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  • Active User Tracking, PHP Sessions

    - by Nik
    Alright, I'm trying to work on a function for active user counting in an AJAX based application. I want to express the below SQL Query in correct syntax but I'm not sure how to write it. The desired SQL Query is below: SELECT count(*) FROM active WHERE timestamp > time() - 1800 AND nick=(a string that doesn't contain [AFK]) Now, I do understand that time() - 1800 can be assigned to a variable, but how is timestamp > variable and nick that doesn't contain a string written in SQL?

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  • Strange problem with PHP and sessions

    - by Jhorra
    So the basis of this page is I set a session value when the page loads, and clear it on any other page they visit. Then the page can make an ajax call to download a file. If the session value matches the value I pass through the URL I allow them to download the file. If not I return a 404 error. I was having some weird issues, so I removed the 404 and set it to echo out the values instead to see what I was getting. Here is the top of the code on the page: $code = $this->_request->getParam('code'); $confirm = $_SESSION['mp3_code']; echo $code."-1-".$confirm; if($code != $confirm) echo $code."-2-".$confirm;//header("HTTP/1.1 404 Not Found"); else { Here is what displays on the page from the ajax call 12723430-1-12723430-2- As you can see when it echos out the first time they exist, then somehow after I compare them and it fails you see that it echos out blank values like they suddenly ceased to exist. Any ideas?

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  • JAXWS and sessions

    - by Pace
    I'm fairly new to writing web services. I'm working on a SOAP service using JAXWS. I'd like to be able to have users log-in and in my service know which user is issuing a command. In other words, have some session handling. One way I've seen to do this is to use cookies and access the HTTP layer from my web service. However, this puts a dependency on using HTTP as the transport layer (I'm aware HTTP is almost always the transport layer but I'm a purist). Is there a better approach which keeps the service layer unaware of the transport layer? Is there some way I can accomplish this with servlet filters? I'd like the answer to be as framework agnostic as possible.

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  • Inconsistent Session data from IE - cached sessions???

    - by pedalpete
    I'm trying to prevent some basic click-fraud on my site, and am building links based on session time data. Everything works in FF, but in IE the information I'm storing in the session is somehow being changed. When I load up the main page, I set my session variables like this session_start(); $_SESSION['time']=$time(); I'm out putting the session value into the page, so I get something like 1275512393. When the user clicks on a link, I send an ajax request, and that page is returning the session which I am putting into an alert. session_start(); echo $_SESSION['time']; die(); The alert is returning 1275512422. Only in IE is the $_SESSION['time'] being returned different from the original $_SESSION['time'] It doesn't appear that this is a caching issue, as the times are always VERY near each other, and the second one is always after the first, but I'm not positive.

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  • Exclusive Expert and Peer-Led Sessions—Only at Oracle OpenWorld

    - by jhpierce -Oracle
    With more than 2,500 sessions, dozens of hands-on labs, hundreds of demos, four Exhibition Halls, and countless meet-ups, Oracle OpenWorld is the place to learn, share, and network. Planning ahead is always a smart move and here are some links to help you plan your Oracle OpenWorld schedule. You will hear directly from Oracle Thought leaders, Oracle Support experts and their peers about how to succeed across the Oracle stack—from Oracle Consulting Thought Leader sessions dedicated to the cloud to hands on demos showing the value of My Oracle Support—Oracle Open World is your one stop shop for everything Oracle. Featured sessions include: Is Your Organization Trying to Focus on an ERP Cloud Strategy? Modernize Your Analytics Solutions Is Your Organization Trying to Focus on a CX Cloud Strategy? Best Practices for Deploying a DBaaS in a Private Cloud Model Visit the Support & Services Oracle OpenWorld website to discover how you can take advantage of all Oracle OpenWorld has to offer. With 500 Services experts, 50+ sessions, networking events and demos of powerful new support tools, customers will find relevant, useful information about how Oracle Services enables the success of their Oracle hardware and software investments.

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  • Exclusive Expert and Peer-Led Sessions—Only at Oracle OpenWorld

    - by Phil Catalano-Oracle
    With more than 2,500 sessions, dozens of hands-on labs, hundreds of demos, four Exhibition Halls, and countless meet-ups, Oracle OpenWorld is the place to learn, share, and network. Planning ahead is always a smart move and here are some links to help you plan your Oracle OpenWorld schedule. You will hear directly from Oracle Thought leaders, Oracle Support experts and their peers about how to succeed across the Oracle stack—from Oracle Consulting Thought Leader sessions dedicated to the cloud to hands on demos showing the value of My Oracle Support—Oracle Open World is your one stop shop for everything Oracle. Featured sessions include: Is Your Organization Trying to Focus on an ERP Cloud Strategy? Modernize Your Analytics Solutions Is Your Organization Trying to Focus on a CX Cloud Strategy? Best Practices for Deploying a DBaaS in a Private Cloud Model Visit the Support & Services Oracle OpenWorld website to discover how you can take advantage of all Oracle OpenWorld has to offer. With 500 Services experts, 50+ sessions, networking events and demos of powerful new support tools, customers will find relevant, useful information about how Oracle Services enables the success of their Oracle hardware and software investments.

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  • Exclusive Expert and Peer-Led Sessions—Only at Oracle OpenWorld

    - by AlanBoucher-Oracle
    With more than 2,500 sessions, dozens of hands-on labs, hundreds of demos, four Exhibition Halls, and countless meet-ups, Oracle OpenWorld is the place to learn, share, and network. Planning ahead is always a smart move and here are some links to help you plan your Oracle OpenWorld schedule. You will hear directly from Oracle Thought leaders, Oracle Support experts and their peers about how to succeed across the Oracle stack—from Oracle Consulting Thought Leader sessions dedicated to the cloud to hands on demos showing the value of My Oracle Support—Oracle Open World is your one stop shop for everything Oracle. Featured sessions include: Is Your Organization Trying to Focus on an ERP Cloud Strategy? Modernize Your Analytics Solutions Is Your Organization Trying to Focus on a CX Cloud Strategy? Best Practices for Deploying a DBaaS in a Private Cloud Model Visit the Support & Services Oracle OpenWorld website to discover how you can take advantage of all Oracle OpenWorld has to offer. With 500 Services experts, 50+ sessions, networking events and demos of powerful new support tools, customers will find relevant, useful information about how Oracle Services enables the success of their Oracle hardware and software investments.

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  • Exclusive Expert and Peer-Led Sessions—Only at Oracle OpenWorld

    - by Robert Schweighardt
    With more than 2,500 sessions, dozens of hands-on labs, hundreds of demos, four Exhibition Halls, and countless meet-ups, Oracle OpenWorld is the place to learn, share, and network. Planning ahead is always a smart move and here are some links to help you plan your Oracle OpenWorld schedule. You will hear directly from Oracle Thought leaders, Oracle Support experts and their peers about how to succeed across the Oracle stack—from Oracle Consulting Thought Leader sessions dedicated to the cloud to hands on demos showing the value of My Oracle Support—Oracle Open World is your one stop shop for everything Oracle. Featured sessions include: Is Your Organization Trying to Focus on an ERP Cloud Strategy? Modernize Your Analytics Solutions Is Your Organization Trying to Focus on a CX Cloud Strategy? Best Practices for Deploying a DBaaS in a Private Cloud Model Visit the Support & Services Oracle OpenWorld website to discover how you can take advantage of all Oracle OpenWorld has to offer. With 500 Services experts, 50+ sessions, networking events and demos of powerful new support tools, customers will find relevant, useful information about how Oracle Services enables the success of their Oracle hardware and software investments.

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  • Flash messages in ASP.NET MVC without sessions

    - by Fernando Correia
    I'm developing a web application for Windows Azure using ASP.NET MVC 4. I would like to enforce one restriction in the architecture: do not use Session. To achieve availability on Azure, and since there is no sticky sessions, I would need to store the session data in some central service, probably either SQL Azure or the Caching Service. I would rather avoid sessions on the SQL database to avoid the increased latency, and the caching service on Azure is very expensive for the ammount of memory offered. On the other hand, I would like to have the ability to easily pass Flash-style messages among redirects. TempData is the recommended way to do this, but by default it uses the session object. So I would like to know: Is there an alternative way to use TempData that doesn't require sessions or shared data between servers? Cookies perhaps? Is there a better alternative I'm overlooking?

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  • 55 and counting: ADF and Forms sessions at Oracle World

    - by Grant Ronald
    There is a phenomenal agenda of Forms, ADF and JDeveloper running at Oracle World this year.  So far, I can see about 55 sessions which are directly related to my product areas (Forms, JDeveloper and Oracle ADF).  These range from high-level strategic keynotes, to deep dives and hands on sessions from some of the best known names in ADF and Forms.  As we get nearer the kick off date I'm going to call out a number of these sessions but if you are considering whether OracleWorld is a good way of spending your training dollars my answer would be an emphatic YES!

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  • Intro to Sessions in ASP.Net

    Sessions are used to pass the value from one page to another with no effort from the user. With a session, if the user inputs values on the original page and you need to access them on another page, you can retrieve the values stored in the session without making the user submit those values again. Sessions are important to any user-related authentication (if you're using the https protocol), user-related validation and customization of visitor experiences in your website. This tutorial will use Visual Basic to illustrate ASP.NET sessions, though the code can be converted to equivalent C# code...

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  • AutoVue for Agile Sessions at the Oracle Value Chain Summit 2013

    - by Pam Petropoulos
    At the upcoming Oracle Value Chain Summit, which takes place February 4 - 6, 2013 in San Francisco, CA, AutoVue Enterprise Visualization solutions will be covered in a variety of sessions within the Agile PLM solution area. Attend the following sessions during the Product Deep Dives & Demos Track, and discover the latest AutoVue for Agile capabilities, including how to streamline business processes, such as change management by creating ECRs directly from within CAD designs. Visual Decision Making to Optimize New Product Development and Introduction Date: Tuesday, February 5 Time: 12:45 pm to 1:30 pm Seeing the Forest: Next Generation Visualization Date: Wednesday, February 6 Time: 3:15 pm to 4:00 pm Next-Generation CAD Data Management: MCAD, ECAD, and Software Configuration Management Date: Wednesday, February 6 Time: 11:15 am to 12:00 pm Keep an eye on this blog for forthcoming details about each of these sessions. Don’t miss this opportunity to mingle with other AutoVue for Agile customers and meet one on one with the AutoVue product management and development team. Register now for the early bird rate of $195 and secure your spot at the Summit. Click here to register and learn more.

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  • JavaOne India Technical Sessions

    - by Tori Wieldt
    If you’re working with Java technology, it pays to go straight to the source for your information. At JavaOne and Oracle Develop India, you’ll be able to choose from more than 90 sessions, hands-on labs, keynotes, and demos delivered by today’s most knowledgeable Java experts. You'll also hear the most up-to-date information on current releases and future directions of Java standards and technologies, and see the latest Java developer tools and solutions. Register now! Technical sessions include: Project Lambda: To Multicore and Beyond Introduction to JavaFX 2.0 GlassFish REST Administration Back End: An Insider Look at a Real REST Application Java-Powered Home Gateway: Basis of the Next-Generation Smart Home Mobile Java Evolution Cloud-Enabled Java Persistence Visit the JavaOne India web pages for a complete list of conference sessions. See you there!

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  • Ignoring Robots - Or Better Yet, Counting Them Separately

    - by [email protected]
    It is quite common to have web sessions that are undesirable from the point of view of analytics. For example, when there are either internal or external robots that check the site's health, index it or just extract information from it. These robotic session do not behave like humans and if their volume is high enough they can sway the statistics and models.One easy way to deal with these sessions is to define a partitioning variable for all the models that is a flag indicating whether the session is "Normal" or "Robot". Then all the reports and the predictions can use the "Normal" partition, while the counts and statistics for Robots are still available.In order for this to work, though, it is necessary to have two conditions:1. It is possible to identify the Robotic sessions.2. No learning happens before the identification of the session as a robot.The first point is obvious, but the second may require some explanation. While the default in RTD is to learn at the end of the session, it is possible to learn in any entry point. This is a setting for each model. There are various reasons to learn in a specific entry point, for example if there is a desire to capture exactly and precisely the data in the session at the time the event happened as opposed to including changes to the end of the session.In any case, if RTD has already learned on the session before the identification of a robot was done there is no way to retract this learning.Identifying the robotic sessions can be done through the use of rules and heuristics. For example we may use some of the following:Maintain a list of known robotic IPs or domainsDetect very long sessions, lasting more than a few hours or visiting more than 500 pagesDetect "robotic" behaviors like a methodic click on all the link of every pageDetect a session with 10 pages clicked at exactly 20 second intervalsDetect extensive non-linear navigationNow, an interesting experiment would be to use the flag above as an output of a model to see if there are more subtle characteristics of robots such that a model can be used to detect robots, even if they fall through the cracks of rules and heuristics.In any case, the basic and simple technique of partitioning the models by the type of session is simple to implement and provides a lot of advantages.

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  • Kicking yourself because you missed the Oracle OpenWorld and Oracle Develop Call for Papers?

    - by Greg Kelly
    Here's a great opportunity! If you missed the Oracle OpenWorld and Oracle Develop Call for Papers, here is another opportunity to submit a paper to present. Submit a paper and ask your colleagues, Oracle Mix community, friends and anyone else you know to vote for your session. Note, only Oracle Mix members are allowed to vote. Voting is open from the end of May through June 20. For the most part, the top voted sessions will be selected for the program (although we may choose sessions in order to balance the content across the program). Please note that Oracle reserves the right to decline sessions that are not appropriate for the conference, such as subjects that are competitive in nature or sessions that cover outdated versions of products. Oracle OpenWorld and Oracle Develop Suggest-a-Session https://mix.oracle.com/oow10/proposals FAQ https://mix.oracle.com/oow10/faq

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  • Oracle Supply Chain Sessions at Collaborate 2010

    - by Paul Homchick
    Oracle SCM executives will be presenting more than thirty sessions at the Collaborate 2010 Oracle Users' Group Conference in Las Vegas, Nevada, April 18-22.Charles Phillips, President of Oracle will give a keynote address on Monday "Transforming Customer Value -- Delivering Highest Customer Service."A list of the Oracle SCM sessions to be presented at Collaborate 2010 is presented after the break...

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  • Sign up Today for User Feedback Sessions at Oracle OpenWorld and JavaOne 2012

    - by Lionel Dubreuil
    You’re Invited to Sign Up for Oracle Usability Feedback Sessions SIGN UP TODAY to get the most from your conference experience by participating in a usability feedback session where your expertise will help Oracle develop outstanding products and solutions. The Oracle User Experience team is conducting a Usability Evaluation on publishing and accessing Oracle Enterprise Repository content when building SOA projects in JDeveloper. We are asking Developers and Architects who build or integrate applications using SOA Suite to take a look at the interaction between JDeveloper with the Enterprise Repository.  We are looking for feedback on the interaction between JDeveloper and Oracle Enterprise Repository so that we may improve the User Interface in a future release. The feedback sessions will be conducted during the Oracle OpenWorld and JavaOne Conferences, at the Intercontinental Hotel in San Francisco, CA. Sessions will last 1 hour and will be held on Monday, October 1 through Wednesday, October 3, 2012. This event fills up quickly, and space is limited. If you are interested in participating, please send an email to [email protected] with the following information: Identification Name: _________________________________ Company Name:  _________________________ Job Title: Email: Phone Number (work, mobile, include country code): Which conference are you attending? _____Oracle OpenWorld _____JavaOne Have you ever participated in usability activities with Oracle or any of its subsidiaries? ____Yes; specify __________________________________________________ ____No Are you currently using JDeveloper? ____Yes ; specify version(s): _______________________________ ____No How long have you used JDeveloper? ____ Less than 1 year ____ 1 - 2 years ____ 3 - 4 years ____ 4 + years Are you currently using SOA features in JDeveloper? ____Yes ____No How long have you used SOA features in JDeveloper? ____ Less than 1 year ____ 1 - 2 years ____ 3 - 4 years ____ 4 + years How often do you use SOA features in JDeveloper? ____ Daily ____ 2 - 3 times a week ____ Once a week  ____ Once a month or less Briefly describe the types of SOA tasks you use JDeveloper to perform: _____________________________________ _____________________________________ Please list your availability If you know your availability; please let me know which day you would prefer to participate, Monday, Tuesday or Wednesday. Limited sessions are available on each day, and each session lasts 1 hour. Thank you for taking the time to complete this questionnaire.  It will help us match you to the best suited feedback session. Once we receive your email, we will contact you to set up a time and day for participation. You'll find more information about our on-site lab on the VoX (Voice of User Experience) blog, and on our Events page at Usable Apps.

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  • Sign up Today for User Feedback Sessions at Oracle OpenWorld and JavaOne 2012

    - by Lionel Dubreuil
    You’re Invited to Sign Up for Oracle Usability Feedback Sessions SIGN UP TODAY to get the most from your conference experience by participating in a usability feedback session where your expertise will help Oracle develop outstanding products and solutions. The Oracle User Experience team is conducting a Usability Evaluation on publishing and accessing Oracle Enterprise Repository content when building SOA projects in JDeveloper. We are asking Developers and Architects who build or integrate applications using SOA Suite to take a look at the interaction between JDeveloper with the Enterprise Repository.  We are looking for feedback on the interaction between JDeveloper and Oracle Enterprise Repository so that we may improve the User Interface in a future release. The feedback sessions will be conducted during the Oracle OpenWorld and JavaOne Conferences, at the Intercontinental Hotel in San Francisco, CA. Sessions will last 1 hour and will be held on Monday, October 1 through Wednesday, October 3, 2012. This event fills up quickly, and space is limited. If you are interested in participating, please send an email to gozel.aamoth-AT-oracle-DOT-com with the following information: Identification Name: _________________________________ Company Name:  _________________________ Job Title: Email: Phone Number (work, mobile, include country code): Which conference are you attending? _____Oracle OpenWorld _____JavaOne Have you ever participated in usability activities with Oracle or any of its subsidiaries? ____Yes; specify __________________________________________________ ____No Are you currently using JDeveloper? ____Yes ; specify version(s): _______________________________ ____No How long have you used JDeveloper? ____ Less than 1 year ____ 1 - 2 years ____ 3 - 4 years ____ 4 + years Are you currently using SOA features in JDeveloper? ____Yes ____No How long have you used SOA features in JDeveloper? ____ Less than 1 year ____ 1 - 2 years ____ 3 - 4 years ____ 4 + years How often do you use SOA features in JDeveloper? ____ Daily ____ 2 - 3 times a week ____ Once a week  ____ Once a month or less Briefly describe the types of SOA tasks you use JDeveloper to perform: _____________________________________ _____________________________________ Please list your availability If you know your availability; please let me know which day you would prefer to participate, Monday, Tuesday or Wednesday. Limited sessions are available on each day, and each session lasts 1 hour. Thank you for taking the time to complete this questionnaire.  It will help us match you to the best suited feedback session. Once we receive your email, we will contact you to set up a time and day for participation. You'll find more information about our on-site lab on the VoX (Voice of User Experience) blog, and on our Events page at Usable Apps.

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  • How to motivate team for knowledge sharing sessions

    - by ring bearer
    I work in a team with wide range of expertise and experience. I have been trying to introduce weekly knowledge sharing sessions. Sessions of 30-60 min length where everybody gets a chance to present something and talk about it. This will contribute in improving presentational and language skills. However, the team is not motivated towards this, either the attendance is too low or none. How to get a team work towards such an idea?

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  • CodeIgnitor is generating multiple sessions in the database, why?

    - by Derrick
    Ive got a site that does a few ajax calls on page load, now for some reason, codeIgnitor is inserting 4 sessions (I'm assuming for each ajax call) as you load the page. I'm storing the sessions in the database. I'm pretty sure there should only be one session per browser? FF seems to only generate one, other browsers seem to create a whole bunch of sessions. Multiple sessions for the same user are giving me some serious authentication problems. any ideas?

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  • Find the best OpenWorld sessions for learning about UX highlights

    - by mvaughan
    By Kathy Miedema, Oracle Applications User Experience  Have you clicked through the Oracle OpenWorld 2012 catalog? It’s amazingly dense, as usual. But one thing we noticed this year is that nearly half of the sessions mention some component of user experience, which is a sea change in our world. It means that more people understand, appreciate, and desire an effective user experience, and it also means that Oracle’s investment in its next-generation applications user experience, such as Oracle Fusion Applications, is increasingly apparent and interesting to its customers. So how do you choose the user experience sessions that make the most sense for you and your organization? Read our list to find out which sessions we think offer the most value for those interested in finding out more about the Oracle Applications user experience. If you’re interested in Oracle’s strategy for its user experience: CON9438: Oracle Fusion Applications: Transforming Insight into Action10:15 - 11:15 a.m. Tuesday, Oct. 2; Moscone West – 2007 CON9467: Oracle’s Roadmap to a Simple, Modern User Experience3:30 - 4:30 p.m. Wednesday, Oct. 3; Moscone West - 3002/3004 CON8718: Oracle Fusion Applications: Customizing and Extending with Oracle Composers11:15 a.m. - 12:15 p.m. Thursday, Oct. 4; Moscone West – 2008 GEN9663: General Session: A Panel of Masterminds—Where Are Oracle Applications Headed?1:45 - 2:45 p.m. Monday, Oct. 1; Moscone North - Hall D If you’re interested in PeopleSoft/PeopleTools: GEN8928: General Session: PeopleSoft Update and Product Roadmap3:15 - 4:15 p.m. Monday, Oct. 1; Moscone West - 3002/3004 CON9183: PeopleSoft PeopleTools Technology Roadmap4:45 - 5:45 p.m. Monday, Oct. 1; Moscone West - 3002/3004 CON8932: New Functional PeopleSoft PeopleTools Capabilities for the Line-of-Business User5:00 - 6:00 p.m. Tuesday, Oct. 2; Moscone West – 3007 If you’re interested in E-Business Suite: GEN8474: General Session: Oracle E-Business Suite—Strategy, Update, and Roadmap12:15 - 1:15 p.m. Monday, Oct. 1; Moscone West - 2002/2004 CON9026: Latest Oracle E-Business Suite 12.1 User Interface and Usability Enhancements1:15 - 2:15 p.m. Tuesday, Oct. 2; Moscone West – 2016 If you’re interested in Siebel: CON9700: Siebel CRM Overview, Strategy, and Roadmap12:15 - 1:15 p.m. Monday, Oct. 1; Moscone West – 2009 CON9703: User Interface Innovations with the New Siebel “Open UI”10:15 - 11:15 a.m. Tuesday, Oct. 2; Moscone West – 2009 If you’re interested in JD Edwards EnterpriseOne: HOL10452: JD Edwards EnterpriseOne 9.1 User Interface Changes10:15 - 11:15 a.m. Wednesday, Oct. 3; Marriott Marquis - Nob Hill AB CON9160: Showcase of the JD Edwards EnterpriseOne User Experience1:15 - 2:15 p.m. Wednesday, Oct. 3; InterContinental - Grand Ballroom B CON9159: Euphoria with the JD Edwards EnterpriseOne User Experience11:45 a.m. - 12:45 p.m. Wednesday, Oct. 3; InterContinental - Grand Ballroom B If you’re interested in Oracle Fusion Applications user experience design patterns: Functional design patterns that helped create the Oracle Fusion Applications user experience are now available. Learn more about these new, reusable usability solutions and best-practices at the Oracle JDeveloper and Oracle ADF demopods during Oracle OpenWorld 2012. Or visit the OTN Lounge between 4:30 p.m. and 6 p.m. on Wednesday, Oct. 3, to talk to Ultan O'Broin from the Oracle Applications User Experience team.    Demopod location: Moscone Center, South Exhibition Hall Level 1, S-207 OTN (Oracle Technology Network) Lounge: Howard Street tent On the demogrounds: Head to the demogrounds to see new demos from the Applications User Experience team, including the new look for Fusion Applications and what we’re building for mobile platforms. Take a spin on our eye tracker, a very cool tool that we use to research the usability of a particular design. Visit the Usable Apps OpenWorld page to find out where our demopods will be located.Photo by Martin Taylor, Oracle Applications User ExperienceA tour takes place in one of the usability labs at Oracle’s headquarters in Redwood Shores, Calif. At our labs, on-site and at HQ: We are also recruiting participants for our on-site lab, in which we gather feedback on new user experience designs, and taking reservations for a charter bus that will bring you to Oracle headquarters for a lab tour Thursday, Oct. 4, or Friday, Oct. 5. Tours leave at 10 a.m. and 1:45 p.m. from the Moscone Center in San Francisco. You’ll see more of our newest designs at the lab tour, and some of our research tools in action. For more information on any OpenWorld sessions, check the content catalog, also available at www.oracle.com/openworld. For information on Applications User Experience (Apps UX) sessions and activities, go to the Usable Apps OpenWorld page.

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  • Here's your chance: MOS Feedback Sessions @OOW

    - by cwarticki
    Bring your questions, comments, concerns, opinions, recommendations, enhancement requests and any emotional outbursts!   As I travel the world and speak to thousands of customers, I receive plenty of feedback about My Oracle support.  Come hear directly from the source. Meet Dennis Reno, VP of Customer Portal Experience. The Customer Portal Experience team will host a My Oracle Support Tips and Techniques session and three roundtable feedback sessions at this year’s Oracle OpenWorld. The sessions will include a Hardware Support component, as well as best practices that are sure to benefit all My Oracle Support users. The events planned will give our users the opportunity to learn more about how the My Oracle Support customer portal adds value to the support process and to their business needs. The roundtable feedback sessions will allow customers to meet, give feedback, and share their experiences directly with the team responsible for the customer portal experience. Date Time (PT) Session Name Mon, Oct 1 01:45 PM My Oracle Support: Tips and Techniques for Getting the Best Hardware Support Possible (Session #CON9745) Tue, Oct 2 11:00 AM Roundtable - My Oracle Support General Feedback Wed, Oct 3 11:00 AM Roundtable - My Oracle Support Community Feedback Thr, Oct 4 11:00 AM Roundtable - My Oracle Support General Feedback Customers can find more information, including specific details about how to attend, by accessing My Oracle Support at OpenWorld (Article ID 1484508.1). Enjoy OpenWorld everyone! -Chris Warticki Global Customer Management

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