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• What books would I recommend?

  - by user12277104

  One of my mentees (I have three right now) said he had some time on his hands this Summer and was looking for good UX books to read ... I sigh heavily, because there is no shortage of good UX books to read. My bookshelves have titles by well-read authors like Nielsen, Norman, Tufte, Dumas, Krug, Gladwell, Pink, Csikszentmihalyi, and Roam. I have titles buy lesser-known authors, many whom I call friends, and many others whom I'll likely never meet. I have books on Excel pivot tables, typography, mental models, culture, accessibility, surveys, checklists, prototyping, Agile, Java, sketching, project management, HTML, negotiation, statistics, user research methods, six sigma, usability guidelines, dashboards, the effects of aging on cognition, UI design, and learning styles, among others ... many others. So I feel the need to qualify any book recommendations with "it depends ...", because it depends on who I'm talking to, and what they are looking for.  It's probably best that I also mention that the views expressed in this blog are mine, and may not necessarily reflect the views of Oracle. There. I'm glad I got that off my chest. For that mentee, who will be graduating with his MS HFID + MBA from Bentley in the Fall, I'll recommend this book: Universal Principles of Design -- this is a great book, which in its first edition held "100  ways to enhance usability, influence perception, increase appeal, make better design decisions, and teach through design." Granted, the second edition expanded that number to 125, but when I first found this book, I felt like I'd discovered the Grail. Its research-based principles are all laid out in 2 pages each, with lots of pictures and good references. A must-have for the new grad. Do I have recommendations for a book that will teach you how to conduct a usability test? Yes, three of them. To communicate what we do to management? Yes. To create personas? Yep -- two or three. Help you with UX in an Agile environment? You bet, I've got two I'd recommend. Create an excellent presentation? Uh hunh. Get buy-in from your team? Of course. There are a plethora of excellent UX books out there. But which ones I recommend ... well ... it depends. 

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• backupexec 12.5 not following symlinks on linux agent

  - by Peter Carrero

  Ok, we are at a loss here trying to backup a linux box to a backupexec server... we got a backupexec 12.5 server and a "backupexec for windows servers linux agent" (sigh) running on one of our linux boxes. When a backup runs, we get exceptions reported for our symbolic links. it says something like: BACKUP- \\<servername>\[ROOT] File \\<servername>\[ROOT]/<foldername>/<symlink> is in the backup selection list but was not found. Looking at the selection list, the symlink shows as a 1k file on BUE. Tools-Options-Backup has Backup files and directories by following symbolic links/junction points selected. These same checkboxes are selected on the Job Setup-Job Properties-Edit Template-Advanced Additionally, all the checkboxes are checkeced on Tools-Options-Linux, Unix, and Macintosh and on the Job Set-Job Properties-Edit Template-Linux, Unix, and Macintosh. These checkboxes read: "Preserve change time", "Follow local mount points", "Follow remote mount points", "Backup contents of soft-linked directories" and "Lock remote files", but apparently changing those options produce the same result. Any help on how to get BUE to make a proper backup would be greatly appreciated. Thanks.

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• Open Office crashes, recovers, crashes again

  - by Daniel R Hicks

  After completely reinstalling my laptop due to apparent registry corruption, I've encountered a problem with Open Office: I open a simple Calc spreadsheet, it comes up normally, but then after anywhere from 5 seconds to several minutes (without even touching the Calc window) OO crashes, then comes up through recovery. If I let it "recover" it will do so and bring the spreadsheet up again, only to repeat the crash scenario again. If I kept clicking "OK" it would apparently do this all day. I reinstalled OO once and the problem went away for awhile, but it came back. I then attempted to "reset" my profile (ie, rename the OO user directory in App Data), but OO crashed during the first startup after that, then resumed the original behavior. If I open the same file using Excel it complains of errors in the file, and "recovers" them, but the "error report" it generates contains no details. If I save the "recovered" file then OO Calc will open it, but the problem returns after saving again. Any ideas? (The system is Vista SP2, running OO 3.4.1) How to reproduce: Start Open Office Calc. Save workspace as "CrashTest.ods" From Task Manager kill Open Office (soffice.exe/bin -- one of each) Double click on the saved "CrashTest.ods" in Explorer. OO puts up a message that recovery will occur -- allow it. When the Calc window comes up, don't touch it -- just wait about 10 seconds. Calc window closes and OO puts up a message that recovery will occur -- from now on the sequence will repeat. I suspect this behavior is limited to a few (recent) versions of OO, and very possibly only Calc. Reported as Open Office Bug 1211094. Sigh!! As much as it irritates me, I'm having to switch over to Excel for several things I used to do with Calc. Excel has a miserable UI, but at least it says up for longer than 10 seconds.

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• Passenger not booting Rails App

  - by firecall

  I'm at the end of ability, so time to ask for help. My hosting company are moving me to a new server. I've got my own VPS. It's a fresh CentOS 5 install with Plesk 9.5.2 Essentially Passenger just doesnt seem to be booting the Rails app. It's like it doesnt see it's a Rails app to be booted. I've got Rails 3.0 install with Ruby 1.9.2 built from source. I can run Bundle Install and that works. I've currently got Passenger 3 RC1 installed as per here, but have tried v2 as well. My conf/vhost.conf file looks like this: DocumentRoot /var/www/vhosts/foosite.com.au/httpdocs/public/ RackEnv development #Options Indexes I've got a /etc/httpd/conf.d/passenger.conf file which looks like this: LoadModule passenger_module /usr/local/lib/ruby/gems/1.9.1/gems/passenger-3.0.0.pre4/ext/apache2/mod_passenger.so PassengerRoot /usr/local/lib/ruby/gems/1.9.1/gems/passenger-3.0.0.pre4 PassengerRuby /usr/local/bin/ruby PassengerLogLevel 2 and all I get is a 403 forbidden or the directory listing if I enable Indexes. I dont know what else to do! Yikes. There's nothing in the Apache error log that I can see. The new server admin isnt much help as I think he's a bit junior and says he doesnt know about Rails... sigh :/ I'm a programmer and server admin isnt my bag :(

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• backupexec 12.5 not following symlinks on linux agent

  - by Peter Carrero

  Ok, we are at a loss here trying to backup a linux box to a backupexec server... we got a backupexec 12.5 server and a "backupexec for windows servers linux agent" (sigh) running on one of our linux boxes. When a backup runs, we get exceptions reported for our symbolic links. it says something like: BACKUP- \\<servername>\[ROOT] File \\<servername>\[ROOT]/<foldername>/<symlink> is in the backup selection list but was not found. Looking at the selection list, the symlink shows as a 1k file on BUE. Tools-Options-Backup has Backup files and directories by following symbolic links/junction points selected. These same checkboxes are selected on the Job Setup-Job Properties-Edit Template-Advanced Additionally, all the checkboxes are checkeced on Tools-Options-Linux, Unix, and Macintosh and on the Job Set-Job Properties-Edit Template-Linux, Unix, and Macintosh. These checkboxes read: "Preserve change time", "Follow local mount points", "Follow remote mount points", "Backup contents of soft-linked directories" and "Lock remote files", but apparently changing those options produce the same result. Any help on how to get BUE to make a proper backup would be greatly appreciated. Thanks.

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• Live Mesh starts exactly once on fresh Win7 Ultimate installation

  - by Reb.Cabin

  I did a fresh install of Windows 7 Ulimate 64-bit on a formatted drive on a refurbed Lenovo PC, applied all 102 (!) windows updates, windows seems to be working fine. No quirks installing, no apps, no junkware, just straight, legal, Win7 Ultimate right from an unopened 2009 Microsoft box. Ok, breathe sigh -- Install Live Mesh (no messenger, no mail, no writer, no photo, none of the rest of the Windows Live freeware). Set up my shares, let it run overnight. watch MOE.exe in the Task-Manager perf pane to make sure it's all settled down. reboot. Ok, check that MOE is running and files are getting updated properly from other machines in the mesh. Great. HOWEVER -- when I try to launch Windows Live Mesh app from the Start jewel, I get a brief hourglass, then nothing. Reboot. Same story. result -- the shares I already posted seem to be synching properly, but I can't run the app, so I can't add and delete shares. The background process MOE seems to run, but I can't get the app going. btw, the reason I did this fresh install is I had exactly the same experience running Vista, so I wiped the machine hoping it would solve this nasty problem. Imagine my surprise! Will be grateful for clues, advice, etc, please & thanks!

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• Passenger not booting Rails App

  - by firecall

  I'm at the end of ability, so time to ask for help. My hosting company are moving me to a new server. I've got my own VPS. It's a fresh CentOS 5 install with Plesk 9.5.2 Essentially Passenger just doesnt seem to be booting the Rails app. It's like it doesnt see it's a Rails app to be booted. I've got Rails 3.0 install with Ruby 1.9.2 built from source. I can run Bundle Install and that works. I've currently got Passenger 3 RC1 installed as per here, but have tried v2 as well. My conf/vhost.conf file looks like this: DocumentRoot /var/www/vhosts/foosite.com.au/httpdocs/public/ RackEnv development #Options Indexes I've got a /etc/httpd/conf.d/passenger.conf file which looks like this: LoadModule passenger_module /usr/local/lib/ruby/gems/1.9.1/gems/passenger-3.0.0.pre4/ext/apache2/mod_passenger.so PassengerRoot /usr/local/lib/ruby/gems/1.9.1/gems/passenger-3.0.0.pre4 PassengerRuby /usr/local/bin/ruby PassengerLogLevel 2 and all I get is a 403 forbidden or the directory listing if I enable Indexes. I dont know what else to do! Yikes. There's nothing in the Apache error log that I can see. The new server admin isnt much help as I think he's a bit junior and says he doesnt know about Rails... sigh :/ I'm a programmer and server admin isnt my bag :(

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• Unix: Files starting with a dash, -

  - by Svish

  Ok, I have a bunch of files starting with a dash, -. Which is not so good... and I want to rename them. In my particular case I would just like to put a character in front of them. I found the following line that should work, but because of it dash it doesn't: for file in -N*.ext; do mv $file x$file; done If I put an echo in front of the mv I get a bunch of mv -N1.ext x-f1.ext mv -N2.ext x-f2.ext Which is correct, except of course it will think the first filename is options. So when I remove the echo and run it I just get a bunch of mv: illegal option -- N I have tried to change it to for file in -N*.ext; do mv "$file" "x$file"; done but the quotes are just ignored it seems. Tried to use single quotes, but then the variable wasn't expanded... What do I do here? Update: I have now also tried to quote the quotes. Like this: for file in -N*.ext; do mv '"'$file'"' '"'x$file'"'; done And when I echo that, it looks correct, but when I actually run it I just get mv: rename "-N1.ext" to "x-n1.ext":: No such file or directory I have just no clue how to do this now... sigh

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• How to disable irritating Office File Validation security alert?

  - by Rabarberski

  I have Microsoft Office 2007 running on Windows 7. Yesterday I updated Office to the latest service pack, i.e. SP3. This morning, when opening an MS Word document (.doc format, and a document I created myself some months ago) I was greeted with a new dialog box saying: Security Alert - Office File Validation WARNING: Office File Validation detected a problem while trying to open this file. Opening this is probably dangerous, and may allow a malicious user to take over your computer. Contact the sender and ask them to re-save and re-send the file. For more security, verify in person or via the phone that they sent the file. Including two links to some microsoft blabla webpage. Obviously the document is safe as I created it myself some months ago. How to disable this irritating dialog box? (On a sidenote, a rethorical question: Will Microsoft never learn? I consider myself a power user in Word, but I have no clue what could be wrong with my document so that it is considered dangerous. Let alone more basic users of Word. Sigh....)

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• Mystery 0xc0000142 error on starting java from a service, as a different user.

  - by cpf

  This is a very convoluted setup, but effectively this is what goes down: Manager service (which I don't have control over) running as admin user X starts my executable, which then starts Java as user Y using the standard c# StartInfo.Username/Password controls. Now, from a basic (not elevated or anything, just admin) command prompt I can run that executable, and Java pops up and works fine, running perfectly under the user it should be. When the service runs the same executable, however, Java silently fails. The only hint I see is this series of events in the event viewer: Service starts "Application popup: java.exe - Application Error : The application was unable to start correctly (0xc0000142). Click OK to close the application. " (googling this reveals a lot of scam sites telling me to use their "free antivirus to fix 0xc0000142 errors easy!"... sigh) Service stops (the java shutdown propagated, which is supposed to happen) And here's what process explorer has for the failure: As you can see, everything shows as a success. Now, I think this might have something to do with the permissions (the user java.exe is running under has traverse permission for the entire drive and full permissions to Directory A, which is where the .jar is), but I just can't fathom how something that works fine from the command line (and, this is an upgrade, the previous system without the user-switching aspect works fine from the service) can fail with such a cryptic message and little showing up in logs.

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• Having problems VPN'ing into our Windows server network.

  - by Pure.Krome

  Hi folks, When two people (on their notebooks) try to VPN to our office, only the first user gets a connection. the second user always times out. Is it possible for VPN to allow two or more people, using / sharing the same EXTERNAL PUBLIC IP to connect/authenticate? Now for some specifics (cause those two statements are very broad). I'm not in the IT Dept. I'm a developer. Our IT Dept don't really care (sigh) so it's up to me to fix this crap. Our office is all Microsoft shop stuff - servers and clients. We also have a firewall (watchguard brand?) and some other crazy setups (yes i know, it's very vague :( ). So i'm wondering - is it possible for multiple users, from the same public IP, to connect via VPN to a windows server? i'm under the impression - yes. But it is possible that this only happens when the clients (who are all behind the single, public IP .. otherwise they will have their OWN ip's) need to have UPnP running or something? this is killing me and i need to start asking the right questions cause these guys don't know what they are doing and i can't work without this happening. I know this is a vauge question with so many 'if-what's-etc' but maybe some questions/suggestions from you guys might start to lead to solving this problem. EDIT: Network Connection: WAN Miniport (PPTP)

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• Deleted printers keeps coming back - and multiply

  - by MojoDK

  My users are on 2012 R2 RDS Session Host servers. I've used "Deploy Printers" (from Print Manager) to deploy 4 printers. The last week, I've had a lot of problems where users can't print. If I deleted the printer and added it again, they could print just fine. Now I've removed all printer deploying from GPO - and I have no printers in any login scripts. I did a gpupdate /force, but all the 4 printers are now listed 3 times... If I delete the printers and log off and back on, all the printers are popping up again. Sigh! This is driving me nuts. This script doesn't show any of the "SVFREJA" printers... Set objWMIService = GetObject("winmgmts:\\.\root\cimv2") Set colPrinters = objWMIService.ExecQuery ("Select * From Win32_Printer") If colPrinters.Count <> 0 Then 'If there are some network printers Dim s s = "" For Each objPrinterInstalled In colPrinters ' For each network printer s = s + objPrinterInstalled.Name + chr(13) Next msgbox s End if It gives me this result... (sry for the big picture) My problem is not with the "redirected" printers, my problem is that I have several printers with the same name (on SVFREJA) and I can't get rid of them. Any idea why I can't get rid of the "ophaned" printers??

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• Transcoding media server streaming to the iPhone

  - by pilif

  I have a huge collection of videos in different formats, but with one thing in common: They are not playable on an iPhone (or iPod Touch). Instead of complaining about Apple's IMHO broken world view ("there are no video formats but quicktime and mp4"), I wonder if there's a solution out there that allows streaming these different videos to the iPhone. This means that the source media needs to be transcoded on the fly. I already tried a few solutions out there, but with varying success: PS3 Media Server kind of worked, but only once and only for one single file. TVersity is said to work, but it requires UAC to be disabled and I don't see any need for this. The solution I'm looking for should run on Windows 2008 Server or Linux. I just can't believe that there's nothing out there that would allow me to stream my huge video collection on my iPhone (we're talking Wifi here, not 3G). After looking at the answers provided and after retrying TVersity without much success, I gave Orb another try and while the web interface failed to work for me, the iPhone Application (I tried the free one at first) actually worked flawlessly. And not only that, it also manages to convert the streams on-the-fly, so you don't have to wait for the transcoding process to finish before playback starts. On my 2.26 Ghz MacMini Server, this worked even with 1080p material. For Windows 2008 Server users out there: Remember to install the Desktop Experience Feature in the Server Manager if you intend this to work. Of all the stuff I had a look at, this really provided instant-success - even though I'm now probably sending the contents of my harddrive to orb's central server (sigh)

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• Firefox won't start

  - by Daniel R Hicks

  OK, I've got this problem again, only this time the problem only seems to affect Firefox and Thunderbird. Rebooted several times. Tried resetting to the last restore point, but that didn't work. Tried setting a new Firefox profile, and that didn't work either. The symptom is that you click on the Firefox or Thunderbird icon, the process appears in the Process Explorer list, but the window never opens. Curiously, if Firefox has been "started" this way, Internet Explorer hangs starting until I kill the Firefox process. Any ideas? I suppose the next thing to try is uninstalling and reinstalling Firefox/Thunderbird, but this whole thing is getting old. The box is a Sony Vaio running Windows Vista. It was completely restored from scratch less than two weeks ago, after the last fiasco. (I'm suspecting that my aborted install of Acronis True Image may have mucked things up this time.) Sigh! Another symptom: It occurred to me to try printing something, but if I open "Printers" it just sits there "searching". So something is rotten in the bowels of Windows. Minor update: It occurred to me to kill Internet Explorer (where I'd attempted printing). Then Printers comes up fairly quickly -- with no printers defined. Clicking "Add a printer" does nothing. Update: Well, following this suggestion to stop and restart the print spooler brought the printers back. And, wonder of wonders, Firefox now starts OK. Stopping and restarting the print spooler!!

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• Is there a way to do a sector level copy/clone from one hard drive to another?

  - by irrational John

  Without going into distracting details, I'm attempting to duplicate the contents of the 500GB drive in my MacBook to another 500GB drive. But this is turning out to be an unexpected hassle because the drive contains both the OS X partition and an NTFS partition with Win 7 via Apple's Boot Camp. With the exception of Clonezilla, the tools I have looked at so far all have some limitation. The Mac tools don't want to deal with the NTFS partition. The Windows tools are totally clueless about either the HFS+ partition and/or the hybrid MBR/GPT Boot Camp partitioning. Clonezilla looked like it would do what I want but apparently I can't figure out how to use it. After doing what I thought was a sector to sector copy I found that only the NTFS partition had been migrated. The others were apparently empty. (And frankly, I'm not positive Clonezilla migrated the partition table correctly either). Note: It takes over 2 hours using SATA to read/write all sectors with these drives. So I'm not up for using trial & error to narrow in on the right combination of Clonezilla options to use. I'm beginning to think that maybe the answer is to boot Linux (probably Ubuntu) and then use some ancient BSD command. Trouble is I don't know what command (or parameters to use) in order to do a sector level copy from one drive to another. As far as I know the drives have the same number of sectors so this should be trivial. Sigh.

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• Exchange 2003 inbound routing issue

  - by user565712

  Just recently we started experiencing inbound routing issues. Email adddressed to [email protected] is intermittantly translated to [email protected]. This is happening for several users and, as stated, is intermittant. I don't know where to start looking for the solution. Is this an Exchange issue? A DNS issue? We have a single Exchange server inside our network with an FQDN of server.domain.local with a single SMTP Virtual Server. The Advanced properties of the Delivery tab of the Virt Server has an empty Masquerade Domain textbox and the value for the FDQN text-box is set to the domain itself, domain.com. The DNS record for domain.com is a CNAME entry referencing www.domain.com. Is this somehow related to the problem? I checked the headers of the inbound messages that generated NDRs as a result of being sent to [email protected] and nowhere in the header is www.domain.com mentioned. To make my life even more difficult, we use Postini as a third-party SPAM filtering service. Our MX records point to the Postini servers and Postini delivers the messages to our server. Perhaps it is Postini that is mucking things up? sigh I'm having trouble with this one and the intermittent aspect is making it that much more difficult for me. Any ideas?

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• cannot make ubuntu 64-bit v12.04 install work

  - by honestann

  I decided it was time to update my ubuntu (single boot) computer from 64-bit v10.04 to 64-bit v12.04. Unfortunately, for some reason (or reasons) I just can't make it work. Note that I am attempting a fresh install of 64-bit v12.04 onto a new 3TB hard disk, not an upgrade of the 1TB hard disk that contains my working 64-bit v10.04 installation. To perform the attempted install of v12.04 I unplug the SATA cable from the 1TB drive and plug it into the 3TB drive (to avoid risking damage to my working v10.04 installation). I downloaded the ubuntu 64-bit v12.04 install DVD ISO file (~1.6 GB) from the ubuntu releases webpage and burned it onto a DVD. I have downloaded the DVD ISO file 3 times and burned 3 of these installation DVDs (twice with v10.04 and once with my winxp64 system), but none of them work. I run the "check disk" on the DVDs at the beginning of the installation process to assure the DVD is valid. When installation completes and the system boots the 3TB drive, it reports "unknown filesystem". After installation on the 250GB drives, the system boots up fine. During every install I plug the same SATA cable (sda) into only one disk drive (the 3TB or one of the 250GB drives) and leave the other disk drives unconnected (for simplicity). It is my understanding that 64-bit ubuntu (and 64-bit linux in general) has no problem with 3TB disk drives. In the BIOS I have tried having EFI set to "enabled" and "auto" with no apparent difference (no success). I never bothered setting the BIOS to "non-EFI". I have tried partitioning the drive in a few ways to see if that makes a difference, but so far it has not mattered. Typically I manually create partitions something like this: 8GB /boot ext4 8GB swap 3TB / ext4 But I've also tried the following, just in case it matters: 8GB boot efi 8GB swap 8GB /boot ext4 3TB / ext4 Note: In the partition dialog I specify bootup on the same drive I am partitioning and installing ubuntu v12.04 onto. It is a VERY DANGEROUS FACT that the default for this always comes up with the wrong drive (some other drive, generally the external drive). Unless I'm stupid or misunderstanding something, this is very wrong and very dangerous default behavior. Note: If I connect the SATA cable to the 1TB drive that has been my ubuntu 64-bit v10.04 system drive for the past 2 years, it boots up and runs fine. I guess there must be a log file somewhere, and maybe it gives some hints as to what the problem is. I should be able to boot off the 1TB drive with the 3TB drive connected as a secondary (non-boot) drive and get the log file, assuming there is one and someone tells me the name (and where to find it if the name is very generic). After installation on the 3TB drive completes and the system reboots, the following prints out on a black screen: Loading Operating System ... Boot from CD/DVD : Boot from CD/DVD : error: unknown filesystem grub rescue> Note: I have two DVD burners in the system, hence the duplicate line above. Note: I install and boot 64-bit ubuntu v12.04 on both of my 250GB in this same system, but still cannot make the 3TB drive boot. Sigh. Any ideas? ========== motherboard == gigabyte 990FXA-UD7 CPU == AMD FX-8150 8-core bulldozer @ 3.6 GHz RAM == 8GB of DDR3 in 2 sticks (matched pair) HDD == seagate 3TB SATA3 @ 7200 rpm (new install 64-bit v12.04 FAILS) HDD == seagate 1TB SATA3 @ 7200 rpm (64-bit v10.04 WORKS for two years) HDD == seagate 250GB SATA2 @ 7200 rpm (new install 64-bit v12.04 WORKS) HDD == seagate 250GB SATA2 @ 7200 rpm (new install 64-bit v12.04 WORKS) GPU == nvidia GTX-285 ??? == no overclocking or other funky business USB == external seagate 2TB HDD for making backups DVD == one bluray burner (SATA) DVD == one DVD burner (SATA) 64-bit ubuntu v10.04 has booted and run fine on the seagate 1TB drive for 2 years.

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• Developer Training – Importance and Significance – Part 1

  - by pinaldave

  Developer Training - Importance and Significance - Part 1 Developer Training – Employee Morals and Ethics – Part 2 Developer Training – Difficult Questions and Alternative Perspective - Part 3 Developer Training – Various Options for Developer Training – Part 4 Developer Training – A Conclusive Summary- Part 5 Can anyone remember their final day of schooling?  This is probably a silly question because – of course you can!  Many people mark this as the most exciting, happiest day of their life.  It marks the end of testing, the end of following rules set by teachers, and the beginning of finally being able to earn money and work in your chosen field. Beginning in Real World However, many former-students will be disappointed to find out that once they become employees, learning is not over.  Many companies are discovering the importance and benefits to training their employees.  You can breathe a sigh of relief, though, because much for this kind of training there are not usually tests! We often think that we go to school for our younger years so that we do all our learning all at once, and then for the rest of our lives we use that knowledge.  But in so many cases, but especially for developers, the opposite is true.  It takes many years of schools to learn the basics of a field, and then our careers are spent learning to become experts. For this, and so many other reasons, training is very important.  Example one: developer training leads to better employees.  A company is only as good as the people it employs, and one way to ensure that you have employed the right candidate is through training.  Training can take a regular “stone” and polish it into a “diamond.”  Employees who have been well-trained will be better at their jobs and produce a better product. Most Expensive Resource Did you know that one of the most expensive operating costs for any company is not buying goods, or advertising, but its employees – especially having to hire new employees.  Bringing in new people, getting them up to speed, and providing them with perks to attract them to a company is a huge cost for companies.  So employee retention – keep the employees you already have, and keeping them happy – is incredibly important from a business aspect.  And research shows that a well-trained employee is a happy employee.  They feel more confident in their job, happier with their position, and more cared-about – and therefore less likely to leave in search of a better job.  Employee training leads to better retention. Good Moral On the subject of keeping employees happy in order to keep them at a company, the complement to that research shows that happier employees are more efficient and overall better at their jobs.  You don’t have to be a scientist to figure out why this is true.  An employee who feel that his company cares about him and his educational future will work harder for the company.  He or she will put in that extra hour during the busy season that makes all the difference in the end.  Good morale is good for the company. If good morale is better for the company, you know that it goes hand-in-hand with something even better – better efficiency.  An employee who is well trained obviously knows more about their job and all the technical aspects.  That means when a problem crops up – and they inevitably do – this employee will be well-equipped to deal with that problem with fewer problems, and no need to go searching for help from higher up.  When employees are well trained, companies run more smoothly. A Better Product Of course, all of these “pros” for employee training are leading up to the one thing that companies truly care about – a better product.  We have shown that employees who have been trained to be competitive in the market are happier at the company, they are more efficient, and their morale is better.  The overall result is that the company’s product – whether it is a database, piece of equipment, or even a physical good – is better.  And a better product will always be more competitive on the market. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Developer Training, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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• gnome3 and unity bug in 11.10

  - by LinuxNoob

  Yes I am new to Linux but am learning stuff daily as I finally migrated my work systems to Ubuntu 11.10 and they works pretty decent given the fact that some of the application I have to use to do my job are not supported by Linux ... yet. Anyways, I was working with Unity, not even knowing there was a Gnome3 environment until I ran across a post while searching for a fix on another unrelated issue. Lo and behold, I was able after much searching to log in Gnome 3 after installing the required packages. I don't know how many articles I had to read for someone to tell me how to log into Gnome3 or into Unity by selecting the little wheel on the login screen to get the drop down for the different environments ...(I know... I'm such a Noob but I'm sure we all were at one time or another). Again, after using Unity, I was hooked on Linux and decided if I can get it to work with all the Apps I need at work and play a little WOW every now and again, I'm good to go. But again to the point. I logged into Gnome3. No icons but just a cool experience to see what the heck this thing does. I eventually figured out how to use it and I love Gnome 3 but it is as buggy as the C++ programs I first learned to write in college. I don't know if it's because i installed the packages after I was up and running in Unity or what. The issues I have are that it locks the desktop up randomly..just locks it up. Usually when i have a lot of screens opened. Never fails that it does it when i put the mouse up in the top/left corner to swap Apps. Then I can't get to the windows in the back to shut them down. A few times i just have to turn the power off on my PC ( sigh, what a POS I say to myself every time I decide "oh it was an isolated incidence"...try it again..it's so cool and designed the way I would design a desktop .. intuitive...just cool man cool) but it fails me again and again. If I had to guess I would say it's a memory problem..i do have 2gigs but nevertheless it just stops working. The mouse doesn't respond ...eventually the keyboard doesn't respond. Just the Power Off button is the only way out. Never had an issue like this in Unity. Using the same Apps in the same way and I bet the system will crash in 45 minutes to an hour. Usually, I have 7-10 windows opened. I wish I knew enough to get the correct logs, I'm sure it's a bug. I'm not doing anything fancy..just running email, word docs, jave apps, vpn, pidgin, maybe some SQL stuff or communication Apps, etc. Anyways I've decided to wait for another major release to try it again... until then I'm sticking with Unity which is also very cool.

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• Silverlight Cream for March 30, 2010 -- #825

  - by Dave Campbell

  In this Issue: Jeremy Likness, Tim Greenfield, Tim Heuer, ondrejsv, XAML Ninja, Nikhil Kothari, Sergey Barskiy, Shawn Oster, smartyP, Christian Schormann(-2-), and John Papa And Glenn Block. Shoutouts: Victor Gaudioso produced a RefCard for DZone: Getting Started with Silverlight and Expression Blend Way to go Victor... it looks great! Gavin Wignall announced Metia launch FourSquare and Bing maps mash up – called Near.me Cheryl Simmons talks about VS2010 and the design surface: Changing Templates with the Silverlight Designer (and seeing the changes immediately) Michael S. Scherotter posted that New York Times Silverlight Kit Updated for Windows Phone 7 Series Jaime Rodriguez posted about 2 free chapters in his new book (with Yochay Kiriaty): A Journey Into Silverlight On Windows Phone -Via Learning WIndows PHone Programming Did you know there was "MSDN Radio"?? Tim Heuer posted follow-up answers to this morning's show: MSDN Radio follow-up answers: Prism for Silverlight, DomainServices and relationships Michael Klucher posted a great set of links for WP7 game development this morning: Great Game Development Tutorials for Windows Phone Zhiming Xue has 3 pages of synopsis and links for everything Windows Phone at MIX. This is the 1st, but at the top of the pages are links to the other two: Windows Phone 7 Content From MIX10 – Part I From SilverlightCream.com: Using WriteableBitmap to Simplify Animations with Clones Jeremy Likness takes a break from his LOB posts to demonstrate a page flip animation using WriteableBitmap to simplify the animation using clones. SAX-like Xml parsing Want some experience or fun with Rx? Tim Greenfield has a post up on building an observable XmlReader. nstalling Silverlight applications without the browser involved Last night I blogged Mike Taulty's take on the "Silent Install" for an OOB app, tonight, I'm posting Tim Heuer's insight on the topic. How to: Create computed/custom properties for sample data in Blend/Sketchflow ondrejsv posted an example of digging into the files that control the sample data for Blend to get what you really want. PathListBox Adventures – radial layout Check out the radial layout XAML Ninja did using the PathListBox ... and all code available. RIA Services and Validation Nikhil Kothari has a great (duh!) post up that follows his Silverlight TV on the same subject: RIA Services and validation... lots of good external links also. Windows Phone 7 Application with OData Sergey Barskiy did an OData to WP7 app by using the feed from MIX10. You can see a list of sessions, and click on one to see details. Getting Blur And DropShadow to work in the Windows Phone Emulator Shawn Oster responds to some forum questions about Blur and DropShadow effects not showing up in the WP7 emulator, and gives the code trick we have to do for now. Metro Icons for Windows Phone 7 We all got the other icon set for WP7 from MSDN, but smartyP pulled the Metro Icons from the PPT deck of the MIX10 presentations... good job! Fonts in SketchFlow Christian Schormann talks about fonts in Sketchflow, where they live on your machine, and how you can use them. Blend 4: About Path Layout, Part III Christian Schormann also has Part III of his epic tutorial up on Path Layout and Blend. This one is on dynamic resizing layouts, and he has links back to the other two if you missed them... or you can find them with a search at SilverlightCream... :) Simple ViewModel Locator for MVVM: The Patients Have Left the Asylum John Papa And Glenn Block teamed up to solve the View First model only without the maintenance involved with the ViewModel locator by using MEF. It only took these guys and hour... sigh... :) Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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• help: cannot make ubuntu 64-bit v12.04 install work

  - by honestann

  I decided it was time to update my ubuntu (single boot) computer from 64-bit v10.04 to 64-bit v12.04. Unfortunately, for some reason (or reasons) I just can't make it work. Note that I am attempting a fresh install of 64-bit v12.04 onto a new 3TB hard disk, not an upgrade of the 1TB hard disk that has contained my 64-bit v10.04 installation. To perform the attempted install of v12.04 I unplug the SATA cable from the 1TB drive and plug it into the 3TB drive (to avoid risking damage to my working v10.04 installation). I downloaded the ubuntu 64-bit v12.04 install DVD ISO file (~1.6 GB) from the ubuntu releases webpage and burned it onto a DVD. I have downloaded the DVD ISO file 3 times and burned 3 of these installation DVDs (twice with v10.04 and once with my winxp64 system), but none of them work. I run the "check disk" on the DVDs at the beginning of the installation process to assure the DVD is valid. I also tried to install on two older 250GB seagate drives in the same computer. During every attempt I plug the same SATA cable (sda) into only one disk drive (the 3TB or one of the 250GB drives) and leave the other disk drives unconnected (for simplicity). Installation takes about 30 minutes on the 250GB drives, and about 60 minutes on the 3TB drive - not sure why. When I install on the 250GB drives, the install process finishes, the computer reboots (after the install DVD is removed), but I get a grub error 15. It is my understanding that 64-bit ubuntu (and 64-bit linux in general) has no problem with 3TB disk drives. In the BIOS I have tried having EFI set to "enabled" and "auto" with no apparent difference (no success). I have tried partitioning the drive in a few ways to see if that makes a difference, but so far it has not mattered. Typically I manually create partitions something like this: 8GB swap 8GB /boot ext4 3TB / ext4 But I've also tried the following, just in case it matters: 100MB boot efi 8GB swap 8GB /boot ext4 3TB / ext4 Note: In the partition dialog I specify bootup on the same drive I am partitioning and installing ubuntu v12.04 onto. It is a VERY DANGEROUS FACT that the default for this always comes up with the wrong drive (some other drive, generally the external drive). Unless I'm stupid or misunderstanding something, this is very wrong and very dangerous default behavior. Note: If I connect the SATA cable to the 1TB drive that has been my ubuntu 64-bit v10.04 system drive for the past 2 years, it boots up and runs fine. I guess there must be a log file somewhere, and maybe it gives some hints as to what the problem is. I should be able to boot off the 1TB drive with the 3TB drive connected as a secondary (non-boot) drive and get the log file, assuming there is one and someone tells me the name (and where to find it if the name is very generic). After installation on the 3TB drive completes and the system reboots, the following prints out on a black screen: Loading Operating System ... Boot from CD/DVD : Boot from CD/DVD : error: unknown filesystem grub rescue Note: I have two DVD burners in the system, hence the duplicate line above. The same install and reboot on the 250GB drives generates "grub error 15". Sigh. Any ideas? ========== motherboard == gigabyte 990FXA-UD7 CPU == AMD FX-8150 8-core bulldozer @ 3.6 GHz RAM == 8GB of DDR3 in 2 sticks (matched pair) HDD == seagate 3TB SATA3 @ 7200 rpm (new install 64-bit v12.04) HDD == seagate 1TB SATA3 @ 7200 rpm (current install 64-bit v10.04) GPU == nvidia GTX-285 ??? == no overclocking or other funky business USB == external seagate 2TB HDD for making backups DVD == one bluray burner (SATA) DVD == one DVD burner (SATA) The current ubuntu 64-bit v10.04 system boots and runs fine on a seagate 1TB.

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• SQL SERVER – Introduction to Big Data – Guest Post

  - by pinaldave

  BIG Data – such a big word – everybody talks about this now a days. It is the word in the database world. In one of the conversation I asked my friend Jasjeet Sigh the same question – what is Big Data? He instantly came up with a very effective write-up.  Jasjeet is working as a Technical Manager with Koenig Solutions. He leads the SQL domain, and holds rich IT industry experience. Talking about Koenig, it is a 19 year old IT training company that offers several certification choices. Some of its courses include SharePoint Training, Project Management certifications, Microsoft Trainings, Business Intelligence programs, Web Design and Development courses etc. Big Data, as the name suggests, is about data that is BIG in nature. The data is BIG in terms of size, and it is difficult to manage such enormous data with relational database management systems that are quite popular these days. Big Data is not just about being large in size, it is also about the variety of the data that differs in form or type. Some examples of Big Data are given below : Scientific data related to weather and atmosphere, Genetics etc Data collected by various medical procedures, such as Radiology, CT scan, MRI etc Data related to Global Positioning System Pictures and Videos Radio Frequency Data Data that may vary very rapidly like stock exchange information Apart from difficulties in managing and storing such data, it is difficult to query, analyze and visualize it. The characteristics of Big Data can be defined by four Vs: Volume: It simply means a large volume of data that may span Petabyte, Exabyte and so on. However it also depends organization to organization that what volume of data they consider as Big Data. Variety: As discussed above, Big Data is not limited to relational information or structured Data. It can also include unstructured data like pictures, videos, text, audio etc. Velocity:  Velocity means the speed by which data changes. The higher is the velocity, the more efficient should be the system to capture and analyze the data. Missing any important point may lead to wrong analysis or may even result in loss. Veracity: It has been recently added as the fourth V, and generally means truthfulness or adherence to the truth. In terms of Big Data, it is more of a challenge than a characteristic. It is difficult to ascertain the truth out of the enormous amount of data and the one that has high velocity. There are always chances of having un-precise and uncertain data. It is a challenging task to clean such data before it is analyzed. Big Data can be considered as the next big thing in the IT sector in terms of innovation and development. If appropriate technologies are developed to analyze and use the information, it can be the driving force for almost all industrial segments. These include Retail, Manufacturing, Service, Finance, Healthcare etc. This will help them to automate business decisions, increase productivity, and innovate and develop new products. Thanks Jasjeet Singh for an excellent write up.  Jasjeet Sign is working as a Technical Manager with Koenig Solutions. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Database, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology Tagged: Big Data

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• Twice as long and half as long

  - by PointsToShare

  We are in a project and we hit some snags. What’s a snag? An activity that takes longer than expected. Actually it takes longer than the time assigned to it by an over pressed PM who accepts an impossible time table and tries his best to make it possible, but I digress (again!).  So we have snags and we also have the opposite. Let’s call these “cinches”. The question is: how does a combination of snags and cinches affect the project timeline? Well, there is no simple answer. It depends on the projects dependencies as we see in the PERT chart. If all the snags are in the critical path and all the cinches are elsewhere then the cinches don’t help at all. In fact any snag in the critical path will delay the project.  Conversely, a cinch in the critical path will expedite it. A snag outside the critical path might be serious enough to even change the critical path. Thus without the PERT chart, we cannot really tell. Still there is a principle involved – Time and speed are non-linear! Twice as long adds a full unit, half as long only takes ½ unit away. Let’s just investigate a simple project. It consists of two activities – S and C - each estimated to take a week. Alas, S is a snag and really needs twice the time allotted and – a sigh of relief – C is a cinch and will take half the time allotted, so everything is Hun-key-dory, or is it?  Even here the PERT chart is important. We have 2 cases: 1: S depends on C (or vice versa) as in when the two activities are assigned to one employee. Here the estimated time was 1 + 1 and the actual time was 2 + ½ and we are ½ week late or 25% late. 2: S and C are done in parallel. Here the estimated time was 1, but the actual time is 2 – we are a whole week or 100% late. Let’s change the equation a little. S need 1.5 and C needs .5 so in case 1, we have the loss fully compensated by the gain, but in case 2 we are still behind. There are cases where this really makes no difference. This is when the critical path is not affected and we have enough slack in the other paths to counteract the difference between its snags and cinches – Let’s call this difference DSC. So if the slack is greater than DSC the project will not suffer. Conclusion: There is no general rule about snags and cinches. We need to examine each case within its project, still as we saw in the 4 examples above; the snag is generally more powerful than the cinch. Long live Murphy! That’s All Folks

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• SQL SERVER – BACKUPIO, BACKUPBUFFER – Wait Type – Day 14 of 28

  - by pinaldave

  Backup is the most important task for any database admin. Your data is at risk if you are not performing database backup. Honestly, I have seen many DBAs who know how to take backups but do not know how to restore it. (Sigh!) In this blog post we are going to discuss about one of my real experiences with one of my clients – BACKUPIO. When I started to deal with it, I really had no idea how to fix the issue. However, after fixing it at two places, I think I know why this is happening but at the same time, I am not sure the fix is the best solution. The reality is that the fix is not a solution but a workaround (which is not optimal, but get your things done). From Book On-Line: BACKUPIO Occurs when a backup task is waiting for data, or is waiting for a buffer in which to store data. This type is not typical, except when a task is waiting for a tape mount. BACKUPBUFFER Occurs when a backup task is waiting for data, or is waiting for a buffer in which to store data. This type is not typical, except when a task is waiting for a tape mount. BACKUPIO and BACKUPBUFFER Explanation: This wait stats will occur when you are taking the backup on the tape or any other extremely slow backup system. Reducing BACKUPIO and BACKUPBUFFER wait: In my recent consultancy, backup on tape was very slow probably because the tape system was very old. During the time when I explained this wait type reason in the consultancy, the owners immediately decided to replace the tape drive with an alternate system. They had a small SAN enclosure not being used on side, which they decided to re-purpose. After a week, I had received an email from their DBA, saying that the wait stats have reduced drastically. At another location, my client was using a third party tool (please don’t ask me the name of the tool) to take backup. This tool was compressing the backup along with taking backup. I have had a very good experience with this tool almost all the time except this one sparse experience. When I tried to take backup using the native SQL Server compressed backup, there was a very small value on this wait type and the backup was much faster. However, when I attempted with the third party backup tool, this value was very high again and was taking much more time. The third party tool had many other features but the client was not using these features. We end up using the native SQL Server Compressed backup and it worked very well. If I get to see this higher in my future consultancy, I will try to understand this wait type much more in detail and so probably I would able to come to some solid solution. Read all the post in the Wait Types and Queue series. Note: The information presented here is from my experience and there is no way that I claim it to be accurate. I suggest reading Book OnLine for further clarification. All the discussion of Wait Stats in this blog is generic and varies from system to system. It is recommended that you test this on a development server before implementing it to a production server. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Pinal Dave, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQL Wait Stats, SQL Wait Types, T SQL, Technology

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• Syntax of passing lambda

  - by Astara

  Right now, I'm working on refactoring a program that calls its parts by polling to a more event-driven structure. I've created sched and task classes with the sced to become a base class of the current main loop. The tasks will be created for each meter so they can be called off of that instead of polling. Each of the events main calls are a type of meter that gather info and display it. When the program is coming up, all enabled meters get 'constructed' by a main-sub. In that sub, I want to store off the "this" pointer associated with the meter, as well as the common name for the "action routine. void MeterMaker::Meter_n_Task (Meter * newmeter,) { push(newmeter); // handle non-timed draw events Task t = new Task(now() + 0.5L); t.period={0,1U}; t.work_meter = newmeter; t.work = [&newmeter](){newmeter.checkevent();};<<--attempt at lambda t.flags = T_Repeat; t.enable_task(); _xos->sched_insert(t); } A sample call to it: Meter_n_Task(new CPUMeter(_xos, "CPU ")); 've made the scheduler a base class of the main routine (that handles the loop), and I've tried serveral variations to get the task class to be a base of the meter class, but keep running into roadblocks. It's alot like "whack-a-mole" -- pound in something to fix something one place, and then a new probl pops out elsewhere. Part of the problem, is that the sched.h file that is trying to hold the Task Q, includes the Task header file. The task file Wants to refer to the most "base", Meter class. The meter class pulls in the main class of the parent as it passes a copy of the parent to the children so they can access the draw routines in the parent. Two references in the task file are for the 'this' pointer of the meter and the meter's update sub (to be called via this). void *this_data= NULL; void (*this_func)() = NULL; Note -- I didn't really want to store these in the class, as I wanted to use a lamdba in that meter&task routine above to store a routine+context to be used to call the meter's action routine. Couldn't figure out the syntax. But am running into other syntax problems trying to store the pointers...such as g++: COMPILE lsched.cc In file included from meter.h:13:0, from ltask.h:17, from lsched.h:13, from lsched.cc:13: xosview.h:30:47: error: expected class-name before ‘{’ token class XOSView : public XWin, public Scheduler { Like above where it asks for a class, where the classname "Scheduler" is. !?!? Huh? That IS a class name. I keep going in circles with things that don't make sense... Ideally I'd get the lamba to work right in the Meter_n_Task routine at the top. I wanted to only store 1 pointer in the 'Task' class that was a pointer to my lambda that would have already captured the "this" value ... but couldn't get that syntax to work at all when I tried to start it into a var in the 'Task' class. This project, FWIW, is my teething project on the new C++... (of course it's simple!.. ;-))... I've made quite a bit of progress in other areas in the code, but this lambda syntax has me stumped...its at times like thse that I appreciate the ease of this type of operation in perl. Sigh. Not sure the best way to ask for help here, as this isn't a simple question. But thought I'd try!... ;-) Too bad I can't attach files to this Q.

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