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  • SQL Server User Mapping - Limit view of databases for a user

    - by Jaime
    Hi there, I am adding a new Login with SQL Server Authentication. I set its Server Role as public and then went into User Mapping, selecting the only database this user should have access to. I then change the Default Schema to dbo and made this user the db_owner. I then connect to the instance using the new user's credentials and I can see not only the database he should have access to but all the other attached databases. How can I limit this user to just see the database he has access to? Thanks in advance!

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  • Icon on user account desktop before the user has logged in.

    - by JHamill
    Currently working on a Windows 7 deployment project and I have a requirement to place an RDP icon on a specific users desktop, lets call this user 'Guest'. The image itself will be completely vanilla and all user accounts will be created using commands in the Unattend file. The 'Guest' account will not be a local admin and so it will not be the account used for autologon during the application of the unattend file. As a result of this, the 'Guest' profile will not have been created so I'm unable to simply place the icon at C:\Users\Guest\Desktop. Is there a way to place an icon on this specific users desktop prior to logging in with it? I know there are ways around this i.e. include this account in the base image and log in with it in order to create the profile but I'd like to keep the base image as vanilla as possible. Any ideas or pointers would be greatly appreciated. Thanks in advance.

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  • Cox Communications' Strategic Approach to Enterprise User Experience: How Change Management and Usab

    - by Applications User Experience
    Author: Anna Wichansky, Senior Director, Applications User Experience, and Chair, Oracle Usability Advisory Board As part of our work in the User Experience group, our teams often go to Customer events such as the Higher Education User Group (HEUG) conference, Alliance 2010. This year's event was held in San Antonio, Texas, and was attended by hundreds of higher education, government, and public sector users of Oracle applications. The User Assistance team used this opportunity to reach out to customers in the Educational and Government sectors to better understand how their organizations are currently approaching help, messages, and other forms of user assistance. What is User Assistance? For us, user assistance is more than the old books of users' manuals and documentation. User assistance is anything that helps users get their jobs done quickly and efficiently. Instead of expecting users to stop and look through a guide or manual, we have been developing solutions that are embedded within the interface. We know that when people are having difficulty with a task, they want to be able to search efficiently for solutions and collaborate with coworkers. We know that they want to find their answers right there, right then, so that they can get on with their work. In our interviews at Alliance, we wanted to learn what the participants could tell us about what was happening on their campuses and in their institutions. Figure 1. For Oracle User Assistance, it's not just about books any more. So what did we do? Off to Texas, we recruited 10 people from nine different government and education organizations to come to our Oracle User Experience Onsite Usability Labs. We conducted one-hour interviews with these folks and asked them all about User Assistance--what people are doing, what they would like to do, what technologies they are using, what they would like to use, and ultimately what should we as a company be planning for our future products. We used this as an opportunity also to show them some of our design concepts for Fusion User Assistance, our next generation of user assistance based on the best of our user assistance in other products. Figure 2. Interviewing a technical user at Alliance. What we learned... People are not using paper or online manuals anymore. They don't want to see a manual that is written for technical users and that doesn't make sense to the ordinary end user. They really don't want to have to flip through a manual trying to find an answer to their question. Even when the answer might be tailored to their organization, they don't want to dig through documentation. When they need an answer now, they don't have the patience to dig for something that might or might not be clearly written. What does it mean to an organization when users don't want to deal with documentation? In many cases, it means that frustrated users make phone calls to try to find the answers that they need immediately. Phone calls are expensive to an organization and frustrating to the technical support staff who have provided documentation that no one wants to read anymore. If they don't call, they email for help often, and many users are asking for the same information. The bottom line is that if they could get that help immediately in the interface, they wouldn't have to make those calls or send those emails -- and that saves time and money. Our Fusion User Assistance options to customize help and get help for the task immediately were seen as an opportunity by these technical users to build the solutions that their users need and want. Figure 3. Joyce Ohgi and Laurie Pattison of Applications UX. Chicken Fried Steak. That was huge. But then, this was Texas, where we discovered a lot of things come very big. Drinks are served in quart-size glasses and dishes like Chicken Fried Steaks are served on platters not plates. We saw three-pound cinnamon rolls that you down with tea sweet enough to curl your hair. Deep in the heart of Texas, we learned a lot, and we ate even more.

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  • JavaScript and the User Experience

    5 sites I commonly vist at home: Google.com Gmail.com Linkedin.com Capella.edu Codeplex.com All of the top 5 sites I visit at home use JavaScript and is applied in various ways for various reasons. Gmail and Google make use of Ajax to retrieve information without the user having to call another page. In addition, all 5 of the websites use JavaScript to enhance a user's experience. Examples of this can be found in content rotation on Capella's main site and the displaying and hiding of specific content sections from within our course room. Codeplex uses Ajax and JavaScript to show dynamic content on its homepage and allow users to page through the data. I think there use of JavaScript is well placed and enhances the viewing experience of the user because it reduces the amount of interaction a user has to perform for them to obtain information they are looking to see. I have used JavaScript in various ways. One of the most memorable ways was to enable an HTML table to be able to have its rows paged and sorted based on the values in each table row.  

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  • Experience vs. versatility

    - by Florin Bombeanu
    Let's say a .NET programmer works at a company which provides software on demand, not as a product. The programmer works in WPF for a period of time and he/she invests lots of time in it. He/she get very good at WPF and Windows Forms and desktop development in general. But the company has to provide a web application now, so the developer has to learn MVC or Web Forms. He/she is not experienced in web development so he/she starts investing time in this new technology and in time they get good at it. But this time the company has to provide a Sharepoint solution, and so on. What is more important: Being very very good at a certain technology, Or be as versatile as possible knowing less in each technology but covering a greater area of expertise? Should the programmer keep studying and working in WPF until he/she reaches a guru level or is it a good thing that they had to learn other technologies as well? I agree with those of you who will say that when learning different technologies you will also learn things which are useful no matter the technology you're programming in. But eventually, when the programmer will want to change jobs, will it matter more that he/she knows some WPF, MVC or Sharepoint than the fact that he/she is insanely good at one of them? I would think the second one is more important since most companies are looking for a developer for a certain technology. I don't think there are many companies looking for technical know-it-all people. What do you think?

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  • Should my dropdown of recently used items show items I no longer have access to

    - by Dan Hibbert
    We are implementing a client for our document management system. Part of this is the checkin screen where one of the fields a user chooses is the folder where the document should be checked into. In our original system, this was represented with a combobox where a user could hand type a folder path or select a path from a list of 5 folders they'd recently used for checking. It is possible that between the time they used the folder and the time they are doing the new checkin the user will no longer have access to the folder. At present, we still show the folder as an option and then, if the user chooses that folder, display an error message when the user submits the check in. We are thinking of removing these recently used folders the user doesn't have access to (we'll make a check when the form is instantiated) because why show an option if we know it will cause a failure (and another dialog message the user has to OK). However, an opposite opinion is that if we remove those folders, the users will think the system has "forgotten" their recent choices and will lose trust in what they are using. I'd like to get some opinions on the better user experience for this problem.

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  • Managing user privileges, best practice.

    - by Loïc N.
    I'm am new to web development. I'm creating a website where different user can have different privileges, such as creating/editing/deleting a news, or adding/editing/deleting whatever kind of content on the website. I started by creating a "user type" that would indicate the user's privileges (such as "user", "newser", "moderator", "admin", and so on), but i quickly started noticing issues that made me think that this might be a naive approach to this issue. What if i want to give a regular user the right to edit a news (for whatever reason)? Then the user would be half "user", half "newser". But the system i use can only handle one user-type. So what would be the best practice here? I was thinking of removing the concept of roles (or "user-types" such as newser) and only have the concept of "privilege", where every user could have zero to many privileges. So, to re-use the above example, if i wanted a user to have the right to edit some news, i would only have to give him a "edit news" privilege. Is this the way to go?

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  • Managing user privileges, best practices [on hold]

    - by Loïc N.
    I'm am new to web development. I'm creating a website where different user can have different privileges, such as creating/editing/deleting a news, or adding/editing/deleting whatever kind of content on the website. I started by creating a "user type" that would indicate the user's privileges (such as "user", "newser", "moderator", "admin", and so on), but I quickly started noticing issues that made me think that this might be a naive approach to this issue. What if I want to give a regular user the right to edit a news (for whatever reason)? Then the user would be half "user", half "newser". But the system I use can only handle one user-type. So what would be the best practice here? I was thinking of removing the concept of roles (or "user-types" such as newser) and only have the concept of "privilege", where every user could have zero to many privileges. So, to re-use the above example, if I wanted a user to have the right to edit some news, I would only have to give him a "edit news" privilege. Is this the way to go?

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  • More efficent way to do this?

    - by Pez Cuckow
    I have a if function that works out how much of a users profile is completed however the way I include below was the best I could think of, however it seems really inefficient. What is the better way to do this? if($user['first_name']!==""&&$user['last_name']!==""&&$user['pemail']!==""&&$user['dob']!==""&&$user['ambitions']!==""&&$user['memories']!==""&&$user['thoughts']!==""&&$user['message_1']!=="0"&&$user['message_2']!=="0"&&$user['message_3']!=="0"&&$user['v1']!=="0"&&$user['v2']!=="0"&&$user['v3']!=="0"&&$user['v4']!=="0"&&$user['v5']!=="0"&&$user['v6']!=="0"&&$user['v7']!=="0"&&$user['v8']!=="0"&&$user['v9']!=="0"&&$user['image_1']!==""&&$user['image_2']!==""&&$user['image_3']!=="") { $completed = 4; } elseif($user['first_name']!==""&&$user['last_name']!==""&&$user['pemail']!==""&&$user['dob']!==""&&$user['ambitions']!==""&&$user['memories']!==""&&$user['thoughts']!==""&&$user['v1']!=="0"&&$user['v2']!=="0"&&$user['v3']!=="0"&&$user['v4']!=="0"&&$user['v5']!=="0"&&$user['v6']!=="0"&&$user['v7']!=="0"&&$user['v8']!=="0"&&$user['v9']!=="0"&&$user['image_1']!==""&&$user['image_2']!==""&&$user['image_3']!=="") { $completed = 3; } elseif($user['first_name']!==""&&$user['last_name']!==""&&$user['pemail']!==""&&$user['dob']!==""&&$user['ambitions']!==""&&$user['memories']!==""&&$user['thoughts']!==""&&$user['message_1']!=="0"&&$user['message_2']!=="0"&&$user['message_3']!=="0"&&$user['image_1']!==""&&$user['image_2']!==""&&$user['image_3']!=="") { $completed = 2; } elseif($user['first_name']!==""&&$user['last_name']!==""&&$user['pemail']!==""&&$user['dob']!==""&&$user['ambitions']!==""&&$user['memories']!==""&&$user['thoughts']!==""&&$user['image_1']!==""&&$user['image_2']!==""&&$user['image_3']!=="") { $completed = 1; } else { $completed = 0; }

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  • PHP If/Else - More efficent way to do this?

    - by Pez Cuckow
    I have a if function that works out how much of a users profile is completed however the way I include below was the best I could think of, however it seems really inefficient. What is the better way to do this? if($user['first_name']!==""&&$user['last_name']!==""&&$user['pemail']!==""&&$user['dob']!==""&&$user['ambitions']!==""&&$user['memories']!==""&&$user['thoughts']!==""&&$user['message_1']!=="0"&&$user['message_2']!=="0"&&$user['message_3']!=="0"&&$user['v1']!=="0"&&$user['v2']!=="0"&&$user['v3']!=="0"&&$user['v4']!=="0"&&$user['v5']!=="0"&&$user['v6']!=="0"&&$user['v7']!=="0"&&$user['v8']!=="0"&&$user['v9']!=="0"&&$user['image_1']!==""&&$user['image_2']!==""&&$user['image_3']!=="") { $completed = 4; } elseif($user['first_name']!==""&&$user['last_name']!==""&&$user['pemail']!==""&&$user['dob']!==""&&$user['ambitions']!==""&&$user['memories']!==""&&$user['thoughts']!==""&&$user['v1']!=="0"&&$user['v2']!=="0"&&$user['v3']!=="0"&&$user['v4']!=="0"&&$user['v5']!=="0"&&$user['v6']!=="0"&&$user['v7']!=="0"&&$user['v8']!=="0"&&$user['v9']!=="0"&&$user['image_1']!==""&&$user['image_2']!==""&&$user['image_3']!=="") { $completed = 3; } elseif($user['first_name']!==""&&$user['last_name']!==""&&$user['pemail']!==""&&$user['dob']!==""&&$user['ambitions']!==""&&$user['memories']!==""&&$user['thoughts']!==""&&$user['message_1']!=="0"&&$user['message_2']!=="0"&&$user['message_3']!=="0"&&$user['image_1']!==""&&$user['image_2']!==""&&$user['image_3']!=="") { $completed = 2; } elseif($user['first_name']!==""&&$user['last_name']!==""&&$user['pemail']!==""&&$user['dob']!==""&&$user['ambitions']!==""&&$user['memories']!==""&&$user['thoughts']!==""&&$user['image_1']!==""&&$user['image_2']!==""&&$user['image_3']!=="") { $completed = 1; } else { $completed = 0; }

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  • Local User & Local Admin User Server 2008

    - by Ammo
    Hi I had a test recently and one of the questions was to create a file and local user and give the local user write permission to that file. I created the local user successfully however when I went to add permission to the file it would not find the local user when name was entered correctly, and idea what could have prevented this. Secondly I was asked to create a local admin account and give full permissions to the file, to my knowledge server 2008 has a built in admin account, and neither was the server a domain controller. Could you tell me what you would do in this situation? Many Thanks!

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  • The “Customer” Experience Revolution is Here

    - by Jeri Kelley
    A guest post by Anthony Lye, SVP, CRM, Oracle The Experience Revolution is here, and we are going to explore and celebrate our new customer experience (CX) ventures and strategy in an extraordinary way. In true Oracle fashion, we are hosting an exceptional event, bringing together customer experience advocates, visionaries and practitioners to discover and define Oracle’s Customer Experience vision. At The Experience Revolution, Oracle President Mark Hurd will detail the vision of where customer experience is going and how Oracle will help you get there. He will introduce for the first time Oracle Customer Experience, a cross stack suite of customer experience products that enable organizations to: Engage customers with a consistent, connected and personalized brand experience across all channels and devices Deliver exceptional cross-channel order fulfillment and customer service through web, call centers and social networks Connect and analyze data from all interactions to better personalize experiences and identify hidden opportunities The Experience Revolution will also include an interactive gallery of customer experience interactions, featuring videos, touch screens and near field communication technology that will guide each attendee through an individualized event experience. We hope you will join us for an incredible evening on June 25, from 6:00 – 9:00 p.m. at Gotham Hall in New York City.  You can register for The Experience Revolution here. And if you haven’t already joined the conversation on Twitter, please do:  #OracleCX, #ExperienceRevolution

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  • The “Customer” Experience Revolution is Here

    - by Jeri Kelley
    A guest post by Anthony Lye, SVP, CRM, Oracle The Experience Revolution is here, and we are going to explore and celebrate our new customer experience (CX) ventures and strategy in an extraordinary way. In true Oracle fashion, we are hosting an exceptional event, bringing together customer experience advocates, visionaries and practitioners to discover and define Oracle’s Customer Experience vision. At The Experience Revolution, Oracle President Mark Hurd will detail the vision of where customer experience is going and how Oracle will help you get there. He will introduce for the first time Oracle Customer Experience, a cross stack suite of customer experience products that enable organizations to: Engage customers with a consistent, connected and personalized brand experience across all channels and devices Deliver exceptional cross-channel order fulfillment and customer service through web, call centers and social networks Connect and analyze data from all interactions to better personalize experiences and identify hidden opportunities The Experience Revolution will also include an interactive gallery of customer experience interactions, featuring videos, touch screens and near field communication technology that will guide each attendee through an individualized event experience. We hope you will join us for an incredible evening on June 25, from 6:00 – 9:00 p.m. at Gotham Hall in New York City.  You can register for The Experience Revolution here. And if you haven’t already joined the conversation on Twitter, please do:  #OracleCX, #ExperienceRevolution

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  • The Customer Experience Revolution is Now

    - by Christie Flanagan
    To conclude this week’s focus on customer experience, I’ll end by recapping how my week began in New York City at The Experience Revolution. We all know that customers increasingly call the shots, and that winning or losing depends on how well we manage to meet their expectations. Today’s customers have a multitude of choices and are quick to jump ship following a poor experience. As a result, delivering an experience that is relevant, interactive, engaging, and consistent across channels and fostering rewarding relationships are increasingly important to business success.  It is only through exceptional customer experiences that companies can expect to acquire new customers and maintain their loyalty.  Over 400 of us gathered at Gotham Hall on Monday night to hear Oracle President Mark Hurd introduce Oracle Customer Experience, a cross-stack suite of customer experience products that include Oracle RightNow CX Cloud Service, Oracle Endeca, Oracle ATG Web Commerce, Oracle WebCenter,Oracle Siebel CRM, Oracle Fusion CRM, Oracle Social Network, and Oracle Knowledge Management. I'd encourage you check out this video to hear Mark explain why having a good product isn't good enough in the wake of the customer experience revolution. The Experience Revolution event itself was designed to deliver the kind of rich experience that sticks with you, using an interactive gallery of customer experience to deliver an individualized experience to each attendee through a combination of touch screens and near field communication technology.  Over the coming weeks we’ll share some of these customer experience vignettes with you. In the interim, you can learn more about Oracle Customer Experience solutions here.

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  • Design For Asynchronous User Interface

    - by Sohnee
    I have been working on a integration that has posed an interesting user interface conundrum that I would like suggestions for. The user interface is displayed within a third party product. The state of the interface is supplied by calls to a service I have written. There can be small delays between the actual state changing the the user interface changing due to the polling for state by the third party. When a user interacts with the user interface, requests are sent back to my application. This then affects the state and the next state poll request will update the user interface. The problem is that the delay between pressing a button and seeing the user interface update is perhaps 1 or 2 seconds and in usability testing I can see that people are clicking again before the user interface updates, thinking that they haven't properly clicked the first time. Given the constraints (we can only update the user interface via the polling mechanism - if we updated it when they clicked, the polling might return and overwrite the change causing unpredictable / undesirable results)... what can we do to make the user experience better. My current idea is to show a message for a couple of seconds so people know their click was accepted, the message would not be affected by the state polling, so wouldn't be prematurely removed / overwritten etc. I'm sure there are other ideas out there and I'm also confident someone has a better idea that I have!

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  • Catch Oracle Today and Tomorrow at Forrester’s Customer Experience Forum 2012 East

    - by Christie Flanagan
    Continuing our coverage of the customer experience revolution this week, don’t miss a chance to catch up with Oracle at Forrester’s Customer Experience Forum 2012 East today and tomorrow in New York City. The theme for this year’s Forum is “Outside In: The Power Of Putting Customers At The Center Of Your Business” and will take a look at important questions surrounding how to transform your company in order to take best advantage of the customer experience revolution: Why is customer experience the greatest untapped source of cost savings and increased revenue today? What is the key to understanding and taking control of your customer experience ecosystem? What are the six essential customer experience disciplines? Which companies have adopted best-in-class customer experience practices? How do customer experience strategies drive differentiating activities and processes at top companies? Which organizations appoint a chief customer officer to lead their customer experience efforts? What is the future of customer experience? How can you design an enterprise wide customer experience? How can you measure the results of your customer experience efforts? As a gold sponsor of the event, there will be a numbers of ways to interact with Oracle while you’re attending the Forum.  Here are some of the highlights:Oracle Speaking SessionTuesday, June 26, 2:10pm – 2:40pmThe Customer And YOU — Today’s Winners Are Defined By Customer ExperienceAnthony Lye, Senior Vice President of Customer Relationship Management, OracleCome hear Anthony Lye, Senior Vice President of Customer Relationship Management at Oracle, explain how leading companies are investing in customer experience solutions to enrich all interactions between a customer and their company. He will discuss Oracle's vision for transforming your customer engagement, insight, and execution into a connected, personalized, and rewarding experience across all touchpoints and interactions. He will demonstrate how great customer experiences generate real business results by attracting more customers, retaining more customers, and generating more sales while improving operational efficiency.Solution ShowcaseTuesday, June 26th9:45am - 10:30am - Morning Networking Break in the Solutions Showcase11:45am – 1:15pm - Networking Lunch an Dessert in the Solutions Showcase2:40pm – 3:25pm - Afternoon Break in the Solutions Showcase5:30pm – 7:00pm - Networking Reception in the Solutions ShowcaseWednesday, June 27th9:45am - 10:30am - Morning Networking Break in the Solutions Showcase12:20pm -1:20pm - Networking Lunch and Dessert in the Solutions ShowcaseWe hope to see you there! Webcast: Learn How Ancestry.com Delivers Exceptional Online Customer Experience with Oracle WebCenterDate: Thursday, June 28, 2012Time: 10:00 AM PDT/ 1:00 PM EDT Ancestry.com is the world’s largest online family history resource, providing an engaging customer experience to more than 1.7 million members. With a wealth of learning resources and a worldwide community of family history enthusiasts, Ancestry.com helps people discover their roots and tell their family stories. Key to Ancestry.com’s success has been the delivery of an online customer experience that converts site visitors into paying subscribers and keeps them coming back. Register now to learn how Ancestry.com delivers an exception customer experience using Oracle WebCenter Sites. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • SQL SERVER – Detecting guest User Permissions – guest User Access Status

    - by pinaldave
    Earlier I wrote the blog post SQL SERVER – Disable Guest Account – Serious Security Issue, and I got many comments asking questions related to the guest user. Here are the comments of Manoj: 1) How do we know if the uest user is enabled or disabled? 2) What is the default for guest user in SQL Server? Default settings for guest user When SQL Server is installed by default, the guest user is disabled for security reasons. If the guest user is not properly configured, it can create a major security issue. You can read more about this here. Identify guest user status There are multiple ways to identify guest user status: Using SQL Server Management Studio (SSMS) You can expand the database node >> Security >> Users. If you see the RED arrow pointing downward, it means that the guest user is disabled. Using sys.sysusers Here is a simple script. If you notice column dbaccess as 1, it means that the guest user is enabled and has access to the database. SELECT name, hasdbaccess FROM sys.sysusers WHERE name = 'guest' Using sys.database_principals and sys.server_permissions This script is valid in SQL Server 2005 and a later version. This is my default method recently. SELECT name, permission_name, state_desc FROM sys.database_principals dp INNER JOIN sys.server_permissions sp ON dp.principal_id = sp.grantee_principal_id WHERE name = 'guest' AND permission_name = 'CONNECT' Using sp_helprotect Just run the following stored procedure which will give you all the permissions associated with the user. sp_helprotect @username = 'guest' Disable Guest Account REVOKE CONNECT FROM guest Additionally, the guest account cannot be disabled in master and tempdb; it is always enabled. There is a special need for this. Let me ask a question back at you: In which scenario do you think this will be useful to keep the guest, and what will the additional configuration go along with the scenario? Note: Special mention to Imran Mohammed for being always there when users need help. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Security, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • Exchange accidentally forwards sent mails from one User to another User's Inbox

    - by Das Butterschnitzel
    Like the Topic says: Our Exchange Server accidentally forwards sent mails from one User to another User's Inbox. The sent mails are mostly to Outbound Adresses and they where successfully delivered but all those sent Mails are accidentally forwarded into our Info Mail account. There are no Outlook rules defined and the forward routing in exchange is not used, for such things. I really don´t know the cause of the problem and i don´t know where I have to look, because I´m new to exchange...

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  • A New Experience

    - by Calum
    So a couple of weeks ago, after a fraction over 12 years, I bade farewell to the Solaris Desktop team to join the team whose blog you're reading now: Oracle's Systems Experience Design team, known internally as sxDesign, which has a wider but still largely Solaris-focused usability remit.1 There's been a good deal of overlap and collaboration between the two teams over the years anyway, so it's not exactly a step into the unknown. The elders among you might remember a GNOME 1.4 usability study I presented at GUADEC in 2001, for example, which was primarily the handiwork of a previous incarnation of sxDesign… I pretty much just turned up at the end to steal the glory for the Desktop team. In your face, people I'm going to be working with now!2 1 A move I was first approached about making in about 2003, I think… who says I'm rubbish at making snap decisions? 2 I'm not really. They all left years ago.

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  • Why can't get past the user info screen when installing 10.10?

    - by Faceless
    I have a Dell Inspiron 1318 (07-08?) with an Intel Cored 2 Duo Processor and 3 GB of RAM. I can run Ubuntu 10.10 from the disk, but I've tried to install it three times with no success. As the files are installing, the program asks me to enter my user information. I'm fine through the time zone screen, and fine through the keyboard screen. But when it asks me to set my used name and password, the "next" button stays ghosted out no matter what I enter. Eventually, the installation gets to the point where it says it's waiting for me, but no matter what I do I can't get the "next" button to click. I'm a complete newbie, and I've been stuck at the same spot three times. If anyone has any idea what's going wrong, I'd love to hear about it.

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  • Why do some user agents have spam urls in them (and why are they always Opera/Presto User-Agents)?

    - by Erx_VB.NExT.Coder
    If you go to (say) the last 100 entries (visits) to the botsvsbrowsers.com website (exact link, feel free to take a look: http://www.botsvsbrowsers.com/recent/listings/index.html ), you'd notice that almost every User Agent that has the keywords "Opera" and "Presto" inside them, will almost certainly have a web link (URL/Web Address) inside it, and it won't just be a normal web address, but a HTML anchor tag/link to that address. Why is this so, I could not even find a single discussion about it on the internet, nowhere, I tried varying my search terms many times. If the user agent contains the words "Opera" and "Presto" it doesnt mean it will have this weblink, but it means there is about an 80% change that it will. A typical anchor tag/link inside a user agent will look like this: Mozilla/4.0 <a href="http://osis-uk.co.uk/disabled-equipment">disability equipment</a> (Windows NT 5.1; U; en) Presto/2.10.229 Version/11.60 If you check it out at the website, http://www.botsvsbrowsers.com/recent/listings/index.html you will notice that the back and forward arrows are in there unescaped format. This isn't just true for botsvsbrowsers, but several other user agent listing sites. I'm really confused and feel line I'm in a room full of 10,000 people and am the only one seeing this ghost :). If I'm doing statistical analysis, should I include or exclude this type of user agent from my listing (ie: are these just normal users who've set their user agents to attempt to drive some traffic to their sites as they browser the web), or is there something else going on? The fact that it is so consistent in terms of its format leads me to believe that it is an automated process (the setting or alteration of the user agent) so I cannot decide or understand the process by which this change is made (I know how to change a user agent), but unsure which program or facility is doing this, especially since it is exclusive to Opera (Presto) user agents that are beyond I think an 8 or 9 point something browser version. I've run some statistical tests, parsing entries from all over the place, writing custom programs, to get a better understanding of this. Keep in mind that I see normal URL's in user agents infrequently, they are just text such as +http://www.someSite.com appended to a user agent normally, especially if its a crawler or bot it provided its service URL, this is normal and isnt done with an embedded link (A HREF=) etc, so I'm not talking about "those".

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  • Warnings When Undo Isn't Possible

    - by ultan o'broin
    Enjoyed this post Never Use a Warning When you Mean Undo by Aza Raskin. It makes sense never to warn users if an undo option is possible. The examples given are from the web space. Here's the conclusion: Warnings cause us to lose our work, to mistrust our computers, and to blame ourselves. A simple but foolproof design methodology solves the problem: "Never use a warning when you mean undo." And when a user is deleting their work, you always mean undo. However, in enterprise apps you may find that an undo option isn't technically possible or desirable. Objects may be shared, part of a flow elsewhere, or undoing something committed to the database (a rollback I guess) may not be feasible if it becomes locked by another process. Plus, what constitutes user ownership of objects isn't always clear to users. The implications of delete (and other) actions need to be clearly communicated out in advance. Really, warnings are important in the enterprise space. Data has a very high value, and users can perform a wide variety of actions that may risk that data, not always within the application itself (at browser level, for example). That said, throwing warnings all over the place when an undo option is possible is annoying. Instead, treat warnings with respect. When there is no undo option possible, use warning messages to communicate potentially dangerous or irrecoverable actions or the downstream consequences of user actions on the process or task flow. Force the user to respond to a warning message by using a modal dialog with clearly labeled action buttons. Here's a couple of examples. A great article that got me thinking. Let's see more like that. Let's not forget there's more types of messages than just error messages. User assistance and user experience professionals need to understand when best to use confirmation, information, and warning types too!

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  • The Talent Behind Customer Experience

    - by Christina McKeon
    Earlier, I wrote about Powerful Data Lessons from the Presidential Election. A key component of the Obama team’s data analysis deserves its own discussion—the people. Recruiters are probably scrambling to find out who those Obama data crunchers are and lure them into corporations. For the Obama team, these data scientists became a secret ingredient that the competition didn’t have. This team of analysts knew how to hear the signal and ignore the noise, how to segment and target its base, and how to model scenarios and revise plans based on what the data told them. The talent was the difference. As you work to transform your organization to be more customer-centric, don’t forget that talent is a critical element. Journey mapping is a good start to understanding how your talent impacts your customer experiences. Part of journey mapping includes documenting the “on-stage” and “back-stage” systems and touchpoints. When mapping this part of your customers’ journey, include the roles and talent behind the employee actions—both customer facing and further upstream from that customer touchpoint. Know what each of these roles does, how well you are retaining people in these areas, and your plans to fill these open positions in the future. To use data scientists as an example, this job will be in high demand over the next 10 years. The workforce is shrinking, and higher education institutions may not be able to turn out trained data scientists as fast as you need them. You don’t want to be caught with a skills deficit, so consider how you can best plan for the future talent you will need. Have your existing employees make their career aspirations known to you now. You may find you already have employees willing to take on roles that drive better customer experiences. Then develop customer experience talent from within your organization through targeted learning programs. If you know that you will need to go outside the organization, build those candidate relationships now. Nurture the candidates you want to hire and partner with universities, colleges, and trade associations so you can increase the number of qualified candidates in your talent pool.

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  • The “Customer” Experience Revolution is Here

    - by Natalia Rachelson
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A guest post by Anthony Lye, SVP, Oracle Development The Experience Revolution is here, and we are going to explore and celebrate our new customer experience ventures and strategy in an extraordinary way. In true Oracle fashion, we are hosting an exceptional event, bringing together customer experience advocates, visionaries and practitioners to discover and define Oracle’s Customer Experience vision. The Experience Revolution is best described as today’s era of the empowered consumer. For those of us who work with customers on a daily basis, we know that the modern consumer demands fast, accurate, consistent information across all communication channels. And if they don’t like the services received can easily take to social channels to voice disapproval. For this reason, organizations today operate in an environment where traditional methods of differentiation are less effective and customer experience has become the primary driver of business value. Here’s some food for thought, according to the 2011 Customer Experience Impact (CEI) Report, a full 89 percent of consumers will switch brands for a better customer experience. In short, in today’s era of the empowered consumer, delivering excellent customer experiences is what will, and is, defining the next great brands. At The Experience Revolution, Oracle President Mark Hurd will detail the vision of where customer experience is going and how Oracle will help you get there. He will introduce for the first time Oracle Customer Experience, a cross stack suite of customer experience products that enable organizations to: Engage customers with a consistent, connected and personalized brand experience across all channels and devices Deliver exceptional cross-channel order fulfillment and customer service through web, call centers and social networks Connect and analyze data from all interactions to better personalize experiences and identify hidden opportunities The Experience Revolution will also include an interactive gallery of customer experience interactions, featuring videos, touch screens and near field communication technology that will guide each attendee through an individualized event experience. We hope you will join us for an incredible evening on June 25, from 6:00 – 9:00 p.m. at Gotham Hall in New York City. You can register for The Experience Revolution here. And if you haven’t already joined the conversation on Twitter, please do: #OracleCX, #ExperienceRevolution

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