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• Unknown filesystem error

  - by Ben

  My computer has (had) a dual boot of Ubuntu Precise and Windows 7. Recently, when I started the computer, grub gave me an error saying "Unknown filesystem", and sent me to grub rescue. I searched for solutions to this, and found this answer: Unknown filesystem error: grub rescue. I followed the instructions there, but they didn't really help: when I restarted the computer, it went straight to Windows without grub intervening at all (so it boots successfully, just not to the OS I want). This is the log from boot-repair. My Ubuntu partition is sda6. Naturally, I'm a little worried, since the log says "unknown filesystem type ''", which to me looks like the partition might be corrupt somehow. From the Ubuntu Live CD, I started gparted and looked at my partitions, and it also told me that my sda6 is an unknown filesystem. So my questions are basically: Can I restore Ubuntu to the way it was? If not, can I at least rescue the data I had on the partition somehow? Again, if I can't restore Ubuntu, how do I clean everything up so that I can reinstall it without too many complications? Another thing I should mention is that yesterday I had a similar problem where the computer told me there was a problem with the hard drive when it was starting, but it fixed itself by running fsck (that time it got past grub, and managed to start Ubuntu). Between that occasion and me having trouble booting the computer today, I have booted it successfully at least twice. Thanks for any help!

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• How to implement physical effect, perspective effect on Android

  - by asedra_le

  I'm researching about 2D game for Android to implement an Android Game Project. My project looks nearly like PaperToss. Instance of throwing a page, my game will throw a coin. Suppose that I have a coin put in three-dimensional that have coordinates at A(x,y,z). I throw that point ahead, after 1/100 second, that coin move from A(x,y,z) to A'(x',y',z'). By this way, I have two problems need to solve. Determine the formulas can be used to compute the coordinates of the coin at time t. This problem is under-researching. I have no idea to solve this problem. Mapping three-dimensional points to a two-dimensional and use those new coordinates (a two-dimensional coordinates) to draw our coin on screen. I have found two solutions for this problem: Orthographic projection & Perspective projection However, my old friend said that OpenGL supports to solve problems like my problems. Any body have experiences about my problems? Help me please :) Thank for reading my question.

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• How To: Modernize IBM AIX/Power To Oracle Solaris/SPARC

  - by Cinzia Mascanzoni

  Learn how to leverage the Modernizing IBM AIX/Power to Oracle Solaris/SPARC Program, to assist you in migrating IBM AIX/Power customers to the Oracle Solaris/SPARC platform.  Customers will find Oracle Solaris/SPARC solutions an ideal long-term platform, providing greatly significantly reduced capital and operational cost savings and greatly improved performance and productivity. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Register for the Oracle VM & Oracle Linux Partner Day – 25th July, Oracle TVP Reading

  - by Cinzia Mascanzoni

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} This event has been set up for our partners to come along and understand more about an untouched opportunity to deliver data centre consolidation solutions for customers who run their business on Oracle software. There is clear message from end customers that virtualizing their tier 1, mission critical applications is high on the CIO’s agenda. Register now.

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• Hill International Wins Oracle Eco-Enterprise Innovation Award

  - by Evelyn Neumayr

  In my last blog entry, I discussed Oracle’s Eco-Enterprise Innovation Award, part of the Oracle Excellence awards. Nominations for this year’s awards are due July 17. These awards are presented to organizations that use Oracle products to reduce their environmental footprint while improving their operational efficiency. One of last year’s winners was Hill International. Engineering News-Record magazine recently ranked Hill as the eighth-largest construction management firm in the United States. Hill International was able to streamline its forecasting and improve its visibility into its construction projects’ productivity and profitability using Oracle Primavera. They also implemented Oracle Hyperion Financial Management to standardize its financial reporting and forecasting processes and support its decision-making. With Oracle, Hill gained visibility into the true productivity of each project and cut its financial reporting cycle time from two weeks to one. The company also used the data generated to support new construction project proposals and determine the profitability of potential projects. Hill International realized significant cost savings and reduced its environmental impact on its US$400 million Comcast Center construction project in Philadelphia by centralizing its data storage, reducing paper usage, and maximizing project efficiency. It also leveraged the increased visibility offered by the Oracle solutions to make more environmentally-sound business decisions regarding on-site demolition, re-use of previous structures, green design of new facilities, procurement, and materials usage. See more about Hill International and the other Eco-Enterprise Innovation award winners here.  

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• What's the best way to generate an NPC's face using web technologies?

  - by Vael Victus

  I'm in the process of creating a web app. I have many randomly-generated non-player characters in a database. I can pull a lot of information about them - their height, weight, down to eye color, hair color, and hair style. For this, I am solely interested in generating a graphical representation of the face. Currently the information is displayed with text in the nicest way possible, but I believe it's worth generating these faces for a more... human experience. Problem is, I'm not artist. I wouldn't mind commissioning an artist for this system, but I wouldn't know where to start. Were it 2007, I'd naturally think to myself that using Flash would be the best choice. I'd love to see "breathing" simulated. However, since Flash is on its way out, I'm not sure of a solid solution. With a previous game, I simply used layered .pngs to represent various aspects of the player's body: their armor, the face, the skin color. However, these solutions weren't very dynamic and felt very amateur. I can't go deep into this project feeling like that's an inferior way to present these faces, and I'm certain there's a better way. Can anyone give some suggestion on how to pull this off well?

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• 12.04 grub unable to boot on /sde, upgrade-grub and boot-repair failed, please help

  - by VGR

  My problem is I've 4 disks in a raid array listed as sda, sdb... sdd and grub 2 refuses to boot on /sde (the 5th disk, standalone and containing a clean install of 12.04 64 bits). I tried all solutions but all fail. (live CD/USB with grub-setup, also tried repair-grub, and tried also in the "grub rescue" set prefix= etc). I also tried to deactivate the RAID array in the BIOS, but I'd rather not destroy it, and I didn't find a way to make the standalone disk as '/sda1' (this would satisfy grub). In the BIOS, the would-be /sda is the only bootable hard disk; it ends up as /sde and grubs complains. I've made repair-grub issue a pastebin. I always end up in grub-rescue and I'm stuck. I need Ubuntu to boot so that I can add the device array handler for my disks. I can't switch the disks and I can't disconnect the SATA RAID controller. I need: (a) a workaround so that grub starts on /sde; or (b) a way to change the order in which Ubuntu sees the disks, at boot time. I could then provide grub with a /sda1. Thanks a lot. up please thanks a lot it's not the same problem as booting ubuntu from raid. My RAID array serves only of data repository windows had no problem with this configuration

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• Which problem(s) do YOU want to see solved?

  - by buu700

  My team and I are meeting tonight to come up with a business plan and some community input would be amazing. I've been mulling over this issue for the past few months and bouncing ideas off of others, and now I'd finally like some input from the community. I have come up with a fair selection of ideas, but most of those amount to either fun projects which could potentially be profitable, or otherwise solid business models that have one or two major hurdles (usually related to resources or legality). For our team meeting tonight, my idea is to take inventory of our available skills, resources, and compelling problems which interest us. The last is where I would greatly appreciate some community input. Hell, even entire business ideas/plans would be appreciated. No matter how big or small your thoughts, any input would be appreciated. We're a team of computer scientists, so our business will be primarily based around software/technology/Web solutions. Among my relevant available resources (entire Internet aside), I have the following: A pretty reliable connection to an SEO company a large production company. A stash of fairly powerful server hardware. A fast network with static IPs. The backend for Hackswipe, which includes credit card payment processing and a Google Voice-based SMS gateway. This work in progress design for something completely unrelated but which is backed by some fairly decent infrastructure. Direct access to the experts in just about any relevant field (on-campus Carnegie Mellon professors). A sexual relationship with the baron of a small nation. For further down the line, some investor relationships. Not likely to be so relevant, but a decent social media presence (Stack Overflow reputation, modship in some major reddits, various tech forums). The source code for Eugene fucking McCabe. Pooled with the other team members, the list of projects we can build off of would be longer (including an Android app). So, what are your thoughts? Crossposted to reddit

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• Porting Ruby/NCruses Rogue-Like to .NET and FlatRedBall

  - by ashes999

  I created an awesome rogue-like game in Ruby. For the GUI, I used NCurses. Since I'm using FlatRedBall as my engine of choice for Silverlight game development, I want to port this game over. What is the best way to efficiently doing this, and what are the pitfalls I should expect? For example, Ruby is object-oriented, like C#, and I should be able to just convert (rewrite) classes one by one. However, I will run into issues like: NCurses API. I need to possibly create my own notions of a "Window", or else rewrite GUI code. It's one class, but it's BIG. Mix-Ins. These are essentially aspect-oriented development. There are a couple of solutions in .NET, like dynamic classes. What else? Also, I should mention that I want to create a C# application out of this. As much as possible, I'll dump reusable and helper code, algorithms, etc. into separate projects and generate reusable DLLs.

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• What is the best way to "carve" a terrain created from a heightmap?

  - by tigrou

  I have a 3d landscape created from a heightmap. I'd like to "carve" some holes in that terrain. That will allow me to create bridges, caverns and tunnels inside it. That operation will be done in the game editor so it doesn't need to be realtime. In the end, rendering is done using traditional polygons. What would be the best/easiest way to do that ? I already think about several solutions : Solution 1 1) Create voxels from the heightmap (very easy). In other words, fill a 3D array like this : voxels[32][32][32] from the heightmap values. 2) Carve holes in the voxels as i want (easy too). 3) Convert voxels to polygons using some iso-surface extraction technique (like marching cubes). 4) Reduce (decimate) polygons created in 3). This technique seems to be the most promising for giving good results (untested). However the problem with marching cubes is that they tends to produce lots of polygons thus reducing them is mandatory. Implementing 4) also seems not trivial, i have read several papers on the web and it seems pretty complex. I was also unable to find an example, code snippet or something to start writing an algorithm for triangle mesh decimation. Maybe there is a special decimation algorithm (simpler) for meshes created from marching cubes ? Solution 2 1) Create some triangle mesh from the heighmap (easy). 2) Apply severals 3D boolean operation (eg: subtraction with a sphere) to carve the mesh. 3) apply some procedure to reduce polygons (optional). Operation 2) seems to be very complex and to be honest i have no idea how to do that. Also applying many boolean operation seems to be slow and will maybe degrade the triangle mesh every time a boolean operation is applied.

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• SAP or Navision? Career Path

  - by codebased

  This could be tricky to ask; I may or may not ask this question here but I thought to give it a try. I've been in Software Industry since 2002 and now it has been a time that I'm at Senior level where I normally code, lead and define the architect; giving technical solutions to the management is one of my asset that I've earned during my services. Now it is the time to define the road map for the future, $$$. I am not in favor of Project Management roles. I've been thinking of going through the ERP and my current company does provide me an option to go for Navision/ Microsoft Dynamics. They are currently on 4.0 but they are planning to move for 2009 and also to build one of their own plug-in. Indeed the option is good because Microsoft is trying to accomplish the market for Dynamics products. However, they have less success in Australia. Now, Another option is with SAP where person can go with 200 K $ a year. Where as I'd doubt that if the same kind of growth, financial, is available for Microsoft geek. What is your opinion on Navision or SAP? If I try to completely move to SAP it could be bit challenging as market will consider me a fresher. However the return is quite good. Where in case of Microsoft, I think technology changes so fast that there is a less chance to grow in, within, the same experience; in other word, if any new framework comes in .net then market look for that person who knows this new framework and not .net But in case of SAP, where the base remain same and chances are to grab more money from the market. What would you do if you were me? In stackoverflow - Navision questions are 20+ where in SAP 200+///?? :-)

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• What is the best way to restrict access to adult content on Ubuntu?

  - by Stephen Myall

  I bought my kids a PC and installed 12.04 (Unity) on it. The bottom line is, I want my children to use the computer unsupervised while I have confidence they cannot access anything inappropriate. What I have looked at: I was looking at Scrubit a tool which allows me configure my wifi router to block content and this solution would also protect my other PC and mobile devices. This may be overkill as I just want the solution to work on one PC. I also did some Google searches and came across the application called Nanny (it seems to look the part). My experience of OSS is that the best solutions frequently never appear first on a Google search list and in this case I need to trust the methods therefore my question is very specific. I want to leverage your knowledge and experience to understand “What is the best way to restrict adult content on 12.04 LTS” as this is important to me. It maybe a combination of things so please don't answer this question "try this or that", then give me some PPA unless you can share your experience of how good it is and of course if there are any contraints. Thanks in advance

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• Spotlight: How Scandinavia's Largest Nuclear Power Plant Increased Productivity and Reduced Costs wi

  - by [email protected]

  Ringhals nuclear power plant, which is part of the Vattenfall Group, is located about 60 km south-west of the beautiful coastal city of Gothenburg in Sweden. A deep concern to reduce environmental impact coupled with an effort to increase plant safety and operational efficiency have led to a recent surge in investments and initiatives around plant modification and plant optimization at Ringhals. A multitude of challenges were faced by the users in various groups that were involved in these projects. First, it was very difficult for users to easily access complex and layered asset and engineering information, which was critical to increased productivity and completing projects on time. Moreover, the 20 or so different solutions that were being used to view various document formats, not only resulted in collaboration complexity but also escalated IT administration costs and woes. Finally, there was a considerable non-engineering community comprising non-CAD specialists that needed easy access to plant data in an effort to minimize engineering disruption. Oracle's AutoVue significantly simplified the ability to efficiently view and use digital asset information by providing a standardized visualization solution for the enterprise. The key benefits achieved by Ringhals include: Increased productivity of plant optimization and plant modification by 3% Saved around $ 500 K annually Cut IT maintenance costs by 50% by using a single solution Reduced engineering disruption by allowing non-CAD users easy access to digital plant data The complete case-study can be found here

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• How can I perform 2D side-scroller collision checks in a tile-based map?

  - by bill

  I am trying to create a game where you have a player that can move horizontally and jump. It's kind of like Mario but it isn't a side scroller. I'm using a 2D array to implement a tile map. My problem is that I don't understand how to check for collisions using this implementation. After spending about two weeks thinking about it, I've got two possible solutions, but both of them have some problems. Let's say that my map is defined by the following tiles: 0 = sky 1 = player 2 = ground The data for the map itself might look like: 00000 10002 22022 For solution 1, I'd move the player (the 1) a complete tile and update the map directly. This make the collision easy because you can check if the player is touching the ground simply by looking at the tile directly below the player: // x and y are the tile coordinates of the player. The tile origin is the upper-left. if (grid[x][y+1] == 2){ // The player is standing on top of a ground tile. } The problem with this approach is that the player moves in discrete tile steps, so the animation isn't smooth. For solution 2, I thought about moving the player via pixel coordinates and not updating the tile map. This will make the animation much smoother because I have a smaller movement unit per frame. However, this means I can't really accurately store the player in the tile map because sometimes he would logically be between two tiles. But the bigger problem here is that I think the only way to check for collision is to use Java's intersection method, which means the player would need to be at least a single pixel "into" the ground to register collision, and that won't look good. How can I solve this problem?

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• Replicate GAE Datastore On A Server LAN in Java

  - by Franz Noel

  There may be instances wherein one Company Client may not have internet connection on their vicinity. Either their Internet Service Provider currently experience a down time or there are some other problems involving the network, but not their LAN. GAE seems to be needing a connection at all times in the internet. I only need GAE Datastore. I'm thinking about a different application. Creating a Java Swing Client, for instance, and connecting to the Office Server via HRD of GAE Datastore. When I tried to check on the solutions for Java, it does not say anything about uploading all data and I do not need the App. I just need the GAE Datastore. In Java GAE, only indexes can be able to be manipulated. So, is there any tricks/ideas that you can use HRD with GAE Datastore on Java with an Internal Office Server combined? This way, it may provide service even during network down times. (Can somebody create me a tag of gae-datastore, please.)

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• Why is it that software is still easily pirated today?

  - by mohabitar

  I've always been curious about this. Now I wouldn't call myself a programmer yet, but I'm learning, so maybe the answer to this is obvious. It just seems a little hard to believe that with all of our technological advances and the billions of dollars spent on engineering the most unbelievable and mind-blowing software, we still have no other means of protecting against piracy then a "serial number/activation key". I'm sure a ton of money, maybe even billions, went into creating Windows 7 or Office and even Snow Leopard, yet I can get it for free in less than 20 minutes. Same for all of Adobe's products, which are probably the easiest. I guess my question is: can there exist a fool proof and hack proof method of protecting your software against piracy? If not realistically, how about theoretically possible? Or no matter what mechanisms these companies deploy, hackers can always find a way around it? EDIT: So apparently, the answer is no. There's pretty much no way. And so I'm sure these big companies have realized this as well. Should they adopt another sales model rather than charging a crapload for their software (I know its justified and they put a lot of hard work into their software, but its still a lot of money). Are there any alternative solutions that will benefit both the company and the user (i.e. if you purchase our product, we'll apply $X dollars to your account that will apply to future purchases from our company)?

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• SQL SERVER – Get Schema Name from Object ID using OBJECT_SCHEMA_NAME

  - by pinaldave

  Sometime a simple solution have even simpler solutions but we often do not practice it as we do not see value in it or find it useful. Well, today’s blog post is also about something which I have seen not practiced much in codes. We are so much comfortable with alternative usage that we do not feel like switching how we query the data. I was going over forums and I noticed that at one place user has used following code to get Schema Name from ObjectID. USE AdventureWorks2012 GO SELECT s.name AS SchemaName, t.name AS TableName, s.schema_id, t.OBJECT_ID FROM sys.Tables t INNER JOIN sys.schemas s ON s.schema_id = t.schema_id WHERE t.name = OBJECT_NAME(46623209) GO Before I continue let me say I do not see anything wrong with this script. It is just fine and one of the way to get SchemaName from Object ID. However, I have been using function OBJECT_SCHEMA_NAME to get the schema name. If I have to write the same code from the beginning I would have written the same code as following. SELECT OBJECT_SCHEMA_NAME(46623209) AS SchemaName, t.name AS TableName, t.schema_id, t.OBJECT_ID FROM sys.tables t WHERE t.name = OBJECT_NAME(46623209) GO Now, both of the above code give you exact same result. If you remove the WHERE condition it will give you information of all the tables of the database. Now the question is which one is better – honestly – it is not about one is better than other. Use the one which you prefer to use. I prefer to use second one as it requires less typing. Let me ask you the same question to you – which method to get schema name do yo use? and Why? Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL System Table, SQL Tips and Tricks, T SQL, Technology

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• Exadata X3 Sales/Pre-Sales/Support Resell Rights Enablement Day

  - by mseika

  Dear Partner, Avnet and Oracle would like to invite you to a FREE Exadata X3 Sales/Pre-Sales/Support Resell Rights Enablement Day which is taking place on Wednesday 16th January 2013 at the Oracle London City offices in Moorgate. We will give you the opportunity to get an in depth understanding of how hardware and software is engineered to work together to create the power and scalability of Exadata. The session will focus on Oracle Exadata fundamentals, features, components and capabilities. The event will be a day long and will give you the opportunity to put any questions to the presenters that will help you understand how to spot an Exadata opportunity and position Exadata in an opportunity.   Register Now Register now or call our Hotline on 01925 856999. When Wednesday 16th January 2013 Duration: 9.30am to 17.00pm Where Oracle Corporation UK Ltd. One South PlaceLondon EC2M 2RB. For directionsplease see thelocation map.   Cost No charge Contact Us Avnet Technology Solutions LimitedClarity House103 Dalton AvenueBirchwood ParkWarringtonWA3 6YBUKT: 01925 856900 F: 01925 856901 E: [email protected] Or find us online:Avnet websiteLinkedInTwitterFacebook

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• VMware Player- no Maverick GUI after install

  - by Jason

  I'm experimenting with using both VMware Player and Virtualbox to run an Ubuntu VM in Win7. I have the VB install of Maverick working fine, and with only a few quirks such as slow response in Firefox scrolling and the occasional freeze, it works fine. However, making backup copies of a VB machine for storage is a PIA, and so I would like to see how Player works in the same situation. I created a new VM with 2GB RAM & 30GB hard drive space. The install went smoothly, but everytime I start the VM, no GUI shows and I have no mouse control. It brings me to a screen saying Ubuntu Easy Install: VMware Player is installing VMware Tools.. please wait. At this point, I get a login prompt and then goes to a standard CLI interface. At this point, I have no mouse control at all. The CPU and memory gauge that I have as a Win7 screenlet shows no changes and minimal HDD activity. The VMWare site says to install the Tools by a tarball, going to VMInstall VMware Tools, but I can't do that with no mouse control. Any solutions?

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• Mapping XFCE4/xRDP sessions to users

  - by garrilla

  I have Ubuntu 13.10 with Xubuntu Desktop - XFCE4. I'm trying to use XDRP to allow MS Windows users to login to the machine with their own user. I've been a lot around the houses with this! I've find two half-way solutions, but can't get them to work as I'd like... 1) in /etc/xrdp/xrdp.ini I set the port to -1 [xrdp1] name=sesman-Xvnc lib=libvnc.so username=ask password=ask ip=127.0.0.1 port=-1 each time any user logs on they get a new session - they can never go back to their original session 2) in /etc/xrdp/xrdp.ini I set the port to 5912 (e.g) [xrdp1] name=sesman-Xvnc lib=libvnc.so username=ask password=ask ip=127.0.0.1 port=5912 each time any user logs on they always log on to the same session irrespective of their logon details ??) I found a mid-way solution, to create a lot of sessions by adding adding additional options in the xrdp.ini e.g. [xrdp8] name=Bob's Logon lib=libvnc.so username=ask password=ask ip=127.0.0.1 port=5913 [xrdp9] name=Jill's Logon lib=libvnc.so username=ask password=ask ip=127.0.0.1 port=5914 and so on, but he problem with this is that Jill can still log into Bob's remote session ??? Is it possible to to do what I'm trying to do? Maybe I have to use different tools?

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• Keyboard layout hung up

  - by Erlend

  I have a problem with the keyboard layout. I use Ubuntu 12.04. I configured the layout so that I could interchange between a Norwegian and Hebrew keyboard. The system language of my Ubuntu is Norwegian and both my user name and password are written in latin characters. I had been typing Hebrew for some while, then I left the computer for a break. When I came back, I had to unlock the account but then the keyboard layout was locked in a Hebrew keyboard layout and I could not switch back to Norwegian. I tried to reboot the machine and to turn it off and on but not matter what I did I could only type Hebrew letters. So it was impossible for me to login with my own account which had a password written with latin characters. Finally I gave up and installed Ubuntu from scratch. Now I would like to be able to change between Hebrew and Norwegian keyboard layouts but I don't dare to do it before I know what went wrong. Any solutions?

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• Need Help With Conflicting Customer Support Goals?

  - by Tom Floodeen

  It seems that every OPS review Customer Support Executives are being asked to improve the customer KPIs while also improving gross margin. This is a tough road for even experienced leaders. You need to reduce your agents research time while increasing their answer accuracy. You want to spend less time training them while growing the number of products and systems being used. You have to deal with increasing service volumes but at the same time you need to focus on creating appropriate service insight. After all, to be a great support center you not only have to be good at answering questions, you also need to be good at preventing them.   Five Key Benefits of knowledge Management in Customer Service will help you start down the path meeting these, and other, objectives. With Oracle Knowledge Products, fully integrated with Oracle’s CRM solutions, you can accomplish both increased  service demand while driving your costs down. And you can handle both while positively impacting the satisfaction and loyalty of your customers.  Take advantage of Oracle to not only provide you with a great integrated tool suite, but also with the vision to drive you down the path of success.

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• How do I restore the original color scheme, icons, and theme?

  - by katya sehgal

  I'd like the original colour scheme, icon style of 12.04. I somehow lost the Ambiance theme (possible error or upgrade error). I re-installed 'light-themes' from the terminal and got it back. But the panel on the top that shows the options of sound, battery and wi-fi has changed and I can-not get the original setting back. In the windows, the close, minimize tools have shifted to the right instead of the original left side. I had installed MyUnity and Ubuntu Tweak but deleted them. As such, I want the original setting back. Kindly help me with the commands. I have searched for solutions; there are multiple and I need to be sure if I should follow the same. Kindly bear before marking duplicate. Discoveries: The appearance is gray and boxy as outlined here. Not sure same problem. Similar 'gray and boxy' article here. Desktop forgets theme. I have also tried the unity --reset command. It never completes. I gave it 20 minutes.

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• bluetooth headset can connect, but not visible in pulse audio

  - by Kim Marivoet

  I have a plantronics bluetooth headset, and until yesterday I could use it without any problem. However, today it suddenly stopped working (maybe related to the last software update I did). I can still connect/disconnect my headset, but it doesn't show up in pulse audio anymore. I read through various posts that describes kind of the same problem, but none of the suggested solutions worked. I get following error in the syslog: Oct 13 16:49:57 desktop bluetoothd[1040]: Endpoint registered: sender=:1.34 path=/MediaEndpoint/HFPAG Oct 13 16:49:57 desktop bluetoothd[1040]: Endpoint registered: sender=:1.34 path=/MediaEndpoint/A2DPSource Oct 13 16:49:57 desktop bluetoothd[1040]: Endpoint registered: sender=:1.34 path=/MediaEndpoint/A2DPSink Oct 13 16:50:09 desktop kernel: [ 17.340943] input: 48:C1:AC:08:FE:8F as /devices/virtual/input/input14 Oct 13 16:50:09 desktop bluetoothd[1040]: /org/bluez/1040/hci0/dev_48_C1_AC_08_FE_8F/fd0: fd(36) ready Oct 13 16:50:09 desktop rtkit-daemon[1894]: Successfully made thread 2213 of process 1892 (n/a) owned by '1000' RT at priority 5. Oct 13 16:50:09 desktop rtkit-daemon[1894]: Supervising 5 threads of 1 processes of 1 users. Oct 13 16:50:10 desktop bluetoothd[1040]: Badly formated or unrecognized command: AT+XEVENT=USER-AGENT,COM.PLANTRONICS,PLT_VOYAGERPRO,0109,27.90,FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF Oct 13 16:50:10 desktop bluetoothd[1040]: Audio connection got disconnected Any help would be much appreciated. I'm using Ubuntu 12.04. Thanks, Kim

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• Beyond S&OP: Integrated Business Planning

  - by Paul Homchick

  In most corporations, planning is done at the department level — leaving disconnects and gaps across different departments. Finance sets revenue and profit goals with minimum validation from Manufacturing that the company has the resources, material, capacity, or demand to reach these goals. On the operations side, Manufacturing is developing plans to balance demand and supply but seldom knows if the resulting "plan" will meet the budgets on which the company's revenue and profit goals are based. The Sales department agrees to quotas that meet Finance's revenue goals without a complete understanding of what manufacturing can deliver. Integrated Business Planning (IBP) bridges these gaps in corporate planning systems. Integrated Business Planning integrates the financial planning provided by EPM systems with operations planning provided by Sales and Operations Planning solutions. This means that revenue goals and budgets are validated against a bottom-up operating plan, and that the operating plan is reconciled against financial goals. When detailed changes are made to the operations plan, planners can immediately see the big picture impact of the changes. IBP also addresses one the CFO's big concerns—the reliability of the revenue forecast. Operating plans are updated daily or weekly from a precise forecast based on current market conditions. These updated plans are then made available so that financial analysts are working with data that best represents what is going to happen - not what they projected would happen based on last quarter's data. For a discussion in more depth, see my article: Improve Reliability of Financial Forecasts with Integrated Business Planning in Supply & Demand Chain-Executive Magazine.

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