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• DirtyPageReminder

  Use a DirtyPageReminder to alert users for unsaved changes when they navigate away from the current pages or close the browsers.

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• Is DataRow thread safe? How to update a single datarow in a datatable using multiple threads? - .net

  - by NLV

  Hello all I want to update a single datarow in a datatable using multiple threads. Is this actually possible? I've written the following code implementing a simple multi-threading to update a single datarow. I get different results each time. Why is it so? public partial class Form1 : Form { private static DataTable dtMain; private static string threadMsg = string.Empty; public Form1() { InitializeComponent(); } private void Form1_Load(object sender, EventArgs e) { Thread[] thArr = new Thread[5]; dtMain = new DataTable(); dtMain.Columns.Add("SNo"); DataRow dRow; dRow = dtMain.NewRow(); dRow["SNo"] = 5; dtMain.Rows.Add(dRow); dtMain.AcceptChanges(); ThreadStart ts = new ThreadStart(delegate { dtUpdate(); }); thArr[0] = new Thread(ts); thArr[1] = new Thread(ts); thArr[2] = new Thread(ts); thArr[3] = new Thread(ts); thArr[4] = new Thread(ts); thArr[0].Start(); thArr[1].Start(); thArr[2].Start(); thArr[3].Start(); thArr[4].Start(); while (!WaitTillAllThreadsStopped(thArr)) { Thread.Sleep(500); } foreach (Thread thread in thArr) { if (thread != null && thread.IsAlive) { thread.Abort(); } } dgvMain.DataSource = dtMain; } private void dtUpdate() { for (int i = 0; i < 1000; i++) { try { dtMain.Rows[0][0] = Convert.ToInt32(dtMain.Rows[0][0]) + 1; dtMain.AcceptChanges(); } catch { continue; } } } private bool WaitTillAllThreadsStopped(Thread[] threads) { foreach (Thread thread in threads) { if (thread != null && thread.ThreadState == ThreadState.Running) { return false; } } return true; } } Any thoughts on this? Thank you NLV

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• rr.com appended to URL and I don't know why

  - by Steph

  I've been having some pretty bad and intermittent internet connectivity issues. I keep getting timeouts on my browsers, or what appears to be timeouts on my browsers. In Chrome it's generally error 21. FF it times out. And so on. While this is happening, I can go into the command line and ping or traceroute the same domain and it works fine. I use my cellphone on the same network and it's fine connecting to the same domain. And when it fails, it's all domains that are down in all browsers, chrome, FF, etc. I also noticed that when I try to connect to 192.168.1.1 it says in chrome did you mean www.192.168.1.1rr.com but when I enter https://192.168.1.1 it's fine. It only seems to do this in Chrome. This is making me think I have a virus. I did some researching about something called road runner, but I can't find any related traces. I also ran a full virus scan using nod32 (eset) and nothing. Any suggestion or help would be greatly appreciated. The intermittent loss of total internet access is really annoying and I'm worried about why it's trying to append the rr.com domain in Chrome. I suspect I'm dealing with two different issues, but you never know. Also for the DNS I'm using Google's DNS servers, the famous 8.8.8.8 and 8.8.8.4

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• Lose internet connection, yet online games continue

  - by Mike

  For the past week or so, my internet connection has been anything but stable. Restarting my modem/router always fixes the problems, but since it has occurred so often, I'm noticing confusing patterns which I was hoping someone could help answer. My internet connection kicks out about 4-5 times a day. The sure-fire way to fix it is to restart my all-in-one modem/router. Sometimes I can diagnose the problem on my laptop which resets my wireless network adapter and fixes the problem, but not always. If that doesn't fix the problem, it usually reports that the connection between the modem and internet is the problem which requires a restart of the router. The odd thing which baffles me is that my connection is supposedly lost such that no browsers can connect to sites, yet things like online games still continue to play without issue. How is this possible? I thought maybe the game was running locally on my PC but that couldn't be the answer because I was still getting messages from other players. So my real question is: How can my internet browsers (firefox, chrome, even IE) lose connection to the internet, but other applications like online games not? Am I actually losing connection or am I mistaken? Edit: I'd also like to add that netflix on my PS3 which is directly connected to the same access point will also lose connection. So internet browsers and netflix lose their internet connection while online games continue without an issue.

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• What could cause a WMV to not play to completion in a browser?

  - by Ty W

  A realtor has had videos created for a community she is selling homes for, the people who made the videos gave them to us in WMV format. I can play these videos without any problem in Windows Media Player, VLC, and Quicktime (via Flip4Mac). I can play the videos from their location at videohomeguide.com in my browser without any trouble. However when I upload the files to our server the video stops at about the 1 minute mark in Safari and FireFox on Mac OS X Snow Leopard. I'm not sure if Windows browsers have the same issue because they are loaded using Windows Media Player. http://carolepaul.com/images/uploads/cottageslsjamestown.wmv <- our server, will fail at 1:09ish. http://www.videohomeguide.com/media/cottageslsjamestown.wmv <- should play to completion (3:27ish) The files generate the same MD5 hash on my desktop and on our server. I used WGET to transfer the files, always downloading from videohomeguide.com. Since the files are identical and are playable using VLC/WMP/Quicktime, and playable in the browsers from videohomeguide.com it seems to me that it is some sort of server config... maybe incorrect headers sent to the browsers? Here are the headers sent and received by FireFox on OS X: http://carolepaul.com/images/uploads/cottageslsjamestown.wmv GET /images/uploads/cottageslsjamestown.wmv HTTP/1.1 Host: carolepaul.com User-Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.2.2) Gecko/20100316 Firefox/3.6.2 Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8 Accept-Language: en-us,en;q=0.5 Accept-Encoding: gzip,deflate Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.7 Keep-Alive: 115 Connection: keep-alive HTTP/1.1 200 OK Date: Mon, 29 Mar 2010 20:43:20 GMT Server: Apache/1.3.41 (Unix) PHP/5.2.6 FrontPage/5.0.2.2635 mod_psoft_traffic/0.2 mod_ssl/2.8.31 OpenSSL/0.9.8b Last-Modified: Wed, 02 Dec 2009 18:08:46 GMT Etag: "1e7919c-198eadc-4b16ad2e" Accept-Ranges: bytes Content-Length: 26798812 Keep-Alive: timeout=10, max=200 Connection: Keep-Alive Content-Type: video/x-ms-wmv

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• Cannot Resolve Host Or Access Website Through Router

  - by Boris_yo

  This is weird. I am on Windows XP with Edimax BR 6204Wg. I have 3 devices - 2 laptops and 1 smartphone. 1st laptop and smartphone are connected through WiFi to router and 2nd laptop is connected through LAN to router. Before firmware upgrade i did not try to access website but after firmware upgrade to latest version: http://www.edimax.eu/en/support_detail.php?pd_id=11&pl1_id=3#02 i had problems resolving host, pinging, tracerting and accessing website. Sometimes ping and tracert work but i cannot access website and sometimes i can access website but ping and tracert do not work. Weird? I downgraded to previous version and no changes. If i can no longer access that website through Internet Explorer, i can access it in Firefox. I tried deleting cookies, clearing cache and that seem not make difference. Switching LAN port did not make difference. When i disconnect router and connect laptop through LAN to internet modem, everything is normal. I tried resetting router, resetting to factory default settings and all did not help. At the moment i can access website on laptop connected through LAN from Firefox and Internet Explorer, but on my smartphone i can access website only with Opera but not with built-in browser and Skyfire. UPDATE: I just could only access with Internet Explorer but not with other browsers on my PC. Minutes later i could access with all browsers. But on smartphone i could only access with Opera and not with other browsers. I am confused. I also determined that sometimes i can access and sometimes can't. What is also weird is that when ping and tracert cannot resolve host, i still am able to access website.

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• DNS Round-robin, Load Balancing, Load sharing, and failover in 2012

  - by user1089770

  I have been reading many posts on serverfault as well as on other sites regarding all these. What I understand is, Multiple A records(round-robin dns) can be used for both : Load sharing (round-robin, but NOT load-balancing). Many people say that “Load Balancing” but I think there will be no load-balancing because “Balance” means (literally) “compare two(or more) and adjust” (and that is what Real s/w or h/w Load balancers do) but Browsers never do this, instead they randomly select and IP and connect to it. It doesn't have any knowledge about the current load of that server (probably, the IP it picked had the highest load!). Automatic failover (latest browsers only). Yes, I think DNS can be used as a simple failover system (at least in 2012, I dont know when it actually "came in effect"). please refer to : http://webmasters.stackexchange.com/questions/10927/using-multiple-a-records-for-my-domain-do-web-browsers-ever-try-more-than-one and Browser-based DNS failover using multiple A records and http://www.nber.org/sys-admin/dns-failover.html I would like to make sure my assumptions/findings are right. So let me know please.....

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• SQL SERVER – Fundamentals of Columnstore Index

  - by pinaldave

  There are two kind of storage in database. Row Store and Column Store. Row store does exactly as the name suggests – stores rows of data on a page – and column store stores all the data in a column on the same page. These columns are much easier to search – instead of a query searching all the data in an entire row whether the data is relevant or not, column store queries need only to search much lesser number of the columns. This means major increases in search speed and hard drive use. Additionally, the column store indexes are heavily compressed, which translates to even greater memory and faster searches. I am sure this looks very exciting and it does not mean that you convert every single index from row store to column store index. One has to understand the proper places where to use row store or column store indexes. Let us understand in this article what is the difference in Columnstore type of index. Column store indexes are run by Microsoft’s VertiPaq technology. However, all you really need to know is that this method of storing data is columns on a single page is much faster and more efficient. Creating a column store index is very easy, and you don’t have to learn new syntax to create them. You just need to specify the keyword “COLUMNSTORE” and enter the data as you normally would. Keep in mind that once you add a column store to a table, though, you cannot delete, insert or update the data – it is READ ONLY. However, since column store will be mainly used for data warehousing, this should not be a big problem. You can always use partitioning to avoid rebuilding the index. A columnstore index stores each column in a separate set of disk pages, rather than storing multiple rows per page as data traditionally has been stored. The difference between column store and row store approaches is illustrated below: In case of the row store indexes multiple pages will contain multiple rows of the columns spanning across multiple pages. In case of column store indexes multiple pages will contain multiple single columns. This will lead only the columns needed to solve a query will be fetched from disk. Additionally there is good chance that there will be redundant data in a single column which will further help to compress the data, this will have positive effect on buffer hit rate as most of the data will be in memory and due to same it will not need to be retrieved. Let us see small example of how columnstore index improves the performance of the query on a large table. As a first step let us create databaseset which is large enough to show performance impact of columnstore index. The time taken to create sample database may vary on different computer based on the resources. USE AdventureWorks GO -- Create New Table CREATE TABLE [dbo].[MySalesOrderDetail]( [SalesOrderID] [int] NOT NULL, [SalesOrderDetailID] [int] NOT NULL, [CarrierTrackingNumber] [nvarchar](25) NULL, [OrderQty] [smallint] NOT NULL, [ProductID] [int] NOT NULL, [SpecialOfferID] [int] NOT NULL, [UnitPrice] [money] NOT NULL, [UnitPriceDiscount] [money] NOT NULL, [LineTotal] [numeric](38, 6) NOT NULL, [rowguid] [uniqueidentifier] NOT NULL, [ModifiedDate] [datetime] NOT NULL ) ON [PRIMARY] GO -- Create clustered index CREATE CLUSTERED INDEX [CL_MySalesOrderDetail] ON [dbo].[MySalesOrderDetail] ( [SalesOrderDetailID]) GO -- Create Sample Data Table -- WARNING: This Query may run upto 2-10 minutes based on your systems resources INSERT INTO [dbo].[MySalesOrderDetail] SELECT S1.* FROM Sales.SalesOrderDetail S1 GO 100 Now let us do quick performance test. I have kept STATISTICS IO ON for measuring how much IO following queries take. In my test first I will run query which will use regular index. We will note the IO usage of the query. After that we will create columnstore index and will measure the IO of the same. -- Performance Test -- Comparing Regular Index with ColumnStore Index USE AdventureWorks GO SET STATISTICS IO ON GO -- Select Table with regular Index SELECT ProductID, SUM(UnitPrice) SumUnitPrice, AVG(UnitPrice) AvgUnitPrice, SUM(OrderQty) SumOrderQty, AVG(OrderQty) AvgOrderQty FROM [dbo].[MySalesOrderDetail] GROUP BY ProductID ORDER BY ProductID GO -- Table 'MySalesOrderDetail'. Scan count 1, logical reads 342261, physical reads 0, read-ahead reads 0. -- Create ColumnStore Index CREATE NONCLUSTERED COLUMNSTORE INDEX [IX_MySalesOrderDetail_ColumnStore] ON [MySalesOrderDetail] (UnitPrice, OrderQty, ProductID) GO -- Select Table with Columnstore Index SELECT ProductID, SUM(UnitPrice) SumUnitPrice, AVG(UnitPrice) AvgUnitPrice, SUM(OrderQty) SumOrderQty, AVG(OrderQty) AvgOrderQty FROM [dbo].[MySalesOrderDetail] GROUP BY ProductID ORDER BY ProductID GO It is very clear from the results that query is performance extremely fast after creating ColumnStore Index. The amount of the pages it has to read to run query is drastically reduced as the column which are needed in the query are stored in the same page and query does not have to go through every single page to read those columns. If we enable execution plan and compare we can see that column store index performance way better than regular index in this case. Let us clean up the database. -- Cleanup DROP INDEX [IX_MySalesOrderDetail_ColumnStore] ON [dbo].[MySalesOrderDetail] GO TRUNCATE TABLE dbo.MySalesOrderDetail GO DROP TABLE dbo.MySalesOrderDetail GO In future posts we will see cases where Columnstore index is not appropriate solution as well few other tricks and tips of the columnstore index. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Pinal Dave, PostADay, SQL, SQL Authority, SQL Index, SQL Optimization, SQL Performance, SQL Query, SQL Scripts, SQL Server, SQL Tips and Tricks, T SQL, Technology

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• Best Practices For Database Consolidation On Exadata - New Whitepapers

  - by Javier Puerta

   Best Practices For Database Consolidation On Exadata Database Machine (Nov. 2011) Consolidation can minimize idle resources, maximize efficiency, and lower costs when you host multiple schemas, applications or databases on a target system. Consolidation is a core enabler for deploying Oracle database on public and private clouds.This paper provides the Exadata Database Machine (Exadata) consolidation best practices to setup and manage systems and applications for maximum stability and availability:Download here Oracle Exadata Database Machine Consolidation: Segregating Databases and Roles (Sep. 2011) This paper is focused on the aspects of segregating databases from each other in a platform consolidation environment on an Oracle Exadata Database Machine. Platform consolidation is the consolidation of multiple databases on to a single Oracle Exadata Database Machine. When multiple databases are consolidated on a single Database Machine, it may be necessary to isolate certain database components or functions in order to meet business requirements and provide best practices for a secure consolidation. In this paper we outline the use of Oracle Exadata database-scoped security to securely separate database management and provide a detailed case study that illustrates the best practices. Download here

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• Creating Hosting Accounts in WHM on a Single IP

  - by Daniel Hanly

  I've just purchased a VPS with the hope of transferring multiple shared hosting accounts onto it. The problem is that I've only got 2 IP addresses with my VPS. I can create an account and assign it an IP address, but once I've done this once, I can't do it again. (1 IP address is my main root WHM IP, the other is my new hosting account IP). Can I create multiple hosting accounts and use the same IP? How would I manage multiple hosting accounts in this way? The domain for this hosting account has been purchased by the client, and they hold it (can't transfer for 60 days), so I need to adjust the DNS settings to redirect to my newly created hosting area - how can I do this without a dedicated IP address?

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• Improve your Application Performance with .NET Framework 4.0

  Nice Article on CodeGuru. This processors we use today are quite different from those of just a few years ago, as most processors today provide multiple cores and/or multiple threads. With multiple cores and/or threads we need to change how we tackle problems in code. Yes we can still continue to write code to perform an action in a top down fashion to complete a task. This apprach will continue to work; however, you are not taking advantage of the extra processing power available. The best way to take advantage of the extra cores prior to .NET Framework 4.0 was to create threads and/or utilize the ThreadPool. For many developers utilizing Threads or the ThreadPool can be a little daunting. The .NET 4.0 Framework drastically simplified the process of utilizing the extra processing power through the Task Parallel Library (TPL). This article talks following topics “Data Parallelism”, “Parallel LINQ (PLINQ)” and “Task Parallelism”. span.fullpost {display:none;}

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• Improve your Application Performance with .NET Framework 4.0

  Nice Article on CodeGuru. This processors we use today are quite different from those of just a few years ago, as most processors today provide multiple cores and/or multiple threads. With multiple cores and/or threads we need to change how we tackle problems in code. Yes we can still continue to write code to perform an action in a top down fashion to complete a task. This apprach will continue to work; however, you are not taking advantage of the extra processing power available. The best way to take advantage of the extra cores prior to .NET Framework 4.0 was to create threads and/or utilize the ThreadPool. For many developers utilizing Threads or the ThreadPool can be a little daunting. The .NET 4.0 Framework drastically simplified the process of utilizing the extra processing power through the Task Parallel Library (TPL). This article talks following topics “Data Parallelism”, “Parallel LINQ (PLINQ)” and “Task Parallelism”. span.fullpost {display:none;}

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• How to Use Windows 8's Storage Spaces to Mirror & Combine Drives

  - by Chris Hoffman

  “Storage Spaces” is a new feature in Windows 8 that can combine multiple hard drives into a single virtual drive. It can mirror data across multiple drives for redundancy or combine multiple physical drives into a single pool of storage. You can even create pools of storage larger than the amount of physical storage space you have available. When the physical storage fills up, you can plug in another drive and take advantage of it with no additional configuration required. Storage Spaces is similar to RAID or LVM on Linux. The HTG Guide to Hiding Your Data in a TrueCrypt Hidden Volume Make Your Own Windows 8 Start Button with Zero Memory Usage Reader Request: How To Repair Blurry Photos

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• Caveat utilitor - Can I run two versions of Microsoft Project side-by-side?

  - by Martin Hinshelwood

  A number of out customers have asked if there are any problems in installing and running multiple versions of Microsoft Project on a single client. Although this is a case of Caveat utilitor (Let the user beware), as long as the user understands and accepts the issues that can occur then they can do this. Although Microsoft provide the ability to leave old versions of Office products (except Outlook) on your client when you are installing a new version of the product they certainly do not endorse doing so. Figure: For Project you can choose to keep the old stuff   That being the case I would have preferred that they put a “(NOT RECOMMENDED)” after the options to impart that knowledge to the rest of us, but they did not. The default and recommended behaviour is for the newer version installer to remove the older versions. Of course this does not apply in the revers. There are no forward compatibility packs for Office. There are a number of negative behaviours (or bugs) that can occur in this configuration: There is only one MS Project In Windows a file extension can only be associated with a single program.  In this case, MPP files can be associated with only one version of winproj.exe.  The executables are in different folders so if a user double-clicks a Project file on the desktop, file explorer, or Outlook email, Windows will launch the winproj.exe associated with MPP and then load the MPP file.  There are problems associated with this situation and in some cases workarounds. The user double-clicks on a Project 2010 file, Project 2007 launches but is unable to open the file because it is a newer version.  The workaround is for the user to launch Project 2010 from the Start menu then open the file.  If the file is attached to an email they will need to first drag the file to the desktop. All your linked MS Project files need to be of the same version There are a number of problems that occur when people use on Microsoft’s Object Linking and Embedding (OLE) technology.  The three common uses of OLE are: for inserted projects where a Master project contains sub-projects and each sub-project resides in its own MPP file shared resource pools where multiple MPP files share a common resource pool kept in a single MPP file cross-project links where a task or milestone in one MPP file has a  predecessor/successor relationship with a task or milestone in a different MPP file What I’ve seen happen before is that if you are running in a version of Project that is not associated with the MPP extension and then try and activate an OLE link then Project tries to launch the other version of Project.  Things start getting very confused since different MPP files are being controlled by different versions of Project running at the same time.  I haven’t tried this in awhile so I can’t give you exact symptoms but I suspect that if Project 2010 is involved the symptoms will be different then in a Project 2003/2007 scenario.  I’ve noticed that Project 2010 gives different error messages for the exact same problem when it occurs in Project 2003 or 2007.  -Anonymous The recommendation would be either not to use this feature if you have to have multiple versions of Project installed or to use only a single version of Project. You may get unexpected negative behaviours if you are using shared resource pools or resource pools even when you are not running multiple versions as I have found that they can get broken very easily. If you need these thing then it is probably best to use Project Server as it was created to solve many of these specific issues. Note: I would not even allow multiple people to access a network copy of a Project file because of the way Windows locks files in write mode. This can cause write-locks that get so bad a server restart is required I’ve seen user’s files get write-locked to the point where the only resolution is to reboot the server. Changing the default version to run for an extension So what if you want to change the default association from Project 2007 to Project 2010?   Figure: “Control Panel | Folder Options | Change the file associated with a file extension” Windows normally only lists the last version installed for a particular extension. You can select a specific version by selecting the program you want to change and clicking “Change program… | Browse…” and then selecting the .exe you want to use on the file system. Figure: You will need to select the exact version of “winproj.exe” that you want to run Conclusion Although it is possible to run multiple versions of Project on one system in the main it does not really make sense.

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• How can I tweak this split-tar-gz-archive script?

  - by Sai

  I came across this shell script that can be used to split an entire directory across multiple compressed files. I am interested in making a minor tweak to this script. Lets say I have n GB of files in a directory. I do not want the contents of a particular folder to be split across multiple tar files but inside the same file. I want the n MB folder to be fit within a single compressed file and the remaining (n GB -n MB) split across multiple files. I am not sure whether it is possible with this script. I was looking forward to some suggestions. Though the script has been well documented, it is quite complex to understand for me

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• Is true multithreading really necessary?

  - by Jonathan Graef

  So yeah, I'm creating a programming language. And the language allows multiple threads. But, all threads are synchronized with a global interpreter lock, which means only one thread is allowed to execute at a time. The only way to get the threads to switch off is to explicitly tell the current thread to wait, which allows another thread to execute. Parallel processing is of course possible by spawning multiple processes, but the variables and objects in one process cannot be accessed from another. However the language does have a fairly efficient IPC interface for communicating between processes. My question is: Would there ever be a reason to have multiple, unsynchronized threads within a single process (thus circumventing the GIL)? Why not just put thread.wait() statements in key positions in the program logic (presuming thread.wait() isn't a CPU hog, of course)? I understand that certain other languages that use a GIL have processor scheduling issues (cough Python), but they have all been resolved.

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• Good architecture for user information on separate databases?

  - by James P. Wright

  I need to write an API to connect to an existing SQL database. The API will be written in ASP.Net MVC3. The slight problem is that with existing users of the system, they may have a username on multiple databases. Each company using the product gets a brand new instance of the database, but over the years (the system has been running for 10 years) there are quite a few users (hundreds) who have multiple usernames across multiple "companies" (things got fragmented obviously and sometimes a single Company has 5 "projects" that each have their own database). Long story short, I need to be able to have a single unified user login that will allow existing users to access their information across all their projects. The only thing I can think is storing a bunch of connection strings, but that feels like a really bad idea. I'll have a new Database that will hold the "unified user" information...can anyone suggest a solid system architecture that can handle a setup like this?

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• Mark Hurd on the Customer Revolution: Oracle's Top 10 Insights

  - by Richard Lefebvre

  Reprint of an article from Forbes Businesses that fail to focus on customer experience will hear a giant sucking sound from their vanishing profitability. Because in today’s dynamic global marketplace, consumers now hold the power in the buyer-seller equation, and sellers need to revamp their strategy for this new world order. The ability to relentlessly deliver connected, personalized and rewarding customer experiences is rapidly becoming one of the primary sources of competitive advantage in today’s dynamic global marketplace. And the inability or unwillingness to realize that the customer is a company’s most important asset will lead, inevitably, to decline and failure. Welcome to the lifecycle of customer experience, in which consumers explore, engage, shop, buy, ask, compare, complain, socialize, exchange, and more across multiple channels with the unconditional expectation that each of those interactions will be completed in an efficient and personalized manner however, wherever, and whenever the customer wants. While many niche companies are offering point solutions within that sprawling and complex spectrum of needs and requirements, businesses looking to deliver superb customer experiences are still left having to do multiple product evaluations, multiple contract negotiations, multiple test projects, multiple deployments, and–perhaps most annoying of all–multiple and never-ending integration projects to string together all those niche products from all those niche vendors. With its new suite of customer-experience solutions, Oracle believes it can help companies unravel these challenges and move at the speed of their customers, anticipating their needs and desires and creating enduring and profitable relationships. Those solutions span the full range of marketing, selling, commerce, service, listening/insights, and social and collaboration tools for employees. When Oracle launched its suite of Customer Experience solutions at a recent event in New York City, president Mark Hurd analyzed the customer experience revolution taking place and presented Oracle’s strategy for empowering companies to capitalize on this important market shift. From Hurd’s presentation and related materials, I’ve extracted a list of Hurd’s Top 10 Insights into the Customer Revolution. 1. Please Don’t Feed the Competitor’s Pipeline!After enduring a poor experience, 89% of consumers say they would immediately take their business to your competitor. (Except where noted, the source for these findings is the 2011 Customer Experience Impact (CEI) Report including a survey commissioned by RightNow (acquired by Oracle in March 2012) and conducted by Harris Interactive.) 2. The Addressable Market Is Massive. Only 1% of consumers say their expectations were always met by their actual experiences. 3. They’re Willing to Pay More! In return for a great experience, 86% of consumers say they’ll pay up to 25% more. 4. The Social Media Microphone Is Always Live. After suffering through a poor experience, more than 25% of consumers said they posted a negative comment on Twitter or Facebook or other social media sites. Conversely, of those consumers who got a response after complaining, 22% posted positive comments about the company. 5.  The New Deal Is Never Done: Embrace the Entire Customer Lifecycle. An appropriately active and engaged relationship, says Hurd, extends across every step of the entire processs: need, research, select, purchase, receive, use, maintain, and recommend. 6. The 360-Degree Commitment. Customers want to do business with companies that actively and openly demonstrate the desire to establish strong and seamless connections across employees, the company, and the customer, says research firm Temkin Group in its report called “The CX Competencies.” 7. Understand the Emotional Drivers Behind Brand Love. What makes consumers fall in love with a brand? Among the top factors are friendly employees and customer reps (73%), easy access to information and support (55%), and personalized experiences, such as when companies know precisely what products or services customers have purchased in the past and what issues those customers have raised (36%). 8.  The Importance of Immediate Action. You’ve got one week to respond–and then the opportunity’s lost. If your company needs more than a week to answer a prospect’s question or request, most of those prospects will terminate the relationship. 9.  Want More Revenue, Less Churn, and More Referrals? Then improve the overall customer experience: Forrester’s research says that approach put an extra $900 million in the pockets of wireless service providers, $800 million for hotels, and $400 million for airlines. 10. The Formula for CX Success.  Hurd says it includes three elegantly interlaced factors: Connected Engagement, to personalize the experience; Actionable Insight, to maximize the engagement; and Optimized Execution, to deliver on the promise of value. RECOMMENDED READING: The Top 10 Strategic CIO Issues For 2013 Wal-Mart, Amazon, eBay: Who’s the Speed King of Retail? Career Suicide and the CIO: 4 Deadly New Threats Memo to Marc Benioff: Social Is a Tool, Not an App

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• Webcor Builders Coordinates Construction Schedules and Mitigates Potential Delays More Efficiently with Integrated Project Management

  - by Sylvie MacKenzie, PMP

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} With more than 40 years of commercial construction experience, Webcor Builders is a leading builder of distinguished, high-profile projects, including high-rise condominiums and hotels, laboratories, healthcare centers, and public works projects. Webcor is also known for its award-winning concrete, interior construction, historic restoration, and seismic renovation work. The company has completed more than 50 million square feet of projects to date. Considering the variety and complexity of the construction projects Webcor undertakes, an integrated project management solution is critical to ensuring optimal efficiency and completing client projects on time and on budget. The company previously used a number of scheduling systems for its various building projects. These packages provided different levels of schedule detail and required schedulers, engineers, and other employees to learn multiple systems. From an IT cost and complexity perspective, the company had to manage multiple scheduling systems and pay for multiple sets of licenses. The company looked to standardize on an enterprise project management system, and selected Oracle’s Primavera P6 Enterprise Project Portfolio Management. Webcor uses the solution’s advanced capabilities to schedule complex projects, analyze delays, model and propose multiple scenarios to demonstrate and mitigate delays and cost overruns, and process that information efficiently to deliver the scheduling precision that public and private projects require. In fact, the solution was instrumental in helping the company’s expansion into public sector projects during the recent economic downturn, and with Primavera P6 in place, it can deliver the precise schedule reporting required for large public projects. With Primavera P6 in place, the company could deliver the precise scheduling and milestone reporting capabilities required for large public projects. The solution is in managing the high-profile University of California – Berkeley Memorial Stadium project. Webcor was hired as construction manager and general contractor for the stadium renovation project, which is a fast-paced project located near the seismically active Hayward Fault Zone. Due to the University of California’s football schedule, meeting the Universities deadline for the coming season placed Webcor in a situation where risk awareness and early warnings of issues would be paramount. Webcor and the extended project team needed a solution that could instantly analyze alternate scenarios to mitigate potential delays; Primavera would deliver those answers.The team would also need to enable multiple stakeholders to use an internet-based platform to access the schedule from various locations, and model complicated sequencing requirements where swift decisions would be made to keep the project on track. The schedule is an integral part of Webcor’s construction management process for the stadium project. Rather than providing the client with the industry-standard monthly update, Webcor updates the critical path method (CPM) schedule on a weekly basis. The project team also reviews the schedule and updates weekly to confirm that progress and forecasted performance are accurate. Hired by the University for their ability to deliver in high risk environments The Webcor team was hit recently with a design supplement that could have added up to 70 days to the project. Using Oracle Primavera P6 the team sprung into action analyzing multiple “what if” scenarios to review mitigation means and methods.  Determined to make sure the Bears could take the field in the coming season the project team nearly eliminated the impact with their creative analysis in working the schedule. The total time from the issuance of the final design supplement to an agreed mitigation response was less than one week; leveraging the Oracle Primavera solution Webcor was able to deliver superior customer value With the ability to efficiently manage projects and schedules, Webcor can ensure it completes its projects on time and on budget, as well as inform clients about what changes to plans will mean in terms of delays and additional costs. Read the complete customer case study at :  http://www.oracle.com/us/corporate/customers/customersearch/webcor-builders-1-primavera-ss-1639886.html

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• SQL Server 2008: Table Valued Parameters

  In SQL Server 2005 and earlier, it is not possible to pass a table variable as a parameter to a stored procedure. When multiple rows of data to SQL Server need to send multiple rows of data to SQL Server, developers either had to send one row at a time or come up with other workarounds to meet requirements. While a VB.Net developer recently informed me that there is a SQLBulkCopy object available in .Net to send multiple rows of data to SQL Server at once, the data still can not be passed to a stored proc.Possibly the most anticipated T-SQL feature of SQL Server 2008 is the new Table-Valued Parameters. This is the ability to easily pass a table to a stored procedure from T-SQL code or from an application as a parameter.

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• Mac font rendering on Windows

  - by Swap

  Hi, I love the way Mac OS beautifully renders fonts (not just browsers). I was wondering if we could somehow get the same rendering in browsers running on Windows? Someone recommended sIFR but I guess that's useful when I need to use non-standard fonts? -- Swap

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• SVG -- Replacement for Flash application

  - by Vadi

  We are currently looking at developing flash based applications (using Flex) in a web application. We are now leaning towards to use SVG rapheljs for developing this components. The questions are: Is still SVG platform is widely adopted by browsers (without any plug-ins) are at least down the line of 8-10 months, any adoption is expected by browsers? Cross-browser support is god for us. Is SVG can replace for a small time animation based programming instead of Flash Any comments will be greatly appreciated...

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• EcmaScript 5 browser implementation

  - by hojberg

  So Safari and Chrome have started in their betas to implement some ES5 stuff. For instance Object.create is in them. Do any of you know if there is a website that shows the progress made in the browsers? ATM i need to use Object.freeze, and wanted to see which browsers (if any) supported that yet.

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• Javascript newbie, how to choose between window.URL.createObjectURL() and window.webkitURL.createObjectURL() based on browser

  - by Rohith Raveendran

  From the firefox developer website I know that firefox use objectURL = window.URL.createObjectURL(file); to get url of file type, but in chrome and other webkit browsers we have window.webkitURL.createObjectURL() for detecting url. I don't know how to swap this functions based on browser engines, and I need it to be worked on both browsers (Chrome and firefox) https://developer.mozilla.org/en/DOM/window.URL.createObjectURL

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• Rich Text Editor with Tab and Table Support

  - by Chris W.

  We are developing a project for a client that requires a rich text editor that supports both tables and "real" tabs for indentation. Of the editors we've looked at, both TinyMCE and FreeRichTextEditor are very close fits, but indenting with tab seems to only work in WebKit-based browsers. Is there a (preferably free) cross-browser compatible rich text editor that supports both of these features, or a way of 'fixing' tab support in Trident and Mozilla-based browsers?

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