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  • Changes in the Maven Embedded GlassFish plugin

    - by Romain Grecourt
    The plugin changed its Maven coordinates (a.k.a GAV) over time:  version <= 3.1.1 available under org.glassfish:maven-glassfish-embedded-plugin version >= 3.1.2 available under org.glassfish.embedded:maven-glassfish-embedded-plugin The goal “glassfish-embedded:run” has changed its way of reading the deployment configuration in the latest version: 4.0.Projects using previous versions of the plugin will stop working with this goal. Here is an example of the “old behavior”: 1 2 3 4 5 6 7 8 9 10 11 12 <plugin> <groupId>org.glassfish.embedded</groupId> <artifactId>maven-embedded-glassfish-plugin</artifactId> <version>3.1.2.2</version> <configuration> <app>target/${project.build.finalName}.war</app> <contextRoot>/</contextRoot> <goalPrefix>embedded-glassfish</goalPrefix> <autoDelete>true</autoDelete> <port>8080</port> </configuration> </plugin> The new behavior is as follow: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 <plugin> <groupId>org.glassfish.embedded</groupId> <artifactId>maven-embedded-glassfish-plugin</artifactId> <version>4.0</version> <configuration> <goalPrefix>embedded-glassfish</goalPrefix> <autoDelete>true</autoDelete> <port>8080</port> </configuration> <executions> <execution> <goals> <goal>deploy</goal> </goals> <configuration> <app>target/${project.build.finalName}.war</app> <contextRoot>/</contextRoot> </configuration> </execution> </executions> </plugin> The new version looks for execution of the deploy goal and the associated configuration, when running the goal ‘run’. Both would allow you to run the latest version of the glassfish-embedded jar, you’d only need to add it as a plugin dependency: 1 2 3 4 5 6 7 8 9 10 <plugin> [...] <dependencies> <dependency> <groupId>org.glassfish.main.extras</groupId> <artifactId>glassfish-embedded-all</artifactId> <version>4.0</version> </dependency> </dependencies> </plugin>

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  • Learn More About the PO Approvals Analyzer

    - by LuciaC
    You may think that the PO Approvals Analyzer for Release 12 is only for diagnosing problems when you have a single Purchase Order or Requisition stuck in process, but it offers valuable information to keep your Procurement environment healthy.  Consider this:     The analyzer will list all Procurement critical patches that have not been applied.     It will provide Procurement invalid objects with error messages and provides solutions.     Validations of setup and database conditions for example max extents and space issues. Also the analyzer can be run on all Purchasing documents starting from a date you enter.  This multiple document check provides validations on:     Data corruption issues.     Workflow errors with generic messages i.e. document manager errors.     Documents with workflows in error that cannot be progressed via the application. And, unlike other diagnostics, the analyzer provides known solutions to the problems indicated! So access the Analyzer today and run it on your instance!  Access it now via Doc ID 1525670.1.

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  • Are You Meeting Social Customer Service Expectations?

    - by Mike Stiles
    Whether it’s B2B or B2C, one sure path to repeat business is making sure your buyer has a memorably pleasant and successful customer service experience with you. If they get that kind of treatment consistently, that’s called a relationship. And those aren’t broken easily. Social customer service, driven by integrated SRM (social relationship management) technology, is the venue that can effectively connect customers not only to the brand, but to other customers. Positive experiences, once administered, don’t just rest with the recipient. They’re published in the form of public raves and peer-to-peer recommendation, a force far more actionable than push advertising. What’s more, your customers have come to expect access to you and satisfaction from you using social. An NM Incite study shows 83% of Twitter users and 71% of Facebook users expect to get an answer from brands the same day they post to them on their social assets. To make sure you’re responding, you’ve got to have a tech platform that’s set up to moderate and alert so you’ll know ASAP a customer needs help. The more integrated your social enterprise is, the faster you can not only respond, but respond with the answer they’re looking for, because your system is connected to the internal resources that can surface the answer or put wheels in motion to rectify the situation in the shortest amount of time possible. But if you go to the necessary lengths to make sure your customers feel valued and important, will they really reward you? The study says 71% of consumers who got quick and effective responses from companies they contacted via social were more likely to recommend the brand to their friends and followers. So yes, sweeping people off their feet pays big dividends in terms of word-of-mouth marketing. But you should be keenly aware of the reverse side of that coin. Give people a negative experience, either in real world or virtual customer service, and that message is highly likely to get amplified through social channels faster and louder. Only 36% of the NM Incite study’s respondents reported that their problems were solved quickly and effectively. 36%? That’s hardly an impressive number. It gets worse. 10% never got so much as a response - at all. Going back to the relationship analogy, companies that are this deep in the ditch where customer service is concerned are making their girl or boyfriends really easy for a competitor to steal. Given the technology tools and data available right now for having an intimate knowledge of the customer, what products they’ve purchased, likely problems with those products, effective resolutions to those problems, and follow-up communication to gauge satisfaction, there are fewer excuses than ever for making the lifeblood of your business feel like you couldn’t care less. @mikestiles

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  • SQL to XML open data made simple

    - by drrwebber
    The perennial question for people is how to easily generate XML from SQL table content?  The latest CAM Editor release really tackles this head on by providing a powerful and simple toolset.  Firstly you can visually browse your SQL tables and then drag and drop from columns and tables into the XML structure editor.   This gives you a code-free method of describing the transformation you require.  So you do not need to know about the vagaries of XML and XSD schema syntax. Second you can map directly into existing industry domain XML exchange structures in the XML visual editor, again no need to wrestle with XSD schema, you have WYSIWYG visual control over what your output will look like. If you do not have a target XML structure and need to build one from scratch, then the CAM Editor makes this simple.  Switch the SQL viewer into designer mode, then take your existing SQL table and drag and drop it into the XML structure editor.  Automatically the XML wizard tool will take your SQL column names and definitions and create equivalent XML for you and insert the mappings. Simply save the structure template, and run the Open Data generator menu option, and your XML is built for you. Completely code-free template driven development. To see this in action, see our video demonstration links and then download the tools and samples and try it yourself.

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  • JVM Language Summit in July

    - by Tori Wieldt
    A reminder that the 2012 JVM Language Summit is happening July 30–August 1, 2012 in Santa Clara, CA. The JVM Language Summit is an open technical collaboration among language designers, compiler writers, tool builders, runtime engineers, and VM architects, sharing their experiences as creators of programming languages for the JVM, and of the JVM itself. Non-JVM developers are welcome to attend or speak on their runtime, VM, or language of choice. About 70 language and VM implementers attended last year—and over one third presented. What’s at the JVM Language Summit? Three days of technical presentations and conversations about programming languages and the JVM. Prepared talks by numerous visiting language experts, OpenJDK engineers, and other Java luminaries. Many opportunities to visit and network with your peers. Da Vinci Machine Project memorabilia. Dinner at a local restaurant, such as last year’s Faultline Brewing Company. A chance to help shape the future of programming languages on the JVM. Space is limited: This summit is organized around a single classroom-style room, to support direct communication between participants. To cover costs, there is a nominal conference fee of $100. Learn more.

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  • Monday Poll: What is the Key to Successful Projects?

    - by user462779
    The November 2012 issue of Profit features a focus on project management. In this week's LinkedIn poll, we're asking: "What do you think is most important for getting projects done successfully?" Vote and share your insights with the Profit LinkedIn community. In a new feature, debuting in the February 2013 issue of Profit, we'll be publishing key user comments related to the Monday poll in the table of contents of the magazine. So click that link, share you're thoughts on subject could end up in Profit!

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  • Scripted SOA Diagnostic Dumps for PS6 (11.1.1.7)

    - by ShawnBailey
    When you upgrade to SOA Suite PS6 (11.1.1.7) you acquire a new set of Diagnostic Dumps in addition to what was available in PS5. With more than a dozen to choose from and not wanting to run them one at a time, this blog post provides a sample script to collect them all quickly and hopefully easily. There are several ways that this collection could be scripted and this is just one example. What is Included: wlst.properties: Ant Properties build.xml soa_diagnostic_script.py: Python Script What is Collected: 5 contextual thread dumps at 5 second intervals Diagnostic log entries from the server WLS Image which includes the domain configuration and WLS runtime data Most of the SOA Diagnostic Dumps including those for BPEL runtime, Adapters and composite information from MDS Instructions: Download the package and extract it to a location of your choosing Update the properties file 'wlst.properties' to match your environment Run 'ant' (must be on the path) Collect the zip package containing the files (by default it will be in the script.output location) Properties Reference: oracle_common.common.bin: Location of oracle_common/common/bin script.home: Location where you extracted the script and supporting files script.output: Location where you want the collections written username: User name for server connection pwd: Password to connect to the server url: T3 URL for server connection, '<host>:<port>' dump_interval: Interval in seconds between thread dumps log_interval: Duration in minutes that you want to go back for diagnostic log information Script Package

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  • Extend OER to enable deletion of unsubmitted assets

    - by Bob Webster
    This post provides a small extension to OER 11g that allows users without full Registrar permissions to delete their own unsubmitted assets. When the extension is installed in OER, a delete button conditionally appears on the Asset Details page of the OER Web App. The button is only visible if the selected Asset is in the 'Unsubmitted' state and the asset was created by the current user. Read the full post here 

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  • Crystal Ball Live Webcast: Expert insight from EpiX Analytics

    - by Melissa Centurio Lopes
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Register today for the November 2nd live Crystal Ball webcast- Expert insight from EpiX Analytics: Techniques for Improved Risk Management and Decision-Making Join our speaker Dr Huybert Groenendaal, PhD, MSc, MBA, EpiX Analytics LLC and learn how to realize the full value of decision-making techniques, and: • Gain insight into risks and uncertainties • Account for risk in quantitative analysis and decision making • Generate a range of possible outcomes and the probabilities they will occur for any choice of action • Learn best practice for the use of Crystal Ball to support decision making in your own environment • Learn how to avoid common mistakes when using Monte Carlo simulations • Maximize your existing investment in spreadsheet technology Register now for this November 2nd live webcast and don't miss this opportunity to learn how you can model, predict and forecast with better results. For more information view the evite.

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  • FRM-40654 Error on Purchase Order Lines?? Stop 'em Now by Applying Patch 14204845

    - by user793553
    Procurement Development has just released a new patch for Release 12 that will stop those annoying FRM-40654 errors on Purchase Order lines, before they occur. When a Purchase Order (PO) is created through autocreate from a requisition line that accidently has blank spaces, this triggers a row lock and when the user tries to update the created PO the FRM-40654 error message ‘Record has been updated. Requery block to see the change’ occurs. Development has added code to remove these leading or trailing spaces, thus avoiding the issue in the first place.  This patch has been added to the recommend patch list in Doc ID 1358356.1 'Recommended Patches for Purchase Order and Requisition Processing'.  Be proactive and apply Patch 14204845:R12.PO.B now!

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  • Web Service Example - Part 3: Asynchronous

    - by Denis T
    In this edition of the ADF Mobile blog we'll tackle part 3 of our Web Service examples.  In this posting we'll take a look at firing the web service asynchronously and then filling in the UI when it completes.  This can be useful when you have data on the device in a local store and want to show that to the user while the application uses lazy loading from a web service to load more data. Getting the sample code: Just click here to download a zip of the entire project.  You can unzip it and load it into JDeveloper and deploy it either to iOS or Android.  Please follow the previous blog posts if you need help getting JDeveloper or ADF Mobile installed.  Note: This is a different workspace than WS-Part2 What's different? In this example, when you click the Search button on the Forecast By Zip option, now it takes you directly to the results page, which is initially blank.  When the web service returns a second or two later the data pops into the UI.  If you go back to the search page and hit Search it will again clear the results and invoke the web service asynchronously.  This isn't really that useful for this particular example but it shows an important technique that can be used for other use cases. How it was done 1)  First we created a new class, ForecastWorker, that implements the Runnable interface.  This is used as our worker class that we create an instance of and pass to a new thread that we create when the Search button is pressed inside the retrieveForecast actionListener handler.  Once the thread is started, the retrieveForecast returns immediately.  2)  The rest of the code that we had previously in the retrieveForecast method has now been moved to the retrieveForecastAsync.  Note that we've also added synchronized specifiers on both these methods so they are protected from re-entrancy. 3)  The run method of the ForecastWorker class then calls the retrieveForecastAsync method.  This executes the web service code that we had previously, but now on a separate thread so the UI is not locked.  If we had already shown data on the screen it would have appeared before this was invoked.  Note that you do not see a loading indicator either because this is on a separate thread and nothing is blocked. 4)  The last but very important aspect of this method is that once we update data in the collections from the data we retrieve from the web service, we call AdfmfJavaUtilities.flushDataChangeEvents().   We need this because as data is updated in the background thread, those data change events are not propagated to the main thread until you explicitly flush them.  As soon as you do this, the UI will get updated if any changes have been queued. Summary of Fundamental Changes In This Application The most fundamental change is that we are invoking and handling our web services in a background thread and updating the UI when the data returns.  This allows an application to provide a better user experience in many cases because data that is already available locally is displayed while lengthy queries or web service calls can be done in the background and the UI updated when they return.  There are many different use cases for background threads and this is just one example of optimizing the user experience and generating a better mobile application. 

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  • Customizing The Fusion Applications Simplified UI (aka FUSE)

    - by Richard Bingham
    Everyone who has seen it is impressed by the new Simplified UI, providing self-service workers the ease-of-use that they expect from a modern web application. As always, people want and need to make small adjustments, especially in the Cloud, and thankfully even in its first release there is good support for this. The main features are: Configuring the branding and look-and-feel (known as a theme) of the Simplified UI. Adding you own custom announcements to the Simplified UI homepage. Using Page Composer to edit component properties, such as re-label text or hiding unwanted fields. Using MDS Sandboxes to manage groups of related customizations. Using Application Composer to adjust the fields available in certain Simplified UI pages. These are demonstrated in the video embedded below, available as part of our YouTube channel, as well as being documented in the extensibility guide. &amp;amp;amp;amp;lt;span id=&amp;amp;amp;amp;quot;XinhaEditingPostion&amp;amp;amp;amp;quot;&amp;amp;amp;amp;gt;&amp;amp;amp;amp;lt;/span&amp;amp;amp;amp;gt; As mentioned, this is the first release of this capability so if there is something you're stuck on please use our forum and we'll try to help, or if you have a requirement for a new Simplified UI customization, please add a comment below.

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  • Where are my date ranges in Analytics coming from?

    - by Jeffrey McDaniel
    In the P6 Reporting Database there are two main tables to consider when viewing time - W_DAY_D and W_Calendar_FS.  W_DAY_D is populated internally during the ETL process and will provide a row for every day in the given time range. Each row will contain aspects of that day such as calendar year, month, week, quarter, etc. to allow it to be used in the time element when creating requests in Analytics to group data into these time granularities. W_Calendar_FS is used for calculations such as spreads, but is also based on the same set date range. The min and max day_dt (W_DAY_D) and daydate (W_Calendar_FS) will be related to the date range defined, which is a start date and a rolling interval plus a certain range. Generally start date plus 3 years.  In P6 Reporting Database 2.0 this date range was defined in the Configuration utility.  As of P6 Reporting Database 3.0, with the introduction of the Extended Schema this date range is set in the P6 web application. The Extended Schema uses this date range to calculate the data for near real time reporting in P6.  This same date range is validated and used for the P6 Reporting Database.  The rolling date range means if today is April 1, 2010 and the rolling interval is set to three years, the min date will be 1/1/2010 and the max date will be 4/1/2013.  1/1/2010 will be the min date because we always back fill to the beginning of the year. On April 2nd, the Extended schema services are run and the date range is adjusted there to move the max date forward to 4/2/2013.  When the ETL process is run the Reporting Database will pick up this change and also adjust the max date on the W_DAY_D and W_Calendar_FS. There are scenarios where date ranges affecting areas like resource limit may not be adjusted until a change occurs to cause a recalculation, but based on general system usage these dates in these tables will progress forward with the rolling intervals. Choosing a large date range can have an effect on the ETL process for the P6 Reporting Database. The extract portion of the process will pull spread data over into the STAR. The date range defines how long activity and resource assignment spread data is spread out in these tables. If an activity lasts 5 days it will have 5 days of spread data. If a project lasts 5 years, and the date range is 3 years the spread data after that 3 year date range will be bucketed into the last day in the date range. For the overall project and even the activity level you will still see the correct total values.  You just would not be able to see the daily spread 5 years from now. This is an important question when choosing your date range, do you really need to see spread data down to the day 5 years in the future?  Generally this amount of granularity years in the future is not needed. Remember all those values 5, 10, 15, 20 years in the future are still available to report on they would be in more of a summary format on the activity or project.  The data is always there, the level of granularity is the decision.

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  • vJUG: Worldwide Virtual JUG Created

    - by Tori Wieldt
    London Java Community leader and technical evangelist Simon Maple has created a Meetup called vJUG, with aim toward connecting Java Developers in the virtual world. The aim for vJUG is: Get technical leaders from around the world to present to the vJUG members (without travel cost concerns!). Work with local JUGs to provide worldwide content to their members and help JUGs present to a worldwide audience. Provide content to devs without access to a local JUG. Be a hub that will stream content from other JUG sessions live.  The vJUG is not intended to replace local JUG efforts. "The vJUG can never be, and will never be, as vibrant and valuable to its members as a proper local JUG can. Why? Because the true value in JUG meetings are the face to face interactions and personal networking," said Maple. "However, many people do not have access to a really active JUG with great speakers and awesome content. Or, like me, the closest JUG is about 90 mins away." WebEx and Google Hangouts are great, Maple explained, he hopes vJUG will provide more coordination of online events.  Maple hopes that in the future, vJUG will provide An Events calendar with reminders and links to up coming meetings. A Newsletter with what's coming up and links to previous sessions. Coordination of links to IRC channels which are active during presentations (to create a feeling of virtual community). Comments and forums around sessions and presentations A place where physical JUGs could advertise their sessions (i.e. a NY JUG event) to a worldwide audience, when streamed, via an event that people can sign up to. A common Webex or Hangout. Maple encourages both people who need a JUG and existing JUG members to join vJUG. "I'm looking forward to talking with many of you one to get members, speakers, and JUG support!" Join vJUG now! (I sense a need for a logo...) 

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  • Do you have Reconciliation Problems in Procurement between the Subledger and GL?

    - by LuciaC
    We are happy to announce the New Accrual Reconciliation Diagnostic & Troubleshooting Guide provided in Doc ID 1478292.1.  The Accrual Diagnostics script is designed to run when there is a reconciliation issue between subledger and GL and provides a user friendly report .  It was created to allow customers to run a single script to retrieve all data from various tables instead of having to run individual scripts.  Doc ID 1478292.1 guides you through downloading and running the script, includes a full sample output in the attachments and gives steps for troubleshooting based on the report output. We welcome your feedback for improvement of the Diagnostic. After visiting the note, click on the +/- icon in the note (shown in the sceenshot above) and provide us with your valuable comments!

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  • What is the cloud?

    - by llaszews
    Everyone has their own definition cloud computing. This is a real conversation overheard at small cafe in NH between two general contractors: Contractor One: I can't get document I need because it is on my home PC. Contractor Two: You need cloud computing! Contractor One: What the hell is that? Contractor Two: You log into one computer and all your information for all your other computers is available. The NH live free or die definition of cloud computing!

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  • College Ratings via the Federal Government

    - by user9147039
    A few weeks back you might remember news about a higher education rating system proposal from the Obama administration. As I've discussed previously, political and stakeholder pressures to improve outcomes and increase transparency are stronger than ever before. The executive branch proposal is intended to make progress in this area. Quoting from the proposal itself, "The ratings will be based upon such measures as: Access, such as percentage of students receiving Pell grants; Affordability, such as average tuition, scholarships, and loan debt; and Outcomes, such as graduation and transfer rates, graduate earnings, and advanced degrees of college graduates.” This is going to be quite complex, to say the least. Most notably, higher ed is not monolithic. From community and other 2-year colleges, to small private 4-year, to professional schools, to large public research institutions…the many walks of higher ed life are, well, many. Designing a ratings system that doesn't wind up with lots of unintended consequences and collateral damage will be difficult. At best you would end up potentially tarnishing the reputation of certain institutions that were actually performing well against the metrics and outcome measures that make sense in their "context" of education. At worst you could spend a lot of time and resources designing a system that would lose credibility with its "customers". A lot of institutions I work with already have in place systems like the one described above. They are tracking completion rates, completion timeframes, transfers to other institutions, job placement, and salary information. As I talk to these institutions there are several constants worth noting: • Deciding on which metrics to measure is complicated. While employment and salary data are relatively easy to track, qualitative measures are more difficult. How do you quantify the benefit to someone who studies in one field that may not compensate him or her as well as another field but that provides huge personal fulfillment and reward is a difficult measure to quantify? • The data is available but the systems to transform the data into actual information that can be used in meaningful ways are not. Too often in higher ed information is siloed. As such, much of the data that need to be a part of a comprehensive system sit in multiple organizations, oftentimes outside the reach of core IT. • Politics and culture are big barriers. One of the areas that my team and I spend a lot of time talking about with higher ed institutions all over the world is the imperative to optimize for student success. This, like the tracking of the students’ achievement after graduation, requires a level or organizational capacity that does not currently exist. The primary barrier is the culture of "data islands" in higher ed, and the need for leadership to drive out the divisions between departments, schools, colleges, etc. and institute academy-wide analytics and data stewardship initiatives that will enable student success. • Data quality is a very big issue. So many disparate systems exist (some on premise, some "in the cloud") that keep data about "persons" using different means to identify them. Establishing a single source of truth about an individual and his or her data is difficult without some type of data quality policy and tools. Good tools actually exist but are seldom leveraged. Don't misunderstand - I think it's a great idea to drive additional transparency and accountability into the system of higher education. And not just at home, but globally. Students and parents need access to key data to make informed, responsible choices. The tools exist to not only enable this kind of information to be shared but to capture the very metrics stakeholders care most about and in a way that makes sense in the context of a given institution's "place" in the overall higher ed panoply.

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  • Wanted Now: Your Feedback on Java EE 7!

    - by reza_rahman
    Work on Java EE 7 presses on under JSR 342. Things are shaping up nicely and Java EE 7 is now in the Early Draft Review stage. You can find out more and get involved by visiting the Java.net project for Java EE. There are now a number of important open issues that the Java EE expert group would like to get broad community feeback on. These issues include what new JSRs to add to the Java EE Full/Web Profile as well as how to better align CDI with Java EE. Help shape the future and voice your opinion on these critical open issues by taking the short survey posted here.

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  • Maintenance Wizard

    - by LuciaC
    The Maintenance Wizard is an E-Business Suite upgrade tool that can guide you through the code line upgrade process from 11.5.10.2 to 12.1.3 with an 11gR2 database. Additionally, it includes maintenance features for most releases of E-Business Suite applications. The Tool: Presents step-by-step upgrade and maintenance processes Enables validation of each step, tracks the completion of the steps, and maintains a log and status Is a multi-user tool that enables the System Administrator to give different users assignments based on any combination of category, product family or task Automatically installs many required patches Provides project management utilities to record the time taken for each task, completion status and project reporting For More Information:Review Doc ID 215527.1 for additional information on the Maintenance Wizard.See Doc ID 430732.1 to download the new Patch.

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  • Computer Says No: Mobile Apps Connectivity Messages

    - by ultan o'broin
    Sharing some insight into connectivity messages for mobile applications. Based on some recent ethnography done my myself, and prompted by a real business case, I would recommend a message that: In plain language, briefly and directly tells the user what is wrong and why. Something like: Cannot connect because of a network problem. Affords the user a means to retry connecting (or attempts automatically). Mobile context of use means users use anticipate interruptibility and disruption of task, so they will try again as an effective course of action. Tells the user when connection is re-established, and off they go. Saves any work already done, implicitly. (Bonus points on the ADF critical task setting scale) The following images showing my experience reading ADF-EMG Google Groups notification my (Android ICS) Samsung Galaxy S2 during a loss of WiFi give you a good idea of a suitable kind of messaging user experience for mobile apps in this kind of scenario. Inline connection lost message with Retry button Connection re-established toaster message The UX possible is dependent on device and platform features, sure, so remember to integrate with the device capability (see point 10 of this great article on mobile design by Brent White and Lynn Hnilo-Rampoldi) but taking these considerations into account is far superior to a context-free dumbed down common error message repurposed from the desktop mentality about the connection to the server being lost, so just "Click OK" or "Contact your sysadmin.".

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  • Understanding When Social Interactions Should Be Resolved in Another Channel

    - by Christina McKeon
    Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

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  • Mix metrics for June 20, 2011

    - by tbonnema
    One of the busiest week's ever for Mix this past week, thanks to Suggest-a-Session contest, which just wrapped up at midnight Pacific last night. See for yourself: Registered Mix users (weekly growth) 76,378 (+1.7%) Active users (percent of total) Last 30 days: 4,383 (5.7%) Last 60 days: 5,232 (6.9%) Last 90 days: 6,240 (8.2%) Traffic (30-day) Visits: 17,368 Page views: 148,426 Twitter Followers: 7,116 List mentions: 380 User-generated content (30-day) New ideas: 10 New questions: 11 New comments: 30 New group messages: 34 New direct messages: 1,661 Groups There are currently 1,603 Mix groups (requires login).

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  • Spring Cleaning

    - by Tim Dexter
    I recently got a shiny new laptop; moving my shiz from old to new, was not the nightmare it used to be. I have gotten into the habit of using a second hard drive in the media bay where the CDROM normally sits. That drive contains my life's work with BIP. I can pull it out and plug it into another machine very easily. I have been sorting through some old directories and files, archiving some, sharing others with colleagues. For instance, a little dated but if you were looking for a list of Publisher reports available in EBS R12.1, here it is. Im trying to track down a more recent R12 instance and will re-post the document. I also found another gem; its a little out there in terms of usefulness but Im sharing it none the less. You can embed, locally or remotely reference SVG graphics (in XML format) and bring the images into the BIP outputs. Template and sample data here. A nice set of templates showing page number control and page suppression - they will need some explanation, so I'll save them for another post. The list goes on but I'll save them for later. Back to the clean up!

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  • Big Data Sessions at Openworld 2012

    - by Jean-Pierre Dijcks
    If you are coming to San Francisco, and you are interested in all the aspects to big data, this Focus On Big Data is a must have document.  Some (other) highlights: A performance demo of a full rack Big Data Appliance in the engineered systems showcase A set of handson labs on how to go from a NoSQL DB to an effective analytics play on big data Much, much more See you all in a few weeks in SF!

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  • Apple Gets the Message About Centralized Notifications on Mobile

    - by ultan o'broin
    Yep, looks like iOS5 introduces a centralized messaging system: the Notification Center. Wonder where they got that idea from? Seriously, way to go though; this matches and probably betters what I really like about Android’s notifications system. I’ll have to check it out myself, though. Application UX's own research confirmed the centralized approach as something users wanted in research last year. This feature will really help the iOS in the enterprise user market too. Up to now, iOS is pretty dismal in the notifications space IMO.

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