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• I cannot remove/install software some dependency issue?

  - by Ryuzaki

  I'm having difficulty trying to install/uninstall applications in Ubuntu 12.04 LTS. I have this warning error that appears on my desktop in the form of a red icon with a line through it and it states: An error occurred, please run Package Manager from the right-click menu or apt-get in a terminal to see what is wrong. The error message was: 'Error: BrokenCount 0' — This usually means that your installed packages have unmet dependencies. I tried to repair automatically through ubuntu software center and I kept getting errors or it just didn't seem to work. Afterwards, I opened terminal and used sudo apt-get check command to see what the problem was and the results yielded: Reading package lists... Done Building dependency tree Reading state information... Done You might want to run 'apt-get -f install' to correct these. The following packages have unmet dependencies: libjack-jackd2-0 : Breaks: libjack-jackd2-0:i386 (!= 1.9.8~dfsg.1-1ubuntu1) but 1.9.8~dfsg.2-1precise1 is installed libjack-jackd2-0:i386 : Breaks: libjack-jackd2-0 (!= 1.9.8~dfsg.2-1precise1) but 1.9.8~dfsg.1-1ubuntu1 is installed E: Unmet dependencies. Try using -f. After I ran sudo apt-get -f install (in an attempt to fix the issue at hand), I encountered the following errors/code: okudaira@haru-kano:~$ sudo apt-get -f install Reading package lists... Done Building dependency tree Reading state information... Done Correcting dependencies... Done The following extra packages will be installed: libjack-jackd2-0 Suggested packages: jackd2 The following packages will be upgraded: libjack-jackd2-0 1 upgraded, 0 newly installed, 0 to remove and 24 not upgraded. 1 not fully installed or removed. Need to get 0 B/197 kB of archives. After this operation, 3,072 B of additional disk space will be used. Do you want to continue [Y/n]? y (Reading database ... 181702 files and directories currently installed.) Preparing to replace libjack-jackd2-0 1.9.8~dfsg.1-1ubuntu1 (using .../libjack-jackd2-0_1.9.8~dfsg.2-1precise1_amd64.deb) ... Unpacking replacement libjack-jackd2-0 ... dpkg: error processing /var/cache/apt/archives/libjack-jackd2-0_1.9.8~dfsg.2-1precise1_amd64.deb (--unpack): './usr/share/doc/libjack-jackd2-0/buildinfo.gz' is different from the same file on the system dpkg-deb: error: subprocess paste was killed by signal (Broken pipe) Errors were encountered while processing: /var/cache/apt/archives/libjack-jackd2-0_1.9.8~dfsg.2-1precise1_amd64.deb localepurge: Disk space freed in /usr/share/locale: 0 KiB localepurge: Disk space freed in /usr/share/man: 0 KiB localepurge: Disk space freed in /usr/share/gnome/help: 0 KiB localepurge: Disk space freed in /usr/share/omf: 0 KiB Total disk space freed by localepurge: 0 KiB E: Sub-process /usr/bin/dpkg returned an error code (1) The real problem I'm having is interpreting what is being stated. I'm fairly new to the ubuntu experience so I'm not very well-versed with the terminology and the entire in's and out's. Can someone tell me what's wrong with my system? I can no longer install/remove any programs at all.

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• Grid Computing Simplified: Accelerating Sequential Processes Using XGE

  Many routine processes like unit-test scripts, builds and others still take an unreasonably long time to execute. This article describes how to speed up execution of complex builds, scripts and custom applications by converting them into distributed, parallel processes

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• Google I/O 2010 - The world of ListView

  Google I/O 2010 - The world of ListView Google I/O 2010 - The world of ListView Android 201 Romain Guy, Adam Powell ListView is one of the most widely used Android widgets but also the most complex one. Join us to learn how to master ListView and learn all about its features, optimizations, quirks and limitations. For all I/O 2010 sessions, please go to code.google.com From: GoogleDevelopers Views: 4 0 ratings Time: 59:43 More in Science & Technology

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• What does 'Nightly Builds' mean?

  - by dbramhall

  I have been using open source projects for a while and been developing upon the open source applications and every so often I come across the words 'Nightly Build' and I have always been curious as to what it actually means. Does it literally mean the projects are done purely as side projects (usually at night after everyone has finished their day jobs) and there's no true contributor/dedicated development team or is it more complex than that?

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• SSH from external network refused

  - by wulfsdad

  I've installed open-ssh-server on my home computer(running Lubuntu 12.04.1) in order to connect to it from school. This is how I've set up the sshd_config file: # Package generated configuration file # See the sshd_config(5) manpage for details # What ports, IPs and protocols we listen for #Port 22 Port 2222 # Use these options to restrict which interfaces/protocols sshd will bind to #ListenAddress :: #ListenAddress 0.0.0.0 Protocol 2 # HostKeys for protocol version 2 HostKey /etc/ssh/ssh_host_rsa_key HostKey /etc/ssh/ssh_host_dsa_key HostKey /etc/ssh/ssh_host_ecdsa_key #Privilege Separation is turned on for security UsePrivilegeSeparation yes # Lifetime and size of ephemeral version 1 server key KeyRegenerationInterval 3600 ServerKeyBits 768 # Logging SyslogFacility AUTH #LogLevel INFO LogLevel VERBOSE # Authentication: LoginGraceTime 120 PermitRootLogin no StrictModes yes RSAAuthentication yes PubkeyAuthentication yes #AuthorizedKeysFile %h/.ssh/authorized_keys # Don't read the user's ~/.rhosts and ~/.shosts files IgnoreRhosts yes # For this to work you will also need host keys in /etc/ssh_known_hosts RhostsRSAAuthentication no # similar for protocol version 2 HostbasedAuthentication no # Uncomment if you don't trust ~/.ssh/known_hosts for RhostsRSAAuthentication #IgnoreUserKnownHosts yes # To enable empty passwords, change to yes (NOT RECOMMENDED) PermitEmptyPasswords no # Change to yes to enable challenge-response passwords (beware issues with # some PAM modules and threads) ChallengeResponseAuthentication no # Change to no to disable tunnelled clear text passwords #PasswordAuthentication yes # Kerberos options #KerberosAuthentication no #KerberosGetAFSToken no #KerberosOrLocalPasswd yes #KerberosTicketCleanup yes # GSSAPI options #GSSAPIAuthentication no #GSSAPICleanupCredentials yes X11Forwarding no X11DisplayOffset 10 PrintMotd no PrintLastLog yes TCPKeepAlive yes #UseLogin no #MaxStartups 10:30:60 #Banner /etc/issue.net Banner /etc/sshbanner.net # Allow client to pass locale environment variables AcceptEnv LANG LC_* Subsystem sftp /usr/lib/openssh/sftp-server # Set this to 'yes' to enable PAM authentication, account processing, # and session processing. If this is enabled, PAM authentication will # be allowed through the ChallengeResponseAuthentication and # PasswordAuthentication. Depending on your PAM configuration, # PAM authentication via ChallengeResponseAuthentication may bypass # the setting of "PermitRootLogin without-password". # If you just want the PAM account and session checks to run without # PAM authentication, then enable this but set PasswordAuthentication # and ChallengeResponseAuthentication to 'no'. UsePAM yes #specify which accounts can use SSH AllowUsers onlyme I've also configured my router's port forwarding table to include: LAN Ports: 2222-2222 Protocol: TCP LAN IP Address: "IP Address" displayed by viewing "connection information" from right-click menu of system tray Remote Ports[optional]: n/a Remote IP Address[optional]: n/a I've tried various other configurations as well, using primary and secondary dns, and also with specifying remote ports 2222-2222. I've also tried with TCP/UDP (actually two rules because my router requires separate rules for each protocol). With any router port forwarding configuration, I am able to log in with ssh -p 2222 -v localhost But, when I try to log in from school using ssh -p 2222 onlyme@IP_ADDRESS I get a "No route to host" message. Same thing when I use the "Broadcast Address" or "Default Route/Primary DNS". When I use the "subnet mask", ssh just hangs. However, when I use the "secondary DNS" I recieve a "Connection refused" message. :^( Someone please help me figure out how to make this work.

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• Denormalization Strategies

  In building a database, typically we want a well normalized design. However there are cases for considering options for denormalization in complex systems. Timothy Claason gives you some thoughts on the subject.

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• Ubuntu's New Web Office Integration

  <b>LinuxUK:</b> "Take for instance a low powered, possibly mobile/embedded system with limited processing power and memory. A cloud based service for these devices could allow resource intensive tasks to be offloaded to an online server somewhere, greatly improving the UX"

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• SQL Server and the XML Data Type : Data Manipulation

  The introduction of the xml data type, with its own set of methods for processing xml data, made it possible for SQL Server developers to create columns and variables of the type xml. Deanna Dicken examines the modify() method, which provides for data manipulation of the XML data stored in the xml data type via XML DML statements.

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• Oracle Magazine, March/April 2006

  Oracle Magazine March/April 2006 features articles on business intelligence, process portals, standards-based fusion, ASM, PL/SQL Best Practices, SQL batch processing, ODP.NET and Oracle Database 10g Release 2, Oracle Application Express, and much more.

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• Register Now to the New Oracle Argus Safety 7 Implementation Boot Camp - Tokyo, Japan - Dec 10-13, 2013!

  - by Roxana Babiciu

  Oracle's Argus Safety 7 boot camp is an instructor-led training course which provides a good understanding of how Oracle Argus Safety Standard Edition and Oracle Argus Safety Japan products addresses complex pharmacovigilance requirements and helps ensure global regulatory compliance by enabling sound safety decisions. Oracle Argus Safety's advanced database helps ensure global regulatory compliance thus in turn enabling sound safety decisions. Read more here. 

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• How to Grow a Website

  Nature has a way of creating perfect designs - simplistic forms disguise otherwise complex systems. These systems are at once eye catching, adaptable and perfectly in sync. In an ideal world, your website would have all of these qualities.

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• ISV Exastack program: IBIS, Performix, Cardtek

  - by Javier Puerta

  Impact Business Information Solutions (IBIS) accelerates insights for Health Sciences decision-makers to achieve new levels productivity using Oracle’s extreme-performance system, Oracle Exadata Database Machine. Read More. Perfomix Inc Achieves Oracle Exadata Optimized Status. Read more. Cardtek Group Company SmartSoft's payment processing solution achieves Oracle Exadata Optimized status. Read more.

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• WebCenter Customer Spotlight: Sberbank of Russia

  - by me

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummarySberbank of Russia is the largest credit institution in Russia and the Commonwealth of Independent States (CIS), accounting for 27% of Russian banking assets and 26% of Russian banking capital.Sberbank of Russia needed to increase business efficiency and employee productivity due to the growth in its corporate clientele from 1.2 million to an estimated 1.6 million.Sberbank of Russia deployed Oracle’s Siebel Customer Relationship Management (CRM) applications to create a single client view, optimize client communication, improve efficiency, and automate distressed asset processing. Based on Oracle WebCenter Content, they implemented an enterprise content management system for documents, unstructured content storage and search, which became an indispensable service across the organization and in the board room business results. Sberbank of Russia consolidated borrower information across the entire organization into a single repository to obtain, for the first time, a single view on the bank’s borrowers. With the implemented solution they reducing the amount of bad debt significantly. Company OverviewSberbank of Russia is the largest credit institution in Russia and the Commonwealth of Independent States (CIS), accounting for 27% of Russian banking assets and 26% of Russian banking capital. In 2010, it ranked 43rd in the world for Tier 1 capital. Business ChallengesSberbank of Russia needed to increase business efficiency and employee productivity due to the growth in its corporate clientele from 1.2 million to an estimated 1.6 million. It also wanted to automate distressed asset management to reduce the number of corporate clients’ bad debts. As part of their business strategy they wanted to drive high-quality, competitive customer services by simplifying client communication processes and enabling personnel to quickly access client information Solution deployedSberbank of Russia deployed Oracle’s Siebel Customer Relationship Management (CRM) applications to create a single client view, optimize client communication, improve efficiency, and automate distressed asset processing. Based on Oracle WebCenter Content, they implemented an enterprise content management system for documents, unstructured content storage and search which became an indispensable service across the organization and in the board room business results. Business ResultsSberbank of Russia consolidated borrower information across the entire organization into a single repository to obtain, for the first time, a single view on the bank’s borrowers. They monitored 103,000 client transactions and 32,000 bank cards with credit collection issues (100% of Sberbank’s bad borrowers) reducing the amount of bad debt significantly. “Innovation and client service are the foundation of our business strategy. Oracle’s Siebel CRM applications helped advance our objectives by enabling us to deliver faster, more personalized service while managing and tracking distressed assets.” A.B. Sokolov, Head of Center of Business Administration and Customer Relationship Management, Sberbank of Russia Additional Information Sberbank of Russia Customer Snapshot Oracle WebCenter Content Siebel Customer Relationship Management 8.1 Oracle Business Intelligence, Enterprise Edition 11g

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• Mexico Minimum Wage Changes - Payroll Patches Available

  - by LuciaC

  Mexico has published new Minimum Wage values effective November 27th 2012.  The following Payroll patches have been released to update the Minimum Wages:  Release  Patch Number  11i Patch 15919087  12.0.x Patch 15920839:R12.PAY.A  12.1.x Patch 15920839:R12.PAY.B Please note the following: the Minimum Wage values have been updated and they are effective from November 27th 2012 these patches are different from all other statutory updates (there are additional post installation steps), so please be sure to carefully read the entire patch readme before beginning to install these patches to ensure successful processing.

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• Improve Microsoft Visual C++ Application Security and Robustness with SafeInt

  In this age of cloud computing, massive parallel systems and complex security threats like identity theft and decentralized botnets, devoting resources to combat the seemingly age-old issue of integer overflow appears distinctly passC). Despite the fact that integer overflow is such a well know problem, particularly within C and C++ programming, the problem remains a real issue from both a defect and security standpoint, that's why the introduction of the SafeInt template class in Visual C++ 2010 to address overflows is a great addition.

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• DeveelDB

  - by csharp-source.net

  DeveelDB is a full embeddedable SQL database management system for .NET and Mono frameworks, managing small to large amount of data with a wide support for complex types. Some of the key features of this project are: - the strong transactional system for isolated operations an efficient memory management to reduce the impact on the runtime - its open architecture, to permit development of modules and features - a small footprint: the core library is ~1Mb

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• How to write comments to explain the "why" behind the callback function when the function and parameter names are insufficient for that?

  - by snowmantw

  How should I approach writing comments for callback functions? I want to explain the "why" behind the function when the function and parameter names are insufficient to explain what's going on. I have always wonder why comments like this can be so ordinary in documents of libraries in dynamic languages: /** * cb: callback // where's the arguments & effects? */ func foo( cb ) Maybe the common attitude is "you can look into source code on your own after all" which pushes people into leaving minimalist comments like this. But it seems like there should be a better way to comment callback functions. I've tried to comment callbacks in Haskell way: /** * cb: Int -> Char */ func foo(cb) And to be fair, it's usually neat enough. But it gets into trouble when I need to pass some complex structure. The problem being partly due to the lack of type system: /** * cb: Int -> { err: String -> (), success: () -> Char } // too long... */ func foo(cb) Or I have tried this too: /** * cb: Int -> { err: String -> (), * success: () -> Char } // better ? */ func bar(cb) The problem is that you may put the structure in somewhere else, but you must give it a name to reference it. But then when you name a structure you're about to use immediately looks so redundant: // Somewhere else... // ResultCallback: { err: String -> (), success: () -> Char } /** * cb: Int -> ResultCallback // better ?? */ func foo(cb) And it bothers me if I follow the Java-doc like commenting style since it still seems incomplete. The comments don't tell you anything that you couldn't immediately see from looking at the function. /** * @param cb {Function} yeah, it's a function, but you told me nothing about it... * @param err {Function} where should I put this callback's argument ?? * Not to mention the err's own arguments... */ func foo(cb) These examples are JavaScript like with generic functions and parameter names, but I've encountered similar problems in other dynamic languages which allow complex callbacks.

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• PowerPivot: Putting two stocks on the same PivotChart

  - by AlbertoFerrari

  In a previous post , I have used a stock exchange scenario to speak about how to compute moving averages in a complex scenario. Playing with the same scenario, I felt the need to compare two stocks on the same chart, choosing the stock names with a slicer. As always, a picture is worth a thousand words, the final result I want to achieve is something like this, where I am comparing Microsoft over Apple during the last 10 years. It is clear that I am not going to comment in any way why traders seem...(read more)

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• Exchange 2010 Deployment Notes

  - by BWCA

  We are currently deploying Exchange 2010 within a large and complex Windows 2003 Active Directory and Exchange 2003 environment.  Over the next several months, I will be posting articles regarding things we’ve run into or things we’ve learned that will help with your deployments.

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• What would be a good set of first programming problems that would help a non-CS graduate to learn programming ?

  - by shan23

  I'm looking at helping a friend learn programming (I'm NOT asking about the ideal first language to learn programming in). She's had a predominantly mathematical background (majoring in Maths for both her undergrads and graduate degree), and has had some rudimentary exposure to programming before (in the form of Matlab simulations/matrix operations in C etc) - but has never been required to design/execute complex projects. She is primarily interested in learning C/C++ - so, with respect to her background, what would be a set of suitable problems that would both engage her interest ?

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• How can I render multiple windows with DirectX 9 in C++?

  - by Friso1990

  I'm trying to render multiple windows, using DirectX 9 and swap chains, but even though I create 2 windows, I only see the first one that I've created. My RendererDX9 header is this: #include <d3d9.h> #include <Windows.h> #include <vector> #include "RAT_Renderer.h" namespace RAT_ENGINE { class RAT_RendererDX9 : public RAT_Renderer { public: RAT_RendererDX9(); ~RAT_RendererDX9(); void Init(RAT_WindowManager* argWMan); void CleanUp(); void ShowWin(); private: LPDIRECT3D9 renderInterface; // Used to create the D3DDevice LPDIRECT3DDEVICE9 renderDevice; // Our rendering device LPDIRECT3DSWAPCHAIN9* swapChain; // Swapchain to make multi-window rendering possible WNDCLASSEX wc; std::vector<HWND> hwindows; void Render(int argI); }; } And my .cpp file is this: #include "RAT_RendererDX9.h" static LRESULT CALLBACK MsgProc( HWND hWnd, UINT msg, WPARAM wParam, LPARAM lParam ); namespace RAT_ENGINE { RAT_RendererDX9::RAT_RendererDX9() : renderInterface(NULL), renderDevice(NULL) { } RAT_RendererDX9::~RAT_RendererDX9() { } void RAT_RendererDX9::Init(RAT_WindowManager* argWMan) { wMan = argWMan; // Register the window class WNDCLASSEX windowClass = { sizeof( WNDCLASSEX ), CS_CLASSDC, MsgProc, 0, 0, GetModuleHandle( NULL ), NULL, NULL, NULL, NULL, "foo", NULL }; wc = windowClass; RegisterClassEx( &wc ); for (int i = 0; i< wMan->getWindows().size(); ++i) { HWND hWnd = CreateWindow( "foo", argWMan->getWindow(i)->getName().c_str(), WS_OVERLAPPEDWINDOW, argWMan->getWindow(i)->getX(), argWMan->getWindow(i)->getY(), argWMan->getWindow(i)->getWidth(), argWMan->getWindow(i)->getHeight(), NULL, NULL, wc.hInstance, NULL ); hwindows.push_back(hWnd); } // Create the D3D object, which is needed to create the D3DDevice. renderInterface = (LPDIRECT3D9)Direct3DCreate9( D3D_SDK_VERSION ); // Set up the structure used to create the D3DDevice. Most parameters are // zeroed out. We set Windowed to TRUE, since we want to do D3D in a // window, and then set the SwapEffect to "discard", which is the most // efficient method of presenting the back buffer to the display. And // we request a back buffer format that matches the current desktop display // format. D3DPRESENT_PARAMETERS deviceConfig; ZeroMemory( &deviceConfig, sizeof( deviceConfig ) ); deviceConfig.Windowed = TRUE; deviceConfig.SwapEffect = D3DSWAPEFFECT_DISCARD; deviceConfig.BackBufferFormat = D3DFMT_UNKNOWN; deviceConfig.BackBufferHeight = 1024; deviceConfig.BackBufferWidth = 768; deviceConfig.EnableAutoDepthStencil = TRUE; deviceConfig.AutoDepthStencilFormat = D3DFMT_D16; // Create the Direct3D device. Here we are using the default adapter (most // systems only have one, unless they have multiple graphics hardware cards // installed) and requesting the HAL (which is saying we want the hardware // device rather than a software one). Software vertex processing is // specified since we know it will work on all cards. On cards that support // hardware vertex processing, though, we would see a big performance gain // by specifying hardware vertex processing. renderInterface->CreateDevice( D3DADAPTER_DEFAULT, D3DDEVTYPE_HAL, hwindows[0], D3DCREATE_SOFTWARE_VERTEXPROCESSING, &deviceConfig, &renderDevice ); this->swapChain = new LPDIRECT3DSWAPCHAIN9[wMan->getWindows().size()]; this->renderDevice->GetSwapChain(0, &swapChain[0]); for (int i = 0; i < wMan->getWindows().size(); ++i) { renderDevice->CreateAdditionalSwapChain(&deviceConfig, &swapChain[i]); } renderDevice->SetRenderState(D3DRS_CULLMODE, D3DCULL_CCW); // Set cullmode to counterclockwise culling to save resources renderDevice->SetRenderState(D3DRS_AMBIENT, 0xffffffff); // Turn on ambient lighting renderDevice->SetRenderState(D3DRS_ZENABLE, TRUE); // Turn on the zbuffer } void RAT_RendererDX9::CleanUp() { renderDevice->Release(); renderInterface->Release(); } void RAT_RendererDX9::Render(int argI) { // Clear the backbuffer to a blue color renderDevice->Clear( 0, NULL, D3DCLEAR_TARGET, D3DCOLOR_XRGB( 0, 0, 255 ), 1.0f, 0 ); LPDIRECT3DSURFACE9 backBuffer = NULL; // Set draw target this->swapChain[argI]->GetBackBuffer(0, D3DBACKBUFFER_TYPE_MONO, &backBuffer); this->renderDevice->SetRenderTarget(0, backBuffer); // Begin the scene renderDevice->BeginScene(); // End the scene renderDevice->EndScene(); swapChain[argI]->Present(NULL, NULL, hwindows[argI], NULL, 0); } void RAT_RendererDX9::ShowWin() { for (int i = 0; i < wMan->getWindows().size(); ++i) { ShowWindow( hwindows[i], SW_SHOWDEFAULT ); UpdateWindow( hwindows[i] ); // Enter the message loop MSG msg; while( GetMessage( &msg, NULL, 0, 0 ) ) { if (PeekMessage( &msg, NULL, 0U, 0U, PM_REMOVE ) ) { TranslateMessage( &msg ); DispatchMessage( &msg ); } else { Render(i); } } } } } LRESULT CALLBACK MsgProc( HWND hWnd, UINT msg, WPARAM wParam, LPARAM lParam ) { switch( msg ) { case WM_DESTROY: //CleanUp(); PostQuitMessage( 0 ); return 0; case WM_PAINT: //Render(); ValidateRect( hWnd, NULL ); return 0; } return DefWindowProc( hWnd, msg, wParam, lParam ); } I've made a sample function to make multiple windows: void RunSample1() { //Create the window manager. RAT_ENGINE::RAT_WindowManager* wMan = new RAT_ENGINE::RAT_WindowManager(); //Create the render manager. RAT_ENGINE::RAT_RenderManager* rMan = new RAT_ENGINE::RAT_RenderManager(); //Create a window. //This is currently needed to initialize the render manager and create a renderer. wMan->CreateRATWindow("Sample 1 - 1", 10, 20, 640, 480); wMan->CreateRATWindow("Sample 1 - 2", 150, 100, 480, 640); //Initialize the render manager. rMan->Init(wMan); //Show the window. rMan->getRenderer()->ShowWin(); } How do I get the multiple windows to work?

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• SQL Server Indexed Views

  Views can be an effective tool for speeding up your selects and simplifying complex queries. Learn what indexed views are, where you might want to use them, how to create them, and what constraints exist with their use.

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• Turbocharge OpenOffice.org Writer with AuthorSupportTool

  <b>Worldlabel:</b> "The AuthorSupportTool (AST) extension belongs to the latter category. AST not just adds some random features to OpenOffice.org Writer, it dramatically enhances the word processor&#8217;s functionality, turning it into a powerful tool for working on research papers and complex documents."

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• What is a typical profit margin for a small, custom software development shop?

  - by jamieb

  I help manage a small (5-15 employees), custom software development shop. We're hired by various clients to produce web or mobile-based applications. We make everything from pretty simple $10k e-commerce websites to very complex applications that might cost $100k over the course of several months. Our clients are generally start-ups, but we also occasionally work with more established companies (including the federal government). I'm just curious what kind of profit margin would be typical for a business fitting this profile?

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• “It Isn’t Easy At All; Otherwise, Everyone Would Be Doing It”

  - by Kathryn Perry

  A few months ago, JP Saunders (pictured left), who leads the go-to-market initiatives for the Oracle CX Service offering, kicked off a series of articles about modern customer service. He contends that to take care of customers?and the people that support those customers?companies need to make it easy to deliver consistently great experiences. But it’s not easy; it’s an art. The six posts in The Art of Easy series will help you better understand some of the customer service challenges you face and how to avoid common pitfalls. We pulled them all together here in one post for continuity and easy access. Saunders introduces the series with The Art of Easy: Make It Easy To Deliver Great Customer Service Experiences (Part 1). The Art of Easy: Offer Self Service With the Emphasis on Service (Part 2) by David Fulton (pictured left): David Fulton, Director of Product Management, Oracle Service Cloud, shares five tenets of customer self service that move an organization closer to becoming a modern customer service business. Easy Decisions For Complex Problems (Part 3) by Heike Lorenz (pictured right): Heike Lorenz, Director of Global Product Marketing, Policy Automation, writes about automating service policies to ensure that the correct decisions are being applied to the right people. The goal is to nurture the trusted relationships with customers during complex decision-making processes. Moving at the Speed of Easy (Part 4) by Chris Ulmand (pictured left): Chris Omland, Director of Product Management, Oracle Service Cloud, addresses the need for speed to keep up with customers’ expectations. His advice—start with a platform that enables agile innovation, respects a company’s unique needs, and has proven reliability to protect customer relationships. Knowledge Makes It Easy For Everyone (Part 5) by Nav Chakravarti (pictured rig: Vice President Nav Chakravarti, Oracle Service Cloud, talks about managing the knowledge that customers need and want. He coaches readers on delivering answers to customers’ questions easily, in context, with relevance, reliably, and accurately. Making Easy, Both Effective and Efficient (Part 6) by Melinda Uhland (pictured left): Melinda Uhland, Oracle CX Product Management teaches us that happy agents produce happy customers. A Modern Customer Service organization is one that invests in its agents and empowers them with tools to make them efficient and effective, which, in turn, improves customer results.

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