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  • Cross-Channel Survey Report

    - by David Dorf
    The folks at Retail Touchpoints surveyed 84 retailers on the topic of cross-channel and have published the results in Completing the Cross-Channel Challenge.  Below is an overview video that summarizes the findings and cites retailer examples. One thing is clear: customers demand Commerce Anywhere, the ability to shop when, where, and the way they want.  So retailers are doing what it takes to revamp their business to meet their customers' demands.

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  • Reminder: For a Complete View Of Your Concurrent Processing Take A Look At The CP Analyzer!

    - by LuciaC
    For a complete view of your Concurrent Processing take a look at the CP Analyzer!  Doc ID 1411723.1 has the script to download and a 9 min video. The Concurrent Processing Analyzer is a Self-Service Health-Check script which reviews the overall Concurrent Processing Footprint, analyzes the current configurations and settings for the environment providing feedback and recommendations on Best Practices.This is a non-invasive script which provides recommended actions to be performed on the instance it was run on.  For production instances, always apply any changes to a recent clone to ensure an expected outcome. E-Business Applications Concurrent Processing Analyzer Overview E-Business Applications Concurrent Request Analysis E-Business Applications Concurrent Manager Analysis Identifies Concurrent System Setup and configurations Identifies and recommends Concurrent Best Practices Easy to add Tool for regular Concurrent Maintenance Execute Analysis anytime to compare trending from past outputs Feedback welcome!

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  • Bring 2 GB Large Pages to Solaris 10

    - by Giri Mandalika
    Few facts: 8 KB is the default page size on Oracle Solaris 10 and 11 as of this writing Both hardware and software must have support for 2 GB large pages SPARC T4 processors are capable of supporting 2 GB pages Oracle Solaris 11 kernel has in-built support for 2 GB pages Oracle Solaris 10 has no default support for 2 GB pages Memory intensive 64-bit applications may benefit the most from using 2 GB pages Prerequisites: OS: Oracle Solaris 10 8/11 (Update 10) or later Hardware: Oracle servers with SPARC T4 processors e.g., SPARC T4-1, T4-2 or T4-4, SPARC SuperCluster T4-4 Steps to enable 2 GB large pages on Oracle Solaris 10: Install the latest kernel patch or ensure that 147440-04 or later was installed Check the patch download instructions Add the following line to /etc/system and reboot set max_uheap_lpsize=0x80000000 Finally check the output of the following command when the system is back online pagesize -a eg., % pagesize -a 8192 <-- 8K 65536 <-- 64K 4194304 <-- 4M 268435456 <-- 256M 2147483648 <-- 2G % uname -a SunOS jar-jar 5.10 Generic_147440-21 sun4v sparc sun4v Also See: Solaris 9 or later: More performance with Large Pages (MPSS) Large page support for instructions (text) in Solaris 10 1/06 Solaris: How To Disable Out Of The Box (OOB) Large Page Support? Memory fragmentation / Large Pages on Solaris x86

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  • Chargeback and billing across public and private clouds

    - by llaszews
    Had a great conversation today regarding the need for metering, chargeback, and billing of cloud computing resources. The person I spoken with at a Fortune 1000 company increased the scope and magnitude of the issue of billing for cloud computing resources beyond what I had previously considered. I believed that doing any type of chargeback and billing for one public, private or hybrid installation was difficult. This person pointed out that the problem is even bigger in scope. The reality is many companies are using multiple public cloud vendors and have many different private cloud data centers. A customer may use AWS for some smaller public cloud applications, Salesforce.com (SaaS), Rackspace for IaaS, Savvis for colocation and a variety of Iaas and PaaS implementations for the private cloud. How does a company get a consolidated bill for all these different cloud environments? I am not sure their is an answer right now.

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  • COLLABORATE 13 Call for Papers

    - by Marc Weintraub
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Attention PeopleSoft customers!  Speak at the largest user-led PeopleSoft conference of the year and attend for free! Interested in submitting a presentation for COLLABORATE 13? October 12 is the deadline to submit your abstract. The COLLABORATE 13- Quest forum is your home for high-level education sessions around PeopleSoft. Presenting doesn’t just mean giving a solo lecture: you can present with a vendor, give a demonstration (internet will be provided), facilitate a hot topic discussion or even offer best practices from an experience your company has been through. Remember, to submit an abstract now, all you need is a short description of your presentation. Think you don't have a story to tell? Think again! Check out the COLLABORATE 13- Quest forum now to better understand what we are looking for. A selection committee of other PeopleSoft users will review all sessions and select the most relevant, customer-focused sessions possible to make COLLABORATE a great learning experience for everyone. Don't forget, one speaker from each session selected will be eligible to receive a complimentary registration to the entire event *some rules apply. Also, don’t forget to include your functional counterpart. The selection committee is looking to increase the amount of functional users attending and want to help them glean the most out of the event. Thank you for your time and please let the selection committee know if you have any questions about submitting a presentation. We look forward to seeing you at COLLABORATE 13 in Denver! Quest's COLLABORATE '13 website - http://www.questdirect.org/collaborate /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Blockbuster Time Machine

    - by David Dorf
    In another example of clinging to the core business much too long, DISH announced its closing the remaining 300 Blockbuster stores.  This reminds us that we must always be looking over our shoulders for the next big thing.  Blockbuster had the opportunity to buy Netflix, but it passed just as Barnes & Noble decided it didn't need to partner with Amazon.  Its so tempting to stick with a profitable business instead of taking a risk on a new idea.  Nevertheless, Blockbuster is history -- and this video from The Onion seals it. Historic ‘Blockbuster’ Store Offers Glimpse Of How Movies Were Rented In The Past

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  • Hack Fest Going Strong!

    - by Yolande Poirier
    Today was the first day of  the Hack Fest at Devoxx, the Java developer conference in Belgium.  The Hack Fest started with the Raspberry Pi & Leap Motion hands-on lab. Vinicius Senger introduced the Java Embedded, Arduino and Raspberry Pi. Java Champion Geert Bevin presented the Leap Motion, a controller sensing your hands and fingers to play games by controlling the mouse as an example. "Programmers are cooler than musicians because they can create entire universe using all senses" explained Geert In teams, participants started building applications using Raspberry Pi, sensors and relays. One team tested the performance of Tomcat, Java EE and Java Embedded Suite on the Raspberry Pi. Another used built an text animation using a LCD screen. Teams are using the Leap Motion to close and open programs on the desktop and other teams are using it as a game control. 

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  • Setting MTU on Exalogic

    - by csoto
    For many reasons, a system administrator may want to change the MTU settings of a server. But in a system like Exalogic which contains lots of interconnected nodes and other various components, it's important to understand how this applies to the different networks. For example, when bringing up bonding of InfiniBand an error like the following may be thrown: Bringing up interface bond1: SIOCSIFMTU: Invalid argument Both scripts ifcfg-ib0 and ifcfg-ib1 (from the /etc/sysconfig/network-scripts/ direectory) have MTU set to 65500, which is a valid MTU value only if all IPoIB slaves operate in connected mode and are configured with the same value, so the line below must be added to both network scripts and then restart the network: CONNECTED_MODE=yes By the way, an error of the form “SIOCSIFMTU: Invalid argument” indicates that the requested MTU was rejected by the kernel. Typically this would be due to it exceeding the maximum value supported by the interface hardware. In that case you must either reduce the MTU to a value that is supported or obtain more capable hardware. This problem has been seen when trying to modify the MTU using the ifconfig command, like the output of the example below: [root@elxxcnxx ~]# ifconfig ib1 mtu 65520 SIOCSIFMTU: Invalid argument It's important to insist that in most cases the nodes must be rebooted after the MTU size has been changed. Although in some circumstances it may work without a reboot, it is not how it is typically documented. Now, in order to achieve a reduced memory consumption and improve performance for network traffic received on IPoIB related interfaces, it is recommend to reduce the MTU value in interface configuration files for IPoIB related bonds from 65520 to 64000. The change needs to be made to interface configuration files under the /etc/sysconfig/network-scripts directory and applies to the interface configuration files for bonds over IPoIB related slave devices, for example /etc/sysconfig/network-scripts/ifcfg-bond1. However, keep in mind that the numeric portion of the interface filenames that corresponding to IPoIB interfaces is expected to vary across compute nodes and vServers and so cannot be relied upon to identify which interface files are for bonds are over IPoIB rather than EoIB related slave interfaces. To fix these MTU values to the recommended settings, there are very useful instructions and a script on the MOS Note 1624434.1, and it's applicable physical and virtual configurations of Exalogic. Regarding the recommended MTU value for EoIB related interfaces, its maximum appropriate value is 1500. If for some reason a vServer has been created with a higher value (set on the /etc/sysconfig/network-scripts/ifcfg-bond0 file), then it must be fixed. An error like the following could be thrown under this circumstance: [root@vServer ~]# service network restart ... Bringing up interface bond0:  SIOCSIFMTU: Invalid argument Also an error like the one below can be seen on the /var/log/messages file of the vServer: kernel: T5074835532 [mlx4_vnic] eth1:vnic_change_mtu:360: failed: new_mtu 64000 2026 The MOS Note 1611657.1 is very useful for this purpose.

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  • Revisiting the Generations

    - by Row Henson
    I was asked earlier this year to contribute an article to the IHRIM publication – Workforce Solutions Review.  My topic focused on the reality of the Gen Y population 10 years after their entry into the workforce.  Below is an excerpt from that article: It seems like yesterday that we were all talking about the entry of the Gen Y'ers into the workforce and what a radical change that would have on how we attract, retain, motivate, reward, and engage this new, younger segment of the workforce.  We all heard and read that these youngsters would be more entrepreneurial than their predecessors – the Gen X'ers – who were said to be more loyal to their profession than their employer. And, we heard that these “youngsters” would certainly be far less loyal to their employers than the Baby Boomers or even earlier Traditionalists. It was also predicted that – at least for the developed parts of the world – they would be more interested in work/life balance than financial reward; they would need constant and immediate reinforcement and recognition and we would be lucky to have them in our employment for two to three years. And, to keep them longer than that we would need to promote them often so they would be continuously learning since their long-term (10-year) goal would be to own their own business or be an independent consultant.  Well, it occurred to me recently that the first of the Gen Y'ers are now in their early 30s and it is time to look back on some of these predictions. Many really believed the Gen Y'ers would enter the workforce with an attitude – expect everything to be easy for them – have their employers meet their demands or move to the next employer, and I believe that we can now say that, generally, has not been the case. Speaking from personal experience, I have mentored a number of Gen Y'ers and initially felt that with a 40-year career in Human Resources and Human Resources Technology – I could share a lot with them. I found out very quickly that I was learning at least as much from them! Some of the amazing attributes I found from these under-30s was their fearlessness, ease of which they were able to multi-task, amazing energy and great technical savvy. They were very comfortable with collaborating with colleagues from both inside the company and peers outside their organization to problem-solve quickly. Most were eager to learn and willing to work hard.  This brings me to the generation that will follow the Gen Y'ers – the Generation Z'ers – those born after 1998. We have come full circle. If we look at the Silent Generation or Traditionalists, we find a workforce that preceded the television and even very early telephones. We Baby Boomers (as I fall right squarely in this category) remembered the invention of the television and telephone – but laptop computers and personal digital assistants (PDAs) were a thing of “StarTrek” and other science fiction movies and publications. Certainly, the Gen X'ers and Gen Y'ers grew up with the comfort of these devices just as we did with calculators. But, what of those under the age of 10 – how will the workplace look in 15 more years and what type of workforce will be required to operate in the mobile, global, virtual world. I spoke to a friend recently who had her four-year-old granddaughter for a visit. She said she found her in the den in front of the TV trying to use her hand to get the screen to move! So, you see – we have come full circle. The under-70 Traditionalist grew up in a world without TV and the Generation Z'er may never remember the TV we knew just a few years ago. As with every generation – we spend much time generalizing on their characteristics. The most important thing to remember is every generation – just like every individual – is different. The important thing for those of us in Human Resources to remember is that one size doesn’t fit all. What motivates one employee to come to work for you and stay there and be productive is very different than what the next employee is looking for and the organization that can provide this fluidity and flexibility will be the survivor for generations to come. And, finally, just when we think we have it figured out, a multitude of external factors such as the economy, world politics, industries, and technologies we haven’t even thought about will come along and change those predictions. As I reach retirement age – I do so believing that our organizations are in good hands with the generations to follow – energetic, collaborative and capable of working hard while still understanding the need for balance at work, at home and in the community! 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  • Data Source Connection Pool Sizing

    - by Steve Felts
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} One of the most time-consuming procedures of a database application is establishing a connection. The connection pooling of the data source can be used to minimize this overhead.  That argues for using the data source instead of accessing the database driver directly. Configuring the size of the pool in the data source is somewhere between an art and science – this article will try to move it closer to science.  From the beginning, WLS data source has had an initial capacity and a maximum capacity configuration values.  When the system starts up and when it shrinks, initial capacity is used.  The pool can grow to maximum capacity.  Customers found that they might want to set the initial capacity to 0 (more on that later) but didn’t want the pool to shrink to 0.  In WLS 10.3.6, we added minimum capacity to specify the lower limit to which a pool will shrink.  If minimum capacity is not set, it defaults to the initial capacity for upward compatibility.   We also did some work on the shrinking in release 10.3.4 to reduce thrashing; the algorithm that used to shrink to the maximum of the currently used connections or the initial capacity (basically the unused connections were all released) was changed to shrink by half of the unused connections. The simple approach to sizing the pool is to set the initial/minimum capacity to the maximum capacity.  Doing this creates all connections at startup, avoiding creating connections on demand and the pool is stable.  However, there are a number of reasons not to take this simple approach. When WLS is booted, the deployment of the data source includes synchronously creating the connections.  The more connections that are configured in initial capacity, the longer the boot time for WLS (there have been several projects for parallel boot in WLS but none that are available).  Related to creating a lot of connections at boot time is the problem of logon storms (the database gets too much work at one time).   WLS has a solution for that by setting the login delay seconds on the pool but that also increases the boot time. There are a number of cases where it is desirable to set the initial capacity to 0.  By doing that, the overhead of creating connections is deferred out of the boot and the database doesn’t need to be available.  An application may not want WLS to automatically connect to the database until it is actually needed, such as for some code/warm failover configurations. There are a number of cases where minimum capacity should be less than maximum capacity.  Connections are generally expensive to keep around.  They cause state to be kept on both the client and the server, and the state on the backend may be heavy (for example, a process).  Depending on the vendor, connection usage may cost money.  If work load is not constant, then database connections can be freed up by shrinking the pool when connections are not in use.  When using Active GridLink, connections can be created as needed according to runtime load balancing (RLB) percentages instead of by connection load balancing (CLB) during data source deployment. Shrinking is an effective technique for clearing the pool when connections are not in use.  In addition to the obvious reason that there times where the workload is lighter,  there are some configurations where the database and/or firewall conspire to make long-unused or too-old connections no longer viable.  There are also some data source features where the connection has state and cannot be used again unless the state matches the request.  Examples of this are identity based pooling where the connection has a particular owner and XA affinity where the connection is associated with a particular RAC node.  At this point, WLS does not re-purpose (discard/replace) connections and shrinking is a way to get rid of the unused existing connection and get a new one with the correct state when needed. So far, the discussion has focused on the relationship of initial, minimum, and maximum capacity.  Computing the maximum size requires some knowledge about the application and the current number of simultaneously active users, web sessions, batch programs, or whatever access patterns are common.  The applications should be written to only reserve and close connections as needed but multiple statements, if needed, should be done in one reservation (don’t get/close more often than necessary).  This means that the size of the pool is likely to be significantly smaller then the number of users.   If possible, you can pick a size and see how it performs under simulated or real load.  There is a high-water mark statistic (ActiveConnectionsHighCount) that tracks the maximum connections concurrently used.  In general, you want the size to be big enough so that you never run out of connections but no bigger.   It will need to deal with spikes in usage, which is where shrinking after the spike is important.  Of course, the database capacity also has a big influence on the decision since it’s important not to overload the database machine.  Planning also needs to happen if you are running in a Multi-Data Source or Active GridLink configuration and expect that the remaining nodes will take over the connections when one of the nodes in the cluster goes down.  For XA affinity, additional headroom is also recommended.  In summary, setting initial and maximum capacity to be the same may be simple but there are many other factors that may be important in making the decision about sizing.

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  • How to deal with MySQL Connector/ODBC error "Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock'"

    - by user12653020
    I am sure many users run into a mysterious problem when perfectly working ODBC configurations started failing with errors like: Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' The above error message might be preceded with something like [nxDc[yQ]. At the same time odbc.ini specifies in its DSN different SOCKET=/tmp/mysql.sock or a TCP connection SERVER=<remote_host_or_ip>. The question is, what had happened that the ODBC driver started to ignore the DSN options? The clue lies in the corrupted string [nxDc[yQ], which actually was [UnixODBC][MySQL] with each 2nd symbol removed. This is the case of bad conversion from SQLCHAR to SQLWCHAR. The UnixODBC driver manager took a single-byte character string from the client application and tried to convert it into the wide (multi-byte) characters for the Unicode version of MyODBC driver: Initially the piece of the connection string was represented by 1-byte chars like: [S][E][R][V][E][R][=][m][y][h][o][s][t][;] after the bad conversion to wide chars (commonly 2-byte UTF-16) [SE][RV][ER][=m][yh][os][t;] instead of [S\0][E\0][R\0][V\0][E\0][R\0][=\0][m\0][y\0][h\0][o\0][s\0][t\0][;\0] Naturally, the MyODBC driver could not parse the bad string and tried to use the default connection type (SOCKET) with the default value (/var/lib/mysql/mysql.sock) Now we know what happened, but why it happened? In most cases it happened because of using ODBCManageDataSourcesQ4 utility or its older analog ODBCConfig. When registering ODBC drivers they put lots of additional options and one of these options badly affects the UnixODBC driver manager itself. The solution is simple - remove or comment out the option in odbcinst.ini file (it is empty by default) set for the driver: [MySQL ODBC 5.2.6 Driver] Description    = Driver         = /home/dbs/myodbc526/lib/libmyodbc5w.so Driver64       = /home/dbs/myodbc526/lib/libmyodbc5w.so Setup          = /home/dbs/myodbc526/lib/libmyodbc5S.so Setup64        = /home/dbs/myodbc526/lib/libmyodbc5S.so UsageCount     = 1 CPTimeout      = 0 CPTimeToLive   = 0 IconvEncoding  =  # <--------- remove this line Trace          = TraceFile      = TraceLibrary   = After applying this simple solution (remove the line with IconvEncoding = ) everything came to normal. Prior to removing that line I tried putting different encoding names there, but the result was not good, so I really don't know how to properly use it. Unfortunately, UnixODBC manuals say nothing about it. Therefore, removing this option was the only way to get things done.

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  • Facial Recognition for Retail

    - by David Dorf
    My son decided to do his science project on how the brain recognizes faces.  Faces are so complicated and important that the brain has a dedicated area for just that purpose.  During our research, we came across some emerging uses for facial recognition in the retail industry. If you believe the movies, recognizing faces as they walk by a camera is easy for computers but that's not the reality.  Huge investments are being made by the U.S. government in this area, with a focus on airport security.  Now, companies like Eye See are leveraging that research for marketing purposes.  They do things like track eyes while viewing newspaper ads to see which ads get more "eye time."  This can help marketers make better placement and color decisions. But what caught my eye (that was too easy) was their new mannequins that watch shoppers.  These mannequins, being tested at European retailers like Benetton, watch shoppers that walk by and identify their gender, race, and age.  This helps the retailer better understand the types of customers being attracted to the outfit on the mannequin.  Of course to be most accurate, the software has pictures of the employees so they can be filtered out.  Since the mannequins are closer to the shoppers and at eye-level, they are more accurate than traditional in-ceiling LP cameras. Marketing agency RedPepper is offering retailers the ability to recognize loyalty shoppers at their doors using Facedeal.  For customers that have opted into the program, when they enter the store their face is recognized and they are checked in.  Then, as a reward, they are sent an offer on their smartphone. It won't be long before retailers begin to listen to shoppers are they walk the aisles, then keywords can be collected and aggregated to give the retailer an idea of what people are saying about their stores and products.  Sentiment analysis based on what's said or even facial expressions can't be far off. Clearly retailers need to be cautions and respect customer privacy.  That's why these technologies are emerging slowly.  But since the next generation of shoppers are less concerned about privacy, I expect these technologies to appear sporadically in the next five years then go mainstream.  Time will tell.

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  • Questions Anyone?

    - by Kevin Smith
    I've been working with WebCenter Content for almost 9 years now and have a ton of topics rolling around my head that I'm sure would make excellent blog post once I find the time to write them up. Does anyone have any questions they would like answered? Like why does WCC do ...? How does this feature work? I can't seem to get this working? Post your question to the comments and if it is something on my list of topics I had planned on creating a blog post about I will move it to the top of the list.

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  • Basic is Best

    - by Eric A. Stephens
    Fellow foodies will recognize the recent movement towards "farm-to-table" restaurants. These venues attempt to simplify their menus and source ingredients as close to the source as possible. I had the opportunity to dine at such a restaurant the other evening. I was gushing about the appetizer to my server when she described the preparation for the item and then punctuated her comments with "basic is best". I reminded my fellow enterprise architect diners there was an architecture lesson in that statement. They rolled their eyes and chuckled. But they also knew I was right. I'm reminded of Frederick Brooks' book The Mythical Man Month and his latest The Design of Design. The former must read book talks about complexity. But he refrains from damning all complexity. The world we live in and enterprises we strive to transform with enterprise architecture are complicated organisms, much like the human body. But sometimes a simple solution is the best approach. Fewer applications (think: portfolio rationalization). Fewer components. Fewer lines of code. Whatever level of abstraction you are working at, less is more. I'm reminded of the enterprise architecture principle "Control Technical Diversity". At one firm I created pithy catch phrases for each principles. I named this one "Less is More". But perhaps another variation is what my server said the other night, "Basic is Best".

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  • Recording Available - Features and Functions Payments Module

    - by MHundal
    The Payments Module recording provides a high-level overview of Payments Processing in ETPM.  The recording discusses the Payments Data Model, including Payment Events, Tenders, Tender Control, Deposit and Deposit Control.  In addition, there is a product demonstration of payment processing in the system. Payments Module Overview:  https://oracletalk.webex.com/oracletalk/ldr.php?AT=pb&SP=MC&rID=67364002&rKey=9fe755e4f41a2d4d

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  • Aberdeen 10/25 Webcast: Service Excellence and the Path to Business Transformation

    - by Charles Knapp
    The uncertain economy has had a sustained impact on service organizations and processes. The impact has contributed to new complexities - new customer engagement channels, enhanced user and customer expectations, rapidly evolving technologies, increased competition, and increased compliance and regulatory mandates. Yet many organizations have embraced these challenges by investing in and transforming customer service to evolve, differentiate, and thrive under current constraints. What is their secret? Transforming Support Centers into Profit Centers According to the recent Aberdeen research report, “Service Excellence and the Path to Business Transformation”, service is now viewed as a strategic profit center at nearly 70% of organizations. As customers demand improved service, in terms of speed, efficiency and reliability, an organization's success has become increasingly dependent on optimizing the customer ownership experience. Those service organizations focused on providing easy, consistent, and relevant interactions across the customer lifecycle, including service and support delivery, are experiencing higher levels of customer acquisition and retention and are achieving better revenue and margin growth rates.  Don't miss this opportunity to learn how to transform to provide the next generation of service offerings. Click here to register now for the webcast and download a complimentary copy of this informative new research paper.

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  • Virtual Developer Day - EMEA-friendly time

    - by Tori Wieldt
    OTN's Virtual Developer Day lets you learn about the latest technical improvements in Java without leaving your desk/couch/park bench. Watch informative tutorials on your laptop and improve your Java programming expertise and engage in live chat sessions with Java experts, all for FREE.  OTN Virtual Developer Day: Java Europe/Africa/Middle East - June 25 09:00 to 13:00 BST / 10:00 to 14:00 CEST / 13:30 to 17:30 IST / 12:00 to 16:00 MSK / 08:00 to 12:00 Corresponding UTC (GMT) After a short keynote, you can dive into one of these three tracks:  Java SE 8 Track Learn about the features scheduled for Java SE 8, including Lambda expressions, extension methods for interfaces and a new Date and Time API. Learn how to create basic apps with JavaFX.  Java EE Track Take a close look at the new functionality in Java EE 7. Get presentations and demos on JSON, WebSockets, Batch, Concurrency, JAX-RS 2, JMS 2,  Java Embedded Track Provides an introductions to the Raspberry Pi, the Keil board, ARM architecture, and how to make it all work with Java Embedded. You know Java, now really know Java. Register now!

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  • New Whitepaper: Sales Cloud Business Object Cheatsheet

    - by Richard Bingham
    Ever tried coding groovy in Application Composer and found it hard to remember the API names for the standard objects and their fields? To help we have created this short set of ERD-like diagrams for the most regularly used Business Objects with along with their key attributes. As a handy PDF we hope this quick-reference guide will make this easier and save you some time. Please let us know in the comments below if this is useful or any enhancements you'd like us to add.

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  • Reminder: WebLogic Global, Virtual Developer Day November 5

    - by jeckels
    Just a quick reminder about the FREE virtual developer day focused on WebLogic (and Coherence) coming on November 5th. This day, with content tailored for developers, will guide you through tooling updates and best practices around creating applications with WebLogic and Coherence as target platforms. We'll also explore advances in how you can manage your build, deploy and ongoing management processes to streamline your application's life cycle. And of course, we'll conclude with some hands-on labs that ensure this isn't all a bunch of made-up stuff - get your hands dirty in the code!November 5, 20139am PT/12pm ETREGISTER NOW We're offering two tracks for your attendance, though of course you're free to attend any session you wish. The first will be for pure developers with sessions around developing for WebLogic with HTML5, processing live events with Coherence, and looking at development tooling. The second is for developers who are involved in the building and management processes as part of the application life cycle. These sessions focus on using Maven for builds, using Chef and Puppet for configuration and more.We look forward to seeing you there - don't forget to invite a friend!

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  • Hack Fest at Devoxx

    - by Yolande Poirier
    On November 11th and 12th, Devoxx attendees will get the chance to build a Java embedded application onsite. During the Raspberry Pi & Leap Motion hands-on labs on Monday and Tuesday mornings, you will learn about Raspberry Pi development with Java embedded using Leap Motion and other sensors. The afternoons are hacking time on a project of your choice. You can get your inspiration from existing projects. You can also use their project source code and improve on already developed applications.  The goal is for you to create something fun and innovative in only a couple of days, no matter your experience in embedded systems.  We provide you with equipment like the Raspberry Pi, sensors, and Leap Motion. Thanks to Stephan Janssen for lending us 10 Leap Motions for the Hack Fest. Raspberry Pi and sensors are pre-configured. You will access the sensors via a web address. You can build a project alone if you want. We also give the opportunity to brainstorm ideas with other attendees and maybe build something more complex. You will get one-on-one help from top-notch coaches. Vinicius Senger has tons of experience with Java and the Raspberry. He runs Java embedded challenges and give training year round. Geert Bevin contributed to many open source projects and his latest venture is with the Leap Motion. Bruno Borges's expertise is in connecting backend logic with great interfaces. Yara Senger is a Java Champion and a great Java embedded mentor.    Don't miss this opportunity! This is your chance to transform your idea into a Raspberry Pi or a Leap Motion application.

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  • P-Commerce – What The Heck Is That?

    - by Michael Hylton
    We’ve heard of e-commerce, m-commerce (Mobile Commerce), and f-commerce (Facebook Commerce) but what is p-commerce?  It’s not truly a customer touchpoint or channel but the emphasis on personalization of the buying experience. Ask yourself how well do you know your customer?  Are you able to take what you know about them and apply it to their commerce activity with you and personalize the shopping experience? Much of this is dictated by have a complete 360 degree view of your customer, collecting data from your website, sales interactions, historical commerce purchases, call center activity, how they got to your website, etc. and applying it to their current commerce interaction.  Customers expect to have a similar interaction on your website as they would in your brick-and-mortar store, displaying the products and services that they might be interested in purchasing.

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  • Chart Filtering

    - by Tim Dexter
    Interesting question from a colleague this week. Can you add a filter to a chart to just show a specific set of data? In an RTF template, you need to do a little finagling in the chart definition. In an online template, a couple of clicks and you're done. RTF Build your chart as you would normally to include all the data to start with. Now flip to the Advanced tab to see the code behind the chart. Its not very pretty but with a little effort you can get it looking a little more friendly. Here's my chart showing employees and their salaries. <Graph depthAngle="50" depthRadius="8" seriesEffect="SE_AUTO_GRADIENT"> <LegendArea visible="true"/>  <Title text="Executive Department Only" visible="true" horizontalAlignment="CENTER"/>  <LocalGridData colCount="{count(.//G_2)}" rowCount="1">   <RowLabels>    <Label>SALARY</Label>   </RowLabels>   <ColLabels>    <xsl:for-each select=".//G_2">     <Label><xsl:value-of select="EMP_NAME"/></Label>    </xsl:for-each>   </ColLabels>   <DataValues>    <RowData>     <xsl:for-each select=".//G_2">      <Cell><xsl:value-of select="SALARY"/></Cell>     </xsl:for-each>    </RowData>   </DataValues>  </LocalGridData> </Graph> Note the emboldened text. Its currently grabbing all values in the G_2 level of the data. We can use an XPATH expression to filter the data to the set we want to see. In my case I want to only see the employees that are in the Executive department. My  data is structured thus:   <DATA_DS>     <G_1>         <DEPARTMENT_NAME>Accounting</DEPARTMENT_NAME>         <G_2>             <MANAGER>Higgins</MANAGER>             <EMPLOYEE_ID>206</EMPLOYEE_ID>             <HIRE_DATE>2002-06-07T00:00:00.000-04:00</HIRE_DATE>             <SALARY>8300</SALARY>             <JOB_TITLE>Public Accountant</JOB_TITLE>             <PARAS>11000</PARAS>             <EMP_NAME>William Gietz</EMP_NAME>         </G_2> So the XPATH expression Im going to use to limit the data to the Executive department would be .//G_2[../DEPARTMENT_NAME='Executive'] Note the ../ moves the parser up the XML tree to be able to test the DEPARTMENT_NAME value. I added this XPATH expression to the three instances that need it ColCount, ColLabels and RowData. Its simple enough to do. Testing your XPATH expression is easier to do using a table of data. Please note, as soon as you make changes to the chart code. Going back to the Builder tab, you'll find that everything is grayed out. I recommend you make all the changes you can via the chart dialog before updating the code. Online Template Implementing the filter is much simpler, there is a dialog box to help you out. Add you chart and fill out the various data points you want to show. then hit the Filter item in the ribbon above the chart. That will pop the filter dialog box where you can then add a filter to the chart.   You can add multiple filters if needed and of course you can use the Manage Filters button to re-open and edit the filters. Pretty straightforward stuff!

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  • The Softer Side of Customer Experience

    - by Christina McKeon
    It’s election season in the U.S., and you know what that means. It means I stop by the recycling bin in my garage before entering the house with the contents of my mailbox. A couple of weeks ago, I was doing my usual direct mail purge when I came across a piece from The Container Store®. This piece would have gone straight to the recycling bin, but the title stopped me: Learn what WE STAND FOR! Under full disclaimer, I’m probably a “frequent flier” at The Container Store. One can never be too organized! Now, back to the direct mail piece. I opened it to discover that The Container Store has taken their customer experience beyond “a shopping experience that makes you smile” to giving customers more insight and transparency into how they feel about their employees, the vendors they partner with, and the communities they live in. The direct mail piece included several employees showcasing a skill, hobby or talent with their photo and a personal note that used one word to describe what these employees believe The Container Store stands for. I do not recall the last time I read through an entire piece of direct mail. But this time, I pored over all the comments and photos.  Summer, a salesperson, believes that one word is PASSION. Thomas in distribution center inventory systems chooses the word ACTION. The list goes on to include MATCHLESS, FUN, FAMILY, LOVE, and EMPOWERMENT. The Container Store is running a contest asking you to tell them what nonprofit organization you stand for. Anyone can submit their favorite nonprofit to win cash, products and services from The Container Store. Don’t forget about the softer side of customer experience. With many organizations working feverishly to transform their business into being more customer-centric, it’s easy to get caught up in processes and technology. Focusing on people and social responsibility often falls behind and becomes a lower priority. Keeping people and social responsibility at the forefront is crucial. Your customers will use your processes and technology, but they will see or hear your people and feel their passion. The latter is what they will remember most about your brand. I’m sure there are many other great examples of the softer side of customer experience. Please share your examples in the comments section.

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  • Install tmux on Mac OS X

    - by unixben
    This is a short run down on how to get tmux running on your Mac OS X system. The same methodology applies when compiling this on Solaris. What is tmux? According to the developer's page, "tmux is a terminal multiplexer: it enables a number of terminals (or windows), each running a separate program, to be created, accessed, and controlled from a single screen. tmux may be detached from a screen and continue running in the background, then later reattached". Why not just use screen? For me, the primary reason I switched to tmux from screen is the much easier configuration syntax that tmux offers. If you've ever struggled with formatting screen's caption or hardstatus line, then you will appreciate the ease with which you can achieve the same results in tmux. Preparing your environment You will need a C compiler installed. I believe that OS X ships by default with GNU make, but if not, then you will need to obtain it or use Xcode. Download the sources While I'm putting all this together, I like to keep everything neatly tucked away in a build directory. mkdir ~/build cd ~/build curl -OL http://downloads.sourceforge.net/tmux/tmux-1.5.tar.gz curl -OL http://downloads.sourceforge.net/project/levent/libevent/libevent-2.0/libevent-2.0.16-stable.tar.gz Unpack the sources tar xzf tmux-1.5.tar.gz tar xzf libevent-2.0.16-stable.tar.gz Compiling libevent cd libevent-2.0.16-stable ./configure --prefix=/opt make sudo make install Compiling tmux cd ../tmux-1.5 LDFLAGS="-L/opt/lib" CPPFLAGS="-I/opt/include" LIBS="-lresolv" ./configure --prefix=/opt make sudo make install That's all there is to it!

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