model driven - Page 353

Keyboard Shortcuts in Oracle SQL Developer

- by thatjeffsmith

The CTRL key, which stands for ConTRoL…aw, the good ole days What keyboard shortcuts should EVERY Oracle SQL Developer user know? How do you find new shortcuts to master, and how do you change them to match ones you’ve already learned in other tools? These are the driving questions for today’s post. While some of us may be keyboard ninjas, and others are more driven to use the mouse – everyone has probably picked up a few strategic keyboard shortcuts over the years. For example, I’ve personally JUST memorized the Cmd-Shift-4 ‘trick’ in Mac OS X. And of course we all know what F1 does, right? Right?!? Here are a few more keyboard shortcuts to commit to memory. My Favorite SQL Developer Shortcuts ctrl-enter : executes the current statement(s) F5 : executes the current code as a script (think SQL*Plus) ctrl-space : invokes code insight on demand Code Editor – Completion Insight – Enable Completion Auto-Popup (Keyword being Auto) ctrl-Up/Dn : replaces worksheet with previous/next SQL from SQL History ctrl-shift+Up/Dn : same as above but appends instead of replaces shift+F4 : opens a Describe window for current object at cursor ctrl+F7 : format SQL ctrl+/ : toggles line commenting ctrl+e : incremental search Configuring Keyboard Shortcuts in SQL Developer Tools Preferences Shortcut Keys Search by command name OR the keystroke itself Some tips… Sort by category Pay special attention to the ‘Code Editor’ and ‘Other’ categories Mind the conflicts when you change the defaults Be nice – share! You can save your new mappings with your co-workers using the Export and Import buttons Click on ‘More Actions’ to expose the Import and Export buttons When I get ‘bored’ or if I think I might be missing something, I peruse the Code Editor and Other categories, again! I’ve picked up quite a few cool editor tricks here. Then I blog about them, like they’re ‘magic.’ #EvilLaugh But the main tip is this – don’t let your previously memorized keyboard shortcuts SHORTCUT your usage of SQL Developer. If your fingers have already memorized some keystrokes, just re-program SQL Developer to match! What’s your favorite shortcut? I’ll use the most popular shortcut mentioned in the comments to round out my Top 10 list above!

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Microsoft and the open source community

- by Charles Young

For the last decade, I have repeatedly, in my imitable Microsoft fan boy style, offered an alternative view to commonly held beliefs about Microsoft's stance on open source licensing. In earlier times, leading figures in Microsoft were very vocal in resisting the idea that commercial licensing is outmoded or morally reprehensible. Many people interpreted this as all-out corporate opposition to open source licensing. I never read it that way. It is true that I've met individual employees of Microsoft who are antagonistic towards FOSS (free and open source software), but I've met more who are supportive or at least neutral on the subject. In any case, individual attitudes of employees don't necessarily reflect a corporate stance. The strongest opposition I've encountered has actually come from outside the company. It's not a charitable thought, but I sometimes wonder if there are people in the .NET community who are opposed to FOSS simply because they believe, erroneously, that Microsoft is opposed. Here, for what it is worth, are the points I've repeated endlessly over the years and which have often been received with quizzical scepticism. a) A decade ago, Microsoft's big problem was not FOSS per se, or even with copyleft. The thing which really kept them awake at night was the fear that one day, someone might find, deep in the heart of the Windows code base, some code that should not be there and which was published under GPL. The likelihood of this ever happening has long since faded away, but there was a time when MS was running scared. I suspect this is why they held out for a while from making Windows source code open to inspection. Nowadays, as an MVP, I am positively encouraged to ask to see Windows source. b) Microsoft has never opposed the open source community. They have had problems with specific people and organisations in the FOSS community. Back in the 1990s, Richard Stallman gave time and energy to a successful campaign to launch antitrust proceedings against Microsoft. In more recent times, the negative attitude of certain people to Microsoft's submission of two FOSS licences to the OSI (both of which have long since been accepted), and the mad scramble to try to find any argument, however tenuous, to block their submission was not, let us say, edifying. c) Microsoft has never, to my knowledge, written off the FOSS model. They certainly don't agree that more traditional forms of licensing are inappropriate or immoral, and they've always been prepared to say so. One reason why it was so hard to convince people that Microsoft is not rabidly antagonistic towards FOSS licensing is that so many people think they have no involvement in open source. A decade ago, there was virtually no evidence of any such involvement. However, that was a long time ago. Quietly over the years, Microsoft has got on with the job of working out how to make use of FOSS licensing and how to support the FOSS community. For example, as well as making increasingly extensive use of Github, they run an important FOSS forge (CodePlex) on which they, themselves, host many hundreds of distinct projects. The total count may even be in the thousands now. I suspect there is a limit of about 500 records on CodePlex searches because, for the past few years, whenever I search for Microsoft-specific projects on CodePlex, I always get approx. 500 hits. Admittedly, a large volume of the stuff they publish under FOSS licences amounts to code samples, but many of those 'samples' have grown into useful and fully featured frameworks, libraries and tools. All this is leading up to the observation that yesterday's announcement by Scott Guthrie marks a significant milestone and should not go unnoticed. If you missed it, let me summarise. From the first release of .NET, Microsoft has offered a web development framework called ASP.NET. The core libraries are included in the .NET framework which is released free of charge, but which is not open source. However, in recent years, the number of libraries that constitute ASP.NET have grown considerably. Today, most professional ASP.NET web development exploits the ASP.NET MVC framework. This, together with several other important parts of the ASP.NET technology stack, is released on CodePlex under the Apache 2.0 licence. Hence, today, a huge swathe of web development on the .NET/Azure platform relies four-square on the use of FOSS frameworks and libraries. Yesterday, Scott Guthrie announced the next stage of ASP.NET's journey towards FOSS nirvana. This involves extending ASP.NET's FOSS stack to include Web API and the MVC Razor view engine which is rapidly becoming the de facto 'standard' for building web pages in ASP.NET. However, perhaps the more important announcement is that the ASP.NET team will now accept and review contributions from the community. Scott points out that this model is already in place elsewhere in Microsoft, and specifically draws attention to development of the Windows Azure SDKs. These SDKs are central to Azure development. The .NET and Java SDKs are published under Apache 2.0 on Github and Microsoft is open to community contributions. Accepting contributions is a more profound move than simply releasing code under FOSS licensing. It means that Microsoft is wholeheartedly moving towards a full-blooded open source approach for future evolution of some of their central and most widely used .NET and Azure frameworks and libraries. In conjunction with Scott's announcement, Microsoft has also released Git support for CodePlex (at long last!) and, perhaps more importantly, announced significant new investment in their own FOSS forge. Here at Solidsoft we have several reasons to be very interested in Scott's announcement. I'll draw attention to one of them. Earlier this year we wrote the initial version of a new UK Government web application called CloudStore. CloudStore provides a way for local and central government to discover and purchase applications and services. We wrote the web site using ASP.NET MVC which is FOSS. However, this point has been lost on the ladies and gentlemen of the press and, I suspect, on some of the decision makers on the government side. They announced a few weeks ago that future versions of CloudStore will move to a FOSS framework, clearly oblivious of the fact that it is already built on a FOSS framework. We are, it is fair to say, mildly irked by the uninformed and badly out-of-date assumption that “if it is Microsoft, it can't be FOSS”. Old prejudices live on.

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AIIM, Oracle and Keste - Talking Social Business in LA

- by Brian Dirking

We had a great event today in Los Angeles - AIIM, Oracle and Keste presented on how organizations are making social business work. Atle Skjekkeland of AIIM presented How Social Business Is Driving Innovation. Atle talked about a number of fascinating points, such as how answers to questions come from unexpected sources. Atle cited the fact that 38% of organizations get half or more of answers from unexpected sources, which speaks to the wisdom of the crowds and how people are benefiting from open communications tools to get answers to their questions. He also had a number of hilarious examples of companies that don't get it. If Comcast were to go to YouTube and search Comcast, they would see the number one hit after their paid ad is a video of one of their technicians asleep on a customer's couch. Seems when he called the office for support he was put on hold so long he fell asleep. Dan O'Leary and Atle Skjekkeland After Atle's presentation I presented on Solving the Innovation Challenge with Oracle WebCenter. Atle had talked about McKinsey's research titled The Rise Of The Networked Enterprise: Web 2.0 Finds Its Payday. I brought in some new McKinsey research that built on that article. The new article is How Social Technologies Are Extending The Organization. A survey of 4,200 Global Executives brought three conclusions for the future: Boundaries among employees, vendors and customers will blur Employee teams will self-organize Data-driven decisions will rise These three items were themes that repeated through the day as we went through examples of what customers are doing today. Next up was Vince Casarez of Keste. Vince was scheduled to profile one customer, but in an incredible 3 for 1 deal, Vince profiled Alcatel-Lucent, Qualcomm, and NetApp. Each of these implementations had content consolidation elements, as well as user engagement requirements that Keste was able to address with Oracle WebCenter. Vince Casarez of Keste And we had a couple of good tweets worth reprinting here. danieloleary Daniel O'Leary Learning about user engagement and social platforms from @bdirking #AIIM LA and @oracle event pic.twitter.com/1aNcLEUs danieloleary Daniel O'Leary Users want to be able to share data and activity streams, work at organizations that embrace social via @bdirking skjekkeland Atle Skjekkeland RT @danieloleary: Learning about user engagement and social platforms from @bdirking #AIIM LA and @oracle event pic.twitter.com/EWRYpvJa danieloleary Daniel O'Leary Thanks again to @bdirking for an amazing event in LA today, really impressed with the completeness of web center JimLundy Jim Lundy @ @danieloleary @bdirking yes, it is looking good - Web Center shadrachwhite Shadrach White @ @bdirking @heybenito I heard the #AIIM event in LA was a hit We had some great conversations through they day, many thanks to everyone who joined in. We look forward to continuing the conversation - thanks again to everyone who attended!

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Are You In The Know About Knowledge?

- by [email protected]

"Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information on it." To me, this simple and elegant quote from the great English author Samuel Johnson is a reflection of Oracle's knowledge base strategy. The knowledge base in the My Oracle Support portal (https://support.oracle.com) hosts nearly a half million documents, including how-to instructions, problem-solution descriptions, code samples, FAQs, critical alerts, technical whitepapers, and so on. AutoVue's footprint in the Oracle knowledge base - although relatively small at just around 400 documents - is a steadily-expanding assortment of valuable info. This information is designed to complement what you have already learned from the AutoVue documentation, or in some cases, to examine topics not yet covered in the documentation. Similar to the documentation, the knowledge base is one of the highest-value self-service avenues, since it delivers answers in real-time and is driven by the topics most relevant to customers. There are many different ways to leverage the AutoVue knowledge content, or what Oracle often refers to as "KM Notes": 1. Knowledge Browser: To browse the knowledge hierarchy, click on the 'Knowledge' tab at the top of the My Oracle Support webpage. In the list of product areas at the left, click on 'More Applications', then on 'Oracle AutoVue'. From here, you can either view the full set of KM Notes under the AutoVue product family (AutoVue, VueLink, Web Services, Document Print Services, etc) by clicking on 'All of Oracle AutoVue', or you can drill down further by clicking on 'Enterprise Visualization'. 2. Search: To execute simple keyword searches, use the Search bar at the top-right of the My Oracle Support webpage: 3. Advanced Search: Beside the same Search bar at the top-right of the My Oracle Support webpage, click on the 'Advanced' link in order to increase your control over the search string as well as the product to search against: 4. In your Dashboard: By clicking on the 'Customize' link at the top-right of the Dashboard page in My Oracle Support, you can drag & drop multiple "Knowledge Articles" widgets onto your dashboard. Then, click on the pencil icon at the top-right of the widget to customize it by product. This allows you to keep an active monitor on the most recently updated KM Notes across any product: 5. During SR Creation: As you submit a new Service Request, after entering the product information, SR title, and SR description, you will be presented with a frame at the left containing KM Note suggestions based on the information entered: Let Oracle know what you think! If you like or dislike an article, or would like to comment on how easy/difficult it was to find the article, click on the "Rate this document" link at the bottom of the KM Note. Similarly, during SR creation if one of the suggested KM Notes resolves your question/issue, you can click the "This article solved my problem" link at the bottom of the page. I hope these approaches improve your ability find knowledge content within the My Oracle Support portal, and I encourage you to continue to build your knowledge to further your success with the AutoVue product family.

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Getting Internet Explorer to Open Different Sets of Tabs Based on the Day of the Week

- by Akemi Iwaya

If you have to use Internet Explorer for work and need to open a different set of work-specific tabs every day, is there a quick and easy way to do it instead of opening each one individually? Today’s Question & Answer session comes to us courtesy of SuperUser—a subdivision of Stack Exchange, a community-driven grouping of Q&A web sites. The Question SuperUser reader bobSmith1432 is looking for a quick and easy way to open different daily sets of tabs in Internet Explorer for his work: When I open Internet Explorer on different days of the week, I want different tabs to be opened automatically. I have to run different reports for work each day of the week and it takes a lot of time to open the 5-10 tabs I use to run the reports. It would be a lot faster if, when I open Internet Explorer, the tabs I needed would automatically load and be ready. Is there a way to open 5-10 different tabs in Internet Explorer depending on the day of the week? Example: Monday – 6 Accounting Pages Tuesday – 7 Billing Pages Wednesday – 5 HR Pages Thursday – 10 Schedule Pages Friday – 8 Work Summary/Order Pages Is there an easier way for Bob to get all those tabs to load and be ready to go each day instead of opening them individually every time? The Answer SuperUser contributor Julian Knight has a simple, non-script solution for us: Rather than trying the brute force method, how about a work around? Open up each set of tabs either in different windows, or one set at a time, and save all tabs to bookmark folders. Put the folders on the bookmark toolbar for ease of access. Each day, right-click on the appropriate folder and click on ‘Open in tab group’ to open all the tabs. You could put all the day folders into a top-level folder to save space if you want, but at the expense of an extra click to get to them. If you really must go further, you need to write a program or script to drive Internet Explorer. The easiest way is probably writing a PowerShell script. Special Note: There are various scripts shared on the discussion page as well, so the solution shown above is just one possibility out of many. If you love the idea of using scripts for a function like this, then make sure to browse on over to the discussion page to see the various ones SuperUser members have shared! Have something to add to the explanation? Sound off in the comments. Want to read more answers from other tech-savvy Stack Exchange users? Check out the full discussion thread here.

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Silverlight Cream for April 11, 2010 -- #836

- by Dave Campbell

In this Issue: Rénald Nollet, Roboblob, Laurent Bugnion, Timmy Kokke, Michael Sync(-2-), Victor Gaudioso, and Bill Reiss. Brought to you from a tiny table in my no-tell-motelTM in 'Vegas AKA "cheaper than anywhere else" and the WiFi is free and smokin'... From SilverlightCream.com: Sync your Silverlight out-of-browser application data without service but with Dropbox Rénald Nollet is in good company (Walt Ritscher) because he's demo'ing synching OOB apps with dropbox. Unit Testable WCF Web Services in MVVM and Silverlight 4 Roboblob is discussing calling WCF Web Services from a Silverlight MVVM app... something he's been avoiding up to now. Good long code and text-filled article, with the project to download. Using commands with ApplicationBarMenuItem and ApplicationBarButton in Windows Phone 7 I almost missed this post by Laurent Bugnion, on how to get around the problem of not being able to attach commands to the ApplicationBarMenuItem and ApplicationBarButton in WP7. He gets around it with (gasp) code behind :) Introducing jLight – Talking to the DOM using Silverlight and jQuery. Oh boy... if you haven't been using jQuery yet, this should get it going for you... Timmy Kokke has produced jLight which brings jQuery into Silverlight for ease of DOM interaction... and it's on CodePlex! Test-Driven Development in Windows Phone7 – Part 1: Unit Testing with Silverlight for Phone7 Michael Sync's starting a series on TDD with Silverlight on WP7. Great tutorial and all the code is available. Tip: “Object reference not set to an instance of an object” Error in Silverlight for Windows Phone 7 Michael Sync also has a tip up for the resolution of an error we've all seen in all sorts of development, but now in WP7, and the workaround is deceptively simple. New Silverlight Video Tutorial: How to Create Gradients Victor Gaudioso has a new video tutorial up for creating gradients in Expression Blend... don't fumble around in Blend... learn from the master! Space Rocks game step 8: Hyperspace Bill Reiss is up to episode 8 in his Silverlight game series now... this latest is on Hyperspace ... don'cha wish you could just do that? My trip to 'Vegas would have been a lot faster :) Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight Silverlight 3 Silverlight 4 Windows Phone MIX10

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Accessing SharePoint 2010 Data with REST/OData on Windows Phone 7

- by Jan Tielens

Consuming SharePoint 2010 data in Windows Phone 7 applications using the CTP version of the developer tools is quite a challenge. The issue is that the SharePoint 2010 data is not anonymously available; users need to authenticate to be able to access the data. When I first tried to access SharePoint 2010 data from my first Hello-World-type Windows Phone 7 application I thought “Hey, this should be easy!” because Windows Phone 7 development based on Silverlight and SharePoint 2010 has a Client Object Model for Silverlight. Unfortunately you can’t use the Client Object Model of SharePoint 2010 on the Windows Phone platform; there’s a reference to an assembly that’s not available (System.Windows.Browser). My second thought was “OK, no problem!” because SharePoint 2010 also exposes a REST/OData API to access SharePoint data. Using the REST API in SharePoint 2010 is as easy as making a web request for a URL (in which you specify the data you’d like to retrieve), e.g. http://yoursiteurl/_vti_bin/listdata.svc/Announcements. This is very easy to accomplish in a Silverlight application that’s running in the context of a page in a SharePoint site, because the credentials of the currently logged on user are automatically picked up and passed to the WCF service. But a Windows Phone application is of course running outside of the SharePoint site’s page, so the application should build credentials that have to be passed to SharePoint’s WCF service. This turns out to be a small challenge in Silverlight 3, the WebClient doesn’t support authentication; there is a Credentials property but when you set it and make the request you get a NotImplementedException exception. Probably this issued will be solved in the very near future, since Silverlight 4 does support authentication, and there’s already a WCF Data Services download that uses this new platform feature of Silverlight 4. So when Windows Phone platform switches to Silverlight 4, you can just use the WebClient to get the data. Even more, if the OData Client Library for Windows Phone 7 gets updated after that, things should get even easier! By the way: the things I’m writing in this paragraph are just assumptions that I make which make a lot of sense IMHO, I don’t have any info all of this will happen, but I really hope so. So are SharePoint developers out of the Windows Phone development game until they get this fixed? Well luckily not, when the HttpWebRequest class is being used instead, you can pass credentials! Using the HttpWebRequest class is slightly more complex than using the WebClient class, but the end result is that you have access to your precious SharePoint 2010 data. The following code snippet is getting all the announcements of an Annoucements list in a SharePoint site: HttpWebRequest webReq = (HttpWebRequest)HttpWebRequest.Create("http://yoursite/_vti_bin/listdata.svc/Announcements");webReq.Credentials = new NetworkCredential("username", "password"); webReq.BeginGetResponse( (result) => { HttpWebRequest asyncReq = (HttpWebRequest)result.AsyncState; XDocument xdoc = XDocument.Load( ((HttpWebResponse)asyncReq.EndGetResponse(result)).GetResponseStream()); XNamespace ns = "http://www.w3.org/2005/Atom"; var items = from item in xdoc.Root.Elements(ns + "entry") select new { Title = item.Element(ns + "title").Value }; this.Dispatcher.BeginInvoke(() => { foreach (var item in items) MessageBox.Show(item.Title); }); }, webReq); When you try this in a Windows Phone 7 application, make sure you add a reference to the System.Xml.Linq assembly, because the code uses Linq to XML to parse the resulting Atom feed, so the Title of every announcement is being displayed in a MessageBox. Check out my previous post if you’d like to see a more polished sample Windows Phone 7 application that displays SharePoint 2010 data.When you plan to use this technique, it’s of course a good idea to encapsulate the code doing the request, so it becomes really easy to get the data that you need. In the following code snippet you can find the GetAtomFeed method that gets the contents of any Atom feed, even if you need to authenticate to get access to the feed. delegate void GetAtomFeedCallback(Stream responseStream); public MainPage(){ InitializeComponent(); SupportedOrientations = SupportedPageOrientation.Portrait | SupportedPageOrientation.Landscape; string url = "http://yoursite/_vti_bin/listdata.svc/Announcements"; string username = "username"; string password = "password"; string domain = ""; GetAtomFeed(url, username, password, domain, (s) => { XNamespace ns = "http://www.w3.org/2005/Atom"; XDocument xdoc = XDocument.Load(s); var items = from item in xdoc.Root.Elements(ns + "entry") select new { Title = item.Element(ns + "title").Value }; this.Dispatcher.BeginInvoke(() => { foreach (var item in items) { MessageBox.Show(item.Title); } }); });} private static void GetAtomFeed(string url, string username, string password, string domain, GetAtomFeedCallback cb){ HttpWebRequest webReq = (HttpWebRequest)HttpWebRequest.Create(url); webReq.Credentials = new NetworkCredential(username, password, domain); webReq.BeginGetResponse( (result) => { HttpWebRequest asyncReq = (HttpWebRequest)result.AsyncState; HttpWebResponse resp = (HttpWebResponse)asyncReq.EndGetResponse(result); cb(resp.GetResponseStream()); }, webReq);}

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How to solve exception_priv _instruction exception while running destop project? [on hold]

- by Haritha

While running desktop project im getting exception_priv _instruction how to solve this??? while running this page is coming # # A fatal error has been detected by the Java Runtime Environment: # # EXCEPTION_PRIV_INSTRUCTION (0xc0000096) at pc=0x02f5a92b, pid=3012, tid=3104 # # JRE version: 7.0-b147 # Java VM: Java HotSpot(TM) Client VM (21.0-b17 mixed mode, sharing windows-x86 ) # Problematic frame: # C 0x02f5a92b # # Failed to write core dump. Minidumps are not enabled by default on client versions of Windows # # If you would like to submit a bug report, please visit: # http://bugreport.sun.com/bugreport/crash.jsp # The crash happened outside the Java Virtual Machine in native code. # See problematic frame for where to report the bug. # --------------- T H R E A D --------------- Current thread (0x02f5a800): JavaThread "LWJGL Application" [_thread_in_native, id=3104, stack(0x076f0000,0x07740000)] siginfo: ExceptionCode=0xc0000096 Registers: EAX=0x000df4f0, EBX=0x32afc180, ECX=0x000df4f0, EDX=0x00000020 ESP=0x0773f768, EBP=0x0773f790, ESI=0x32afc180, EDI=0x02f5a800 EIP=0x02f5a92b, EFLAGS=0x00010206 Top of Stack: (sp=0x0773f768) 0x0773f768: 02bd429c 02bd429c 0773f770 32afc180 0x0773f778: 0773f7b8 32b022c8 00000000 32afc180 0x0773f788: 00000000 0773f7a0 0773f7dc 00943187 0x0773f798: 229ec1c0 00948839 69081736 00000000 0x0773f7a8: 089b0048 00000000 00000014 00001406 0x0773f7b8: 00000002 0773f7bc 32afbeb0 0773f7f8 0x0773f7c8: 32b022c8 00000000 32afbf00 0773f7a0 0x0773f7d8: 0773f7f0 0773f81c 00943187 69081736 Instructions: (pc=0x02f5a92b) 0x02f5a90b: 00 43 00 00 00 00 f0 bc 02 e8 00 e9 22 40 f7 73 0x02f5a91b: 07 85 a5 94 00 90 f7 73 07 50 cc a0 6d d8 49 c0 0x02f5a92b: 6d 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0x02f5a93b: 00 00 00 00 00 00 00 00 00 08 80 3d 37 00 00 00 Register to memory mapping: EAX=0x000df4f0 is an unknown value EBX=0x32afc180 is an oop {method} - klass: {other class} ECX=0x000df4f0 is an unknown value EDX=0x00000020 is an unknown value ESP=0x0773f768 is pointing into the stack for thread: 0x02f5a800 EBP=0x0773f790 is pointing into the stack for thread: 0x02f5a800 ESI=0x32afc180 is an oop {method} - klass: {other class} EDI=0x02f5a800 is a thread Stack: [0x076f0000,0x07740000], sp=0x0773f768, free space=317k Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code) C 0x02f5a92b j org.lwjgl.opengl.GL11.glVertexPointer(IILjava/nio/FloatBuffer;)V+48 j com.badlogic.gdx.backends.lwjgl.LwjglGL10.glVertexPointer(IIILjava/nio/Buffer;)V+53 j com.badlogic.gdx.graphics.glutils.VertexArray.bind()V+149 j com.badlogic.gdx.graphics.Mesh.bind()V+25 j com.badlogic.gdx.graphics.Mesh.render(IIIZ)V+32 j com.badlogic.gdx.graphics.Mesh.render(III)V+8 j com.badlogic.gdx.graphics.g2d.SpriteBatch.flush()V+197 j com.badlogic.gdx.graphics.g2d.SpriteBatch.switchTexture(Lcom/badlogic/gdx/graphics/Texture;)V+1 j com.badlogic.gdx.graphics.g2d.SpriteBatch.draw(Lcom/badlogic/gdx/graphics/Texture;FFFF)V+33 j sevenseas.game.WorldRenderer.drawBob()V+54 j sevenseas.game.WorldRenderer.render()V+12 j sevenseas.game.GameClass.render(F)V+38 j com.badlogic.gdx.Game.render()V+19 j com.badlogic.gdx.backends.lwjgl.LwjglApplication.mainLoop()V+642 j com.badlogic.gdx.backends.lwjgl.LwjglApplication$1.run()V+27 v ~StubRoutines::call_stub V [jvm.dll+0x122c7e] V [jvm.dll+0x1c9c0e] V [jvm.dll+0x122e73] V [jvm.dll+0x122ed7] V [jvm.dll+0xccd1f] V [jvm.dll+0x14433f] V [jvm.dll+0x171549] C [msvcr100.dll+0x5c6de] endthreadex+0x3a C [msvcr100.dll+0x5c788] endthreadex+0xe4 C [kernel32.dll+0xb713] GetModuleFileNameA+0x1b4 Java frames: (J=compiled Java code, j=interpreted, Vv=VM code) j org.lwjgl.opengl.GL11.nglVertexPointer(IIIJJ)V+0 j org.lwjgl.opengl.GL11.glVertexPointer(IILjava/nio/FloatBuffer;)V+48 j com.badlogic.gdx.backends.lwjgl.LwjglGL10.glVertexPointer(IIILjava/nio/Buffer;)V+53 j com.badlogic.gdx.graphics.glutils.VertexArray.bind()V+149 j com.badlogic.gdx.graphics.Mesh.bind()V+25 j com.badlogic.gdx.graphics.Mesh.render(IIIZ)V+32 j com.badlogic.gdx.graphics.Mesh.render(III)V+8 j com.badlogic.gdx.graphics.g2d.SpriteBatch.flush()V+197 j com.badlogic.gdx.graphics.g2d.SpriteBatch.switchTexture(Lcom/badlogic/gdx/graphics/Texture;)V+1 j com.badlogic.gdx.graphics.g2d.SpriteBatch.draw(Lcom/badlogic/gdx/graphics/Texture;FFFF)V+33 j sevenseas.game.WorldRenderer.drawBob()V+54 j sevenseas.game.WorldRenderer.render()V+12 j sevenseas.game.GameClass.render(F)V+38 j com.badlogic.gdx.Game.render()V+19 j com.badlogic.gdx.backends.lwjgl.LwjglApplication.mainLoop()V+642 j com.badlogic.gdx.backends.lwjgl.LwjglApplication$1.run()V+27 v ~StubRoutines::call_stub --------------- P R O C E S S --------------- Java Threads: ( => current thread ) 0x003d6c00 JavaThread "DestroyJavaVM" [_thread_blocked, id=3240, stack(0x008c0000,0x00910000)] =>0x02f5a800 JavaThread "LWJGL Application" [_thread_in_native, id=3104, stack(0x076f0000,0x07740000)] 0x02bcf000 JavaThread "Service Thread" daemon [_thread_blocked, id=2612, stack(0x02e00000,0x02e50000)] 0x02bc1000 JavaThread "C1 CompilerThread0" daemon [_thread_blocked, id=2776, stack(0x02db0000,0x02e00000)] 0x02bbf400 JavaThread "Attach Listener" daemon [_thread_blocked, id=2448, stack(0x02d60000,0x02db0000)] 0x02bbe000 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=1764, stack(0x02d10000,0x02d60000)] 0x02bb8000 JavaThread "Finalizer" daemon [_thread_blocked, id=3864, stack(0x02cc0000,0x02d10000)] 0x02bb3400 JavaThread "Reference Handler" daemon [_thread_blocked, id=2424, stack(0x02c70000,0x02cc0000)] Other Threads: 0x02bb1800 VMThread [stack: 0x02c20000,0x02c70000] [id=3076] 0x02bd1000 WatcherThread [stack: 0x02e50000,0x02ea0000] [id=3276] VM state:not at safepoint (normal execution) VM Mutex/Monitor currently owned by a thread: None Heap def new generation total 4928K, used 2571K [0x229c0000, 0x22f10000, 0x27f10000) eden space 4416K, 46% used [0x229c0000, 0x22bc2e38, 0x22e10000) from space 512K, 100% used [0x22e90000, 0x22f10000, 0x22f10000) to space 512K, 0% used [0x22e10000, 0x22e10000, 0x22e90000) tenured generation total 10944K, used 634K [0x27f10000, 0x289c0000, 0x329c0000) the space 10944K, 5% used [0x27f10000, 0x27faea60, 0x27faec00, 0x289c0000) compacting perm gen total 12288K, used 1655K [0x329c0000, 0x335c0000, 0x369c0000) the space 12288K, 13% used [0x329c0000, 0x32b5dc58, 0x32b5de00, 0x335c0000) ro space 10240K, 42% used [0x369c0000, 0x36dfc660, 0x36dfc800, 0x373c0000) rw space 12288K, 53% used [0x373c0000, 0x37a38180, 0x37a38200, 0x37fc0000) Code Cache [0x00940000, 0x009d8000, 0x02940000) total_blobs=305 nmethods=80 adapters=158 free_code_cache=32183Kb largest_free_block=32955904 Dynamic libraries: 0x00400000 - 0x0042f000 C:\Program Files\Java\jre7\bin\javaw.exe 0x7c900000 - 0x7c9af000 C:\WINDOWS\system32\ntdll.dll 0x7c800000 - 0x7c8f6000 C:\WINDOWS\system32\kernel32.dll 0x77dd0000 - 0x77e6b000 C:\WINDOWS\system32\ADVAPI32.dll 0x77e70000 - 0x77f02000 C:\WINDOWS\system32\RPCRT4.dll 0x77fe0000 - 0x77ff1000 C:\WINDOWS\system32\Secur32.dll 0x7e410000 - 0x7e4a1000 C:\WINDOWS\system32\USER32.dll 0x77f10000 - 0x77f59000 C:\WINDOWS\system32\GDI32.dll 0x773d0000 - 0x774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.5512_x-ww_35d4ce83\COMCTL32.dll 0x77c10000 - 0x77c68000 C:\WINDOWS\system32\msvcrt.dll 0x77f60000 - 0x77fd6000 C:\WINDOWS\system32\SHLWAPI.dll 0x76390000 - 0x763ad000 C:\WINDOWS\system32\IMM32.DLL 0x629c0000 - 0x629c9000 C:\WINDOWS\system32\LPK.DLL 0x74d90000 - 0x74dfb000 C:\WINDOWS\system32\USP10.dll 0x78aa0000 - 0x78b5e000 C:\Program Files\Java\jre7\bin\msvcr100.dll 0x6d940000 - 0x6dc61000 C:\Program Files\Java\jre7\bin\client\jvm.dll 0x71ad0000 - 0x71ad9000 C:\WINDOWS\system32\WSOCK32.dll 0x71ab0000 - 0x71ac7000 C:\WINDOWS\system32\WS2_32.dll 0x71aa0000 - 0x71aa8000 C:\WINDOWS\system32\WS2HELP.dll 0x76b40000 - 0x76b6d000 C:\WINDOWS\system32\WINMM.dll 0x76bf0000 - 0x76bfb000 C:\WINDOWS\system32\PSAPI.DLL 0x6d8d0000 - 0x6d8dc000 C:\Program Files\Java\jre7\bin\verify.dll 0x6d370000 - 0x6d390000 C:\Program Files\Java\jre7\bin\java.dll 0x6d920000 - 0x6d933000 C:\Program Files\Java\jre7\bin\zip.dll 0x6cec0000 - 0x6cf42000 C:\Documents and Settings\7stl0225\Local Settings\Temp\libgdx7stl0225\37fe1abc\gdx.dll 0x10000000 - 0x1004c000 C:\Documents and Settings\7stl0225\Local Settings\Temp\libgdx7stl0225\52d76f2b\lwjgl.dll 0x5ed00000 - 0x5edcc000 C:\WINDOWS\system32\OPENGL32.dll 0x68b20000 - 0x68b40000 C:\WINDOWS\system32\GLU32.dll 0x73760000 - 0x737ab000 C:\WINDOWS\system32\DDRAW.dll 0x73bc0000 - 0x73bc6000 C:\WINDOWS\system32\DCIMAN32.dll 0x77c00000 - 0x77c08000 C:\WINDOWS\system32\VERSION.dll 0x070b0000 - 0x07115000 C:\DOCUME~1\7stl0225\LOCALS~1\Temp\libgdx7stl0225\52d76f2b\OpenAL32.dll 0x7c9c0000 - 0x7d1d7000 C:\WINDOWS\system32\SHELL32.dll 0x774e0000 - 0x7761d000 C:\WINDOWS\system32\ole32.dll 0x5ad70000 - 0x5ada8000 C:\WINDOWS\system32\uxtheme.dll 0x76fd0000 - 0x7704f000 C:\WINDOWS\system32\CLBCATQ.DLL 0x77050000 - 0x77115000 C:\WINDOWS\system32\COMRes.dll 0x77120000 - 0x771ab000 C:\WINDOWS\system32\OLEAUT32.dll 0x73f10000 - 0x73f6c000 C:\WINDOWS\system32\dsound.dll 0x76c30000 - 0x76c5e000 C:\WINDOWS\system32\WINTRUST.dll 0x77a80000 - 0x77b15000 C:\WINDOWS\system32\CRYPT32.dll 0x77b20000 - 0x77b32000 C:\WINDOWS\system32\MSASN1.dll 0x76c90000 - 0x76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll 0x72d20000 - 0x72d29000 C:\WINDOWS\system32\wdmaud.drv 0x72d10000 - 0x72d18000 C:\WINDOWS\system32\msacm32.drv 0x77be0000 - 0x77bf5000 C:\WINDOWS\system32\MSACM32.dll 0x77bd0000 - 0x77bd7000 C:\WINDOWS\system32\midimap.dll 0x73ee0000 - 0x73ee4000 C:\WINDOWS\system32\KsUser.dll 0x755c0000 - 0x755ee000 C:\WINDOWS\system32\msctfime.ime 0x69000000 - 0x691a9000 C:\WINDOWS\system32\sisgl.dll 0x73b30000 - 0x73b45000 C:\WINDOWS\system32\mscms.dll 0x73000000 - 0x73026000 C:\WINDOWS\system32\WINSPOOL.DRV 0x66e90000 - 0x66ed1000 C:\WINDOWS\system32\icm32.dll 0x07760000 - 0x0778d000 C:\Program Files\WordWeb\WHook.dll 0x74c80000 - 0x74cac000 C:\WINDOWS\system32\OLEACC.dll 0x76080000 - 0x760e5000 C:\WINDOWS\system32\MSVCP60.dll VM Arguments: jvm_args: -Dfile.encoding=Cp1252 java_command: sevenseas.game.MainDesktop Launcher Type: SUN_STANDARD Environment Variables: PATH=C:/Program Files/Java/jre7/bin/client;C:/Program Files/Java/jre7/bin;C:/Program Files/Java/jre7/lib/i386;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\Java\jdk1.7.0\bin;C:\eclipse; USERNAME=7stl0225 OS=Windows_NT PROCESSOR_IDENTIFIER=x86 Family 15 Model 4 Stepping 1, GenuineIntel --------------- S Y S T E M --------------- OS: Windows XP Build 2600 Service Pack 3 CPU:total 1 (1 cores per cpu, 1 threads per core) family 15 model 4 stepping 1, cmov, cx8, fxsr, mmx, sse, sse2, sse3 Memory: 4k page, physical 2031088k(939252k free), swap 3969920k(3011396k free) vm_info: Java HotSpot(TM) Client VM (21.0-b17) for windows-x86 JRE (1.7.0-b147), built on Jun 27 2011 02:25:52 by "java_re" with unknown MS VC++:1600 time: Sat Oct 26 12:35:14 2013 elapsed time: 0 seconds

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Post Crosstalk 2012

- by David Dorf

This year the Oracle Retail users conference, Crosstalk, had a 20% increase in attendees, which was driven by both new customers and those acquired via Endeca. As the product assets of Oracle have grown, so has the completeness of the solution set. This year was marked by the breadth of omni-channel stories. Rose Spicer and her marketing team (see photo on left) always strive for an equal balance of retailer presentations, networking opportunities, and unique experiences -- this year was no exception. We had 41 different retailers from China, Russia, South Africa, Brazil, Chile, US, Canada and the UK sharing their insights with one another. In all there were 251 executives from 120 iconic brands such as Daphne, Kohl's, Morrisons, Abercrombie & Fitch, Hot Topic, Talbots, Petco, Deckers, Sportmaster, Mr. Price, Falabella, and Disney to name a few. From a product perspective, there were a few new developments from Oracle Retail: Endeca's search engine has been integrated into the ATG commerce platform. The latest Retail Analytics application, Oracle Retail Customer Analytics, is generally available. Oracle Retail previewed a new fully-integrated mobile POS. But the real benefit of attending Crosstalk was hearing about the experiences of retailers and partners. Here are are a few interesting facts I picked up: At Kohl's, the most popular website accessed by customers within their stores is Facebook. With all the buzz about showrooming, I was really expecting it to be Amazon. Daphne, a Chinese shoe retailer, is opening 3 new stores per day. Being located near the factories allows them to have a very agile supply chain as well. Disney Stores have increased sales by 25% at stores upgraded to include Mobile POS. They continue to lead the pack with excellent customer experiences. Quicksilver reported that 1 in 5 visits to their website comes from a tablet. More evidence that tablets are replacing traditional PCs in households. By tagging shoes with RFID, Saks is able to ensure all shoe models are on display. If a model is not being displayed, it has no chance of being sold. Additionally, there were awards, store tours on Michigan Avenue, fireworks at Navy Pier, and the Oracle Retail house band, Bolo313, performing at Solider Field. Speaking of which, a few retailers got on stage and jammed with band -- possible rival to Rock & Roll Retail? You can always find the latest info from us at the Retail Rack. The next events on tap are the Partner Summit followed by OpenWorld.

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Brendan Gregg's "Systems Performance: Enterprise and the Cloud"

- by user12608550

Long ago, the prerequisite UNIX performance book was Adrian Cockcroft's 1994 classic, Sun Performance and Tuning: Sparc & Solaris, later updated in 1998 as Java and the Internet. As Solaris evolved to include the invaluable DTrace observability features, new essential performance references have been published, such as Solaris Performance and Tools: DTrace and MDB Techniques for Solaris 10 and OpenSolaris (2006) by McDougal, Mauro, and Gregg, and DTrace: Dynamic Tracing in Oracle Solaris, Mac OS X and FreeBSD (2011), also by Mauro and Gregg. Much has occurred in Solaris Land since those books appeared, notably Oracle's acquisition of Sun Microsystems in 2010 and the demise of the OpenSolaris community. But operating system technologies have continued to improve markedly in recent years, driven by stunning advances in multicore processor architecture, virtualization, and the massive scalability requirements of cloud computing. A new performance reference was needed, and I eagerly waited for something that thoroughly covered modern, distributed computing performance issues from the ground up. Well, there's a new classic now, authored yet again by Brendan Gregg, former Solaris kernel engineer at Sun and now Lead Performance Engineer at Joyent. Systems Performance: Enterprise and the Cloud is a modern, very comprehensive guide to general system performance principles and practices, as well as a highly detailed reference for specific UNIX and Linux observability tools used to examine and diagnose operating system behaviour. It provides thorough definitions of terms, explains performance diagnostic Best Practices and "Worst Practices" (called "anti-methods"), and covers key observability tools including DTrace, SystemTap, and all the traditional UNIX utilities like vmstat, ps, iostat, and many others. The book focuses on operating system performance principles and expands on these with respect to Linux (Ubuntu, Fedora, and CentOS are cited), and to Solaris and its derivatives [1]; it is not directed at any one OS so it is extremely useful as a broad performance reference. The author goes beyond the intricacies of performance analysis and shows how to interpret and visualize statistical information gathered from the observability tools. It's often difficult to extract understanding from voluminous rows of text output, and techniques are provided to assist with summarizing, visualizing, and interpreting the performance data. Gregg includes myriad useful references from the system performance literature, including a "Who's Who" of contributors to this great body of diagnostic tools and methods. This outstanding book should be required reading for UNIX and Linux system administrators as well as anyone charged with diagnosing OS performance issues. Moreover, the book can easily serve as a textbook for a graduate level course in operating systems [2]. [1] Solaris 11, of course, and Joyent's SmartOS (developed from OpenSolaris) [2] Gregg has taught system performance seminars for many years; I have also taught such courses...this book would be perfect for the OS component of an advanced CS curriculum.

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Recap: Oracle Fusion Middleware Strategies Driving Business Innovation

- by Harish Gaur

Hasan Rizvi, Executive Vice President of Oracle Fusion Middleware & Java took the stage on Tuesday to discuss how Oracle Fusion Middleware helps enable business innovation. Through a series of product demos and customer showcases, Hassan demonstrated how Oracle Fusion Middleware is a complete platform to harness the latest technological innovations (cloud, mobile, social and Fast Data) throughout the application lifecycle. Fig 1: Oracle Fusion Middleware is the foundation of business innovation This Session included 4 demonstrations to illustrate these strategies: 1. Build and deploy native mobile applications using Oracle ADF Mobile 2. Empower business user to model processes, design user interface and have rich mobile experience for process interaction using Oracle BPM Suite PS6. 3. Create collaborative user experience and integrate social sign-on using Oracle WebCenter Portal, Oracle WebCenter Content, Oracle Social Network & Oracle Identity Management 11g R2 4. Deploy and manage business applications on Oracle Exalogic Nike, LA Department of Water & Power and Nintendo joined Hasan on stage to share how their organizations are leveraging Oracle Fusion Middleware to enable business innovation. Managing Performance in the Wrld of Social and Mobile How do you provide predictable scalability and performance for an application that monitors active lifestyle of 8 million users on a daily basis? Nike’s answer is Oracle Coherence, a component of Oracle Fusion Middleware and Oracle Exadata. Fig 2: Oracle Coherence enabled data grid improves performance of Nike+ Digital Sports Platform Nicole Otto, Sr. Director of Consumer Digital Technology discussed the vision of the Nike+ platform, a platform which represents a shift for NIKE from a "product" to a "product +" experience. There are currently nearly 8 million users in the Nike+ system who are using digitally-enabled Nike+ devices. Once data from the Nike+ device is transmitted to Nike+ application, users access the Nike+ website or via the Nike mobile applicatoin, seeing metrics around their daily active lifestyle and even engage in socially compelling experiences to compare, compete or collaborate their data with their friends. Nike expects the number of users to grow significantly this year which will drive an explosion of data and potential new experiences. To deal with this challenge, Nike envisioned building a shared platform that would drive a consumer-centric model for the company. Nike built this new platform using Oracle Coherence and Oracle Exadata. Using Coherence, Nike built a data grid tier as a distributed cache, thereby provide low-latency access to most recent and relevant data to consumers. Nicole discussed how Nike+ Digital Sports Platform is unique in the way that it utilizes the Coherence Grid. Nike takes advantage of Coherence as a traditional cache using both cache-aside and cache-through patterns. This new tier has enabled Nike to create a horizontally scalable distributed event-driven processing architecture. Current data grid volume is approximately 150,000 request per minute with about 40 million objects at any given time on the grid. Improving Customer Experience Across Multiple Channels Customer experience is on top of every CIO's mind. Customer Experience needs to be consistent and secure across multiple devices consumers may use. This is the challenge Matt Lampe, CIO of Los Angeles Department of Water & Power (LADWP) was faced with. Despite being the largest utilities company in the country, LADWP had been relying on a 38 year old customer information system for serving its customers. Their prior system had been unable to keep up with growing customer demands. Last year, LADWP embarked on a journey to improve customer experience for 1.6million LA DWP customers using Oracle WebCenter platform. Figure 3: Multi channel & Multi lingual LADWP.com built using Oracle WebCenter & Oracle Identity Management platform Matt shed light on his efforts to drive customer self-service across 3 dimensions – new website, new IVR platform and new bill payment service. LADWP has built a new portal to increase customer self-service while reducing the transactions via IVR. LADWP's website is powered Oracle WebCenter Portal and is accessible by desktop and mobile devices. By leveraging Oracle WebCenter, LADWP eliminated the need to build, format, and maintain individual mobile applications or websites for different devices. Their entire content is managed using Oracle WebCenter Content and secured using Oracle Identity Management. This new portal automated their paper based processes to web based workflows for customers. This includes automation of Self Service implemented through My Account - like Bill Pay, Payment History, Bill History and Usage Analysis. LADWP's solution went live in April 2012. Matt indicated that LADWP's Self-Service Portal has greatly improved customer satisfaction. In a JD Power Associates website satisfaction survey, results indicate rankings have climbed by 25+ points, marking a remarkable increase in user experience. Bolstering Performance and Simplifying Manageability of Business Applications Ingvar Petursson, Senior Vice Preisdent of IT at Nintendo America joined Hasan on-stage to discuss their choice of Exalogic. Nintendo had significant new requirements coming their way for business systems, both internal and external, in the years to come, especially with new products like the WiiU on the horizon this holiday season. Nintendo needed a platform that could give them performance, availability and ease of management as they deploy business systems. Ingvar selected Engineered Systems for two reasons: 1. High performance 2. Ease of management Figure 4: Nintendo relies on Oracle Exalogic to run ATG eCommerce, Oracle e-Business Suite and several business applications Nintendo made a decision to run their business applications (ATG eCommerce, E-Business Suite) and several Fusion Middleware components on the Exalogic platform. What impressed Ingvar was the "stress” testing results during evaluation. Oracle Exalogic could handle their 3-year load estimates for many functions, which was better than Nintendo expected without any hardware expansion. Faster Processing of Big Data Middleware plays an increasingly important role in Big Data. Last year, we announced at OpenWorld the introduction of Oracle Data Integrator for Hadoop and Oracle Loader for Hadoop which helps in the ability to move, transform, load data to and from Big Data Appliance to Exadata. This year, we’ve added new capabilities to find, filter, and focus data using Oracle Event Processing. This product can natively integrate with Big Data Appliance or runs standalone. Hasan briefly discussed how NTT Docomo, largest mobile operator in Japan, leverages Oracle Event Processing & Oracle Coherence to process mobile data (from 13 million smartphone users) at a speed of 700K events per second before feeding it Hadoop for distributed processing of big data. Figure 5: Mobile traffic data processing at NTT Docomo with Oracle Event Processing & Oracle Coherence

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Partner Webcast – Oracle Coherence Applications on WebLogic 12c Grid - 21st Nov 2013

- by Thanos Terentes Printzios

Oracle Coherence is the industry leading in-memory data grid solution that enables organizations to predictably scale mission-critical applications by providing fast access to frequently used data. As data volumes and customer expectations increase, driven by the “internet of things”, social, mobile, cloud and always-connected devices, so does the need to handle more data in real-time, offload over-burdened shared data services and provide availability guarantees. The latest release of Oracle Coherence 12c comes with great improvements in ease of use, integration and RASP (Reliability, Availability, Scalability, and Performance) areas. In addition it features an innovating approach to build and deploy Coherence Application as an integral part of typical JEE Enterprise Application. Coherence GAR archives and Coherence Managed Servers are now first-class citizens of all JEE applications and Oracle WebLogic domains respectively. That enables even easier development, deployment and management of complex multi-tier enterprise applications powered by data grid rich features. Oracle Coherence 12c makes your solution ready for the future of big data and always-on-line world. This webcast is focused on demonstrating How to create a Coherence Application using Oracle Enterprise Pack for Eclipse 12.1.2.1.1 (Kepler release). How to package the application in form of GAR archive inside the EAR deployable application. How to deploy the application to multi-tier WebLogic clusters. How to define and configure the WebLogic domain for the tiered clusters hosting both data grid and client JEE applications. Finally we will expose the data in grid to external systems using REST services and create a simple web interface to the underlying data using Oracle ADF Faces components. Join us on this technology webcast, to find out more about how Oracle Cloud Application Frameworks brings together the key industry leading technologies of Oracle Coherence and Weblogic 12c, delivering next-generation applications. Agenda: Introduction to Oracle Coherence What's new in 12c release POF annotations Live Events Elastic Data (Flash storage support) Managed Coherence Servers for Oracle WebLogic Coherence Applications (Grid Archive) Live Demonstration Creating and configuring Coherence Servers forming the data tier cluster Creating a simple Coherence Grid Application in Eclipse Adding REST support and creating simple ADF Faces client application Deploying the grid and client applications to separate tiers in WebLogic topology HA capabilities of the data tier Summary - Q&A Delivery Format This FREE online LIVE eSeminar will be delivered over the Web. Registrations received less than 24hours prior to start time may not receive confirmation to attend. Duration: 1 hour REGISTER NOW For any questions please contact us at partner.imc-AT-beehiveonline.oracle-DOT-com Stay Connected Oracle Newsletters

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CodePlex Daily Summary for Tuesday, March 23, 2010

CodePlex Daily Summary for Tuesday, March 23, 2010New Projects.NET StarCraft II Replay Parser: A .NET 3.5 Library used to parse StarCraft II replays. Developed in C# 3.5.BackToBasics "B2B" Chat: With technology and software getting more and more complicated, why not get back to basics with BackToBasicsChat. B2B allows you to chat over a ser...Dark Neuron Game Engine: Dark Neuron allows you to easily create fun and interesting games with no need of developing basic game components. This engine is developed for C#...DeepZoom Pivot Constructor: Library to make building DeepZoom images and Pivot displays simpler.ePaper reader: The project is aimed at creating a tool which helps in reading electronic editions of news papers(pdf/flash)FSharpPageProvider for EPiServer CMS 6: This project starts as the port of EPiServer XmlPageProvider to F# programming language. Hammock for REST: Hammock is a REST library for .NET that greatly simplifies consuming and wrapping RESTful services.Kirill Osenkov: Various small projects, tools, utilities and samples by Kirill OsenkovliveDB: liveDB - web client for sql serverLucilla Framework: lucilla frameworkMVC Foolproof Validation: MVC Foolproof Validation aims to extend the Data Annotation validation provided in ASP.NET MVC. Initial efforts are focused on adding contingent va...MVC2Forums: MVC2Forums is simply a forum system based upon MVC2.Mvvm Foundation Silverlight: Mvvm Foundation Silverlight is a library of classes that are helpful when building Silverlight applications based in the MVVM pattern. This librar...MyPersonalWebsite: This is my personal web site developed using ASP.NET MVC 2Planner: Planner makes it easier for all peoples to plan your tasks. It's developed in Delphi.Prose: Prose is an playground for an experimental JavaScript like language compiler. Eventually it will implement 0-CFA, CFA2, and a Tracing JITQuestTracker: QuestTracker is a todo list presented in the format of a quest tracking list such as the one in World of Warcraft.SevenZipLib: SevenZipLib is a C# interface to the 7-zip library.SimpleGeo .Net: .Net Client library for the SimpleGeo.com serviceNew ReleasesAutenticar no OpenLDAP utilizando pGIna: DLL LDAPAuth Plus: New Group: No LoginBMap.NET: BMap.NET 2: This is the 2nd version of BMap.NET. It has included these tags: Bing Maps, and "About BMap.NET".Cronos: Version 2.04: This is primarily a bug-fix release. Several numerical issues have been resolved, and a resource leak (of MS Windows graphics objects) has been fi...EV Dashboard: v1.0: This release includes support for an App.config file and Auto Connect, which will connect to the specified BMS at startup. Note: You still have to ...GKO Libraries: GKO Libraries 0.1 Beta: 0.1 Beta Added More utilities and functions RefactoringsGLB Virtual Player Builder: 0.4.2 Beta: Beta build that includes a new player creator.HKGolden Express: HKGoldenExpress (Build 201003222215): New features: (None) Bug fix: Fixed bugs of unable to parse XML file stream returned from HKGolden API, as the encoding of XML file stream chang...jQuery Web Controls ASP.Net: jQueryWebControls 1.1.1.2: En esta versión se han corregido problemas existentes en la ejecución de los scripts de jquery cuando se utilizaban MasterPage y/o Ajax Control Too...LightKit: Version 0.2.2: Fixed: fixed bug when CollectionItemsEditor ditermines IsChanged property incorrectly fixed ObjectEditor`a thisstring propertyName method wrong l...LINQ to Twitter: LINQ to Twitter Beta v2.0.8: New items added since v1.1 include: Support for OAuth (via DotNetOpenAuth), secure communication via https, VB language support, serialization of ...MapWindow6: MapWindow 6.0 msi (March 22): This version fixes the icons for the desktop installer and changes the install directory to Program Files\MapWindow instead of Program Files\ISU.Math.NET Numerics: 2010.3.22.1334 Build: Latest alpha buildMiniCalendar Web Part: MiniCalendar Web Part 1.8: A small web part to display links to events stored in a list (or document library) in a mini calendar (in month view mode). It shows tooltips for t...OCInject: Release Two: This release brings some missing features such as Singleton support, Func<T> factories and child containers. It, also, has an updated constructor ...Phalanger - The PHP Language Compiler for the .NET Framework: 2.0 (March 2010): Installer of the latest binaries of Phalanger 2.0 (March 2010) and its integration into Visual Studio 2008. Easy installer with automatic IIS int...Planner: Planner: firstQuestTracker: QuestTracker 0.1: This is the preliminary release of QuestTracker. There's not much documentation or many features yet, but it is functional. Any feedback would be a...QuestTracker: QuestTracker 0.1.1: Bugfix for QuestTracker 0.1QuestTracker: QuestTracker 0.1.2: Fixes an issue with saving the quest list.Rawr: Rawr 2.3.13: We're pleased to announce that, after long last, Rawr3 has entered public beta. You're still welcome to continue using Rawr2 (that's what you're re...Single Web Session: Alpha Model Plugin: !How to use Single Web Session add following line into your web config <httpModules> <add name="SingleSession" type="SingleWebSession.Model.W...SMIL - SharePoint Map Integration Layer: SMIL 1.0: Custom data field Extracts Lat/Lon from EXIF from images being uploaded. Map Web Part Filter with SharePoint views Filter by connecting to...sTASKedit: sTASKedit 42532 (Developer Alpha): This release is only to verify the currently decoded task structure... Supported files: tasks.data (v1.3.6 client)VCC: Latest build, v2.1.30322.0: Automatic drop of latest buildVisual Studio DSite: Advanced Notepad (Visual C++ 2008): An notepad written in c that can save in a rich text file format.Wallpaper Rotator: Wallpaper Rotator 0.5: Wallpaper Rotator 0.5 This version includes the following improvements: Saving the choice of "Random Order (Shuffle Mode)" Updating the configu...Most Popular ProjectsMetaSharpRawrWBFS ManagerSilverlight ToolkitASP.NET Ajax LibraryMicrosoft SQL Server Product Samples: DatabaseAJAX Control ToolkitLiveUpload to FacebookWindows Presentation Foundation (WPF)ASP.NETMost Active ProjectsRawrjQuery Library for SharePoint Web ServicesBlogEngine.NETLINQ to TwitterPHPExcelFarseer Physics EngineFacebook Developer ToolkitNB_Store - Free DotNetNuke Ecommerce Catalog Modulepatterns & practices: Composite WPF and SilverlightN2 CMS

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Silverlight Cream for April 08, 2010 -- #834

- by Dave Campbell

In this Issue: Michael Washington, Phil Middlemiss, Yochay Kiriaty, Giorgetti Alessandro, Mike Snow, John Papa, SilverLaw, smartyP, and Pete Brown. Shoutouts: Steve Wortham sent me a link to his RegEx tool that is written in Silverlight... definitely worth a look: Introducing Code Hinting for Regular Expressions Joshua Blake posted his MIX10 materials: MIX10 NUI session sample code From SilverlightCream.com: Silverlight MVVM: An (Overly) Simplified Explanation Michael Washington has a tutorial up for getting your arms (and head) around MVVM and Silverlight, and Blend too. A Chrome and Glass Theme - Part 3 Phil Middlemiss has part 3 up of his tutorial series on building an awesome theme for Silverlight... he's styling the textbox and checkbox this time around, and improving the button too Automatic Rotation Support or Automatic Multi-Orientation Layout Support for Windows Phone Yochay Kiriaty is giving up some WP7 goodness with his post on Multi-Orientation Layout Support ... yeah I had to say it twice myself :) good links and all the code in addition to the good blog post Silverlight Navigation Framework: resolve the pages using an IoC container Giorgetti Alessandro has some pretty cool code up as a proof of concept of using an IoC container with the Navigation Framework of Silverlight 4. Silverlight Tip of the Day No. 109 – Attach to Process Debugging Mike Snow is back doing Tips of the Day... and number 109 is showing how to attach the debugger to a running Silverlight app. Silverlight TV 20: Community Driven Development with WCF RIA Services In his latest Silverlight TV episode, John Papa talks with Jeff Handley about RIA Services, and how feedback from the community helped shape the product. ChildWindowMouseScrollResizeBehavior - Silverlight 3 SilverLaw has a new Behavior up at the Expression Gallery that gives you resizing on a ChildWindow using the Mouse Wheel. Creating a Windows Phone 7 Metro Style Pivot Application [Part 3] smartyP has the 3rd and final episode for his WP7 Pivot up, and this one includes not only the source but a video tutorial. Layout Rounding Pete Brown talks about Layout Rounding and it has nothing to do with rounding corners... it has to do with rounding off where your objects get placed pixel-wise ... I've blogged about this seemingly-anti-aliasing more than once... Pete has the real answer Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight Silverlight 3 Silverlight 4 Windows Phone MIX10

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Oracle VM networking under the hood and 3 new templates

- by Chris Kawalek

We have a few cool things to tell you about: First up: have you ever wondered what happens behind the scenes in the network when you Live Migrate your Oracle VM server workload? Or how Oracle VM implements the network infrastructure you configure through your point & click action in the GUI? Really….how do they do this? For an in-depth view of the Oracle VM for x86 Networking model, Look ‘Under the Hood’ at Networking in Oracle VM Server for x86 with our best practices engineer in a blog post on OTN Garage. Next, making things simple in Oracle VM is what we strive every day to deliver to our user community. With that, we are pleased to bring you updates on three new Oracle Application templates: E-Business Suite 12.1.3 for Oracle ExalogicOracle VM templates for Oracle E-Business Suite 12.1.3 (x86 64-bit for Oracle Exalogic Elastic Cloud) contain all the required elements to create an Oracle E-Business Suite R12 demonstration system on an Exalogic server. You can use these templates to quickly build an EBS 12.1.3 demonstration environment, bypassing the operating system and the software install (via the EBS Rapid Install). For further details, please review the announcement. JD Edwards EnterpriseOne 9.1 and JD Edwards EnterpriseOne Tools 9.1.2.1 for x86 servers and Oracle Exalogic The Oracle VM Templates for JD Edwards EnterpriseOne provide a method to rapidly install JD Edwards EnterpriseOne 9.1 and Tools 9.1.2.1. The complete stack includes Oracle Database 11g R2 and Oracle WebLogic Server 10.3.5 running on Oracle Linux 5. The templates can be installed to Oracle VM Server for x86 release 3.x and to the Oracle Exalogic Elastic Cloud. PeopleSoft PeopleTools 8.5.2.10 for Oracle Exalogic This virtual deployment package delivers a "quick start" of PeopleSoft Middle-tier template on Oracle Linux for Oracle Exalogic Elastic Cloud. And last, are you wondering why we talk about “fast”, “rapid” when we refer to using Oracle VM templates to virtualize Oracle applications? Read the Evaluator Group Lab Validation report quantifying speeds of deployment up to 10x faster than with VMware vSphere. Or you can also check out our on demand webcast Quantifying the Value of Application-Driven Virtualization.

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Silverlight Cream for May 20, 2010 -- #866

- by Dave Campbell

In this Issue: Mike Snow, Victor Gaudioso, Ola Karlsson, Josh Twist(-2-), Yavor Georgiev, Jeff Wilcox, and Jesse Liberty. Shoutouts: Frank LaVigne has an interesting observation on his site: The Big Take-Away from MIX10 Rishi has updated all his work including a release of nRoute to the latest bits: nRoute Samples Revisited Looks like I posted one of Erik Mork's links two days in a row :) ... that's because I meant to post this one: Silverlight Week – How to Choose a Mobile Platform Just in case you missed it (and for me to find it easy), Scott Guthrie has an excellent post up on Silverlight 4 Tools for VS 2010 and WCF RIA Services Released From SilverlightCream.com: Silverlight Tip of the Day #23 – Working with Strokes and Shapes Mike Snow's Silverlight Tip of the Day number 23 is up and about Strokes and Shapes -- as in dotted and dashed lines. New Silverlight Video Tutorial: How to Fire a Visual State based upon the value of a Boolean Variable Victor Gaudioso's latest video tutorial is up and is on selecting and firing a video state based on a boolean... project included. Simultaneously calling multiple methods on a WCF service from silverlight Ola Karlsson details a problem he had where he was calling multiple WCF services to pull all his data and had problems... turns out it was a blocking call and he found the solution in the forums and details it all out for us... actually, a search at SilverlightCream.com would have found one of the better posts listed once you knew the problem :) Securing Your Silverlight Applications Josh Twist has an article in MSDN on Silverlight Security. He talks about Windows, forms, and .NET authorization then WCF, WCF Data, cross domain and XAP files. He also has some good external links. Template/View selection with MEF in Silverlight Josh Twist points out that this next article is just a simple demonstration, but he's discussing, and provides code for, a MEF-driven ViewModel navigation scheme with animation on the navigation. Workaround for accessing some ASMX services from Silverlight 4 Are you having problems hitting you asmx web service with Silverlight 4? Yeah... others are too! Yavor Georgiev at the Silverlight Web Services Team blog has a post up about it... why it's a sometimes problem and a workaround for it. Using Silverlight 4 features to create a Zune-like context menu Jeff Wilcox used Silverlight 4 and the Toolkit to create some samples of menus, then demonstrates a duplication of the Zune menu. You Already Are A Windows Phone 7 Programmer Jesse Liberty is demonstrating the fact that Silverlight developers are WP7 developers by creating a Silverlight and a WP7 app side by side using the same code... this is a closer look at the Silverlight TV presentation he did. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight Silverlight 3 Silverlight 4 Windows Phone MIX10

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Is RTD Stateless or Stateful?

- by [email protected]

Yes. A stateless service is one where each request is an independent transaction that can be processed by any of the servers in a cluster. A stateful service is one where state is kept in a server's memory from transaction to transaction, thus necessitating the proper routing of requests to the right server. The main advantage of stateless systems is simplicity of design. The main advantage of stateful systems is performance. I'm often asked whether RTD is a stateless or stateful service, so I wanted to clarify this issue in depth so that RTD's architecture will be properly understood. The short answer is: "RTD can be configured as a stateless or stateful service." The performance difference between stateless and stateful systems can be very significant, and while in a call center implementation it may be reasonable to use a pure stateless configuration, a web implementation that produces thousands of requests per second is practically impossible with a stateless configuration. RTD's performance is orders of magnitude better than most competing systems. RTD was architected from the ground up to achieve this performance. Features like automatic and dynamic compression of prediction models, automatic translation of metadata to machine code, lack of interpreted languages, and separation of model building from decisioning contribute to achieving this performance level. Because of this focus on performance we decided to have RTD's default configuration work in a stateful manner. By being stateful RTD requests are typically handled in a few milliseconds when repeated requests come to the same session. Now, those readers that have participated in implementations of RTD know that RTD's architecture is also focused on reducing Total Cost of Ownership (TCO) with features like automatic model building, automatic time windows, automatic maintenance of database tables, automatic evaluation of data mining models, automatic management of models partitioned by channel, geography, etcetera, and hot swapping of configurations. How do you reconcile the need for a low TCO and the need for performance? How do you get the performance of a stateful system with the simplicity of a stateless system? The answer is that you make the system behave like a stateless system to the exterior, but you let it automatically take advantage of situations where being stateful is better. For example, one of the advantages of stateless systems is that you can route a message to any server in a cluster, without worrying about sending it to the same server that was handling the session in previous messages. With an RTD stateful configuration you can still route the message to any server in the cluster, so from the point of view of the configuration of other systems, it is the same as a stateless service. The difference though comes in performance, because if the message arrives to the right server, RTD can serve it without any external access to the session's state, thus tremendously reducing processing time. In typical implementations it is not rare to have high percentages of messages routed directly to the right server, while those that are not, are easily handled by forwarding the messages to the right server. This architecture usually provides the best of both worlds with performance and simplicity of configuration. Configuring RTD as a pure stateless service A pure stateless configuration requires session data to be persisted at the end of handling each and every message and reloading that data at the beginning of handling any new message. This is of course, the root of the inefficiency of these configurations. This is also the reason why many "stateless" implementations actually do keep state to take advantage of a request coming back to the same server. Nevertheless, if the implementation requires a pure stateless decision service, this is easy to configure in RTD. The way to do it is: Mark every Integration Point to Close the session at the end of processing the message In the Session entity persist the session data on closing the session In the session entity check if a persisted version exists and load it An excellent solution for persisting the session data is Oracle Coherence, which provides a high performance, distributed cache that minimizes the performance impact of persisting and reloading the session. Alternatively, the session can be persisted to a local database. An interesting feature of the RTD stateless configuration is that it can cope with serializing concurrent requests for the same session. For example, if a web page produces two requests to the decision service, these requests could come concurrently to the decision services and be handled by different servers. Most stateless implementation would have the two requests step onto each other when saving the state, or fail one of the messages. When properly configured, RTD will make one message wait for the other before processing. A Word on Context Using the context of a customer interaction typically significantly increases lift. For example, offer success in a call center could double if the context of the call is taken into account. For this reason, it is important to utilize the contextual information in decision making. To make the contextual information available throughout a session it needs to be persisted. When there is a well defined owner for the information then there is no problem because in case of a session restart, the information can be easily retrieved. If there is no official owner of the information, then RTD can be configured to persist this information. Once again, RTD provides flexibility to ensure high performance when it is adequate to allow for some loss of state in the rare cases of server failure. For example, in a heavy use web site that serves 1000 pages per second the navigation history may be stored in the in memory session. In such sites it is typical that there is no OLTP that stores all the navigation events, therefore if an RTD server were to fail, it would be possible for the navigation to that point to be lost (note that a new session would be immediately established in one of the other servers). In most cases the loss of this navigation information would be acceptable as it would happen rarely. If it is desired to save this information, RTD would persist it every time the visitor navigates to a new page. Note that this practice is preferred whether RTD is configured in a stateless or stateful manner.

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Database Developer - October 2013 issue: Download Database 12c and related products

- by Javier Puerta

The October issue of the Database Application Developer newsletter is now available. The focus of this issue is on downloads of Database 12c and related products. (Full newsletter here) Get Ready to Download, Deploy and Develop for Oracle Database 12c This month we're focused on downloads. We've rounded up the top developer releases (both early adopter and BETA releases) and the articles that will help you do more with Oracle 12c. See the technical content that will help you get started. If you're ready...Away we go! — Laura Ramsey, Database and Developer Community, Oracle Technology Network Team FEATURED DOWNLOADS Download: Oracle Database 12c According Tom Kyte, the Oracle 12c version has some of the biggest enhancements to the core database since version 6 - Check it out for yourself. Download: Oracle SQL Developer 4.0 Early Adopter 2 is Here Oracle SQL Developer is a free IDE that simplifies the development and management of Oracle Database. It is a complete end-to-end development platform for your PL/SQL applications that features a worksheet for running queries and scripts, a DBA console for managing the database, a reports interface, a complete data modeling solution and a migration platform for moving your 3rd party databases to Oracle. If you are interested in checking out this new early adopter version,Oracle SQL Developer 4.0 EA is the place to go. Download: Oracle 12c Multitenant Self Provisioning Application -BETA- The -BETA- is here. The Multitenant self provisioning Application is an easy and productive way for DBAs and Developers to get familiar with powerful PDB features including create, clone, plug and unplug. No better time to start playing with PDBs. Oracle 12c Multitenant Self Provisioning Application. Download: New! Updates to Oracle Data Integration Portfolio Oracle GoldenGate 12c and Oracle Data Integrator 12c is now available. From Real-Time data integration, transactional change data capture, data replication, transformations....to hi-volume, high-performance batch loads, event-driven, trickle-feed integration process..its now available. Go here all the details and links to downloads...and Congratulations Data Integration Team!. Download: Oracle VM Templates for Oracle 12c Features Support for Single Instance, Oracle Restart and Oracle RAC Support for all current Oracle Database 11.2 versions as well as Oracle 12c on Oracle Linux 5 Update 9 & Oracle Linux 6 Update 4. The Oracle 12c templates allow end-to-end automation for Flex Cluster, Flex ASM and PDBs. See how the Deploycluster tool was updated to support Single Instance and the new Oracle 12c features. Oracle VM Templates for Oracle Database. Download: Oracle SQL Developer Data Modeler 4.0 EA 3 If you're looking for a datamodeling and database design tool that provides an environment for capturing, modeling, managing and exploiting metadata, it's time to check out Oracle SQL Developer Data Modeler. Oracle SQL Developer Data Modeler 4.0 EA V3 is here.

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Database Developer - October 2013 issue: Download Database 12c and related products

- by Javier Puerta

The October issue of the Database Application Developer newsletter is now available. The focus of this issue is on downloads of Database 12c and related products. (Full newsletter here) Get Ready to Download, Deploy and Develop for Oracle Database 12c This month we're focused on downloads. We've rounded up the top developer releases (both early adopter and BETA releases) and the articles that will help you do more with Oracle 12c. See the technical content that will help you get started. If you're ready...Away we go! — Laura Ramsey, Database and Developer Community, Oracle Technology Network Team FEATURED DOWNLOADS Download: Oracle Database 12c According Tom Kyte, the Oracle 12c version has some of the biggest enhancements to the core database since version 6 - Check it out for yourself. Download: Oracle SQL Developer 4.0 Early Adopter 2 is Here Oracle SQL Developer is a free IDE that simplifies the development and management of Oracle Database. It is a complete end-to-end development platform for your PL/SQL applications that features a worksheet for running queries and scripts, a DBA console for managing the database, a reports interface, a complete data modeling solution and a migration platform for moving your 3rd party databases to Oracle. If you are interested in checking out this new early adopter version,Oracle SQL Developer 4.0 EA is the place to go. Download: Oracle 12c Multitenant Self Provisioning Application -BETA- The -BETA- is here. The Multitenant self provisioning Application is an easy and productive way for DBAs and Developers to get familiar with powerful PDB features including create, clone, plug and unplug. No better time to start playing with PDBs. Oracle 12c Multitenant Self Provisioning Application. Download: New! Updates to Oracle Data Integration Portfolio Oracle GoldenGate 12c and Oracle Data Integrator 12c is now available. From Real-Time data integration, transactional change data capture, data replication, transformations....to hi-volume, high-performance batch loads, event-driven, trickle-feed integration process..its now available. Go here all the details and links to downloads...and Congratulations Data Integration Team!. Download: Oracle VM Templates for Oracle 12c Features Support for Single Instance, Oracle Restart and Oracle RAC Support for all current Oracle Database 11.2 versions as well as Oracle 12c on Oracle Linux 5 Update 9 & Oracle Linux 6 Update 4. The Oracle 12c templates allow end-to-end automation for Flex Cluster, Flex ASM and PDBs. See how the Deploycluster tool was updated to support Single Instance and the new Oracle 12c features. Oracle VM Templates for Oracle Database. Download: Oracle SQL Developer Data Modeler 4.0 EA 3 If you're looking for a datamodeling and database design tool that provides an environment for capturing, modeling, managing and exploiting metadata, it's time to check out Oracle SQL Developer Data Modeler. Oracle SQL Developer Data Modeler 4.0 EA V3 is here.

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A Complete Customer Experience Solution (3 of 3 in 'No Customer Left Behind' Series)

- by Kathryn Perry

A guest post by David Vap, Group Vice President, Oracle Applications Product Development In my previous post, I talked about taking three concrete steps to improve your customers' overall experiences: 1) understand your customer, 2) empower your ecosystem, and 3) adapt your business. To do these effectively and efficiently, it's important to find the right technology that can bridge the gaps across your channels, interactions, departments, and repositories. Oracle has spent the past three years and more than six billion dollars acquiring and developing some of the world's best-of-breed applications. The result is the most comprehensive customer experience (CX) portfolio offering in the World - bar none: ATG Best in Class Selling Experiences Fatwire Best in Class Marketing Experiences Inquira Best in Class Support Experiences Endecca Best in Class Search Experiences RightNow Best in Class Service Experiences Vitrue & Involver Best in Class Social Marketing Collective Intellect Best In Class Social Listening We don't expect organizations to eat the CX elephant in one bite, nor should they try to. There are key strategic initiatives within each of the four main pillars of our customer experience offering for which we deliver solutions: 1. Customer Experience for Marketing Social Listening and Engagement Social Marketing Marketing Websites Demand Generation and Lead Management Marketing and Loyalty Management 2. Customer Experience for Commerce Search, Navigation & Content Delivery Cross-Channel Commerce Targeting & Product Recommendations Social Commerce Order Management & Fulfillment Retail Store Operations 3. Customer Experience for Sales Sales Force Automation Social Selling Territory & Quota Management Revenue Forecasting Partner Relationship Management Quote to Cash Incentive Compensation 4. Customer Experience for Service Cross-Channel Customer Service Knowledge Management Social Customer Service Eligibility Management Contracts, Assets, and Entitlements Industry-Specific Solutions eBilling Oracle's customer experience portfolio is socially infused at each layer of our pillars rather than simply bolted on as a side process. This combines with the power of the Cloud to run the parts of the solution that need the access, efficiency, and agility from a managed infrastructure. You can get the compliance control from on-premise backbone infrastructure systems that run your business and don't change that often. Please take advantage of our teams of Oracle customer experience professionals and our key agency and technology partner ecosystem. They can help you develop strategic solution roadmaps that build and deliver customer experience and that are tailored to your business needs and objectives. No one has built a better customer service portfolio to manage the entire customer journey than Oracle. It is backed by CX thought leadership programs, a commitment from our executives, and a worldview that your technology decisions must be driven by your customer experiences to succeed. If you’d like to follow up on this conversation, please leave a comment or contact me at [email protected]. You can get more information on Oracle’s complete customer experience solution here.

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Design for complex ATG applications

- by Glen Borkowski

Overview Needless to say, some ATG applications are more complex than others. Some ATG applications support a single site, single language, single catalog, single currency, have a single development staff, single business team, and a relatively simple business model. The real complex applications have to support multiple sites, multiple languages, multiple catalogs, multiple currencies, a couple different development teams, multiple business teams, and a highly complex business model (and processes to go along with it). While it's still important to implement a proper design for simple applications, it's absolutely critical to do this for the complex applications. Why? It's all about time and money. If you are unable to manage your complex applications in an efficient manner, the cost of managing it will increase dramatically as will the time to get things done (time to market). On the positive side, your competition is most likely in the same situation, so you just need to be more efficient than they are. This article is intended to discuss a number of key areas to think about when designing complex applications on ATG. Some of this can get fairly technical, so it may help to get some background first. You can get enough of the required background information from this post. After reading that, come back here and follow along. Application Design Of all the various types of ATG applications out there, the most complex tend to be the ones in the telecommunications industry - especially the ones which operate in multiple countries. To get started, let's assume that we are talking about an application like that. One that has these properties: Operates in multiple countries - must support multiple sites, catalogs, languages, and currencies The organization is fairly loosely-coupled - single brand, but different businesses across different countries There is some common functionality across all sites in all countries There is some common functionality across different sites within the same country Sites within a single country may have some unique functionality - relative to other sites in the same country Complex product catalog (mostly in terms of bundles, eligibility, and compatibility) At this point, I'll assume you have read through the required reading and have a decent understanding of how ATG modules work... Code / configuration - assemble into modules When it comes to defining your modules for a complex application, there are a number of goals: Divide functionality between the modules in a way that maps to your business Group common functionality 'further down in the stack of modules' Provide a good balance between shared resources and autonomy for countries / sites Now I'll describe a high level approach to how you could accomplish those goals... Let's start from the bottom and work our way up. At the very bottom, you have the modules that ship with ATG - the 'out of the box' stuff. You want to make sure that you are leveraging all the modules that make sense in order to get the most value from ATG as possible - and less stuff you'll have to write yourself. On top of the ATG modules, you should create what we'll refer to as the Corporate Foundation Module described as follows: Sits directly on top of ATG modules Used by all applications across all countries and sites - this is the foundation for everyone Contains everything that is common across all countries / all sites Once established and settled, will change less frequently than other 'higher' modules Encapsulates as many enterprise-wide integrations as possible Will provide means of code sharing therefore less development / testing - faster time to market Contains a 'reference' web application (described below) The next layer up could be multiple modules for each country (you could replace this with region if that makes more sense). We'll define those modules as follows: Sits on top of the corporate foundation module Contains what is unique to all sites in a given country Responsible for managing any resource bundles for this country (to handle multiple languages) Overrides / replaces corporate integration points with any country-specific ones Finally, we will define what should be a fairly 'thin' (in terms of functionality) set of modules for each site as follows: Sits on top of the country it resides in module Contains what is unique for a given site within a given country Will mostly contain configuration, but could also define some unique functionality as well Contains one or more web applications The graphic below should help to indicate how these modules fit together: Web applications As described in the previous section, there are many opportunities for sharing (minimizing costs) as it relates to the code and configuration aspects of ATG modules. Web applications are also contained within ATG modules, however, sharing web applications can be a bit more difficult because this is what the end customer actually sees, and since each site may have some degree of unique look & feel, sharing becomes more challenging. One approach that can help is to define a 'reference' web application at the corporate foundation layer to act as a solid starting point for each site. Here's a description of the 'reference' web application: Contains minimal / sample reference styling as this will mostly be addressed at the site level web app Focus on functionality - ensure that core functionality is revealed via this web application Each individual site can use this as a starting point There may be multiple types of web apps (i.e. B2C, B2B, etc) There are some techniques to share web application assets - i.e. multiple web applications, defined in the web.xml, and it's worth investigating, but is out of scope here. Reference infrastructure In this complex environment, it is assumed that there is not a single infrastructure for all countries and all sites. It's more likely that different countries (or regions) could have their own solution for infrastructure. In this case, it will be advantageous to define a reference infrastructure which contains all the hardware and software that make up the core environment. Specifications and diagrams should be created to outline what this reference infrastructure looks like, as well as it's baseline cost and the incremental cost to scale up with volume. Having some consistency in terms of infrastructure will save time and money as new countries / sites come online. Here are some properties of the reference infrastructure: Standardized approach to setup of hardware Type and number of servers Defines application server, operating system, database, etc... - including vendor and specific versions Consistent naming conventions Provides a consistent base of terminology and understanding across environments Defines which ATG services run on which servers Production Staging BCC / Preview Each site can change as required to meet scale requirements Governance / organization It should be no surprise that the complex application we're talking about is backed by an equally complex organization. One of the more challenging aspects of efficiently managing a series of complex applications is to ensure the proper level of governance and organization. Here are some ideas and goals to work towards: Establish a committee to make enterprise-wide decisions that affect all sites Representation should be evenly distributed Should have a clear communication procedure Focus on high level business goals Evaluation of feature / function gaps and how that relates to ATG release schedule / roadmap Determine when to upgrade & ensure value will be realized Determine how to manage various levels of modules Who is responsible for maintaining corporate / country / site layers Determine a procedure for controlling what goes in the corporate foundation module Standardize on source code control, database, hardware, OS versions, J2EE app servers, development procedures, etc only use tested / proven versions - this is something that should be centralized so that every country / site does not have to worry about compatibility between versions Create a innovation team Quickly develop new features, perform proof of concepts All teams can benefit from their findings Summary At this point, it should be clear why the topics above (design, governance, organization, etc) are critical to being able to efficiently manage a complex application. To summarize, it's all about competitive advantage... You will need to reduce costs and improve time to market with the goal of providing a better experience for your end customers. You can reduce cost by reducing development time, time allocated to testing (don't have to test the corporate foundation module over and over again - do it once), and optimizing operations. With an efficient design, you can improve your time to market and your business will be more flexible and agile. Over time, you'll find that you're becoming more focused on offering functionality that is new to the market (creativity) and this will be rewarded - you're now a leader. In addition to the above, you'll realize soft benefits as well. Your staff will be operating in a culture based on sharing. You'll want to reward efforts to improve and enhance the foundation as this will benefit everyone. This culture will inspire innovation, which can only lend itself to your competitive advantage.

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Should I be looking for an alternative to Zen Cart as my business grows?

- by MarkS

I created a business website for a family business which is growing. It's my family, and I'm a software developer, but I don't want to rebuild the wheels or be a shopping cart programmer. For this business, I need the web store to "just work", but... it gets complicated... There are two parts of this business website. One of them is driven by Wordpress and I use the awesome Thesis theme. This is modern, flexible, and saves me a lot of time from doing custom coding and styling. I couldn't be more pleased with this arrangement. The other part of the site is a Zen Cart store. It's administration and it's flexibility is frustrating and archaic Web 1.0. For the past few years, I keep hearing that the developers are working on a 2.0 version of Zen Cart, but they haven't communicated anything significant in the past few years other than to say, "When it's ready, we'll let you know." What I'm looking for in a cart, I would need to install 6-10 additional mods, and would need to do a lot of custom coding. I'm now willing to pay for a top-notch e-commerce solution for a small business that we can grow up into a larger business over time. Requirements: Extremely flexible shipping that let's us set up rules per product/category, tables of rates, calculated rates, max package weighs, etc. (flexibility like that available with CEON Advance Shipping Module for Zen Cart Coupons and gift certificates Manual order entry for phone orders Multi-channel support (We also sell on Amazon, eBay, use Google Base and we want to maintain one set of inventory and have it kept current) Decent SEO features Reviews and star-ratings on products Easy social networking features for sharing, following, liking, etc) Easy integration with AdWords and analytics tracking Modern and very usable product and store administration (Like I was saying, I'm spoiled by Wordpress and Thesis) At the end of the day, I don't care if it's a hosted solution or if I have to host it myself. I just want something that is going to stay up-to-date, regularly be maintained and improved, and if I have to update it, things like the one-click update present in Wordpress is something it has to have. Professional Webmasters, if you had to run a store / website, but you had to spend your time focusing on your sales and marketing efforts rather than diffing php files and copying and tweaking them to change even the slightest details of your site, what would you choose?

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WebSocket Applications using Java: JSR 356 Early Draft Now Available (TOTD #183)

- by arungupta

WebSocket provide a full-duplex and bi-directional communication protocol over a single TCP connection. JSR 356 is defining a standard API for creating WebSocket applications in the Java EE 7 Platform. This Tip Of The Day (TOTD) will provide an introduction to WebSocket and how the JSR is evolving to support the programming model. First, a little primer on WebSocket! WebSocket is a combination of IETF RFC 6455 Protocol and W3C JavaScript API (still a Candidate Recommendation). The protocol defines an opening handshake and data transfer. The API enables Web pages to use the WebSocket protocol for two-way communication with the remote host. Unlike HTTP, there is no need to create a new TCP connection and send a chock-full of headers for every message exchange between client and server. The WebSocket protocol defines basic message framing, layered over TCP. Once the initial handshake happens using HTTP Upgrade, the client and server can send messages to each other, independent from the other. There are no pre-defined message exchange patterns of request/response or one-way between client and and server. These need to be explicitly defined over the basic protocol. The communication between client and server is pretty symmetric but there are two differences: A client initiates a connection to a server that is listening for a WebSocket request. A client connects to one server using a URI. A server may listen to requests from multiple clients on the same URI. Other than these two difference, the client and server behave symmetrically after the opening handshake. In that sense, they are considered as "peers". After a successful handshake, clients and servers transfer data back and forth in conceptual units referred as "messages". On the wire, a message is composed of one or more frames. Application frames carry payload intended for the application and can be text or binary data. Control frames carry data intended for protocol-level signaling. Now lets talk about the JSR! The Java API for WebSocket is worked upon as JSR 356 in the Java Community Process. This will define a standard API for building WebSocket applications. This JSR will provide support for: Creating WebSocket Java components to handle bi-directional WebSocket conversations Initiating and intercepting WebSocket events Creation and consumption of WebSocket text and binary messages The ability to define WebSocket protocols and content models for an application Configuration and management of WebSocket sessions, like timeouts, retries, cookies, connection pooling Specification of how WebSocket application will work within the Java EE security model Tyrus is the Reference Implementation for JSR 356 and is already integrated in GlassFish 4.0 Promoted Builds. And finally some code! The API allows to create WebSocket endpoints using annotations and interface. This TOTD will show a simple sample using annotations. A subsequent blog will show more advanced samples. A POJO can be converted to a WebSocket endpoint by specifying @WebSocketEndpoint and @WebSocketMessage. @WebSocketEndpoint(path="/hello")public class HelloBean { @WebSocketMessage public String sayHello(String name) { return "Hello " + name + "!"; }} @WebSocketEndpoint marks this class as a WebSocket endpoint listening at URI defined by the path attribute. The @WebSocketMessage identifies the method that will receive the incoming WebSocket message. This first method parameter is injected with payload of the incoming message. In this case it is assumed that the payload is text-based. It can also be of the type byte[] in case the payload is binary. A custom object may be specified if decoders attribute is specified in the @WebSocketEndpoint. This attribute will provide a list of classes that define how a custom object can be decoded. This method can also take an optional Session parameter. This is injected by the runtime and capture a conversation between two endpoints. The return type of the method can be String, byte[] or a custom object. The encoders attribute on @WebSocketEndpoint need to define how a custom object can be encoded. The client side is an index.jsp with embedded JavaScript. The JSP body looks like: <div style="text-align: center;"> <form action=""> <input onclick="say_hello()" value="Say Hello" type="button"> <input id="nameField" name="name" value="WebSocket" type="text"><br> </form> </div> <div id="output"></div> The code is relatively straight forward. It has an HTML form with a button that invokes say_hello() method and a text field named nameField. A div placeholder is available for displaying the output. Now, lets take a look at some JavaScript code: <script language="javascript" type="text/javascript"> var wsUri = "ws://localhost:8080/HelloWebSocket/hello"; var websocket = new WebSocket(wsUri); websocket.onopen = function(evt) { onOpen(evt) }; websocket.onmessage = function(evt) { onMessage(evt) }; websocket.onerror = function(evt) { onError(evt) }; function init() { output = document.getElementById("output"); } function say_hello() { websocket.send(nameField.value); writeToScreen("SENT: " + nameField.value); } This application is deployed as "HelloWebSocket.war" (download here) on GlassFish 4.0 promoted build 57. So the WebSocket endpoint is listening at "ws://localhost:8080/HelloWebSocket/hello". A new WebSocket connection is initiated by specifying the URI to connect to. The JavaScript API defines callback methods that are invoked when the connection is opened (onOpen), closed (onClose), error received (onError), or a message from the endpoint is received (onMessage). The client API has several send methods that transmit data over the connection. This particular script sends text data in the say_hello method using nameField's value from the HTML shown earlier. Each click on the button sends the textbox content to the endpoint over a WebSocket connection and receives a response based upon implementation in the sayHello method shown above. How to test this out ? Download the entire source project here or just the WAR file. Download GlassFish4.0 build 57 or later and unzip. Start GlassFish as "asadmin start-domain". Deploy the WAR file as "asadmin deploy HelloWebSocket.war". Access the application at http://localhost:8080/HelloWebSocket/index.jsp. After clicking on "Say Hello" button, the output would look like: Here are some references for you: WebSocket - Protocol and JavaScript API JSR 356: Java API for WebSocket - Specification (Early Draft) and Implementation (already integrated in GlassFish 4 promoted builds) Subsequent blogs will discuss the following topics (not necessary in that order) ... Binary data as payload Custom payloads using encoder/decoder Error handling Interface-driven WebSocket endpoint Java client API Client and Server configuration Security Subprotocols Extensions Other topics from the API Capturing WebSocket on-the-wire messages

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Rebuilding CoasterBuzz, Part III: The architecture using the "Web stack of love"

- by Jeff

This is the third post in a series about rebuilding one of my Web sites, which has been around for 12 years. I hope to relaunch in the next month or two. More: Part I: Evolution, and death to WCF Part II: Hot data objects I finally hit a point in the re-do of CoasterBuzz where I feel like the major pieces are in place... rewritten, ported and what not, so that I can focus now on front-end design and more interesting creative problems. I've been asked on more than one occasion (OK, just twice) what's going on under the covers, so I figure this might be a good time to explain the overall architecture. As it turns out, I'm using a whole lof of the "Web stack of love," as Scott Hanselman likes to refer to it. Oh that Hanselman. First off, at the center of it all, is BizTalk. Just kidding. That's "enterprise architecture" humor, where every discussion starts with how they'll use BizTalk. Here are the bigger moving parts: It's fairly straight forward. A common library lives in a number of Web apps, all of which are (or will be) powered by ASP.NET MVC 4. They all talk to the same database. There is the main Web site, which also has the endpoint for the Silverlight-based Feed app. The cstr.bz site handles redirects, which are generated when news items are published and sent to Twitter. Facebook publishing is handled via the RSS Graffiti Facebook app. The API site handles requests from the Windows Phone app. The main site depends very heavily on POP Forums, the open source, MVC-based forum I maintain. It serves a number of functions, primarily handling users. These user objects serve in non-forum roles to handle things like news and database contributions, maintaining track records (coaster nerd for "list of rides I've been on") and, perhaps most importantly, paid club memberships. Before I get into more specifics, note that the "glue" for everything is Ninject, the dependency injection framework. I actually prefer StructureMap these days, but I started with Ninject in POP Forums a long time ago. POP Forums has a static class, PopForumsActivation, that new's up an instance of the container, and you can call it from where ever. The downside is that the forums require Ninject in your MVC app as the default dependency resolver. At some point, I'll decouple it, but for now it's not in the way. In the general sense, the entire set of apps follow a repository-service-controller-view pattern. Repos just do data access, service classes do business logic, controllers compose and route, views view. The forum also provides Scoring Game functionality. The Scoring Game is a reasonably abstract framework to award users points based on certain actions, and then award achievements when a certain number of point events happen. For example, the forum already awards a point when someone plus-one's a post you made. You can set up an achievement that says, "Give the user an award when they've had 100 posts plus'd." It also does zero-point entries into the ledger, so if you make a post, you could award an achievement based on 100 posts made. Wiring in the scoring game to CoasterBuzz functionality is just a matter of going to the Ninject container and getting an instance of the event publisher, and passing it events. Forum adapters were introduced into POP Forums a few versions ago, and they can intercept the model generated for forum topic lists and threads and designate an alternate view. These are used to make the "Day in Pictures" forum, where users can upload photos as frame-by-frame photo threads. Another adapter adds an association UI, so users can associate specific amusement parks with their trip report posts. The Silverlight-based Feed app talks to a simple JSON endpoint in the main app. This uses an underlying library I wrote ages ago, simply called Feeds, that aggregates event information. You inherit from a base class that creates instances of a publisher interface, and then use that class to send it an event type and any number of data fields. Feeds has two publishers: One is to the database, and that's used for the endpoint that talks to the Silverlight app. The second publisher publishes to Twitter, if the event is of the type "news." The wiring is a little strange, because for the new posts and topics events, I'm actually pulling out the forum repository classes from the Ninject container and replacing them with overridden methods to publish. I should probably be doing this at the service class level, but whatever. It's my mess. cstr.bz doesn't do anything interesting. It looks up the path, and if it has a match, does a 301 redirect to the long URL. The API site just serves up JSON for the Windows Phone app. The Windows Phone app is Silverlight, of course, and there isn't much to it. It does use the control toolkit, but beyond that, it relies on a simple class that creates a Webclient and calls the server for JSON to deserialize. The same class is now used by the Feed app, which used to use WCF. Simple is better. Data access in POP Forums is all straight SQL, because a lot of it was ported from the ASP.NET version. Most CoasterBuzz data access is handled by the Entity Framework, using the code-first model. The context class in this case does a lot of work to make sure that the table and key mapping works, since much of it breaks from the normal conventions of EF. One of the more powerful things you can do with EF, once you understand the little gotchas, is split tables by row into different entities. For example, a roller coaster photo has everything in the same row, including the metadata, the thumbnail bytes and the image itself. Obviously, if you want to get a list of photos to iterate over in a view, you don't want to get the image data. The use of navigation properties makes it easier to get just what you want. The front end includes Razor views in MVC, and jQuery is used for client-side goodness. I'm also using jQuery UI in a few places, for tabs, a dialog box and autocomplete. I'm also, tentatively, using jQuery Mobile. I've already ported most forum views to Mobile, but they need some work as v1.1 isn't finished yet. I'm not sure if I'll ship CoasterBuzz with mobile views or not yet. It's on the radar, but not something in my delivery criteria. That covers all of the big frameworks in play. Next time I hope to talk more about the front-end experience, which to me is where most of the fun is these days. Hoping to launch in the next month or two. Getting tired of looking at the old site!

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People, Process & Engagement: WebCenter Partner Keste

- by Michael Snow

v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Within the WebCenter group here at Oracle, discussions about people, process and engagement cross over many vertical industries and products. Amidst our growing partner ecosystem, the community provides us insight into great customer use cases every day. Such is the case with our partner, Keste, who provides us a guest post on our blog today with an overview of their innovative solution for a customer in the transportation industry. Keste is an Oracle software solutions and development company headquartered in Dallas, Texas. As a Platinum member of the Oracle® PartnerNetwork, Keste designs, develops and deploys custom solutions that automate complex business processes. Seamless Customer Self-Service Experience in the Trucking Industry with Oracle WebCenter Portal Keste, Oracle Platinum Partner Customer Overview Omnitracs, Inc., a Qualcomm company provides mobility solutions for trucking fleets to companies in the transportation industry. Omnitracs’ mobility services include basic communications such as text as well as advanced monitoring services such as GPS tracking, temperature tracking of perishable goods, load tracking and weighting distribution, and many others. Customer Business Needs Already the leading provider of mobility solutions for large trucking fleets, they chose to target smaller trucking fleets as new customers. However their existing high-touch customer support method would not be a cost effective or scalable method to manage and service these smaller customers. Omnitracs needed to provide several self-service features to make customer support more scalable while keeping customer satisfaction levels high and the costs manageable. The solution also had to be very intuitive and easy to use. The systems that Omnitracs sells to these trucking customers require professional installation and smaller customers need to track and schedule the installation. Information captured in Oracle eBusiness Suite needed to be readily available for new customers to track these purchases and delivery details. Omnitracs wanted a high impact User Interface to significantly improve customer experience with the ability to integrate with EBS, provisioning systems as well as CRM systems that were already implemented. Omnitracs also wanted to build an architecture platform that could potentially be extended to other Portals. Omnitracs’ stated goal was to deliver an “eBay-like” or “Amazon-like” experience for all of their customers so that they could reach a much broader market beyond their large company customer base. Solution Overview In order to manage the increased complexity, the growing support needs of global customers and improve overall product time-to-market in a cost-effective manner, IT began to deliver a self-service model. This self service model not only transformed numerous business processes but is also allowing the business to keep up with the growing demands of the (internal and external) customers. This solution was a customer service Portal that provided self service capabilities for large and small customers alike for Activation of mobility products, managing add-on applications for the devices (much like the Apple App Store), transferring services when trucks are sold to other companies as well as deactivation all without the involvement of a call service agent or sending multiple emails to different Omnitracs contacts. This is a conceptual view of the Customer Portal showing the details of the components that make up the solution. 12.00 The portal application for transactions was entirely built using ADF 11g R2. Omnitracs’ business had a pressing requirement to have a portal available 24/7 for its customers. Since there were interactions with EBS in the back-end, the downtimes on the EBS would negate this availability. Omnitracs devised a decoupling strategy at the database side for the EBS data. The decoupling of the database was done using Oracle Data Guard and completely insulated the solution from any eBusiness Suite down time. The customer has no knowledge whether eBS is running or not. Here are two sample screenshots of the portal application built in Oracle ADF. Customer Benefits The Customer Portal not only provided the scalability to grow the business but also provided the seamless integration with other disparate applications. Some of the key benefits are: Improved Customer Experience: With a modern look and feel and a Portal that has the aspects of an App Store, the customer experience was significantly improved. Page response times went from several seconds to sub-second for all of the pages. Enabled new product launches: After successfully dominating the large fleet market, Omnitracs now has a scalable solution to sell and manage smaller fleet customers giving them a huge advantage over their nearest competitors. Dozens of new customers have been acquired via this portal through an onboarding process that now takes minutes Seamless Integrations Improves Customer Support: ADF 11gR2 allowed Omnitracs to bring a diverse list of applications into one integrated solution. This provided a seamless experience for customers to route them from Marketing focused application to a customer-oriented portal. Internally, it also allowed Sales Representatives to have an integrated flow for taking a prospect through the various steps to onboard them as a customer. Key integrations included: Unity Core Salesforce.com Merchant e-Solution for credit card Custom Omnitracs Applications like CUPS and AUTO Security utilizing OID and OVD Back end integration with EBS (Data Guard) and iQ Database Business Impact Significant business impacts were realized through the launch of customer portal. It not only allows the business to push through in underserved segments, but also reduces the time it needs to spend on customer support—allowing the business to focus more on sales and identifying the market for new products. Some of the Immediate Benefits are The entire onboarding process is now completely automated and now completes in minutes. This represents an 85% productivity improvement over their previous processes. And it was 160 times faster! With the success of this self-service solution, the business is now targeting about 3X customer growth in the next five years. This represents a tripling of their overall customer base and significant downstream revenue for the ongoing services. 90%+ improvement of customer onboarding and management process by utilizing, single sign on integration using OID/OAM solution, performance improvements and new self-service functionality Unified login for all Customers, Partners and Internal Users enables login to a common portal and seamless access to all other integrated applications targeted at the respective audience Significantly improved customer experience with a better look and feel with a more user experience focused Portal screens. Helped sales of the new product by having an easy way of ordering and activating the product. Data Guard helped increase availability of the Portal to 99%+ and make it independent of EBS downtime. This gave customers the feel of high availability of the portal application. Some of the anticipated longer term Benefits are: Platform that can be leveraged to launch any new product introduction and enable all product teams to reach new customers and new markets Easy integration with content management to allow business owners more control of the product catalog Overall reduced TCO with standardization of the Oracle platform Managed IT support cost savings through optimization of technology skills needed to support and modify this solution ------------------------------------------------------------ 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 -"/ /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Times New Roman","serif";}

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