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• Business School graduate joins Oracle

  - by jessica.ebbelaar(at)oracle.com

  My name is Mathias, I work as an Applications Inside Sales Rep for the French market, and I’d like to give you a brief snapshot of my experience at Oracle. First things first, how did you hear about Oracle? Where have you seen the sharp and recognizable red logo? Was it in Charles de Gaulle Airport when your eyes crossed the 20-metre banner with a picture of a strange big machine in the middle? Was it through reading the Forbes 10 top IT companies worldwide ranking? Or is it because IT is your thing and you cannot but know one of the “big four”? Meeting with a Grenoble Alumnus My story is a little different. My plan was to work in sales, in the IT industry. I had heard about Oracle, but my opinion at the time was that this kind of multinational company was way out of reach for a young graduate, even with high enthusiasm and great excitement to be (finally) on the job market. So, I was really surprised when I had an interesting conversation with a top alumnus of my business school. We were at the Grenoble Ecole de Management graduation ceremony (our graduation!), and before the party got really started, I got to chat with her. She told me of the great experience she was getting by living and working in Dublin. She had already figured it all out: “you work with another 100 young people from 10 different nationalities across Europe, you can be based in Dublin, but then once you work really hard you can move to Malaga Spain or other BUs around the world, you can work with different lines of business and learn about new “techy” and business oriented products, move to the field in your home country or elsewhere, etc.” What, what, what? Moving around Europe, trained by the best sales coaches in the world, acquiring strong IT knowledge and getting on board with one of fastest-growing and most watched companies in the world? Well, I was in. The next day (OK, 3 days after, the time to recover), I sent her my CV, and 3 months later I started as a Business Development Consultant at Oracle in Dublin, representing the latest cloud based CRM across the French market. That was 15 months ago. Since then, I moved line of business twice, I’m always learning new things and working with different and senior stakeholders; I have attended hundreds of hours of sales and product training (priceless when you come from a business background); I passed the Dublin Institute of Technology Sales Certification through different trainings given onsite within Oracle; I’ve led projects based around social media and I’ve gotten involved within various sales deals going on my market. Despite all of these great things, two will remain in my spirit: the multiculturalism that I experience every day in the office, and the American style of management - more direct and open than what you can find in “regular French companies”. Sales Progression Board In May 2012, I passed what we call a ‘Sales Progression Board’ to be promoted to an Inside Sales position. I am now in charge of generating revenue through the sale of Oracle applications on my specific territory. Always keeping in my mind my personal ambition: going to the field one day. Interested to join Oracle in the same role as Mathias? Visit http://campus.oracle.com.

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• Windows Azure: Backup Services Release, Hyper-V Recovery Manager, VM Enhancements, Enhanced Enterprise Management Support

  - by ScottGu

  This morning we released a huge set of updates to Windows Azure.  These new capabilities include: Backup Services: General Availability of Windows Azure Backup Services Hyper-V Recovery Manager: Public preview of Windows Azure Hyper-V Recovery Manager Virtual Machines: Delete Attached Disks, Availability Set Warnings, SQL AlwaysOn Configuration Active Directory: Securely manage hundreds of SaaS applications Enterprise Management: Use Active Directory to Better Manage Windows Azure Windows Azure SDK 2.2: A massive update of our SDK + Visual Studio tooling support All of these improvements are now available to use immediately.  Below are more details about them. Backup Service: General Availability Release of Windows Azure Backup Today we are releasing Windows Azure Backup Service as a general availability service.  This release is now live in production, backed by an enterprise SLA, supported by Microsoft Support, and is ready to use for production scenarios. Windows Azure Backup is a cloud based backup solution for Windows Server which allows files and folders to be backed up and recovered from the cloud, and provides off-site protection against data loss. The service provides IT administrators and developers with the option to back up and protect critical data in an easily recoverable way from any location with no upfront hardware cost. Windows Azure Backup is built on the Windows Azure platform and uses Windows Azure blob storage for storing customer data. Windows Server uses the downloadable Windows Azure Backup Agent to transfer file and folder data securely and efficiently to the Windows Azure Backup Service. Along with providing cloud backup for Windows Server, Windows Azure Backup Service also provides capability to backup data from System Center Data Protection Manager and Windows Server Essentials, to the cloud. All data is encrypted onsite before it is sent to the cloud, and customers retain and manage the encryption key (meaning the data is stored entirely secured and can’t be decrypted by anyone but yourself). Getting Started To get started with the Windows Azure Backup Service, create a new Backup Vault within the Windows Azure Management Portal.  Click New->Data Services->Recovery Services->Backup Vault to do this: Once the backup vault is created you’ll be presented with a simple tutorial that will help guide you on how to register your Windows Servers with it: Once the servers you want to backup are registered, you can use the appropriate local management interface (such as the Microsoft Management Console snap-in, System Center Data Protection Manager Console, or Windows Server Essentials Dashboard) to configure the scheduled backups and to optionally initiate recoveries. You can follow these tutorials to learn more about how to do this: Tutorial: Schedule Backups Using the Windows Azure Backup Agent This tutorial helps you with setting up a backup schedule for your registered Windows Servers. Additionally, it also explains how to use Windows PowerShell cmdlets to set up a custom backup schedule. Tutorial: Recover Files and Folders Using the Windows Azure Backup Agent This tutorial helps you with recovering data from a backup. Additionally, it also explains how to use Windows PowerShell cmdlets to do the same tasks. Below are some of the key benefits the Windows Azure Backup Service provides: Simple configuration and management. Windows Azure Backup Service integrates with the familiar Windows Server Backup utility in Windows Server, the Data Protection Manager component in System Center and Windows Server Essentials, in order to provide a seamless backup and recovery experience to a local disk, or to the cloud. Block level incremental backups. The Windows Azure Backup Agent performs incremental backups by tracking file and block level changes and only transferring the changed blocks, hence reducing the storage and bandwidth utilization. Different point-in-time versions of the backups use storage efficiently by only storing the changes blocks between these versions. Data compression, encryption and throttling. The Windows Azure Backup Agent ensures that data is compressed and encrypted on the server before being sent to the Windows Azure Backup Service over the network. As a result, the Windows Azure Backup Service only stores encrypted data in the cloud storage. The encryption key is not available to the Windows Azure Backup Service, and as a result the data is never decrypted in the service. Also, users can setup throttling and configure how the Windows Azure Backup service utilizes the network bandwidth when backing up or restoring information. Data integrity is verified in the cloud. In addition to the secure backups, the backed up data is also automatically checked for integrity once the backup is done. As a result, any corruptions which may arise due to data transfer can be easily identified and are fixed automatically. Configurable retention policies for storing data in the cloud. The Windows Azure Backup Service accepts and implements retention policies to recycle backups that exceed the desired retention range, thereby meeting business policies and managing backup costs. Hyper-V Recovery Manager: Now Available in Public Preview I’m excited to also announce the public preview of a new Windows Azure Service – the Windows Azure Hyper-V Recovery Manager (HRM). Windows Azure Hyper-V Recovery Manager helps protect your business critical services by coordinating the replication and recovery of System Center Virtual Machine Manager 2012 SP1 and System Center Virtual Machine Manager 2012 R2 private clouds at a secondary location. With automated protection, asynchronous ongoing replication, and orderly recovery, the Hyper-V Recovery Manager service can help you implement Disaster Recovery and restore important services accurately, consistently, and with minimal downtime. Application data in an Hyper-V Recovery Manager scenarios always travels on your on-premise replication channel. Only metadata (such as names of logical clouds, virtual machines, networks etc.) that is needed for orchestration is sent to Azure. All traffic sent to/from Azure is encrypted. You can begin using Windows Azure Hyper-V Recovery today by clicking New->Data Services->Recovery Services->Hyper-V Recovery Manager within the Windows Azure Management Portal.  You can read more about Windows Azure Hyper-V Recovery Manager in Brad Anderson’s 9-part series, Transform the datacenter. To learn more about setting up Hyper-V Recovery Manager follow our detailed step-by-step guide. Virtual Machines: Delete Attached Disks, Availability Set Warnings, SQL AlwaysOn Today’s Windows Azure release includes a number of nice updates to Windows Azure Virtual Machines.  These improvements include: Ability to Delete both VM Instances + Attached Disks in One Operation Prior to today’s release, when you deleted VMs within Windows Azure we would delete the VM instance – but not delete the drives attached to the VM.  You had to manually delete these yourself from the storage account.  With today’s update we’ve added a convenience option that now allows you to either retain or delete the attached disks when you delete the VM:   We’ve also added the ability to delete a cloud service, its deployments, and its role instances with a single action. This can either be a cloud service that has production and staging deployments with web and worker roles, or a cloud service that contains virtual machines.  To do this, simply select the Cloud Service within the Windows Azure Management Portal and click the “Delete” button: Warnings on Availability Sets with Only One Virtual Machine In Them One of the nice features that Windows Azure Virtual Machines supports is the concept of “Availability Sets”.  An “availability set” allows you to define a tier/role (e.g. webfrontends, databaseservers, etc) that you can map Virtual Machines into – and when you do this Windows Azure separates them across fault domains and ensures that at least one of them is always available during servicing operations.  This enables you to deploy applications in a high availability way. One issue we’ve seen some customers run into is where they define an availability set, but then forget to map more than one VM into it (which defeats the purpose of having an availability set).  With today’s release we now display a warning in the Windows Azure Management Portal if you have only one virtual machine deployed in an availability set to help highlight this: You can learn more about configuring the availability of your virtual machines here. Configuring SQL Server Always On SQL Server Always On is a great feature that you can use with Windows Azure to enable high availability and DR scenarios with SQL Server. Today’s Windows Azure release makes it even easier to configure SQL Server Always On by enabling “Direct Server Return” endpoints to be configured and managed within the Windows Azure Management Portal.  Previously, setting this up required using PowerShell to complete the endpoint configuration.  Starting today you can enable this simply by checking the “Direct Server Return” checkbox: You can learn more about how to use direct server return for SQL Server AlwaysOn availability groups here. Active Directory: Application Access Enhancements This summer we released our initial preview of our Application Access Enhancements for Windows Azure Active Directory.  This service enables you to securely implement single-sign-on (SSO) support against SaaS applications (including Office 365, SalesForce, Workday, Box, Google Apps, GitHub, etc) as well as LOB based applications (including ones built with the new Windows Azure AD support we shipped last week with ASP.NET and VS 2013). Since the initial preview we’ve enhanced our SAML federation capabilities, integrated our new password vaulting system, and shipped multi-factor authentication support. We've also turned on our outbound identity provisioning system and have it working with hundreds of additional SaaS Applications: Earlier this month we published an update on dates and pricing for when the service will be released in general availability form.  In this blog post we announced our intention to release the service in general availability form by the end of the year.  We also announced that the below features would be available in a free tier with it: SSO to every SaaS app we integrate with – Users can Single Sign On to any app we are integrated with at no charge. This includes all the top SAAS Apps and every app in our application gallery whether they use federation or password vaulting. Application access assignment and removal – IT Admins can assign access privileges to web applications to the users in their active directory assuring that every employee has access to the SAAS Apps they need. And when a user leaves the company or changes jobs, the admin can just as easily remove their access privileges assuring data security and minimizing IP loss User provisioning (and de-provisioning) – IT admins will be able to automatically provision users in 3rd party SaaS applications like Box, Salesforce.com, GoToMeeting, DropBox and others. We are working with key partners in the ecosystem to establish these connections, meaning you no longer have to continually update user records in multiple systems. Security and auditing reports – Security is a key priority for us. With the free version of these enhancements you'll get access to our standard set of access reports giving you visibility into which users are using which applications, when they were using them and where they are using them from. In addition, we'll alert you to un-usual usage patterns for instance when a user logs in from multiple locations at the same time. Our Application Access Panel – Users are logging in from every type of devices including Windows, iOS, & Android. Not all of these devices handle authentication in the same manner but the user doesn't care. They need to access their apps from the devices they love. Our Application Access Panel will support the ability for users to access access and launch their apps from any device and anywhere. You can learn more about our plans for application management with Windows Azure Active Directory here.  Try out the preview and start using it today. Enterprise Management: Use Active Directory to Better Manage Windows Azure Windows Azure Active Directory provides the ability to manage your organization in a directory which is hosted entirely in the cloud, or alternatively kept in sync with an on-premises Windows Server Active Directory solution (allowing you to seamlessly integrate with the directory you already have).  With today’s Windows Azure release we are integrating Windows Azure Active Directory even more within the core Windows Azure management experience, and enabling an even richer enterprise security offering.  Specifically: 1) All Windows Azure accounts now have a default Windows Azure Active Directory created for them.  You can create and map any users you want into this directory, and grant administrative rights to manage resources in Windows Azure to these users. 2) You can keep this directory entirely hosted in the cloud – or optionally sync it with your on-premises Windows Server Active Directory.  Both options are free.  The later approach is ideal for companies that wish to use their corporate user identities to sign-in and manage Windows Azure resources.  It also ensures that if an employee leaves an organization, his or her access control rights to the company’s Windows Azure resources are immediately revoked. 3) The Windows Azure Service Management APIs have been updated to support using Windows Azure Active Directory credentials to sign-in and perform management operations.  Prior to today’s release customers had to download and use management certificates (which were not scoped to individual users) to perform management operations.  We still support this management certificate approach (don’t worry – nothing will stop working).  But we think the new Windows Azure Active Directory authentication support enables an even easier and more secure way for customers to manage resources going forward.  4) The Windows Azure SDK 2.2 release (which is also shipping today) includes built-in support for the new Service Management APIs that authenticate with Windows Azure Active Directory, and now allow you to create and manage Windows Azure applications and resources directly within Visual Studio using your Active Directory credentials.  This, combined with updated PowerShell scripts that also support Active Directory, enables an end-to-end enterprise authentication story with Windows Azure. Below are some details on how all of this works: Subscriptions within a Directory As part of today’s update, we have associated all existing Window Azure accounts with a Windows Azure Active Directory (and created one for you if you don’t already have one). When you login to the Windows Azure Management Portal you’ll now see the directory name in the URI of the browser.  For example, in the screen-shot below you can see that I have a “scottgu” directory that my subscriptions are hosted within: Note that you can continue to use Microsoft Accounts (formerly known as Microsoft Live IDs) to sign-into Windows Azure.  These map just fine to a Windows Azure Active Directory – so there is no need to create new usernames that are specific to a directory if you don’t want to.  In the scenario above I’m actually logged in using my @hotmail.com based Microsoft ID which is now mapped to a “scottgu” active directory that was created for me.  By default everything will continue to work just like you used to before. Manage your Directory You can manage an Active Directory (including the one we now create for you by default) by clicking the “Active Directory” tab in the left-hand side of the portal.  This will list all of the directories in your account.  Clicking one the first time will display a getting started page that provides documentation and links to perform common tasks with it: You can use the built-in directory management support within the Windows Azure Management Portal to add/remove/manage users within the directory, enable multi-factor authentication, associate a custom domain (e.g. mycompanyname.com) with the directory, and/or rename the directory to whatever friendly name you want (just click the configure tab to do this).  You can also setup the directory to automatically sync with an on-premises Active Directory using the “Directory Integration” tab. Note that users within a directory by default do not have admin rights to login or manage Windows Azure based resources.  You still need to explicitly grant them co-admin permissions on a subscription for them to login or manage resources in Windows Azure.  You can do this by clicking the Settings tab on the left-hand side of the portal and then by clicking the administrators tab within it. Sign-In Integration within Visual Studio If you install the new Windows Azure SDK 2.2 release, you can now connect to Windows Azure from directly inside Visual Studio without having to download any management certificates.  You can now just right-click on the “Windows Azure” icon within the Server Explorer and choose the “Connect to Windows Azure” context menu option to do so: Doing this will prompt you to enter the email address of the username you wish to sign-in with (make sure this account is a user in your directory with co-admin rights on a subscription): You can use either a Microsoft Account (e.g. Windows Live ID) or an Active Directory based Organizational account as the email.  The dialog will update with an appropriate login prompt depending on which type of email address you enter: Once you sign-in you’ll see the Windows Azure resources that you have permissions to manage show up automatically within the Visual Studio server explorer and be available to start using: No downloading of management certificates required.  All of the authentication was handled using your Windows Azure Active Directory! Manage Subscriptions across Multiple Directories If you have already have multiple directories and multiple subscriptions within your Windows Azure account, we have done our best to create a good default mapping of your subscriptions->directories as part of today’s update.  If you don’t like the default subscription-to-directory mapping we have done you can click the Settings tab in the left-hand navigation of the Windows Azure Management Portal and browse to the Subscriptions tab within it: If you want to map a subscription under a different directory in your account, simply select the subscription from the list, and then click the “Edit Directory” button to choose which directory to map it to.  Mapping a subscription to a different directory takes only seconds and will not cause any of the resources within the subscription to recycle or stop working.  We’ve made the directory->subscription mapping process self-service so that you always have complete control and can map things however you want. Filtering By Directory and Subscription Within the Windows Azure Management Portal you can filter resources in the portal by subscription (allowing you to show/hide different subscriptions).  If you have subscriptions mapped to multiple directory tenants, we also now have a filter drop-down that allows you to filter the subscription list by directory tenant.  This filter is only available if you have multiple subscriptions mapped to multiple directories within your Windows Azure Account:   Windows Azure SDK 2.2 Today we are also releasing a major update of our Windows Azure SDK.  The Windows Azure SDK 2.2 release adds some great new features including: Visual Studio 2013 Support Integrated Windows Azure Sign-In support within Visual Studio Remote Debugging Cloud Services with Visual Studio Firewall Management support within Visual Studio for SQL Databases Visual Studio 2013 RTM VM Images for MSDN Subscribers Windows Azure Management Libraries for .NET Updated Windows Azure PowerShell Cmdlets and ScriptCenter I’ll post a follow-up blog shortly with more details about all of the above. Additional Updates In addition to the above enhancements, today’s release also includes a number of additional improvements: AutoScale: Richer time and date based scheduling support (set different rules on different dates) AutoScale: Ability to Scale to Zero Virtual Machines (very useful for Dev/Test scenarios) AutoScale: Support for time-based scheduling of Mobile Service AutoScale rules Operation Logs: Auditing support for Service Bus management operations Today we also shipped a major update to the Windows Azure SDK – Windows Azure SDK 2.2.  It has so much goodness in it that I have a whole second blog post coming shortly on it! :-) Summary Today’s Windows Azure release enables a bunch of great new scenarios, and enables a much richer enterprise authentication offering. If you don’t already have a Windows Azure account, you can sign-up for a free trial and start using all of the above features today.  Then visit the Windows Azure Developer Center to learn more about how to build apps with it. Hope this helps, Scott P.S. In addition to blogging, I am also now using Twitter for quick updates and to share links. Follow me at: twitter.com/scottgu

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• Book Review: Oracle ADF Real World Developer’s Guide

  - by Frank Nimphius

  Recently PACKT Publishing published "Oracle ADF Real World Developer’s Guide" by Jobinesh Purushothaman, a product manager in our team. Though already the sixth book dedicated to Oracle ADF, it has a lot of great information in it that none of the previous books covered, making it a safe buy even for those who own the other books published by Oracle Press (McGrwHill) and PACKT Publishing. More than the half of the "Oracle ADF Real World Developer’s Guide" book is dedicated to Oracle ADF Business Components in a depth and clarity that allows you to feel the expertise that Jobinesh gained in this area. If you enjoy Jobinesh blog (http://jobinesh.blogspot.co.uk/) about Oracle ADF, then, no matter what expert you are in Oracle ADF, this book makes you happy as it provides you with detail information you always wished to have. If you are new to Oracle ADF, then this book alone doesn't get you flying, but, if you have some Java background, accelerates your learning big, big, big times. Chapter 1 is an introduction to Oracle ADF and not only explains the layers but also how it compares to plain Java EE solutions (page 13). If you are new to Oracle JDeveloper and ADF, then at the end of this chapter you know how to start JDeveloper and begin your ADF development Chapter 2 starts with what Jobinesh really is good at: ADF Business Components. In this chapter you learn about the architecture ingredients of ADF Business Components: View Objects, View Links, Associations, Entities, Row Sets, Query Collections and Application Modules. This chapter also provides a introduction to ADFBC SDO services, as well as sequence diagrams for what happens when you execute queries or commit updates. Chapter 3 is dedicated to entity objects and  is one of many chapters in this book you will enjoy and never want to miss. Jobinesh explains the artifacts that make up an entity object, how to work with entities and resource bundles, and many advanced topics, including inheritance, change history tracking, custom properties, validation and cursor handling.  Chapter 4 - you guessed it - is all about View objects. Comparable to entities, you learn about the XM files and classes that make a view object, as well as how to define and work with queries. List-of-values, inheritance, polymorphism, bind variables and data filtering are interesting - and important topics that follow. Again the chapter provides helpful sequence diagrams for you to understand what happens internally within a view object. Chapter 5 focuses on advanced view object and entity object topics, like lifecycle callback methods and when you want to override them. This chapter is a good digest of Jobinesh's blog entries (which most ADF developers have in their bookmark list). Really worth reading ! Chapter 6 then is bout Application Modules. Beside of what application modules are, this chapter covers important topics like properties, passivation, activation, application module pooling, how and where to write custom logic. In addition you learn about the AM lifecycle and request sequence. Chapter 7 is about the ADF binding layer. If you are new to Oracle ADF and got lost in the more advanced ADF Business Components chapters, then this chapter is where you get back into the game. In very easy terms, Jobinesh explains what the ADF binding is, how it fits into the JSF request lifecycle and what are the metadata file involved. Chapter 8 then goes into building data bound web user interfaces. In this chapter you get the basics of JavaServer Faces (e.g. managed beans) and learn about the interaction between the JSF UI and the ADF binding layer. Later this chapter provides advanced solutions for working with tree components and list of values. Chapter 9 introduces bounded task flows and ADF controller. This is a chapter you want to read if you are new to ADF of have started. Experts don't find anything new here, which doesn't mean that it is not worth reading it (I for example, enjoyed the controller talk very much) Chapter 10 is an advanced coverage of bounded task flow and talks about contextual events  Chapter 11 is another highlight and explains error handling, trains, transactions and more. I can only recommend you read this chapter. I am aware of many documents that cover exception handling in Oracle ADF (and my Oracle Magazine article for January/February 2013 does the same), but none that covers it in such a great depth. Chapter 12 covers ADF best practices, which is a great round-up of all the tips provided in this book (without Jobinesh to repeat himself). Its all cool stuff that helps you with your ADF projects. In summary, "Oracle ADF Real World Developer’s Guide" by Jobinesh Purushothaman is a great book and addition for all Oracle ADF developers and those who want to become one. Frank

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• Migrated SCOM 2007 R2 Reporting Services but reports are gone

  - by Gabriel Guimarães

  I've migrated Reporting Services on a SCOM 2007 R2 install, and noticed that the reports have not being copied. I can create a new report, but the ones I've had because of the management packs are gone. I've tried re-applying the Management Packs however it doesn't re-deploy them and when I try to access for example: Monitoring - Microsoft Windows Print Server - Microsoft Windows Server 2000 and 2003 Print Services - State View - select any item and click Alerts on the right menu. I get the following error: Date: 12/24/2010 12:40:35 PM Application: System Center Operations Manager 2007 R2 Application Version: 6.1.7221.0 Severity: Error Message: Cannot initialize report. Microsoft.Reporting.WinForms.ReportServerException: The item '/Microsoft.SystemCenter.DataWarehouse.Report.Library/Microsoft.SystemCenter.DataWarehouse.Report.Alert' cannot be found. (rsItemNotFound) at Microsoft.Reporting.WinForms.ServerReport.GetExecutionInfo() at Microsoft.Reporting.WinForms.ServerReport.GetParameters() at Microsoft.EnterpriseManagement.Mom.Internal.UI.Reporting.Parameters.ReportParameterBlock.Initialize(ServerReport serverReport) at Microsoft.EnterpriseManagement.Mom.Internal.UI.Console.ReportForm.SetReportJob(Object sender, ConsoleJobEventArgs args) The report doesn't exist on the reporting services side. how do I re-deploy this reports? Any help is appreciated. Thanks in advance.

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• Oracle RightNow CX for Good Customer Experiences

  - by Andreea Vaduva

  Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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• My own personal use of Oracle Linux

  - by wcoekaer

  It always is easier to explain something with examples... Many people still don't seem to understand some of the convenient things around using Oracle Linux and since I personally (surprise!) use it at home, let me give you an idea. I have quite a few servers at home and I also have 2 hosted servers with a hosted provider. The servers at home I use mostly to play with random Linux related things, or with Oracle VM or just try out various new Oracle products to learn more. I like the technology, it's like a hobby really. To be able to have a good installation experience and use an officially certified Linux distribution and not waste time trying to find the right libraries, I, of course, use Oracle Linux. Now, at least I can get a copy of Oracle Linux for free (even if I was not working for Oracle) and I can/could use that on as many servers at home (or at my company if I worked elsewhere) for testing, development and production. I just go to http://edelivery.oracle.com/linux and download the version(s) I want and off I go. Now, I also have the right (and not because I am an employee) to take those images and put them on my own server and give them to someone else, I in fact, just recently set up my own mirror on my own hosted server. I don't have to remove oracle-logos, I don't have to rebuild the ISO images, I don't have to recompile anything, I can just put the whole binary distribution on my own server without contract. Perfectly free to do so. Of course the source code of all of this is there, I have a copy of the UEK code at home, just cloned from https://oss.oracle.com/git/?p=linux-2.6-unbreakable.git. And as you can see, the entire changelog, checkins, merges from Linus's tree, complete overview of everything that got changed from kernel to kernel, from patch to patch, errata to errata. No obfuscating, no tar balls and spending time with diff, or go read bug reports to find out what changed (seems silly to me). Some of my servers are on the external network and I need to be current with security errata, but guess what, no problem, my servers are hooked up to http://public-yum.oracle.com which is open, free, and completely up to date, in a consistent, reliable way with any errata, security or bugfix. So I have nothing to worry about. Also, not because I am an employee. Anyone can. And, with this, I also can, and have, set up my own mirror site that hosts these RPMs. both binary and source rpms. Because I am free to get them and distribute them. I am quite capable of supporting my servers on my own, so I don't need to rely on the support organization so I don't need to have a support subscription :-). So I don't need to pay. Neither would you, at least not with Oracle Linux. Another cool thing. The hosted servers came (unfortunately) with Centos installed. While Centos works just fine as is, I tend to prefer to be current with my security errata(reliably) and I prefer to just maintain one yum repository instead of 2, I converted them over to Oracle Linux as well (in place) so they happily receive and use the exact same RPMs. Since Oracle Linux is exactly the same from a user/application point of view as RHEL, including files like /etc/redhat-release and no changes from .el. to .centos. I know I have nothing to worry about installing one of the RHEL applications. So, OL everywhere makes my life a lot easier and why not... Next! Since I run Oracle VM and I have -tons- of VM's on my machines, in some cases on my big WOPR box I have 15-20 VMs running. Well, no problem, OL is free and I don't have to worry about counting the number of VMs, whether it's 1, or 4, or more than 10 ... like some other alternatives started doing... and finally :) I like to try out new stuff, not 3 year old stuff. So with UEK2 as part of OL6 (and 6.3 in particular) I can play with a 3.0.x based kernel and it just installs and runs perfectly clean with OL6, so quite current stuff in an environment that I know works, no need to toy around with an unsupported pre-alpha upstream distribution with libraries and versions that are not compatible with production software (I have nothing against ubuntu or fedora or opensuse... just not what I can rely on or use for what I need, and I don't need a desktop). pretty compelling. I say... and again, it doesn't matter that I work for Oracle, if I was working elsewhere, or not at all, all of the above would still apply. Student, teacher, developer, whatever. contrast this with $349 for 2 sockets and oneguest and selfsupport per year to even just get the software bits.

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• Oracle 11g R2 1???????~????????(Exadata??)?????

  - by Yusuke.Yamamoto

  ??2010?11?17???Oracle Database 11g Release2(R2) ???????1???? ????Oracle Database 11g R2 ?????????????????????????? ???? 2010/11/17:????? 2011/01/07:???????(Exadata/??) 2011/01/18:???????(Exadata/?????????????) 2011/02/22:???????(Exadata/?????:IT Leaders ????????) 2011/04/21:?????? 2011/04/21:???????(????????????) 2011/04/21:???????(Exadata/???????????????????????????????????) 2011/06/27:Oracle Exadata Database Machine ????1,000??? ?? Oracle Database 11g R2 ??????? Oracle Database 11g ?????????(????) ??????? Oracle Database 11g R2(???/????) Oracle Database 11g R2 ??????? ?? ??? 2009?11?11? Oracle Exadata Database Machine Version 2 ???? 2009?11?17? Oracle Database 11g R2 ???? 2010?02?01? ?????????????????????????????? 2010?03?31? SAP ? Oracle Database 11g R2 ??????????ISV????????·??????????? 2010?05?18? Windows Server 2008 R2 / Windows 7 ?????????Oracle Database 10g R2 ??? 2010?06?23? Oracle Application Express 4.0 ???? 2010?07?09? ?? Windows RDBMS ?????(2009?)????????? 2010?08?17? TPC-C Benchmark Price/Performance ???????? 2010?09?13? Patch Set 11.2.0.2 for Linux ????(??) 2010?10?20? Oracle Exadata Database Machine X2 ???? 2010?11?17? Oracle Database 11g R2 ????1?? 2010?11?19? ?? Windows RDBMS ?????(2010????)????????????? 2011?03?29? Oracle SQL Developer 3.0 ???? 2011?06?27? Oracle Exadata Database Machine ????1,000????????????????·?????????????? Oracle Database 11g ?????????(????) ????????????????????????????????(????)? ????(??????????) ??????????(???) ????? ????(???) ?????·???????·??? ????? ????·??????·?? ???? ???????(??????????????)|???99.999%???????500???????????? - ITpro ??????????? ????(????) ???(???) ????????(???) ??????(???????????) Oracle Exadata Database Machine ????? Oracle Database 11g ??(????)? ??????????????????????????????????? ????(??????) ????????????? ?????·???????·??? ??(??????????????) ?????(??????????) ?????????(????????) ?????????? ????(???????) ?????? ????/????·???????? ???????????(???????/NTT??????????) ????????????? ???? ???????????? ?????? ??? ?????|DWH?????????????? - IT Leaders(????????)|DWH?????????????? - IT Leaders ????(???????????) Customer Voice ????:????IT?????24??365????????????????????? ?Oracle9i Database ?????????????????????Oracle Database 11g ???????????????????????? Oracle9i Database ???????????????? Customer Voice ??????:Oracle Database 11g????????????????????? ?Oracle ASM ???????????????????I/O????????????????????????????????????? ??????? Oracle Database 11g R2(???/????) ???????????????? Oracle 11g R2 ????????? - IT Leaders ??????????11g R2?5???? - ??SE????Oracle??? - Think IT ????????????????????????~Oracle Database 11g Release2 ????????? - oracletech.jp ??????????? Oracle Database 11g Release 2(11gR2)|??????????? ???????|???????????

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• Missed OpenWorld 2011 or JavaOne? See the Key Announcements Today

  - by Dain C. Hansen

  Learn more about Oracle OpenWorld and JavaOne Key Announcements through our six On Demand Webcasts or Podcasts. Your time is precious and you can't make time to watch all keynotes and sessions on demand. Want to get a concise overview on the Oracle OpenWorld and JavaOne key announcements? Presented by Oracle experts in EMEA, these six webcasts will help you decide which keynotes, general or solution sessions on Oracle OpenWorld and JavaOne could be of more interest to you. Six informative, on-demand sessions are available as podcasts and webcasts, on Oracle Hardware and Software, each taking just 15-20 minutes. Be updated in an hour on Oracle OpenWorld on… Oracle Exadata and Exalogic Engineered Systems with Oracle Applications Oracle Exalytics Business Intelligence Machine, the industry's first in-memory hardware and software system Oracle Big Data Appliance, the end-to-end solution for Big Data Oracle Enterprise Manager 12c, the industry's first solution to combine management of the full Oracle stack with complete enterprise cloud lifecycle management Oracle Fusion Applications, a complete suite with 100+ modules Oracle Public Cloud with subscription-based, self-service access to Oracle Fusion Applications, Oracle Fusion Middleware and Oracle Database Watch the Six JavaOne Key Announcement Webcasts anywhere you can access the Internet and learn more about: Plans for advancing the Java Platform, Standard Edition (Java SE) and an update on Java SE 8 Plans announced for the evolution Java Platform, Micro Edition Availability of JavaFX 2.0 The NetBeans IDE Availability for Windows, Mac, Linux and Oracle Solaris Latest developments in the evolution of Java Platform, Enterprise Edition (Java EE). Oracle Java Cloud Service. Follow other informative, on-demand sessions on Oracle Hardware and Software on topics like Cloud, Exadata, Exalogic, Exalytics, Big Data Appliance, Enterprise Manager 12c, Hardware - SuperCluster, Server - and Storage, Oracle Fusion Applications Register now!

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• Welcome!

  - by mannamal

  Welcome to the Oracle Big Data Connectors blog, which will focus on posts related to integrating data on a Hadoop cluster with Oracle Database. In particular the blog will focus on best practices, usage notes, and performance tips for using Oracle Loader for Hadoop and Oracle Direct Connector for HDFS, which are part of Oracle Big Data Connectors. Oracle Big Data Connectors 1.0 also includes Oracle R Connector for Hadoop and Oracle Data Integrator Application Adapters for Hadoop. Oracle Loader for Hadoop: Oracle Loader for Hadoop loads data from Hadoop to Oracle Database. It runs as a MapReduce job on Hadoop to partition, sort, and convert the data into an Oracle-ready format, offloading to Hadoop the processing that is typically done using database CPUs. The data is thenloaded to the database by the Oracle Loader for Hadoop job (online load) or written out as Oracle Data Pump files for load and access later (offline load) with Oracle Direct Connector for HDFS. Oracle Direct Connector for HDFS: Oracle Direct Connector for HDFS is a connector for high speed access of data on HDFS from Oracle Database. With this connector Oracle SQL can be used to directly query data on HDFS. The data can be Oracle Data Pump files generated by Oracle Loader for Hadoop or delimited text files. The connector can also be used to load data into the database using SQL.

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• Technical workshop with the gurus: Architecting Oracle Database-As-A-Service (DBaaS)

  - by Javier Puerta

  Hardware and Software, Engineered to Work Together inside the Click Here The order you must follow to make the colored link appear in browsers. If not the default window link will appear 1. Select the word you want to use for the link 2. Select the desired color, Red, Black, etc 3. Select bold if necessary ___________________________________________________________________________________________________________________ Templates use two sizes of fonts and the sans-serif font tag for the email. All Fonts should be (Arial, Helvetica, sans-serif) tags Normal size reading body fonts should be set to the size of 2. Small font sizes should be set to 1 !!!!!!!DO NOT USE ANY OTHER SIZE FONT FOR THE EMAILS!!!!!!!! ___________________________________________________________________________________________________________________ -- OCTOBER 2013 Invitation: Architecting Oracle Database-As-A-Service (DBaaS) Stay Connected Sign up for Specific Updates Architecting Oracle Database-As-A-Service (DBaaS) Dear partner, We are pleased to invite you to a 2-day workshop dedicated to EMEA partners on "Architecting Oracle Private Database Cloud & Delivering Database-As-A-Service (DBaaS)". This exclusive workshop will be delivered by Product Management and Product Development from Oracle HQ and focuses on the main theme CIOs are tackling with in the last decade: Consolidation to Private Cloud. For many customers the journey to consolidation has led to DBaaS Cloud deployments to significantly reduce costs and offer agile IT services. With the recent launch of Oracle Database 12c, the game really has changed in terms of what Oracle offers and how database clouds can be deployed. REGISTER NOW Who should attend: Enterprise Architects Infrastructure Architects DB Architects from System Integrators and large Independent Software Vendors. Take this opportunity to learn from the gurus, how you can help your customers maximize on their cloud consolidation strategies. The workshops main focus is service delivery, which includes standardization and consolidation, and how you would help your customers transform their current IT infrastructure to a service delivery model. It will discuss best practices and reviews customer examples that have successfully implemented a database cloud. The agenda is split into two days sessions: Day 1: Overview & Planning Database Cloud - Demos Customer Case Studies Database 12c Day 2: Database Cloud - Design Database Cloud - Implementation EM Cloud Control DBaaS on Engineered Systems Question and Answers Attendance is free of charge for qualified Oracle partners - Register now for one of the below sessions: Date Country Location 5 & 6 November 2013  United Kingdom   Manchester 7 & 8 November 2013  Germany  Munich 11 & 12 November 2013  Netherlands  Amsterdam 14 & 15 November 2013  Turkey Istanbul 18 & 19 November 2013  Austria Vienna Looking forward to seeing you! Javier Puerta Director, Core Technology Partner Programs EMEA Prashant Barot Director, Core Technology     Resources OPN Portal OPN Enablement News Blog Oracle Partner Store Use Oracle Trademark in Google AdWords OPN Events Calendar OPN Information Center OPN Solutions Catalog Promote Your Events on Oracle Calendar Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement Oracle Corporation - Worldwide Headquarters, 500 Oracle Parkway, OPL - E-mail Services, Redwood Shores, CA 94065, United States

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• ????My Oracle Support????

  - by Steve He(???)

  Normal 0 7.8 ? 0 2 false false false EN-US ZH-CN X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:????; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.5pt; mso-bidi-font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:??; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-font-kerning:1.0pt;} Normal 0 7.8 ? 0 2 false false false EN-US ZH-CN X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:????; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.5pt; mso-bidi-font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:??; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-font-kerning:1.0pt;} ????????My Oracle Support???10????????????????????   My Oracle Support?????????????,????,????????,?????Oracle??,??????????????????My Oracle Support???,????(SR),????????,My Oracle Support???????????????,??????????,????????????????????,??Oracle??,??????,?????????????   ?????2???:1.???My Oracle Support,???“??(community)”???,????????????My Oracle Support???2. ????????https??My Oracle Support??:  https://communities.oracle.com/ ???????????????????,???????????????????????,??????????????????????????,??Oracle?????,?????Oracle?????????? ????????????????,?????????????????,???????????????????,????????????????,????????????????!??????“https://communities.oracle.com/”?????????,????????????

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• Exclusive Expert and Peer-Led Sessions—Only at Oracle OpenWorld

  - by jhpierce -Oracle

  With more than 2,500 sessions, dozens of hands-on labs, hundreds of demos, four Exhibition Halls, and countless meet-ups, Oracle OpenWorld is the place to learn, share, and network. Planning ahead is always a smart move and here are some links to help you plan your Oracle OpenWorld schedule. You will hear directly from Oracle Thought leaders, Oracle Support experts and their peers about how to succeed across the Oracle stack—from Oracle Consulting Thought Leader sessions dedicated to the cloud to hands on demos showing the value of My Oracle Support—Oracle Open World is your one stop shop for everything Oracle. Featured sessions include: Is Your Organization Trying to Focus on an ERP Cloud Strategy? Modernize Your Analytics Solutions Is Your Organization Trying to Focus on a CX Cloud Strategy? Best Practices for Deploying a DBaaS in a Private Cloud Model Visit the Support & Services Oracle OpenWorld website to discover how you can take advantage of all Oracle OpenWorld has to offer. With 500 Services experts, 50+ sessions, networking events and demos of powerful new support tools, customers will find relevant, useful information about how Oracle Services enables the success of their Oracle hardware and software investments.

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• Exclusive Expert and Peer-Led Sessions—Only at Oracle OpenWorld

  - by Phil Catalano-Oracle

  With more than 2,500 sessions, dozens of hands-on labs, hundreds of demos, four Exhibition Halls, and countless meet-ups, Oracle OpenWorld is the place to learn, share, and network. Planning ahead is always a smart move and here are some links to help you plan your Oracle OpenWorld schedule. You will hear directly from Oracle Thought leaders, Oracle Support experts and their peers about how to succeed across the Oracle stack—from Oracle Consulting Thought Leader sessions dedicated to the cloud to hands on demos showing the value of My Oracle Support—Oracle Open World is your one stop shop for everything Oracle. Featured sessions include: Is Your Organization Trying to Focus on an ERP Cloud Strategy? Modernize Your Analytics Solutions Is Your Organization Trying to Focus on a CX Cloud Strategy? Best Practices for Deploying a DBaaS in a Private Cloud Model Visit the Support & Services Oracle OpenWorld website to discover how you can take advantage of all Oracle OpenWorld has to offer. With 500 Services experts, 50+ sessions, networking events and demos of powerful new support tools, customers will find relevant, useful information about how Oracle Services enables the success of their Oracle hardware and software investments.

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• Exclusive Expert and Peer-Led Sessions—Only at Oracle OpenWorld

  - by AlanBoucher-Oracle

  With more than 2,500 sessions, dozens of hands-on labs, hundreds of demos, four Exhibition Halls, and countless meet-ups, Oracle OpenWorld is the place to learn, share, and network. Planning ahead is always a smart move and here are some links to help you plan your Oracle OpenWorld schedule. You will hear directly from Oracle Thought leaders, Oracle Support experts and their peers about how to succeed across the Oracle stack—from Oracle Consulting Thought Leader sessions dedicated to the cloud to hands on demos showing the value of My Oracle Support—Oracle Open World is your one stop shop for everything Oracle. Featured sessions include: Is Your Organization Trying to Focus on an ERP Cloud Strategy? Modernize Your Analytics Solutions Is Your Organization Trying to Focus on a CX Cloud Strategy? Best Practices for Deploying a DBaaS in a Private Cloud Model Visit the Support & Services Oracle OpenWorld website to discover how you can take advantage of all Oracle OpenWorld has to offer. With 500 Services experts, 50+ sessions, networking events and demos of powerful new support tools, customers will find relevant, useful information about how Oracle Services enables the success of their Oracle hardware and software investments.

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• Oracle Insurance Gets Innovative with Insurance Business Intelligence

  - by nicole.bruns(at)oracle.com

  Oracle Insurance announced yesterday the availability of Oracle Insurance Insight 7.0, an insurance-specific data warehouse and business intelligence (BI) system that transforms the traditional approach to BI by involving business users in the creation and maintenance."Rapid access to business intelligence is essential to compete and thrive in today's insurance industry," said Srini Venkatasantham, vice president, Product Strategy, Oracle Insurance. "The adaptive data modeling approach of Oracle Insurance Insight 7.0, combined with the insurance-specific data model, offers global insurance companies a faster, easier way to get the intelligence they need to make better-informed business decisions." New Features in Oracle Insurance 7.0 include:"Adaptive Data Modeling" via the new warehouse palette: Gives business users the power to configure lines of business via an easy-to-use warehouse palette tool. Oracle Insurance Insight then automatically creates data warehouse elements - such as line-specific database structures and extract-transform-load (ETL) processes -speeding up time-to-value for BI initiatives. Out-of-the-box insurance models or create-from-scratch option: Includes pre-built content and interfaces for six Property and Casualty (P&C) lines. Additionally, insurers can use the warehouse palette to deploy any and all P&C or General Insurance lines of business from scratch, helping insurers support operations in any country.Leverages Oracle technologies: In addition to Oracle Business Intelligence Enterprise Edition, the solution includes Oracle Database 11g as well as Oracle Data Integrator Enterprise Edition 11g, which delivers Extract, Load and Transform (E-L-T) architecture and eliminates the need for a separate transformation server. Additionally, the expanded Oracle technology infrastructure enables support for Oracle Exadata. Martina Conlon, a Principal with Novarica's Insurance practice, and author of Business Intelligence in Insurance: Current State, Challenges, and Expectations says, "The need for continued investment by insurers in business intelligence capabilities is widely understood, and the industry is acting. Arming the business intelligence implementation with predefined insurance specific content, and flexible and configurable technology will get these projects up and running faster."Learn moreTo see a demo of the Oracle Insurance Insight system, click hereTo read the press announcement, click here

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• Partner Training for Oracle Business Intelligence Applications 4-Day Bootcamp

  - by Mike.Hallett(at)Oracle-BI&EPM

  Partners 4-Day training from 15th - 18th October 2012, at Oracle Reading (UK) The Oracle Business Intelligence Applications provide pre-built Operational BI solutions for eBusiness Suite, Peoplesoft, Siebel, JDE and SAP; offering out-of-the-box integration. This FREE for Partners 4-Day training will provide attendees with an in-depth working understanding of the architecture, the technical and the functional content of the Oracle Business Intelligence Applications, whilst also providing an understanding of their installation, configuration and extension. The course will cover the following topics: Overview of Oracle Business Intelligence Applications Oracle BI Applications Fundamentals and Features Configuring BI Applications for Oracle E-Business Suite Understanding BI Applications Architecture Fundamentals of BI Applications Security   REGISTER HERE NOW    (acceptance is subject to availability and your place will be confirmed within two weeks: for help see the Partner Registration Guide) Location: Bray Room, at Oracle Corporation UK Ltd Oracle Parkway Thames Valley Park Reading, Berkshire RG6 1RA 15th - 18th October 2012, 4-Days :  9:30 am – 5:00 pm BST Audience The seminar is aimed at BI Consultants and Implementation Consultants within Oracle's Gold and Platinum Partners. Good understanding of basic data warehousing concepts Hands on experience in Oracle Business Intelligence Enterprise Edition Hands on experience in Informatica Some understanding of  Oracle BI Applications is required (See Sales & Technical Tutorials for OBI, BI-Apps and Hyperion EPM)  Good understanding of any of the following Oracle EBS modules: General Ledger, Accounts Receivables, Accounts Payables Please note that attendees are required to bring a laptop: 4GB RAM Windows 64 bits 80GB free space in Hard drive or External Device CPU Core 2 Duo or Higher Windows 7, Windows XP, Windows 2003 NOT ALLOWED with Windows Vista An Administrator User For more information please contact [email protected].

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• Special Activities in the OTN Lounge

  - by Bob Rhubart

  What is the OTN Lounge? It's the place for Oracle OpenWorld and JavaOne attendees to hang out, get off your feet, rest up between sessions, recharge your laptop, tablet, or phone, connect with other community members, pick the brains of subject matter experts and community leaders, enjoy some refreshments (coffee and soft drinks in the morning, beer in the afternoon), and avoid the crowds by watching keynote presentations on a plasma screen. But in addition to general chillaxin' the OTN Lounge also hosts several special activities throughout the week… OTN Lounge Special Activities Sunday Oracle Social Network Developer Challenge Kick-off   (7:00pm - 8:30pm)Want to learn more about Oracle Social Network? Love working with APIs? Enter the Oracle Social Network Developer Challenge and build your dream integration with Oracle's secure, purposeful social network for business. Demonstrate your skills, work with the latest and greatest and compete for $500 in Amazon gift cards. Go to theappslab.com/osnregisterr Read and agree to the terms and rules. Register yourself with your name, corporate email address, and company. Watch your inbox for a confirmation email from Oracle Social Network. Start coding (individual or teams welcome) Show off your work to the judges in the OTN Lounge, Wednesday, 4:00pm - 6:00pm Monday (Lounge hours: 8:00am - 7:00pm) RAC Attack (9:00am - 1:00pm) Learn about Oracle Real Application Clustering (RAC) in this collaborative event. You'll work with experts from the IOUG RAC SIG to get an Oracle Database 11gR2 RAC cluster running inside a virtual machine. For more information: RAC attack at Oracle Open World (Pythian Blog) RAC Attack - Oracle Cluster Database at Home/Events (WikiBooks) Oracle Social Network Developer Challenge Office Hours (4:00pm - 8:00pm)Meet the people behind Oracle Social Network. Tuesday (Lounge hours: 8:00am - 7:00pm) RAC Attack (9:00am - 1:00pm) Oracle Social Network Developer Challenge Office Hours (4:30pm - 8:00pm) Oracle Database / Oracle Fusion Middleware Tweet Meet (4:30pm - 6:00pm) Free as in beer! Oracle Database and Oracle Fusion Middleware tweeters, gather in the OTN Lounge for refreshments and conversation with fellow tweeters and Oracle Database and Middleware experts. Wednesday (Lounge Hours: 8:00am - 6:00pm) RAC Attack (9:00am - 1:00pm) Oracle Social Network Developer Challenge Judging (4:00pm - 6:00pm) ADF Oracle ADF / Oracle Fusion Middleware Meet-up (4:30pm - 5:30pm) Join other Oracle ADF and Oracle Fusion Middleware developers and meet the product managers and engineers behind Oracle ADF, ADF Mobile, and ADF Essentials. Did we mention free beer? Thursday (Lounge Hours: 8:00am - 2:00pm) RAC Attack (9:00am - 1:00pm) The OTN Lounge is located in the Howard St .tent, located by no small coincidence on Howard St. between 3rd and 4th, directly between Moscone North and Moscone South. An Oracle OpenWorld or JavaOne conference badge is required for access to the OTN Lounge.

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• A KSH adattárháza: Oracle Essbase és Oracle Database alapon

  - by Fekete Zoltán

  A magyar Központi Statisztikai Hivatal metaadat vezérelt adattárháza három fontos Oracle terméken nyugszik. Az interneten elérhetok az adatok a KSH Tájékoztatási adatbázis-ból. Data from KSH in English. Amikor ezeket a sorokat írom, péntek éjjel 21:36-kor 81 online felhasználó kérdezte le az adatokat. :) - Oracle Essbase multidimenziós OLAP szerver, technikai infó - Hyperion Interactive Reporting lekérdezo eszköz, technikai infó - Oracle Database Enterprise Edition Az angol nyelvu customer snapshot, azaz ügyfél történet: Hungarian Central Statistical Office Provides 200,000 External Users with Secure Online Access to Data. A magyar nyelvu sikersztori: A KSH statisztikai adatainak 60 százaléka elérheto böngészo és platform függetlenül évi mintegy 200 000 internetes felhasználó számára. A termék kiválasztásában, a projekt kialakításában és bevezetésében nagy szerepet vállalt a DSS Consulting Kft. és az Oracle Konzultáció. A projekt során elért legfontosabb eredmények: - adattárház: 150-200 egyideju felhasználó, éves szinten 200 000 felhasználót jelent - Essbase memória alapú tárolási struktúrája: közel valósideju hozzáférés - A rendszer platform és böngészo független, ezért a felhasználók széles köre érheti el a statisztikai adatokat. - Natív Java API és XMLA támogatással egyedi karbantartó alkalmazás - A statisztikus munkatársak speciális informatikai eloképzettség nélkül építik fel és gondozzák a multidimenzionális adatbázisokat - Az Oracle Hyperion Interactive Reporting: oszlopos, kereszttáblás, szekcionált, grafikonos, webes lekérdezések Letöltheto a következo KSH eloadás a HOUG konferenciáról 2009-bol: Hyperalea iacta est - a KSH Essbase alapú adattárház rendszere. A most megjelent sikersztori: angolul és magyarul.

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• Silverlight Firestarter Wrap Up and WCF RIA Services Talk Sample Code

  - by dwahlin

  I had a great time attending and speaking at the Silverlight Firestarter event up in Redmond on December 2, 2010. In addition to getting a chance to hang out with a lot of cool people from Microsoft such as Scott Guthrie, John Papa, Tim Heuer, Brian Goldfarb, John Allwright, David Pugmire, Jesse Liberty, Jeff Handley, Yavor Georgiev, Jossef Goldberg, Mike Cook and many others, I also had a chance to chat with a lot of people attending the event and hear about what projects they’re working on which was awesome. If you didn’t get a chance to look through all of the new features coming in Silverlight 5 check out John Papa’s post on the subject. While at the Silverlight Firestarter event I gave a presentation on WCF RIA Services and wanted to get the code posted since several people have asked when it’d be available. The talk can be viewed by clicking the image below. Code from the talk follows as well as additional links. I had a few people ask about the green bracelet on my left hand since it looks like something you’d get from a waterpark. It was used to get us access down a little hall that led backstage and allowed us to go backstage during the event. I thought it looked kind of dorky but it was required to get through security. Sample Code from My WCF RIA Services Talk (To login to the 2 apps use “user” and “P@ssw0rd”. Make sure to do a rebuild of the projects in Visual Studio before running them.) View All Silverlight Firestarter Talks and Scott Guthrie’s Keynote WCF RIA Services SP1 Beta for Silverlight 4 WCF RIA Services Code Samples (including some SP1 samples) Improved binding support in EntitySet and EntityCollection with SP1 (Kyle McClellan’s Blog) Introducing an MVVM-Friendly DomainDataSource: The DomainCollectionView (Kyle McClellan’s Blog) I’ve had the chance to speak at a lot of conferences but never with as many cameras, streaming capabilities, people watching live and overall hype involved. Over 1000 people registered to attend the conference in person at the Microsoft campus and well over 15,000 to watch it through the live stream.  The event started for me on Tuesday afternoon with a flight up to Seattle from Phoenix. My flight was delayed 1 1/2 hours (I seem to be good at booking delayed flights) so I didn’t get up there until almost 8 PM. John Papa did a tech check at 9 PM that night and I was scheduled for 9:30 PM. We basically plugged in my laptop backstage (amazing number of servers, racks and audio devices back there) and made sure everything showed up properly on the projector and the machines recording the presentation. In addition to a dedicated show director, there were at least 5 tech people back stage and at least that many up in the booth running lights, audio, cameras, and other aspects of the show. I wish I would’ve taken a picture of the backstage setup since it was pretty massive – servers all over the place. I definitely gained a new appreciation for how much work goes into these types of events. Here’s what the room looked like right before my tech check– not real exciting at this point. That’s Yavor Georgiev (who spoke on WCF Services at the Firestarter) in the background. We had plenty of monitors to reference during the presentation. Two monitors for slides (right and left side) and a notes monitor. The 4th monitor showed the time and they’d type in notes to us as we talked (such as “You’re over time!” in my case since I went around 4 minutes over :-)). Wednesday morning I went back on campus at Microsoft and watched John Papa film a few Silverlight TV episodes with Dave Campbell and Ryan Plemons.   Next I had the chance to watch the dry run of the keynote with Scott Guthrie and John Papa. We were all blown away by the demos shown since they were even better than expected. Starting at 1 PM on Wednesday I went over to Building 35 and listened to Yavor Georgiev (WCF Services), Jaime Rodriguez (Windows Phone 7), Jesse Liberty (Data Binding) and Jossef Goldberg and Mike Cook (Silverlight Performance) give their different talks and we all shared feedback with each other which was a lot of fun. Jeff Handley from the RIA Services team came afterwards and listened to me give a dry run of my WCF RIA Services talk. He had some great feedback that I really appreciated getting. That night I hung out with John Papa and Ward Bell and listened to John walk through his keynote demos. I also got a sneak peak of the gift given to Dave Campbell for all his work with Silverlight Cream over the years. It’s a poster signed by all of the key people involved with Silverlight: Thursday morning I got up fairly early to get to the event center by 8 AM for speaker pictures. It was nice and quiet at that point although outside the room there was a huge line of people waiting to get in.     At around 8:30 AM everyone was let in and the main room was filled quickly. Two other overflow rooms in the Microsoft conference center (Building 33) were also filled to capacity. At around 9 AM Scott Guthrie kicked off the event and all the excitement started! From there it was all a blur but it was definitely a lot of fun. All of the sessions for the Silverlight Firestarter were recorded and can be watched here (including the keynote). Corey Schuman, John Papa and I also released 11 lab exercises and associated videos to help people get started with Silverlight. Definitely check them out if you’re interested in learning more! Level 100: Getting Started Lab 01 - WinForms and Silverlight Lab 02 - ASP.NET and Silverlight Lab 03 - XAML and Controls Lab 04 - Data Binding Level 200: Ready for More Lab 05 - Migrating Apps to Out-of-Browser Lab 06 - Great UX with Blend Lab 07 - Web Services and Silverlight Lab 08 - Using WCF RIA Services Level 300: Take me Further Lab 09 - Deep Dive into Out-of-Browser Lab 10 - Silverlight Patterns: Using MVVM Lab 11 - Silverlight and Windows Phone 7

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• How Oracle Business Consulting Can Help Maximize the Business Value of your Oracle Investments

  Chris Hendryx, Senior Director updates listeners on Oracle Business Consulting, and gives tips on how to maximize the value of their investments in Oracle.

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• Oracle Releases New Mainframe Re-Hosting in Oracle Tuxedo 11g

  - by Jason Williamson

  I'm excited to say that we've released our next generation of Re-hosting in 11g. In fact I'm doing some hands-on labs now for our Systems Integrators in Italy in a couple of weeks and targeting Latin America next month. If you are an SI, or Rehosting firm and are looking to become an Oracle Partner or get a better understanding of Tuxedo and how to use the workbench for rehosting...drop me a line. Oracle Tuxedo Application Runtime for CICS and Batch 11g provides a CICS API emulation and Batch environment that exploits the full range of Oracle Tuxedo's capabilities. Re-hosted applications run in a multi-node, grid environment with centralized production control. Also, enterprise integration of CICS application services benefits from an open and SOA-enabled framework. Key features include: CICS Application Runtime: Can run IBM CICS applications unchanged in an application grid, which enables the distribution of large workloads across multiple processors and nodes. This simplifies CICS administration and can scale to over 100,000 users and over 50,000 transactions per second. 3270 Terminal Server: Protects business users from change through support for tn3270 terminal emulation. Distributed CICS Resource Management: Simplifies deployment and administration by allowing customers to run CICS regions in a distributed configuration. Batch Application Runtime: Provides robust IBM JES-like job management that enables local or remote job submissions. In addition, distributed batch initiators can enable parallelization of jobs and support fail-over, shortening the batch window and helping to meet stringent SLAs. Batch Execution Environment: Helps to run IBM batch unchanged and also supports JCL functionality and all common batch utilities. Oracle Tuxedo Application Rehosting Workbench 11g provides a set of automated migration tools integrated around a central repository. The tools provide high precision which results in very low error rates and the ability to handle large applications. This enables less expensive, low-risk migration projects. Key capabilities include: Workbench Repository and Cataloguer: Ensures integrity of the migrated application assets through full dependency checking. The Cataloguer generates and maintains all relevant meta-data on source and target components. File Migrator: Supports reliable migration of datasets and flat files to an ISAM or Oracle Database 11g. This is done through the automated migration utilities for data unloading, reloading and validation. It also generates logical access functions to shield developers from data repository changes. DB2 Migrator: Similarly, this tool automates the migration of DB2 schema and data to Oracle Database 11g. COBOL Migrator: Supports migration of IBM mainframe COBOL assets (OLTP and Batch) to open systems. Adapts programs for compiler dialects and data access variations. JCL Migrator: Supports migration of IBM JCL jobs to a Tuxedo ART environment, maintaining the flow and characteristics of batch jobs.

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• Oracle Introduces Oracle Communications Data Model to Provide Actionable Insight for Communications

  - by kimberly.billings

  To help communications service providers (CSPs) manage and analyze rapidly growing data volumes cost effectively, Oracle recently introduced the Oracle Communications Data Model (OCDM). With the OCDM, CSPs can achieve rapid time to value by quickly implementing a standards-based enterprise data warehouse that features communications industry-specific reporting, analytics and data mining. The combination of the OCDM, Oracle Exadata and the Oracle Business Intelligence (BI) Foundation represents the most comprehensive data warehouse and BI solution for the communications industry. Hong Kong Broadband Network, the fastest growing and second largest broadband service provider in Hong Kong, enhanced its data warehouse using Oracle Communications Data Model. It went live with OCDM within three months, and has increased its subscriber base by 37 percent in six months and reduced customer churn to less than one percent. Read more about HKBN's use of OCDM. Read more about OCDM var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); try { var pageTracker = _gat._getTracker("UA-13185312-1"); pageTracker._trackPageview(); } catch(err) {}

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• Oracle saves with Oracle Database 11g and Advanced Compression

  - by jenny.gelhausen

  Oracle Corporation runs a centralized eBusiness Suite system on Oracle Database 11g for all its employees around the globe. This clustered Global Single Instance (GSI) has scaled seamlessly with many acquisitions over the years, doubling the number of employees since 2001 and supporting around 100,000 employees today, 24 hours a day, 7 days a week around the world. In this podcast, you'll hear from Raji Mani, IT Director for Oracle's PDIT Group, on how Oracle Database 11g and Advanced Compression is helping to save big on storage costs. var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); try { var pageTracker = _gat._getTracker("UA-13185312-1"); pageTracker._trackPageview(); } catch(err) {}

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• What's New in Oracle UPK and Oracle UPK Professional

  Stuart Dunsmore, Sr. Director, Oracle UPK and Tutor Development, highlights the new features in Oracle User Productivity Kit and Oracle User Productivity Kit Professional. Listeners will learn how to gain strategic advantage from this offering.

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• News, Perspektiven und jede Menge Gesprächsstoff - Der Oracle Partner Day 2012

  - by A&C Redaktion

  Was für ein Tag! Unter dem Motto „Maximize your Potential“ kamen über 470 Teilnehmerinnen und Teilnehmer beim Oracle Partner Day 2012 zusammen. Hier drehte sich alles um unsere Partner, die, wie Silvia Kaske, Senior Director Alliances & Channel Europe North, in ihrer Begrüßung betonte, „ein sehr wichtiger Baustein in der Wachstumsstrategie von Oracle“ sind. Wie einmalig diese Partnerschaft ist, betonte auch David Callaghan, Senior Vice President EMEA Alliances & Channel in seiner Keynote. Niemand sonst habe, so Callaghan, in ähnlichem Ausmaß wie Oracle, Hardware und Software tatsächlich integriert. So manche Anbieter würden zwar beides zusammenschnüren, aber bei weitem nicht so optimal abgestimmt und verflochten, wie beim „Red Stack“ von Oracle. Neben Keynotes von Jürgen Kunz, SVP Technology Northern Europe & Country Leader Germany, und Christian Werner, Senior Director Alliances & Channels Germany, zu Neuheiten und Entwicklungspotenzialen im Oracle Universum und den Präsentationen aus verschiedenen Spezialisierung-Fachgebieten, gab es sogar einen Blick in die Zukunft der IT: Der Informatiker Professor Hermann Maurer präsentierte nicht nur existierende und geplante Innovationen, etwa die berüchtigte Computerbrille, die bald das Smartphone abzulösen soll – eine ordentliche Portion Science-Fiction war auch dabei. Im Laufe des Tages nutzten diverse Partner die Möglichkeit, vor Ort den Test als OPN Implementation Specialist beim Testcenter Pearson Vue abzulegen. Viele Teilnehmer zeigten sich beeindruckt von den vielen guten Gesprächen untereinander und schöpften die Möglichkeit zum Networking und Erfahrungsaustausch voll aus. Bei einem so dichten Programm ist es natürlich schwierig, wirklich alles mitzunehmen. Daher haben wir die Präsentationen, die auf dem Oracle Partner Day gehalten wurden, hier in der Agenda noch einmal für Sie zusammengestellt. Spannend wurde es bei der Oracle Partner Award Ceremony: Zum zweiten Mal wurden dort deutsche Partner ausgezeichnet, die sich mit besonderem Engagement und Erfolg spezialisiert haben. Wer die glücklichen Gewinner sind und was ihr Unternehmen auszeichnet, lesen sie ebenfalls hier im Blog. Allen Siegern gratulieren wir noch einmal ganz herzlich! Nachdem es im voraus schon wilde Spekulationen gab, was sich wohl hinter der „Oracle Sports Challenge“ verbergen würde, wollen wir diese Frage auch hier auflösen: Wer nach dem vielen Sitzen Lust auf Bewegung hatte, konnte sich verschiedenen, mehr oder weniger sportlichen Herausforderungen stellen. Zu meistern waren verschiedene Geschicklichkeits-Spiele, unter anderem ein fast mannshoher „Oracle Stack“, den es in Yenga-Manier aufrecht zu erhalten galt, Torschüsse auf ein Tor, das von einem vollautomatischen Robo-Keeper bewacht wurde und eine Video-Wand mit einem spielerischen Reaktionstest rund um den „Red Stack“. Den ganzen Tag über konnten die Teilnehmer hinter QR-Codes versteckte Buchstaben sammeln und mit etwas Glück und Geschick einen von drei iPod Supernanos gewinnen. Abgerundet wurde das Programm durch Auftritte der Entertainment-Saxophonistinnen „Hot Sax Club“, der beeindruckenden Fußball-Freestyler mit ihrer Ballakrobatik, dem Close-up Magier Marc Gassert und unseren DJ, der für Stimmung sorgte. Eindrücke und Highlights vom Oracle Partner Day in Frankfurt sehen Sie hier, im Best-of-Video und in unserer Fotogalerie. Lassen Sie einen gelungenen Tag noch einmal Revue passieren – oder sehen Sie, was Sie alles verpasst haben. Aber: nicht traurig sein, der nächste Oracle Partner Day kommt bestimmt!

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