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  • Problem with deleting table rows using ctrl+a for row selection

    - by Frank Nimphius
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} The following code is commonly shown and documented for how to access the row key of selected table rows in an ADF Faces table configured for multi row selection. public void onRemoveSelectedTableRows(ActionEvent actionEvent) {    RichTable richTable = … get access to your table instance …    CollectionModel cm =(CollectionModel)richTable.getValue();    RowKeySet rowKeySet = (RowKeySet)richTable.getSelectedRowKeys();             for (Object key : rowKeySet) {       richTable.setRowKey(key);       JUCtrlHierNodeBinding rowData = (JUCtrlHierNodeBinding)cm.getRowData();       // do something with rowData e.g.update, print, copy   }    //optional, if you changed data, refresh the table         AdfFacesContext adfFacesContext = AdfFacesContext.getCurrentInstance(); adfFacesContext.addPartialTarget(richTable);   return null; } The code shown above works for 99.5 % of all use cases that deal with multi row selection enabled ADF Faces tables, except for when users use the ctrl+a key to mark all rows for delete. Just to make sure I am clear: if you use ctrl+a to mark rows to perform any other operation on them – like bulk updating all rows for a specific attribute – then this works with the code shown above. Even for bulk row delete, any other mean of row selection (shift+click and multiple ctrl+click) works like a charm and the rows are deleted. So apparently it is the use of ctrl+a that causes the problem when deleting multiple rows of an ADF Faces table. To implement code that works for all table selection use cases, including the one to delete all table rows in one go, you use the code shown below. public void onRemoveSelectedTableRows(ActionEvent actionEvent) {   RichTable richTable = … get access to your table instance …   CollectionModel cm = (CollectionModel)richTable.getValue();   RowKeySet rowKeySet = (RowKeySet)richTable.getSelectedRowKeys();   Object[] rowKeySetArray = rowKeySet.toArray();      for (Object key : rowKeySetArray){               richTable.setRowKey(key);     JUCtrlHierNodeBinding rowData = (JUCtrlHierNodeBinding)cm.getRowData();                              rowData.getRow().remove();   }   AdfFacesContext adfFacesContext = AdfFacesContext.getCurrentInstance();          adfFacesContext.addPartialTarget(richTable); }

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  • Set up Work Manager Shutdown Trigger in WebLogic Server 10.3.4 Using WLST

    - by adejuanc
    WebLogic Server's Work Managers provide a way to control work and allocated threads. You can set different scheduling guidelines for different applications, depending on your requirements. There is a default self-tuning Work Manager, but you might want to set up a custom work manager in some circumstances: for example, when you want the server to prioritize one application over another when a response time goal is required, or when a minimum thread constraint is needed to avoid deadlock. The Work Manager Shutdown Trigger is a tool to help with stuck threads in which will do the following: Shut down the Work Manager. Move the application to Admin State (not active). Change the Server instance health state to failed. Example of a Shutdown Trigger set on the config.xml for your domain: <work-manager>   <name>stuckthread_workmanager</name>   <work-manager-shutdown-trigger>     <max-stuck-thread-time>30</max-stuck-thread-time>     <stuck-thread-count>2</stuck-thread-count>   </work-manager-shutdown-trigger> </work-manager> Understand that any misconfiguration on the Work Manager can lead to poor performance on the server. Any changes must be done and tested before going to production. How can one create a WorkManagerShutdownTrigger for WLS 10.3.4 using WLST? You should be able to create a WorkManagerShutdownTrigger using WLST by following these steps: edit() startEdit() cd('/SelfTuning/mydomain/WorkManagers') create('myWM','WorkManager') cd('myWM/WorkManagerShutdownTrigger') create('myWMst','WorkManagerShutdownTrigger') cd('myWMst') ls()

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  • PeopleSoft 8.52 iPad Certification

    - by Dave Bain
    One of the real gems in the PeopleTools 8.52 release is the certification of PeopleSoft applications running in the Safari Browser on an iPad.  It is nice that PeopleSoft is not constrained by technology like Adobe Flex/Flash, so announcements like this "Adobe drops plans for mobile Flash support" do not limit our mobile solution to custom mobile development. There are parts of PeopleSoft applications that operate better on iPads than others.  One of the best is Workcenters.  Workcenters were new to PeopleTools 8.51 and we are starting to see more and more adoption of them.  Workcenters are roll based landing pages that eliminate difficult navigation by providing access to most links, pages, and reports a user in a role needs.  One of the nicest I’ve seen is the Supply Manager Workspace.  Here are some links to screenshots of what a WorkCenter looks like on an iPad: Here's the standard PeopleSoft Login Page The Supply Manager Workspace looks great full screen on an iPad iPad has a great user interface to zoom, here's a screenshot of an upclose view of an analytic. Touch one of the analytics and it drills into the details. Go ahead and give it a try.  WorkCenters and Dashboards are starting to show up across applications.  For a quick one to try, navigate to the PeopleTools->Integration Broker->Integration Network WorkCenter.  It’s new in PeopleTools 8.52.

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  • How to remove Analyze option from the report in OBI 11.1.1.7.0 ?

    - by Varun
    Que) How to remove Analyze option from the report in OBI 11.1.1.7.0 ? Ans) You can change the properties of a dashboard and its pages. Specifically, you can: Change the style and description of the dashboard Add hidden named prompts to the dashboard and to its pages Specify which links (Analyze, Edit, Refresh, Print, Export, Add to Briefing Book, and Copy) are to be included with analyses at the dashboard level. Note that you can set these links at the dashboard page level and the analysis level, which override the links that you set at the dashboard level.  Rename, hide, reorder, set permissions for, and delete pages. Specify which accounts can save shared customizations and which accounts can assign default customizations for pages, and set account permissions. Specify whether the Add to Briefing Book option is to be included in the Page Options menu for pages. To change the properties of a dashboard and its pages: Edit the dashboard.  Click the Tools toolbar button and select Dashboard Properties. The "Dashboard Properties dialog" is displayed. Make the property changes that you want and click OK. Click the Save toolbar button.

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  • SOA Suite 11g Developers Cookbook Published

    - by Antony Reynolds
    SOA Suite 11g Developers Cookbook Available Just realized that I failed to mention that Matt & mine’s most recent book, the SOA Suite 11g Developers Cookbook was published over Christmas last year! In some ways this was an easier book to write than the Developers Guide, the hard bit was deciding what recipes to include.  Once we had decided that the writing of the book was pretty straight forward. The book focuses on areas that we felt we had neglected in the Developers Guide, and so there is more about Java integration and OSB, both of which we see a lot of questions about when working with customers. Amazon has a couple of reviews. Table of Contents Chapter 1: Building an SOA Suite ClusterChapter 2: Using the Metadata Service to Share XML ArtifactsChapter 3: Working with TransactionsChapter 4: Mapping DataChapter 5: Composite Messaging PatternsChapter 6: OSB Messaging PatternsChapter 7: Integrating OSB with JSONChapter 8: Compressed File Adapter PatternsChapter 9: Integrating Java with SOA SuiteChapter 10: Securing Composites and Calling Secure Web ServicesChapter 11: Configuring the Identity ServiceChapter 12: Configuring OSB to Use Foreign JMS QueuesChapter 13: Monitoring and Management

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  • 7-Eleven Improves the Digital Guest Experience With 10-Minute Application Provisioning

    - by MichaelM-Oracle
    By Vishal Mehra - Director, Cloud Computing, Oracle Consulting Making the Cloud Journey Matter There’s much more to cloud computing than cutting costs and closing data centers. In fact, cloud computing is fast becoming the engine for innovation and productivity in the digital age. Oracle Consulting Services contributes to our customers’ cloud journey by accelerating application provisioning and rapidly deploying enterprise solutions. By blending flexibility with standardization, our Middleware as a Service (MWaaS) offering is ensuring the success of many cloud initiatives. 10-Minute Application Provisioning Times at 7-Eleven As a case in point, 7-Eleven recently highlighted the scope, scale, and results of a cloud-powered environment. The world’s largest convenience store chain is rolling out a Digital Guest Experience (DGE) program across 8,500 stores in the U.S. and Canada. Everyday, 7-Eleven connects with tens of millions of customers through point-of-sale terminals, web sites, and mobile apps. Promoting customer loyalty, targeting promotions, downloading digital coupons, and accepting digital payments are all part of the roadmap for a comprehensive and rewarding customer experience. And what about the time required for deploying successive versions of this mission-critical solution? Ron Clanton, 7-Eleven's DGE Program Manager, Information Technology reported at Oracle Open World, " We are now able to provision new environments in less than 10 minutes. This includes the complete SOA Suite on Exalogic, and Enterprise Manager managing both the SOA Suite, Exalogic, and our Exadata databases ." OCS understands the complex nature of innovative solutions and has processes and expertise to help clients like 7-Eleven rapidly develop technology that enhances the customer experience with little more than the click of a button. OCS understood that the 7-Eleven roadmap required careful planning, agile development, and a cloud-capable environment to move fast and perform at enterprise scale. Business Agility Today’s business-savvy technology leaders face competing priorities as they confront the digital disruptions of the mobile revolution and next-generation enterprise applications. To support an innovation agenda, IT is required to balance competing priorities between development and operations groups. Standardization and consolidation of computing resources are the keys to success. With our operational and technical expertise promoting business agility, Oracle Consulting's deep Middleware as a Service experience can make a significant difference to our clients by empowering enterprise IT organizations with the computing environment they seek to keep up with the pace of change that digitally driven business units expect. Depending on the needs of the organization, this environment runs within a private, public, or hybrid cloud infrastructure. Through on-demand access to a shared pool of configurable computing resources, IT delivers the standard tools and methods for developing, integrating, deploying, and scaling next-generation applications. Gold profiles of predefined configurations eliminate the version mismatches among databases, application servers, and SOA suite components, delivered both by Oracle and other enterprise ISVs. These computing resources are well defined in business terms, enabling users to select what they need from a service catalog. Striking the Balance between Development and Operations As a result, development groups have the flexibility to choose among a menu of available services with descriptions of standard business functions, service level guarantees, and costs. Faced with the consumerization of enterprise IT, they can deliver the innovative customer experiences that seamlessly integrate with underlying enterprise applications and services. This cloud-powered development and testing environment accelerates release cycles to ensure agile development and rapid deployments. At the same time, the operations group is relying on certified stacks and frameworks, tuned to predefined environments and patterns. Operators can maintain a high level of security, and continue best practices for applications/systems monitoring and management. Moreover, faced with the challenges of delivering on service level agreements (SLAs) with the business units, operators can ensure performance, scalability, and reliability of the infrastructure. The elasticity of a cloud-computing environment – the ability to rapidly add virtual machines and storage in response to computing demands -- makes a difference for hardware utilization and efficiency. Contending with Continuous Change What does it take to succeed on the promise of the cloud? As the engine for innovation and productivity in the digital age, IT must face not only the technical transformations but also the organizational challenges of the cloud. Standardizing key technologies, resources, and services through cloud computing is only one part of the cloud journey. Managing relationships among multiple department and projects over time – developing the management, governance, and monitoring capabilities within IT – is an often unmentioned but all too important second part. In fact, IT must have the organizational agility to contend with continuous change. This is where a skilled consulting services partner can play a pivotal role as a trusted advisor in the successful adoption of cloud solutions. With a lifecycle services approach to delivering innovative business solutions, Oracle Consulting Services has expertise and a portfolio of services to help enterprise customers succeed on their cloud journeys as well as other converging mega trends .

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  • IHRIM's Latest Workforce Solutions Review Focuses on Risk!

    - by Jay Richey, HCM Product Marketing
    IHRIM's latest edition of the Workforce Solution's Review magazine (in print and online) has some really compelling features and articles focused on HCM risk and compliance management.  Check out this line-up and sign up if you aren't already a member.  It's well worth it.  http://www.ihrimpublications.com/WSR_about.php Three to Watch: HR's Growing Compliance Responsibilities for Data Security, Genetic Nondiscrimination, and Anti-Bribery Laws     By W. Scott Blackmer and Richard Santalesa, InfoLawGroup, LLP Global HR and International Background Check Best Practices     By Terry Corley, Aletheia Consulting Group Compliance: Old Wine in New Wineskins?     By Ursula Christina Fellberg, Ph.D., UCF-StrategieBeraterin Join the HR/HR technology professionals who have subscribed for so many years to IHRIM’s publications and become a reader today by visiting  http://www.ihrimpublications.com/amember/signup.php.  

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  • Some More New ADF Features in JDeveloper 11.1.2

    - by Steven Davelaar
    The official list of new features in JDeveloper 11.1.2 is documented here. While playing with JDeveloper 11.1.2 and scanning the web user interface developer's guide for 11.1.2, I noticed some additional new features in ADF Faces, small but might come in handy:  You can use the af:formatString and af:formatNamed constructs in EL expressions to use substituation variables. For example: <af:outputText value="#{af:formatString('The current user is: {0}',someBean.currentUser)}"/> See section 3.5.2 in web user interface guide for more info. A new ADF Faces Client Behavior tag: af:checkUncommittedDataBehavior. See section 20.3 in web user interface guide for more info. For this tag to work, you also need to set the  uncommittedDataWarning  property on the af:document tag. And this property has quite some issues as you can read here. I did a quick test, the alert is shown for a button that is on the same page, however, if you have a menu in a shell page with dynamic regions, then clicking on another menu item does not raise the alert if you have pending changes in the currently displayed region. For now, the JHeadstart implementation of pending changes still seems the best choice (will blog about that soon). New properties on the af:document tag: smallIconSource creates a so-called favicon that is displayed in front of the URL in the browser address bar. The largeIconSource property specifies the icon used by a mobile device when bookmarking the page to the home page. See section 9.2.5 in web user interface guide for more info. Also notice the failedConnectionText property which I didn't know but was already available in JDeveloper 11.1.1.4. The af:showDetail tag has a new property handleDisclosure which you can set to client for faster rendering. In JDeveloper 11.1.1.x, an expression like #{bindings.JobId.inputValue} would return the internal list index number when JobId was a list binding. To get the actual JobId attribute value, you needed to use #{bindings.JobId.attributeValue}. In JDeveloper 11.1.2 this is no longer needed, the #{bindings.JobId.inputValue} expression will return the attribute value corresponding with the selected index in the choice list. Did you discover other "hidden" new features? Please add them as comment to this blog post so everybody can benefit. 

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  • Thematic map contd.

    - by jsharma
    The previous post (creating a thematic map) described the use of an advanced style (color ranged-bucket style). The bucket style definition object has an attribute ('classification') which specifies the data classification scheme to use. It's values can be one of {'equal', 'quantile', 'logarithmic', 'custom'}. We use logarithmic in the previous example. Here we'll describe how to use a custom algorithm for classification. Specifically the Jenks Natural Breaks algorithm. We'll use the Javascript implementation in geostats.js The sample code above needs a few changes which are listed below. Include the geostats.js file after or before including oraclemapsv2.js <script src="geostats.js"></script> Modify the bucket style definition to use custom classification Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}    bucketStyleDef = {       numClasses : colorSeries[colorName].classes,       classification: 'custom', //'logarithmic',  // use a logarithmic scale       algorithm: jenksFromGeostats,       styles: theStyles,       gradient:  useGradient? 'linear' : 'off'     }; The function, which implements the custom classification scheme, is specified as the algorithm attribute value. It must accept two input parameters, an array of OM.feature and the name of the feature attribute (e.g. TOTPOP) to use in the classification, and must return an array of buckets (i.e. an array of or OM.style.Bucket  or OM.style.RangedBucket in this case). However the algorithm also needs to know the number of classes (i.e. the number of buckets to create). So we use a global to pass that info in. (Note: This bug/oversight will be fixed and the custom algorithm will be passed 3 parameters: the features array, attribute name, and number of classes). So createBucketColorStyle() has the following changes Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} var numClasses ; function createBucketColorStyle( colorName, colorSeries, rangeName, useGradient) {    var theBucketStyle;    var bucketStyleDef;    var theStyles = [];    //var numClasses ; numClasses = colorSeries[colorName].classes; ... and the function jenksFromGeostats is defined as Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} function jenksFromGeostats(featureArray, columnName) {    var items = [] ; // array of attribute values to be classified    $.each(featureArray, function(i, feature) {         items.push(parseFloat(feature.getAttributeValue(columnName)));    });    // create the geostats object    var theSeries = new geostats(items);    // call getJenks which returns an array of bounds    var theClasses = theSeries.getJenks(numClasses);    if(theClasses)    {     theClasses[theClasses.length-1]=parseFloat(theClasses[theClasses.length-1])+1;    }    else    {     alert(' empty result from getJenks');    }    var theBuckets = [], aBucket=null ;    for(var k=0; k<numClasses; k++)    {             aBucket = new OM.style.RangedBucket(             {low:parseFloat(theClasses[k]),               high:parseFloat(theClasses[k+1])             });             theBuckets.push(aBucket);     }     return theBuckets; } A screenshot of the resulting map with 5 classes is shown below. It is also possible to simply create the buckets and supply them when defining the Bucket style instead of specifying the function (algorithm). In that case the bucket style definition object would be    bucketStyleDef = {      numClasses : colorSeries[colorName].classes,      classification: 'custom',        buckets: theBuckets, //since we are supplying all the buckets      styles: theStyles,      gradient:  useGradient? 'linear' : 'off'    };

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  • Comb Over

    - by Tim Dexter
    Being some what follicly challenged, and to my wife's utter relief, the comb over is not something I have ever considered. The title is a tenuous reference to a formatting feature that Adobe offers in their PDF documents. The comb provides the ability to equally space a string of characters on a pre-defined form layout so that it fits neatly in the area. See the numbers above are being spaced correctly. Its not a function of the font but a property of the form field. For the first time, in a long time I had the chance to build a PDF template today to help out a colleague. I spotted the property and thought, hey, lets give it a whirl and see in Publisher supports it? Low and behold, Publisher handles the comb spacing in its PDF outputs. Exciting eh? OK, maybe not that exciting but I was very pleasantly surprise to see it working. I am reliably informed, by Leslie, BIP Evangelist and Tech Writer that, this feature was introduced from version 10.1.3.4.2 onwards. Official docs and no mention of comb overs here. Happy Combing!

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  • Einladung zur FraOSUG am 17. April 2012 (20. Treffen)

    - by uligraef
    Das  20. Treffen der FraOSUG findet am 17. April 2012 statt.Wann?   17. April 2012, 18:00 - ca. 21:00 UhrWo?  Commerzbank AG, DLZ5/PHH, Hafenstraße 51, FrankfurtAgenda:  Darwin Calendar Server unter OpenIndiana  Illumos und OpenIndiana News SoftWORM mit ZFS (Teil 3) Diskussion Mehr Details und genaue Anfahrt siehe: http://www.fraosug.de Anmeldung via: http://www.doodle.com/ugsbaxxrunkbun66

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  • When is the default storage rule not really the default storage rule?

    - by Kevin Smith
    In 11g WebCenter Content (WCC) introduced dispersion rules in the vault and weblayout directory paths to better distribute content across the directories. The dispersion rule was based on dRevClassID. The only problem with this is that dRevClassID did not remain the same when you copied content from one WCC instance to another using Archiver like in a contribution-consumption scenario. This could cause problems because the web-viewable path would not be the same between the contribution and consumption instances. In the PS5 (11.1.1.6.0) release of WCC they addressed this by configuring the File Store Provider (FSP) so that all new content would use a storage rule with a dispersion rule based on dDocName, which would stay the same when content was copied to another WCC instance. To support migration from older versions of WCC they left the default storage rule unchanged and created a new storage rule called DispByContentId and made that the default storage rule for all new content. I only stumbled upon this a while back when I was trying to change the FSP configuration so that all content used a webless storage rule. I changed the default storage rule, restarted WCC, and checked in a new content item. To my surprise the new content was not created as webless. I struggled with this for a while until I noticed there were multiple storage rules defined in the FSP configuration. When I looked at the default value for the xStorageRule field in Configuration Manager, sure enough it was no longer default, but was now DispByContentId. Once I updated the DispByContentId storage rule to webless and restarted WCC all my new content was now created using the webless storage rule, just like I wanted. I noticed when I was creating this blog post that the default storage rule is also listed on the File Store Provider Information page, but I guess I didn't see that when I originally did this.

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  • Finding it Hard to Deliver Right Customer Experience: Think BPM!

    - by Ajay Khanna
    Our relationship with our customers is not a just a single interaction and we should not treat it like one. A customer’s relationship with a vendor is like a journey which starts way before customer makes a purchase and lasts long after that. The journey may start with customer researching a product that may lead to the eventual purchase and may continue with support or service needs for the product. A typical customer journey can be represented as shown below: As you may notice, customers tend to use multiple channels to interact with a company throughout their journey.  They also expect that they should get consistent experience, no matter what interaction channel they may choose. Customers do not like to repeat the information they have already provided and expect companies to remember their preferences, and offer them relevant products and services. If the company fails to meet this expectation, customers not only will abandon the purchase and go to the competitor but may also influence others’ purchase decision. Gone are the days when word of mouth was the only medium, and the customer could influence “Six” others. This is the age of social media and customer’s good or bad experience, especially bad get highly amplified and may influence hundreds of others. Challenges that face B2C companies today include: Delivering consistent experience: The reason that delivering consistent experience is challenging is due to fragmented data, disjointed systems and siloed multichannel interactions. Customers tend to get different service quality if they use web vs. phone vs. store. They get different responses from different service agents or get inconsistent answers if they call sales vs. service group in the company. Such inconsistent experiences result in lower customer satisfaction or NPS (net promoter score) numbers. Increasing Revenue: To stay competitive companies frequently introduce new products and services. Delay in launching such offerings has a significant impact on revenue realization. In addition to new product revenue, there are multiple opportunities to up-sell and cross-sell that impact bottom line. If companies are not able to identify such opportunities, bring a product to market quickly, or not offer the right product to the right customer at the right time, significant loss of revenue may occur. Ensuring Compliance: Companies must be compliant to ever changing regulations, these could be about Know Your Customer (KYC), Export/Import regulations, or taxation policies. In addition to government agencies, companies also need to comply with the SLA that they have committed to their customers. Lapse in meeting any of these requirements may lead to serious fines, penalties and loss in business. Companies have to make sure that they are in compliance will all such regulations and SLA commitments, at any given time. With the advent of social networks and mobile technology, companies not only need to focus on process efficiency but also on customer engagement. Improving engagement means delivering the customer experience as the customer is expecting and interacting with the customer at right time using right channel. Customers expect to be able to contact you via any channel of their choice (web, email, chat, mobile, social media), purchase via any viable channel (web, phone, store, mobile). Customers expect companies to understand their particular needs and remember their preferences on repeated visits. To deliver such an integrated, consistent, and contextual experience, power of BPM in must. Your company may be organized in departments like Marketing, Sales, Service. You may hold prospect data in SFA, order information in ERP, customer issues in CRM. However, the experience delivered to the customer must not be constrained by your system legacy. BPM helps in designing the right experience for the right customer and integrates all the underlining channels, systems, applications to make sure right information will be delivered to the right knowledge worker or to the customer every single time.     Orchestrating information across all systems (MDM, CRM, ERP), departments (commerce, merchandising, marketing service) and channels (Email, phone, web, social)  is the key, and that’s what BPM delivers. In addition to orchestrating systems and channels for consistency, BPM also provides an ability for analysis and decision management. By using data from historical transactions, social media and from other systems, users can determine the customer preferences, customer value, and churn propensity. This information, in the context, is then used while making a decision at a process step. Working with real-time decision management system can also suggest right up-sell or cross-sell offers, discounts or next-best-action steps for a particular customer. Timely action on customer issues or request is also a key tenet of a good customer experience. BPM’s complex event processing capabilities help companies to take proactive actions before issues get escalated. BPM system can be designed to listen to a certain event patters then deduce from those customer situations (credit card stolen, baggage lost, change of address) and do a triage before situation goes out of control. If such a situation arises you can send alerts to right people or immediately invoke corrective actions. Last but not least one of BPM’s key values is to drive continuous improvement. Learning about customers past experiences, interactions and social conversations, provide valuable insight. Such insight can be used to improve products, customer facing processes, and customer experience. You may take these insights as an input to design better more efficient and customer friendly sales, contact center or self-service processes. If customer experience is important for your business, make sure you have incorporated BPM as a part of your strategy to design, orchestrate and improve your customer facing processes.

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  • Learning Library – Enterprise Manager Cloud Control 12c: Best Practices for Middleware Management

    - by JuergenKress
    This self-paced course teaches you best practices when using Oracle Enterprise Manager Cloud Control 12c for managing your WebLogic and SOA applications and infrastructure. It consists of interactive lectures, videos, review sessions, and optional demonstrations. This course covers Enterprise Manager Cloud Control 12c licensed with the WebLogic Server Management Pack Enterprise Edition and the SOA Management Pack Enterprise Edition. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: EM12c,Enterpries manager training,education,training,SOA Community,Oracle SOA,Oracle BPM,BPM,Community,OPN,Jürgen Kress

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  • Accessing ADF Faces components that are read-only from JavaScript

    - by Frank Nimphius
    Almost as a note to myself and to justify the time I spent on analyzing aproblem, a quick note on what to watch out for when working trying to access read-only ADF Faces components from JavaScript.  Those who tried JavaScript in ADF Faces probably know that you need to ensure the ADF Faces component  is represented by a JavaScript object on the client. You do this either implicitly by adding an af:clientListener component (in case you want to listen for a component event) or explicitly by setting the ADF Faces component clientComponent property to true. For the use case I looked at in JDeveloper 11g R1 (11.1.1.7) I needed to make an output text component clickable to call a JavaScript function in response. Though I added the af:clientComponent tag to the component I recognized that it also needed the clientComponent property set to true. Though I remember this as not being required in 11.1.1.6, I like the new behavior as it helps preventing read-only components from firing client side events unless you tell it to do so by setting the clientComponent property to true. Note: As the time of writing, JDeveloper 11.1.1.7 is not publicly available and I put the note in this blog as a reminder in case you ever hit a similar challenge so you know what to do.

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  • Oops, I left my kernel zone configuration behind!

    - by mgerdts
    Most people use boot environments to move in one direction.  A system starts with an initial installation and from time to time new boot environments are created - typically as a result of pkg update - and then the new BE is booted.  This post is of little interest to those people as no hackery is needed.  This post is about some mild hackery. During development, I commonly test different scenarios across multiple boot environments.  Many times, those tests aren't related to the act of configuring or installing zone and I so it's kinda handy to avoid the effort involved of zone configuration and installation.  A somewhat common order of operations is like the following: # beadm create -e golden -a test1 # reboot Once the system is running in the test1 BE, I install a kernel zone. # zonecfg -z a178 create -t SYSsolaris-kz # zoneadm -z a178 install Time passes, and I do all kinds of stuff to the test1 boot environment and want to test other scenarios in a clean boot environment.  So then I create a new one from my golden BE and reboot into it. # beadm create -e golden -a test2 # reboot Since the test2 BE was created from the golden BE, it doesn't have the configuration for the kernel zone that I configured and installed.  Getting that zone over to the test2 BE is pretty easy.  My test1 BE is really known as s11fixes-2. root@vzl-212:~# beadm mount s11fixes-2 /mnt root@vzl-212:~# zonecfg -R /mnt -z a178 export | zonecfg -z a178 -f - root@vzl-212:~# beadm unmount s11fixes-2 root@vzl-212:~# zoneadm -z a178 attach root@vzl-212:~# zoneadm -z a178 boot On the face of it, it would seem as though it would have been easier to just use zonecfg -z a178 create -t SYSolaris-kz within the test2 BE to get the new configuration over.  That would almost work, but it would have left behind the encryption key required for access to host data and any suspend image.  See solaris-kz(5) for more info on host data.  I very commonly have more complex configurations that contain many storage URIs and non-default resource controls.  Retyping them would be rather tedious.

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  • Virtual Developer Day: MySQL - July 31st

    - by Cassandra Clark - OTN
    Virtual Developer Day: MySQL is a one-stop shop for you to learn all the essential MySQL skills. With a combination of presentations and hands-on lab experience, you’ll have the opportunity to practice in your own environment and gain more in-depth knowledge to successfully design, develop, and manage your MySQL databases.This FREE virtual event has two tracks tailored for both fresh and experienced MySQL users. Attend the sessions on July 31st and sharpen your skills to: Develop your new applications cost-effectively using MySQL Improve performance of your existing MySQL databases Manage your MySQL environment more efficiently When? Wednesday, July 31, 2013Mumbai 10:30 a.m. (GMT +5:30) - 2:30 p.m.Singapore 1:00 p.m. (GMT +8:00) - 5:00 p.m.Sydney 3:00 p.m. (GMT +10:00) - 7:00 p.m. Register TODAY! 

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  • Summer Upgrade Workshops are Open!

    - by roy.swonger
    The listing of upcoming events is located in the right sidebar of the main blog page, down below the flag counter. If you haven't checked out our schedule lately, you might be surprised at how active we will be with travel this summer. Coming up next week will be upgrade workshops in the USA (St. Louis and Minneapolis) followed by a pair in Canada (Toronto and Montreal) and then two in Europe (Brussels and Utrecht). Make your plans now to attend an upgrade workshop in your area. As you can see from the long list of planned events, it is very likely that Mike or I will be coming to your area sometime soon!

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  • Excellent Source of Upgrade Information in Japanese

    - by roy.swonger
    If you are a regular reader of this blog you will know that we have enjoyed our visits to Tokyo, Osaka, and Kyoto immensely. We work very closely with our colleagues in Japan, and I would like to highlight a website that will be extremely useful to anybody who can read Japanese. The site is oracledatabase.jp/upgrade. Here is a screenshot: With plenty of good information from web articles to white papers, this site is a terrific resource for our Japanese partners and customers! 

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  • Product Support Webcast for Existing Customers: WebCenter Content 11.1.1.8 Overview and Support Information

    - by John Klinke
    Register for our upcoming Advisor Webcast 'WebCenter Content 11.1.1.8 Overview and Support Information' scheduled for 11am Eastern, November 21, 2013 (10am Central, 9am Mountain, 8am Pacific, 17:00 Europe Time (Paris, GMT+01:00)).This 1-hour session is recommended for technical and functional users who have installed or plan to upgrade to WebCenter Content 11.1.1.8 or would just like more information on the latest release.Topics will include: Overview of new features and enhancements Installation of the new WebCenter Content web UI Upgrading from older WebCenter Content versions Support issues including latest patches Roadmap of proposed additional features Make sure you register and mark this date on your calendar. Register at: https://oracleaw.webex.com/oracleaw/onstage/g.php?d=590991341&t=aOnce the host approves your request, you will receive a confirmation email with instructions for joining the call on November 21st.

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  • 2d & 3d CAD software on the MAC [closed]

    - by Mark Smith
    Hey I was wondering what 2d & 3d CAD softwares people use on the mac? There are a couple of other questions like this on the site but they're over a year old and knowing how fast paced the software game is I thought i'd repost! I use MacDraft for my 2d drafting and the same companies Interiors Pro for my 3d work, have done for a while. I used Rhino 4.0 at uni but being a student I had to find software that wasn't thousands of £$£$!! thus stumbling onto the Microspot products. Anybody using the software or found any other bargains out there?

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  • Where I missed boot.properties.?

    - by Dyade, Shailesh M
    Today one of my customer was trying to start the WebLogic Server ( Production Instance) , though he was trying to start the server in a standard way, but it was failing due to below error :   ####<Oct 22, 2012 12:14:43 PM BST> <Warning> <Security> <BanifB1> <> <main> <> <> <> <1350904483998> <BEA-090066> <Problem handling boot identity. The following exception was generated: weblogic.security.internal.encryption.EncryptionServiceException: weblogic.security.internal.encryption.EncryptionServiceException: [Security:090219]Error decrypting Secret Key java.security.ProviderException: setSeed() failed> And it started failing into below causes. ####<Oct 22, 2012 12:16:45 PM BST> <Critical> <WebLogicServer> <BanifB1> <AdminServer> <main> <<WLS Kernel>> <> <> <1350904605837> <BEA-000386> <Server subsystem failed. Reason: java.lang.AssertionError: java.lang.reflect.InvocationTargetException java.lang.AssertionError: java.lang.reflect.InvocationTargetException weblogic.security.internal.encryption.EncryptionServiceException: weblogic.security.internal.encryption.EncryptionServiceException: [Security:090219]Error decrypting Secret Key java.security.ProviderException: setSeed() failed weblogic.security.internal.encryption.EncryptionServiceException: [Security:090219]Error decrypting Secret Key java.security.ProviderException: setSeed() failed at weblogic.security.internal.encryption.JSafeSecretKeyEncryptor.decryptSecretKey(JSafeSecretKeyEncryptor.java:121) Customer was facing this issue without any changes in the system, it was stable suddenly started seeing this issue last night. When we checked, customer was manually entering the username and password, config.xml had the entries encrypted However when verified, customer had the boot.properties at the Servers/AdminServer/security folder and DomainName/security didn't have this file. Adding boot.properies fixed the issue. Regards Shailesh Dyade 

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  • Common SOA Problems by C2B2

    - by JuergenKress
    SOA stands for Service Oriented Architecture and has only really come together as a concrete approach in the last 15 years or so, although the concepts involved have been around for longer. Oracle SOA Suite is based around the Service Component Architecture (SCA) devised by the Open SOA collaboration of companies including Oracle and IBM. SCA, as used in SOA suite, is designed as a way to crystallise the concepts of SOA into a standard which ensures that SOA principles like the separation of application and business logic are maintained. Orchestration or Integration? A common thing to see with many people who are beginning to either build a new SOA based infrastructure, or move an old system to be service oriented, is confusion in the purpose of SOA technologies like BPEL and enterprise service buses. For a lot of problems, orchestration tools like BPEL or integration tools like an ESB will both do the job and achieve the right objectives; however it’s important to remember that, although a hammer can be used to drive a screw into wood, that doesn’t mean it’s the best way to do it. Service Integration is the act of connecting components together at a low level, which usually results in a single external endpoint for you to expose to your customers or other teams within your organisation – a simple product ordering system, for example, might integrate a stock checking service and a payment processing service. Process Orchestration, however, is generally a higher level approach whereby the (often externally exposed) service endpoints are brought together to track an end-to-end business process. This might include the earlier example of a product ordering service and couple it with a business rules service and human task to handle edge-cases. A good (but not exhaustive) rule-of-thumb is that integrations performed by an ESB will usually be real-time, whereas process orchestration in a SOA composite might comprise processes which take a certain amount of time to complete, or have to wait pending manual intervention. BPEL vs BPMN For some, with pre-existing SOA or business process projects, this decision is effectively already made. For those embarking on new projects it’s certainly an important consideration for those using Oracle SOA software since, due to the components included in SOA Suite and BPM Suite, the choice of which to buy is determined by what they offer. Oracle SOA suite has no BPMN engine, whereas BPM suite has both a BPMN and a BPEL engine. SOA suite has the ESB component “Mediator”, whereas BPM suite has none. Decisions must be made, therefore, on whether just one or both process modelling languages are to be used. The wrong decision could be costly further down the line. Design for performance: Read the complete article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: C2B2,SOA best practice,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • Revenue Recognition: Performance Obligation Pass a Hurdle

    - by Theresa Hickman
    I met up with Seamus Moran, our resident accounting expert, to get his thoughts about the latest happenings with IFRS. Last week, on March 13,  the comment period on the FASB and IASB exposure draft “Revenue From Contracts with Customers” closed.  FASB and IASB have just over 20 comment letters – a very small number.  The implication is that that the exposure draft does reflect general acceptance, and therefore will be published as both a US and Internationally Generally Accepted Accounting Standard. At a recent conference call, FASB and IASB expected to complete their report to both Boards on the comments by early summer, complete their deliberation of the comments by the fall and draft the final standard text by late this year. It is assumed the concept of Performance Obligations would become US GAAP and IFRS in place of the existing standards.  They confirmed that all existing US GAAP and IFRS guidelines would be withdrawn, and that they were in dialogue with the SEC on withdrawing the SEC guidelines on the revenue issue as well.The open question is when will Performance Obligations become effective?  The Boards have said that they would like this Revenue Recognition standard and the the Lease Accounting standard to be effective at the same time because what isn’t either insurance, interest, or a lease is a revenue arrangement.  However, ascertaining what is generally acceptable in respect of Leases is proving a little elusive, and the Boards have recently diverged a little on the P&L side of the accounting (although both are in agreement that there will be no off-balance sheet leases).  It is therefore likely that the Lease standard might be delayed. One wonders if the Boards will  define effectivity of the Revenue standard independently of the Lease standard or if they will stick with their resolve to make them co-effective.  The Boards have also said that neither standard will be effective before June 2015.Here is the gist of the new Revenue Recognition principle and the steps to apply it:Recognize revenue to depict the transfer of goods or services in an amount that reflects the consideration expected to be entitled in exchange for those goods and services.Steps to apply the core principles: Identify the contract with the customer Identify the separate performance obligations Determine the transaction price Allocate the the transaction price Recognize Revenue when a performance obligation is satisfied  

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  • JCP Survey!

    - by Yolande Poirier
    The London Java Community (LJC), which is an Executive Committee member of the Java Community Process (JCP), is asking Java developers to participate in a JCP survey titled "What should the JCP be doing?"  The JCP is the mechanism that decides on future standards related to Java technology. Those standards give users like you a choice of technologies to develop with and more independence from vendor solutions.   The JCP cares about community feedback and has successfully encouraged community participation using transparent tracking processes. Take the survey, your feedback matters. 

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