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• Architectural advice - web camera remote access

  - by Alan Hollis

  I'm looking for architectural advice. I have a client who I've built a website for which essentially allows users to view their web cameras remotely. The current flow of data is as follows: User opens page to view web camera image. Javascript script polls url on server ( appended with unique timestamp ) every 1000ms Ftp connection is enabled for the cameras ftp user. Web camera opens ftp connection to server. Web camera begins taking photos. Web camera sends photo to ftp server. On image url request: Server reads latest image on hard drive uploaded via ftp for camera. Server deleted any older images from the server. This is working okay at the moment for a small amount of users/cameras ( about 10 users and around the same amount of cameras), but we're starting to worrying about the scalability of this approach. My original plan was instead of having the files read from the server, the web server would open up an ftp connection to the web server and read the latest images directly from there meaning we should have been able to scale horizontally fairly easily. But ftp connection establishment times were too slow ( mainly due to the fact that PHP out of the ox is unable to persist ftp connections ) and so we abandoned this approach and went straight for reading from the hard drive. The firmware provider for the cameras state they're able to build a http client which instead of using ftp to upload the image could post the image to a web server. This seems plausible enough to me, but I'm looking for some architectural advice. My current thought is a simple Nginx/PHP/Redis stack. Web camera issues post requests of latest image to Nginx/PHP and the latest image for that camera is stored in Redis. The clients can then pull the latest image from Redis which should be extremely quick as the images will always be stored in memory. The data flow would then become: User opens page to view web camera image. Javascript script polls url on server ( appended with unique timestamp ) every 1000ms Camera is sent an http request to start posting images to a provided url Web camera begins taking photos. Web camera sends post requests to server as fast as it can On image url request: Server reads latest image from redis Server tells redis to delete later image My questions are: Are there any greater overheads of transferring images via HTTP instead of FTP? Is there a simple way to calculate how many potential cameras we could have streaming at once? Is there any way to prevent potentially DOS'ing our own servers due to web camera requests? Is Redis a good solution to this problem? Should I abandon PHP/Ngix combination and go for something else? Is this proposed solution actually any good? Will adding HTTPs to the mix cause posting the image to become too slow? Thanks in advance Alan

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• MVC: Nasty __o not declared

  - by xamlnotes

  I ran into this little error with MVC where a bunch of errors showed up about  __o  not declared. This was driving me nuts. Then I ran across this link that solved it. http://stackoverflow.com/questions/750902/how-do-i-get-rid-of-o-is-not-declared So, the solution is to put this into the top of the page like VS does for your site.master. <%-- The following line works around an ASP.NET compiler warning --%> <%: ""%> But what about other pages? Lets say you have a view that’s using your site master and that view is throwing this error. Just add the items into the content section where the error occurs like so: <asp:Content ID="indexContent" ContentPlaceHolderID="MainContent" runat="server"> <%-- The following line works around an ASP.NET compiler warning --%> <%: ""%>   Then add the rest of your code. That seems to fix it and its pretty simple too.

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• What is a good web interface for remote linux load monitoring?

  - by Jakobud

  I'm looking for some type of remote linux monitoring software that you can view using a web interface. And I'm not just looking for the basic load information. I'm also looking for process information, similar to the info that you get from TOP. Like I'd just like to be able to pop open this webpage to view whats going on with the server at a moments notice. For example, perhaps just a basic PHP page that is on the server that uses basic AJAX to display and refresh results from the TOP command in the page. I was thinking about writing something like this, but I don't want to reinvent the wheel.

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• Advanced TSQL training

  - by Dave Ballantyne

  Over the past few years, Ive had it on my to do list to write and deliver and full-scale SQLServer training course and not just an hour long bite size session at user groups and conferences.  To me, SQLServer development is not just knowing and remembering the syntax of commands.  Sometimes I semi-jest that i have “Written a merge statement without looking up the syntax”, but I know from my interactions on and off line that I am far from alone in this.  In any case we have an awesome tool in the internet which is great at looking things up. When developing SQL Server based solutions,  of more importance is knowing the internals of the engine.  SQL Server is a complex piece of software and we need to be able to understand to a fairly low level ( you can always dive deeper ) the choices that it makes and why it makes them in order to deliver performant, reliable, predictable and scalable systems to our customers and end-users. This is the view i shall be taking over two days in March (19th and 20th) in London and ,TBH, one I dont see taken often enough. Early bird discounts are available until 31Dec. Full details of the course and a high level view of the bullet points we shall be covering are available at the Technitrain site ( http://tinyurl.com/TSQLTraining )

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• XNA- Transforming children

  - by user1806687

  So, I have a Model stored in MyModel, that is made from three meshes. If you loop thrue MyModel.Meshes the first two are children of the third one. And was just wondering, if anyone could tell me where is the problem with my code. This method is called whenever I want to programmaticly change the position of a whole model: public void ChangePosition(Vector3 newPos) { Position = newPos; MyModel.Root.Transform = Matrix.CreateScale(VectorMathHelper.VectorMath(CurrentSize, DefaultSize, '/')) * Matrix.CreateFromAxisAngle(MyModel.Root.Transform.Up, MathHelper.ToRadians(Rotation.Y)) * Matrix.CreateFromAxisAngle(MyModel.Root.Transform.Right, MathHelper.ToRadians(Rotation.X)) * Matrix.CreateFromAxisAngle(MyModel.Root.Transform.Forward, MathHelper.ToRadians(Rotation.Z)) * Matrix.CreateTranslation(Position); Matrix[] transforms = new Matrix[MyModel.Bones.Count]; MyModel.CopyAbsoluteBoneTransformsTo(transforms); int count = transforms.Length - 1; foreach (ModelMesh mesh in MyModel.Meshes) { mesh.ParentBone.Transform = transforms[count]; count--; } } This is the draw method: foreach (ModelMesh mesh in MyModel.Meshes) { foreach (BasicEffect effect in mesh.Effects) { effect.View = camera.view; effect.Projection = camera.projection; effect.World = mesh.ParentBone.Transform; effect.EnableDefaultLighting(); } mesh.Draw(); } The thing is when I call ChangePosition() the first time everything works perfectlly, but as soon as I call it again and again. The first two meshes(children meshes) start to move away from the parent mesh. Another thing I wanted to ask, if I change the scale/rotation/position of a children mesh, and then do CopyAbsoluteBoneTransforms() will children meshes be positioned properlly(at the proper distance) or would achieving that require more math/methods? Thanks in advance

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• Blogger Blog Takes Ages to Load after Custom Domain Redirection

  - by abhisek

  I recently bought a custom domain for a blogger blog (technabled.com) I have for sometime now. I followed the instructions on blogger's documentation. I added A-name records and CNAME records with my DNS provider. But, now, some strange problems are cropping up. If I connect to my broadband network and then ping technabled.com, it times out. Then, if I visit the webpage, which takes almost one and half minutes to load, and then if I ping technabled.com, it shows expected result. This is not just me. I asked some of the regular readers, who reported the same issue. As a result of this, I am losing a lot of visits. What is stranger is that the subsequent visits to the blog is faster. I have checked with a few online services to test the performance. WebPageTest seems to say the same thing: http://www.webpagetest.org/result/110117_1N_7PE/ (please see the First View / Repeat View time) Also, the pagespeed score is not that bad. So I am ruling out other possibilities. I am at a loss as to what I should do to find a solution. Help is much appreciated. :)

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• Question about modeling with MVC (the pattern, not the MS stuff / non web)

  - by paul

  I'm working on an application in which I'm looking to employ the MVC pattern, but I've come up against a design decision point I could use some help with. My application is going to deal with the design of state-machines. Currently the MVC model holds information about the machine's states, inputs, outputs, etc. The view is going to show a diagram for the machine, graphically allowing the user to add new states, establish transitions, and put the states in a pleasing arrangement, among other things. I would like to store part of the diagram's state (e.g. the x and y state positions) when the machine information is stored for later retrieval, and am wondering how best to go about structuring the model(s?) for this. It seems like this UI information is more closely related to the view than to the state-machine model, so I was thinking that a secondary model might be in order, but I am reluctant to pursue this route because of the added complexity. Adding this information to the current model doesn't seem the right way to go about it either. This is the my first time using the MVC pattern so I'm still figuring things out. Any input would be appreciated.

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• Design Question

  - by dturner71

  Can I have two independent Connection servers attached to the same vCenter server? Here's my scenario. I'm setting up View 4 to provide desktops to two seperate Windows domains that are on different IP subnets seperated by a firewall. One cluster of physical servers, one vCenter server, linked clones. As I understand it View Connection server has to be a member of a Windows domain in order for quickprep to work. So the way to provide desktops to both Windows domains is to have a Connection server in each one right? Then open ports in the firewall so the Connection server from the other subnet can communicate with vCenter. Any reason why this won't work? Or is there a better way to accomplish it?

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• IT merger - self-sufficient site with domain controller VS thin clients outpost with access to termi

  - by imagodei

  SITUATION: A larger company acquires a smaller one. IT infrastructure has to be merged. There are no immediate plans to change the current size or role of the smaller company - the offices and production remain. It has a Win 2003 SBS domain server, Win 2000 file server, linux server for SVN and internal Wikipedia, 2 or 3 production machines, LTO backup solution. The servers are approx. 5 years old. Cisco network equippment (switches, wireless, ASA). Mail solution is a hosted Exchange. There are approx. 35 desktops and laptops in the company. IT infrastructure unification: There are 2 IT merging proposals. 1.) Replacing old servers, installing Win Server 2008 domain controller, and setting up either subdomain or domain trust to a larger company. File server and other servers remain local and synchronization should be set up to a centralized location in larger company. Similary with the backup - it remains local and if needed it should be replicated to a centralized location. Licensing is managed by smaller company. 2.) All servers are moved to a centralized location in larger company. As many desktop machines as possible are replaced by thin clients. The actual machines are virtualized and hosted by Terminal server at the same central location. Citrix solutions will be used. Only router and site-2-site VPN connection remain at the smaller company. Backup internet line to insure near 100% availability is needed. Licensing is mainly managed by larger company. Only specialized software for PCs that will not be virtualized is managed by smaller company. I'd like to ask you to discuss both solutions a bit. In your opinion, which is better from the operational point of view? Which is more reliable, cheaper in the long run? Easier to manage from the system administrator's point of view? Easier on the budget and easier to maintain from IT department's point of view? Does anybody have any experience with the second option and how does it perform in production environment? Pros and cons of both? Your input will be of great significance to me. Thank you very much!

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• What kind of permission is this? (Groups+Roles)

  - by Jorge

  I'm starting to need an access control for roles in my app. I don't know much of this, but I understand how vBulletin works: I create groups, then give permissions to groups. I think that what I need is the Role Bases Access Control (RBAC) , but i'm not sure, because I need groups to give permissions instead of single users (Maybe it's not that complicated to achieve). Example of what I'm thinking: Given a post: Editor's Group has permission to view it before it's published. Editor's Group has permission to edit its content. Public Group (Default) has not permission to view it before it's published. Admin Group has permission to delete the post. So basically I wan't orientation about if RBAC is what I need. And also, how would it be good to store group membership in a user, for example, would be good to have: ID NAME PASSWORD GROUPS (1, MyName, MyPassword, 1/2/3/4/5) and explode it via PHP or one registry for every Group membership in a table named permissions, example: USERID, USERGROUP values (1, 1), (1, 2) Maybe should be the second way because of the formal norms but I didn't study yet Databases 1 at college.

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• Build 2013&ndash;Keynote Thoughts

  - by D'Arcy Lussier

  Originally posted on: http://geekswithblogs.net/dlussier/archive/2013/06/26/153243.aspxSome thoughts on the Build 2013 keynote. They Listened to Feedback while Keeping to their Plans I am one of the people in the “bring back the start menu” camp. I want my start menu. I *like* my start menu. Microsoft heard that and put it back, fantastic. But they implemented it in a way that still pushes the Windows 8 UI – and I’m actually pretty happy with it. When you hit the Start menu, you get the live-tiles displayed overlaying the desktop. But you can also swipe from the bottom to get the “all-applications” view. This, in essense, is really what those that like the Start Menu want. I believe it was mentioned that you can configure the all-applications view to be the default. They’re Committed to Improving Windows 8 The commitment to rapid deployments Ballmer talked about is crucial to Windows 8’s success. They need to keep it evolving quickly to maintain the interest of users and developers. I think the little improvements they showed are excellent (hands-free mode, multi window docking, better multi-monitor support, new developer controls, etc.). Hardware Vendors are Committed to Windows 8 They showed off a number of new hardware products (Windows 8 and Windows Phone). The Surface’s introduction to the market has done nothing to dissuade their hardware partners. Bing as a Platform is Huge for Developers!!! This was the biggest take-away from the keynote! What the team is doing with Bing not as a search engine but as a developer API is very impressive! I’m going to be diving into this over the rest of Build so watch more blog posts coming on it. Azure, Office 365, and other topics will be covered at tomorrow’s keynote. So far, great kick off to Build. Now on to sessions! D

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• Calling a model from a controller from the 404 route [migrated]

  - by IrishRob

  Got a problem here where I can’t seem to load a method from a model after the page has been redirected after encountering a 404. Model name: Category_Model Method name: get_category_menu() In my routes, I’ve updated the 404 over-ride to: $route[‘404_override’] = ‘whoops’; I’ve also got my controller Whoops that reads… <?php class Whoops extends CI_Controller { function index() { $this->load->model('Category_Model'); $data['Categories'] = $this->Category_Model->get_category_menu(); $data['main_content'] = $this->load->view('messages/whoops', null, true); $this->load->view('includes/template', $data); } } So when I navigate to a page that doesn’t exist, I get the following error… Message: Undefined property: Whoops::$Category_Model Filename: controllers/whoops.php I’ve hard coded the loading of the model into the controller here, even though I have it in my autoload, but no luck. Everything else with the site so far works, just this 404 problem. Any pointers would be great, kinda new to CI so go easy on me. Cheers.

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• Cannot access an application folder in Program files

  - by GiddyUpHorsey

  I recently installed Windows 7 Professional 64bit on a new machine. I installed an application using a ClickOnce installer. The application runs fine, but I cannot access the application folder it created in c:\Program files (x86). It bombs with access denied. I try to view the properties on the folder and it takes about 1 minute to display (other folders take 1 second). It says I cannot view any information because I'm not the owner. It doesn't say who the current owner is (instead - Unable to display current owner.) but says I can take ownership. When I try it fails again with Access Denied, even though I have administrative permissions. Why can't I access this folder nor take ownership?

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• Include page url in php error_log

  - by scatteredbomb

  I'm working on sorting out all my php errors. I've just setup so that all errors go into one log so I can view them. The problem is that I can't really see what page someone trying to access that gave them an error. Of course I can see the file where the error was generated, but these are often includes used on other pages - so I can't really see what URL a person was attempting to view when this error was displayed, so I can't really replicate the problem. Any suggestions? Is it possible to include the actual page URL?

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• Best way to protect website application code

  - by Gaz_Edge

  Background I have a web application that I host on my own server. I have clients who use the application as is, but some have asked if they can host the application on their own server. This enables them to have their own URLS rather than mine. The application only forms part of their website so I'm assuming it will not be possible for my server to respond to a direct call to their domain etc To give some examples, i currently have urls like www.mydomain.com/profile, www.mydomain.com/index.php?option=someoption&view=someview&id=1 What my clients' want is www.theirdomian.com/profile, www.theirdomian.com/index.php?option=someoption&view=someview&id=1 etc Question My question is, what is the best way for me to allow them to use their own URLs with my application, without giving them all the backend source code and databases to install on their server? One way I thought would be to create a router.php file that sits on their server. The router then asks my server to output the html. The router modifies all the links etc in the html source and outputs the new html through the clients server. When a link is clicked on the clients site, the router receives the request and modifies the url to get the data from my server etc. Is this an effective way to achieve what I want, or is it way off the mark.

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• Download videos from youtube as I see it

  - by Sab

  This may seem a somewhat strange requirement : I want to download youtube videos as I see it. I know that I would have to capture the packets using a program like wireshark , and I do know that this is possible. So lets say I have 3 computers on my network and 1 smartphone. Lets say I view a youtube video on my phone. I now want this video to be recorded on any one of the computers so that I can see it later(record in the sense capture the packets so that I dont have to download it again and waste my bandwidth). Are there any programs which will do this for me? The reason I want this is I use IMediaShare to view youtube videos on my Tv. Now once I see a video if I want to see it at a later point of time I have to download the entire video again.

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• JAVA vs .NET Technology - Way 2 go Futher

  - by Sarang

  I have my subject .net acedemically. I also learned core-java and did a project as well. I took training from a java firm. Now, as a skill I do have knowledge as both language. But, it is creating a large problem to me that, which field I should chhose? Even if having better OOP funda, will it be easier for me to transfer from one-another in future ? Please suggest me a way. Also, we do have may technologies available at both side, like JSP, JSF, J2ME, Share Point, SilverLight etc. Which is better as per their reliabity point of view? Which are fast growing and useful technologies used mostly in current IT corporate world ? Are they easier to learn at fresher's point of view? Please answer. Perhaps, this answer may help me mostly to create my way to learn them and go further.

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• Munin help... configure graphs to show different time periods

  - by PiZzL3

  I'm running a server with Munin installed through WHM cPanel. I've been googling around and I can't seem to find out how to do the following: A: Change a graph to show a different time period (currently I can only view, day, week, month, year). I would like to possibly view per minute, per hour... or specific intervals such as per 30 minutes, per 4 hours, etc... B(optional, but preferred): Add new graphs with the above criteria(A) above. I am a novice with all things that will possibly be required to do this (such as ssh). I wish I could just go edit a php file as I'm highly experienced in that subject. Thanks for any help!

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• JavaOne Content Available for Free

  - by Tori Wieldt

  JavaOne content is available in video in three sizes, depending on if you want to have a sip, have a drink, or go to the proverbial firehose. Tall (Keynote Highlights) Go to the JavaOne playlist on the YouTube Java channel for highlights of the JavaOne Keynotes.  Grande (Keynotes in Full) Go to the Oracle Media Network JavaOne 2012 channel to view the keynotes in full (Community Keynote coming soon). Venti (All Sessions, BOFs and Tutorials) To view slides paired with audio of each session, go to the JavaOne content catalog (JavaOne homepage, click on JavaOne Technical Sessions) and select a session. If a video is available, you'll see "Media" in the right column. Look under "Presentation Download" to get the slides. Sessions are being made available as quickly as possible. "It's exciting to see Oracle take community stewardship so seriously," said Sharat Chander, Group Director for Java Technology Outreach. "Making all JavaOne sessions on video available online for free will helps make the future Java for everyone." Thanks to Oracle for funding this and providing to it to the Java Community for free.

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• Expected time for lazy evaluation with nested functions?

  - by Matt_JD

  A colleague and I are doing a free R course, although I believe this is a more general lazy evaluation issue, and have found a scenario that we have discussed briefly and I'd like to find out the answer from a wider community. The scenario is as follows (pseudo code): wrapper => function(thing) { print => function() { write(thing) } } v = createThing(1, 2, 3) w = wrapper(v) v = createThing(4, 5, 6) w.print() // Will print 4, 5, 6 thing. v = create(7, 8, 9) w.print() // Will print 4, 5, 6 because "thing" has now been evaluated. Another similar situation is as follows: // Using the same function as above v = createThing(1, 2, 3) v = wrapper(v) w.print() // The wrapper function incestuously includes itself. Now I understand why this happens but where my colleague and I differ is on what should happen. My colleague's view is that this is a bug and the evaluation of the passed in argument should be forced at the point it is passed in so that the returned "w" function is fixed. My view is that I would prefer his option myself, but that I realise that the situation we are encountering is down to lazy evaluation and this is just how it works and is more a quirk than a bug. I am not actually sure of what would be expected, hence the reason I am asking this question. I think that function comments could express what will happen, or leave it to be very lazy, and if the coder using the function wants the argument evaluated then they can force it before passing it in. So, when working with lazy evaulation, what is the practice for the time to evaluate an argument passed, and stored, inside a function?

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• At what point does caching become necessary for a web application?

  - by Zaemz

  I'm considering the architecture for a web application. It's going to be a single page application that updates itself whenever the user selects different information on several forms that are available that are on the page. I was thinking that it shouldn't be good to rely on the user's browser to correctly interpret the information and update the view, so I'll send the user's choices to the server, and then get the data, send it back to the browser, and update the view. There's a table with 10,000 or so rows in a MySQL database that's going to be accessed pretty often, like once every 5-30 seconds for each user. I'm expecting 200-300 concurrent users at one time. I've read that a well designed relational database with simple queries are nothing for a RDBMS to handle, really, but I would still like to keep things quick for the client. Should this even be a concern for me at the moment? At what point would it be helpful to start using a separate caching service like Memcached or Redis, or would it even be necessary? I know that MySQL caches popular queries and the results, would this suffice?

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• Test JPQL with NetBeans IDE 7.3 Tools

  - by Geertjan

  Since I pretty much messed up this part of the "Unlocking Java EE 6 Platform" demo, which I did together with PrimeFaces lead Çagatay Çivici during JavaOne 2012, I feel obliged to blog about it to clarify what should have happened! In my own defense, I only learned about this feature 15 minutes before the session started. In 7.3 Beta, it works for Java SE projects, while for Maven-based web projects, you need a post 7.3 Beta build, which is what I set up for my demo right before it started. Then I saw that the feature was there, without actually trying it out, which resulted in that part of the demo being a bit messy. And thanks to whoever it was in the audience who shouted out how to use it correctly! Screenshots below show everything related to this new feature, available from 7.3 onwards, which means you can try out your JPQL queries right within the IDE, without deploying the application (you only need to build it since the queries are run on the compiled classes): SQL view: Result view for the above: Here, you see the result of a more specific query, i.e., check that a record with a specific name value is present in the database: Also note that there is code completion within the editor part of the dialog above. I.e., as you press Ctrl-Space, you'll see context-sensitive suggestions for filling out the query. All this is pretty cool stuff! Saves time because now there's no need to deploy the app to check the database connection.

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• Why is my concurrency capacity so low for my web app on a LAMP EC2 instance?

  - by AMF

  I come from a web developer background and have been humming along building my PHP app, using the CakePHP framework. The problem arose when I began the ab (Apache Bench) testing on the Amazon EC2 instance in which the app resides. I'm getting pretty horrendous average page load times, even though I'm running a c1.medium instance (2 cores, 2GB RAM), and I think I'm doing everything right. I would run: ab -n 200 -c 20 http://localhost/heavy-but-view-cached-page.php Here are the results: Concurrency Level: 20 Time taken for tests: 48.197 seconds Complete requests: 200 Failed requests: 0 Write errors: 0 Total transferred: 392111200 bytes HTML transferred: 392047600 bytes Requests per second: 4.15 [#/sec] (mean) Time per request: 4819.723 [ms] (mean) Time per request: 240.986 [ms] (mean, across all concurrent requests) Transfer rate: 7944.88 [Kbytes/sec] received While the ab test is running, I run VMStat, which shows that Swap stays at 0, CPU is constantly at 80-100% (although I'm not sure I can trust this on a VM), RAM utilization ramps up to about 1.6G (leaving 400M free). Load goes up to about 8 and site slows to a crawl. Here's what I think I'm doing right on the code side: In Chrome browser uncached pages typically load in 800-1000ms, and cached pages load in 300-500ms. Not stunning, but not terrible either. Thanks to view caching, there might be at most one DB query per page-load to write session data. So we can rule out a DB bottleneck. I have APC on. I am using Memcached to serve the view cache and other site caches. xhprof code profiler shows that cached pages take up 10MB-40MB in memory and 100ms - 1000ms in wall time. Pages that would be the worst offenders would look something like this in xhprof: Total Incl. Wall Time (microsec): 330,143 microsecs Total Incl. CPU (microsecs): 320,019 microsecs Total Incl. MemUse (bytes): 36,786,192 bytes Total Incl. PeakMemUse (bytes): 46,667,008 bytes Number of Function Calls: 5,195 My Apache config: KeepAlive On MaxKeepAliveRequests 100 KeepAliveTimeout 3 <IfModule mpm_prefork_module> StartServers 5 MinSpareServers 5 MaxSpareServers 10 MaxClients 120 MaxRequestsPerChild 1000 </IfModule> Is there something wrong with the server? Some gotcha with the EC2? Or is it my code? Some obvious setting I should look into? Too many DNS lookups? What am I missing? I really want to get to 1,000 concurrency capacity, but at this rate, it ain't gonna happen.

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• From the Active Directory Snap-In, how can I find the GUID for a user?

  - by Ben Aston

  How ca I view the GUID associated with an Active Directory user under windows 7?

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• No Customer Left Behind

  - by Kathryn Perry

  A guest post by David Vap, Group Vice President, Oracle Applications Product Development What does customer experience mean to you? Is it a strategy for your executives? A new buzz word and marketing term? A bunch of CRM technology with social software added on? For me, customer experience is a customer-centric worldview that produces a deeper understanding of your business and what it takes to achieve sustainable, differentiated success. It requires you to prioritize and examine the journey your customers are on with your brand, so you can answer the question, "How can we drive greater value for our business by delivering a better customer experience?" Businesses that embrace a customer-centric worldview understand their business at a much deeper level than most. They know who their customers are, what their value is, what they do, what they say, what they want, and ultimately what that means to their business. "Why Isn't Everyone Doing It?" We're all consumers who have our own experiences with many brands. Good or bad, some of those experiences stay with us. So viscerally we understand the concept of customer experience from the stories we share. One that stands out in my mind happened as I was preparing to leave for a 12-month job assignment in Europe. I wanted to put my cable television subscription on hold. I wasn't leaving for another vendor. I wasn't upset. I just had a situation where it made sense to put my $180 per month account on pause until I returned. Unfortunately, there was no way for this cable company to acknowledge that I was a loyal customer with a logical request - and to respond accordingly. So, ultimately, they lost my business. Research shows us that it costs six to seven times more to acquire a new customer than to retain an existing one. Heavily funding the efforts of getting new customers and underfunding the efforts of serving the needs of your existing (who are your greatest advocates) is a vicious and costly cycle. "Hey, These Guys Suck!" I love my Apple iPad because it's so easy to use. The explosion of these types of technologies, combined with new media channels, has raised our expectations and made us hyperaware of what's going on and what's available. In addition, social media has given us a megaphone to share experiences both positive and negative with greater impact. We are now an always-on culture that thrives on our ability to access, connect, and share anywhere anytime. If we don't get the service, product, or value we expect, it is easy to tell many people about it. We also can quickly learn where else to get what we want. Consumers have the power of influence and choice at a global scale. The businesses that understand this principle are able to leverage that power to their advantage. The ones that don't, suffer from it. Which camp are you in?Note: This is Part 1 in a three-part series. Stop back for Part 2 on November 19.

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