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  • What is a good support knowledge base tool?

    - by Guillaume
    I have been searching for a tool to help my team organize its knowledge for resolving recurring support cases. I know this question will probably be closed, but I'll try my change anyway because I know that I can have some good answers about that. Context: our team is developing and supporting an huge applications (lots of different screens and workflow processes. We already have a good tool for managing our documentation, but we are struggling with support cases. Support action involve often quite a lot of manual steps to fix stuff and the knowledge for these actions is more 'oral transmission' than modern tools. We need an efficient way to store them in a knowledge base to be able to retrieve similar cases based on patterns (a stacktrace, an error message, a component name, a workflow step, ...) and ranked by similarity. Our wiki search is not very powerful when it come to this kind of search and the team members don't want to 'waste' time writing a report that will never be found... Do you know efficient knowledge base tool for this kind of use case ?

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  • Enum types, FlagAttribute & Zero value

    - by nmgomes
    We all know about Enums types and use them every single day. What is not that often used is to decorate the Enum type with the FlagsAttribute. When an Enum type has the FlagsAttribute we can assign multiple values to it and thus combine multiple information into a single enum. The enum values should be a power of two so that a bit set is achieved. Here is a typical Enum type: public enum OperationMode { /// <summary> /// No operation mode /// </summary> None = 0, /// <summary> /// Standard operation mode /// </summary> Standard = 1, /// <summary> /// Accept bubble requests mode /// </summary> Parent = 2 } In such scenario no values combination are possible. In the following scenario a default operation mode exists and combination is used: [Flags] public enum OperationMode { /// <summary> /// Asynchronous operation mode /// </summary> Async = 0, /// <summary> /// Synchronous operation mode /// </summary> Sync = 1, /// <summary> /// Accept bubble requests mode /// </summary> Parent = 2 } Now, it’s possible to do statements like: [DefaultValue(OperationMode.Async)] [TypeConverter(typeof(EnumConverter))] public OperationMode Mode { get; set; } /// <summary> /// Gets a value indicating whether this instance supports request from childrens. /// </summary> public bool IsParent { get { return (this.Mode & OperationMode.Parent) == OperationMode.Parent; } } or switch (this.Mode) { case OperationMode.Sync | OperationMode.Parent: Console.WriteLine("Sync,Parent"); break;[…]  But there is something that you should never forget: Zero is the absorber element for the bitwise AND operation. So, checking for OperationMode.Async (the Zero value) mode just like the OperationMode.Parent mode makes no sense since it will always be true: (this.Mode & 0x0) == 0x0 Instead, inverse logic should be used: OperationMode.Async = !OperationMode.Sync public bool IsAsync { get { return (this.Mode & ContentManagerOperationMode.Sync) != ContentManagerOperationMode.Sync; } } or public bool IsAsync { get { return (int)this.Mode == 0; } } Final Note: Benefits Allow multiple values combination The above samples snippets were taken from an ASP.NET control and enabled the following markup usage: <my:Control runat="server" Mode="Sync,Parent"> Drawback Zero value is the absorber element for the bitwise AND operation Be very carefully when evaluating the Zero value, either evaluate the enum value as an integer or use inverse logic.

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  • Databinding a .Net WinForms ComboBox to an Enum

    - by Tim Huffam
    This is quite simple... Define the enum eg: public enum MyEnum{ ItemOne, ItemTwo, } Within the form set the datasource of the combobox to the values of the enum eg: myCombo.DataSource = System.Enum.GetValues(typeof(MyEnum)); To have the combo auto select a value based on a bound object, set the databinding of the combo eg: class MyObject{ private MyEnum myEnumProperty; public MyEnum MyEnumProperty{get {return myEnumProperty;}} } MyObject myObj = new MyObject(); myCombo.DataBindings.Add(new Binding("SelectedIndex", myObject, "MyEnumProperty");

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  • How to return an enum ID instead of the enum text in WebAPI

    - by Rodney
    I am using the WebAPI with .NET 4.5. I have a enum called DareStatus which is a list of statuses and their corresponding integer ID's. To minimize bandwidth traffic I want to send the int values of the enums, not the full text as it is currently doing. (I have control over the client so I can map it on the clientside). The strange thing is that in my RTFM-ing everyone seems to have the opposite issue! http://www.ftter.com/desktopmodules/framework/api/dare/getalldares public enum DareStatus : int { All = 0, Accepted = 2, Pending = 1, Declined = 3, Cancelled = 4, Failed = 5, Won = 6 } public IEnumerable<DareInfo> GetDares() { IEnumerable<DareInfo> dareInfos; using (IDataContext ctx = DataContext.Instance()) { var rep = ctx.GetRepository<DareInfo>(); dareInfos = rep.Get(); } return dareInfos; }

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  • XCode enum woes

    - by Raconteur
    Hi gang, I thought I had this sorted, but I am still missing something. Very simply, I have a Settings class that hold a DAO (sitting on a plist). I want to have a couple of enums for the settings for convenience and readability, such as GamePlayType and DifficultyLevel. Right now I am defining them in the Settings.h file above the @interface line as such: typedef enum { EASY, NORMAL, HARD } DifficultyLevel; and typedef enum { SET_NUMBER_OF_MOVES, TO_COMPLETION } GamePlayType; If I access them from within the Settings class like: - (int)gridSizeForLOD { switch ([self difficultyLevel]) { case EASY: return GRID_SIZE_EASY; case NORMAL: return GRID_SIZE_NORMAL; case HARD: return GRID_SIZE_HARD; default: return GRID_SIZE_NORMAL; } } everything is fine. But, if I try to access them outside of the Settings class, let's say in my main view controller class, like this: if (([settings gameType] == SET_NUMBER_OF_MOVES) && (numMoves == [settings numMovesForLOD])) { [self showLoseScreen]; } I get errors (like EXC_BAD_ACCESS) or the condition always fails. Am I doing something incorrectly? Also, I should point out that I have this code for the call to gameType (which lives in the Settings class): - (GamePlayType)gameType { return [dao gameType]; } and the DAO implements gameType like this: - (int)gameType { return (settingsContent != nil) ? [[settingsContent objectForKey:@"Game Type"] intValue] : 0; } I know I have the DAO returning an int instead of a GamePlayType, but A) the problem I am describing arose there when I tried to use the "proper" data type, and B) I did not think it would matter since the enum is just a bunch of named ints, right? Any help, greatly appreciated. I really want to understand this thoroughly, and something is eluding me... Cheers, Chris

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  • Zend_Db Enum Values [Closed]

    - by scopus
    I find this solution $metadata = $result->getTable()->info('metadata'); echo $metadata['Continent']['DATA_TYPE']; Hi, I want to get enum values in Zend_Db. My Code: $select = $this->select(); $result = $select->fetchAll(); print_r($result->getTable()); Output: Example Object ( [_name] => country [query] => Zend_Db_Table_Select Object ( [_info:protected] => Array ( [schema] => [name] => country [cols] => Array ( [0] => Code [1] => Continent ) [primary] => Array ( [1] => Code ) [metadata] => Array ( [Continent] => Array ( [SCHEMA_NAME] => [TABLE_NAME] => country [COLUMN_NAME] => Continent [COLUMN_POSITION] => 3 [DATA_TYPE] => enum('Asia','Europe','North America','Africa','Oceania','Antarctica','South America') [DEFAULT] => Asia [NULLABLE] => [LENGTH] => [SCALE] => [PRECISION] => [UNSIGNED] => [PRIMARY] => [PRIMARY_POSITION] => [IDENTITY] => ) I see enum values in data_type but i don't get this values. How can get data_type?

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  • Enum exeeding the 65535 bytes limit of static initializer... what's best to do?

    - by Daniel Bleisteiner
    I've started a rather large Enum of so called Descriptors that I've wanted to use as a reference list in my model. But now I've come across a compiler/VM limit the first time and so I'm looking for the best solution to handle this. Here is my error : The code for the static initializer is exceeding the 65535 bytes limit It is clear where this comes from - my Enum simply has far to much elements. But I need those elements - there is no way to reduce that set. Initialy I've planed to use a single Enum because I want to make sure that all elements within the Enum are unique. It is used in a Hibernate persistence context where the reference to the Enum is stored as String value in the database. So this must be unique! The content of my Enum can be devided into several groups of elements belonging together. But splitting the Enum would remove the unique safety I get during compile time. Or can this be achieved with multiple Enums in some way? My only current idea is to define some Interface called Descriptor and code several Enums implementing it. This way I hope to be able to use the Hibernate Enum mapping as if it were a single Enum. But I'm not even sure if this will work. And I loose unique safety. Any ideas how to handle that case?

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  • Oracle Support Customers take note My Oracle Support Flash is set to Retire

    - by user12244613
    Take Action – My Oracle Support Flash User Interface Set to Retire On July 13, 2012, Oracle plans to upgrade the HTML interface with additional functionality that will allow those users still remaining on the Flash-based interface to switch over to the HTML version. Although the Flash-based user interface will remain available for a brief period following the upgrade, we encourage you to begin using the new HTML version sooner. Find out when you should make the switch! Read complete communication to Flash users

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  • The road from software support to software development

    - by brokenisfixed
    I am at a crossroad - I've been working for whole 4 years as a support person fixing countless bugs, developing (minimal) changes and improvements to our software, working together with our clients and users. I started as a complete noob, without a good understanding of .NET, C#, SQL Server, etc. I had to work late nights and weekends just to catch up to my co-workers and to prove to myself that I am capable to do the work and do it good. I don't consider myself an expert in those fields, but I feel pretty comfortable working with them ;) I think I have had enough of it and I want changes - I want to move away from support and start working as a developer ;) If there is anyone who has gone this road before? Could you, please, share an advice or two?

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  • AS11 Oracle B2B Sync Support - Series 2

    - by sinkarbabu.kirubanithi
    In the earlier series, we discussed about how to model "Sync Support" in Oracle B2B. And, we haven't discussed how the response can be consumed synchronously by the back-end application or initiator of sync request. In this sequel, we will see how we can extend it to the SOA composite applications to model the end-to-end usecase, this would help the initiator of sync request to receive the response synchronously. Series 2 - is little lengthier for blog standards so be prepared before you continue further :). Let's start our discussion with a high-level scenario where one need to initiate a synchronous request and get response synchronously. There are various approaches available, we will see one simplest approach here. Components Involved: 1. Oracle B2B 2. Oracle JCA JMS Adapter 3. Oracle BPEL 4. All of the above are wrapped up in a single SOA composite application. Oracle B2B: Skipping the "Sync Support" setup part in B2B, as we have already discussed that in the earlier series 1. Here we have provided "Sync Support" samples that can be imported to B2B directly and users can start testing the same in few minutes. Initiator Sample: This requires two JMS queues to be created, one for B2B to receive initial outbound sync request and the other is for B2B to deliver the incoming sync response to the back-end. Please enable "Use JMS Id" option in both internal listening and delivery channels. This would enable JCA JMS Adapter to correlate the initial B2B request and response and in turn it would be returned as synchronous response of BPEL. Internal Listening Channel Image: Internal Delivery Channel Image: To get going without much challenges, just create queues in Weblogic with the JNDI mentioned in the above two screenshots. If you want to use different names, then you may have to change the queue jndi names in sample after importing it into B2B. Here are the Queue related JNDI names used in the sample, 1. Internal Listening Channel Queue details, Name: JNDI Name: jms/b2b/syncreplyqueue 2. Internal Delivery Channel Queue details, Name: JNDI Name: jms/b2b/syncrequestqueue Here is the Initiator Sample Acme.zip Note: You may have to adjust the ip address of GlobalChips endpoint in the Delivery Channel. Responder Sample: Contains B2B meta-data and the Callout. Just import the sample and place the callout binary under "/tmp/callout" directory. If you choose to use a different location for callout, then you may have to change the same in B2B Configuration after importing the sample. Here are the artifacts, 1. Callout Source SampleCallout.java 2. Callout Binary sample-callout.jar 3. Responder Sample GlobalChips.zip Callout Details: Just gives the static response XML that needs to be sent back as response for the inbound sync request. For a sample purpose, we have given static response but in production you may have to invoke a web service or something similar to get the response. IMPORTANT NOTE: For Sync Support use case, responder is not expected to deliver the inbound sync request to backend as the process of delivering and getting the response from backend are expected from the Callout. This default behavior can be overridden by enabling the config property "b2b.SyncAppDelivery=true" in B2B config mbean (b2b-config.xml). This makes B2B to deliver the inbound sync request to be delivered to backend queue but the response to be sent to remote caller still has to come from Callout. 2. Oracle JCA JMS Adapter: On the initiator side, we have used JCA JMS Request/Reply pattern to send/receive the synchronous message from B2B. 3. Oracle BPEL: Exposes WS-SOAP Endpoint that takes payload as input and passes the same to B2B and returns the synchronous response of B2B as SOAP response. For outside world, it looks as if it is the synchronous web service endpoint but under the cover it uses JMS to trigger/initiate B2B to send and receive the synchronous response. 4. Composite application: All the components discussed above are wired in SOA composite application that helps to model a end-to-end synchronous use case. Here's the composite application sca_B2BSyncSample_rev1.0.jar, you may just deploy this to your AS11 SOA to make use of it. For any editing, you can just import the project in your JDEV under any SOA Application. Here are the composite application screenshots, Composite Application: BPEL With JCA JMS Adapter (Request/Reply):

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  • How to query flags stored as enum in NHibernate

    - by SztupY
    How to do either a HQL or a Criteria search (the latter is preferred) involving an enum that is used as flags. In other words, I have a persisted enum property that stores some kind of flags. I want to query all the records that have one of these flags set. Using Eq won't work of course because that will only be true, if that is the only flag set. Solving this using the Criteria API would be the best, but if this is only doable using HQL that is good too.

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  • C++ pass enum as parameter

    - by Spencer
    If I have a simple class like this one for a card: class Card { public: enum Suit { CLUBS, DIAMONDS, HEARTS, SPADES }; Card(Suit suit); }; and I then want to create an instance of a card in another file how do I pass the enum? #include "Card.h" using namespace std; int main () { Suit suit = Card.CLUBS; Card card(suit); return 0; } error: 'Suit' was not declared in this scope I know this works: #include "Card.h" using namespace std; int main () { Card card(Card.CLUBS); return 0; } but how do I create a variable of type Suit in another file? Thanks, Spencer

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  • Best way to store enum values in database - String or Int

    - by inutan
    Hello there, I have a number of enums in my application which are used as property type in some classes. What is the best way to store these values in database, as String or Int? FYI, I will also be mapping these attribute types using fluent Nhibernate. Sample code: public enum ReportOutputFormat { DOCX, PDF, HTML } public enum ReportOutputMethod { Save, Email, SaveAndEmail } public class ReportRequest { public Int32 TemplateId { get { return templateId; } set { templateId = value; } } public ReportOutputFormat OutputFormat { get { return outputFormat; } set { outputFormat = value; } } public ReportOutputMethod OutputMethod { get { return outputMethod; } set { outputMethod = value; } } }

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  • Boost::Container::Vector with Enum Template Argument - Not Legal Base Class

    - by CuppM
    Hi, I'm using Visual Studio 2008 with the Boost v1.42.0 library. If I use an enum as the template argument, I get a compile error when adding a value using push_back(). The compiler error is: 'T': is not a legal base class and the location of the error is move.hpp line 79. #include <boost/interprocess/containers/vector.hpp> class Test { public: enum Types { Unknown = 0, First = 1, Second = 2, Third = 3 }; typedef boost::container::vector<Types> TypesVector; }; int main() { Test::TypesVector o; o.push_back(Test::First); return 0; } If I use a std::vector instead it works. And if I resize the Boost version first and then set the values using the [] operator it also works. Is there some way to make this work using push_back()?

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  • Enum : get the keys list

    - by Damien MATHIEU
    Hello, I'm not a java developer. But I'm currently taking a look at Android applications development so I'm doing a bit of nostalgy, doing some java again after not touching it for three years. I'm looking forward using the "google-api-translate-java" library. In which there is a Language class. It's an enum allowing to provide the language name and to get it's value for Google Translate. I can easily get all the values with : for (Language l : values()) { // Here I loop on one value } But what I'd want to get is a list of all the keys names (FRENCH, ENGLISH, ...). Is there something like a "keys()" method that'd allow me to loop through all the enum's keys ?

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  • Oracle Support Master Note for Troubleshooting Advanced Queuing and Oracle Streams Propagation Issues (Doc ID 233099.1)

    - by faye.todd(at)oracle.com
    Master Note for Troubleshooting Advanced Queuing and Oracle Streams Propagation Issues (Doc ID 233099.1) Copyright (c) 2010, Oracle Corporation. All Rights Reserved. In this Document  Purpose  Last Review Date  Instructions for the Reader  Troubleshooting Details     1. Scope and Application      2. Definitions and Classifications     3. How to Use This Guide     4. Basic AQ Propagation Troubleshooting     5. Additional Troubleshooting Steps for AQ Propagation of User-Enqueued and Dequeued Messages     6. Additional Troubleshooting Steps for Propagation in an Oracle Streams Environment     7. Performance Issues  References Applies to: Oracle Server - Enterprise Edition - Version: 8.1.7.0 to 11.2.0.2 - Release: 8.1.7 to 11.2Information in this document applies to any platform. Purpose This document presents a step-by-step methodology for troubleshooting and resolving problems with Advanced Queuing Propagation in both Streams and basic Advanced Queuing environments. It also serves as a master reference for other more specific notes on Oracle Streams Propagation and Advanced Queuing Propagation issues. Last Review Date December 20, 2010 Instructions for the Reader A Troubleshooting Guide is provided to assist in debugging a specific issue. When possible, diagnostic tools are included in the document to assist in troubleshooting. Troubleshooting Details 1. Scope and Application This note is intended for Database Administrators of Oracle databases where issues are being encountered with propagating messages between advanced queues, whether the queues are used for user-created messaging systems or for Oracle Streams. It contains troubleshooting steps and links to notes for further problem resolution.It can also be used a template to document a problem when it is necessary to engage Oracle Support Services. Knowing what is NOT happening can frequently speed up the resolution process by focusing solely on the pertinent problem area. This guide is divided into five parts: Section 2: Definitions and Classifications (discusses the different types and features of propagations possible - helpful for understanding the rest of the guide) Section 3: How to Use this Guide (to be used as a start part for determining the scope of the problem and what sections to consult) Section 4. Basic AQ propagation troubleshooting (applies to both AQ propagation of user enqueued and dequeued messages as well as Oracle Streams propagations) Section 5. Additional troubleshooting steps for AQ propagation of user enqueued and dequeued messages Section 6. Additional troubleshooting steps for Oracle Streams propagation Section 7. Performance issues 2. Definitions and Classifications Given the potential scope of issues that can be encountered with AQ propagation, the first recommended step is to do some basic diagnosis to determine the type of problem that is being encountered. 2.1. What Type of Propagation is Being Used? 2.1.1. Buffered Messaging For an advanced queue, messages can be maintained on disk (persistent messaging) or in memory (buffered messaging). To determine if a queue is buffered or not, reference the GV_$BUFFERED_QUEUES view. If the queue does not appear in this view, it is persistent. 2.1.2. Propagation mode - queue-to-dblink vs queue-to-queue As of 10.2, an AQ propagation can also be defined as queue-to-dblink, or queue-to-queue: queue-to-dblink: The propagation delivers messages or events from the source queue to all subscribing queues at the destination database identified by the dblink. A single propagation schedule is used to propagate messages to all subscribing queues. Hence any changes made to this schedule will affect message delivery to all the subscribing queues. This mode does not support multiple propagations from the same source queue to the same target database. queue-to-queue: Added in 10.2, this propagation mode delivers messages or events from the source queue to a specific destination queue identified on the database link. This allows the user to have fine-grained control on the propagation schedule for message delivery. This new propagation mode also supports transparent failover when propagating to a destination Oracle RAC system. With queue-to-queue propagation, you are no longer required to re-point a database link if the owner instance of the queue fails on Oracle RAC. This mode supports multiple propagations to the same target database if the target queues are different. The default is queue-to-dblink. To verify if queue-to-queue propagation is being used, in non-Streams environments query DBA_QUEUE_SCHEDULES.DESTINATION - if a remote queue is listed along with the remote database link, then queue-to-queue propagation is being used. For Streams environments, the DBA_PROPAGATION.QUEUE_TO_QUEUE column can be checked.See the following note for a method to switch between the two modes:Document 827473.1 How to alter propagation from queue-to-queue to queue-to-dblink 2.1.3. Combined Capture and Apply (CCA) for Streams In 11g Oracle Streams environments, an optimization called Combined Capture and Apply (CCA) is implemented by default when possible. Although a propagation is configured in this case, Streams does not use it; instead it passes information directly from capture to an apply receiver. To see if CCA is in use: COLUMN CAPTURE_NAME HEADING 'Capture Name' FORMAT A30COLUMN OPTIMIZATION HEADING 'CCA Mode?' FORMAT A10SELECT CAPTURE_NAME, DECODE(OPTIMIZATION,0, 'No','Yes') OPTIMIZATIONFROM V$STREAMS_CAPTURE; Also, see the following note:Document 463820.1 Streams Combined Capture and Apply in 11g 2.2. Queue Table Compatibility There are three types of queue table compatibility. In more recent databases, queue tables may be present in all three modes of compatibility: 8.0 - earliest version, deprecated in 10.2 onwards 8.1 - support added for RAC, asynchronous notification, secure queues, queue level access control, rule-based subscribers, separate storage of history information 10.0 - if the database is in 10.1-compatible mode, then the default value for queue table compatibility is 10.0 2.3. Single vs Multiple Consumer Queue Tables If more than one recipient can dequeue a message from a queue, then its queue table is multiple consumer. You can propagate messages from a multiple-consumer queue to a single-consumer queue. Propagation from a single-consumer queue to a multiple-consumer queue is not possible. 3. How to Use This Guide 3.1. Are Messages Being Propagated at All, or is the Propagation Just Slow? Run the following query on the source database for the propagation (assuming that it is running): select TOTAL_NUMBER from DBA_QUEUE_SCHEDULES where QNAME='<source_queue_name>'; If TOTAL_NUMBER is increasing, then propagation is most likely functioning, although it may be slow. For performance issues, see Section 7. 3.2. Propagation Between Persistent User-Created Queues See Sections 4 and 5 (and optionally Section 6 if performance is an issue). 3.3. Propagation Between Buffered User-Created Queues See Sections 4, 5, and 6 (and optionally Section 7 if performance is an issue). 3.4. Propagation between Oracle Streams Queues (without Combined Capture and Apply (CCA) Optimization) See Sections 4 and 6 (and optionally Section 7 if performance is an issue). 3.5. Propagation between Oracle Streams Queues (with Combined Capture and Apply (CCA) Optimization) Although an AQ propagation is not used directly in this case, some characteristics of the message transfer are inferred from the propagation parameters used. Some parts of Sections 4 and 6 still apply. 3.6. Messaging Gateway Propagations This note does not apply to Messaging Gateway propagations. 4. Basic AQ Propagation Troubleshooting 4.1. Double-check Your Code Make sure that you are consistent in your usage of the database link(s) names, queue names, etc. It may be useful to plot a diagram of which queues are connected via which database links to make sure that the logical structure is correct. 4.2. Verify that Job Queue Processes are Running 4.2.1. Versions 10.2 and Lower - DBA_JOBS Package For versions 10.2 and lower, a scheduled propagation is managed by DBMS_JOB package. The propagation is performed by job queue process background processes. Therefore we need to verify that there are sufficient processes available for the propagation process. We should have at least 4 job queue processes running and preferably more depending on the number of other jobs running in the database. It should be noted that for AQ specific work, AQ will only ever use half of the job queue processes available.An issue caused by an inadequate job queue processes parameter setting is described in the following note:Document 298015.1 Kwqjswproc:Excep After Loop: Assigning To Self 4.2.1.1. Job Queue Processes in Initalization Parameter File The parameter JOB_QUEUE_PROCESSES in the init.ora/spfile should be > 0. The value can be changed dynamically via connect / as sysdbaalter system set JOB_QUEUE_PROCESSES=10; 4.2.1.2. Job Queue Processes in Memory The following command will show how many job queue processes are currentlyin use by this instance (this may be different than what is in the init.ora/spfile): connect / as sysdbashow parameter job; 4.2.1.3. OS PIDs Corresponding to Job Queue Processes Identify the operating system process ids (spids) of job queue processes involved in propagation via select p.SPID, p.PROGRAM from V$PROCESS p, DBA_JOBS_RUNNING jr, V$SESSION s, DBA_JOBS j where s.SID=jr.SID and s.PADDR=p.ADDR and jr.JOB=j.JOBand j.WHAT like '%sys.dbms_aqadm.aq$_propaq(job)%'; and these SPIDs can be used to check at the operating system level that they exist.In 8i a job queue process will have a name similar to: ora_snp1_<instance_name>.In 9i onwards you will see a coordinator process: ora_cjq0_ and multiple slave processes: ora_jnnn_<instance_name>, where nnn is an integer between 1 and 999. 4.2.2. Version 11.1 and Above - Oracle Scheduler In version 11.1 and above, Oracle Scheduler is used to perform AQ and Streams propagations. Oracle Scheduler automatically tunes the number of slave processes for these jobs based on the load on the computer system, and the JOB_QUEUE_PROCESSES initialization parameter is only used to specify the maximum number of slave processes. Therefore, the JOB_QUEUE_PROCESSES initialization parameter does not need to be set (it defaults to a very high number), unless you want to limit the number of slaves that can be created. If JOB_QUEUE_PROCESSES = 0, no propagation jobs will run.See the following note for a discussion of Oracle Streams 11g and Oracle Scheduler:Document 1083608.1 11g Streams and Oracle Scheduler 4.2.2.1. Job Queue Processes in Initalization Parameter File The parameter JOB_QUEUE_PROCESSES in the init.ora/spfile should be > 0, and preferably be left at its default value. The value can be changed dynamically via connect / as sysdbaalter system set JOB_QUEUE_PROCESSES=10; To set the JOB_QUEUE_PROCESSES parameter to its default value, run: connect / as sysdbaalter system reset JOB_QUEUE_PROCESSES; and then bounce the instance. 4.2.2.2. Job Queue Processes in Memory The following command will show how many job queue processes are currently in use by this instance (this may be different than what is in the init.ora/spfile): connect / as sysdbashow parameter job; 4.2.2.3. OS PIDs Corresponding to Job Queue Processes Identify the operating system process ids (SPIDs) of job queue processes involved in propagation via col PROGRAM for a30select p.SPID, p.PROGRAM, j.JOB_namefrom v$PROCESS p, DBA_SCHEDULER_RUNNING_JOBS jr, V$SESSION s, DBA_SCHEDULER_JOBS j where s.SID=jr.SESSION_ID and s.PADDR=p.ADDRand jr.JOB_name=j.JOB_NAME and j.JOB_NAME like '%AQ_JOB$_%'; and these SPIDs can be used to check at the operating system level that they exist.You will see a coordinator process: ora_cjq0_ and multiple slave processes: ora_jnnn_<instance_name>, where nnn is an integer between 1 and 999. 4.3. Check the Alert Log and Any Associated Trace Files The first place to check for propagation failures is the alert logs at all sites (local and if relevant all remote sites). When a job queue process attempts to execute a schedule and fails it will always write an error stack to the alert log. This error stack will also be written in a job queue process trace file, which will be written to the BACKGROUND_DUMP_DEST location for 10.2 and below, and in the DIAGNOSTIC_DEST location for 11g. The fact that errors are written to the alert log demonstrates that the schedule is executing. This means that the problem could be with the set up of the schedule. In this example the ORA-02068 demonstrates that the failure was at the remote site. Further investigation revealed that the remote database was not open, hence the ORA-03114 error. Starting the database resolved the problem. Thu Feb 14 10:40:05 2002 Propagation Schedule for (AQADM.MULTIPLEQ, SHANE816.WORLD) encountered following error:ORA-04052: error occurred when looking up Remote object [email protected]: error occurred at recursive SQL level 4ORA-02068: following severe error from SHANE816ORA-03114: not connected to ORACLEORA-06512: at "SYS.DBMS_AQADM_SYS", line 4770ORA-06512: at "SYS.DBMS_AQADM", line 548ORA-06512: at line 1 Other potential errors that may be written to the alert log can be found in the following notes:Document 827184.1 AQ Propagation with CLOB data types Fails with ORA-22990 (11.1)Document 846297.1 AQ Propagation Fails : ORA-00600[kope2upic2954] or Ora-00600[Kghsstream_copyn] (10.2, 11.1)Document 731292.1 ORA-25215 Reported on Local Propagation When Using Transformation with ANYDATA queue tables (10.2, 11.1, 11.2)Document 365093.1 ORA-07445 [kwqppay2aqe()+7360] Reported on Propagation of a Transformed Message (10.1, 10.2)Document 219416.1 Advanced Queuing Propagation Fails with ORA-22922 (9.0)Document 1203544.1 AQ Propagation Aborted with ORA-600 [ociksin: invalid status] on SYS.DBMS_AQADM_SYS.AQ$_PROPAGATION_PROCEDURE After Upgrade (11.1, 11.2)Document 1087324.1 ORA-01405 ORA-01422 reported by Advanced Queuing Propagation schedules after RAC reconfiguration (10.2)Document 1079577.1 Advanced Queuing Propagation Fails With "ORA-22370 incorrect usage of method" (9.2, 10.2, 11.1, 11.2)Document 332792.1 ORA-04061 error relating to SYS.DBMS_PRVTAQIP reported when setting up Statspack (8.1, 9.0, 9.2, 10.1)Document 353325.1 ORA-24056: Internal inconsistency for QUEUE <queue_name> and destination <dblink> (8.1, 9.0, 9.2, 10.1, 10.2, 11.1, 11.2)Document 787367.1 ORA-22275 reported on Propagating Messages with LOB component when propagating between 10.1 and 10.2 (10.1, 10.2)Document 566622.1 ORA-22275 when propagating >4K AQ$_JMS_TEXT_MESSAGEs from 9.2.0.8 to 10.2.0.1 (9.2, 10.1)Document 731539.1 ORA-29268: HTTP client error 401 Unauthorized Error when the AQ Servlet attempts to Propagate a message via HTTP (9.0, 9.2, 10.1, 10.2, 11.1)Document 253131.1 Concurrent Writes May Corrupt LOB Segment When Using Auto Segment Space Management (ORA-1555) (9.2)Document 118884.1 How to unschedule a propagation schedule stuck in pending stateDocument 222992.1 DBMS_AQADM.DISABLE_PROPAGATION_SCHEDULE Returns ORA-24082Document 282987.1 Propagated Messages marked UNDELIVERABLE after Drop and Recreate Of Remote QueueDocument 1204080.1 AQ Propagation Failing With ORA-25329 After Upgraded From 8i or 9i to 10g or 11g.Document 1233675.1 AQ Propagation stops after upgrade to 11.2.0.1 ORA-30757 4.3.1. Errors Related to Incorrect Network Configuration The most common propagation errors result from an incorrect network configuration. The list below contains common errors caused by tnsnames.ora file or database links being configured incorrectly: - ORA-12154: TNS:could not resolve service name- ORA-12505: TNS:listener does not currently know of SID given in connect descriptor- ORA-12514: TNS:listener could not resolve SERVICE_NAME - ORA-12541: TNS-12541 TNS:no listener 4.4. Check the Database Links Exist and are Functioning Correctly For schedules to remote databases confirm the database link exists via. SQL> col DBLINK for a45SQL> select QNAME, NVL(REGEXP_SUBSTR(DESTINATION, '[^@]+', 1, 2), DESTINATION) dblink2 from DBA_QUEUE_SCHEDULES3 where MESSAGE_DELIVERY_MODE = 'PERSISTENT';QNAME DBLINK------------------------------ ---------------------------------------------MY_QUEUE ORCL102B.WORLD Connect as the owner of the link and select across it to verify it works and connects to the database we expect. i.e. select * from ALL_QUEUES@ ORCL102B.WORLD; You need to ensure that the userid that scheduled the propagation (using DBMS_AQADM.SCHEDULE_PROPAGATION or DBMS_PROPAGATION_ADM.CREATE_PROPAGATION if using Streams) has access to the database link for the destination. 4.5. Has Propagation Been Correctly Scheduled? Check that the propagation schedule has been created and that a job queue process has been assigned. Look for the entry in DBA_QUEUE_SCHEDULES and SYS.AQ$_SCHEDULES for your schedule. For 10g and below, check that it has a JOBNO entry in SYS.AQ$_SCHEDULES, and that there is an entry in DBA_JOBS with that JOBNO. For 11g and above, check that the schedule has a JOB_NAME entry in SYS.AQ$_SCHEDULES, and that there is an entry in DBA_SCHEDULER_JOBS with that JOB_NAME. Check the destination is as intended and spelled correctly. SQL> select SCHEMA, QNAME, DESTINATION, SCHEDULE_DISABLED, PROCESS_NAME from DBA_QUEUE_SCHEDULES;SCHEMA QNAME DESTINATION S PROCESS------- ---------- ------------------ - -----------AQADM MULTIPLEQ AQ$_LOCAL N J000 AQ$_LOCAL in the destination column shows that the queue to which we are propagating to is in the same database as the source queue. If the propagation was to a remote (different) database, a database link will be in the DESTINATION column. The entry in the SCHEDULE_DISABLED column, N, means that the schedule is NOT disabled. If Y (yes) appears in this column, propagation is disabled and the schedule will not be executed. If not using Oracle Streams, propagation should resume once you have enabled the schedule by invoking DBMS_AQADM.ENABLE_PROPAGATION_SCHEDULE (for 10.2 Oracle Streams and above, the DBMS_PROPAGATION_ADM.START_PROPAGATION procedure should be used). The PROCESS_NAME is the name of the job queue process currently allocated to execute the schedule. This process is allocated dynamically at execution time. If the PROCESS_NAME column is null (empty) the schedule is not currently executing. You may need to execute this statement a number of times to verify if a process is being allocated. If a process is at some time allocated to the schedule, it is attempting to execute. SQL> select SCHEMA, QNAME, LAST_RUN_DATE, NEXT_RUN_DATE from DBA_QUEUE_SCHEDULES;SCHEMA QNAME LAST_RUN_DATE NEXT_RUN_DATE------ ----- ----------------------- ----------------------- AQADM MULTIPLEQ 13-FEB-2002 13:18:57 13-FEB-2002 13:20:30 In 11g, these dates are expressed in TIMESTAMP WITH TIME ZONE datatypes. If the NEXT_RUN_DATE and NEXT_RUN_TIME columns are null when this statement is executed, the scheduled propagation is currently in progress. If they never change it would suggest that the schedule itself is never executing. If the next scheduled execution is too far away, change the NEXT_TIME parameter of the schedule so that schedules are executed more frequently (assuming that the window is not set to be infinite). Parameters of a schedule can be changed using the DBMS_AQADM.ALTER_PROPAGATION_SCHEDULE call. In 10g and below, scheduling propagation posts a job in the DBA_JOBS view. The columns are more or less the same as DBA_QUEUE_SCHEDULES so you just need to recognize the job and verify that it exists. SQL> select JOB, WHAT from DBA_JOBS where WHAT like '%sys.dbms_aqadm.aq$_propaq(job)%';JOB WHAT---- ----------------- 720 next_date := sys.dbms_aqadm.aq$_propaq(job); For 11g, scheduling propagation posts a job in DBA_SCHEDULER_JOBS instead: SQL> select JOB_NAME from DBA_SCHEDULER_JOBS where JOB_NAME like 'AQ_JOB$_%';JOB_NAME------------------------------AQ_JOB$_41 If no job exists, check DBA_QUEUE_SCHEDULES to make sure that the schedule has not been disabled. For 10g and below, the job number is dynamic for AQ propagation schedules. The procedure that is executed to expedite a propagation schedule runs, removes itself from DBA_JOBS, and then reposts a new job for the next scheduled propagation. The job number should therefore always increment unless the schedule has been set up to run indefinitely. 4.6. Is the Schedule Executing but Failing to Complete? Run the following query: SQL> select FAILURES, LAST_ERROR_MSG from DBA_QUEUE_SCHEDULES;FAILURES LAST_ERROR_MSG------------ -----------------------1 ORA-25207: enqueue failed, queue AQADM.INQ is disabled from enqueueingORA-02063: preceding line from SHANE816 The failures column shows how many times we have attempted to execute the schedule and failed. Oracle will attempt to execute the schedule 16 times after which it will be removed from the DBA_JOBS or DBA_SCHEDULER_JOBS view and the schedule will become disabled. The column DBA_QUEUE_SCHEDULES.SCHEDULE_DISABLED will show 'Y'. For 11g and above, the DBA_SCHEDULER_JOBS.STATE column will show 'BROKEN' for the job corresponding to DBA_QUEUE_SCHEDULES.JOB_NAME. Prior to 10g the back off algorithm for failures was exponential, whereas from 10g onwards it is linear. The propagation will become disabled on the 17th attempt. Only the last execution failure will be reflected in the LAST_ERROR_MSG column. That is, if the schedule fails 5 times for 5 different reasons, only the last set of errors will be recorded in DBA_QUEUE_SCHEDULES. Any errors need to be resolved to allow propagation to continue. If propagation has also become disabled due to 17 failures, first resolve the reason for the error and then re-enable the schedule using the DBMS_AQADM.ENABLE_PROPAGATION_SCHEDULE procedure, or DBMS_PROPAGATION_ADM.START_PROPAGATION if using 10.2 or above Oracle Streams. As soon as the schedule executes successfully the error message entries will be deleted. Oracle does not keep a history of past failures. However, when using Oracle Streams, the errors will be retained in the DBA_PROPAGATION view even after the schedule resumes successfully. See the following note for instructions on how to clear out the errors from the DBA_PROPAGATION view:Document 808136.1 How to clear the old errors from DBA_PROPAGATION view?If a schedule is active and no errors are being reported then the source queue may not have any messages to be propagated. 4.7. Do the Propagation Notification Queue Table and Queue Exist? Check to see that the propagation notification queue table and queue exist and are enabled for enqueue and dequeue. Propagation makes use of the propagation notification queue for handling propagation run-time events, and the messages in this queue are stored in a SYS-owned queue table. This queue should never be stopped or dropped and the corresponding queue table never be dropped. 10g and belowThe propagation notification queue table is of the format SYS.AQ$_PROP_TABLE_n, where 'n' is the RAC instance number, i.e. '1' for a non-RAC environment. This queue and queue table are created implicitly when propagation is first scheduled. If propagation has been scheduled and these objects do not exist, try unscheduling and rescheduling propagation. If they still do not exist contact Oracle Support. SQL> select QUEUE_TABLE from DBA_QUEUE_TABLES2 where QUEUE_TABLE like '%PROP_TABLE%' and OWNER = 'SYS';QUEUE_TABLE------------------------------AQ$_PROP_TABLE_1SQL> select NAME, ENQUEUE_ENABLED, DEQUEUE_ENABLED2 from DBA_QUEUES where owner='SYS'3 and QUEUE_TABLE like '%PROP_TABLE%';NAME ENQUEUE DEQUEUE------------------------------ ------- -------AQ$_PROP_NOTIFY_1 YES YESAQ$_AQ$_PROP_TABLE_1_E NO NO If the AQ$_PROP_NOTIFY_1 queue is not enabled for enqueue or dequeue, it should be so enabled using DBMS_AQADM.START_QUEUE. However, the exception queue AQ$_AQ$_PROP_TABLE_1_E should not be enabled for enqueue or dequeue.11g and aboveThe propagation notification queue table is of the format SYS.AQ_PROP_TABLE, and is created when the database is created. If they do not exist, contact Oracle Support. SQL> select QUEUE_TABLE from DBA_QUEUE_TABLES2 where QUEUE_TABLE like '%PROP_TABLE%' and OWNER = 'SYS';QUEUE_TABLE------------------------------AQ_PROP_TABLESQL> select NAME, ENQUEUE_ENABLED, DEQUEUE_ENABLED2 from DBA_QUEUES where owner='SYS'3 and QUEUE_TABLE like '%PROP_TABLE%';NAME ENQUEUE DEQUEUE------------------------------ ------- -------AQ_PROP_NOTIFY YES YESAQ$_AQ_PROP_TABLE_E NO NO If the AQ_PROP_NOTIFY queue is not enabled for enqueue or dequeue, it should be so enabled using DBMS_AQADM.START_QUEUE. However, the exception queue AQ$_AQ$_PROP_TABLE_E should not be enabled for enqueue or dequeue. 4.8. Does the Remote Queue Exist and is it Enabled for Enqueueing? Check that the remote queue the propagation is transferring messages to exists and is enabled for enqueue: SQL> select DESTINATION from USER_QUEUE_SCHEDULES where QNAME = 'OUTQ';DESTINATION-----------------------------------------------------------------------------"AQADM"."INQ"@M2V102.ESSQL> select OWNER, NAME, ENQUEUE_ENABLED, DEQUEUE_ENABLED from [email protected];OWNER NAME ENQUEUE DEQUEUE-------- ------ ----------- -----------AQADM INQ YES YES 4.9. Do the Target and Source Database Charactersets Differ? If a message fails to propagate, check the database charactersets of the source and target databases. Investigate whether the same message can propagate between the databases with the same characterset or it is only a particular combination of charactersets which causes a problem. 4.10. Check the Queue Table Type Agreement Propagation is not possible between queue tables which have types that differ in some respect. One way to determine if this is the case is to run the DBMS_AQADM.VERIFY_QUEUE_TYPES procedure for the two queues that the propagation operates on. If the types do not agree, DBMS_AQADM.VERIFY_QUEUE_TYPES will return '0'.For AQ propagation between databases which have different NLS_LENGTH_SEMANTICS settings, propagation will not work, unless the queues are Oracle Streams ANYDATA queues.See the following notes for issues caused by lack of type agreement:Document 1079577.1 Advanced Queuing Propagation Fails With "ORA-22370: incorrect usage of method"Document 282987.1 Propagated Messages marked UNDELIVERABLE after Drop and Recreate Of Remote QueueDocument 353754.1 Streams Messaging Propagation Fails between Single and Multi-byte Charactersets when using Chararacter Length Semantics in the ADT 4.11. Enable Propagation Tracing 4.11.1. System Level This is set it in the init.ora/spfile as follows: event="24040 trace name context forever, level 10" and restart the instanceThis event cannot be set dynamically with an alter system command until version 10.2: SQL> alter system set events '24040 trace name context forever, level 10'; To unset the event: SQL> alter system set events '24040 trace name context off'; Debugging information will be logged to job queue trace file(s) (jnnn) as propagation takes place. You can check the trace file for errors, and for statements indicating that messages have been sent. For the most part the trace information is understandable. This trace should also be uploaded to Oracle Support if a service request is created. 4.11.2. Attaching to a Specific Process We can also attach to an existing job queue processes that is running a propagation schedule and trace it individually using the oradebug utility, as follows:10.2 and below connect / as sysdbaselect p.SPID, p.PROGRAM from v$PROCESS p, DBA_JOBS_RUNNING jr, V$SESSION s, DBA_JOBS j where s.SID=jr.SID and s.PADDR=p.ADDR and jr.JOB=j.JOB and j.WHAT like '%sys.dbms_aqadm.aq$_propaq(job)%';-- For the process id (SPID) attach to it via oradebug and generate the following traceoradebug setospid <SPID>oradebug unlimitoradebug Event 10046 trace name context forever, level 12oradebug Event 24040 trace name context forever, level 10-- Trace the process for 5 minutesoradebug Event 10046 trace name context offoradebug Event 24040 trace name context off-- The following command returns the pathname/filename to the file being written tooradebug tracefile_name 11g connect / as sysdbacol PROGRAM for a30select p.SPID, p.PROGRAM, j.JOB_NAMEfrom v$PROCESS p, DBA_SCHEDULER_RUNNING_JOBS jr, V$SESSION s, DBA_SCHEDULER_JOBS j where s.SID=jr.SESSION_ID and s.PADDR=p.ADDR and jr.JOB_NAME=j.JOB_NAME and j.JOB_NAME like '%AQ_JOB$_%';-- For the process id (SPID) attach to it via oradebug and generate the following traceoradebug setospid <SPID>oradebug unlimitoradebug Event 10046 trace name context forever, level 12oradebug Event 24040 trace name context forever, level 10-- Trace the process for 5 minutesoradebug Event 10046 trace name context offoradebug Event 24040 trace name context off-- The following command returns the pathname/filename to the file being written tooradebug tracefile_name 4.11.3. Further Tracing The previous tracing steps only trace the job queue process executing the propagation on the source. At times it is useful to trace the propagation receiver process (the session which is enqueueing the messages into the target queue) on the target database which is associated with the job queue process on the source database.These following queries provide ways of identifying the processes involved in propagation so that you can attach to them via oradebug to generate trace information.In order to identify the propagation receiver process you need to execute the query as a user with privileges to access the v$ views in both the local and remote databases so the database link must connect as a user with those privileges in the remote database. The <DBLINK> in the queries should be replaced by the appropriate database link.The queries have two forms due to the differences between operating systems. The value returned by 'Rem Process' is the operating system identifier of the propagation receiver on the remote database. Once identified, this process can be attached to and traced on the remote database using the commands given in Section 4.11.2.10.2 and below - Windows select pl.SPID "JobQ Process", pl.PROGRAM, sr.PROCESS "Rem Process" from v$PROCESS pl, DBA_JOBS_RUNNING jr, V$SESSION s, DBA_JOBS j, V$SESSION@<DBLINK> sr where s.SID=jr.SID and s.PADDR=pl.ADDR and jr.JOB=j.JOB and j.WHAT like '%sys.dbms_aqadm.aq$_propaq(job)%' and pl.SPID=substr(sr.PROCESS, instr(sr.PROCESS,':')+1); 10.2 and below - Unix select pl.SPID "JobQ Process", pl.PROGRAM, sr.PROCESS "Rem Process" from V$PROCESS pl, DBA_JOBS_RUNNING jr, V$SESSION s, DBA_JOBS j, V$SESSION@<DBLINK> sr where s.SID=jr.SID and s.PADDR=pl.ADDR and jr.JOB=j.JOB and j.WHAT like '%sys.dbms_aqadm.aq$_propaq(job)%' and pl.SPID=sr.PROCESS; 11g - Windows select pl.SPID "JobQ Process", pl.PROGRAM, sr.PROCESS "Rem Process" from V$PROCESS pl, DBA_SCHEDULER_RUNNING_JOBS jr, V$SESSION s, DBA_SCHEDULER_JOBS j, V$SESSION@<DBLINK> sr where s.SID=jr.SESSION_ID and s.PADDR=pl.ADDR and jr.JOB_NAME=j.JOB_NAME and j.JOB_NAME like '%AQ_JOB$_%%' and pl.SPID=substr(sr.PROCESS, instr(sr.PROCESS,':')+1); 11g - Unix select pl.SPID "JobQ Process", pl.PROGRAM, sr.PROCESS "Rem Process" from V$PROCESS pl, DBA_SCHEDULER_RUNNING_JOBS jr, V$SESSION s, DBA_SCHEDULER_JOBS j, V$SESSION@<DBLINK> sr where s.SID=jr.SESSION_ID and s.PADDR=pl.ADDR and jr.JOB_NAME=j.JOB_NAME and j.JOB_NAME like '%AQ_JOB$_%%' and pl.SPID=sr.PROCESS;   5. Additional Troubleshooting Steps for AQ Propagation of User-Enqueued and Dequeued Messages 5.1. Check the Privileges of All Users Involved Ensure that the owner of the database link has the necessary privileges on the aq packages. SQL> select TABLE_NAME, PRIVILEGE from USER_TAB_PRIVS;TABLE_NAME PRIVILEGE------------------------------ ----------------------------------------DBMS_LOCK EXECUTEDBMS_AQ EXECUTEDBMS_AQADM EXECUTEDBMS_AQ_BQVIEW EXECUTEQT52814_BUFFER SELECT Note that when queue table is created, a view called QT<nnn>_BUFFER is created in the SYS schema, and the queue table owner is given SELECT privileges on it. The <nnn> corresponds to the object_id of the associated queue table. SQL> select * from USER_ROLE_PRIVS;USERNAME GRANTED_ROLE ADM DEF OS_------------------------------ ------------------------------ ---- ---- ---AQ_USER1 AQ_ADMINISTRATOR_ROLE NO YES NOAQ_USER1 CONNECT NO YES NOAQ_USER1 RESOURCE NO YES NO It is good practice to configure central AQ administrative user. All admin and processing jobs are created, executed and administered as this user. This configuration is not mandatory however, and the database link can be owned by any existing queue user. If this latter configuration is used, ensure that the connecting user has the necessary privileges on the AQ packages and objects involved. Privileges for an AQ Administrative user Execute on DBMS_AQADM Execute on DBMS_AQ Granted the AQ_ADMINISTRATOR_ROLE Privileges for an AQ user Execute on DBMS_AQ Execute on the message payload Enqueue privileges on the remote queue Dequeue privileges on the originating queue Privileges need to be confirmed on both sites when propagation is scheduled to remote destinations. Verify that the user ID used to login to the destination through the database link has been granted privileges to use AQ. 5.2. Verify Queue Payload Types AQ will not propagate messages from one queue to another if the payload types of the two queues are not verified to be equivalent. An AQ administrator can verify if the source and destination's payload types match by executing the DBMS_AQADM.VERIFY_QUEUE_TYPES procedure. The results of the type checking will be stored in the SYS.AQ$_MESSAGE_TYPES table. This table can be accessed using the object identifier OID of the source queue and the address database link of the destination queue, i.e. [schema.]queue_name[@destination]. Prior to Oracle 9i the payload (message type) had to be the same for all the queue tables involved in propagation. From Oracle9i onwards a transformation can be used so that payloads can be converted from one type to another. The following procedural call made on the source database can verify whether we can propagate between the source and the destination queue tables. connect aq_user1/[email protected] serverout onDECLARErc_value number;BEGINDBMS_AQADM.VERIFY_QUEUE_TYPES(src_queue_name => 'AQ_USER1.Q_1', dest_queue_name => 'AQ_USER2.Q_2',destination => 'dbl_aq_user2.es',rc => rc_value);dbms_output.put_line('rc_value code is '||rc_value);END;/ If propagation is possible then the return code value will be 1. If it is 0 then propagation is not possible and further investigation of the types and transformations used by and in conjunction with the queue tables is required. With regard to comparison of the types the following sql can be used to extract the DDL for a specific type with' %' changed appropriately on the source and target. This can then be compared for the source and target. SET LONG 20000 set pagesize 50 EXECUTE DBMS_METADATA.SET_TRANSFORM_PARAM(DBMS_METADATA.SESSION_TRANSFORM, 'STORAGE',false); SELECT DBMS_METADATA.GET_DDL('TYPE',t.type_name) from user_types t WHERE t.type_name like '%'; EXECUTE DBMS_METADATA.SET_TRANSFORM_PARAM(DBMS_METADATA.SESSION_TRANSFORM, 'DEFAULT'); 5.3. Check Message State and Destination The first step in this process is to identify the queue table associated with the problem source queue. Although you schedule propagation for a specific queue, most of the meta-data associated with that queue is stored in the underlying queue table. The following statement finds the queue table for a given queue (note that this is a multiple-consumer queue table). SQL> select QUEUE_TABLE from DBA_QUEUES where NAME = 'MULTIPLEQ';QUEUE_TABLE --------------------MULTIPLEQTABLE For a small amount of messages in a multiple-consumer queue table, the following query can be run: SQL> select MSG_STATE, CONSUMER_NAME, ADDRESS from AQ$MULTIPLEQTABLE where QUEUE = 'MULTIPLEQ';MSG_STATE CONSUMER_NAME ADDRESS-------------- ----------------------- -------------READY AQUSER2 [email protected] AQUSER1READY AQUSER3 AQADM.INQ In this example we see 2 messages ready to be propagated to remote queues and 1 that is not. If the address column is blank, the message is not scheduled for propagation and can only be dequeued from the queue upon which it was enqueued. The MSG_STATE column values are discussed in Document 102330.1 Advanced Queueing MSG_STATE Values and their Interpretation. If the address column has a value, the message has been enqueued for propagation to another queue. The first row in the example includes a database link (@M2V102.ES). This demonstrates that the message should be propagated to a queue at a remote database. The third row does not include a database link so will be propagated to a queue that resides on the same database as the source queue. The consumer name is the intended recipient at the target queue. Note that we are not querying the base queue table directly; rather, we are querying a view that is available on top of every queue table, AQ$<queue_table_name>.A more realistic query in an environment where the queue table contains thousands of messages is8.0.3-compatible multiple-consumer queue table and all compatibility single-consumer queue tables select count(*), MSG_STATE, QUEUE from AQ$<queue_table_name>  group by MSG_STATE, QUEUE; 8.1.3 and 10.0-compatible queue tables select count(*), MSG_STATE, QUEUE, CONSUMER_NAME from AQ$<queue_table_name>group by MSG_STATE, QUEUE, CONSUMER_NAME; For multiple-consumer queue tables, if you did not see the expected CONSUMER_NAME , check the syntax of the enqueue code and verify the recipients are declared correctly. If a recipients list is not used on enqueue, check the subscriber list in the AQ$_<queue_table_name>_S view (note that a single-consumer queue table does not have a subscriber view. This view records all members of the default subscription list which were added using the DBMS_AQADM.ADD_SUBSCRIBER procedure and also those enqueued using a recipient list. SQL> select QUEUE, NAME, ADDRESS from AQ$MULTIPLEQTABLE_S;QUEUE NAME ADDRESS---------- ----------- -------------MULTIPLEQ AQUSER2 [email protected] AQUSER1 In this example we have 2 subscribers registered with the queue. We have a local subscriber AQUSER1, and a remote subscriber AQUSER2, on the queue INQ, owned by AQADM, at M2V102.ES. Unless overridden with a recipient list during enqueue every message enqueued to this queue will be propagated to INQ at M2V102.ES.For 8.1 style and above multiple consumer queue tables, you can also check the following information at the target: select CONSUMER_NAME, DEQ_TXN_ID, DEQ_TIME, DEQ_USER_ID, PROPAGATED_MSGID from AQ$<queue_table_name> where QUEUE = '<QUEUE_NAME>'; For 8.0 style queues, if the queue table supports multiple consumers you can obtain the same information from the history column of the queue table: select h.CONSUMER, h.TRANSACTION_ID, h.DEQ_TIME, h.DEQ_USER, h.PROPAGATED_MSGIDfrom AQ$<queue_table_name> t, table(t.history) h where t.Q_NAME = '<QUEUE_NAME>'; A non-NULL TRANSACTION_ID indicates that the message was successfully propagated. Further, the DEQ_TIME indicates the time of propagation, the DEQ_USER indicates the userid used for propagation, and the PROPAGATED_MSGID indicates the message ID of the message that was enqueued at the destination. 6. Additional Troubleshooting Steps for Propagation in an Oracle Streams Environment 6.1. Is the Propagation Enabled? For a propagation job to propagate messages, the propagation must be enabled. For Streams, a special view called DBA_PROPAGATION exists to convey information about Streams propagations. If messages are not being propagated by a propagation as expected, then the propagation might not be enabled. To query for this: SELECT p.PROPAGATION_NAME, DECODE(s.SCHEDULE_DISABLED, 'Y', 'Disabled','N', 'Enabled') SCHEDULE_DISABLED, s.PROCESS_NAME, s.FAILURES, s.LAST_ERROR_MSGFROM DBA_QUEUE_SCHEDULES s, DBA_PROPAGATION pWHERE p.DESTINATION_DBLINK = NVL(REGEXP_SUBSTR(s.DESTINATION, '[^@]+', 1, 2), s.DESTINATION) AND s.SCHEMA = p.SOURCE_QUEUE_OWNER AND s.QNAME = p.SOURCE_QUEUE_NAME AND MESSAGE_DELIVERY_MODE = 'PERSISTENT' order by PROPAGATION_NAME; At times, the propagation job may become "broken" or fail to start after an error has been encountered or after a database restart. If an error is indicated by the above query, an attempt to disable the propagation and then re-enable it can be made. In the examples below, for the propagation named STRMADMIN_PROPAGATE where the queue name is STREAMS_QUEUE owned by STRMADMIN and the destination database link is ORCL2.WORLD, the commands would be:10.2 and above exec dbms_propagation_adm.stop_propagation('STRMADMIN_PROPAGATE'); exec dbms_propagation_adm.start_propagation('STRMADMIN_PROPAGATE'); If the above does not fix the problem, stop the propagation specifying the force parameter (2nd parameter on stop_propagation) as TRUE: exec dbms_propagation_adm.stop_propagation('STRMADMIN_PROPAGATE',true); exec dbms_propagation_adm.start_propagation('STRMADMIN_PROPAGATE'); The statistics for the propagation as well as any old error messages are cleared when the force parameter is set to TRUE. Therefore if the propagation schedule is stopped with FORCE set to TRUE, and upon restart there is still an error message in DBA_PROPAGATION, then the error message is current.9.2 or 10.1 exec dbms_aqadm.disable_propagation_schedule('STRMADMIN.STREAMS_QUEUE','ORCL2.WORLD'); exec dbms.aqadm.enable_propagation_schedule('STRMADMIN.STREAMS_QUEUE','ORCL2.WORLD'); If the above does not fix the problem, perform an unschedule of propagation and then schedule_propagation: exec dbms_aqadm.unschedule_propagation('STRMADMIN.STREAMS_QUEUE','ORCL2.WORLD'); exec dbms_aqadm.schedule_propagation('STRMADMIN.STREAMS_QUEUE','ORCL2.WORLD'); Typically if the error from the first query in Section 6.1 recurs after restarting the propagation as shown above, further troubleshooting of the error is needed. 6.2. Check Propagation Rule Sets and Transformations Inspect the configuration of the rules in the rule set that is associated with the propagation process to make sure that they evaluate to TRUE as expected. If not, then the object or schema will not be propagated. Remember that when a negative rule evaluates to TRUE, the specified object or schema will not be propagated. Finally inspect any rule-based transformations that are implemented with propagation to make sure they are changing the data in the intended way.The following query shows what rule sets are assigned to a propagation: select PROPAGATION_NAME, RULE_SET_OWNER||'.'||RULE_SET_NAME "Positive Rule Set",NEGATIVE_RULE_SET_OWNER||'.'||NEGATIVE_RULE_SET_NAME "Negative Rule Set"from DBA_PROPAGATION; The next two queries list the propagation rules and their conditions. The first is for the positive rule set, the second is for the negative rule set: set long 4000select rsr.RULE_SET_OWNER||'.'||rsr.RULE_SET_NAME RULE_SET ,rsr.RULE_OWNER||'.'||rsr.RULE_NAME RULE_NAME,r.RULE_CONDITION CONDITION fromDBA_RULE_SET_RULES rsr, DBA_RULES rwhere rsr.RULE_NAME = r.RULE_NAME and rsr.RULE_OWNER = r.RULE_OWNER and RULE_SET_NAME in(select RULE_SET_NAME from DBA_PROPAGATION) order by rsr.RULE_SET_OWNER, rsr.RULE_SET_NAME;   set long 4000select c.PROPAGATION_NAME, rsr.RULE_SET_OWNER||'.'||rsr.RULE_SET_NAME RULE_SET ,rsr.RULE_OWNER||'.'||rsr.RULE_NAME RULE_NAME,r.RULE_CONDITION CONDITION fromDBA_RULE_SET_RULES rsr, DBA_RULES r ,DBA_PROPAGATION cwhere rsr.RULE_NAME = r.RULE_NAME and rsr.RULE_OWNER = r.RULE_OWNER andrsr.RULE_SET_OWNER=c.NEGATIVE_RULE_SET_OWNER and rsr.RULE_SET_NAME=c.NEGATIVE_RULE_SET_NAMEand rsr.RULE_SET_NAME in(select NEGATIVE_RULE_SET_NAME from DBA_PROPAGATION) order by rsr.RULE_SET_OWNER, rsr.RULE_SET_NAME; 6.3. Determining the Total Number of Messages and Bytes Propagated As in Section 3.1, determining if messages are flowing can be instructive to see whether the propagation is entirely hung or just slow. If the propagation is not in flow control (see Section 6.5.2), but the statistics are incrementing slowly, there may be a performance issue. For Streams implementations two views are available that can assist with this that can show the number of messages sent by a propagation, as well as the number of acknowledgements being returned from the target site: the V$PROPAGATION_SENDER view at the Source site and the V$PROPAGATION_RECEIVER view at the destination site. It is helpful to query both to determine if messages are being delivered to the target. Look for the statistics to increase.Source: select QUEUE_SCHEMA, QUEUE_NAME, DBLINK,HIGH_WATER_MARK, ACKNOWLEDGEMENT, TOTAL_MSGS, TOTAL_BYTESfrom V$PROPAGATION_SENDER; Target: select SRC_QUEUE_SCHEMA, SRC_QUEUE_NAME, SRC_DBNAME, DST_QUEUE_SCHEMA, DST_QUEUE_NAME, HIGH_WATER_MARK, ACKNOWLEDGEMENT, TOTAL_MSGS from V$PROPAGATION_RECEIVER; 6.4. Check Buffered Subscribers The V$BUFFERED_SUBSCRIBERS view displays information about subscribers for all buffered queues in the instance. This view can be queried to make sure that the site that the propagation is propagating to is listed as a subscriber address for the site being propagated from: select QUEUE_SCHEMA, QUEUE_NAME, SUBSCRIBER_ADDRESS from V$BUFFERED_SUBSCRIBERS; The SUBSCRIBER_ADDRESS column will not be populated when the propagation is local (between queues on the same database). 6.5. Common Streams Propagation Errors 6.5.1. ORA-02082: A loopback database link must have a connection qualifier. This error can occur if you use the Streams Setup Wizard in Oracle Enterprise Manager without first configuring the GLOBAL_NAME for your database. 6.5.2. ORA-25307: Enqueue rate too high. Enable flow control DBA_QUEUE_SCHEDULES will display this informational message for propagation when the automatic flow control (10g feature of Streams) has been invoked.Similar to Streams capture processes, a Streams propagation process can also go into a state of 'flow control. This is an informative message that indicates flow control has been automatically enabled to reduce the rate at which messages are being enqueued into at target queue.This typically occurs when the target site is unable to keep up with the rate of messages flowing from the source site. Other than checking that the apply process is running normally on the target site, usually no action is required by the DBA. Propagation and the capture process will be resumed automatically when the target site is able to accept more messages.The following document contains more information:Document 302109.1 Streams Propagation Error: ORA-25307 Enqueue rate too high. Enable flow controlSee the following document for one potential cause of this situation:Document 1097115.1 Oracle Streams Apply Reader is in 'Paused' State 6.5.3. ORA-25315 unsupported configuration for propagation of buffered messages This error typically occurs when the target database is RAC and usually indicates that an attempt was made to propagate buffered messages with the database link pointing to an instance in the destination database which is not the owner instance of the destination queue. To resolve the problem, use queue-to-queue propagation for buffered messages. 6.5.4. ORA-600 [KWQBMCRCPTS101] after dropping / recreating propagation For cause/fixes refer to:Document 421237.1 ORA-600 [KWQBMCRCPTS101] reported by a Qmon slave process after dropping a Streams Propagation 6.5.5. Stopping or Dropping a Streams Propagation Hangs See the following note:Document 1159787.1 Troubleshooting Streams Propagation When It is Not Functioning and Attempts to Stop It Hang 6.6. Streams Propagation-Related Notes for Common Issues Document 437838.1 Streams Specific PatchesDocument 749181.1 How to Recover Streams After Dropping PropagationDocument 368912.1 Queue to Queue Propagation Schedule encountered ORA-12514 in a RAC environmentDocument 564649.1 ORA-02068/ORA-03114/ORA-03113 Errors From Streams Propagation Process - Remote Database is Available and Unschedule/Reschedule Does Not ResolveDocument 553017.1 Stream Propagation Process Errors Ora-4052 Ora-6554 From 11g To 10201Document 944846.1 Streams Propagation Fails Ora-7445 [kohrsmc]Document 745601.1 ORA-23603 'STREAMS enqueue aborted due to low SGA' Error from Streams Propagation, and V$STREAMS_CAPTURE.STATE Hanging on 'Enqueuing Message'Document 333068.1 ORA-23603: Streams Enqueue Aborted Eue To Low SGADocument 363496.1 Ora-25315 Propagating on RAC StreamsDocument 368237.1 Unable to Unschedule Propagation. Streams Queue is InvalidDocument 436332.1 dbms_propagation_adm.stop_propagation hangsDocument 727389.1 Propagation Fails With ORA-12528Document 730911.1 ORA-4063 Is Reported After Dropping Negative Prop.RulesetDocument 460471.1 Propagation Blocked by Qmon Process - Streams_queue_table / 'library cache lock' waitsDocument 1165583.1 ORA-600 [kwqpuspse0-ack] In Streams EnvironmentDocument 1059029.1 Combined Capture and Apply (CCA) : Capture aborts : ORA-1422 after schedule_propagationDocument 556309.1 Changing Propagation/ queue_to_queue : false -> true does does not work; no LCRs propagatedDocument 839568.1 Propagation failing with error: ORA-01536: space quota exceeded for tablespace ''Document 311021.1 Streams Propagation Process : Ora 12154 After Reboot with Transparent Application Failover TAF configuredDocument 359971.1 STREAMS propagation to Primary of physical Standby configuation errors with Ora-01033, Ora-02068Document 1101616.1 DBMS_PROPAGATION_ADM.DROP_PROPAGATION FAILS WITH ORA-1747 7. Performance Issues A propagation may seem to be slow if the queries from Sections 3.1 and 6.3 show that the message statistics are not changing quickly. In Oracle Streams, this more usually is due to a slow apply process at the target rather than a slow propagation. Propagation could be inferred to be slow if the message statistics are changing, and the state of a capture process according to V$STREAMS_CAPTURE.STATE is PAUSED FOR FLOW CONTROL, but an ORA-25307 'Enqueue rate too high. Enable flow control' warning is NOT observed in DBA_QUEUE_SCHEDULES per Section 6.5.2. If this is the case, see the following notes / white papers for suggestions to increase performance:Document 335516.1 Master Note for Streams Performance RecommendationsDocument 730036.1 Overview for Troubleshooting Streams Performance IssuesDocument 780733.1 Streams Propagation Tuning with Network ParametersWhite Paper: http://www.oracle.com/technetwork/database/features/availability/maa-wp-10gr2-streams-performance-130059.pdfWhite Paper: Oracle Streams Configuration Best Practices: Oracle Database 10g Release 10.2, http://www.oracle.com/technetwork/database/features/availability/maa-10gr2-streams-configuration-132039.pdf, See APPENDIX A: USING STREAMS CONFIGURATIONS OVER A NETWORKFor basic AQ propagation, the network tuning in the aforementioned Appendix A of the white paper 'Oracle Streams Configuration Best Practices: Oracle Database 10g Release 10.2' is applicable. References NOTE:102330.1 - Advanced Queueing MSG_STATE Values and their InterpretationNOTE:102771.1 - Advanced Queueing Propagation using PL/SQLNOTE:1059029.1 - Combined Capture and Apply (CCA) : Capture aborts : ORA-1422 after schedule_propagationNOTE:1079577.1 - Advanced Queuing Propagation Fails With "ORA-22370: incorrect usage of method"NOTE:1083608.1 - 11g Streams and Oracle SchedulerNOTE:1087324.1 - ORA-01405 ORA-01422 reported by Adavanced Queueing Propagation schedules after RAC reconfigurationNOTE:1097115.1 - Oracle Streams Apply Reader is in 'Paused' StateNOTE:1101616.1 - DBMS_PROPAGATION_ADM.DROP_PROPAGATION FAILS WITH ORA-1747NOTE:1159787.1 - Troubleshooting Streams Propagation When It is Not Functioning and Attempts to Stop It HangNOTE:1165583.1 - ORA-600 [kwqpuspse0-ack] In Streams EnvironmentNOTE:118884.1 - How to unschedule a propagation schedule stuck in pending stateNOTE:1203544.1 - AQ PROPAGATION ABORTED WITH ORA-600[OCIKSIN: INVALID STATUS] ON SYS.DBMS_AQADM_SYS.AQ$_PROPAGATION_PROCEDURE AFTER UPGRADENOTE:1204080.1 - AQ Propagation Failing With ORA-25329 After Upgraded From 8i or 9i to 10g or 11g.NOTE:219416.1 - Advanced Queuing Propagation fails with ORA-22922NOTE:222992.1 - DBMS_AQADM.DISABLE_PROPAGATION_SCHEDULE Returns ORA-24082NOTE:253131.1 - Concurrent Writes May Corrupt LOB Segment When Using Auto Segment Space Management (ORA-1555)NOTE:282987.1 - Propagated Messages marked UNDELIVERABLE after Drop and Recreate Of Remote QueueNOTE:298015.1 - Kwqjswproc:Excep After Loop: Assigning To SelfNOTE:302109.1 - Streams Propagation Error: ORA-25307 Enqueue rate too high. Enable flow controlNOTE:311021.1 - Streams Propagation Process : Ora 12154 After Reboot with Transparent Application Failover TAF configuredNOTE:332792.1 - ORA-04061 error relating to SYS.DBMS_PRVTAQIP reported when setting up StatspackNOTE:333068.1 - ORA-23603: Streams Enqueue Aborted Eue To Low SGANOTE:335516.1 - Master Note for Streams Performance RecommendationsNOTE:353325.1 - ORA-24056: Internal inconsistency for QUEUE and destination NOTE:353754.1 - Streams Messaging Propagation Fails between Single and Multi-byte Charactersets when using Chararacter Length Semantics in the ADT.NOTE:359971.1 - STREAMS propagation to Primary of physical Standby configuation errors with Ora-01033, Ora-02068NOTE:363496.1 - Ora-25315 Propagating on RAC StreamsNOTE:365093.1 - ORA-07445 [kwqppay2aqe()+7360] reported on Propagation of a Transformed MessageNOTE:368237.1 - Unable to Unschedule Propagation. Streams Queue is InvalidNOTE:368912.1 - Queue to Queue Propagation Schedule encountered ORA-12514 in a RAC environmentNOTE:421237.1 - ORA-600 [KWQBMCRCPTS101] reported by a Qmon slave process after dropping a Streams PropagationNOTE:436332.1 - dbms_propagation_adm.stop_propagation hangsNOTE:437838.1 - Streams Specific PatchesNOTE:460471.1 - Propagation Blocked by Qmon Process - Streams_queue_table / 'library cache lock' waitsNOTE:463820.1 - Streams Combined Capture and Apply in 11gNOTE:553017.1 - Stream Propagation Process Errors Ora-4052 Ora-6554 From 11g To 10201NOTE:556309.1 - Changing Propagation/ queue_to_queue : false -> true does does not work; no LCRs propagatedNOTE:564649.1 - ORA-02068/ORA-03114/ORA-03113 Errors From Streams Propagation Process - Remote Database is Available and Unschedule/Reschedule Does Not ResolveNOTE:566622.1 - ORA-22275 when propagating >4K AQ$_JMS_TEXT_MESSAGEs from 9.2.0.8 to 10.2.0.1NOTE:727389.1 - Propagation Fails With ORA-12528NOTE:730036.1 - Overview for Troubleshooting Streams Performance IssuesNOTE:730911.1 - ORA-4063 Is Reported After Dropping Negative Prop.RulesetNOTE:731292.1 - ORA-25215 Reported On Local Propagation When Using Transformation with ANYDATA queue tablesNOTE:731539.1 - ORA-29268: HTTP client error 401 Unauthorized Error when the AQ Servlet attempts to Propagate a message via HTTPNOTE:745601.1 - ORA-23603 'STREAMS enqueue aborted due to low SGA' Error from Streams Propagation, and V$STREAMS_CAPTURE.STATE Hanging on 'Enqueuing Message'NOTE:749181.1 - How to Recover Streams After Dropping PropagationNOTE:780733.1 - Streams Propagation Tuning with Network ParametersNOTE:787367.1 - ORA-22275 reported on Propagating Messages with LOB component when propagating between 10.1 and 10.2NOTE:808136.1 - How to clear the old errors from DBA_PROPAGATION view ?NOTE:827184.1 - AQ Propagation with CLOB data types Fails with ORA-22990NOTE:827473.1 - How to alter propagation from queue_to_queue to queue_to_dblinkNOTE:839568.1 - Propagation failing with error: ORA-01536: space quota exceeded for tablespace ''NOTE:846297.1 - AQ Propagation Fails : ORA-00600[kope2upic2954] or Ora-00600[Kghsstream_copyn]NOTE:944846.1 - Streams Propagation Fails Ora-7445 [kohrsmc]

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  • New Training and Support Center Coming Soon!

    - by Ruth
    The CRM On Demand Training and Support Center is getting a face lift. In May 2010 we will unveil the new and improved layout, look and feel, and even some new content. Some of you told us loud and clear that you wanted an easier way to find our training courses and other important information. Well, here you are: Immediately you see the look and feel has changed and things have moved around a bit. You may ask, "How can I find the training catalog? Service requests? Downloads?" There are a few ways to find what you're looking for. You may use the search box to find training, quick guides, downloads, best practices, FAQs and more. You may also click the tabs or links in the blue bar, like Browse Training, to browse other documents and information. Here is a brief outline of the tabs and links that will help as you navigate this new tool: The Support tab provides alerts and notifications specific to your application environment. The Get Started tab is organized by role and contains links to resources aimed at helping you get the most out of your first 30 days with CRM On Demand. The Learn More tab outlines information in key topic areas, like administration, integration, and reports. Go to this tab to get the resources you need to move beyond the basics. The Release Information tab contains information specific to the current and upcoming releases of CRM On Demand. Access this tab to learn about and prepare for upgrades to your CRM On Demand application. The Best Practices tab contains a compilation of knowledge gained by experts that work with CRM On Demand day in and day out. Access this knowledge to benefit from their vast experience. The Communities tab offers connections to others in the CRM On Demand community through forums, communities, blogs, and more. The Browse training link opens the training catalog.Take a look at the instructor-led training, Webinars, quick guides, use cases, and tools available to you. The Browse Knowledge link takes you to our knowledge base where you can get answers to frequently asked questions. The Submit a Service Request link directs you to My Oracle Support where you can log a service request. The steps in that process have not changed. The Web Services Library provides simple APIs and a link to Oracle Sample Code where you can get samples that can help you build custom integrations. The Add-On Applications link allows access to our downloadable applications that allow you to extend the functionality of CRM On Demand. The Templates and Tools link provides access to resources that can help you design and build CRM On Demand to meet your company's specific needs. A lot has changed and I know it is a lot to take in. To help you out, we have a printable quick guide that you can use during this transition. As always, let us know what you think: [email protected].

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  • Support Question? Immediate response!

    - by Alliances & Channels Redaktion
    In the support case, it usually has to go fast - as it is well if you have already resolved fundamental questions in advance. For all partners who wish to learn more about support topics, about the use of the SI number, about My Oracle Support, the exact sequence of support processes and service request edits or simply about the Oracle Support Portfolio, it is advisable to visit the Oracle Partner Days. There Oracle Support in the exhibition area is represented with an information booth! Our team will be there individually on general and very specific questions, such as: - What are my rights with which partner SI number? - How do I open or escalate a service request? - What should I do when a service request is processed in the U.S.? - What exactly is Platinum Support? - Can we use Platinum Support as a partner? - How can I use "My Oracle Support" efficiently? Incidentally: The participation at the Oracle Partner Day is also worthwhile, if you are already a Support Professional. As always attracts a varied program of training opportunities, information, networking and entertainment! Please register here for the Oracle Partner Days: 22. 10.2013 Montreux/ Switzerland 29.10.2013 Zürich/ Switzerland 29.10.2013 Utrecht/ Netherlands 07.11.2013 Gent/ Belgium

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  • Java enum pairs / "subenum" or what exactly?

    - by vemalsar
    I have an RPG-style Item class and I stored the type of the item in enum (itemType.sword). I want to store subtype too (itemSubtype.long), but I want to express the relation between two data type (sword can be long, short etc. but shield can't be long or short, only round, tower etc). I know this is wrong source code but similar what I want: enum type { sword; } //not valid code! enum swordSubtype extends type.sword { short, long } Question: How can I define this connection between two data type (or more exactly: two value of the data types), what is the most simple and standard way? Array-like data with all valid (itemType,itemSubtype) enum pairs or (itemType,itemSubtype[]) so more subtype for one type, it would be the best. OK but how can I construct this simplest way? Special enum with "subenum" set or second level enum or anything else if it does exists 2 dimensional "canBePairs" array, itemType and itemSubtype dimensions with all type and subtype and boolean elements, "true" means itemType (first dimension) and itemSubtype (second dimension) are okay, "false" means not okay Other better idea Thank you very much!

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  • Extract all related class type aliasing and enum into one file or not

    - by Chen OT
    I have many models in my project, and some other classes just need the class declaration and pointer type aliasing. It does not need to know the class definition, so I don't want to include the model header file. I extract all the model's declaration into one file to let every classes reference one file. model_forward.h class Cat; typedef std::shared_ptr<Cat> CatPointerType; typedef std::shared_ptr<const Cat> CatConstPointerType; class Dog; typedef std::shared_ptr<Dog> DogPointerType; typedef std::shared_ptr<const Dog> DogConstPointerType; class Fish; typedef std::shared_ptr<Fish> FishPointerType; typedef std::shared_ptr<const Fish> FishConstPointerType; enum CatType{RED_CAT, YELLOW_CAT, GREEN_CAT, PURPLE_CAT} enum DogType{HATE_CAT_DOG, HUSKY, GOLDEN_RETRIEVER} enum FishType{SHARK, OCTOPUS, SALMON} Is it acceptable practice? Should I make every unit, which needs a class declaration, depends on one file? Does it cause high coupling? Or I should put these pointer type aliasing and enum definition inside the class back? cat.h class Cat { typedef std::shared_ptr<Cat> PointerType; typedef std::shared_ptr<const Cat> ConstPointerType; enum Type{RED_CAT, YELLOW_CAT, GREEN_CAT, PURPLE_CAT} ... }; dog.h class Dog { typedef std::shared_ptr<Dog> PointerType; typedef std::shared_ptr<const Dog> ConstPointerType; enum Type{HATE_CAT_DOG, HUSKY, GOLDEN_RETRIEVER} ... } fish.h class Fish { ... }; Any suggestion will be helpful.

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  • Customer Support Spotlight: Clemson University

    - by cwarticki
    I've begun a Customer Support Spotlight series that highlights our wonderful customers and Oracle loyalists.  A week ago I visited Clemson University.  As I travel to visit and educate our customers, I provide many useful tips/tricks and support best practices (as found on my blog and twitter). Most of all, I always discover an Oracle gem who deserves recognition for their hard work and advocacy. Meet George Manley.  George is a Storage Engineer who has worked in Clemson's Data Center all through college, partially in the Hardware Architecture group and partially in the Storage group. George and the rest of the Storage Team work with most all of the storage technologies that they have here at Clemson. This includes a wide array of different vendors' disk arrays, with the most of them being Oracle/Sun 2540's.  He also works with SAM/QFS, ACSLS, and our SL8500 Tape Libraries (all three Oracle/Sun products). (pictured L to R, Matt Schoger (Oracle), Mark Flores (Oracle) and George Manley) George was kind enough to take us for a data center tour.  It was amazing.  I rarely get to see the inside of data centers, and this one was massive. Clemson Computing and Information Technology’s physical resources include the main data center located in the Information Technology Center at the Innovation Campus and Technology Park. The core of Clemson’s computing infrastructure, the data center has 21,000 sq ft of raised floor and is powered by a 14MW substation. The ITC power capacity is 4.5MW.  The data center is the home of both enterprise and HPC systems, and is staffed by CCIT staff on a 24 hour basis from a state of the art network operations center within the ITC. A smaller business continuance data center is located on the main campus.  The data center serves a wide variety of purposes including HPC (supercomputing) resources which are shared with other Universities throughout the state, the state's medicaid processing system, and nearly all other needs for Clemson University. Yes, that's no typo (14,256 cores and 37TB of memory!!! Thanks for the tour George and thank you very much for your time.  The tour was fantastic. I enjoyed getting to know your team and I look forward to many successes from Clemson using Oracle products. -Chris WartickiGlobal Customer Management

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  • Would Ubuntu support this Avell G1711?

    - by Bernardo
    I just bought a gaming notebook (model G1711) from a local brand in Brazil named Avell. Its configuration is quite advanced and this is the reason for my purchase. However, all of their official support relies on Windows 7 or 8, actually. So would Ubuntu work on this machine? It is an i5 Haswell, Chipset Intel HM87, Nvidia Geforce GTX 765M, sound with THX TruStudio Pro, Blu-ray writer, US layout keybord 101/102, USB 2 and 3.0, eSata port, 9 in one memory card reader.

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  • " not all code paths return a value" when return enum type

    - by netmajor
    I have enum list and method and i get error: " not all code paths return a value" Some idea whats wrong in my method ? I am sure I always return STANY type :/ Thanks for help :) private enum STANY { PATROL, CHAT, EAT, SEARCH, DIE }; private STANY giveState(int id, List<Ludek> gracze, List<int> plansza) { // Sprawdz czy gracz stoi na polu z jedzeniem i nie ma 2000 jednostek jedzenia bool onTheFood = false; onTheFood = CzyPoleZjedzeniem(id, gracze, plansza, onTheFood); if (onTheFood && (gracze[id].IloscJedzenia < startFood / 2)) return STANY.EAT; // Sprawdz czy gracz nie stoi na polu z innym graczem bool allKnowledge = true; allKnowledge = CzyPoleZInnymGraczem(id, gracze, allKnowledge); if (!allKnowledge) return STANY.CHAT; // Jesli ma ponad i rowna ilosc jedzenia patroluj if (gracze[id].IloscJedzenia >= startFood / 2) return STANY.PATROL; // Jesli ma mniej niz polowe jedzenia szukaj jedzenia if (gracze[id].IloscJedzenia > 0 && gracze[id].IloscJedzenia < startFood / 2) return STANY.SEARCH; // Jesli nie ma jedzenia umieraj if (gracze[id].IloscJedzenia <= 0) return STANY.DIE; }

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