Search Results

Search found 8785 results on 352 pages for 'multi mark'.

Page 4/352 | < Previous Page | 1 2 3 4 5 6 7 8 9 10 11 12  | Next Page >

  • Hey, Google: It’s Time to Add Multi-Window Multitasking To Android

    - by Chris Hoffman
    In 2012, Google’s Dianne Hackborn threatened to revoke CyanogenMod’s access to the Android Market if they moved forward with adding “Cornerstone” multitasking to their custom ROM. Samsung has since created their own multi-window multitasking feature. Dianne Hackborn said this “is something that needs to be done at the mainline platform level” so apps wouldn’t break. She was right — Android needs this as a standard feature and it’s time for Google to provide it. Doesn’t Android Have Multitasking? Android originally stood out from Apple’s iOS with its powerful multitasking. Applications can continue running in the background while you’re using another application. This makes Android powerful — you can even have BitTorrent clients downloading files in the background while using another app. Android still kept the design of a single app on screen at a time. This made a lot of sense when Android only ran on smartphones with small screens. Today, Android runs on everything from smaller smartphones all the way up to huge “phablets” like the Galaxy Note. Android has gone beyond phones and runs on 12-inch tablets, convertibles with keyboard docks, laptops, and even Android desktops. Android isn’t just a phone operating system. Samsung’s Multi-Window Isn’t Good Enough Samsung has tried to add value to Android by adding a multi-window feature. When you’re using a high-end phone like the Galaxy Note or Galaxy S, or a Galaxy tablet, you have the ability to run certain apps side-by-side with each other. There are big problems here. This only works on Samsung devices, and only on specific Samsung devices. To add support for this feature in a way that doesn’t break other apps, Samsung’s multi-window feature also only works with specific apps. You can’t just run any app in multi-window view, only the apps on the Multi Window bar Samsung provides. This prevents third-party apps from breaking, which is what Google was worried about with CyanogenMod’s Cornerstone feature. A feature that only works with a handful of apps on specific devices from a single manufacturer isn’t good enough. This feature needs to work on every Android device — or at least ones with suitably large screens and powerful enough internals. It needs to be an Android platform feature so application developers can ensure their apps will work properly with it on every device. Android developers shouldn’t have to add support for each manufacturer’s own multi-window feature if other manufacturers decide to copy Samsung. Floating Apps Are a Dirty Hack Floating apps also enable real multitasking. Remember that Android allows apps to run in the background while you’re using an app in the foreground. These apps can present interfaces that appear floating above the current app — think of it like using “always on top” to make a window always appear over every other app on a desktop operating system. You can install floating apps to browse the web, take notes, chat, and watch videos while using any app. Only apps specifically designed to run as floating apps will work, so you have to seek them out. Floating apps are also awkward to use because they float over the app you’re using, blocking parts of its interface. Microsoft added floating-window support to Skype for Android. You can have a video conversation and the other person’s face will always appear on your screen, even when you leave the Skype app. Microsoft is using more of Android’s multi-window multitasking power than Google is. Custom ROMs and Root-Only Tweaks Aren’t Acceptable Some custom ROMs are adding this feature to Android. Google threatened to revoke CyanogenMod’s access to the Android Market (now known as Google Play) if they added this feature because it could potentially break third-party apps. Today, other custom ROMs are working on split-screen multitasking. Samsung added their own version to their own devices. You can also get this feature by using a root-only Xposed Framework tweak known as XMultiWindow. If you have root access, you can get multi-window multitasking or any app on your device. This shouldn’t require rooting your device or installing a custom ROM. These third-party solutions often have awkward interfaces and bugs. We need an integrated, supported solution that works the same on every device. Why Multi-Window is Important Microsoft’s Windows 8.1 stands out among tablet operating systems for its powerful multitasking support, allowing you to view several apps side-by-side at the same time. Apple is also reported to be working on adding side-by-side apps to the iPad with iOS 8. On every competitor’s operating system, you’ll be able to view a web page while you write an email, watch a video while you browse the web, or chat with someone while you do anything else. But Android’s still remained frozen in time. Despite all Android’s underlying power — and despite the way Android allows apps to adapt to different screen sizes — Google is resisting adding this feature. Large-screen Android tablets like the Nexus 10 (remember that tablet Google hasn’t updated in over 18 months?) need this feature. So do huge phones, convertibles, laptops, and Android desktops. If tablets are the future of personal computing, we should be able to do more than one thing at a time on our tablets’ big screens. Microsoft, Samsung, and even Apple are realizing this — now it’s Google’s turn. Image Credit: Sergey Galyonkin on Flickr, Karlis Dambrans on Flickr

    Read the article

  • Low-level 10-finger multi-touch data on the Nexus 7?

    - by Croad Langshan
    I'm considering getting a Nexus 7 to do some multi-touch development on Ubuntu in the run-up to 13.04 (i.e., now :-). What APIs, /dev files, or protocols are available, or could be made available with not too much work on my part? What data is available from the device? The data I want to get my hands on is -- if I can -- the same as I get from /dev/uinput/event* from an Apple Magic Trackpad, viz: positions of all touches (could be as many as 10 simultaneous touches, but much more typically 6 or fewer) their size/pressure (in both x and y directions) their angle their identity -- i.e. an integer that is somewhat reliably preserved across touch events, for as long as a finger doesn't lift off the surface Not all of this data is essential -- but the more of it there is, the merrier.

    Read the article

  • Excel Conditional Formatting With Question Mark

    - by kzh
    I would like to use a conditional formatting rule in an excel file that would color any box with a question mark in it red. It seems that Excel is using a question mark as a wild card and will turn all cells with at least one character in them red. How can i escape the question mark? These don't seem to work: "?" \? '?' ??

    Read the article

  • Excel Conditional Formatting Escaping a Question Mark

    - by kzh
    I would like to use a conditional formatting rule in an excel file that would color any box with a question mark in it red. It seems that Excel is using a question mark as a wild card and will turn all cells with at least one character in them red. How can i escape the question mark? These don't seem to work: "?" \? '?' ??

    Read the article

  • Mark as read on delete in Outlook?

    - by x3ja
    I'd like Outlook to mark any messages I delete to be marked as read. For bonus points, I'd like it to only do this on messages that I have opened/previewed before pressing delete since this means I've looked at the content and chosen to delete it. I know I can set it to mark as read after x seconds when I'm looking at it, that's not what I want. I also know that I can move off the message & back on to it or right click to mark as read - still not what I want. I'm using Outlook 2007 in case that matters. [Edit: I just found I can at least mark as read with a keyboard shortcut: Ctrl-Q, but again, it'd be nice to not have to do this. More shortcuts here.]

    Read the article

  • Kids don’t mark their own homework

    - by jamiet
    During a discussion at work today in regard to doing some thorough acceptance testing of the system that I currently work on the topic of who should actually do the testing came up. I remarked that I didn’t think that I as the developer should be doing acceptance testing and a colleague, Russ Taylor, agreed with me and then came out with this little pearler: Kids don’t mark their own homework Maybe its a common turn of phrase but I had never heard it before and, to me, it sums up very succinctly my feelings on the matter. I tweeted about it and it got a couple of retweets as well as a slightly different perspective from Bruce Durling who said: I'm of the opinion that testers should be in the dev team & the dev *team* should be responsible for quality Bruce makes a good point that testers should be considered part of the dev team. I agree wholly with that and don’t think that point of view necessarily conflicts with Russ’s analogy. Yes, developers should absolutely be responsible for testing their own work – I also think that in the murky world of data integration there is often a need for a 3rd party to validate that work. Improving testing mechanisms for data integration projects is something that is near and dear to my heart so I would welcome any other thoughts around this. Let me know if you have any in the comments! @Jamiet

    Read the article

  • Manipulating Human Tasks (for testing) by Mark Nelson

    - by JuergenKress
    A few months ago, while working on a BPM migration, I had the need to look at the status of human tasks, and to manipulate them – essentially to just have a single user take random actions on them at some interval, to help drive a set of processes that were being tested. To do this, I wrote a little utility called httool.  It reuses some of the core domain classes from my custom worklist sample (with minimal changes to make it a remote client instead of a local one). I have not got around to documenting it yet, but it is pretty simple and fairly self explanatory.  So I thought I would go ahead and share it with folks, in case anyone is interested in playing with it. You can get the code from my ci-samples repository on java.net: git clone git://java.net/ci4fmw~ci-samples It is in the httool directory. I do plan to get back to this “one day” and enhance it to be more intelligent – target particular task types, update the payload, follow a set of “rules” about what action to take – so that I can use it for more driving more interesting test scenarios.  If anyone is feeling generous with their time, and interested, please feel free to join the java.net project and hack away to your heart’s content. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: Mark Nelson,Human Task,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

    Read the article

  • SQLBeat Podcast – Episode 4 – Mark Rasmussen on Machine Guns,Jelly Fish and SQL Storage Engine

    - by SQLBeat
    In this this 4th SQLBeat Podcast I talk with fellow Dane Mark Rasmussen on SQL, machine guns and jelly fish fights; apparently they are common in our homeland. Who am I kidding, I am not Danish, but I try to be in this podcast. Also, we exchange knowledge on SQL Server storage engine particulars as well as some other “internals” like password hashes and contained databases. And then it just gets weird and awesome. There is lots of background noise from people who did not realize we were recording. And I call them out and make fun of them as they deserve; well just one person who is well known in these parts. I also learn the correct (almost) pronunciation of “fjord”. Seriously, a word with an “F” followed by a “J”. And there are always the hippies and hipsters to discuss. Should be fun.

    Read the article

  • Exploring MDS Explorer by Mark Nelson

    - by JuergenKress
    Recently, I posted about my colleague Olivier’s MDS Explorer tool, which is a great way to get a look inside your MDS repository. I have been playing around with it a little bit, nothing much really, just some cosmetic stuff, but you might like to take a look at it. I made it format the documents nicely with proper indentation, and with line numbers and a nicer editor. It also will warn you if you are about to open a large document so that you know it has not crashed, but that you just have to be patient. And I added some icons and stuff. There is even a nice Dora the Explorer picture hiding in there for those who care to look for it . Read the full article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: MDS Explorerer,IDM,SOA Community,Oracle SOA,Oracle BPM,BPM,Community,OPN,Jürgen Kress,Mark Nelson

    Read the article

  • Case Management In-Depth: Cases & Case Activities Part 1 – Activity Scope by Mark Foster

    - by JuergenKress
    In the previous blog entry we looked at stakeholders and permissions, i.e. how we control interaction with the case and its artefacts. In this entry we’ll look at case activities, specifically how we decide their scope, in the next part we’ll look at how these activities relate to the over-arching case and how we can effectively visualize the relationship between the case and its activities. Case Activities As mentioned in an earlier blog entry, case activities can be created from: BPM processes Human Tasks Custom (Java Code) It is pretty obvious that we would use custom case activities when either: we already have existing code that we would like to form part of a case we cannot provide the necessary functionality with a BPM process or simple Human Task However, how do we determine what our BPM process as a case activity contains? What level of granularity? Take the following simple BPM process Read the full article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags: ACM,BPM,Mark Foster,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

    Read the article

  • Mark Wilcox Discusses Privileged Account Management

    - by Naresh Persaud
    96 800x600 Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:Calibri;} The new release of Oracle Identity Management 11g R2 includes the capability to manage privileged accounts. Privileged accounts, if compromised, create a risk for fraud in the enterprise and as a result controlling access to privileged accounts is critical. The Oracle Privileged Account Manager solution can be deployed stand alone or in conjunction with the Oracle Governance Suite for a comprehensive solution. As part of the comprehensive platform, Privilege Account Manager is interoperable with the Identity suite. In addition, Privileged Account Manager can re-use Oracle Identity Manager connectors for propagating changes to target systems. The two are interoperable at the data level. I caught up with Mark Wilcox, Principal Product Manager of Oracle Privileged Account Manager and discussed with him the capabilities of the offering in this podcast. Click here to listen.

    Read the article

  • Case Management In-Depth: Stakeholders & Permissions by Mark Foster

    - by JuergenKress
    We’ve seen in the previous 3 posts in this series what Case Management is, how it can be configured in BPM Studio and its lifecycle. I now want to go into some more depth with specific areas such as:. Stakeholders & Permissions Case Activities Case Rules etc. In the process of designing a Case Management solution it is important to know what approach to take, what questions to ask and based on the answers to these questions, how to implement. I’ll start with Stakeholders & Permissions. Stakeholders The users that perform actions on case objects, defined at a business level, e.g. “Help Desk Agent”, “Help Desk Supervisor” etc. Read the full article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags: ACM,BPM,Mark Foster,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

    Read the article

  • Book to Help OBI11g Developers by Mark Rittman

    - by Mike.Hallett(at)Oracle-BI&EPM
    Normal 0 false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Mark Rittman has published an extensive up to date Developer’s Guide for Oracle Business Intelligence 11g. For a great summary of what you can get from this new book have a quick look at the review posted here by Abhinav Agarwal.

    Read the article

  • How to assemble a multi-project ant build system

    - by Alex Worden
    At my new gig, they use Ant and cannot be persuaded to move to Maven. I've looked everywhere for a decent example of how a multi-project ant build system should be assembled. The apache site falls short. I'm looking specifically for best practices to: Automatically build local projects that are dependencies of a project Share artifacts from project to their dependents Export a project's dependencies and generated artifacts (jars) to be inherited by dependent projects Share third-party dependencies between projects I'm sure I can do all this without using Ivy - what did people do before Ivy? I really don't want to have to set up a corporate repository or rely on external repositories - the engineers here are really against that and have all their third-party jars checked into src control. Can anyone point me at a good open source example of a multi-project ant build?

    Read the article

  • Multi-lingual Applications

    - by Bobby Harrell
    I came accross this thread about multi-lingual applications. I really liked the second answer and I am trying to implement it. Can I ask if anyone has example codes of the search scripts and of a translator program or web service I could use. I use C# if that helps. The secion dealing with: MessageBox(Localize("Hello"), Localize("Title"), MB_OK); RegOpenKey(NoLocalize("\\SOFTWARE\\RegKey"), ...); I am trying to follow those ideas. Here is the link to the Article in question: http://stackoverflow.com/questions/490297/what-are-the-best-practices-for-building-multi-lingual-applications-on-win32 Thank you very much Bobby

    Read the article

  • Using Clojure instead of Python for scalability (multi core) reasons, good idea?

    - by Vandell
    After reading http://clojure.org/rationale and other performance comparisons between Clojure and many languages, I started to think that apart from ease of use, I shouldn't be coding in Python anymore, but in Clojure instead. Actually, I began to fill irresponsisble for not learning clojure seeing it's benefits. Does it make sense? Can't I make really efficient use of all cores using a more imperative language like Python, than a lisp dialect or other functional language? It seems that all the benefits of it come from using immutable data, can't I do just that in Python and have all the benefits? I once started to learn some Common Lisp, read and done almost all exercices from a book I borrowod from my university library (I found it to be pretty good, despite it's low popularity on Amazon). But, after a while, I got myself struggling to much to do some simple things. I think there's somethings that are more imperative in their nature, that makes it difficult to model those thins in a functional way, I guess. The thing is, is Python as powerful as Clojure for building applications that takes advantages of this new multi core future? Note that I don't think that using semaphores, lock mechanisms or other similar concurrency mechanism are good alternatives to Clojure 'automatic' parallelization.

    Read the article

  • Multi lined Multi styled button

    - by user1321811
    Hi i'm trying to recreate this button style more specifically the 'view basket' button. waitrose app The button needs to have multiple lines of text each with a different text size and font colour etc. Here's the code so far. I've created the button and its displays correctly but when you click on it the state pressed isn't working. Where am I going wrong. Thanks in advance. xml button file: <?xml version="1.0" encoding="utf-8"?> <LinearLayout xmlns:android="http://schemas.android.com/apk/res/android" android:layout_width="fill_parent" android:layout_height="wrap_content" android:orientation="vertical" android:state_pressed="true" android:state_focused="true" android:background="@drawable/button_bg" > <TextView android:id="@+id/textView1" android:layout_width="wrap_content" android:layout_height="wrap_content" android:text="Some Text" android:state_pressed="false" android:state_focused="false" android:textColor="#ffffff" /> <TextView android:id="@+id/textView1" android:layout_width="wrap_content" android:layout_height="wrap_content" android:text="Some Text" android:state_pressed="false" android:state_focused="false" android:textColor="#ffffff" /> </LinearLayout> java file code: package com.buttons2; import com.buttons2.R; import android.app.Activity; import android.os.Bundle; import android.widget.Button; public class Buttons2Activity extends Activity { /** Called when the activity is first created. */ @Override public void onCreate(Bundle savedInstanceState) { super.onCreate(savedInstanceState); setContentView(R.layout.main); Button button = (Button) findViewById(R.id.button1); setContentView(R.layout.button); } }

    Read the article

  • Prototype Multi-Event Observation for Multi-Elements

    - by Phonethics
    ['element1','element2','element3'].each(function(e){ Event.observe(e, 'click', function(event){ ... }); Event.observe(e, 'blur', function(event){ ... }); Event.observe(e, 'mousedown', function(event){ ... }); Event.observe(e, 'mouseover', function(event){ ... }); }); Is there a way to reduce this so that I can do ['element1','element2','element3'].each(function(e){ Event.observe(e, ev, function(event){ switch(e){ switch (ev) } }); }); ?

    Read the article

  • Automatic multi-page multi-column flowing text with QtWebkit (HTML/CSS/JS -> PDF)

    - by Peter Boughton
    I have some HTML documents that are converted to PDF, using software that renders using QtWebkit (not sure which version). Currently, the documents have specific tags to split into columns and pages - so whenever the wording changes, it is a manual time-consuming process to move these tags so that the columns and pages fit. Can anyone provide a way to have text auto-wrapped into the next column/page (as appropriate) when it reaches the bottom of the current container? Any HTML, CSS or JS supported by QtWebkit is ok (assuming it works in the PDF converter). (I have tested the webkit-column-* in CSS3 and it appears QtWebkit does not support this.) To make things more exciting, it also needs to: - put a header at the top of each page, with page X of Y numbering; - if an odd number of pages, add a blank page at the end (with no header); - have the ability to say "don't break inside this block" or "don't break after this header" I have put some quick example initial markup and target markup to help explain what I'm trying to do. (The actual documents are far more complicated than that, but I need a simple proof-of-concept before I attack the real ones.) Any suggestions? Update: I've got a partially working solution using Aaron's "filling up" suggestion - I'll post more details in a bit.

    Read the article

  • Sign Up/Login system for multi-domain/multi-server

    - by David
    I'm thinking about a good solution for implementing a sign up/login system that works across different domains and servers. A working example is Olx (you can register in one domain, and your login will work in the rest of domains). The scenario is that every domain (one per country) has its own database. And there will be 2 servers (for example), each one will have the 50% of the domains (and so the 50% of databases). What would you suggest to start with? Database: MySQL 5.1 Server-side language: PHP 5.3 (I will be using Symfony 1.4, so if someone has some suggestion for this framework, it will be interesting too, although it is optional)

    Read the article

  • using multi-markers with multi info-windows

    - by mohsen
    I have an array of info-windows corresponding to an array of markers. Now, I have a problem, I use the below code to generate an info-window, when clicking on the marker all the markers disappear unless one, also when I click on that marker there is no info-window come out. What is the wrong with my code ? or what shall I do ? Any answer will be very appreciated, Thanks in advance. This code is inside a for loop: infoWindoArray[i][j] = new google.maps.InfoWindow({ content:"Lat: "+this.position.lat() + "\nLng: " + this.position.lng() + "\n"+ this.customInfo, }); google.maps.event.addListener(AllMarkers[i][j], 'click', (function(x) { return function() {infoWindoArray[i][j].open(map,AllMarkers[i][j]);} })(x));

    Read the article

  • exporting html table multi line columns to excel multi line cells

    - by Passat
    I have a html table in a view MVC4 that I am sending to excel as output. Inside the view page I have some columns that have multiple lines that are built with forloops within the HTML. What's the best way to add the or \r\n so that excel renders it correctly? I have a table and inside I build each row looping thru a recordset. In each row I also loop thru different recordsets to populate columns within each row so that some of the columns may contain more than one value and they should show in different lines in the table that will export to excel.

    Read the article

  • Mark Hurd on the Customer Revolution: Oracle's Top 10 Insights

    - by Richard Lefebvre
    Reprint of an article from Forbes Businesses that fail to focus on customer experience will hear a giant sucking sound from their vanishing profitability. Because in today’s dynamic global marketplace, consumers now hold the power in the buyer-seller equation, and sellers need to revamp their strategy for this new world order. The ability to relentlessly deliver connected, personalized and rewarding customer experiences is rapidly becoming one of the primary sources of competitive advantage in today’s dynamic global marketplace. And the inability or unwillingness to realize that the customer is a company’s most important asset will lead, inevitably, to decline and failure. Welcome to the lifecycle of customer experience, in which consumers explore, engage, shop, buy, ask, compare, complain, socialize, exchange, and more across multiple channels with the unconditional expectation that each of those interactions will be completed in an efficient and personalized manner however, wherever, and whenever the customer wants. While many niche companies are offering point solutions within that sprawling and complex spectrum of needs and requirements, businesses looking to deliver superb customer experiences are still left having to do multiple product evaluations, multiple contract negotiations, multiple test projects, multiple deployments, and–perhaps most annoying of all–multiple and never-ending integration projects to string together all those niche products from all those niche vendors. With its new suite of customer-experience solutions, Oracle believes it can help companies unravel these challenges and move at the speed of their customers, anticipating their needs and desires and creating enduring and profitable relationships. Those solutions span the full range of marketing, selling, commerce, service, listening/insights, and social and collaboration tools for employees. When Oracle launched its suite of Customer Experience solutions at a recent event in New York City, president Mark Hurd analyzed the customer experience revolution taking place and presented Oracle’s strategy for empowering companies to capitalize on this important market shift. From Hurd’s presentation and related materials, I’ve extracted a list of Hurd’s Top 10 Insights into the Customer Revolution. 1. Please Don’t Feed the Competitor’s Pipeline!After enduring a poor experience, 89% of consumers say they would immediately take their business to your competitor. (Except where noted, the source for these findings is the 2011 Customer Experience Impact (CEI) Report including a survey commissioned by RightNow (acquired by Oracle in March 2012) and conducted by Harris Interactive.) 2. The Addressable Market Is Massive. Only 1% of consumers say their expectations were always met by their actual experiences. 3. They’re Willing to Pay More! In return for a great experience, 86% of consumers say they’ll pay up to 25% more. 4. The Social Media Microphone Is Always Live. After suffering through a poor experience, more than 25% of consumers said they posted a negative comment on Twitter or Facebook or other social media sites. Conversely, of those consumers who got a response after complaining, 22% posted positive comments about the company. 5.  The New Deal Is Never Done: Embrace the Entire Customer Lifecycle. An appropriately active and engaged relationship, says Hurd, extends across every step of the entire processs: need, research, select, purchase, receive, use, maintain, and recommend. 6. The 360-Degree Commitment. Customers want to do business with companies that actively and openly demonstrate the desire to establish strong and seamless connections across employees, the company, and the customer, says research firm Temkin Group in its report called “The CX Competencies.” 7. Understand the Emotional Drivers Behind Brand Love. What makes consumers fall in love with a brand? Among the top factors are friendly employees and customer reps (73%), easy access to information and support (55%), and personalized experiences, such as when companies know precisely what products or services customers have purchased in the past and what issues those customers have raised (36%). 8.  The Importance of Immediate Action. You’ve got one week to respond–and then the opportunity’s lost. If your company needs more than a week to answer a prospect’s question or request, most of those prospects will terminate the relationship. 9.  Want More Revenue, Less Churn, and More Referrals? Then improve the overall customer experience: Forrester’s research says that approach put an extra $900 million in the pockets of wireless service providers, $800 million for hotels, and $400 million for airlines. 10. The Formula for CX Success.  Hurd says it includes three elegantly interlaced factors: Connected Engagement, to personalize the experience; Actionable Insight, to maximize the engagement; and Optimized Execution, to deliver on the promise of value. RECOMMENDED READING: The Top 10 Strategic CIO Issues For 2013 Wal-Mart, Amazon, eBay: Who’s the Speed King of Retail? Career Suicide and the CIO: 4 Deadly New Threats Memo to Marc Benioff: Social Is a Tool, Not an App

    Read the article

< Previous Page | 1 2 3 4 5 6 7 8 9 10 11 12  | Next Page >