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  • Search Engine Optimization - Why?

    What I intend to cover is basically: Why does one need to utilize SEO for their site. Starting off, I want to attempt to group the potential readers of this article into a number of categories: 1) Those that have no knowledge of these types of marketing and/or basic web knowledge. 2) Those that have a good website, just never required SEO services.

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  • HTML5 : quelques nouveautés de l'API DOM pour JavaScript, un billet de blog par Bovino

    La spécification HTML5 définit différents modules indépendants. Cette modularité a pour avantage de permettre de travailler sur certains aspects du standard sans avoir besoin de se soucier de l'état d'avancement des autres. Parmi ces modules, l'API DOM est celui qui permet de définir les propriétés et méthodes disponibles en JavaScript pour manipuler le DOM. Nous allons voir les différentes nouveautés particulièrement utiles de cette API.

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  • How to Make a Website?

    Before you plan to make a website, it is helpful that you should have necessary knowledge regarding creation and maintenance of a website. Online you will come across many websites which will give you vital information on website creation, but there are only few which offer good stuff for the beginners. Having knowledge beforehand will make this task less complex for you.

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  • Overview: Unique offerings for OPN members

    - by michaela.seika(at)oracle.com
    You need knowledge and skills to pass the exams to get specialised. We have mapped the Bootcamps and Courses that will enable you to do this. Oracle University knows that you need knowledge and skills quickly and recognises that you learn fast. Accelerate your learning curve by taking one of our OPN Only Bootcamps . They have highly attractive prices and your OPN discount is applied on top of this. View the schedule for each country at the following webpage:http://education.oracle.com/pls/web_prod-plq-dad/db_pages.getpage?page_id=400&p_name=OPNOFFERS

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  • How to profile a Perl + FastCGi + StarRunner web program?

    - by Paul Tomblin
    I've written an extension to RequestTracker for a client, but he says the performance isn't good enough. I'd like to do some profiling, but I'm not sure how to connect up a profiler (say NYTProf, for example)? I tried what the man page says and put PerlModule Devel::NYTProf::Apache in my apache config, but all I get in the results are Apache2:XSLoader, Devel::NYTProf::Apache and ModPerl::Util modules in the results, and neither my own nor RT's modules.

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  • Search Engine Optimization - The Five Factors Search Engines Use to Rank Websites

    At the end of the day, SEO requires a lot of extremely specialized knowledge, time, and attention - on an ongoing basis. But because a SEO effort can give a website's rankings a dramatic boost in the search results - and there is a significant connection between search engine ranking and search referral traffic - it is well worth doing whatever it takes to develop the knowledge and to be able to invest the time and attention.

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  • Search Engine Optimization - The Five Factors Search Engines Use to Rank Websites

    At the end of the day, SEO requires a lot of extremely specialized knowledge, time, and attention - on an ongoing basis. But because a SEO effort can give a website's rankings a dramatic boost in the search results - and there is a significant connection between search engine ranking and search referral traffic - it is well worth doing whatever it takes to develop the knowledge and to be able to invest the time and attention.

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  • Free Practical SEO

    Effective SEO is achieved by having a complete knowledge of the integral workings of the internet and expert knowledge of how to process this information and put it in place. There are a number of key factors that contribute to the success of your website, most notably Quality & Relevance and Popularity.

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  • Taking too long to get skills for entry level programmer position [closed]

    - by greenonion
    I don't have the skills for an entry level position as a .Net programmer. I am trying to learn what I need but there is too much to learn and too little time. What can I do? About two months ago, I went to a job interview for an entry level C# .Net programming/consultant position in NYC. When I heard back from them, they told me that the knowledge gap between what I knew and what they needed me to know was too big and I might have been a better fit if I had 6 months of experience. This was the first interview that I went on since graduating college. before the interview, I read a book on visual C#. Turns out it wasn't a very good book and I was missing a lot of key areas of knowledge such as ADO.net SQL (I had learned some LINQ) A little bit about how memory is handled Multiple threaded programming, etc. Because the book wasn't very good, the stuff I did know, I didn't know very well. I felt crushed. I've applied for jobs to gain experience but when recruiters hear that I have no experience they lose interest. I figured that I can at least work on my knowledge. Since then, I read "SQL Essentials" to cover the SQL bit and I found a pretty awesome book that is good enough to clear up what's hazy in my mind and covers almost all of the extra topics. The book is "C# 4.0: The Complete Reference" by Herbert Schildt. I'm even learning a lot about the topics I was familiar with. For a month now I've been working my way through this beast of a book. However, gaining the knowledge I need is taking too long. I can't hold off not having a full-time job much longer. I'm not stupid and I'm studying constantly pouring through the book, asking questions on stackoverflow, referencing the C# specification, etc. I have made great progress but there is just too much ground to cover. I'm on chapter 12 which is about a 3rd through the book. To get an idea of what I know vs don't know, the table of contents is on amazon: http://www.amazon.com/C-4-0-The-Complete-Reference/dp/007174116X How on earth can someone know enough to function as a programmer in the real world? Can I try for a job in academia? Will I have time to finish learning the rest of the C# language or am I just un-hireable?

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  • How can the little guys effectively learn and use puppet?

    - by drumfire
    Six months ago, in our not-for-profit project we decided to start migrating our system management to a Puppet controlled environment because we are expecting our number of servers to grow substantially between now and a year from now. Since the decision has been made our IT guys have become a bit too annoyed a bit too often. Their biggest objections are: "We're not programmers, we're sysadmins"; Modules are available online but many differ from one another; wheels are being reinvented too often, how do you decide which one fits the bill; Code in our repo is not transparent enough, to find how something works they have to recurse through manifests and modules they might have even written themselves a while ago; One new daemon requires writing a new module, conventions have to be similar to other modules, a difficult process; "Let's just run it and see how it works" Tons of hardly known 'extensions' in community modules: 'trocla', 'augeas', 'hiera'... how can our sysadmins keep track? I can see why a large organisation would dispatch their sysadmins to puppet courses to become puppet masters. But how would smaller players get to learn puppet to a professional level if they do not go to courses and basically learn it via their browser and editor?

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  • howto configure proxy.conf for mod_proxy, apache2, jetty

    - by Kaustubh P
    Hello, This is how I have setup my environment, atm. An apache2 instance on port 80. Jetty instance on the same server, on port 8090. Use-Case: When I visit foo.com, I should see the webapp, which is hosted on jetty, port 8090. If I put foo.com/blog, I should see the wordpress blog, which is hosted on apache. (I read howtos on the web, and installed it using AMP.) Below are my various configuration files: /etc/apache2/mods-enabled/proxy.conf: ProxyPass / http://foo.com:8090/ << this is the jetty server ProxyPass /blog http://foo.com/blog ProxyRequests On ProxyVia On <Proxy *> Order deny,allow Allow from all </Proxy> ProxyPreserveHost On ProxyStatus On /etc/apache2/httpd.conf: LoadModule proxy_module /usr/lib/apache2/modules/mod_proxy.so LoadModule proxy_balancer_module /usr/lib/apache2/modules/mod_proxy_balancer.so LoadModule proxy_http_module /usr/lib/apache2/modules/mod_proxy_http.so LoadModule proxy_ajp_module /usr/lib/apache2/modules/mod_proxy_ajp.so I have not created any other files, in sites-available or sites-enabled. Current situation: If I goto foo.com, I see the webapp. If I goto foo.com/blog, I see a HTTP ERROR 404 Problem accessing /errors/404.html. Reason: NOT_FOUND powered by jetty:// If I comment out the first ProxyPass line, then on foo.com, I only see the homepage, without CSS applied, ie, only text.. .. and going to foo.com/blog gives me a this error: The proxy server received an invalid response from an upstream server. The proxy server could not handle the request GET /blog. Reason: Error reading from remote server I also cannot access /phpmyadmin, giving the same 404 NOT_FOUND error as above. I am running Debian squeeze on an Amazon EC2 Instance. Question: Where am I going wrong? What changes should I make in the proxy.conf (or another conf files) to be able to visit the blog?

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  • howto configure mod_proxy for apache2, jetty

    - by Kaustubh P
    Hello, This is how I have setup my environment, atm. An apache2 instance on port 80. Jetty instance on the same server, on port 8090. Use-Case: When I visit foo.com, I should see the webapp, which is hosted on jetty, port 8090. If I put foo.com/blog, I should see the wordpress blog, which is hosted on apache. (I read howtos on the web, and installed it using AMP.) Below are my various configuration files: /etc/apache2/mods-enabled/proxy.conf: ProxyPass / http://foo.com:8090/ << this is the jetty server ProxyPass /blog http://foo.com/blog ProxyRequests On ProxyVia On <Proxy *> Order deny,allow Allow from all </Proxy> ProxyPreserveHost On ProxyStatus On /etc/apache2/httpd.conf: LoadModule proxy_module /usr/lib/apache2/modules/mod_proxy.so LoadModule proxy_balancer_module /usr/lib/apache2/modules/mod_proxy_balancer.so LoadModule proxy_http_module /usr/lib/apache2/modules/mod_proxy_http.so LoadModule proxy_ajp_module /usr/lib/apache2/modules/mod_proxy_ajp.so I have not created any other files, in sites-available or sites-enabled. Current situation: If I goto foo.com, I see the webapp. If I goto foo.com/blog, I see a HTTP ERROR 404 Problem accessing /errors/404.html. Reason: NOT_FOUND powered by jetty:// If I comment out the first ProxyPass line, then on foo.com, I only see the homepage, without CSS applied, ie, only text.. .. and going to foo.com/blog gives me a this error: The proxy server received an invalid response from an upstream server. The proxy server could not handle the request GET /blog. Reason: Error reading from remote server I also cannot access /phpmyadmin, giving the same 404 NOT_FOUND error as above. I am running Debian squeeze on an Amazon EC2 Instance. Question: Where am I going wrong? What changes should I make in the proxy.conf (or another conf files) to be able to visit the blog?

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  • dovecot login issue with plain passwords

    - by user3028
    I am having an odd problem in dovecot, the first time I try to login via telnet dovecot gives a error, the second time it works, both within the same telnet session. This is the telnet session, note the 'BAD Error in IMAP command received by server' and the "a OK" just after that : telnet 192.168.1.2 143 * OK Waiting for authentication process to respond.. * OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE STARTTLS AUTH=PLAIN] Dovecot ready. a login someUserLogin supersecretpassword * BAD Error in IMAP command received by server. a login someUserLogin supersecretpassword a OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS MULTIAPPEND UNSELECT CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS] Logged in dovecot configuration >dovecot -n # 2.0.19: /etc/dovecot/dovecot.conf # OS: Linux 3.5.0-34-generic x86_64 Ubuntu 12.04.2 LTS auth_debug = yes auth_verbose = yes disable_plaintext_auth = no login_trusted_networks = 192.168.1.0/16 mail_location = maildir:~/Maildir passdb { driver = pam } protocols = " imap" ssl_cert = </etc/ssl/certs/dovecot.pem ssl_key = </etc/ssl/private/dovecot.pem userdb { driver = passwd } This is the log file: Jul 3 12:27:51 linuxServer dovecot: auth: Debug: Loading modules from directory: /usr/lib/dovecot/modules/auth Jul 3 12:27:51 linuxServer dovecot: auth: Debug: auth client connected (pid=23499) Jul 3 12:28:06 linuxServer dovecot: auth: Debug: client in: AUTH#0111#011PLAIN#011service=imap#011secured#011no-penalty#011lip=192.168.1.2#011rip=192.169.1.3#011lport=143#011rport=50438#011resp=<hidden> Jul 3 12:28:06 linuxServer dovecot: auth-worker: Debug: Loading modules from directory: /usr/lib/dovecot/modules/auth Jul 3 12:28:06 linuxServer dovecot: auth-worker: Debug: pam(someUserLogin,192.169.1.3): lookup service=dovecot Jul 3 12:28:06 linuxServer dovecot: auth-worker: Debug: pam(someUserLogin,192.169.1.3): #1/1 style=1 msg=Password: Jul 3 12:28:06 linuxServer dovecot: auth: Debug: client out: OK#0111#011user=someUserLogin Jul 3 12:28:06 linuxServer dovecot: auth: Debug: master in: REQUEST#0111823473665#01123499#0111#0113a58da53e091957d3cd306ac4114f0b9 Jul 3 12:28:06 linuxServer dovecot: auth: Debug: passwd(someUserLogin,192.169.1.3): lookup Jul 3 12:28:06 linuxServer dovecot: auth: Debug: master out: USER#0111823473665#011someUserLogin#011system_groups_user=someUserLogin#011uid=1000#011gid=1000#011home=/home/someUserLogin Jul 3 12:28:06 linuxServer dovecot: imap-login: Login: user=<someUserLogin>, method=PLAIN, rip=192.169.1.3, lip=192.168.1.2, mpid=23503, secured

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  • Debugging apache seg fault with gdb

    - by Joyce Babu
    Apache on a production server of mine is seg faulting intermittently. I have enabled core dump option in apache configuration and have several dumped core files. Unfortunately, since it is a production server, apache or the loaded modules are not compiled with debug symbols. From what I understand, gdb cannot do much without debug symbols. Can I at least find out which module is causing the seg fault, without debug symbols? If so, how? Following is the output from a gdb backtrace (gdb) bt full #0 0xb7f1f832 in _dl_sysinfo_int80 () from /lib/ld-linux.so.2 No symbol table info available. #1 0xb7be82bc in pthread_cond_wait@@GLIBC_2.3.2 () from /lib/libpthread.so.0 No symbol table info available. #2 0xb771652a in ?? () from /usr/local/apache/modules/mod_pagespeed.so No symbol table info available. #3 0xb75df576 in ?? () from /usr/local/apache/modules/mod_pagespeed.so No symbol table info available. #4 0xb7715c20 in ?? () from /usr/local/apache/modules/mod_pagespeed.so No symbol table info available. #5 0xb7be4a49 in start_thread () from /lib/libpthread.so.0 No symbol table info available. #6 0xb7b2a63e in clone () from /lib/libc.so.6 No symbol table info available. Does this mean that /lib/ld-linux.so.2 is causing the seg fault?

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  • Weblogic WLST classpath

    - by lepricon28
    When I run the WLST script .sh script to set the env as follows why can't I see the updated path when I do echo? [linbox2 bin]$ ./setWLSEnv.sh CLASSPATH=/directory/ols_wls/patch_wlss1032/profiles/default/sys_manifest_classpath/weblogic_patch.jar:/directory/ols_wls/patch_wls1032/profiles/default/sys_manifest_classpath/weblogic_patch.jar:/directory/ols_wls/patch_oepe1032/profiles/default/sys_manifest_classpath/weblogic_patch.jar:/directory/ols_wls/patch_ocm1031/profiles/default/sys_manifest_classpath/weblogic_patch.jar:/directory/ols_wls/jrockit_160_14_R27.6.5-32/lib/tools.jar:/directory/ols_wls/utils/config/10.3/config-launch.jar:/directory/ols_wls/wlserver_10.3/server/lib/weblogic_sp.jar:/directory/ols_wls/wlserver_10.3/server/lib/weblogic.jar:/directory/ols_wls/modules/features/weblogic.server.modules_10.3.2.0.jar:/directory/ols_wls/wlserver_10.3/server/lib/webservices.jar:/directory/ols_wls/modules/org.apache.ant_1.7.0/lib/ant-all.jar:/directory/ols_wls/modules/net.sf.antcontrib_1.0.0.0_1-0b2/lib/ant-contrib.jar: PATH=/directory/ols_wls/wlserver_10.3/server/bin:/directory/ols_wls/modules/org.apache.ant_1.7.0/bin:/directory/ols_wls/jrockit_160_14_R27.6.5-32/jre/bin:/directory/ols_wls/jrockit_160_14_R27.6.5-32/bin:/usr/kerberos/bin:/usr/local/bin:/bin:/usr/bin:/usr/X11R6/bin:/usr/java/j2sdk1.4.2_11/bin/bin:/home/oracle/bin:/directory/wls_olwcs/jdk160_14_R27.6.5-32/bin:/directory/ccanywhere81/bin:/directory/oracle/oracle/product/10.2.0/client_1/bin Your environment has been set. [linbox2 bin]$ export CLASSPATH [linbox2 bin]$ export PATH [linbox2 bin]$ echo $PATH /usr/kerberos/bin:/usr/local/bin:/bin:/usr/bin:/usr/X11R6/bin:/usr/java/j2sdk1.4.2_11/bin/bin:/home/oracle/bin:/directory/wls_olwcs/jdk160_14_R27.6.5-32/bin:/directory/ccanywhere81/bin:/directory/oracle/oracle/product/10.2.0/client_1/bin [linbox2 bin]$

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  • Removing HttpModule for specific path in ASP.NET / IIS 7 application?

    - by soccerdad
    Most succinctly, my question is whether an ASP.NET 4.0 app running under IIS 7 integrated mode should be able to honor this portion of my Web.config file: <location path="auth/windows"> <system.webServer> <modules> <remove name="FormsAuthentication"/> </modules> </system.webServer> </location> I'm experimenting with mixed mode authentication (Windows and Forms). Using IIS Manager, I've disabled Anonymous authentication to auth/windows/winauth.aspx, which is within the location path above. I have Failed Request Tracing set up to trace various HTTP status codes, including 302s. When I request the winauth.aspx page, a 302 HTTP status code is returned. If I look at the request trace, I can see that a 401 (unauthorized) was originally generated by the AnonymousAuthenticationModule. However, the FormsAuthenticationModule converts that to a 302, which is what the browser sees. So it seems as though my attempt to remove that module from the pipeline for pages in that path isn't working. But I'm not seeing any complaints anywhere (event viewer, yellow pages of death, etc.) that would indicate it's an invalid configuration. I want the 401 returned to the browser, which presumably would include an appropriate WWW-Authenticate header. A few other points: a) I do have <authentication mode="Forms"> in my Web.config, and that is what the 302 redirects to; b) I got the "name" of the module I'm trying to remove from the inetserv\config\applicationHost.config file; c) I have this element in my Web.config file: <modules runAllManagedModulesForAllRequests="false">; d) I tried a <location> element for the path in which I set the authentication mode to "None", but that gave a yellow exception page that the property can't be set below the application level. Anyone had any luck removing modules in this fashion?

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  • Cloned Centos 6.4 websrver for test purpose. Virtual host, .htaccess, redirecting url issue

    - by Shogoot
    I see similar questions, but not my exact challenge. What I have done so far I cloned a prod server over to a vmware to use it as a test server for new functionality I'm going to write. I'm not a sysadmin by trade, but I'm new to this company and I have to do some thing that are outside of my comfort zone (thats a good thing :) ) The prod server has 2 sites on it s1.com and s2.com. In /html/s1/, /html/s2/ there's an .htaccess file under each s*/. Looking like this: RewriteEngine ON RewriteBase / RewriteCond %{QUERY_STRING} id=([0-9]+) RewriteRule ^.* %1.htm RewriteCond %{QUERY_STRING} page=modules/checkout RewriteRule ^.* order.php RewriteCond %{QUERY_STRING} page=pages/sidekart RewriteRule ^.* pages/sidekart.htm The issue is that s1 has a lot of pages that really belongs under a third domain s3, the rule in line 4 and 5 redirects them to /html/s1/. An example of such URL is: s3.com/?page=modules/product&id=521614 I'm trying then to get those URLs (without modifying the URL) to redirect to s3's /html/s3/ server structure, which I set up making a new virtualhost s3 in test servers httpd.conf with a test3.com as servername and changing the other sites to tests1.com and tests2.com, and adding .htaccess also to this s3 root directory, and making a html/s3/ directory structure I populated with an index.html, etc. But, when I take the same URL (s3.com/?page=modules/product&id=521614) changing it to tests3.com/?page=modules/product&id=521614, I get s1's index page showing up in my browser. I've poked around about a day now and i cant figure out why this happens.

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  • Weblogic WLST classpath

    - by user43736
    When I run the WLST .sh script to set the env as follows why can't I see the updated path when I do echo? [linbox2 bin]$ ./setWLSEnv.sh CLASSPATH=/directory/ols_wls/patch_wlss1032/profiles/default/sys_manifest_classpath/weblogic_patch.jar: /directory/ols_wls/patch_wls1032/profiles/default/sys_manifest_classpath/weblogic_patch.jar: /directory/ols_wls/patch_oepe1032/profiles/default/sys_manifest_classpath/weblogic_patch.jar: /directory/ols_wls/patch_ocm1031/profiles/default/sys_manifest_classpath/weblogic_patch.jar: /directory/ols_wls/jrockit_160_14_R27.6.5-32/lib/tools.jar: /directory/ols_wls/utils/config/10.3/config-launch.jar: /directory/ols_wls/wlserver_10.3/server/lib/weblogic_sp.jar: /directory/ols_wls/wlserver_10.3/server/lib/weblogic.jar: /directory/ols_wls/modules/features/weblogic.server.modules_10.3.2.0.jar: /directory/ols_wls/wlserver_10.3/server/lib/webservices.jar: /directory/ols_wls/modules/org.apache.ant_1.7.0/lib/ant-all.jar: /directory/ols_wls/modules/net.sf.antcontrib_1.0.0.0_1-0b2/lib/ant-contrib.jar: PATH=/directory/ols_wls/wlserver_10.3/server/bin: /directory/ols_wls/modules/org.apache.ant_1.7.0/bin: /directory/ols_wls/jrockit_160_14_R27.6.5-32/jre/bin: /directory/ols_wls/jrockit_160_14_R27.6.5-32/bin: /usr/kerberos/bin: /usr/local/bin: /bin: /usr/bin: /usr/X11R6/bin: /usr/java/j2sdk1.4.2_11/bin/bin: /home/oracle/bin: /directory/wls_olwcs/jdk160_14_R27.6.5-32/bin: /directory/ccanywhere81/bin:/directory/oracle/oracle/product/10.2.0/client_1/bin Your environment has been set. [linbox2 bin]$ export CLASSPATH [linbox2 bin]$ export PATH [linbox2 bin]$ echo $PATH /usr/kerberos/bin: /usr/local/bin: /bin: /usr/bin: /usr/X11R6/bin: /usr/java/j2sdk1.4.2_11/bin/bin: /home/oracle/bin: /directory/wls_olwcs/jdk160_14_R27.6.5-32/bin: /directory/ccanywhere81/bin: /directory/oracle/oracle/product/10.2.0/client_1/bin [linbox2 bin]$

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  • JBoss 7.1.1 + Spring 3.1 + JPA 2 (Hibernate 3.6.8) > Cannot parse beans.xml

    - by Mashrur
    Trying to deploy a JSF 2 app with Spring 3.1 + JPA 2 (Hibernte 3.6.8) into JBoss 7.1.1 AS. The app was working fine on tomcat 7. Now, I have already added and changed some configurations. Added jboss-deployment-structure.xml <jboss-deployment-structure xmlns="urn:jboss:deployment-structure:1.1"> <deployment> <exclusions> <module name="org.apache.log4j" /> <module name="javax.faces.api" slot="main"/> <module name="com.sun.jsf-impl" slot="main"/> <module name="org.hibernate"/> <module name="org.javassist" /> <module name="javaee.api" /> <module name="org.hibernate.validator" /> <module name="org.jboss.as.web" /> <module name="org.jboss.logging" /> <module name="javax.persistence.api" /> <module name="org.jboss.interceptor" /> </exclusions> </deployment> </jboss-deployment-structure> 2. Inside web.xml added these lines: <persistence-unit-ref> <persistence-unit-ref-name>persistence/persistenceUnit</persistence-unit-ref-name> <persistence-unit-name>persistenceUnit</persistence-unit-name> </persistence-unit-ref> 3. Inside applicationContext.xml, changed bean definition for entityManagerFactory by adding this property <property name="persistenceXmlLocation" value="classpath*:META-INF/persistence.xml"/> Now, do I still need to do something more than these which is obvious to you? Because, while I am trying to deploy it from eclipse indigo SR2, getting this 14:10:32,046 INFO [org.jboss.modules] JBoss Modules version 1.1.1.GA 14:10:33,054 INFO [org.jboss.msc] JBoss MSC version 1.0.2.GA 14:10:33,200 INFO [org.jboss.as] JBAS015899: JBoss AS 7.1.1.Final "Brontes" starting 14:10:36,375 INFO [org.xnio] XNIO Version 3.0.3.GA 14:10:36,384 INFO [org.jboss.as.server] JBAS015888: Creating http management service using socket-binding (management-http) 14:10:36,432 INFO [org.xnio.nio] XNIO NIO Implementation Version 3.0.3.GA 14:10:36,462 INFO [org.jboss.remoting] JBoss Remoting version 3.2.3.GA 14:10:36,587 INFO [org.jboss.as.logging] JBAS011502: Removing bootstrap log handlers 14:10:36,714 INFO [org.jboss.as.security] (ServerService Thread Pool -- 44) JBAS013101: Activating Security Subsystem 14:10:36,735 INFO [org.jboss.as.naming] (MSC service thread 1-2) JBAS011802: Starting Naming Service 14:10:37,043 INFO [org.jboss.as.mail.extension] (MSC service thread 1-6) JBAS015400: Bound mail session [java:jboss/mail/Default] 14:10:37,208 INFO [org.jboss.as.connector] (MSC service thread 1-7) JBAS010408: Starting JCA Subsystem (JBoss IronJacamar 1.0.9.Final) 14:10:37,295 INFO [org.jboss.as.security] (MSC service thread 1-7) JBAS013100: Current PicketBox version=4.0.7.Final 14:10:37,740 INFO [org.jboss.as.connector.subsystems.datasources] (ServerService Thread Pool -- 27) JBAS010403: Deploying JDBC-compliant driver class org.h2.Driver (version 1.3) 14:10:38,792 INFO [org.jboss.ws.common.management.AbstractServerConfig] (MSC service thread 1-3) JBoss Web Services - Stack CXF Server 4.0.2.GA 14:10:38,833 INFO [org.apache.coyote.http11.Http11Protocol] (MSC service thread 1-2) Starting Coyote HTTP/1.1 on http-localhost-127.0.0.1-8080 14:10:39,534 INFO [org.jboss.as.server.deployment.scanner] (MSC service thread 1-1) JBAS015012: Started FileSystemDeploymentService for directory F:\work\softwares\Application Servers\JBoss\jboss-as-7.1.1.Final\jboss-as-7.1.1.Final\standalone\deployments 14:10:39,618 INFO [org.jboss.as.remoting] (MSC service thread 1-3) JBAS017100: Listening on localhost/127.0.0.1:4447 14:10:39,623 INFO [org.jboss.as.remoting] (MSC service thread 1-2) JBAS017100: Listening on /127.0.0.1:9999 14:10:39,698 INFO [org.jboss.as.server.deployment.scanner] (DeploymentScanner-threads - 1) JBAS015014: Re-attempting failed deployment treasury.war 14:10:39,706 INFO [org.jboss.as.server.deployment.scanner] (DeploymentScanner-threads - 1) JBAS015003: Found com.misl.treasury.ui.war in deployment directory. To trigger deployment create a file called com.misl.treasury.ui.war.dodeploy 14:10:40,105 INFO [org.jboss.as.connector.subsystems.datasources] (MSC service thread 1-2) JBAS010400: Bound data source [java:jboss/datasources/ExampleDS] 14:10:40,399 INFO [org.jboss.as.server.deployment] (MSC service thread 1-1) JBAS015876: Starting deployment of "com.misl.treasury.ui.war" 14:10:40,405 INFO [org.jboss.as.server.deployment] (MSC service thread 1-7) JBAS015876: Starting deployment of "treasury.war" 14:10:55,283 WARN [org.jboss.as.server.deployment] (MSC service thread 1-7) JBAS015893: Encountered invalid class name 'com.sun.faces.vendor.Tomcat6InjectionProvider:org.apache.catalina.util.DefaultAnnotationProcessor' for service type 'com.sun.faces.spi.injectionprovider' 14:10:55,289 WARN [org.jboss.as.server.deployment] (MSC service thread 1-7) JBAS015893: Encountered invalid class name 'com.sun.faces.vendor.Jetty6InjectionProvider:org.mortbay.jetty.plus.annotation.InjectionCollection' for service type 'com.sun.faces.spi.injectionprovider' 14:10:55,428 INFO [org.jboss.as.jpa] (MSC service thread 1-7) JBAS011401: Read persistence.xml for persistenceUnit 14:10:55,843 WARN [org.jboss.as.server.deployment] (MSC service thread 1-4) JBAS015893: Encountered invalid class name 'com.sun.faces.vendor.Tomcat6InjectionProvider:org.apache.catalina.util.DefaultAnnotationProcessor' for service type 'com.sun.faces.spi.injectionprovider' 14:10:55,849 WARN [org.jboss.as.server.deployment] (MSC service thread 1-4) JBAS015893: Encountered invalid class name 'com.sun.faces.vendor.Jetty6InjectionProvider:org.mortbay.jetty.plus.annotation.InjectionCollection' for service type 'com.sun.faces.spi.injectionprovider' 14:10:56,010 ERROR [org.jboss.msc.service.fail] (MSC service thread 1-2) MSC00001: Failed to start service jboss.deployment.unit."com.misl.treasury.ui.war".POST_MODULE: org.jboss.msc.service.StartException in service jboss.deployment.unit."com.misl.treasury.ui.war".POST_MODULE: Failed to process phase POST_MODULE of deployment "com.misl.treasury.ui.war" at org.jboss.as.server.deployment.DeploymentUnitPhaseService.start(DeploymentUnitPhaseService.java:119) [jboss-as-server-7.1.1.Final.jar:7.1.1.Final] at org.jboss.msc.service.ServiceControllerImpl$StartTask.startService(ServiceControllerImpl.java:1811) [jboss-msc-1.0.2.GA.jar:1.0.2.GA] at org.jboss.msc.service.ServiceControllerImpl$StartTask.run(ServiceControllerImpl.java:1746) [jboss-msc-1.0.2.GA.jar:1.0.2.GA] at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886) [rt.jar:1.6.0_23] at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908) [rt.jar:1.6.0_23] at java.lang.Thread.run(Thread.java:662) [rt.jar:1.6.0_23] Caused by: java.lang.NoClassDefFoundError: javax/servlet/ServletOutputStream at java.lang.Class.getDeclaredConstructors0(Native Method) [rt.jar:1.6.0_23] at java.lang.Class.privateGetDeclaredConstructors(Class.java:2389) [rt.jar:1.6.0_23] at java.lang.Class.getConstructor0(Class.java:2699) [rt.jar:1.6.0_23] at java.lang.Class.getConstructor(Class.java:1657) [rt.jar:1.6.0_23] at org.jboss.as.web.deployment.jsf.JsfManagedBeanProcessor.deploy(JsfManagedBeanProcessor.java:108) at org.jboss.as.server.deployment.DeploymentUnitPhaseService.start(DeploymentUnitPhaseService.java:113) [jboss-as-server-7.1.1.Final.jar:7.1.1.Final] ... 5 more Caused by: java.lang.ClassNotFoundException: javax.servlet.ServletOutputStream from [Module "deployment.com.misl.treasury.ui.war:main" from Service Module Loader] at org.jboss.modules.ModuleClassLoader.findClass(ModuleClassLoader.java:190) at org.jboss.modules.ConcurrentClassLoader.performLoadClassUnchecked(ConcurrentClassLoader.java:468) at org.jboss.modules.ConcurrentClassLoader.performLoadClassChecked(ConcurrentClassLoader.java:456) at org.jboss.modules.ConcurrentClassLoader.performLoadClassChecked(ConcurrentClassLoader.java:423) at org.jboss.modules.ConcurrentClassLoader.performLoadClass(ConcurrentClassLoader.java:398) at org.jboss.modules.ConcurrentClassLoader.loadClass(ConcurrentClassLoader.java:120) ... 11 more 14:10:56,628 ERROR [org.jboss.msc.service.fail] (MSC service thread 1-4) MSC00001: Failed to start service jboss.deployment.unit."treasury.war".PARSE: org.jboss.msc.service.StartException in service jboss.deployment.unit."treasury.war".PARSE: Failed to process phase PARSE of deployment "treasury.war" at org.jboss.as.server.deployment.DeploymentUnitPhaseService.start(DeploymentUnitPhaseService.java:119) [jboss-as-server-7.1.1.Final.jar:7.1.1.Final] at org.jboss.msc.service.ServiceControllerImpl$StartTask.startService(ServiceControllerImpl.java:1811) [jboss-msc-1.0.2.GA.jar:1.0.2.GA] at org.jboss.msc.service.ServiceControllerImpl$StartTask.run(ServiceControllerImpl.java:1746) [jboss-msc-1.0.2.GA.jar:1.0.2.GA] at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886) [rt.jar:1.6.0_23] at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908) [rt.jar:1.6.0_23] at java.lang.Thread.run(Thread.java:662) [rt.jar:1.6.0_23] Caused by: org.jboss.as.server.deployment.DeploymentUnitProcessingException: SAXException parsing vfs:/F:/work/softwares/Application Servers/JBoss/jboss-as-7.1.1.Final/jboss-as-7.1.1.Final/bin/content/treasury.war/WEB-INF/beans.xml at org.jboss.as.weld.deployment.BeansXmlParser.parse(BeansXmlParser.java:100) at org.jboss.as.weld.deployment.processors.BeansXmlProcessor.parseBeansXml(BeansXmlProcessor.java:133) at org.jboss.as.weld.deployment.processors.BeansXmlProcessor.deploy(BeansXmlProcessor.java:97) at org.jboss.as.server.deployment.DeploymentUnitPhaseService.start(DeploymentUnitPhaseService.java:113) [jboss-as-server-7.1.1.Final.jar:7.1.1.Final] ... 5 more Caused by: org.xml.sax.SAXParseException: Premature end of file. at org.apache.xerces.util.ErrorHandlerWrapper.createSAXParseException(ErrorHandlerWrapper.java:196) at org.apache.xerces.util.ErrorHandlerWrapper.fatalError(ErrorHandlerWrapper.java:175) at org.apache.xerces.impl.XMLErrorReporter.reportError(XMLErrorReporter.java:394) at org.apache.xerces.impl.XMLErrorReporter.reportError(XMLErrorReporter.java:322) at org.apache.xerces.impl.XMLErrorReporter.reportError(XMLErrorReporter.java:281) at org.apache.xerces.impl.XMLScanner.reportFatalError(XMLScanner.java:1459) at org.apache.xerces.impl.XMLDocumentScannerImpl$PrologDispatcher.dispatch(XMLDocumentScannerImpl.java:903) at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(XMLDocumentFragmentScannerImpl.java:324) at org.apache.xerces.parsers.XML11Configuration.parse(XML11Configuration.java:845) at org.apache.xerces.parsers.XML11Configuration.parse(XML11Configuration.java:768) at org.apache.xerces.parsers.XMLParser.parse(XMLParser.java:108) at org.apache.xerces.parsers.AbstractSAXParser.parse(AbstractSAXParser.java:1196) at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(SAXParserImpl.java:555) at org.apache.xerces.jaxp.SAXParserImpl.parse(SAXParserImpl.java:289) at org.jboss.as.weld.deployment.BeansXmlParser.parse(BeansXmlParser.java:94) ... 8 more 14:10:56,670 INFO [org.jboss.as] (MSC service thread 1-1) JBAS015951: Admin console listening on http://127.0.0.1:9990 14:10:56,672 ERROR [org.jboss.as] (MSC service thread 1-1) JBAS015875: JBoss AS 7.1.1.Final "Brontes" started (with errors) in 25527ms - Started 143 of 222 services (2 services failed or missing dependencies, 76 services are passive or on-demand) 14:10:56,671 INFO [org.jboss.as.server] (DeploymentScanner-threads - 2) JBAS015871: Deploy of deployment "treasury.war" was rolled back with no failure message 14:10:56,679 INFO [org.jboss.as.server] (DeploymentScanner-threads - 2) JBAS015870: Deploy of deployment "com.misl.treasury.ui.war" was rolled back with failure message {"JBAS014671: Failed services" => {"jboss.deployment.unit.\"com.misl.treasury.ui.war\".POST_MODULE" => "org.jboss.msc.service.StartException in service jboss.deployment.unit.\"com.misl.treasury.ui.war\".POST_MODULE: Failed to process phase POST_MODULE of deployment \"com.misl.treasury.ui.war\""}} 14:10:56,851 INFO [org.jboss.as.server.deployment] (MSC service thread 1-8) JBAS015877: Stopped deployment com.misl.treasury.ui.war in 172ms 14:10:57,068 INFO [org.jboss.as.server.deployment] (MSC service thread 1-7) JBAS015877: Stopped deployment treasury.war in 395ms 14:10:57,070 INFO [org.jboss.as.controller] (DeploymentScanner-threads - 2) JBAS014774: Service status report JBAS014777: Services which failed to start: service jboss.deployment.unit."treasury.war".PARSE: org.jboss.msc.service.StartException in service jboss.deployment.unit."treasury.war".PARSE: Failed to process phase PARSE of deployment "treasury.war" service jboss.deployment.unit."com.misl.treasury.ui.war".POST_MODULE: org.jboss.msc.service.StartException in service jboss.deployment.unit."com.misl.treasury.ui.war".POST_MODULE: Failed to process phase POST_MODULE of deployment "com.misl.treasury.ui.war" 14:10:57,079 ERROR [org.jboss.as.server.deployment.scanner] (DeploymentScanner-threads - 1) {"JBAS014653: Composite operation failed and was rolled back. Steps that failed:" => {"Operation step-2" => {"JBAS014671: Failed services" => {"jboss.deployment.unit.\"com.misl.treasury.ui.war\".POST_MODULE" => "org.jboss.msc.service.StartException in service jboss.deployment.unit.\"com.misl.treasury.ui.war\".POST_MODULE: Failed to process phase POST_MODULE of deployment \"com.misl.treasury.ui.war\""}}}} 14:10:57,087 ERROR [org.jboss.as.server.deployment.scanner] (DeploymentScanner-threads - 1) JBAS014654: Composite operation was rolled back And by the way, JBOSS_HOME\modules\javax\api\main folder only contains a module.xml, no jars. Tried to add jboss-servlet-api_3.0_spec-1.0.0.Final.jar file in that directory and updated module.xml too. But, it shows a very long trail of stacktraces :) I have even removed beans.xml. No change. I have never tried JBoss before. Any help would be highly appreciated.

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  • Form, function and complexity in rule processing

    - by Charles Young
    Tim Bass posted on ‘Orwellian Event Processing’. I was involved in a heated exchange in the comments, and he has more recently published a post entitled ‘Disadvantages of Rule-Based Systems (Part 1)’. Whatever the rights and wrongs of our exchange, it clearly failed to generate any agreement or understanding of our different positions. I don't particularly want to promote further argument of that kind, but I do want to take the opportunity of offering a different perspective on rule-processing and an explanation of my comments. For me, the ‘red rag’ lay in Tim’s claim that “...rules alone are highly inefficient for most classes of (not simple) problems” and a later paragraph that appears to equate the simplicity of form (‘IF-THEN-ELSE’) with simplicity of function.   It is not the first time Tim has expressed these views and not the first time I have responded to his assertions.   Indeed, Tim has a long history of commenting on the subject of complex event processing (CEP) and, less often, rule processing in ‘robust’ terms, often asserting that very many other people’s opinions on this subject are mistaken.   In turn, I am of the opinion that, certainly in terms of rule processing, which is an area in which I have a specific interest and knowledge, he is often mistaken. There is no simple answer to the fundamental question ‘what is a rule?’ We use the word in a very fluid fashion in English. Likewise, the term ‘rule processing’, as used widely in IT, is equally difficult to define simplistically. The best way to envisage the term is as a ‘centre of gravity’ within a wider domain. That domain contains many other ‘centres of gravity’, including CEP, statistical analytics, neural networks, natural language processing and so much more. Whole communities tend to gravitate towards and build themselves around some of these centres. The term 'rule processing' is associated with many different technology types, various software products, different architectural patterns, the functional capability of many applications and services, etc. There is considerable variation amongst these different technologies, techniques and products. Very broadly, a common theme is their ability to manage certain types of processing and problem solving through declarative, or semi-declarative, statements of propositional logic bound to action-based consequences. It is generally important to be able to decouple these statements from other parts of an overall system or architecture so that they can be managed and deployed independently.  As a centre of gravity, ‘rule processing’ is no island. It exists in the context of a domain of discourse that is, itself, highly interconnected and continuous.   Rule processing does not, for example, exist in splendid isolation to natural language processing.   On the contrary, an on-going theme of rule processing is to find better ways to express rules in natural language and map these to executable forms.   Rule processing does not exist in splendid isolation to CEP.   On the contrary, an event processing agent can reasonably be considered as a rule engine (a theme in ‘Power of Events’ by David Luckham).   Rule processing does not live in splendid isolation to statistical approaches such as Bayesian analytics. On the contrary, rule processing and statistical analytics are highly synergistic.   Rule processing does not even live in splendid isolation to neural networks. For example, significant research has centred on finding ways to translate trained nets into explicit rule sets in order to support forms of validation and facilitate insight into the knowledge stored in those nets. What about simplicity of form?   Many rule processing technologies do indeed use a very simple form (‘If...Then’, ‘When...Do’, etc.)   However, it is a fundamental mistake to equate simplicity of form with simplicity of function.   It is absolutely mistaken to suggest that simplicity of form is a barrier to the efficient handling of complexity.   There are countless real-world examples which serve to disprove that notion.   Indeed, simplicity of form is often the key to handling complexity. Does rule processing offer a ‘one size fits all’. No, of course not.   No serious commentator suggests it does.   Does the design and management of large knowledge bases, expressed as rules, become difficult?   Yes, it can do, but that is true of any large knowledge base, regardless of the form in which knowledge is expressed.   The measure of complexity is not a function of rule set size or rule form.  It tends to be correlated more strongly with the size of the ‘problem space’ (‘search space’) which is something quite different.   Analysis of the problem space and the algorithms we use to search through that space are, of course, the very things we use to derive objective measures of the complexity of a given problem. This is basic computer science and common practice. Sailing a Dreadnaught through the sea of information technology and lobbing shells at some of the islands we encounter along the way does no one any good.   Building bridges and causeways between islands so that the inhabitants can collaborate in open discourse offers hope of real progress.

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  • ODI 12c's Mapping Designer - Combining Flow Based and Expression Based Mapping

    - by Madhu Nair
    post by David Allan ODI is renowned for its declarative designer and minimal expression based paradigm. The new ODI 12c release has extended this even further to provide an extended declarative mapping designer. The ODI 12c mapper is a fusion of ODI's new declarative designer with the familiar flow based designer while retaining ODI’s key differentiators of: Minimal expression based definition, The ability to incrementally design an interface and to extract/load data from any combination of sources, and most importantly Backed by ODI’s extensible knowledge module framework. The declarative nature of the product has been extended to include an extensible library of common components that can be used to easily build simple to complex data integration solutions. Big usability improvements through consistent interactions of components and concepts all constructed around the familiar knowledge module framework provide the utmost flexibility. Here is a little taster: So what is a mapping? A mapping comprises of a logical design and at least one physical design, it may have many. A mapping can have many targets, of any technology and can be arbitrarily complex. You can build reusable mappings and use them in other mappings or other reusable mappings. In the example below all of the information from an Oracle bonus table and a bonus file are joined with an Oracle employees table before being written to a target. Some things that are cool include the one-click expression cross referencing so you can easily see what's used where within the design. The logical design in a mapping describes what you want to accomplish  (see the animated GIF here illustrating how the above mapping was designed) . The physical design lets you configure how it is to be accomplished. So you could have one logical design that is realized as an initial load in one physical design and as an incremental load in another. In the physical design below we can customize how the mapping is accomplished by picking Knowledge Modules, in ODI 12c you can pick multiple nodes (on logical or physical) and see common properties. This is useful as we can quickly compare property values across objects - below we can see knowledge modules settings on the access points between execution units side by side, in the example one table is retrieved via database links and the other is an external table. In the logical design I had selected an append mode for the integration type, so by default the IKM on the target will choose the most suitable/default IKM - which in this case is an in-built Oracle Insert IKM (see image below). This supports insert and select hints for the Oracle database (the ANSI SQL Insert IKM does not support these), so by default you will get direct path inserts with Oracle on this statement. In ODI 12c, the mapper is just that, a mapper. Design your mapping, write to multiple targets, the targets can be in the same data server, in different data servers or in totally different technologies - it does not matter. ODI 12c will derive and generate a plan that you can use or customize with knowledge modules. Some of the use cases which are greatly simplified include multiple heterogeneous targets, multi target inserts for Oracle and writing of XML. Let's switch it up now and look at a slightly different example to illustrate expression reuse. In ODI you can define reusable expressions using user functions. These can be reused across mappings and the implementations specialized per technology. So you can have common expressions across Oracle, SQL Server, Hive etc. shielding the design from the physical aspects of the generated language. Another way to reuse is within a mapping itself. In ODI 12c expressions can be defined and reused within a mapping. Rather than replicating the expression text in larger expressions you can decompose into smaller snippets, below you can see UNIT_TAX AMOUNT has been defined and is used in two downstream target columns - its used in the TOTAL_TAX_AMOUNT plus its used in the UNIT_TAX_AMOUNT (a recording of the calculation).  You can see the columns that the expressions depend on (upstream) and the columns the expression is used in (downstream) highlighted within the mapper. Also multi selecting attributes is a convenient way to see what's being used where, below I have selected the TOTAL_TAX_AMOUNT in the target datastore and the UNIT_TAX_AMOUNT in UNIT_CALC. You can now see many expressions at once now and understand much more at the once time without needlessly clicking around and memorizing information. Our mantra during development was to keep it simple and make the tool more powerful and do even more for the user. The development team was a fusion of many teams from Oracle Warehouse Builder, Sunopsis and BEA Aqualogic, debating and perfecting the mapper in ODI 12c. This was quite a project from supporting the capabilities of ODI in 11g to building the flow based mapping tool to support the future. I hope this was a useful insight, there is so much more to come on this topic, this is just a preview of much more that you will see of the mapper in ODI 12c.

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  • 7 Reasons for Abandonment in eCommerce and the need for Contextual Support by JP Saunders

    - by Tuula Fai
    Shopper confidence, or more accurately the lack thereof, is the bane of the online retailer. There are a number of questions that influence whether a shopper completes a transaction, and all of those attributes revolve around knowledge. What products are available? What products are on offer? What would be the cost of the transaction? What are my options for delivery? In general, most online businesses do a good job of answering basic questions around the products as the shopper engages in the online journey, navigating the product catalog and working through the checkout process. The needs that are harder to address for the shopper are those that are less concerned with product specifics and more concerned with deciding whether the transaction met their needs and delivered value. A recent study by the Baymard Institute [1] finds that more than 60% of ecommerce site visitors will abandon their shopping cart. The study also identifies seven reasons for abandonment out of the commerce process [2]. Most of those reasons come down to poor usability within the commerce experience. Distractions. External distractions within the shopper’s external environment (TV, Children, Pets, etc.) or distractions on the eCommerce page can drive shopper abandonment. Ideally, the selection and check-out process should be straightforward. One common distraction is to drive the shopper away from the task at hand through pop-ups or re-directs. The shopper engaging with support information in the checkout process should not be directed away from the page to consume support. Though confidence may improve, the distraction also means abandonment may increase. Poor Usability. When the experience gets more complicated, buyer’s remorse can set in. While knowledge drives confidence, a lack of understanding erodes it. Therefore it is important that the commerce process is streamlined. In some cases, the number of clicks to complete a purchase is lengthy and unavoidable. In these situations, it is vital to ensure that the complexity of your experience can be explained with contextual support to avoid abandonment. If you can illustrate the solution to a complex action while the user is engaged in that action and address customer frustrations with your checkout process before they arise, you can decrease abandonment. Fraud. The perception of potential fraud can be enough to deter a buyer. Does your site look credible? Can shoppers trust your brand? Providing answers on the security of your experience and the levels of protection applied to profile information may play as big a role in ensuring the sale, as does the support you provide on the product offerings and purchasing process. Does it fit? If it is a clothing item or oversized furniture item, another common form of abandonment is for the shopper to question whether the item can be worn by the intended user. Providing information on the sizing applied to clothing, physical dimensions, and limitations on delivery/returns of oversized items will also assist the sale. A photo alone of the item will help, as it answers some of those questions, but won’t assuage all customer concerns about sizing and fit. Sometimes the customer doesn’t want to buy. Prospective buyers might be browsing through your catalog to kill time, or just might not have the money to purchase the item! You are unlikely to provide any information in contextual support to increase the likelihood to buy if the shopper already has no intentions of doing so. The customer will still likely abandon. Ensuring that any questions are proactively answered as they browse through your site can only increase their likelihood to return and buy at a future date. Can’t Buy. Errors or complexity at checkout can be another major cause of abandonment. Good contextual support is unlikely to help with severe errors caused by technical issues on your site, but it will have a big impact on customers struggling with complexity in the checkout process and needing a question answered prior to completing the sale. Embedded support within the checkout process to patiently explain how to complete a task will help increase conversion rates. Additional Costs. Tax, shipping and other costs or duties can dramatically increase the cost of the purchase and when unexpected, can increase abandonment, particularly if they can’t be adequately explained. Again, a lack of knowledge erodes confidence in the purchase, and cost concerns in particular, erode the perception of your brand’s trustworthiness. Again, providing information on what costs are additive and why they are being levied can decrease the likelihood that the customer will abandon out of the experience. Knowledge drives confidence and confidence drives conversion. If you’d like to understand best practices in providing contextual customer support in eCommerce to provide your shoppers with confidence, download the Oracle Cloud Service and Oracle Commerce - Contextual Support in Commerce White Paper. This white paper discusses the process of adding customer support, including a suggested process for finding where knowledge has the most influence on your shoppers and practical step-by-step illustrations on how contextual self-service can be added to your online commerce experience. Resources: [1] http://baymard.com/checkout-usability [2] http://baymard.com/blog/cart-abandonment

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • Multiple Audio Issues

    - by Lerp
    I am having issues with my audio on Ubuntu 12.04, I will try and give as much detail as possible so sorry if there's too much detail. The Problem Audio plays from both speakers and headphone regardless of what connector I choose and regardless of the profile I use. The microphone is constantly being played through headphones & speakers. The headphone audio is extremely quiet but plays from both ears when I select "Headphones" for the connector in Sound Settings. The headphone audio only plays from one ear and is quiet (but not as quiet as above) when I select "Analogue Output" for the connector in Sound Settings. I can only select "Headphones" as the connector in Sound Settings if I set the profile to either "Analogue Stereo Output/Duplex", all others only allow me to choose "Analogue Output" for the connector. Despite the headphone sound issues, the speaker sound is fine apart from the fact that I am not able to select which output is used, they just both play. My headphone and microphone are plugged into the front and my speakers are plugged into the back. What I have tried I have put everything in alsamixer to 100 apart from "Front Mic Boost" which I have set to 0. Command Output aplay -l **** List of PLAYBACK Hardware Devices **** card 0: Intel [HDA Intel], device 0: AD198x Analog [AD198x Analog] Subdevices: 0/1 Subdevice #0: subdevice #0 card 0: Intel [HDA Intel], device 1: AD198x Digital [AD198x Digital] Subdevices: 1/1 Subdevice #0: subdevice #0 card 0: Intel [HDA Intel], device 2: AD198x Headphone [AD198x Headphone] Subdevices: 1/1 Subdevice #0: subdevice #0 arecord -l **** List of CAPTURE Hardware Devices **** card 0: Intel [HDA Intel], device 0: AD198x Analog [AD198x Analog] Subdevices: 2/3 Subdevice #0: subdevice #0 Subdevice #1: subdevice #1 Subdevice #2: subdevice #2 cat /proc/asound/cards 0 [Intel ]: HDA-Intel - HDA Intel HDA Intel at 0xf7ff8000 irq 70 cat /proc/asound/modules 0 snd_hda_intel cat /proc/asound/card*/codec* | grep "Codec" Codec: Analog Devices AD1989B cat /etc/modprobe.d/alsa-base.conf # autoloader aliases install sound-slot-0 /sbin/modprobe snd-card-0 install sound-slot-1 /sbin/modprobe snd-card-1 install sound-slot-2 /sbin/modprobe snd-card-2 install sound-slot-3 /sbin/modprobe snd-card-3 install sound-slot-4 /sbin/modprobe snd-card-4 install sound-slot-5 /sbin/modprobe snd-card-5 install sound-slot-6 /sbin/modprobe snd-card-6 install sound-slot-7 /sbin/modprobe snd-card-7 # Cause optional modules to be loaded above generic modules install snd /sbin/modprobe --ignore-install snd $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-ioctl32 ; /sbin/modprobe --quiet --use-blacklist snd-seq ; } # # Workaround at bug #499695 (reverted in Ubuntu see LP #319505) install snd-pcm /sbin/modprobe --ignore-install snd-pcm $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-pcm-oss ; : ; } install snd-mixer /sbin/modprobe --ignore-install snd-mixer $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-mixer-oss ; : ; } install snd-seq /sbin/modprobe --ignore-install snd-seq $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-seq-midi ; /sbin/modprobe --quiet --use-blacklist snd-seq-oss ; : ; } # install snd-rawmidi /sbin/modprobe --ignore-install snd-rawmidi $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-seq-midi ; : ; } # Cause optional modules to be loaded above sound card driver modules install snd-emu10k1 /sbin/modprobe --ignore-install snd-emu10k1 $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-emu10k1-synth ; } install snd-via82xx /sbin/modprobe --ignore-install snd-via82xx $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-seq ; } # Load saa7134-alsa instead of saa7134 (which gets dragged in by it anyway) install saa7134 /sbin/modprobe --ignore-install saa7134 $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist saa7134-alsa ; : ; } # Prevent abnormal drivers from grabbing index 0 options bt87x index=-2 options cx88_alsa index=-2 options saa7134-alsa index=-2 options snd-atiixp-modem index=-2 options snd-intel8x0m index=-2 options snd-via82xx-modem index=-2 options snd-usb-audio index=-2 options snd-usb-caiaq index=-2 options snd-usb-ua101 index=-2 options snd-usb-us122l index=-2 options snd-usb-usx2y index=-2 # Ubuntu #62691, enable MPU for snd-cmipci options snd-cmipci mpu_port=0x330 fm_port=0x388 # Keep snd-pcsp from being loaded as first soundcard options snd-pcsp index=-2 # Keep snd-usb-audio from beeing loaded as first soundcard options snd-usb-audio index=-2 Hopefully I have provided enough information, I will happily provide anymore information needed. Thank you. Update Reinstalling alsa-base and pulseaudio fixed the headphone issues I was having.

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