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• Why does my Windows 8 Pro Hyper-V guest have no internet?

  - by Perplexed

  Trying to get this working on my Windows 8 Pro machine. I created an External Switch Assigned the newly available adapter to a Guest machine with Win 2008 os. My host has internet connection. Host can ping Guest, Guest cannot ping Host. Guest has no internet connection. Pasting the IP of both host and guest. HOST ========================== Ethernet adapter vEthernet (EXTSW01): Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Hyper-V Virtual Ethernet Adapter #2 Physical Address. . . . . . . . . : 9C-B7-0F-0F-D7-D0 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::5434:a9fd:8611:d207%54(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.0.15(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Saturday, September 8, 2012 12:34:44 PM Lease Expires . . . . . . . . . . : Saturday, September 15, 2012 12:34:44 PM Default Gateway . . . . . . . . . : 192.168.0.1 DHCP Server . . . . . . . . . . . : 192.168.0.1 DHCPv6 IAID . . . . . . . . . . . : 916240141 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-DC-C9-2C-9C-B7-0D-0D-D7-D0 DNS Servers . . . . . . . . . . . : 64.71.255.999 NetBIOS over Tcpip. . . . . . . . : Enabled GUEST ========================== Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Virtual Machine Bus Network Adapter Physical Address. . . . . . . . . : 00-15-5D-3F-0F-00 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::953f:ec5c:5d84:1b50%11(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.0.20(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 0.0.0.0 DHCPv6 IAID . . . . . . . . . . . : 234886493 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-DD-2F-29-0F-15-5E-00-0F-00 DNS Servers . . . . . . . . . . . : ::1 127.0.0.1 NetBIOS over Tcpip. . . . . . . . : Enabled

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• Customizing The Fusion Applications Simplified UI (aka FUSE)

  - by Richard Bingham

  Everyone who has seen it is impressed by the new Simplified UI, providing self-service workers the ease-of-use that they expect from a modern web application. As always, people want and need to make small adjustments, especially in the Cloud, and thankfully even in its first release there is good support for this. The main features are: Configuring the branding and look-and-feel (known as a theme) of the Simplified UI. Adding you own custom announcements to the Simplified UI homepage. Using Page Composer to edit component properties, such as re-label text or hiding unwanted fields. Using MDS Sandboxes to manage groups of related customizations. Using Application Composer to adjust the fields available in certain Simplified UI pages. These are demonstrated in the video embedded below, available as part of our YouTube channel, as well as being documented in the extensibility guide. &amp;amp;amp;amp;lt;span id=&amp;amp;amp;amp;quot;XinhaEditingPostion&amp;amp;amp;amp;quot;&amp;amp;amp;amp;gt;&amp;amp;amp;amp;lt;/span&amp;amp;amp;amp;gt; As mentioned, this is the first release of this capability so if there is something you're stuck on please use our forum and we'll try to help, or if you have a requirement for a new Simplified UI customization, please add a comment below.

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• KVM with one host IP and a different subnet for machines

  - by Jguy

  I've already setup a KVM host with proper IP configurations, but my host had me create DHCP and use that to assign the IP's to the machines. I want to see if there's an easier way to do it (or better). Upon my first setting out on this, I didn't find anything that pointed me in the right direction. I'm coming off a fresh install of Debian 6.0 x64, so I have nothing installed. I've logged in, queried for the below information and changed the password from my host set one. I have a Debian 6.0 x64 system with the following initial network configuration (substituted 255 in place of my real first octave): # tail /etc/network/interfaces auto eth0 iface eth0 inet static address 255.9.24.80 broadcast 255.9.24.95 netmask 255.255.255.224 gateway 255.9.24.65 # default route to access subnet up route add -net 255.9.24.64 netmask 255.255.255.224 gw 255.9.24.65 eth0 I have a /29 subnet that I want the virtual machines to use from my host: IP: 255.46.187.152 /29 Mask: 255.255.255.248 Broadcast: 255.46.187.159 Usable IP addresses: 255.46.187.153 to 255.46.187.158 I like the interface of Cloudmin, so I want to try and use that if I can to administrate my guests. So, my questions: How do I set this up on the host system the best so that I can use the additional Subnet IP's on the guests and have them accessible from the internet? I also need to host a DNS server, which means one of these VM's has to have two IP's assigned to it and accessable from the outside world. How can I do that using Cloudmin? I had a question about this here: Multiple IP addresses assigned to one KVM VM But I just reformatted the entire server and am trying to figure out a better way of doing this. Machine information: # ip route show 255.9.24.64/27 via 255.9.24.65 dev eth0 255.9.24.64/27 dev eth0 proto kernel scope link src 255.9.24.80 default via 255.9.24.65 dev eth0 brctl is empty # ip addr list 1: lo: <LOOPBACK,UP,LOWER_UP> mtu 16436 qdisc noqueue state UNKNOWN link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00 inet 127.0.0.1/8 scope host lo inet6 ::1/128 scope host valid_lft forever preferred_lft forever 2: eth0: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc pfifo_fast state UP qlen 1000 link/ether c8:60:00:54:b5:d8 brd ff:ff:ff:ff:ff:ff inet 255.9.24.80/27 brd 255.9.24.95 scope global eth0 inet6 fe80::ca60:ff:fe54:b5d8/64 scope link valid_lft forever preferred_lft forever Thank you for any help you can provide me. EDIT: I've installed kvm and cloudmin: aptitude install qemu-kvm libvirt-bin wget http://cloudmin.virtualmin.com/gpl/scripts/cloudmin-kvm-debian-install.sh ./cloudmin-kvm-debian-install.sh Rebooted and now my network configuration looks like this: # device: eth0 iface eth0 inet manual # default route to access subnet iface br0 inet static address 255.9.24.80 netmask 255.255.255.224 broadcast 255.9.24.95 network 255.9.24.64 bridge_ports eth0 gateway 255.9.24.65 I setup in Cloudmin the Start IP as 255.46.187.153 and End IP as 255.46.187.158. The CIDR is 29 and the gateway is 255.46.187.152. I've installed a guest with ubuntuserver 12.04 x64, which was able to get and retrieve internet resources during installation, but now cannot reach anything nor can it be reached from anything. Its network configuration is: iface eth0 inet static address 255.46.187.153 netmask 255.255.255.224 broadcast 255.46.187.159 gateway 255.46.187.152 dns-nameservers <host provided nameservers> And is not able to ping google.com through DNS or direct IP, I can't ping the VM from the outside or the host. any ideas now?

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• POC of take screenshot from XP virtual machine of windows 7 main machine.

  - by Svisstack

  Hello, I searching any ideas of take screenshot of main machine on windows 7 from virtual machine on windows XP, have any ideas or proof on concept to can do this? Maybe from integration drivers or something? I don't require any code snipets, must have only POC of can't do this. EDIT: Can be process integration idea? (dump any process memory on main machine from virtualized)

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• Temporary user-profiles on Windows Server 2008 TS

  - by sinni800

  Hello, for a publicly accessible terminal server I have created a user profile which only allows running of a few programs (demonstration of applications). This results in many people connecting to the same user name on the server, essentially sharing the same profile. How can I copy the original, empty profile on every logon to a seperate directory and delete it afterwards, so everybody starts with a clean copy of the "Guest"-Account?

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• What are the different ways of remotely connecting to your computer?

  - by Rogue

  I'll be leaving for uni soon and would like to know the different methods of connecting remotely to my home pc. I know about VPN but are there any other ways? Also how secure is each of this method as I wouldn't want snoopers on my home-pc especially when I'm away. Also can i set up a remote connection to start and shut down my computer My operating system is windows, but if linux is more secure i would be willing to switch.

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• On a BPM Mission with Process Accelerators. Part 1: BPM as an ATV

  - by Cesare Rotundo

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Part 1: BPM as an ATV It’s always exciting to talk to customers that are in the middle of a BPM transformational journey. Their thirst for new processes to improve with BPM makes them explorers in a landscape of opportunities. They have discovered that with BPM the can “go places” they couldn’t reach before. In a way, learning how to generate value with BPM is like adopting a new mean of transportation. Apps are like regular cars: very efficient, but to be used on paved roads: the road/process has been traced, and there are fixed paths to follow to get from “opportunity to quote” or from “quote to cash”. Getting off the road is risky, and laying down new asphalt is slow and expensive. Custom development is like running: you can go virtually anywhere, following any path you like, yet it’s slow, and a lot of sweat. BPM allows you to go “off the beaten path” laid out by packaged apps, yet make fast progress compared to custom development. BPM is therefore more like an All-Terrain Vehicle (ATV): less efficient than a car, but much faster than running, with a powerful enough engine that can get you places. The similarities between BPM and ATVs don’t stop here: you must learn to ride it even if you already know how to drive a car; you can reach places but figuring out the path to your destination is harder. Ultimately, with BPM as with an ATV, you reach places that you thought you could never reach, and you discover new destinations that provide great benefit to you … and that you didn’t even know existed! That’s where the sense of accomplishment that we heard from our BPM customers comes from, as well as the desire to share their experience, or even, as in the case of a County, the willingness to contribute their BPM solutions to help other agencies that face the same challenges. The question we wanted to answer is how can we teach organizations to drive ATV/BPM, thus leading them to deeper success with BPM, while increasing their awareness of the potential for reaching new targets, and finally equip them with the right tools. Like with ATVs, getting from point A to point B is more of a work of art than cruising on the highway by car. There is a lot we can do: after all many sought after destinations are common: someone else has been on the same path before. If only you could learn from their experience …

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• FRM-40654 Error on Purchase Order Lines?? Stop 'em Now by Applying Patch 14204845

  - by user793553

  Procurement Development has just released a new patch for Release 12 that will stop those annoying FRM-40654 errors on Purchase Order lines, before they occur. When a Purchase Order (PO) is created through autocreate from a requisition line that accidently has blank spaces, this triggers a row lock and when the user tries to update the created PO the FRM-40654 error message ‘Record has been updated. Requery block to see the change’ occurs. Development has added code to remove these leading or trailing spaces, thus avoiding the issue in the first place.  This patch has been added to the recommend patch list in Doc ID 1358356.1 'Recommended Patches for Purchase Order and Requisition Processing'.  Be proactive and apply Patch 14204845:R12.PO.B now!

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• Three new ADF Insider Essentials on YouTube Channel

  - by Grant Ronald

  I've uploaded three ADF Insider Essentials onto our YouTube channel. How to delete a node in a hierarchical tree component. Handing the OK and Cancel buttons in an af:dialog popup Strategy for implementing global buttons These are ADF Insider Essentials that we originally loaded on OTN but we can now upload larger files (each of these is about 20 minutes long).  More ADF Insider Essentials in the pipeline so watch this space!    

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• Host CPID, Geast CPUID and UserCPUID / what are they?

  - by amir.csco

  i found out that there are some IDs associated to the CPUIDs in vmx file of each virtual machine, these IDs are; hostCPUID.{Num} hostCPUID.80000001 guestCPUID.{Num} guestCPUID.80000001 userCPUID.{Num} userCPUID.80000001 i had some examination and search and i found out that guestCPUID and userCPUID are the same but hostCPUID always is different, Also i realized that these IDs are 32 hexadecimal characters that contains EDX, EAX, ECX and EDX i just want to know why hostCPUID is different from two other IDs?? and what is the different between these format of IDs and another format that explain in VMware documents ( cpuid.{Num}.edx or cpuid.{Num}.eax ) that written in binary codes not hexadecimal?? also i need to know why there are no CPUIDs in vmx file of some virtual appliance that often are available in OVF/OVA format and we can just deploy it?? Best Regards,

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• Why is connecting to external FTP sites slow on virtual 2008 R2 and not on host?

  - by subkamran

  I have Windows Server 2008 R2 installed as a virtual guest in my Windows 7 host via VirtualBox 4.0. I did this to move my development activity to a controlled environment that doesn't affect my host OS when I don't want to develop. The problem I have is that when I try to connect to my shared hosting FTP, it's slow as hell on the virtual OS but perfectly fast on the host. I tried: Disabling Windows Firewall Trying several different FTP clients Anyone else have this issue?

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• How can I make VNC faster?

  - by NickAldwin

  I need to remotely access and use my work computer a few times a week. I want to use VNC because of the price. I've used VNC before, mostly on my own network, where it's fast. However, VNC over the internet is incredibly slow. Even at 256 colors and lower, with Aero turned off, it is unbearably slow. I recently used Ammyy Admin to connect to do something requiring a quick reaction time. Ammyy was really fast, with almost no lag, and it was running in full color with Aero on! How can I make VNC faster, like Ammyy is? I'd use Ammyy, but I would probably run into the 15hr/month limit pretty quickly. Any suggestions? [EDIT] I'm currently using UltraVNC.

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• how to acces host services in virtual box with out additional networking

  - by jspeshu

  i have ubuntu 10.04 and virtual box running win xp now i want to test my page layout in ie so i want to access apache from with in my virtual box how can i set up this with out additional networking on the host (i.e. i want to have some kind'a peer to peer connection between the host and the guest) EDIT: auto eth0 iface eth0 inet static address 192.168.0.100 netmask 255.255.255.0 network 192.168.0.0 broadcast 192.168.0.255 gateway 192.168.0.1 and for the win xp i gave a static ip address 192.168.0.200 netmask 255.255.255.0 gateway 192.168.0.1

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• Payables Master Generic Datafix (MGD) Now Checks For Even More EBTax Corruption!!

  - by MargaretW

  The Payables MGD is a vital diagnostic that all R12/12.1 customers need to run regularly to check the data integrity of their Payables system. This script does not make any changes to your system, so it’s risk free and it produces a HTML formatted output showing which data corruption issues have been detected and provides the Doc ID’s that will be needed to fix them. This MGD diagnostic (version 120.92 and above) is even better than it used to be as it now checks for 11 new EBTax corruption signatures that Support was seeing on a consistent basis. These lengthy Service Requests could have been avoided with one run of the MGD which tells you right away if you have data corruption. It’s the first thing our Payables support engineers will have you run when you log an SR so why not be one step ahead? The new EBTax signatures that were included in this latest update to the MGD are pulled from the following common solutions documents: R12 E-Business Tax/Payables Data-Fixes: Cause and action to handle ZX_LINES_SUMMARY_U1 issue Doc ID 1152123.1 EB-Tax Data Corruption Issues & Recommended Solutions Doc ID 1316316.1 The specific issues that are now screened are detailed below: 1. TAXABLE_BASIS_FORMULA and MANUALLY_ENTERED_FLAG mismatch 2. ESTABLISHMENT_ID mismatch 3. TRX_NUMBER mismatch 4. TAX_RATE mismatch 5. Currency Conversion related columns mismatch in Migrated Invoices 6. HISTORICAL_FLAG and RECORD_TYPE_CODE mismatch 7. ADJUSTED_DOC_TRX_LEVEL_TYPE is NULL or APPLIED_FROM_TRX_LEVEL_TYPE is NULL 8. Missing Reversal Tax Distributions For Tax Distributions 9. Tax Lines for discarded or cancelled Transaction Lines are not marked as cancelled 10. Error AP_ERR_TAX_DIST_SYNC 11. AP_UNFROZEN_DIST_EXIST/Unfrozen Tax Distributions exist for this invoice Get Proactive – Check your system for these common EBTax issues and fix the data before it causes a problem. Access the MGD note and watch the video that explains how it works here - R12: Master GDF Diagnostic to Validate Data Related to Invoices, Payments, Accounting, Suppliers and EBTax [VIDEO] Doc ID 1360390.1

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• Sending notification after an event has remained open for a specified period

  - by Loc Nhan

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Enterprise Manager (EM) 12c allows you to create an incident rule to send a notification and/or create an incident after an event has been open for a specified period. Such an incident rule will help prevent premature alerts on issues that may correct themselves within a certain amount of time. For example, there are some agents in an unstable network area, and often there are communication failures between the agents and the OMS lasting three, four minutes at a time. In this scenario, you may only want to receive alerts after an agent in that area has been in the Agent Unreachable status for at least five minutes. Note: Many non-target availability metrics allow users to specify the “number of occurrences” or the number of consecutive times metric values reach thresholds before a notification is sent. It is best to use the feature for such metrics. This article provides a step-by-step guide for creating an incident rule set to cater for the above scenario, that is, to create an incident and send a notification after the Agent Unreachable event has remained open for a five-minute duration. Steps to create the incident rule 1.     Log on to the console and navigate to Setup -> Incidents -> Incident Rules. Note: A non-super user requires the Create Enterprise Rule Set privilege, which is a resource privilege, to create an incident rule. The Incident Rules - All Enterprise Rules page displays. 2.     Click Create Rule Set … The Create Rule Set page displays. 3.     Enter a name for the rule set (e.g. Rule set for agents in flaky network areas), optionally enter a description, and leave everything else at default values, and click + Add. The Search and Select: Targets page pops up. Note:  While you can create a rule set for individual targets, it is a best practice to use a group for this purpose. 4.     Select an appropriate group, e.g. the AgentsInFlakyNework group. The Select button becomes enabled, click the button. The Create Rule Set page displays. 5.     Leave everything at default values, and click the Rules tab. The Create Rule Set page displays. 6.     Click Create… The Select Type of Rule to Create page pops up. 7.     Leave the Incoming events and updates to events option selected, and click Continue. The Create New Rule : Select Events page displays. 8.     Select Target Availability from the Type drop-down list. The page shows more options for Target Availability. 9.     Select the Specific events of type Target Availability option, and click + Add. The Select Target Availability events page pops up. 10.   Select Agent from the Target Type dropdown list. The page expands. 11.   Click the Agent unreachable checkbox, and click OK. Note: If you want to also receive a notification when the event is cleared, click the Agent unreachable end checkbox as well before clicking OK. The Create New Rule : Select Events page displays. 12.   Click Next. The Create New Rule : Add Actions page displays. 13.   Click + Add. The Add Actions page displays. 14.   Do the following: a.     Select the Only execute the actions if specified conditions match option (You don’t want the action to trigger always). The following options appear in the Conditions for Actions section. b.     Select the Event has been open for specified duration option. The Conditions for actions section expands. c.     Change the values of Event has been open for to 5 Minutes as shown below. d.     In the Create Incident or Update Incident section, click the Create Incident checkbox as following: e.     In the Notifications section, enter an appropriate EM user or email address in the E-mail To field. f.     Click Continue (in the top right hand corner). The Create New Rule : Add Actions page displays. 15.   Click Next. The Create New Rule : Specify name and Description page displays. 16.   Enter a rule name, and click Next. The Create New Rule : Review page appears. 17.   Click Continue, and proceed to save the rule set. The incident rule set creation completes. After one of the agents in the group specified in the rule set is stopped for over 5 minutes, EM will send a mail notification and create an incident as shown in the following screenshot. In conclusion, you have seen the steps to create an example incident rule set that only creates an incident and triggers a notification after an event has been open for a specified period. Such an incident rule can help prevent unnecessary incidents and alert notifications leaving EM administrators time to more important tasks. - Loc Nhan

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• Windows 7 Virtual PC + Linux Ubuntu

  - by Daniel Henry

  I've installed Ubuntu inside a virtual machine running on Windows 7's Virtual PC. One thing I've noticed right away is that it has to capture the mouse and not all the hardware works as expected. I didn't have such problems in my virtual Windows XP. Is there anything I need to do to either Virtual PC or within Ubuntu that will get them to cooperate as well as Windows XP seems to?

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• Benefits to private networks between virtual machines on an ESXi host?

  - by arex1337

  I'm planning this development environment with a few database servers, and originally thought I would have a few private networks. I then thought it might be unnecessary as the ESXi cluster already provides redundancy with 4 NICs (in my case) and should manage the network traffic pretty intelligently, right? Two private networks Zero private networks What are the advantages/disadvantages between the two shown configurations - on an ESXi 4.1 host?

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• HDD not detected whenever first power on (detected at BIOS level)

  - by Alvin Lim

  I am using Asus P8H61-M LX Motherboard with latest version of BIOS: 4401 One SATA-3 Western Digital Black Series 1.5TB is attached to SATA port 0 A Samsung 22x DVDRW SATA drive attached to SATA Port 1. ps/2 Logitech mouse and keyboard. CPU is i3 with DDR3 8Gb RAM. no other devices are installed. My problem is that when I turn on the computer, the WD HDD is not detected. ie cannot be booted. I have to press ctrl+alt+del in order to get it detected. I'd used the WD data lifeguard software to scan the HDD, the smart status is OK, the surface scan does not show any error at all. Where did I do wrong? Any advice is greatly appreciated.

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• In-Store Tracking Gets a Little Harder

  - by David Dorf

  Remember how Nordstrom was tracking shopper movements within their stores using the unique number, called a MAC, emitted by the WiFi radio in smartphones?  The phones didn't need to connect to the network, only have their WiFi enabled, as most people do by default.  They did this, presumably, to track shoppers' path to purchase and better understand traffic patterns.  Although there were signs explaining this at the entrances, people didn't like the notion of being tracked.  (Nevermind that there are cameras in the ceiling watching them.)  Nordstrom stopped the program. To address this concern the Future of Privacy, a Washington think tank, created Smart Store Privacy, a do-not-track service that allows consumers to register their MAC address in much the same way people register their phone numbers in the national do-not-call list.  A group of companies agreed to respect consumers' wishes and ignore smartphones listed in the database.  The database includes Bluetooth identifiers as well.  Of course you could simply turn your bluetooth and WiFi off when shopping as well. Most know that Apple prefers to use BLE beacons to contact and track smartphones within their stores.  This feature extends the typical online experience to also work in physical stores.  By identifying themselves, shoppers can expect a more tailored shopping experience much like what we've come to expect from Amazon's website, with product recommendations and offers that are (usually) relevant. But the upcoming release of iOS8 is purported to have a new feature that randomizes the WiFi MAC address of smartphones during the "probing" phase.  That is, before connecting to the WiFi network, a random MAC number is used so as to keep the smartphone's real MAC address secret.  Unless you actually connect to the store's WiFi, they won't recognize the MAC address. The details on this are still sketchy, but if the random MAC is consistent for a short period, retailers will still be able to track movements anonymously, but they won't recognize repeat visitors.  That may be sufficient for traffic analytics, but it will stymie target marketing.  In the case of marketing, using iBeacons with opt-in permission from consumers will be the way forward. There is always a battle between utility and privacy, so I expect many more changes in this area.  Incidentally, if you'd like to see where beacons are being used this site tracks them around the world.

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• Are You Meeting Social Customer Service Expectations?

  - by Mike Stiles

  Whether it’s B2B or B2C, one sure path to repeat business is making sure your buyer has a memorably pleasant and successful customer service experience with you. If they get that kind of treatment consistently, that’s called a relationship. And those aren’t broken easily. Social customer service, driven by integrated SRM (social relationship management) technology, is the venue that can effectively connect customers not only to the brand, but to other customers. Positive experiences, once administered, don’t just rest with the recipient. They’re published in the form of public raves and peer-to-peer recommendation, a force far more actionable than push advertising. What’s more, your customers have come to expect access to you and satisfaction from you using social. An NM Incite study shows 83% of Twitter users and 71% of Facebook users expect to get an answer from brands the same day they post to them on their social assets. To make sure you’re responding, you’ve got to have a tech platform that’s set up to moderate and alert so you’ll know ASAP a customer needs help. The more integrated your social enterprise is, the faster you can not only respond, but respond with the answer they’re looking for, because your system is connected to the internal resources that can surface the answer or put wheels in motion to rectify the situation in the shortest amount of time possible. But if you go to the necessary lengths to make sure your customers feel valued and important, will they really reward you? The study says 71% of consumers who got quick and effective responses from companies they contacted via social were more likely to recommend the brand to their friends and followers. So yes, sweeping people off their feet pays big dividends in terms of word-of-mouth marketing. But you should be keenly aware of the reverse side of that coin. Give people a negative experience, either in real world or virtual customer service, and that message is highly likely to get amplified through social channels faster and louder. Only 36% of the NM Incite study’s respondents reported that their problems were solved quickly and effectively. 36%? That’s hardly an impressive number. It gets worse. 10% never got so much as a response - at all. Going back to the relationship analogy, companies that are this deep in the ditch where customer service is concerned are making their girl or boyfriends really easy for a competitor to steal. Given the technology tools and data available right now for having an intimate knowledge of the customer, what products they’ve purchased, likely problems with those products, effective resolutions to those problems, and follow-up communication to gauge satisfaction, there are fewer excuses than ever for making the lifeblood of your business feel like you couldn’t care less. @mikestiles

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• No network connection for vmware esxi guests

  - by JavaDev

  I'm new to VMware and setting up an Esxi server as a trial with the intention of possibly virtualizing some of our servers in the near future. I have setup ESXi on a Dell poweredge server, and installed a Centos 5.6 and Ubuntu 11.04 guest os on the server. However I cannot get networking on my guest OS's. The host is connected to a network with a DHCP server via a switch and is configured with a static IP. I have the default set-up for networking on the host: both guests are connected to the default vmnic1 adapter via the virtual switch vSwitch0. One thing though, the virtual adapter shows 'Observed IP ranges' to be XXX.XXX.XXX.194-XXX.XXX.XXX.195 (I've blanked out the initial prefixes) i.e just 1 address, even though the network the host is connected to has the usual 255.255.255.0 subnet mask. On the guest machines (using DHCP) by default, I can see an eth0 interface but with no connection or assigned IP address. A physical machine connected to the network gets a DHCP lease as expected. How do I get networking working on my guest OSes? Apologies for the long-winded question.

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• College Ratings via the Federal Government

  - by user9147039

  A few weeks back you might remember news about a higher education rating system proposal from the Obama administration. As I've discussed previously, political and stakeholder pressures to improve outcomes and increase transparency are stronger than ever before. The executive branch proposal is intended to make progress in this area. Quoting from the proposal itself, "The ratings will be based upon such measures as: Access, such as percentage of students receiving Pell grants; Affordability, such as average tuition, scholarships, and loan debt; and Outcomes, such as graduation and transfer rates, graduate earnings, and advanced degrees of college graduates.” This is going to be quite complex, to say the least. Most notably, higher ed is not monolithic. From community and other 2-year colleges, to small private 4-year, to professional schools, to large public research institutions…the many walks of higher ed life are, well, many. Designing a ratings system that doesn't wind up with lots of unintended consequences and collateral damage will be difficult. At best you would end up potentially tarnishing the reputation of certain institutions that were actually performing well against the metrics and outcome measures that make sense in their "context" of education. At worst you could spend a lot of time and resources designing a system that would lose credibility with its "customers". A lot of institutions I work with already have in place systems like the one described above. They are tracking completion rates, completion timeframes, transfers to other institutions, job placement, and salary information. As I talk to these institutions there are several constants worth noting: • Deciding on which metrics to measure is complicated. While employment and salary data are relatively easy to track, qualitative measures are more difficult. How do you quantify the benefit to someone who studies in one field that may not compensate him or her as well as another field but that provides huge personal fulfillment and reward is a difficult measure to quantify? • The data is available but the systems to transform the data into actual information that can be used in meaningful ways are not. Too often in higher ed information is siloed. As such, much of the data that need to be a part of a comprehensive system sit in multiple organizations, oftentimes outside the reach of core IT. • Politics and culture are big barriers. One of the areas that my team and I spend a lot of time talking about with higher ed institutions all over the world is the imperative to optimize for student success. This, like the tracking of the students’ achievement after graduation, requires a level or organizational capacity that does not currently exist. The primary barrier is the culture of "data islands" in higher ed, and the need for leadership to drive out the divisions between departments, schools, colleges, etc. and institute academy-wide analytics and data stewardship initiatives that will enable student success. • Data quality is a very big issue. So many disparate systems exist (some on premise, some "in the cloud") that keep data about "persons" using different means to identify them. Establishing a single source of truth about an individual and his or her data is difficult without some type of data quality policy and tools. Good tools actually exist but are seldom leveraged. Don't misunderstand - I think it's a great idea to drive additional transparency and accountability into the system of higher education. And not just at home, but globally. Students and parents need access to key data to make informed, responsible choices. The tools exist to not only enable this kind of information to be shared but to capture the very metrics stakeholders care most about and in a way that makes sense in the context of a given institution's "place" in the overall higher ed panoply.

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• ubuntu's average load never below "0.00 0.01 0.05"

  - by Karma Fusebox

  I have several ubuntu 12.04 VMs running on a ubuntu 12.04 KVM host. Those of the virtual machines that are totally idle with no services (except syslog and the other "small" standard stuff of a fresh installation) show a constant load of "0.00 0.01 0.05" in top/htop as average 1/5/15. When there are "real" applications running, the load averages behave perfectly normal but they never fall below the mentioned values. While this doesn't affect performance at all and could easily be ignored, it screws up the monitoring graphs in a very annoying way: (Notice how load15 behaves nicely if 0.05 for a short time in the right half of the pic) Unfortunately I don't know what diagnostic outputs might be helpful for you, so here's some default stuff: # top top - 16:31:01 up 1:05, 1 user, load average: 0.00, 0.01, 0.05 Tasks: 62 total, 1 running, 61 sleeping, 0 stopped, 0 zombie Cpu(s): 0.2%us, 0.2%sy, 0.0%ni, 99.2%id, 0.5%wa, 0.0%hi, 0.0%si, 0.0%st Mem: 1019464k total, 73452k used, 946012k free, 6140k buffers Swap: 0k total, 0k used, 0k free, 22504k cached . # free -m total used free shared buffers cached Mem: 995 72 923 0 6 21 -/+ buffers/cache: 43 951 Swap: 0 0 0 . # iostat -x /dev/vda Linux 3.2.0-32-virtual (vm3) 11/15/2012 _x86_64_ (2 CPU) avg-cpu: %user %nice %system %iowait %steal %idle 0.25 0.00 0.65 0.20 0.24 98.66 Device: rrqm/s wrqm/s r/s w/s rkB/s wkB/s avgrq-sz avgqu-sz await r_await w_await svctm %util vda 0.14 0.12 0.51 0.22 6.74 1.46 22.50 0.02 23.26 20.64 29.30 7.63 0.56 Need something else? Has anyone ever seen this behavior? Might this be a bug in kvm/ubuntu/kernel 3.x in the end? Thanks a lot!

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• Will Java be dead if the split into free/premium JVM happens?

  - by cringe

  According to http://www.theregister.co.uk/2010/11/06/oracle_dueling_jvms/ there is a possibility that Oracle really will kill Java split Java into Free and Premium JVMs. My Questions Do you think this will happen? Will this kill Java at the end? If you answer both questions with Yes, what are you doing about it? Which language would you choose, and which platform will you use? .NET/Mono? Plain compiled languages like Golang? Ruby? And if you answer No, why do you think Oracle will not harm Java and the community?

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• How much resources are used during a RDP connection?

  - by KronoS

  Having recently installed a RDP app on my mobile device and got me wondering: this small device which has a limited amount of resources compared to the PC I'm connecting to, is still able to operate my remote machine to almost full capacity. With that, how much of the local machines resources are actually used in the connection to the remote machine? Also how much of the resources are used on the remote machine?

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