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• Commit Review Questions

  - by Wes McClure

  Note: in this article when I refer to a commit, I mean the commit you plan to share with the rest of the team, if you have local commits that you plan to amend/combine, I am referring to the final result. In time you will find these easier to do as you develop, however, all of these are valuable before checking in!  The pre commit review is a nice time to polish what might have been several hours of intense work, during which these things were the last things on your mind!  If you are concerned about losing your work in the process of responding to these questions, first do a check-in and amend it as you go (assuming you are using a tool such as git that supports this), rolling the result into one nice commit for everyone else.  Did you review your commit, change by change, with a diff utility? If not, this is a list of reasons why you might want to start! Did you test your changes? If the test is valuable to be automated, is it? If it’s a manual testing scenario, did you at least try the basics manually? Are the additions/changes formatted consistently with the rest of the project? Lots of automated tools can help here, don’t try to manually format the code, that’s a waste of time and as a human you will fail repeatedly. Are these consistent: tabs versus spaces, indentation, spacing, braces, line breaks, etc Resharper is a great example of a tool that can automate this for you (.net) Are naming conventions respected? Did you accidently use abbreviations, unless you have a good reason to use them? Does capitalization match the conventions in the project/language? Are files partitioned? Sometimes we add new code in existing files in a pinch, it’s a good idea to split these out if they don’t belong ie: are new classes defined in new files, if this is something your project values? Is there commented out code? If you are removing an existing feature, get rid of it, that is why we have VCS If it’s not done yet, then why are you checking it in? Perhaps a stash commit (git)? Did you leave debug or unnecessary changes? Do you understand all of the changes? http://geekswithblogs.net/wesm/archive/2012/04/11/programming-doesnrsquot-have-to-be-magic.aspx Are there spelling mistakes? Including your commit message! Is your commit message concise? Is there follow up work? Are there tasks you didn’t write down that you need to follow up with? Are readability or reorganization changes needed? This might be amended into the final commit, or it might be future work that needs added to the backlog. Are there other things your team values that you should review?

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• Closing the Gap: 2012 IOUG Enterprise Data Security Survey

  - by Troy Kitch

  The new survey from the Independent Oracle Users Group (IOUG) titled "Closing the Security Gap: 2012 IOUG Enterprise Data Security Survey," uncovers some interesting trends in IT security among IOUG members and offers recommendations for securing data stored in enterprise databases. "Despite growing threats and enterprise data security risks, organizations that implement appropriate detective, preventive, and administrative safeguards are seeing significant results," finds the report's author, Joseph McKendrick, analyst, Unisphere Research. Produced by Unisphere Research and underwritten by Oracle, the report is based on responses from 350 IOUG members representing a variety of job roles, organization sizes, and industry verticals. Key findings include Corporate budgets increase, but trailing. Though corporate data security budgets are increasing this year, they still have room to grow to reach the previous year’s spending. Additionally, more than half of respondents say their organizations still do not have, or are unaware of, data security plans to help address contingencies as they arise. Danger of unauthorized access. Less than a third of respondents encrypt data that is either stored or in motion, and at the same time, more than three-fifths say they send actual copies of enterprise production data to other sites inside and outside the enterprise. Privileged user misuse. Only about a third of respondents say they are able to prevent privileged users from abusing data, and most do not have, or are not aware of, ways to prevent access to sensitive data using spreadsheets or other ad hoc tools. Lack of consistent auditing. A majority of respondents actively collect native database audits, but there has not been an appreciable increase in the implementation of automated tools for comprehensive auditing and reporting across databases in the enterprise. IOUG RecommendationsThe report's author finds that securing data requires not just the ability to monitor and detect suspicious activity, but also to prevent the activity in the first place. To achieve this comprehensive approach, the report recommends the following. Apply an enterprise-wide security strategy. Database security requires multiple layers of defense that include a combination of preventive, detective, and administrative data security controls. Get business buy-in and support. Data security only works if it is backed through executive support. The business needs to help determine what protection levels should be attached to data stored in enterprise databases. Provide training and education. Often, business users are not familiar with the risks associated with data security. Beyond IT solutions, what is needed is a well-engaged and knowledgeable organization to help make security a reality. Read the IOUG Data Security Survey Now.

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• Why is there nobody talking about an alternative to HTML & CSS? [closed]

  - by Nic

  HTML is such an old and cumbersome language, which was intended just to markup text. Today it's very rare to see a static HTML website, or a site with only text or a very simple layout. As a web developer I find it inconvenient to use HTML & CSS, very repetitive and cumbersome. I think that for a lot of website it could be simplified a lot. Tim Berners-Lee (W3) wrote a document named "The World Wide Web: Past, Present and Future" in August 1996 ... though HTML will be considered part of the established infrastructure (rather than an exciting new toy), there will always be new formats coming along, and it may be that a more powerful and perhaps a more consistent set of formats will eventually displace HTML. So, more than 15 years later, HTML is still here and it's here to stay. Why? Why searching for xml alternatives brings so much relevant result, but searching for html alternatives brings almost none relevant results? Answers like "it's too hard to change a standard" aren't answering the question since a lot of new standards emerged since the initiation of the web. I'm also not searching for answers that suggest using tools to simplify the process or formats that anyhow depends on HTML or CSS, technologies that currently require a plugin and not even trying to become an open standards (like Flash) aren't an answer neither. BTW, here are 2 articles written more than two years ago as food for thought, it might help with writing a better answers. "HTML, CSS, and Web Development Practices: Past, Present, and Future" describing a very related problem, by Jens O. Meiert. "A Brief History of HTML" by Scott Reynen, Here is a quote from the end: So now you can answer questions about HTML5 without even looking at the draft, which is handy, because the draft is 400+ pages long. Why is there a new tag in HTML5? Because some browser vendor (maybe the one that also owns a large video site) wanted it. Why are there so many scriptable interface elements in HTML5? Because some browser vendor (maybe the one selling phones without Flash support) wants them. Why is there no support for RDFa in HTML5? Apparently no browser vendor wanted it. Is that the future?

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• Social Analytics and the Customer

  - by David Dorf

  Many successful retailers put the customer at the center of everything they do, so its important that the customer is modeled correctly across all their systems.  The path to omni-channel starts and ends with the customer so at ARTS, our next big project is focused on ensuring a consistent representation of customers across our transactional data model, datawarehouse model, and XML schemas.  Further, we've started a new whitepaper that describes how Big Data and Social Media Analytics should be leveraged by retailers to add and additional level of customer insight. Let's start by taking a closer look at the meaning of social analytics.  Here's my definition: Social Analytics, in the retail context, describes the analysis of data obtained from social media sources in an effort to better comprehend and interact with the community of consumers.  This discipline seeks to understand what’s being said by the community about brands and products (“monitoring”), as well as understand the behaviors of those in the community (“profiling”).  The results are used to enforce the brand image, improve product decisions, and better focus marketing, all of which lead to increased sales. To help illustrate the facets of social analytics, I drew the diagram below which was originally published by Retail Touchpoints. There are lots of tools on the market that allow retailers to monitor social media for brand and product mentions.  These include analysis of sentiment, reach, share of voice, engagement, etc.  When your brand is mentioned, good or bad, its an opportunity to engage with the customer and possibly lead to a sale.  Because products are not always unique, its much more difficult to monitor product mentions, but detecting product trends early can help a retailer make better merchandising decisions, especially in fashion. Once a retailer understands what's being said, the next step is learn more about who's saying it.  That involves profiling customers beyond simple demographics to understand their motivations.  Much can be learned from patterns, and even more when customers voluntarily share their data.  Knowing that a customer is passionate about, for example, mountain biking allows the retailer to make relevant offers on helmets, ask for opinions on hydration, and help spread marketing messages. Social analytics has many facets that benefit retailers, some of which are easy but many of which are hard.  Its important for the CMO and CIO to work closely together to plan for these capabilities and monitor the maturity of tools on the market.  This is an area that will separate winners from losers.

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• Understanding Data Science: Recent Studies

  - by Joe Lamantia

  If you need such a deeper understanding of data science than Drew Conway's popular venn diagram model, or Josh Wills' tongue in cheek characterization, "Data Scientist (n.): Person who is better at statistics than any software engineer and better at software engineering than any statistician." two relatively recent studies are worth reading.   'Analyzing the Analyzers,' an O'Reilly e-book by Harlan Harris, Sean Patrick Murphy, and Marck Vaisman, suggests four distinct types of data scientists -- effectively personas, in a design sense -- based on analysis of self-identified skills among practitioners.  The scenario format dramatizes the different personas, making what could be a dry statistical readout of survey data more engaging.  The survey-only nature of the data,  the restriction of scope to just skills, and the suggested models of skill-profiles makes this feel like the sort of exercise that data scientists undertake as an every day task; collecting data, analyzing it using a mix of statistical techniques, and sharing the model that emerges from the data mining exercise.  That's not an indictment, simply an observation about the consistent feel of the effort as a product of data scientists, about data science.  And the paper 'Enterprise Data Analysis and Visualization: An Interview Study' by researchers Sean Kandel, Andreas Paepcke, Joseph Hellerstein, and Jeffery Heer considers data science within the larger context of industrial data analysis, examining analytical workflows, skills, and the challenges common to enterprise analysis efforts, and identifying three archetypes of data scientist.  As an interview-based study, the data the researchers collected is richer, and there's correspondingly greater depth in the synthesis.  The scope of the study included a broader set of roles than data scientist (enterprise analysts) and involved questions of workflow and organizational context for analytical efforts in general.  I'd suggest this is useful as a primer on analytical work and workers in enterprise settings for those who need a baseline understanding; it also offers some genuinely interesting nuggets for those already familiar with discovery work. We've undertaken a considerable amount of research into discovery, analytical work/ers, and data science over the past three years -- part of our programmatic approach to laying a foundation for product strategy and highlighting innovation opportunities -- and both studies complement and confirm much of the direct research into data science that we conducted. There were a few important differences in our findings, which I'll share and discuss in upcoming posts.

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• What are the software design essentials? [closed]

  - by Craig Schwarze

  I've decided to create a 1 page "cheat sheet" of essential software design principles for my programmers. It doesn't explain the principles in any great depth, but is simply there as a reference and a reminder. Here's what I've come up with - I would welcome your comments. What have I left out? What have I explained poorly? What is there that shouldn't be? Basic Design Principles The Principle of Least Surprise – your solution should be obvious, predictable and consistent. Keep It Simple Stupid (KISS) - the simplest solution is usually the best one. You Ain’t Gonna Need It (YAGNI) - create a solution for the current problem rather than what might happen in the future. Don’t Repeat Yourself (DRY) - rigorously remove duplication from your design and code. Advanced Design Principles Program to an interface, not an implementation – Don’t declare variables to be of a particular concrete class. Rather, declare them to an interface, and instantiate them using a creational pattern. Favour composition over inheritance – Don’t overuse inheritance. In most cases, rich behaviour is best added by instantiating objects, rather than inheriting from classes. Strive for loosely coupled designs – Minimise the interdependencies between objects. They should be able to interact with minimal knowledge of each other via small, tightly defined interfaces. Principle of Least Knowledge – Also called the “Law of Demeter”, and is colloquially summarised as “Only talk to your friends”. Specifically, a method in an object should only invoke methods on the object itself, objects passed as a parameter to the method, any object the method creates, any components of the object. SOLID Design Principles Single Responsibility Principle – Each class should have one well defined purpose, and only one reason to change. This reduces the fragility of your code, and makes it much more maintainable. Open/Close Principle – A class should be open to extension, but closed to modification. In practice, this means extracting the code that is most likely to change to another class, and then injecting it as required via an appropriate pattern. Liskov Substitution Principle – Subtypes must be substitutable for their base types. Essentially, get your inheritance right. In the classic example, type square should not inherit from type rectangle, as they have different properties (you can independently set the sides of a rectangle). Instead, both should inherit from type shape. Interface Segregation Principle – Clients should not be forced to depend upon methods they do not use. Don’t have fat interfaces, rather split them up into smaller, behaviour centric interfaces. Dependency Inversion Principle – There are two parts to this principle: High-level modules should not depend on low-level modules. Both should depend on abstractions. Abstractions should not depend on details. Details should depend on abstractions. In modern development, this is often handled by an IoC (Inversion of Control) container.

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• Basic web architecture : Perl -> PHP

  - by Sunny Jim

  This is an architecture question. If there is a better forum, please redirect me. Apologies in advance. Essentially every website is built around a relational database, right? When a user uploads form data, that data is stored in a table. The problem is that the table structure(s) need to be modified whenever the website form is modified. Although I understand that modern web frameworks work around this problem by automatically building forms based on the table structure. For the last 20 years, I have been building websites using Perl. When I first encountered this problem, the easiest solution was to save serialized Perl objects as data BLOBS. After XML's introduction, this solution worked even better because XML is so effective for representing arbitrary data. This approach is consistent with the original Perl principles of Hubris, Laziness, and Impatience and I'm pretty committed to it. Obviously, the biggest drawback is that this solution locks me into the Perl interpreter. So instead, I've just completed a prototype of a universal RDB table. The prototype is written in Perl but porting it to PHP will be a good chance to develop those skills. The principal is based on the XML::Dumper module, which converts arbitrary Perl data structures into uniform XML. With my approach, each XML node is stored as a table record. I underestimated this undertaking and rolled something up myself. But the effort allows me to discuss the basic design instead of implementation details. As mentioned, I'm pretty committed to this approach of using flexible data structures. It's been successfully deployed on many websites, large, and complex. But are there any drawbacks I've overlooked? I rolled my own. Are other people taking a similar approach to their data? What kinds of solutions are available? I have not abandoned my dream of eventually contributing something useful to the worldwide community. In order to proceed, the next step would be peer review. How does one pursue that effort? Thanks! -Jim

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• Oracle Customer Experience Summit @ OpenWorld

  - by Christie Flanagan

  This first-ever Oracle Customer Experience Summit @ OpenWorld kicked off yesterday, bringing together established thought leaders and practitioners in customer experience. The first day saw noted marketing and customer experience thought leader, Seth Godin, take the stage to discuss how rapidly accelerating change and adoption are driving new behaviors and higher expectations in a massively disruptive transformation in which the customer now holds the power. His presentation gave us in-depth insight into this always-connected, always-sharing experience revolution we are witnessing.If you haven’t yet made it over to the Oracle Customer Experience Summit at The Westin St. Francis and the recently made over Oracle Square (aka Union Square), there’s still time today and tomorrow to network with industry peers and hear best practices from those who have steered their ventures through the disruptive trends of customer experience and have proven, successful strategies to share for driving strategic customer-centric initiatives. If you’re interested in learning how Oracle WebCenter helps businesses meet the demands of the customer experience revolution, be sure to check out these sessions at the Oracle Customer Experience Summit later today:Using the Online Customer Experience to Drive Engagement and Marketing Success Thursday, Oct 4, 4:15 PM - 5:15 PM - St. Francis - GeorgianMariam Tariq - Senior Director Product Management, Oracle Stephen Schleifer - Senior Principal Product Manager, Oracle Richard Backx - Business IT Architect/Consultant, KPN NL Netco CE Channels Online The online channel is a critical means of reaching and engaging customers. Online marketing efforts today must be targeted, interactive, and consistent to provide customers with a seamless experience. These efforts must include integrated management of Web, mobile, and social channels—supported by cross-channel customer data and campaigns—and integration with commerce to drive an engaging and differentiated online customer experience. Attend this session to learn how you can use the online channel to increase customer loyalty and drive the success of your marketing initiatives.Empowering Your Frontline Employees: Sales and Service Enterprise Collaboration Thursday, Oct 4, 5:30 PM - 6:30 PM - St. Francis - Elizabethan ABStephen Fioretti - VP, Product Management, Oracle Peter Doolan - Group Vice President, Sales Engineering, Oracle Andrew Kershaw - Sr Director Business Development, Oracle Marty Marcinczyk - VP Customer Experience Engineering, Comcast A focus on the employee experience is critical, because it can make or break your customers’ experiences, directly or indirectly. Engaged and empowered frontline employees become your best advocates and inspire your brand champions. This session explores proven approaches and tools, including social collaboration tools, that can help you empower and enable your frontline teams to improve customer and employee experiences.And before you go, you'll also want to explore the Innovation Tents in Oracle Square which feature leading-edge customer experience demonstrations; attend our customer journey mapping workshop; and learn at sessions focused on innovating differentiated experiences that drive cross-functional alignment.

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• Why do some user agents have spam urls in them?

  - by Erx_VB.NExT.Coder

  If you go to (say) the last 100 entries (visits) to the botsvsbrowsers.com website (exact link, feel free to take a look: http://www.botsvsbrowsers.com/recent/listings/index.html ), you'd notice that almost every User Agent that has the keywords "Opera" and "Presto" inside them, will almost certainly have a web link (URL/Web Address) inside it, and it won't just be a normal web address, but a HTML anchor tag/link to that address. Why is this so, I could not even find a single discussion about it on the internet, nowhere, I tried varying my search terms many times. If the user agent contains the words "Opera" and "Presto" it doesnt mean it will have this weblink, but it means there is about an 80% change that it will. A typical anchor tag/link inside a user agent will look like this: Mozilla/4.0 <a href="http://osis-uk.co.uk/disabled-equipment">disability equipment</a> (Windows NT 5.1; U; en) Presto/2.10.229 Version/11.60 If you check it out at the website, http://www.botsvsbrowsers.com/recent/listings/index.html you will notice that the back and forward arrows are in there unescaped format. This isn't just true for botsvsbrowsers, but several other user agent listing sites. I'm really confused and feel line I'm in a room full of 10,000 people and am the only one seeing this ghost :). If I'm doing statistical analysis, should I include or exclude this type of user agent from my listing (ie: are these just normal users who've set their user agents to attempt to drive some traffic to their sites as they browser the web), or is there something else going on? The fact that it is so consistent in terms of its format leads me to believe that it is an automated process (the setting or alteration of the user agent) so I cannot decide or understand the process by which this change is made (I know how to change a user agent), but unsure which program or facility is doing this, especially since it is exclusive to Opera (Presto) user agents that are beyond I think an 8 or 9 point something browser version. I've run some statistical tests, parsing entries from all over the place, writing custom programs, to get a better understanding of this. Keep in mind that I see normal URL's in user agents infrequently, they are just text such as +http://www.someSite.com appended to a user agent normally, especially if its a crawler or bot it provided its service URL, this is normal and isnt done with an embedded link (A HREF=) etc, so I'm not talking about "those".

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• View Link inConsistency

  - by Abhishek Dwivedi

  What is View Link Consistency? When multiple instances (say VO1, VO2, VO3 etc) of an EO-based VO are based on the same underlying EO, a new row created in one of these VO instances (say VO1)can be automatically added (without re-query) to the row sets of the others (VO2, VO3 etc ). This capability is known as the view link consistency. This feature works for any VO for which it is enabled, regardless of whether they are involved in a view link or not. What causes View Link inConsistency? Unless jbo.viewlink.consistent  is disabled for this VO (or globally), or setAssociationConsistent(false) is applied, any of the following can cause View Link inConsistency.  1. setWhereClause 2. Unreferenced secondary EO 3. findByViewCriteria() 4. Using view link accessor row set Why does this happen - View Link inConsistency? Well, there can be one of the following reasons. a. In case of 1 & 2, the view link consistency flag is disabled on that view object. b. As far as 3 is concerned, findByViewCriteria is used to retrieve a new row set to process programmatically without changing the contents of the default row set. In this case, unlike previous cases, the view link consistency flag is not disabled, meaning that the changes in the default row set would be reflected in the new row set.  However, the opposite doesn't hold true. For instance, if a row is deleted from this new row set, the corresponding row in the default row set does not get deleted. In one of my features, which involved deletion of row(s), I resolved the view link inconsistency issue by replacing findByViewCriteria by applyViewCriteria. b. For 4, it's similar to 3 - whenever a view link accessor row set is retrieved, a new row set is created. Now, creating new row set does not mean re-executing the query each time, only creating a new instance of a RowSet object with its default iterator reset to the "slot" before the first row. Also, please note that this new row set always originates from an internally created view object instance, not one you that added to the data model. This internal view object instance is created as needed and added with a system-defined name to the root application module. Anyway, the very reason a distinct, internally-created view object instance is used is to guarantee that it remains unaffected by developer-related changes to their own view objects instances in the data model.

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• Developer – Cross-Platform: Fact or Fiction?

  - by Pinal Dave

  This is a guest blog post by Jeff McVeigh. Jeff McVeigh is the general manager of Performance Client and Visual Computing within Intel’s Developer Products Division. His team is responsible for the development and delivery of leading software products for performance-centric application developers spanning Android*, Windows*, and OS* X operating systems. During his 17-year career at Intel, Jeff has held various technical and management positions in the fields of media, graphics, and validation. He also served as the technical assistant to Intel’s CTO. He holds 20 patents and a Ph.D. in electrical and computer engineering from Carnegie Mellon University. It’s not a homogenous world. We all know it. I have a Windows* desktop, a MacBook Air*, an Android phone, and my kids are 100% Apple. We used to have 2.5 kids, now we have 2.5 devices. And we all agree that diversity is great, unless you’re a developer trying to prioritize the limited hours in the day. Then it’s a series of trade-offs. Do we become brand loyalists for Google or Apple or Microsoft? Do we specialize on phones and tablets or still consider the 300M+ PC shipments a year when we make our decisions on where to spend our time and resources? We weigh the platform options, monetization opportunities, APIs, and distribution models. Too often, I see developers choose one platform, or write to the lowest common denominator, which limits their reach and market success. But who wants to be ?me too”? Cross-platform coding is possible in some environments, for some applications, for some level of innovation—but it’s not all-inclusive, yet. There are some tricks of the trade to develop cross-platform, including using languages and environments that ?run everywhere.” HTML5 is today’s answer for web-enabled platforms. However, it’s not a panacea, especially if your app requires the ultimate performance or native UI look and feel. There are other cross-platform frameworks that address the presentation layer of your application. But for those apps that have a preponderance of native code (e.g., highly-tuned C/C++ loops), there aren’t tons of solutions today to help with code reuse across these platforms using consistent tools and libraries. As we move forward with interim solutions, they’ll improve and become more robust, based, in no small part, on our input. What’s your answer to the cross-platform challenge? Are you fully invested in HTML5 now? What are your barriers? What’s your vision to navigate the cross-platform landscape?  Here is the link where you can head next and learn more about how to answer the questions I have asked: https://software.intel.com/en-us Republished with permission from here. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL Tagged: Intel

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• Ideas for attack damage algorithm (language irrelevant)

  - by Dillon

  I am working on a game and I need ideas for the damage that will be done to the enemy when your player attacks. The total amount of health that the enemy has is called enemyHealth, and has a value of 1000. You start off with a weapon that does 40 points of damage (may be changed.) The player has an attack stat that you can increase, called playerAttack. This value starts off at 1, and has a possible max value of 100 after you level it up many times and make it farther into the game. The amount of damage that the weapon does is cut and dry, and subtracts 40 points from the total 1000 points of health every time the enemy is hit. But what the playerAttack does is add to that value with a percentage. Here is the algorithm I have now. (I've taken out all of the gui, classes, etc. and given the variables very forward names) double totalDamage = weaponDamage + (weaponDamage*(playerAttack*.05)) enemyHealth -= (int)totalDamage; This seemed to work great for the most part. So I statrted testing some values... //enemyHealth ALWAYS starts at 1000 weaponDamage = 50; playerAttack = 30; If I set these values, the amount of damage done on the enemy is 125. Seemed like a good number, so I wanted to see what would happen if the players attack was maxed out, but with the weakest starting weapon. weaponDamage = 50; playerAttack = 100; the totalDamage ends up being 300, which would kill an enemy in just a few hits. Even with your attack that high, I wouldn't want the weakest weapon to be able to kill the enemy that fast. I thought about adding defense, but I feel the game will lose consistency and become unbalanced in the long run. Possibly a well designed algorithm for a weapon decrease modifier would work for lower level weapons or something like that. Just need a break from trying to figure out the best way to go about this, and maybe someone that has experience with games and keeping the leveling consistent could give me some ideas/pointers.

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• ArchBeat Link-o-Rama for 2012-08-28

  - by Bob Rhubart

  You may be tempted by IaaS, but you should PaaS on that or your database cloud journey will be a short one "The better option [to IaaS] is to rationalize the deployment stack so that VMs are needed only for exceptional cases," says B. R. Clouse. "By settling on a standard operating system and patch level, you create an infrastructure that potentially all of your databases can share. Now, the building block will be database instances or possibly schemas within databases. These components are the platforms on which you will deploy workloads, hence this is known as Platform as a Service (PaaS)." 'Shadow IT' can be the cloud's best friend | David Linthicum "I do not advocate that IT give up control and allow business units to adopt any old technology they want," says Infoworld cloud computing blogger David Linthicum. "However, IT needs to face reality: For the past three decades or so, corporate IT has been slow on the uptake around the use of productive new technologies." Do you agree? 9 ways cloud will impact IT employment | ZDNet ZDNet blogger Joe McKendrick condenses information from a recent report on how cloud computing will impact IT jobs. Number one on the list: New categories of jobs arising from cloud computing, which include "private cloud developers and administrators, departmental liaisons, integration specialists, cloud architects, and compliance specialists." Yeah, that's right, cloud architects. For more on cloud architects, including what you need to up your game to thrive in the cloud, check out "The Role of the Cloud Architect" on the OTN ArchBeat Podcast. Decisions, Decisions: The art, science, and politics of technology selection "When the time comes for a solution architect to make the final decision about the technologies, standards, and other elements that are to be incorporated into a particular project, what factors weigh most heavily on that decision? It comes as no surprise that among the architects I contacted, business needs top the list." Managing Oracle Exalogic Elastic Cloud with Oracle Enterprise Manager Ops Center Anand Akela's byline is on this post, but "Dr. Jürgen Fleischer, Oracle Enterprise Manager Ops Center Engineering" appears at the end of the post, so it's anybody's guess as to who wrote this thing. But the content includes a complete listing of the Exalogic 2.0.1 Tea Break Snippets series written by a member of the Exalogic team who goes by the name "The Old Toxophilist." So maybe the best thing to do here is ignore the names and focus on the very useful conent. Boost your infrastructure with Coherence into the Cloud | Nino Guarnacci Nino Guarnacci describes a use case that involved managing a variety of data caches that process complex queries and parallel computational operations, in order to maintain the caches in a consistent state on different server instances. Thought for the Day "No one hates software more than software developers." — Jeff Atwood Source: SoftwareQuotes

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• BI&EPM in Focus April 2012

  - by Mike.Hallett(at)Oracle-BI&EPM

  General News Oracle OpenWorld call for papers now open, now through April 9 (link) Oracle Announces Availability of Oracle Exalytics In-Memory Machine (link) Oracle EPM and BI Support Newsletter Current Edition - Volume 3 : March 2012 (link) Customers Asiana Airlines Improves Passenger Management with Near-Real-Time Reservation and Ticketing Information  Centraal Boekhuis Delivers Faster with Oracle BI 11g Essatto Software Speeds Data Aggregation Tenfold; Integrates BI, Performance Management, and Data Warehousing for Midsize Businesses Grupo WTorre Supports Management's Decision-Making with OBIEE, Ensuring Uniform, Reliable, and Consistent Data Indian Overseas Bank Cuts Planning Schedule by 45 Worker Days per Year, Assesses Market Risk Instantly with Business Intelligence System Kentucky Community and Technical College System Enables Data-Driven Decision-Making Using Integrated System with Management Dashboards National Australia Bank Achieves 200% ROI, Improves Data Quality and Reporting Integrity with Oracle Hyperion DRM R.L. Polk & Co. Enhances Business Intelligence Capabilities, Optimizes System Performance with Extreme Analytics Machine Test ResCare, Inc. Transforms Reporting to Improve Healthcare Service Performance with Oracle Business Analytics  Rochester City School District Uses OBIEE to Track Student Achievement, Identify Areas for Improvement, Accelerate Reporting  Société Générale Standardizes, Accelerates, and Improves Budget Planning Accuracy across Global Enterprise The State Accounting Office of Georgia Integrates Financial Information, Shortens Financial Closings and Streamlines Reporting across 175 Organizations   Events 4-day Oracle Real-Time Decisions Hands-on Technical Workshop for Partners (PTS, Free) May 14-17, 2012: Colombes, Paris, France Nordic events : “Latest Release of Oracle Hyperion EPM and BI Suites Helps Organizations Plan through Uncertainty, Improve Decision-Making and Meet Regulatory Requirements” (April 17, Sweden | April 18, Norway | April 19, Denmark | April 24, Finland) Webcast Replay from Balaji Yelamanchili and Paul Rodwick: “Analytics Without Limits - The Latest on Oracle Exalytics In-Memory Machine and Oracle Business Intelligence”  (link)  Wednesday, April 04, 2012: Business Analytics launch webcast: Invite your customers to register (link) Big Data Online Forum now available on Demand (link)  Enterprise Performance Management Webcast Replay: Accurate Forecasting within the Business Planning Cycle (link) Oracle Hyperion Profitability and Cost Management (HPCM) Master Support Note (link) Business  Intelligence Whitepaper: Driving Innovation Through Analytics (link) Gartner: CIOs Identify BI as the No. 1 Technology Priority for 2012 (link) Webcast Replay: Exalytics in Action: Airlines, US Census and Federal Spending Demo Applications  (link) NEWLY RELEASED Walk-in Video for Exalytics - Use This to Start Customer/Partner Meetings! (link) IDC Insight Paper: “Oracle's All-Out Assault on the Big Data Market: Offering Hadoop, R, Cubes, and Scalable IMDB in Familiar Packages” (link) System Requirements and Supported Platforms for Oracle Business Intelligence Suite Enterprise Edition 11gR1 Certification Matrix now published to include OBIEE 11.1.1.6.0 (link) Maintenance Release Guide (List of Bugs Fixed) for Oracle Business Intelligence Enterprise Edition (OBIEE) 11.1.1.6.0  (link) OBIEE 11.1.1.6: Is OBIEE 11.1.1.6 Certified With OBI Apps 7.9.6.3?  (link) Information Center: Troubleshooting Oracle Business Intelligence Applications (support login req'd)  (link)      

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• Library to fake intermittent failures according to tester-defined policy?

  - by crosstalk

  I'm looking for a library that I can use to help mock a program component that works only intermittently - usually, it works fine, but sometimes it fails. For example, suppose I need to read data from a file, and my program has to avoid crashing or hanging when a read fails due to a disk head crash. I'd like to model that by having a mock data reader function that returns mock data 90% of the time, but hangs or returns garbage otherwise. Or, if I'm stress-testing my full program, I could turn on debugging code in my real data reader module to make it return real data 90% of the time and hang otherwise. Now, obviously, in this particular example I could just code up my mock manually to test against a random() routine. However, I was looking for a system that allows implementing any failure policy I want, including: Fail randomly 10% of the time Succeed 10 times, fail 4 times, repeat Fail semi-randomly, such that one failure tends to be followed by a burst of more failures Any policy the tester wants to define Furthermore, I'd like to be able to change the failure policy at runtime, using either code internal to the program under test, or external knobs or switches (though the latter can be implemented with the former). In pig-Java, I'd envision a FailureFaker interface like so: interface FailureFaker { /** Return true if and only if the mocked operation succeeded. Implementors should override this method with versions consistent with their failure policy. */ public boolean attempt(); } And each failure policy would be a class implementing FailureFaker; for example there would be a PatternFailureFaker that would succeed N times, then fail M times, then repeat, and a AlwaysFailFailureFaker that I'd use temporarily when I need to simulate, say, someone removing the external hard drive my data was on. The policy could then be used (and changed) in my mock object code like so: class MyMockComponent { FailureFaker faker; public void doSomething() { if (faker.attempt()) { // ... } else { throw new RuntimeException(); } } void setFailurePolicy (FailureFaker policy) { this.faker = policy; } } Now, this seems like something that would be part of a mocking library, so I wouldn't be surprised if it's been done before. (In fact, I got the idea from Steve Maguire's Writing Solid Code, where he discusses this exact idea on pages 228-231, saying that such facilities were common in Microsoft code of that early-90's era.) However, I'm only familiar with EasyMock and jMockit for Java, and neither AFAIK have this function, or something similar with different syntax. Hence, the question: Do such libraries as I've described above exist? If they do, where have you found them useful? If you haven't found them useful, why not?

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• Commerce Anywhere...Where the Web, Store, Mobile, Social and Call Center Come Together

  - by divya.malik

  I am pleased to introduce guest blogger, Bill Zujewski today. Bill has just joined the Oracle CRM Product Marketing team as part of our recent ATG acquisition. Based in Cambridge, MA Bill was the VP of Product Marketing for ATG and collaborated on eCommerce strategy with some of the best brands in the world. Welcome Bill!! BY BILL ZUJEWSKI "Times are a changing"...or so the song goes. Not long ago, eCommerce just meant having a cool brand and a slick website. Today, customers expect much more... what I think they really want...Commerce Anywhere...a seamless, consistent and personal way to interact or transact business with you and your products, whether they start on the web, go into a store, talk over the phone, access products via their mobile device or on their favorite social media site. They want one more thing... for you to remember them and their history with you... so they can be treated more intelligently and not have to repeat previous interactions. It makes sense to me, I want it too... it saves me time and money. I work with many companies that are trying to understand how to evolve their business structure and technology solutions to meet the challenges of Commerce Anywhere. My advice ... think differently and take a more holistic approach to the customer experience and the cross-channel selling solution. Stop integrating siloed legacy systems and start thinking about a single platform as your new foundation... the e-Commerce platform. I recently wrote a new white paper, Commerce Anywhere - A Business and Technology ! Strategy to Maximize Cross- channel Commerce Growth to help our customers better understand how to create that "Commerce Anywhere" customer experience that customers really want. The paper offers practical insights into an IT transformation that can help you leverage a commerce platform to go beyond the web store front and instead use it to enable rapid expansion into mobile apps, new in-store apps, and interact with your customers through social commerce. Let me know what you think by posting a comment on this blog.

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• XAML RadControls Q1 2010 Official

  Q1 2010 release focuses on strengthening 3 main aspects of RadControls for Silverlight and RadControls for WPF: Ensuring first-class performance for all data-centric controls through various techniques, Enhancing and polishing RadControls themes Providing highly advanced, enterprise-level features, especially for the data visualization controls  We know that performance is crucial for line-of-business applications. Therefore, we always make sure that RadControls can help you achieve unmatched performance and this has always been our number one priority. RadControls achieve unbeatable performance through UI and Data Virtualization, Data Sampling and built-in Load On Demand features. Several of the major controls in the bundles have been enhanced with UI virtualization support Scheduler, CoverFlow and Book. As a part of Q1 2010 we also want to bring an unparalleled visual richness to your applications. To achieve that we have done a major rework of all our themes. We used a uniform templating approach across all controls, streamlined naming conventions for resources and delivered a much more consistent look of the controls along the way. RadControls for WPF bundle has been enriched with two new controls Map and Book.   Another new control has been included in the Q1 2010 release. However, it continues to be in a CTP stage. This is the Transition control. We decided that this is the better way to proceed as we will need some more input from our community on how exactly to develop this control further. Therefore, we will be regularly blogging on the development progress so that we can clearly indicate the direction, in which the control is evolving and gather your feedback on whether this is the best direction. Our Charting controls for Silverilght and WPF have been advanced with major new features such as Data Sampling, Zooming and Scrolling, Automatic SmartLables positioning, Sorting and Filtering and many more. The new built-in paging of the GridView control now allows you to page through your data, thus resulting in an event faster and more responsive grid that can easily handle enormously large datasets. Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Solita Oy Achieves Oracle PartnerNetwork Specialization

  - by michaela.seika(at)oracle.com

  Helsinki, February 2, 2011 - Solita Oy, a member of the Oracle® PartnerNetwork (OPN), is the first Finnish enterprise to achieve OPN Specialized status for customer-specific systems integration and software solutions.To achieve a Specialized status, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customer and partner community. By achieving a Specialized distinction, Solita Oy has been recognized by Oracle for its expertise in customer-specific systems integration and software solutions, achieved through competency development and demonstrated by the company's business results and proven success in implementing customer projects. "Solita and Oracle have cooperated for a long time, and we have been an Oracle partner for many years. We believe that the renewed partner program and the new partnership level that we have achieved will open up new opportunities for a closer collaboration with Oracle. Our increased focus on systems integration solutions and the stepping up of our specialized knowledge of SOA will enable us to provide even better solutions for our customers," said Jari Niska, Chief Executive Officer, Solita Oy. "Solita has shown trust and belief in Oracle's technology and in the business opportunities arising with it. They have contributed to building our cooperation in a consistent and systematic way. Achieving a Specialized status in our partner program is a natural further step in our close and committed cooperation. It strengthens our trust in our ability to be able to increase both turnover and profitability together," said Juha Kaskirinne, Alliances and Channel Leader, Oracle Finland Oy.  About Oracle PartnerNetwork Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners or connect with the Oracle Partner community at OPN on Twitter, OPN on Facebook, OPN on LinkedIn, and OPN on YouTube. About Solita Oy Solita Oy is a Finnish company dedicated to developing demanding information system solutions and IT professional services. Solita's customers include prominent Finnish companies and public organizations. Solita's turnover in 2010 was about 17 million euros. The company was founded in 1996 and has over 170 employees. Further information: www.solita.fiFurther information Jari Niska, CEO, Solita Oy, tel. +358 40 524 6400, [email protected] Kaskirinne, A&C Leader Finland, Oracle Finland Oy, tel. +358 40 506 3592, [email protected]

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• Five Best Practices for Going Mobile

  - by kellsey.ruppel

  76% of IT decision makers indicate mobile trends will have a high to extremely high impact on their organization. Has your organization gone mobile? Looking for some ideas on how to get started? John Brunswick shares his Best Practices for Going Mobile. Mobile technology has gone from nice-to-have to a cornerstone of user engagement. Mobile access enables social networking, decision support, purchasing, content consumption, and location-based searching, extending experiences beyond what is available in traditional desktop computing.  Organizations rushing to ensure their brand's mobile availability may have taken a tactical approach to implementation, but strategically approaching mobile can enable greater returns on a similar investment and subsequent mobile projects. Here are some strategic considerations for delivering products, services, and information to mobile constituents.  Who, Why, and What? Ask yourself these key questions: who are you attempting to engage through the channel, and why are they engaging you through this channel? What experience will satisfy their needs? What outcome will support your core business? Will you be informing and/or transacting with this person?  Mobile Behavior. Mobile users generally engage for a very specific purpose. Ensure that access to information, services, and products is streamlined. Arriving on a mobile site through search only to be asked to search again frustrates users.  Mobile Is Broad. After establishing the audience and goal, review technology requirements to support them. Do you need a mobile Website, native mobile application, or both? Do you need to support multiple devices? Know the difference between native mobile and mobile Web.  Social Strategy. Users are more likely to trust reviews from peers than marketing information from a vendor. If you are selling products or services, be sure to make social integration part of your strategy.  Content Management. Consider a shared content platform strategy for Web and mobile projects. Fresh, consistent content is important for high-quality experiences. Read more from John Brunswick.We'll also be talking mobile strategies and how you can transform your portal experience and optimize online engagement -- making your portals more interactive and more engaging across multiple channels in a webcast tomorrow. We hope you'll join us!

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• BI&EPM in Focus December 2012

  - by Mike.Hallett(at)Oracle-BI&EPM

  Normal 0 false false false EN-GB X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;} Share with your customers: October Edition of Business Analytics Customer Newsletter (link) Oracle OpenWorld Presentation pdf's available for download (link) OOW Mark Hurd Recap: Business Analytics at Oracle OpenWorld (video | blog) Register your customers for Oracle Days 2012 (link | video) BI & EPM Business Analytics Advisor Webcasts on My.Oracle.Support - Current Schedule and Archived (link) Customers Wüstenrot Efficiently Generates Reports and Analyzes Data with Enterprise Reporting Solution Empresas Públicas Medellin Gathers Data for Annual, Financial Projections 70% Faster ICON Improves Month-End Reporting Significantly Using a Single Source for Timely Consistent Business Intelligence, Reduces Reliance on Spreadsheets  Gilead Sciences, a science-led company backed by business-led IT, uses Oracle solutions to simplify business processes and establish a foundation for continued growth Dell Enhances the Customer Experience with Oracle’s RTD (video) Link to Complete Archive Enterprise Performance Management eBook: Transforming Enterprise Business Planning (link) Blog: Why CFO's should care about Big Data (link) Oracle Hyperion Project Financial Planning - New Projects Feature Release 11.1.2.2 Video Feature Overview. Now Available with many other Hyperion overviews on the YouTube Oracle EPM Channel (link) Available Patch Sets and Patch Set Updates for Oracle Hyperion Enterprise Performance Management Products on My.Oracle.Support (link) Hyperion Disclosure Management supplementary materials provides a set of guides for Disclosure Management and Taxonomy Designer users, including best practices guidelines, a full Disclosure Management sample report, a webinar series, and other guiding materials on My.Oracle.Support (link) See the selection of EPM Customer Videos at MediaNetwork (Hyperion) Business Intelligence Webcast Replay: Big Data, Bright Future, featuring Andrew McAfee (link) Webinar series and guides on Getting Started With Hyperion Interactive Reporting Translation Workbench, a tool that accelerates metadata conversion from IR to Oracle BI Enterprise Edition (OBIEE) on My.Oracle.Support (link) See the selection of BI Customer Videos at MediaNetwork (BI) and for (Exalytics) and (Endeca) ORACLE TEAM USA Analytics Dashboard demo - Now Available (link)

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• More on PHP and Oracle 11gR2 Improvements to Client Result Caching

  - by christopher.jones

  Oracle 11.2 brought several improvements to Client Result Caching. CRC is way for the results of queries to be cached in the database client process for reuse.  In an Oracle OpenWorld presentation "Best Practices for Developing Performant Application" my colleague Luxi Chidambaran had a (non-PHP generated) graph for the Niles benchmark that shows a DB CPU reduction up to 600% and response times up to 22% faster when using CRC. Sometimes CRC is called the "Consistent Client Cache" because Oracle automatically invalidates the cache if table data is changed.  This makes it easy to use without needing application logic rewrites. There are a few simple database settings to turn on and tune CRC, so management is also easy. PHP OCI8 as a "client" of the database can use CRC.  The cache is per-process, so plan carefully before caching large data sets.  Tables that are candidates for caching are look-up tables where the network transfer cost dominates. CRC is really easy in 11.2 - I'll get to that in a moment.  It was also pretty easy in Oracle 11.1 but it needed some tiny application changes.  In PHP it was used like: $s = oci_parse($c, "select /*+ result_cache */ * from employees"); oci_execute($s, OCI_NO_AUTO_COMMIT); // Use OCI_DEFAULT in OCI8 <= 1.3 oci_fetch_all($s, $res); I blogged about this in the past.  The query had to include a specific hint that you wanted the results cached, and you needed to turn off auto committing during execution either with the OCI_DEFAULT flag or its new, better-named alias OCI_NO_AUTO_COMMIT.  The no-commit flag rule didn't seem reasonable to me because most people wouldn't be specific about the commit state for a query. Now in Oracle 11.2, DBAs can now nominate tables for caching, either with CREATE TABLE or ALTER TABLE.  That means you don't need the query hint anymore.  As well, the no-commit flag requirement has been lifted.  Your code can now look like: $s = oci_parse($c, "select * from employees"); oci_execute($s); oci_fetch_all($s, $res); Since your code probably already looks like this, your DBA can find the top queries in the database and simply tune the system by turning on CRC in the database and issuing an ALTER TABLE statement for candidate tables.  Voila. Another CRC improvement in Oracle 11.2 is that it works with DRCP connection pooling. There is some fine print about what is and isn't cached, check the Oracle manuals for details.  If you're using 11.1 or non-DRCP "dedicated servers" then make sure you use oci_pconnect() persistent connections.  Also in PHP don't bind strings in the query, although binding as SQLT_INT is OK.

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• Using jQuery to Make a Field Read Only in SharePoint

  - by Mark Rackley

  Okay… this will be my shortest blog post EVER. Very little rambling.. I promise, and I’m sure this has been blogged more than once, so I apologize for adding to the noise, but like I always say, I blog for myself so I have a global bookmark. So,let’s say you have a field on a SharePoint Form and you want to make it read only. You COULD just open it up in SPD and easily make it read only, but some people are purists and don’t like use SPD or modify the default new/edit/disp forms. Put me in the latter camp, I try to avoid modifying these forms and it seemed like such a simple task that I didn’t want to create a new un-ghosted form.  So.. how do you do it? It’s only one line of jQuery. All you need to do is find the id for your input field and capture the keypress on it so that it cannot be modified (you should probably capture clicks for dropdowns/checkboxes/etc. but I didn’t need to).  Anyway, here’s the entire script: <script src="jquery.min.js" type="text/javascript"></script> <script type="text/javascript"> jQuery(document).ready(function($){ //capture keypress on our read only field and return false $('#idOfInputField').keypress(function() { return false; }); }) </script>   You can find the ID of your input field by viewing the source, this ID stays consistent as long as you don’t muck with the list or form in the wrong way.  Please note, you CANNOT disable the input field as an alternative to capturing the keypress. If you do this and save the form, any data in the disabled fields will be wiped out. There are probably a dozen ways to make a field read-only and if all you are using jQuery for is to make a field read-only, then you might want to question your use of adding the overhead (although it’s really not that much). Hey.. it’s another tool for your tool belt.

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• The Case of the Missing Date/Time Stamp: Reporting Services 2008 R2 Snapshots

  - by smisner

  This week I stumbled upon an undocumented “feature” in SQL Server 2008 R2 Reporting Services as I was preparing a demonstration on how to set up and use report snapshots. If you’re familiar with the main changes in this latest release of Reporting Services, you probably already know that Report Manager got a facelift this time around. Although this facelift was generally a good thing, one of the casualties – in my opinion – is the loss of the snapshot label that served two purposes… First, it flagged the report as a snapshot. Second, it let you know when that snapshot was created. As part of my standard operating procedure when demonstrating report snapshots, I point out this label, so I was rather taken aback when I didn’t see it in the demonstration I was preparing. It sort of upset my routine, and I’m rather partial to my routines. I thought perhaps I wasn’t looking in the right place and changed Report Manager from Tile View to Detail View, but no – that label was still missing. In the grand scheme of life, it’s not an earth-shattering change, but you’ll have to look at the Modified Date in Details View to know when the snapshot was run. Or hope that the report developer included a textbox to show the execution time in the report. (Hint: this is a good time to add this to your list of report development best practices, whether a report gets set up as a report snapshot or not!) A snapshot from the past In case you don’t remember how a snapshot appeared in Report Manager back in the old days (of SQL Server 2008 and earlier), here’s an image I snagged from my Reporting Services 2008 Step by Step manuscript: A snapshot in the present A report server running in SharePoint integrated mode had no such label. There you had to rely on the Report Modified date-time stamp to know the snapshot execution time. So I guess all platforms are now consistent. Here’s a screenshot of Report Manager in the 2008 R2 version. One of these is a snapshot and the rest execute on demand. Can you tell which is the snapshot? Consider descriptions as an alternative So my report snapshot demonstration has one less step, and I’ll need to edit the Denali version of the Step by Step book. Things are simpler this way, but I sure wish we had an easier way to identify the execution methods of the reports. Consider using the description field to alert users that the report is a snapshot. It might save you a few questions about why the data isn’t up-to-date if the users know that something changed in the source of the report. Notice that the full description doesn’t display in Tile View, so keep it short and sweet or instruct users to open Details View to see the entire description.

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• 6 Ways to Modernize Your Customer Experience

  - by Mike Stiles

  If customers have changed, if the way they research and shop have changed, if their expectations have changed, if their ability to act on dissatisfaction has changed, but your customer experience has NOT changed, what was once “good enough” may now be crippling. Well, the customer has changed, and why wouldn’t they? You’ve probably changed too in your role as consumer. There’s more info available, it’s easier to get, there’s more choice, you’re more mobile, you’re more connected, it’s easier to buy, and yes, it’s easier to switch brands if experiences don’t meet your now higher expectations. Thanks to technological advances, we as marketers can increasingly work borderline miracles. But if we’re still not adamantly adopting customer centricity, and if we aren’t making the customer experience paramount amongst business goals, the tech is wasted. A far more modern customer experience is called for. Here are 6 ways to get there: 1. Modern Marketing: Marketing data is aggregated and targeted to the right customers, who are getting personal, relevant communications. In return, you’re getting insight that finally properly attributes revenue to your marketing efforts. 2. Modern Selling: Demand is being driven across all channels with modern selling tools. Productivity is up thanks to coordinated communication and selling, and performance is ever optimized using powerful analytics. 3. Modern CPQ: You’re cross-selling and upselling more effectively since reps and channel partners have been empowered with the ability to quickly, automatically generate 100% accurate, customer-friendly quotes complete with price controls and automated approvals. 4. Modern Commerce: You’re leveraging data and delivering personalized, targeted digital experiences to everyone. You’re attracting more visitors, and you’re able to scale and keep up with the market and control the experience. 5. Modern Service: You’re better serving your customers by making it easier for them to engage with your brand, plus you’re lowering your costs by increasing agent and tech support efficiencies. 6. Modern Social: You’re getting faster, deeper, more accurate insights from social and turning content around faster, which then goes out to the right people at the right time in the right place. You’ve also gotten proactive in your service, and customers love that. For far too many brands, the buying journey of Need, Research, Select, Buy, Use, Recommend across the multiple connect points of Social, Mobile, Store, Call Center, Site, Ecommerce is a disconnected mess. Oracle’s approach to CX is to connect every interaction your customer has with your brand, avoiding the revenue losses lousy customer experiences bring. How important is the experience to customers? 94% are willing to pay more of their hard-earned money to have better ones, while a meager 1% say they get the good, consistent experiences they expect. Brands, your words aren’t as loud anymore, so your actions as they relate to customer experience are going to have to do the talking. @mikestiles @oraclesocialPhoto: Julien Tromeur, freeimages.com

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• Contract Lifecycle Management for Public Sector

  - by jeffrey.waterman

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} One thing Oracle never seems to get enough credit for is its consistent quest to improve its products, even the ones as established as its back-office solutions. Here is another example of one of the latest improvements: Contract Lifecycle Management for Public Sector, or CLM. The latest EBS module geared specifically for the Federal acquisition community. Our existing customers have been asking Oracle for years to upgrade its Advanced Procurement Suite to meet the complex procurement processes of the Federal Government. You asked; we listened. Oracle, with direct input from Federal agencies, subject matter experts, integration partners, and the Federal acquisition community, has expanded and deepened its procurement suite to meet the unique demands of the Federal acquisition community. New benefits/features include: Contract Line Item/Sub-Line Item (CLIN/SLIN) structures Configurable Document Numbering Complex Pricing Contract Types ( as per FAR Part 16) Option lines and exercising of options Incremental Funding capability Support for multiple document types (delivery orders, BPA call orders, awards, agreements, IDIQ contracts) Requisition lines to fund modifications Workload assignment and milestones Contract Action Reporting to FPDS-NG I’ve been conducting many tests over the past few months and have been quite impressed with the depth of features and the seamless integration to Federal Financials, specifically the funds control within the financials. Again, thank you for reading. If you have suggestions for future posts, please leave them in the comments section and I’ll take it from there.

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