World Record Siebel PSPP Benchmark on SPARC T4 Servers
- by Brian
Oracle's SPARC T4 servers set a new World Record for 
Oracle's Siebel Platform Sizing and Performance Program 
(PSPP) benchmark suite. The result used Oracle's
Siebel Customer Relationship Management (CRM) Industry Applications Release
8.1.1.4 and Oracle Database 11g
Release 2 running Oracle Solaris on three SPARC T4-2 and
two SPARC T4-1 servers. 
 
   
     
      
The SPARC T4 servers running the Siebel PSPP 8.1.1.4 workload 
which includes
Siebel Call Center and Order Management System demonstrates 
impressive throughput performance of the SPARC T4 processor 
by achieving 29,000 users. 
 
     
     
      
This is the first Siebel PSPP 8.1.1.4 benchmark supporting 29,000
concurrent users with a rate of 239,748 Business Transactions/hour.
 
     
      
     
      
The benchmark demonstrates vertical and horizontal scalability of Siebel CRM Release 8.1.1.4 on SPARC T4 servers.
 
     
   
  Performance Landscape 
   
     
       
         Systems  
         Txn/hr 
         Users 
         Call Center  
         Order Management  
       
       
         Response Times (sec) 
       
       
        
1 x SPARC T4-1 (1 x SPARC T4 2.85 GHz) – Web 
3 x SPARC T4-2 (2 x SPARC T4 2.85 GHz) – App/Gateway
1 x SPARC T4-1 (1 x SPARC T4 2.85 GHz) – DB  
        
239,748
 
        
29,000
 
        
0.165
 
        
0.925
 
       
     
   
   
Oracle:
Call Center + Order Management 
Transactions: 197,128 + 42,620
Users: 20300 + 8700   
  Configuration Summary  
   Web Server Configuration: 
  
1 x SPARC T4-1 server
    
    
    
    
    
1 x SPARC T4 processor, 2.85 GHz
128 GB memory
Oracle Solaris 10 8/11
iPlanet Web Server 7
  
  
  
  
   
   Application Server Configuration: 
  
3 x SPARC T4-2 servers, each with
    
    
    
    
    
2 x SPARC T4 processor, 2.85 GHz
256 GB memory
3 x 300 GB SAS internal disks
Oracle Solaris 10 8/11
Siebel CRM 8.1.1.5 SIA
  
  
  
  
   
   Database Server Configuration: 
  
1 x SPARC T4-1 server
    
    
    
    
    
1 x SPARC T4 processor, 2.85 GHz
128 GB memory 
Oracle Solaris 11 11/11
Oracle Database 11g Release 2 (11.2.0.2)
  
  
  
  
   
   Storage Configuration: 
  
1 x Sun Storage F5100 Flash Array 
    
80 x 24 GB flash modules
 
   
  Benchmark Description 
  
 Siebel 8.1 PSPP benchmark includes Call Center and Order Management:
 
   
     
      
Siebel Financial Services Call Center – Provides the most complete
solution for sales and service, allowing customer service and telesales
representatives to provide superior customer support, improve customer
loyalty, and increase revenues through cross-selling and up-selling.
 
      
High-level description of the use cases tested: Incoming Call Creates Opportunity, Quote and Order and Incoming Call Creates Service Request
. Three complex business transactions are executed simultaneously for specific number of concurrent users. The ratios of these 3 scenarios were 30%, 40%, 30% respectively, which together were totaling 70% of all transactions simulated in this benchmark. Between each user operation and the next one, the think time averaged approximately 10, 13, and 35 seconds respectively. 
 
     
     
      
Siebel Order Management – Oracle's Siebel Order Management allows
employees such as salespeople and call center agents to create and
manage quotes and orders through their entire life cycle. Siebel Order
Management can be tightly integrated with back-office applications
allowing users to perform tasks such as checking credit, confirming
availability, and monitoring the fulfillment process.
 
      
High-level description of the use cases tested: Order & Order Items Creation and Order Updates. Two complex Order Management transactions were executed simultaneously for specific number of concurrent users concurrently with aforementioned three Call Center scenarios above. The ratio of these 2 scenarios was 50% each, which together were totaling 30% of all transactions simulated in this benchmark. Between each user operation and the next one, the think time averaged approximately 20 and 67 seconds respectively. 
 
     
   
  Key Points and Best Practices 
   
    
No processor cores or cache were activated or deactivated on the
SPARC T-Series systems to 
achieve special benchmark effects.
 
   
  See Also 
   
      
    
Siebel White Papers   
     SPARC T4-1 Server  
oracle.com 
OTN   
     SPARC T4-2 Server  
oracle.com 
OTN   
    Siebel CRM  
oracle.com OTN   
    
Oracle Solaris   
oracle.com 
OTN   
    
Oracle Database 11g Release 2 Enterprise Edition   
oracle.com 
OTN   
   
  Disclosure Statement 
  
 Copyright 2012, Oracle and/or its affiliates. All rights reserved.
 Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names
 may be trademarks of their respective owners. Results as of 30 September 2012.