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  • How to get only one row for each distinct value in the column ?

    - by Chavdar
    Hi Everybody, I have a question about Access.If for example I have a table with the following data : NAME | ADDRESS John Taylor | 33 Dundas Ave. John Taylor | 55 Shane Ave. John Taylor | 786 Edward St. Ted Charles | 785 Bloor St. Ted Charles | 90 New York Ave. I want to get one record for each person no matter of the address.For example : NAME | ADDRESS John Taylor | 33 Dundas Ave. Ted Charles | 90 New York Ave. Can this be done with queries only ? I tried using DISTINCT, but when I am selecting both columns, the combination is allways unique so I get all the rows. Thank you !

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  • How to Add a File from my source tree to Maven Site

    - by Charles O.
    I have a Maven 2 RESTful application using Jersey/JAXB. I generate the JAXB beans from a schema file, where the schema file is in my resources directory, e.g., src/main/resources/foo.xsd. I want to include foo.xsd file in the generated Maven site for my project, so that clients can see the XML schema when writing RESTful calls. How can I include foo.xsd in the site? I could have a copy of the file in src/main/site/..., and then update my site.xml to point to it (or have a .apt whose contents point to it), but I don't like that because I'm still tweaking foo.xsd, and don't want to have to remember to copy it each time I update it. And that's just bad practice. I also tried having a .apt file that has a link to the foo.xsd which gets copied to the target/classes directory. That works until I do a site:deploy, because that only copies the target/site directory. Thanks, Charles

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  • Dual head setup for Ubuntu 10.04.1 and Windows XP Pro with same hardware configuration

    - by mejpark
    Hello. I have a Dell OptiPlex 360 workstation at work, with 2 x ATI RV280 [Radeon 9200 PRO] graphics cards installed, which are attached to two identical 19" HII flat panel monitors. I'm using the open source Radeon driver with Ubuntu, and the proprietary drivers with Windows. The good news is that dual head configuration works for both OSes. The bad news is, I have to use a different hardware configuration for each OS to achieve this. Hardware config #1: Dual monitors work for Windows XP Pro like this: First display -> external VGA port Second display -> DVI input on gfx card Hardware config #2: Dual monitors work for Ubuntu 10.04.1 like this: First display -> VGA port on gfx card Second display -> DVI input on gfx card I connected up the displays according to Config #2 and booted up Windows, which resulted in a mirror image on both screens. I was unable to login, as the login box was not visible. I unplugged the VGA lead from gfx card and plugged it into the external VGA port (Config #1) - Windows dual head works again, but the VGA-connected screen is not recognised by Ubuntu and remains in standby mode. Is it possible to configure a dual head setup for Ubuntu using Config #1, or am I missing something? I tried setting up dual monitors using Config #1, this morning which didn't work. By default, there is no xorg.conf file in Ubuntu 10.04.1, so I generated one using: $ sudo X :2 -configure X.Org X Server 1.7.6 Release Date: 2010-03-17 X Protocol Version 11, Revision 0 Build Operating System: Linux 2.6.24-27-server i686 Ubuntu Current Operating System: Linux harrier 2.6.32-24-generic #42-Ubuntu SMP Fri Aug 20 14:24:04 UTC 2010 i686 Kernel command line: BOOT_IMAGE=/boot/vmlinuz-2.6.32-24-generic root=UUID=a34c1931-98d4-4a34-880c-c227a2936c4a ro quiet splash Build Date: 21 July 2010 12:47:34PM xorg-server 2:1.7.6-2ubuntu7.3 (For technical support please see http://www.ubuntu.com/support) Current version of pixman: 0.16.4 Before reporting problems, check http://wiki.x.org to make sure that you have the latest version. Markers: (--) probed, (**) from config file, (==) default setting, (++) from command line, (!!) notice, (II) informational, (WW) warning, (EE) error, (NI) not implemented, (??) unknown. (==) Log file: "/var/log/Xorg.2.log", Time: Mon Sep 13 10:02:02 2010 List of video drivers: apm ark intel mach64 s3virge trident mga tseng ati nouveau neomagic i740 openchrome voodoo s3 i128 radeon siliconmotion nv ztv vmware v4l chips rendition savage sisusb tdfx geode sis r128 cirrus fbdev vesa (++) Using config file: "/home/michael/xorg.conf.new" (==) Using config directory: "/usr/lib/X11/xorg.conf.d" (II) [KMS] No DRICreatePCIBusID symbol, no kernel modesetting. Xorg detected your mouse at device /dev/input/mice. Please check your config if the mouse is still not operational, as by default Xorg tries to autodetect the protocol. Xorg has configured a multihead system, please check your config. Your xorg.conf file is /home/michael/xorg.conf.new To test the server, run 'X -config /home/michael/xorg.conf.new' ddxSigGiveUp: Closing log $ sudo X -config /home/michael/xorg.conf.new Fatal server error: Server is already active for display 0 If this server is no longer running, remove /tmp/.X0-lock and start again. Please consult the The X.Org Foundation support at http://wiki.x.org for help. ddxSigGiveUp: Closing log I then booted Ubuntu in failsafe mode, dropped into root shell, and executed $ X -config /home/michael/xorg.conf.new again. The screen went blank and turned off, so I reset the machine. There must be a way round this. Any help to set up a dual head config for Ubuntu using Config #1 would be hugely appreciated. TIA, Mike

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  • Dual head setup for Ubuntu 10.04.1 and Windows XP Pro with same hardware configuration

    - by mejpark
    I have a Dell OptiPlex 360 workstation at work, with 2 x ATI RV280 [Radeon 9200 PRO] graphics cards installed, which are attached to two identical 19" HII flat panel monitors. I'm using the open source Radeon driver with Ubuntu, and the proprietary drivers with Windows. The good news is that dual head configuration works for both OSes. The bad news is, I have to use a different hardware configuration for each OS to achieve this. Hardware config #1: Dual monitors work for Windows XP Pro like this: First display -> external VGA port Second display -> DVI input on gfx card Hardware config #2: Dual monitors work for Ubuntu 10.04.1 like this: First display -> VGA port on gfx card Second display -> DVI input on gfx card I connected up the displays according to Config #2 and booted up Windows, which resulted in a mirror image on both screens. I was unable to login, as the login box was not visible. I unplugged the VGA lead from gfx card and plugged it into the external VGA port (Config #1) - Windows dual head works again, but the VGA-connected screen is not recognised by Ubuntu and remains in standby mode. Is it possible to configure a dual head setup for Ubuntu using Config #1, or am I missing something? I tried setting up dual monitors using Config #1, this morning which didn't work. By default, there is no xorg.conf file in Ubuntu 10.04.1, so I generated one using: $ sudo X :2 -configure X.Org X Server 1.7.6 Release Date: 2010-03-17 X Protocol Version 11, Revision 0 Build Operating System: Linux 2.6.24-27-server i686 Ubuntu Current Operating System: Linux harrier 2.6.32-24-generic #42-Ubuntu SMP Fri Aug 20 14:24:04 UTC 2010 i686 Kernel command line: BOOT_IMAGE=/boot/vmlinuz-2.6.32-24-generic root=UUID=a34c1931-98d4-4a34-880c-c227a2936c4a ro quiet splash Build Date: 21 July 2010 12:47:34PM xorg-server 2:1.7.6-2ubuntu7.3 (For technical support please see http://www.ubuntu.com/support) Current version of pixman: 0.16.4 Before reporting problems, check http://wiki.x.org to make sure that you have the latest version. Markers: (--) probed, (**) from config file, (==) default setting, (++) from command line, (!!) notice, (II) informational, (WW) warning, (EE) error, (NI) not implemented, (??) unknown. (==) Log file: "/var/log/Xorg.2.log", Time: Mon Sep 13 10:02:02 2010 List of video drivers: apm ark intel mach64 s3virge trident mga tseng ati nouveau neomagic i740 openchrome voodoo s3 i128 radeon siliconmotion nv ztv vmware v4l chips rendition savage sisusb tdfx geode sis r128 cirrus fbdev vesa (++) Using config file: "/home/michael/xorg.conf.new" (==) Using config directory: "/usr/lib/X11/xorg.conf.d" (II) [KMS] No DRICreatePCIBusID symbol, no kernel modesetting. Xorg detected your mouse at device /dev/input/mice. Please check your config if the mouse is still not operational, as by default Xorg tries to autodetect the protocol. Xorg has configured a multihead system, please check your config. Your xorg.conf file is /home/michael/xorg.conf.new To test the server, run 'X -config /home/michael/xorg.conf.new' ddxSigGiveUp: Closing log $ sudo X -config /home/michael/xorg.conf.new Fatal server error: Server is already active for display 0 If this server is no longer running, remove /tmp/.X0-lock and start again. Please consult the The X.Org Foundation support at http://wiki.x.org for help. ddxSigGiveUp: Closing log I then booted Ubuntu in failsafe mode, dropped into root shell, and executed $ X -config /home/michael/xorg.conf.new again. The screen went blank and turned off, so

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  • Silverlight Cream for June 08, 2010 -- #877

    - by Dave Campbell
    In this Issue: Miroslav Miroslavov, Chris Klug, Beau, Christian Schormann(-2-), Dan Wahlin, Pete Brown, Michael S. Scherotter, Philipp Sumi, Andy Wigley, and Phil Middlemiss. Shoutouts: Mark Tucker set about learning Caliburn, and in the process is writing a Caliburn Book: Chapters 1-3 Jesse Liberty has a great link-laden post up about why we should all be learning/using Blend: Why Developers Should, Must, Do Care About The New Expression Blend be sure to read what he says about WP7 development, however! Charlie Kindel announced an Install problem with the Developer Tools CTP Refresh and the WP7 tools... check this out if you're having problems. John Papa has a good post up on the happenings yesterday: Expression Studio 4 Launch of Blend, SketchFlow, Encoder and More! Erik Mork & Company's latest "This Week in Silverlight" is titled First Drop: Prism v4 – First Drop is Available From SilverlightCream.com: Animated navigation between Pages Miroslav Miroslavov has Part 8 of his "Silverlight in Action" series up, detailing cool things from the CompleteIT site... this one is on Animated navigation between pages. Subtitling videos Chris Klug got a gig adding subtitles to videos for Microsoft (sweet) ... and no, not *that* kind of subtitles... read how he approached the final solution. Silverlight Watermark TextBox I'm not sure we can have too many Watermark TextBoxes, and neither does Beau , who sent me a link to this one... give it a dance and decide. Blend 4: Collaborative SketchFlow Feedback with SharePoint With the new Blend release, Christian Schormann has a post up describing the lashup to Sharepoint for sharing Sketchflow and getting feedback. New Utility, Links, and Tutorials for Path-Based Layout Christian Schormann also has a collection of resources for Path-Based Layouts, including a utility "that lets you apply a whole bunch of position-specific effects without having to write any code"... lots of links to resources here. Tales from the Trenches – Building a Real-World Silverlight Line of Business Application Dan Wahlin draws on his recent experience and lays out some of the fun and pitfalls of building LOB apps in Silverlight... WCF, MVVM, slides, and code included WPF (and Silverlight): Choose your Fonts and Text Rendering Options Wisely Pete Brown has a great post up on using fonts wisely across multiple platforms... lots of info and good discussion in the comments as well. Ball Watch USA Remember the awesome watch Michael S. Scherotter did in Silverlight 1 and then converted to Updated Ball Trainmaster Cannonball Watch to Silverlight 2? Well... there's now a contest underfoot and 8 videos to help you get started... all good stuff, and good luck! ... Michael has a post up about the contest: Enter to Win a Ball Watch by Creating One in Silverlight Announcing Sketchables – Rapid Mockup Creation with SketchFlow By way of Jesse Libertyhttp://jesseliberty.com/2010/06/08/why-developers-should-must-do-care-about-the-new-expression-blend/, this is a cool production by Philipp Sumi about a simple mockup framework he's created. Perst - a database for Windows Phone 7 Silverlight I think one of my first comments to Michael Washington back at the MVP Summit 2010 was that we'd need a database engine, and too cool, but we've got one, Andy Wigley discusses Perst in this post... to save you some time, here's the Perst site A Chrome and Glass Theme - Part 7 Phil Middlemiss has part 7 of his great theme-building series up... this time he's giving the accordian control a once-over. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • Silverlight Cream for January 13, 2011 -- #1026

    - by Dave Campbell
    In this Issue: András Velvárt, Tony Champion, Joost van Schaik, Jesse Liberty, Shawn Wildermuth, John Papa, Michael Crump, Sacha Barber, Alex Knight, Peter Kuhn, Senthil Kumar, Mike Hole, and WindowsPhoneGeek. Above the Fold: Silverlight: "Create Custom Speech Bubbles in Silverlight." Michael Crump WP7: "Architecting WP7 - Part 9 of 10: Threading" Shawn Wildermuth Expression Blend: "PathListBox: Text on the path" Alex Knight From SilverlightCream.com: Behaviors for accessing the Windows Phone 7 MarketPlace and getting feedback András Velvárt shares almost insider information about how to get some user interaction with your WP7 app in the form of feedback ... he has 4 behaviors taken straight from his very cool SufCube app that he's sharing. Reloading a Collection in the PivotViewer Tony Champion keeps working with the PivotViewer ... this time discussing the fact that you can't Reload or Refresh the current collection from the server ... at least not initially, but he did find one :) Tombstoning MVVMLight ViewModels with SilverlightSerializer on Windows Phone 7 Joost van Schaik takes a shot at helping us all with Tombstoning a WP7 app... he's using Mike Talbot's SilverlightSerializer and created extension methods for it for tombstoning that he's willing to share with us. Windows Phone From Scratch #17: MVVM Light Toolkit Soup To Nuts Part 2 Jesse Liberty is up to Part 17 in his WP7 series, and this is the 2nd post on MVVMLight and WP7, and is digging into behaviors. Architecting WP7 - Part 9 of 10: Threading Shawn Wildermuth is up to part 9 of 10 in his series on Architecting WP7 apps. This episode finds Shawn discussing Threading ... know how to use and choose between BackgroundWorker and ThreadPool? ... Shawn will explain. Silverlight TV 57: Performance Tuning Your Apps In the latest Silverlight TV, John Papa chats with Mike Cook about tuning your Silverlight app to get the performance up there where your users will be happy. Create Custom Speech Bubbles in Silverlight. Michael Crump's already gotten a lot of airplay out of this, but it's so cool.. comic-style callout shapes without using the dlls that you normally would... in other words, paths, and very cool hand-drawn looks on some too... very cool, Michael! Showcasing Cinch MVVM framework / PRISM 4 interoperability Sacha Barber has a post up on CodeProject that demonstratest using Cinch and Prism4 together... handily using MEF since Cinch relies on MEFedMVVM... this is a heck of a post... lots of code, lots of explanations. PathListBox: Text on the path Alex Knight keeps making this PathListBox series better ... this time he is putting text on the path... moving text... too cool, Alex! Windows Phone 7: Pinch Gesture Sample Peter Kuhn digs into the WP7 toolkit and examines GestureListener, pinch events, and clipping... examples and code supplied. How to change the StartPage of the Windows Phone 7 Application in Visual Studio 2010 ? Senthil Kumar discusses how to change the StartPage of your WP7 app, or get the program running if you happen to move or rename MainPage.xaml WP7 Text Boxes – OnEnter (my 1st Behaviour) Mike Hole has a post up about the issue with the keyboard appearing in front of the textbox, and maybe using the enter key to drop it... and he's developed a behavior for that process. WP7 ContextMenu in depth | Part1: key concepts and API WindowsPhoneGeek has some good articles that I haven't posted, but I'll catch up. This one is a nice tutorial on the WP7 Context menu... good explanation, diagrams, and code. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • Silverlight Cream for December 12, 2010 - 2 -- #1009

    - by Dave Campbell
    In this Issue: Michael Crump, Jesse Liberty, Shawn Wildermuth, Domagoj Pavlešic, Peter Kuhn, James Ashley, Sara Summers, Morten Nielsen, Peter Torr, and Tau Sick. Above the Fold: Silverlight: "Silverlight 4 – Coded UI Framework Video Tutorial" Michael Crump WP7: "Windows Phone From Scratch #12–Custom Behaviors (Part I)" Jesse Liberty From SilverlightCream.com: Silverlight 4 – Coded UI Framework Video Tutorial Michael Crump posted a video tutorial today on the Coded UI Test Framework that we got with the VS2010 Feature Pack 2. Wanna create automated tests? ... check out Michael's video and save yourself some time. Windows Phone From Scratch #12–Custom Behaviors (Part I) Jesse Liberty posted his Windows Phone from Scratch number 12 today... and it's on Custom Behaviors... cool stuff... need to read this and get your head around it... this is part 1, jump on it before he drops part 2 on us! The Next Application Platform? All of them... Shawn Wildermuth has a thought-provoking post up ... check it out and see if you're ready to join him on the adventure of building for all the platforms... Windows Phone 7 Accelerometer Test App Domagoj Pavlešic has a test app up for the accelerometer on the WP7 ... if you need to use it, and are having problems, a good example always helps me. Protocol of developing an animation texture tool Peter Kuhn found a need for a tool to creat some animations for an WP7 XNA game... so he challenged himself to write it, and detailed out all his steps as he went. Re-examining WP7 Launchers and Choosers James Ashley's most recent post is on the Pivot Control ... check this out... add a working Horizontally oriented slider to a pivot... plus some external links to help out New Prototyping Sketch Sheets for WP7 This is one of those posts that I had to go to SilverlightCream and make sure I hadn't hit it yet... pretty cool prototype sheets for WP7 by Sara Summers ... we've seen others, they're all good. Simulating GPS on Windows Phone 7 Morten Nielsen helps you get around the fact that you're not going to be able to use the emulator for testing your GPS app ... at least not without some assistance... and that doesn't mean hauling your dev system around your neighborhood, either. How to correctly handle application deactivation and reactivation We've seen posts on Tombstoning, but probably not from Silverlight team members... check this one out from Peter Torr ... great even sequence information and all the info on how to correctly handle it, plus external links to the documentation... you knew there was documentation, right? :) Localizing a Windows Phone 7 Application Tau Sick has a post up discussing Localization and your WP7 apps... coming from soneone with an app in the marketplace in 3 languages, it's a pretty good bet he's got it figured out! Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • Silverlight Cream for June 01, 2010 -- #874

    - by Dave Campbell
    In this Issue: Michael Washington, Alan Beasley and Michael Washington, Miroslav Miroslavov, Max Paulousky, Teresa and Ronald Burger, Laurent Duveau, Tim Heuer, Jeff Brand, Mike Snow, and John Papa. Shoutouts: To pay homage to the Advanced Options button in Expression Blend, Adam Kinney posted: Expression Blend Advanced Options square wallpaper SilverLaw stood his drag and drop ripple on it's head for this one: Silver Soccer - A Case Study for the Flexible Surface Effect (Silverlight 4) From SilverlightCream.com: Expression Blend DataStore - A Powerful Tool For Designers Michael Washington dug into the documentation and with some Microsoft assistance has figured out how to use the SetDataStoreAction in SketchFlow... good tutorial and a game to demonstrate it's use. Windows Phone 7 View Model Style Video Player Alan Beasley and Michael Washington teamed up again to produce a ViewModel-Style Video Player for WP7 ... very nice interface I might add... very detailed tutorial and all the code... oh, and did you notice it uses MVVMLight... on WP7? ... just thought I'd mention that :) Navigation in 3D world of 2D objects In part 7 of the CompleteIT code explenation, Miroslav Miroslavov is discussing some of the very cool animation they did... 3D, moving camera... cool stuff! Search Engine Optimization (SEO) for Silverlight Applications. Part 2 Max Paulousky has part 2 of his Silverlight 4 and SEO series up. In part 2 he's discussing sitemaps and html content providing. He also has good links showing where to submit your sitemaps and information. Mousin’ down the PathListBox Teresa and Ronald Burger (not sure which) has a post up about the PathListBox and how they drew the path that they ended up using, and the code used to enable animation. Dynamically apply and change Theme with the Silverlight Toolkit We've all had fun playing with themes, but Laurent Duveau has an example up of letting your users change the theme at run-time. Microsoft Translator client library for Silverlight Tim Heuer has been playing with the Microsoft Translator for Silverlight and he has a "Works on My Machine" license on what he's making available .. but considering his access to resources... I'd say go for it :) Custom Per-Page Transitions in Windows Phone 7 Jeff Brand has a follow-on to his other WP7 post about page transitions and is now discussing per-page transitions Silverlight Tip of the Day #26 – Changing the Startup Class Mike Snow's latest 'tip' is a little more involved than a tip ... changing the startup class and actually removing (in his example), the page and app classes... code and xaml! I've seen this before but never explained as clean... fun stuff. Behaviors in Blend 4 (Silverlight TV #30) Episode 30 of Silverlight TV (now a tag at Silverlight Cream) finds John Papa talking to Adam Kinney about Behaviors in Blend 4... not only using them but creating a custom one. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • SharePoint 2010, Cloud, and the Constitution

    - by Michael Van Cleave
    The other evening an article on the Red Tap Chronicles caught my eye. The article written by Bob Sullivan titled "The Constitutional Issues of Cloud Computing" was very interesting in regards to the direction most of the technical world is going. We all have been inundated about utilizing cloud computing for reasons of price, availability, or even scalability; but what Bob brings up is a whole separate view of why a business might not want to move toward the cloud for services or applications. The overall point to the article was pretty simple. It all boiled down to the summation that hosting "Things" in the cloud (Email, Documents, etc…) are interpreted differently under the law regarding constitutional search and seizure than say a document or item that is kept in physical form at a business or home. Where if you physically have it stored someone would have to get a warrant to search for it or seize it, but if it is stored off in the cloud and the ISV or provider is subpoenaed for the item then they will usually give access to the information. Obviously this is a big difference in interpretation of the law and the constitution due to technology. So you might ask "Where does this fit in with SharePoint? Well the overall push for this next version of SharePoint is one that gives a business ultimate flexibility to utilize the Cloud. In one example this upcoming version gracefully lends itself to Multi Tenancy so that online or "Cloud" hosting would be possible by Service Providers. Another aspect to the upcoming version is that it has updated its ability to store content outside of the database and in a cheaper commoditized storage facility. This is called Remote Blob Storage (or RBS) which is the next evolution of External Blob Storage (or EBS). With this new functionality that business might look forward to it is extremely important for them to understand that they might be opening themselves up to laws that do not need a warrant to search or seize their information that is stored in the cloud. It will be interesting to see how this all plays out in the next few months. Usually the laws change slowly in comparison to technology so it might be a while until we see if it is actually constitutional to treat someone's content on the cloud differently as it would be in their possession, however until there is some type of parity that happens or more concrete laws regarding the differences be very careful about what you put in the cloud. Michael

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  • How Social Is Your Contact Center?

    - by Charles Knapp
    More than 75% of consumers have complained on a social site after a poor customer experience. Yet, 70% of companies have little understanding of the social media conversations about their brand. To deliver upon your brand promise, retain customers, and increase their lifetime value, you must deliver great customer experiences across social, mobile, phone, and chat channels. Siloed channels produce poor customer experiences. Social channels must integrate with the people, processes, technology, and traditional channels used to satisfy customers. The more effective a company’s social marketing, the greater the demand for effective social service. However, service is not a job for social marketers. It is a job for service specialists, focused on KPIs such as response time, first contact resolution, satisfaction, churn, retention, and customer lifetime value. Most social-enabled contact centers are at the early adopter stage, attempting to “bolt on” social media as a side process. Many are experiencing inconsistent customer experiences, higher costs, and negligible return on investments. Service leaders should consider carefully how to integrate social channels with their current customer service and support people, processes, technology, and channels. Here is one company realizing success: the pre-integrated Oracle RightNow Social Experience “empowers our contact center operations by enabling our agents to join customer conversations that are happening on social sites like Twitter and Facebook and integrate those conversations into our overall multichannel customer engagement processes.” — Lisa Larson, Drugstore.com

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  • Form, function and complexity in rule processing

    - by Charles Young
    Tim Bass posted on ‘Orwellian Event Processing’. I was involved in a heated exchange in the comments, and he has more recently published a post entitled ‘Disadvantages of Rule-Based Systems (Part 1)’. Whatever the rights and wrongs of our exchange, it clearly failed to generate any agreement or understanding of our different positions. I don't particularly want to promote further argument of that kind, but I do want to take the opportunity of offering a different perspective on rule-processing and an explanation of my comments. For me, the ‘red rag’ lay in Tim’s claim that “...rules alone are highly inefficient for most classes of (not simple) problems” and a later paragraph that appears to equate the simplicity of form (‘IF-THEN-ELSE’) with simplicity of function.   It is not the first time Tim has expressed these views and not the first time I have responded to his assertions.   Indeed, Tim has a long history of commenting on the subject of complex event processing (CEP) and, less often, rule processing in ‘robust’ terms, often asserting that very many other people’s opinions on this subject are mistaken.   In turn, I am of the opinion that, certainly in terms of rule processing, which is an area in which I have a specific interest and knowledge, he is often mistaken. There is no simple answer to the fundamental question ‘what is a rule?’ We use the word in a very fluid fashion in English. Likewise, the term ‘rule processing’, as used widely in IT, is equally difficult to define simplistically. The best way to envisage the term is as a ‘centre of gravity’ within a wider domain. That domain contains many other ‘centres of gravity’, including CEP, statistical analytics, neural networks, natural language processing and so much more. Whole communities tend to gravitate towards and build themselves around some of these centres. The term 'rule processing' is associated with many different technology types, various software products, different architectural patterns, the functional capability of many applications and services, etc. There is considerable variation amongst these different technologies, techniques and products. Very broadly, a common theme is their ability to manage certain types of processing and problem solving through declarative, or semi-declarative, statements of propositional logic bound to action-based consequences. It is generally important to be able to decouple these statements from other parts of an overall system or architecture so that they can be managed and deployed independently.  As a centre of gravity, ‘rule processing’ is no island. It exists in the context of a domain of discourse that is, itself, highly interconnected and continuous.   Rule processing does not, for example, exist in splendid isolation to natural language processing.   On the contrary, an on-going theme of rule processing is to find better ways to express rules in natural language and map these to executable forms.   Rule processing does not exist in splendid isolation to CEP.   On the contrary, an event processing agent can reasonably be considered as a rule engine (a theme in ‘Power of Events’ by David Luckham).   Rule processing does not live in splendid isolation to statistical approaches such as Bayesian analytics. On the contrary, rule processing and statistical analytics are highly synergistic.   Rule processing does not even live in splendid isolation to neural networks. For example, significant research has centred on finding ways to translate trained nets into explicit rule sets in order to support forms of validation and facilitate insight into the knowledge stored in those nets. What about simplicity of form?   Many rule processing technologies do indeed use a very simple form (‘If...Then’, ‘When...Do’, etc.)   However, it is a fundamental mistake to equate simplicity of form with simplicity of function.   It is absolutely mistaken to suggest that simplicity of form is a barrier to the efficient handling of complexity.   There are countless real-world examples which serve to disprove that notion.   Indeed, simplicity of form is often the key to handling complexity. Does rule processing offer a ‘one size fits all’. No, of course not.   No serious commentator suggests it does.   Does the design and management of large knowledge bases, expressed as rules, become difficult?   Yes, it can do, but that is true of any large knowledge base, regardless of the form in which knowledge is expressed.   The measure of complexity is not a function of rule set size or rule form.  It tends to be correlated more strongly with the size of the ‘problem space’ (‘search space’) which is something quite different.   Analysis of the problem space and the algorithms we use to search through that space are, of course, the very things we use to derive objective measures of the complexity of a given problem. This is basic computer science and common practice. Sailing a Dreadnaught through the sea of information technology and lobbing shells at some of the islands we encounter along the way does no one any good.   Building bridges and causeways between islands so that the inhabitants can collaborate in open discourse offers hope of real progress.

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  • Itautec Accelerates Profitable High Tech Customer Service

    - by charles.knapp
    Itautec is a Brazilian-based global high technology products and services firm with strong performance in the global market of banking and commercial automation, with more than 2,300 global clients. It recently deployed Siebel CRM for sales, customer support, and field service. In the first year of use, Siebel CRM enabled a 30% growth in services revenue. Siebel CRM also reduced support costs. "Oracle's Siebel CRM has minimized costs and made our customer service more agile," said Adriano Rodrigues da Silva, IT Manager. "Before deployment, 95% of our customer service contacts were made by phone. Siebel CRM made it possible to expand' choices, so that now 55% of our customers contact our helpdesk through the newer communications channels." Read more here about Itautec's success, and learn more here about how Siebel CRM can help your firm to grow customer service revenues, improve service levels, and reduce costs.

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  • Anthony Lye Shows New Pharmaceutical Sales Solution: Turn the Screen Around

    - by charles.knapp
    Tomorrow, March 31, watch as senior vice president of CRM, Anthony Lye, and director of life sciences product strategy, Piers Evans, provide the first public look at Oracle's new Pharmaceutical Sales solution, powered by Oracle CRM On Demand 17 - Life Sciences Edition. You will see a next generation approach to sell more and report less. Register now for this informative global webcast on March 31, 9 AM PDT/4 PM GMT.

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  • Oracle CRM On Demand R17 and Pharma's Future

    - by charles.knapp
    By Denis Pombriant, Beagle Research, March 30 "Oracle announced Release 17 of CRM On-Demand today along with an updated vertical market version for the pharmaceutical industry. Seventeen is a lot of releases even for a SaaS company and Oracle should be proud of the milestone. The same is true of the emphasis on the pharmaceutical industry vertical. Oracle comes to the pharma CRM market with an assist from Siebel, the one time independent leader in CRM that Oracle bought a few years back. Before the acquisition Siebel and its pharma package had managed to corner about nineteen of the top twenty pharmaceutical companies. For a time in the last decade you could go from job to job as a pharma rep taking your Siebel skills with you and feel right at home. The writing on the wall now though is that pharmaceutical sales is transitioning to a SaaS model and Oracle is managing the transition for its customers. Oracle's done a good job of keeping up with changes in the industry and you have to admit that pharma sales is a different kettle of fish than almost anything else in CRM." For additional insights, read here.

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  • Anthony Lye: How Pharmaceutical Reps Can Sell More & Report Less

    - by charles.knapp
    On March 31, watch as senior vice president of CRM, Anthony Lye, and director of life sciences product strategy, Piers Evans, provide the first public look at Oracle's new Pharmaceutical Sales solution, powered by Oracle CRM On Demand - Life Sciences Edition. You will see a next generation approach to: • Increase sales effectiveness • Equip reps worldwide • Get the best value Register now for this informative GLOBAL webcast on March 31, 9 AM PDT/4 PM GMT.

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  • IDC: Oracle Doubles Down on Life Sciences Sales & Marketing

    - by charles.knapp
    "This past week Oracle held its 5th annual Life Sciences Forum in Princeton, NJ. The conference provided a wide range of content focused on their products and partnerships across the life science spectrum. But this year's conference placed strong emphasis on Oracle's new CRM On Demand Life Sciences Edition R17, and deservedly so. R17 is the largest, and most impressive, CRM On Demand release that Oracle has had to date, and it provides many significant upgrades over earlier versions." Read more here.

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  • Unlock the Full Value of Oracle CRM On Demand

    - by charles.knapp
    Register for this live Oracle CRM On Demand Virtual Community Session! Oracle CRM On Demand delivers the most complete On Demand CRM available anywhere. But how can you ensure you are getting maximum value from the many powerful features that Oracle CRM On Demand offers? Join our interactive Oracle CRM On Demand Virtual Community Session on Tuesday, January 11, 2011 from 10.00-11 a.m. PT / 1 p.m.-2 p.m. ET to get expert advice and discuss the best ways to unlock the full potential of Oracle CRM Demand with Mike Lairson, author of 'Oracle CRM On Demand Reporting'. Book OfferSend your Oracle CRM On Demand configuration ideas before the Webcast to [email protected] and you could win a free copy of 'Oracle CRM On Demand Reporting' by Mike Lairson. Learn more and register now!

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  • Dell Dell E2009W monitor not detected

    - by Charles
    I have an issue with my monitor. I just installed Ubuntu 11.10, but the monitor that is plugged in doesn't appear anywhere. And by doesn't appear, I mean that in the "Displays" menu, it doesn't even appear as "Unknown", I just have my screen that appears and nothing else. It is connected through VGA, and the monitor is recognized with no problem on Windows 7. It is a Dell monitor. I'm not a pro with Ubuntu, so any help to diagnose the issue would be really helpful (and help me learn how to fix this kind of monitor issue in the future) Thanks !

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  • Oracle Extends Life Sciences Edition in New Release

    - by charles.knapp
    By Chris Kanaracus, IDG News Service Oracle (ORCL) announced the 17th version of its on-demand CRM (customer relationship management) application Wednesday and made a fresh push into pharmaceutical sales with a Life Sciences edition of the software. New features in CRM on Demand Release 17 include tools for managing sales pipelines and performing forecasts of future business; a redesigned user interface; and added language support. But one CRM industry observer flagged the Life Sciences product as a particular point of interest. Read the full article here.

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  • Global Webcast: Increase Pharmaceutical Sales Effectiveness

    - by charles.knapp
    See a next-generation approach to Pharmaceutical sales challenges! • Increase the quality of sales interactions with enhanced call planning and eDetailing • Improve sample management with electronic signature storage and inventory tracking on the go • Increase marketing effectiveness with closed loop marketing and personalized content delivery Watch as senior vice president of CRM, Anthony Lye, and director of life sciences product strategy, Piers Evans, provide the first public look at Oracle's new Pharmaceutical Sales On The Go solution, powered by Oracle CRM On Demand Release 17 -- Life Sciences Edition. Register now for this informative GLOBAL webcast on March 31, 9 AM PDT/4 PM GMT.

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  • Using the BAM Interceptor with Continuation

    - by Charles Young
    Originally posted on: http://geekswithblogs.net/cyoung/archive/2014/06/02/using-the-bam-interceptor-with-continuation.aspxI’ve recently been resurrecting some code written several years ago that makes extensive use of the BAM Interceptor provided as part of BizTalk Server’s BAM event observation library.  In doing this, I noticed an issue with continuations.  Essentially, whenever I tried to configure one or more continuations for an activity, the BAM Interceptor failed to complete the activity correctly.   Careful inspection of my code confirmed that I was initializing and invoking the BAM interceptor correctly, so I was mystified.  However, I eventually found the problem.  It is a logical error in the BAM Interceptor code itself. The BAM Interceptor provides a useful mechanism for implementing dynamic tracking.  It supports configurable ‘track points’.  These are grouped into named ‘locations’.  BAM uses the term ‘step’ as a synonym for ‘location’.   Each track point defines a BAM action such as starting an activity, extracting a data item, enabling a continuation, etc.  Each step defines a collection of track points. Understanding Steps The BAM Interceptor provides an abstract model for handling configuration of steps.  It doesn’t, however, define any specific configuration mechanism (e.g., config files, SSO, etc.)  It is up to the developer to decide how to store, manage and retrieve configuration data.  At run time, this configuration is used to register track points which then drive the BAM Interceptor. The full semantics of a step are not immediately clear from Microsoft’s documentation.  They represent a point in a business activity where BAM tracking occurs.  They are named locations in the code.  What is less obvious is that they always represent either the full tracking work for a given activity or a discrete fragment of that work which commences with the start of a new activity or the continuation of an existing activity.  The BAM Interceptor enforces this by throwing an error if no ‘start new’ or ‘continue’ track point is registered for a named location. This constraint implies that each step must marked with an ‘end activity’ track point.  One of the peculiarities of BAM semantics is that when an activity is continued under a correlated ID, you must first mark the current activity as ‘ended’ in order to ensure the right housekeeping is done in the database.  If you re-start an ended activity under the same ID, you will leave the BAM import tables in an inconsistent state.  A step, therefore, always represents an entire unit of work for a given activity or continuation ID.  For activities with continuation, each unit of work is termed a ‘fragment’. Instance and Fragment State Internally, the BAM Interceptor maintains state data at two levels.  First, it represents the overall state of the activity using a ‘trace instance’ token.  This token contains the name and ID of the activity together with a couple of state flags.  The second level of state represents a ‘trace fragment’.   As we have seen, a fragment of an activity corresponds directly to the notion of a ‘step’.  It is the unit of work done at a named location, and it must be bounded by start and end, or continue and end, actions. When handling continuations, the BAM Interceptor differentiates between ‘root’ fragments and other fragments.  Very simply, a root fragment represents the start of an activity.  Other fragments represent continuations.  This is where the logic breaks down.  The BAM Interceptor loses state integrity for root fragments when continuations are defined. Initialization Microsoft’s BAM Interceptor code supports the initialization of BAM Interceptors from track point configuration data.  The process starts by populating an Activity Interceptor Configuration object with an array of track points.  These can belong to different steps (aka ‘locations’) and can be registered in any order.  Once it is populated with track points, the Activity Interceptor Configuration is used to initialise the BAM Interceptor.  The BAM Interceptor sets up a hash table of array lists.  Each step is represented by an array list, and each array list contains an ordered set of track points.  The BAM Interceptor represents track points as ‘executable’ components.  When the OnStep method of the BAM Interceptor is called for a given step, the corresponding list of track points is retrieved and each track point is executed in turn.  Each track point retrieves any required data using a call back mechanism and then serializes a BAM trace fragment object representing a specific action (e.g., start, update, enable continuation, stop, etc.).  The serialised trace fragment is then handed off to a BAM event stream (buffered or direct) which takes the appropriate action. The Root of the Problem The logic breaks down in the Activity Interceptor Configuration.  Each Activity Interceptor Configuration is initialised with an instance of a ‘trace instance’ token.  This provides the basic metadata for the activity as a whole.  It contains the activity name and ID together with state flags indicating if the activity ID is a root (i.e., not a continuation fragment) and if it is completed.  This single token is then shared by all trace actions for all steps registered with the Activity Interceptor Configuration. Each trace instance token is automatically initialised to represent a root fragment.  However, if you subsequently register a ‘continuation’ step with the Activity Interceptor Configuration, the ‘root’ flag is set to false at the point the ‘continue’ track point is registered for that step.   If you use a ‘reflector’ tool to inspect the code for the ActivityInterceptorConfiguration class, you can see the flag being set in one of the overloads of the RegisterContinue method.    This makes no sense.  The trace instance token is shared across all the track points registered with the Activity Interceptor Configuration.  The Activity Interceptor Configuration is designed to hold track points for multiple steps.  The ‘root’ flag is clearly meant to be initialised to ‘true’ for the preliminary root fragment and then subsequently set to false at the point that a continuation step is processed.  Instead, if the Activity Interceptor Configuration contains a continuation step, it is changed to ‘false’ before the root fragment is processed.  This is clearly an error in logic. The problem causes havoc when the BAM Interceptor is used with continuation.  Effectively the root step is no longer processed correctly, and the ultimate effect is that the continued activity never completes!   This has nothing to do with the root and the continuation being in the same process.  It is due to a fundamental mistake of setting the ‘root’ flag to false for a continuation before the root fragment is processed. The Workaround Fortunately, it is easy to work around the bug.  The trick is to ensure that you create a new Activity Interceptor Configuration object for each individual step.  This may mean filtering your configuration data to extract the track points for a single step or grouping the configured track points into individual steps and the creating a separate Activity Interceptor Configuration for each group.  In my case, the first approach was required.  Here is what the amended code looks like: // Because of a logic error in Microsoft's code, a separate ActivityInterceptorConfiguration must be used // for each location. The following code extracts only those track points for a given step name (location). var trackPointGroup = from ResolutionService.TrackPoint tp in bamActivity.TrackPoints                       where (string)tp.Location == bamStepName                       select tp; var bamActivityInterceptorConfig =     new Microsoft.BizTalk.Bam.EventObservation.ActivityInterceptorConfiguration(activityName); foreach (var trackPoint in trackPointGroup) {     switch (trackPoint.Type)     {         case TrackPointType.Start:             bamActivityInterceptorConfig.RegisterStartNew(trackPoint.Location, trackPoint.ExtractionInfo);             break; etc… I’m using LINQ to filter a list of track points for those entries that correspond to a given step and then registering only those track points on a new instance of the ActivityInterceptorConfiguration class.   As soon as I re-wrote the code to do this, activities with continuations started to complete correctly.

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  • SaaS Customer Service Matters

    - by charles.knapp
    You probably know that Oracle CRM On Demand goes beyond contact and transaction tracking by providing valuable real-time insights. Do you know that Oracle CRM On Demand also delivers valuable service to our customers? Don't take my word for it. "Prior to Oracle CRM On Demand, we were too busy looking in the rear view mirror on our sales activities and needed a forward-looking tool to maximize sales and coaching opportunities," said Christian Doelle, Vice President Sales & Marketing, MonierLifetile. "After evaluating other organization's solutions, we found Oracle as the most proven with the real-time reporting and detailed reviews of sales opportunities that helped us to address our blind spots. Additionally, we have found throughout our implementation phase that Oracle's commitment to customer attention and service is incomparable." Learn more here about MonierLifetile's experience with Oracle CRM On Demand.

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  • CRM Magazine: Customer-Facing Life Sciences CRM

    - by charles.knapp
    "The Life Sciences Edition, Lye says, is unique in that to-date pharma software has been inward facing. The Oracle pharma solution, however, is a tool that can be used internally for salespeople to assess their effectiveness, but it can also be used in interacting with a physician or whoever the "customer" might be. The solution captures signatures digitally and provides tools for rapid presentation creation. "That's something I have never heard of before in terms of having the CRM product for the customer view as well as the employee view," Leary says. "When it comes to the area of pharma sales, [sales people] don't have a lot of time in front of doctors .... so this is a way to spend less time in front of the doctor and still be able to get the information and the sentiment and the story across." Read more here about Oracle CRM On Demand, Life Sciences Edition.

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  • Integrating Social, Marketing, and Loyalty to Deliver Great Customer Experiences

    - by Charles Knapp
    Eighty nine percent of consumers quit a brand after one bad experience. With the high cost of acquiring new customers, what can brand leaders do? At the Loyalty World Conference this week in London, global business leaders such as the co-founder of Ben & Jerry’s shared the latest in how to retain customers and boost advocacy. Melissa Boxer and Sundar Swaminathan of Oracle shared that by taking an outside-in approach, you can deliver a differentiated, loyalty-building experience throughout the customer lifecycle, from researching and selecting through to using and recommending. To transform customer experiences, you need to integrate your brand’s social, marketing, and loyalty functions from the commonplace silos. Three key strategies: Know more and understand, unifying and capturing insights across touch points to better understand who to serve, how to serve, and when to serve.  Connect and engage across social and traditional channels, empowering a relationship ecosystem between social communities, customers, and employees. Make the personalized experience easy and rewarding. Visit us on twitter.com/oraclecrm to learn more useful highlights from the #lwconf conference.

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