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  • google analytics not logging refer ~ have i done something wrong?

    - by calum
    probably something simple how do i get google analytics to detect traffic that comes from a website that redirects to another? i.e someone visits www.abc.com, and are redirected to another site <?php header("Location:www.cde.com"); ?> how do i track these hits? nothing comes up..as i guess it's not strictly a "referrer". hope this makes sense..thanks or is there a better way to do this? I want to track hits on anyone visiting domain X, which redirects to another site. Essentially we are doing a radio campaign with this new domain and would like to measure its effectiveness. thanks

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  • Lightweight PHP server to bundle with application?

    - by munchybunch
    Does there exist some sort of PHP server that can be bundled with a locally-deployed application? It sounds wonky, but the end result is I can't use a remote web server to do anything. Clients will be downloading a package, and the plan is to use a Java backend that reads from a flat file. The flat file contains settings and is modified through a GUI written in HTML/JS, and this is where the server would come in. The forms in HTML should be able to submit to the server, which does a simple file write to the flat file. Is there any simple, lightweight server that has that simple feature? When running the executable for the application, it would start the installation process for the server before moving the web GUI files to the appropriate locations. Note that I'm doing this for a client, so I can't quite change the reqs and would rather not discuss their effectiveness. I would be ever thankful if people had suggestions for the server though!

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  • What's the most effective way to interpolate between two colors? (pseudocode and bitwise ops expecte

    - by navand
    Making a Blackberry app, want a Gradient class. What's the most effective way (as in, speed and battery life) to interpolate two colors? Please be specific. // Java, of course int c1 = 0xFFAA0055 // color 1, ARGB int c2 = 0xFF00CCFF // color 2, ARGB float st = 0 // the current step in the interpolation, between 0 and 1 /* Help from here on. Should I separate each channel of each color, convert them to decimal and interpolate? Is there a simpler way? interpolatedChannel = red1+((red2-red1)*st) interpolatedChannel = interpolatedChannel.toString(16) ^ Is this the right thing to do? If speed and effectiveness is important in a mobile app, should I use bitwise operations? Help me! */

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  • Implementing a "flag as spam/offensive" system

    - by UltraVi01
    I am looking for a community moderated way of managing/eliminating spam and offensive content. Functionality similar to StackOverflow and many other sites seems like a good way to go. Although I'm sure this could greatly vary based on specific needs, I am curious about the backend mechanism/algorithm --that is, has anyone had success using something like "3 strikes and you're out" -- the flagged post is automatically closed/deleted after 3 reports by users with the required credentials. Would something like this likely be effective or would it require a more complex solution to ensure honesty and effectiveness. Any thoughts / experiences would be great

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  • "Send it to a friend" button on a webpage

    - by kender
    Hey, How often do we see stuff like "Send this page to a friend" on a webpages? Well, I see them quite often. My question is, how do you guys see it's effectiveness? If I hit a webpage that's interesting, and I think my friend would enjoy it, I can just copy the URL from my browser bar, paste it into the email and press "Send" button. In my opinion, it's usually faster and less mistake-aware then the button/link like this on the webpage. In addition, I'm not really sure what this website does with the emails I enter there - don't they store it and then sell for $1/100 addresses to spammers? My question is - when you design a website, do you put such links on the pages (it's often seen on sites with some news/articles)? Does it even make sense?

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  • The importance of Unit Testing in BI

    - by Davide Mauri
    One of the main steps in the process we internally use to develop a BI solution is the implementation of Unit Test of you BI Data. As you may already know, I’ve create a simple (for now) tool that leverages NUnit to allow us to quickly create Unit Testing without having to resort to use Visual Studio Database Professional: http://queryunit.codeplex.com/ Once you have a tool like this one, you can start also to make sure that your BI solution (DWH and CUBE) is not only structurally sound (I mean, the cube or the report gets processed correctly), but you can also check that the logical integrity of your business rules is enforced. For example let’s say that the customer tell you that they will never create an invoice for a specific product-line in 2010 since that product-line is dismissed and will never be sold again. Ok we know that this in theory is true, but a lot of this business rule effectiveness depends on the fact the people does not do a mistake while inserting new orders/invoices and the ERP used implements a check for this business logic. Unfortunately these last two hypotesis are not always true, so you may find yourself really having some invoices for a product line that doesn’t exists anymore. Maybe this kind of situation in future will be solved using Master Data Management but, meanwhile, how you can give and idea of the data quality to your customers? How can you check that logical integrity of the analytical data you produce is exactly what you expect? Well, Unit Testing of a DWH or a CUBE can be a solution. Once you have defined your test suite, by writing SQL and MDX queries that checks that your data is what you expect to be, if you use NUnit (and QueryUnit does), you can then use a tool like NUnit2Report to create a nice HTML report that can be shipped via email to give information of data quality: In addition to that, since NUnit produces an XML file as a result, you can also import it into a SQL Server Database and then monitor the quality of data over time. I’ll be speaking about this approach (and more in general about how to “engineer” a BI solution) at the next European SQL PASS Adaptive BI Best Practices http://www.sqlpass.org/summit/eu2010/Agenda/ProgramSessions/AdaptiveBIBestPratices.aspx I’ll enjoy discussing with you all about this, so see you there! And remember: “if ain't tested it's broken!” (Sorry I don’t remember how said that in first place :-)) Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • Taking AIIM at Social

    - by Christie Flanagan
    Today we are pleased to have a guest post from Christian Finn (@cfinn).  Christian is Senior Director of Product Management for Oracle WebCenter and heads up the WebCenter evangelist team.Last week I had the privilege of speaking at AIIM’s new conference in San Francisco.  AIIM, for those of you not familiar with it, is a global community of information professionals and got its start with ECM and imaging long ago. With 65,000+ members, AIIM has now set about broadening its scope to focus more on the intersection between systems of record (think traditional ECM) and systems of engagement (think social solutions).  So AIIM’s conference is a natural place to be for WebCenter types like me, who have a foot in both of those worlds.AIIM used to have their name on a very large tradeshow, but have changed direction now to run a small, intimate conference.  The lineup of keynotes was terrific, including David Pogue of The New York Times, Clay Shirky, author of Here Comes Everybody, and Ted Schadler, author of Empowered among many thought-provoking and engaging speakers. (Note: Ted will soon be featured in our Social Business webcast series. Stay tuned.)John Mancini and his team at AIIM did a fabulous job running the event and the engagement from the 450 attendees was sustained over the two and a half days.  Our proudest moment was having three finalists up for AIIM awards including: San Joaquin County, CA, for a justice case management system using WebCenter Content and Oracle BPM; Medtronic and Fishbowl Solutions for their innovative iPad solutions on WebCenter Content, and the government of Louisville, Kentucky/Jefferson County for their accounts payable solution using WebCenter Content’s Image & Process Management.  The highlight of the awards night was San Joaquin winning the small organization award against some tough competition.In addition to the conversations sparked at the show, AIIM promoted the whitepapers their industry task forces have produced on the impact and opportunities created by systems of engagement and systems of record. The task forces were led by: Geoffrey Moore, the renowned high tech marketing guru and author of Crossing The Chasm; and Andrew McAfee, who coined the term and wrote the book, Enterprise 2.0. (Note: Andy will also be featured soon on the Social Business webcast series.)  These free papers make short, excellent reading and you can download them on the AIIM website: Moore highlights the changes to Enterprise IT that the social revolution will engender, and McAfee covers where and how organizations are finding value in using social techniques to foster innovation, to scale Q&A across the organization, and to connect sales and marketing for greater efficiency and effectiveness. Moore’s whitepaper is here and McAfee’s whitepapers are available here. For the benefit of those who did not get a chance to attend the AIIM conference, I’ll be posting the topics of my AIIM presentation, “Three Principles for Fixing Your Broken Organization,” here on the WebCenter blog over the rest of this week and next in a series of posts.  

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  • The Niantic Project: Ingress by Felicia Hajra-Lee

    Despite the current fact that the augmented reality game for Android is still in beta phase, it is amazing to see that the world of literature is already taking momentum on this 'real-life' universe. After reading 'The Alignment: Ingress' by Thomas Greanias it took only a blink of the eye to go for 'The Niantic Project: Ingress' by Felicia Hajra-Lee, too. Here is the review I posted on Amazon.com: Ingress, a parallel universe to our reality, is here. There is no doubt about this anymore... The Niantic Project, originated at the CERN collider in Geneva, Switzerland, got into focus of global players. And the game is hard; fair-play is only for the fainted ones. Felicia understands to drag the audience directly into the action of the Niantic Project and its protagonists. The novella is heavily based on the investigations posted daily on the website of Ingress. She really understands how to interweave the various clues and creates an atmosphere where it sometimes feels challenging to differentiate between fiction and reality. It all starts with 'Epiphany Night' at the Niantic Labs, the high exposure of Exotic Matter (XM) and the escape of scientist Dr. Devra Bogdanovich and 'sentinel' Roland Jarvis. Of course, a new research, or should we name it technology, like the Niantic Project has to be protected and there are multiple parties on the hunt. Throughout the various chapters Felicia introduces new potential buyers from all over the globe, gives us detailed insights on the hunters and their brutal effectiveness to finish an assignment, and manages to keep the reader in high-pitched mode thanks to a couple of turn-arounds in the overall story. Personally, I have to say that I really enjoyed reading this title. Felicia's love to details is absolutely amazing, and sometimes I was really wondering whether she would be one of the assassins. But unfortunately I also have to say that I'm not a great fan of the structural organization of the (title-less) chapters. It is fascinating to follow the ventures of Devra, Farlowe and 855 but occasionally I had to go back to previous paragraphs in order to keep track of the individual plots. Overall a great title, captivating and rich in details but simply too short. Please Fecilia, gives us more to read. As an owner of an Android smartphone or tablet, you should get yourself into the world of Ingress. Check out the Play Store to install the app. Now. ;-)

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  • European e-government Action Plan all about interoperability

    - by trond-arne.undheim
    Yesterday, the European Commission released its European eGovernment Action Plan for 2011-2015. The plan includes measures on providing deeper user empowerment, enhancing the Internal Market, more efficiency and effectiveness of public administrations, and putting in place pre-conditions for developing e-government. The Good - Defines interoperability very clearly. Calls interoperability "a pre-condition for cross-border eGovernment services" (a very strong formulation) and says interoperability "is supported by open specifications". - Uses the terminology "open specifications" which, let's face it, is pretty close to "open standards" which is the term the rest of the world would use. - Confirms that Member States are fully committed to the political priorities of the Malmö Declaration (which was all about open standards) including the very strong action: by 2013: All Member States will have incorporated the political priorities of the Malmö Declaration in their national strategies. Such tight Action Plan integration between Commission and Member State priorities has seldom been attempted before, particularly not in a field where European legal competence is virtually non-existent. What we see now, is the subtle force of soft power rather than the rough force of regulation. In this case, it is the Member States who want Europe to take the lead. Very refreshing! Some quotes that show the commitment to interoperability and open specifications: "The emergence of innovative technologies such as "service-oriented architectures" (SOA), or "clouds" of services,  together with more open specifications which allow for greater sharing, re-use and interoperability reinforce the ability of ICT to play a key role in this quest for effficiency in the public sector." (p.4) "Interoperability is supported through open specifications" (p.13) 2.4.1. Open Specifications and Interoperability (p.13 has a whole section dedicated to this important topic. Open specifications and interoperability are nearly 100% interrelated): "Interoperability is the ability of systems and machines to exchange, process and correctly interpret information. It is more than just a technical challenge, as it also involves legal, organisational and semantic aspects of handling  data" (p.13) "standards and  open platforms offer opportunities for more cost-effective use of resources and delivery of services" (p.13). The Bad Shies away from defining open standards, or even open specifications, the EU's preferred term for the key enabler of interoperability. Verdict 90/100, a very respectable score.

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  • What's new in the RightNow November 2012 release?

    - by Richard Lefebvre
    What new in the RightNow November 2012? In order to find out, please watch this tutorial with imbedded demonstration or read the November 2012 Release notes.   News Facts The November 2012 release of     Oracle’s RightNow CX Cloud Service marks the completion of development efforts for 2012 and continues Oracle’s commitment to enhancing the Oracle RightNow offering following the acquisition. New release delivers key capabilities designed to help organizations improve customer experiences in order to increase customer acquisition and retention, while reducing total cost of ownership. Part of the Oracle Cloud, Oracle RightNow CX Cloud Service now integrates Oracle RightNow Chat Cloud Service with Oracle Engagement Engine Cloud Service, helping organizations intelligently and proactively engage with customers through the right channel at the right time. Chat solutions have emerged as an important component of a cross-channel customer experience strategy. According to Forrester Research, Inc., chat adoption has risen dramatically between 2009 and 2011 from 19% to 37%, and it has the highest satisfaction level of all customer service channels at 62% satisfaction. (*) To help companies deliver enhanced customer experiences, Oracle has made significant investments in Oracle RightNow Chat Cloud Service throughout 2012. With the addition of rules-based engagement to existing capabilities such as co-browse, mobile chat, and cross-channel knowledge integration with the contact center, all delivered via the cloud, Oracle RightNow Chat Cloud Service is differentiated as the industry-leading chat solution. The Oracle Cloud offers a broad portfolio of software as-a-service applications, including Oracle Customer Service and Support Cloud Service, which is based on the Oracle RightNow CX Cloud Service. New Capabilities Key Oracle RightNow Chat Cloud Service and other cross-channel capabilities include: Chat Business Rules, with over 70 built-in rule conditions, leverage the Oracle Engagement Engine to help enable organizations capture rich visitor data and invoke complex actions and triggers. Chat Business Rules allow granular control over when to engage a customer via the chat channel based on customer behavior, customer profile information and operational information. Click-to-Call provides the option for a customer to engage with a live agent over the phone during the Web browsing experience. Chat Availability Controls provide organizations with the ability to throttle volume through the chat channel based on real-time agent availability and wait time thresholds. This ability to manage the channel more efficiently allows organizations to provide a better experience to customers using the chat channel. Strategic and Operational Chat Channel Analytics provide better insight into channel and agent productivity and utilization and effectiveness with both out-of-the-box reports and ad hoc reports. New chat channel analytics provide comprehensive metrics with full data transparency. Background Service Updates improve high availability metrics for Oracle RightNow Chat Cloud Service during service update periods, setting the industry leading standard for sales and service delivery to customers via the chat channel. Additional Capabilities include: Improved Web developer tools for more efficient self-service user interface design Improved administration for enhanced user sessions management Increased cross-channel community collaboration Enhanced extensibility widgets and syndication management Streamlined content management and analytics capabilities Read the full announcement here

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  • Which techniques to study?

    - by Djentleman
    Just to give you some background info, I'm studying a programming major at a tertiary level and am in my third year, so I'm not a newbie off the street. However, I am still quite new to game programming as a subset of programming. One of my personal projects for next semester is to design and create a 2D platformer game with emphasis on procedural generation and "neato" effects (think metroidvania). I've written up a list of some techniques to help me improve my personal skills (using XNA for the time being). The list is as follows: QuadTrees: Build a basic program in XNA that moves basic 2D sprites (circles and squares) around a set path and speed and changes their colour when they collide. Add functionality to add and delete objects of different sizes (select a direction and speed when adding and just drag and drop them in). Particles: Build a basic program in XNA in which you can select different colours and create particle effects of those colours on screen by clicking and dragging the mouse around (simple particles emerging from where the mouse is clicked). Add functionality where you can change the amount of particles to be drawn and the speed at which they travel and when they expire. Possibly implement gravity and wind after part 3 is complete. Physics: Build a basic program in XNA where you have a ball in a set 2D environment, a wind slider, and a gravity slider (can go to negative for reverse gravity). You can click to drag the ball around and release to throw it and, depending on what you do, the ball interacts with the environment. Implement other shapes afterwards. Random 2D terrain generation: Build a basic program in XNA that randomly generates terrain (including hills, caves, etc) created from 2D tiles. Add functionality that draws the tiles from a tileset and places different tiles depending on where they lie on the y-axis (dirt on top, then rock, then lava, etc). Randomised objects: Build a basic program in XNA that, when a button is clicked, displays a randomised item sprite based on parameters (type, colour, etc) with the images pulled from tilesets. Add the ability to save the item as an object, which stores it in a side-pane where it can be selected for viewing. Movement: Build a basic program in XNA where you can move an object around in an environment (tile-based) with a camera that pans with it. No gravity. Implement gravity and wind, allow the character to jump and fall with some basic platforms. So my question is this: Are there any other commonly used techniques that I should research, and can I get some suggestions as to the effectiveness of the techniques I've chosen to work on (e.g., don't do QuadTree stuff because [insert reason here], or, do [insert technique here] before you start working on particles because [insert reason here])? I hope this is clear enough and please let me know if I can further clarify anything!

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  • The importance of Unit Testing in BI

    - by Davide Mauri
    One of the main steps in the process we internally use to develop a BI solution is the implementation of Unit Test of you BI Data. As you may already know, I’ve create a simple (for now) tool that leverages NUnit to allow us to quickly create Unit Testing without having to resort to use Visual Studio Database Professional: http://queryunit.codeplex.com/ Once you have a tool like this one, you can start also to make sure that your BI solution (DWH and CUBE) is not only structurally sound (I mean, the cube or the report gets processed correctly), but you can also check that the logical integrity of your business rules is enforced. For example let’s say that the customer tell you that they will never create an invoice for a specific product-line in 2010 since that product-line is dismissed and will never be sold again. Ok we know that this in theory is true, but a lot of this business rule effectiveness depends on the fact the people does not do a mistake while inserting new orders/invoices and the ERP used implements a check for this business logic. Unfortunately these last two hypotesis are not always true, so you may find yourself really having some invoices for a product line that doesn’t exists anymore. Maybe this kind of situation in future will be solved using Master Data Management but, meanwhile, how you can give and idea of the data quality to your customers? How can you check that logical integrity of the analytical data you produce is exactly what you expect? Well, Unit Testing of a DWH or a CUBE can be a solution. Once you have defined your test suite, by writing SQL and MDX queries that checks that your data is what you expect to be, if you use NUnit (and QueryUnit does), you can then use a tool like NUnit2Report to create a nice HTML report that can be shipped via email to give information of data quality: In addition to that, since NUnit produces an XML file as a result, you can also import it into a SQL Server Database and then monitor the quality of data over time. I’ll be speaking about this approach (and more in general about how to “engineer” a BI solution) at the next European SQL PASS Adaptive BI Best Practices http://www.sqlpass.org/summit/eu2010/Agenda/ProgramSessions/AdaptiveBIBestPratices.aspx I’ll enjoy discussing with you all about this, so see you there! And remember: “if ain't tested it's broken!” (Sorry I don’t remember how said that in first place :-)) Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • A new name for unit tests

    - by Will
    I never used to like unit testing. I always thought it increased the amount of work I had to do. Turns out, that's only true in terms of the actual number of lines of code you write and furthermore, this is completely offset by the increase in the number of lines of useful code that you can write in an hour with tests and test driven development. Now I love unit tests as they allow me to write useful code, that quite often works first time! (knock on wood) I have found that people are reluctant to do unit tests or start a project with test driven development if they are under strict time-lines or in an environment where others don't do it, so they don't. Kinda like, a cultural refusal to even try. I think one of the most powerful things about unit testing is the confidence that it gives you to undertake refactoring. It also gives new found hope, that I can give my code to someone else to refactor/improve, and if my unit tests still work, I can use the new version of the library that they modified, pretty much, without fear. It's this last aspect of unit testing that I think needs a new name. The unit test is more like a contract of what this code should do now, and in the future. When I hear the word testing, I think of mice in cages, with multiple experiments done on them to see the effectiveness of a compound. This is not what unit testing is, we're not trying out different code to see what is the most affective approach, we're defining what outputs we expect with what inputs. In the mice example, unit tests are more like the definitions of how the universe will work as opposed to the experiments done on the mice. Am I on crack or does anyone else see this refusal to do testing and do they think it's a similar reason they don't want to do it? What reasons do you / others give for not testing? What do you think their motivations are in not unit testing? And as a new name for unit testing that might get over some of the objections, how about jContract? (A bit Java centric I know :), or Unit Contracts?

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  • links for 2010-12-22

    - by Bob Rhubart
    @hajonormann: BPM: Top Seven Architectural Topics in 2010 Oracle ACE Director Hajo Normann offers details on how to design a BPM/SOA solution including: modeling human interaction, improving BPM models, orchestrating composed services, central task management, new approaches for business-IT alignment, solutions for non-deterministic processes, and choreography. (tags: oracle otn soasymposium infoq soa bpm) InfoQ: Simplicity, The Way of the Unusual Architect Dan North talks about the tendency developers-becoming-architects have to create bigger and more complex systems. Without trying to be simplistic, North argues for simplicity, offering strategies to extract the simple essence from complex situations. (tags: ping.fm) Fun with Sun Ray, 3D, Oracle VM x86 and SRIOV (Wim Coekaerts Blog) "One of the things I like about my job is that I get to play around with stuff and make use of the technologies we work on in my teams. Sort of my own little playground." - Wim Coekaerts (tags: oracle otn virtualization oraclevm) Oracle VM VirtualBox 4.0.0 Released! (Oracle's Virtualization Blog) And you were worried about what to get that special someone for Christmas... (tags: oracle otn virtualization virtualbox) Virtual Developer Day: Oracle WebLogic Server & Java EE (#OTNVDD) (Oracle Technology Network Blog (aka TechBlog)) "Virtual Developer Day is back with a vengeance! On Feb. 1, login to learn how Oracle WebLogic Server enables a whole new level of productivity for enterprise developers." Registration is open. (tags: oracle otn events webinar java) New Coherence 3.6 Oracle University Course (Cristóbal Soto's Blog) Cristóbal Soto shares information on the "Oracle Coherence 3.6: Share and Manage Data in Clusters" course now available through Oracle University. (tags: oracle otn grid coherence) The Aquarium: Oracle WebLogic Server & Java EE developer day "Oracle WebLogic is well on its way to contribute to the general Java EE 6 momentum and the OTN Blog has just announced a Virtual Developer Day for Oracle WebLogic." (tags: oracle otn weblogic java) Enterprise 2.0 Use Cases for Semantic Web (Reiser 2.0) "How can an enterprise improve the efficiency and effectiveness of their Knowledge and Community model leveraging semantic technologies and social networking dynamics?" - Peter Reiser (tags: oracle otn enterprise2.0 semanticweb) John Gøtze: European Interoperability Framework 2.0 "This week, the European Commission announced an updated interoperability policy in the EU. The Commission has committed itself to adopt a Communication that introduces the European Interoperability Strategy (EIS) and an update to the European Interoperability Framework (EIF)..." - John Gøtze (tags: entarch Interoperability) Andy Mulholland: Maybe Web 3.0 is quite understandable – and a natural result "The idea of Web 1.0 = content, Web 2.0 = people and Web 3.0 = services has a nice symmetrical feel to it, in fact it feels basically right as such a definition would include the two other major definitions as well. So if we put these things all together what picture do we see?" - Andy Mulholland (tags: web2.0 web3.0) Ken Downs: A Working Definition of Business Logic, with Implications for CRUD Code "The Wikipedia entry on 'Business Logic' has a wonderfully honest opening sentence stating that 'Business logic, or domain logic, is a non-technical term...'"  (tags: businesslogic crud)

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  • Oracle Service Cloud May 2014 Release – Focus on your driving by JP Saunders

    - by Tuula Fai
    The next time you’re twiddling dials on your car’s dashboard to get the air to blow in the right direction, and the right song to play on the stereo, while pulling on the wires to charge your phone and punching in passwords to re-sync your hands-free headset to take a call, consider this… Does having a better dashboard UI in your car improve your driving performance? The Tesla car has one of the most modern and intuitive dashboards in any commercial car today. It is actually based on the design of a smart phone, which can download apps and updates directly from the cloud.  The 17” touchscreen, Lynx-based dashboard totally integrates all channels and devices, allowing the driver to focus on the smooth driving and power of this luxury (toy) car.  What the folks at Tesla didn't do was avoid the complexity of our needs. Instead, they streamlined them. And, while we might not all be able to afford a Tesla, their approach demonstrates that a modern UI approach can ultimately make a positive difference in our lives and businesses.  This is why the productivity and effectiveness of a Modern Contact Center is many times greater than that of a traditional contact center. Agents in a Modern Contact Center get to focus on the task at hand, the customer engagement, rather than stumbling their way through Lego blocks of complexity.  The Oracle Service Cloud is a modern approach to customer service that empowers your agents to achieve greater focus on improving your operational and strategic success through streamlined business processes.  Here are some of the recent May 2014 release highlights to the Oracle Service Cloud: Performance Enhanced Desktop UI A modern agent desktop interface that optimizes clumsy tasks, logins, screens and workflows and is optimized for agent and system performance. Improvements include performance for drag-and-drop configurable views, saved searches, and improved caching for high-speed performance even during disconnected or slow internet access.  Customer Experience Routing A streamlined automatic way to connect the right customer need to the best agent skills, based on multidimensional variables such as product skills, language skills, workload, call volume to optimize the connection and resolution experience. On-The-Go Mobile Improvements to the Agent mobile app that extend connectivity to websites, and customer surveys that are mobile-ready and rendered for any device, and ensure the customer’s voice is captured while the insight is still top of mind.  Infused Social Engagement Enhancements to infused social capabilities allow agents to respond in social threads directly from within the agent desktop, with the information becoming part of the incident record for automatic actions (such as replay or escalate) triggered off the response. Front-End Siebel Contact Center The market leading online Web Customer Self-Service interface from the Oracle Service Cloud, is now out-of-the-box ready for Oracle Siebel customers. Deploy a new online web self-service interface in a matter of weeks to have customers self-serve and self-solve answers, with escalated incidents routed directly into the Oracle Siebel Contact Center. For more information on the latest enhancements for the Oracle Service Cloud, please see the Oracle Service Cloud May 2014 Capabilities and Benefits. Related blogs: Oracle Service Cloud Feb 2014

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  • Architects, Leadership, and Influence

    - by Bob Rhubart
    Technical expertise is a given for architects. In addition to solid development experience, extensive knowledge of technical trends, tools, standards, and methodolgies (not to mention business accumen) provides the foundation for the decisions the architect must make in the effort to get all the pieces to work together. But even superior technical chops can't overcome a lack of leadership. Leadership is about influence: the ability to effectively communicate — to sell your ideas and defend your decisions in a manner that affects the decisions of the people around you. Leadership and influence are especially important in situations in which the architect may not have the authority to simply tell people what to do. And even when the architect has that kind of authority, influential leadership can mean the difference between gaining real buy-in and support from colleagues and stakeholders, and settling for their grudging acceptance (or worse). Guess which outcome is likely to produce the best results. In a previous post I presented some examples of the kind of criticism that is leveled at architects, a great deal of which can be attributed to a lack of leadership and influence on the part of the targets of that criticism. So it was serendipitous that I recently ran across a post on the Harvard Business Review blog written by Chris Musselwhite and Tammie Plouffe. That post, When Your Influence Is Ineffective, includes this: [I]nfluence becomes ineffective when individuals become so focused on the desired outcome that they fail to fully consider the situation. While the influencer may still gain the short-term desired outcome, he or she can do long-term damage to personal effectiveness and the organization, as it creates an atmosphere of distrust where people stop listening, and the potential for innovation or progress is diminished. The need to "see the big picture" is a grossly reductive assesement of the architect's responsibilities — but that doesn't mean it's not true. That big picture perspective must encompass both the technological elements of the architecture and the elements responsible for implementing those technologies in compliance with the prescribed architecture. Technologies may be tempermental, but they don't have personalities or egos, and they are unlikely to carry a grudge — not yet, anyway (Hello, Skynet!).  Effective leadership and the ability to influence people can help to ensure that all the pieces fit and that they work together, today and tomorrow.

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  • A "First" at Oracle OpenWorld

    - by Kathryn Perry
    A guest post by Adam May, Director, Fusion CRM, Oracle Applications Development There are always firsts at OpenWorld. These firsts keep the conference fresh and are the reason people come back year after year. An important first this year is our Fusion CRM customers who are using the product and deriving real benefit from Fusion CRM. Everyone can learn from and interact with them -- including us!  We love talking to customers, especially those who are using our solutions in unexpected ways because they challenge us! At previous OpenWorlds, we presented our overall Fusion vision and our plans for Fusion CRM. Those presentations helped customers plan their strategies and map out their new release uptakes. Fast forward to March of this year when the first Fusion CRM customer went live. Since then we've watched the pace of go-lives accelerate every single month. Now we're at the threshold of another OpenWorld -- with over 45,000 attendees, 2,500 sessions and LOTS of other activities. To avoid having our customers curl into a ball with sensory overload, we designed a Focus On Document to outline the most important Fusion CRM activities. Here are some of the highlights: Anthony Lye's "Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap" on Monday at 3:15 p.m. The CRM Pavilion, open in Moscone West from Monday through Wednesday; features our strategic Fusion CRM partners and provides live demonstrations of their capabilities General Session: "Oracle Fusion CRM--Improving Sales Effectiveness, Efficiency, and Ease of Use" on Tuesday at 11:45 a.m.; features Anthony Lye and Deloitte "Meet the Fusion CRM Experts" on Tuesday at 5:00 p.m.; this session gives customers the opportunity to interact one-on-one with Fusion experts divided into eight categories of expertise CRM Social Reception on Tuesday from 6-8 p.m.; there's no better way to spend the early evening than discussing Fusion CRM with Oracle experts and strategic partners over appetizers and drinks Wednesday night is Oracle's Customer Appreciation event; enjoy Pearl Jam, Kings of Leon, etc. beginning at 7:30 p.m. at Treasure Island Be sure to drink plenty of water before sleeping Wednesday night and don't stay out too late because we have lots of great content on Thursday; at the top of the list is "Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement" at 11:15 a.m. We hope you have a fantastic experience at OpenWorld 2012! And here's a little video treat to whet your appetite: http://www.youtube.com/user/FusionAppsAtOracle

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  • Webcast

    - by bwalstra
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} Invites You To: Monetizing Digital Media From Clicks To Cash Digital goods and services are booming, and smart businesses are transforming the way they sell and deliver their offerings in the exploding digital marketplace. Using information-services, credit-card, and digital-media examples Oracle’s Mustafa Oyumi and Tripp Partain will show the Oracle Digital Media solution - from clicks to cash: · Design, Model, and Launch New Products · Review Real Time Market Effectiveness and Respond · Rate, Bill, Invoice, Revenue Rec, and Collect · Determine Rights, Royalties, Licensing, and Commissions · Analyze Enterprise Results Friday, July 6, 2012 11:00 a.m. – 11:45 a.m. <Webcast Details> <Webcast Details> Agenda 11:00 a.m. Overview 11:10 a.m. Demo 11:30 a.m. Q&A Copyright © 2012, Oracle. All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement 36526 Oracle Corporation - Worldwide Headquarters, 500 Oracle Parkway, OPL - E-mail Services, Redwood Shores, CA 94065, United States Create or update your profile to receive customized e-mail about Oracle products and services. If you do not wish to receive any further electronic marketing communications from Oracle you can Opt-Out completely, please note you will no longer receive newsletters and product information you may have subscribed to.

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  • What is the difference between development and R&D?

    - by MainMa
    I was asked by a colleague to explain clearly the difference between ordinary development and research and development (R&D) and was unable to do it. After reading Wikipedia, I still don't have the precise answer. According to Wikipedia (slightly modified): There are two primary models: In one model, the primary function is to develop new products; in the other model, the primary function is to discover and create new knowledge about scientific and technological topics for the purpose of uncovering and enabling development of valuable new products, processes, and services. The first model is confusing. Does it mean that development (not R&D) consists exclusively in adding new features to a product, solving bugs and doing maintenance? What if something which was previously developed as a new feature becomes a separate product? The second model is less confusing, but still, how to qualify whether something is new knowledge or existent knowledge which is just rediscovered? Later, Wikipedia adds that ordinary development is different from R&D because of its: nearly immediate profit or immediate improvement. It's still not clear enough. How to qualify "nearly immediate profit"? What if a task has an immediate profit but requires heavy research? Or if it is basic but has uncertain profit, like the enforcement of a common style over the codebase? For example, does it belong to development or R&D to: Develop an engine which abstracts the access to the database, simplifying and shortening enormously the code of other applications (existent or ones which will be written in future) which should access to the database? Establish a new service-oriented architecture for the entire organization of company resources, in order to move from a bunch of separate and autonomous applications to a set of well-organized, interconnected web services, like what is used by Amazon? Design a new communication protocol to allow faster replication of data between two data centers of the company? Conceive a new type of software testing while working on a specific product, knowing that this type of testing will improve/simplify the testing process? Prove that Functional programming is more appropriate than OOP for a specific application, based on evidence, logic and previous experience? Enhance the existent application by adding gestures on tactile screens, after doing studies and testing that shows that those gestures improve the productivity of the users by a ratio of at least 1.4 for a precise set of tasks? Find a way to strongly enhance the Power usage effectiveness (PUE) of a data center? Create a Domain-Specific Language (DSL)? In short, how could I determine whether I'm doing R&D while working on something?

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  • Oracle PeopleSoft PeopleTools 8.53 Release Value Proposition (RVP) published

    - by Greg Kelly
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} The Oracle PeopleSoft PeopleTools 8.53 Release Value Proposition (RVP) can be found at: https://supporthtml.oracle.com/epmos/faces/ui/km/DocumentDisplay.jspx?id=1473194.1 The PeopleSoft PeopleTools 8.53 release continues Oracle’s commitment to protect and extend the value of your PeopleSoft implementation, provide additional technology options and enhancements that reduce ongoing operating costs and provide the applications user a dramatically improved experience. Across the PeopleSoft product development organization we have defined three design principles: Simplicity, Productivity and Total Cost of Ownership. These development principles have directly influenced the PeopleTools product direction during the past few releases. The scope for the PeopleTools 8.53 release again builds additional functionality into the product as a result of direct customer input, industry analysis and internal feature design. New features, bug fixes and new certifications found in PeopleTools 8.53 combine to offer customers improved application user experience, page interaction, and cost-effectiveness. Key PeopleTools 8.53 features include: · PeopleSoft Styles and User Interaction Model · PeopleSoft Data Migration Workbench · PeopleSoft Update Manager · Secure by Default Initiative Be sure to check out the PeopleSoft Update Manager. Many other things are also happening in this time frame. · See the posting on the PeopleSoft Interaction Hub https://blogs.oracle.com/peopletools/entry/introducing_the_peoplesoft_interaction_hub · The application 9.2 RVPs will also be published over the next few months · If you haven't seen it, check out John Webb's posting on the PeopleSoft Information Portal https://blogs.oracle.com/peoplesoft/entry/peoplesoft_information_find_it_quickly

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  • Spotlight on an office - Nairobi, Kenya

    - by Maria Sandu
    Hi everyone, my name is Joash Mitei. I am a graduate Intern at Oracle Systems Kenya and I will briefly take you through our offices and the working environment here in Nairobi, Kenya. I’ve been with Oracle since February 2012 and I’m responsible for Applications Pre-sales focusing on Oracle EPM and E-Business Suite. My background is Finance and Accounting therefore joining Oracle was almost a totally a different ball game but the transition has been smooth. The Oracle offices here are located on the second floor of Mebank Towers. We moved to the 2nd floor just three months ago from the 5th floor mainly because of the growing workforce. We are covering the whole Eastern Africa region hence diversity in culture is evident. This is a plus since you get to interact with people of very different backgrounds, cultures and ways of thinking. The building itself is on the outskirts of the CBD hence free from the hustle and bustle of the town. The office is split into different sections; there is a main working area which has an open desk design that fosters interaction between colleagues, there are 4 conference rooms for meetings and presentations, there are 3 quiet rooms for a little privacy when needed and there is a dining area for meals and ‘hanging out’. The working environment is world-class, to say the least. The employees are very professional, quite smart and needless to say, very busy. There are 4 interns covering sales and pre-sales in both Tech and Apps. As an intern you get support from your supervisor but you are required to show initiative yourself and thus the need to be very pro-active and inquisitive. The local management is well structured and communicative to ensure effectiveness and efficiency in the office. Apart from the daily work, we usually have events to boost staff morale such as ‘TGIF hang -out’, football matches against each other or versus other companies, and team building retreats. All these are monumental in fostering the RED POTENTIAL. We also do numerous CSR activities in the local communities . Well, that’s the Kenyan office for you. Glad to be your tour guide. Have a superb day!

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  • Enlarging everything on 16" 1920x1080 notebook display in Windows 7

    - by Rob
    Does Windows 7 have an option to enlarge everything on the screen, e.g. via a spi setting? How well does this work? i.e. do the objects look clear when enlarged? I ask this because sometimes software that enlarges non-photographic bitmap images e.g. icons and symbols can leave them artifacted with harsh jaggier slopes and blurred lines. I've tried the dpi setting in Windows XP but it doesn't enlarge everything, and some things are not so clear as described above. I'm looking at a notebook/laptop with this spec. I've already enjoyed using a 15.4" 1920x1200 display for 5 years. I've tried the dpi setting in Windows XP but it doesn't enlarge everything, and some things are not so clear as described above. I am buying a laptop for my father who will probably prefer larger objects on the screen, although I want to provide some future proofing by allowing more on the screen if needed. I'm not interested in answers that debate the effectiveness or otherwise merits of 1920x1080 on a 16" display, please. The alternative option of 1366x768 seems too little.

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  • Hosting multiple websites from home

    - by dean nolan
    I have just been accepted for Microsofts Wevsite Spark program which I mainly got for the tools, Visual Studio, Blend. I also have a few of my own websites, personal and a couple of business ones. I also work freelance and sometimes I would like a place to just put a demo up of a clients project. The websites I currently have are all on differnet hosting provders and domain registrars. The WebsiteSpark comes with Windows Server 2008 and SQL Server 2008. It would be really advantagous of me to have all these in one place but also so I have complete control over the database and the environment. So I am thinking over the next 4-6 months of migrating all this to my own server that I will host from home, or maybe even setup at home and then store in a proper datacentre. I was wondering what steps I should take and what to be aware of, specifically: 1) having all these different websites on one computer and having the url got to the proper place. 2) Cost effectiveness? Having the server in home as apposed to datacentre. Most solutions I see charge over £1000 a month to have a machine in datacentre. This is mostly for my own ease of management and shared hosting which I currently have is very limited configuration wise. Would getting a server in house be beneficial for then upgrading to the cloud? What measures should I take with my ISP? I know this is a lot I've asked but just even links to good articles would be good. Thanks

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  • computer fails to boot during/after POST for five or six boots, then works

    - by N13
    For the last few days, my computer has had issues booting. I've seen two different behaviors: The screen displays the graphics card information, then begins to list the RAM, hard drives, etc. At different points in this process (after the graphics info), the computer shuts off. After five or six attempts, it then boots normally. In roughly the same time frame, the computer freezes, and fails to boot. I think it boots successfully on the next attempt. I've also noticed that in some instances, the computer freezes on shutdown. It gets right to the point where it should shut off, but doesn't. I recently combined the best parts of two different machines into this one. I'm booting to GRUB, with Ubuntu 12.04, Linux Mint 11 and Windows Vista (unfortunately) as my OS options. It has an Enermax Modu82+ 525W power supply, and I've used an online calculator to determine that my load shouldn't exceed 400W. I even unplugged a hard drive, but that didn't help. I found the latest BIOS, patched it and checked the settings, but that didn't fix it. I'm fairly certain this issue didn't exist at first, but might have started when the power at my new apartment dropped for a second. The machine is plugged into a surge protector strip, but it's old and I've heard they lose effectiveness with age. Is a power dip as damaging as a spike? If something were damaged, why would it boot successfully after five or six attempts? It's almost like the BIOS or PSU need to be primed. The trouble with debugging is that there seems to be a "grace period" after shutdown where the issue doesn't present itself again. What should I try next?

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  • Social Media Talk: Facebook, Really?? How Has It Become This Popular??

    - by david.talamelli
    If you have read some of my previous posts over the past few years either here or on my personal blog David's Journal on Tap you will know I am a Social Media enthusiast. I use various social media sites everday in both my work and personal life. I was surprised to read today on Mashable.com that Facebook now Commands 41% of Social Media Trafic. When I think of the Social Media sites I use most, the sites that jump into my mind first are LinkedIn, Blogging and Twitter. I do use Facebook in both work and in my personal life but on the list of sites I use it probably ranks closer to the bottom of the list rather than the top. I know Facebook is engrained in everything these days - but really I am not a huge Facebook fan - and I am finding that over the past 3-6 months my interest in Facebook is going down rather than up. From a work perspective - SM sites let me connect with candidates and communities and they help me talk about the things that I am doing here at Oracle. From a personal perspective SM sites let me keep in touch with friends and family both here and overseas in a really simple and easy way. Sites like LinkedIn give me a great way to proactively talk to both active and passive candidates. Twitter is fantastic to keep in touch with industry trends and keep up to date on the latest trending topics as well as follow conversations about whatever keyword you want to follow. Blogging lets me share my thoughts and ideas with others and while FB does have some great benefits I don't think the benefits outweigh the negatives of using FB. I use TweetDeck to keep track of my twitter feeds, the latest LinkedIn updates and Facebook updates. Tweetdeck is a great tool as it consolidates these 3 SM sites for me and I can quickly scan to see the latest news on any of them. From what I have seen from Facebook it looks like 70%-80% of people are using FB to grow their farm on farmville, start a mafia war on mafiawars or read their horoscope, check their love percentage, etc...... In between all these "updates" every now and again you do see a real update from someone who actually has something to say but there is so much "white noise" on FB from all the games and apps that is hard to see the real messages from all the 'games' information. I don't like having to scroll through what seems likes pages of farmville updates only to get one real piece of information. For me this is where FB's value really drops off. While I use SM everyday I try to use SM effectively. Sifting through so much noise is not effective and really I am not all that interested in Farmville, MafiaWars or any similar game/app. But what about Groups and Facebook Ads?? Groups are ok, but I am not sure I would call them SM game changers - yes there is a group for everything out there, but a group whether it is on FB or not is only as good as the community that supports and participates in it. Many of the Groups on FB (and elsewhere) are set up and never used or promoted by the moderator. I have heard that FB ads do have an impact, and I have not really looked at them - the question of cost jumps and return on investment comes to my mind though. FB does have some benefits, it is a great way to keep in touch with people and a great way to talk to others. I think it would have been interesting to see a different statistic measuring how effective that 41% of Social Media Traffic via FB really is or is it just a case of more people jumping online to play games. To me FB does not equal SM effectiveness, at the moment it is a tool that I sometimes need to use as opposed to want to use. This article was originally posted on David Talamelli's Blog - David's Journal on Tap

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