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• General purpose ticketing/tech support system [closed]

  - by crazybyte

  Possible Duplicate: What’s your favorite ticketing system? I was wondering if somebody could recommend me a very user friendly or simple general purpose ticketing/tech support system. I need something that is web based, preferably open-sourced/free software implemented using PHP, Ruby, Ruby on Rails or Java (as back end) with MySQL or PostgreSQL as database engine. I need something that is not development management oriented or project management oriented like Eventum or similar (random example), something to which the user can connect open a tech support request and be able to follow it until is solved or dropped.I need it to be open-sourced to be able to modify it if there is a need or extend it. I tried a number of such systems available and I found that osTicket or eTicket is something that it's close to what I need, but the code is somewhat flaky and some of the features are working badly or behaving strangely. Any thoughts/advice where to find something similar? Thanks!

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• full-screen browsing with IE10 on Windows 8

  - by Tom

  I have updated to Windows 8 and got Internet Explorer 10, but I don't get the full screen mode, is just like another desktop app. All links on the Windows Store Apps (Bing, News...) redirect to the old desktop and open my default browser. I have been looking on the IE10 options but I don't see this option. How can I solve this? Maybe this info help: Windows version: Windows 8 Pro 64 bits Installed Browsers: Firefox, Chrome (default), Opera, IE10 I have seem other people with the same version and is working

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• Is it possible to view Facebook news feeds page by page rather than loading it all as I scroll?

  - by oscilatingcretin

  If you want to scroll through your Facebook news feed (be it on the main feed, your personal feed, or in groups) to older parts, you have to scroll to the bottom, wait for the ajax load of the next part of the feed, and repeat. The problem with this is that, if you're scrolling down very far, the HTML document just gets bigger and bigger until your browser starts to die due to the overload of resources brought on by added HTML, text, and even images. This pretty much sets a limit to how far back you can scroll. Clicking on months and years on your personal feed has the same effect of cumulatively adding feed segments to the HTML document. I notice that this month/year feature is not available on the main feed and for groups. If there were a way to literally page through the feed so that only a single page's worth of feed data is loaded at a time, that would make scrolling through it much more doable.

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• Windows Server 2008 freezes when I run programs as administrator

  - by user5795

  I am working on a machine running Windows Server 2008. Every program I have tried to run (firefox, notepad, wordpad) works fine, but if I right-click on any item on the desktop or the start menu and select "Run as Administrator" it freezes. I can move the mouse around and open/close the start menu, but the items in the start menu do not change color when the mouse hovers over them. I googled for answers for some time but had no luck. Does anyone have any ideas that I could try? (Update: I forgot to mention that the machine is virtual and I am using VMWare Workstation. In order to answer the questions below, I have been going to the same snapshot of the system each time. This lets me start the system in the exact same place each time in order to answer your questions and test.) (Update: When I run any process as administrator and it freezes, I can start task manager, but I cannot see the new process (notepad, etc...) )

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• Windows 7 RDP Fullscreen mode

  - by kubal5003

  I have a problem with remote desktop connection in Windows 7. When I connect to remote computer I would like to switch to fullscreen like I did in previous versions - just by clicking maximize. When I was in fullscreen mode and I moved the mouse to the upper border of the screen a nice bar appeared and I could minimize rdp or close it. In Windows seven when I click on the maximize button the window maximizes like a normal window - menu start/taskbar(whatever you call it) is still visible and because the resolution of the rdp client desktop is set like on the computer that I'm using it's not fully visible and scrollbars appear. That's really annoying. Can anyone tell me what to do? Is it a bug or maybe there is a "magic shortcut" that is poorly documented and does the trick? (I was trying to find it myself first ofcoz, but no result)

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• Windows Explorer - How can an large file have a zero "Size on disk" value? What does it mean

  - by Jaans

  I would expect some discrepancy between "Size" and "Size on disk" in Windows Explorer due to file system allocations etc. Below is a screenshot of an example file on a Windows 2012 R2 file server that has a 81.4 MB "Size" but for the "Size on disk" it's 0 bytes. What gives? I have other files doing the same, but yet another set of files and folders behaving as expected showing the size on disk relatively close to the actual file size. The volume is a basic disk, formatted with NTFS and the default 4K allocation units. No compression is set for any file or folder on the volume. (For those more paranoid, I did a malware scan, and also confirmed there is not ADS streams associated with the file in question). The user account running Windows Explorer is the domain administrator, and the file owner is also the domain administrator. Thanks for reading!

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• How to limit access to Exchange 2003 Mobile Actviesync server by user?

  - by micilin

  So I was asked to set up an Exchange Activesync mobile gateway. That's done. It's a separat eExchange 2003 front-end server configured for SSL, and I've put an off-domain ISA server in front of it. Now I'm being asked to limit which users can connect to it. By default an Exchange front-end server allows any user who has a mail account to connect to the front -end server. So I'm looking at the permissions on the various IIS sites/apps on the server, but I know that it's easy to break Exchange Front-end server perms. So I've got the following in IIS: Exadmin Exchange EchWeb Microsoft-SErver-ActiveSync MobileAdmin OMA And a couple of others that I dont think are relevant. Can I change the permissions on one of these to restrict who can connect to Activesync? As a bonus: Can I do it in a way that does not affect ordinary browser based Exchange Access? Thanks in Advance!!

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• Trouble getting PHP, Apache, and Zend talking to eachother (localhost)

  - by Joel

  Hi guys, I've searched through several other questions, but haven't found my solution. THe main reason is that I'm not even sure if I have all these things properly installed. I have a hosting account, and have always just deployed everything into the internets, but I'm finally trying to figure out how to get my desktop set up right for learning Zend Framework. I have Apache Server 2.2, PHP, And Zend Framework installed. I'm trying to do this tutorial: http://akrabat.com/wp-content/uploads/Getting-Started-with-Zend-Framework.pdf The problem is when I click on the link: http://localhost/zf-tutorial/public I get an Error 404. If I type in http://www.localhost I get "It Works!" in the browser. I'm thinking this means I have Apache installed correctly, but am not pointing correctly to the Zend tutorial? Thanks for any help!

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• Web Content Filtering for Windows Clients

  - by djoyce

  I'm working with a small business to solve a bunch of problems. One is their Windows 7 POS registers need to have web access restricted to only three remote support sites, but the back office machine needs an unfiltered connection. I'd like something I can install and configure on the few registers to block all but those few sites. In a perfect world this would restrict the normal register user, but the admin user would not be filtered. Free is best, if it works, but a small fee would be alright too. Microsoft's Family Safety filter is close, but requires a Windows Live account, which isn't ideal, but may be alright. Anyone use this in a small business environment? I'd prefer something easily managed at the local machines. K9 Web Protection is interesting and I'm going to look into it more. Are there other options? Seems like someone would have made something simple like this as an open source project, but maybe not.

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• [linux] preventing access in shared hosting

  - by jack

  Hi Linux Admins I set up a small shared hosting that contains some sites. For each site, there is a user. I mean, for abcd.com, I created abcd.com user and put htdocs for web hosting. I have no idea on how to prevent abcd.com from accessing xyzd.com's data. I have chmoded by changing 0 to others permission, which makes access defined by Apache when I view it with browser. How can I secure access? Thanks.

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• using modrewrite to change http to https? (not redirect)

  - by PaulHanak

  This might sound a little crazy, but bare with me. I basically have an include file, lets say inc-navigation.html, that has absolute paths (http://www.pathtoimage.com/image.com) that are on EVERY PAGE. Well, using SSL, I can't use that same include file because it is not referencing https:// What a pain! SO, I was maybe thinking of using htaccess to do a url rewrite of all references of HTTP to HTTPS when the browser requests a https page. Again, just to be clear, I don't want to "redirect", just "replace". So, I have this.... RewriteCond %{HTTPS} !=on RewriteRule ^http$ https but it doesn't seem to be working. I probably have the syntax wrong though. :) Of course, this is even if this type of thing is even possible!?

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• NVidia raid 5 array spooling sounds and delay

  - by Chase B. Gale

  I've had a raid 5 array setup with 3 2TB WD Green drives for about 3 years now. Starting last week, when I would access the array for the first time, I hear a loud drive spooling sound and experience a ~5 second delay before being able to access\save files. This behavior happens when I don't use the array for some time (about an hour) and after occurring it doesn't happen again if I continue to access the array. I've run SMART scans on all drives and they come back as being a-ok. What's causing this? Is my array getting close to death?

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• 'Unlimited' free trial of Windows Server 2008 by deleting and reinstalling VM? [closed]

  - by MrVimes

  I am using Virtual Machine software (VirtualBox) to learn Windows Server 2008 R2 Network Infrastructure (70-642). Trouble is - I'm learning at an extremely slow pace and so the trial periods of my virtual machines are close to running out. If I delete the VMs then install WS2008R2 from scratch on new VMs is that violating the acceptable use policy of Microsoft? I am aware that I can extend the trial, but it seems I can only do that by 10 days at a time. Also I think having to re-install from scratch is a good way to reinforce the knowledge.

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• Function key taken by another program, how to default it

  - by Milox

  Everytime I press the F11 key it opens up a browser window with the same URL. This happens anywhere I press it and I need this key to have it's default behavior because I use it to program on Visual Studio (Windows 7). Any ideas why this is happening and how to go back to default function keys?, I haven't installed anything that I remember can cause this behavior. This is a standard Dell desktop key board, no multimedia keys, like this one: Firing URL is http://argos:8080/Login.jsp?jsessionid=55rh3obsahm9m seems like one of our company's internal addresses but IT guys say they have no idea about it. I don't see any suspicious software that can be causing this.

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• .htaccess redirect not preserving http_referer header

  - by CodeToaster

  We're merging with another company, and we want to redirect content from their (Apache) website to our (IIS) site. When traffic arrives at our site, we inspect the HTTP_REFERER, and if the visitor was just redirected from the company's site that we just merged with, they'll be presented with a "splash" page announcing the merger. I've added the line... Redirect / http://www.oursite.com/ ...to their .htaccess, which works fine, except that when the browser is redirected it doesn't send the HTTP_REFERER header. I've tried redirecting with redirect codes 301, 302 and 307 (the default, I believe, is 302) and all have the same effect (redirects fine, but no HTTP_REFERER). Can anyone provide some insight into why HTTP_REFERER wouldn't be included?

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• Empty DVD Drive indicates it has music in it (CDFS)

  - by Amado Colberg

  I have a Windows 7, 64 bit computer with a Blu-ray DVD drive. When I first start the computer, the DVD drive indicates it has music in it, but it is empty. If I put a CD in it, it will not Autoplay. But, if I open the drive and close it again, it will Autoplay and will no longer act as if it has a music CD in it. I've checked the drive with Plextor Utilities and it says it is working OK. I would appreciate any help with this.

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• running a web server with encrypted file system (all or part of it)

  - by Carlos

  Hi, I need a webserver (lamp) running inside a virtual machine (#1) running as a service (#2) in headless mode (#3) with part or the whole filesystem encrypted (#4). The virtual machine will be started with no user intervention and provide access to a web application for users in the host machine. Points #1,#2 and #3 are checked and proved to be working fine with Sun VirtualBox, so my question is for #4: Can I encrypt the all filesystem and still access the webserver (using a browser) or will grub ask me for a password? If encrypting the all filesystem is not an option, can I encrypt only /home and /var/www ? will apache/php be able to use files in /home or /var/www without asking for a password or mounting these partitions manually? Thanks

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• Hostname confusion (Ubuntu Server 10.04)

  - by letseatfood

  I have just setup Ubuntu 10.04 Server Edition. I have been following this tutorial. The DNS information seems to be setup correctly now, but I am confused about the hostname. Currently it is laughingbuddha.home. That is a name I created. Now, I am mainly not sure how to connect from another computer on my network. I basically want to be able to put PHP files on the server box and then test them via a web browser on my other computer. So, I think I digressed from my first question, but would somebody please help me figure out if the hostname is okay for doing what I need to do? Thank-you!

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• Audio Midi Setup needs to be quit before able to be opened again in OS X Mountain Lion

  - by Dschee

  Since Mac OS X Lion (I'm using Mac OS 10.8.2 now) I have the exact same issue with audio midi setup software from Apple. It's not really a not working thing but it still is annoying: Every time I open audio midi setup to change something (e.g. change to my Apple TV for audio playback) and close the window afterwards the application doesn't quit – what would be OK if a click on the Icon (or the starting of the application over Spotlight) would cause the application to open a new window of audio midi setup, but it doesn't. So what I have to do to get the window back is first quitting the application manually and restarting it again. That's quite painful since I sometimes opened the application days ago and forgot that it's still opened... Does anyone have the same issue? Can someone explain this behavior to me? And most important: Does anyone know a workaround?

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• Shortcut for enabling / disabling Greasemonkey (or specific script)

  - by ldigas

  talking about firefox here ... I don't use Greasemonkey on any other browser, but if you know, do add info for those as well I use Greasemonkey daily ... having some 20 scripts loaded all the time which save me a ton of grief. But, some of them I sometimes don't need ... few examples: - I use Google Image Status Reporter & Direct Images (links you directly to image file) ... but sometimes I want to go to the page where the image is ... - GReader Minimalist Style ... until I actually need to check the trends and some stuff it hides - there are other examples but these two first sprang to mind, since I just were thinking about that ... To put the long story short ... sometimes I would like a shortcut to disable Greasemonkey, so I don't have to go into the menubar and so on (which I also have half hidden for space) ... anyone knows of any, or how one could create one ?

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• apache dont send me mp3 header even when use direct address to the file

  - by user1728307

  apache dont send me mp3 header even when use direct address to the file, it means i can play it with flash audio players on my web pages, but when i tried to download from direct address on my server i got "Error 101 (net::ERR_CONNECTION_RESET): The connection was reset" or sometimes gives me a file with mp3 extension that has just 13B files-size, and when i open that file in gedit/notepad there is just: <html></html> i dont have any problem with php files and images, but mp3 files never be send to browser for download or play. i added this code to httpd.conf: AddType audio/mpeg .mp3 but there is not any difference!! thanks in advance

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• Moving cpanel backup of magento site to VPS

  - by user2564024

  I was having my site in shared hosting, I took the entire backup, its structure is like addons homedir mysql resellerpackages suspendinfo bandwidth homedir_paths mysql.sql sds userconfig counters httpfiles mysql-timestamps sds2 userdata cp locale nobodyfiles shadow va cron logaholic pds shell vad digestshadow logs proftpdpasswd ssl version dnszones meta psql sslcerts vf domainkeys mm quota ssldomain fp mma resellerconfig sslkeys has_sslstorage mms resellerfeatures suspended Now I have subscribed to vps, I have copied the files inside homedir/public_html to var/www/html of my new hosting, but am seeing the following error when I view it browser, There has been an error processing your request Exception printing is disabled by default for security reasons. Error log record number: 259343920016 I have just created database with name magenhto inside mysql. Previously I had cpanel and used one click installer. Hence am not aware of how to use that data inside mysql to this new system and are there any more changes.

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• Windows 7 tasks don't switch when clicking window

  - by Jonathan Weinraub

  I got a peculiar problem with an enduser today. He says for the past month or so, if he has a window open (not maximised) and he clicks the window below it (also not maximised), it won't switch to it. For example, if he is in Lotus Notes, and wants to go back to Firefox, and he clicks the Firefox title bar, the tasks don't change focus/switch to it. This doesn't happen for applications. Usually it is with Firefox but if he's in Matlab and goes to PADS for example, they switch fine. If you close the apps, and reopen them, it'll work, but about 30 minutes later the weirdness then resumes. Any insight would be greatly appreciated. Thanks!

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• Textmate: Find and replace across project with contents of one file from said project

  - by griotspeak

  I have a regular expression to find the text I want (I wrapped the relevant section in custom tags), and I can do it by hand without much issue, but what I want is a way to automatically find and replace throughout the entire project. A macro seems like an OK idea, but it would be nice to have a command (to edit and tweak). sed seems like a good bet, but I am pretty unfamiliar with it. I am not so much asking for a complete solution as I am asking for an example that does something close to what I want. I don't really know of a good way to start.

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• Disable CTRL + ALT + [LETTER] to produce accented variations

  - by Barney

  After an unknown config change, CTRL + ALT + [LETTER] has started producing common accented versions of [LETTER]. I'm not a big fan of this arrangement, seeing as I've memorized all my favourite ALT + [NUMPAD SEQUENCE] references and was used to using CTRL + ALT + [LETTER] for various other application-specific commands in my text editor. The prominent result from my searching suggests that this has something to do with a switch to an 'international keyboard', and says this can be removed in the control panel or toggled by hitting ALT + SHIFT, but I can't get my system to confirm this, and the solutions (or close approximations thereof) don't work. Specifically, I've been to Control Panel\Clock, Language, and Region\Language\Advanced settings and switched the override for default input method from 'language list' to English and I've been to Control Panel\Clock, Language, and Region\Language\Language options and made sure that I only have my one input method (UK). Other than that I'm not quite sure where to look. Any ideas?

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