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  • What are the real life implications for an Apache 2 license?

    - by Duopixel
    I want to use SVG Edit for project. This software is distributed under the Apache 2 license. I've seen that: all copies, modified or unmodified, are accompanied by a copy of the licence all modifications are clearly marked as being the work of the modifier all notices of copyright, trademark and patent rights are reproduced accurately in distributed copies the licensee does not use any trademarks that belong to the licensor Do these pertain to the code or should I display the license somewhere in the GUI? The orignal software displays a "powered by SVG Edit", is it ok if I remove this? And most importantly: what is the correct etiquette for doing this? I don't want to be an asshole, but at the same time I want to simplify the UI as much as possible and removing the link will be part of it if it's not considered rude.

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  • How to learn programming in Kindergarten?

    - by Kinder
    Last time I asked for peer review on a new language called KinderScript, which its Code Division Multiple Access succinct style looked like white noise that saturated two police reviewer's narrow band. The question has only 1 hour life with 38 views shortly after the shouting of shut-up-leave-now. Ok, That's totally off topic. That is not the question. I'm asking a peer review on the design of KinderScript [1], within the context of an intriguing: "How to learn programming in kindergarten?" [1] http://code.google.com/p/ac-me/downloads/detail?name=kinder.pdf&can=2&q= Thanks for any feedback. No police please. I choose this forum to ask because here has not only many professional but also many new leaners. Both views are appreciated.

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  • If Apple made Cars [closed]

    - by benhowdle89
    There was a joke going round a few months(?) ago that if the GM industry kept up with the computer industry that we'd all be better off (in relation to driving and costs). There was also a counter joke that if Microsoft made Cars you would, for example, have to squeeze the wing mirror, honk the horn and move the gearstick the reboot the car (CTRL + ALT + DEL) This got me thinking in terms of Apple's recent iPad 2 release, if Apple made cars what would they be like? What sort of technological advancements would software developers and programmers be able to implement if you built a car in a similar fashion to building an iPhone app. Xcode is you Mechanics garage, as it were. What would a car look like if it was designed by Apple Chief of Design: Jonothan Ive?

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  • Formula for three competing heroes, each has one they can beat and one they're beaten by

    - by Georgiadis Abraam
    I am trying to design a game for a project I have, The main idea is: 3 Types of heroes 3 Stats per hero There are no levels involved so the differences must be located on stats. Fight logic - The logic of fight is that type1hero has good chances winning type2hero, type2hero has good chances type3hero and type3hero has good chances winning type1hero. For over a week I am trying to find a stats based formula that will allow me to fix this but I can't, I was meddling with numbers yesterday and it was decent but I can't extract the formula out of it. Could you please guide me or give me hints on how should I start creating formulas on a Non lvl game that fulfills the fight logic?

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  • Multiple Vertex Buffers per Mesh

    - by Daniel
    I've run into the situation where the size of my mesh with all its vertices and indices, is larger than the (optimal) vertex buffer object upper limit (~8MB). I was wondering if I can sub-divide the mesh across multiple vertex buffers, and somehow retain validity of the indices. Ie a triangle with a indice at the first vertex, and an indice at the last (ie in seperate VBOs). All the while maintaining this within Vertex Array Objects. My thoughts are, save myself the hassle, and for meshes (messes :P) such as this, just use the necessary size ( 8MB); which is what I do at the moment. But ideally my buffer manager (wip) at the moment is using optimal sizes; I may just have to make a special case then... Any ideas? If necessary, a simple C++ code example is appreciated. Note: I have also cross-posted this on stackoverflow, as I was not sure as to which it would be more suitable (its partly a design question).

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  • Using Resources the Right Way

    - by BuckWoody
    It’s an interesting time in computing technology. At one point there was a dearth of information available for solving a given problem, or educating ourselves on broader topics so that we can solve problems in the future. With dozens, perhaps hundreds or thousands of web sites and content available (for free, in many cases) from vendors, peers, even colleges and universities, it seems like there is actually too much information. Who has the time to absorb all this information and training? Even if you had the inclination, where to start? In fact, it seems so overwhelming that I often hear people saying that they can’t find the training they need, or that vendor X or Y “doesn’t help their users”. On questioning these folks, however, I often find that they – and sometimes I - haven’t put in the effort to learn what resources we have. That’s where blogs, like this one, can help. If you follow a blog, either by checking it often or perhaps subscribing to the Really Simple Syndication (RSS) feed, you’ll be able to spread out the search or create a mental filter for the information you need. But it’s not enough just read a blog or a web page. The creators need real feedback – what doesn’t work, and what does. Yes, you’re allowed to tell a vendor or writer “This helped me because…” so that you reinforce the positives. To be sure, bring up what doesn’t work as well –  that’s fine. But be specific, and be constructive. You’d be surprised at how much it matters. I know for a fact at Microsoft we listen – there is a real live person that reads your comments. I’m sure this is true of other vendors, and I also know that most blog authors – yours truly most especially – wants to know what you think.   In this blog entry I’d to call your attention to three resources you have at your disposal, and how you can use them to help. I’ll try to bring up things like this from time to time that I find useful, and cover in them in more depth like this. Think of this as a synopsis of a longer set of resources that you can use to filter whether you want to research further, bookmark, or forward on to a circle of friends where you think it might help them.   Data Driven Design Concepts http://msdn.microsoft.com/en-us/library/windowsazure/jj156154 I’ll start with a great site that walks you through the process of designing a solution from a data-first perspective. As you know, I believe all computing is merely re-arranging data. If you follow that logic as well, you’ll realize that whenever you create a solution, you should start at the data-end of the application. This resource helps you do that. Even if you don’t use the specific technologies the instructions use, the concepts hold for almost any other technology that deals with data. This should be a definite bookmark for a developer, DBA, or Data Architect. When I mentioned my admiration for this resource here at Microsoft, the team that created it contacted me and asked if I’d share an e-mail address to my readers so that you can comment on it. You’re guaranteed to be heard – you can suggest changes, talk about how useful – or not – it is, and so on. Here’s that address:  [email protected]   End-to-End Example of a complete Hybrid Application – with Live Demo https://azurestocktrader.cloudapp.net/Default.aspx I learn by example. I also like having ready-made, live, functional demos that show the completed solution at work. If you’ve ever wanted to learn how a complex, complete, hybrid application that bridges on-premises systems with cloud-based databases, code, functions and more, this is it. It’s a stock-trading simulator, and you can get everything from the design to the code itself, or you can just play with the application. It’s running on Windows Azure, the actual production servers we use for everything else. Using a Cloud-Based Service https://azureconfigweb.cloudapp.net/Default.aspx Along with that stock-trading application, you have a full demonstration and usable code sample of a web-based service available. If you’re a developer, this is a style of code you need to understand for everything from iPhone development to a full Service-Oriented Architecture (SOA) environment. So check out these resources. I’ll post more from time to time as I run across them. Hopefully they’ll be as useful to you as they are to me. Oh, and if you have a comment on any of the resources, let them know. And if you have any comments about these or any of my entries, feel free to post away. To quote a famous TV Show: “Hello Seattle – I’m listening…”

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  • Multiple Document Interfaces in Visual Basic

    What is Multiple Document Interface (MDI)? In most VB.NET applications, it is using a single document interface (SDI). In this type of interface, every window is unique to aother window. But in multiple document interface, it works by having one parent window with child windows under it. See the screenshot below: As you can see, there is one parent window (in gray color) and there are 3 child windows (in blue, violet and orange color). You can have more than 3 child windows depending on your application requirements. But you can only have one parent window. Depending on the design of your MDI...

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  • VBUG Spring Conference, 28th and 29th March in Reading

    - by Eric Nelson
    I presented at VBUG last year and can confirm that they put on a really good event. This year I stood aside for my “replacement” Steve Plank to work his magic. Worth checking out… VBUG SPRING CONFERENCE 28/29 March 2011 Wokefield Park, Mortimer, Reading RG7 3AH Day One (Mon 28 March): Developing SharePoint 2010 with Visual Studio 2010 - Dave McMahon Cache Out with Windows Server AppFabric – Phil Pursglove Extending your Corporate Network in to the Windows Azure Data Centre with Windows Azure Connect – Steve Plank Silverlight Development on Windows Phone 7 - Andy Wigley Day Two (Tues 29 March): Self Service BI for your users, but what does that mean for you? - Andrew Fryer Design Patterns – Compare and Contrast – Gary Short Projecting your corporate identity to the cloud – Steve Plank May the Silverlight 4 be with you – Richard Costall The Step up to ALM – an Introduction to Visual Studio 2010 TFS for the Visual Sourcesafe User - Richard Fennell For more information go to http://cms.vbug.net (It isn’t free but it is high quality)

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  • Finally found a replacement for my.live.com&hellip;

    - by eddraper
    As I had alluded to before, the transition of http://my.live.com/ to http://my.msn.com/ caused me serious grief. I've been an RSS addict for many, many years and I found the my.live.com UI to be the ultimate RSS reader and gateway to the web. It had been my home page for a long time.  My.msn has a LONG way to go before it matches the elegance and performance of my.live. The site I ended up going with is http://www.netvibes.com/ .   It’s the closest thing I could find that could do four column tiles with a reasonable amount of information density .  I’d still prefer a lot less “chrome” and better use of space, but it’s as close as I’m going to get… One feature I really do like about netvibes, is the pagination feature.  The built in feed reader is also quite nice… All-in-all, I’d recommend netvibes…

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  • Top Questions and Answers for Pluging into Oracle Database as a Service

    - by David Swanger
    Yesterday we hosted a comprehensive online forum that shared a comprehensive path to help your organization design, deploy, and deliver a Database as a Service cloud. If you missed the online forum, you can watch it on demand by registering here. We received numerous questions.  Below are highlights of the most informative: DBaaS requires a lengthy and careful design efforts. What is the minimum requirements of setting up a scaled-down environment and test it out? You should have an OEM 12c environment for DBaaS administration and then a target database deployment platform that has the key characteristics of what your production environment will look like. This could be a single server or it could be a small pool of hosts if your production DBaaS will be larger and you want to test a more robust / real world configuration with Zones and Pools or DR capabilities for example. How does this benefit companies having their own data center? This allows companies to transform their internal IT to a service delivery model for the database. The benefits to the company are significant cost savings, improved business agility and reduced risk. The benefits to the consumers (internal) of services if much fast provisioning, and response to change in business requirements. From a deployment perspective, is DBaaS's job solely DBA's job? The best deployment model enables the DBA (or end-user) to control the entire process. All resources required to deploy the service are pre-provisioned, and there are no external dependencies (on network, storage, sysadmins teams). The service is created either via a self-service portal or by the DBA. The purpose of self service seems to be that the end user does not rely on the DBA. I just need to give him a template. He decides how much AMM he needs. Why shall I set it one by one. That doesn't seem to be the purpose of self service. Most customers we have worked with define a standardized service catalog, with a few (2 to 5) different classes of service. For each of these classes, there is a pre-defined deployment template, and the user has the ability to select from some pre-defined service sizes. The administrator only has to create this catalog once. Each user then simply selects from the options offered in the catalog.  Looking at DBaaS service definition, it seems to be no different from a service definition provided by a well defined DBA team. Why do you attribute it to DBaaS? There are a couple of perspectives. First, some organizations might already be operating with a high level of standardization and a higher level of maturity from an ITIL or Service Management perspective. Their journey to DBaaS could be shorter and their Service Definition will evolve less but they still might need to add capabilities such as Self Service and Metering/Chargeback. Other organizations are still operating in highly siloed environments with little automation and their formal Service Definition (if they have one) will be a lot less mature today. Therefore their future state DBaaS will look a lot different from their current state, as will their Service Definition. How database as a service impact or help with "Click to Compute" or deploying "Database in cloud infrastructure" DBaaS enables Click to Compute. Oracle DBaaS can be implemented using three architecture models: Oracle Multitenant 12c, native consolidation using Oracle Database and consolidation using virtualization in infrastructure cloud. As Deploy session showed, you get higher consolidating density and efficiency using Multitenant and higher isolation using infrastructure cloud. Depending upon your business needs, DBaaS can be implemented using any of these models. How exactly is the DBaaS different from the traditional db? Storage/OS/DB all together to 'transparently' provide service to applications? Will there be across-databases access by application/user. Some key differences are: 1) The services run on a shared platform. 2) The services can be rapidly provisioned (< 15 minutes). 3) The services are dynamic and can be relocated, grown, shrunk as needed to meet business needs without disruption and rapidly. 4) The user is able to provision the services directly from a standardized service catalog.. With 24x7x365 databases its difficult to find off peak hrs to do basic admin tasks such as gathering stats, running backups, batch jobs. How does pluggable database handle this and different needs/patching downtime of apps databases might be serving? You can gather stats in Oracle Multitenant the same way you had been in regular databases. Regarding patching/upgrading, Oracle Multitenant makes patch/upgrade very efficient in that you can pre-provision a new version/patched multitenant db in a different ORACLE_HOME and then unplug a PDB from its CDB and plug it into the newer/patched CDB in seconds.  Thanks for all the great questions!  If you'd like to learn more and missed the online forum, you can watch it on demand here.

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  • Sharing Authentication Across Subdomains using cookies

    - by Jordan Reiter
    I know that in general cookies themselves are not considered robust enough to store authentication information. What I am wondering is if there is an existing design pattern or framework for sharing authentication across subdomains without having to use something more complex like OpenID. Ideally, the process would be that the user visits abc.example.org, logs in, and continues on to xyz.example.org where they are automatically recognized (ideally, the reverse should also be possible -- a login via xyz means automatic login at abc). The snag is that abc.example.org and xyz.example.org are both on different servers and different web application frameworks, although they can both use a shared database. The web application platforms include PHP, ColdFusion, and Python (Django), although I'm also interested in this from a more general perspective (i.e. language agnostic).

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  • Application layer vs domain layer?

    - by Louis Rhys
    I am reading Domain-Driven Design by Evans and I am at the part discussing the layered architecture. I just realized that application and domain layers are different and should be separate. In the project I am working on, they are kind of blended and I can't tell the difference until I read the book (and I can't say it's very clear to me now), really. My questions, since both of them concerns the logic of the application and are supposed to be clean of technical and presentation aspects, what are the advantages of drawing a boundary these two?

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  • How could a human factors degree help a computer scientist?

    - by Bob Dole
    I'm wrapping up a masters in CS and already have half the credit hours needed for a degree in Human Factors. I just recently discovered how useful understanding about cognition can help someone that creates user interfaces and am thirsty for more knowledge in the area. For me, it seems that having both a masters in Human Factors and CS would be very marketable but would there be jobs out there that would allow me to apply both? Meaning what I would really like to do is take the requirements for some application, apply different Human Factors theories( GOMS, CE+ ) to developing the interface, maybe do cognitive walk through with users to optimize the UI, then develop the application. Do jobs out there exist like this? The reason I ask, is because I'm wondering if most places just want you to be either a Human Factors Expert or a Developer but not both.

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  • Silverlight: Creating great UIs

    - by xamlnotes
    I was always told I was left brained and could not draw. And I bought into that view. Somewhere down the road years ago I did learn to play guitar and to play by ear at that.  Now that’s not all left brained so my right brain must be working.  About a year ago, my good friend Billy Hollis turned me own to a book by Betty Edwards (http://www.drawright.com/).  I started reading this and soon I found my self drawing on napkins in restaurants while we were waiting on food and at many other times too.  Dang’d if I could not draw! Check out my UI article at Dev Pro Connections (Great UIs article) on some of my experiences. Heres a few more links that are really cool too. Cool color combinations web site Simply painting is awesome. Saw this guy on tv. This site has some great tools for color contrasting

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  • Silverlight Reporting Application Part 3.5 - Prism Background and WCF RIA [Series Intermission]

    Taking a step back before I dive into the details and full-on coding fun, I wanted to once again respond to a comment on my last post to clear up some things in regards to how I'm setting up my project and some of the choices I've made. Aka, thanks Ben. :) Prism Project Setup For starters, I'm not the ideal use case for a Prism application. In most cases where you've got a one-man team, Prism can be overkill as it is more intended for large teams who are geographically dispersed or in applications that have a larger scale than my Recruiting application in which you'll greatly benefit from modularity, delayed loading of xaps, etc. What Prism offers, though, is a manner for handling UI, commands, and events with the idea that, through a modular approach in which no parts really need to know about one another, I can update this application bit by bit as hiring needs change or requirements differ between offices without having to worry that changing something in the Jobs module will break something in, say, the Scheduling module. All that being said, here's a look at how our project breakdown for Recruit (MVVM/Prism implementation) looks: This could be a little misleading though, as each of those modules is actually another project in the overall Recruit solution. As far as what the projects actually are, that looks a bit like this: Recruiting Solution Recruit (Shell up there) - Main Silverlight Application .Web - Default .Web application to host the Silverlight app Infrastructure - Silverlight Class Library Project Modules - Silverlight Class Library Projects Infrastructure &Modules The Infrastructure project is probably something you'll see to some degree in any composite application. In this application, it is going to contain custom commands (you'll see the joy of these in a post or two down the road), events, helper classes, and any custom classes I need to share between different modules. Think of this as a handy little crossroad between any parts of your application. Modules on the other hand are the bread and butter of this application. Besides the shell, which holds the UI skeleton, and the infrastructure, which holds all those shared goodies, the modules are self-contained bundles of functionality to handle different concerns. In my scenario, I need a way to look up and edit Jobs, Applicants, and Schedule interviews, a Notification module to handle telling the user when different things are happening (i.e., loading from database), and a Menu to control interaction and moving between different views. All modules are going to follow the following pattern: The module class will inherit from IModule and handle initialization and loading the correct view into the correct region, whereas the Views and ViewModels folders will contain paired Silverlight user controls and ViewModel class backings. WCF RIA Services Since we've got all the projects in a single solution, we did not have to go the route of creating a WCR RIA Services Class Library. Every module has it's WCF RIA link back to the main .Web project, so the single Linq-2-SQL (yes, I said Linq-2-SQL, but I'll soon be switching to OpenAccess due to the new visual designer) context I'm using there works nicely with the scope of my project. If I were going for completely separating this project out and doing different, dynamically loaded elements, I'd probably go for the separate class library. Hope that clears that up. In the future though, I will be using that in a project that I've got in the "when I've got enough time to work on this" pipeline, so we'll get into that eventually- and hopefully when WCF RIA is in full release! Why Not use Silverlight Navigation/Business Template? The short answer- I'm a creature of habit, and having used Silverlight for a few years now, I'm used to doing lots of things manually. :) Plus, starting with a blank slate of a project I'm able to set up things exactly as I want them to be. In this case, rather than the navigation frame we would see in one of the templates, the MainRegion/ContentControl is working as our main navigation window. In many cases I will use theSilverlight navigation template to start things off, however in this case I did not need those features so I opted out of using that. Next time when I actually hit post #4, we're going to get into the modules and starting to get functionality into this application. Next week is also release week for the Q1 2010 release, so be sure to check out our annualWebinar Week (I might be biased, but Wednesday is my favorite out of the group). Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Authenticating users for a website

    - by MCB
    I'm working on a website and I want to validate that an individual is an employee at one of a large number of companies (probably using their company's email address, which I don't know before hand). The idea being some users are the general public and others are from these companies. And I need some way to authenticate that the users claiming to be employees are being honest while still having a friendly enough UI. I did an informal survey of people I know and the domains and emails will match in a majority of cases but they might not always match exactly so you might have a company with a website foo.com and an email [email protected] (although foobar.com did redirect back to foo.com). And while I can easily check that I'm not sure what other variations might be out there (maybe fooLA.com and email [email protected], etc.)

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  • Is there a general rule of thumb for which browsers to optimize your site for?

    - by Christian
    I have a site (recently relaunched it with a new design) that I have put off optimizing for ie7 for far too long. I was just never too worried about it. The site is optimized for ie8-10, Firefox, Chrome, Opera, Safari, etc.. Then I asked myself, is it even worth it? I checked traffic over the last couple months before the relaunch and about 1.3% of the traffic is coming from ie7. So, is there a general cuttoff percentage when you would not optimize for a specific browser?

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  • Visual Studio Talk Show #119 is now online - Quand et dans quel contexte est-ce que adquat est adqua

    http://www.visualstudiotalkshow.com Joel Quimper: Quand et dans quel contexte est-ce que adquat est adquat? Nous discutons avec Joel Quimper des pratiques de dveloppement et de la mauvaise habitude qui consiste vouloir tout abstraire et tout gnraliser. Un application offre une valeur relle seulement lorsquelle est utilise par des utilisateurs. Alors ou tracer la limite entre le sur-design, l'extensibilit et la rutilisabilit. Joel Quimper est un conseiller en architecture chez Microsoft Canada....Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Visual Studio Talk Show #119 is now online - Quand et dans quel contexte est-ce que adquat est adqua

    http://www.visualstudiotalkshow.com Joel Quimper: Quand et dans quel contexte est-ce que adquat est adquat? Nous discutons avec Joel Quimper des pratiques de dveloppement et de la mauvaise habitude qui consiste vouloir tout abstraire et tout gnraliser. Un application offre une valeur relle seulement lorsquelle est utilise par des utilisateurs. Alors ou tracer la limite entre le sur-design, l'extensibilit et la rutilisabilit. Joel Quimper est un conseiller en architecture chez Microsoft Canada....Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • application custom stock icons not working in ubuntu unity top panel menu (aka appmenu) ("Menus Have Icons" ON)

    - by giuspen
    I recently noticed that in ubuntu unity the top menu of my apps does not show the (custom) icons I added to the gtk stock, but only the basic gtk stock icons. This happens only since the top menu is displayed in the unity top panel (appmenu) and not in the application window. In place of the correct custom icons I see "gtk-missing-image". On my apps toolbars and other menus those icons are displayed properly, the problem is only with the top menu. This happens either with pygtk2 (e.g. http://www.giuspen.com/cherrytree/) and gobject introspection (e.g. http://www.giuspen.com/nautilus-pyextensions/). I use gtk ui manager after integrating the stock icons this way: factory = gtk.IconFactory() pixbuf = gtk.gdk.pixbuf_new_from_file(filepath) iconset = gtk.IconSet(pixbuf) factory.add(stock_name, iconset) factory.add_default() If anybody solved this problem please help. Cheers, Giuseppe.

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  • Refactor or Concentrate on Completing App

    - by Jiew Meng
    Would you refactor your app as you go or focus on completing app first? Refactoring will mean progress of app app will slow down. Completing app will mean you get a possibly very hard to maintain app later on? The app is a personal project. I don't really know how to answer "What drives the functionality and design", but I guess it's to solve inefficiencies in current software out there. I like minimal easy to use software too. So I am removing some features and add some that I feel will help.

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  • Hack Your Kindle for Easy Font Customization

    - by Jason Fitzpatrick
    The font options included with the Kindle are certainly serviceable, but why limit yourself? Today we’ll show you how to easily swap out the font files on your Kindle for a completely customized reading experience. Why customize the font? Why not! It’s your ebook reader and if you want the font to be crisper, thicker, look like it belongs on Star Trek, or pack more words per line, there’s no need to let Amazon’s design decisions stand in your way. Today we’re going to show you how you can install new fonts on your Amazon Kindle with free tools and about 20 minutes of tinkering (most of which will be spent waiting for the Kindle to reboot and rebuild the fonts). Hack Your Kindle for Easy Font Customization HTG Explains: What Is RSS and How Can I Benefit From Using It? HTG Explains: Why You Only Have to Wipe a Disk Once to Erase It

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  • Finding it Hard to Deliver Right Customer Experience: Think BPM!

    - by Ajay Khanna
    Our relationship with our customers is not a just a single interaction and we should not treat it like one. A customer’s relationship with a vendor is like a journey which starts way before customer makes a purchase and lasts long after that. The journey may start with customer researching a product that may lead to the eventual purchase and may continue with support or service needs for the product. A typical customer journey can be represented as shown below: As you may notice, customers tend to use multiple channels to interact with a company throughout their journey.  They also expect that they should get consistent experience, no matter what interaction channel they may choose. Customers do not like to repeat the information they have already provided and expect companies to remember their preferences, and offer them relevant products and services. If the company fails to meet this expectation, customers not only will abandon the purchase and go to the competitor but may also influence others’ purchase decision. Gone are the days when word of mouth was the only medium, and the customer could influence “Six” others. This is the age of social media and customer’s good or bad experience, especially bad get highly amplified and may influence hundreds of others. Challenges that face B2C companies today include: Delivering consistent experience: The reason that delivering consistent experience is challenging is due to fragmented data, disjointed systems and siloed multichannel interactions. Customers tend to get different service quality if they use web vs. phone vs. store. They get different responses from different service agents or get inconsistent answers if they call sales vs. service group in the company. Such inconsistent experiences result in lower customer satisfaction or NPS (net promoter score) numbers. Increasing Revenue: To stay competitive companies frequently introduce new products and services. Delay in launching such offerings has a significant impact on revenue realization. In addition to new product revenue, there are multiple opportunities to up-sell and cross-sell that impact bottom line. If companies are not able to identify such opportunities, bring a product to market quickly, or not offer the right product to the right customer at the right time, significant loss of revenue may occur. Ensuring Compliance: Companies must be compliant to ever changing regulations, these could be about Know Your Customer (KYC), Export/Import regulations, or taxation policies. In addition to government agencies, companies also need to comply with the SLA that they have committed to their customers. Lapse in meeting any of these requirements may lead to serious fines, penalties and loss in business. Companies have to make sure that they are in compliance will all such regulations and SLA commitments, at any given time. With the advent of social networks and mobile technology, companies not only need to focus on process efficiency but also on customer engagement. Improving engagement means delivering the customer experience as the customer is expecting and interacting with the customer at right time using right channel. Customers expect to be able to contact you via any channel of their choice (web, email, chat, mobile, social media), purchase via any viable channel (web, phone, store, mobile). Customers expect companies to understand their particular needs and remember their preferences on repeated visits. To deliver such an integrated, consistent, and contextual experience, power of BPM in must. Your company may be organized in departments like Marketing, Sales, Service. You may hold prospect data in SFA, order information in ERP, customer issues in CRM. However, the experience delivered to the customer must not be constrained by your system legacy. BPM helps in designing the right experience for the right customer and integrates all the underlining channels, systems, applications to make sure right information will be delivered to the right knowledge worker or to the customer every single time.     Orchestrating information across all systems (MDM, CRM, ERP), departments (commerce, merchandising, marketing service) and channels (Email, phone, web, social)  is the key, and that’s what BPM delivers. In addition to orchestrating systems and channels for consistency, BPM also provides an ability for analysis and decision management. By using data from historical transactions, social media and from other systems, users can determine the customer preferences, customer value, and churn propensity. This information, in the context, is then used while making a decision at a process step. Working with real-time decision management system can also suggest right up-sell or cross-sell offers, discounts or next-best-action steps for a particular customer. Timely action on customer issues or request is also a key tenet of a good customer experience. BPM’s complex event processing capabilities help companies to take proactive actions before issues get escalated. BPM system can be designed to listen to a certain event patters then deduce from those customer situations (credit card stolen, baggage lost, change of address) and do a triage before situation goes out of control. If such a situation arises you can send alerts to right people or immediately invoke corrective actions. Last but not least one of BPM’s key values is to drive continuous improvement. Learning about customers past experiences, interactions and social conversations, provide valuable insight. Such insight can be used to improve products, customer facing processes, and customer experience. You may take these insights as an input to design better more efficient and customer friendly sales, contact center or self-service processes. If customer experience is important for your business, make sure you have incorporated BPM as a part of your strategy to design, orchestrate and improve your customer facing processes.

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  • NetBeans 6.9 Released

    - by Duncan Mills
    Great news, the first NetBeans release that has been conducted fully under the stewardship of Oracle has now been released. NetBeans IDE 6.9 introduces the JavaFX Composer, a visual layout tool for building JavaFX GUI applications, similar to the Swing GUI builder for Java SE applications. With the JavaFX Composer, developers can quickly build, visually edit, and debug Rich Internet Applications (RIA) and bind components to various data sources, including Web services. The NetBeans 6.9 release also features OSGi interoperability for NetBeans Platform applications and support for developing OSGi bundles with Maven. With support for OSGi and Swing standards, the NetBeans Platform now supports the standard UI toolkit and the standard module system, providing a unique combination of standards for modular, rich-client development. Additional noteworthy features in this release include support for JavaFX SDK 1.3, PHP Zend framework, and Ruby on Rails 3.0; as well as improvements to the Java Editor, Java Debugger, issue tracking, and more. Head over to NetBeans.org for more details and of course downloads!

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  • Are all languages basically the same?

    - by Anirudh
    Recently, i had to understand the design of a small program written in a language i had no idea about (ABAP, if you must know). I could figure it out without too much difficulty. I realize that mastering a new language is a completely different ball game, but purely understanding the intent of code (specifically production standard code, which is not necessarily complex) in any language is straight forward, if you already know a couple of languages (preferably one procedural/OO and one functional). Is this generally true? Are all programming languages made up of similar constructs like loops, conditional statements and message passing between functions? Are there non-esoteric languages that a typical Java/Ruby/Haskell programmer would not be able to make sense of? Do all languages have a common origin?

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