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  • Eclipse Indigo is here

    - by alexismp
    The yearly Eclipse update is here, and it's called Indigo. As with every release this is the synchronized release of a large number of projects : 62 this year. Some of the new features include Maven Integration (via M2E, a new project with this release), support for Hudson (via Mylyn), as well as the integration of EclipseLink 2.3 (which does multitenancy and more, see release page, blog). Support for Java 7 is expected for the September update release. The "Eclipse IDE for Java EE Developers" bundle is 210 MB. Support for GlassFish is available today as well! The GlassFish plugin now offers the ability to deploy to remote running GlassFish instances and supports version 3.0.x and 3.1.x (including recent promoted builds). That GlassFish plugin for Indigo also works for the earlier Helios release. The update to Oracle Enterprise Pack for Eclipse (OEPE) will come with the Indigo September (3.7.1) update. Here is some coverage for this major release: PressRelease, DZone, InfoQ.

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  • New ADF Desktop Integration Components Demo Available

    - by juan.ruiz
    The new ADF Desktop Integration Components demo is available on the OTN and can be downloaded and ran in a standalone way.  The demo follows the same principles of the  ADF Faces and DVT Components demo, presenting the list of all the components available with its corresponding properties as well as feature demos exposing advanced functionality of the framework. It is a great demo that exposes from the very basics of each visual component as well as advanced functionality such as dependent list of values, master-details integration, event handling, integration with ADF Faces and web interfaces and parameter passing between ADF applications to excel. You need JDeveloper PS1 (11.1.2.0) and a Oracle database to install the sample schema. Your feedback is always welcome -let us know what you think. Access the demo here.

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  • Exadata Storage Server software upgrade is a new era in Patching

    - by Luis Moreno Campos
    Since it was first released, Exadata Storage Server software has been releasing patch releases like every software on the planet. Storage administrators would have to do this, but by some weird tradition, no matter what level of technology, if it says "Oracle" in it, IT Managers will immediately associate this with a task for the DBA. Not the case, but if it falls onto a DBA lap, fear no evil.The last patch released for Exadata Cells, is a true master piece in patching technology. This sentence is not mine, it's from both the customer and the partner that witnessed how 3 Exadata Cells where patch in less than 4 hours, after 12 months of without a single upgrade.The patch manager that takes care of everything will patch not only the software but also the firmware and the operating system. And you know it will all work out because back in the lab everything was already tested.All you have to do is stare at the 3 Sun ILOM Windows from the 3 cells and watch as they boot and reboot, patch and fix to the latest versions all layers of the storage machines. It's a new era in Patching technology!LMC

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  • Integrating OSB - B2B for a healthcare scenario

    - by Ramesh Nittur
    Usecase 1: Admin to send a HL7 Message to Pharmacy. OSB to use B2B for translating the XML document to HL7 native document using the translation webservice exposed by B2B. B2B configuration Oracle B2B 11g PS2 release has exposed a webservices to translate XML document to Native document. This service needs an outbound agreement configured with "HL7 Message Facility ID" as the Identifier. Document Type and revision can be identified from the document itself. B2B translation webservice can be used in two mode, one for only translation and another for translation and routing. OSB-B2B Integration sample are developed based on the "b2b-005-hl7" sample in OTN. We are not going to discuss about the b2b metadata configuration creation details, as it is dealt detail in OTN sample document. OSB Configuration Steps to create OSB Configuration sample: Create a OSB Project with name OSB-B2B Create BusinessService with name B2BBusinessService to consume B2B TranslateService URL http://<host:8001>/b2b/services/ TranslateService

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  • White Paper/Case Study on ICONICS’ Use of StreamInsight for its Energy AnalytiX&#174; Solution

    - by Roman Schindlauer
    A couple of days ago, we released a new StreamInsight white paper/case study on TechNet and MSDN. The paper is joint work with ICONICS and discusses how ICONICS is using StreamInsight technology for its Energy AnalytiX® solution. The paper is available for download here in the Technical Articles section of the StreamInsight documentation. Today, businesses and organizations need to pay more and more attention to energy usage, as customers and the general public are becoming increasingly concerned about a respectful and sustainable use of resources. Organizations therefore need to carefully manage their use of energy and provide better visibility into their energy consumption. In this paper, we discuss how software solutions can help address these challenges. Besides providing some background on the drivers behind energy management, the paper discusses how organizations manage their use of energy with current product and service offerings from Microsoft and ICONICS. In the main body of the paper, a case study explains in depth how ICONICS Energy AnalytiX® is using Microsoft data platform components such as SQL Server StreamInsight to deliver market leading energy management solutions. Regards, The StreamInsight Team

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  • How-to call server side Java from JavaScript

    - by frank.nimphius
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} The af:serverListener tag in Oracle ADF Faces allows JavaScript to call into server side Java. The example shown below uses an af:clientListener tag to invoke client side JavaScript in response to a key stroke in an Input Text field. The script then call a defined af:serverListener by its name defined in the type attribute. The server listener can be defined anywhere on the page, though from a code readability perspective it sounds like a good idea to put it close to from where it is invoked. <af:inputText id="it1" label="...">   <af:clientListener method="handleKeyUp" type="keyUp"/>   <af:serverListener type="MyCustomServerEvent"                      method="#{mybean.handleServerEvent}"/> </af:inputText> The JavaScript function below reads the event source from the event object that gets passed into the called JavaScript function. The call to the server side Java method, which is defined on a managed bean, is issued by a JavaScript call to AdfCustomEvent. The arguments passed to the custom event are the event source, the name of the server listener, a message payload formatted as an array of key:value pairs, and true/false indicating whether or not to make the call immediate in the request lifecycle. <af:resource type="javascript">     function handleKeyUp (evt) {    var inputTextComponen = event.getSource();       AdfCustomEvent.queue(inputTextComponent,                         "MyCustomServerEvent ",                         {fvalue:component.getSubmittedValue()},                         false);    event.cancel();}   </af:resource> The server side managed bean method uses a single argument signature with the argument type being ClientEvent. The client event provides information about the event source object - as provided in the call to AdfCustomEvent, as well as the payload keys and values. The payload is accessible from a call to getParameters, which returns a HashMap to get the values by its key identifiers.  public void handleServerEvent(ClientEvent ce){    String message = (String) ce.getParameters().get("fvalue");   ...  } Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Find the tag library at: http://download.oracle.com/docs/cd/E15523_01/apirefs.1111/e12419/tagdoc/af_serverListener.html

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  • Blogger.com kills FTP

    History (you can safely ignore) Back in 2002 I came across some (almost) free Linux/Apache space and set up my first manually-created HTML-based home page, which still exists: http://www.danielmoth.com/. In 2004 I wanted to have a blog that would be hosted on a sub-folder of my domain, and at the same time I did not want to mess with setting up a blog engine myself. I found the perfect solution in blogger.com, which offered a web interface for creating blog posts (and managing the pages' template)...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Editing sqlcmdvariable nodes in SSDT Publish Profile files using msbuild

    - by jamiet
    Publish profile files are a new feature of SSDT database projects that enable you to package up all environment-specific properties into a single file for use at publish time; I have written about them before at Publish Profile Files in SQL Server Data Tools (SSDT) and if it wasn’t obvious from that blog post, I’m a big fan! As I have used Publish Profile files more and more I have realised that there may be times when you need to edit those Publish profile files during your build process, you may think of such an operation as a kind of pre-processor step. In my case I have a sqlcmd variable called DeployTag, it holds a value representing the current build number that later gets inserted into a table using a Post-Deployment script (that’s a technique that I wrote about in Implementing SQL Server solutions using Visual Studio 2010 Database Projects – a compendium of project experiences – search for “Putting a build number into the DB”). Here are the contents of my Publish Profile file (simplified for demo purposes) : Notice that DeployTag defaults to “UNKNOWN”. On my current project we are using msbuild scripts to control what gets built and what I want to do is take the build number from our build engine and edit the Publish profile files accordingly. Here is the pertinent portion of the the msbuild script I came up with to do that:   <ItemGroup>     <Namespaces Include="myns">       <Prefix>myns</Prefix>       <Uri>http://schemas.microsoft.com/developer/msbuild/2003</Uri>     </Namespaces>   </ItemGroup>   <Target Name="UpdateBuildNumber">     <ItemGroup>       <SSDTPublishFiles Include="$(DESTINATION)\**\$(CONFIGURATION)\**\*.publish.xml" />     </ItemGroup>     <MSBuild.ExtensionPack.Xml.XmlFile Condition="%(SSDTPublishFiles.Identity) != ''"                                        TaskAction="UpdateElement"                                        File="%(SSDTPublishFiles.Identity)"                                        Namespaces="@(Namespaces)"                                         XPath="//myns:SqlCmdVariable[@Include='DeployTag']/myns:Value"                                         InnerText="$(BuildNumber)"/>   </Target> The important bits here are the definition of the namespace http://schemas.microsoft.com/developer/msbuild/2003: and the XPath expression //myns:SqlCmdVariable[@Include='DeployTag']/myns:Value: Some extra info: I use a fantastic tool called XMLPad to discover/test XPath expressions, read more at XMLPad – a new tool in my developer utility belt MSBuild.ExtensionPack.Xml.XmlFile is a msbuild task used to edit XML files and is available from Mike Fourie’s MSBuild Extension Pack I’m using a property called $(BuildNumber) to hold the value to substitute into the file and also $(DESTINATION)\**\$(CONFIGURATION)\**\*.publish.xml to define an ItemGroup all of my Publish Profile files. Populating those properties is basic msbuild stuff and is therefore outside the scope of this blog post however if you want to learn more check out MSBuild properties & How To: Use Wildcards to Build All Files in a Directory. Hope this is useful! @Jamiet

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  • Vizioz is back on the web

    - by Vizioz Limited
    I founded Vizioz in 1996 as a website development business. Since then Vizioz has come in and out of focus, it is time to start building Vizioz into a website development consultancy. Over the following two months we will be launching our new website where we will be promoting our ASP.NET, C#, XHTML, CSS, XSLT, SQL, Umbraco Development, Wordpress Development and Graphic Design services, and of course our website will be powered by the open source content management system called Umbraco CMS which we have used for 10+ client sites in the last twelve months.I will be using this new blog to talk about client projects we are currently working on and any Umbraco development related bits of code that we feel would be good to release back to the Umbraco community.

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  • Troubleshooting Wiki for the Siebel Plug-in

    - by Kenneth E.
    There are a number of initiatives underway to provide better troubleshooting tools and diagnostics for the Siebel Plug-in.  We'll make sure that we announce those as soon as they are available.In the meantime, I wanted to make everyone aware of an existing Wiki that provides troubleshooting tips/techniques, as well as a list of common issues.  Unfortunately, this Wiki is only accessbile to internal Oracle employees.  The wiki is located here.In addition to the troubleshooting information, one of the more valuable aspects of the Wiki is a listing of the latest requried patches for the Siebel Plug-in.  This list is maintained by our Engineering staff, and reflects the latest information on required patches for all current releases (i.e., 12c, 11g, and 10.2.0.5).  The list of patches can be accessed here.

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  • White Paper/Case Study on ICONICS’ Use of StreamInsight for its Energy AnalytiX&#174; Solution

    - by Roman Schindlauer
    A couple of days ago, we released a new StreamInsight white paper/case study on TechNet and MSDN. The paper is joint work with ICONICS and discusses how ICONICS is using StreamInsight technology for its Energy AnalytiX® solution. The paper is available for download here in the Technical Articles section of the StreamInsight documentation. Today, businesses and organizations need to pay more and more attention to energy usage, as customers and the general public are becoming increasingly concerned about a respectful and sustainable use of resources. Organizations therefore need to carefully manage their use of energy and provide better visibility into their energy consumption. In this paper, we discuss how software solutions can help address these challenges. Besides providing some background on the drivers behind energy management, the paper discusses how organizations manage their use of energy with current product and service offerings from Microsoft and ICONICS. In the main body of the paper, a case study explains in depth how ICONICS Energy AnalytiX® is using Microsoft data platform components such as SQL Server StreamInsight to deliver market leading energy management solutions. Regards, The StreamInsight Team

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  • Goals for 2011

    - by AaronBertrand
    I was tagged by Denis Gobo ( blog | twitter ) in a Review of his 2010 Goals . I didn't make such a post last year at this time, so I had nothing to check against. But that doesn't mean I can't start with my goals for the coming year, right? A few areas come to mind: Speaking More I have set a challenge for myself to speak at 10 events this year. So far I have submitted sessions to the following, or plan to do so when I can; at least one is already confirmed: SQL Saturday #60 (Cleveland, OH, February...(read more)

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  • EPM 11.1.2 - In WebLogic Server, Enable Native IO Performance Pack

    - by Ahmed Awan
    Performance can be improved by enabling native IO in production mode. WebLogic Server benchmarks show major performance improvements when native performance packs are used on machines that host Oracle WebLogic Server instances. Important Note:  Always enable native I/O, if available, and check for errors at startup to make sure it is being initialed properly. Tip: The use of NATIVE performance packs are enabled by default in the configuration shipped with your distribution. You can use the Administration Console to verify that performance packs are enabled by clicking on each managed server and click on Tuning tab.

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  • Is Master Data Management CRM's Secret Sauce?

    - by divya.malik
    This was the title of a recent blog entry by our colleagues in EMEA. Having a good master data management system enables organizations to get a unified, accurate and complete understanding of their customers. Gartner Group's John Radcliffe explains why MDM is destined to be at the heart of future CRM and social CRM projects. Experts are predicting big things for master data management (MDM) in the immediate future. While far from being a new kid on the block, its potential benefits at a time when organisations are drowning in data mean that it is in the right place at the right time. "MDM is not 'nice to have'," explains John Radcliffe, research vice president at Gartner. "If tackled in the right way it can provide near term business value that plays into an organisation's new focus on cost efficiencies, risk management and regulatory compliance, while supporting growth and future transformative strategies." The complete article can be found here.

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  • Java Developer Days India Trip Report

    - by reza_rahman
    October 21st through October 25th I spoke at Java Developer Days India. This was three separate but identical one-day events in the cities of Pune (October 21st), Chennai (October 24th) and Bangalore (October 25th). For those with some familiarity with India, other than Hyderabad these cities are India's IT powerhouses. The events were focused on Java EE. I delivered five sessions on Java EE 7, WebSocket, JAX-RS 2, JMS 2 and EclipeLink/NoSQL. The events went extremely well and was packed in all three cities. More details on the sessions and Java Developer Days India, including the slide decks, posted on my personal blog.

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  • MYSQL – Identifying Current Version of MySQL Server Installation – Part 2

    - by Pinal Dave
    Earlier I wrote an article about Detecting Current Version of MySQL Server Installation. After the post quite a few emails I received where various users suggested that there are many more ways to figure out the version of MySQL. Here are few of the methods which I received in the email. Method 1: This method retrieves value with the help of Information Functions. SELECT VERSION(); Method 2: This method is very similar to SQL Server. SELECT @@Version Method 3: You can connect to MySQL with command prompt and type following command: STATUS; Method 4: Please refer my earlier blog post. SHOW VARIABLES LIKE "%version%"; Let me know if you know any more method and I will extend this blog post. Reference : Pinal Dave (http://blog.SQLAuthority.com)Filed under: MySQL, PostADay, SQL, SQL Authority, SQL Query, SQL Tips and Tricks, T SQL

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  • how important is usability to your workplace/employer?

    - by Dana
    If asked, I would bet that every manager would agree that software usability is important. Unfortunately, when it comes time to put their money where there mouths are, they shy away and tell the programmer to just make it usable. What is everyone's experience with usability in the workplace? Is there a usability team? How many people have usability as their primary job role? What is the ratio of usability experts to programmers? Is the usability team taken seriously? If there is no usability team, what does your company do to address usability of software? Does it work?

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  • ADF Desktop Integration Security Explained

    - by juan.ruiz
    ADFdi provides a secure access to spreadsheets within MS-Excel. Developers as well as administrators could wonder how the security features work in this mixed layout -having MS-Excel accessing JavaEE business services? and also what do system administrators should expect when deploying an ADF solution that offers ADFdi capabilities? Shaun Logan from the ADFdi team published an excellent article back in January where you can find in a great detail the ADF desktop integration security features and implementation. You can find the article here: http://www.oracle.com/technology/products/jdev/11/collateral/security%20whitepaper%20for%20adfdi%20r1%20final.pdf Enjoy!

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  • Concurrent Business Events

    - by Manoj Madhusoodanan
    This blog describes the various business events related to concurrent requests.In the concurrent program definition screen we can see the various business events which are attached to concurrent processing. Following are the actual definition of above business events. Each event will have following parameters. Create subscriptions to above business events.Before testing enable profile option 'Concurrent: Business Intelligence Integration Enable' to Yes. ExampleI have created a scenario.Whenever my concurrent request completes normally I want to send out file as attachment to my mail.So following components I have created.1) Host file deployed on $XXCUST_TOP/bin to send mail.It accepts mail ids,subject and output file.(Code here)2) Concurrent Program to send mail which points to above host file.3) Subscription package to oracle.apps.fnd.concurrent.request.completed.(Code here)Choose a concurrent program which you want to send the out file as attachment.Check Request Completed check box.Submit the program.If it completes normally the business event subscription program will send the out file as attachment to the specified mail id.

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  • Mismanaged Session Cookie Issue Fixed for EBS in JRE 1.6.0_23

    - by Steven Chan
    At last:  some good news for those of you affected by the mismanaged session cookie issue in E-Business Suite environments.  This issue is resolved by the latest Sun Java Runtime Environment 1.6.0_23 (a.k.a. JRE 6u23, internal version 1.6.0_23-b05).See the 1.6.0_23 Update Release Notes for details about what has changed in this release.  This release is available for download from the usual Sun channels and through the 'Java Automatic Update' mechanism.This JRE release has been certified with both Oracle E-Business Suite Release 11i and 12.  We recommend this release for all E-Business Suite users.

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  • I Start!

    - by andyleonard
    I originally titled this post "I Quit!" but decided that doesn't set the proper tone and definitely does not match my feelings about the upcoming transitions in my life. "I Start!" is much more appropriate! Introduction I've tendered my resignation from the position of Manager, ETL Team, Data Management Group, Molina Medicaid Solutions effective Friday 14 Jan 2011. "There I Was..." In 2008 my consultant billable-days - the metric I use to determine how business is going - dropped from 20 / month...(read more)

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  • Replication - between pools in the same system

    - by Steve Tunstall
    OK, I fully understand that's it's been a LONG time since I've blogged with any tips or tricks on the ZFSSA, and I'm way behind. Hey, I just wrote TWO BLOGS ON THE SAME DAY!!! Make sure you keep scrolling down to see the next one too, or you may have missed it. To celebrate, for the one or two of you out there who are still reading this, I got something for you. The first TWO people who make any comment below, with your real name and email so I can contact you, will get some cool Oracle SWAG that I have to give away. Don't get excited, it's not an iPad, but it pretty good stuff. Only the first two, so if you already see two below, then settle down. Now, let's talk about Replication and Migration.  I have talked before about Shadow Migration here: https://blogs.oracle.com/7000tips/entry/shadow_migrationShadow Migration lets one take a NFS or CIFS share in one pool on a system and migrate that data over to another pool in the same system. That's handy, but right now it's only for file systems like NFS and CIFS. It will not work for LUNs. LUN shadow migration is a roadmap item, however. So.... What if you have a ZFSSA cluster with multiple pools, and you have a LUN in one pool but later you decide it's best if it was in the other pool? No problem. Replication to the rescue. What's that? Replication is only for replicating data between two different systems? Who told you that? We've been able to replicate to the same system now for a few code updates back. These instructions below will also work just fine if you're setting up replication between two different systems. After replication is complete, you can easily break replication, change the new LUN into a primary LUN and then delete the source LUN. Bam. Step 1- setup a target system. In our case, the target system is ourself, but you still have to set it up like it's far away. Go to Configuration-->Services-->Remote Replication. Click the plus sign and setup the target, which is the ZFSSA you're on now. Step 2. Now you can go to the LUN you want to replicate. Take note which Pool and Project you're in. In my case, I have a LUN in Pool2 called LUNp2 that I wish to replicate to Pool1.  Step 3. In my case, I made a Project called "Luns" and it has LUNp2 inside of it. I am going to replicate the Project, which will automatically replicate all of the LUNs and/or Filesystems inside of it.  Now, you can also replicate from the Share level instead of the Project. That will only replicate the share, and not all the other shares of a project. If someone tells you that if you replicate a share, it always replicates all the other shares also in that Project, don't listen to them.Note below how I can choose not only the Target (which is myself), but I can also choose which Pool to replicate it to. So I choose Pool1.  Step 4. I did not choose a schedule or pick the "Continuous" button, which means my replication will be manual only. I can now push the Manual Replicate button on my Actions list and you will see it start. You will see both a barber pole animation and also an update in the status bar on the top of the screen that a replication event has begun. This also goes into the event log.  Step 5. The status bar will also log an event when it's done. Step 6. If you go back to Configuration-->Services-->Remote Replication, you will see your event. Step 7. Done. To see your new replica, go to the other Pool (Pool1 for me), and click the "Replica" area below the words "Filesystems | LUNs" Here, you will see any replicas that have come in from any of your sources. It's a simple matter from here to break the replication, which will change this to a "Local" LUN, and then delete the original LUN back in Pool2. Ok, that's all for now, but I promise to give out more tricks sometime in November !!! There's very exciting stuff coming down the pipe for the ZFSSA. Both new hardware and new software features that I'm just drooling over. That's all I can say, but contact your local sales SC to get a NDA roadmap talk if you want to hear more.   Happy Halloween,Steve 

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  • The Modern Marketer’s Guide to Connected Customer Journeys

    - by Richard Lefebvre
    By Amanda Batista on Thursday, August 14, 2014 in Marketing Efficiency Organizations are striving to deliver consistent experiences but very few feel they are there yet. It’s a simple consideration for marketers, really. Not only does industry data continue to support that customers demand personalized experiences when engaging with brands, but if you think about your own consumer driven shopping experiences, you, too, expect that stellar experience at every touch point. And when you don’t get it, that brand has potentially alienated the experience, as well as their shot at engaging with you in more meaningful ways. Oracle Marketing Cloud partnered with marketingfinder.co.uk to conduct a survey exploring how marketers are adapting to this new age of the customer and the challenges they face. Less than half (40%) of marketers in the study were able to track the customer journey across channels. These findings, as well as other data points showcasing marketers’ challenges, are explored in our latest eBook, “The Modern Marketer's Guide to Connected Customer Journeys.” Read the entire article and order your copy of the full report here

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  • Innovating with Customer Needs Management

    - by Anurag Batra
    We're pleased to announce the addition of Agile Customer Needs Management (CNM) to the portfolio of PLM offerings by Oracle. CNM allows manufacturing companies to capture the voice of the customer and market, and arm their product designers with the information that they need to better meet customer requirements. It's an Enterprise 2.0 product that focuses on the quick information capture, ease of organizing information and association of that information with the product record - some of the key aspects of early stage innovation. Read on to learn more about this revolutionary new product that redefines how information is used to drive innovation.

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  • What Did You Do? is a Bad Question

    - by Ajarn Mark Caldwell
    Brian Moran (blog | Twitter) did a great presentation today for the PASS Professional Development Virtual Chapter on The Art of Questions.  One of the points that Brian made was that there are good questions and bad (or at least not-as-good) questions.  Good questions tend to open-up the conversation and engender positive reactions (perhaps even trust and respect) between the participants; and bad questions tend to close-down a conversation either through the narrow list of possible responses (e.g. strictly Yes/No) or through the negative reactions they can produce.  And this explains why I so frequently had problems troubleshooting real-time problems with users in the past.  I’ll explain that in more detail below, but before we go on, let me recommend that you watch the recording of Brian’s presentation to learn why the question Why is often problematic in the U.S. and yet we so often resort to it. For a short portion (3 years) of my career, I taught basic computer skills and Office applications in an adult vocational school, and this gave me ample opportunity to do live troubleshooting of user challenges with computers.  And like many people who ended up in computer related jobs, I also have had numerous times where I was called upon by less computer-savvy individuals to help them with some challenge they were having, whether it was part of my job or not.  One of the things that I noticed, especially during my time as a teacher, was that when I was helping somebody, typically the first question I would ask them was, “What did you do?”  This seemed to me like a good way to start my detective work trying to figure out what happened, what went wrong, how to fix it, and how to help the person avoid it again in the future.  I always asked it in a polite tone of voice as I was just trying to gather the facts before diving in deeper.  However; 99.999% of the time, I always got the same answer, “Nothing!”  For a long time this frustrated me because (remember I’m in detective mode at that point) I knew it could not possibly be true.  They HAD to have done SOMETHING…just tell me what were the last actions you took before this problem presented itself.  But no, they always stuck with “Nothing”.  At which point, with frustration growing, and not a little bit of disdain for their lack of helpfulness, I would usually ask them to move aside while I took over their machine and got them out of whatever they had gotten themselves into.  After a while I just grew used to the fact that this was the answer I would usually receive, but I always kept asking because for the .001% of the people who would actually tell me, I could then help them understand what went wrong and how to avoid it in the future. Now, after hearing Brian’s talk, I understand what the problem was.  Even though I meant to just be in an information gathering mode, the words I was using, “What did YOU do?” have such a strong negative connotation that people would instinctively go into defense-mode and stop sharing information that might make them look bad.  Many of them probably were not even consciously aware that they had gone on the defensive, but the self-preservation instinct, especially self-preservation of the ego, is so strong that people would end up there without even realizing it. So, if “What did you do” is a bad question, what would have been better?  Well, one suggestion that Brian makes in his talk is something along the lines of, “Can you tell me what led up to this?” or “what was happening on the computer right before this came up?”  It’s subtle, but the point is to take the focus off of the person and their behavior; instead depersonalizing it and talk about events from more of a 3rd-party observer point of view.  With this approach, people will be more likely to talk about what the computer did and what they did in response to it without feeling the interrogation spotlight is on them.  They are also more likely to mention other events that occurred around the same time that may or may not be related, but which could certainly help you troubleshoot a larger problem if it is not just user actions.  And that is the ultimate goal of your asking the questions.  So yes, it does matter how you ask the question; and there are such things as good questions and bad questions.  Excellent topic Brian!  Thanks for getting the thinking gears churning! (Cross-posted to the Professional Development Virtual Chapter blog.)

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