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• Mapping Your Customer Experience Journey

  - by Michael Hylton

  For those who attended today’s Oracle Customer Experience Summit keynote you heard from Brian Curran talk about the strategies and best practices to implement customer experience (CX) in your organization.  He spoke about how this evolving journey begins by understanding six steps to transform your business and put your customers front and center.  Here are those key six steps: What are the strategic business objectives in your company? What are your operational objectives and KPIs necessary to measure a CX project? Build an income statement and create “what if” scenarios and see how changes impact your business’ bottom line.  Explore what keeps you from getting to your own goals for your business. Define the business objectives and opportunities you want to meet? Understand the trends and accelerators in the market?  What factors are going on in the market affect that impact your business?  Social?  Mobile?  Cloud?  Just to name a few.  Many of these trends may signal a change in the way people think about your business. What approach will you take to solve these issues?  Understand who your customer is.  How do you need to adapt your business to build relevant, personalized customer experiences. What technologies can you implement to address CX?  Does technology help you solve your problem? A great way to begin your customer experience journey is a concept called journey mapping, one of the most powerful and deceptively simple tools for unlocking CX innovation at your organization. Here is where you can learn more about how you can bring this concept into your business to drive great customer experiences.

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• Rsync : execute permission required

  - by user651488

  I'm using rsync between two servers to transfer files. The problem is some files are not transferred. I get this error : rsync: readlink "/var/www/index.html" failed: Permission denied (13) So I check permissions on the server and after make tests, I notice a file is transferred only if it has these permissions : R-W ! If the file have these permissions : R--, Rsync can't download it !? Command: /usr/bin/rsync -avzr -e "/usr/bin/ssh -i /home/replication/thishost-rsync-key" [email protected]:/var/www/index.html ./ Is it a bug with Rsync ? I find any information about this problem. Thanks for your help Debian Etch 2.6.30 Rsync 2.6.9 protocol version 29

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• some keyboard keys not working properly

  - by surfmadpig

  I'm using Windows 7. All of a sudden, a couple of hours ago, this happened: My keyboard number keys [above the letters] stopped working properly, both as numbers and as symbols. Only 5 and 6 are functional. Also, I've noticed that the End key isn't working either, and perhaps a couple more from that group. I'm pretty sure it has something to do with those evil Sticky Keys/Filter Keys/ whatever those ease of access things are, BUT I've turned off all the ease of access keyboard options and nothing has changed. Is it possible that something is still turned on while I unchecked it? Are the on/off checkboxes to control WHEN it happens or IF it happens? I also tried rebooting and uninstalling/reinstalling keyboard from device manager, to no avail. It's certainly a software issue and not a hardware issue, as I've tried another keyboard and the problem persists. And, predictably enough, it's annoying. Any ideas?

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• What is the method to reset the Planar 1910m monitor?

  - by Richard J Foster

  My monitor (a Planar, apparently model number PL1910M) is not working. (It is flashing a green / orange sequence which I believe to be an error code. The sequence, in case it helps consists of orange and green three times quickly followed by a longer orange, then another green followed by a long period where both colors appear to be present). I vaguely recall a co-worker suffering from a similar problem, and our IT department "resetting" the monitor by holding down a certain set of keys as they apply power. Unfortunately, I do not remember what that key sequence was, our IT department is not responding, and the Planar web site is blocked by the content filtering firewall we have in place! What is the sequence to perform the reset? (For bonus geek-credit, what does the code mean... as if it indicates a blown component clearly a reset will not help me. ;-))

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• Unreasonably slow stunnel

  - by Kit Sunde

  I setup stunnel on OSX to tunnel traffic to my Django dev server because Facebook needs HTTPS these days but I noticed it's being absurdly slow. It seems like it can only handle a single connection at a time and even the connection is slow when I'm connecting to localhost. I've tried using some performance tips found online and so my config is setup as: pid= # foreground=yes cert=./cacert.pem key=./privkey.pem libwrap=no debug=0 socket = l:TCP_NODELAY=1 socket = r:TCP_NODELAY=1 [https] accept=8443 connect=8000 Is there a way to get more performance or more suitable way of setting up HTTPS for my dev server?

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• Embedded Nashorn in JEditorPane

  - by Geertjan

  Here's a prototype for some kind of backoffice content management system. Several interesting goodies are included, such as an embedded JavaScript editor, as can be seen in the screenshot: Key items of interest in the above are as follows: Embedded JavaScript editor (i.e., the latest and greatest Nashorn technology, look it up, if you're not aware of what that is.) The way that's done is to include the relevant JavaScript modules in your NetBeans Platform application. Make very sure to include "Lexer to NetBeans Bridge", which does a bunch of critical stuff under the hood. The JEditorPane is defined as follows, along the lines that I blogged about recently thanks to Steven Yi: javaScriptPane.setContentType("text/javascript"); EditorKit kit = CloneableEditorSupport.getEditorKit("text/javascript"); javaScriptPane.setEditorKit(kit); javaScriptPane.getDocument().putProperty("mimeType", "text/javascript"); Note that "javaScriptPane" above is simply a JEditorPane. Timon Veenstra's excellent solution for integrating Nodes with MultiViewElements, which is described here by Timon, and nowhere else in the world. The tab you see above is within a pluggable container, so anyone else could create a new module and register their own MultiViewElement such that it will be incorporated into the editor. A small trick to ensure that only one window opens per news item: @NbBundle.Messages("OpenNews=Open") private class OpenNewsAction extends AbstractAction { public OpenNewsAction() { super(Bundle.OpenNews()); } @Override public void actionPerformed(ActionEvent e) { News news = getLookup().lookup(News.class); Mode editorMode = WindowManager.getDefault().findMode("editor"); for (TopComponent tc : WindowManager.getDefault().getOpenedTopComponents(editorMode)) { if (tc.getDisplayName().equals(news.getTitle())) { tc.requestActive(); return; } } TopComponent tc = MultiViews.createMultiView("application/x-newsnode", NewsNode.this); tc.open(); tc.requestActive(); } } The rest of what you see above is all standard NetBeans Platform stuff. The sources of everything you see above is here: http://java.net/projects/nb-api-samples/sources/api-samples/show/versions/7.3/misc/CMSBackOffice

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• GVim Stop at end of line with arrows

  - by viking

  When using the arrow keys in Vim on Linux, they act the same way as h and l , stopping when the end of a line is reached. GVim on Windows doesn't do this, instead allowing the arrow keys continue past the end (or beginning) of a line and on to the next line. Is there any way to change the arrow key behaviour and cause them to stop at the end of a line like the character navigation keys? NOTE: I am not looking for a way to get to the beginning or end of a line, I realize that 0 and $ do this.

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• root locked out of EC2

  - by Paco

  I was in the process of disabling root logins on an AWS EC2 instance. Right after setting PermitRootLogin no and restarting sshd, I closed the terminal on accident -- before setting up users with sudo privileges. The result is that my key to get into the instance as root does not work (sshd forbids it) and when I log into the instance using my regular user I can't gain root privileges (the root password was never set). The instance is running ubuntu 8.10. Anyone have any idea how can I fix this?

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• Laptop keyboard and touchpad disabled on startup

  - by JAM

  I use Ubuntu 14.04 LTS on my Toshiba Satellite L775D laptop. 14.04 is the only operating system installed. I am new to Linux and only barely scratching the surface of doing things in terminal. When I boot my laptop keyboard and touchpad are disabled (99.99% of the time) if I do nothing. The only direct effect I can have is to keep pressing the "numlock" key during boot when I notice the "numlock" light goes off. If I do this then I have a 95% chance of the keyboard and touchpad working when I am in the operating system. I am able to use my wireless mouse regardless. I have not seen any messages during boot. Previously I have tried playing with input method settings and utilities as well as language support settings. This same problem exists with the 12.... and 13... versions of ubuntu. With everything I have tried (from looking at other posts/suggestions) it seems I can have only a temporary effect. Please help me find a permanent solution to this problem. thank you.

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• Unity in 12.10 comes up behind other windows

  - by ams

  I've just upgraded from 12.04 to 12.10. For the most part, everything works fine, but I have a few small problems with Unity, or maybe Compiz. When I hit the Super key, or click on the dash launcher, the dash sometimes comes up behind the other windows on the screen. As you can imagine, this makes it somewhat tricky to use. Once it has started coming up behind, no amount of trying again will convince it to come back to the front. Possibly related, the Alt-Tab switcher doesn't show either. It maybe that there isn't one, or maybe that's behind also? Alt-Tab does switch the windows, but there's no visual indicator. When I hit Super-W, the windows do all do the zoom thing, but it's slow and juddery where it used to be smooth in 12.04. I'm using the standard "radeon" driver, same as before, with a triple-head monitor setup (and that works fine). I've not tried the proprietary drivers as I've previously found the multi-monitor support much weaker than the default driver, but maybe that's the way to go now? Video play fine. Even WebGL seems ok. Do other see this problem? Is it a bug? Or have I just got some left-over config from 12.04 in the way?

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• Using wifi router as bridge to increase signal?

  - by overtherainbow

  A friend of mine lives in an appartment building whose structure is such that wifi signal is very weak. Even a USB key won't work. I was thinking of buying an entry-level wifi router and reconfigure it as a bridge to act as repeater. Would that increase the chance of getting a good signal, or I shouldn't bother? If experience shows that it does improve things significantly, is their another router I should look at besides the Linux-based Linksys models? Thank you.

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• Invoke host's workspace switcher from inside VM

  - by Paul

  When I start a virtual machine (like VMware or VirtualBox) and set it full screen then, from the host OS (in this case Ubuntu), I can beautifully switch to it with the Workspace Switcher. So I switch to the VM like I switch to a virtual screen. But switching back -- from the VM to the host's virtual screens -- seems to be impossible because by entering the VM I loose the host's workspace switcher. Is there a nifty workspace switcher program that runs inside the VM and is able to switch workspaces of the host machine? Edit in light of Frank Thomas' answer, can we configure VirtualBox (or VMware) to not send certain key combinations to the VM, but keep them to the host? Like Super+S. In that approach I would sadly have to miss the nice workspace switcher icon in the guest OS, but that's OK if at least the keyboard trick would work.

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• Advice on designing web application with a 40+ year lifetime

  - by user2708395

  Scenario Currently, I am apart of a health care project whose main requirement is to capture data with unknown attributes using user generated forms by health care providers. The second requirement is that data integrity is key and that the application will be used for 40+ years. We are currently migrating the client's data from the past 40 years from various sources (Paper, Excel, Access, etc...) to the database. Future requirements are: Workflow management of forms Schedule management of forms Security/Role based management Reporting engine Mobile/Tablet support Situation Only 6 months in, the current (contracted) architect/senior programmer has taken the "fast" approach and has designed a poor system. The database is not normalized, the code is coupled, the tiers have no dedicated purpose and data is starting to go missing since he has designed some beans to perform "deletes" on the database. The code base is extremely bloated and there are jobs just to synchronize data since the database is not normalized. His approach has been to rely on backup jobs to restore missing data and doesn't seem to believe in re-factoring. Having presented my findings to the PM, the architect will be removed when his contract ends. I have been given the task to re-architect this application. My team consists of me and one junior programmer. We have no other resources. We have been granted a 6-month requirement freeze in which we can focus on re-building this system. I suggested using a CMS system like Drupal, but for policy reasons at the client's organization, the system must be built from scratch. This is the first time that I will be designing a system with a 40+ lifespan. I have only worked on projects with 3-5 year lifespans, so this situation is very new, yet exciting. Questions What design considerations will make the system more "future proof"? What experiences have you had in designing such systems - both failures and successes? What questions should be asked to the client/PM to make the system more "future proof"?

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• Multiple SSH private keys for the same host

  - by Sencha

  How can I store 2 different private SSH keys for the same host? I have tried 2 entries in /etc/ssh/ssh_config for the same host with the different keys, and I've also tried to put both keys in the same file and referencing it from one hosts setting, however both do not work. More detail: I'm running Ubuntu server (12.04) and I want to connect to GitHub via SSH to download the latest source for my projects. There are multiple projects running on the same server and each project has a GitHub repo with it's own unique deloyment key-pair. So the host is always the same (github.com) but the keys need to be different depending on which repo I'm using. Different /etc/ssh/ssh_config versions I have tried: Host github.com IdentityFile /etc/ssh/my_project_1_github_deploy_key StrictHostKeyChecking no Host github.com IdentityFile /etc/ssh/my_project_2_github_deploy_key StrictHostKeyChecking no and this with both keys in the same file: Host github.com IdentityFile /etc/ssh/my_project_github_deploy_keys StrictHostKeyChecking no I've had no luck with either. Any help would be greatly appreciated!

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• Is it possible to generate Events and Hooks in Lua for any game without built-in support?

  - by pr0tocol

  Does a game have to have built-in functions to accept and run lua scripts, or can I design Events and Hooks using Lua on any game I please, akin to the days where C code could be used to hook into the WinAPI using dlls? The reason I ask is, I am trying to create a background application that will perform events and hooks on a particular game that does not currently support lua in-game. Brief examples: Events: - An action executed by the PLAYER is detected. For instance, hitting the Q key will normally make my character use an ability, but with my Lua script running in the background, will cause a sound to play on my computer (or something). Hooks: - An action within the GAME is detected. For instance, the game spawns an enemy every minute. When an enemy spawns, the script will detect this and perform an action, for instance playing a sound locally on the computer. I would like to do both, but I know for games like Garry's Mod, the game already has built-in support for running lua scripts. Is there a way to do either events OR hooks using lua similarly to how C/C++ can connect to a game using WinAPI dlls?

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• SSL/https setup for herokuapp.com address rather than my actual domain

  - by new2ruby

  I have a subdomain of my site pointed to a rails app at mysite.herokuapp.com. I bought a certificate from godaddy and seem to have that all set up correctly. So that when I go to: http://mysite.herokuapp.com or http://dev.mysite.com it's redirected to: https://mysite.herokuapp.com or https://dev.mysite.com The problem is that when I visit dev.mysite.com, I get the error: Safari can't verify the identity of the website. But when I go to mysite.herokuapp.com, I don't get the error. I wanted this to be set up the other way, so that dev.mysite.com did not cause the error. I'm not sure where I went wrong. I used dev.mysite.com when generating the key and when setting it up at godaddy.com. Any ideas where I should look? P.S. The old site is hosted at dreamhost and the DNS info is stored there as well. So I created a subdomain there of type cname which points to mysite.herokuapp.com.

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• Mac OS X Time Machine Restore - Failure?

  - by Rabe

  I've got an late 2009 macbook pro 13' and yesterday I replaced the native hd (new hd: Hitachi; same form factor). I choosed "Restore from Time Machine" in the options menu on the snow leopard install discs and waited several hours to complete. After an reboot the mac shows up a white screen with apple logo and tiny loading animation. Nothing happens. After another restart; the same. Now I cant boot from CD using the C-Key and I have no idea how to fix that problem.

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• What are the keyboard shortcuts to operate a Mac slider control

  - by doekman

  In the Safari RSS screen, there is a slider (or range) control to change an article's summary length. By pressing TAB a couple of times, it is possible to navigate to this control, without using the mouse. Is it also possible, to slide the slider with the keyboard? Thus sliding the knob to the right and left? The volume slider in iTunes can be operated by the arrow-keys, but in Safari's RSS window, these are used to scroll the text if there are any scrollbars... Note: in System Preferences, Keyboard (OS X 10.6), Keyboard Shortcuts, I have set Full Keyboard Access to All controls. Otherwise, the TAB key only navigates between text boxes and lists.

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• Disable/configure Back and Forward through mouse wheel in Internet Explorer

  - by Subtwo

  I have a problem with Internet Explorer (version 7 on Windows XP). Sometimes (not always) when you use the mouse wheel to scroll a page up/down it instead chooses to go back or forth in the web browsing history. This behavior is the same as when you hold the shift-key simultaneously using the wheel. My guess is that Internet Explorer somehow gets misled by something and thinks that I'm actually pressing shift. This is in turn maybe an artifact of the fact that this particular session is a remote-desktop session originating from Linux (Ubuntu). Needless to say the problem can be quite irritating and the alternative of completely turning off the wheel functionality doesn't seem like an option as other applications would suffer greatly from this. Anyway back to my question(s): Is it possible to map the shift+wheel to a simple wheel event for Internet Explorer? Is it possible to disable the shift+wheel event for Internet Explorer? Any suggestions are greatly appreciated.

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• XNA - 2D Rotation of an object to a selected direction

  - by lobsterhat

  I'm trying to figure out the best way of rotating an object towards the directional input of the user. I'm attempting to mimic making turns on ice skates. For instance, if the player is moving right and the input is down and left, the player should start rotating to the right a set amount each tick. I'll calculate a new vector based on current velocity and rotation and apply that to the current velocity. That should give me nice arcing turns, correct? At the moment I've got eight if/else statements for each key combination which in turn check the current rotation: // Rotate to 225 if (keyboardState.IsKeyDown(Keys.Up) && keyboardState.IsKeyDown(Keys.Left)) { // Rotate right if (rotation >= 45 || rotation < 225) { rotation += ROTATION_PER_TICK; } // Rotate left else if (rotation < 45 || rotation > 225) { rotation -= ROTATION_PER_TICK; } } This seems like a sloppy way to do this and eventually, I'll need to do this check about 10 times a tick. Any help toward a more efficient solution is appreciated.

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• My wireless has suddenly became disabled by hardware switch, BIOS, rfkill, fn+f8 do nothing

  - by cwwk

  I have a toshiba l655d-s5145. There is no physical toggle for the wireless, although the f8 key is supposed to do the trick. It doesn't. The wireless has been working since October, and suddenly, nothing. RFKILL reports that the wireless is hard blocked, but unblock wifi, unblock 0, unblock all do nothing. I inserted a usb dongle, and that is also disabled by hardware switch, although rfkill reports that it is neither hard nor soft blocked. My onboard wireless is 02:00.0 Network controller: Realtek Semiconductor Co., Ltd. RTL8188CE 802.11b/g/n WiFi Adapter (rev 01) according to lspci. Lsmod reports that these drivers are loaded. rtl8192c_common 75767 1 rtl8192ce rtlwifi 110972 1 rtl8192ce I resorted to reformatting the drive and reinstalling, but that also did not work. In BIOS I restored system defaults as there is no specific entry for wifi. Before reinstalling a pure xubuntu I went into Unity and saw that the airplane mode was on and despite being toggled off, it returned to the on position. I'm not sure where to find airplane mode in Xubuntu. What else can I do? I need my wireless.

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• Best Method/Library For Remote Authentication

  - by Mike

  I have a web app that has a REST API interface: http://api.example.com/core that uses API Keys and domain specific keys (key has to be used on the specified domain). I then will have several client sites with ajax forms where we will require users to sign in before being able to submit the form. This form will add data to a table, and submit an email to several recipients along with checking credentials. This form will use an ajax submit to our REST API. All Communication to/from the API is over SSL Ideal Flow: Visitor Fills Form Out -> Enters User/pass -> Submits Form -> ajax request to REST API -> API Verifies credentials -> does CRUD -> sends emails -> returns 200/403 -> perform DOM manipulation based on return code in ajax call Are there any libraries in PHP that currently do something to this similarly? Would OAuth be a good use for this scenario? Languages used are: js/html/css/php/MySQL

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• What actions to take when people leave the team?

  - by finrod

  Recently one of our key engineers resigned. This engineer has co-authored a major component of our application. We are not hitting Truck number yet though, but we're getting close :) Before the guy waltzes off, we want to take actions necessary to recover from this loss as smoothly as possible and eventually 'grow' the rest of the team to competently cover the parts he authored. More about the context: the domain the component covers and the code are no rocket science but still a lot of non-trivial stuff. Some team members can already cover a lot of this but those have a lot on their plates and we want to make sure every. (as I see it): Improve tests and test coverage - especially for the non-trivial stuff, Update high level documents, Document any 'funny stuff' the code does (we had to do some heavy duct-taping), Add / update code documentation - have everything with 'public' visibility documented. Finally the questions: What do you think are the actions to take in this situation? What have you done in such situations? What did or did not work well for you?

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• License validation and calling home

  - by VitalyB

  I am developing an application that, when bought, can be activated using a license. Currently I am doing offline validation which is a bit troubling to me. I am aware there is nothing to do against cracks (i.e modified binaries), however, I am thinking to trying to discourage license-key pirating. Here is my current plan: When the user activates the software and after offline validation is successful, it tries to call home and validate the license. If home approves of the license or if home is unreachable, or if the user is offline, the license gets approved. If home is reached and tells the license is invalid, validation fails. Licensed application calls home the same way every time during startup (in background). If license is revoked (i.e pirated license or generated via keygen), the license get deactivated. This should help with piracy of licenses - An invalid license will be disabled and a valid license that was pirated can be revoked (and its legal owner supplied with new license). Pirate-users will be forced to use cracked version which are usually version specific and harder to reach. While it generally sounds good to me, I have some concerns: Users tend to not like home-calling and online validation. Would that kind of validation bother you? Even though in case of offline/failure the application stays licensed? It is clear that the whole scheme can be thwarted by going offline/firewall/etc. I think that the bother to do one of these is great enough to discourage casual license sharing, but I am not sure. As it goes in general with licensing and DRM variations, I am not sure the time I spend on that kind of protection isn't better spent by improving my product. I'd appreciate your input and thoughts. Thanks!

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• Customer Experience Management for Retail 2.0 - part 2 / 2

  - by Sanjeev Sharma

  In the previous post, i discussed some of the key trends shaping up in the retail industry, their implications and the challenges facing retailers seeking to regain control of the buyer-seller relationship. Is Customer Experience Management the panacea for the ailing retailers who are now awakening to the power of the consumer? Quite honestly, customer acquisition, retention and satisfaction have been top of mind for retailers for quite some time now. The missing piece of this puzzle is bringing all those countless hours of strategy and planning to fruition. This is more of an execution gap than anything else. Although technology has made consumers more informed, more mobile and more social, customer experience is still largely defined by delivering on the following: Consistent experiences, whether shopping online or offline Personalize-able interaction ("mass market" sounds good as an internal strategy but not when you are a buyer!) Timely order fulfillment, if not pro-active notification of delays Below is a concept architecture for streamlining front-end, mid-office and back-end interfaces through shared process to achieve consistency and efficiency in managing the customer experience from order capture to order provisioning.

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