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  • IIS Redirection - command line

    - by clklachu
    I have a website say www.mywebsite.com/demo . When ever if anyone requests this site, i want to navigate to another website www.myanotherwebsite.com . I know that this can be done in IIS by using the HTTP Redirect feature. But since i want to do this for different websites, I would like to write a bat file which would run the command to set the redirect url for a website. Can anyone please help me how to set the redirection URL through command line?

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  • Adding the website as an application in IIS

    - by Cipher
    Hi, I have a website deeloped in ASP.NET and I want it to be accessed via local URL, for eg: http://localhost/website20 I tried once but the CMS in my website started giving error "It is an error to use a section registered as allowDefinition='MachineToApplication' beyond application level. This error can be caused by a virtual directory not being configured as an application in IIS." Please help about the steps I need to follow.

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  • Daily tech links for .net and related technologies - May 10-12, 2010

    - by SanjeevAgarwal
    Daily tech links for .net and related technologies - May 10-12, 2010 Web Development jQuery Templates and Data Linking (and Microsoft contributing to jQuery) - ScottGu ASP.NET MVC and jQuery Part 4 – Advanced Model Binding - Mister James Creating an ASP.NET report using Visual Studio 2010 - Part 1 & Part 2 & Part 3 - rajbk Caching Images in ASP.NET MVC -Evan How to Localize an ASP.NET MVC Application - mikeceranski Localization in ASP.NET MVC 2 using ModelMetadata - Raj Kiamal Web Design...(read more)

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  • Creating ASP.NET MVC Negotiated Content Results

    - by Rick Strahl
    In a recent ASP.NET MVC application I’m involved with, we had a late in the process request to handle Content Negotiation: Returning output based on the HTTP Accept header of the incoming HTTP request. This is standard behavior in ASP.NET Web API but ASP.NET MVC doesn’t support this functionality directly out of the box. Another reason this came up in discussion is last week’s announcements of ASP.NET vNext, which seems to indicate that ASP.NET Web API is not going to be ported to the cloud version of vNext, but rather be replaced by a combined version of MVC and Web API. While it’s not clear what new API features will show up in this new framework, it’s pretty clear that the ASP.NET MVC style syntax will be the new standard for all the new combined HTTP processing framework. Why negotiated Content? Content negotiation is one of the key features of Web API even though it’s such a relatively simple thing. But it’s also something that’s missing in MVC and once you get used to automatically having your content returned based on Accept headers it’s hard to go back to manually having to create separate methods for different output types as you’ve had to with Microsoft server technologies all along (yes, yes I know other frameworks – including my own – have done this for years but for in the box features this is relatively new from Web API). As a quick review,  Accept Header content negotiation works off the request’s HTTP Accept header:POST http://localhost/mydailydosha/Editable/NegotiateContent HTTP/1.1 Content-Type: application/json Accept: application/json Host: localhost Content-Length: 76 Pragma: no-cache { ElementId: "header", PageName: "TestPage", Text: "This is a nice header" } If I make this request I would expect to get back a JSON result based on my application/json Accept header. To request XML  I‘d just change the accept header:Accept: text/xml and now I’d expect the response to come back as XML. Now this only works with media types that the server can process. In my case here I need to handle JSON, XML, HTML (using Views) and Plain Text. HTML results might need more than just a data return – you also probably need to specify a View to render the data into either by specifying the view explicitly or by using some sort of convention that can automatically locate a view to match. Today ASP.NET MVC doesn’t support this sort of automatic content switching out of the box. Unfortunately, in my application scenario we have an application that started out primarily with an AJAX backend that was implemented with JSON only. So there are lots of JSON results like this:[Route("Customers")] public ActionResult GetCustomers() { return Json(repo.GetCustomers(),JsonRequestBehavior.AllowGet); } These work fine, but they are of course JSON specific. Then a couple of weeks ago, a requirement came in that an old desktop application needs to also consume this API and it has to use XML to do it because there’s no JSON parser available for it. Ooops – stuck with JSON in this case. While it would have been easy to add XML specific methods I figured it’s easier to add basic content negotiation. And that’s what I show in this post. Missteps – IResultFilter, IActionFilter My first attempt at this was to use IResultFilter or IActionFilter which look like they would be ideal to modify result content after it’s been generated using OnResultExecuted() or OnActionExecuted(). Filters are great because they can look globally at all controller methods or individual methods that are marked up with the Filter’s attribute. But it turns out these filters don’t work for raw POCO result values from Action methods. What we wanted to do for API calls is get back to using plain .NET types as results rather than result actions. That is  you write a method that doesn’t return an ActionResult, but a standard .NET type like this:public Customer UpdateCustomer(Customer cust) { … do stuff to customer :-) return cust; } Unfortunately both OnResultExecuted and OnActionExecuted receive an MVC ContentResult instance from the POCO object. MVC basically takes any non-ActionResult return value and turns it into a ContentResult by converting the value using .ToString(). Ugh. The ContentResult itself doesn’t contain the original value, which is lost AFAIK with no way to retrieve it. So there’s no way to access the raw customer object in the example above. Bummer. Creating a NegotiatedResult This leaves mucking around with custom ActionResults. ActionResults are MVC’s standard way to return action method results – you basically specify that you would like to render your result in a specific format. Common ActionResults are ViewResults (ie. View(vn,model)), JsonResult, RedirectResult etc. They work and are fairly effective and work fairly well for testing as well as it’s the ‘standard’ interface to return results from actions. The problem with the this is mainly that you’re explicitly saying that you want a specific result output type. This works well for many things, but sometimes you do want your result to be negotiated. My first crack at this solution here is to create a simple ActionResult subclass that looks at the Accept header and based on that writes the output. I need to support JSON and XML content and HTML as well as text – so effectively 4 media types: application/json, text/xml, text/html and text/plain. Everything else is passed through as ContentResult – which effecively returns whatever .ToString() returns. Here’s what the NegotiatedResult usage looks like:public ActionResult GetCustomers() { return new NegotiatedResult(repo.GetCustomers()); } public ActionResult GetCustomer(int id) { return new NegotiatedResult("Show", repo.GetCustomer(id)); } There are two overloads of this method – one that returns just the raw result value and a second version that accepts an optional view name. The second version returns the Razor view specified only if text/html is requested – otherwise the raw data is returned. This is useful in applications where you have an HTML front end that can also double as an API interface endpoint that’s using the same model data you send to the View. For the application I mentioned above this was another actual use-case we needed to address so this was a welcome side effect of creating a custom ActionResult. There’s also an extension method that directly attaches a Negotiated() method to the controller using the same syntax:public ActionResult GetCustomers() { return this.Negotiated(repo.GetCustomers()); } public ActionResult GetCustomer(int id) { return this.Negotiated("Show",repo.GetCustomer(id)); } Using either of these mechanisms now allows you to return JSON, XML, HTML or plain text results depending on the Accept header sent. Send application/json you get just the Customer JSON data. Ditto for text/xml and XML data. Pass text/html for the Accept header and the "Show.cshtml" Razor view is rendered passing the result model data producing final HTML output. While this isn’t as clean as passing just POCO objects back as I had intended originally, this approach fits better with how MVC action methods are intended to be used and we get the bonus of being able to specify a View to render (optionally) for HTML. How does it work An ActionResult implementation is pretty straightforward. You inherit from ActionResult and implement the ExecuteResult method to send your output to the ASP.NET output stream. ActionFilters are an easy way to effectively do post processing on ASP.NET MVC controller actions just before the content is sent to the output stream, assuming your specific action result was used. Here’s the full code to the NegotiatedResult class (you can also check it out on GitHub):/// <summary> /// Returns a content negotiated result based on the Accept header. /// Minimal implementation that works with JSON and XML content, /// can also optionally return a view with HTML. /// </summary> /// <example> /// // model data only /// public ActionResult GetCustomers() /// { /// return new NegotiatedResult(repo.Customers.OrderBy( c=> c.Company) ) /// } /// // optional view for HTML /// public ActionResult GetCustomers() /// { /// return new NegotiatedResult("List", repo.Customers.OrderBy( c=> c.Company) ) /// } /// </example> public class NegotiatedResult : ActionResult { /// <summary> /// Data stored to be 'serialized'. Public /// so it's potentially accessible in filters. /// </summary> public object Data { get; set; } /// <summary> /// Optional name of the HTML view to be rendered /// for HTML responses /// </summary> public string ViewName { get; set; } public static bool FormatOutput { get; set; } static NegotiatedResult() { FormatOutput = HttpContext.Current.IsDebuggingEnabled; } /// <summary> /// Pass in data to serialize /// </summary> /// <param name="data">Data to serialize</param> public NegotiatedResult(object data) { Data = data; } /// <summary> /// Pass in data and an optional view for HTML views /// </summary> /// <param name="data"></param> /// <param name="viewName"></param> public NegotiatedResult(string viewName, object data) { Data = data; ViewName = viewName; } public override void ExecuteResult(ControllerContext context) { if (context == null) throw new ArgumentNullException("context"); HttpResponseBase response = context.HttpContext.Response; HttpRequestBase request = context.HttpContext.Request; // Look for specific content types if (request.AcceptTypes.Contains("text/html")) { response.ContentType = "text/html"; if (!string.IsNullOrEmpty(ViewName)) { var viewData = context.Controller.ViewData; viewData.Model = Data; var viewResult = new ViewResult { ViewName = ViewName, MasterName = null, ViewData = viewData, TempData = context.Controller.TempData, ViewEngineCollection = ((Controller)context.Controller).ViewEngineCollection }; viewResult.ExecuteResult(context.Controller.ControllerContext); } else response.Write(Data); } else if (request.AcceptTypes.Contains("text/plain")) { response.ContentType = "text/plain"; response.Write(Data); } else if (request.AcceptTypes.Contains("application/json")) { using (JsonTextWriter writer = new JsonTextWriter(response.Output)) { var settings = new JsonSerializerSettings(); if (FormatOutput) settings.Formatting = Newtonsoft.Json.Formatting.Indented; JsonSerializer serializer = JsonSerializer.Create(settings); serializer.Serialize(writer, Data); writer.Flush(); } } else if (request.AcceptTypes.Contains("text/xml")) { response.ContentType = "text/xml"; if (Data != null) { using (var writer = new XmlTextWriter(response.OutputStream, new UTF8Encoding())) { if (FormatOutput) writer.Formatting = System.Xml.Formatting.Indented; XmlSerializer serializer = new XmlSerializer(Data.GetType()); serializer.Serialize(writer, Data); writer.Flush(); } } } else { // just write data as a plain string response.Write(Data); } } } /// <summary> /// Extends Controller with Negotiated() ActionResult that does /// basic content negotiation based on the Accept header. /// </summary> public static class NegotiatedResultExtensions { /// <summary> /// Return content-negotiated content of the data based on Accept header. /// Supports: /// application/json - using JSON.NET /// text/xml - Xml as XmlSerializer XML /// text/html - as text, or an optional View /// text/plain - as text /// </summary> /// <param name="controller"></param> /// <param name="data">Data to return</param> /// <returns>serialized data</returns> /// <example> /// public ActionResult GetCustomers() /// { /// return this.Negotiated( repo.Customers.OrderBy( c=> c.Company) ) /// } /// </example> public static NegotiatedResult Negotiated(this Controller controller, object data) { return new NegotiatedResult(data); } /// <summary> /// Return content-negotiated content of the data based on Accept header. /// Supports: /// application/json - using JSON.NET /// text/xml - Xml as XmlSerializer XML /// text/html - as text, or an optional View /// text/plain - as text /// </summary> /// <param name="controller"></param> /// <param name="viewName">Name of the View to when Accept is text/html</param> /// /// <param name="data">Data to return</param> /// <returns>serialized data</returns> /// <example> /// public ActionResult GetCustomers() /// { /// return this.Negotiated("List", repo.Customers.OrderBy( c=> c.Company) ) /// } /// </example> public static NegotiatedResult Negotiated(this Controller controller, string viewName, object data) { return new NegotiatedResult(viewName, data); } } Output Generation – JSON and XML Generating output for XML and JSON is simple – you use the desired serializer and off you go. Using XmlSerializer and JSON.NET it’s just a handful of lines each to generate serialized output directly into the HTTP output stream. Please note this implementation uses JSON.NET for its JSON generation rather than the default JavaScriptSerializer that MVC uses which I feel is an additional bonus to implementing this custom action. I’d already been using a custom JsonNetResult class previously, but now this is just rolled into this custom ActionResult. Just keep in mind that JSON.NET outputs slightly different JSON for certain things like collections for example, so behavior may change. One addition to this implementation might be a flag to allow switching the JSON serializer. Html View Generation Html View generation actually turned out to be easier than anticipated. Initially I used my generic ASP.NET ViewRenderer Class that can render MVC views from any ASP.NET application. However it turns out since we are executing inside of an active MVC request there’s an easier way: We can simply create a custom ViewResult and populate its members and then execute it. The code in text/html handling code that renders the view is simply this:response.ContentType = "text/html"; if (!string.IsNullOrEmpty(ViewName)) { var viewData = context.Controller.ViewData; viewData.Model = Data; var viewResult = new ViewResult { ViewName = ViewName, MasterName = null, ViewData = viewData, TempData = context.Controller.TempData, ViewEngineCollection = ((Controller)context.Controller).ViewEngineCollection }; viewResult.ExecuteResult(context.Controller.ControllerContext); } else response.Write(Data); which is a neat and easy way to render a Razor view assuming you have an active controller that’s ready for rendering. Sweet – dependency removed which makes this class self-contained without any external dependencies other than JSON.NET. Summary While this isn’t exactly a new topic, it’s the first time I’ve actually delved into this with MVC. I’ve been doing content negotiation with Web API and prior to that with my REST library. This is the first time it’s come up as an issue in MVC. But as I have worked through this I find that having a way to specify both HTML Views *and* JSON and XML results from a single controller certainly is appealing to me in many situations as we are in this particular application returning identical data models for each of these operations. Rendering content negotiated views is something that I hope ASP.NET vNext will provide natively in the combined MVC and WebAPI model, but we’ll see how this actually will be implemented. In the meantime having a custom ActionResult that provides this functionality is a workable and easily adaptable way of handling this going forward. Whatever ends up happening in ASP.NET vNext the abstraction can probably be changed to support the native features of the future. Anyway I hope some of you found this useful if not for direct integration then as insight into some of the rendering logic that MVC uses to get output into the HTTP stream… Related Resources Latest Version of NegotiatedResult.cs on GitHub Understanding Action Controllers Rendering ASP.NET Views To String© Rick Strahl, West Wind Technologies, 2005-2014Posted in MVC  ASP.NET  HTTP   Tweet !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs"); (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })();

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  • IIS7 Compression

    - by Thomas
    Hi Guys, I have searched around and havent really found an answer anywhere and this is still not working for me. I am using compression in IIS7 and it doesn't appear to be working. The code I am using is per <urlCompression doStaticCompression="true" /> <httpCompression cacheControlHeader="max-age=86400" sendCacheHeaders="true" expiresHeader="true" minFileSizeForComp="0" directory="%SystemDrive%\inetpub\temp\IIS Temporary Compressed Files"> <scheme name="gzip" dll="%Windir%\system32\inetsrv\gzip.dll" /> <staticTypes> <add mimeType="text/*" enabled="true" /> <add mimeType="message/*" enabled="true" /> <add mimeType="application/javascript" enabled="true" /> <add mimeType="*/*" enabled="false" /> </staticTypes> </httpCompression> However my content is still not being gzipped ? Any ideas why this is happening ? Cheers

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  • IIS SSL is taking all IPs although it is told not to

    - by Martin Sall
    I have a testing system where IIS Express on Windows 7 SSL website has to live together with Cerberus FTP server SSL website (Cerberus FTP has a built-in web server for HTTP uploads). I have set up Windows to use two IPs from my router 192.168.1.128 (for IIS SSL Web Site, using a self-generated SSL certificate for now) 192.168.1.129 (for Cerberus FTP built-in SSL Web Site) In IIS I have set web site binding to use only the IP 192.168.1.128. But still when I launch Cerberus, it says - cannot bind 192.168.1.129:443. I tested in Firefox - indeed, when I go to 192.168.1.129 (or even localhost), I do not get “Unable to connect“ page as expected, but “The connection was reset” instead. IIS is still occupying those IPs, although it is not serving the website on those IPs. When I stop the IIS website, Cerberus FTP Website launches without problems. But then I cannot launch IIS web site, it tells - "The process cannot access the file because it is being used by another process". Why is IIS SSL web site still occupying all IPs?

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  • software for compression-decompression of pictures

    - by infant programmer
    I need to send hundreds of pictures via email. The size is reaching 100s of MBs .. which is certainly burden on network. WinRar, 7-Zip aren't helping .. Would you like to suggest any software which can carry out compression so that I can reduce the size and send it via email, and decompress it at the other end .. opensource or freeware are more preferred .. paid-versions are appreciated too Edit: I am seeking an alternative software for winrar and 7-zip which is more efficient in compressing .. but still not losing any data ..

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  • How do I reinforce compression options?

    - by Gooberpatrol66
    Shortly after I got my computer, I enabled NTFS compression on it, selecting the option to compress "all files and subfolders". I recently noticed that several folders on my PC are not compressed anymore, including "Program Files" and "Windows". I suspect this happened when I installed Windows 8.1. The problem is, the only way I can think of to fix this would be to uncheck the tick box under "Properties" for my drive, thus decompressing everything on my drive, and then re-check it with the "all files and subfolders" option. Is there a way to compress all the uncompressed folders without first decompressing the compressed folders?

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  • Serializing Complex ViewModel with Json.Net Destabilization Error on Latest Version

    - by dreadlocks1221
    I just added the latest Version of JSON.Net and I get the System.Security.VerificationException: Operation could destabilize the runtime error when trying to use a controller (while running the application). I read in other posts that this issue should have been fixed in release 6 but I still have the problem. I even added *Newtonsoft.* to the ignore modules in the intellitrace options, which seems to have suppressed the error, but the post will just run forever and not return anything. Any help I can get would be greatly appreciated. [HttpPost] public string GetComments(int ShowID, int Page) { int PageSize = 10; UserRepository UserRepo = new UserRepository(); ShowCommentViewModel viewModel = new ShowCommentViewModel(); IQueryable<Comment> CommentQuery = showRepository.GetShowComments(ShowID); var paginatedComments = new PaginatedList<Comment>(CommentQuery, Page, PageSize); viewModel.Comments = new List<CommentViewModel>(); foreach (Comment comment in CommentQuery.Take(10).ToList()) { CommentViewModel CommentModel = new CommentViewModel { Comment = comment, PostedBy = UserRepo.GetUserProfile(comment.UserID) }; IQueryable<Comment> ReplyQuery = showRepository.GetShowCommentReplies(comment.CommentID); int ReplyPage = 0; var paginatedReplies = new PaginatedList<Comment>(ReplyQuery, ReplyPage, 3); CommentModel.Replies = new List<ReplyModel>(); foreach (Comment reply in ReplyQuery.Take(3).ToList()) { ReplyModel rModel = new ReplyModel { Reply = reply, PostedBy = UserRepo.GetUserProfile(reply.UserID) }; CommentModel.Replies.Add(rModel); } CommentModel.RepliesNextPage = paginatedReplies.HasNextPage; CommentModel.RepliesPeviousPage = paginatedReplies.HasPreviousPage; CommentModel.RepliesTotalPages = paginatedReplies.TotalPages; CommentModel.RepliesPageIndex = paginatedReplies.PageIndex; CommentModel.RepliesTotalCount = paginatedReplies.TotalCount; viewModel.Comments.Add(CommentModel); } viewModel.CommentsNextPage = paginatedComments.HasNextPage; viewModel.CommentsPeviousPage = paginatedComments.HasPreviousPage; viewModel.CommentsTotalPages = paginatedComments.TotalPages; viewModel.CommentsPageIndex = paginatedComments.PageIndex; viewModel.CommentsTotalCount = paginatedComments.TotalCount; return JsonConvert.SerializeObject(viewModel, Formatting.Indented); }

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  • LocalUser access for WCF hosted in IIS

    - by Eugarps
    I have tried every combination to allow unauthenticated access to WCF as in "LocalUser" accounts, in IIS without success. Here is what I've most recently tried: wsHttpBinding with Message security and mode set to "None". IIS anonymous access enabled, all others disabled, folder level access at default (but granted read access to "Users" which is all users in our domain). I understand I may not have provided enough information to solve the issue, but perhaps somebody can point me in the right direction - is this likely to be a IIS configuration issue or a WCF configuration issue... if WCF, is it likely to be a client level or server level issue? The error I get when attempting to access here is "User is not authenticated". We have ASMX services in the domain which are behaving properly, I am the first developer using WCF here.

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  • IIS Active Directory double handshake hickup

    - by AngryHacker
    I have a .net 2.0 click-once application that connects to IIS web services on Windows 2003 R2 64-bits. The IIS is setup with Integrated Windows Authentication. So whenever a web service call is made to IIS web services, there is a double handshake taking place: Client Request #1 GetEmployeeList Server Response #1 <- 401 HTTP/1.1 401 Unauthorized WWW-Authenticate: Negotiate WWW-Authenticate: NTLM Client Request #2 REQUEST Header... Server Response #2 <- 200 Data Received Lately, however, Server Response #1 will sometimes (a good 20 percent of the calls) take a massive amount of time (like 25 to 30 seconds). How do I debug this problem? Is this a Active Directory problem or a Domain Controller problem?

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  • Visual Studio IntelliSense for URL Rewrite

    - by OWScott
    Visual Studio doesn’t have IntelliSense support for URL Rewrite by default.  This isn’t a show stopper since it doesn’t result in stop errors. However, it’s nice to have full IntelliSense support and to get rid of the warnings for URL Rewrite rules. RuslanY has released a Visual Studio schema update for URL Rewrite 2.0 which is available as a free quick download.  The installation instructions (they are quick and easy) can be found here, which also include the schema for URL Rewrite 1.1.   The install takes effect immediately without restarting Visual Studio. A side question commonly comes up.  Can you get URL Rewrite support for Visual Studio Web Server (aka Cassini).  The answer is no.  To get URL Rewrite support in your development environment, use IIS7.  You can set your Visual Studio projects to use IIS7 though, so you can have full debug, F5 or Ctrl-F5 support for IIS.

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  • DLL-s needed to run ASP.NET MVC 3 RC on Windows Azure

    - by DigiMortal
    In this weekend I made one of my new apps run on Windows Azure. I am building this application using ASP.NET MVC 3 RC and Razor view engine. In this posting I will list DLL-s you need to have as local copies to get ASP.NET MVC 3 RC run on Windows Azure web role. Besides assemblies that are already references you may need to add references to some more assemblies. List of assemblies is here: Microsoft.Web.Infrastructure System.Web.Helpers System.Web.Mvc System.Web.Razor System.Web.WebPages System.Web.WebPages.Razor WebMatrix.Data You can find Razor and ASP.NET Web Pages related assemblies from folder: C:\Program Files\Microsoft ASP.NET\ASP.NET Web Pages\v1.0\Assemblies\ NB! If your project is using dynamically loaded assemblies that are not referenced from any of your project make sure you are including them as project items that are located in bin folder. This way these DLL-s are also put to deployment package and you don’t have to create code level references to them.

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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  • ASP.NET MVC Route based on Web Browser/Device (e.g. iPhone)

    - by Alex
    Is it possible, from within ASP.NET MVC, to route to different controllers or actions based on the accessing device/browser? I'm thinking of setting up alternative actions and views for some parts of my website in case it is accessed from the iPhone, to optimize display and functionality of it. I don't want to create a completely separate project for the iPhone though as the majority of the site is fine on any device. Any idea on how to do this?

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  • Static methods on ASP.NET web sites

    - by Grant
    Hi, i was wondering.. if i have a static method on an asp.net web site (plain vanilla), is that accessible by all users of all sessions? I guess what i am saying is the single instance of a method available to each client? or is there 1 instance for all clients for the site..

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  • Unusual Caching Issue with IE 7/8 and IIS 7

    - by Daniel A. White
    We recently moved a site into production running Server 2008 x64 and IIS 7. The ASP.NET pages apparently load just fine, but when it comes to IE 7 and 8, a weird caching issue has cropped up with the CSS and JavaScript files on the page. On a very sporadic schedule, IE does not get all the files necessary to compose the page (i.e. CSS and JS files). When I manually go to the missing files from the address bar, they come back from local cache as empty. I F5 these source files and magically they come down properly. I refresh the site after loading a few files and the cache seems to hold. This problem has only been reproduced (again, sporadically) on IE 7 and 8 running XP. Chrome and Firefox appear to be immune. We have set IIS to use server-side kernel caching for CSS, JS and images. We also have set to expire content for the App_Themes and Scripts directories to expire immediately. One initial thought it was a SWF loading an FLV on page load. These fixes have not remedied the problem. We had no problems on our staging server which is using Server 2003 and IIS 6. Any ideas would be greatly appreciated. P.S. It sounds similar to this problem: but we do have the Static Content module installed. http://serverfault.com/questions/115099/iis-content-length-0-for-css-javascript-and-images

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  • ASP.Net 2.0 VB WebSite Project "Type 'Exception' is not defined"

    - by AtlSteve
    All of a sudden our VB ASP.Net 2.0 WebSite Project started complaining that Exception was not defined. I have discovered that if I add "Imports System" to the header, or explicitly use System.Exception that it works, but this error permeates a lot of other System descendants like the Data namespace, and the DateTime object. We have hundreds and hundreds of pages, so adding Imports System to all of them not only would be time consuming, but it seems like a band-aid fix to the problem. I have checked the Project-Property Pages-References, and the web.config file, and the assembly is imported into the project, it is just not being "Auto Imported" into the Class Files like it USUALLY is. Note this does not JUST affect CodeBehind, but All className.vb files. I would like to fix this problem, but more importantly would like to understand what could cause the System namespace to all of a sudden stop being auto imported. There is obviously some file change that caused this, as my co-worker started seeing the problem this morning after he did a Full-Get on the project. MORE: The Web.Config file located in the Windows\Microsoft.Net...\Config\Web.Config file does have the , and System is added. Adding the tags, and adding System to the LOCAL web.config did nothing to mitigate the problem. Any help would be appreciated. First SO Question, so I hope I was descriptive enough.

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  • ASP.Net application timeout

    - by ClarkeyBoy
    Hi, I have an application I have just deployed which, for complicated reasons, stores all the data from the database in a module the first time any data from the specific table is required (i.e. when a customer requests to view a product for the first time, all the product data is stored in the ProductManager class (of which an instance is stored in a shared property of the SiteContent class, making the ProductManager easily accessible from any page). Now forget that you are probably now glaring at me for using this approach.. I am sure it has its inefficiencies but I have only been studying .Net for a year or so now so I am still learning. One thing I have noticed is that I can go on the site once, then revisit it 5 minutes later and it will load all the data into the ProductManager class again. It seems this is a .Net application timeout thing - since the session timeout is set to 30 minutes and, when I am logged in on the administration frontend, it logs me out after 5 minutes (ish). Does anyone have any idea how to change this? Is there any way I can change this in the code without having to contact the hosting company? If not in the code is there any way to change this in the web.config? Thanks in advance. Regards, Richard

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  • How to Specify AssemblyKeyFile Attribute in .NET Assembly and Issues

    How to specify strong key file in assembly? Answer: You can specify snk file information using following line [assembly: AssemblyKeyFile(@"c:\Key2.snk")] Where to specify an strong key file (snk file)? Answer: You have two options to specify the AssemblyKeyFile infromation. 1. In class 2. In AssemblyInfo.cs [assembly: AssemblyKeyFile(@"c:\Key2.snk")] 1. In Class you must specify above line before defining namespace of the class and after all the imports or usings Example: See Line 7 in bellow sample class using System;using System.Collections.Generic;using System.Linq;using System.Text;using System.Reflection;[assembly: AssemblyKeyFile(@"c:\Key1.snk")]namespace Csharp3Part1{ class Person { public string GetName() { return "Smith"; } }}2. In AssemblyInfo.cs You can aslo specify assembly information in AssemblyInfo.cs Example: See Line 16 in bellow sample AssemblyInfo.csusing System.Reflection;using System.Runtime.CompilerServices;using System.Runtime.InteropServices;// General Information about an assembly is controlled through the following// set of attributes. Change these attribute values to modify the information// associated with an assembly.[assembly: AssemblyTitle("Csharp3Part1")][assembly: AssemblyDescription("")][assembly: AssemblyConfiguration("")][assembly: AssemblyCompany("Deloitte")][assembly: AssemblyProduct("Csharp3Part1")][assembly: AssemblyCopyright("Copyright © Deloitte 2009")][assembly: AssemblyTrademark("")][assembly: AssemblyCulture("")][assembly: AssemblyKeyFile(@"c:\Key1.snk")]// Setting ComVisible to false makes the types in this assembly not visible// to COM components. If you need to access a type in this assembly from// COM, set the ComVisible attribute to true on that type.[assembly: ComVisible(false)]// The following GUID is for the ID of the typelib if this project is exposed to COM[assembly: Guid("4350396f-1a5c-4598-a79f-2e1f219654f3")]// Version information for an assembly consists of the following four values://// Major Version// Minor Version// Build Number// Revision//// You can specify all the values or you can default the Build and Revision Numbers// by using the '*' as shown below:// [assembly: AssemblyVersion("1.0.*")][assembly: AssemblyVersion("1.0.0.0")][assembly: AssemblyFileVersion("1.0.0.0")]Issues:You should not sepcify this in following ways. 1. In multiple classes. 2. In both class and AssemblyInfo.cs If you did wrong in either one of the above ways, Visual Studio or C#/VB.NET compilers shows following Error Duplicate 'AssemblyKeyFile' attribute and warning Use command line option '/keyfile' or appropriate project settings instead of 'AssemblyKeyFile' To avoid this, Please specity your keyfile information only one time either only in one class or in AssemblyInfo.cs file. It is suggested to specify this at AssemblyInfo.cs file You might also encounter the errors like Error: type or namespace name 'AssemblyKeyFileAttribute' and 'AssemblyKeyFile' could not be found. Solution. Please find herespan.fullpost {display:none;} span.fullpost {display:none;}

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