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  • The Softer Side of Customer Experience

    - by Christina McKeon
    It’s election season in the U.S., and you know what that means. It means I stop by the recycling bin in my garage before entering the house with the contents of my mailbox. A couple of weeks ago, I was doing my usual direct mail purge when I came across a piece from The Container Store®. This piece would have gone straight to the recycling bin, but the title stopped me: Learn what WE STAND FOR! Under full disclaimer, I’m probably a “frequent flier” at The Container Store. One can never be too organized! Now, back to the direct mail piece. I opened it to discover that The Container Store has taken their customer experience beyond “a shopping experience that makes you smile” to giving customers more insight and transparency into how they feel about their employees, the vendors they partner with, and the communities they live in. The direct mail piece included several employees showcasing a skill, hobby or talent with their photo and a personal note that used one word to describe what these employees believe The Container Store stands for. I do not recall the last time I read through an entire piece of direct mail. But this time, I pored over all the comments and photos.  Summer, a salesperson, believes that one word is PASSION. Thomas in distribution center inventory systems chooses the word ACTION. The list goes on to include MATCHLESS, FUN, FAMILY, LOVE, and EMPOWERMENT. The Container Store is running a contest asking you to tell them what nonprofit organization you stand for. Anyone can submit their favorite nonprofit to win cash, products and services from The Container Store. Don’t forget about the softer side of customer experience. With many organizations working feverishly to transform their business into being more customer-centric, it’s easy to get caught up in processes and technology. Focusing on people and social responsibility often falls behind and becomes a lower priority. Keeping people and social responsibility at the forefront is crucial. Your customers will use your processes and technology, but they will see or hear your people and feel their passion. The latter is what they will remember most about your brand. I’m sure there are many other great examples of the softer side of customer experience. Please share your examples in the comments section.

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  • Google I/O 2012 - Integrating Google+ Into Mobile Apps

    Google I/O 2012 - Integrating Google+ Into Mobile Apps Julia Ferraioli Create a more engaging and personalized experience for your users by incorporating aspects of Google+ into your mobile app. Learn how your users can share pictures, links, and more into Google+ from your app, and how doing so can raise visibility and discoverability of your application. For all I/O 2012 sessions, go to developers.google.com From: GoogleDevelopers Views: 1224 23 ratings Time: 50:10 More in Science & Technology

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  • Writing Efficient SQL: Set-Based Speed Phreakery

    Phil Factor's SQL Speed Phreak challenge is an event where coders battle to produce the fastest code to solve a common reporting problem on large data sets. It isn't that easy on the spectators, since the programmers don't score extra points for commenting their code. Mercifully, Kathi is on hand to explain some of the TSQL coding secrets that go to producing blistering performance.

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  • Should I close database connections after use in PHP?

    - by Sprottenwels
    I wonder if I should close any unnecessary database connection inside of my PHP scripts. I am aware of the fact that database connections are closed implicitly when the block stops executing and 'manually' closing the connections could kinda bloat the codebase with unnecessary code. But shouldn't I do so in order to make by code as readable and as easy understandable as possible, while also preventing several possible issues during run time? Also, if I would do, would it be enough to unset() my database object?

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  • Physics Loop in a NodeJS/Socket.IO Environment

    - by Thomas Mosey
    I'm developing a 2D HTML5 Canvas Game, and I am trying to think of the most efficient way to implement a Physics Loop on the server-end of things, running NodeJS and Socket.IO. The only method I've thought of is using setTimeout/Interval, is there any better way? Any examples would be appreciated. EDIT: The Game is a top-down Game, like Zelda and older Pokemon Games. Most of the physics done in the loop will be simple intersects.

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  • Google I/O 2012 - Writing Secure Web Apps and Chrome Extensions

    Google I/O 2012 - Writing Secure Web Apps and Chrome Extensions Jorge Lucangeli Obes Today, a carefully developed web app can boast a high level of security, by taking advantage of several technologies: HTML5, CSP, NaCl, and the Chrome extension framework. The objective of this session is to show how these technologies allow a developer to create a web app that rivals or exceeds a desktop app in features, while remaining more secure than its desktop counterpart. For all I/O 2012 sessions, go to developers.google.com From: GoogleDevelopers Views: 46 1 ratings Time: 56:16 More in Science & Technology

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  • New Podcast Available - Fusion DOO for Multi-Channel Retail

    - by Pam Petropoulos
    Oracle Fusion Distributed Order Orchestration can help retailers standardize their order and fulfillment processes across all channels.  Listen to the latest podcast entitled “Unify Sales and Fulfillment in Multi-Channel Retail with Fusion DOO” and discover how Fusion Distributed Order Orchestration can deliver value to retail customers and also hear real world examples of how customers are using it today.  Click here to listen to the podcast.

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  • GDL Presents: Women Techmakers with JESS3

    GDL Presents: Women Techmakers with JESS3 Join Leslie, COO and Co-founder of JESS3, in conversation with Megan Smith and Betsy Masiello, as they discuss Leslie's experience growing a design business from two employees to a transnational operation. Hosts: Megan Smith - Vice President, Google [x] | Betsy Masiello - Policy Manager Guest: Leslie Bradshaw - President, COO and Co-founder, JESS3 From: GoogleDevelopers Views: 0 3 ratings Time: 01:00:00 More in Science & Technology

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  • SPS 2010 Tips

    - by Gino Abraham
    1. Error occurred in deployment step 'Retract Solution': Cannot start service SPUserCodeV4 on computer      When i got this error i searched in net and found a solution to enable Microsoft Sharepoint foundation User Code Service in services section of Central Administration. Unfortunately i couldnt find a service with that name. While searching in services.msc i found that SharePoint 2010 User Code Host was not started. Once the Service was started  the issue was resolved.   Will be updated...

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  • Detecting Installed .NET Framework Versions

    - by João Angelo
    A new year is upon us and it’s also time for me to end my blogging vacations and get back to the blogosphere. However, let’s start simple… and short. More specifically with a quick way to detect the installed .NET Framework versions on a machine. You just need to fire up Internet Explorer, write the following in the address bar and press enter: javascript:alert(navigator.userAgent) If for any reason you need to copy/paste the resulting information then use the next command instead: javascript:document.write(navigator.userAgent)

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  • My 2012 Professional Development Goals

    - by kerry
    Once again I am going to declare some professional goals for my upcoming year. Convert my blog to Jekyll hosted on github – I am tired of wordpress, tired of spam, and would like to try something new.  I have already started on this.  Just need to finish it up. Launch my GWT / Google App Engine application – I am currently developing a GWT application to be deployed to Google App Engine. Do another presentation at the user group – At least a few lightning talks.  I have a few ideas. Attend a tech conference – Dev Nexus is the likely target Post more often – I did 10 posts last year, would like to maybe double that next year (including this one) Attend a user group meeting outside of Nashville JUG – A rollover from last year, I will probably be regularly attend the Interactive Developers meeting Study another language – I have been thinking about looking in to Dart or perhaps Go Launch an Android app – Another holdover from last year I am thinking of doing a small app having to do with managing the silent state of the phone

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  • Syncing client and server CRUD operations using json and php

    - by Justin
    I'm working on some code to sync the state of models between client (being a javascript application) and server. Often I end up writing redundant code to track the client and server objects so I can map the client supplied data to the server models. Below is some code I am thinking about implementing to help. What I don't like about the below code is that this method won't handle nested relationships very well, I would have to create multiple object trackers. One work around is for each server model after creating or loading, simply do $model->clientId = $clientId; IMO this is a nasty hack and I want to avoid it. Adding a setCientId method to all my model object would be another way to make it less hacky, but this seems like overkill to me. Really clientIds are only good for inserting/updating data in some scenarios. I could go with a decorator pattern but auto generating a proxy class seems a bit involved. I could use a generic proxy class that uses a __call function to allow for original object data to be accessed, but this seems wrong too. Any thoughts or comments? $clientData = '[{name: "Bob", action: "update", id: 1, clientId: 200}, {name:"Susan", action:"create", clientId: 131} ]'; $jsonObjs = json_decode($clientData); $objectTracker = new ObjectTracker(); $objectTracker->trackClientObjs($jsonObjs); $query = $this->em->createQuery("SELECT x FROM Application_Model_User x WHERE x.id IN (:ids)"); $query->setParameters("ids",$objectTracker->getClientSpecifiedServerIds()); $models = $query->getResults(); //Apply client data to server model foreach ($models as $model) { $clientModel = $objectTracker->getClientJsonObj($model->getId()); ... } //Create new models and persist foreach($objectTracker->getNewClientObjs() as $newClientObj) { $model = new Application_Model_User(); .... $em->persist($model); $objectTracker->trackServerObj($model); } $em->flush(); $resourceResponse = $objectTracker->createResourceResponse(); //Id mappings will be an associtave array representing server id resources with client side // id. //This method Dosen't seem to flexible if we want to return additional data with each resource... //Would have to modify the returned data structure, seems like tight coupling... //Ex return value: //[{clientId: 200, id:1} , {clientId: 131, id: 33}];

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  • GDL Presents: Creative Sandbox | YouTube API

    GDL Presents: Creative Sandbox | YouTube API Tune in to hear about two cool, innovative applications of the YouTube API, Meet the Prius and Le Club Perrier, from the core creative teams at Saatchi & Saatchi LA, Stopp LA and Ogilvy & Mather in conversation with a YouTube Developer Relations expert. They'll talk about how they pushed the possibilities of the YouTube API - and will inspire you to do the same. From: GoogleDevelopers Views: 0 0 ratings Time: 01:00:00 More in Science & Technology

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