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• netbook screen stays black

  - by sam113101

  I have an acer aspire one netbook. The screen is black but the computer turns on (LED's are on, fan is spinning, etc.) By black I mean absolutely no backlight. I tried to remove the battery and power it on to "discharge" it (I read that on the Internet, not sure if that ever fixes anything), but no luck. I also tried to replace the RAM stick with another one (which I know for sure is working properly), still no luck. I tried to connect an external monitor and switch to it (fn + f5 on this particular model), still no luck, nothing on the external monitor. I read that flashing the BIOS could fix it (http://community.spiceworks.com/how_to/show/22042-acer-aspire-one-black-screen-of-death), I tried to flash it but basically it doesn't do anything when I power it on with the usb thumb drive. No blinking power button. To me it sounds like it might be a dead motherboard, a dead RAM slot (there's only one), or the BIOS thing. I would like to rule out the BIOS possibility, but I need help. The reason I ruled out the dead screen possibility is that it did not switch to the external display when I pressed fn + f5, am I wrong by assuming so? Thank you for your help.

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• Windows 7 misses keystrokes from internal keyboard after hibernation (on Acer Aspire 5820)

  - by ron

  I face a very strange symptom on my Acer Aspire laptop (with the factory default Win7 install and divers. Windows update running). After waking the computer from hibernation, it is a pain to type, since on average 5-10 keypresses are missing per 100 presses, using the laptop's keyboard. Steps to reproduce: 1) Power off 2) Power on, wait for system to become usable 3) Open notepad, for 5 times do hit 10x the same character. This gives a similar pattern of 50 chars total: xxxxxxxxxxyyyyyyyyyyaaaaaaaaaassssssssssdddddddddd 4) Optionally repeat. Everything is fine this far. 5) Hibernate. 6) Power on and resume. 7) Repeat steps 3)-4). This time approximately 3-5 character will be missing from each 50 characters. What I ruled out: putting to Sleep or just Locking and resuming from there does not cause problem battery / AC usage does not matter net connection does not matter running processes seem to be the same before and after hibernation key press speed doesn't really matter. For the test I use a nominal 3-5 strokes/second beat. plugging in an external USB keyboard works fine, but the built-in one still misbehaves What could be the problem? How could I diagnose if the keypresses arrive in, but get swallowed at some point? (maybe some nasty keyboard handler hook misbehaves?). Update: It seems that pushing the PowerSmart button and toggling to power saving state fixes the problem. Also, toggling it again back to the original state keeps it fixed. So this may be a fine workaround, but is not a conforming solution.

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• What apps can you only get on Mac and not Windows?

  - by ytk

  What apps do you absolutely have to use a Mac to run, and there are no decent Windows PC equivalent? This is not a religious war. Please be specific and practical It doesn't have to be a direct 1-2-1 comparison, but overall usefulness to the task I'll start off with a few: KeyNote -- the animations are quite cool and not available in PowerPoint iTune's photo sync -- on Windows it makes copy of all the photos you want to sync, effectively double the space taken up by your photos. On a Mac it's easier as long as you use iPhoto Keychain -- a centralized password manager tied to the OS. The benefit of this is you don't have to set a Master Password (like Firefox) which you need to enter when starting the browser. And it doesn't reveal your password (like Chrome, which makes no effort in hiding the password you have stored in Options) Time Machine -- 0-configuration backup in the background. Easy interface for restoring a file, or even just a contact in the address book. Text-to-speech -- works in any program, and sounds better than Windows computer voice Quick View -- press space bar to preview a file. Windows95 had quick view, but was removed.

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• Windows 7 system freezes: would like to know if they could be related to MrxSmb, Event ID 8003 errors

  - by lifegoeson

  First, this question centers around a home network. Is it okay to ask here? Or should I go to SuperUser? (I see less answers over there, but I'll go there if that would be more appropriate.) Network setup: 1 Machine running XP Pro 1 Machine running Win7 Ultimate Comcast router Linksys WRT610N Wireless router The Win7 machine goes into a total, unrecoverable system freeze frequently. I was tearing out my hair trying to ascertain a cause, but I noticed that it usually seems to correspond with performing operations on the shared folders on the XP machine. The last 2 occasions that the Win7 machine froze, I saw this entry for Event ID 8003 from source MrxSmb in the Event log of the XP machine: The master browser has received a server announcement from the computer WIN7_COMPUTER that believes that it is the master browser for the domain on transport NetBT_Tcpip_{320B32A7-FED9. The master browser is stopping or an election is being forced. My question is twofold: Could this cause a Win7 system freeze? If so, what could I configure differently on my network to stop these conflicts over who is the master browser? Thank you for your help!

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• Two mouse, one left handed and another right handed. At the same time

  - by trailmax

  I would like to have two mouse connected to my computer, and have one mouse left-handed, another right-handed. And not needing to change any settings for using any of them. I've googled for this and did not find some information, but nothing helpful. Somebody suggested to have 2 accounts, some other suggested a short-cut that changes mouse buttons over. I did not like any of that. And I remember, I saw somebody using their laptop with right-handed touch-pad and left-handed mouse. At the same time. Both of my mouse are plain vanilla USB, with no drivers, tried finding drivers for any of the mouse did not get me anywhere. This is how mouse configuration looks like: There is no option for different mouse to be configured different. I think I need to install some mouse drivers/software that allow different configuration. Is there anything like this availble?? Many thanks in advance! p.s. Using Windows 7 Pro, one mouse is Fujitsu, another Sandsrom.

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• Windows 7 misses keystrokes from internal keyboard after hibernation (on Acer Aspire 5820)

  - by ron

  I face a very strange symptom on my Acer Aspire laptop (with the factory default Win7 install and divers. Windows update running). After waking the computer from hibernation, it is a pain to type, since on average 5-10 keypresses are missing per 100 presses, using the laptop's keyboard. Steps to reproduce: 1) Power off 2) Power on, wait for system to become usable 3) Open notepad, for 5 times do hit 10x the same character. This gives a similar pattern of 50 chars total: xxxxxxxxxxyyyyyyyyyyaaaaaaaaaassssssssssdddddddddd 4) Optionally repeat. Everything is fine this far. 5) Hibernate. 6) Power on and resume. 7) Repeat steps 3)-4). This time approximately 3-5 character will be missing from each 50 characters. What I ruled out: putting to Sleep or just Locking and resuming from there does not cause problem battery / AC usage does not matter net connection does not matter running processes seem to be the same before and after hibernation key press speed doesn't really matter. For the test I use a nominal 3-5 strokes/second beat. plugging in an external USB keyboard works fine, but the built-in one still misbehaves What could be the problem? How could I diagnose if the keypresses arrive in, but get swallowed at some point? (maybe some nasty keyboard handler hook misbehaves?). Update: It seems that pushing the PowerSmart button and toggling to power saving state fixes the problem. Also, toggling it again back to the original state keeps it fixed. So this may be a fine workaround, but is not a conforming solution.

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• Create a wifi hotspot in a place where an authentication is required [closed]

  - by SoftTimur

  I live in a residence where Internet is provided via cable. Once the computer is connected to the cable, launching a browser will trigger an authentication, I have a username and password to enter, then the internet will be connected. With a gateway (e.g. Wireless Cable Voice Gateway Model CBVG834G) and 2 cables, two PCs can connect to the Internet with my account at the same time. Now the question is, I don't like the cable, and would like to create a wifi hotspot. It seems realizable with the same gateway. According to the instruction on page 2-4 of the manual: Enter http://192.168.0.1 in the address field of your Internet browser. Log in to the gateway with either of the default user names, MSO or admin... However, trying to open 192.168.0.1 gives me an error on the browser. Does anyone know what happened? Is it due to the authentication required by my residence? Is there any other way to build a hotspot of wifi? PS: My system is MAC OS

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• I really need help resolving a Window Vista BSOD (Blue Screen Crash) on my desktop

  - by anonymous

  Hi, thanks for taking the time to read this. I'll get straight to the details. My desktop is on the fritz; it keeps going to blue screen with the stop message of 0x0000007E immediately after the loading bar of vista, right before transitioning to the account selection screen. My desktop runs on a dual-core 32-bit processor with windows Vista Home(?) installed. I have 3 GB of ram as two separate modules, a 1GB acer module and a 2GB geil module. I have an ati video card, unfortunately I cannot recall the exact name but the chipset is ATI and the manufacturer is Sapphire and the card is on the lower end. My hard drive is 320GB (i think) partitioned into two. The C:\ partition is red lined, while the D:\ partition is still pretty empty. As per the advice of my friend, i tried restarting the system with the graphics card removed. Upon failure, i repeated the process removing one RAM module one at a time, but the system still failed to load. Vista would attempt to repair the system and it would initially report that the system was fixed, but vista really failed to fix the problem. After removing the memory modules, vista started to report it's inability to fix the problem. I tried running on safe mode and the driver listing would always stop at crcdisk.sys. I ran memory diagnostics using the windows memory diagnostic tool found in the screen after vista's failed attempt to fix the problem with no luck. the problem details are as such: Problem Event Name : StartupRepairV2 Problem Signature 01: AutoFailover 02: (vista's version number?) 03: 6 04: 720907 05: 0x7e 06: 0x7e 07: 0 08: 2 09: WrpRepair 10: 0 OS Version: 6.0.6000.2.0.0.256.1 Locale ID 1033 any correct advice would be appreciated as i really need my pc to work so i can work on my projects. kinda sad, but i'm college of computer science and i have no idea what to do :P

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• Can't connect to wi-fi hotspot in Ubuntu 11.10

  - by ht3t

  I'm new to Ubuntu. I'm having a wireless network problem in Ubuntu 11.10. I made a hotspot using Connectify from a computer which is running Windows 7. I can access it in Windows 7 but not in Ubuntu 11.10. Every time I access it,I get a message "disconnected". I'm using msi fx 400 notebook with Intel Centrino wireless -N 1000 wireless card. Ubuntu version is 11.10 with KDE desktop. $ sudo lshw -c network [sudo] password for ht3t: *-network description: Wireless interface product: Centrino Wireless-N 1000 vendor: Intel Corporation physical id: 0 bus info: pci@0000:06:00.0 logical name: wlan0 version: 00 serial: 00:26:c7:56:b8:f0 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless configuration: broadcast=yes driver=iwlagn driverversion=3.0.0-12-generic firmware=39.31.5.1 build 35138 latency=0 link=no multicast=yes wireless=IEEE 802.11bgn resources: irq:44 memory:e7400000-e7401fff *-network description: Ethernet interface product: RTL8111/8168B PCI Express Gigabit Ethernet controller vendor: Realtek Semiconductor Co., Ltd. physical id: 0 bus info: pci@0000:07:00.0 logical name: eth0 version: 06 serial: 40:61:86:b6:b1:a2 size: 100Mbit/s capacity: 1Gbit/s width: 64 bits clock: 33MHz capabilities: pm msi pciexpress msix vpd bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt 1000bt-fd autonegotiation configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=2.3LK-NAPI duplex=full firmware=rtl_nic/rtl8168e-2.fw IP=192.168.21.107 latency=0 link=yes multicast=yes port=MII speed=100Mbit/s resources: irq:41 ioport:9000(size=256) memory:e6004000-e6004fff memory:e6000000-e6003fff I can't do anything without internet connection. How can I fix this?

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• How can I tell System Restore in WIndows 7 recovery console to use my recovered backup drive's restore point data?

  - by Rich Shealer

  My Windows 7 desktop PC failed to boot. It would get to a grayish screen with a mouse and would only respond to the power button. After much examination I found that the problem was not a failed drive as running CHKDSK from the Recovery Console on my main drives passed without any errors. I had been installing various Java version in the days before the failure so I decided to use a restore point to roll backwards. I have an external SATA drive controller with two 2 TB drives mirrored using the Windows mirroring function. My system has been backing up to this drive regularly. The problem is I accidently broke the mirror when testing to see if this drive system might have been causing my boot issue. Connecting it to another machine showed two dynamic drives that were invalid. In the end I reformatted one as an NTFS basic disc and used recovery software on the other to copy all of the files to the reformatted drive. I had to copy the restore points into the new drive's System Volume Information folder by granting rights to that user. I moved the drive back to the original machine and rebooted. I can see my new drive, it even uses the same drive letter as it did in normal mode. Running System Restore it lists a new Automatic Restore point created while sitting at the RC along with all of my backups. Selecting the backup I want (or any other) I get a dialog. The backup drive could not be found. System Restore is looking for restore points on your backup. Make sure the backup drive is on and connected to this computer and then click OK. What do I need to do to allow system restore to see the restore points?

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• windows server 2003 speed issues

  - by farzinSH

  I have a HP server with windows server 2003 and 50 windows XP clients. Since a week and a half the networks speed suddenly drop 2-3 times per day. It gets so slow that none of the clients could work with the HIS program installed on them. We tried so many different things such as replacing the hubs,switches and even some wires. Every time one of these changes solves the problem and the network goes back to its normal state. I checked everything. Even when I disconnected all the clients from the server and connected it to just one computer the problem still remained for 2 hours. I just narrowed down the problem to the couple of likely speculations as follows: viruses? (Updated Kaspersky running on the server shows none) server hardware failure? Physical memory usage on the server? (Because the last time the problem occurred none of the changes above solved the issue so I restarted the server an checked the physical memory usage which was 2 GBs. But I noticed it's increasing over time to over 9 GBs...the server has 16 GBs of RAM.) I surfed the internet and got nothing. Any help would do us a lot....thanks in advance

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• Problems with Program startup in WIn 7 this week

  - by PyNEwbie

  I have a program (ISYS) that I have been using since 2006. It migrated successfully to Windows 7. Just yesterday it started manifesting this strange behavior. The program has a selector to allow you to select a directory that might have relevant files for the program. As of yesterday the program will only let me select folders on the C drive. For example I have a folder on D that I need to access with this program - from the GUI when I select the D drive the directory list does not load, instead it churns away using 17% of the CPU cycles. I have let it run for an hour several times. I have found that I can get the directory I want by using a batch file to start the program but this limits my ability to do certain things I really need to use the GUI. I did a number of reboots and other tests - I disconnected drives but once I try to select some directory on a drive other than C it churns away. I have experimented quite a bit and am convinced (which means I am wrong) that this has something to do with some setting change on my computer that I can't figure out as I don't see any updates. Since ISYS has not been updated I feel confident it is something internal. Any suggestions would be appreciated.

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• Huge discrepancy in Inkscape file size

  - by Keyran

  When using Inkscape to create many pictures with common elements across them, I tend to copy the first SVG file I have created as many times as I need pictures, and then edit the copies. If I reuse files across projects, it can result in a file being copied and modified tens to hundreds of files. I have recently realized that the latest copies have a size between 29 and 60 MB, slowing my computer down significatively. My pictures are very simple, nothing that would normally go over 1 MB in size. As an experiment, I copied the entire content of one of the latest files into a new Inkscape file. I am certain that I have copied the content of the file entirely (I have only one layer and I used the "Select All" option). The new file has a size of 102,2 KB. This would indicate that about 30 MB of data per file is irrelevant to me. What could be the cause of this size difference ? Is there a way to reduce the size of a file without having to copy the content into a new file ? I am using Inkscape 0.48.4 on Debian Unstable. Thanks for any input you might be able to provide !

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• How do I use a list of filenames to find a folder on my hard drive, that contains most matches of these filenames?

  - by Web Master

  I need a program that will use a list of file names to find a folder on my hard drive that contains the most of these filenames. Long story short I made a giant map. This map was live and got ruined. New map data files have been generated, and previous map data files have been altered. What does this mean? This means file sizes have been changed, and there will be new files that have never been in the backup folder. Some files map files could also have been generated in other projects. So there could be filenames on my computer not associated with this due to the way the files are named when created. So If I take an indidual file for example "r.-1.-1.mca" This file could show up on my hard drive 10 times. Anyway, the goal is to take 100 map files, turn them into a list, and then search the hard drive and find the folder that has the highest count of matching map file names. Can anyone figure out a way to do this? I am thinking about manually searching for every single file.

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• How can I undo what I did when I accidentally booted linux host inside itself with VMware?

  - by ThomasGHenry

  Hello, I'm dual booting XP and Kubuntu. I wanted to boot to my existing raw scsi XP partition inside Kubuntu, not a virtual XP instance. I accidentally booted Kubuntu inside itself. I know this is a big mistake, so I interrupted the VM, which saved the state and closed. I rebooted the host and now I can't load the Kubuntu partition at boot time. I get a maintenance shell and the Kubuntu partition is read-only. I am able to boot XP as usual. I removed the HDD and tried to mount it on another computer as an external drive and neither partition (XP or Kubuntu) will be recognized, it just appears to be one device that still mounts and appears empty. From the maintenance shell I can see all the files are still on the Kubuntu partition. How can I undo what I did when I accidentally booted Kubuntu inside itself? Is it a matter of unlocking some files somewhere? how can I do that on a RO filesystem? Thanks!

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• How to access files on a USB-connected NTFS disk removed from a Win7 notebook?

  - by yosh m

  My daughter seems to have fried her motherboard in her Lenovo Notebook. The disk seems to be fine. I removed the disk and used a universal disk-to-USB kit to attach it to another computer. The disk is recognized fine and I can peruse it in Windows Explorer. The problem is that the files she would like to recover from it are located in places that Windows refuses to let me access. When I try, for example, to enter the directory "Documents and Settings" it gives me an "Access is denied" error. Same thing when I try to go into the various User directories and other locations. I thought to try creating a Ghost image & retrieve the files from that, but Ghost seems to croak when I try to run it - apparently it doesn't like accessing the disk via a USB connection (even though I've told it to install the drivers for USB). Any other ideas about how to get to the files I need, either through Windows or perhaps some other OS that I could boot from a CD that can read an NTFS disk? Thanks, Yosh

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• Some pages begin to load and stop on Chrome

  - by corsiKa

  I'm using Chrome (Version 22.0.1229.94). About 20% of pages simply stop loading after a second or two. Sometimes, I'm able to click an early link after a second or third reload. If I attempt to close the page, it continues to hang for a few (10-30) additional seconds, then closes. However, if I switch to other tabs, it works just fine. If I don't change tabs and wait long enough, it says that there's something on the page that's taking too long to run and offers to let me kill it. Only a select number of sites fail to load, and they do so consistently. None of the stackexchange sites or google fail, but others like realclearpolitics and wowwiki do. I visit those sites every day, and this is the first time it has failed like this. If it were just one site, I would say someone messed something up in their deployment. But it seems incredibly peculiar that suddenly, half a dozen popular sites all mysteriously have the same symptoms. If I attempt to load the pages in Firefox or IE9, they load just fine. Nothing new has been installed, regarding Chrome or otherwise. Antivirus reports no abnormalities. System is regularly patched. Restarting both chrome and the computer have had no effect.

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• Mac OS X - Time Machine backup fails verification - What can I do to save the history?

  - by usermac75

  Hi, How do I make Time Machine to make a new complete backup without losing older versions of backed up files? Verbose: I am using the Time Machine backup on my OS X (Snow Leopard) to backup the whole computer to an external drive. I especially like the "history", i.e. the feature that allows you to restore the older version of a file. Problem: I had some data corruption on my external backup drive, I repaired it with the System Tool for doing that, it found some faults. I had the disk tool repair the external drive. After that, the external drive was OK and I could use Time Machine again. I let Time Machine do one more backup. Now I made a verification according to http://superuser.com/questions/47628/verifying-time-machine-backups, namely along sudo diff -qr . $HOME/Desktop 2>&1 | tee $HOME/timemachine-diff.log However: After doing the command above, several differences and missing files were reported, approx. 200 files in sum. Whereas some of the missing files were cache or excluded directories, the differences do bother me, especially as some important documents from me are listed as differing. How can I make sure that the data on the external drive is synced correctly? Is it possible to have Time Machine to do a complete new backup without losing the history? Or to have Time Machine compare all files for differences and re-write all files that are different? Or can I set some flags on the files that do not match to have them copied again? (like the archive-flag in Windows/Dos). I'd rather not touch the files because I would like to keep the date of last change/date of creation) Thank you for your thoughts!

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• Windows 7 clean install becomes corrupt after reboot (repeated many fresh installs)

  - by pjotr_dolphin

  My laptop keeps crashing on boot after clean Windows 7 install. Ok, here is the story, and some fact. Computer: Samsung NP900X3C-A04HK (256GB SSD, 8GB RAM) OS to install: Windows 7 Ultimate SP1 (not from Samsung, own fresh Win) I purchased this laptop about a year ago, never booted it into the Windows Home that was installed on it, installed directly Ubuntu on the machine. Full disc encryption was the selected install, so of course it wiped the complete disc (including Samsung Recovery Partition). After some time, I felt like going back to Windows, as Windows 7 is actually quite nice. So I went to buy a fresh Windows 7Ultimate with SP1. Now to the tricky part. Windows installs perfectly, and after installing all Windows updates, drivers from Samsung, software I need, it is time for shutting it down and go to bed. Starting it up again, and it is not booting, these are the type of errors I have gotten so far (fresh installed it more then a dozen times now, and tried different suggestions from threads on the net). Windows failed to start... Status: 0xc000000f Info: The boot selection failed because a required device is inaccessible. File: /boot/bcd Status: 0xc000000f Info: an error occurred while attempting to read the boot configuration data. And some other errors, not all the same. Not memory of this. I have run different disc checks, and all says my SSD is in perfect shape. Note: Soft reboots from Windows menu works, never gets corrupted. But if I Shutdown and then start it up again, this is when it happens. Can someone help me not get back to Ubunut? What can be the cause, and how can it be fixed so I do not get there problems again?

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• Running two graphics cards (non-SLI) to power 3D on two different monitors?

  - by Delameko

  Hi, I'm a bit clueless about this, so excuse my naivety. I have two video cards, a Nvidia 8800 and a GT120, powering three monitors. I run two 3D game instances (two Everquest 2 clients), one on each of my first two monitors. It's been running fine, although sometimes it sounds like the computer is trying to take off. Today I realised that I was actually playing them on the two monitors that are both powered by the 8800. Thinking that I might as well make use of the power of both cards I tried switching the monitor cables over so that each card would be "powering" one of the clients. (Is it silly to assume this is how it works?) This doesn't seem to have had the desired effect, as the client running on the 8800 screen is running worse than it was before. Is it even possible to run two clients on separate GPUs? Is SLI the only way to utilise 2 GPUs? Is there something special I have to do? Or do I have to set the client to use a particular GPU (an option I can't seem to find in EQ2)? I run the clients in window mode if that makes any difference, and I'm running Win 7. Thanks.

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• How do I fix a permissions problem with MS Distributed File System?

  - by charlesrandall

  I have a computer that is new, Windows 7, that is supposed to have access to particular network resources on a Distributed File System. However, despite all permissions being set correctly, I have consistent trouble accessing them. For instance, I'm supposed to be able to reach \company.org\main\subdir. All the permissions have been granted, only when I try to access it by name, it tells me I don't have permission to access \main. This is where the fun starts. If I ping company.org, get the IP, replace company.org by the IP, I can then access \IP\main\subdir without any problems at all. However we have a ton of scripts and build tools that access the network resource by name. My sysadmin has found that using MS's dfsutil.exe, we can fix it temporary using this sequence of commands: C:\dfsutil.exe /pktinfo C:\dfsutil.exe /PktFlush C:\dfsutil.exe /SpcFlush C:\dfsutil.exe /PurgeMupCache C:\dfsutil.exe /pktinfo After that, everything is great... until I reboot, or until some unspecified time later where suddenly I don't have access to \main\ anymore. Hoping to find a more permanent solution than waiting for it to break and running a batch file.

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• Duplicate monitor on highest resolution in Windows 7

  - by AlexanderMP

  I have a monitor with a native resolution of 2560x1440, connected through display port. I also have an AV Receiver connected to the video card via HDMI, to have surround sound in games. All using Radeon HD 5670 (will upgrade soon to HD 7850). The problem is that my computer detects the receiver as a separate monitor, with the highest available resolution of 1920x1080. I have 3 options: Disconnect the second display. But then the sound (digital audio output through video card) also disappears. Duplicate displays. But then my primary monitor resolution is reduced to a maximum of just 1920x1080, that being the maximum of the second monitor. Extend desktop. This is the solution I picked so far, it being the least evil. The problems I face in this situations are 2: I have a blank part of the desktop where I sometimes lose my mouse pointer, so I made the extension small, 640x480, and placed it in a corner; when I turn off the main display, all windows resize to 640x480. In Kubuntu I had the option to duplicate the displays, while keeping the higher resolution. Which was great. I tried overriding using the Win7 netbook hack, but it's not available on non-netbooks. Is there a similar solution for this problem in Windows 7?

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• Easiest way to find out if user has either Windows 7 or Vista (through telephone support)?

  - by Rabarberski

  If you have to provide some initial troubleshooting support by phone [or email], and you don't have access to the PC itself, what is the easiest and most foolproof question to find out if the 'dumb' user is using either Windows 7 or Windows Vista? For example: determining if the user has either Windows XP or Windows Vista/7 is easy. Just ask the user if the button at the left bottom corner is (a) either square with the word 'Start' on it, or (b) it is a round button. But how to determine the difference between Vista and 7? Edit: For all the existing answers the user has to type something, and do it correctly. Sometimes even that is already hard for a computer illiterate user. My XP example just requires looking. If it exists (although I am afraid it doesn't), I think a solution that is just based on something this is visually different between Vista and 7 would stand above all others. (Which makes Dan's suggestion to turn over the box and look at the label" not so stupid). Perhaps the small 'show desktop' rectangle at the right side of the task bar (was that present in Vista)?

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• What would prevent the same ActiveX control from downloading on one internal website but not another?

  - by ProfessionalAmateur

  We have two internal webservers for an application at my company, one is the development server and the other is production. This application server will deploy and install and ActiveX control to allow the use of specific functionality. The ActiveX control is the exact same on both servers. Last week suddenly when trying to install and run this ActiveX control from the development server stopped working. IE will still prompt the user to install it, but when select "Install this Add-on for all users on this computer", nothing happens. Another IE window pops open and immediately closes and that is it. It is almost as if a pop-up blocker is running (but it is not enabled). The kicker which has me completely stumped is that if we try the same thing on the Production server, everything works as we would expect. Items of interest: Both servers are in the 'Trusted Sites' No pop-up blocker in IE is activated ActiveX controls for Trusted and Intranet Sites are all enabled. Has anyone experienced something similar? I'm not a Windows administrator so please feel free to explain things as elementary as you see fit.

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• How can I find which logon script is being run?

  - by user2517266

  I'm having an issue with network drives. Suddenly some computers and users aren't getting their mapped network drives from the logon script. I am NOT a domain admin, I don't have permission to login to the domain controller. And I know very little about Active Directory. The issue seems random, some users this day, different users tomorrow. Some computers run fine and some won't map no matter who logs in. They are mixed OS's XP (SP3), Vista, and 7. I was looking at the domain in windows explorer and I have found the batch file(s) that maps the drives in several locations, how do I know which one is actually being ran? The .bat file is located in \DOMAIN\NETLOGON\script.bat and \DOMAIN\SYSVOL\DOMAIN\scripts\script.bat and \DOMAIN\SYSVOL\DOMAIN\policies\GUID(Right? It's a crazy string)\User\Scripts\Logon\script.bat So, how can I figure out which one is actually being ran per computer or user? Cause they are all slightly different from each other and one of them doesn't map properly. Do all the files in NETLOGON get ran? Cause there are 15+ files in there. Or is it specified in Group Policy which one(s) get ran? EDIT: I am able to access a program called Active Directory Users and Computers, but the properties tab for any user is blank for the logon script.

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