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  • Create Image Maps with GIMP

    - by SGWellens
    Having a clickable image in a web page is not a big deal. Having an image in a web page with clickable hotspots is a big deal. The powerful GIMP editor has a tool to make creating clickable hotspots much easier. GIMP stands for GNU Image Manipulation Program. Its home page and download links are here: http://www.gimp.org/ (it is completely free). Beware: GIMP is an extraordinarily advanced and powerful image editor. If you wish to use it for general image editing tasks, you have a steep learning curve to climb. FYI: I used it to create the shadows you see on the images below. Fortunately, the tool to make Image Maps is separate from the main program. To start, open an image with GIMP or, drag and drop an image onto the GIMP main window. I'm using the image of a bar graph. Next, we have to find the Image Map tool and launch it (Filters->Web->Image Map…): Why is the Image Map tool under Filters and not Tools? I don't know. It's mystery—much like the Loch Ness Monster, the Bermuda Triangle, or why my socks keep disappearing when I do laundry. I swear I've got twenty single unmatched socks. But I digress… Here is what the Image Map tool looks like: If we click the blue 'I' button, we can add information to the Image Map: Now we'll use the rectangle tool to create some clickable hotspots. Select the Blue Rectangle tool, drag a rectangle, click when done and you'll get something like this: You can also make circle/oval and polygon areas. You can edit all the parameters of an image map area after drawing it. Rectangle settings (for fine tweaking): JavaScript functions (it's up to you to write them): Here is a setup with two rectangles and one polygon area: When you hit save a map file is generated that looks something like this: Paste the contents into a web page and you are almost there. I made some tweaks before it became usable: Replaced &apos; with apostrophes in the javascript functions. Changed the image path so it would find the image in my images directory Tweaked the href urls. Added Title="Some Text" to get tool tips. Cleaned out the comments. Result: The final markup (with JavaScript function): function ImageMapMouseHover(Msg) { $("#Label1").html(Msg); } It may seem like a lot of bother but, the tool does the heavy lifting: i.e. the coordinates. Getting the regions positioned and sized is easy using a visual tool…much better than doing it by hand. This, of course, isn't a full treatise on the tool but it should give you enough information to decide if it's helpful. I hope someone finds this useful Steve Wellens

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  • Event Processed

    - by Antony Reynolds
    Installing Oracle Event Processing 11g Earlier this month I was involved in organizing the Monument Family History Day.  It was certainly a complex event, with dozens of presenters, guides and 100s of visitors.  So with that experience of a complex event under my belt I decided to refresh my acquaintance with Oracle Event Processing (CEP). CEP has a developer side based on Eclipse and a runtime environment. Developer Install The developer install requires several steps (documentation) Download required software Eclipse  (Linux) – It is recommended to use version 3.6.2 (Helios) Install Eclipse Unzip the download into the desired directory Start Eclipse Add Oracle CEP Repository in Eclipse http://download.oracle.com/technology/software/cep-ide/11/ Install Oracle CEP Tools for Eclipse 3.6 You may need to set the proxy if behind a firewall. Modify eclipse.ini If using Windows edit with wordpad rather than notepad Point to 1.6 JVM Insert following lines before –vmargs -vm \PATH_TO_1.6_JDK\jre\bin\javaw.exe Increase PermGen Memory Insert following line at end of file -XX:MaxPermSize=256M Restart eclipse and verify that everything is installed as expected. Server install The server install is very straightforward (documentation).  It is recommended to use the JRockit JDK with CEP so the steps to set up a working CEP server environment are: Download required software JRockit – I used Oracle “JRockit 6 - R28.2.5” which includes “JRockit Mission Control 4.1” and “JRockit Real Time 4.1”. Oracle Event Processor – I used “Complex Event Processing Release 11gR1 (11.1.1.6.0)” Install JRockit Run the JRockit installer, the download is an executable binary that just needs to be marked as executable. Install CEP Unzip the downloaded file Run the CEP installer,  the unzipped file is an executable binary that may need to be marked as executable. Choose a custom install and add the examples if needed. It is not recommended to add the examples to a production environment but they can be helpful in development. Voila The Deed Is Done With CEP installed you are now ready to start a server, if you didn’t install the demoes then you will need to create a domain before starting the server. Once the server is up and running (using startwlevs.sh) you can verify that the visualizer is available on http://hostname:port/wlevs, the default port for the demo domain is 9002. With the server running you can test the IDE by creating a new “Oracle CEP Application Project” and creating a new target environment pointing at your CEP installation. Much easier than organizing a Family History Day!

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  • ASP.Net 4.5 Garbage Collection Improvement

    - by Aligned
    Originally posted on: http://geekswithblogs.net/Aligned/archive/2013/06/24/asp.net-4.5-garbage-collection-improvement.aspxI just read Five Great .NET Framework 4.5 Features on CodeProject by Shivprasad koirala. Feature 5 in his article mentions the GC background cleanup and has a good explanation of the work the GC has to do for ASP.Net on the server. “Garbage collector is one real heavy task in a .NET application. And it becomes heavier when it is an ASP.NET application. ASP.NET applications run on the server and a lot of clients send requests to the server thus creating loads of objects, making the GC really work hard for cleaning up unwanted objects.” “To overcome the above problem, server GC was introduced. In server GC there is one more thread created which runs in the background. This thread works in the background and keeps cleaning…objects thus minimizing the load on the main GC thread. Due to double GC threads running, the main application threads are less suspended, thus increasing application throughput. To enable server GC, we need to use the gcServer XML tag and enable it to true.” <configuration> <runtime> <gcServer enabled="true"/> </runtime> </configuration> This is not done by default. The MSDN information page says “There are only two garbage collection options, workstation or server. For single-processor computers, the default workstation garbage collection should be the fastest option. Either workstation or server can be used for two-processor computers. Server garbage collection should be the fastest option for more than two processors. Use the GCSettingsIsServerGC property to determine if server garbage collection is enabled.” “In the .NET Framework 4 and earlier versions, concurrent garbage collection is not available when server garbage collection is enabled. Starting with the .NET Framework 4.5, server garbage collection is concurrent. To use non-concurrent server garbage collection, set the <gcServer> element to true and the <gcConcurrent> element to false. “ So if you’re using ASP.Net 4.5 and have a multi-core server, you should try turning on the Server Garbage Collection and do some profiling to see if it improves the performance of your site.

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  • NetBeans Podcast 62

    - by TinuA
    Download mp3: 49 minutes – 39.5 MB Subscribe to the NetBeans Podcast on iTunes NetBeans Community News with Geertjan and Tinu What's NEW? Recap of a SUCCESSFUL NetBeans Community Day at JavaOne2012! Want to know what you missed? Download slides for: NetBeans Community Keynote NetBeans and JavaFX panel NetBeans and Java EE panel NetBeans Platform panel Visit the JavaOne Content Catalog for slides, and audio and video recordings of all NetBeans sessions at JavaOne 2012. (Type in keyword "NetBeans".) NetBeans Governance Board elections are done. Congratulations to Anton Epple and Hermien Pellissier, the new members of the 20th Board! How would you grade the NetBeans team on NetBeans IDE 7.2? Take the NetBeans 7.2 Satisfaction Survey. NetBeans IDE 7.3 Beta 2 is available for download. The first beta debuted at JavaOne with support for HTML5. Watch videos of HTML5 support in NetBeans and visit Geertjan's blog for a beginner's guide to HTML5 development. It's a busy Fall on the NetBeans Calendar with stops at Devoxx 2012, JavaOne Latin America, Jay Day Munich, Jay Days Sweden  JavaOne 2012 Reflections NetBeans had a fantastic showing at JavaOne 2012--from the full-day lineup of NetBeans Community Day to the numerous BOFs, Labs, and sessions at the main conference. But better to hear it in these short interviews with members of the community who attended JavaOne 2012. Veteran attendees and first-timers, panel participants and award winners, the interviewees share their experience of the conference, from highlights and insights, to new discoveries and inspiration. Listen in to why attending JavaOne is a tech pilgrimage every Java developer ought to make.   07:50   Anton Epple - Eppleton Consulting (Germany); Recipient of 2012 NetBeans Community Recognition Award 17:10   Henry Arousell and Thomas Boqvist - Bjorn Lunden Information (Sweden) 24:45   Glenn Holmer - Weyco Group, Inc. (USA); Recipient of 2012 NetBeans Community Recognition Award 33:09   Timon Veenstra - Agrosense (The Netherlands); 2012 Duke's Choice Award winner (Agrosense in the Nov/Dec '12 issue of Java Magazine.) 40:19   Rob Terplowski, - Linden, Inc. (USA) More thoughts about NetBeans Day and JavaOne can also be found in two recent NetBeans Zone articles: "Reflections on JavaOne 2012 by the NetBeans Community: Part 1 and Part 2". *Have ideas for NetBeans Podcast topics? Send them to nbpodcast at netbeans dot org. *Subscribe to the official NetBeans page on Facebook! Check us out as well on Twitter, YouTube, and Google+.

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  • JavaScript Sucks.

    - by Matt Watson
    JavaScript Sucks. Yes, I said it. Microsoft's announcement of TypeScript got me thinking today. Is this a step in the right direction? It sounds like it fixes a lot of problems with JavaScript development. But is it really just duct tape and super glue for a programming model that needs to be replaced?I have had a love hate relationship with JavaScript, like most developers who would prefer avoiding client side code. I started doing web development over 10 years ago and I have done some pretty cool stuff with JavaScript. It has came a long ways and is the universal standard these days for client side scripting in the web browser. Over the years the browsers have become much faster at processing JavaScript. Now people are even trying to use it on the server side via node.js. OK, so why do I think JavaScript sucks?Well first off, as an enterprise web application developer, I don't like any scripting or dynamic languages. I like code that compiles for lots of obvious reasons. It is messy to code with and lacks all kinds of modern programming features. We spend a lot of time trying to hack it to do things it was never really designed for.Ever try to use different jQuery based plugins that require conflicting jQuery versions? Yeah, that sucks.How about trying to figure out how to make 20 javascript include files load quicker as one request? Yeah that sucks too.Performance? Let me just point to the old Facebook mobile app made with JS & HTML5. It sucked. Enough said.How about unit testing JavaScript? I've never tried it, but it sure sounds like fun.My biggest problem with JavaScript is code security. If I make some awesome product, there is no way to protect my code. How can we expect game makers to write apps in 100% JavaScript and HTML5 if they can't protect their intellectual property?There are compiling tools like Closure, unit test frameworks, minify, coffee script, TypeScript and a bunch of other tools. But to me, they all try to make up for the weaknesses and problems with JavaScript. JavaScript is a mess and we spend a lot of time trying to work around all of it's problems. It is possible to program in Silverlight, Java or Flash and run that in the browser instead of JavaScript, but they all have their own problems and lack universal mobile support. I believe Microsoft's new TypeScript is a step forward for JavaScript, but I think we need to start planning to go a whole different direction. We need a new universal client side programming model, because JavaScript sucks.

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  • Keep website and webservices warm with zero coding

    - by oazabir
    If you want to keep your websites or webservices warm and save user from seeing the long warm up time after an application pool recycle, or IIS restart or new code deployment or even windows restart, you can use the tinyget command line tool, that comes with IIS Resource Kit, to hit the site and services and keep them warm. Here’s how: First get tinyget from here. Download and install the IIS 6.0 Resource Kit on some PC. Then copy the tinyget.exe from “c:\program files…\IIS 6.0 ResourceKit\Tools'\tinyget” to the server where your IIS 6.0 or IIS 7 is running. Then create a batch file that will hit the pages and webservices. Something like this: SET TINYGET=C:\Program Files (x86)\IIS Resources\TinyGet\tinyget.exe"%TINYGET%" -srv:dropthings.omaralzabir.com -uri:http://dropthings.omaralzabir.com/ -status:200"%TINYGET%" -srv:dropthings.omaralzabir.com -uri:http://dropthings.omaralzabir.com/WidgetService.asmx?WSDL - status:200 First I am hitting the homepage to keep the webpage warm. Then I am hitting the webservice URL with ?WSDL parameter, which allows ASP.NET to compile the service if not already compiled and walk through all the operations and reflect on them and thus loading all related DLLs into memory and reducing the warmup time when hit. Tinyget gets the servers name or IP in the –srv parameter and then the actual URI in the –uri. I have specified what’s the HTTP response code to expect in –status parameter. It ensures the site is alive and is returning http 200 code. Besides just warming up a site, you can do some load test on the site. Tinyget can run in multiple threads and run loops to hit some URL. You can literally blow up a site with commands like this: "%TINYGET%" -threads:30 -loop:100 -srv:google.com -uri:http://www.google.com/ -status:200 Tinyget is also pretty useful to run automated tests. You can record http posts in a text file and then use it to make http posts to some page. Then you can put matching clause to check for certain string in the output to ensure the correct response is given. Thus with some simple command line commands, you can warm up, do some transactions, validate the site is giving off correct response as well as run a load test to ensure the server performing well. Very cheap way to get a lot done.

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  • How to Add Control Panel to “My Computer” in Windows 7 or Vista

    - by The Geek
    Back in the Windows XP days, you could easily add Control Panel to My Computer with a simple checkbox in the folder view settings. Windows 7 and Vista don’t make this quite as easy, but there’s still a way to get it back. To make this tweak, we’ll be doing a quick registry hack, but there’s a downloadable version provided as well. Manual Registry Tweak to Add Control Panel Open up regedit.exe through the start menu search or run box, and then browse down to the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MyComputer\NameSpace Now that you’re there, you’ll need to right-click and create a new key… If you want to add the regular Control Panel view, with the categories, you’ll need to use one GUID as the name of the key. If you want the icon view instead, you can use the other key. Here they are: Category View:  {26EE0668-A00A-44D7-9371-BEB064C98683} Icon View: {21EC2020-3AEA-1069-A2DD-08002B30309D} Once you’re done, it should look like this: Now over in the Computer view, just hit the F5 key to refresh the panel, and you should see the new icon pop up in the list: Now when you click on the icon you’ll be taken to Control Panel. If you didn’t know how to change the view before, you can use the drop-down box on the right-hand side to switch between Category and icon view. Downloadable Registry Hack Rather than deal with manual registry editing, you can simply download the file, extract it, and then either double-click on the AddCategoryControlPanel.reg to add the Category view icon, or AddIconControlPanel.reg to add the other icon. There’s an uninstall script provided for each. Download ControlPanelMyComputer Registry Hack from howtogeek.com Similar Articles Productive Geek Tips Disable User Account Control (UAC) the Easy Way on Win 7 or VistaHow To Figure Out Your PC’s Host Name From the Command PromptRestore Missing Desktop Icons in Windows 7 or VistaNew Vista Syntax for Opening Control Panel Items from the Command-lineAdd Registry Editor to Control Panel TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Have Fun Editing Photo Editing with Citrify Outlook Connector Upgrade Error Gadfly is a cool Twitter/Silverlight app Enable DreamScene in Windows 7 Microsoft’s “How Do I ?” Videos Home Networks – How do they look like & the problems they cause

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  • Single Instance of Child Forms in MDI Applications

    - by Akshay Deep Lamba
    In MDI application we can have multiple forms and can work with multiple forms i.e. MDI childs at a time but while developing applications we don't pay attention to the minute details of memory management. Take this as an example, when we develop application say preferably an MDI application, we have multiple child forms inside one parent form. On MDI parent form we would like to have menu strip and tab strip which in turn calls other forms which build the other parts of the application. This also makes our application looks pretty and eye-catching (not much actually). Now on a first go when a user clicks a menu item or a button on a tab strip an application initialize a new instance of a form and shows it to the user inside the MDI parent, if a user again clicks the same button the application creates another new instance for the form and presents it to the user, this will result in the un-necessary usage of the memory. Therefore, if you wish to have your application to prevent generating new instances of the forms then use the below method which will first check if the the form is visible among the list of all the child forms and then compare their types, if the form types matches with the form we are trying to initialize then the form will get activated or we can say it will be bring to front else it will be initialize and set visible to the user in the MDI parent window. The method we are using: private bool CheckForDuplicateForm(Form newForm) { bool bValue = false; foreach (Form frm in this.MdiChildren) { if (frm.GetType() == newForm.GetType()) { frm.Activate(); bValue = true; } } return bValue; } Usage: First we need to initialize the form using the NEW keyword ReportForm ReportForm = new ReportForm(); We can now check if there is another form present in the MDI parent. Here, we will use the above method to check the presence of the form and set the result in a bool variable as our function return bool value. bool frmPresent = CheckForDuplicateForm(Reportfrm); Once the above check is done then depending on the value received from the method we can set our form. if (frmPresent) return; else if (!frmPresent) { Reportfrm.MdiParent = this; Reportfrm.Show(); } In the end this is the code you will have at you menu item or tab strip click: ReportForm Reportfrm = new ReportForm(); bool frmPresent = CheckForDuplicateForm(Reportfrm); if (frmPresent) return; else if (!frmPresent) { Reportfrm.MdiParent = this; Reportfrm.Show(); }

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  • Kickstarter "last minute cold feet"

    - by mm24
    today I scheduled the publication of a video on kickstarter requesting approximately 5.000 $ in order to complete the iPhone shooter game I started 1 year ago after quitting my job. I invested more than 20.000$ in the game so far (for artwork, music, legal and accountant expenses) and I am now getting cold feet about my decision of publishing the video. The game is "nearly finished", in other words: the game mechanics are working but I still have some bugs to fix. Once I will have finished this (I hope will take me 1 or 2 weeks) I plan to start working on the actual level balancing (e.g. deciding the order of appearence of enemies for each level and balancing the number of hitpoints and strenght of bullets that the enemies have). Reasons for not publishing the video are: fear that the concept can be copied easily: the game is a shooter game set in a different environment (its a pretty cool one, believe me :)) and I am worried that someone might copy* the idea (I know, its the usual "I am worried story.."). A shooter game is one of the easiest game to implement and hence there will be hundreds game developer able to copy it by just adapting their existing code and changing graphics (not as straightforward). It took me one year to develop this because I was inexperienced plus there are approximately 6/7 months of work from the illustrator and there are 8 unique music tracks composed. The soundtrack of the video is the soundtrack of the game wich is not yet published and has not been deposited to a music society. I did create legally valid timestamps for the tracks and I am considering uploading the album on iTunes before publishing the video so I can have a certain publication date. But overall I am a bit scared and worried because I have never done this before and even the simple act of publishing an album requires me to read a long contract from the "aggregator company") which, even if I do have contracts with the musicians do worry me as I am not a U.S. resident and I am not familiar with the U.S. law system Reasons for publishing the video are: I almost run out of money (but this is not a real reason as I should have enough for one more month of development time) ...I kind of need extra money as, even if I do have money for 1 month of development I do not have money for marketing and for other expenses (e.g. accountant) It will create a fan base I could get some useful feedback from a wider range of beta testers It might create some pre-release buzz in case some blogger or game magazine likes the concept Anyone has had similar experiences? Is there a real risk that someone will copy the concept and implement it in a couple of months? Will the Kickstarter campaing be a good pre-release exposure for the gmae? Any refrences of similar projects/situations? Is it realistic that someone like ROVIO will copy the idea straight away?

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  • How can I get my progress reviewed as a solo junior developer

    - by Oliver Hyde
    I am currently working for a 2 person company, as the solo primary developer. My boss gets the clients, mocks up some png design templates and hands them over to me. This system has been working fine and i'm really enjoying it. The types of projects I work on are for small - medium sized businesses and they usually want a CMS system. Developed from scratch i'll build a customised backend for the client to add/edit/remove categories, tags, products etc and then output them to the front end according to the design template handed to me. As time has gone on, the projects have increased in complexity, with shopping cart / ordering features and other common e-commerce type features. Again, this system has been working fine and i'm really enjoying it. My issue is my personal development as a programmer. I spend a lot of my spare time reading programming blogs, checking through stackexchange, reading suggested programming books (currently on 'The Pragmatic Programmer', really good so far), doing brain exercises (lumosity.com and khanacademy math problems), doing lots of physical exercise and other personal development type activities. I can't help but feel though, that I'm missing out on feedback, critique. My boss is great and never holds back on praise in regards to my work, but he unfortunately is either to busy to check my code, or to be honest, I don't think it's one of his specialties and so can't provide feedback. I want to know what i'm doing wrong and what i'm doing right. Should I be putting that much logic in the controller, am I modulating my code enough etc. So what I have done is developed a little 'Family Budgeting' app and tried to do it as cleanly and effectively as I currently know how. What i'm wanting to know is, is there somewhere I can submit this app, and have some seasoned developers provide feedback. It's not just a subsection of my code like 'codereview.stackexchange' appears to require, it's my entire workflow that I want critiqued. I know this is a lot to ask, and I expect the main advice given will be to look for a job within a team, which is certainly something I will look into later down the track, but for now I want to persist with my current employment situation, but just don't want to develop too many bad habits. Let me know if I can provide any further information to help clarify, or if this isn't the right place for this type of question I apologise in advance. Didn't want to use reddit as I felt this community fosters more well thought out responses.

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  • SQL SERVER – Preserve Leading Zero While Coping to Excel from SSMS

    - by pinaldave
    Earlier I wrote two articles about how to efficiently copy data from SSMS to Excel. Since I wrote that post there are plenty of interest generated on this subject. There are a few questions I keep on getting over this subject. One of the question is how to get the leading zero preserved while copying the data from SSMS to Excel. Well it is almost the same way as my earlier post SQL SERVER – Excel Losing Decimal Values When Value Pasted from SSMS ResultSet. The key here is in EXCEL and not in SQL Server. The step here is to change the format of Excel Cell to Text from Numbers and that will preserve the value of the with leading or trailing Zeros in Excel. However, I assume this is done for display purpose only because once you convert column to Text you may find it difficult to do numeric operations over the column for example Aggregation, Average etc. If you need to do the same you should either convert the columns back to Numeric in Excel or do the process in Database and export the same value as along with it as well. However, I have seen in requirement in the real world where the user has to have a numeric value with leading Zero values in it for display purpose. Here is my suggestion, instead of manipulating numeric value in the database and converting it to character value the ideal thing to do is to store it as a numeric value only in the database. Whatever changes you want to do for display purpose should be handled at the time of the display using the format function of SQL or Application Language. Honestly, database is data layer and presentation is presentation layer – they are two different things and if possible they should not be mixed. If due to any reason you cannot follow above advise and you need is to have append leading zeros in the database only here are two of my previous articles I suggest you to refer them. I am open to learn new tricks as these articles are almost three years old. Please share your opinion and suggestions in the comments area. SQL SERVER – Pad Ride Side of Number with 0 – Fixed Width Number Display SQL SERVER – UDF – Pad Ride Side of Number with 0 – Fixed Width Number Display Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Function, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology Tagged: Excel

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  • C# XNA Normals Question

    - by Wade
    Hello all! I have been working on some simple XNA proof of concept for a game idea I have as well as just to further my learning in XNA. However, i seem to be stuck on these dreaded normals, and using the BasicEffect with default lighting i can't seem to tell if my normals are being calculated correctly, hence the question. I'm mainly drawing cubes at the moment, I'm using a triangle list and a VertexBuffer to get the job done. The north face of my cube has two polygons and 6 vectors: Vector3 startPosition = new Vector3(0,0,0); corners[0] = startPosition; // This is the start position. Block size is 5. corners[1] = new Vector3(startPosition.X, startPosition.Y + BLOCK_SIZE, startPosition.Z); corners[2] = new Vector3(startPosition.X + BLOCK_SIZE, startPosition.Y, startPosition.Z); corners[3] = new Vector3(startPosition.X + BLOCK_SIZE, startPosition.Y + BLOCK_SIZE, startPosition.Z); verts[0] = new VertexPositionNormalTexture(corners[0], normals[0], textCoordBR); verts[1] = new VertexPositionNormalTexture(corners[1], normals[0], textCoordTR); verts[2] = new VertexPositionNormalTexture(corners[2], normals[0], textCoordBL); verts[3] = new VertexPositionNormalTexture(corners[3], normals[0], textCoordTL); verts[4] = new VertexPositionNormalTexture(corners[2], normals[0], textCoordBL); verts[5] = new VertexPositionNormalTexture(corners[1], normals[0], textCoordTR); Using those coordinates I want to generate the normal for the north face, I have no clue how to get the average of all those vectors and create a normal for the two polygons that it makes. Here is what i tried: normals[0] = Vector3.Cross(corners[1], corners[2]); normals[0].Normalize(); It seems like its correct, but then using the same thing for other sides of the cube the lighting effect seems weird, and not cohesive with where i think the light source is coming from, not really sure with the BasicEffect. Am I doing this right? Can anyone explain in lay mans terms how normals are calculated. Any help is much appreciated. Note: I tried going through Riemers and such to figure it out with no luck, it seems no one really goes over the math well enough. Thanks!

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  • ODI 11g – How to Load Using Partition Exchange

    - by David Allan
    Here we will look at how to load large volumes of data efficiently into the Oracle database using a mixture of CTAS and partition exchange loading. The example we will leverage was posted by Mark Rittman a couple of years back on Interval Partitioning, you can find that posting here. The best thing about ODI is that you can encapsulate all those ‘how to’ blog posts and scripts into templates that can be reused – the templates are of course Knowledge Modules. The interface design to mimic Mark's posting is shown below; The IKM I have constructed performs a simple series of steps to perform a CTAS to create the stage table to use in the exchange, then lock the partition (to ensure it exists, it will be created if it doesn’t) then exchange the partition in the target table. You can find the IKM Oracle PEL.xml file here. The IKM performs the follows steps and is meant to illustrate what can be done; So when you use the IKM in an interface you configure the options for hints (for parallelism levels etc), initial extent size, next extent size and the partition variable;   The KM has an option where the name of the partition can be passed in, so if you know the name of the partition then set the variable to the name, if you have interval partitioning you probably don’t know the name, so you can use the FOR clause. In my example I set the variable to use the date value of the source data FOR (TO_DATE(''01-FEB-2010'',''dd-MON-yyyy'')) Using a variable lets me invoke the scenario many times loading different partitions of the same target table. Below you can see where this is defined within ODI, I had to double single-quote the strings since this is placed inside the execute immediate tasks in the KM; Note also this example interface uses the LKM Oracle to Oracle (datapump), so this illustration uses a lot of the high performing Oracle database capabilities – it uses Data Pump to unload, then a CreateTableAsSelect (CTAS) is executed on the external table based on top of the Data Pump export. This table is then exchanged in the target. The IKM and illustrations above are using ODI 11.1.1.6 which was needed to get around some bugs in earlier releases with how the variable is handled...as far as I remember.

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  • Refreshing imported MySQL data with MySQL for Excel

    - by Javier Rivera
    Welcome to another blog post from the MySQL for Excel Team. Today we're going to talk about a new feature included since MySQL for Excel 1.3.0, you can install the latest GA or maintenance version using the MySQL Installer or optionally you can download directly any GA or non-GA version from the MySQL Developer Zone.As some users suggested in our forums we should be maintaining the link between tables and Excel not only when editing data through the Edit MySQL Data option, but also when importing data via Import MySQL Data. Before 1.3.0 this process only provided you with an offline copy of the Table's data into Excel and you had no way to refresh that information from the DB later on. Now, with this new feature we'll show you how easy is to work with the latest available information at all times. This feature is transparent to you (it doesn't require additional steps to work as long as the users had the Create an Excel Table for the imported MySQL table data option enabled. To ensure you have this option checked, click over Advanced Options... after the Import Data dialog is displayed). The current blog post assumes you already know how to import data into excel, you could always take a look at our previous post How To - Guide to Importing Data from a MySQL Database to Excel using MySQL for Excel if you need further reference on that topic. After importing Data from a MySQL Table into Excel, you can refresh the data in 3 ways.1. Simply right click over the range of the imported data, to show the pop-up menu: Click over the Refresh button to obtain the latest copy of the data in the table. 2. Click the Refresh button on the Data ribbon: 3. Click the Refresh All button in the Data ribbon (beware this will refresh all Excel tables in the Workbook): Please take a note of a couple of details here, the first one is about the size of the table. If by the time you refresh the table new columns had been added to it, and you originally have imported all columns, the table will grow to the right. The same applies to rows, if the table has new rows and you did not limit the results , the table will grow to to the bottom of the sheet in Excel. The second detail you should take into account is this operation will overwrite any changes done to the cells after the table was originally imported or previously refreshed: Now with this new feature, imported data remains linked to the data source and is available to be updated at all times. It empowers the user to always be able to work with the latest version of the imported MySQL data. We hope you like this this new feature and give it a try! Remember that your feedback is very important for us, so drop us a message with your comments, suggestions for this or other features and follow us at our social media channels: MySQL on Windows (this) Blog: https://blogs.oracle.com/MySqlOnWindows/ MySQL for Excel forum: http://forums.mysql.com/list.php?172 Facebook: http://www.facebook.com/mysql YouTube channel: https://www.youtube.com/user/MySQLChannel Thanks!

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  • Using set operation in LINQ

    - by vik20000in
    There are many set operation that are required to be performed while working with any kind of data. This can be done very easily with the help of LINQ methods available for this functionality. Below are some of the examples of the set operation with LINQ. Finding distinct values in the set of data. We can use the distinct method to find out distinct values in a given list.     int[] factorsOf300 = { 2, 2, 3, 5, 5 };     var uniqueFactors = factorsOf300.Distinct(); We can also use the set operation of UNION with the help of UNION method in the LINQ. The Union method takes another collection as a parameter and returns the distinct union values in  both the list. Below is an example.     int[] numbersA = { 0, 2, 4, 5, 6, 8, 9 };    int[] numbersB = { 1, 3, 5, 7, 8 };    var uniqueNumbers = numbersA.Union(numbersB); We can also get the set operation of INTERSECT with the help of the INTERSECT method. Below is an example.     int[] numbersA = { 0, 2, 4, 5, 6, 8, 9 };     int[] numbersB = { 1, 3, 5, 7, 8 };         var commonNumbers = numbersA.Intersect(numbersB);  We can also find the difference between the 2 sets of data with the help of except method.      int[] numbersA = { 0, 2, 4, 5, 6, 8, 9 };     int[] numbersB = { 1, 3, 5, 7, 8 };         IEnumerable<int> aOnlyNumbers = numbersA.Except(numbersB);  Vikram

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  • Database design and performance impact

    - by Craige
    I have a database design issue that I'm not quite sure how to approach, nor if the benefits out weigh the costs. I'm hoping some P.SE members can give some feedback on my suggested design, as well as any similar experiences they may have came across. As it goes, I am building an application that has large reporting demands. Speed is an important issue, as there will be peak usages throughout the year. This application/database has a multiple-level, many-to-many relationship. eg object a object b object c object d object b has relationship to object a object c has relationship to object b, a object d has relationship to object c, b, a Theoretically, this could go on for unlimited levels, though logic dictates it could only go so far. My idea here, to speed up reporting, would be to create a syndicate table that acts as a global many-to-many join table. In this table (with the given example), one might see: +----------+-----------+---------+ | child_id | parent_id | type_id | +----------+-----------+---------+ | b | a | 1 | | c | b | 2 | | c | a | 3 | | d | c | 4 | | d | b | 5 | | d | a | 6 | +----------+-----------+---------+ Where a, b, c and d would translate to their respective ID's in their respective tables. So, for ease of reporting all of a which exist on object d, one could query SELECT * FROM `syndicates` ... JOINS TO child and parent tables ... WHERE parent_id=a and type_id=6; rather than having a query with a join to each level up the chain. The Problem This table grows exponentially, and in a given year, could easily grow past 20,000 records for one client. Given multiple clients over multiple years, this table will VERY quickly explode to millions of records and beyond. Now, the database will, in time, be partitioned across multiple servers, but I would like (as most would) to keep the number of servers as low as possible while still offering flexibility. Also writes and updates would be exponentially longer (though possibly not noticeable to the end user) as there would be multiple inserts/updates/scans on this table to keep it in sync. Am I going in the right direction here, or am I way off track. What would you do in a similar situation? This solution seems overly complex, but allows the greatest flexibility and fastest read-operations. Sidenote 1 - This structure allows me to add new levels to the tree easily. Sidenote 2 - The database querying for this database is done through an ORM framework.

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  • Speed Up the Help Dialog in Windows and Office

    - by Matthew Guay
    When you click help, you don’t want to wait for your computer to bring it to you.  Here’s how you can speed up the help dialog in Windows and Office. If you have a slow internet connection, chances are you’ve been frustrated by the Help dialog in Windows and Office trying to download fresh content every time you open them. This can be great if the updated help files contain better content, but sometimes you just want to find what you were looking for without waiting.  Here’s how you can turn off the automatic online help. Use Local Help in Windows Windows 7 and Vista’s help dialog usually tries to load the latest content from the net, but this can take a long time on slow connections. If you’re seeing the above screen a lot, you may want to switch to offline help.  Click the “Online Help” button at the bottom, and select “Get offline Help”. Now your computer will just load the pre-installed help files.  And don’t worry; if there’s a major update to your help files, Windows will download and install it through Windows Update.   Stupid Geek Tip: An easy way to open Windows Help is to click on your desktop or Start Menu and press F1 on your keyboard. Use Local Help in Office This same trick works in Office 2007 and 2010.  We’ve actually had more problems with Office’s help being tardy. Solve this the same way as with Windows help.  Click on the “Connected to Office.com” or “Connected to Office Online” button, depending on your version of Office, and select “Show content only from this computer”. This will automatically change the settings for Help in all of your Office applications. While this may not be a major trick, it can be helpful especially if you have a slow internet connection and want to get things done quickly.  Similar Articles Productive Geek Tips How to See the About Dialog and Version Information in Office 2007Speed Up SATA Hard Drives in Windows VistaMake Mouse Navigation Faster in WindowsSpeed up Your Windows Vista Computer with ReadyBoostSet the Speed Dial as the Opera Startup Page TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 FoxClocks adds World Times in your Statusbar (Firefox) Have Fun Editing Photo Editing with Citrify Outlook Connector Upgrade Error Gadfly is a cool Twitter/Silverlight app Enable DreamScene in Windows 7 Microsoft’s “How Do I ?” Videos

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  • EPM 11.1.2 - R&A DATABASE CONNECTIONS DISAPPEAR FROM THE "DATABASE CONNECTION MANAGER

    - by Powder
    When accessing the database connection panel through Reporting and Analysis all previously entered database connection do not appear. This is due to a bug in the Windows SMB2 protocol. To work around this bug you have to disable the protocol. On Windows 2008 the protocol is automatically enabled. This needs to be done on both the servers and the clients. Note that “server” is the server which hosts RAF repository service and RM1 folder, “client” – server which hosts replicated Repository service that accesses repository files via network i.e. \\<server_host>\RM1  In order to disable SMB 2.0 on the server side, follow these steps:  1. Run "regedit" on Windows Server 2008 based computer.  2. Expand and locate the sub tree as follows.  HKLM\System\CurrentControlSet\Services\LanmanServer\Parameters  3. Add a new REG_DWORD key with the name of "Smb2" (without quotation mark)  Value name: Smb2  Value type: REG_DWORD  0 = disabled  1 = enabled 4. Set the value to 0 to disable SMB 2.0, or set it to 1 to re-enable SMB 2.0.  5. Reboot the server.  To disable SMB 2.0 for Windows Vista or Windows Server 2008 systems that are the “client” systems run the following commands:  sc config lanmanworkstation depend= bowser/mrxsmb10/nsi  sc config mrxsmb20 start= disabled  Note there's an extra " " (space) after the "=" sign.  To enable back SMB 2.0 for Windows Vista or Windows Server 2008 systems that  are the “client” systems run the following commands: sc config lanmanworkstation depend= bowser/mrxsmb10/mrxsmb20/nsi  sc config mrxsmb20 start= auto  Again, note there's an extra " " (space) after the "=" sign. 

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  • Data validation best practices: how can I better construct user feedback?

    - by Cory Larson
    Data validation, whether it be domain object, form, or any other type of input validation, could theoretically be part of any development effort, no matter its size or complexity. I sometimes find myself writing informational or error messages that might seem harsh or demanding to unsuspecting users, and frankly I feel like there must be a better way to describe the validation problem to the user. I know that this topic is subjective and argumentative. StackOverflow might not be the proper channel for diving into this subject, but like I've mentioned, we all run into this at some point or another. There are so many StackExchange sites now; if there is a better one, feel free to share! Basically, I'm looking for good resources on data validation and user feedback that results from it at a theoretical level. Topics and questions I'm interested in are: Content Should I be describing what the user did correctly or incorrectly, or simply what was expected? How much detail can the user read before they get annoyed? (e.g. Is "Username cannot exceed 20 characters." enough, or should it be described more fully, such as "The username cannot be empty, and must be at least 6 characters but cannot exceed 30 characters."?) Grammar How do I decide between phrases like "must not," "may not," or "cannot"? Delivery This can depend on the project, but how should the information be delivered to the user? Should it be obtrusive (e.g. JavaScript alerts) or friendly? Should they be displayed prominently? Immediately (i.e. without confirmation steps, etc.)? Logging Do you bother logging validation errors? Internationalization Some cultures prefer or better understand directness over subtlety and vice-versa (e.g. "Don't do that!" vs. "Please check what you've done."). How do I cater to the majority of users? I may edit this list as I think more about the topic, but I'm genuinely interest in proper user feedback techniques. I'm looking for things like research results, poll results, etc. I've developed and refined my own techniques over the years that users seem to be okay with, but I work in an environment where the users prefer to adapt to what you give them over speaking up about things they don't like. I'm interested in hearing your experiences in addition to any resources to which you may be able to point me.

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  • Installing Forms and Reports on a development system

    - by Duncan Mills
    By popular demand I've resurrected / updated one of the old blog postings from Jan Carlin's Blog on GroundSide here. A recent (lengthy) post on the Forms forums chronicles the problems some of you have had installing F&R on a development machine. See the link in the headline of this post for the main one. When installing, here are some points to bear in mind: Download and install Weblogic Server first. http://www.oracle.com/technology/software/products/middleware/index.htmlFind the Forms and Reports (and Disco and Portal) zip files here. Download them to the desktop (or some other temporary directory of your choosing). Unzip both of the two zip files into the same new directory (maybe called 'stage') and check that you have 4 directories in the stage dir when you are finished unzipping: 'Disk1', 'Disk2', 'Disk3' and 'Disk4'. These folders are specified in the zip file structure and must be preserved for the setup executable to work. If you use WinZip and have a right click menu option that say "Extract to here", use that by right click-dragging the zip file onto the newly created directory. Don't use the "Extract to folder %HOME%\Desktop\ofm_pfrd...disk_1of2" option. That will get you into the trouble that was reported early in this thread. Free up as much memory as you can. Stop services and background processes and virus scanners and databases (you don't need a DB to install Forms) and other things lurking about on your machine. You can restart them when the install is done. Around 1.5 GB free real memory should do it. If it doesn't, free up more if you can. Don't change the swap space unless you know what you are doing. Let Windows handle it. A 1 GB machine will likely not be enough. You will likely need at least 2GB of RAM.Start the install with setup.exe from the 'Disk1' directoryChoose the Install and Configure option unless you have a good reason not to.Choose a unique instance name even if you deinstalled and removed the last install. I suggest using 'asinst_20090722_1' (today's date in ISO format with a running incremented number at the end if you install more than two times on a particular day).Unselect Portal and Discoverer and select the Builders you want.Unselect WebCacheUnselect OHS.Unselect the single sign-on option Check for any failures and choose the retry option if any occur. If that doesn't fix the problem, call Oracle Customer Support .

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  • How To Run A Shell Script Again And Again Having X Interval Of Time?

    - by Muhammad Hassan
    I have a shell script in my Ubuntu Server 14.04 LTS at ./ShellScript.sh. I setup /etc/rc.local to run the shell script after boot but before login using below code. Run this: sudo nano /etc/rc.local then add following and save. #!/bin/sh -e # # rc.local # # This script is executed at the end of each multiuser runlevel. # Make sure that the script will "exit 0" on success or any other # value on error. # # In order to enable or disable this script just change the execution # bits. # # By default this script does nothing. #!/bin/bash ./ShellScript.sh exit 0 Now I want to run/execute this shell script again and again having 15min of time interval between every run after boot but before login. So Can I do it? Update 1:) When I run crontab -e then I got the following. Now What to do? no crontab for root - using an empty one Select an editor. To change later, run 'select-editor'. 1. /bin/ed 2. /bin/nano <---- easiest 3. /usr/bin/vim.basic 4. /usr/bin/vim.tiny Choose 1-4 [2]: After selecting 2, I got crontab: "/usr/bin/sensible-editor" exited with status 2 UPDATE 2:) Update ShellScript.sh like below... #!/bin/bash # Testing ShellScript... while true do echo "ShellScript Start Running..." ********************************** All My Shell Script Codes/Script/Commands ********************************** echo "ShellScript End Running..." exit 0 sleep 900 done Then Run this: sudo nano /etc/rc.local then add following and save. #!/bin/sh -e # # rc.local # # This script is executed at the end of each multiuser runlevel. # Make sure that the script will "exit 0" on success or any other # value on error. # # In order to enable or disable this script just change the execution # bits. # # By default this script does nothing. sh ./ShellScript.sh & exit 0

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  • Reasons to Use a VM For Development

    - by George Stocker
    Background: I work at a start-up company, where one team uses Virtual Machines to connect to a remote server to do their development, and another team (the team I'm on) uses local IIS/SQL Server 2005/Visual Studio installations to conduct work. Team VM is located about 1000 miles from Team Non-VM, and the servers the VMs run off of are located near Team VM (Latency, for those that are wondering, is about 50ms). A person high in the company is pushing for Team Non-VM to use virtual machines for programming, development, and testing. The latter point we agree on -- we want Virtual Machines to test configurations and various aspects of the web application in a 'clean' state. The Problem: What we don't agree on is having developers using RDP to connect to a desktop remotely that contains Visual Studio, SQL Server, and IIS to do the same development we could do locally on our laptops. I've tried the VM set-up, and besides the color issue, there is a latency issue that is rather noticeable, not to mention that since we're a start-up, a good number of employees work from home on occasion with our work laptops, and this move would cut off the laptops. They'd be turned in. Reasons to Use Remote VMs for Development (Not Testing!): Here are the stated reasons that this person wants us to use VMs: They work for TeamVM. They keep the source code "safe". If we want to work from home, we could just use our home PCs. Licenses (I don't know what the argument is, only that it's been used). Reasons not to use Remote VMs for Development: Here are the stated reasons why we don't want to use VMs: We like working from home. We get a lot done on our own time. We're not going to use our Home PCs to do work related stuff. The Latency is noticeable. Support for the VMs (if they go down, or if we need a new VM) takes a while. We don't have administrative privileges on the VM, and are unable to change settings as needed. What I'm looking for from the community is this: What reasons would you give for not using VMs for development? Keep in mind these are remote VMs -- this isn't a VM running on a local desktop. It's using the laptop (or a desktop) as a thin client for a remote VM. Also, on the other side of the coin: Is there something we're missing that makes VMs more palatable for development? Edit: I think 'safe' is used in term of corporate espionage, or more correctly if the Laptop gets stolen, the person who stole would have access to our source code. The former (as we've pointed out, is always going to be a possibility -- companies stop that with litigation, there isn't a technical solution (so far as I can see)). The latter point is ( though I don't know its usefulness in a corporate scenario) mitigated by Truecrypt'ing the entire volume.

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  • Subscribe to RSS Feeds in Chrome with a Single Click

    - by Asian Angel
    Do you have a Google Reader account and need a quick simple way to subscribe to new RSS feeds while you browse? Then you will definitely want to have a look at the Chrome Reader extension for Chrome. Before If you want to add a new feed to your Google Reader account in Chrome then you have to do it manually. A single feed now and then is not a problem but if you are wanting to build a serious set of RSS feeds quickly then not so good. Chrome Reader in Action Once the extension is installed you are ready to go. Any time that you visit a webpage with an RSS feed available you will see the familiar orange feed icon appear in your “Address Bar”. To add the feed to your Google Reader account just click on the orange feed icon. Note: You will need to be logged into your Google Reader account in your browser. When you click on the orange feed icon a small drop-down window will appear where you can modify the feed name and/or add it to a “custom folder” if desired. Notice that the orange feed icon has changed to the familiar Google Reader icon indicating that the feed has been added to the account. Now you are ready to continue browsing…no other actions are required. And now to subscribe to the Microsoft feed at Ars Technica. Once again a single click and all done. Refreshing our Google Reader page shows both of our new RSS feeds ready to enjoy. Conclusion The Chrome Reader extension makes it as simple as can be to add new RSS feeds to your Google Reader account while browsing with Chrome. Links Download the Chrome Reader extension (Google Chrome Extensions) Similar Articles Productive Geek Tips Access Your favorite RSS Feeds in Windows Media CenterChange Default Feed Reader in FirefoxUse Outlook 2007 as an RSS ReaderInstall Extensions in Google ChromeMake Outlook Stop Using Internet Explorer’s RSS Feeds TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Out of band Security Update for Internet Explorer 7 Cool Looking Screensavers for Windows SyncToy syncs Files and Folders across Computers on a Network (or partitions on the same drive) If it were only this easy Classic Cinema Online offers 100’s of OnDemand Movies OutSync will Sync Photos of your Friends on Facebook and Outlook

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  • Getting from a user-story to code while using TDD (scrum)

    - by Ittai
    I'm getting into scrum and TDD and I think I have some confusion which I'd like to get your feedback about. Let's assume I have a user-story in my backlog, in order for me to start developing it as part of TDD I need to have requirements, right so far? Is it true to say that the product manager and the QA should be responsible for taking the user-story and breaking it down to acceptance tests? I think the above is true since the acceptance tests need to be formal, so they can be used as tests, but also human readable so that the product can approve they are the requirements, right? Is it also true that I later take these acceptance tests and use them as my requirements, i.e. they are a set of use-cases which I implement (through TDD)? I hope I'm not making too much of a mess but that's the current flow I have in mind right now. Update I think my initial intentions were unclear so I'll try to rephrase. I want to know more details about the scrum flow of turning a user-story into code while using TDD. The starting point is obvious, a user surfaces a need (or the user's representative as the product) which is a short 1-2 lines description in the known format and that is added to the product backlog. When there is a spring planning meeting user-stories are taken from the backlog and assigned to developers. In order for a developer to write code they need requirements (especially in TDD since the requirements are what the tests are derived from). When, by whom and to which format are the requirements compiled? What I had in mind was that the product and QA define the requirements via acceptance tests (I'm thinking of automatic using FitNesse or the sort but that's not the core I think) which help to serve 2 purposes at the same time: They define "Done" properly. They give a developer something to derive tests from. I wasn't sure when these were written (before the sprint they're picked then that might be a waste since additional information will arrive or the story won't be picked, during the iteration then the developer might get stuck waiting for them...)

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  • Why All The Hype Around Live Help?

    - by ruth.donohue
    I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

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