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  • BI Publisher at OpenWorld 2012

    - by mdonohue
    For those going to OpenWorld, hope you can join us for any of the following Sessions, Hands On Labs or just stop by and visit us in the DEMOgrounds: Moscone South S-262 Oracle Business Intelligence Publisher Overview, What’s New, and What’s Planned Monday, 1-Oct 13:45 - 14:45Moscone South - 305Mike Donohue - Oraclewith Ed Farler - CSC Oracle Business Intelligence Publisher: Reporting for Oracle Applications Wednesday, 3-Oct 11:45 - 12:45Palace Hotel - RoseMike Donohue - OracleNote: new room to accommodate everyone who pre-registered Oracle Business Intelligence Publisher Best Practices: Be a Reporting Superstar Wednesday, 3-Oct 15:30 - 16:30Moscone South - 305Nikos Psomas & Klaus Fabian - Oracle Two sessions of the Hands on Lab:  Building Reports and Data Models in Oracle Business Intelligence Publisher Tuesday 2-Oct 17:00 - 18:00andThursday 4-Oct 11:15 - 12:15Marriott Marquis - Salon 5/6Nikos Psomas, Klaus Fabian & Kasturi Shekar -- Oracle You can also download the Focus on BI Publisher sheet that lists all Publisher related Sessions, Labs and DEMOground stations. Hope to see you there.

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  • Javascript endWith()

    - by Ruth
    Hi all I'm having trouble getting the following to work if(str.endsWith('+') { alert("ends in plus sign") } How do I escape the plus sign, I've tried /\ +/ but it doesn't work. Thanks in advance Ruth

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  • Javascript replace last occurence of text in a string

    - by Ruth
    Hi all see my code snippet below: var list = ['one', 'two', 'three', 'four']; var str = 'one two, one three, one four, one]; for ( var i = 0; i < list.length; i++) { if (str.endsWith(list[i]) { str = str.replace(list[i], 'finsih') } } I want to replace the last occurence of the word one with the word finish in the string, what I have will not work because the replace method will only replace the first occurence of it. Does anyone know how I can amend that snippet so that it only replaces the last instance of 'one' Thank you Ruth

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  • BI Publisher at Collaborate 2010

    - by mike.donohue
    Noelle and I are heading to Collaborate 2010 next week. There are over two dozen sessions on BI Publisher including a Hands On Lab (see below). Very excited to see what our customers and partners will be presenting and how they are using BI Publisher to get better reports and reduce costs. My only regret is that many sessions are scheduled at the same time so I won't get to see all of them. Noelle and I will be presenting the following: Monday, April 19 2:30 pm - 3:30 pm Introduction to Oracle Business Intelligence Publisher Session: 227 Location: Reef F By: Mike 2:30 pm - 3:30 pm The Reporting Platform for Applications: Oracle Business Intelligence Publisher Session: 73170 Location: South Seas Ballroom J By: Noelle 3:45 pm - 4:45 pm Oracle Business Intelligence Publisher Hands On Lab (1) Session: 217 Location: Palm D By: Noelle and Mike Tuesday, April 20 8:00 am - 9:00 am Oracle Business Intelligence Publisher Best Practices Session: 218 Location: Palm D By: Noelle and Mike We will also be at the BI Technology demo pod in the exhibt hall so please stop by and say hello. All BI Publisher related Sessions Sunday, April 18 2:00 pm - 2:50 pm Customizing your Invoices in a Flash! 3:00 pm - 3:50 pm BI Publisher SIG Meeting - Part 1 4:00 pm - 4:50 pm BI Publisher SIG Meeting - Part 2 Monday, April 19 8:00 am - 9:00 am XML Publisher and FSG for Beginners 2:30 pm - 3:30 pm Introduction to Oracle Business Intelligence Publisher 2:30 pm - 3:30 pm The Reporting Platform for Applications: Oracle Business Intelligence Publisher 2:30 pm - 3:30 pm Bay Ballroom A What it Takes to Make Your Business Intelligence Implementation a Success 2:30 pm - 3:30 pm XML Publisher-More Than Just Form Letters 3:45 pm - 4:45 pm JD Edwards EnterpriseOne Reporting and Batch Discussions presented by Technology SIG 3:45 pm - 4:45 pm Hands On Lab: Oracle Business Intelligence Publisher (1) Tuesday, April 20 8:00 am - 9:00 am Oracle Business Intelligence Publisher Best Practices 8:00 am - 9:00 am Creating XML Publisher Documents with PeopleCode 10:30 am - 11:30 am Moving to BI Publisher, Now What? Automated Fax and Email from Oracle EBS 2:00 pm - 3:00 pm Smart Reporting in Oracle Financials Release 12.1 2:00 pm - 3:00 pm Custom Check Printing Framework using XML Publisher 2:00 pm - 3:00 pm BI Publisher and Oracle BI for JD Edwards Wednesday, April 21 8:00 am - 9:00 am XML Publisher Tips for PeopleTools 10:30 am - 11:30 am JD Edwards World - Technical Upgrade Considerations 10:30 am - 11:30 am Data Visualization Best Practices: Know how to design and improve your BI & EPM reports, dashboards, and queries 10:30 am - 11:30 am Oracle BIEE End-to-End 1:00 pm - 2:00 pm Empower JD Edwards Users with Oracle BI Publisher for Ad Hoc Reporting 1:00 pm - 2:00 pm BIP and JD Edwards World - Good Stuff! 2:15 pm - 3:15 pm Proven Strategies for Increasing ROI with PeopleSoft HCM 4:00 pm - 5:00 pm Using Oracle BI Delivers to Send Reports to JD Edwards Users Thursday, April 22 9:45 am - 10:45 am PeopleSoft Recruiting Enhancements You Can Use 9:45 am - 10:45 am Reducing Cost with Oracle's BI Publisher Note (1) the Hands On Lab was not showing in the joint scheduler as of this posting but, it is definitely ON.

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  • Trust: A New Line of Business

    - by ruth.donohue
    What do you think are the key factors in building and maintaining your company's reputation... Innovation? Price? Surprisingly, according to the recent 2010 Edelman Trust Barometer, survey respondents in the US valued transparency of business practices as well as company trustworthiness as the two most important factors influencing corporate reputation. What is trust? It's the confidence in a company's ability to do what is right for all its stakeholders -- shareholders, customers, employees, and the broader society at large -- and not just shareholders. Trust is an increasingly important component to maintaining your company's reputation and brand, and Western countries have seen an increase in global trust. Global businesses headquartered in the United States in particular have seen an 18 point boost to 54 percent in global trust. Whether this uptick represents the start of a new trend or a mere blip in the barometer remains to be seen. The Edelman report notes that the increase is "tenuous" as people expect companies to return to "business as usual" after the economy rebounds. This warning underscores the need for companies to continue engaging in open and frequent communications and business practices with its stakeholders across multiple channels and view trust as a "new line of business" to cultivate.

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  • Pet Store Loyalty Programs: I'm Not Loyal Yet!

    - by ruth.donohue
    After two years of constantly being asked (aka "pestered) by my now eight-year-old daughter for a dog (or any pet that is more interactive than a goldfish), I've finally compromised with a hamster purely by chance. Friends of ours had recently brought home a female hamster, and (surprise, surprise) two weeks later, they were looking for homes for 11 baby hamster pups. Since the pups were not yet ready to be weaned from their mother, my daughter and I had several weeks to get ready -- and we spent that extra time visiting a number of local pet stores and purchasing an assortment of hamster books, toys, exercise equipment, food, bedding, and cage -- not cheap! Now, I'm usually an online shopper (i.e. I love reading user reviews and comparing prices), but for kids, there is absolutely no online substitute for actually walking into a store and physically picking out something you want. We have two competing pet shops within close proximity to where we live, and I signed up for their rewards programs to get discounts on select items. I'm sure it takes a while to get my data into the system (after all, I did fill out a form the old-fashioned way), but as it has been more than two weeks for one store and over a week for the other, the window of opportunity is getting smaller as we by now pretty much have most of what we think we need. Everything I've purchased has been purely hamster or small animal related, so in an ideal world, the stores would have me easily figured out as a hamster owner. Here is what I would be expecting of a loyalty rewards program: Point me to some useful links, either information provied by the company or external websites where I can learn more. Any value-add a business can provide to make my life easier makes me a much more loyal customer. What things can I expect as a new pet owner? Any hamster communities? Any hamster-related events? Any vets that specialize in small animals in the vicinity? Send me an email with other related products I may be interested in. Upsell and cross-sell to me. We've go the basics and a couple of luxuries, but at this point, I'm pretty excited (surprisingly) about the hamster, and my daughter is footing the bill with her birthday and Christmas money. She and I would be more than happy to spend her money! Get this information to me faster. As I mentioned, my window of opportunity is getting smaller, as eithe rmy daughter's money will run out on other things or we'll start losing the thrill of buying new hamster toys and treats. I realize this is easier said than done, and undoubtedly, the stores are getting value knowing my basic customer information and purchase history. Buth, they could really benefit by delivering a loyalty program that really earned my loyalty. "Goldeen" needs a new water bottle, yogurt chips, and chew toys as he doesn't seem to like the ones we bought. So for now, I'll just go to whichever store is the most convenient. Oh, and just for fun (not related to this post), here are a couple of videos my daughter really got a kick out of watching: Hamster on a Piano Tic in a Spin-Dryer

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  • Who Do You Turn To for Your Consumer Goods Sales and Marketing Needs

    - by ruth.donohue
    As a sales or marketing executive, you want the best software for managing your marketing, demand generation, trade promotion, customer/volume planning, and retail execution/monitoring activities and analysis. However, working with niche software vendors can result in a very disjointed user and support experience. It would be ideal to have just one end-to-end solution that could manage and optimize each of these processes...but is that just wishful thinking? Read this Gartner article to find out more!

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  • Unlock the Full Value of Oracle CRM On Demand

    - by ruth.donohue
    Register for this live Oracle CRM On Demand Virtual Community Session! Oracle CRM On Demand delivers the most complete On Demand CRM solution on the market. But how can you ensure you are getting maximum value from the many powerful features that Oracle CRM On Demand offers? Join our interactive Oracle CRM On Demand Virtual Community Session on Tuesday, January 11, 2011 from 10.00-11 a.m. PT / 1 p.m.-2 p.m. ET to get expert advice and discuss the best ways to unlock the full potential of Oracle CRM Demand with Mike Lairson, author of 'Oracle CRM On Demand Reporting'. Book Offer Send your Oracle CRM On Demand configuration ideas before the Webcast to [email protected] and you could win a free copy of 'Oracle CRM On Demand Reporting' by Mike Lairson. Learn more and register now!

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  • BI Publisher - Hottest Show in Vegas

    - by mike.donohue
    Two days down, two to go. Monday was a very busy and rewarding day. Attended "XML Publisher and FSG for Beginners" given by Susan Behn and Alyssa Johnson from Solution Beacon. It was packed, standing room only ... even though it was at 8:00 am. Later in the afternoon, despite being at the same time and in conflict with other Publisher related sessions, Noelle's session, "The Reporting Platform for Applications: Oracle Business Intelligence Publisher" and my session, "Introduction to Oracle Business Intelligence Publisher" were both very well attended. Immediately following our presentations we ran the BI Publisher Hands On Lab which was great fun. The turnout was so large that unfortunately we could not accommodate everyone who came to the lab. There were as many as 5 people huddled around each of the 20 machines. All the the groups completed the 2 main exercises. Some groups even took the product for an off-road test drive. Look at all the fun we had ... For those who could not attend or want the Hands On Lab document: Hands On Lab Oracle BI Publisher Collaborate 2010.pdf Note that these lab instructions assume a specific set up and files that you may not have in your environment. You can download and install a trial license version of BI Publisher from the download page. Highly recommend taking a look at the additional Tutorials available on OTN. Big thanks to Dan Vlamis and Jonathan Clark from Vlamis Software Solutions and to the Oracle BIWA SIG for setting up these machines and getting the time and space to run this lab. It was inspiring to see all of the attendees successfully creating reports. On Tuesday morning we were up early again for a rousing session of BI Publisher Best Practices that was also, very well attended especially considering the 8 am start. Later that morning saw Ben Bruno from STR Software and two of his customers speak on the additional functionality and ROI they have achieved by using Publisher within EBS and AventX to FAX and Email Publisher generated documents. Spent the afternoon staffing the BI Technology demo pod and had a steady flow of people dropping by with questions. Having a great conference so far and looking forward to the rest of it.

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  • Learn More about Fusion CRM at the Oracle Applications Virtual Tradeshow

    - by ruth.donohue
    Sales reps spend just 22% of their time selling. The remainder is spent on administrative activities. How can you improve this ratio so that you sales reps can focus on what really matters? Join Mark Woollen, VP of CRM Product Management, at the Oracle Applications Virtual Tradeshow this Thursday, February 3rd at 10:30 AM PST / 1:30 PM EST to learn how Fusion CRM can improve sales productivity. Register now and be sure to check out Brian Dayton's blog post "What's In It For You? The Oracle Applications Virtual Tradeshow" to learn more about other sessions that may be of interest in Customer Relationship Management, Master Data Management, Enterprise Performance Management, Financials, and Human Capital Management.

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  • HP Improves Visibility, Alignment, and Marketing Effectiveness with Siebel MRM

    - by ruth.donohue
    How does an $80 billion technology company gain complete visibility to marketing spend? Hewlett Packard uses Siebel Marketing Resource Management to ensure marketing dollars are invested wisely and gain transparency and accountability across its marketing function. With Siebel MRM, HP is able to manage over 50,000 campaigns in over 60 countries and leverage marketing best practices around the world. Find out more in this video with Deborah Nelson, SVP of Marketing and Alliances at HP.

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  • Collaborate 2010 Sunday Update

    - by mike.donohue
    Landed safe and sound in Las Vegas and had a lively meeting with the OAUG BI Publisher SIG run by Abhishek Chandan from Ideametrics. For those attending and specifically for those planning to attend the Hands On Lab on Monday at 3:45, I put the wrong room in my earlier post. The Hands On Lab will be in Palm B. 3:45 pm - 4:45 pm Oracle Business Intelligence Publisher Hands On Lab (1) Session: 217 Location: Palm B By: Noelle and Mike Here is a PDF version of the Focus On BI Publisher for Collaborate 2010 listing all the sessions we know about that cover BI Publisher ... hopefully the correct location. FocusOnBIPublisher at Collaborate2010.pdf

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  • Think It's Hard to Integrate the Front and Back Office? Think Again...

    - by ruth.donohue
    There's no doubt about it, fragmented customer information across application silos exist because integration isn't easy. It can be expensive. And it can be further complicated by proprietary architectures and vendors. But by leveraging Oracle Application Integration Architecure, Pillar Data Systems was able to integrate Oracle CRM On Demand with Oracle E-Business Suite in six weeks, reducing the time required to complete the integration by 50% and the maintenance by 20% to 25% to free IT resources to focus on strategic initiatives. Learn more...

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  • CRM Is A Long Term Strategy

    - by ruth.donohue
    With the array of CRM solutions out there, it's sometimes easy to forget that CRM is more than just technology with fancy bells and whistles -- it's a long-term strategy that involves people and processes as well. The Wise Marketer summarizes a Gartner report outlining three key steps necessary to create and execute a successful CRM stratetegy that is linked with overall corporate strategy.

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  • Why All The Hype Around Live Help?

    - by ruth.donohue
    I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

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  • Improve Customer Experience with Real-Time Scheduling

    - by ruth.donohue
    Recently, my husband rearranged his busy work schedule so that he could stay home an entire afternoon to wait for the alarm company to reset the password to our alarm system, only to discover at the end of the afternoon that the field service rep wasn’t going to be able to make the appointment after all. And, the company asked him to reschedule and block off time for another afternoon. Needless to say, my husband wasn’t happy with that experience. Unfortunately, customer experiences like this happen every day. As a business, you can’t afford these types of encounters. It’s too easy for your customers to turn to one of your competitors once they’ve reached the point of frustration. Customer experience and customer loyalty are more important than ever. So how can you prevent something like this from occurring? With the newly available Siebel Field Service Integration with Oracle Real-Time Scheduler, your service organization can: Create cost-optimized plans and schedules to improve operating efficiencies Deliver more accurate ETA’s and shorten appointment windows Minimize the impact of in-day events such as delays on site, sickness, poor weather conditions, and vehicle breakdowns Rather than requiring them to wait for an entire afternoon, imagine asking customers to be available for only an hour. And being able to commit to that time by working around unforeseen events and understanding the impact of delays or re-routings before they become customer issues. What would your customer experience and customer satisfaction be like then? Learn more about the Siebel Field Service Integration with Oracle Real-Time Scheduler: Register for and attend the upcoming webcast on Thursday, March 10th at 8:30 AM Pacific Time Read the press release, data sheet, and solution brief Visit the Siebel Field Service webpage

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  • Oracle OpenWorld 2011 Call For Papers is Now Open

    - by ruth.donohue
    What is Call for Papers? First, let’s take a small step back. Oracle OpenWorld is the world's largest event dedicated to helping enterprises understand and harness the power of information and the best place to see that technology in action. Oracle OpenWorld showcases the customers and partners whose innovation with Oracle translates to better business results. In addition, there are many opportunities to network with Oracle employees, partners and customers. Oracle OpenWorld 2011 will be held October 2-6 in San Francisco. (Note: Oracle hosts other OpenWorld conferences in China and South America, usually in December) Call for Papers is your opportunity to submit a topic to present at Oracle OpenWorld. When submitting your topic, be sure to describe what you plan to discuss and the value of the presentation to other attendees. So think about the interesting and exciting things you have done with Siebel CRM or Oracle CRM On Demand (or any Oracle product), and submit your topic. The deadline is Sunday, March 27th, so think fast. By the way, if you are selected to present at Oracle OpenWorld, you’ll receive a complimentary full conference pass! And stay tuned in the coming months, we’ll keep you posted on all of the exciting things happening with Oracle CRM at Oracle OpenWorld 2011. Start making your plans to attend now… You won’t want to miss it!   Technorati Tags: Oracle OpenWorld,OOW11,openworld

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  • Webcast: Get More Sales Ready Leads for Less Cost with Oracle CRM On Demand Marketing

    - by ruth.donohue
    Successful marketing starts with knowing your audience: who they are, what they're buying, and how they like to be contacted. With customer data scattered across multiple systems, getting the answers to these questions can be difficult. Join our live Webcast to see a demonstration of how Oracle CRM On Demand Marketing increases marketing ROI by delivering the right messages to the right targets for the greatest response. Tuesday, March 15, 2011 11:00 a.m. PT / 2:00 p.m. ET Register Now! Technorati Tags: oracle crm,oracle crm on demand,integrated sales and marketing,cloud,saas

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  • Don&rsquo;t Miss &ldquo;Transform Field Service Delivery with Oracle Real-Time Scheduler&rdquo;

    - by ruth.donohue
    Field resources are an expensive element in the service equation. Maximizing the scheduling and routing of these resources is critical in reducing costs, increasing profitability, and improving the customer experience. Oracle Real-Time Scheduler creates cost-optimized plans and schedules for service technicians that increase operational efficiencies and improve margins. It enhances Oracle’s Siebel Field Service with real-time scheduling and dispatch capabilities that ensure service requests are allocated efficiently and service levels are honored. Join our live Webcast to learn how your organization can leverage Oracle Real-Time Scheduler to: Increase operational efficiency with real-time scheduling that enables field service technicians to handle more calls per day and reduce travel mileage Resolve issues faster with dynamic work flows that ensure you have the right technician with the right skill set for the right job Improve the customer experience with real-time planning that optimizes field technician routing, reduces customer wait times, and minimizes missed SLAs Date: Thursday, March 10, 2011 Time: 8:30 am PT / 11:30 am ET / 4:30 pm UK / 5:30 pm CET Click here to register now.   Technorati Tags: Siebel Field Service,Oracle Real-Time Scheduler

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  • Selecting Your Theme

    - by Ruth
    Would you like to personalize CRM On Demand? You can quite easily with CRM On Demand Release 17. Whether your company wants a custom theme that matches your company brand, or you have a preference about the look and feel of the application, you can select your theme in a few clicks. If you are interested in creating a custom theme, take a look at the Themes - Create Your CRM Style blog article. Selecting Your Company Theme If you are the company administrator, you can select the company theme from the company profile. Click the Admin link. Navigate to Company Administration Company Profile. In the Company Theme Setting section, click the Theme Name field to select a new theme. Selecting Your Personal Theme Even if you are not an administrator, you can select a theme for CRM On Demand on your computer. Your company may not allow access to this option, so talk to your company administrator if you are unable to select your theme. Click the My Setup link. Click the My Profile link. Click the Personal Profile link. In the Additional Information section, select the theme that you want in the Theme Name picklist. Here are some standard themes to help you find the look that you want:

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