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  • How to configure mod_proxy_balancer to gracefully fail under high load

    - by bramp
    We have a system which has one Apache instance in front of multiple tomcats. These tomcats then connect to various databases. We balance the load to the tomcat with mod_proxy_balancer. Currently we are receiving 100 requests a second, the load on the Apache server is quite low, but due to database heavy operations on the tomcats, the load there is roughly 25% (of what I estimate they can handle). In a few weeks there is an event happening and we estimate that our requests will jump significant, maybe by a factor of 10. I'm doing everything I can do reduce the load on our tomcats, but I know we are going to run out of capacity, so I would like to fail gracefully. By this I mean, instead of trying to deal with too many connections which all timeout, I would like Apache to somehow monitor average response time, and as soon as the response time to Tomcat is getting above some threshold, I would like a error page displayed. This means that users who are lucky still get a page rendered quickly, and those who are unlucky get a error page quickly. Instead of everyone waiting far too long for their page, and eventually everyone timing out, and the database being swamped with queries which are never used. Hopefully this makes sense, so I was looking for suggestions on how I could achieve this. thanks

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  • A Generic RIDC Test Program

    - by Kevin Smith
    Many times I have found it useful to use a java program that communicates with WebCenter Content (WCC) using RIDC for testing. I might not have access to the web GUI or need to test a service running as a specific user. In the past I had created a number of "one off" programs that submitted specific services, e.g GET_SEARCH_RESULTS, DOCINFO, etc. Recently I decided to create a generic RIDC test program that could submit any service with the desired parameters based on a configuration file. The programs gets the following information from the configuration file: WCC connection information (host, port) User to use to run service Service to run Any parameters for the service The program will make a connection to the WCC server, send the service request, and print the results of the service call using the getResponseAsString() method. Here is a sample configuration file: ridc.host=localhostridc.port=4444ridc.user=sysadminridc.idcservice=GET_SEARCH_RESULTSidcservice.QueryText=dDocType <matches> `Document`idcservice.SortField=dDocNameidcservice.SortDesc=ASC There is a readme file included in the zip with instructions for how to configure and run the program. The program takes one command line argument, the configuration file name. The configuration file name is optional and defaults to config.properties. If you have any suggestions for improvements let me know. Right now it only submits a single service call each time you run it. One enhancement I have already thought about would be to allow you to specify multiple services to tun in the configuration file. You can do that with the current program by having multiple configuration files and running the program multiple times, each with a different configuration file. You can download the program here.

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  • How can I limit the upload/download bandwidth on my CentOS server?

    - by Dan Nestor
    How can I limit the upload and download bandwidth on my CentOS server? This is a box with a single interface, eth0. Ideally, I would like a command-line solution (I've been trying to use tc), something that I could easily switch on and off in a script. So far I've been trying to do something like tc filter add dev eth0 protocol ip prio 50 u32 police rate 100kbit burst 10240 drop but I'm obviously missing a lot of knowledge and information. Can somebody help with a quick one-liner? Many thanks, Dan

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  • Where is the encfs volume key stored?

    - by Waldorf
    I am trying to use encfs in reverse mode. I understand that the passphase is used to encrypt a key which is then stored encrypted into the encfs6.xml file. What I do not understand is the following. Create en encrypted virtual fs of a folder by using passphrase A unmount this folder. Delete all contents including the encfs6.xml file If you then try to do the same with another passphrse I would expect that a new encfs6.xml would be created. However I get the following error message: "Error decoding volume key, password incorrect" So I wonder, what volume key is incorrect, I thought it was in the encfs6.xml file ?

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  • How do I configure a secondary gateway in RHEL5?

    - by Brett Ryan
    Greetings, we have been experiencing a random timeout issue with VPN users connecting to one of our servers which is causing a problem. My network administrator has instructed me to configure a secondary gateway to include the VPN connection. My current connection resides as follows, 10.1.9.1 is the internal gateway to the internet, I'd like to add 10.1.1.20 as the VPN gateway. # Broadcom Corporation NetXtreme II BCM5708S Gigabit Ethernet DEVICE=eth0 BOOTPROTO=none BROADCAST=10.1.255.255 IPADDR=10.1.1.22 IPV6_AUTOCONF=yes NETMASK=255.255.0.0 NETWORK=10.1.0.0 ONBOOT=yes GATEWAY=10.1.9.1 TYPE=Ethernet USERCTL=no IPV6INIT=no PEERDNS=yes

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  • Grant HTTP access based on unix user group

    - by Sander Marechal
    Is it possible to grant network access or HTTP access based on a user's group? At my company we want to set up an internal composer server using Satis to manage packages for the projects we write (e.g. on repository.mycompany.com), with the packages themselves in our SVN server (svn.mycompany.com). We have several webservers with many different users on them. Some users should be able to reach the composer and SVN server. Some should not. Users that should be able to reach these servers all belong to the same group. How can I set up Apache on the Composer and SVN server to only grant access to those users in that group? Alternatively, can I set up the webservers in such a way that only users from that group are able to make a connection to our Composer and SVN servers? The best thing we have come up with so far is using SSL client certificates. We simply place a client certificate on all servers which can be used to access Composer and SVN. Only the right usergroup will have read access to the certificate. A bit clunky but it may work. But I'm looking for something better.

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  • Disable MathML output of eLyXer

    - by Gryllida
    eLyXer is a standalone LyX to HTML converter. In the resulting file, equations are formatted as MathML, and the file itself starts with an XML tag. This causes two problems: LibreOffice does not read the XML file (it can read HTML files, but not XHTML). I am unable to copy and paste the equations into a document editor such as LibreOffice with the goal of subsequent conversion into .doc, because .doc files do not support MathML. The eLyXer help page mentions an option to only use simple math, but there is no option to set math equations to output as images. And I already set Document Settings Output Math equations Format: images in LyX, which presumably is saved in the lyx document somewhere. A web search did not come up with any solutions.

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  • insserv: Script <SCRIPT_NAME> is broken: missing end of LSB comment.

    - by udo
    I am getting this error when running: insserv -r udo-startup.sh insserv: Script udo-startup.sh is broken: missing end of LSB comment. insserv: exiting now! The content of udo-startup.sh is this: #!/bin/bash ### BEGIN INIT INFO # Provides: udo-startup.sh # Required-Start: $local_fs $remote_fs $network $syslog # Required-Stop: $local_fs $remote_fs $network $syslog # Default-Start: 2 3 4 5 # Default-Stop: 0 1 6 # Short-Description: - # Description: - ### END INIT INF ID=$(xinput list | grep -i touchpad | sed '/TouchPad/s/^.*id=\([0-9]*\).*$/\1/') xinput set-prop $ID "Device Enabled" 0 exit 0

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  • How long does a blocked connection from Iptables last? Is there a way to set the timeout?

    - by Josh
    iptables -A INPUT -m state --state NEW -m recent --set # If we receive more than 10 connections in 10 seconds block our friend. iptables -A INPUT -m state --state NEW -m recent --update --seconds 5 --hitcount 15 -j Log-N-Drop I have these two relevant rules from iptables. if more than 15 connections are made in 5 seconds it logs the attempt and blocks it. How long does iptables maintain the counter? Does it refresh if connections are attempted again?

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  • MySQL query, 2 similar servers, 2 minute difference in execution times

    - by mr12086
    I had a similar question on stack overflow, but it seems to be more server/mysql setup related than coding. The queries below all execute instantly on our development server where as they can take upto 2 minutes 20 seconds. The query execution time seems to be affected by home ambiguous the LIKE string's are. If they closely match a country that has few matches it will take less time, and if you use something like 'ge' for germany - it will take longer to execute. But this doesn't always work out like that, at times its quite erratic. Sending data appears to be the culprit but why and what does that mean. Also memory on production looks to be quite low (free memory)? Production: Intel Quad Xeon E3-1220 3.1GHz 4GB DDR3 2x 1TB SATA in RAID1 Network speed 100Mb Ubuntu Development Intel Core i3-2100, 2C/4T, 3.10GHz 500 GB SATA - No RAID 4GB DDR3 UPDATE 2 : mysqltuner output: [prod] -------- General Statistics -------------------------------------------------- [--] Skipped version check for MySQLTuner script [OK] Currently running supported MySQL version 5.1.61-0ubuntu0.10.04.1 [OK] Operating on 64-bit architecture -------- Storage Engine Statistics ------------------------------------------- [--] Status: +Archive -BDB -Federated +InnoDB -ISAM -NDBCluster [--] Data in MyISAM tables: 103M (Tables: 180) [--] Data in InnoDB tables: 491M (Tables: 19) [!!] Total fragmented tables: 38 -------- Security Recommendations ------------------------------------------- [OK] All database users have passwords assigned -------- Performance Metrics ------------------------------------------------- [--] Up for: 77d 4h 6m 1s (53M q [7.968 qps], 14M conn, TX: 87B, RX: 12B) [--] Reads / Writes: 98% / 2% [--] Total buffers: 58.0M global + 2.7M per thread (151 max threads) [OK] Maximum possible memory usage: 463.8M (11% of installed RAM) [OK] Slow queries: 0% (12K/53M) [OK] Highest usage of available connections: 22% (34/151) [OK] Key buffer size / total MyISAM indexes: 16.0M/10.6M [OK] Key buffer hit rate: 98.7% (162M cached / 2M reads) [OK] Query cache efficiency: 20.7% (7M cached / 36M selects) [!!] Query cache prunes per day: 3934 [OK] Sorts requiring temporary tables: 1% (3K temp sorts / 230K sorts) [!!] Joins performed without indexes: 71068 [OK] Temporary tables created on disk: 24% (3M on disk / 13M total) [OK] Thread cache hit rate: 99% (690 created / 14M connections) [!!] Table cache hit rate: 0% (64 open / 85M opened) [OK] Open file limit used: 12% (128/1K) [OK] Table locks acquired immediately: 99% (16M immediate / 16M locks) [!!] InnoDB data size / buffer pool: 491.9M/8.0M -------- Recommendations ----------------------------------------------------- General recommendations: Run OPTIMIZE TABLE to defragment tables for better performance Enable the slow query log to troubleshoot bad queries Adjust your join queries to always utilize indexes Increase table_cache gradually to avoid file descriptor limits Variables to adjust: query_cache_size (> 16M) join_buffer_size (> 128.0K, or always use indexes with joins) table_cache (> 64) innodb_buffer_pool_size (>= 491M) [dev] -------- General Statistics -------------------------------------------------- [--] Skipped version check for MySQLTuner script [OK] Currently running supported MySQL version 5.1.62-0ubuntu0.11.10.1 [!!] Switch to 64-bit OS - MySQL cannot currently use all of your RAM -------- Storage Engine Statistics ------------------------------------------- [--] Status: +Archive -BDB -Federated +InnoDB -ISAM -NDBCluster [--] Data in MyISAM tables: 185M (Tables: 632) [--] Data in InnoDB tables: 967M (Tables: 38) [!!] Total fragmented tables: 73 -------- Security Recommendations ------------------------------------------- [OK] All database users have passwords assigned -------- Performance Metrics ------------------------------------------------- [--] Up for: 1d 2h 26m 9s (5K q [0.058 qps], 1K conn, TX: 4M, RX: 1M) [--] Reads / Writes: 99% / 1% [--] Total buffers: 58.0M global + 2.7M per thread (151 max threads) [OK] Maximum possible memory usage: 463.8M (11% of installed RAM) [OK] Slow queries: 0% (0/5K) [OK] Highest usage of available connections: 1% (2/151) [OK] Key buffer size / total MyISAM indexes: 16.0M/18.6M [OK] Key buffer hit rate: 99.9% (60K cached / 36 reads) [OK] Query cache efficiency: 44.5% (1K cached / 2K selects) [OK] Query cache prunes per day: 0 [OK] Sorts requiring temporary tables: 0% (0 temp sorts / 44 sorts) [OK] Temporary tables created on disk: 24% (162 on disk / 666 total) [OK] Thread cache hit rate: 99% (2 created / 1K connections) [!!] Table cache hit rate: 1% (64 open / 4K opened) [OK] Open file limit used: 8% (88/1K) [OK] Table locks acquired immediately: 100% (1K immediate / 1K locks) [!!] InnoDB data size / buffer pool: 967.7M/8.0M -------- Recommendations ----------------------------------------------------- General recommendations: Run OPTIMIZE TABLE to defragment tables for better performance Enable the slow query log to troubleshoot bad queries Increase table_cache gradually to avoid file descriptor limits Variables to adjust: table_cache (> 64) innodb_buffer_pool_size (>= 967M) UPDATE 1: When testing the queries listed here there is usually no more than one other query taking place, and usually none. Because production is actually handling apache requests that development gets very few of as it's only myself and 1 other who accesses it - could the 4GB of RAM be getting exhausted by using the single machine for both apache and mysql server? Production: sudo hdparm -tT /dev/sda /dev/sda: Timing cached reads: 24872 MB in 2.00 seconds = 12450.72 MB/sec Timing buffered disk reads: 368 MB in 3.00 seconds = 122.49 MB/sec sudo hdparm -tT /dev/sdb /dev/sdb: Timing cached reads: 24786 MB in 2.00 seconds = 12407.22 MB/sec Timing buffered disk reads: 350 MB in 3.00 seconds = 116.53 MB/sec Server version(mysql + ubuntu versions): 5.1.61-0ubuntu0.10.04.1 Development: sudo hdparm -tT /dev/sda /dev/sda: Timing cached reads: 10632 MB in 2.00 seconds = 5319.40 MB/sec Timing buffered disk reads: 400 MB in 3.01 seconds = 132.85 MB/sec Server version(mysql + ubuntu versions): 5.1.62-0ubuntu0.11.10.1 ORIGINAL DATA : This query is NOT the query in question but is related so ill post it. SELECT f.form_question_has_answer_id FROM form_question_has_answer f INNER JOIN project_company_has_user p ON f.form_question_has_answer_user_id = p.project_company_has_user_user_id INNER JOIN company c ON p.project_company_has_user_company_id = c.company_id INNER JOIN project p2 ON p.project_company_has_user_project_id = p2.project_id INNER JOIN user u ON p.project_company_has_user_user_id = u.user_id INNER JOIN form f2 ON p.project_company_has_user_project_id = f2.form_project_id WHERE (f2.form_template_name = 'custom' AND p.project_company_has_user_garbage_collection = 0 AND p.project_company_has_user_project_id = '29') AND (LCASE(c.company_country) LIKE '%ge%' OR LCASE(c.company_country) LIKE '%abcde%') AND f.form_question_has_answer_form_id = '174' And the explain plan for the above query is, run on both dev and production produce the same plan. +----+-------------+-------+--------+----------------------------------------------------------------------------------------------------------------------------------------------+----------------------------------+---------+----------------------------------------------------+------+-------------+ | id | select_type | table | type | possible_keys | key | key_len | ref | rows | Extra | +----+-------------+-------+--------+----------------------------------------------------------------------------------------------------------------------------------------------+----------------------------------+---------+----------------------------------------------------+------+-------------+ | 1 | SIMPLE | p2 | const | PRIMARY | PRIMARY | 4 | const | 1 | Using index | | 1 | SIMPLE | f | ref | form_question_has_answer_form_id,form_question_has_answer_user_id | form_question_has_answer_form_id | 4 | const | 796 | Using where | | 1 | SIMPLE | u | eq_ref | PRIMARY | PRIMARY | 4 | new_klarents.f.form_question_has_answer_user_id | 1 | Using index | | 1 | SIMPLE | p | ref | project_company_has_user_unique_key,project_company_has_user_user_id,project_company_has_user_company_id,project_company_has_user_project_id | project_company_has_user_user_id | 4 | new_klarents.f.form_question_has_answer_user_id | 1 | Using where | | 1 | SIMPLE | f2 | ref | form_project_id | form_project_id | 4 | const | 15 | Using where | | 1 | SIMPLE | c | eq_ref | PRIMARY | PRIMARY | 4 | new_klarents.p.project_company_has_user_company_id | 1 | Using where | +----+-------------+-------+--------+----------------------------------------------------------------------------------------------------------------------------------------------+----------------------------------+---------+----------------------------------------------------+------+-------------+ This query takes 2 minutes ~20 seconds to execute. The query that is ACTUALLY being run on the server is this one: SELECT COUNT(*) AS num_results FROM (SELECT f.form_question_has_answer_id FROM form_question_has_answer f INNER JOIN project_company_has_user p ON f.form_question_has_answer_user_id = p.project_company_has_user_user_id INNER JOIN company c ON p.project_company_has_user_company_id = c.company_id INNER JOIN project p2 ON p.project_company_has_user_project_id = p2.project_id INNER JOIN user u ON p.project_company_has_user_user_id = u.user_id INNER JOIN form f2 ON p.project_company_has_user_project_id = f2.form_project_id WHERE (f2.form_template_name = 'custom' AND p.project_company_has_user_garbage_collection = 0 AND p.project_company_has_user_project_id = '29') AND (LCASE(c.company_country) LIKE '%ge%' OR LCASE(c.company_country) LIKE '%abcde%') AND f.form_question_has_answer_form_id = '174' GROUP BY f.form_question_has_answer_id;) dctrn_count_query; With explain plans (again same on dev and production): +----+-------------+-------+--------+------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+----------------------------------+---------+----------------------------------------------------+------+------------------------------+ | id | select_type | table | type | possible_keys | key | key_len | ref | rows | Extra | +----+-------------+-------+--------+------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+----------------------------------+---------+----------------------------------------------------+------+------------------------------+ | 1 | PRIMARY | NULL | NULL | NULL | NULL | NULL | NULL | NULL | Select tables optimized away | | 2 | DERIVED | p2 | const | PRIMARY | PRIMARY | 4 | | 1 | Using index | | 2 | DERIVED | f | ref | form_question_has_answer_form_id,form_question_has_answer_user_id | form_question_has_answer_form_id | 4 | | 797 | Using where | | 2 | DERIVED | p | ref | project_company_has_user_unique_key,project_company_has_user_user_id,project_company_has_user_company_id,project_company_has_user_project_id,project_company_has_user_garbage_collection | project_company_has_user_user_id | 4 | new_klarents.f.form_question_has_answer_user_id | 1 | Using where | | 2 | DERIVED | f2 | ref | form_project_id | form_project_id | 4 | | 15 | Using where | | 2 | DERIVED | c | eq_ref | PRIMARY | PRIMARY | 4 | new_klarents.p.project_company_has_user_company_id | 1 | Using where | | 2 | DERIVED | u | eq_ref | PRIMARY | PRIMARY | 4 | new_klarents.p.project_company_has_user_user_id | 1 | Using where; Using index | +----+-------------+-------+--------+------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+----------------------------------+---------+----------------------------------------------------+------+------------------------------+ On the production server the information I have is as follows. Upon execution: +-------------+ | num_results | +-------------+ | 3 | +-------------+ 1 row in set (2 min 14.28 sec) Show profile: +--------------------------------+------------+ | Status | Duration | +--------------------------------+------------+ | starting | 0.000016 | | checking query cache for query | 0.000057 | | Opening tables | 0.004388 | | System lock | 0.000003 | | Table lock | 0.000036 | | init | 0.000030 | | optimizing | 0.000016 | | statistics | 0.000111 | | preparing | 0.000022 | | executing | 0.000004 | | Sorting result | 0.000002 | | Sending data | 136.213836 | | end | 0.000007 | | query end | 0.000002 | | freeing items | 0.004273 | | storing result in query cache | 0.000010 | | logging slow query | 0.000001 | | logging slow query | 0.000002 | | cleaning up | 0.000002 | +--------------------------------+------------+ On development the results are as follows. +-------------+ | num_results | +-------------+ | 3 | +-------------+ 1 row in set (0.08 sec) Again the profile for this query: +--------------------------------+----------+ | Status | Duration | +--------------------------------+----------+ | starting | 0.000022 | | checking query cache for query | 0.000148 | | Opening tables | 0.000025 | | System lock | 0.000008 | | Table lock | 0.000101 | | optimizing | 0.000035 | | statistics | 0.001019 | | preparing | 0.000047 | | executing | 0.000008 | | Sorting result | 0.000005 | | Sending data | 0.086565 | | init | 0.000015 | | optimizing | 0.000006 | | executing | 0.000020 | | end | 0.000004 | | query end | 0.000004 | | freeing items | 0.000028 | | storing result in query cache | 0.000005 | | removing tmp table | 0.000008 | | closing tables | 0.000008 | | logging slow query | 0.000002 | | cleaning up | 0.000005 | +--------------------------------+----------+ If i remove user and/or project innerjoins the query is reduced to 30s. Last bit of information I have: Mysqlserver and Apache are on the same box, there is only one box for production. Production output from top: before & after. top - 15:43:25 up 78 days, 12:11, 4 users, load average: 1.42, 0.99, 0.78 Tasks: 162 total, 2 running, 160 sleeping, 0 stopped, 0 zombie Cpu(s): 0.1%us, 50.4%sy, 0.0%ni, 49.5%id, 0.0%wa, 0.0%hi, 0.0%si, 0.0%st Mem: 4037868k total, 3772580k used, 265288k free, 243704k buffers Swap: 3905528k total, 265384k used, 3640144k free, 1207944k cached top - 15:44:31 up 78 days, 12:13, 4 users, load average: 1.94, 1.23, 0.87 Tasks: 160 total, 2 running, 157 sleeping, 0 stopped, 1 zombie Cpu(s): 0.2%us, 50.6%sy, 0.0%ni, 49.3%id, 0.0%wa, 0.0%hi, 0.0%si, 0.0%st Mem: 4037868k total, 3834300k used, 203568k free, 243736k buffers Swap: 3905528k total, 265384k used, 3640144k free, 1207804k cached But this isn't a good representation of production's normal status so here is a grab of it from today outside of executing the queries. top - 11:04:58 up 79 days, 7:33, 4 users, load average: 0.39, 0.58, 0.76 Tasks: 156 total, 1 running, 155 sleeping, 0 stopped, 0 zombie Cpu(s): 3.3%us, 2.8%sy, 0.0%ni, 93.9%id, 0.0%wa, 0.0%hi, 0.0%si, 0.0%st Mem: 4037868k total, 3676136k used, 361732k free, 271480k buffers Swap: 3905528k total, 268736k used, 3636792k free, 1063432k cached Development: This one doesn't change during or after. top - 15:47:07 up 110 days, 22:11, 7 users, load average: 0.17, 0.07, 0.06 Tasks: 210 total, 2 running, 208 sleeping, 0 stopped, 0 zombie Cpu(s): 0.1%us, 0.2%sy, 0.0%ni, 99.7%id, 0.0%wa, 0.0%hi, 0.0%si, 0.0%st Mem: 4111972k total, 1821100k used, 2290872k free, 238860k buffers Swap: 4183036k total, 66472k used, 4116564k free, 921072k cached

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  • Set Users as chrooted for sftp, but allow user to login in SSH

    - by Eghes
    I have setup a ssh server on debian 7, to use sftp connection. I chrooted some user, with this config: Match Group sftpusers ChrootDirectory /sftp/%u ForceCommand internal-sftp But if i want login with one of this chrooted users in ssh console, they get logged, but autoclose the connection. In logs I see: Oct 17 13:39:32 xxxxxx sshd[31100]: Accepted password for yyyyyy from zzz.zzz.zzz.zzz port 7855 ssh2 Oct 17 13:39:32 xxxxxx[31100]: pam_unix(sshd:session): session opened for user yyyyyyyyyyyy by (uid=0) Oct 17 13:39:32 d00hyr-ea1 sshd[31100]: pam_unix(sshd:session): session closed for user yyyyyyyyyyyy How can I chroot a user only for sftp, and use it as a normal user for ssh?

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  • iptables not writing rules.

    - by Darkmage
    im running these two rules as root, but when doing a iptables -L it dosent show any rules, any one have an idea of what the problem can be? iptables -A PREROUTING -t nat -i eth0 -p tcp --dport 80 --source 84.244.145.135 -j REDIRECT --to-port 1222 iptables -A PREROUTING -t nat -i eth0 -p tcp --dport 80 --source 243.134.97.194 -j REDIRECT --to-port 1222 duno@Virtual-Box:/home/glennwiz# iptables -L Chain INPUT (policy ACCEPT) target prot opt source destination Chain FORWARD (policy ACCEPT) target prot opt source destination Chain OUTPUT (policy ACCEPT) target prot opt source destination

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  • In Social Relationship Management, the Spirit is Willing, but Execution is Weak

    - by Mike Stiles
    In our final talk in this series with Aberdeen’s Trip Kucera, we wanted to find out if enterprise organizations are actually doing anything about what they’re learning around the importance of communicating via social and using social listening for a deeper understanding of customers and prospects. We found out that if your brand is lagging behind, you’re not alone. Spotlight: How was Aberdeen able to find out if companies are putting their money where their mouth is when it comes to implementing social across the enterprise? Trip: One way to think about the relative challenges a business has in a given area is to look at the gap between “say” and “do.” The first of those words reveals the brand’s priorities, while the second reveals their ability to execute on those priorities. In Aberdeen’s research, we capture this by asking firms to rank the value of a set of activities from one on the low end to five on the high end. We then ask them to rank their ability to execute those same activities, again on a one to five, not effective to highly effective scale. Spotlight: And once you get their self-assessments, what is it you’re looking for? Trip: There are two things we’re looking for in this analysis. The first is we want to be able to identify the widest gaps between perception of value and execution. This suggests impediments to adoption or simply a high level of challenge, be it technical or otherwise. It may also suggest areas where we can expect future investment and innovation. Spotlight: So the biggest potential pain points surface, places where they know something is critical but also know they aren’t doing much about it. What’s the second thing you look for? Trip: The second thing we want to do is look at specific areas in which high-performing companies, the Leaders, are out-executing the Followers. This points to the business impact of these activities since Leaders are defined by a set of business performance metrics. Put another way, we’re correlating adoption of specific business competencies with performance, looking for what high-performers do differently. Spotlight: Ah ha, that tells us what steps the winners are taking that are making them winners. So what did you find out? Trip: Generally speaking, we see something of a glass curtain when it comes to the social relationship management execution gap. There isn’t a single social media activity in which more than 50% of respondents indicated effectiveness, which would be a 4 or 5 on that 1-5 scale. This despite the fact that 70% of firms indicate that generating positive social media mentions is valuable or very valuable, a 4 or 5 on our 1-5 scale. Spotlight: Well at least they get points for being honest. The verdict they’re giving themselves is that they just aren’t cutting it in these highly critical social development areas. Trip: And the widest gap is around directly engaging with customers and/or prospects on social networks, which 69% of firms rated as valuable but only 34% of companies say they are executing well. Perhaps even more interesting is that these two are interdependent since you’re most likely to generate goodwill on social through happy, engaged customers. This data also suggests that social is largely being used as a broadcast channel rather than for one-to-one engagement. As we’ve discussed previously, social is an inherently personal media. Spotlight: And if they’re still using it as a broadcast channel, that shows they still fail to understand the root of social and see it as just another outlet for their ads and push-messaging. That’s depressing. Trip: A second way to evaluate this data is by using Aberdeen’s performance benchmarking. The story is both a bit different, but consistent in its own way. The first thing we notice is that Leaders are more effective in their execution of several key social relationship management capabilities, namely generating positive mentions and engaging with “influencers” and customers. Based on the fact that Aberdeen uses a broad set of performance metrics to rank the respondents as either “Leaders” (top 35% in weighted performance) or “Followers” (bottom 65% in weighted performance), from website conversion to annual revenue growth, we can then correlated high social effectiveness with company performance. We can also connect the specific social capabilities used by Leaders with effectiveness. We spoke about a few of those key capabilities last time and also discuss them in a new report: Social Powers Activate: Engineering Social Engagement to Win the Hidden Sales Cycle. Spotlight: What all that tells me is there are rewards for making the effort and getting it right. That’s how you become a Leader. Trip: But there’s another part of the story, which is that overall effectiveness, even among Leaders, is muted. There’s just one activity in which more than a majority of Leaders cite high effectiveness, effectiveness being the generation of positive buzz. While 80% of Leaders indicate “directly engaging with customers” through social media channels is valuable, the highest rated activity among Leaders, only 42% say they’re effective. This gap even among Leaders shows the challenges still involved in effective social relationship management. @mikestilesPhoto: stock.xchng

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  • Iterative and Incremental Principle Series 4: Iteration Planning – (a.k.a What should I do today?)

    - by llowitz
    Welcome back to the fourth of a five part series on applying the Iteration and Incremental principle.  During the last segment, we discussed how the Implementation Plan includes the number of the iterations for a project, but not the specifics about what will occur during each iteration.  Today, we will explore Iteration Planning and discuss how and when to plan your iterations. As mentioned yesterday, OUM prescribes initially planning your project approach at a high level by creating an Implementation Plan.  As the project moves through the lifecycle, the plan is progressively refined.  Specifically, the details of each iteration is planned prior to the iteration start. The Iteration Plan starts by identifying the iteration goal.  An example of an iteration goal during the OUM Elaboration Phase may be to complete the RD.140.2 Create Requirements Specification for a specific set of requirements.  Another project may determine that their iteration goal is to focus on a smaller set of requirements, but to complete both the RD.140.2 Create Requirements Specification and the AN.100.1 Prepare Analysis Specification.  In an OUM project, the Iteration Plan needs to identify both the iteration goal – how far along the implementation lifecycle you plan to be, and the scope of work for the iteration.  Since each iteration typically ranges from 2 weeks to 6 weeks, it is important to identify a scope of work that is achievable, yet challenging, given the iteration goal and timeframe.  OUM provides specific guidelines and techniques to help prioritize the scope of work based on criteria such as risk, complexity, customer priority and dependency.  In OUM, this prioritization helps focus early iterations on the high risk, architecturally significant items helping to mitigate overall project risk.  Central to the prioritization is the MoSCoW (Must Have, Should Have, Could Have, and Won’t Have) list.   The result of the MoSCoW prioritization is an Iteration Group.  This is a scope of work to be worked on as a group during one or more iterations.  As I mentioned during yesterday’s blog, it is pointless to plan my daily exercise in advance since several factors, including the weather, influence what exercise I perform each day.  Therefore, every morning I perform Iteration Planning.   My “Iteration Plan” includes the type of exercise for the day (run, bike, elliptical), whether I will exercise outside or at the gym, and how many interval sets I plan to complete.    I use several factors to prioritize the type of exercise that I perform each day.  Since running outside is my highest priority, I try to complete it early in the week to minimize the risk of not meeting my overall goal of doing it twice each week.  Regardless of the specific exercise I select, I follow the guidelines in my Implementation Plan by applying the 6-minute interval sets.  Just as in OUM, the iteration goal should be in context of the overall Implementation Plan, and the iteration goal should move the project closer to achieving the phase milestone goals. Having an Implementation Plan details the strategy of what I plan to do and keeps me on track, while the Iteration Plan affords me the flexibility to juggle what I do each day based on external influences thus maximizing my overall success. Tomorrow I’ll conclude the series on applying the Iterative and Incremental approach by discussing how to manage the iteration duration and highlighting some benefits of applying this principle.

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  • Did something just get borked with glibc/perl/irssi?

    - by Wayne Werner
    I was using irssi about 30 minutes ago now on Ubuntu server 12.04. Everything was perfectly fine and then all of the sudden something happened (my guess is a power failure). The box was restarted. When I logged back in and ran irssi, I got the following: *** glibc detected *** irssi: double free or corruption (out): 0x0000000002085a40 *** ======= Backtrace: ========= /lib/x86_64-linux-gnu/libc.so.6(+0x7e626)[0x7ffc01d87626] irssi(config_node_set_str+0x98)[0x491768] irssi[0x491f12] irssi[0x491e61] irssi(config_parse+0x52)[0x492112] irssi[0x48ab81] irssi(settings_init+0xd1)[0x48bf81] irssi(core_init+0x79)[0x47a849] irssi(main+0xd8)[0x4167e8] /lib/x86_64-linux-gnu/libc.so.6(__libc_start_main+0xed)[0x7ffc01d2a76d] irssi[0x416b41] ======= Memory map: ======== 00400000-004d0000 r-xp 00000000 08:01 1319015 /usr/bin/irssi 006cf000-006d0000 r--p 000cf000 08:01 1319015 /usr/bin/irssi 006d0000-006dc000 rw-p 000d0000 08:01 1319015 /usr/bin/irssi 006dc000-006dd000 rw-p 00000000 00:00 0 02078000-02099000 rw-p 00000000 00:00 0 [heap] 7ffc0025b000-7ffc00270000 r-xp 00000000 08:01 655404 /lib/x86_64-linux-gnu/libgcc_s.so.1 7ffc00270000-7ffc0046f000 ---p 00015000 08:01 655404 /lib/x86_64-linux-gnu/libgcc_s.so.1 7ffc0046f000-7ffc00470000 r--p 00014000 08:01 655404 /lib/x86_64-linux-gnu/libgcc_s.so.1 7ffc00470000-7ffc00471000 rw-p 00015000 08:01 655404 /lib/x86_64-linux-gnu/libgcc_s.so.1 7ffc00471000-7ffc0073a000 r--p 00000000 08:01 1320172 /usr/lib/locale/locale-archive 7ffc0073a000-7ffc00746000 r-xp 00000000 08:01 655391 /lib/x86_64-linux-gnu/libnss_files-2.15.so 7ffc00746000-7ffc00945000 ---p 0000c000 08:01 655391 /lib/x86_64-linux-gnu/libnss_files-2.15.so 7ffc00945000-7ffc00946000 r--p 0000b000 08:01 655391 /lib/x86_64-linux-gnu/libnss_files-2.15.so 7ffc00946000-7ffc00947000 rw-p 0000c000 08:01 655391 /lib/x86_64-linux-gnu/libnss_files-2.15.so 7ffc00947000-7ffc00951000 r-xp 00000000 08:01 655392 /lib/x86_64-linux-gnu/libnss_nis-2.15.so 7ffc00951000-7ffc00b51000 ---p 0000a000 08:01 655392 /lib/x86_64-linux-gnu/libnss_nis-2.15.so Followed by many more lines. Is there anything I can do to fix this?

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  • SSH works in putty but not terminal

    - by Ryan Naddy
    When I try to ssh this in a terminal: ssh [email protected] I get the following error: Connection closed by 69.163.227.82 When I use putty, I am able to connect to the server. Why is this happening, and how can I get this to work in a terminal? ssh -v [email protected] OpenSSH_6.0p1 (CentrifyDC build 5.1.0-472) (CentrifyDC build 5.1.0-472), OpenSSL 0.9.8w 23 Apr 2012 debug1: Reading configuration data /etc/centrifydc/ssh/ssh_config debug1: /etc/centrifydc/ssh/ssh_config line 52: Applying options for * debug1: Connecting to sub.domain.com [69.163.227.82] port 22. debug1: Connection established. debug1: identity file /home/ryannaddy/.ssh/id_rsa type -1 debug1: identity file /home/ryannaddy/.ssh/id_rsa-cert type -1 debug1: identity file /home/ryannaddy/.ssh/id_dsa type -1 debug1: identity file /home/ryannaddy/.ssh/id_dsa-cert type -1 debug1: identity file /home/ryannaddy/.ssh/id_ecdsa type -1 debug1: identity file /home/ryannaddy/.ssh/id_ecdsa-cert type -1 debug1: Remote protocol version 2.0, remote software version OpenSSH_5.1p1 Debian-5 debug1: match: OpenSSH_5.1p1 Debian-5 pat OpenSSH_5* debug1: Enabling compatibility mode for protocol 2.0 debug1: Local version string SSH-2.0-OpenSSH_6.0 debug1: Miscellaneous failure Cannot resolve network address for KDC in requested realm debug1: Miscellaneous failure Cannot resolve network address for KDC in requested realm debug1: SSH2_MSG_KEXINIT sent debug1: SSH2_MSG_KEXINIT received debug1: kex: server->client aes128-ctr hmac-md5 none debug1: kex: client->server aes128-ctr hmac-md5 none debug1: SSH2_MSG_KEX_DH_GEX_REQUEST(1024<1024<8192) sent debug1: expecting SSH2_MSG_KEX_DH_GEX_GROUP Connection closed by 69.163.227.82

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  • Reset user passwd when you don't know it

    - by warren
    I have a small problem. I have shared keys setup on my domain, so I never type my password to login anymore. I've forgotten my password now. This is a problem because only my user can sudo. Password authentication for root has been disabled, so without my password, I cannot do maintenance on my web server. Is there a way to reset my password as my [now only] key-authenticated user? Specifically, can this be done on CentOS 4?

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  • Managing an application across multiple servers, or PXE vs cfEngine/Chef/Puppet

    - by matt
    We have an application that is running on a few (5 or so and will grow) boxes. The hardware is identical in all the machines, and ideally the software would be as well. I have been managing them by hand up until now, and don't want to anymore (static ip addresses, disabling all necessary services, installing required packages...) . Can anyone balance the pros and cons of the following options, or suggest something more intelligent? 1: Individually install centos on all the boxes and manage the configs with chef/cfengine/puppet. This would be good, as I have wanted an excuse to learn to use one of applications, but I don't know if this is actually the best solution. 2: Make one box perfect and image it. Serve the image over PXE and whenever I want to make modifications, I can just reboot the boxes from a new image. How do cluster guys normally handle things like having mac addresses in the /etc/sysconfig/network-scripts/ifcfg* files? We use infiniband as well, and it also refuses to start if the hwaddr is wrong. Can these be correctly generated at boot? I'm leaning towards the PXE solution, but I think monitoring with munin or nagios will be a little more complicated with this. Anyone have experience with this type of problem? All the servers have SSDs in them and are fast and powerful. Thanks, matt.

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  • BPM in Retail Industry

    - by Sanjeev Sharma
    The following series of blog posts discuss common BPM use-cases in the Retail industry: Retail 2.0 represents the transformation in the retail industry triggered by the accelerated shift towards online and mobile technologies and social shopping paradigms. Never before has the consumer been of more importance or should i say in greater control, especially so due to the shrinking information asymmetry between merchants and consumers that has tilted the balance of power in the latter’s favor. For details, click Customer Experience Management for Retail 2.0 - part 1 / 2 Below is a concept architecture for streamlining front-end, mid-office and back-end interfaces through shared process to achieve consistency and efficiency in managing the customer experience from order capture to order provisioning. For details, click Customer Experience Management for Retail 2.0 - part 2 / 2 ARTS Retail Reference Model (Coming Soon!)

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  • NetFlow Storage Calculator

    - by javano
    I am planning to deploy a NetFlow server (using NfSen/NfDump) for harvesting data from Cisco devices; Are there standard calculations or guidelines I can use to calculate my server requirements, specifically I need to plan for storage. Is there a way of knowing how much data I will collect per day for example, given N flows? Lets say one device has 10k flows per day, this is typically XYZ MBs, so I can scale this up? If not, how many flows are you guys and girls recording per day, and how much data is this generating? Hopefully we can generate an estimate from everyone else's figures! P.S. If it makes a difference, I'll be collecting from <= 50 devices max (non more than 50Mbps each).

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  • How to tell statd to use portmap on a non-localhost ipadress?

    - by jneves
    How can I make statd connect to other IP address other than 127.0.0.1? I have a server that is connected to 2 different networks (one is public, another a private). I want it to provide a NFS share for only the private network. The host in an ubuntu 8.04. The private ip address is 192.168.1.202 I changed /etc/default/portmap to add: OPTIONS="-i 192.168.1.202" The command lsof -n | grep portmap returns: portmap 10252 daemon cwd DIR 202,0 4096 2 / portmap 10252 daemon rtd DIR 202,0 4096 2 / portmap 10252 daemon txt REG 202,0 15248 13461 /sbin/portmap portmap 10252 daemon mem REG 202,0 83708 32823 /lib/tls/i686/cmov/libnsl-2.7.so portmap 10252 daemon mem REG 202,0 1364388 32817 /lib/tls/i686/cmov/libc-2.7.so portmap 10252 daemon mem REG 202,0 31304 16588 /lib/libwrap.so.0.7.6 portmap 10252 daemon mem REG 202,0 109152 16955 /lib/ld-2.7.so portmap 10252 daemon 0u CHR 1,3 960 /dev/null portmap 10252 daemon 1u CHR 1,3 960 /dev/null portmap 10252 daemon 2u CHR 1,3 960 /dev/null portmap 10252 daemon 3u unix 0xecc8c3c0 4332992 socket portmap 10252 daemon 4u IPv4 4332993 UDP 192.168.1.202:sunrpc portmap 10252 daemon 5u IPv4 4332994 TCP 192.168.1.202:sunrpc (LISTEN) portmap 10252 daemon 6u REG 0,12 289 3821511 /var/run/portmap_mapping I defined in /etc/hosts the following: 192.168.1.202 server.local In /etc/default/nfs-common I changed STATDOPTS to: STATDOPTS="--name server.local" Yet when I run /etc/init.d/nfs-common start if fails to start. The log shows: Jun 8 06:37:44 cookwork-web1 rpc.statd[9723]: Version 1.1.2 Starting Jun 8 06:37:44 cookwork-web1 rpc.statd[9723]: Flags: Jun 8 06:37:44 cookwork-web1 rpc.statd[9723]: unable to register (statd, 1, udp). An strace -f rpc.statd -n server.local results in a lot of lines, including this one: sendto(9, "\200]3\362\0\0\0\0\0\0\0\2\0\1\206\240\0\0\0\2\0\0\0\1"..., 56, 0, {sa_family=AF_INET, sin_port=htons(111), sin_addr=inet_addr("127.0.0.1")}, 16) = 56

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  • dovecot/postfix: can send & receive via webmin, however squirrel mail and outlook fail to connect

    - by Jonathan
    I have just finished setting up dovecot and postfix on my server (centos 5.5/apache) earlier today. So far I've been able to get email working through webmin (can send/receive to and from external domains). However, attempting to telnet xxx.xxx.xx.xxx 110 returns the following errors: Connected to xxx.xxx.xx.xxx. Escape character is '^]'. +OK Dovecot ready. USER mailtest +OK PASS ********* +OK Logged in. -ERR [IN-USE] Couldn't open INBOX: Internal error occurred. Refer to server log for more information. [2011-02-11 22:55:48] Connection closed by foreign host. Which further logs the following error dovecot: Feb 11 21:32:48 Info: pop3-login: Login: user=, method=PLAIN, rip=::ffff:xxx.xxx.xx.xxx, lip=::ffff:xxx.xxx.xx.xxx, TLS dovecot: Feb 11 21:32:48 Error: POP3(mailtest): stat(/home/mailtest/MailDir/cur) failed: Permission denied dovecot: Feb 11 21:32:48 Error: POP3(mailtest): stat(/home/mailtest/MailDir/cur) failed: Permission denied dovecot: Feb 11 21:32:48 Error: POP3(mailtest): Couldn't open INBOX: Internal error occurred. Refer to server log for more information. [2011-02-11 21:32:48] dovecot: Feb 11 21:32:48 Info: POP3(mailtest): Couldn't open INBOX top=0/0, retr=0/0, del=0/0, size=0 Also, when attempting to login to squirrelmail or access the account via thunderbird/live mail etc, it obviously fails with a similar issue. Any suggestions or outside thinking on this would be a massive help! I've pretty much exhausted every resource, and tried every suggestion for my dovecot.conf file, but so far nothing seems to work :( I feel like it may be a permissions/ownership issue, but i'm lost as to specifics.

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  • why my server has a dir named "?"

    - by liuxingruo
    These are all the dirs in my server: ? bin boot dev etc home lib lost+found media media2 misc mnt net opt proc root sbin selinux srv sys tmp usr var why there is a "?" dir? Thanks very much. BTW: the touch command was found on my server(wiered). I list the bin dir: alsacard cp dd env hostname loadkeys more ps sed tcptraceroute alsaunmute cpio df ex igawk loadkeys.static mount pwd setfont traceroute6 arch csh dmesg false ipcalc logger mountpoint raw setserial tracert awk cut dnsdomainname fgrep kbd_mode login mv red sh view basename date doexec gawk keyctl ls netstat redhat_lsb_init sleep ypdomainname bash dbus-cleanup-sockets domainname gettext kill mail nice rm sort cat dbus-daemon dumpkeys grep ksh mailx nisdomainname rmdir stty chgrp dbus-monitor echo gtar ksh93 mkdir pgawk rpm su chmod dbus-send ed gunzip link mknod ping rvi sync chown dbus-uuidgen egrep gzip ln mktemp ping6 rview tar touch is missing, how can i get it back?

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  • Couldn't dual boot Vista and Centos 5.4

    - by jack sparrow
    Hi all, Today I have installed Centos 5.4 with dual boot with Vista. Everything was fine, but after testing Centos 5.4, when I tried to load Vista, it did not load. After selecting vista from grub menu, it shows the following message: rootnoverify (hd0, 1) chainloader +1 No bootmgr found I googled and try to fix the boot but failed, Then I restart my machine, boot with vista cd and in rescue option, restore my bootmgr by typing bootrec /fixmbr What happened after that, I can load at vista now, but no grub menu shows :P It seems the Centos went totally invisible. I am using dual booting Ubuntu 9.10 and vista in my laptop and its working fine and with no error from the beginning. But installed Centos for one of my project needs and I need it running asap. So I am feeling very helpless. Please help me anyone out there. I know there are many people knows how to fix it. Please help me.. Thanks in advance.

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  • postfix "mail-pipe" alias shellscript creates permissionless files/dirs

    - by Gung Foo
    I am using an alias to a shellscript in postfix... After the script that is called by the shellscript creates a directory it has no permissions at all.. #!/bin/sh umask 002 cat | php /var/www/html/catchmymail rcvemail result is like this: d--------- 2 apache apache 4096 Sep 17 17:25 50 it works for files tho: -rw-rw---- 1 apache apache 5836288 Sep 18 11:21 test Not even setting umask 002 in the shellscript before it hands the mail on changes a thing Setting umask(0002) inside catchmymail has no effect either. Has anyone seen this behaviour before or an idea to save my day?!? This is extremely confusing and actually insane behaviour from what i understand about umask and file permissions.

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