Search Results

Search found 9128 results on 366 pages for 'big theta'.

facebook twitter digg google delicious technorati stumbleupon myspace wordpress linkedin gmail igoogle windows live tumblr viadeo yahoo buzz yahoo mail yahoo bookmarks favorites email print

Page 66/366 | < Previous Page | 62 63 64 65 66 67 68 69 70 71 72 73  | Next Page >

  • Impatient Customers Make Flawless Service Mission Critical for Midsize Companies

    - by Richard Lefebvre
    At times, I can be an impatient customer. But I’m not alone. Research by The Social Habit shows that among customers who contact a brand, product, or company through social media for support, 32% expect a response within 30 minutes and 42% expect a response within 60 minutes! 70% of respondents to another study expected their complaints to be addressed within 24 hours, irrespective of how they contacted the company. I was intrigued when I read a recent blog post by David Vap, Group Vice President of Product Development for Oracle Service Cloud. It’s about “Three Secrets to Innovation” in customer service. In David’s words: 1) Focus on making what’s hard simple 2) Solve real problems for real people 3) Don’t just spin a good vision. Do something about it  I believe midsize companies have a leg up in delivering on these three points, mainly because they have no other choice. How can you grow a business without listening to your customers and providing flawless service? Big companies are often weighed down by customer service practices that have been churning in bureaucracy for years or even decades. When the all-in-one printer/fax/scanner I bought my wife for Christmas (call me a romantic) failed after sixty days, I wasted hours of my time navigating the big brand manufacturer’s complex support and contact policies only to be offered a refurbished replacement after I shipped mine back to them. There was not a happy ending. Let's just say my wife still doesn't have a printer.  Young midsize companies need to innovate to grow. Established midsize company brands need to innovate to survive and reach the next level. Midsize Customer Case Study: The Boston Globe The Boston Globe, established in 1872 and the winner of 22 Pulitzer Prizes, is fighting the prevailing decline in the newspaper industry. Businessman John Henry invested in the Globe in 2013 because he, “…believes deeply in the future of this great community, and the Globe should play a vital role in determining that future”. How well the paper executes on its bold new strategy is truly mission critical—a matter of life or death for an industry icon. This customer case study tells how Oracle’s Service Cloud is helping The Boston Globe “do something about” and not just “spin” it’s strategy and vision via improved customer service. For example, Oracle RightNow Chat Cloud Service is now the preferred support channel for its online environments. The average e-mail or phone call can take three to four minutes to complete while the average chat is only 30 to 40 seconds. It’s a great example of one company leveraging technology to make things simpler to solve real problems for real people. Related: Oracle Cloud Service a leader in The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

    Read the article

  • HP's Linux OS Alternative Gets a Face Lift

    OS Roundup: Despite the growing popularity of the myriad Linux OS and cloud computing options, HP-UX retains a strong, albeit leaking, presence. Now, with Sun's UNIX ecosystem in turmoil, HP is seizing the day as it packages and sings the virtues of its Big Iron OS.

    Read the article

  • HP's Linux OS Alternative Gets a Face Lift

    OS Roundup: Despite the growing popularity of the myriad Linux OS and cloud computing options, HP-UX retains a strong, albeit leaking, presence. Now, with Sun's UNIX ecosystem in turmoil, HP is seizing the day as it packages and sings the virtues of its Big Iron OS.

    Read the article

  • HP's Linux OS Alternative Gets a Face Lift

    <b>ServerWatch:</b> "In contrast, IBM and HP, the other two big enterprise UNIX players, have been plodding along steadily, hoping all the while to pick up disaffected Sun customers quicker than they lose their own to Linux implementations."

    Read the article

  • How to Optimize Your Website Using the Title Meta Tag

    When I browse the internet I am shocked to see just how many big websites which don't correctly utilize the TITLE META tag to extract as much weight as possible to their keyword they are optimizing for. From my experience the TITLE tag is one of the most powerful onsite SEO factors. We all are aware that back links with anchor text using the targeted page keyword is the most important factor but it never fails to amaze me just how much people ignore this powerful META tag.

    Read the article

  • OpenWorld in Small Bites

    - by Kathryn Perry
    Fifty thousand attendees -- that's bigger than the cities some of us live in. Monday morning it took 20 minutes to get from Hall D in Moscone North to a conference room in Moscone South -- the crowds were crushing! A great start to a great week! Larry is as big a name as ever on the program schedule and on the Moscone stage. People were packed in Hall D and clustered around every big screen TV. He stayed on script as he laid out Oracle's SaaS, PaaS, and IaaS strategies. Every seat in Chris Leone's Fusion Apps Cloud Overview was filled on Monday morning. Oracle employees who wanted to get in were turned away. And the same thing happened in the repeat session on Wednesday. Our newest suite of apps is hot! Speaking of hot, the weather was made to order. Then it turned very San Francisco-like on Wednesday afternoon. Downright cold for those who trusted SF temps to hold in the 80's. Who did you follow on Twitter during the conference? So many voices, opinions, and convos! Great combo of social media and sharp minds. Be sure to follow @larryellison, @stevenrmiranda, and @Oracle for updates and MyPOVs. Keywords for the Apps customers at the conference were cloud, mobile, and social. Every day, every session, every speaker. Wednesday afternoon, 4 pm at the Four Seasons hotel. A large roomful of analysts and influencers firing questions at a panel of eight Fusion customers. Steve Miranda moderating. Good energy and a great exchange of information and confidence. Word on the street is that OpenWorld has outgrown San Francisco -- but moving it seems unthinkable. The city isn't just a backdrop for an industry conference - it's a headliner right up there with Larry Ellison and Pearl Jam. As you can imagine, electrical outlets were in high demand at every venue. The most popular hotels and bars near Moscone designed their interiors around accessible electrical power strips. People are plenty willing to buy a drink while they grab a charge. Wednesday afternoon, 4 pm at the Four Seasons hotel. A large roomful of analysts and influencers firing questions at a panel of eight Fusion customers. Steve Miranda moderating. Good energy and a great exchange of information and confidence. Treasure Island in the dark. Eddy Vedder has an amazing voice! And Kings of Leon over delivered on people's expectations. It was cold. It was windy. It was very fun. One analyst said it's the best customer appreciation party in the industry. 

    Read the article

  • GUI for DirectX

    - by DeadMG
    I'm looking for a GUI library built on top of DirectX- preferably 9, but I can also do 11. I've looked at stuff like DXUT, but it's way too much for me- I'm only needing some UI controls which I would rather not write (and debug) myself, and their need to keep a C-compatible API is definitely a big downside. I'd rather look at UI libs that are designed to be integrated into an existing DirectX-based system, rather than forming the basis of a system. Any recommendations?

    Read the article

  • Webscale is all about sharding and its coming to SQL Azure

    - by simonsabin
    There are many that joke about developers always talking about webscale and needing to shard to be able to scale. In reality many systems, if not most, don’t need to be able to scale to numerous nodes because todays processing is so powerful. However in the cloud world where you don’t have 1 big box you have many little ones (instances) you need some way of sharding/federating/distributing data and load. I’ve mentioned before of a PDC presentation on whats coming in SQL Azure, well they’ve put some...(read more)

    Read the article

  • How representative is Ohloh?

    - by gerrit
    My colleague recently pointed me to Ohloh, a website providing statistics on FOSS based on versioning repositories. It's quite a fun procrastination tool, e.g. to compare programming languages by active projects: Which makes me wonder: how representative is such a comparison? Can we draw conclusions from this such as "Javascript is the most used programming language in FOSS, followed closely by Python, Java and C++"? Or are there some big caveats to take into account?

    Read the article

  • System X Marks the Spot

    Server Snapshot: IBM's innovation isn't limited to its POWER-based servers. A host of new System x and BladeCenter offerings are poised to bring Big Blue to the top volume spot.

    Read the article

  • System X Marks the Spot

    Server Snapshot: IBM's innovation isn't limited to its POWER-based servers. A host of new System x and BladeCenter offerings are poised to bring Big Blue to the top volume spot.

    Read the article

  • Synonyms made easy

    The Custom Search team is always working to provide more relevant results, and improving user queries is a big part of that goal. We've shown you how to...

    Read the article

  • recommended book for cocos2d?

    - by Paul Sanwald
    I'm an experienced programmer that recently got into iOS development by working through the big nerd ranch book by Aaron Hillegass and Joe Conway. I loved the way the book was structured in terms of typing in the code and doing the challenges. I'm interested in learning more about iOS gaming and cocos2d, but am a complete newbie in terms of game development/design. there are a number of books on amazon on cocos2d, can anyone recommend one in particular?

    Read the article

  • Free and Innovative Website Analytics Tools

    Many people think of free web analytics in terms of Google Analytics, well, this is understandable given the big name that Google is. Unknown to many, there are numerous web analytics tools out there that are free and very innovative. These web statistics tools measure everything from real-time visitor tracking, to search engine traffic and user behavior.

    Read the article

  • Google Keyword Tools - Free to Use

    Keywords is the concept at the base of search engines, and of big part of the internet and the global online business. Everyday millions of persons using the internet connect to a search engine in order to search any possible topic, and to get specific results they enter keywords and key phrases about.

    Read the article

  • Why some video posts from the same blog appear in google with thumbs, while others do not?

    - by jayarjo
    We own media blog - which is basically a big collection of various videos streamed through our branded player. Interesting thing is that some of our posts show up in google search results with a thumb denoting that the post in question is in fact a video. But more often they are not. We basically wonder why? What does affect it and can we control it somehow? All posts (their single pages) have facebook og meta tags in place.

    Read the article

  • Best method to do A B testing across to subdomains

    - by Lior
    I want to do an A B test of an entire site for a new design and UX with only slight changes in content (a big brand site that has good Google rankings for many generic keywords. My idea of implementation is doing a 302 redirect to the new version (placing it on www1 subdomain) and allowing only user agents of known browsers to pass. The test version will have disallow all in the robots text. Will Google treat this favorably or do I have to use Google Website Optimizer (which will give me tracking headaches)?

    Read the article

  • Architects, Leadership, and Influence

    - by Bob Rhubart
    Technical expertise is a given for architects. In addition to solid development experience, extensive knowledge of technical trends, tools, standards, and methodolgies (not to mention business accumen) provides the foundation for the decisions the architect must make in the effort to get all the pieces to work together. But even superior technical chops can't overcome a lack of leadership. Leadership is about influence: the ability to effectively communicate — to sell your ideas and defend your decisions in a manner that affects the decisions of the people around you. Leadership and influence are especially important in situations in which the architect may not have the authority to simply tell people what to do. And even when the architect has that kind of authority, influential leadership can mean the difference between gaining real buy-in and support from colleagues and stakeholders, and settling for their grudging acceptance (or worse). Guess which outcome is likely to produce the best results. In a previous post I presented some examples of the kind of criticism that is leveled at architects, a great deal of which can be attributed to a lack of leadership and influence on the part of the targets of that criticism. So it was serendipitous that I recently ran across a post on the Harvard Business Review blog written by Chris Musselwhite and Tammie Plouffe. That post, When Your Influence Is Ineffective, includes this: [I]nfluence becomes ineffective when individuals become so focused on the desired outcome that they fail to fully consider the situation. While the influencer may still gain the short-term desired outcome, he or she can do long-term damage to personal effectiveness and the organization, as it creates an atmosphere of distrust where people stop listening, and the potential for innovation or progress is diminished. The need to "see the big picture" is a grossly reductive assesement of the architect's responsibilities — but that doesn't mean it's not true. That big picture perspective must encompass both the technological elements of the architecture and the elements responsible for implementing those technologies in compliance with the prescribed architecture. Technologies may be tempermental, but they don't have personalities or egos, and they are unlikely to carry a grudge — not yet, anyway (Hello, Skynet!).  Effective leadership and the ability to influence people can help to ensure that all the pieces fit and that they work together, today and tomorrow.

    Read the article

  • Where can I learn about every OOP concept?

    - by Mel
    I'm looking for some material that can explain all the concepts related to OOP that doesn't deviate too much from the point. I want something short and understandable for a beginner. I know some of these can be found on wikipedia, but wikipedia is full of minor and sometimes big mistakes and I don't think that is the best choice for learning something. Where should I start ? Also, please don't recommend books of 1000 pages or such.

    Read the article

facebook twitter digg google delicious technorati stumbleupon myspace wordpress linkedin gmail igoogle windows live tumblr viadeo yahoo buzz yahoo mail yahoo bookmarks favorites email print

< Previous Page | 62 63 64 65 66 67 68 69 70 71 72 73  | Next Page >