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  • CodePlex Daily Summary for Wednesday, June 15, 2011

    CodePlex Daily Summary for Wednesday, June 15, 2011Popular ReleasesTerraria World Viewer: Version 1.2: Update June 15thNew User Interface Map drawing will not cause the program to freeze anymore Fixed the "Draw Symbols" (now called "Markers") checkbox not having any effectMVC Controls Toolkit: Mvc Controls Toolkit 1.1.5 RC: Added Extended Dropdown allows a prompt item to be inserted as first element. RequiredAttribute, if present, trggers if no element is chosen Client side javascript function to set/get the values of DateTimeInput, TypedTextBox, TypedEditDisplay, and to bind/unbind a "change" handler The selected page in the pager is applied the attribute selected-page="selected" that can be used in the definition of CSS rules to style the selected page items controls now interpret a null value as an empr...Umbraco CMS: Umbraco CMS 5.0 CTP 1: Umbraco 5 Community Technology Preview Umbraco 5 will be the next version of everyone's favourite, friendly ASP.NET CMS that already powers over 100,000 websites worldwide. Try out our first CTP of version 5 today! If you're new to Umbraco and would like to get a quick low-down on our popular and easy-to-learn approach to content management, check out our intro video here. What's in the v5 CTP box? This is a preview version of version 5 and includes support for the following familiar Umbr...Ribbon Browser for Microsoft Dynamics CRM 2011: Ribbon Browser (1.0.514.30): Initial releaseTerrariViewer: TerrariViewer v3.0 [Terraria Inventory Editor]: In this version, I did an overhaul of the GUI of the program. The only pop-up window you will receive now is a warning box for for when you click on the "Delete" button. Everything has been integrated into the tabs on the form. I added every item included with v1.0.4 of Terraria and added the option to set inventory/bank slots to "No Item". This WILL work with characters that have not been opened in v1.0.4patterns & practices: Project Silk: Project Silk Community Drop 11 - June 14, 2011: Changes from previous drop: Many code changes: please see the readme.mht for details. New "Client Data Management and Caching" chapter. Updated "Application Notifications" chapter. Updated "Architecture" chapter. Updated "jQuery UI Widget" chapter. Updated "Widget QuickStart" appendix and code. Guidance Chapters Ready for Review The Word documents for the chapters are included with the source code in addition to the CHM to help you provide feedback. The PDF is provided as a separat...Orchard Project: Orchard 1.2: Build: 1.2.41 Published: 6/14/2010 How to Install Orchard To install Orchard using Web PI, follow these instructions: http://www.orchardproject.net/docs/Installing-Orchard.ashx. Web PI will detect your hardware environment and install the application. Alternatively, to install the release manually, download the Orchard.Web.1.2.41.zip file. http://orchardproject.net/docs/Manually-installing-Orchard-zip-file.ashx The zip contents are pre-built and ready-to-run. Simply extract the contents o...PowerGUI Visual Studio Extension: PowerGUI VSX 1.3.4: Changes - Got rid of suppressed exceptions on assemblies loading at project startup - Fixed Issue #28535 "No Print Support" - Enabled IntelliSence commands wich are supported by ActiPro Syntax Editor control: ToggleBookmark, NextBookmark, PreviousBookmark, ShowMemberList - Added missing Import directives in PS Script project template - Fixed exception occurring on debug start - Fixed an issue: after creating a new PS project, a debugging session hung being run for the second timeSnippet Designer: Snippet Designer 1.4.0: Snippet Designer 1.4.0 for Visual Studio 2010 Change logSnippet Explorer ChangesReworked language filter UI to work better in the side bar. Added result count drop down which lets you choose how many results to see. Language filter and result count choices are persisted after Visual Studio is closed. Added file name to search criteria. Search is now case insensitive. Snippet Editor Changes Snippet Editor ChangesAdded menu option for the $end$ symbol which indicates where the c...SizeOnDisk: 1.0.9.0: Can handle Right-To-Left languages (issue 316) About box (issue 310) New language: Deutsch (thanks to kyoka) Fix: file and folder context menuDropBox Linker: DropBox Linker 1.1: Added different popup descriptions for actions (copy/append/update/remove) Added popup timeout control (with live preview) Added option to overwrite clipboard with the last link only Notification popup closes on user click Notification popup default timeout increased to 3 sec. Added codeplex link to about .NET Framework 4.0 Client Profile requiredWCF Community Site: WCF Express Interop Bindings 1.0: Welcome to the first release of the WCF Express Interop BindingsThis project provides a starter kit for WCF service developers wishing to connect with Java clients in WebSphere, WebLogic, Metro and Apache. It supports security, MTOM and RM features. For more information see the Landing page We welcome your feedback (Topic: Interop Bindings). Please submit any feature requests / bug fixes via the issue tracker. FeaturesVSIX Installer WCF Bindings for Oracle WebLogic, Oracle Metro, IBM WebS...Mobile Device Detection and Redirection: 1.0.4.1: Stable Release 51 Degrees.mobi Foundation is the best way to detect and redirect mobile devices and their capabilities on ASP.NET and is being used on thousands of websites worldwide. We’re highly confident in our software and we recommend all users update to this version. Changes to Version 1.0.4.1Changed the BlackberryHandler and BlackberryVersion6Handler to have equal CONFIDENCE values to ensure they both get a chance at detecting BlackBerry version 4&5 and version 6 devices. Prior to thi...Kouak - HTTP File Share Server: Kouak Beta 3 - Clean: Some critical bug solved and dependecy problems There's 3 package : - The first, contains the cli server and the graphical server. - The second, only the cli server - The third, only the graphical client. It's a beta release, so don't hesitate to emmit issue ;pRawr: Rawr 4.1.06: This is the Downloadable WPF version of Rawr!For web-based version see http://elitistjerks.com/rawr.php You can find the version notes at: http://rawr.codeplex.com/wikipage?title=VersionNotes Rawr AddonWe now have a Rawr Official Addon for in-game exporting and importing of character data hosted on Curse. The Addon does not perform calculations like Rawr, it simply shows your exported Rawr data in wow tooltips and lets you export your character to Rawr (including bag and bank items) like Char...AcDown????? - Anime&Comic Downloader: AcDown????? v3.0 Beta6: ??AcDown?????????????,?????????????,????、????。?????Acfun????? ????32??64? Windows XP/Vista/7 ????????????? ??:????????Windows XP???,?????????.NET Framework 2.0???(x86)?.NET Framework 2.0???(x64),?????"?????????"??? ??v3.0 Beta6 ?????(imanhua.com)????? ???? ?? ??"????","?????","?????","????"?????? "????"?????"????????"?? ??????????? ?????????????? ?????????????/???? ?? ????Windows 7???????????? ????????? ?? ????????????? ???????/??????????? ???????????? ?? ?? ?????(imanh...Pulse: Pulse Beta 2: - Added new wallpapers provider http://wallbase.cc. Supports english search, multiple keywords* - Improved font rendering in Options window - Added "Set wallpaper as logon background" option* - Fixed crashes if there is no internet connection - Fixed: Rewalls downloads empty images sometimes - Added filters* Note 1: wallbase provider supports only english search. Rewalls provider supports only russian search but Pulse automatically translates your english keyword into russian using Google Tr...WPF Application Framework (WAF): WPF Application Framework (WAF) 2.0.0.7: Version: 2.0.0.7 (Milestone 7): This release contains the source code of the WPF Application Framework (WAF) and the sample applications. Requirements .NET Framework 4.0 (The package contains a solution file for Visual Studio 2010) The unit test projects require Visual Studio 2010 Professional Remark The sample applications are using Microsoft’s IoC container MEF. However, the WPF Application Framework (WAF) doesn’t force you to use the same IoC container in your application. You can use ...SimplePlanner: v2.0b: For 2011-2012 Sem 1 ???2011-2012 ????Visual Studio 2010 Help Downloader: 1.0.0.3: Domain name support for proxy Cleanup old packages bug Writing to EventLog with UAC enabled bug Small fixes & RefactoringNew Projects360U: 360UAd Configuration + Rotator for Windows Phone: Ad Configuration and Rotator for Windows Phone is a set of classes and controls which allow you to remotely manage advertising providers used inside your Windows Phone application. Advertising providers can be plugged in on an 'as needed' so application only ship with the providers being used.CommerceShopSystem: CommerceShopSystemContour strikes again: Collection of extensions for the Umbraco Contour form builderFarseer Physics & GLEED2D Link: This project includes c# files usable to implement the Farseer Physics engine in a level created using GLEED2D.FolderComparer: This DLL holds an extension of the DirectoryInfo class. It contains a logic that helps compare the contents of two folders. HierList Hierarchial Outline ASP.NET Server Control ( using UL or OL and LI ): The HierList ASP WebControl generates a hierarchial list using the UL, OL, and LI html tags. Images Organizator: A C# .Net program that organizes all pictures in a folder by date.KiggDemo: i study kiggLavieOrnamentos: LavieOrnamentos is a MVC project written in C# for a standard business website. I plan to use it as a base for a bigger project, a standard business site framework targeting small companies that just want to display their products and latest news.Multiple Choice Training Application: This is an ASP.Net (VB.Net) Web based training application. This application can be configured to ask multiple choice questions for multiple groups, score based on percentage, create completion certificates and be completely managed via a web interface,Orchard Windows Authentication: This module allows Windows domain users to be authenticated in Orchard.Party Estimator: Party Estimator is a training project based on requirements from O'Reilly's _Head First C#_, and is not intended for widespread use. SharePoint Enforcer - Ensuring large sites comply with standards: SharePoint Enforcer is a utility that aids in governance of large SharePoint sites to ensure that the sites comply with various business rules that have been created to keep the site from growing out of control.SharePoint WarmUp Tool (Claims+FBA): This tools is for warming up (waking) SharPoint sites. It addresses the issue of a 403 forbidden error when the SharePoint web app is in claims mode and FBA. It uses Windows authentication to warm up the sites and bypasses the FBA login redirection causing the 403 forbidden error.Super Mario Limitless: Super Mario Limitless is an in-production Super Mario level engine. It allows you to play your own levels and worlds, play others' levels and worlds, and even play online. With limitless features, you'll spend hours playing and creating.VB.NET ASP.NET MVC 2 - Music Store: This project is a port using the VB language with ASP.NET MVC 2 of the MusicStore application that can be found at : http://mvcmusicstore.codeplex.com/ Veni, Vedi, Velcro...: A personal phone 7 social media app that shows basic elements of design, ad model, panorama etc.XMLServiceMonitor: A Windows service (VB.Net) that allows the monitoring of failure of Servers, Services, Applications, Scheduled Tasks and SQL Jobs. The service is configurable with simple XML files and sends out email notifications of failures.

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  • Learn All About MySQL Cluster

    - by Antoinette O'Sullivan
    Just released - the all new MySQL Cluster training course. This MySQL Cluster training teaches you how to install and configure a real-time database cluster at the core of your application. Expert instructors will teach you how to design and maintain your clusters for high availability and scalability by using MySQL Cluster's open-source and enterprise components. This 4-day training course is a must for those who want to learn about MySQL Cluster as you will not only learn about the concepts and features but you will get extensive hands-on experience. You can follow this training course from your own desk via a live-virtual training or by traveling to an education center to follow this course. Be the first to influence the schedule for this newly released course by registering your interest on the Oracle University portal. For more information about the authentic MySQL curriculum, go to http://education.oracle.com/mysql

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  • 13 Mobile Development Questions to Think About

    - by Eric Johnson
    Why is this important to our business? How is this different than how we develop today?   Why now? What new skills and technologies are required? What devices and standards should we target? Is context-awareness important? Where will applications be deployed? What enterprise capabilities are required to support mobile? What is the roadmap? How is this related or not related to the portal? Are we targeting internal apps, external apps, or both?   Who will consume the apps and with what? How does this change IT service offerings?

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  • Improved Performance on PeopleSoft Combined Benchmark using SPARC T4-4

    - by Brian
    Oracle's SPARC T4-4 server running Oracle's PeopleSoft HCM 9.1 combined online and batch benchmark achieved a world record 18,000 concurrent users experiencing subsecond response time while executing a PeopleSoft Payroll batch job of 500,000 employees in 32.4 minutes. This result was obtained with a SPARC T4-4 server running Oracle Database 11g Release 2, a SPARC T4-4 server running PeopleSoft HCM 9.1 application server and a SPARC T4-2 server running Oracle WebLogic Server in the web tier. The SPARC T4-4 server running the application tier used Oracle Solaris Zones which provide a flexible, scalable and manageable virtualization environment. The average CPU utilization on the SPARC T4-2 server in the web tier was 17%, on the SPARC T4-4 server in the application tier it was 59%, and on the SPARC T4-4 server in the database tier was 47% (online and batch) leaving significant headroom for additional processing across the three tiers. The SPARC T4-4 server used for the database tier hosted Oracle Database 11g Release 2 using Oracle Automatic Storage Management (ASM) for database files management with I/O performance equivalent to raw devices. Performance Landscape Results are presented for the PeopleSoft HRMS Self-Service and Payroll combined benchmark. The new result with 128 streams shows significant improvement in the payroll batch processing time with little impact on the self-service component response time. PeopleSoft HRMS Self-Service and Payroll Benchmark Systems Users Ave Response Search (sec) Ave Response Save (sec) Batch Time (min) Streams SPARC T4-2 (web) SPARC T4-4 (app) SPARC T4-4 (db) 18,000 0.988 0.539 32.4 128 SPARC T4-2 (web) SPARC T4-4 (app) SPARC T4-4 (db) 18,000 0.944 0.503 43.3 64 The following results are for the PeopleSoft HRMS Self-Service benchmark that was previous run. The results are not directly comparable with the combined results because they do not include the payroll component. PeopleSoft HRMS Self-Service 9.1 Benchmark Systems Users Ave Response Search (sec) Ave Response Save (sec) Batch Time (min) Streams SPARC T4-2 (web) SPARC T4-4 (app) 2x SPARC T4-2 (db) 18,000 1.048 0.742 N/A N/A The following results are for the PeopleSoft Payroll benchmark that was previous run. The results are not directly comparable with the combined results because they do not include the self-service component. PeopleSoft Payroll (N.A.) 9.1 - 500K Employees (7 Million SQL PayCalc, Unicode) Systems Users Ave Response Search (sec) Ave Response Save (sec) Batch Time (min) Streams SPARC T4-4 (db) N/A N/A N/A 30.84 96 Configuration Summary Application Configuration: 1 x SPARC T4-4 server with 4 x SPARC T4 processors, 3.0 GHz 512 GB memory Oracle Solaris 11 11/11 PeopleTools 8.52 PeopleSoft HCM 9.1 Oracle Tuxedo, Version 10.3.0.0, 64-bit, Patch Level 031 Java Platform, Standard Edition Development Kit 6 Update 32 Database Configuration: 1 x SPARC T4-4 server with 4 x SPARC T4 processors, 3.0 GHz 256 GB memory Oracle Solaris 11 11/11 Oracle Database 11g Release 2 PeopleTools 8.52 Oracle Tuxedo, Version 10.3.0.0, 64-bit, Patch Level 031 Micro Focus Server Express (COBOL v 5.1.00) Web Tier Configuration: 1 x SPARC T4-2 server with 2 x SPARC T4 processors, 2.85 GHz 256 GB memory Oracle Solaris 11 11/11 PeopleTools 8.52 Oracle WebLogic Server 10.3.4 Java Platform, Standard Edition Development Kit 6 Update 32 Storage Configuration: 1 x Sun Server X2-4 as a COMSTAR head for data 4 x Intel Xeon X7550, 2.0 GHz 128 GB memory 1 x Sun Storage F5100 Flash Array (80 flash modules) 1 x Sun Storage F5100 Flash Array (40 flash modules) 1 x Sun Fire X4275 as a COMSTAR head for redo logs 12 x 2 TB SAS disks with Niwot Raid controller Benchmark Description This benchmark combines PeopleSoft HCM 9.1 HR Self Service online and PeopleSoft Payroll batch workloads to run on a unified database deployed on Oracle Database 11g Release 2. The PeopleSoft HRSS benchmark kit is a Oracle standard benchmark kit run by all platform vendors to measure the performance. It's an OLTP benchmark where DB SQLs are moderately complex. The results are certified by Oracle and a white paper is published. PeopleSoft HR SS defines a business transaction as a series of HTML pages that guide a user through a particular scenario. Users are defined as corporate Employees, Managers and HR administrators. The benchmark consist of 14 scenarios which emulate users performing typical HCM transactions such as viewing paycheck, promoting and hiring employees, updating employee profile and other typical HCM application transactions. All these transactions are well-defined in the PeopleSoft HR Self-Service 9.1 benchmark kit. This benchmark metric is the weighted average response search/save time for all the transactions. The PeopleSoft 9.1 Payroll (North America) benchmark demonstrates system performance for a range of processing volumes in a specific configuration. This workload represents large batch runs typical of a ERP environment during a mass update. The benchmark measures five application business process run times for a database representing large organization. They are Paysheet Creation, Payroll Calculation, Payroll Confirmation, Print Advice forms, and Create Direct Deposit File. The benchmark metric is the cumulative elapsed time taken to complete the Paysheet Creation, Payroll Calculation and Payroll Confirmation business application processes. The benchmark metrics are taken for each respective benchmark while running simultaneously on the same database back-end. Specifically, the payroll batch processes are started when the online workload reaches steady state (the maximum number of online users) and overlap with online transactions for the duration of the steady state. Key Points and Best Practices Two PeopleSoft Domain sets with 200 application servers each on a SPARC T4-4 server were hosted in 2 separate Oracle Solaris Zones to demonstrate consolidation of multiple application servers, ease of administration and performance tuning. Each Oracle Solaris Zone was bound to a separate processor set, each containing 15 cores (total 120 threads). The default set (1 core from first and third processor socket, total 16 threads) was used for network and disk interrupt handling. This was done to improve performance by reducing memory access latency by using the physical memory closest to the processors and offload I/O interrupt handling to default set threads, freeing up cpu resources for Application Servers threads and balancing application workload across 240 threads. A total of 128 PeopleSoft streams server processes where used on the database node to complete payroll batch job of 500,000 employees in 32.4 minutes. See Also Oracle PeopleSoft Benchmark White Papers oracle.com SPARC T4-2 Server oracle.com OTN SPARC T4-4 Server oracle.com OTN PeopleSoft Enterprise Human Capital Managementoracle.com OTN PeopleSoft Enterprise Human Capital Management (Payroll) oracle.com OTN Oracle Solaris oracle.com OTN Oracle Database 11g Release 2 oracle.com OTN Disclosure Statement Copyright 2012, Oracle and/or its affiliates. All rights reserved. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Results as of 8 November 2012.

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  • Partner Spotlight: Deloitte

    - by kellsey.ruppel
    Deloitte is an Oracle Platinum level partner and has held the highest level of alliance relationship with Oracle for more than a decade. Deloitte has extensive experience implementing Oracle solutions across geographic and organizational boundaries. With more than 45,000 professionals worldwide, Deloitte has helped many Oracle WebCenter customers—including Land O’Lakes, Canadian Partnership Against Cancer, and Panda Security—deploy successful portal, collaboration, and composite application solutions. Deloitte was also the recipient of six Oracle North American Titan Awards for its deep industry experience and breadth of capabilities across Oracle’s stack of application, middleware, and hardware products. Learn more about the Deloitte/Oracle partnership in this brochure. 

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  • Top Reasons You Need A User Engagement Platform

    - by Michael Snow
    Guest post by: Amit Sircar, Senior Sales Consultant, Oracle Deliver complex enterprise functionality through a simple intuitive and unified User Interface (UI) The modern enterprise contains a wide range of applications that are used to manage the business and drive competitive advantages. Organizations respond by creating a complex structure that results in a functional and management grouping of users. Each of these groups of users requires access to multiple applications and information sources in order to perform their job functions. This leads to the lack of a unified view of enterprise information, inconsistent user interfaces and disjointed security. To be effective, portals must be designed from the end-user perspective, enabling the user to accomplish as many tasks as possible while visiting the fewest number of portals. This requires rethinking the way that portals are built, moving from a functional business unit perspective to a user-focused, process-oriented point of view. Oracle WebCenter provides the Common User Experience Architecture that allows organizations to seamlessly present a unified view of enterprise information tailored to a particular user’s role and preferences. This architecture provides the best practices, design patterns and delivery mechanism for myriad services, applications, and data sources.  In order to serve as a primary system of access, Oracle WebCenter also provides access to unstructured content and to other users via integrated search, service-oriented artifacts, content management, and collaboration tools. Provide a modern and engaging experience without modifying the core business application Web 2.0 technologies such as blogs, wikis, forums or social media sites are having a profound impact in the public internet.  These technologies can be leveraged by enterprises to add significant value to the business. Organizations need to integrate these technologies directly into their business applications while continuing to meet their security and governance needs. To deliver richer connections and become a more agile and intelligent business, WebCenter provides an enterprise portal platform that contains pre-integrated, standards-based Enterprise 2.0 services. These Enterprise 2.0 services can be easily accessed, integrated and utilized by users. By giving users the ability to use and integrate Enterprise 2.0 services such as tags, links, wikis, activities, blogs or social networking directly with their portals and applications, they are empowered to make richer connections, optimize their productivity, and ultimately increase the value of their applications. Foster a collaborative experience The organizational workplace has undergone a major change in the last decade. With increasing globalization and a distributed workforce, project teams may be physically separated by large distances. Online collaboration technologies are becoming a critical resource to enable virtual teams to share information and work together effectively. Oracle WebCenter delivers dynamic business communities with rich Services to empower teams to quickly and efficiently manage their information, applications, projects, and people without requiring IT assistance. It brings together the latest technology around Enterprise 2.0 and social computing, communities, personal productivity, and ad-hoc team interactions without any development effort. It enables the sharing and collaboration on team content, focusing an organization’s valuable resources on solving business problems, tapping into new ideas, and reducing time-to-market. Mobile Support The traditional workplace dynamics that required employees to access their work applications from their desktops have undergone a fundamental shift. Employees were used to primarily working from company offices and utilized an IT-issued computer for performing their job functions. With the introduction of flexible work hours and the growth of remote workers, more and more employees need the ability to remain productive even when they do not have access to a computer via the use of tablets and smartphones.  In addition, customers and citizens have come to expect 24x7 access to resources and websites from wherever they are located. Tablets and smartphones have empowered everyone to quickly access services they need anytime and from any place.  WebCenter provides out of the box capabilities to deliver the mobile experience in a seamless manner. Seeded device profiles and toolkits within WebCenter can be used to render the same web pages into multiple target devices such iPads, iPhones and android devices. Web designers can preview the portal using the built in simulator, make necessary updates and then deploy their UI design for the targeted device. Conclusion The competitive economy and resource constraints facing organizations today require them to find ways to make their applications, portals and Web sites more agile and intelligent and their knowledge workers more productive no matter where they are located. Organizations need to provide faster access to relevant information and resources, enhance existing applications and business processes with rich Enterprise 2.0 services, and seamlessly deliver content to mobile platforms. Oracle WebCenter successfully meets these challenges by providing the modern user experience platform for the enterprise and the Web.

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  • Embedding the Silverlight version of the Open Media Player

    Im working on a Video Portal Application and have selected the Open Video Player for embedded viewing of videos. There are many video players out there but I selected this one becuase there are SilverLight and Flash versions in the project. Embedding is EASY ! Code Snippet <%@ Page Title="Home Page" Language="C#" MasterPageFile="~/Site.master" AutoEventWireup="true" CodeBehind="Default.aspx.cs" Inherits="OpenPlayerSample._Default"...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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  • Oracle University Nuevos cursos (Week 23)

    - by swalker
    Oracle University ha publicado recientemenete las siguentes formaciones (o versiones) nuevos: Engineered Systems Exadata Database Machine Administration Workshop (Training On Demand) Development Tools Oracle Fusion Middleware 11g: Build Applications with ADF I (Training On Demand) Fusion Middleware Oracle AIA Foundation Pack 11g: Developing Applications (Training On Demand) Oracle Exalogic Elastic Cloud Administration (Training On Demand) Oracle GoldenGate 11g Fundamentals for Oracle (Training On Demand) Oracle Fusion Middleware 11g: Build Applications with ADF I (Training On Demand) Oracle WebCenter Portal 11g: Spaces Administration (3 dias) Java Architect Enterprise Applications with Java EE (5 dias) Hyperion Oracle Hyperion Planning 11.1.2: Create & Manage Applications (Training On Demand) Oracle Hyperion Financial Mgmt 11.1.2: Create & Manage Applications (Training On Demand) Póngase en contacto con el equipo local de Oracle University para conocer las fechas y otros detalles de los cursos. Manténgase conectado a Oracle University: LinkedIn OracleMix Twitter Facebook Google+

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  • What's New In 11.1.2.1 (Talleyrand SP1)

    - by russ.bishop
    This release is primarily about bug fixes and that's what we spent the most time on, but we also addressed a number of other things: 1. Performance improvements We've done a lot of work to improve the performance of page load and execution times. For example, the View Compare page is about half the size it was previously! We've also done a lot of work on the server to improve performance of queries, exports, action scripts, etc. We implemented some finer-grained locking so fewer operations will block other users while they are in progress. We made some optimizations to improve performance when you have a lot of network or database latency as well. Just a few examples: An Import that previously took 8 GB of memory and hours to complete now runs in about 30 minutes and never takes more than 1 GB of RAM. Searching by exact Node Name now completes within 2 seconds even for a hierarchy with millions of nodes. Another search that was taking 30 seconds to run now completes in less than 5 seconds. 2. Upgrade support This release supports automatic upgrade from previous releases, built right into the console. 3. Console Improvements The Console has been reorganized and made easier to use. It is also much more multi-threaded so it responds quicker without freezing up when you save changes or when it needs to get status. 4. Property Namespaces Properties now have a concept called a Namespace. This is tied into the Application Templates to prevent conflicts with duplicate property names. Right now, if you have an AccountType and you pull in the HFM template, it also has AccountType so you end up creating properties with decorations on the name like "Account Type (HFM)". This is no longer necessary. In addition, properties within a namespace must have unique labels but they can be duplicated across namespaces. So in the Property Grid when you click on the HFM category, you just see "AccountType". When you click on MyCategory, you see "AccountType", but they are different properties with different values. Within formulas, the names are still unique (eg: Custom.AccountType vs HFM.AccountType). I'll write more about this one later. 5. Single Sign On DRM now supports Single Sign-On via HSS. For example, if you are using Oracle's OAM as your SSO solution then you configure HSS to use OAM just like you would before. You also configure DRM to use HSS, again just like before. Then you configure OAM to protect the DRM web app, like you would any other website. However once you do those things, users are no longer prompted to enter their username/password. They simply get redirected to OAM if they don't already have a login token, otherwise they pick their application and sail right into DRM. You can also avoid having to pick an application (see the next item) 6. URL-based navigation You can now specify the application you want to log into via the URL. Combined with SSO and your Intranet, it becomes easy to provide links on our intranet portal that take users directly into a specific DRM application. We also support specifying the Version, Hierarchy, and Node. Again, this can be used on your internal portal, but the scenarios get even more interesting when you are using workflow like Oracle BPEL you can automatically generate links within emails that will take users directly to a specific node in the UI. 7. Job status and cancellation A lot of the jobs now report their status and support true cancellation. Action Scripts also report a progress complete percentage since the amount of work is known ahead of time. 8. Action Script Options Action scripts support Option declarations at the top of the file so a script can self-describe (when specified in the file, the corresponding item in the file is ignored). For example: Option|DetectDelimiter Option|UsePropertyNames|true This will tell DRM to automatically detect the delimiter (a pipe symbol in this case) and that all references to properties are by Name, not by Label. Note that when you load a script in the UI, if you use Labels we automatically try to match them up if they are unique. Any duplicates are indicated and you are presented with a choice to pick which property you actually referred to. This is somewhat similar to Version substitution, but tailored for properties. There are other more minor changes and like I said earlier a lot of bug fixes and performance improvements. Hopefully I will get a chance to dig into some of these things in future blog posts.

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  • How to send credentials to linkedIn website and get oauth_verifier without signing in again [closed]

    - by akash kumar
    I am facing a problem sending credentials to another website so that I can login the user (automatically, not clicked on sign in here) and get an oauth_verifier value. I want to send the email address and the password through a form (submit button) from my website (e.g. a Liferay portal) to another website (e.g. LinkedIn), so that it automatically returns an oauth_verifier to my website. That means I don't want the user of my website to submit his email and password to LinkedIn again. My goal is to take the email and password of the user in my website and show the user his LinkedIn connection, message, job posting (again, in my website, not LinkedIn). I dont want the user redirected to the LinkedIn website to sign in there and then come back to my website. I have taken a consumer key and a secret key from LinkedIn for my web aplication. I am using the LinkedIn API and getting oauth_verifier for access token but in order to login, I have to take user to LinkedIn to sign in, while I want it to happen in the backend.

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  • How Will I Know When My Exam Results Are Available?

    - by Brandye Barrington
    On November 15, 2012, Oracle Certification exam results became available directly from Oracle's certification portal, CertView. This change requires candidates to authenticate their CertView accounts before being able to access their exam results. The Oracle Certification team has developed a series of videos to help candidates through this new process.  Check back often as we will be highlighting these videos over the coming weeks. You can find all the information you will need on this new process along with relevant questions and answers on our website. As always, you can contact Oracle Certification Support if you need assistance. YOUR QUESTIONS ANSWERED More Information FAQ: Receiving Exam Scores FAQ: How Do I Log Into CertView? FAQ: How To Get Exam Results FAQ: Accessing Exam Results in CertView FAQ: What If I Don't Get An Exam Results Email Alert? FAQ: How To Download and Print Exam Score Reports FAQ: What If I Think My Exam Results Are Wrong In CertView? FAQ: Is Oracle Changing The Way That Exams Are Scored?

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  • eSTEP TechCast - November 2013

    - by Cinzia Mascanzoni
    We are pleased to announce our next eSTEP TechCast on Thursday 7th of November and would be happy if you could join. Please see below the details for the next TechCast. Date and time: Thursday, 07. November 2013, 11:00 - 12:00 GMT (12:00 - 13:00 CET; 15:00 - 16:00 GST) Title: The Operational Management benefits of Engineered Systems Abstract: Oracle Engineered Systems require significantly less administration effort than traditional platforms. This presentation will explain why this is the case, how much can be saved and discusses the best practices recommended to maximise Engineered Systems operational efficiency. Target audience: Tech Presales Call Info: Call-in-toll-free number: 08006948154 (United Kingdom) Call-in-toll-free number: +44-2081181001 (United Kingdom) Show global numbers Conference Code: 803 594 3 Security Passcode: 9876 Webex Info (Oracle Web Conference) Meeting Number: 599 156 244 Meeting Password: tech2011 Playback / Recording / Archive: The webcasts will be recorded and will be available shortly after the event in the eSTEP portal under the Events tab, where you could find also material from already delivered eSTEP TechCasts. Use your email-adress and PIN: eSTEP_2011 to get access.

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  • 11.10 AMD64 alternate installer has broken packages?

    - by Ibrahim
    I'm installing Ubuntu 11.10 from the alternate install ISO because I need to use LVM. Unfortunately, at some point the installer fails because it can't install libpurple0 and ubuntu-desktop because they depend on libsasl2-modules but it's not installable somehow. It also has the same error for xserver-xorg-video-all but I think I could probably live without that one. Kind of annoying that this is broken, I'm guessing maybe if I had internet it would work but right now I'm on a campus network with a captive portal so I can't actually get a network connection without using a browser to log in. Just thought someone should know or maybe I'm doing something wrong. I'm going to try installing 11.04 alternate and then upgrading I guess.

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  • Oracle University Neue Kurse (Week 10)

    - by swalker
    In der letzten Woche wurden von Oracle University folgende neue Kurse (bzw. Versionen davon) veröffentlicht: Database RAC & Grid Infrastructure for Oracle Solaris System Administration (1 day) Oracle Database 11g: Performance Tuning (Training On Demand) Development Tools Oracle Database: Program with PL/SQL (Training On Demand) MySQL MySQL for Database Administrators (Training On Demand) Fusion Middleware Oracle WebCenter Portal 11g: Build Portals With Spaces (3 days) Oracle WebCenter Content 11g: Site Studio Essentials (5 days) Oracle BPM 11g Modeling (3 days) Business Intelligence & Datawarehousing Oracle BI Applications 7.9.6: Implementation for Oracle EBS (4 days) Oracle BI Applications 7.9.6: Implementation for Siebel CRM (4 days) Oracle BI 11g R1: Build Repositories (Training on Demand) Fusion Applications Fusion Applications: Extend Applications with ADF (5 days) E-Business Suite R12.x Extend Oracle Applications: Building OA Framework Applications (Training On Demand) PeopleSoft PeopleSoft Integration Tools Rel 8.50 (Training On Demand) Wenn Sie weitere Einzelheiten erfahren oder sich über Kurstermine informieren möchten, wenden Sie sich einfach an Ihr lokales Oracle University-Team in.

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  • MOSS 2007 &ndash; WCM Blank WebPart Page Zone ID&rsquo;s

    - by Jeff Julian
    Here is the list of Zone ID’s for the Blank WebPart Page (BlankWebPartPage.aspx") that is part of the Publishing Portal with MOSS 2007: TitleBar Header TopLeftRow TopRightRow CenterLeftColumn CenterColumn CenterRightColumn Footer RightColumn I was in need of these and wasn’t able to find them with a simple search on Google so I wanted to share them with you. To get a list of WebPartZone objects for a page that a webpart lives on can be done with the following code:  foreach (WebPartZone zone in this.WebPartManager.Zones) {          this.Controls.Add(new LiteralControl(zone.ID + "<br />")); } Use this code in a webpart that inherits from Microsoft.SharePoint.WebPartPages.WebPart. This is a simple way to do the equivalent of a Response.Write while having the output in the webpart zone your part resides in.  It also saves you from attaching to the process and debugging with the watch or quick watch. Technorati Tags: MOSS,WebParts,BlankWebPartPage.aspx,Zones

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  • Oracle University Nuevos cursos (Week 10)

    - by swalker
    Oracle University ha publicado recientemenete las siguentes formaciones (o versiones) nuevos: Database RAC & Grid Infrastructure for Oracle Solaris System Administration (1 day) Oracle Database 11g: Performance Tuning (Training On Demand) Development Tools Oracle Database: Program with PL/SQL (Training On Demand) MySQL MySQL for Database Administrators (Training On Demand) Fusion Middleware Oracle WebCenter Portal 11g: Build Portals With Spaces (3 days) Oracle WebCenter Content 11g: Site Studio Essentials (5 days) Oracle BPM 11g Modeling (3 days) Business Intelligence & Datawarehousing Oracle BI Applications 7.9.6: Implementation for Oracle EBS (4 days) Oracle BI Applications 7.9.6: Implementation for Siebel CRM (4 days) Oracle BI 11g R1: Build Repositories (Training on Demand) Fusion Applications Fusion Applications: Extend Applications with ADF (5 days) E-Business Suite R12.x Extend Oracle Applications: Building OA Framework Applications (Training On Demand) PeopleSoft PeopleSoft Integration Tools Rel 8.50 (Training On Demand) Póngase en contacto con el equipo local de Oracle University para conocer las fechas y otros detalles de los cursos.

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  • OpenWorld 2011 Call for Papers: Deadline March 27

    - by antonio romero
    OpenWorld 2011 is now open for the public to submit session proposals. We would like to encourage our customers, and partners to participate in this ‘call for papers” (CFP) process. CFP for the general public, non-Oracle employee submitters, closes on March 27, 2011. Please share the information provided below with your contacts. General Information Conference Location: Moscone Convention Center, San Francisco, CA. Conference Date: Sunday - Thursday, October 2 - 6, 2011 Conference Website: http://www.oracle.com/us/openworld CFP Website: https://oracleus.wingateweb.com/portal/cfp/ Paper submission key dates: Deliverables Due Dates Call for Papers Begins Wednesday, March 9 Call for Papers Ends Sunday, March 27 – 11:59 pm PDT Notifications for Accepted and Declined Submissions Sent End of May Questions regarding the Call for Papers, send an email to [email protected]

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  • SQL Interview Preparation : QA Engineer Position

    - by user9009
    Hello, I have interview with enterprise company for QA Engineer(New Grad-Mid level experience) position. I was told i would expect some questions on SQL. The company is eCommerce shopping portal. So what kind of questions do i expect for SQL coding ? . DO i need to learn how to code complex queries? Any inputs would be appreciated. Please provide links which you think can be helpful. Yes i found similar question on StackOverflow, but i wanted to know important SQL topics from QA Engineer Perspective Thanks

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  • Need help with some mod_rewrite on lighttpd

    - by Christoph
    Hello, I recently couldn't configure my mod_rewrite where I'm using Wordpress and MyBB. And now I need Your help, because I couldn't deal with it... Here is the code: The problem is with third, fifth and sixth line. On the third, it couldn't display comments (error 404). On fifth, forum categories are not working. Finally on sixth, post aren't working. I appreciate, any help. Thanks! EDIT: You're saying the truth. What I want, is for example: From link: example.com/forum/forumdisplay.php?fid=71 to example.com/forum/post// <= only id is important here, post name is only for seo Same thing with 'dzial'. And Wordpress From: example.com/portal/comment-page-#comment-1995 <= name, id and number of page is important here. Any ideas, how to deal with it?

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  • Oracle University New Courses (Week 42)

    - by rituchhibber
      Oracle University released the following new (versions of) courses recently: Engineered Systems Exadata Database Machine Administration Workshop (Training On Demand) Development Tools Oracle Fusion Middleware 11g: Build Applications with ADF I (Training On Demand) Fusion Middleware Oracle AIA Foundation Pack 11g: Developing Applications (Training On Demand) Oracle Exalogic Elastic Cloud Administration (Training On Demand) Oracle GoldenGate 11g Fundamentals for Oracle (Training On Demand) Oracle Fusion Middleware 11g: Build Applications with ADF I (Training On Demand) Oracle WebCenter Portal 11g: Spaces Administration (3 days) Java Architect Enterprise Applications with Java EE (5 days) Hyperion Oracle Hyperion Planning 11.1.2: Create & Manage Applications (Training On Demand) Oracle Hyperion Financial Mgmt 11.1.2: Create & Manage Applications (Training On Demand) Get in contact with your local Oracle University team for more details and course dates.

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  • Accessing Exam Results on CertView

    - by Brandye Barrington
    On November 15, Oracle Certification Exam results became available through Oracle's Certification portal CertView. The video above provides a more in depth look at one aspect of this new process. If you need more information this new process, you can view the full announcement on our website. As always, if you need assistance with your CertView account, please contact Oracle Certification Support for additional assistance. YOUR QUESTIONS ANSWERED More Information CertView FAQ: Receiving Exam Scores FAQ: How Do I Log Into CertView? FAQ: How To Get Exam Results FAQ: How Will I Know When My Exam Results Are Available? FAQ: What If I Don't Get An Exam Results Email Alert? FAQ: How To Download and Print Exam Score Reports FAQ: What If I Think My Exam Results Are Wrong In CertView? FAQ: Is Oracle Changing The Way That Exams Are Scored? 

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  • 3D Display Issue When Using Latest Java Runtime Versions - Patch now available...

    - by [email protected]
    Typically I focus my blog posts on Support process topics, and reserve most of the technical topics for the Support newsletter. This topic, however, warrants a quick mention in the blog since I know it's been affecting many users recently. For customers using the Client/Server Deployment of AutoVue, users that had upgraded their client Java Runtime Environment (JRE) to version 1.6.0_19 or later suddenly noticed that their 3D files were opening blank in AutoVue. This issue was due to a change in JRE version 1.6.0_19, and the AutoVue team now offers a patch to address the issue in AutoVue version 20.0.0. The patch number is 10268316, is available through the My Oracle Support portal, and is described further in KM Note 1104821.1. We'll mention it again in our next Support newsletter, and the AutoVue team will target to roll the same fix into the next available release of the product.

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  • Where to find Information on Software/Technologies Supported by PSRM

    - by Paula Speranza-Hadley
    People often ask where they can find informatoin about software and technologies supported by PSRM and what versions are supported.  This information can be found in the following locations: For X Path - See Script Engine Version dropdown in script Display/maintenance portal  in PSRM for three different kinds of scripts we support. Reference Document: http://docs.oracle.com/cd/E50182_01/PDF/PSRM_Quick_Install_Guide_v2_4_0_0_0.pdf For HTML/Java script -  As supported by supported browsers mentioned in Installation Guides. For information related to supported platforms(OS, Browsers, App servers and Database Servers) -  See Certified and supported Platforms section. Reference Document: http://docs.oracle.com/cd/E50182_01/PDF/PSRM_Installation_Guide_v2_4_0_0_0.pdf For Information related to Oracle client, Java, Micro Focus, Web servers  -  See Installation Checklist section. For Third Party products, copy right and licensing notices (like Apache FWs/libraries) - See License and Copyright Notices section (Appendix B).

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  • Smart Grid Gateway and New Meter Data Management released

    - by Anthony Shorten
    Two products have just been released and are available from edlivery.oracle.com. Smart Grid Gateway 2.0.0 - A new product to integrate to Smart Grid networks Meter Data Management 2.0.1 - A new version of the Meter Data Management product. These products are the first products to use the brand new version of the Oracle Utilities Applicaton Framework (V4.1). The new framework builds up on FW2.2 and FW4.0.2 to add exciting new features (this is just a subset): Support for Database Vault Enhancements to Business Object Maintenance Batch Statistics Portal for benchmarking Custom template user exit support File permissions now consistent with other Oracle products Use of Universal Connection Pool for all database pool access Ability to manage the batch data cache Over the next few weeks I will be publishing articles and updates to existing whitepapers to highlight all the new features.

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