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  • .NET Security Part 2

    - by Simon Cooper
    So, how do you create partial-trust appdomains? Where do you come across them? There are two main situations in which your assembly runs as partially-trusted using the Microsoft .NET stack: Creating a CLR assembly in SQL Server with anything other than the UNSAFE permission set. The permissions available in each permission set are given here. Loading an assembly in ASP.NET in any trust level other than Full. Information on ASP.NET trust levels can be found here. You can configure the specific permissions available to assemblies using ASP.NET policy files. Alternatively, you can create your own partially-trusted appdomain in code and directly control the permissions and the full-trust API available to the assemblies you load into the appdomain. This is the scenario I’ll be concentrating on in this post. Creating a partially-trusted appdomain There is a single overload of AppDomain.CreateDomain that allows you to specify the permissions granted to assemblies in that appdomain – this one. This is the only call that allows you to specify a PermissionSet for the domain. All the other calls simply use the permissions of the calling code. If the permissions are restricted, then the resulting appdomain is referred to as a sandboxed domain. There are three things you need to create a sandboxed domain: The specific permissions granted to all assemblies in the domain. The application base (aka working directory) of the domain. The list of assemblies that have full-trust if they are loaded into the sandboxed domain. The third item is what allows us to have a fully-trusted API that is callable by partially-trusted code. I’ll be looking at the details of this in a later post. Granting permissions to the appdomain Firstly, the permissions granted to the appdomain. This is encapsulated in a PermissionSet object, initialized either with no permissions or full-trust permissions. For sandboxed appdomains, the PermissionSet is initialized with no permissions, then you add permissions you want assemblies loaded into that appdomain to have by default: PermissionSet restrictedPerms = new PermissionSet(PermissionState.None); // all assemblies need Execution permission to run at all restrictedPerms.AddPermission( new SecurityPermission(SecurityPermissionFlag.Execution)); // grant general read access to C:\config.xml restrictedPerms.AddPermission( new FileIOPermission(FileIOPermissionAccess.Read, @"C:\config.xml")); // grant permission to perform DNS lookups restrictedPerms.AddPermission( new DnsPermission(PermissionState.Unrestricted)); It’s important to point out that the permissions granted to an appdomain, and so to all assemblies loaded into that appdomain, are usable without needing to go through any SafeCritical code (see my last post if you’re unsure what SafeCritical code is). That is, partially-trusted code loaded into an appdomain with the above permissions (and so running under the Transparent security level) is able to create and manipulate a FileStream object to read from C:\config.xml directly. It is only for operations requiring permissions that are not granted to the appdomain that partially-trusted code is required to call a SafeCritical method that then asserts the missing permissions and performs the operation safely on behalf of the partially-trusted code. The application base of the domain This is simply set as a property on an AppDomainSetup object, and is used as the default directory assemblies are loaded from: AppDomainSetup appDomainSetup = new AppDomainSetup { ApplicationBase = @"C:\temp\sandbox", }; If you’ve read the documentation around sandboxed appdomains, you’ll notice that it mentions a security hole if this parameter is set correctly. I’ll be looking at this, and other pitfalls, that will break the sandbox when using sandboxed appdomains, in a later post. Full-trust assemblies in the appdomain Finally, we need the strong names of the assemblies that, when loaded into the appdomain, will be run as full-trust, irregardless of the permissions specified on the appdomain. These assemblies will contain methods and classes decorated with SafeCritical and Critical attributes. I’ll be covering the details of creating full-trust APIs for partial-trust appdomains in a later post. This is how you get the strongnames of an assembly to be executed as full-trust in the sandbox: // get the Assembly object for the assembly Assembly assemblyWithApi = ... // get the StrongName from the assembly's collection of evidence StrongName apiStrongName = assemblyWithApi.Evidence.GetHostEvidence<StrongName>(); Creating the sandboxed appdomain So, putting these three together, you create the appdomain like so: AppDomain sandbox = AppDomain.CreateDomain( "Sandbox", null, appDomainSetup, restrictedPerms, apiStrongName); You can then load and execute assemblies in this appdomain like any other. For example, to load an assembly into the appdomain and get an instance of the Sandboxed.Entrypoint class, implementing IEntrypoint, you do this: IEntrypoint o = (IEntrypoint)sandbox.CreateInstanceFromAndUnwrap( "C:\temp\sandbox\SandboxedAssembly.dll", "Sandboxed.Entrypoint"); // call method the Execute method on this object within the sandbox o.Execute(); The second parameter to CreateDomain is for security evidence used in the appdomain. This was a feature of the .NET 2 security model, and has been (mostly) obsoleted in the .NET 4 model. Unless the evidence is needed elsewhere (eg. isolated storage), you can pass in null for this parameter. Conclusion That’s the basics of sandboxed appdomains. The most important object is the PermissionSet that defines the permissions available to assemblies running in the appdomain; it is this object that defines the appdomain as full or partial-trust. The appdomain also needs a default directory used for assembly lookups as the ApplicationBase parameter, and you can specify an optional list of the strongnames of assemblies that will be given full-trust permissions if they are loaded into the sandboxed appdomain. Next time, I’ll be looking closer at full-trust assemblies running in a sandboxed appdomain, and what you need to do to make an API available to partial-trust code.

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  • Using IP Restrictions with URL Rewrite-Week 25

    - by OWScott
    URL Rewrite offers tremendous flexibility for customizing rules to your environment. One area of functionality that is often desired for URL Rewrite is to allow a large list of approved or denied IP addresses and subnet ranges. IIS’s original IP Restrictions is helpful for fully blocking an IP address, but it doesn’t offer the flexibility that URL Rewrite does. An example where URL Rewrite is helpful is where you want to allow only authorized IPs to access staging.yoursite.com, but where staging.yoursite.com is part of the same site as www.yoursite.com. This requires conditional logic for the user’s IP. This lesson covers this unique situation while also introducing Rewrite Maps, server variables, and pairing rules to add more flexibility. This is week 25 of a 52 week series for the Web Pro. Past and future videos can be found here: http://dotnetslackers.com/projects/LearnIIS7/ You can find this week’s video here.

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  • Is there a “P” programming language? [closed]

    - by Synetech
    I’m wondering if anybody has made a programming language based on BCPL, named P. There was a language named B that was based on BCPL, followed of course by C, also based on BCPL. I’ve seen plenty of whimsically named programming languages, so I can’t help but be surprised if nobody made one called P. I checked the Wikipedia’s—not exactly comprehensive—list of programming languages, and while there are three languages named L (none of which are related to BCPL), there are none called P—in fact, it is one of the only letters not used as a name. (Google is useless for one-letter query terms.) Does anybody know if a P has been made, even as a lark. (Yes, I know about P#, but that is based on Prolog, not BCPL; there is one called P, but it is also not related to BCPL.)

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  • Unable install cmake and ccmake?

    - by user159618
    So the thing is I'm trying to install Cmake and cmake-curses-gui. I have updated the system with apt-get-update. sudo apt-get install cmake Reading package lists... Done Building dependency tree Reading state information... Done Package cmake is not available, but is referred to by another package. This may mean that the package is missing, has been obsoleted, or is only available from another source E: Package 'cmake' has no installation candidate sudo apt-get install cmake-curses-gui Reading package lists... Done Building dependency tree Reading state information... Done E: Unable to locate package cmake-curses-gui That's strange. Can anyone give some pointers? Pastbin sources.list :- http://pastebin.com/DufycYfZ

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  • Why Alexa has two rankings for my website?

    - by MIH1406
    For the following website: Noaoomah Q&A I have two different Alexa rankings as follows: 1) The public ranking on Alexa siteinfo page of the website, that is the usual ranking page and it indicates a rank of 318,254 which they claim it is updated daily: http://www.alexa.com/siteinfo/noaoomah.com 2) Another public and daily ranking of the same website but it is viewable using either the freely avaliable list for Top 1,000,000 Sites in this page at the almost top right or using StatsCrop website and this ranking indicates a rank of 253,753. Which one is more accurate? Why different daily rankings?

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  • Critical Patch Update for April 2010 Now Available

    - by Steven Chan
    The Critical Patch Update (CPU) for April 2010 was released on April 13, 2010. Oracle strongly recommends applying the patches as soon as possible.The Critical Patch Update Advisory is the starting point for relevant information. It includes a list of products affected, pointers to obtain the patches, a summary of the security vulnerabilities, and links to other important documents.Supported Products that are not listed in the "Supported Products and Components Affected" Section of the advisory do not require new patches to be applied.Also, it is essential to review the Critical Patch Update supporting documentation referenced in the Advisory before applying patches, as this is where you can find important pertinent information.The Critical Patch Update Advisory is available at the following location:Oracle Technology NetworkThe next four Critical Patch Update release dates are:July 13, 2010October 12, 2010January 18, 2011April 19, 2011

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  • SSD temperature sensor readout with hddtemp

    - by Dande Un
    It seems hddtemp cannot detect the temperature sensor of my SSD (Samsung EVO 840) properly.This is the bash output when running hddtemp: WARNUNG: Laufwerk /dev/sda scheint keinen Temperatur-Sensor zu haben. WARNUNG: Das bedeutet nicht, dass es keinen besitzt. WARNUNG: Falls Sie sicher sind, dass es einen besitzt, kontaktieren Sie mich bitte ([email protected]). WARNUNG: Siehe Optionen --help, --debug und --drivebase. /dev/sda: Samsung SSD 840 EVO 120G B ?@: kein Sensor I looked in the most recent .db file posted on http://nongnu.mirrors.hostinginnederland.nl//hddtemp/hddtemp.db, but it doesn't seem to list any SSD drives at all. Was anyone able to readout the temp-sensor of a SSD with hddtemp?

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  • LINQ and the use of Repeat and Range operator

    - by vik20000in
    LINQ is also very useful when it comes to generation of range or repetition of data.  We can generate a range of data with the help of the range method.     var numbers =         from n in Enumerable.Range(100, 50)         select new {Number = n, OddEven = n % 2 == 1 ? "odd" : "even"}; The above query will generate 50 records where the record will start from 100 till 149. The query also determines if the number is odd or even. But if we want to generate the same number for multiple times then we can use the Repeat method.     var numbers = Enumerable.Repeat(7, 10); The above query will produce a list with 10 items having the value 7. Vikram

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  • How do I ask google not to index certain parts of my page?

    - by Gavin Mannion
    I was searching for an old review on my site today and I noticed that Google is indexing the headline text in my latest article list on every page that it appears, obviously I guess. The problem is if I search for my Dragon's Lair review specifically to my site like this http://www.google.co.za/search?sugexp=chrome,mod=9&sourceid=chrome&ie=UTF-8&q=site%3Alazygamer.net+dragons+lair+review Then it returns a ton of pages that aren't appropriate as they aren't related to the review at all. The reason why I care is that I have a second Dragon's Lair review that was posted years ago and now I can't find it. Is there a way to hint to google that certain text isn't relevant to the actual content on the page? is it a terrible idea?

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  • Desktop Fun: World of Warcraft Customization Set

    - by Asian Angel
    Are you a World of Warcraft fan whose desktop needs some adventure? Whether you are a member of the Alliance or the Horde get ready to journey to Azeroth with our World of Warcraft Desktop Customization set. Latest Features How-To Geek ETC Have You Ever Wondered How Your Operating System Got Its Name? Should You Delete Windows 7 Service Pack Backup Files to Save Space? What Can Super Mario Teach Us About Graphics Technology? Windows 7 Service Pack 1 is Released: But Should You Install It? How To Make Hundreds of Complex Photo Edits in Seconds With Photoshop Actions How to Enable User-Specific Wireless Networks in Windows 7 The History Of Operating Systems [Infographic] DriveSafe.ly Reads Your Text Messages Aloud The Likability of Angry Birds [Infographic] Dim an Overly Bright Alarm Clock with a Binder Divider Preliminary List of Keyboard Shortcuts for Unity Now Available Bring a Touch of the Wild West to Your Desktop with the Rango Theme for Windows 7

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  • Big Data – Various Learning Resources – How to Start with Big Data? – Day 20 of 21

    - by Pinal Dave
    In yesterday’s blog post we learned how to become a Data Scientist for Big Data. In this article we will go over various learning resources related to Big Data. In this series we have covered many of the most essential details about Big Data. At the beginning of this series, I have encouraged readers to send me questions. One of the most popular questions is - “I want to learn more about Big Data. Where can I learn it?” This is indeed a great question as there are plenty of resources out to learn about Big Data and it is indeed difficult to select on one resource to learn Big Data. Hence I decided to write here a few of the very important resources which are related to Big Data. Learn from Pluralsight Pluralsight is a global leader in high-quality online training for hardcore developers.  It has fantastic Big Data Courses and I started to learn about Big Data with the help of Pluralsight. Here are few of the courses which are directly related to Big Data. Big Data: The Big Picture Big Data Analytics with Tableau NoSQL: The Big Picture Understanding NoSQL Data Analysis Fundamentals with Tableau I encourage all of you start with this video course as they are fantastic fundamentals to learn Big Data. Learn from Apache Resources at Apache are single point the most authentic learning resources. If you want to learn fundamentals and go deep about every aspect of the Big Data, I believe you must understand various concepts in Apache’s library. I am pretty impressed with the documentation and I am personally referencing it every single day when I work with Big Data. I strongly encourage all of you to bookmark following all the links for authentic big data learning. Haddop - The Apache Hadoop® project develops open-source software for reliable, scalable, distributed computing. Ambari: A web-based tool for provisioning, managing, and monitoring Apache Hadoop clusters which include support for Hadoop HDFS, Hadoop MapReduce, Hive, HCatalog, HBase, ZooKeeper, Oozie, Pig and Sqoop. Ambari also provides a dashboard for viewing cluster health such as heat maps and ability to view MapReduce, Pig and Hive applications visually along with features to diagnose their performance characteristics in a user-friendly manner. Avro: A data serialization system. Cassandra: A scalable multi-master database with no single points of failure. Chukwa: A data collection system for managing large distributed systems. HBase: A scalable, distributed database that supports structured data storage for large tables. Hive: A data warehouse infrastructure that provides data summarization and ad hoc querying. Mahout: A Scalable machine learning and data mining library. Pig: A high-level data-flow language and execution framework for parallel computation. ZooKeeper: A high-performance coordination service for distributed applications. Learn from Vendors One of the biggest issues with about learning Big Data is setting up the environment. Every Big Data vendor has different environment request and there are lots of things require to set up Big Data framework. Many of the users do not start with Big Data as they are afraid about the resources required to set up framework as well as a time commitment. Here Hortonworks have created fantastic learning environment. They have created Sandbox with everything one person needs to learn Big Data and also have provided excellent tutoring along with it. Sandbox comes with a dozen hands-on tutorial that will guide you through the basics of Hadoop as well it contains the Hortonworks Data Platform. I think Hortonworks did a fantastic job building this Sandbox and Tutorial. Though there are plenty of different Big Data Vendors I have decided to list only Hortonworks due to their unique setup. Please leave a comment if there are any other such platform to learn Big Data. I will include them over here as well. Learn from Books There are indeed few good books out there which one can refer to learn Big Data. Here are few good books which I have read. I will update the list as I will learn more. Ethics of Big Data Balancing Risk and Innovation Big Data for Dummies Head First Data Analysis: A Learner’s Guide to Big Numbers, Statistics, and Good Decisions If you search on Amazon there are millions of the books but I think above three books are a great set of books and it will give you great ideas about Big Data. Once you go through above books, you will have a clear idea about what is the next step you should follow in this series. You will be capable enough to make the right decision for yourself. Tomorrow In tomorrow’s blog post we will wrap up this series of Big Data. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Big Data, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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  • Downloading specific video renditions in WebCenter Content

    - by Kyle Hatlestad
    I recently had a question come up on one of my previous blog articles about downloading a specific video rendition.  When accessing image renditions, you simply need to pass in the 'Rendition=<rendition name>' parameter on the GET_FILE service and it will be returned.  But when you try that with videos, you get the error message, "Unable to download '<Content ID>'. The rendition or attachment '<Rendition Name>' could not be found in the list manifest of the revision with internal revision ID '<dID>'. [Read More] 

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  • How can I make SWF files be opened with the standalone player?

    - by shanethehat
    I have installed the standalone Flash debug player to /usr/lib/flashplayerdebugger and I can now use it to test within Flash Builder (Eclipse), but I can't make an SWF open with it from Nautilus. If I right click and select Open With Other Application it is not in the list of programs, and I can't see how to add it. How can I make it the default application for SWF files opened in Nautilus? Update - *.desktop file [Desktop Entry] Name=Flash Player Debuger Type=Application Exec=/usr/lib/flashplayerdebugger Categories=GNOME;Player;AudioVideo; MimeType=application/x-shockwave-flash;

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  • Is there any way to disable write-access to source code from within Xcode?

    - by Kapil Kapre
    Is there any easy solution to prevent Xcode from writing to source files in a project? I want to edit source files externally and only use Xcode for debugging and so I want to prevent any accidental modifications getting saved via xcode. (Obviously I want Xcode to pickup external changes to files when I build/debug) One possible solution that I thought of was to enable app sandbox entitlements on xcode and manually maintain a list of directories that it should not write to. Is this feasible? Any other ideas? On the sandboxing thing, I'm not sure if Xcode is disqualified as per Apple's Sandboxing Requirements.

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  • What should a freelancer's business card have?

    - by Sergio
    For example, when I first started out freelancing a year ago, my business card had my name, email and website - and up top a list of the technologies I'm comfortable with. In retrospect I don't feel this was a wise decision. Why would a potential client know what Python or Ruby is? How could he know what .NET was? I still have a couple of the old batch left, but I'm going to send out for some new cards. What do you recommend we developers have to show on our business cards? Am I correct in thinking listing technologies is meaningless to potential clients?

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  • Predicting advantages of database denormalization

    - by Janus Troelsen
    I was always taught to strive for the highest Normal Form of database normalization, and we were taught Bernstein's Synthesis algorithm to achieve 3NF. This is all very well and it feels nice to normalize your database, knowing that fields can be modified while retaining consistency. However, performance may suffer. That's why I am wondering whether there is any way to predict the speedup/slowdown when denormalizing. That way, you can build your list of FD's featuring 3NF and then denormalize as little as possible. I imagine that denormalizing too much would waste space and time, because e.g. giant blobs are duplicated or it because harder to maintain consistency because you have to update multiple fields using a transaction. Summary: Given a 3NF FD set, and a set of queries, how do I predict the speedup/slowdown of denormalization? Link to papers appreciated too.

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  • Rails noob - How to work on data stored in models

    - by Raghav Kanwal
    I'm a beginner to Ruby and Rails, and I have made a couple applications like a Microposts clone and a Todo-List for starters, but I'm starting work on another project. I've got 2 models - user and tracker, you log in via the username which is authenticated and you can log down data which is stored in the tracker table. The tracker has a column named "Calories" and I would like Rails to sum all of the values entered if they are on the same date, and output the result which is subtracted from, say 3000 in a new statement after the display of the model. I know what I'm talking about is just ruby code, im just not sure how to incorporate it. :( Could someone please guide me through this? And also link me to some guides/tutorials which teach working on data from models? Thank you :)

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  • Will Google penalize subdomains if content is nearly identical

    - by John Pham
    I have created a subdomain for a town in San Diego that's ranking very well for it's keywords: http://carmelvalleymortgage.loanrebateinc.com/ I want to replicate this subdomain's content for another town in San Diego: http://sandiego.mortgage.loanrebateinc.com/ I will edit the text, tags, image files specific to each town, otherwise the verbiage will be identical. Question: Will Google penalize the main site? Will Google penalize the subdomains and list the content as spam? If yes to either 1 or 2, what strategies can I implement to prevent this? I'm using WordPress.

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  • How can I get my dynamic site search results content indexed by Google?

    - by Kris
    I have a site that is simply a search box to search a cloud-hosted database of .tiff images, and then all of my content can only be accessed by entering a search term. So for example, you're on the home page www.example.com and you type in "search" to the box and hit submit. Then it takes you to www.example.com/?q=search, which is a page of all my .tiff images with "search" in the description. How can I get a page like www.example.com/?q=search indexed, WITHOUT making a humungous list of search terms that people might type in?? I know about mod_rewrite, but it seems like for that you need to know ahead of time which URLs you'll need to convert, which I don't. All of these pages will be dynamically user-generated by typing into the search field. Please help!

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  • Download Firefox 3.6.4 Build 4 (Beta)

    - by samsudeen
    Firefox has released its latest version 3.6.4 as beta. User who has already installed Firefox 3.6.4  can use the update check option in the browser will recognize to download it automatically,so that the browser can be updated. You can also download the latest beta version from the direct link (Firefox 3..6.4) of Mozilla website with the option to select the language and operating system version. As the per the release note from Mozilla this build works on the out of process plug-in module for Adobe Flash, Apple QuickTime or Microsoft Silver light plug-in, so that If a plug-in crashes or freezes, it will not affect the rest of Firefox. You will be able to reload the page to restart the plug-in and try again. The release note also states that many of the security issues and and total of 194 issues from the BugZilla list is fixed. Join us on Facebook to read all our stories right inside your Facebook news feed.

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  • iPod is not visible to Banshee 1.5.0

    - by prule
    I have a brand new ipod nano, and if I plug it in to my media center running Ubuntu 9.10, it gets mounted and I can see it in Nautilus. Banshee, however, does not list it anywhere. Under preferences/extensions, I've checked that the ipod plugin is enabled. Rhythmbox could see it okay. I found some forums suggesting uninstalling Rythmbox might help, but it hasn't. Any other suggestions about why Banshee won't see it? Is the ipod too new? Thanks.

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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  • What should be contained in a game scene graph?

    - by Bunkai.Satori
    Would you help me to clarify, please, what what exactly should be contained within a game scene graph? See the following list, please: Game Actors? (obviously yes, all the objects changing state should be the major prart of the Scene Graph) Simple static game ojbects? (I mean ojects places in the background that do not get animated, neither do they collide) Game Triggers? Game Lights? Game Cameras? Weapon Bullets? Game Explosions and Special Effects? The above considered object types. Now to the coverage of the scene graph: Should a scene graph contain the whole game level map since the level start, or should it contain only the visible portion of the map? If the second is true, it would mean that scene graph would be continuously updated, by adding/removing game objects, as the player moves. However, containing only the visible are of the map obviously would be much faster to traverse and update.

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  • USA keyboard layout keeps getting added on login

    - by Scott Severance
    I use the USA International keyboard layout. Every time I log in, the USA layout gets added to my list of layouts, which causes the keyboard layout indicator to be displayed. How can I stop the USA layout from being added? Additional info: I'm running Natty. Until recently, I had all four layout slots filled. Recently I changed from SCIM to iBus. With this change, I no longer need multiple layouts since iBus better handles my needs. So, I don't want both indicators (iBus and Keyboard layout) showing up.

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  • Did You Know? What settings to always change

    - by Kalen Delaney
    A week ago, I taught my SQL Server 2012 Internals class to a great group of very interactive students. Even though a dozen of them were taking the class remotely, there were still lots of really great questions and and lots of discussion. One of the students asked if I could summarize all the settings that I recommended changing from the default, right out of the box. I said I’d try to put a list together by the end of the week, but I didn’t make it. So I said I would put it together and blog it....(read more)

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