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  • Moving monarchs and dragons: migrating the JDK bugs to JIRA

    - by darcy
    Among insects, monarch butterflies and dragonflies have the longest migrations; migrating JDK bugs involves a long journey as well! As previously announced by Mark back in March, we've been working according to a revised plan to transition the JDK bug management from Sun's legacy system to initially an Oracle-internal JIRA instance which is afterward made visible and usable externally. I've been busily working on this project for the last few months and the team has made good progress on many aspects of the effort: JDK bugs will be imported into JIRA regardless of age; bugs will also be imported regardless of state, including closed bugs. Consequently, the JDK bug project will start pre-populated with over 100,000 existing bugs, some dating all the way back to 1994. This will allow a continuity of information and allow new issues to be linked to old ones. Using a custom import process, the Sun bug numbers will be preserved in JIRA. For example, the Sun bug with bug number 4040458 will become "JDK-4040458" in JIRA. In JIRA the project name, "JDK" in our case, is part of the bug's identifier. Bugs created after the JIRA migration will be numbered starting at 8000000; bugs imported from the legacy system have numbers ranging between 1000000 and 79999999. We're working with the bugs.sun.com team to try to maintain continuity of the ability to both read JDK bug information as well as to file new incidents. At least for now, the overall architecture of bugs.sun.com will be the same as it is today: it will be a gateway bridging to an Oracle-internal system, but the internal system will change to JIRA from the legacy database. Generally we are aiming to preserve the visibility of bugs currently viewable on bugs.sun.com; however, bugs in areas not related to the JDK will not be visible after the transition to JIRA. New incoming incidents will be sent to a separate JIRA project for initial triage before possibly being moved into the JDK project. JDK bug management leans heavily on being able to track the state of bugs in multiple releases, especially to coordinate delivering synchronized security releases (known as CPUs, critital patch updates, in Oracle parlance). For a security release, it is common for half a dozen or more release trains to be affected (for example, JDK 5, JDK 6 update, OpenJDK 6, JDK 7 update, JDK 8, virtual releases for HotSpot express, etc.). We've determined we need to track at least the tuple of (release, responsible engineer/assignee for the release, status in the release) for the release trains a fix is going into. To do this in JIRA, we are creating a separate port/backport issue type along with a custom link type to allow the multiple release information to be easily grouped and presented together. The Sun legacy system had a three-level classification scheme, product, category, and subcategory. Out of the box, JIRA only has a one-level classification, component. We've implemented a custom second-level classification, subcomponent. As part of the bug migration we've taken the opportunity to think about how bugs should be grouped under a two-level system and we'll the new system will be simpler and more regular. The main top-level components of the JDK product will include: core-libs client-libs deploy install security-libs other-libs tools hotspot For the libs areas, the primary name of the subcomportment will be the package of the API in question. In the core-libs component, there will be subcomponents like: java.lang java.lang.class_loading java.math java.util java.util:i18n In the tools component, subcomponents will primarily correspond to command names in $JDK/bin like, jar, javac, and javap. The first several bulk imports of the JDK bugs into JIRA have gone well and we're continuing to refine the import to have greater fidelity to the current data, including by reconstructing information not brought over in a structured fashion during the previous large JDK bug system migration back in 2004. We don't currently have a firm timeline of when the new system will be usable externally, but as it becomes available, I'll share further information in follow-up blog posts.

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  • Valuing "Working Software over Comprehensive Documentation"

    - by tom.spitz
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} I subscribe to the tenets put forth in the Manifesto for Agile Software Development - http://agilemanifesto.org. As Oracle's chief methodologist, that might seem a self-deprecating attitude. After all, the agile manifesto tells us that we should value "individuals and interactions" over "processes and tools." My job includes process development. I also subscribe to ideas put forth in a number of subsequent works including Balancing Agility and Discipline: A Guide for the Perplexed (Boehm/Turner, Addison-Wesley) and Agile Project Management: Creating Innovative Products (Highsmith, Addison-Wesley). Both of these books talk about finding the right balance between "agility and discipline" or between a "predictive and adaptive" project approach. So there still seems to be a place for us in creating the Oracle Unified Method (OUM) to become the "single method framework that supports the successful implementation of every Oracle product." After all, the real idea is to apply just enough ceremony and produce just enough documentation to suit the needs of the particular project that supports an enterprise in moving toward its desired future state. The thing I've been struggling with - and the thing I'd like to hear from you about right now - is the prevalence of an ongoing obsession with "documents." OUM provides a comprehensive set of guidance for an iterative and incremental approach to engineering and implementing software systems. Our intent is first to support the information technology system implementation and, as necessary, support the creation of documentation. OUM, therefore, includes a supporting set of document templates. Our guidance is to employ those templates, sparingly, as needed; not create piles of documentation that you're not gonna (sic) need. In other words, don't serve the method, make the method serve you. Yet, there seems to be a "gimme" mentality in some circles that if you give me a sample document - or better yet - a repository of samples - then I will be able to do anything cheaply and quickly. The notion is certainly appealing AND reuse can save time. Plus, documents are a lowest common denominator way of packaging reusable stuff. However, without sustained investment and management I've seen "reuse repositories" turn quickly into garbage heaps. So, I remain a skeptic. I agree that providing document examples that promote consistency is helpful. However, there may be too much emphasis on the documents themselves and not enough on creating a system that meets the evolving needs of the business. How can we shift the emphasis toward working software and away from our dependency on documents - especially on large, complex implementation projects - while still supporting the need for documentation? I'd like to hear your thoughts.

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  • SEASON'S GREETINGS AND HAPPY HOLIDAYS

    - by klaudia.drulis
    p.msonormal { margin:0in; margin-bottom:.0001pt; font-size:11.0pt; font-family:calibri; } li.msonormal { margin:0in; margin-bottom:.0001pt; font-size:11.0pt; font-family:calibri; } p.listparagraph { margin-top:0in; margin-right:0in; margin-bottom:.0001pt; margin-left:.5in; font-size:11.0pt; font-family:calibri; } -- ! Please follow Guidelines for a proper working email ! ___________________________________________________________________________________________________________________ Oracle standard tags   symbol entity Special character Ampersand & & Apostrophe ’ ’ Copyright © © Ellipsis … … Em dash — — En dash – – Euro € € Pound £ £ Left quote “ “ Right quote ” ” Registered trademark ® ® Trademark ™ ℄ Yen ¥ ¥ ___________________________________________________________________________________________________________________ IMPORTANT in creating a link to have a desired color (red, black, etc) that will work in Hotmail, Yahoo, Outlook, and Gmail You MUST Place the inside the Example Click Here The order you must follow to make the colored link appear in browsers. If not the default window link will appear 1. Select the word you want to use for the link 2. Select the desired color, Red, Black, etc 3. Select bold if necessary ___________________________________________________________________________________________________________________ Templates use two sizes of fonts and the sans-serif font tag for the email. All Fonts should be (Arial, Helvetica, sans-serif) tags Normal size reading body fonts should be set to the size of 2. Small font sizes should be set to 1 !!!!!!!DO NOT USE ANY OTHER SIZE FONT FOR THE EMAILS!!!!!!!! ___________________________________________________________________________________________________________________ --   SEASON'S GREETINGS AND HAPPY HOLIDAYS Click here to view the e-card We would like to wish you a Merry Christmas and a prosperous new year. Tanti auguri di buon natale e felice anno nuovo!!! Je vous souhaite de joyeuses fetes, et tous mes voeux de succes pour l'annee a venir ! Tous mes voeux de bonheur, de succes et d’epanouissement pour 2011! Va urez Sarbatori Fericite si un an nou fericit!!! El equipo de Recruitment de Oracle te desea una feliz navidad y un fantastico 2011 Namens het campus recruitment team wensen wij je fijne feestdagen en een uitdagend 2011! In this closing paragraph, reinforce the primary benefit or opportunity being offered. Include a call to action and contact information. Body copy to this point should not exceed 150 words. Wszystkim Sympatykom naszego Blogu skladamy zyczenia Spokojnych i Radosnych Swiat Bozego Narodzenia oraz Pomyslnosci i Sukcesów w Nowym Roku.     Stay Connected: Facebook Experienced YouTube Twitter OracleMix Graduates Copyright © 2010, Oracle and/or its affiliates. All rights reserved.    

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  • Managing Social Relationships for the Enterprise – Part 2

    - by Michael Snow
    12.00 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-fareast-font-family:Calibri; mso-bidi-font-family:"Times New Roman";} Reggie Bradford, Senior Vice President, Oracle  On September 13, 2012, I sat down with Altimeter Analyst Jeremiah Owyang to talk about how enterprise businesses are approaching the management of both their social media strategies and internal structures. There’s no longer any question as to whether companies are adopting social full throttle. That’s exactly the way it should be, because it’s a top online behavior across all age groups. For your consumers, it’s an ingrained, normal form of communication. And beyond connecting with friends, social users are reaching out for information and service from brands. Jeremiah tells us 29% of Twitter followers follow a brand and 58% of Facebook users have “Liked” a brand. Even on the B2B side, people act on reviews and recommendations. Just as in the early 90’s we saw companies move from static to dynamic web sites, businesses of all sizes are moving from just establishing a social presence to determining effective and efficient ways to use it. I like to say we’re in the 2nd or 3rd inning of a 9-inning game. Corporate social started out as a Facebook page, it’s multiple channels servicing customers wherever they are. Social is also moving from merely moderating to analyzing so that the signal can be separated from the noise, so that impactful influencers can be separated from other users. Organizationally, social started with the marketers. Now we’re getting into social selling, commerce, service, HR, recruiting, and collaboration. That’s Oracle’s concept of enterprise social relationship management, a framework to extend social across the entire organization real-time in as holistic a way as possible. Social requires more corporate coordination than ever before. One of my favorite statistics is that the average corporation at enterprise has 178 social accounts, according to Altimeter. Not all of them active, not all of them necessary, but 178 of them. That kind of fragmentation creates risk, so the smarter companies will look for solutions (as opposed to tools) that can organize, scale and defragment, as well as quickly integrate other networks and technologies that will come along. Our conversation goes deep into the various corporate social structures we’re seeing, as well as the advantages and disadvantages of each. There are also a couple of great examples of how known brands used an integrated, holistic approach to achieve stated social goals. What’s especially exciting to me is the Oracle SRM framework for the enterprise provides companywide integration into one seamless system. This is not a dream. This is going to have substantial business impact in the next several years.

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  • Know Your Service Request Status

    - by Get Proactive Customer Adoption Team
    Untitled Document To monitor a Service Request or not to monitor a Service Request... That should never be the question Monitoring the Service Requests you create is an essential part of the process to resolve your issue when you work with a Support Engineer. If you monitor your Service Request, you know at all times where it is in the process, or to be more specific, you know at all times what action the Support Engineer has taken on your request and what the next step is. When you think about it, it is rather simple... Oracle Support is working the issue, Oracle Development is working the issue, or you are. When you check on the status, you may find that the Support Engineer has a question for you or the engineer is waiting for more information to resolve the issue. If you monitor the Service Request, and respond quickly, the process keeps moving, and you’ll get your answer more quickly. Monitoring a Service Request is easy. All you need to do is check the status codes that the Support Engineer or the system assigns to your Service Request. These status codes are not static. You will see that during the life of your Service request, it will go through a variety of status codes. The best advice I can offer you when you monitor your Service Request is to watch the codes. If the status is not changing, or if you are not getting responses back within the agreed timeframes, you should review the action plan the Support Engineer has outlined or talk about a new action plan. Here are the most common status codes: Work in Progress indicates that your Support Engineer is researching and working the issue. Development Working means that you have a code related issue and Oracle Support has submitted a bug to Development. Please pay a particular attention to the following statuses; they indicate that the Support Engineer is waiting for a response from you: Customer Working usually means that your Support Engineer needs you to collect additional information, needs you to try something or to apply a patch, or has more questions for you. Solution Offered indicates that the Support Engineer has identified the problem and has provided you with a solution. Auto-Close or Close Initiated are statuses you don’t want to see. Monitoring your Service Request helps prevent your issues from reaching these statuses. They usually indicate that the Support Engineer did not receive the requested information or action from you. This is important. If you fail to respond, the Support Engineer will attempt to contact you three times over a two-week period. If these attempts are unsuccessful, he or she will initiate the Auto-Close process. At the end of this additional two-week period, if you have not updated the Service Request, your Service Request is considered abandoned and the Support Engineer will assign a Customer Abandoned status. A Support Engineer doesn’t like to see this status, since he or she has been working to solve your issue, but we know our customers dislike it even more, since it means their issue is not moving forward. You can avoid delays in resolving your issue by monitoring your Service Request and acting quickly when you see the status change. Respond to the request from the engineer to answer questions, collect information, or to try the offered solution. Then the Support Engineer can continue working the issue and the Service Request keeps moving forward towards resolution. Keep in mind that if you take an extended period of time to respond to a request or to provide the information requested, the Support Engineer cannot take the next step. You may inadvertently send an implicit message about the problem’s urgency that may not match the Service Request priority, and your need for an answer. Help us help you. We want to get you the answer as quickly as possible so you can stay focused on your company’s objectives. Now, back to our initial question. To monitor Service Requests or not to monitor Service Requests? I think the answer is clear: yes, monitor your Service Request to resolve the issue as quickly as possible.

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  • Talking JavaOne with Rock Star Kirk Pepperdine

    - by Janice J. Heiss
    Kirk Pepperdine is not only a JavaOne Rock Star but a Java Champion and a highly regarded expert in Java performance tuning who works as a consultant, educator, and author. He is the principal consultant at Kodewerk Ltd. He speaks frequently at conferences and co-authored the Ant Developer's Handbook. In the rapidly shifting world of information technology, Pepperdine, as much as anyone, keeps up with what's happening with Java performance tuning. Pepperdine will participate in the following sessions: CON5405 - Are Your Garbage Collection Logs Speaking to You? BOF6540 - Java Champions and JUG Leaders Meet Oracle Executives (with Jeff Genender, Mattias Karlsson, Henrik Stahl, Georges Saab) HOL6500 - Finding and Solving Java Deadlocks (with Heinz Kabutz, Ellen Kraffmiller Martijn Verburg, Jeff Genender, and Henri Tremblay) I asked him what technological changes need to be taken into account in performance tuning. “The volume of data we're dealing with just seems to be getting bigger and bigger all the time,” observed Pepperdine. “A couple of years ago you'd never think of needing a heap that was 64g, but today there are deployments where the heap has grown to 256g and tomorrow there are plans for heaps that are even larger. Dealing with all that data simply requires more horse power and some very specialized techniques. In some cases, teams are trying to push hardware to the breaking point. Under those conditions, you need to be very clever just to get things to work -- let alone to get them to be fast. We are very quickly moving from a world where everything happens in a transaction to one where if you were to even consider using a transaction, you've lost." When asked about the greatest misconceptions about performance tuning that he currently encounters, he said, “If you have a performance problem, you should start looking at code at the very least and for that extra step, whip out an execution profiler. I'm not going to say that I never use execution profilers or look at code. What I will say is that execution profilers are effective for a small subset of performance problems and code is literally the last thing you should look at.And what is the most exciting thing happening in the world of Java today? “Interesting question because so many people would say that nothing exciting is happening in Java. Some might be disappointed that a few features have slipped in terms of scheduling. But I'd disagree with the first group and I'm not so concerned about the slippage because I still see a lot of exciting things happening. First, lambda will finally be with us and with lambda will come better ways.” For JavaOne, he is proctoring for Heinz Kabutz's lab. “I'm actually looking forward to that more than I am to my own talk,” he remarked. “Heinz will be the third non-Sun/Oracle employee to present a lab and the first since Oracle began hosting JavaOne. He's got a great message. He's spent a ton of time making sure things are going to work, and we've got a great team of proctors to help out. After that, getting my talk done, the Java Champion's panel session and then kicking back and just meeting up and talking to some Java heads."Finally, what should Java developers know that they currently do not know? “’Write Once, Run Everywhere’ is a great slogan and Java has come closer to that dream than any other technology stack that I've used. That said, different hardware bits work differently and as hard as we try, the JVM can't hide all the differences. Plus, if we are to get good performance we need to work with our hardware and not against it. All this implies that Java developers need to know more about the hardware they are deploying to.”

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  • Attending a Career Fair: &ldquo;Don&rsquo;t be shy &ndash; Be prepared&rdquo;

    - by jessica.ebbelaar
    There are a large number of ways to interact with companies nowadays. The career fair is a very effective and personal way to interact with a number of different companies in a very short period of time. Here are some simple tips to help you perform during a career fair. Do research The key to being successful at a career fair is to do research before you go. Make a first selection of the companies you feel could be interesting for you. Include many types of employers. Once you have decided on the list of companies you want to visit, go to their career portal. Inform yourself about what the company does, i.e what roles there are available, how the company culture is described, what impression the testimonials give you. The question that you still have after reviewing this information, are the ones you can discuss with the company on the fair. Sell yourself Visit the companies you have on your top 5 list first, so you will be at your highest energy level to make that first impression. Think in advance about what you are going to tell the recruiter. Prepare a 30-second introduction (including degree, strengths, skills & experience) Be confident when you talk about your experience. Remember to start the conversation with a smile, make good eye contact and give a firm handshake. You could be speaking to your next manager, so be professional! If you already know what jobs you are interested in, relate your skills and experience to the roles that the company has available. If you are not yet sure gather as much information as you can about employment and/or hiring procedures, specific skills necessary for different jobs, training and career paths. Stand out As career fairs are very crowded and the attending companies meet with a lot of potential candidates on one day, you have to make sure you are noticed in a positive way. A good preparation and asking questions that show you have a good understanding of the industry, organization and roles will help you. Be aware of time demands on employers. Do not monopolize an employer's time. Dress appropriately to make a good first impression. Bring your resume Do not forget to bring your resume in print or on a USB-stick to the fair. If you are searching for different types of jobs, bring different versions of your resume. Your resume should be short and professional on white paper that is free of graphics or fancy print styles and containing larger margins for interviewer notes. Follow up After each conversation ask who you can contact for follow-up discussions about the specific roles. Use the back of a business card to record notes that help you remember important details and follow-up instructions. If no card is available, record the contact information and your comments in your notepad or phone. Last but not least, thank everyone you talk to for their time. Follow up as soon as possible with thank you notes that address the companies’ hiring needs, your qualifications, and express your desire for a second interview. What not to do… Do not visit a company with a group of friends. Interact with the companies on your own, to make your own positive impression. Do not walk up to a recruiter and interrupt a current conversation; wait your turn and be polite. What you should absolutely avoid is a grab and run on freebies! Take the time to speak to the company and ask for a freebie at the end of the conversation in case they are not offered to you. Good luck with the preparations for the career fair you will attend. Oracle recruiters look forward to meet you! They will be present on a large number of fairs in the region. For an overview of the fairs go to the Events & Calendar page on http://campus.oracle.com If you have any questions related to this article feel free to contact [email protected].

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  • SR Activity Summaries Via Direct Email? You Bet!

    - by PCat
    Courtesy of Ken Walker. I’m a “bottom line” kind of guy.  My friends and co-workers will tell you that I’m a “Direct Communicator” when it comes to work or my social life.  For example, if I were to come up with a fantastic new recipe for a low-fat pan fried chicken, I’d Tweet, email, or find a way to blast the recipe directly to you so that you could enjoy it immediately.  My friends would see the subject, “Awesome New Fried Chicken” and they’d click and see the recipe there before them.Others are “Indirect Communicators.”  My friend Joel is like this.  He would post the recipe in his blog, and then Tweet or email a link back to his blog with a subject, “Fried Chicken.”  Then Joel would sit back and expect his friends to read the email, AND click the link to his blog, and then read the recipe.  As a fan of the “Direct” method, I wish there was a way for me to “Opt-in” for immediate updates from Joel so I could see the recipe without having to click over to his blog to search for it.The same is true for MOS.  If you’ve ever opened a Service Request through My Oracle Support (MOS), you know that most of the communication between you and the Oracle Support Engineer with respect to the issue in the SR, is done via email.  Which type of email would you rather receive in your email account? Example1:Your SR has been updated.  Click HERE to see the update. Or Example2:Your SR has been updated.  Here is the update:  “Hi John, Oracle Development has completed the patch we’ve been waiting for!  Here’s a direct “LINK” to the patch that should resolve your issue.  Please download and install the patch via the instructions (included with the link) and let me know if it does, in fact, resolve your issue!”Example2 is available to you!  All you need to do is to “Opt-In” for the direct email updates.  The default is for the indirect update as seen in Example1.  To turn on “Service Request Details in Email” simply follow these instructions (aided by the screenshot below):1.    Log into MOS, and click on your name in the upper right corner.  Select “My Account.”2.    Make sure “My Account” is highlighted in bold on the left.3.    Turn ON, “Service Request Details in Email” That’s it!  You will now receive the SR Updates, directly in your email account without having to log into MOS, click the SR, scroll down to the updates, etc.  That’s better than Fried Chicken!  (Well; almost better....).

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  • Passing data between the VirtualBox Host and the Guest

    - by Fat Bloke
    Here's a good question: "How can you figure out the VM name from within the VM itself?" While this data is not automatically available, the general purpose, and very powerful VirtualBox "GuestProperty" APIs can be used from the host and guest to pass arbitrary data, in key/value pairs format, in and out of the guest. Note that this does require that the VirtualBox Guest Additions have been installed in the guest. To play with this, try using the "VBoxManage" command line on your VirtualBox host machine, and "VBoxControl" in the guest. Host syntax VBoxManage guestproperty get <vmname>|<uuid> <property> [--verbose] VBoxManage guestproperty set <vmname>|<uuid> <property> [<value> [--flags <flags>]] VBoxManage guestproperty enumerate <vmname>|<uuid> [--patterns <patterns>] VBoxManage guestproperty wait <vmname>|<uuid> <patterns> [--timeout <msec>] [--fail-on-timeout]   Guest syntax VBoxControl.exe guestproperty        get <property> [-verbose] VBoxControl.exe guestproperty        set <property> [<value> [-flags <flags>]] VBoxControl.exe guestproperty        enumerate [-patterns <patterns>] VBoxControl.exe guestproperty        wait <patterns>                                      [-timestamp <last timestamp>]                                      [-timeout <timeout in ms>  So to solve our problem above, we set the vm name in the Host system on an arbitrary key like this: $ VBoxManage guestproperty set "Windows 7 (x64)" /MyData/VMname "Windows 7 (x64)" And within the guest we can use: C:\Program Files\Oracle\VirtualBox Guest Additions>VBoxControl.exe guestproperty get /MyData/VMname Oracle VM VirtualBox Guest Additions Command Line Management Interface Version 4.1.14 (C) 2008-2012 Oracle Corporation All rights reserved. Value: Windows 7 (x64) The GuestProperty API is pretty powerful, so for the interested, get more info in the User Manual. - FB 

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  • Paper-free Customer Engagement

    - by Michael Snow
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Appropriate repost from our friends at the AIIM blog: Digital Landfill -- John Mancini, supporting our mission of enabling customer engagement through better technology choices.  ---------- My wife didn't even give me a card for #wpfd - and they say husbands are bad at remembering anniversaries Well, today is the third World Paper Free Day.  I just got off the Tweet Jam, and there was a host of ideas for getting rid of -- or at least reducing -- paper. When we first started talking about "paper-free" most of the reasons raised to pursue this direction were "green" reasons.  I'm glad to see that the thinking has moved on to questions about how getting rid of paper and digitizing processes helps improve customer engagement.  And the bottom line.  And process responsiveness.  Not that the "green" reasons have gone away, but it's nice to see a maturation in the BUSINESS reasons to get rid of paper. Our World Paper Free Handbook (do not, do not, do not print it!) looks at how less paper in the workplace delivers significant benefits. Key findings show eliminating paper from processes can improve the responsiveness of customer service by 300 percent. Removing paper from business processes and moving content to PCs and tablets has the added advantage of helping companies adopt mobile-enable processes and eliminate elapsed time, lost forms, poor data and re-keying. To effectively mobile-enable processes and reduce reliance on paper, data should be captured as close to the point of origination as possible, which makes information easily available to whomever needs it, wherever they are, in the shortest time possible. This handbook summarizes the value of automating manual, paper-based processes. It then goes a step beyond to provide actionable steps that will set you on the path to productivity, profitability, and, yes, less paper.  Get your copy today and send the link around to your peers and colleagues.  Here's the link; please share it! http://www.aiim.org/Research-and-Publications/Research/AIIM-White-Papers/WPFD-Revolution-Handbook And don't miss out on the real world discussions about increasing engagement with WebCenter in new webinars being offered over the next couple of weeks:  October 30, 2012:  ResCare Solves Content Lifecycle Challenges with Oracle WebCenter November 1, 2012: WebCenter Content for Applications: Streamline Processes with Oracle WebCenter Content Management for Human Resources Applications Available On-Demand:  Using Oracle WebCenter to Content-Enable Your Business Applications

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  • Introduction to WebCenter Personalization: &ldquo;The Conductor&rdquo;

    - by Steve Pepper
    There are some new faces in the town of WebCenter with the latest 11g PS3 release.  A new component has introduced itself as "Oracle WebCenter Personalization", a.k.a WCP, to simplify delivery of a personalized experience and content to end users.  This posting reviews one of the primary components within WCP: "The Conductor". The Conductor: This ain't just an ordinary cloud... One of the founding principals behind WebCenter Personalization was to provide an open client-side API that remains independent of the technology invoking it, in addition to independence from the architecture running it.  The Conductor delivers this, and much, much more. The Conductor is the engine behind WebCenter Personalization that allows flow-based documents, called "Scenarios", to be managed and executed on the server-side through a well published and RESTful api.      The Conductor also supports an extensible model for custom provider integration that can be easily invoked within a Scenario to promote seamless integration with existing business assets. Introducing the Scenario Conductor Scenarios are declarative offline-authored documents using the custom Personalization JDeveloper bundle included with WebCenter.  A Scenario contains one (or more) statements that can: Create variables that are scoped to the current execution context Iterate over collections, or loop until a specific condition is met Execute one or more statements when a condition is met Invoke other scenarios that exist within the same namespace Invoke a data provider that integrates with custom applications Once a variable is assigned within the Scenario's execution context, it can be referenced anywhere within the same Scenario using the common Expression Language syntax used in J2EE web containers. Scenarios are then published and tested to the Integrated WebLogic Server domain, or published remotely to other domains running WebCenter Personalization. Various Client-side Models The Conductor server API is built upon RESTful services that support a wide variety of clients able to communicate over HTTP.  The Conductor supports the following client-side models: REST:  Popular browser-based languages can be used to manage and execute Conductor Scenarios.  There are other public methods to retrieve configured provider metadata that can be used by custom applications. The Conductor currently supports XML and JSON for it's API syntax. Java: WebCenter Personalization delivers a robust and light-weight java client with the popular Jersey framework as it's foundation.  It has never been easier to write a remote java client to manage remote RESTful services. Expression Language (EL): Allow the results of Scenario execution to control your user interface or embed personalized content using the session-scoped managed bean.  The EL client can also be used in straight JSP pages with minimal configuration. Extensible Provider Framework The Conductor supports a pluggable provider framework for integrating custom code with Scenario execution.  There are two types of providers supported by the Conductor: Function Provider: Function Providers are simple java annotated classes with static methods that are meant to be served as utilities.  Some common uses would include: object creation or instantiation, data transformation, and the like.  Function Providers can be invoked using the common EL syntax from variable assignments, conditions, and loops. For example:  ${myUtilityClass:doStuff(arg1,arg2))} If you are familiar with EL Functions, Function Providers are based on the same concept. Data Provider: Like Function Providers, Data Providers are annotated java classes, but they must adhere to a much more strict object model.  Data Providers have access to a wealth of Conductor services, such as: Access to namespace-scoped configuration API that can be managed by Oracle Enterprise Manager, Scenario execution context for expression resolution, and more.  Oracle ships with three out-of-the-box data providers that supports integration with: Standardized Content Servers(CMIS),  Federated Profile Properties through the Properties Service, and WebCenter Activity Graph. Useful References If you are looking to immediately get started writing your own application using WebCenter Personalization Services, you will find the following references helpful in getting you on your way: Personalizing WebCenter Applications Authoring Personalized Scenarios in JDeveloper Using Personalization APIs Externally Implementing and Calling Function Providers Implementing and Calling Data Providers

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  • Get More From Your Service Request

    - by Get Proactive Customer Adoption Team
    Leveraging Service Request Best Practices Use best practices to get there faster. In the daily conversations I have with customers, they sometimes express frustration over their Service Requests. They often feel powerless to make needed changes, so their sense of frustration grows. To help you avoid some of the frustration you might feel in dealing with your Service Requests (SR), here are a few pointers that come from our best practice discussions. Be proactive. If you can anticipate some of the questions that Support will ask, or the information they may need, try to provide this up front, when you log the SR. This could be output from the Remote Diagnostic Agent (RDA), if this is a database issue, or the output from another diagnostic tool, if you’re an EBS customer. Any information you can supply that helps us understand the situation better, helps us resolve the issue sooner. As you use some of these tools proactively, you might even find the solution to the problem before you log an SR! Be right. Make sure you have the correct severity level. Since you select the initial severity level, it’s easy to accept the default without considering how significant this may be. Business impact is the driving factor, so make sure you take a moment to select the severity level that is appropriate to the situation. Also, make sure you ask us to change the severity level, should the situation dictate. Be responsive! If this is an important issue to you, quickly follow up on any action plan submitted to you by Oracle Support. The support engineer assigned to your Service Request will be able to move the issue forward more aggressively when they have the needed information. This is crucial in resolving your issues in a timely manner. Be thorough. If there are five questions in the action plan, make sure you provide an answer for all five questions in one response, rather than trickling them in one at a time. This will allow the engineer to look at all of the information as a whole and to avoid multiple trips to your SR, saving valuable time and getting you a resolution sooner. Be your own advocate! You know your situation best; make sure Oracle Support understands both how and why this issue is important to you and your company. Use the escalation process if you're concerned that your SR isn't going the right direction, the right pace, or through the right person. Don't wait until you're frustrated and angry. An escalation is as simple as a quick conversation on the phone and can be amazingly effective in getting your issues back on track. The support manager you speak with is empowered to make any needed changes. Be our partner. You can make your support experience better. When your SR has been resolved, you may receive a survey request. This is intended to get your feedback about how your SR went and what we can do to improve your overall support experience. Oracle Support is here to help you. Our goal with any Service Request is to provide the best possible solution as quickly as possible. With your help, we’ll be able to do this with your Service Request too.  

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  • ORA-4031 Troubleshooting Tool ???

    - by Takeyoshi Sasaki
    ORA-4031 ???????????????????? SGA ????????????(??????)??????????????????????????????????????????????????? ORA-4031 ??????????????????? ORA-4031 Troubleshooting Tool ??????????? ORA-4031 Troubleshooting Tool ?? ORA-4031 Troubleshooting Tool ? ORA-4031 ????????? ORA-4031 ???????????????????????????????????WEB????????????????????????????????My Oracle Support ??????????????????????? ORA-4031 ??????????????????????????????ORA-4031 ?????????????????????????????? ORA-4031 Troubleshooting Tool ???????? My Oracle Support ?????? Diagnostic Tools Catalog ??  ORA-4031 Troubleshooting Tool ???????????????? ORA-4031 Troubleshooting Tool ??????????????? ORA-4031 Troubleshooting Tool ????? ???2??????????????? ORA-4031 ?????????????????????????????ORA-4031 Troubleshooting Tool ????????????????????????????????????????ORA-4031 ???????????????????? ??????????????? ORA-4031???????????? ????????????? ORA-4031 ?????? AWR???????????????????????????????????????????????????????????? ????·???????·???????????? ORA-4031 ?????????? ????????? SR ?????????????????????????? [ADR] ????·??????·?????????? [10g ???] AWR?????(STATSPACK????)???? ?????????? ORA-4031 ????????????????????????????????????????????? ORA-4031 ?????????????? ORA-4031 ??????1?1??????????? ORA-4031 Troubleshooting Tool ???????????(??????????????)???????? ORA-4031 ????????? ???????????????????????????????????????????????? ??????????????????????????????????????1)High Session_Cached_Cursor Setting Causing Excessive Consumption of Shared Pool???SESSION_CACHED_CURSOR ??????????????????????????????????????????????2)Insufficient SGA Free Memory at StartupThis issue could occur if in the init.ora parameters of your Alert log, (shared_pool_size + large_pool_size + java_pool_size + db_keep_cache_size + streams_pool_size + db_cache_size) / sga_target is greater than 90%.????????????????????????? ?????????????? shared_pool_size, large_pool_size, java_pool_size, db_keep_cache_size, streams_pool_size, db_cache_size ????? /sga_target ??? 90% ??????????????????sga_target ??? memory_target ??????????????????????????????????????????????????????????????????? shared_pool_size ???????????????????????????????????????????????????????????????????????(?????????)? sga_target ????????????????????????????????????????????????????????????? ?????????????????????????????????????????????1)In your Alert log,* Look for parameters under "System parameters with non-default values:". If session_cached_cursor * 2000 / shared_pool_size is greater than 10%, then session_cached_cursors are consuming significant shared_pool_size.??? ????????????? "System parameters with non-default values:" ????  session_cached_cursor * 2000 ??? shared_pool_size ? 10% ???????????????????????? ???2) In your Alert log, SGA Utilization (Sum of shared_pool_size, large_pool_size, java_pool_size, db_keep_cache_size, streams_pool_size and db_cache_size over sga_target) is 99%, which might be too high. ??? shared_pool_size, large_pool_size, java_pool_size, db_keep_cache_size, streams_pool_size and db_cache_size ???? sga_target ? 99% ???????????????????? ?????????????????????????????? My Oracle Support ??????????????????????????1)Decrease the parameter SESSION_CACHED_CURSORSSESSION_CACHED_CURSORS ???????????????????????2)Reduce the minimum values for the dynamic SGA components to allow memory manager to make changes as neededSGA ?????????????????(???)?????????????????? 2????????????????????? ORA-4031 Trobuleshooting Tool ????????????????????????????????????????? ORA-4031 Troubleshooting Tool ?????? ORA-4031 ??????????????????????ORA-4031 Troubleshooting Tool ???????????????????????????????????????????????????????ORA-4031 ????????????????????????????ORA-4031 ??????????????? ORA-4031 Troubleshooting Tool ?????????

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  • Toorcon14

    - by danx
    Toorcon 2012 Information Security Conference San Diego, CA, http://www.toorcon.org/ Dan Anderson, October 2012 It's almost Halloween, and we all know what that means—yes, of course, it's time for another Toorcon Conference! Toorcon is an annual conference for people interested in computer security. This includes the whole range of hackers, computer hobbyists, professionals, security consultants, press, law enforcement, prosecutors, FBI, etc. We're at Toorcon 14—see earlier blogs for some of the previous Toorcon's I've attended (back to 2003). This year's "con" was held at the Westin on Broadway in downtown San Diego, California. The following are not necessarily my views—I'm just the messenger—although I could have misquoted or misparaphrased the speakers. Also, I only reviewed some of the talks, below, which I attended and interested me. MalAndroid—the Crux of Android Infections, Aditya K. Sood Programming Weird Machines with ELF Metadata, Rebecca "bx" Shapiro Privacy at the Handset: New FCC Rules?, Valkyrie Hacking Measured Boot and UEFI, Dan Griffin You Can't Buy Security: Building the Open Source InfoSec Program, Boris Sverdlik What Journalists Want: The Investigative Reporters' Perspective on Hacking, Dave Maas & Jason Leopold Accessibility and Security, Anna Shubina Stop Patching, for Stronger PCI Compliance, Adam Brand McAfee Secure & Trustmarks — a Hacker's Best Friend, Jay James & Shane MacDougall MalAndroid—the Crux of Android Infections Aditya K. Sood, IOActive, Michigan State PhD candidate Aditya talked about Android smartphone malware. There's a lot of old Android software out there—over 50% Gingerbread (2.3.x)—and most have unpatched vulnerabilities. Of 9 Android vulnerabilities, 8 have known exploits (such as the old Gingerbread Global Object Table exploit). Android protection includes sandboxing, security scanner, app permissions, and screened Android app market. The Android permission checker has fine-grain resource control, policy enforcement. Android static analysis also includes a static analysis app checker (bouncer), and a vulnerablity checker. What security problems does Android have? User-centric security, which depends on the user to grant permission and make smart decisions. But users don't care or think about malware (the're not aware, not paranoid). All they want is functionality, extensibility, mobility Android had no "proper" encryption before Android 3.0 No built-in protection against social engineering and web tricks Alternative Android app markets are unsafe. Simply visiting some markets can infect Android Aditya classified Android Malware types as: Type A—Apps. These interact with the Android app framework. For example, a fake Netflix app. Or Android Gold Dream (game), which uploads user files stealthy manner to a remote location. Type K—Kernel. Exploits underlying Linux libraries or kernel Type H—Hybrid. These use multiple layers (app framework, libraries, kernel). These are most commonly used by Android botnets, which are popular with Chinese botnet authors What are the threats from Android malware? These incude leak info (contacts), banking fraud, corporate network attacks, malware advertising, malware "Hackivism" (the promotion of social causes. For example, promiting specific leaders of the Tunisian or Iranian revolutions. Android malware is frequently "masquerated". That is, repackaged inside a legit app with malware. To avoid detection, the hidden malware is not unwrapped until runtime. The malware payload can be hidden in, for example, PNG files. Less common are Android bootkits—there's not many around. What they do is hijack the Android init framework—alteering system programs and daemons, then deletes itself. For example, the DKF Bootkit (China). Android App Problems: no code signing! all self-signed native code execution permission sandbox — all or none alternate market places no robust Android malware detection at network level delayed patch process Programming Weird Machines with ELF Metadata Rebecca "bx" Shapiro, Dartmouth College, NH https://github.com/bx/elf-bf-tools @bxsays on twitter Definitions. "ELF" is an executable file format used in linking and loading executables (on UNIX/Linux-class machines). "Weird machine" uses undocumented computation sources (I think of them as unintended virtual machines). Some examples of "weird machines" are those that: return to weird location, does SQL injection, corrupts the heap. Bx then talked about using ELF metadata as (an uintended) "weird machine". Some ELF background: A compiler takes source code and generates a ELF object file (hello.o). A static linker makes an ELF executable from the object file. A runtime linker and loader takes ELF executable and loads and relocates it in memory. The ELF file has symbols to relocate functions and variables. ELF has two relocation tables—one at link time and another one at loading time: .rela.dyn (link time) and .dynsym (dynamic table). GOT: Global Offset Table of addresses for dynamically-linked functions. PLT: Procedure Linkage Tables—works with GOT. The memory layout of a process (not the ELF file) is, in order: program (+ heap), dynamic libraries, libc, ld.so, stack (which includes the dynamic table loaded into memory) For ELF, the "weird machine" is found and exploited in the loader. ELF can be crafted for executing viruses, by tricking runtime into executing interpreted "code" in the ELF symbol table. One can inject parasitic "code" without modifying the actual ELF code portions. Think of the ELF symbol table as an "assembly language" interpreter. It has these elements: instructions: Add, move, jump if not 0 (jnz) Think of symbol table entries as "registers" symbol table value is "contents" immediate values are constants direct values are addresses (e.g., 0xdeadbeef) move instruction: is a relocation table entry add instruction: relocation table "addend" entry jnz instruction: takes multiple relocation table entries The ELF weird machine exploits the loader by relocating relocation table entries. The loader will go on forever until told to stop. It stores state on stack at "end" and uses IFUNC table entries (containing function pointer address). The ELF weird machine, called "Brainfu*k" (BF) has: 8 instructions: pointer inc, dec, inc indirect, dec indirect, jump forward, jump backward, print. Three registers - 3 registers Bx showed example BF source code that implemented a Turing machine printing "hello, world". More interesting was the next demo, where bx modified ping. Ping runs suid as root, but quickly drops privilege. BF modified the loader to disable the library function call dropping privilege, so it remained as root. Then BF modified the ping -t argument to execute the -t filename as root. It's best to show what this modified ping does with an example: $ whoami bx $ ping localhost -t backdoor.sh # executes backdoor $ whoami root $ The modified code increased from 285948 bytes to 290209 bytes. A BF tool compiles "executable" by modifying the symbol table in an existing ELF executable. The tool modifies .dynsym and .rela.dyn table, but not code or data. Privacy at the Handset: New FCC Rules? "Valkyrie" (Christie Dudley, Santa Clara Law JD candidate) Valkyrie talked about mobile handset privacy. Some background: Senator Franken (also a comedian) became alarmed about CarrierIQ, where the carriers track their customers. Franken asked the FCC to find out what obligations carriers think they have to protect privacy. The carriers' response was that they are doing just fine with self-regulation—no worries! Carriers need to collect data, such as missed calls, to maintain network quality. But carriers also sell data for marketing. Verizon sells customer data and enables this with a narrow privacy policy (only 1 month to opt out, with difficulties). The data sold is not individually identifiable and is aggregated. But Verizon recommends, as an aggregation workaround to "recollate" data to other databases to identify customers indirectly. The FCC has regulated telephone privacy since 1934 and mobile network privacy since 2007. Also, the carriers say mobile phone privacy is a FTC responsibility (not FCC). FTC is trying to improve mobile app privacy, but FTC has no authority over carrier / customer relationships. As a side note, Apple iPhones are unique as carriers have extra control over iPhones they don't have with other smartphones. As a result iPhones may be more regulated. Who are the consumer advocates? Everyone knows EFF, but EPIC (Electrnic Privacy Info Center), although more obsecure, is more relevant. What to do? Carriers must be accountable. Opt-in and opt-out at any time. Carriers need incentive to grant users control for those who want it, by holding them liable and responsible for breeches on their clock. Location information should be added current CPNI privacy protection, and require "Pen/trap" judicial order to obtain (and would still be a lower standard than 4th Amendment). Politics are on a pro-privacy swing now, with many senators and the Whitehouse. There will probably be new regulation soon, and enforcement will be a problem, but consumers will still have some benefit. Hacking Measured Boot and UEFI Dan Griffin, JWSecure, Inc., Seattle, @JWSdan Dan talked about hacking measured UEFI boot. First some terms: UEFI is a boot technology that is replacing BIOS (has whitelisting and blacklisting). UEFI protects devices against rootkits. TPM - hardware security device to store hashs and hardware-protected keys "secure boot" can control at firmware level what boot images can boot "measured boot" OS feature that tracks hashes (from BIOS, boot loader, krnel, early drivers). "remote attestation" allows remote validation and control based on policy on a remote attestation server. Microsoft pushing TPM (Windows 8 required), but Google is not. Intel TianoCore is the only open source for UEFI. Dan has Measured Boot Tool at http://mbt.codeplex.com/ with a demo where you can also view TPM data. TPM support already on enterprise-class machines. UEFI Weaknesses. UEFI toolkits are evolving rapidly, but UEFI has weaknesses: assume user is an ally trust TPM implicitly, and attached to computer hibernate file is unprotected (disk encryption protects against this) protection migrating from hardware to firmware delays in patching and whitelist updates will UEFI really be adopted by the mainstream (smartphone hardware support, bank support, apathetic consumer support) You Can't Buy Security: Building the Open Source InfoSec Program Boris Sverdlik, ISDPodcast.com co-host Boris talked about problems typical with current security audits. "IT Security" is an oxymoron—IT exists to enable buiness, uptime, utilization, reporting, but don't care about security—IT has conflict of interest. There's no Magic Bullet ("blinky box"), no one-size-fits-all solution (e.g., Intrusion Detection Systems (IDSs)). Regulations don't make you secure. The cloud is not secure (because of shared data and admin access). Defense and pen testing is not sexy. Auditors are not solution (security not a checklist)—what's needed is experience and adaptability—need soft skills. Step 1: First thing is to Google and learn the company end-to-end before you start. Get to know the management team (not IT team), meet as many people as you can. Don't use arbitrary values such as CISSP scores. Quantitive risk assessment is a myth (e.g. AV*EF-SLE). Learn different Business Units, legal/regulatory obligations, learn the business and where the money is made, verify company is protected from script kiddies (easy), learn sensitive information (IP, internal use only), and start with low-hanging fruit (customer service reps and social engineering). Step 2: Policies. Keep policies short and relevant. Generic SANS "security" boilerplate policies don't make sense and are not followed. Focus on acceptable use, data usage, communications, physical security. Step 3: Implementation: keep it simple stupid. Open source, although useful, is not free (implementation cost). Access controls with authentication & authorization for local and remote access. MS Windows has it, otherwise use OpenLDAP, OpenIAM, etc. Application security Everyone tries to reinvent the wheel—use existing static analysis tools. Review high-risk apps and major revisions. Don't run different risk level apps on same system. Assume host/client compromised and use app-level security control. Network security VLAN != segregated because there's too many workarounds. Use explicit firwall rules, active and passive network monitoring (snort is free), disallow end user access to production environment, have a proxy instead of direct Internet access. Also, SSL certificates are not good two-factor auth and SSL does not mean "safe." Operational Controls Have change, patch, asset, & vulnerability management (OSSI is free). For change management, always review code before pushing to production For logging, have centralized security logging for business-critical systems, separate security logging from administrative/IT logging, and lock down log (as it has everything). Monitor with OSSIM (open source). Use intrusion detection, but not just to fulfill a checkbox: build rules from a whitelist perspective (snort). OSSEC has 95% of what you need. Vulnerability management is a QA function when done right: OpenVas and Seccubus are free. Security awareness The reality is users will always click everything. Build real awareness, not compliance driven checkbox, and have it integrated into the culture. Pen test by crowd sourcing—test with logging COSSP http://www.cossp.org/ - Comprehensive Open Source Security Project What Journalists Want: The Investigative Reporters' Perspective on Hacking Dave Maas, San Diego CityBeat Jason Leopold, Truthout.org The difference between hackers and investigative journalists: For hackers, the motivation varies, but method is same, technological specialties. For investigative journalists, it's about one thing—The Story, and they need broad info-gathering skills. J-School in 60 Seconds: Generic formula: Person or issue of pubic interest, new info, or angle. Generic criteria: proximity, prominence, timeliness, human interest, oddity, or consequence. Media awareness of hackers and trends: journalists becoming extremely aware of hackers with congressional debates (privacy, data breaches), demand for data-mining Journalists, use of coding and web development for Journalists, and Journalists busted for hacking (Murdock). Info gathering by investigative journalists include Public records laws. Federal Freedom of Information Act (FOIA) is good, but slow. California Public Records Act is a lot stronger. FOIA takes forever because of foot-dragging—it helps to be specific. Often need to sue (especially FBI). CPRA is faster, and requests can be vague. Dumps and leaks (a la Wikileaks) Journalists want: leads, protecting ourselves, our sources, and adapting tools for news gathering (Google hacking). Anonomity is important to whistleblowers. They want no digital footprint left behind (e.g., email, web log). They don't trust encryption, want to feel safe and secure. Whistleblower laws are very weak—there's no upside for whistleblowers—they have to be very passionate to do it. Accessibility and Security or: How I Learned to Stop Worrying and Love the Halting Problem Anna Shubina, Dartmouth College Anna talked about how accessibility and security are related. Accessibility of digital content (not real world accessibility). mostly refers to blind users and screenreaders, for our purpose. Accessibility is about parsing documents, as are many security issues. "Rich" executable content causes accessibility to fail, and often causes security to fail. For example MS Word has executable format—it's not a document exchange format—more dangerous than PDF or HTML. Accessibility is often the first and maybe only sanity check with parsing. They have no choice because someone may want to read what you write. Google, for example, is very particular about web browser you use and are bad at supporting other browsers. Uses JavaScript instead of links, often requiring mouseover to display content. PDF is a security nightmare. Executible format, embedded flash, JavaScript, etc. 15 million lines of code. Google Chrome doesn't handle PDF correctly, causing several security bugs. PDF has an accessibility checker and PDF tagging, to help with accessibility. But no PDF checker checks for incorrect tags, untagged content, or validates lists or tables. None check executable content at all. The "Halting Problem" is: can one decide whether a program will ever stop? The answer, in general, is no (Rice's theorem). The same holds true for accessibility checkers. Language-theoretic Security says complicated data formats are hard to parse and cannot be solved due to the Halting Problem. W3C Web Accessibility Guidelines: "Perceivable, Operable, Understandable, Robust" Not much help though, except for "Robust", but here's some gems: * all information should be parsable (paraphrasing) * if not parsable, cannot be converted to alternate formats * maximize compatibility in new document formats Executible webpages are bad for security and accessibility. They say it's for a better web experience. But is it necessary to stuff web pages with JavaScript for a better experience? A good example is The Drudge Report—it has hand-written HTML with no JavaScript, yet drives a lot of web traffic due to good content. A bad example is Google News—hidden scrollbars, guessing user input. Solutions: Accessibility and security problems come from same source Expose "better user experience" myth Keep your corner of Internet parsable Remember "Halting Problem"—recognize false solutions (checking and verifying tools) Stop Patching, for Stronger PCI Compliance Adam Brand, protiviti @adamrbrand, http://www.picfun.com/ Adam talked about PCI compliance for retail sales. Take an example: for PCI compliance, 50% of Brian's time (a IT guy), 960 hours/year was spent patching POSs in 850 restaurants. Often applying some patches make no sense (like fixing a browser vulnerability on a server). "Scanner worship" is overuse of vulnerability scanners—it gives a warm and fuzzy and it's simple (red or green results—fix reds). Scanners give a false sense of security. In reality, breeches from missing patches are uncommon—more common problems are: default passwords, cleartext authentication, misconfiguration (firewall ports open). Patching Myths: Myth 1: install within 30 days of patch release (but PCI §6.1 allows a "risk-based approach" instead). Myth 2: vendor decides what's critical (also PCI §6.1). But §6.2 requires user ranking of vulnerabilities instead. Myth 3: scan and rescan until it passes. But PCI §11.2.1b says this applies only to high-risk vulnerabilities. Adam says good recommendations come from NIST 800-40. Instead use sane patching and focus on what's really important. From NIST 800-40: Proactive: Use a proactive vulnerability management process: use change control, configuration management, monitor file integrity. Monitor: start with NVD and other vulnerability alerts, not scanner results. Evaluate: public-facing system? workstation? internal server? (risk rank) Decide:on action and timeline Test: pre-test patches (stability, functionality, rollback) for change control Install: notify, change control, tickets McAfee Secure & Trustmarks — a Hacker's Best Friend Jay James, Shane MacDougall, Tactical Intelligence Inc., Canada "McAfee Secure Trustmark" is a website seal marketed by McAfee. A website gets this badge if they pass their remote scanning. The problem is a removal of trustmarks act as flags that you're vulnerable. Easy to view status change by viewing McAfee list on website or on Google. "Secure TrustGuard" is similar to McAfee. Jay and Shane wrote Perl scripts to gather sites from McAfee and search engines. If their certification image changes to a 1x1 pixel image, then they are longer certified. Their scripts take deltas of scans to see what changed daily. The bottom line is change in TrustGuard status is a flag for hackers to attack your site. Entire idea of seals is silly—you're raising a flag saying if you're vulnerable.

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  • Querying Networking Statistics: dlstat(1M)

    - by user12612042
    Oracle Solaris 11 took another big leap forward in networking technologies providing a reliable, secure and scalable infrastructure to meet the growing needs of today's datacenter implementations. Oracle Solaris 11 introduced a new and powerful network stack architecture, also known as Project Crossbow. From Solaris 11 onwards, we introduced a command line tool viz. dlstat(1M) to query network statistics. dlstat (for datalink statistics) is a statistics querying counterpart for dladm(1M) - the datalink administration tool. The tool is very easy to get started. Just type dlstat on a shell prompt on Solaris 11 (or later). For example,: # dlstat LINK IPKTS RBYTES OPKTS OBYTES net0 834.11K 145.91M 575.19K 104.24M net1 7.87K 2.04M 0 0 In this example, the system has two datalinks net0 and net1. The output columns denote input packets/bytes as well as output packets/bytes. The numbers are abbreviated in xxx.xxUnit format. However, one could get the actual counts by simply running dlstat -u R (R for raw): # dlstat -u R LINK IPKTS RBYTES OPKTS OBYTES net0 834271 145931244 575246 104242934 net1 7869 2036958 0 0 In addition, dlstat also supports various subcommands dlstat help The following subcommands are supported: Stats : show-aggr show-ether show-link show-phys show-bridge For more info, run: dlstat help {default|} I will only describe couple of interesting subcommands/options here. For a comprehensive description of all the dlstat subcommands refer dlstat's official manual . For NICs that support multiple rings (e.g. ixgbe), dlstat show-phys -r allows us to query per Rx ring statistics. For example: dlstat show-phys -r net4 LINK TYPE INDEX IPKTS RBYTES net4 rx 0 0 0 net4 rx 1 0 0 net4 rx 2 0 0 net4 rx 3 0 0 net4 rx 4 0 0 net4 rx 5 0 0 net4 rx 6 0 0 net4 rx 7 0 0 In this case, net4 is just a vanity name for an ixgbe datalink. This view is especially useful if one wants to look at the network traffic spread across all the available rings. Furthermore, any of the dlstat commands could be run with -i option to periodically query and display stats. For example, running dlstat show-phys -r net4 -i 5 will emit per Rx ring stats every 5 seconds. This is especially useful while analyzing a live system. Similarly, dlstat show-phys -t could be used to query per Tx ring stats. -r and -t could also be combined as dlstat show-phys -rt to query both Rx as well as Tx stats at the same time. Finally, there is also a quick way to dump ALL the stats. Just run dlstat -A. You probably want to redirect this output to a file because you are going to get a whole load of stats :-).

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  • Defining Social Media Terms

    - by David Dorf
    As I talk about social in the context of retail, I sometimes get tripped up on different terms. I know what I mean, but the audience may have something else in mind. So I decided to see if I could find some well accepted definitions for common terms. While there are definitions on the Internet, I'm not sure they are well accepted. After reviewing several, here's what I came up with: Social Network: a structure of individuals and groups connected together by commonality. That seems pretty straightforward. A group of friends, co-workers, music fans, etc. The key here is that they have something in common that connects them. Social Media: Internet channels that support the collaborative publishing of information by and for social networks. The key here is to differentiate between traditional one-way media, and conversational social media. When its social its two-way, allowing both the publishing and consuming of information. Examples are blogs, wikis, Twitter, Facebook, etc. Social Marketing: the use of social media for marketing, public relations, and customer service. Wikipedia actually includes "selling" here but I think that's separate from marketing, as you'll see further down below. Most people look at social media as entertainment, but the marketing angle adds business value. This is where retailers discover and engage customers to build a relationship. Social Merchandising: the integration of social media and product discovery. Whereas marketing is focused more on brand image, customer engagement, and promotions, merchandising is more directly trying to convert browsers into purchases. This includes deciding what customers want, often by asking the social network, and deciding how to position products to the social network. Social Selling: the incorporation of e-commerce into social media. While on a social media site, social selling enables the purchasing of goods/services in the user's context, without leaving the social media channel. If a user clicks on an advertisement and is taken to an e-commerce site, then that's really just web advertising and not social selling. Well, do these terms and definitions make sense? Let me know what you think.

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  • Customer Feature - "Test for Success"

    To compete, companies need to deploy their applications sooner, at lower cost, and without service interruption—and the way to do that is through rigorous testing in real-world conditions. Find out how Oracle can ensure bulletproof application quality and help organizations meet their mission-critical operational goals with new testing solutions.

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  • Discovering Assets on Multiple Subnets

    - by Owen Allen
    I saw this question recently, about making discovery work: "I am attempting to discover a group of ILOMs which seem to be on a different subnet than their hosts. When I try to discover the ILOMs, Ops Center can't find them. Is it a requirement that the ILOM and its host should be on the same subnet?" The short answer is no, related assets don't have to be on the same subnet for you to discover them. The correlation between related assets doesn't depend on them being on the same subnet. What's likely going on, if you're running into similar issues, is that the subnet where you're trying to discover systems needs to be associated with a Proxy Controller that can reach it. You can go here to see how to associate a network with a Proxy Controller. Once the network is associated with a Proxy Controller, you should be able to discover and manage assets on it.

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  • Wireless internet connection connects but internet does not work (no packets received). Wired does.

    - by Rodney
    When I connect my PC via ethernet cable to my ADSL router it works fine. When I connect via Wireless it connects and the internet will work for a random amount of time and then stop working. It stays connected with a strong signal but no packets are received. My laptop/iphone are right next to it and wireless works fine. If I open the Wireless USB status, it says it is connected to my SSID with full strength (54 mps - I am 3 meteres away from my router) and the activty shows as Packets 594 SENT and 105 RECEIVED (this goes up VERY slowly) I have tried the following: Turned off anitvirus and firewall completely. Tested the wifi signal- I am writing this on my laptop which is next to my PC and also has full wifi strength. Tried a different wireless adapter - I dug out an old PCI wireless card - it does the exact same thing. Compared all wireless settings to my laptop. I can ping google.com and it replies (sometimes with packet loss) When I reboot the PC it will connect for a minute or two (random time) and then just stops again. I tried Firefox, IE etc. no joy I have updated all latest versions (Netgear WG111v2) and drivers Checked Event Log - nothing unusual Ping the router (and even connect as admin for the few minutes when the internet does work) Changed the MTU down to 1200 using DrTCP Checked Device Manager for conflicts - none. I ping the router from the PC (192.168.0.10 - 192.168.0.1) and it replies with 4 packets. BUT, on my router admin page (which I access via http on my laptop wirelessly) - if I ping 192.168.0.10 all packets timeout (pinging my laptop 192.168.0.12 works fine) My router admin page shows the leased IP address for 192.168.0.10 (ie it is definitely talking to the router initially) Now I am out of ideas - please help. I think it is an OS/Software issue as I have tried 2 different wireless adapaters (PCI and USB) with the same result but all other wireless devices work fine around mine). It's not the firewall. It is getting assigned an IP address correctly (my PC gets 192.168.0.10, my laptop is .12) It is assigned by DHCP. As soon as I plug in the ethernet cable it all works fine. Repairing the adapter sometimes helps but it will always stop working after a random time. The wireless adapter always shows as connected with Excellent signal but the internet does not work. I am running Windows XP SP3 and have tried a Netgear WG111v2 USB adapter. Thanks in advance! UPDATE: The internet seems to be working, it is just either sending packets too small or slow to work (some small pages load bits of them very slowly but then hang). XP seems to have a networking diagnostic app - here is the output: Last diagnostic run time: 08/30/10 08:16:38 IP Configuration Diagnostic Invalid IP address info Valid IP address detected: 192.168.0.10 IP Layer Diagnostic Corrupted IP routing table info The default route is valid info The loopback route is valid info The local host route is valid info The local subnet route is valid Invalid ARP cache entries action The ARP cache has been flushed Gateway Diagnostic Gateway info The following proxy configuration is being used by IE: Automatically Detect Settings:Disabled Automatic Configuration Script: Proxy Server: Proxy Bypass list: info This computer has the following default gateway entry(ies): 192.168.0.1 info This computer has the following IP address(es): 192.168.0.10 info The default gateway is in the same subnet as this computer info The default gateway entry is a valid unicast address info The default gateway address was resolved via ARP in 1 try(ies) info The default gateway was reached via ICMP Ping in 1 try(ies) info TCP port 80 on host 65.55.12.249 was successfully reached info The Internet host www.microsoft.com was successfully reached info The default gateway is OK DNS Client Diagnostic DNS - Not a home user scenario info Using Web Proxy: no info Resolving name ok for (www.microsoft.com): yes No DNS servers DNS failure HTTP, HTTPS, FTP Diagnostic HTTP, HTTPS, FTP connectivity info FTP (Passive): Successfully connected to ftp.microsoft.com. info HTTP: Successfully connected to www.microsoft.com. warn HTTPS: Error 12002 connecting to www.microsoft.com: The operation timed out warn HTTPS: Error 12002 connecting to www.passport.net: The operation timed out error Could not make an HTTPS connection. info Redirecting user to support call WinSock Diagnostic WinSock status info All base service provider entries are present in the Winsock catalog. info The Winsock Service provider chains are valid. info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test. info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test. info Provider entry RSVP UDP Service Provider passed the loopback communication test. info Provider entry RSVP TCP Service Provider passed the loopback communication test. info Connectivity is valid for all Winsock service providers. Wireless Diagnostic Wireless - Service disabled Wireless - User SSID action User input required: Specify network name or SSID Wireless - First time setup info The Wireless Network name (SSID) to which the user would like to connect = RodSof Wifi. Wireless - Radio off info Valid IP address detected: 192.168.0.10 Wireless - Out of range Wireless - Hardware issue Wireless - Novice user Wireless - Ad-hoc network Wireless - Less preferred Wireless - 802.1x enabled Wireless - Configuration mismatch Wireless - Low SNR Network Adapter Diagnostic Network location detection info Using home Internet connection Network adapter identification info Network connection: Name=Local Area Connection 2, Device=Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC, MediaType=LAN, SubMediaType=LAN info Network connection: Name=Wireless USB, Device=NETGEAR WG111v2 54Mbps Wireless USB 2.0 Adapter, MediaType=LAN, SubMediaType=WIRELESS info Both Ethernet and Wireless connections available, prompting user for selection action User input required: Select network connection info Wireless connection selected Network adapter status info Network connection status: Connected HTTP, HTTPS, FTP Diagnostic HTTP, HTTPS, FTP connectivity info FTP (Active): Successfully connected to ftp.microsoft.com. warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved warn HTTP: Error 12002 connecting to www.hotmail.com: The operation timed out warn HTTPS: Error 12002 connecting to www.passport.net: The operation timed out warn HTTPS: Error 12002 connecting to www.microsoft.com: The operation timed out error Could not make an HTTP connection. error Could not make an HTTPS connection.

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  • Bridging LXC containers to host eth0 so they can have a public IP

    - by Vianney Stroebel
    UPDATE: I found the solution there: http://www.linuxfoundation.org/collaborate/workgroups/networking/bridge#No_traffic_gets_trough_.28except_ARP_and_STP.29 # cd /proc/sys/net/bridge # ls bridge-nf-call-arptables bridge-nf-call-iptables bridge-nf-call-ip6tables bridge-nf-filter-vlan-tagged # for f in bridge-nf-*; do echo 0 $f; done But I'd like to have expert opinions on this: is it safe to disable all bridge-nf-*? What are they here for? END OF UPDATE I need to bridge LXC containers to the physical interface (eth0) of my host, reading numerous tutorials, documents and blog posts on the subject. I need the containers to have their own public IP (which I've previously done KVM/libvirt). After two days of searching and trying, I still can't make it work with LXC containers. The host runs a freshly installed Ubuntu Server Quantal (12.10) with only libvirt (which I'm not using here) and lxc installed. I created the containers with : lxc-create -t ubuntu -n mycontainer So they also run Ubuntu 12.10. Content of /var/lib/lxc/mycontainer/config is: lxc.utsname = mycontainer lxc.mount = /var/lib/lxc/test/fstab lxc.rootfs = /var/lib/lxc/test/rootfs lxc.network.type = veth lxc.network.flags = up lxc.network.link = br0 lxc.network.name = eth0 lxc.network.veth.pair = vethmycontainer lxc.network.ipv4 = 179.43.46.233 lxc.network.hwaddr= 02:00:00:86:5b:11 lxc.devttydir = lxc lxc.tty = 4 lxc.pts = 1024 lxc.arch = amd64 lxc.cap.drop = sys_module mac_admin mac_override lxc.pivotdir = lxc_putold # uncomment the next line to run the container unconfined: #lxc.aa_profile = unconfined lxc.cgroup.devices.deny = a # Allow any mknod (but not using the node) lxc.cgroup.devices.allow = c *:* m lxc.cgroup.devices.allow = b *:* m # /dev/null and zero lxc.cgroup.devices.allow = c 1:3 rwm lxc.cgroup.devices.allow = c 1:5 rwm # consoles lxc.cgroup.devices.allow = c 5:1 rwm lxc.cgroup.devices.allow = c 5:0 rwm #lxc.cgroup.devices.allow = c 4:0 rwm #lxc.cgroup.devices.allow = c 4:1 rwm # /dev/{,u}random lxc.cgroup.devices.allow = c 1:9 rwm lxc.cgroup.devices.allow = c 1:8 rwm lxc.cgroup.devices.allow = c 136:* rwm lxc.cgroup.devices.allow = c 5:2 rwm # rtc lxc.cgroup.devices.allow = c 254:0 rwm #fuse lxc.cgroup.devices.allow = c 10:229 rwm #tun lxc.cgroup.devices.allow = c 10:200 rwm #full lxc.cgroup.devices.allow = c 1:7 rwm #hpet lxc.cgroup.devices.allow = c 10:228 rwm #kvm lxc.cgroup.devices.allow = c 10:232 rwm Then I changed my host /etc/network/interfaces to: auto lo iface lo inet loopback auto br0 iface br0 inet static bridge_ports eth0 bridge_fd 0 address 92.281.86.226 netmask 255.255.255.0 network 92.281.86.0 broadcast 92.281.86.255 gateway 92.281.86.254 dns-nameservers 213.186.33.99 dns-search ovh.net When I try command line configuration ("brctl addif", "ifconfig eth0", etc.) my remote host becomes inaccessible and I have to hard reboot it. I changed the content of /var/lib/lxc/mycontainer/rootfs/etc/network/interfaces to: auto lo iface lo inet loopback auto eth0 iface eth0 inet static address 179.43.46.233 netmask 255.255.255.255 broadcast 178.33.40.233 gateway 92.281.86.254 It takes several minutes for mycontainer to start (lxc-start -n mycontainer). I tried replacing gateway 92.281.86.254 by : post-up route add 92.281.86.254 dev eth0 post-up route add default gw 92.281.86.254 post-down route del 92.281.86.254 dev eth0 post-down route del default gw 92.281.86.254 My container then starts instantly. But whatever configuration I set in /var/lib/lxc/mycontainer/rootfs/etc/network/interfaces, I cannot ping from mycontainer to any IP (including the host's) : ubuntu@mycontainer:~$ ping 92.281.86.226 PING 92.281.86.226 (92.281.86.226) 56(84) bytes of data. ^C --- 92.281.86.226 ping statistics --- 6 packets transmitted, 0 received, 100% packet loss, time 5031ms And my host cannot ping the container: root@host:~# ping 179.43.46.233 PING 179.43.46.233 (179.43.46.233) 56(84) bytes of data. ^C --- 179.43.46.233 ping statistics --- 5 packets transmitted, 0 received, 100% packet loss, time 4000ms My container's ifconfig: ubuntu@mycontainer:~$ ifconfig eth0 Link encap:Ethernet HWaddr 02:00:00:86:5b:11 inet addr:179.43.46.233 Bcast:255.255.255.255 Mask:0.0.0.0 inet6 addr: fe80::ff:fe79:5a31/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:64 errors:0 dropped:6 overruns:0 frame:0 TX packets:54 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:4070 (4.0 KB) TX bytes:4168 (4.1 KB) lo Link encap:Local Loopback inet addr:127.0.0.1 Mask:255.0.0.0 inet6 addr: ::1/128 Scope:Host UP LOOPBACK RUNNING MTU:16436 Metric:1 RX packets:32 errors:0 dropped:0 overruns:0 frame:0 TX packets:32 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:2496 (2.4 KB) TX bytes:2496 (2.4 KB) My host's ifconfig: root@host:~# ifconfig br0 Link encap:Ethernet HWaddr 4c:72:b9:43:65:2b inet addr:92.281.86.226 Bcast:91.121.67.255 Mask:255.255.255.0 inet6 addr: fe80::4e72:b9ff:fe43:652b/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:1453 errors:0 dropped:18 overruns:0 frame:0 TX packets:1630 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:145125 (145.1 KB) TX bytes:299943 (299.9 KB) eth0 Link encap:Ethernet HWaddr 4c:72:b9:43:65:2b UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:3178 errors:0 dropped:0 overruns:0 frame:0 TX packets:1637 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:298263 (298.2 KB) TX bytes:309167 (309.1 KB) Interrupt:20 Memory:fe500000-fe520000 lo Link encap:Local Loopback inet addr:127.0.0.1 Mask:255.0.0.0 inet6 addr: ::1/128 Scope:Host UP LOOPBACK RUNNING MTU:16436 Metric:1 RX packets:6 errors:0 dropped:0 overruns:0 frame:0 TX packets:6 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:300 (300.0 B) TX bytes:300 (300.0 B) vethtest Link encap:Ethernet HWaddr fe:0d:7f:3e:70:88 inet6 addr: fe80::fc0d:7fff:fe3e:7088/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:54 errors:0 dropped:0 overruns:0 frame:0 TX packets:67 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:4168 (4.1 KB) TX bytes:4250 (4.2 KB) virbr0 Link encap:Ethernet HWaddr de:49:c5:66:cf:84 inet addr:192.168.122.1 Bcast:192.168.122.255 Mask:255.255.255.0 UP BROADCAST MULTICAST MTU:1500 Metric:1 RX packets:0 errors:0 dropped:0 overruns:0 frame:0 TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:0 (0.0 B) TX bytes:0 (0.0 B) I have disabled lxcbr0 (USE_LXC_BRIDGE="false" in /etc/default/lxc). root@host:~# brctl show bridge name bridge id STP enabled interfaces br0 8000.4c72b943652b no eth0 vethtest I have configured the IP 179.43.46.233 to point to 02:00:00:86:5b:11 in my hosting provider (OVH) config panel. (The IPs in this post are not the real ones.) Thanks for reading this long question! :-) Vianney

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  • Ubuntu 12.04 + Wifi not working

    - by user171154
    i'm having problems connecting over wireless. At the moment, I'm using wicd. It seems to get stuck on "Verifying AP association...". Without wicd I can get the connection up and ping the Net - but if I take eth0 down (ifconfig eth0 down), my wireless goes away too (same result if I unplug the wire instead). wicd is the only way I can bring eth0 back (which is the main reason I'm using it) - ifconfig eth0 and/or ifup eth0 do not re-enable the connection (I just discovered it leaves out the gateway. Adding the gateway back in re-enables the connection including wifi; I didn't want to delete the info about wicd above in case it gives someone an idea.) Doing it manually, despite the errors (which it would be nice to also resolve) - allows me to ping the outside world: ifup wlan0 ioctl[SIOCSIWENCODEEXT]: Invalid argument ioctl[SIOCSIWENCODEEXT]: Invalid argument ssh stop/waiting ssh start/running, process 17336 ping -I wlan0 -c 4 8.8.8.8 PING 8.8.8.8 (8.8.8.8) from 192.168.0.12 wlan0: 56(84) bytes of data. 64 bytes from 8.8.8.8: icmp_req=1 ttl=43 time=48.8 ms 64 bytes from 8.8.8.8: icmp_req=2 ttl=43 time=47.9 ms 64 bytes from 8.8.8.8: icmp_req=3 ttl=43 time=48.7 ms 64 bytes from 8.8.8.8: icmp_req=4 ttl=43 time=53.2 ms --- 8.8.8.8 ping statistics --- 4 packets transmitted, 4 received, 0% packet loss, time 3003ms rtt min/avg/max/mdev = 47.975/49.711/53.235/2.063 ms # iwconfig lo no wireless extensions. wlan0 IEEE 802.11bgn ESSID:"TPLINK" Mode:Managed Frequency:2.427 GHz Access Point: 64:66:xx:xx:xx:22 Bit Rate=108 Mb/s Tx-Power=27 dBm Retry long limit:7 RTS thr:off Fragment thr:off Encryption key:off Power Management:off Link Quality=70/70 Signal level=-39 dBm Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0 Tx excessive retries:0 Invalid misc:3 Missed beacon:0 bus info: pci@0000:03:00.0 logical name: wlan0 version: 01 serial: f0:7d:68:c1:b4:13 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress msix bus_master cap_list ethernet physical wireless configuration: broadcast=yes driver=ath9k driverversion=3.2.0-67-generic-pae firmware=N/A latency=0 link=no multicast=yes wireless=IEEE 802.11bgn resources: irq:17 memory:dfbf0000-dfbfffff ip route default via 192.168.0.1 dev eth0 default via 192.168.0.1 dev wlan0 metric 100 169.254.0.0/16 dev wlan0 scope link metric 1000 192.168.0.0/24 dev eth0 proto kernel scope link src 192.168.0.102 192.168.0.0/24 dev wlan0 proto kernel scope link src 192.168.0.12 (For the record, I have no idea what the 169.254.0.0 address is doing there.) uname -a 3.2.0-67-generic-pae #101-Ubuntu SMP Tue Jul 15 18:04:54 UTC 2014 i686 i686 i386 GNU/Linux lshw -C network *-network description: Ethernet interface product: NetXtreme BCM5751 Gigabit Ethernet PCI Express vendor: Broadcom Corporation physical id: 0 bus info: pci@0000:02:00.0 logical name: eth0 version: 01 serial: 00:11:11:59:fc:09 size: 100Mbit/s capacity: 1Gbit/s width: 64 bits clock: 33MHz capabilities: pm vpd msi pciexpress bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt 1000bt-fd autonegotiation configuration: autonegotiation=on broadcast=yes driver=tg3 driverversion=3.121 duplex=full firmware=5751-v3.23a ip=192.168.0.102 latency=0 link=yes multicast=yes port=twisted pair speed=100Mbit/s resources: irq:16 memory:dfcf0000-dfcfffff *-network description: Wireless interface product: AR5418 Wireless Network Adapter [AR5008E 802.11(a)bgn] (PCI-Express) vendor: Qualcomm Atheros physical id: 0 /etc/network/interfaces # interfaces(5) file used by ifup(8) and ifdown(8) auto lo iface lo inet loopback source /etc/network/interfaces.eth0 source /etc/network/interfaces.wlan0 /etc/network/interfaces.eth0 #Main Interface auto eth0 iface eth0 inet static address 192.168.0.102 netmask 255.255.255.0 gateway 192.168.0.1 /etc/network/interfaces.wlan0 auto wlan0 iface wlan0 inet static address 192.168.0.12 gateway 192.168.0.1 dns-nameservers 192.168.0.1 8.8.8.8 netmask 255.255.255.0 wpa-driver wext wpa-ssid TPLINK wpa-ap-scan 1 wpa-proto RSN wpa-pairwise CCMP wpa-group CCMP wpa-key-mgmt WPA-PSK wpa-psk dca1badb5fd4e9axxx4xxdaaxxfa91xx610bxx6a7d57ef67af9809dxx6af42e39 /etc/wpa_supplicant.conf ctrl_interface=/var/run/wpa_supplicant network={ ssid="TPLINK" psk="my password" key_mgmt=WPA-PSK proto=RSN pairwise=CCMP group=CCMP } ifdown eth0 ifdown: interface eth0 not configured ifconfig eth0 Link encap:Ethernet HWaddr 00:11:xx:xx:xx:09 inet addr:192.168.0.102 Bcast:192.168.0.255 Mask:255.255.255.0 inet6 addr: fe80::211:11ff:fe59:fc09/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:213690 errors:0 dropped:0 overruns:0 frame:0 TX packets:155266 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:220057808 (220.0 MB) TX bytes:21137696 (21.1 MB) Interrupt:16 lo Link encap:Local Loopback inet addr:127.0.0.1 Mask:255.0.0.0 inet6 addr: ::1/128 Scope:Host UP LOOPBACK RUNNING MTU:16436 Metric:1 RX packets:196412 errors:0 dropped:0 overruns:0 frame:0 TX packets:196412 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:153270697 (153.2 MB) TX bytes:153270697 (153.2 MB) wlan0 Link encap:Ethernet HWaddr f0:7d:xx:xx:xx:13 inet addr:192.168.0.12 Bcast:192.168.0.255 Mask:255.255.255.0 inet6 addr: fe80::f27d:68ff:fec1:b413/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:11335 errors:0 dropped:0 overruns:0 frame:0 TX packets:7287 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:2563290 (2.5 MB) TX bytes:855746 (855.7 KB) ifconfig eth0 down ifconfig eth0 Link encap:Ethernet HWaddr 00:xx:xx:xx:xx:09 inet addr:192.168.0.102 Bcast:192.168.0.255 Mask:255.255.255.0 inet6 addr: fe80::211:11ff:fe59:fc09/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:2 errors:0 dropped:0 overruns:0 frame:0 TX packets:1 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:192 (192.0 B) TX bytes:94 (94.0 B) Interrupt:16 lo Link encap:Local Loopback inet addr:127.0.0.1 Mask:255.0.0.0 inet6 addr: ::1/128 Scope:Host UP LOOPBACK RUNNING MTU:16436 Metric:1 RX packets:196418 errors:0 dropped:0 overruns:0 frame:0 TX packets:196418 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:153270871 (153.2 MB) TX bytes:153270871 (153.2 MB) wlan0 Link encap:Ethernet HWaddr f0:7d:xx:xx:xx:13 inet addr:192.168.0.12 Bcast:192.168.0.255 Mask:255.255.255.0 inet6 addr: fe80::f27d:68ff:fec1:b413/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:11359 errors:0 dropped:0 overruns:0 frame:0 TX packets:7293 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:2565482 (2.5 MB) TX bytes:856363 (856.3 KB) ip route default via 192.168.0.1 dev wlan0 metric 100 169.254.0.0/16 dev wlan0 scope link metric 1000 192.168.0.0/24 dev wlan0 proto kernel scope link src 192.168.0.12 192.168.0.0/24 dev eth0 proto kernel scope link src 192.168.0.102 ping -I wlan0 -c 4 8.8.8.8 PING 8.8.8.8 (8.8.8.8) from 192.168.0.12 wlan0: 56(84) bytes of data. --- 8.8.8.8 ping statistics --- 4 packets transmitted, 0 received, 100% packet loss, time 3024ms ping -I eth0 -c 3 router PING router (192.168.0.1) from 192.168.0.102 eth0: 56(84) bytes of data. --- router ping statistics --- 3 packets transmitted, 0 received, 100% packet loss, time 2015ms ping -I wlan0 -c 3 router PING router (192.168.0.1) from 192.168.0.12 wlan0: 56(84) bytes of data. --- router ping statistics --- 3 packets transmitted, 0 received, 100% packet loss, time 2014ms Let me know if you need more info. Thank you in advance.

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  • Cover Feature: "United Development"

    Developers need solutions, and there's no shortage of language and technology choices. Whether you're making development choices for applications that connect with legacy mainframe systems or new Web 2.0-enabled applications, standards and integration are key. Read about the standards-based tools and development solutions from Oracle that integrate your business processes.

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  • "Serve It Up!"

    Business growth can result in a proliferation of application silos that hinder internal operations and customer service. Read how Oracle WebLogic Server delivers an open platform for integrating applications and building relationships.

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  • "Inside Job"

    Embedded databases power back-end hardware, business applications, and portable devices everywhere. Find out how Oracle embedded databases live and work at the core of hardware, software, and other devices—and deliver cash, health, and security.

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