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  • New JDeveloper/ADF book hits the bookshelves

    - by Grant Ronald
    I've just received a nice new copy of Sten Vesterli's book Oracle ADF Enterprise Application Development - Made Simple.  I was one of the technical reviewers of the book but I'm looking forward to be able to read it end-to-end in good old fashioned book format this coming week. The book bridges the gap between those existing books that describe Oracle ADF features, and real world ADF development.  So, source control, bug tracking, estimating, testing, security, packaging etc are all covered.  Of course, every project and situation is different so the book could never supply a one-size-fits-all guide, but I think its a good addition to your ADF bookshelf.  I'll hopefully post a full review in the coming weeks. Oh, and congratulations Sten,  having gone through the pain of writing my own ADF book, I take my hat off to anyone who goes through the same journey!

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  • Resources needed: basics of using make/qmake

    - by Mikey
    I am look for a good book or website that clearly explains the basics of using make, (particularly qmake for Qt development) makefiles, etc. for building C++/Qt executables. I am using open source tools on Ubuntu. Lately have been doing a lot of Qt/C++ development using the CodeLite IDE, which works quite well with Qt, however when I wanted to write my own QObject derivatives with custom signal and slots, I discovered I had to use qmake and I don't know how. (Meanwhile I have been using QtCreator, which handles this, but it not my IDE of choice) I have several books on C++ and Qt but I haven't found that they focus at all on this area. Recommendations please...

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  • Merck Serono Gains Deep Understanding of Product Portfolio Value-Drivers, Risks, and Sales Expectations Through Forecasting Solution

    - by Melissa Centurio Lopes
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Merck Serono S.A. is the biopharmaceutical division of Merck KGaA. It offers leading brands in 150 countries to help patients with cancer, multiple sclerosis, infertility, endocrine and metabolic disorders, as well as cardiovascular diseases. Challenges: Establish a better decision-making framework for its complex, development portfolio of pharmaceutical products, where single-point estimates or expected averages of portfolio values, portfolio risks, and sales forecasts are insufficient and can be misleading Enable the company to be aware at all times of the range of possible outcomes of technical and market risks and uncertainties, such as the technical uncertainty of whether a product will produce the desired clinical outcomes, or the market-related uncertainty of whether a product will be outperformed by its competitors Solutions to Overcome the Challenges: Used Oracle Crystal Ball to devise a Monte-Carlo-based approach to better analyze and define the values and risks of the company’s development portfolio, laying the groundwork for optimized decision-making Enabled a better understanding of the range of potential values and risks to improve portfolio planning Enabled detailed analysis of the likelihood of favorable or unfavorable outcomes, such as the likelihood of whether Merck Serono can meet its sales targets planned for the next ten years with its existing product portfolio Gained the ability to take into account correlative risks, synergies and project interactions, enabling Merck Serono to better forecast what the company may achieve—for example, that there is a 70% probability of a particular sales target being met Established Monte-Carlo-based analysis using Oracle Crystal Ball as a useful element in decision-making at the board level, as the approach provides a better analysis of values and risks associated with the company’s product portfolio “Oracle Crystal Ball enables us to make Monte Carlo simulations of the potential value and sales of our development portfolio. It is a very powerful tool for gaining a thorough understanding and improved awareness of value drivers, uncertainties, and risks, along with associated probabilities.” – Riccardo Lampariello, Associate Director, Merck Serono S.A Why Oracle “We chose Oracle Crystal Ball to enable us to perform Monte Carlo analysis, which gives us a deeper understanding and improved awareness of the value drivers, uncertainties and risks of our portfolio of development projects,” said Kimber Hardy, head of valuation and analysis, Merck Serono S.A. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Click here to read the full version of the customer success story Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Simulate Geo Location in Silverlight Windows Phone 7 emulator

    If youve been excited about Windows Phone 7 development and the platform being Silverlight for application development, you probably rushed and downloaded all the tools (which are free by the way). You may have even got the samples from the SDK and noticed the Location services examplebut wondered why it doesnt work. If you are just getting started, I created some quickstart videos to help you through some of the basics. You can view them here. In case you havent figured it out: Location services...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • At Collaborate 10 Next Week

    - by shay.shmeltzer
    I'm going to be at the Collaborate 10 conference next week doing a couple of sessions and hanging out in the JDeveloper booth at the demoground. My sessions are on Monday morning back to back: Developing Cutting Edge Web UI for Enterprise Applications - The Easy Way Monday, April 19 10:45 am - 11:45 am 401 The Fusion Development Experience Monday, April 19 12:00 pm - 12:30 pm 404 The first session will also be available for those watching the conference over the Web. If you want to see how Fusion applications are being built, and how you can use the same approach to do custom development for your applications, or create rich UIs for your applications then these would be good sessions to see. I'll also be doing shifts in the demo ground in a JDeveloper/ADF booth - so if you have any questions, complaints, or suggestions - or if you just want to understand what is this thing good for - come on over and we'll talk.

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  • ArchBeat Link-o-Rama for 2012-07-10

    - by Bob Rhubart
    Free Event Today: Virtual Developer Day: Oracle Fusion Development This free event—another in the ongoing series of OTN Virtual Developer Days—focuses on Oracle Fusion development, and features three session tracks plus hands-on labs. Agenda and session abstracts are available now so you can be ready for the live event when it kicks off today, July 10, 9am to 1pm PST / 12pm to 4pm EST / 1pm to 5pm BRT. Podcast: The Role of the Cloud Architect - Part 1/3 In part one of this three-part conversation, cloud architects Ron Batra (AT&T) and James Baty (Oracle) talk about how cloud computing is driving the supply-chaining of IT and the "democratization of the activity of architecture." Middleware and Cloud Computing Book | Tom Laszewski Cloud migration expert Tom Laszewski describes Middleware and Cloud Computing by Frank Munz as "one of only a couple books that really discuss AWS and Oracle in depth." Cloud computing moves from fad to foundation | David Linthicum "When enterprises make cloud computing work, they view the application of the technology as a trade secret of sorts, so there are no press releases or white papers," says David Linthicum. "Indeed, if you see one presentation around a successful cloud computing case study, you can bet you're not hearing about 100 more." Oracle Real-Time Decisions: Combined Likelihood Models | Lukas Vermeer Lukas Vermeer concludes his extensive series of posts on decision models with a look "an advanced approach to amalgamate models, taking us to a whole new level of predictive modeling and analytical insights; combination models predicting likelihoods using multiple child models." Running Oracle BPM 11g PS5 Worklist Task Flow and Human Task Form on Non-SOA Domain | Andrejus Baranovskis "With a standard setup, both the BPM worklist application and the Human task form run on the same SOA domain, where the BPM process is running," says Oracle ACE Director Andrejus Baranovskis. "While this work fine, this is not what we want in the development, test and production environment." BAM design pointers | Kavitha Srinivasan "When using EMS (Enterprise Message Source) as a BAM feed, the best practice is to use one EMS to write to one Data Object," says Oracle Fusion Middleware A-Team blogger Kavitha Srinivasan. "There is a possibility of collisions and duplicates when multiple EMS write to the same row of a DO at the same time." Changes in SOA Human Task Flow (Run-Time) for Fusion Applications | Jack Desai Oracle Fusion Middleware A-Team blogger Jack Desai shares a troubleshooting tip. Thought for the Day "A program which perfectly meets a lousy specification is a lousy program." — Cem Kaner Source: SoftwareQuotes.com

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  • Access to the Technology Software

    - by rituchhibber
    The Technology Program software is available to Oracle partners, free of charge, for demonstration and development purposes according to the terms of the OPN Agreement. Instructions for Ordering Software: Download software via the Oracle Software Delivery Cloud website. Downloads are available in most countries. To determine if downloads are available within your country click on the Download software link. Request a physical shipment of the software by downloading and completing the Development and Demonstration Ordering Document (XLS). Should you have additional questions or need assistance in completing the ordering document, please contact your local Partner Business Center. Incomplete orders will not be processed.

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  • Inside Red Gate - Project teams

    - by Simon Cooper
    Within each division in Red Gate, development effort is structured around one or more project teams; currently, each division contains 2-3 separate teams. These are self contained units responsible for a particular development project. Project team structure The typical size of a development team varies, but is normally around 4-7 people - one project manager, two developers, one or two testers, a technical author (who is responsible for the text within the application, website content, and help documentation) and a user experience designer (who designs and prototypes the UIs) . However, team sizes can vary from 3 up to 12, depending on the division and project. As an rule, all the team sits together in the same area of the office. (Again, this is my experience of what happens. I haven't worked in the DBA division, and SQL Tools might have changed completely since I moved to .NET. As I mentioned in my previous post, each division is free to structure itself as it sees fit.) Depending on the project, and the other needs in the division, the tech author and UX designer may be shared between several projects. Generally, developers and testers work on one project at a time. If the project is a simple point release, then it might not need a UX designer at all. However, if it's a brand new product, then a UX designer and tech author will be involved right from the start. Developers, testers, and the project manager will normally stay together in the same team as they work on different projects, unless there's a good reason to split or merge teams for a particular project. Technical authors and UX designers will normally go wherever they are needed in the division, depending on what each project needs at the time. In my case, I was working with more or less the same people for over 2 years, all the way through SQL Compare 7, 8, and Schema Compare for Oracle. This helped to build a great sense of camaraderie wihin the team, and helped to form and maintain a team identity. This, in turn, meant we worked very well together, and so the final result was that much better (as well as making the work more fun). How is a project started and run? The product manager within each division collates user feedback and ideas, does lots of research, throws in a few ideas from people within the company, and then comes up with a list of what the division should work on in the next few years. This is split up into projects, and after each project is greenlit (I'll be discussing this later on) it is then assigned to a project team, as and when they become available (I'm sure there's lots of discussions and meetings at this point that I'm not aware of!). From that point, it's entirely up to the project team. Just as divisions are autonomous, project teams are also given a high degree of autonomy. All the teams in Red Gate use some sort of vaguely agile methodology; most use some variations on SCRUM, some have experimented with Kanban. Some store the project progress on a whiteboard, some use our bug tracker, others use different methods. It all depends on what the team members think will work best for them to get the best result at the end. From that point, the project proceeds as you would expect; code gets written, tests pass and fail, discussions about how to resolve various problems are had and decided upon, and out pops a new product, new point release, new internal tool, or whatever the project's goal was. The project manager ensures that everyone works together without too much bloodshed and that thrown missiles are constrained to Nerf bullets, the developers write the code, the testers ensure it actually works, and the tech author and UX designer ensure that people will be able to use the final product to solve their problem (after all, developers make lousy UI designers and technical authors). Projects in Red Gate last a relatively short amount of time; most projects are less than 6 months. The longest was 18 months. This has evolved as the company has grown, and I suspect is a side effect of the type of software Red Gate produces. As an ISV, we sell packaged software; we only get revenue when customers purchase the ready-made tools. As a result, we only get a sellable piece of software right at the end of a project. Therefore, the longer the project lasts, the more time and money has to be invested by the company before we get any revenue from it, and the riskier the project becomes. This drives the average project time down. Small project teams are the core of how Red Gate produces software, and are what the whole development effort of the company is built around. In my next post, I'll be looking at the office itself, and how all 200 of us manage to fit on two floors of a small office building.

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  • KScope - so much going on!

    - by jgelhaus
    Greetings from Kscope 11!  We are enjoying catching up with old friends as well as meeting new ones. There's so many excellent examples of superior development with Oracle Database all over the conference.  Our users never cease to amaze us. There are too many to mention in this short area, but a few highlights include: Monday night's Guru Panel of Tom Kyte, Steve Feuerstein and Cary Millsap ODTUG Board member Monty Latiolais interview with Oracle vp of Database Development, Mike Hichwa Fabulous time aboard the Queen Mary!! See all the Kscope videos As the conference winds down, we thank everyone (wonderful planning and conference execution) as well as bid our goodbyes.  It's just for a short while as we make plans to attend Kscope12 - see ya'll in San Antonio!

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  • Cooperator Framework

    - by csharp-source.net
    Cooperator Framework is a base class library for high performance Object Relational Mapping (ORM), and a code generation tool that aids agile application development for Microsoft .Net Framework 2.0/3.0. The main features are: * Use business entities. * Full typed Model (Data Layer and Entities) * Maintain persistence across the layers by passing specific types( .net 2.0/3.0 generics) * Business objects can bind to controls in Windows Forms and Web Forms taking advantage of data binding of Visual Studio 2005. * Supports any Primary Key defined on tables, with no need to modify it or to create a unique field. * Uses stored procedures for data access. * Supports concurrency. * Generates code both for stored procedures and projects in C# or Visual Basic. * Maintains the model in a repository, which can be modified in any stage of the development cycle, regenerating the model on demand.

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  • Code Reuse is (Damn) Hard

    - by James Michael Hare
    Being a development team lead, the task of interviewing new candidates was part of my job.  Like any typical interview, we started with some easy questions to get them warmed up and help calm their nerves before hitting the hard stuff. One of those easier questions was almost always: “Name some benefits of object-oriented development.”  Nearly every time, the candidate would chime in with a plethora of canned answers which typically included: “it helps ease code reuse.”  Of course, this is a gross oversimplification.  Tools only ease reuse, its developers that ultimately can cause code to be reusable or not, regardless of the language or methodology. But it did get me thinking…  we always used to say that as part of our mantra as to why Object-Oriented Programming was so great.  With polymorphism, inheritance, encapsulation, etc. we in essence set up the concepts to help facilitate reuse as much as possible.  And yes, as a developer now of many years, I unquestionably held that belief for ages before it really struck me how my views on reuse have jaded over the years.  In fact, in many ways Agile rightly eschews reuse as taking a backseat to developing what's needed for the here and now.  It used to be I was in complete opposition to that view, but more and more I've come to see the logic in it.  Too many times I've seen developers (myself included) get lost in design paralysis trying to come up with the perfect abstraction that would stand all time.  Nearly without fail, all of these pieces of code become obsolete in a matter of months or years. It’s not that I don’t like reuse – it’s just that reuse is hard.  In fact, reuse is DAMN hard.  Many times it is just a distraction that eats up architect and developer time, and worse yet can be counter-productive and force wrong decisions.  Now don’t get me wrong, I love the idea of reusable code when it makes sense.  These are in the few cases where you are designing something that is inherently reusable.  The problem is, most business-class code is inherently unfit for reuse! Furthermore, the code that is reusable will often fail to be reused if you don’t have the proper framework in place for effective reuse that includes standardized versioning, building, releasing, and documenting the components.  That should always be standard across the board when promoting reusable code.  All of this is hard, and it should only be done when you have code that is truly reusable or you will be exerting a large amount of development effort for very little bang for your buck. But my goal here is not to get into how to reuse (that is a topic unto itself) but what should be reused.  First, let’s look at an extension method.  There’s many times where I want to kick off a thread to handle a task, then when I want to reign that thread in of course I want to do a Join on it.  But what if I only want to wait a limited amount of time and then Abort?  Well, I could of course write that logic out by hand each time, but it seemed like a great extension method: 1: public static class ThreadExtensions 2: { 3: public static bool JoinOrAbort(this Thread thread, TimeSpan timeToWait) 4: { 5: bool isJoined = false; 6:  7: if (thread != null) 8: { 9: isJoined = thread.Join(timeToWait); 10:  11: if (!isJoined) 12: { 13: thread.Abort(); 14: } 15: } 16: return isJoined; 17: } 18: } 19:  When I look at this code, I can immediately see things that jump out at me as reasons why this code is very reusable.  Some of them are standard OO principles, and some are kind-of home grown litmus tests: Single Responsibility Principle (SRP) – The only reason this extension method need change is if the Thread class itself changes (one responsibility). Stable Dependencies Principle (SDP) – This method only depends on classes that are more stable than it is (System.Threading.Thread), and in itself is very stable, hence other classes may safely depend on it. It is also not dependent on any business domain, and thus isn't subject to changes as the business itself changes. Open-Closed Principle (OCP) – This class is inherently closed to change. Small and Stable Problem Domain – This method only cares about System.Threading.Thread. All-or-None Usage – A user of a reusable class should want the functionality of that class, not parts of that functionality.  That’s not to say they most use every method, but they shouldn’t be using a method just to get half of its result. Cost of Reuse vs. Cost to Recreate – since this class is highly stable and minimally complex, we can offer it up for reuse very cheaply by promoting it as “ready-to-go” and already unit tested (important!) and available through a standard release cycle (very important!). Okay, all seems good there, now lets look at an entity and DAO.  I don’t know about you all, but there have been times I’ve been in organizations that get the grand idea that all DAOs and entities should be standardized and shared.  While this may work for small or static organizations, it’s near ludicrous for anything large or volatile. 1: namespace Shared.Entities 2: { 3: public class Account 4: { 5: public int Id { get; set; } 6:  7: public string Name { get; set; } 8:  9: public Address HomeAddress { get; set; } 10:  11: public int Age { get; set;} 12:  13: public DateTime LastUsed { get; set; } 14:  15: // etc, etc, etc... 16: } 17: } 18:  19: ... 20:  21: namespace Shared.DataAccess 22: { 23: public class AccountDao 24: { 25: public Account FindAccount(int id) 26: { 27: // dao logic to query and return account 28: } 29:  30: ... 31:  32: } 33: } Now to be fair, I’m not saying there doesn’t exist an organization where some entites may be extremely static and unchanging.  But at best such entities and DAOs will be problematic cases of reuse.  Let’s examine those same tests: Single Responsibility Principle (SRP) – The reasons to change for these classes will be strongly dependent on what the definition of the account is which can change over time and may have multiple influences depending on the number of systems an account can cover. Stable Dependencies Principle (SDP) – This method depends on the data model beneath itself which also is largely dependent on the business definition of an account which can be very inherently unstable. Open-Closed Principle (OCP) – This class is not really closed for modification.  Every time the account definition may change, you’d need to modify this class. Small and Stable Problem Domain – The definition of an account is inherently unstable and in fact may be very large.  What if you are designing a system that aggregates account information from several sources? All-or-None Usage – What if your view of the account encompasses data from 3 different sources but you only care about one of those sources or one piece of data?  Should you have to take the hit of looking up all the other data?  On the other hand, should you have ten different methods returning portions of data in chunks people tend to ask for?  Neither is really a great solution. Cost of Reuse vs. Cost to Recreate – DAOs are really trivial to rewrite, and unless your definition of an account is EXTREMELY stable, the cost to promote, support, and release a reusable account entity and DAO are usually far higher than the cost to recreate as needed. It’s no accident that my case for reuse was a utility class and my case for non-reuse was an entity/DAO.  In general, the smaller and more stable an abstraction is, the higher its level of reuse.  When I became the lead of the Shared Components Committee at my workplace, one of the original goals we looked at satisfying was to find (or create), version, release, and promote a shared library of common utility classes, frameworks, and data access objects.  Now, of course, many of you will point to nHibernate and Entity for the latter, but we were looking at larger, macro collections of data that span multiple data sources of varying types (databases, web services, etc). As we got deeper and deeper in the details of how to manage and release these items, it quickly became apparent that while the case for reuse was typically a slam dunk for utilities and frameworks, the data access objects just didn’t “smell” right.  We ended up having session after session of design meetings to try and find the right way to share these data access components. When someone asked me why it was taking so long to iron out the shared entities, my response was quite simple, “Reuse is hard...”  And that’s when I realized, that while reuse is an awesome goal and we should strive to make code maintainable, often times you end up creating far more work for yourself than necessary by trying to force code to be reusable that inherently isn’t. Think about classes the times you’ve worked in a company where in the design session people fight over the best way to implement a class to make it maximally reusable, extensible, and any other buzzwordable.  Then think about how quickly that design became obsolete.  Many times I set out to do a project and think, “yes, this is the best design, I can extend it easily!” only to find out the business requirements change COMPLETELY in such a way that the design is rendered invalid.  Code, in general, tends to rust and age over time.  As such, writing reusable code can often be difficult and many times ends up being a futile exercise and worse yet, sometimes makes the code harder to maintain because it obfuscates the design in the name of extensibility or reusability. So what do I think are reusable components? Generic Utility classes – these tend to be small classes that assist in a task and have no business context whatsoever. Implementation Abstraction Frameworks – home-grown frameworks that try to isolate changes to third party products you may be depending on (like writing a messaging abstraction layer for publishing/subscribing that is independent of whether you use JMS, MSMQ, etc). Simplification and Uniformity Frameworks – To some extent this is similar to an abstraction framework, but there may be one chosen provider but a development shop mandate to perform certain complex items in a certain way.  Or, perhaps to simplify and dumb-down a complex task for the average developer (such as implementing a particular development-shop’s method of encryption). And what are less reusable? Application and Business Layers – tend to fluctuate a lot as requirements change and new features are added, so tend to be an unstable dependency.  May be reused across applications but also very volatile. Entities and Data Access Layers – these tend to be tuned to the scope of the application, so reusing them can be hard unless the abstract is very stable. So what’s the big lesson?  Reuse is hard.  In fact it’s damn hard.  And much of the time I’m not convinced we should focus too hard on it. If you’re designing a utility or framework, then by all means design it for reuse.  But you most also really set down a good versioning, release, and documentation process to maximize your chances.  For anything else, design it to be maintainable and extendable, but don’t waste the effort on reusability for something that most likely will be obsolete in a year or two anyway.

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  • Would learning any (linguistic) language in particular further your programming career?

    - by Anonymous
    It seems apparent that English is the dominant international language for programming based on previous P.SE questions (though a highly upvoted comment correctly points out that asking a question like that on a predominantly English site will skew the results). However, is there benefit in learning a foreign language for software development? For example, do the Chinese have completely different software tools, languages, technologies, etc? How about Japanese, Russian, and other non-latin based languages? Is there an entire world of software development languages, tools and so on that only exist in these other languages? Or do people that know these languages use the tools and languages we know and love?

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  • Getting developers and support to work together

    - by Matt Watson
    Agile development has ushered in the norm of rapid iterations and change within products. One of the biggest challenges for agile development is educating the rest of the company. At my last company our biggest challenge was trying to continually train 100 employees in our customer support and training departments. It's easy to write release notes and email them to everyone. But for complex software products, release notes are not usually enough detail. You really have to educate your employees on the WHO, WHAT, WHERE, WHY, WHEN of every item. If you don't do this, you end up with customer service people who know less about your product than your users do. Ever call a company and feel like you know more about their product than their customer service people do? Yeah. I'm talking about that problem.WHO does the change effect?WHAT was the actual change?WHERE do I find the change in the product?WHY was the change made? (It's hard to support something if you don't know why it was done.)WHEN will the change be released?One thing I want to stress is the importance of the WHY something was done. For customer support people to be really good at their job, they need to understand the product and how people use it. Knowing how to enable a feature is one thing. Knowing why someone would want to enable it, is a whole different thing and the difference in good customer service. Another challenge is getting support people to better test and document potential bugs before escalating them to development. Trying to fix bugs without examples is always fun... NOT. They might as well say "The sky is falling, please fix it!"We need to over train the support staff about product changes and continually stress how they document and test potential product bugs. You also have to train the sales staff and the marketing team. Then there is updating sales materials, your website, product documentation and other items there are always out of date. Every product release causes this vicious circle of trying to educate the rest of the company about the changes.Do we need to record a simple video explaining the changes and email it to everyone? Maybe we should  use a simple online training type app to help with this problem. Ultimately the struggle is taking the time to do the training, but it is time well spent. It may save you a lot of time answering questions and fixing bugs later. How do we efficiently transfer key product knowledge from developers and product owners to the rest of the company? How have you solved these issues at your company?

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  • WebCenter Customer Spotlight: spectrumK Holding GmbH

    - by me
    Solution Summary spectrumK Holding GmbH was founded in 2007 by various German health insurance funds and national insurance associations and is a service provider for the healthcare market, covering patient care management, financial management, and information management, as well as payment services and legal counseling. spectrumK Holding GmbH business objectives was to implement innovative new Web-based services and solution systems for health insurance funds by integrating a multitude of isolated solutions from different organizations. Using Oracle WebCenter Portal, Oracle WebCenter Content, and Site Studio, the customer created a multiple-portal environment and deployed the 1st three applications for patient receipt, a medication navigator, and disability information. spectrumK Holding GmbH accelerated time-to-market for new features by reducing the development time, achieved 40% development and cost savings using standard modules and realized 80% overall savings using the Oracle multiple portal environment, as compared to individual installations. >> Read the full story

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  • A Wonderful Comment From a Very Inflential Microsoft Technology Company's Owner

    - by TheSilverlightGroup
    The Silverlight Group has been so very busy taking on state-of-the-art Silverlight development with huge, Fortune 500 companies! We have a great pool of talent, & if any of you Silverlight &/or Blend/UI/UX people are interested in joining us, our toll-free number is 1-888-863-6989. I'd like to point out that Nubifer, Inc.'s CEO, Chad Collins, http://channel9.msdn.com/posts/sureshs/Nubifer-cloud-solution-on-Windows-Azure/ , called our company "The Flagship Company for Silverlight Development"...thank you, Chad, as I see you at the same level for Cloud Computing. -See the SilverLIGHT!

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  • How do I improve my code reading skills

    - by Andrew
    Well the question is in the title - how do I improve my code reading skills. The software/hardware environment I currently do development in is quite slow with respect to compilation times and time it takes the whole system to test. The system is quite old/complex and thus splitting it into a several smaller, more manageable sub-projects is not feasible in a neare future. I have realized is what really hinders the development progress is my code reading skills. How do I improve my code reading skills, so I can spot most of the errors and issues in the code even before I hit the "do compile" key, even before I start the debugger?

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  • Oracle's Vision for the Social-Enabled Enterprise

    - by Peggy Chen
    Register Now Join us for the Webcast. Mon., Sept. 10, 2012 10 a.m. PT / 1 p.m. ET Join the conversation: #oracle and #socbiz Mark Hurd President, Oracle Thomas Kurian Executive Vice President, Product Development, Oracle Reggie Bradford Senior Vice President, Product Development, Oracle Dear Colleague, Smart companies are developing social media strategies to engage customers, gain brand insights, and transform employee collaboration and recruitment. Oracle is powering this transformation with the most comprehensive enterprise social platform that lets you: Monitor and engage in social conversations Collect and analyze social data Build and grow brands through social media Integrate enterprisewide social functionality into a single system Create rich social applications Join Oracle President Mark Hurd and senior Oracle executives to learn more about Oracle’s vision for the social-enabled enterprise. Register now for this Webcast. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement

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  • Oracle ADF Mobile is Here!

    - by Dana Singleterry
    Oracle ADF Mobile is production today! The full press release is now available. Oracle ADF Mobile is "An HTML5 & Java Based Framework for Developing Mobile Applications". Check out the Oracle Technology Network ADF Mobile homepage for all the details. Additional links to assist with your ADF Mobile Development include: Oracle® Fusion Middleware Mobile Developer's Guide for Oracle Application Development Framework 11g Release 2 (11.1.2.3.0) ADF Mobile Framework Tag Library Oracle Fusion Middleware Java API Reference for Oracle ADF Mobile A couple of blogs to follow with ADF Mobile demos can be found here: Oracle ADF Mobile - Develop iOS and Android Mobile Applications with Oracle ADF Developing with Oracle ADF Mobile and ADF Business Components Backend

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  • schedule compliance and keeping technical supports and resolving issues

    - by imays
    I am an entrepreneur of a small software developer company. The flagship product is developed by myself and my company grew up to 14 people. One of pride is that we've never have to be invested or loaned. The core development team is 5 people. 3 are seniors and 2 are juniors. After the first release, we've received many issues from our customers. Most of them are bug issues, customization needs, usage questions and upgrade requests. The issues from customers are incoming many times everyday, so it takes little time or much time of our developers. Because of our product is a software development kit(SDK) so most of questions can be answered only from our developers. And, for resolving bug issues, developers must be involved. Estimating time to resolve bug is hard. I fully understand it. However, our developers insist they cannot set the any due date of each project because they are busy doing technical supports and bug fixes by issues from customers everyday. Of course, they never do overwork. I suggested them an idea to divide the team into two parts: one for focusing on development by milestones, other for doing technical supports and bug fixes without setting due days. Then we could announce release plan officially. After the finish of release, two parts exchange the role for next milestone. However, they say they "NO, because it is impossible to share knowledge and design document fully." They still say they cannot set the release date and they request me to alter the due date flexibly. They does not fix the due date of each milestone. Fortunately, our company is not loaned and invested so we are not chocked. But I think it is bad idea to keep this situation. I know the story of ant and grasshopper. Our customers are tired of waiting forever of our release date. Companies consume limited time and money. If flexible due date without limit could be acceptable, could they accept flexible salary day? What is the root cause of our problem? All that I want is to fix and achieve precisely due date of each milestone without losing frequent technical supports. I think there must be solution for this situation. Please answer me. Thanks in advance. PS. Our tools and ways of project management are Trello, Mantis-like issue tracker, shared calendar software and scrum(collected cards into series of 'small and high completeness' projects).

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  • INFORMATION INDEPTH NEWSLETTER Database Insider June Edition

    - by jgelhaus
    Top News Stories include: Oracle #1 in RDBMS Share Gartner released its 2011 worldwide RDBMS market share research based on total software revenues, Market Share: All Software Markets, Worldwide 2011, and Oracle remained first in worldwide RDBMS share in 2011. KScope12:  The Oracle Development Tools User Group Conference The Oracle Development Tools User Group (ODTUG) will hold its annual conference, known as Kscope, in San Antonio, Texas, June 24–28. We asked ODTUG's Vice President Monty Latiolais for a sneak preview—and to share strategies for getting the most out of the event. New Independent Report Endorses Oracle Database Firewall In a new KuppingerCole Product Research Note, Martin Kuppinger concludes that Oracle Database Firewall "should definitely be evaluated and is amongst the recommended products in the database security market segment."  Check out the full edition today!

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  • Multilingual Search Engine

    Users can formulate a question in any language and receive a precise answer in the same language Web search engine - Search - Language - Google - Web Design and Development

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