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  • Latest AutoVue Podcast - Customer Success at Ringhals/Vattenfall

    - by pam.petropoulos(at)oracle.com
    Ringhals, a Swedish nuclear power plant, part of the Vattenfall Group, produces 20% of the country's electricity and is the largest power station in the Nordic region. Ringhals has standardized on AutoVue for most of their engineering and asset document visualization requirements throughout their plant maintenance, design and engineering operations. This audio interview, hosted by Folia Grace, Oracle Vice President of Application Product Marketing, features Harald Carlsson, Documentation Administrator at Ringhals/Vattenfall. Hear Harald describe how they have cut IT maintenance costs, increased productivity, and improved maintenance operations throughout their facility. Click here to listen to the podcast

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  • How can I force a major upgrade to not switch to maintenance mode using the old installation package

    - by Brian
    I have an installer that I would like to use for a major upgrade. I have done the following: Increased the version number (from a.b.c to a.b.c+1) Changed the ProductCode Kept the same UpgradeCode Made the appropriate entry in the Upgrade table Changed the component ID of an existing component Changed the name of the installer package Changed the PackageCode Basically I've done everything I can think of to force MSI to treat this as a major upgrade. However, when I attempt to install this new package, the installer log says "Product registered: entering maintenance mode" and proceeds to try to find the old installer file (which fails, since the new installer is in a different folder than was used for the original installation, and wasn't even what I wanted to happen). What am I missing? Why does the installer switch to maintenance mode right away rather than perform the major upgrade? Thanks!

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  • AutoVue at the Oracle Asset Lifecycle Management Summit

    - by celine.beck
    I recently had the opportunity to attend and present the integration between AutoVue and Primavera P6 during the Oracle ALM Summit, which was held in March at Redwood Shores, on Oracle Headquarters grounds. The ALM Summit brought together over 300 Oracle maintenance practitioners who endured the foggy and rainy San Francisco weather to attend the 4th edition of this Oracle-driven conference. Attendees have roles in maintenance management and IT. Following a general session, Ralph Rio from ARC Advisory Group provided a very interesting keynote session discussing Asset Management directions, both in the short and long run. An interesting point that Ralph raised is that most organizations have done a good job at improving performance at the design / build, operate and maintain and portfolio management phases by leveraging solutions like Asset Lifecycle Management and Project & Portfolio management solutions; however, there seem to be room for improvement in between those phases, when information flows from one group to the other, during the data handover phase or when time comes to update / modify drawings to reflect the reality of physical assets. This is where AutoVue comes into play. By integrating with enterprise applications like content management systems, asset lifecycle management applications and project management solutions, AutoVue can be a real-process enabler, streamlining information flows from concept/design to decommissioning and ensuring that all project stakeholders have access to asset information and engineering data throughout the asset lifecycle. AutoVue's built-in digital annotation capabilities allows maintenance workers and technicians to report changes in configuration and visually capture the delta between as-built and as-maintained versions of asset documents. This information can then be easily handed over to engineers who can identify changes and incorporate these modifications into the drawings during the next round of document revisions. PPL Power Generation, an electric utilities headquarted in Allentown, Pennsylvania discussed this usage of AutoVue during an interesting Webcast around AutoVue's role in the Utilities space. After the keynote sessions, participants broke off into product-centric tracks around Oracle's Asset Lifecycle Management solutions (E-Business Suite, PeopleSoft, and JD Edwards). The second day of the conference was the occasion for us to present the integration between AutoVue and Primavera P6 to the Maintenance Summit audience. The presentation was a great success and generated much discussion with partners and customers during breaks. People seemed highly interested in learning more about our plans for integrating AutoVue and Primavera P6 with Oracle's ALM solutions...stay tune for further information on the subject!

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  • Support / Maintenance documentation for development team

    - by benwebdev
    Hi, I'm working in the Development dept (around 40 developers) for a large E-Commerce company. We've grown quickly but have not evolved very well in the field of documenting our work. We work with an Agile / Scrum-like methodology with our development and testing but documentation seems to be neglected. We need to be able to make documentation that would aid a developer who hasnt worked on our project before or was new to the company. We also have to create more high level information for our support department to explain any extra config settings and fixes of known issues that may arise, if any. Currently we put this in a badly put together wiki, based on an old Sharepoint / TFS site. Can anyone suggest some ideal links or advice on improving the documentation standard? What works in other companies? Has anyone got avice on developing documentation as part of an agile process? Many thanks, ben

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  • Suggestions for Website Maintenance

    - by IceMage
    I have a website that is being hosted and supported by a company that is going out of business. We are looking for a company to do maintenance on the code/content side, and will likely move the hosting to Rackspace.com (or another SAS70 certified provider). We are bringing the CMS with us, which I know is unusual, but we like it and would like to keep it. What companies should I look at for just CODE and CONTENT maintenance? It's a PHP/MySQL website.

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  • Website Maintenance to Keep your Site Going At Top

    Having a website with professional design with all other elements in place is surely good thing in itself, but unlike other things like TV, air conditioner, computers, etc websites also demand mainte... [Author: Alan Smith - Web Design and Development - June 13, 2010]

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  • Oracle Exalogic X3-2 Installation and Maintenance Training (from OU)

    - by Javier Puerta
    Many of the Exadata partners in our community are also architecting and servicing Exalogic-based solution. The following training is open to partners and will be of interest. This course introduces the Oracle Exalogic Elastic Cloud X3-2 including new functions and features. It discusses the architecture and components of the server and where they are located in the chassis. The students will learn how to install and configure the Oracle Exalogic Elastic Cloud as well as upgrade its firmware. The course will cover maintaining and servicing field replaceable units (FRU) as well as performing hands-on hardware procedures.  This course is mandatory for all Oracle Partners that wish to become certified to perform Exalogic system installations. Oracle Exalogic X3-2 Services Training - Web Based Training (WBT) description (Link) Oracle Exalogic X3-2 Services Training - Public Course Description on education.oracle.com (Link)

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  • SQL Server Maintenence Plan error on an offline Database

    - by Sean Earp
    Today is SQL day for me :) I have a maintenance plan that is failing to run with the following error: Failed:(-1073548784) Executing the query "USE [SharedServices1_DB]" failed with the following error: "Database 'SharedServices1_DB' cannot be opened because it is offline.". Possible failure reasons: Problems with the query, "ResultSet" property not set correctly, parameters not set correctly, or connection not established correctly. where SharedServices1_DB is a database that is set to offline. I would like to exclude this database from the maintenance plan, but when the database is offline, it does not show up at all as a "specific database" in the maintenance plan task, and if I bring it online, it is already unchecked in the maintenance plan task. How can I exclude an offline database from a maintenance plan?

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  • Compute Scalars, Expressions and Execution Plan Performance

    - by Paul White
    The humble Compute Scalar is one of the least well-understood of the execution plan operators, and usually the last place people look for query performance problems. It often appears in execution plans with a very low (or even zero) cost, which goes some way to explaining why people ignore it. Some readers will already know that a Compute Scalar can contain a call to a user-defined function, and that any T-SQL function with a BEGIN…END block in its definition can have truly disastrous consequences...(read more)

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  • Display maintenance site to requesters based on their IP address

    - by user64294
    Hi all. I would like to set a special configuration in our apache web server. I would like to display sites to the users according to their IP addresses. We plan to upgrade our web sites. During the upgrade we'll put a maintenance site: so all the users which will connect to our web sites will get this site. There are 200 websites affected by the upgrade, so I don't want to change apache settings for each one. In order to test the upgrade i need to set apache to let only my IP address to access to asked site. If my IP address is a.b.c.d and if i ask for test.com i want to see it. but all other users, having a different IP address, should get the maintenane site even if they look for test.com. Our webserver is hosted out of the office (ovh.com france). The testers are the developers at our office and me. We can take some sites and enable them for test in which we implement IP restrictions in each website: the idea is on these websites, if the visitor's IP address is different from our office IP address we redirect this visitor to our maintenance website else we display the website. Is there a way to do this? Thank you.

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  • Cardinality Estimation Bug with Lookups in SQL Server 2008 onward

    - by Paul White
    Cost-based optimization stands or falls on the quality of cardinality estimates (expected row counts).  If the optimizer has incorrect information to start with, it is quite unlikely to produce good quality execution plans except by chance.  There are many ways we can provide good starting information to the optimizer, and even more ways for cardinality estimation to go wrong.  Good database people know this, and work hard to write optimizer-friendly queries with a schema and metadata (e.g. statistics) that reduce the chances of poor cardinality estimation producing a sub-optimal plan.  Today, I am going to look at a case where poor cardinality estimation is Microsoft’s fault, and not yours. SQL Server 2005 SELECT th.ProductID, th.TransactionID, th.TransactionDate FROM Production.TransactionHistory AS th WHERE th.ProductID = 1 AND th.TransactionDate BETWEEN '20030901' AND '20031231'; The query plan on SQL Server 2005 is as follows (if you are using a more recent version of AdventureWorks, you will need to change the year on the date range from 2003 to 2007): There is an Index Seek on ProductID = 1, followed by a Key Lookup to find the Transaction Date for each row, and finally a Filter to restrict the results to only those rows where Transaction Date falls in the range specified.  The cardinality estimate of 45 rows at the Index Seek is exactly correct.  The table is not very large, there are up-to-date statistics associated with the index, so this is as expected. The estimate for the Key Lookup is also exactly right.  Each lookup into the Clustered Index to find the Transaction Date is guaranteed to return exactly one row.  The plan shows that the Key Lookup is expected to be executed 45 times.  The estimate for the Inner Join output is also correct – 45 rows from the seek joining to one row each time, gives 45 rows as output. The Filter estimate is also very good: the optimizer estimates 16.9951 rows will match the specified range of transaction dates.  Eleven rows are produced by this query, but that small difference is quite normal and certainly nothing to worry about here.  All good so far. SQL Server 2008 onward The same query executed against an identical copy of AdventureWorks on SQL Server 2008 produces a different execution plan: The optimizer has pushed the Filter conditions seen in the 2005 plan down to the Key Lookup.  This is a good optimization – it makes sense to filter rows out as early as possible.  Unfortunately, it has made a bit of a mess of the cardinality estimates. The post-Filter estimate of 16.9951 rows seen in the 2005 plan has moved with the predicate on Transaction Date.  Instead of estimating one row, the plan now suggests that 16.9951 rows will be produced by each clustered index lookup – clearly not right!  This misinformation also confuses SQL Sentry Plan Explorer: Plan Explorer shows 765 rows expected from the Key Lookup (it multiplies a rounded estimate of 17 rows by 45 expected executions to give 765 rows total). Workarounds One workaround is to provide a covering non-clustered index (avoiding the lookup avoids the problem of course): CREATE INDEX nc1 ON Production.TransactionHistory (ProductID) INCLUDE (TransactionDate); With the Transaction Date filter applied as a residual predicate in the same operator as the seek, the estimate is again as expected: We could also force the use of the ultimate covering index (the clustered one): SELECT th.ProductID, th.TransactionID, th.TransactionDate FROM Production.TransactionHistory AS th WITH (INDEX(1)) WHERE th.ProductID = 1 AND th.TransactionDate BETWEEN '20030901' AND '20031231'; Summary Providing a covering non-clustered index for all possible queries is not always practical, and scanning the clustered index will rarely be optimal.  Nevertheless, these are the best workarounds we have today. In the meantime, watch out for poor cardinality estimates when a predicate is applied as part of a lookup. The worst thing is that the estimate after the lookup join in the 2008+ plans is wrong.  It’s not hopelessly wrong in this particular case (45 versus 16.9951 is not the end of the world) but it easily can be much worse, and there’s not much you can do about it.  Any decisions made by the optimizer after such a lookup could be based on very wrong information – which can only be bad news. If you think this situation should be improved, please vote for this Connect item. © 2012 Paul White – All Rights Reserved twitter: @SQL_Kiwi email: [email protected]

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  • Did You Know? More online seminars!

    - by Kalen Delaney
    I am in Tucson again, having just recorded two more online workshops to be broadcast by SSWUG. We haven't set the dates yet, but we are thinking about offering a special package deal for the two of them. The topics really are related and I think they would work well together. They are both on aspects of Query Processing. The first was on how to interpret Query Plans and is an introduction to the topic. However, it only includes a discussion of how SQL Server actually processes your queries. For example,...(read more)

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  • SQL Server maintenance tasks cannot run after changing computer name

    - by Gatura
    I am having a problem performing maintenance tasks on Microsoft SQL Server 2008 after changing my server name from the original random name given during installation to the one I prefer This is the error am getting Could not obtain Information about Windows NT group/users 'WIN-4N4A9TLBGJJ\Administrator', error code 0x534 Is there a way I can fix this problem without having to delete the account and recreating it again?

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  • What's the best way to Notify network users of outages or maintenance

    - by Dubs
    There are times when one of our applications is down for maintenance and we'd like to let our users know about it before they start flooding our help desk with calls. What's the best way to notify our users of an event on the network? Some users are on our intranet, while others log in from the Web. Is there an application they can install to which we can send notifications messages? I'm interested to hear what others have come up with to address this requirement. Thanks!

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  • Virtual Desktop Provisioning - Vmware View 5.2 Maintenance Questions

    - by Lee J. DeAngelis
    Currently running an environment of about 400 VMware View 5.2 virtual Desktops. The environment runs pretty efficiently but we sometimes run into problems with certain pools from time to time. Just recently we had a pool that was causing high write latency when users logged in. It just happened all of a sudden and had been working fine for weeks. On a hunch we completely broke down the pool and re-provisioned it from a new image. This corrected the problem. In fact every real issue we've had so far was fixed by a recompose or complete break down and re-provisioning of one pool or another.Our environment consists of Cisco UCS and Netapp 3240s using flashcache running VMware View 5.2. My questions are: What are some maintenance best practices other VDI admins are using? How often are you recomposing? rebalancing? re-provisioning? How long should you keep base image snapshots around?

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  • Give root password for maintenance

    - by Jevgeni Smirnov
    After entering shutdown now in terminal I get everything running normally and then: All processes ended withing 2 seconds...done INIT: Going single user INIT: Sending processes the TERM signal INIT: Sending processes the KILL signal Give root password for maintenance(or.... I press Ctrl+D, and it shows me login screen Debian. Shutdown through GUI works properly. UPDATE 1 It seems some process hangs. Moreover I'v managed to poweroff server through several retries. Recently i'v installed only ntp and ntpdate. Nothing more. I suppose it might be it conflicting with iptables.

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  • HP Laserjet "maintenance interval" vs "fuser life"

    - by marienbad
    I posted a question about the Laserjet 8100DN earlier here: http://serverfault.com/questions/139043/buying-an-old-laser-printer-what-will-need-to-be-replaced and from doing some more research I have a new question: I found the "maintence interval" -- "the interval at which you should install a maintenance kit" (which is a fuser and rollers), and it is...350,000 pages. BUT, when I look at the specs for an HP 8100 fuser, it says the fuser has a life span of 150,000 pages. What gives? – Will the fuser go bad after 150 or 350? ==== BTW I hope it's ok to ask another similar question in a new thread -- I'm just following instructions from my thread on the topic at Meta.

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