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  • Partner Webinar Series CRM/CX Best Practices - Each Friday - 10am PST

    - by Richard Lefebvre
    A CRM/CX Best Practices Webinar will be led each week by the Oracle CRM/CX Sales Consulting team and focus on Demo best practices and previews Lessons Learned from Sales Cycles Competitive & product/solution positioning information Product updates& progress Replays are available from the webinar's portal. Please see the agenda and webinar details here and join us to learn about a new CX topic each Friday at 10am PT.

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  • Extend Oracle Sales Cloud with Oracle Platform as a Service

    - by Richard Lefebvre
    Use these Oracle guided-learning courses to learn how to extend Oracle Sales Cloud with Oracle Platform as a Service (PaaS) services. While this course is focused on using Oracle PaaS infrastructure services, many of the techniques presented are applicable to customers on Software as a Service (SaaS) environments. If you are a consultant embarking on an Oracle Fusion Applications SaaS implementation project or an Independent Solution Vendors (ISVs) looking to integrate a solution with Oracle Sales Cloud, this training is for you!

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  • Configuration tools for multiple monitors for X / Linux

    - by richard
    I have Ubuntu 10.04 running gnome and two monitors. I am wondering if a can get a better multi-monitor configuration tool. The one I have, gnome-display-properties, has too many problems, including: When I swapped my monitors over, the narrower (external) one now on the left. There is a width calculation error, such that I have a virtual monitor the width of the wide-monitor on the narrow-monitor and part of the wide monitor. And a virtual narrow-monitor on the remainder of the wide-monitor. Also the visible mouse pointer does is not aligned with the active spot, an x offset of one monitor width. I would like, in approximate order of importance: nobugs. to be able to select which is primary monitor. to have multiple configurations. configurations to be automatically selected based on which monitors are attached. configurations to be cycled (reliably) when display mode key is pressed. when a display is deactivated, for windows to migrate to remaining monitors. option to not change display resolution when mirroring, but to use side/top blanking bars to pad out screen.

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  • Procedural world generation oriented on gameplay features

    - by Richard Fabian
    In large procedural landscape games, the land seems dull, but that's probably because the real world is largely dull, with only limited places where the scenery is dramatic or tactical. Looking at world generation from this point of view, a landscape generator for a game needs to not follow the rules of landscaping, but instead some rules married to the expectations of the gamer. For example, there could be a choke point / route generator that creates hills ravines, rivers and mountains between cities, rather than cities plotted on the land based on the resources or conditions generated by the mountains and rainfall patterns. Is there any existing work being done like this? Start with cities or population centres and then add in terrain afterwards?

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  • Reaching the Pinnacle of Customer Experience : Customer Concepts WebTV #2

    - by Richard Lefebvre
    The challenge has never been greater – globalization increases consumer choice and quickly converts products into mere commodities. Leading companies understand that delivering exceptional customer experiences and building brand equity are vital for success. Please join us for an exclusive Web TV broadcast to hear how companies are enriching interactions differently with their customers to drive measurable business value. Our panel of experts including customers, industry thought leaders and Oracle executives will discuss how to refine the customer experience and build a digital experience to win new clients and maximise customer retention. Register now for this pan-European interactive Web TV show on Friday, July 6 at 10 a.m. BST / 11 a.m. CET. Watch and share the teaser video  REPLAY Fusion CRM Sales - Performance Management on demand: Watch and share the teaser video and replay.

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  • Certifications in the new Certify - March 2011 Update

    - by richard.miller
    The most up-to-date certifications are now available in Certify - New Additions March 2011! What's not yet available can still be found in Classic Certify. We think that the new search will save you a ton of time and energy, so try it out and let us know. NOTE: Not all cert information is in the new system. If you type in a product name and do not find it, send us feedback so we can find the team to add it!.Also, we have been listening to every feedback message coming in. We have plans to make some improvements based on your feedback AND add the missing data. Thanks for your help!Japanese ???Note: Oracle Fusion Middleware certifications are available via oracle.com: Fusion Middleware Certifications.Certifications viewable in the new Certify SearchEnterprise PeopleTools Release 8.50, and Release 8.51 Added March 2011!Oracle DatabaseOracle Database OptionsOracle Database Clients (they apply to both 32-bit and 64-bit)Oracle BeehiveOracle Collaboration SuiteOracle E-Business Suite, Now with Release 11i & 12!Oracle Siebel Customer Relationship Management (CRM)Oracle Governance, Risk, and Compliance ManagementOracle Financial ServicesOracle HealthcareOracle Life SciencesOracle Enterprise Taxation ManagementOracle RetailOracle UtilitiesOracle Cross ApplicationsOracle PrimaveraOracle AgileOracle Transportation Management (G-L)Oracle Value Chain PlanningOracle JD Edwards EnterpriseOne (NEW! Jan 2011) 8.9+ and SP23+Oracle JD Edwards World (A7.3, A8.1, A9.1, and A9.2)Certifications viewable in Classic CertifyClassic certify is the "old" user interface. Clicking the "Classic Certify" link from Certifications > QuickLinks will take you there.Enterprise PeopleTools Release 8.49 (Coming Soon)Enterprise ManagerOther ResourcesSee the Tips and Tricks for the new Certify.Watch the 4 minute introduction to the new certify.Or how to get the most out of certify with a advanced searching and features demo with the new certify.

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  • OPA Mobile Now Available on iTunes AppStore and Google Play

    - by Richard Lefebvre
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 A free standalone app demonstrating the power of Oracle Policy Automation (OPA) Interviews is available on both Apple’s iTunes AppStore and Google Play (for Android). Later in 2014 customers will be able to deploy their own policy models to the mobile app using the new OPA Hub! /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • SQL Monitor and "The Cloud"

    - by Richard Mitchell
    So, how can we demo this thing? In the beginning there was a product, and it was a good product for the testers had decreed it so, and nobody argues with a tester. But then comes the inevitable question of how can somebody test it out without risk. Red Gate prides itself on the tools being easy for people to trial before they buy, and no cut down trial for you sir, oh no, for you sir only the best will do - a fully functional trial - suits you sir. The problem The problem comes when you get a...(read more)

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  • Does Your Customer Engagement Create an Ah Feeling?

    - by Richard Lefebvre
    An (Oracle CX Blog) article by Christina McKeon Companies that successfully engage customers all have one thing in common. They make it seem easy for the customer to get what they need. No one would argue that brands don’t want to leave customers with this “ah” feeling. Since 94% of customers who have a low-effort service experience will buy from that company again, it makes financial sense for brands.1 Some brands are thinking differently about how they engage their customers to create ah feelings. How do they do it? Toyota is a great example of using smart assistance technology to understand customer intent and answer questions before customers hit the submit button online. What is unique in this situation is that Toyota captures intent while customers are filling out email forms. Toyota analyzes the data in the form and suggests responses before the customer sends the email. The customer gets the right answer, and the email never makes it to your contact center — which makes you and the customer happy. Most brands are fully aware of chat as a service channel, but some brands take chat to a whole new level. Beauty.com, part of the drugstore.com and Walgreens family of brands, uses live chat to replicate the personal experience that one would find at high-end department store cosmetic counters. Trained beauty advisors, all with esthetician or beauty counter experience, engage in live chat sessions with online shoppers to share immediate advice on the best products for their personal needs. Agents can watch customer activity online and determine the right time to reach out and offer help, just as help would be offered in a brick-and-mortar store. And, agents can co-browse along with the customer helping customers with online check-out. These personal chat discussions also give Beauty.com the opportunity to present products, advertise promotions, and resolve customer issues when they arise. Beauty.com converts approximately 25% of chat sessions into product orders. Photobox, the European market leader in online photo services, wanted to deliver personal and responsive service to its 24 million members. It ensures customer inquiries on personalized photo products are routed based on agent knowledge so customers get what they need from the company experts. By using a queuing system to ensure that the agent with the most appropriate knowledge handles the query, agent productivity increased while response times to 1,500 customer queries per day decreased. A real-time dashboard prevents agents from being overloaded with queries. This approach has produced financial results with a 15% increase in sales to existing customers and a 45% increase in orders from newly referred customers.

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  • Apress Deal of the day - 23/Feb/2011 - Ultra-Fast ASP.NET: Building Ultra-Fast and Ultra-Scalable Websites Using ASP.NET and SQL Server

    - by TATWORTH
    Today's $10 deal of the day at http://www.apress.com/info/dailydeal  is Ultra-Fast ASP.NET: Building Ultra-Fast and Ultra-Scalable Websites Using ASP.NET and SQL Server by Richard Kessig - ISBN 978-1-4302-2383-2 I won a copy of this book at 101 Books. Richard Kessig is an all-star member of forums.asp.net - see http://forums.asp.net/members/RickNZ.aspx - this book has been on before as deal of the day. If you did not get a copy then, I suggest getting it today. " Ultra-Fast ASP.NET provides a practical guide to building extremely fast and scalable web sites using ASP.NET and SQL Server. It strikes a balance between imparting usable advice and backing that advice up with supporting background information. $49.99 | Published Nov 2009 | Rick Kiessig"

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  • SQL Azure Down - how I got labs.red-gate.com back up

    - by Richard Mitchell
    11:06am - Currently SQL Azure in western europe is down How do I know this? Well on labs.red-gate.com (my Azure website) I have elmah installed which started sending me e-mails about connection failures from 10:40am when trying to get the dynamic content from the database (I was too busy playing with my new Eee Pad transformer to notice immediately). Going to the website confirmed the failure and trying to connect to SQL Azure from SQL Server Management studio and the Management confirmed bad...(read more)

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  • Online Media Daily: Oracle Takes Social Marketing Seriously

    - by Richard Lefebvre
    In the article published on Nov 12, 2012 and titled "Oracle Integrates Social Marketing Into Enterprise To Gain Marketing Revs," Online Media Daily explores Oracle's approach to social marketing. The publication says that Oracle is focused on showing marketers how to integrate social data into corporate business processes and how to "socialize" the corporate world. The article goes on to state:"Enterprise software companies like Oracle, SAP, IBM, Salesforce and Microsoft have been slowly building up an expertise in social marketing to integrate the data into traditional enterprise resource planning, and customer relationship management tools into social marketing tools.   Enterprise software companies like Oracle, SAP, IBM, Salesforce and Microsoft have been slowly building up an expertise in social marketing to integrate the data into traditional enterprise resource planning, and customer relationship management tools into social marketing tools.    Read more: http://www.mediapost.com/publications/article/187096/oracle-integrates-social-marketing-into-enterprise.html#ixzz2CPMZ1w3D Meg Bear, VP of cloud social platform at Oracle, sees the integration with ERP systems as a differentiator for the company. Oracle Social Relationship Management launched last month. It integrates social data into traditional enterprise applications like Oracle Fusion Marketing, Oracle Fusion Sales Catalog, Oracle ATG Web Commerce and Oracle ERP." The post goes on to quote a Forrester analyst stating the following:""There's room for any process-driven application to run more efficiently, especially if they're socially enabled," said Rob Koplowitz, VP and principal analyst at Forrester Research. "It takes the human part of the process not generally captured today to provide better access to content, information and collective actions." Koplowitz said several acquisitions support Oracle's long-term vision: to layer social on top of other enterprise apps, like its ERP platform." With many great acquisitions under our belt and organically grown social tools, the market recognizes that Oracle is poised to seize the moment in socially enabled business apps. Continue reading the full article here.

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  • Where does the term "Front End" come from?

    - by Richard JP Le Guen
    Where does the term "front-end" come from? Is there a particular presentation/talk/job-posting which is regarded as the first use of the term? Is someone credited with coining the term? The Merriam-Webster entry for "front-end" claims the first known use of the term was 1973 but it doesn't seem to provide details about that first known use. Likewise, the Wikipedia page about front and back ends is fairly low quality, and cites very few sources.

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  • How to Install Nvidia Drivers

    - by Richard Rodriguez
    I just ordered the Nvidia GTX 560 card, which should arrive tomorrow. I have a dilemma, though. Should I keep using the driver which is available in "additional drivers" in Ubuntu (10.10), or should I install the driver from the nvidia site? NOTE - The methods to install explained here apply to all Nvidia, Ati & Intel video cards The latest driver available at the nvidia site: LINUX X64 (AMD64/EM64T) DISPLAY DRIVER Version: 280.13 Certified Release Date: 2011.08.01 Operating System: Linux 64-bit Language: English (U.S.) File Size: 52.4 MB I should point out that I don't need the card to unleash its full potential in Ubuntu (I have Windows for gaming, other HDD), I just need it to work properly, that meaning the power saving should work (I don't want the card to overheat for no reason), also I would like the fans to work at proper speeds, etc. So which driver is the best for me?

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  • Spotlight on RIVA: CRM integration for Oracle CRM on Demand and Microsoft Exchange

    - by Richard Lefebvre
    Introducing Riva from Omni - an Oracle ISV partner specializing in Enterprise Management and Integration Solutions Riva delivers advanced, server-side integration for Oracle CRM On Demand and Microsoft Exchange or even Novell GroupWise. Riva allows Oracle customers to go beyond the standard Outlook plug-in to deliver additional value for the end user as they interact between Outlook and CRM On Demand. Riva syncs CRM On Demand to ALL Exchange mail apps, not just Windows Outlook.  So, whether customers are using Outlook 2010, Outlook Web Access (web client), Outlook 2011 for Mac, Apple Mail, Outlook on Citrix  or a mobile device, Riva's got them covered. There are no plug-ins to be installed, configured, managed and maintained on users' desktops, laptops as Riva delivers Server-side synchronisation for CRMOD and Exchange. The automation of CRM and Outlook integration will remove the reliance upon users to synchronise between the two with Riva handling this process. Riva allows administrators to define sync policies and apply them to individuals or groups of users depending on their sync requirements. Administrators will be able to determine and manage the exposure of the most pertinent detail to be synchronised between Outlook and CRM On Demand. Custom and organic contact filtering for large deployments i.e. Based on ownership, groupings and contact frequency, filters can be applied on what contact records are shared with the users. Riva provides the capability to synchronise CRM and Outlook beyond Contacts, Calendar entries and Email. The synchronisation can be extended to cater for  opportunities, quotes and custom objects for example within the Outlook interface. Riva SmartConvert Folders can automate the creation of opportunities and associated contacts for example if they don't already exist. This can facilitate a reduction in manual detail entry through quick association whilst also benefiting user adoption. From a mobile perspective, Riva allows users to view and manage their CRM On Demand contacts, calendar, tasks, opportunities and cases from iPad, iPhone, Android and BlackBerry devices.  Again, there are no mobile apps or additional plugins to install, configure or manage. We sync CRM On Demand to Exchange.  Because the mobile device is connected to an Exchange mailbox, the information automatically syncs down to the native address book, calendar and mail apps on the smartphone or tablet. Riva Datasheet for CRM On Demand Riva Brochure – Oracle CRM On Demand  Technical Knowledgebase & Riva Trial  http://kb.omni-ts.com/47/ Comparison to Outlook Plug-ins Riva Diagram – Riva Comparison with Outlook Plug-ins Contact: Wolfgang Berger - [email protected]

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  • Building an Infrastructure Cloud with Oracle VM for x86 + Enterprise Manager 12c

    - by Richard Rotter
    Cloud Computing? Everyone is talking about Cloud these days. Everyone is explaining how the cloud will help you to bring your service up and running very fast, secure and with little effort. You can find these kinds of presentations at almost every event around the globe. But what is really behind all this stuff? Is it really so simple? And the answer is: Yes it is! With the Oracle SW Stack it is! In this post, I will try to bring this down to earth, demonstrating how easy it could be to build a cloud infrastructure with Oracle's solution for cloud computing.But let me cover some basics first: How fast can you build a cloud?How elastic is your cloud so you can provide new services on demand? How much effort does it take to monitor and operate your Cloud Infrastructure in order to meet your SLAs?How easy is it to chargeback for your services provided? These are the critical success factors of Cloud Computing. And Oracle has an answer to all those questions. By using Oracle VM for X86 in combination with Enterprise Manager 12c you can build and control your cloud environment very fast and easy. What are the fundamental building blocks for your cloud? Oracle Cloud Building Blocks #1 Hardware Surprise, surprise. Even the cloud needs to run somewhere, hence you will need hardware. This HW normally consists of servers, storage and networking. But Oracles goes beyond that. There are Optimized Solutions available for your cloud infrastructure. This is a cookbook to build your HW cloud platform. For example, building your cloud infrastructure with blades and our network infrastructure will reduce complexity in your datacenter (Blades with switch network modules, splitter cables to reduce the amount of cables, TOR (Top Of the Rack) switches which are building the interface to your infrastructure environment. Reducing complexity even in the cabling will help you to manage your environment more efficient and with less risk. Of course, our engineered systems fit into the cloud perfectly too. Although they are considered as a PaaS themselves, having the database SW (for Exadata) and the application development environment (for Exalogic) already deployed on them, in general they are ideal systems to enable you building your own cloud and PaaS infrastructure. #2 Virtualization The next missing link in the cloud setup is virtualization. For me personally, it's one of the most hidden "secret", that oracle can provide you with a complete virtualization stack in terms of a hypervisor on both architectures: X86 and Sparc CPUs. There is Oracle VM for X86 and Oracle VM for Sparc available at no additional  license costs if your are running this virtualization stack on top of Oracle HW (and with Oracle Premier Support for HW). This completes the virtualization portfolio together with Solaris Zones introduced already with Solaris 10 a few years ago. Let me explain how Oracle VM for X86 works: Oracle VM for x86 consists of two main parts: - The Oracle VM Server: Oracle VM Server is installed on bare metal and it is the hypervisor which is able to run virtual machines. It has a very small footprint. The ISO-Image of Oracle VM Server is only 200MB large. It is very small but efficient. You can install a OVM-Server in less than 5 mins by booting the Server with the ISO-Image assigned and providing the necessary configuration parameters (like installing an Linux distribution). After the installation, the OVM-Server is ready to use. That's all. - The Oracle VM-Manager: OVM-Manager is the central management tool where you can control your OVM-Servers. OVM-Manager provides the graphical user interface, which is an Application Development Framework (ADF) application, with a familiar web-browser based interface, to manage Oracle VM Servers, virtual machines, and resources. The Oracle VM Manager has the following capabilities: Create virtual machines Create server pools Power on and off virtual machines Manage networks and storage Import virtual machines, ISO files, and templates Manage high availability of Oracle VM Servers, server pools, and virtual machines Perform live migration of virtual machines I want to highlight one of the goodies which you can use if you are running Oracle VM for X86: Preconfigured, downloadable Virtual Machine Templates form edelivery With these templates, you can download completely preconfigured Virtual Machines in your environment, boot them up, configure them at first time boot and use it. There are templates for almost all Oracle SW and Applications (like Fusion Middleware, Database, Siebel, etc.) available. #3) Cloud Management The management of your cloud infrastructure is key. This is a day-to-day job. Acquiring HW, installing a virtualization layer on top of it is done just at the beginning and if you want to expand your infrastructure. But managing your cloud, keeping it up and running, deploying new services, changing your chargeback model, etc, these are the daily jobs. These jobs must be simple, secure and easy to manage. The Enterprise Manager 12c Cloud provides this functionality from one management cockpit. Enterprise Manager 12c uses Oracle VM Manager to control OVM Serverpools. Once you registered your OVM-Managers in Enterprise Manager, then you are able to setup your cloud infrastructure and manage everything from Enterprise Manager. What you need to do in EM12c is: ">Register your OVM Manager in Enterprise ManagerAfter Registering your OVM Manager, all the functionality of Oracle VM for X86 is also available in Enterprise Manager. Enterprise Manager works as a "Manger" of the Manager. You can register as many OVM-Managers you want and control your complete virtualization environment Create Roles and Users for your Self Service Portal in Enterprise ManagerWith this step you allow users to logon on the Enterprise Manager Self Service Portal. Users can request Virtual Machines in this portal. Setup the Cloud InfrastructureSetup the Quotas for your self service users. How many VMs can they request? How much of your resources ( cpu, memory, storage, network, etc. etc.)? Which SW components (templates, assemblys) can your self service users request? In this step, you basically set up the complete cloud infrastructure. Setup ChargebackOnce your cloud is set up, you need to configure your chargeback mechanism. The Enterprise Manager collects the resources metrics, which are used in a very deep level. Almost all collected Metrics could be used in the chargeback module. You can define chargeback plans based on configurations (charge for the amount of cpu, memory, storage is assigned to a machine, or for a specific OS which is installed) or chargeback on resource consumption (% of cpu used, storage used, etc). Or you can also define a combination of configuration and consumption chargeback plans. The chargeback module is very flexible. Here is a overview of the workflow how to handle infrastructure cloud in EM: Summary As you can see, setting up an Infrastructure Cloud Service with Oracle VM for X86 and Enterprise Manager 12c is really simple. I personally configured a complete cloud environment with three X86 servers and a small JBOD san box in less than 3 hours. There is no magic in it, it is all straightforward. Of course, you have to have some experience with Oracle VM and Enterprise Manager. Experience in setting up Linux environments helps as well. I plan to publish a technical cookbook in the next few weeks. I hope you found this post useful and will see you again here on our blog. Any hints, comments are welcome!

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  • Oracle CRM On Demand Release 24 is Generally Available

    - by Richard Lefebvre
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 We are pleased to announce that Oracle CRM On Demand Release 24 is Generally Available as of October 25, 2013 Get smarter, more productive and the best value with Oracle CRM On Demand Release 24. Oracle CRM On Demand continues to be the most complete Software-as-a-Service (SaaS) CRM solution available. Now, with Release 24, organizations of all types and sizes benefit from actionable insight anywhere, anytime, as well as key enhancements in mobility, embedded social, analytics, integration and extensibility, and ease of use.Next Generation Mobile and Desktop Solutions : Oracle CRM On Demand Release 24 offers a complete set of mobile and desktop solutions that improve productivity by enabling reps to access and update information anywhere, anytime. Capabilities include: Oracle CRM On Demand Disconnected Mobile Sales (DMS) – A disconnected native iPad solution, DMS has been further streamlined mobile sales process by adding Structured Product Messaging to record brand specific call objectives, enhancements in HTML5 eDetailing including message response tracking and improvements in administration and configuration such as more field management options for read only fields, role management and enhanced logging. Oracle CRM On Demand Connected Mobile Sales. This add-on mobile service provides a configurable mobile solution on iOS, BlackBerry and now Android devices. You can access data from CRM On Demand in real time with a rich, native user experience, that is comfortable and familiar to current iOS, BlackBerry and Android users. New features also include Single Sign On to enhance security for mobile users.  Oracle CRM On Demand Desktop: This application centralizes essential CRM information in the familiar Microsoft Outlook environment,increasing user adoption and decreasing training costs. Users can manage CRM data while disconnected, then synchronize bi-directionally when they are back on the network. New in Oracle CRM On Demand Desktop Version 3 is the ability to synchronize by Books of Business, and improved Online Lookup. Mobile Browser Support: The following mobile device browsers are now supported: Apple iPhone, Apple iPad, Windows 8 Tablets, and Google Android. Leverage the Social Enterprise Engaging customers via social channels is rapidly becoming a significant key to enhanced customer experience as it provides proactive customer service, targeted messaging and greater intimacy throughout the entire customer lifecycle. Listening to customers on the social channels can identify a customers’ sphere of influence and the real value they bring to their organization, or the impact they can have on the opportunity. Servicing the customer’s need is the first step towards loyalty to a brand, integrating with social channels allows us to maximize brand affinity and virally expand customer engagements thus increasing revenue. Oracle CRM On Demand is leveraging the Social Enterprise through its integration with Oracle’s Social Relationship Management (SRM) product suite by providing out-of-the-box integration with Social Engagement and Monitoring (SEM), Social Marketing (SM) and Oracle Social Network (OSN). With Oracle CRM On Demand Release 24, users are able to create a service request from a social post via SEM and have leads entered on a SM lead form automatically entered into Oracle CRM On Demand along with the campaign, streamlining the lead qualification process. Get Smarter with Actionable Insight The difference between making good decisions and great decisions depends heavily upon the quality, structure, and availability of information at hand. Oracle CRM On Demand Release 24 expands upon its industry-leading analytics capabilities to provide greater business insight than ever before. New capabilities include flexible permissions on analytics reports folders, allowing for read only access to reports, and additional field and object coverage. Get More Productive with Powerful Tools Oracle CRM On Demand Release 24 introduces a new set of powerful capabilities designed to maximize productivity. A significant new feature for customizing Oracle CRM On Demand is a JavaScript API. The JS API allows customers to add new buttons, suppress existing buttons and even change what happens when a user clicks an existing button. Other usability enhancements, such as personalized related information applets, extended case insensitive search provide users with better, more intuitive, experience. Additional privileges for viewing private activities and notes allow administrators to reassign records as needed, and Custom Object management. Workflow has been added to the Order Item object; and now tasks can be assigned to a relative user, such as an Account Owner, allowing more complex business processes to be automated and adhered to. Get the Best Value Oracle CRM On Demand delivers unprecedented value with the broadest set of capabilities from a single-provider solution, the industry’s lowest total cost of ownership, the most on-demand deployment options, the deepest CRM expertise and experience of any CRM provider, and the most secure CRM in the cloud. With Release 24, Oracle CRM On Demand now includes even more enterprise-grade security, integration, and extensibility features, along with enhanced industry editions to save you time and money. New features include: Business Process Administration: A new privilege has been added that allows administrators to override a Business Process Administration rule.This privilege permits users to edit a locked record, or unlock a record, in the event of a material change that needs to be reflected per corporatepolicy. Additionally, the Products Detailed object has been added to Business Process Administration, enabling record locking and logic to be applied. Expanded Integration: Oracle continues to improve Web Services each release, by adding more object coverage enabling customers and partners to easily integrate with CRM On Demand. Bottom Line Oracle CRM On Demand Release 24 enables organizations to get smarter, get more productive, and get the best value, period. For more information on Oracle CRM On Demand Release 24, please visit oracle.com/crmondemand

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  • Oracle CX solutions videos on YouTube

    - by Richard Lefebvre
    Understand Oracle CX solutions pillars quickly and effectively by watching these short videos posted on YouTube: Oracle Sales Cloud http://www.youtube.com/watch?v=rHkOHt7uYWM http://www.youtube.com/watch?v=5TTm06g8Cmo http://www.youtube.com/watch?v=s0iQ8Bckzdk http://www.youtube.com/watch?v=SKvuS-ybrdc Oracle Service Cloud (RightNow) http://www.youtube.com/watch?v=z_SLQkyxC1w http://www.youtube.com/watch?v=O2RgUZcg_lg Oracle Marketing Cloud (Eloqua) http://www.youtube.com/watch?v=ewLHwVWN980 Oracle Commerce Cloud (ATG) http://www.youtube.com/watch?v=OndiZ6dN2zM Oracle Social Cloud (SRM) http://www.youtube.com/watch?v=3-unR0cxm_M Oracle Social Network http://www.youtube.com/watch?v=dK60hDNuTDo&list=PL72B1B1179152822C Endeca http://www.youtube.com/watch?v=vW9eG88EmWk http://www.youtube.com/watch?v=QNBTCWQqJr8 Mobile Solutions Voice: http://www.youtube.com/watch?v=65VXoqVIXuY Mobilytic: http://www.youtube.com/watch?v=JjNvJxrEDHA Enjoy!

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  • Rewriting code under BSD license

    - by Frank
    I am currently studding OpengGL with OpenGL Supebible 5th edition. I've found interested for me some C++ code that is distributed with the book (see also on google code). That code is under New BSD License. I am writing my software on C# with SharpGL wrapper and I'd like to know following things: Can I rewrite that C++ to C#? edid: I'am interesting in using such things like GLBatch, GLShaderManager and some other thing from GLTools. Problem is that library is on C++, but I use C#. How do I have to mark my source code if I put it somewhere like to my github account? What disclaimer should be? Original disclaimer looks like: /* GLShaderManager.h Copyright (c) 2009, Richard S. Wright Jr. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. Neither the name of Richard S. Wright Jr. nor the names of other contributors may be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. */ Edit: Should my copyright looks like after rewriting something like that? Copyright (c) 2014, My Name Copyright (c) 2009, Richard S. Wright Jr. All rights reserved. Redistribution...................

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  • A weekend with the Samsung Galaxy Tab

    - by Richard Mitchell
    This weekend I took one of the Samsung Galaxy Tabs we have lying around the office here home to see how I got on with it as I've been thinking of buying one. Initial impressions The look and feel of the Tab is quite nice. It's a lot smaller than an iPad but that is no bad thing as I imagine they are targeted at different markets. The Tab fits into my inside coat pocket nicely and doesn't feel like it's weighing me down too much. Connecting up the Tab to the network at work was fine, typing in...(read more)

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  • Whatchamacallit: You know how there are breadcrumbs and sliders and whatnot

    - by Richard
    What do you call it when a web site (especially corporate/retail) has a series of rows with thumbnails, each with a little caption/description beneath explaining some benefit or feature of a product or service. Is there a name for this? I'm building a theme that incorporates this kind of design and I was hoping there is some kind of shorthand for this design feature. If you don't know what I'm talking about, check out one of the links below. http://themeforest.net/item/revolution-minimalist-business-html-template/full_screen_preview/2295335 http://themes.two2twelve.com/preview?theme=freshserve

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  • Customer Concepts TV

    - by Richard Lefebvre
    Eliminate the Guesswork in Your Customer's Sales Organization Selling is the lifeblood of every business. In the past, companies would increase headcount to boost sales. In today’s business environment, companies need to re-evaluate the way in which they sell. Sales and marketing organisations must optimise performance, increase team productivity and focus on the best opportunities. Oracle Fusion CRM has been specifically designed with tools to help sales and marketing teams improve efficiency and drive revenue. Territory modeling and management, quota and commission management, collaborative features, real-time customer information and mobile device integration are just some features incorporated. Join us on Customer Concepts TV as we aim to help you find the right strategy for your prospect and customers. Whether they already have a CRM solution in place or are looking for the next level of CRM implementation, this online TV show will give you very practical advice that can help you to make the most out of your CRM implementation.Register now to reserve your spot for this exclusive, live-stream event. Customer Concepts TV comes to you on April 24. Watch the Customer Concepts TV trailer here

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  • DBA in Space

    - by Neil Davidson
    Every now and then, you come across an idea that makes your heart jump and your skin tingle. That happened to me a few months ago, when Richard and Anthony pitched a small group of us an idea. "It's called DBA in Space", Richard said. I don't remember the rest of the pitch. "DBA in Space" is one of those phrases that's so simple, remarkable and clear that it sticks and it sticks hard. Sure, lots of people have done much hard, gritty work over the past few months to make it happen. Sure, there's...(read more)

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