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  • Why should I adopt MVC?

    - by Andrew
    I decided to get my hands wet and got the YII framework for PHP. I created my first application, then created new controller, model and view. Connected to database, got my record passed from controller to the view and printed the hello world. I am confused now. If I have to do the same thing for each page, this seems like a nightmare to me. In each controller I have to do a lot of same operations - declare variables, and pass them to views. I also need to create models for each page and this is all confusing to me. In my idea the main goal of development is to avoid duplication, but what I see here is lots and lots of duplicated code. Please advise and clarify. Maybe you could suggest a good reading about MVC and coding patterns and best practices in MVC. Because so far, it takes much more time to create a small site using MVC than using my own programming schema.

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  • Node Serialization in NetBeans Platform 7.0

    - by Geertjan
    Node serialization makes sense when you're not interested in the data (since that should be serialized to a database), but in the state of the application. For example, when the application restarts, you want the last selected node to automatically be selected again. That's not the kind of information you'll want to store in a database, hence node serialization is not about data serialization but about application state serialization. I've written about this topic in October 2008, here and here, but want to show how to do this again, using NetBeans Platform 7.0. Somewhere I remember reading that this can't be done anymore and that's typically the best motivation for me, i.e., to prove that it can be done after all. Anyway, in a standard POJO/Node/BeanTreeView scenario, do the following: Remove the "@ConvertAsProperties" annotation at the top of the class, which you'll find there if you used the Window Component wizard. We're not going to use property-file based serialization, but plain old java.io.Serializable  instead. In the TopComponent, assuming it is named "UserExplorerTopComponent", typically at the end of the file, add the following: @Override public Object writeReplace() { //We want to work with one selected item only //and thanks to BeanTreeView.setSelectionMode, //only one node can be selected anyway: Handle handle = NodeOp.toHandles(em.getSelectedNodes())[0]; return new ResolvableHelper(handle); } public final static class ResolvableHelper implements Serializable { private static final long serialVersionUID = 1L; public Handle selectedHandle; private ResolvableHelper(Handle selectedHandle) { this.selectedHandle = selectedHandle; } public Object readResolve() { WindowManager.getDefault().invokeWhenUIReady(new Runnable() { @Override public void run() { try { //Get the TopComponent: UserExplorerTopComponent tc = (UserExplorerTopComponent) WindowManager.getDefault().findTopComponent("UserExplorerTopComponent"); //Get the display text to search for: String selectedDisplayName = selectedHandle.getNode().getDisplayName(); //Get the root, which is the parent of the node we want: Node root = tc.getExplorerManager().getRootContext(); //Find the node, by passing in the root with the display text: Node selectedNode = NodeOp.findPath(root, new String[]{selectedDisplayName}); //Set the explorer manager's selected node: tc.getExplorerManager().setSelectedNodes(new Node[]{selectedNode}); } catch (PropertyVetoException ex) { Exceptions.printStackTrace(ex); } catch (IOException ex) { Exceptions.printStackTrace(ex); } } }); return null; } } Assuming you have a node named "UserNode" for a type named "User" containing a property named "type", add the bits in bold below to your "UserNode": public class UserNode extends AbstractNode implements Serializable { static final long serialVersionUID = 1L; public UserNode(User key) { super(Children.LEAF); setName(key.getType()); } @Override public Handle getHandle() { return new CustomHandle(this, getName()); } public class CustomHandle implements Node.Handle { static final long serialVersionUID = 1L; private AbstractNode node = null; private final String searchString; public CustomHandle(AbstractNode node, String searchString) { this.node = node; this.searchString = searchString; } @Override public Node getNode() { node.setName(searchString); return node; } } } Run the application and select one of the user nodes. Close the application. Start it up again. The user node is not automatically selected, in fact, the window does not open, and you will see this in the output: Caused: java.io.InvalidClassException: org.serialization.sample.UserNode; no valid constructor Read this article and then you'll understand the need for this class: public class BaseNode extends AbstractNode { public BaseNode() { super(Children.LEAF); } public BaseNode(Children kids) { super(kids); } public BaseNode(Children kids, Lookup lkp) { super(kids, lkp); } } Now, instead of extending AbstractNode in your UserNode, extend BaseNode. Then the first non-serializable superclass of the UserNode has an explicitly declared no-args constructor, Do the same as the above for each node in the hierarchy that needs to be serialized. If you have multiple nodes needing serialization, you can share the "CustomHandle" inner class above between all the other nodes, while all the other nodes will also need to extend BaseNode (or provide their own non-serializable super class that explicitly declares a no-args constructor). Now, when I run the application, I select a node, then I close the application, restart it, and the previously selected node is automatically selected when the application has restarted.

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  • Will learning ColdFusion help me advance my programming skills? [closed]

    - by chhantyal
    Currently I am working with a small web development company. We use jQuery on front-end, Coldfusion for back-end and MySQL as our database. We just started to use HTML5 and CSS3. This is my first internship and job. I know the basics of Python and want to add Django or Ruby on Rails on my skills set. In addition, I want to advance my programming skills with Machine Learning, Compilers, NoSQL and Unix Hacking. I also find front end web development pretty interesting. Should I focus on front-end and become skilled on HTML5/CSS3/Javascript? Or dive into back-end learning ColdFusion. I will probably leave the company after a year since I want to work with great product start-ups. And I live in India, where ColdFusion is not popular. Will learning ColdFusion help me become better programmer?

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  • GeoToolkit Demo Embedded in an Application Framework via Maven

    - by Geertjan
    As a follow on to yesterday's blog entry, here's the equivalent starter application for GeoToolkit (also known as Geotk) on the NetBeans Platform, which ends up looking like this: The above is a border.shp file I found on-line, while here's a USA states shape file rendered in the application: Note that the navigation bar is also included, though that could later be migrated into the menu bar of the NetBeans Platform.  Download the Maven based NetBeans Platform application with GeoToolkit integration here: http://java.net/projects/nb-api-samples/sources/api-samples/show/versions/7.3/tutorials/geospatial/geotoolkit/MyGeospatialSystem It was quite tricky getting this sample together, parts of it, especially the installer, which creates the database, comes from the Puzzle GIS project, while the files come from on-line locations, with the JAI-related dependencies providing problems of their own. But it's definitely a starting point and you now have the basic Maven structure needed for getting started with GeoToolkit in the context of all the services and components provided by the NetBeans Platform.  Many thanks to Johann Sorel for his patience and help. 

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  • ISACA Information Security & Risk Management Conference, Nov 14-16

    - by Troy Kitch
    Please join Oracle, as a platinum sponsor, at this year's ISACA Information Security and Risk Management Conference in Las Vegas, Nov 14-16. This year’s conference offers up to 32 CPE hours and is designed to meet the needs of information security, governance, compliance, and risk management professionals. The event builds on and includes the key elements of information security, governance, compliance and risk management practices, and offers a fresh perspective on current and future trends. As provider of the world’s most complete, open, and integrated business software and hardware systems, Oracle can uniquely safeguard your information throughout its entire lifecycle and is the recognized leader in Data Security, Identity Management, and Governance, Risk, and Compliance solutions. Also, attend the Oracle Megatrends Session, Gone in 60 Seconds: Mitigating Database Security Risk and stop by our booth, # 100 & #102, to meet with Oracle Security Solution experts, see live product demos, and more. Learn more and register.

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  • OpenID implementation - PHP, Javascript, MySQL

    - by Marc A.
    Hello, I've started doing some research on the technologies that I will need for my website. I'm trying to implement a really simple website with OpenID user registration. The website will store a block of text for each user. I imagine this means that I will need a database with: User ID Open ID url Data Having said that, I'm still having trouble deciding what I really need to do this. I know that I will need the following for the actual site: Javascript JQuery CSS But on the back end, I'm kind of lost at the moment. I've been looking at the OpenID-Selector, which is coded in Javascript. It seems like it's exactly what is used on this site. Will I actually need PHP? MySQL for the data and user registration? Thanks for the kickstart!

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  • [News] Le mouvement NoSQL et MongoDB

    Le mouvement "NoSQL" est une communaut? cr??e dans le but de promouvoir les bases de donn?es non relationnelles (d'o? le terme NoSQL). Dans cet hymne ? ce mouvement, Michael Kennedy, instructeur pour DevelopMentor, d?crit les pr?ceptes de NoSQL en l'illustrant ? travers un moteur finalement peu connu du grand public, MongoDB. A lire, tr?s int?ressant m?me si on ne partage pas l'opinion de cette communaut? : "(...) A basic SQL Server cluster might run you $100,000 just to get it up and running on decent hardware. Rather than leveraging crazy scaling-up options, the NoSQL databases let you scale-out. They make this possible (dare I say easy?) by dropping the relational aspects of a database (...) "

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  • Upcoming Customer WebCast: Adapters and JCA Transport in Oracle Service Bus 11g

    - by MariaSalzberger
    There is an upcoming webcast planned for September 19th that will show how to implement services using a JCA adapter in Oracle Service Bus 11g. The session will help to utilize existing resources like samples and information centers for adapters in the context of Oracle Service Bus. Topics covered in the webcast are: JCA Transport Overview / Inbound and Outbound scenarios using JCA adapters Implementation of an end-to-end use case using an inbound file adapter and and an outbound database adapter in Oracle Service Bus It will show how to find information on supported adapters in a certain version of OSB 11g Available adapter samples for OSB and SOA How to use SOA adapter samples for Oracle Service Bus A live demo of an adapter sample implementation in Oracle Service Bus Information Centers for adapters and Oracle Service Bus information The presentation recording can by found here after the webcast. Select "Oracle Fusion Middleware" as product. (https://support.oracle.com/rs?type=doc&id=740966.1) The schedule for future webcasts can be found in the above mentioned document as well.

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  • Techniques and methods to improve and speedup development

    - by Jlouro
    I just got a new project. It’s a WinForm app. And it’s interesting because I will have the possibility to learn how fish farms work and are managed. I will have to develop touch interfaces, and use datasnap to communicate and sync data between farm and office. The development will be done in DELPHI win32, still not sure about the database, but maybe SQLlite. So now comes the difficult part of the project, building it. I am just finishing one. It took me a lot of time to do it and I am a bit “burned out”. I will have time to relax, not much, but a few days. What I am looking is some tips and tricks and possibly tools to be able to speed up the development. It must be up and running in 2 months. So what tricks do you use to speed up things?

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  • What is the reason that can't cron automatic run?

    - by Jingqiang Zhang
    OS : Ubuntu 12.04 Now I want to use Backup and Whenever gem to automatic backup my database. When I connect the server by ssh as an added user to run backup perform -t my_backup,it works well.But the cron file: 0 22 * * * /bin/bash -l -c 'backup perform -t my_backup' can't run at 22:00. When I use cat /etc/crontab check the cron's config file,it is: SHELL=/bin/sh PATH=/usr/local/sbin:/usr/local/bin:/sbin:/bin:/usr/sbin:/usr/bin # m h dom mon dow user command 17 * * * * root cd / && run-parts --report /etc/cron.hourly 25 6 * * * root test -x /usr/sbin/anacron || ( cd / && run-parts --report /etc/cron.daily ) 47 6 * * 7 root test -x /usr/sbin/anacron || ( cd / && run-parts --report /etc/cron.weekly ) 52 6 1 * * root test -x /usr/sbin/anacron || ( cd / && run-parts --report /etc/cron.monthly ) # The /bin/bash and /bin/sh are different.What's the reason?How to do?

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  • Help slecting dedicated server with good disk I/O & network

    - by JP19
    Hi, I am looking for a cheap dedicated server. (I was earlier happy with VPS, untill I realized that the disk I/O is not at all reliable and depends on what your neighbours are upto at the moment). I was browsing through http://www.lowenddedi.net/the-database I don't understand memory speed and NIC speed columns at all. What will be their affect? Do I need to worry about them? Also, can someone help suggest a provider, with following criteria: 1) Good & reliable Network 2) Price <= $60/month. Thanks JP

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  • How to profile LINQ to Entities queries in your asp.net applications - part 1

    - by nikolaosk
    I have been teaching ASP.Net and EF in one of my classes and I have been asked on the various ways we can profile database activity. Everyone that I know that uses EF as its data access layer has the same question. "How can I see the T-SQL code that the LINQ to Entities engine generates on the fly?" I know a lot of people use VS studio built-in visualisers but that is not enough. A lot of developers use SQL Server Profiler. That is also a good solution since we can see the queries(generated from...(read more)

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  • Automating ASP.NET MVC deployments using Web Deploy

    The following is an excerpt from ASP.NET MVC 2 in Action, a book from Manning to be in bookstores in May.  The early access (MEAP) edition is available now on http://manning.com/palermo2.  Authors include Jeffrey Palermo, Ben Scheirman, Jimmy Bogard, Matt Hinze.  Technically edited by Jeremy Skinner. 17.4 Enabling remote server deployments with Web Deploy After getting a deployment script that can set up your application and database, the next step is to take on the challenge...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • How to shift development culture from tech fetish to focusing on simplicity and getting things done?

    - by Serge
    Looking for ways to switch team/individual culture from chasing latest fads, patterns, and all kinds of best practices to focusing on finding quickest and simplest solutions and shipping features. My definition of "tech fetish": Chasing latest fads, applying new technologies and best practices without considering product/project impact, focusing on micro optimization, creating platforms and frameworks instead of finding simple and quick ways to ship product features. Few examples of culture differences: From "Spent a day on trying to map database query with five complex joins in NHibernate" to "Wrote a SQL query and used DataReader to pull data in" From "Wrote super-fast JSON parser in C++" to "Used Python to parse JSON response and call C++ code" From "Let's use WCF because it supports all possible communication standards" to "REST is simple text-based format, let's stick with it and use simple HTTP handlers"

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  • Track those visitors who come through a particular link

    - by busybee235
    I want to track visitors who come to my site through a particular link. For example, those visitors coming from http://www.domain.com/abc123, I can get their pageviews, time on site, bounce rate, referrer pages per visit etc. After that I can store that info into by database on daily basis. Can anyone suggest any service or api or any software for the same? I have used Google Analytics utm tags that work straight well for my requirement but I don't know how many links I can track with it. I have around 80-100 links to track a day and the number of links will be increasing. I couldn't find any documentation regarding limit of campaigns in GA. If there's no such limit, I can start this project. Thanks

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  • How to "back track"?

    - by esqew
    I find that I start projects and, due to my lack of experience, find that old database structures and huge blocks of code are inefficient and memory-costly. However, by the time I realize a re-design of the entire project is needed, the project has grown to such a size that it is simply too late to go back and modify the project in its current state and requires a completely new project file and the whole shebang. How should I prevent ruts such as this one, where it is too late to go back and modify the current project to fit specifications modified far down the road from the creation of the project? (Apologies in advance for confusing grammar, it's been a long day here... as you can probably tell.)

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  • 7 Steps To Cut Recruiting Costs & Drive Exceptional Business Results

    - by Oracle Accelerate for Midsize Companies
    By Steve Viarengo, Vice President Product Management, Oracle Taleo Cloud Services  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 In good times, trimming operational costs is an ongoing goal. In tough times, it’s a necessity. In both good times and bad, however, recruiting occurs. Growth increases headcount in good times, and opportunistic or replacement hiring occurs in slow business cycles. By employing creative recruiting strategies in tandem with the latest technology developments, you can reduce recruiting costs while driving exceptional business results. Here are some critical areas to focus on. 1.  Target Direct Cost Savings Total recruiting process expenses are the sum of external costs plus internal labor costs. Most organizations can reduce recruiting expenses with direct cost savings. While additional savings on indirect costs can be realized from process improvement and efficiency gains, there are direct cost savings and benefits readily available in three broad areas: sourcing, assessments, and green recruiting. 2. Sourcing: Reduce Agency Costs Agency search firm fees can amount to 35 percent of a new employee’s annual base salary. Typically taken from the hiring department budget, these fees may not be visible to HR. By relying on internal mobility programs, referrals, candidate pipelines, and corporate career Websites, organizations can reduce or eliminate this agency spend. And when you do have to pay third-party agency fees, you can optimize the value you receive by collaborating with agencies to identify referred candidates, ensure access to candidate data and history, and receive automatic notifications and correspondence. 3. Sourcing: Reduce Advertising Costs You can realize significant cost reductions by placing all job positions on your corporate career Website. This will allow you to reap a substantial number of candidates at minimal cost compared to job boards and other sourcing options. 4.  Sourcing: Internal Talent Pool Internal talent pools provide a way to reduce sourcing and advertising costs while delivering improved productivity and retention. Internal redeployment reduces costs and ramp-up time while increasing retention and employee satisfaction. 5.  Sourcing: External Talent Pool Strategic recruiting requires identifying and matching people with a given set of skills to a particular job while efficiently allocating sourcing expenditures. By using an e-recruiting system (which drives external talent pool management) with a candidate relationship database, you can automate prescreening and candidate matching while communicating with targeted candidates. Candidate relationship management can lower sourcing costs by marketing new job opportunities to candidates sourced in the past. By mining the talent pool in this fashion, you eliminate the need to source a new pool of candidates for each new requisition. Managing and mining the corporate candidate database can reduce the sourcing cost per candidate by as much as 50 percent. 6.  Assessments: Reduce Turnover Costs By taking advantage of assessments during the recruitment process, you can achieve a range of benefits, including better productivity, superior candidate performance, and lower turnover (providing considerable savings). Assessments also save recruiter and hiring manager time by focusing on a short list of qualified candidates. Hired for fit, such candidates tend to stay with the organization and produce quality work—ultimately driving revenue.  7. Green Recruiting: Reduce Paper and Processing Costs You can reduce recruiting costs by automating the process—and making it green. A paperless process informs candidates that you’re dedicated to green recruiting. It also leads to direct cost savings. E-recruiting reduces energy use and pollution associated with manufacturing, transporting, and recycling paper products. And process automation saves energy in mailing, storage, handling, filing, and reporting tasks. Direct cost savings come from reduced paperwork related to résumés, advertising, and onboarding. Improving the recruiting process through sourcing, assessments, and green recruiting not only saves costs. It also positions the company to improve the talent base during the recession while retaining the ability to grow appropriately in recovery. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";}

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  • Can't get into the admin console after migrating to new server

    - by Emerson
    I migrated my WordPress blog to a new server, and everything seemed to be working fine until it started giving me the error when entering the admin area: Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 4864 bytes) in /home/neworder/public_html/blog/wp-admin/includes/plugin.php on line 729 The line 729 has: $protected = array( '_wp_attached_file', '_wp_attachment_metadata', '_wp_old_slug', '_wp_page_template' ); I had installed the maintenance-mode, and I have suspicions that this is what broke the forum. If I remove the plugin it then gives another error: Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 19456 bytes) in /home/neworder/public_html/blog/wp-admin/includes/post.php on line 1158 And that line has: $content .= '<p class="hide-if-no-js">' . esc_html__( 'Remove featured image' ) . '</p>'; } I tried to restore the blog file-system from the old server and also to restore the database from the old server (2x), but still it gives me the same error. The blog itself seems to be working fine: http://blog.antinovaordemmundial.com/

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  • Recent Ubuntu update prevents MySQL root access

    - by Rhys
    I recently updated my Ubuntu (10.04 LTS) server (apt-get update, apt-get upgrade), and everything works fine, apart from the root access to my MySQL database. phpMyAdmin, CakePHP, and essentially all connections return similar access errors. For example, PMA returns 'Connection for controluser as defined in your configuration failed.' I have tried to find similar examples of this instance, but cannot find assistance in what configuration I should be changing to restore root log in access. The same issue has occurred on two servers. One has additional users so I could get around it, but the other is a new development server with only root MySQL access, so I am stuck on how to resolve this.

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  • Using a back-end mechanism to copy files to DB and notify the application

    - by BDotA
    This Scenario: User copies large files to a local folder. I want to watch that folder and when a new file is dropped then go and copy it to Database, so later when coping is done I can actually use it in my application. ( A C# WinForms App). It would be awesome to also find a way to somehow get notified in the Application that hey copying the file to DB is finished and ready for use... I am using C#.net, Windows... What solutions/architecture do you suggest for this? For example having a windows service running all the time watching that folder, when something copied goes and write it to DB ... then how about getting notified? MSMQ is something I can use? don't know much about it yet. Thanks.

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  • Software development, basics of design, conventions and scalability

    - by goce ribeski
    I need to improve my programming skills in order to achieve better scalability for the software I'm working on. Purpose is to learn the rules of adding new modules and features, so when it comes to maintaining existing ones there is some concept. So, I'm looking for a good book, tutorial or websites where I can continue to read about this. Currently, what I know and what I do is: to design relational database(3NF), make separate class for each table put that in MVC implement modular programming ...write code and hope for the best... I presume that next things I need to learn more deeply are: programming codex(naming, commenting, conventions...), organize functions building interfaces organizing custom made libraries, organizing API that I'm using, documenting, team work... ... At last what my job is, it does't need to affect your answer, PHP CodeIgniter developer.

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  • Oracle University Nuevos cursos (Week 42)

    - by rituchhibber
    Oracle University ha publicado recientemenete las siguentes formaciones (o versiones) nuevos: Database Oracle Enterprise Manager Cloud Control 12c: Install & Upgrade (Training On Demand) MySQL Performance Tuning (Training On Demand) Fusion Middleware Oracle GoldenGate 11g Fundamentals for Oracle (4 days) Oracle WebCenter Content 11g: Site Studio Essentials (5 days) Oracle WebCenter Portal 11g: Build Portals with Spaces (3 days) Business Intelligence Oracle BI 11g R1: Create Analyses and Dashboards (4 days) SOA & BPM SOA Adoption and Architecture Fundamentals (3 Days) eBusiness Suite R12 Oracle Using and Maintaining Approvals Management - Self-Study Course R12 Oracle HRMS Advanced Benefits Fundamentals - Self-Study Course WebLogic Oracle WebLogic Server 11g: Monitor and Tune Performance (Training On Demand) Financial Oracle Project Financial Planning 11.1.2: Create Projects ( 3 days) Tuxedo Oracle Tuxedo 12c: Application Administration (5 days) Java Java SE 7: The Platform Evolves - Self-Study Course Primevera Primavera Client/Server Partner Trainer Course - Self-Study Course Primavera Progress Reporter 8.2 - Self-Study Course Póngase en contacto con el equipo local de Oracle University para conocer las fechas y otros detalles de los cursos.

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  • Any board-like platform but only for files instead of text posts? [on hold]

    - by Janwillhaus
    I am looking for a (best open-source or free but also commercially available) CMS platform that is built similarly to bulletin boards (for example phpBB) but instead of text posts, registered users can upload files that can be rated, commented etc.) I am aware of the number of board CMSes that have file-database plugins, but that is not what I want. I want to have a system that focuses on the files rather than on the postings. Or do you have any alternative ideas on solutions to the problem? I need the following functions CMS focused on file management Files that can be categorized (in a tree-like view for example) Comments and ratings can be added to files Users that can be provided various rights around the platform (moderation, commenting, exclusion of non-registered users, etc.) Users can upload files themselves (for further moderation

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  • How customers view and interact with a company

    The Harvard Business Review article written by Rayport and Jaworski is aptly titled “Best Face Forward” because it sheds light on how customers view and interact with a company. In the past most business interaction between customers was performed in a face to face meeting where one party would present an item for sale and then the other would decide whether to purchase the item. In addition, if there was a problem with a purchased item then they would bring the item back to the person who sold the item for resolution. One of my earliest examples of witnessing this was when I was around 6 or 7 years old and I was allowed to spend the summer in Tennessee with my Grandparents. My Grandfather had just written a book about the local history of his town and was selling them to his friends and local bookstores. I still remember he offered to pay me a small commission for every book I helped him sell because I was carrying the books around for him. Every sale he made was face to face with his customers which allowed him to share his excitement for the book with everyone. In today’s modern world there is less and less human interaction as the use of computers and other technologies allow us to communicate within seconds even though both parties may be across the globe or just next door. That being said, customers view a company through multiple access points called faces that represent the ability to interact without actually seeing a human face. As a software engineer this is a good and a bad thing because direct human interaction and technology based interaction have both good and bad attributes based on the customer. How organizations coordinate business and IT functions, to provide quality service varies based on each individual business and the goals and directives put in place by its management. According to Rayport and Jaworski, the type of interaction used through a particular access point may lend itself to be people-dominate, machine-dominate, or a combination of both. The method by which a company communicates information through an access point is a strategic choice that relates costs and customer outcomes. To simplify this, the choice is based on what can give the customer the best experience interacting with the company when the cost of the interaction is also a factor. I personally see examples of this every day at work. The company website is machine-dominate with people updating and maintaining information, our groups department is people dominate because most of the customer interaction is done at the customers location and is backed up by machine based data sources, and our sales/member service department is a hybrid because employees work in tandem with machines in order for them to assist customers with signing up or any other issue they may have. The positive and negative aspects of human and machine interfaces are a key aspect in deciding which interface to use when allowing customers to access a company or a combination of the two. Rayport and Jaworski also used MIT professor Erik Brynjolfsson preliminary catalog of human and machine strengths. He stated that humans outperform machines in judgment, pattern recognition, exception processing, insight, and creativity. I have found this to be true based on the example of how sales and member service reps at my company handle a multitude of questions and various situations with a lot of unknown variables. A machine interface could never effectively be able to handle these scenarios because there are too many variables to consider and would not have the built-in logic to process each customer’s claims and needs. In addition, he also stated that machines outperform humans in collecting, storing, transmitting and routine processing. An example of this would be my employer’s website. Customers can simply go online and purchase a product without even talking to a sales or member services representative. The information is then stored in a database so that the customer can always go back and review there order, and access their selected services. A human, no matter how smart they are would never be able to keep track of hundreds of thousands of customers let alone know what they purchased or how much they paid. In today’s technology driven economy every company must offer their customers multiple methods of accessibly in order to survive. The more of an opportunity a company has to create a positive experience for their customers, in my opinion, they more likely the customer will return to that company again. I have noticed this with my personal shopping habits and experiences. References Rayport, J., & Jaworski, B. (2004). Best Face Forward. Harvard Business Review, 82(12), 47-58. Retrieved from Business Source Complete database.

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  • HTTP 303 redirection and robots.txt

    - by Ian Dickinson
    On a site I'm working on, we're using the HTTP 303 redirect pattern (see this article for background) to distinguish between information and non-information resources. So: some URL's under /id get redirected to dynamically-created pages under /doc. These dynamic pages are built from a database, and contain links to other /doc/ resources, so in general we don't want them to be crawled. Our robots.txt contains: Disallow: /doc However, we do want the non-redirected pages under /id to get indexed by Google et al: Allow: /id So the question I have, which I can't find an answer to so far, is: if an allowed /id page 303-redirects to a /doc page, will it still be blocked by robots.txt? If yes, we're OK, but otherwise I'm going to disallow all /id resources in the robots file, as having the crawler hammer the db would be worse than losing search indexing for the /id pages.

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