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  • BPM+SOA Governance Hands-On-Workshops 17.3. Hannover, 22.3. Hamburg, 24.3. Potsdam

    - by franziska.schneider(at)oracle.com
    Oracle Hands-on Workshop: Entdecken Sie die Flexibilität und Leistungsfähigkeit der BPM-Suite und dem Enterprise Repository. Geschäftprozessmodellierung (BPM) und -ausführung ist aufgrund leistungsfähiger und einfacher anzuwendender Tools für immer mehr Unternehmen eine sinnvolle Lösung. Ein wichtiger Aspekt dabei ist das reibungslose Zusammenspiel zwischen den Fachabteilungen und der Software-Entwicklung. Die Abstimmung zwischen der Fachabteilung, welche die Prozesse modelliert, und den Entwicklern, welche die Services bereitstellen, kann durch SOA-Governance Methodiken gesteuert werden. Dabei muss es nicht immer gleich ein umfassendes Governance-Modell sein, aber eine gewisse Abstimmung ist sinnvoll. In diesem Handson-Workshop soll ein gangbarer Mittelweg aufgezeigt werden. In den Workshops von Oracle können Sie sich mit Kollegen austauschen, sich die neueste Technik direkt von den Oracle Experten zeigen lassen und an praktischen Übungen teilnehmen. Auf dieser Veranstaltung sind Sie richtig, wenn Sie mit der Oracle BPM-Suite in die Modellierung von BPMN Geschäftsprozessen einsteigen möchten, das Oracle Enterprise Repository als zentrale Verwaltungsplattform kennenlernen möchten, lernen möchten, wie Sie Einblick in die Abhängigkeiten Ihrer SOA bekommen und wie Sie die Abstimmung zwischen IT und Fachbereich werkzeugunterstützt optimieren können. Nutzen Sie diese Chance, neue Kontakte zu knüpfen! Melden Sie sich hier gleich für die kostenlose Veranstaltung an.

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  • Replicating EFS encrypted files

    - by floyd
    Recently I attempted to configure Microsoft's DFSR on Windows 2008 R2 to replicate a folder which was encrypted with EFS. The setup gave no errors or warnings, but later I read that DFSR does not support EFS in any way. There were also event logs in the DFSR event log indicating an encrypted file was found and wont be replicated. http://technet.microsoft.com/en-us/library/cc773238(v=ws.10).aspx#BKMK_052 My question is, are there any tools that would allow this to occur? Software based preferably.This would be replicating over LAN to destination node for two servers on the same domain.

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  • How to convert a MKV video to a less CPU intensive video format?

    - by marco.ragogna
    I have a couple of videos at 1920x800 that use the MKV format (4.7 GB). A friend of mine has an old PC that has some problems playing them; the CPU is working at nearly 100%. Is it possible to convert these videos to a less CPU intensive video format? The final size is not a problem, it can also double or more. Into which format should I convert it and which software for Windows should I use (better if free)? Thank you in advance.

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  • Design pattern for an automated mechanical test bench

    - by JJS
    Background I have a test fixture with a number of communication/data acquisition devices on it that is used as an end of line test for a product. Because of all the various sensors used in the bench and the need to run the test procedure in near real-time, I'm having a hard time structuring the program to be more friendly to modify later on. For example, a National Instruments USB data acquisition device is used to control an analog output (load) and monitor an analog input (current), a digital scale with a serial data interface measures position, an air pressure gauge with a different serial data interface, and the product is interfaced through a proprietary DLL that handles its own serial communication. The hard part The "real-time" aspect of the program is my biggest tripping point. For example, I need to time how long the product needs to go from position 0 to position 10,000 to the tenth of a second. While it's traveling, I need to ramp up an output of the NI DAQ when it reaches position 6,000 and ramp it down when it reaches position 8,000. This sort of control looks easy from browsing NI's LabVIEW docs but I'm stuck with C# for now. All external communication is done by polling which makes for lots of annoying loops. I've slapped together a loose Producer Consumer model where the Producer thread loops through reading the sensors and sets the outputs. The Consumer thread executes functions containing timed loops that poll the Producer for current data and execute movement commands as required. The UI thread polls both threads for updating some gauges indicating current test progress. Unsure where to start Is there a more appropriate pattern for this type of application? Are there any good resources for writing control loops in software (non-LabVIEW) that interface with external sensors and whatnot?

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  • OPN Exchange Keynote On-Demand

    - by kristin.jellison
    We hope everyone has had a chance to refresh and recharge after Oracle OpenWorld 2013. In case you didn’t have the opportunity to catch the full OPN Exchange keynote, we have it on demand for your viewing pleasure. A highlight reel is up on the OPN YouTube channel and on Oracle.com. You can also watch individual keynote segments, from Oracle Executives like Mark Hurd, John Fowler and Andy Bailey, highlighted below. So please, sit back, relax and enjoy the show! You know, in case your football team is on a bye this week. Mark Hurd, President, Oracle Executive Address John Fowler, Executive Vice President, Systems Hardware and Software Engineered to Work Together Joel Borellis, Group Vice President, Partner Enablement Technology, Middleware and Business Intelligence Chris Baker, Senior Vice President, Worldwide ISV,OEM and Java Sales Engineered Systems and Hardware Andy Bailey, Senior Vice President, Strategic Alliances Cloud, Fusion Applications and Customer Experience Thomas LaRocca, Senior Vice President, North America Sales Alliances and Channels Terri Hall, Group Vice President, North America Sales Alliances and Channels Oracle Partner Excellence Awards: North America Hugo Freytes, Senior Vice President, Latin America Alliances and Channels Oracle Partner Excellence Awards: Latin America Mark Lewis, Senior Vice President, APAC Alliances and Channels Hiroshi Watanabe, Senior Vice President, Japan Alliances and Channels Oracle Partner Excellence Awards: APAC and Japan David Callaghan, Senior Vice President, EMEA Alliances and Channels Oracle Partner Excellence Awards: EMEA Cheers! The OPN Communications Team

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  • How to configure remote access to multiple subnets behind a SonicWALL NSA 2400

    - by Kyle Noland
    I have a client that uses a SonicWALL NSA 2400 as their firewall. I need to setup a second LAN subnet for a handful of PC. Management has decided that there should be a second subnet even though intend to allow access across the two subnets - I know... I'm having trouble getting communication across the 2 subnets. I can ping each gateway, but I cannot ping or seem to route traffic fron subnet A to subnet B. Here is my current setup: X0 Interface: LAN zone with IP addres 192.168.1.1 X1 Interface: WAN zone with WAN IP address X2 Interface: LAN zone with IP address 192.168.75.1 I have configured ARP and routes for the secondar subnet (X2) according to this SonicWALL KB article: http://www.sonicwall.com/downloads/supporting_multiple_firewalled_subnets_on_sonicos_enhanced.pdf using "Example 1". At this point I don't minding if I have to throw the SonicWALL GVC software VPN client into the mix to make it work. It feel like I have an Access Rule issue, but for testing I made LAN LAN, WAN LAN and VPN LAN rules wide open with the same results.

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  • Show Notes: Debra Lilley on Fusion Applications

    - by Bob Rhubart
    The latest ArchBeat program features a three-part interview with Oracle ACE Director Debra Lilley (ACE Profile). Debra is Oracle Alliance Director at Fujitsu, Executive Member at the International Oracle Users Group Community (IOUG), Director and Deputy Chair at the UK Oracle Users Group (UKOUG), and a partner at Oracle UK.  So yeah, she’s connected.  In this interview Debra talks about her connection to Oracle Fusion Applications. Listen to Part 1 Debra talks about her role as the as the Director and Deputy Chairperson of the UKOUG and about the UKOUG development group’s involvement in Oracle Fusion Applications. Listen to Part 2 (March 9) Debra shares her insight into what Fusion Applications will bring to Enterprise Architecture, and the importance of user experience in enterprise architecture. Listen to Part 3 (March 16) Debra discusses the need to  close the gap between IT and business, and about how business users should be able to use applications without having to think about the underlying technology. Debra is very active in social networks, so if you have questions or comments you can connect with her via the following: Blog: http://www.debrasoracle.blogspot.com/ Twitter: @debralilley LinkedIn:  http://uk.linkedin.com/pub/debra-lilley/1/438/bba And if you’d like to learn more about Oracle Fusion Applications: http://www.oracle.com/us/products/applications/fusion/index.html Coming Soon Dr. Frank Munz, author of Middleware and Cloud Computing: Oracle Fusion Middleware on Amazon Web Services and Rackspace Cloud.  Andy MacMillan (VP, Enterprise 2.0, Oracle) on the socialization of the enterprise. A panel discussion on “Who gets to be a software architect?” Stay tuned: RSS Technorati Tags: oracle,fusion applications,enterprise architecture,IOUG,UKOUG del.icio.us Tags: oracle,fusion applications,enterprise architecture,IOUG,UKOUG

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  • IIS 6.0 FTP Folder Permissions

    - by Beuy
    I have a IIS FTP website setup like this \ftp\users\domain\public\public Software that runs on clients computers logs into the FTP server by specifying domain\public and moving to public, it then uploads or downloads files / folders into that area. I want to restrict permissions on \ftp\users\domain\public so that nothing/nobody can write files or folders here, only to \ftp\users\domain\public\public. I setup the NTFS permissions of the folder to remove domain\users, public and server\users to not have modify right, yet I can still upload/modify files. I have disabled inheritance from the parent folder of \ftp\users\domain\public as well. Any ideas on what I'm missing here? P.S I know this is a stupid setup and makes no sense, it's some bizarre legacy application that I need to migrate to a safer environment until it can be replaced.

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  • Linux stretch cluster: MD replication, DRBD or Veritas?

    - by PieterB
    For the moment there's a lot of choices for setting up a Linux cluster. For cluster manager: you can use Red Hat Cluster manager, Pacemaker or Veritas Cluster Server. The first one has the most momentum, the second one comes by default with RH subscriptions and the last one is very expensive and has a very good reputation ;-) For storage: - You can replicate LUN's using software raid / md device - You can use the network using DRBD replication, which offers a bit more flexibility - You can use Veritas Storage Foundation technology to talk to your SANs replication technology. Anyone has any recommandations or experience with these technologies?

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  • Partner Webcast – Oracle Exadata X3 Database In-Memory Machine - Next-Generation Technologies Update - 20 Dec 2012

    - by Thanos
    Oracle’s next-generation database machine, Oracle Exadata X3, combines massive memory and low-cost disks to deliver even faster performance and greater storage capabilities at the lowest cost, making it the ideal database platform for the varied and unpredictable workloads of cloud computing. Oracle Exadata is available in multiple configurations including a low-cost eighth-rack configuration, so you can start small and grow at your own pace. We have also introduced new migration services designed to streamline implementation thereby saving you time and money. If your IT department is expected to deliver business value—or even drive business growth—then you’ll want to join us for a live Webcast discussing how the new Oracle Exadata X3 can help you transform data management.  Agenda: Oracle Exadata Evolution Oracle Exadata X3 Database In-Memory Machine Hardware Update Software Update Exadata Unique Next Generation Technologies Getting on board Oracle Exadata Q&A Delivery Format This FREE online LIVE eSeminar will be delivered over the Web. Registrations received less than 24hours prior to start time may not receive confirmation to attend. Thursday, December 20th, 10am CET (9am GMT) Duration: 1 hour Register Now! For any questions please contact us at [email protected] Visit our ISV Migration Center blog Or Follow us @oracleimc to learn more on Oracle Technologies, upcoming partner webcasts and events. Existing content available YouTube - SlideShare - Oracle Mix.

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  • How should I make progress further as a programmer?

    - by mushfiq
    Hello, I have just left my college after doing graduation in computer engineering,during my college life I tried to do some freelancing in local market.I succeeded in the last year and earned some small amounts based on joomla,wordpress and visual basic based job.I had some small projects on php,mysql also. After finishing my undergrad life,I sat for an written test for post of python programmer and luckily I got the job and is working there(Its a small software firm do most of the task in python).Day by day I have gained some experience with core python. Meanwhile an USA based web service firm called me for the interview and after finishing three steps(oral+mini coding project+final oral)they selected me(i was wondered!).And I am going to join their with in few days.There I have to work in python(based on Django framework,I know only basic of this framework). My problem is when I started to work with python simultaneously I worked in Odesk as a wordpress,joomla,drupal,php developer. Now a days I am feeling that I am getting "Jack of all trades master of none". My current situation is i am familiar with several popular web technologies but not an expert.I want to make myself skilled. How should I organize myself to be a skilled web programmer?

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  • Is "as long as it works" the norm?

    - by q303
    Hi, My last shop did not have a process. Agile essentially meant they did not have a plan at all about how to develop or manage their projects. It meant "hey, here's a ton of work. Go do it in two weeks. We're fast paced and agile." They released stuff that they knew had problems. They didn't care how things were written. There were no code reviews--despite there being several developers. They released software they knew to be buggy. At my previous job, people had the attitude as long as it works, it's fine. When I asked for a rewrite of some code I had written while we were essentially exploring the spec, they denied it. I wanted to rewrite the code because code was repeated in multiple places, there was no encapsulation and it took people a long time to make changes to it. So essentially, my impression is this: programming boils down to the following: Reading some book about the latest tool/technology Throwing code together based on this, avoiding writing any individual code because the company doesn't want to "maintain custom code" Showing it and moving on to the next thing, "as long as it works." I've always told myself that next job I'm going to get a better shop. It never happens. If this is it, then I feel stuck. The technologies always change; if the only professional development here is reading the latest MS Press technology book, then what have you built in 10 years but a superficial knowledge of various technologies? I'm concerned about: Best way to have professional standards How to develop meaningful knowledge and experience in this situation

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  • Brother MFC-J470DW scan function "Check Connection"

    - by user292599
    I have a Brother MFC-J470DW printer that I have connected to a Linux desktop (running Ubuntu 14.04) using a wireless router network. The printer works fine for printing and copying, but now I want to add the scan function. To set up the scan function, I went to the Brother web page for this printer: http://support.brother.com/g/b/downloadlist.aspx?c=eu_ot&lang=en&prod=mfcj470dw_us_eu_as&os=128 and under Scanner Drivers selected "Scanner driver 64bit (deb package)", "Scan-key-tool 64bit (deb package)", and "Scanner Setting file (deb package)". For each package, I clicked the EULA, and selected "open with Ubuntu Software Center". Then after the USC window pops up, I click on Install and the red line goes from left to right. In each case, the USC window then had a green checkmark and the Install box changes to Reinstall (that's how you know it worked). So now I try it out. Hitting the Scan button on the printer, selecting "Scan to file", and hitting ok produces the message "Check Connection". I checked the Brother Linux Information FAQ (scanner) page and the 14th question seems the same as mine: When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". I explored the solution given for this FAQ, but found from ifconfig that I am already using eth0, the default setting, so presumably that is not the problem. I also found brscan-skey installed in /usr/bin and did drrm@drrmlinux2:~$ brscan-skey -t drrm@drrmlinux2:~$ brscan-skey but that didn't help - I still get the "Check connection" message. What can you suggest to fix this problem?

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  • Double audio cd ripping weirdness

    - by jqno
    Since I installed Ubuntu 12.04, Rhythmbox, Banshee and Sound Juicer have started acting weird around double cd's, and specifically, cd #2 of said double cd. Sometimes, they will show the information of cd #1. Track names, durations, and even count are incorrect. Sometimes, they will first show the tracks for cd #1, then continue onto cd #2 if cd #2 has more tracks than #1. Sound Juicer seems to be unable to find any track durations at all, even for single cd's. Obviously, this is a pain when I'm trying to rip double cd's. And I have a fair number of them, which I want to rip. This happens on both my machines (a slightly aging iMac, and a 1-year-old Sony Vaio). However, on previous versions of Ubuntu, this never happened. All on the same machines. So I suspect 12.04 is using a different lib for extracting audio cd data. Just for kicks, I tried with Linux Mint 13, and there it works correctly, even though it claims to be based on Ubuntu 12.04 and therefore should be using (partially) the same software. So if the Mint guys can fix it, I should be able to do it too, right? So, my question: what changed in 12.04 that could cause this? And more importantly: what can I do to fix it?

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  • Sync KeePassX with KeePass2

    - by bioShark
    Simply put: In Ubuntu I am using KeePassX and in Windows KeePass2. In am not able to export/import passwords from one to another. I would prefer to use the same database, but I don't really know how. If there is no possibility to sync the 2, can you recommend another password vault, which is able to sync passwords from 2 OS, using a shared DB. Thanks I am using Ubuntu 12.04 and Win 7. Edit: I have noticed that KeePass2 is available in the Software Center, so I have installed it, and I can successfully open my Win7 database. Now I will migrate my KeePassX passwords. I am seeing now a huge difference in the looks. While KeePassX doesn't exactly have Ubuntu like look&feel, it's 100 times more elegant than the interface KeePass2 comes with. Well, maybe that was my initial decision for installing KeePassX on my Ubuntu machine. I can't remember. @fossfreedom, please add your comment as a response, so that I can accept it. Thank for the suggestion

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  • Considering Embedding a Database? Choose MySQL!

    - by Bertrand Matthelié
    The M of the LAMP stack and the #1 database for Web-based applications, MySQL is also an extremely popular choice as embedded database. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Access our Resource Kit to discover the top reasons why:   3,000 ISVs and OEMs rely on MySQL as their embedded database 8 of the top 10 software vendors and hundreds of startups selected MySQL to power their cloud, on-premise and appliance-based offerings Leading mobile and SaaS providers ensure continuous service availability and scalability with lower cost and risk using MySQL Cluster. Learn how you can reduce costs and accelerate time to market while increasing performance and reliability. Access white papers, webinars, case studies and other resources in our Resource Kit.  

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  • ArchBeat Link-o-Rama for 2012-03-22

    - by Bob Rhubart
    2012 Real World Performance Tour Dates |Performance Tuning | Performance Engineering www.ioug.org Coming to your town: a full day of real world database performance with Tom Kyte, Andrew Holdsworth, and Graham Wood. Rochester, NY - March 8 Los Angeles, CA - April 30 Orange County, CA - May 1 Redwood Shores, CA - May 3. Oracle Cloud Conference: dates and locations worldwide http://www.oracle.com Find the cloud strategy that’s right for your enterprise. 2 new Cloud Computing resources added to free IT Strategies from Oracle library www.oracle.com IT Strategies from Oracle, the free authorized library of guidelines and reference architectures, has just been updated to include two new documents: A Pragmatic Approach to Cloud Adoption Data Sheet: Oracle's Approach to Cloud SOA! SOA! SOA!; OSB 11g Recipes and Author Interviews www.oracle.com Featured this week on the OTN Architect Homepage, along with the latest articles, white papers, blogs, events, and other resources for software architects. Enterprise app shops announcements are everywhere | Andy Mulholland www.capgemini.com Capgemini's Andy Mulholland discusses "the 'front office' revolution using new technologies in a different manner to the standard role of IT and its attendant monolithic applications based on Client-Server technologies." Encapsulating OIM API’s in a Web Service for OIM Custom SOA Composites | Alex Lopez fusionsecurity.blogspot.com Alex Lopez describes "how to encapsulate OIM API calls in a Web Service for use in a custom SOA composite to be included as an approval process in a request template." Thought for the Day "Don't worry about people stealing your ideas. If your ideas are any good, you'll have to ram them down people's throats." — Howard H. Aiken

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  • Friday Tips #5

    - by Chris Kawalek
    Happy Friday, everyone! Following up on yesterday's post about Oracle VM VirtualBox being selected as the best virtualization solution for 2012 by the readers of Linux Journal, our Friday tip is about that very cool piece of software: Question: How do I move a VM from one machine to another with Oracle VM VirtualBox? Answer by Andy Hall, Product Management Director, Oracle Desktop Virtualization: There are a number of ways to do this, with pros and cons for each. The most reliable approach is to Export and Import virtual machines: From the VirtualBox manager, simply use the File…Export appliance menu and follow the wizard's lead. Move the resulting file(s) to the destination machine; and Import the VM into VirtualBox. This method will take longer and use more disk space than other methods because the configuration files and virtual hard drives are converted into an industry standard format (.ova or .ovf). But an advantage of this approach is that the creator of the virtual appliance can add a license which the importer will see and click-to-accept at import time. This is especially useful for ISVs looking to deliver pre-built, configured and tested appliances to their customers and prospects. Thanks Andy! Remember, if you have a question for us, use Twitter hashtag #AskOracleVirtualization. We'll see you next week! -Chris 

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  • What should I learn that I missed by not going to school?

    - by BinaryMuse
    I'm a software engineer at a local university, and I feel I'm able to competently do my job, but recently I've been interested in "filling in" the gaps in my knowledge. I suspect I would have learned some of this in school; for example, I don't have a lot of knowledge of sorting algorithms (something I feel is pretty common in college). So, what knowledge am I likely missing by not going to college that I could study on my own? Bonus points for listing resources that might put me on the right track! Some background: I've programmed in PHP, Java, and Ruby (more seriously in Java and Ruby than PHP); I have some experience with C/C++, though my workload doesn't really lend itself to those languages; I work mostly (recently) with the web, using frameworks such as CakePHP and Rails. I'm familiar with SQL (though probably not with some of the theory). Note: The university I work for has no technical classes, so taking courses on the university's dime is a great idea but not possible for me. :)

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  • VMWare Host needing ESXi 5.0 - Running on a 2008 R2 Host?

    - by Great Big Al
    I have a VMWare image supplied by my Phone System provider which manages a contact management interface, they tell me that VMWare EsXi5.0 is the highest supported host. I'm used to MS HyperV and have no VMWare experiance. At present I have this guest running on a simple desktop PC running ESXi5.0.0, I'd idealy like to run this guest (it's Windows 7 with their software already installed and configured) on a Windows 2008R2 server I have available, as I said, I'm used to HyperV and I can't easily identify if there is a version of VMWare that supports ESXi5.0 guests that will run on a Windows 2008 R2 server host. Is there such a product, what's it called, and with one guest can I run it without purchasing a license? Thanks

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  • Only 5 days left...your vote is needed!

    - by mvaughan
         By Misha Vaughan, Oracle Applications User Experience It is a bit early for the voting season here in the U.S., but there is a very important (to me) voting window now upon us. Until Aug. 31, the public gets to vote on submissions to South by Southwest (SXSW) Interactive in Austin, Texas, in March 2013. This is a thought-leading software conference discussing the up-and-coming trends in industry. I have attended the interactive and the music portions of SXSW before, but I have never attempted a submission. This is my first year trying.  I am building on the themes from this conversation on simplicity with Jeremy Ashley for Oracle OpenWorld 2012. The SXSW session will be a chance to share best practices for moving designs that focus on simplicity successfully through an organization. Please take a moment and cast your vote.  Help me get Oracle on the roster at SXSW! There are only five days left to vote! My colleague Ultan O’Broin has also submitted, and I encourage you to vote for his sessions as well. 

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  • Wrong Sound Blaster's PCI ID within Windows

    - by pavian
    I own Sound Blaster X-Fi Titanium, it was working with no problems under Linux or Windows 7. It's original PCI ID is 1102:000b but now I see different within MS Windows. BIOS setup: 1102:000b GNU/Linux: 1102:000b Windows 7: 1102:000d Windows 8: 1102:000d In last days I'm experimenting with IOMMU PCI passthrough in Xen and I tried to pass this device to virtual Windows 7 and 8. Here I found this problem. I don't know if this is just coincidence or reason of my problem but it's wrong even in physical system. Windows detects 1102:000d as a High Definition Audio sound device (I guess this name, I have localized Windows, but this is general name, the same was with Realtek HDA before drivers), it's playing but it's unstable (Windows speaker testing can crash that application) and I can't install Creative software. Used driver is hdaudio.sys. Booting in BIOS or UEFI mode doesn't change anything. Nor CMOS clean. Someone met the same problem.

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  • How to hire support people?

    - by Martin
    I manage a tech support team at a mid-sized software company. We are the last line of support, so issues that we can't fix need to be escalated to the development team. When I joined the company, our team wasn't capable of much beyond using a specific set of troubleshooting steps to solve known issues and escalating anything else to the developers. It's always been a goal of mine for our team to shoulder as much of the support burden as possible without ever bothering a developer. Over the past few years, I, along with several new hires I've made, have made pretty good progress in that direction. We've coded our own troubleshooting tools which now ship with several of our products. When users have never-before-seen issues, we analyze stack traces and troubleshoot down to the code level, and if we need to submit a bug, half the time we've already identified in the code where in the code the bug is and offered a patch to fix it. Here's the problem I've always had: finding support people capable of the work I've described above is really difficult. I've hired 3 people in the past 3 years, and I've probably looked at several thousand resumes and conducted several hundred phone screens to do so. I know it's pretty well accepted that hiring good people is tough in the tech industry, but it seems that support is especially difficult -- there are clearly thousands of people walking around calling themselves support analysts, but 99%+ of them seemingly aren't capable of anything beyond reading a script. I'm curious if anyone has experience recruiting the sort of folks I'm talking about, and if you have any suggestions to share. We've tried all sorts of things -- different job titles/descriptions, using headhunters, etc. And while we've managed to hire a few good folks, it's basically taken us a year to find an appropriate candidate for each opening we've had, and I can't help but wonder if there's something we could be doing differently.

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  • Monitoring System for the cloud?

    - by Maxim Veksler
    I need a monitoring system, much like ganglia / nagios that is build for the cloud. I need it to support : Adding / removing nodes dynamically. (Node shuts down, dose not imply node failure...) Dynamic node based categorization, meaning node can identify them self as being part of group X (ganglia gets this almost right, but lacks the dynamic part...) Does not require multicast support (generally not allowed in cloud based setups) Plugins for recent cool stuff such as Hadoop, Cassandra, Mongo would be cool. More features include: External API, web interface and co. I've looked at Ganglia, munin and they both seem be almost there (but not exactly). I would also go for reasonably priced Software as Service solution. I'm currently doing research, so Suggestions are highly appreciated. Thank you, Maxim

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  • How can I sync Nokia smartphones' calendars with Snow Leopard Server's iCal Server?

    - by Joe Carroll
    I've just installed and configured a Mac Mini Server for a customer who wanted to stop using Google Apps for their email. The plan was to also use the new server's calendaring service but we've hit a small snag: the staff all use iCal on Macs and Nokia E71s and there doesn't seem to be a way to use a single calendar for each person that syncs with both. iSync/iCal doesn't appear to allow their manually-synced phones to sync with the CalDAV calendars on the server, only with local calendars on their Macs. Nor does Nokia's organiser software support CalDAV but rather SyncML for live networked syncing. I was wondering if there's a plugin for iCal Server that would provide a bridge to a SyncML service I could run on the server... or anything else that would work (preferably FOSS)!

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