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• Glassfish alive or dead? WebLogic SE cost is less than Glassfish!

  - by JuergenKress

  Is a hot discussion in the community in the last few days! Send us your opinion on tiwtter @wlscommunity #Glassfish #WebLogicCommunity We posted theGlassFishStrategy.pptx at our WebLogic Community Workspace (WebLogic Community membership required). Please read also the Java EE and GlassFish Server Roadmap Update Bruno Borges ?Another great article covering story about #GlassFish. Comments starting to be reasonable ;-) 6 facts helped a lot http://adtmag.com/articles/2013/11/08/oracle-drops-glassfish.aspx … Adam Bien ?What Oracle Could Do For GlassFish Now: Move the sources to GitHub (GitHub is the most popular collaboration p... http://bit.ly/1d1uo24 JAXenter.com ?Oracle evangelist: “GlassFish Open Source Edition is not dead” http://jaxenter.com/oracle-evangelist-glassfish-open-source-edition-is-not-dead-48830.html … GlassFish 6 Facts About #GlassFish Announcement and the Future of #JavaEE http://bit.ly/1bbSVPf via @brunoborges David Blevins ?In support of our #GlassFish friends and open source in general: Feed the Fish http://www.tomitribe.com/blog/2013/11/feed-the-fish/ … #JavaEE #opensource #manifesto GlassFish ?GlassFish Server Open Source Edition 4.1 is scheduled for 2014. Version 5.0 as impl for #JavaEE8 https://blogs.oracle.com/theaquarium/entry/java_ee_and_glassfish_server … #Community focused C2B2 Consulting ?C2B2 continues to offer support for your operational #JEE applications running on #GlassFish http://blog.c2b2.co.uk/2013/11/oracle-dropping-commercial-support-of.html … #Java Markus Eisele ?RT @InfoQ: #GlassFish Commercial Edition is Dead http://bit.ly/17eFB0Z < at least they agree to my points... Adam Bien suggests: Move the sources to GitHub (GitHub is the most popular collaboration platform). It is more likely for an individual to contribute via GitHub, than the current infrastructure. Introduce a business friendlier license like e.g. the Apache license. Companies interesting in providing added value (and commercial support) on top of existing sources would appreciate it. Implement GitHub-based, open source, CI system with nightly builds. Introduce a transparent voting process / pull-request acceptance process. Release more frequently. Keep https://glassfish.java.net as the main hub. C2B2 offers Glassfish support by Steve Millidge Oracle have just announced that commercial support for GlassFish 4 will not be available from Oracle. In light of this announcement I thought I would put together some thoughts about how I see this development. I think the key word in this announcement is "commercial", nowhere does Oracle announce the "death of GlassFish" in contrary Oracle reaffirm; GlassFish Server Open Source Edition continues to be the strategic foundation for Java EE reference implementation going forward. And for developers, updates will be delivered as needed to continue to deliver a great developer experience for GlassFish Server Open Source Edition so GlassFish is not about to go away soon. In a similar fashion RedHat do not provide commercial support for WildFly and only provide commercial support for JBoss EAP. Admittedly JBoss EAP and WildFly are much closer together than GlassFish and WebLogic but WildFly and JBoss EAP are absolutely NOT the same thing. The key going forward to the viability of GlassFish as a production platform is how the GlassFish community develops; How often does the community release binary builds? How open is the community to bug fixes? How much engineering resource does Oracle commit to GlassFish? At this stage we just don't know the answers to these questions. If the GlassFish open source project continues on it's current trajectory without a commercial support offering then I don't see much of a problem. Oracle just have to work harder to sell migration paths to WebLogic in the same way as RedHat have to sell migration paths from WildFly to JBoss EAP. In the meantime C2B2 continues to offer support for your operational JEE applications running on GlassFish and we will endeavour to work with the community to get any bugs fixed. The key difference is we can no longer back our Expert Support with a support contract from Oracle for patches and fixes for any release greater than 3.x. Read the complete article here. 6 Facts About GlassFish Announcement By Bruno.Borges Fact #1 - GlassFish Open Source Edition is not dead GlassFish Server Open Source Edition will remain the reference implementation of Java EE. The current trunk is where an implementation for Java EE 8 will flourish, and this will become the future GlassFish 5.0. Calling "GlassFish is dead" does no good to the Java EE ecosystem. The GlassFish Community will remain strong towards the future of Java EE. Without revenue-focused mind, this might actually help the GlassFish community to shape the next version, and set free from any ties with commercial decisions. Fact #2 - OGS support is not over As I said before, GlassFish Server Open Source Edition will continue. Main change is that there will be no more future commercial releases of Oracle GlassFish Server. New and existing OGS 2.1.x and 3.1.x commercial customers will continue to be supported according to the Oracle Lifetime Support Policy. In parallel, I believe there's no other company in the Java EE business that offers commercial support to more than one build of a Java EE application server. This new direction can actually help customers and partners, simplifying decision through commercial negotiations. Fact #3 - WebLogic is not always more expensive than OGS Oracle GlassFish Server ("OGS") is a build of GlassFish Server Open Source Edition bundled with a set of commercial features called GlassFish Server Control and license bundles such as Java SE Support. OGS has at the moment of this writing the pricelist of U$ 5,000 / processor. One information that some bloggers are mentioning is that WebLogic is more expensive than this. Fact 3.1: it is not necessarily the case. The initial edition of WebLogic is called "Standard Edition" and falls into a policy where some “Standard Edition” products are licensed on a per socket basis. As of current pricelist, US$ 10,000 / socket. If you do the math, you will realize that WebLogic SE can actually be significantly more cost effective than OGS, and a customer can save money if running on a CPU with 4 cores or more for example. Quote from the price list: “When licensing Oracle programs with Standard Edition One or Standard Edition in the product name (with the exception of Java SE Support, Java SE Advanced, and Java SE Suite), a processor is counted equivalent to an occupied socket; however, in the case of multi-chip modules, each chip in the multi-chip module is counted as one occupied socket.” For more details speak to your Oracle sales representative - this is clearly at list price and every customer typically has a relationship with Oracle (like they do with other vendors) and different contractual details may apply. And although OGS has always been production-ready for Java EE applications, it is no secret that WebLogic has always been more enterprise, mission critical application server than OGS since BEA. Different editions of WLS provide features and upgrade irons like the WebLogic Diagnostic Framework, Work Managers, Side by Side Deployment, ADF and TopLink bundled license, Web Tier (Oracle HTTP Server) bundled licensed, Fusion Middleware stack support, Oracle DB integration features, Oracle RAC features (such as GridLink), Coherence Management capabilities, Advanced HA (Whole Service Migration and Server Migration), Java Mission Control, Flight Recorder, Oracle JDK support, etc. Fact #4 - There’s no major vendor supporting community builds of Java EE app servers There are no major vendors providing support for community builds of any Open Source application server. For example, IBM used to provide community support for builds of Apache Geronimo, not anymore. Red Hat does not commercially support builds of WildFly and if I remember correctly, never supported community builds of former JBoss AS. Oracle has never commercially supported GlassFish Server Open Source Edition builds. Tomitribe appears to be the exception to the rule, offering commercial support for Apache TomEE. Fact #5 - WebLogic and GlassFish share several Java EE implementations It has been no secret that although GlassFish and WebLogic share some JSR implementations (as stated in the The Aquarium announcement: JPA, JSF, WebSockets, CDI, Bean Validation, JAX-WS, JAXB, and WS-AT) and WebLogic understands GlassFish deployment descriptors, they are not from the same codebase. Fact #6 - WebLogic is not for GlassFish what JBoss EAP is for WildFly WebLogic is closed-source offering. It is commercialized through a license-based plus support fee model. OGS although from an Open Source code, has had the same commercial model as WebLogic. Still, one cannot compare GlassFish/WebLogic to WildFly/JBoss EAP. It is simply not the same case, since Oracle has had two different products from different codebases. The comparison should be limited to GlassFish Open Source / Oracle GlassFish Server versus WildFly / JBoss EAP. Read the complete article here WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: Glassfish,training,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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• SQL Server 2005 Reporting Services - Configuration Manager & Management Studio Problems

  - by Nick

  When I open Reporting Services Configuration Manager on my server, an error message appears that says: Reporting Services Configuration Manager An unknown error has occurred in the WMI Provider. Error Code 800706B3 This error appears before I can even attempt to connect to an SSRS instance. In addition to this problem, I'm not able to connect to my SSRS instance via SSMS on my desktop. When I attempt to connect, I get the following error message: Microsoft SQL Server Management Studio Exception has been thrown by the target of an invocation. (mscorlib) Additional information: The operation could not be completed. (WinMgmt) Information about my environment: Server: Win Server 2K3 x64, SQL 2005 x64 SP3 Build 9.0.4053 Desktop: Windows 7 Enterprise x64 Steps I have already taken: I have installed the latest service pack on my server and workstation. I do not see any errors in my event logs.

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• Returning "200 OK" in Apache on HTTP OPTIONS requests

  - by i.

  I'm attempting to implement cross-domain HTTP access control without touching any code. I've got my Apache(2) server returning the correct Access Control headers with this block: Header set Access-Control-Allow-Origin "*" Header set Access-Control-Allow-Methods "POST, GET, OPTIONS" I now need to prevent Apache from executing my code when the browser sends a HTTP OPTIONS request (it's stored in the REQUEST_METHOD environment variable), returning 200 OK. How can I configure Apache to respond "200 OK" when the request method is OPTIONS? I've tried this mod_rewrite block, but the Access Control headers are lost. RewriteEngine On RewriteCond %{REQUEST_METHOD} OPTIONS RewriteRule ^(.*)$ $1 [R=200,L]

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• SQL SERVER – 2011 – SEQUENCE is not IDENTITY

  - by pinaldave

  Yesterday I posted blog post on the subject SQL SERVER – 2011 – Introduction to SEQUENCE – Simple Example of SEQUENCE and I received comment where user was not clear about difference between SEQUENCE and IDENTITY. The reality is that SEQUENCE not like IDENTITY. There is very clear difference between them. Identity is about single column. Sequence is always incrementing and it is not dependent on any table. Here is the quick example of the same. USE AdventureWorks2008R2 GO CREATE SEQUENCE [Seq] AS [int] START WITH 1 INCREMENT BY 1 MAXVALUE 20000 GO -- Run five times SELECT NEXT VALUE FOR Seq AS SeqNumber; SELECT NEXT VALUE FOR Seq AS SeqNumber; SELECT NEXT VALUE FOR Seq AS SeqNumber; SELECT NEXT VALUE FOR Seq AS SeqNumber; SELECT NEXT VALUE FOR Seq AS SeqNumber; GO -- Clean Up DROP SEQUENCE [Seq] GO Here is the resultset. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Pinal Dave, PostADay, SQL, SQL Authority, SQL Query, SQL Scripts, SQL Server, SQL Tips and Tricks, T SQL, Technology

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• How I Record Screencasts

  - by Daniel Moth

  I get this asked a lot so here is my brain dump on the topic. What A screencast is just a demo that you present to yourself while recording the screen. As such, my advice for clearing your screen for demo purposes and setting up Visual Studio still applies here (adjusting for the fact I wrote those blog posts when I was running Vista and VS2008, not Windows 8 and VS2012). To see examples of screencasts, watch any of my screencasts on channel9. Why If you are a technical presenter, think of when you get best reactions from a developer audience in your sessions: when you are doing demos, of course. Imagine if you could package those alone and share them with folks to watch over and over? If you have ever gone through a tutorial trying to recreate steps to explore a feature, think how much more helpful it would be if you could watch a video and follow along. Think of how many folks you "touch" with a conference presentation, and how many more you can reach with an online shorter recording of the demo. If you invest so much of your time for the first type of activity, isn't the second type of activity also worth an investment? Fact: If you are able to record a screencast of a demo, you will be much better prepared to deliver it in person. In fact lately I will force myself to make a screencast of any demo I need to present live at an upcoming event. It is also a great backup - if for whatever reason something fails (software, network, etc) during an attempt of a live demo, you can just play the recorded video for the live audience. There are other reasons (e.g. internal sharing of the latest implemented feature) but the context above is the one within which I create most of my screencasts. Software & Hardware I use Camtasia from Tech Smith, version 7.1.1. Microsoft has a variety of options for capturing the screen to video, but I have been using this software for so long now that I have not invested time to explore alternatives… I also use whatever cheapo headset is near me, but sometimes I get some complaints from some folks about the audio so now I try to remember to use "the good headset". I do not use a web camera as I am not a huge fan of PIP. Preparation First you have to know your technology and demo. Once you think you know it, write down the outline and major steps of the demo. Keep it short 5-20 minutes max. I break that rule sometimes but try not to. The longer the video is the more chances that people will not have the patience to sit through it and the larger the download wmv file ends up being. Run your demo a few times, timing yourself each time to ensure that you have the planned timing correct, but also to make sure that you are comfortable with what you are going to demo. Unlike with a live audience, there is no live reaction/feedback to steer you, so it can be a bit unnerving at first. It can also lead you to babble too much, so try extra hard to be succinct when demoing/screencasting on your own. TIP: Before recording, hide your desktop/taskbar clock if it is showing. Recording To record you start the Camtasia Recorder tool Configure the settings thought the menus Capture menu to choose custom size or full screen. I try to use full screen and remember to lower the resolution of your screen to as low as possible, e.g. 1024x768 or 1360x768 or something like that. From the Tools -> Options dialog you can choose to record audio and the volume level. Effects menu I typically leave untouched but you should explore and experiment to your liking, e.g. how the mouse pointer is captured, and whether there should be a delay for the recording when you start it. Once you've configured these settings, typically you just launch this tool and hit the F9 key to start recording. TIP: As you record, if you ever start to "lose your way" hit F9 again to pause recording, regroup your thoughts and flow, and then hit F9 again to resume. Finally, hit F10 to stop recording. At that point the video starts playing for you in the recorder. This is where you can preview the video to see that you are happy with it before saving. If you are happy, hit the Save As menu to choose where you want to save the video.     TIP: If you've really lost your way to the extent where you'll need to do some editing, hit F10 to stop recording, save the video and then record some more - you'll be able to stitch the videos together later and this will make it easier for you to delete the parts where you messed up. TIP: Before you commit to recording the whole demo, every time you should record 5 seconds and preview them to ensure that you are capturing the screen the way you want to and that your audio is still correctly configured and at the right level. Trust me, you do not want to be recording 15 minutes only to find out that you messed up on the configuration somewhere. Editing To edit the video you launch another Camtasia app, the Camtasia Studio. File->New Project. File->Save Project and choose location. File->Import Media and choose the video(s) you saved earlier. These adds them to the area at the top/middle but not at the timeline at the bottom. Right click on the video and choose Add to timeline. It will prompt you for the Editing dimensions and I always choose Recording Dimensions. Do whatever edits you want to do for this video, then add the next video if you have one to stitch and repeat. In terms of edits there are many options. The simplest is to do nothing, which is the option I did when I first starting doing these in 2006. Nowadays, I typically cut out pieces that I don't like and also lower/mute the audio in other areas and also speed up the video in some areas. A full tutorial on how to do this is beyond the scope of this blog post, but your starting point is to select portions on the timeline and then open the Edit menu at the very top (tip: the context menu doesn't have all options). You can spend hours editing a recording, so don’t lose track of time! When you are done editing, save again, and you are now ready to Produce. Producing Production is specific to where you will publish. I've only ever published on channel9, so for that I do the following File -> Produce and share. This opens a wizard dialog In the dropdown choose Custom production settings Hit Next and then choose WMV Hit Next and keep the default of Camtasia Studio Best Quality and File Size (recommended) Hit Next and choose Editing dimensions video size Hit Next, hit Options and you get a dialog. Enter a Title for the project tab and then on the author tab enter the Creator and Homepage. Hit OK Hit Next. Hit Next again. Enter a video file name in the Production name textbox and then hit Finish. Now do other stuff while you wait for the video to be produced and you hear it playing. After the video is produced watch it to ensure it was produced correctly (e.g. sometimes you get mouse issues) and then you are ready for publishing it. Publishing Follow the instructions of the place where you are going to publish. If you are MSFT internal and want to choose channel9 then contact those folks so they can share their instructions (if you don't know who they are ping me and I'll connect you but they are easy to find in the GAL). For me this involves using a tool to point to the video, choosing a file name (again), choosing an image from the video to display when it is not playing, choosing what output formats I want, and then later on a webpage adding tags, adding a description, and adding a title. That’s all folks, have fun! Comments about this post by Daniel Moth welcome at the original blog.

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• Outlook plugin/macro - "Got the wrong bob"

  - by tumchaaditya

  I want to develop a feature in outlook similar to 'Got the wrong bob' feature in Gmail. I want my plugin/macro to check the addressees when I hit send and want to alert me if I have included wrong person. I need some ideas about how can I build the logic for this feature? Or how should I go about it? If such plugin is already there then even better.. P.S.: I have already checked SendGuard and it is not of much use in this case.

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• Can't Remove Logical Drive/Array from HP P400

  - by Myles

  This is my first post here. Thank you in advance for any assistance with this matter. I'm trying to remove a logical drive (logical drive 2) and an array (array "B") from my Smart Array P400. The host is a DL580 G5 running 64-bit Red Hat Enterprise Linux Server release 5.7 (Tikanga). I am unable to remove the array using either hpacucli or cpqacuxe. I believe it is because of "OS Status: LOCKED". The file system that lives on this array has been unmounted. I do not want to reboot the host. Is there some way to "release" this logical drive so I can remove the array? Note that I do not need to preserve the data on logical drive 2. I intend to physically remove the drives from the machine and replace them with larger drives. I'm using the cciss kernel module that ships with Red Hat 5.7. Here is some information pertaining to the host and the P400 configuration: [root@gort ~]# cat /etc/redhat-release Red Hat Enterprise Linux Server release 5.7 (Tikanga) [root@gort ~]# uname -a Linux gort 2.6.18-274.el5 #1 SMP Fri Jul 8 17:36:59 EDT 2011 x86_64 x86_64 x86_64 GNU/Linux [root@gort ~]# rpm -qa | egrep '^(hp|cpq)' cpqacuxe-9.30-15.0 hp-health-9.25-1551.7.rhel5 hpsmh-7.1.2-3 hpdiags-9.3.0-466 hponcfg-3.1.0-0 hp-snmp-agents-9.25-2384.8.rhel5 hpacucli-9.30-15.0 [root@gort ~]# hpacucli HP Array Configuration Utility CLI 9.30.15.0 Detecting Controllers...Done. Type "help" for a list of supported commands. Type "exit" to close the console. => ctrl all show config detail Smart Array P400 in Slot 0 (Embedded) Bus Interface: PCI Slot: 0 Cache Serial Number: PA82C0J9SVW34U RAID 6 (ADG) Status: Enabled Controller Status: OK Hardware Revision: D Firmware Version: 7.22 Rebuild Priority: Medium Expand Priority: Medium Surface Scan Delay: 15 secs Surface Scan Mode: Idle Wait for Cache Room: Disabled Surface Analysis Inconsistency Notification: Disabled Post Prompt Timeout: 0 secs Cache Board Present: True Cache Status: OK Cache Ratio: 25% Read / 75% Write Drive Write Cache: Disabled Total Cache Size: 256 MB Total Cache Memory Available: 208 MB No-Battery Write Cache: Disabled Cache Backup Power Source: Batteries Battery/Capacitor Count: 1 Battery/Capacitor Status: OK SATA NCQ Supported: True Logical Drive: 1 Size: 136.7 GB Fault Tolerance: RAID 1 Heads: 255 Sectors Per Track: 32 Cylinders: 35132 Strip Size: 128 KB Full Stripe Size: 128 KB Status: OK Caching: Enabled Unique Identifier: 600508B100184A395356573334550002 Disk Name: /dev/cciss/c0d0 Mount Points: /boot 101 MB, /tmp 7.8 GB, /usr 3.9 GB, /usr/local 2.0 GB, /var 3.9 GB, / 2.0 GB, /local 113.2 GB OS Status: LOCKED Logical Drive Label: A0027AA78DEE Mirror Group 0: physicaldrive 1I:1:2 (port 1I:box 1:bay 2, SAS, 146 GB, OK) Mirror Group 1: physicaldrive 1I:1:1 (port 1I:box 1:bay 1, SAS, 146 GB, OK) Drive Type: Data Array: A Interface Type: SAS Unused Space: 0 MB Status: OK Array Type: Data physicaldrive 1I:1:1 Port: 1I Box: 1 Bay: 1 Status: OK Drive Type: Data Drive Interface Type: SAS Size: 146 GB Rotational Speed: 10000 Firmware Revision: HPDE Serial Number: 3NM57RF40000983878FX Model: HP DG146BB976 Current Temperature (C): 29 Maximum Temperature (C): 35 PHY Count: 2 PHY Transfer Rate: Unknown, Unknown physicaldrive 1I:1:2 Port: 1I Box: 1 Bay: 2 Status: OK Drive Type: Data Drive Interface Type: SAS Size: 146 GB Rotational Speed: 10000 Firmware Revision: HPDE Serial Number: 3NM55VQC000098388524 Model: HP DG146BB976 Current Temperature (C): 29 Maximum Temperature (C): 36 PHY Count: 2 PHY Transfer Rate: Unknown, Unknown Logical Drive: 2 Size: 546.8 GB Fault Tolerance: RAID 5 Heads: 255 Sectors Per Track: 32 Cylinders: 65535 Strip Size: 64 KB Full Stripe Size: 256 KB Status: OK Caching: Enabled Parity Initialization Status: Initialization Completed Unique Identifier: 600508B100184A395356573334550003 Disk Name: /dev/cciss/c0d1 Mount Points: None OS Status: LOCKED Logical Drive Label: A5C9C6F81504 Drive Type: Data Array: B Interface Type: SAS Unused Space: 0 MB Status: OK Array Type: Data physicaldrive 1I:1:3 Port: 1I Box: 1 Bay: 3 Status: OK Drive Type: Data Drive Interface Type: SAS Size: 146 GB Rotational Speed: 10000 Firmware Revision: HPDE Serial Number: 3NM2H5PE00009802NK19 Model: HP DG146ABAB4 Current Temperature (C): 30 Maximum Temperature (C): 37 PHY Count: 1 PHY Transfer Rate: Unknown physicaldrive 1I:1:4 Port: 1I Box: 1 Bay: 4 Status: OK Drive Type: Data Drive Interface Type: SAS Size: 146 GB Rotational Speed: 10000 Firmware Revision: HPDE Serial Number: 3NM28YY400009750MKPJ Model: HP DG146ABAB4 Current Temperature (C): 31 Maximum Temperature (C): 36 PHY Count: 1 PHY Transfer Rate: 3.0Gbps physicaldrive 2I:1:5 Port: 2I Box: 1 Bay: 5 Status: OK Drive Type: Data Drive Interface Type: SAS Size: 146 GB Rotational Speed: 10000 Firmware Revision: HPDE Serial Number: 3NM2FGYV00009802N3GN Model: HP DG146ABAB4 Current Temperature (C): 30 Maximum Temperature (C): 38 PHY Count: 1 PHY Transfer Rate: Unknown physicaldrive 2I:1:6 Port: 2I Box: 1 Bay: 6 Status: OK Drive Type: Data Drive Interface Type: SAS Size: 146 GB Rotational Speed: 10000 Firmware Revision: HPDE Serial Number: 3NM8AFAK00009920MMV1 Model: HP DG146BB976 Current Temperature (C): 31 Maximum Temperature (C): 41 PHY Count: 2 PHY Transfer Rate: Unknown, Unknown physicaldrive 2I:1:7 Port: 2I Box: 1 Bay: 7 Status: OK Drive Type: Data Drive Interface Type: SAS Size: 146 GB Rotational Speed: 10000 Firmware Revision: HPDE Serial Number: 3NM2FJQD00009801MSHQ Model: HP DG146ABAB4 Current Temperature (C): 29 Maximum Temperature (C): 39 PHY Count: 1 PHY Transfer Rate: Unknown

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• LobsterPot Solutions in the USA

  - by Rob Farley

  We’re expanding! I’m thrilled to announce that Microsoft Gold Partner LobsterPot Solutions has started another branch appointing the amazing Ted Krueger (5-time SQL MVP awardee) as the US lead. Ted is well-known in the SQL Server world, having written books on indexing, consulting and on being a DBA (not to mention contributing chapters to both MVP Deep Dives books). He is an expert on replication and high availability, and strong in the Business Intelligence space – vast experience which is both broad and deep. Ted is based in the south east corner of Wisconsin, just north of Chicago. He has been a consultant for eons and has helped many clients with their projects and problems, taking the role as both technical lead and consulting lead. He is also tireless in supporting and developing the SQL Server community, presenting at conferences across America, and helping people through his blog, Twitter and more. Despite all this – it’s neither his technical excellence with SQL Server nor his consulting skill that made me want him to lead LobsterPot’s US venture. I wanted Ted because of his values. In the time I’ve known Ted, I’ve found his integrity to be excellent, and found him to be morally beyond reproach. This is the biggest priority I have when finding people to represent the LobsterPot brand. I have no qualms in recommending Ted’s character or work ethic. It’s not just my thoughts on him – all my trusted friends that know Ted agree about this. So last week, LobsterPot Solutions LLC was formed in the United States, and in a couple of weeks, we will be open for business! LobsterPot Solutions can be contacted via email at [email protected], on the web at either www.lobsterpot.com.au or www.lobsterpotsolutions.com, and on Twitter as @lobsterpot_au and @lobsterpot_us. Ted Kruger blogs at LessThanDot, and can also be found on Twitter and LinkedIn. This post is cross-posted from http://lobsterpotsolutions.com/lobsterpot-solutions-in-the-usa

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• Making Windows Explorer to Search WebDAV Server using DASL

  - by user124209

  I am trying to setup search in a WebDAV repository in IIS 6 on Windows Server 2003 R2. I successfully configured WebDAV in IIS and enabled my repository indexing as described in Searching WebDAV Directories (IIS 6.0) I have verified that search is now supported by my WebDAV server, in OPTIONS request I can see DASL support: DASL: <DAV:sql> DAV: 1, 2 Public: OPTIONS, TRACE, GET, HEAD, DELETE, PUT, POST, COPY, MOVE, MKCOL, PROPFIND, PROPPATCH, LOCK, UNLOCK, SEARCH Allow: OPTIONS, TRACE, GET, HEAD, DELETE, COPY, MOVE, PROPFIND, PROPPATCH, SEARCH, MKCOL, LOCK, UNLOCK I connected to my WebDAV server from a client computer, which is Windows 8.1 and WebDAV is working well. I mounted a drive and connected using \\server@port\DawWWWRoot as described here. However my client computer, which is Windows 7, does not generate any search request. I have captured requests using Fiddler tool and found that Windows Explorer is not sending any search requests, instead it is sending a PROPFIND and downloading files. How do I make Windows Explorer to send SEARCH request to my WebDAV server?

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• Rackspace copy script failure message "java.net.SocketTimeoutException: Read timed out"

  - by user53864

  I am using Rackspace for Ubuntu cloud server. Everyday a script(I guess the script is from rackspace) executes on the cloud servers which copies the backfile to the Rackspace CloudFiles and sends the mail as if the files are copied and I've scheduled the script on the cloud servers. I've no much knowledge of the script and I guess the script is based on Cruise(as I could see build.xml, some jar files ...). Everyday the files are copied to the Rackspace from cloud servers but sometimes don't know why, the files will be copied to Rackspace sending an error failure message or sometimes the files will not be copied and sends the error failure message like the one below. Error while backing up on Station1 on 03/03/2011 04:50 AM and reason for error is java.net.SocketTimeoutException: Read timed out Anybody using Rackspace?, anybody has any fix for this?

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• Fun with RadCaptcha for ASP.NET AJAX and OCR software

  A friend of mine was evaluating OCR software and finally decided to go with FineReader. I was curious what would happen if we put the RadCaptcha control in. Will the advanced OCR manage to decode it or not? At first he showed me a test run with the RadCaptcha demo description, to get an idea of the basic output:    Naturally, the captured description text was no problem - only a few characters were misread but then corrected with the spellcheck. Next, the real test was performed:    These were only a couple of the results, but there is no need to post the rest of the tests - none of the RadCaptcha images were recognized by the OCR software. Here are the CaptchaImage settings used in the tests: Background Noise Level: Low /default value Line Noise Level: Low /default value Font Warp Factor: Low /Medium is default value...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• How can I create (or do I even need to create) an alias of a DNS MX record?

  - by AKWF

  I am in the process of moving my DNS records from Network Solutions to the Amazon Route 53 service. While I know and understand a little about the basic kinds of records, I am stumped on how to create the record that will point to the MX record on Network Solutions (if I'm even saying that right). On Network Solutions I have this: Mail Servers (MX Records) Note: Mail Servers are listed in rank order myapp.net Add Sub-Domain MXMailServer(Preference) TTL inbound.myapp.net.netsolmail.net.(10) 7200 Network Solutions E-mail I have read that the payload for an MX record state that it must point to an existing A record in the DNS. Yet in the example above, that inbound.myapp... record only has the words "Network Solutions E-mail" next to it. Our email is hosted at Network Solutions. I have already created the CNAME records that look like this: mail.myapp.net 7200 mail.mycarparts.net.netsolmail.net. smtp.myapp.net 7100 smtp.mycarparts.net.netsolmail.net. Since I am only using Amazon as the DNS, do I even need to do anything with that MX record? I appreciate your help, I googled and researched this before I posted, this is my first post on webmasters although I've been on SO for a few years.

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• Windows Server 2012 & Exchange Server 2013 CAL's

  - by Joey Harris

  Trying to build an Exchange server solution for a company and they want me to look into licensing for Windows. I'm going to be purchasing the necessary server licenses for Windows Server 2012 Standard and Microsoft Exchange 2013 Enterprise. I just have a few questions about the CAL's thing which seems like a complete ripoff to me. How are CAL's tracked for both Windows Server and Exchange? Is it tied to Active Directory profiles? What happens if I dont have the necessary CAL's for Windows Server? Will a client be denied access from Active Directory? Is there any enforcement for this? Also the same question for Exchange 2013 CAL's Thanks

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• C# via Java: Introduction

  - by Simon Cooper

  So, I’ve recently changed jobs. Rather than working in .NET land, I’ve migrated over to Java land. But never fear! I’ll continue to peer under the covers of .NET, but my next series will use my new experience in Java to explore the design decisions made in the development of the C# programming language. After all, the design of C# was based on Java 1.2, and both languages have continued to evolve since then, incorporating modern software engineering concepts and requirements. Exploring the differences and similarities between the two will (hopefully) give us a deeper understanding into why .NET is implemented the way it is, the trade-offs involved, and what choices were made when new features were designed and added to the language and framework. Among others, I’ll be looking at differences in: Primitives Operators Generics Exceptions Accessibility Collections Delegates and inner classes Concurrency In my next post, I’ll start off by looking at the type primitives available in each language, and how Java and C# actually incorporate two different concepts of primitive types in their fundamental language design and use. I’m also thinking of looking at the inner details of Java and the JVM in my blogs, as well as C# and the CLR. If you’ve got any comments or thoughts on this, please let me know.

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• C# via Java: Introduction

  - by simonc

  Originally posted on: http://geekswithblogs.net/simonc/archive/2013/11/08/c-via-java-introduction.aspxSo, I've recently changed jobs. Rather than working in .NET land, I've migrated over to Java land. But never fear! I'll continue to peer under the covers of .NET, but my next series will use my new experience in Java to explore the design decisions made in the development of the C# programming language. After all, the design of C# was based on Java 1.2, and both languages have continued to evolve since then, incorporating modern software engineering concepts and requirements. Exploring the differences and similarities between the two will (hopefully) give us a deeper understanding into why .NET is implemented the way it is, the trade-offs involved, and what choices were made when new features were designed and added to the language and framework. Among others, I'll be looking at differences in: Primitives Operators Generics Exceptions Accessibility Collections Delegates and inner classes Concurrency In my next post, I'll start off by looking at the type primitives available in each language, and how Java and C# actually incorporate two different concepts of primitive types in their fundamental language design and use. I'm also thinking of looking at the inner details of Java and the JVM in my blogs, as well as C# and the CLR. If you've got any comments or thoughts on this, please let me know.

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• Investigation: Can different combinations of components effect Dataflow performance?

  - by jamiet

  Introduction The Dataflow task is one of the core components (if not the core component) of SQL Server Integration Services (SSIS) and often the most misunderstood. This is not surprising, its an incredibly complicated beast and we’re abstracted away from that complexity via some boxes that go yellow red or green and that have some lines drawn between them. Example dataflow In this blog post I intend to look under that facade and get into some of the nuts and bolts of the Dataflow Task by investigating how the decisions we make when building our packages can affect performance. I will do this by comparing the performance of three dataflows that all have the same input, all produce the same output, but which all operate slightly differently by way of having different transformation components. I also want to use this blog post to challenge a common held opinion that I see perpetuated over and over again on the SSIS forum. That is, that people assume adding components to a dataflow will be detrimental to overall performance. Its not surprising that people think this –it is intuitive to think that more components means more work- however this is not a view that I share. I have always been of the opinion that there are many factors affecting dataflow duration and the number of components is actually one of the less important ones; having said that I have never proven that assertion and that is one reason for this investigation. I have actually seen evidence that some people think dataflow duration is simply a function of number of rows and number of components. I’ll happily call that one out as a myth even without any investigation!  The Setup I have a 2GB datafile which is a list of 4731904 (~4.7million) customer records with various attributes against them and it contains 2 columns that I am going to use for categorisation: [YearlyIncome] [BirthDate] The data file is a SSIS raw format file which I chose to use because it is the quickest way of getting data into a dataflow and given that I am testing the transformations, not the source or destination adapters, I want to minimise external influences as much as possible. In the test I will split the customers according to month of birth (12 of those) and whether or not their yearly income is above or below 50000 (2 of those); in other words I will be splitting them into 24 discrete categories and in order to do it I shall be using different combinations of SSIS’ Conditional Split and Derived Column transformation components. The 24 datapaths that occur will each input to a rowcount component, again because this is the least resource intensive means of terminating a datapath. The test is being carried out on a Dell XPS Studio laptop with a quad core (8 logical Procs) Intel Core i7 at 1.73GHz and Samsung SSD hard drive. Its running SQL Server 2008 R2 on Windows 7. The Variables Here are the three combinations of components that I am going to test:     One Conditional Split - A single Conditional Split component CSPL Split by Month of Birth and income category that will use expressions on [YearlyIncome] & [BirthDate] to send each row to one of 24 outputs. This next screenshot displays the expression logic in use: Derived Column & Conditional Split - A Derived Column component DER Income Category that adds a new column [IncomeCategory] which will contain one of two possible text values {“LessThan50000”,”GreaterThan50000”} and uses [YearlyIncome] to determine which value each row should get. A Conditional Split component CSPL Split by Month of Birth and Income Category then uses that new column in conjunction with [BirthDate] to determine which of the same 24 outputs to send each row to. Put more simply, I am separating the Conditional Split of #1 into a Derived Column and a Conditional Split. The next screenshots display the expression logic in use: DER Income Category         CSPL Split by Month of Birth and Income Category       Three Conditional Splits - A Conditional Split component that produces two outputs based on [YearlyIncome], one for each Income Category. Each of those outputs will go to a further Conditional Split that splits the input into 12 outputs, one for each month of birth (identical logic in each). In this case then I am separating the single Conditional Split of #1 into three Conditional Split components. The next screenshots display the expression logic in use: CSPL Split by Income Category         CSPL Split by Month of Birth 1& 2       Each of these combinations will provide an input to one of the 24 rowcount components, just the same as before. For illustration here is a screenshot of the dataflow containing three Conditional Split components: As you can these dataflows have a fair bit of work to do and remember that they’re doing that work for 4.7million rows. I will execute each dataflow 10 times and use the average for comparison. I foresee three possible outcomes: The dataflow containing just one Conditional Split (i.e. #1) will be quicker There is no significant difference between any of them One of the two dataflows containing multiple transformation components will be quicker Regardless of which of those outcomes come to pass we will have learnt something and that makes this an interesting test to carry out. Note that I will be executing the dataflows using dtexec.exe rather than hitting F5 within BIDS. The Results and Analysis The table below shows all of the executions, 10 for each dataflow. It also shows the average for each along with a standard deviation. All durations are in seconds. I’m pasting a screenshot because I frankly can’t be bothered with the faffing about needed to make a presentable HTML table. It is plain to see from the average that the dataflow containing three conditional splits is significantly faster, the other two taking 43% and 52% longer respectively. This seems strange though, right? Why does the dataflow containing the most components outperform the other two by such a big margin? The answer is actually quite logical when you put some thought into it and I’ll explain that below. Before progressing, a side note. The standard deviation for the “Three Conditional Splits” dataflow is orders of magnitude smaller – indicating that performance for this dataflow can be predicted with much greater confidence too. The Explanation I refer you to the screenshot above that shows how CSPL Split by Month of Birth and salary category in the first dataflow is setup. Observe that there is a case for each combination of Month Of Date and Income Category – 24 in total. These expressions get evaluated in the order that they appear and hence if we assume that Month of Date and Income Category are uniformly distributed in the dataset we can deduce that the expected number of expression evaluations for each row is 12.5 i.e. 1 (the minimum) + 24 (the maximum) divided by 2 = 12.5. Now take a look at the screenshots for the second dataflow. We are doing one expression evaluation in DER Income Category and we have the same 24 cases in CSPL Split by Month of Birth and Income Category as we had before, only the expression differs slightly. In this case then we have 1 + 12.5 = 13.5 expected evaluations for each row – that would account for the slightly longer average execution time for this dataflow. Now onto the third dataflow, the quick one. CSPL Split by Income Category does a maximum of 2 expression evaluations thus the expected number of evaluations per row is 1.5. CSPL Split by Month of Birth 1 & CSPL Split by Month of Birth 2 both have less work to do than the previous Conditional Split components because they only have 12 cases to test for thus the expected number of expression evaluations is 6.5 There are two of them so total expected number of expression evaluations for this dataflow is 6.5 + 6.5 + 1.5 = 14.5. 14.5 is still more than 12.5 & 13.5 though so why is the third dataflow so much quicker? Simple, the conditional expressions in the first two dataflows have two boolean predicates to evaluate – one for Income Category and one for Month of Birth; the expressions in the Conditional Split in the third dataflow however only have one predicate thus they are doing a lot less work. To sum up, the difference in execution times can be attributed to the difference between: MONTH(BirthDate) == 1 && YearlyIncome <= 50000 and MONTH(BirthDate) == 1 In the first two dataflows YearlyIncome <= 50000 gets evaluated an average of 12.5 times for every row whereas in the third dataflow it is evaluated once and once only. Multiply those 11.5 extra operations by 4.7million rows and you get a significant amount of extra CPU cycles – that’s where our duration difference comes from. The Wrap-up The obvious point here is that adding new components to a dataflow isn’t necessarily going to make it go any slower, moreover you may be able to achieve significant improvements by splitting logic over multiple components rather than one. Performance tuning is all about reducing the amount of work that needs to be done and that doesn’t necessarily mean use less components, indeed sometimes you may be able to reduce workload in ways that aren’t immediately obvious as I think I have proven here. Of course there are many variables in play here and your mileage will most definitely vary. I encourage you to download the package and see if you get similar results – let me know in the comments. The package contains all three dataflows plus a fourth dataflow that will create the 2GB raw file for you (you will also need the [AdventureWorksDW2008] sample database from which to source the data); simply disable all dataflows except the one you want to test before executing the package and remember, execute using dtexec, not within BIDS. If you want to explore dataflow performance tuning in more detail then here are some links you might want to check out: Inequality joins, Asynchronous transformations and Lookups Destination Adapter Comparison Don’t turn the dataflow into a cursor SSIS Dataflow – Designing for performance (webinar) Any comments? Let me know! @Jamiet

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• Redirect example.com to www.example.com VPS & Apache2

  - by Thomas Buckley

  I have a VPS and a domain name registered with the provider. When I enter www.example.com my site is displayed correctly, but entering example.com does not work. I am able to ping www.example.com. I added the following line to my apache2 default vhosts file: ServerName example.com ServerAlias www.example.com But this did not work. The VPS is a Debian5 OS. Any ideas? Note: There is no option via a provided control panel to add this, it's a basic package I purchased I know this post answers it but there are no extra comments and I'd like to know if it's the best way: way to redirect page to www using virtual host configuration in sites-available for apache2? Thanks

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• Forcing DFS replication on Windows 2003 Web Edition SP2

  - by Greg B

  I have a pair of web servers running Windows Server 2003 Web Edition SP2 (build 3790). There servers are a on a Gigabit LAN and are on the same subnet. I created a new link on the 1st server and added the second box as a target to the link. I configured replication as ring. The 2nd server gets some of the files on the scheduled replication but this varies wildly which makes me think it's not running fully. The folder on server 1 is 1.3GB. Is there some way I can force repication (from a console?) and monitor the progress and see if/when/why it fails.

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• Learning frameworks without learning languages

  - by Tom Morris

  I've been reading up on GUI frameworks including WPF, GTK and Cocoa (UIKit). I don't really do anything related to Windows (I'm a Mac and Linux guy) or .NET, but I'd like to be able to throw together GUIs for various operating systems. We are in the enviable position now of having high level scripting languages that work with all of the major GUI toolkits. If you are doing Linux GUI programming, you could use GTK in C, but why not just use PyGTK (or PyQt). Similarly, for Java, one can use JRuby. For Mac, there's MacRuby. And on .NET, there's IronRuby. This is all fine and good, and if you are building a serious project, there are tradeoffs that you might encounter when deciding whether to, say, build a WPF app in C# or in IronRuby, or whether you are going to use PyGTK or not. The subjective question I have is: what about learning those frameworks? Are there strong reasons why one should or should not learn something like WPF or Cocoa in a language one is familiar with rather than having to learn a new language as well? I'm not saying you should never learn the language. If you are building Windows applications and you don't know C#, that might be a bit of a problem. But do you think it is okay to learn the framework first? This is both a general question and a specific question. I've used some Cocoa classes from Ruby and Python using things like PyObjC and there always seems to be an impedance mismatch because of the way Objective C libraries get built. Experiences and strong opinions welcome!

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• Oracle SQL Developer: Single Object Compare

  - by thatjeffsmith

  There’s a nasty rumor going around that you can’t compare database objects and/or code in Oracle SQL Developer. So let’s put that to bed right now. First, here’s how to compare: PL/SQL to PL/SQL or a SQL statement to another SQL statement So now that that’s settled, why don’t we take a look at how to compare a single table, to another table – whether it’s in the same database or a different database. Database Diff There’s no additional licensing requirement here. If you have SQL Developer, you can use this feature. if you’re going to compare 1 table to another, make sure you ONLY have ‘tables’ checked And then, use this dialog to select your table(s): Move over the object(s) you want to compare over to the right hand side. And now we can move onto the results. The differences, side-by-side, and the script to make B look like A Common lines with differences are highlighted in blue, new lines are highlighted in red. So that’s why they are different, but here’s the script to synch up the differences: Read the script, TEST the script, apply the script. And that’s it. Well, that’s mostly it. If you have questions about how to compare a database object in a schema you don’t have the login information for, read this post next.

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• Creando controles personalizados para asp.net

  - by jaullo

  Si bien es cierto que asp.net contiene muchos controles que nos facilitan la vida, en muchas ocasiones requerimos funcionalidades adicionales. Una de las opciones es recurrir a la creación de controles personalizados. Este será el Primero de varios post que dedicare a mostrar como crear algunos controles personalizados utilizando elementos sumamente sencillos y faciles de entender. Para ello utilizaremos unicamente los regularexpressionvalidator y unas cuantas expresiones regulares. Para este ejemplo extenderemos la funcionalidad de un textbox para que valide números de tarjetas de crédito. Nuestro textbox deberá verificar que existan 16 números, en grupos de 4, separados por un - Entonces, creamos un nuevo proyecto de tipo control de servidor asp.net Primeramente importamos los espacios de nombres Imports System.ComponentModel Imports System.Web Imports System.Web.UI.WebControls Imports System.Web.UI   Segundo creamos nuestra clase Public Class TextboxCreditCardNumber end class Ahora,  le decimos a nuestra clase que vamos a heredar de textbox Public Class TextboxCreditCardNumber           Inherits TextBox end class Una vez que tenemos esto, nuestra base de programación esta lista, asi que vamos a codificar nuestra nueva funcionalidad Declaramos nuestra variables y una propiedad pública que contendrá el mensaje de error que debe ser devuelto al usuario, esta será publica para que pueda ser personalizada.    Private req As New RegularExpressionValidator     Private mstrmensaje As String = "Número de Tarjeta Invalido"     Public Property MensajeError() As String         Get             Return mstrmensaje         End Get         Set(ByVal value As String)             mstrmensaje = value         End Set     End Property   Ahora definimos el metodo OnInit de nuestro control, en el cual asignaremos las propiedad e inicializaremos nuestras funciones    Protected Overrides Sub OnInit(ByVal e As System.EventArgs)         req.ControlToValidate = MyBase.ID         req.ErrorMessage = mstrmensaje         req.Display = ValidatorDisplay.Dynamic         req.ValidationExpression = "^(\d{4}-){3}\d{4}$|^(\d{4} ){3}\d{4}$|^\d{16}$"         Controls.Add(New LiteralControl("&nbsp;"))         Controls.Add(req)         MyBase.OnInit(e)     End Sub   Y por último, definimos el evento render (que es el encarado de dibujar nuestro control) Protected Overrides Sub Render(ByVal writer As System.Web.UI.HtmlTextWriter)         MyBase.Render(writer)         req.RenderControl(writer)     End Sub   Lo unico que nos queda ahora es compilar nuestra clase y añadir nuestro nuevo control al ToolBox de Controles para que pueda ser utilizado.

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• Can I speed up cygwin's fork?

  - by Andrew Aylett

  I came across a post discussing the speed of forking in Cygwin, giving an expected 'fork rate' in Windows XP of around 30-50 per-second (link) I've got a Core 2 duo (1.79GHz) which I would expect to get comparable results, but it's only managing around 8 forks per second (and sometimes a lot fewer): $ while (true); do date --utc; done | uniq -c 5 Wed Apr 21 12:38:10 UTC 2010 6 Wed Apr 21 12:38:11 UTC 2010 1 Wed Apr 21 12:38:12 UTC 2010 1 Wed Apr 21 12:38:13 UTC 2010 8 Wed Apr 21 12:38:14 UTC 2010 8 Wed Apr 21 12:38:15 UTC 2010 6 Wed Apr 21 12:38:16 UTC 2010 1 Wed Apr 21 12:38:18 UTC 2010 9 Wed Apr 21 12:38:19 UTC 2010 Can you suggest anything I might be able to do to speed things up? This machine acts a lot slower in Cygwin than others I've used before which actually were a lot slower.

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• crash when using wireless network

  - by Erik

  ubuntu 12.04 32 bit When I start up my system almost instantly freezes, I found that the problem lays with my wireless network, because the crash is always t the same time as the message that tells me I am connected to a network when I start up connected to a cable everything works fine, I can even see that I am connected to our wireless network, until I unplug the ethernet cable, then it all freezes again the same happened when I boot from a live cd (from usb) The problem only occurs on my netbook, my laptop doesn't give any problems. I don't know if anyone else has had similar problems, or if anyone knows a solution... Thanks in advance! greetings Erik EDIT (21/3/2012): it seems there is some external factor involved, I'm using my netbook for about 50 minutes now while connected to the wireless network, and still it didn't crash strange enough, before these 50 minutes I had to put it down by holding the power button, because I decided to try it again, that time it did crash... before (while connected with an ethernet cable) I've been trying to get my Bluetooth working, that didn't succeed entirely, but I guess that might be a factor in the question why it doesn't crash at the moment now I rebooted, connected, and no crash... if it crashes again, I'll update this post again. in the meantime, if anyone has an idea on what could be a factor, and on how to create a crash using that factor, feel free to ask!

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• SQL SERVER – Contest Winner – What Next on SQL in Sixty Seconds – Poll Result

  - by Pinal Dave

  A few days ago, I have asked a question on this blog. The question was - What would you like to see in the next episodes of SQL in Sixty Seconds. The poll is still active and posted over here: SQL SERVER – Poll – What would you love to see in SQL in Sixty Seconds? The contest was to suggest the next item of SQL in Sixty Seconds and vote for the your choice of subject. There have been plenty of votes to this contest, however, there were only 4 comments to this blog post. Hence, selecting a winner was very simple. Result of Poll It is very clear from result, most of the people would like to watch Performance Tuning subjects. I will continue to build video on this subject in future. Contest Winner Now is the time for the winner of the contest, who left comments on the blog. The winner is Raelyard. Here is the comment which he has left on the blog. raelyard please reach out to me via email and I will send you the gift card. Current Contest Here is the contest which is currently running on this blog. You can take part in the contest and can win a Drone. SQL in Sixty Seconds Here are few of the episodes of SQL in Sixty Seconds, which you can watch. We will have more episodes of SQL in Sixty Seconds from next week which are focused on performance. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Video

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• Elevating Customer Experience through Enterprise Social Networking

  - by john.brunswick

  I am not sure about most people, but I really dislike automated call center routing systems. They are impersonal and convey a sense that the company I am dealing with does not see the value of providing customer service that increases positive perception of their brand. By the time I am connected with a live support representative I am actually more frustrated than before I originally dialed. Each time a company interacts with its customers or prospects there is an opportunity to enhance that relationship. Technical enablers like call center routing systems can be a double edged sword - providing process efficiencies, but removing the human context of some interactions that can build a lot of long term value and create substantial repeat business. Certain web systems, available through "chat with a representative" now links on some web sites, provide a quick and easy way to get in touch with someone and cut down on help desk calls, but miss the opportunity to deliver an even more personal experience to customers and prospects. As more and more users head to the web for self-service and product information, the quality of this interaction becomes critical to supporting a company's brand image and viability. It takes very little effort to go a step further and elevate customer experience, without adding significant cost through social enterprise software technologies. Enterprise Social Networking Social networking technologies have slowly gained footholds in the enterprise, evolving from something that people may have been simply curious about, to tools that have started to provide tangible value in the enterprise. Much like instant messaging, once considered a toy in the enterprise, expertise search, blogs as communications tools, wikis for tacit knowledge sharing are all seeing adoption in a way that is directly applicable to the business and quickly adding value. So where does social networking come in when trying to enhance customer experience?

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