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• Are there similarities between operating system kernels and programming language kernels?

  - by rahmu

  I know very little about Smalltalk but I noticed that there's a frequent mention of the "kernel". Dan Ingalls prime maintainer of several implementations of Smalltalk also worked on a Javascript environment called "Lively Kernel" and in Peter Siebel's book he kept mentionning the "kernel". I cannot help but think that it is no coincidence that the creators of Smalltalk used the name of a (central) part of operating systems to refer to a particular component of their language. Was it because Smalltalk intended to act as an operating system? Was it because theory behind programming languages and operating systems have a lot in common? What is the reason behind the common appelation of the two components?

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  - by ???02

  ????????Oracle Database VaultOracle Database Vault???????2???????????????????(DBA)???????????·?????????????????????????????????????????????????????????????????????????????????????????????????????????????????? ???????????????????????????????(??????)??????????????????????? Oracle Database Vault????????????DBA????????????????????DBA????????????????????????????? ??????????????????????????????????????Oracle Database Vault??Oracle-EBS?PeopleSoft?Siebel?SAP?????????????????????????????·?????????????????1. Separation of Duties (????)DBA(?????????)????????????????????????????????????????????????????·????? ????·???????????????????????????DBA????????????????????????????????????? ??????????????????Database Vault??DBA?????????????????????????????????????????????????????????????? ?????????????????????????????????????????2. ???(????)???????·?????????????·???????????????????????????????????????????????????????????????????????????????????????????????????????? SELECT/DML/EXECUTE ???????????????????????????????????????????????????????????????????????? DDL ???????????????????????????3. Multi-Factor Access Control Policy Enforcement (???????·??????)Oracle Database Vault???????????????????????????????????????????????????????·???????????????????????????????????????????????????DDL?DML???????????????????????????4. ???????·?????? ???????????????? (ex ???IP??????)??????? ??????????????? "??" or "???" ????????????????1???????????????????? ???·??? ???????????????? ???????????5. ????·???SQL???????????·???????????????·????true ???????????SQL??????????????????? ?????? Oracle Direct

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• Which guru would you interview in a virtual bonus chapter of "coders at work" book?

  - by systempuntoout

  I've really enjoyed reading Peter Siebel's Coders at work book. At the end of the last chapter (Don Knuth), i tought that the interviews selection was good but a little bit too old-school oriented. So, in your virtual 16th chapter, which guru would you interview? In my 16th chapter, i would be amazed to read an interview of John Carmack.

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• Oracle UPK Content Development Tool Settings

  - by [email protected]

  Oracle UPK Content Development tool settings: Before developing UPK content, your UPK Developer needs to be configured with certain standard settings to ensure the content will have a uniform look. To set the options: 1. Open the UPK Developer. 2. Click the Tools menu. 3. Click Options. After you configure the UPK Options, you can share these preferences with other content developers by exporting them to an .ops file. This is particularly useful in workgroup environments where multiple authors are working on the same content that requires consistent output regardless of who authored the content. (To learn more about Exporting/Importing Content Defaults refer to the Content Development.pdf guide that is delivered with the UPK Developer.) Here is a list of a few UPK Developer tool settings that Oracle UPK Content Developers use to develop UPK pre-built content: Screen resolution is set to 1024 x 768. See It mode frame delay is set to 5 seconds. Know It Required % is set to 70% and all three levels of remediation are selected. We opt to automatically record keyboard shortcuts. We use the default settings for the Bubble icon and Pointer position. Bubble color is yellow (Red = 255, Green = 255, Blue = 128). Bubble text is Verdana, Regular, 9 pt. ***Intro and end frame settings match the bubble settings Note: The Content Defaults String Input Settings will change based on which application (interface) you are recording against. For example here is a list of settings for different Oracle applications: • Agile - Microsoft Sans Serif, Regular, 8 • EBS - Microsoft Sans Serif, Regular, 10 • Hyperion - Microsoft Sans Serif, Regular, 8 • JDE E1 - Arial, Regular, 10 • PeopleSoft - Arial, Regular, 9 • Siebel - Arial, Regular, 8 Remember, it is recommended that you set the content defaults before you add documents and record content. When the content defaults are changed, existing documents are not affected and continue to use the defaults that were in effect when those documents were created. - Kathryn Lustenberger, Oracle UPK & Tutor Outbound Product Management

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• Looking ahead at 2011-with Paul Greenberg

  - by divya.malik

  It is almost the end of 2010, rather unbelievable how fast this year has gone by. It is always interesting to read what our CRM gurus have to say about the coming year. So here is CRM luminary, Paul Greenberg’s  forecast for 2011. Mobile CRM growth accelerates. CRM and “Social” companies continue to integrate their capabilities as a few suites begin to emerge. Social “rankings”, as a measure of customer engagement, will become a standard public measure. Analytics exhibits the most significant growth of any area with Customer Insight apps leading the way. Marketing apps mature with social marketing becoming an integral part of the application offering. Customer service begins to redefine itself with greater emphasis on service communities, web self-service and customer knowledge capture. Knowledge management replaces enterprise content management as a core requirement for large businesses. Customer experience reasserts itself loudly as the core of CRM and SCRM - This one is kind of a no-brainer in a way. Co-creation and customer driven product innovation becomes more than just an advanced idea. Microsoft Azure emerges as a true cloud provider at the level of Amazon as cloud computing considers its rise to becoming a primary technology infrastructure. Application marketplaces will become commonplace as companies look to platform providers to fill ecosystem needs, not just CRM. I do encourage you to read the details of his forecasts, that are split into two blog posts. For Part I click here and for Part II, click here. Technorati Tags: oracle,siebel CRM,scrm,paul greenberg

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• Oracle @ AIIM Conference

  - by [email protected]

  Oracle will be at the AIIM Conference and Exposition next week in Philadelphia. On the opening morning, Robert Shimp, Group Vice President, Global Technology Business Unit, of Oracle Corporation, will moderate an executive keynote panel. Mr. Shimp will lead four Oracle customer executives through a lively discussion of how innovative organizations are driving the integration of content management with their core business processes on Tuesday April 20th at 8:45 AM. Our panelists are: CINDY BIXLER, CIO, Embry Riddle Aeronautical University TOM SHOWALTER, Managing Director, JP Morgan Chase IRFAN MOTIWALA, Vice President, Moody's Investors Service MIT MONICA CROCKER, CRM, PMP, Corporate Records Manager, Land O'Lakes For more information on our panelists, click here. Oracle will be in booth #2113 at the AIIM Expo. Come by and enter the daily raffle to win a Netbook! Oracle and Oracle partners will demonstrate solutions that increase productivity, reduce costs and ensure compliance for business processes such as accounts payable, human resource onboarding, marketing campaigns, sales management, large scale diagrams for facilities and manufacturing, case management, and others Oracle products including Oracle Universal Content Management, Oracle Imaging and Process Management, Oracle Universal Records Management, Oracle WebCenter, Oracle AutoVue, and Oracle Secure Enterprise Search will be demonstrated in the booth. Oracle will host a private event at The Field House Sports Bar - see your Oracle representative for more details Oracle customers can meet in private meeting rooms with their Oracle representatives Key Sessions Besides the opening morning keynote panel, Oracle will have a number of other sessions at the conference. Oracle Content Management will be featured in the session G08 - A Passage to Improving Healthcare: Enhancing EMR with Electronic Records Wednesday April 21st 2:25PM-3:10PM Kristina Parma of Oracle partner ImageSource will deliver this session, along with Pam Doyle of Fujitsu and Nancy Gladish of Swedish Medical Center. Kristina will also be in the Oracle booth to talk about this solution. On Tuesday April 20th at 4:05 PM Ajay Gandhi of Oracle will deliver a session entitled Harnessing SharePoint Content for Enterprise Processes in PeopleSoft, Siebel, E-Business Suite and JD Edwards Tuesday April 20th 1:15PM-1:45PM - Bringing Content Management to Your AP, HR, Sales and Marketing Processes - Application Showcase Theater (on the AIIM Expo Floor - Booth 1549 Wednesday April 21st 12:30PM-1:00PM - Embed and Edit Content Anywhere - Application Showcase Theater (on the AIIM Expo Floor - Booth 1549 For more information, see the AIIM Expo page on the Oracle website.

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• UPK Professional Customer Success Story: Medtronic

  - by [email protected]

  In case you missed the live event, be sure to listen to last week's UPK Customer iSeminar featuring Medtronic. This was the first iSeminar in our quarterly series to showcase UPK Professional (UPK and Knowledge Pathways). Donna Miller and Staci Gilbert gave viewers an inside look at samples of Medtronic's content as they shared their experiences, methodology and best practices for use of the solution. Here are some highlights of the call: • Medtronic initially purchased UPK Professional to support a multi-year, global SAP rollout for 9,000 end users located in 24 countries. • As time went on, they expanded their use of UPK Professional to include several of their other enterprise applications: PeopleSoft, Siebel CRM, Hyperion Financial Management, a number of SAP bolt-ons, Documentum, TrackWise, and many others. • In combination with their Saba LMS, UPK Professional has allowed Medtronic to create, deploy, track and certify consistent end user training for critical transactions and processes across their organization worldwide - essential for a company in a heavily regulated industry. • For key pieces of content or certain end user populations, some Medtronic business units localize/translate the global UPK content. Staci demonstrated examples of their SAP content which has been translated into Japanese. • In the live SAP environment, end users rely on UPK's context sensitive in-application performance support. Medtronic has found this to be very helpful post go-live, giving just-in-time support so end users are confident in a new system or when performing tasks they don't often touch (at quarter or year end). UPK also serves as Medtronic's internal Google. • Medtronic has realized savings on many fronts: reduction in support calls due to in-application performance support, elimination of their training clients, and speedier training (1.5 days rather than 5-7 days) of temporary workers by moving from ILT to a blended solution that includes UPK simulations for eLearning. Thanks again to Donna and Staci for an exceptional presentation. They offered so many great examples for anyone who's looking for ways to get more out of UPK or interested in learning about UPK Professional: Knowledge Pathways. - Karen Rihs, Oracle UPK Outbound Product Management

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• Schmelp Portal, Help Portal: Oracle Fusion Applications Help Online

  - by ultan o'broin

  Yes, the Oracle Fusion Applications Help (or "Help Portal" to us insiders) is now available. Click the link fusionhelp.oracle.com and check it out! Oracle Fusion Applications Help user interface If you're developing your own help for Fusion Apps, then you can use the newly published Oracle Fusion Help User Interface Guidelines to understand the best usage. These guidelines are also a handy way to get to the embedded help design patterns for Oracle Fusion Applications, now also available. To customize and extend the help content itself no longer requires the engagement of your IT Department or expensive project work. Customers can now use the Manage Custom Help capability to edit or add whatever content they need, make it secure and searchable, and develop a community around it too. You can see more of that capability in this slideshare.net presentation from UKOUG Ireland 2012 about the Oracle Fusion Applications User Assistance and Support Ecosystem by Ultan O'Broin and Richard Bingham. Manage Custom Help capability To understand the science and craft that went into the creation and delivery of the "Help Portal" (cardiac arrests all round in Legal and Marketing Depts), then check out this great white paper by Ultan O'Broin and Laurie Pattison: Putting the User into Oracle Fusion Applications User Assistance. So, what's with this "Help Portal" name? Well, that's an internal (that is, internal to Oracle) name only and we should all really call it by the correct product listing name: Oracle Fusion Applications Help. To be honest, I don't care what you call it as long as it is useful. However, these internal names can be problematic when talking with support or the licensing people. For years, we referred casually to the Oracle Applications Help or Oracle Applications Help System that ships with the Oracle E-Business Suite products as "iHelp". Then, somebody went and bought Siebel. Game over.

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• You Need BRM When You have EBS – and Even When You Don’t!

  - by bwalstra

  Here is a list of criteria to test your business-systems (Oracle E-Business Suite, EBS) or otherwise to support your lines of digital business - if you score low, you need Oracle Billing and Revenue Management (BRM). Functions Scalability High Availability (99.999%) Performance Extensibility (e.g. APIs, Tools) Upgradability Maintenance Security Standards Compliance Regulatory Compliance (e.g. SOX) User Experience Implementation Complexity Features Customer Management Real-Time Service Authorization Pricing/Promotions Flexibility Subscriptions Usage Rating and Pricing Real-Time Balance Mgmt. Non-Currency Resources Billing & Invoicing A/R & G/L Payments & Collections Revenue Assurance Integration with Key Enterprise Applications Reporting Business Intelligence Order & Service Mgmt (OSM) Siebel CRM E-Business Suite On-/Off-line Mediation Payment Processing Taxation Royalties & Settlements Operations Management Disaster Recovery Overall Evaluation Implementation Configuration Extensibility Maintenance Upgradability Functional Richness Feature Richness Usability OOB Integrations Operations Management Leveraging Oracle Technology Overall Fit for Purpose You need Oracle BRM: Built for high-volume transaction processing Monetizes any service or event based on any metric Supports high-volume usage rating, pricing and promotions Provides real-time charging, service authorization and balance management Supports any account structure (e.g. corporate hierarchies etc.) Scales from low volumes to extremely high volumes of transactions (e.g. billions of trxn per hour) Exposes every single function via APIs (e.g. Java, C/C++, PERL, COM, Web Services, JCA) Immediate Business Benefits of BRM: Improved business agility and performance Supports the flexibility, innovation, and customer-centricity required for current and future business models Faster time to market for new products and services Supports 360 view of the customer in real-time – products can be launched to targeted customers at a record-breaking pace Streamlined deployment and operation Productized integrations, standards-based APIs, and OOB enablement lower deployment and maintenance costs Extensible and scalable solution Minimizes risk – initial phase deployed rapidly; solution extended and scaled seamlessly per business requirements Key Considerations Productized integration with key Oracle applications Lower integration risks and cost Efficient order-to-cash process Engineered solution – certification on Exa platform Exadata tested at PayPal in the re-platforming project Optimal performance of Oracle assets on Oracle hardware Productized solution in Rapid Offer Design and Order Delivery Fast offer design and implementation Significantly shorter order cycle time Productized integration with Oracle Enterprise Manager Visibility to system operability for optimal up time

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• Lançamento do Oracle Enterprise Manager 11g - (27/Mai/10)

  - by Claudia Costa

  Não perca este evento exclusivo para executivos, responsáveis de TI e Parceiros Oracle, e explore em que medida a versão mais recente do Oracle Enterprise Manager permite que a gestão das TI seja orientada para o negócio. Registe-se hoje! Descubra as novas capacidades do Oracle Enterprise Manager 11g, que incluem: ·         Gestão integrada, desda a aplicação até ao Cloud Computing, visando a maximização do retorno do investimento em TI ·         Gestão de aplicações orientadas para o negócio, que permte ao departamento de TI identificar e corrigir os problemas antes de estes terem impacto no negócio ·         Gestão e suporte intregrados dos sistemas, fornecendo notificações e correcções proactivas, associadas à partilha de conhecimento entre pares, para aumentar a satisfação dos clientes Junte-se a nós e fique a saber como somente o Oracle Enterprise Manager 11g pode ajudar as TI a melhorarem proactivamente o valor empresarial em diversas tecnologias, incluindo sistemas Sun; sistema operativo Oracle Solaris; Oracle Database; Oracle Fusion Middleware; Oracle E Business Suite; soluções Siebel, PeopleSoft e JD Edwards da Oracle; tecnologias de virtualização e ambientes de nuvem privada. Irá decorrer uma sessão exclusiva para parceiros da Oracle onde falará de temas como a especialização e exploração de oportunidades de negócio conjunto nas áreas de Gestão de aplicações e sitemas. Agenda - Sana Lisboa Park Hotel Avenida Fontes Pereira de Melo, 8 Lisboa Quinta-Feira, 27 de Maio de 2010 Horario: 9:00- 15:30h 9:00    Registo e Café 9:30    Introdução 9:40    Keynote: Business-driven IT Mnagement with Oracle Enterprise Manager 11g 10:25  Experiências de Cliente 11:00  Pausa 11:15  Integrated Application-to-disk Mangement 11:45  Business-driven Application Management 12:15  Integrated Cloud Management 12:45  Integrated Systems Management and Support Experience 13:15  Almoço 14:30  Sessão para Parceiros - Especialização e Oportunidades de negócio com Oracle      Enterprise Manager   Registe-se hoje mesmo para reservar o seu lugar neste evento exclusivo.      

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• MORE on Oracle CRM and the Apple iPad

  - by divya.malik

    Our announcement last week regarding Oracle CRM’s support of the new Apple iPad  has been very well received. I have been watching with glee, the numbers of our demo video downloads move up every day. We now have an updated video which I hope you have all got to see. Click here for the new video. We also got some good coverage on this announcement and lots of positive tweets. Thank you!. Here are just a couple of stories: Oracle Announces Siebel CRM Support for the iPad-                              TMCnet.com, Madhubanti Rudra #10c Oracle Announces CRM Support For iPad-                                          CMSWire, David Roe Finally, a few of you also had asked for more details on this integration, here is the new white paper.

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• Live Oracle AppAdvantage Webcast in APAC: Register Today

  - by Tanu Sood

  How Oracle Applications Customers can Extend the Value of their Investments How Oracle Applications Customers can Extend the Value of their Investments Oracle AppAdvantage is an exciting new initiative for Oracle enterprise application customers including E-Business Suite, PeopleSoft, JD Edwards, and Siebel. Oracle AppAdvantage provides strategies to help applications customers simplify, differentiate and innovate their investments through a pace layered architecture that can adjust with business requirements.Whether your organization is extending your applications to mobile devices, building a customer self-service portal, taking applications to the cloud, integrating applications with your other business critical applications or securely extending them to serve your specific needs, you can take the extension or customization work out of the applications and seamlessly extend with Oracle Fusion Middleware technologies as required. This webcast will discuss: Strategies to help applications customers simplify, differentiate and innovate their investments through a pace layered architecture How to get started and implementation use cases with customer examples Register today for this webcast on November 6. Can't wait until the Live Webcast? and ask him a question! If you are facing problems with registration or would like further information please email us at [email protected] -- For any questions on Oracle, our events and products please call or send us an email. Date Wednesday, 6th November 2013 Time Mumbai 10:30 a.m. (GMT +5:30) Singapore 1:00 p.m. (GMT +8:00) Sydney 4:00 p.m. (GMT +11:00)   -- The duration of this Webcast is 60 minutes. -- Contact Us | Legal Notices | Privacy Copyright © 2013, Oracle and/or its affiliates. All rights reserved.

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• Oracle Policy Automation at OpenWorld 2012

  - by jeffrey.waterman

  Oracle Policy Automation (OPA)atOpenWorld 2012 Oracle Policy Automation (OPA), the breakthrough policy automation platform, enables organizations to deliver: Consistent policy-based decision making throughout the organization across all channels Agile response to policy changes and analysis Transparency and auditability This year there will be: 8 sessions – combination of customer panels & product strategy sessions Standalone OPA DEMOpod – Moscone Center WEST, W044 Key highlights Hear Davin Fifield discuss the Product Roadmap for OPA (including OPA + RightNow) he will also be joined by Sean Haynes from Stewart Title who will share the success they are having with OPA. OPA Public Sector Customer Panel - This year the OPA panel consists of some of OPA’s most successful & largest customers, speakers include: Department Works & Pension (UK) Toll – Department of Defence (AU) Municipality of Sao Paulo (Brazil) SCHEDULE HIGHLIGHTS Monday October 1, 2012 SESSION ID TIME TITLE LOCATION CON9655 12:15 pm  1:15 pm PST (Pacific Standard Time) Oracle Policy Automation Roadmap: Supercharging the Customer Experience Davin Fifield, VP OPA Development, OracleSean Haynes, VP Stewart Title Westin San Francisco - Metropolitan I CON9700 12:15 m – 1:15 pm PST (Pacific Standard Time) Siebel CRM Overview, Strategy, and RoadmapGeorge Jacob - Group Vice President, CRM Applications / XML, OracleUma Welingkar - Director, Product Management, Oracle Moscone West - 2009 Wednesday October 3, 2012 SESSION ID TIME TITLE LOCATION CON8840 5.00pm – 6.00pm PST (Pacific Standard Time) Achieving Agility Through Closed-Loop Policy AutomationCustomer PanelFacilitator – Surend Dayal, Oracle Dept. Works & Pension (UK) – Haydn Leary Municipality of Sao Paulo (Brazil) - Luiz Cesar Michielin Kiel Toll (AU) – Nigel Maloney   Westin San Francisco - Franciscan I CON8952 5.00pm – 6.00pm PST (Pacific Standard Time) BPM: An Extension Strategy for Enterprise ApplicationsHarish Gaur -  OracleSrikant Subramaniam - Oracle Moscone West - 3003 Thursday October 4, 2012 SESSION ID TIME TITLE LOCATION CON11515 2:15 pm – 3:15 pm PST (Pacific Standard Time) Oracle Policy Automation + RightNow: Agile self-service and agent experiencesDavin Fifield, VP OPA Development, Oracle Westin San Francisco - City

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• Partner Pricing- und Business Practices-Update jetzt erhältlich

  - by swalker

  Klicken Sie hier, um das Partner Business Practices-Update vom 25. Oktober 2011 zu erhalten.* (PDF) Was ist im Partner Pricing- und Business Practices-Update vom 25. Oktober enthalten? Themen im Hinblick auf Preisstruktur und Lizenzierung Exalogic and SPARC SuperCluster Update Oracle Technologie-Update Oracle Fusion Applications Update Oracle Fusion Cloud Service-Update Update zur Oracle Application Integration Architecture Siebel CRM  Applications Update Oracle CRM On Demand Update Business Process Outsourcing-Update Ungeachtet aller gegenteiligen Festlegungen in einer Partnerbereitstellungsvereinbarung bleiben alle vorhandenen, gültigen Angebote, die von Partnern an Endkunden vor dem 1. September 2011 ausgegeben werden und von den Preis- und Lizenzierungsänderungen vom 25. Oktober 2011 betroffen sind, gültig. Bestellungen, die von Partnern nach diesen Angeboten eingesendet werden, werden bis zum 30. November 2011 berücksichtigt. Partnerangebote, die am oder nach dem 1. September 2011 an Enduser weitergegeben werden, unterliegen den Bedingungen der Bereitstellungsvereinbarung des Partners. Was müssen Sie tun? Besuchen Sie regelmäßig die Seite mit den Partner Pricing- und Business Practices-Updates auf dem OPN-Portal, um mehr über diese Aktualisierungen zu erfahren und bezüglich der neuesten Erklärungen und Ressourcen zu Preis-, Lizenzierungs- und Geschäftspraktiken auf dem aktuellen Stand zu sein. Weitere Informationen Um auf die Partner Pricing- und Business Practices-Updates und das Archiv aller Partner Pricing- und Business Practices-Updates zuzugreifen, klicken Sie hier. * Vertraulich: Die in dieser Mitteilung enthaltenen Informationen richten sich an die Mitglieder des Oracle PartnerNetwork. Bei diesen Informationen handelt es sich um vertrauliche Informationen von Oracle. Sie dürfen von Ihnen nur im Zusammenhang mit dem Vertrieb oder der Implementierung von Oracle Produkten oder Services bei Endkunden oder autorisierten Oracle Partner verwendet werden.

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• BI für schnelle Analysen: Ein Erfolgsprojekt für die DAB bank, durchgeführt von Riverland Reply

  - by A & C Redaktion

  Zufriedene Kunden sind die beste Marketingstrategie. Deshalb bieten wir spezialisierten Partnern die Möglichkeit, professionelle Anwenderberichte über eigene erfolgreiche Oracle Projekte erstellen zu lassen. Hier im Blog präsentieren wir Ihnen in loser Folge Referenzberichte, mit denen Partner bereits erfolgreich werben. Heute: Der Oracle Partner Riverland Reply und sein Business-Intelligence-Projekt für die DAB bank Für die Direkt Anlage Bank, kurz DAB, sind BI-Lösungen längst zu einem wichtigen Steuerungstool geworden. Dabei müssen Datenströme aus verschiedenen Quellen zuverlässig gesteuert werden können. Um die neuesten CRM- und Business Intelligence-Funktionalitäten nutzen zu können, entschied sich die DAB bank für ein Upgrade auf Siebel CRM 8.1.1.7 mit CTI sowie die Integration von Oracle Business Intelligence 11g. Um ihren Wunsch nach Vereinfachung und Vereinheitlichung umzusetzen, fand die DAB in der Münchner Riverland Reply GmbH einen zuverlässigen Partner, der auf technische Beratung, Implementierung und Systemintegration in den Bereichen Prozesse, Businesslösungen und Technologien spezialisiert ist. Die Bedienbarkeit konnte deutlich verbessert werden, was die Prozessabläufe erleichtert. Den Datenzugriff erleichtert nun eine einheitliche Umgebung, und die Reporting-, Visualisierungs-, Such- und Collaboration-Funktionen sind in einem BI-Tool zusammengeführt. Details zum genauen Projektverlauf und den spezifischen Anforderungen finden Sie hier im Anwenderbericht der DAB. Die Möglichkeit, sich und ihre Arbeit gewinnbringend zu präsentieren, können alle spezialisierten Partner nutzen, die ein repräsentatives Oracle Projekt abgeschlossen haben. Erfahrene Fachjournalisten interviewen sowohl Partner als auch Endkunde und erstellen einen ausführlichen, ansprechend aufbereiteten Bericht. Die Veröffentlichung erfolgt über verschiedene Marketing-Kanäle. Natürlich können die Partner die Anwenderberichte auch für eigene Marketingzwecke nutzen, z. B. für Veranstaltungen. Haben Sie Interesse? Dann wenden Sie sich an Frau Renate Mayer. Wir benötigen von Ihnen einige Eckdaten wie Kundenname, Ansprechpartner und eingesetzte Oracle Produkte, eine Beschreibung des Projektes in drei-vier Sätzen sowie Ihren Ansprechpartner im Haus. Und dann: Lassen Sie Ihre gute Arbeit für sich sprechen!

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• BI für schnelle Analysen: Ein Erfolgsprojekt für die DAB bank, durchgeführt von Riverland Reply

  - by A & C Redaktion

  Zufriedene Kunden sind die beste Marketingstrategie. Deshalb bieten wir spezialisierten Partnern die Möglichkeit, professionelle Anwenderberichte über eigene erfolgreiche Oracle Projekte erstellen zu lassen. Hier im Blog präsentieren wir Ihnen in loser Folge Referenzberichte, mit denen Partner bereits erfolgreich werben. Heute: Der Oracle Partner Riverland Reply und sein Business-Intelligence-Projekt für die DAB bank Für die Direkt Anlage Bank, kurz DAB, sind BI-Lösungen längst zu einem wichtigen Steuerungstool geworden. Dabei müssen Datenströme aus verschiedenen Quellen zuverlässig gesteuert werden können. Um die neuesten CRM- und Business Intelligence-Funktionalitäten nutzen zu können, entschied sich die DAB bank für ein Upgrade auf Siebel CRM 8.1.1.7 mit CTI sowie die Integration von Oracle Business Intelligence 11g. Um ihren Wunsch nach Vereinfachung und Vereinheitlichung umzusetzen, fand die DAB in der Münchner Riverland Reply GmbH einen zuverlässigen Partner, der auf technische Beratung, Implementierung und Systemintegration in den Bereichen Prozesse, Businesslösungen und Technologien spezialisiert ist. Die Bedienbarkeit konnte deutlich verbessert werden, was die Prozessabläufe erleichtert. Den Datenzugriff erleichtert nun eine einheitliche Umgebung, und die Reporting-, Visualisierungs-, Such- und Collaboration-Funktionen sind in einem BI-Tool zusammengeführt. Details zum genauen Projektverlauf und den spezifischen Anforderungen finden Sie hier im Anwenderbericht der DAB. Die Möglichkeit, sich und ihre Arbeit gewinnbringend zu präsentieren, können alle spezialisierten Partner nutzen, die ein repräsentatives Oracle Projekt abgeschlossen haben. Erfahrene Fachjournalisten interviewen sowohl Partner als auch Endkunde und erstellen einen ausführlichen, ansprechend aufbereiteten Bericht. Die Veröffentlichung erfolgt über verschiedene Marketing-Kanäle. Natürlich können die Partner die Anwenderberichte auch für eigene Marketingzwecke nutzen, z. B. für Veranstaltungen. Haben Sie Interesse? Dann wenden Sie sich an Frau Renate Mayer. Wir benötigen von Ihnen einige Eckdaten wie Kundenname, Ansprechpartner und eingesetzte Oracle Produkte, eine Beschreibung des Projektes in drei-vier Sätzen und Ihren Ansprechpartner im Haus. Und dann: Lassen Sie Ihre gute Arbeit für sich sprechen!

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• The Customer Experience Revolution is Now

  - by Christie Flanagan

  To conclude this week’s focus on customer experience, I’ll end by recapping how my week began in New York City at The Experience Revolution. We all know that customers increasingly call the shots, and that winning or losing depends on how well we manage to meet their expectations. Today’s customers have a multitude of choices and are quick to jump ship following a poor experience. As a result, delivering an experience that is relevant, interactive, engaging, and consistent across channels and fostering rewarding relationships are increasingly important to business success.  It is only through exceptional customer experiences that companies can expect to acquire new customers and maintain their loyalty.  Over 400 of us gathered at Gotham Hall on Monday night to hear Oracle President Mark Hurd introduce Oracle Customer Experience, a cross-stack suite of customer experience products that include Oracle RightNow CX Cloud Service, Oracle Endeca, Oracle ATG Web Commerce, Oracle WebCenter,Oracle Siebel CRM, Oracle Fusion CRM, Oracle Social Network, and Oracle Knowledge Management. I'd encourage you check out this video to hear Mark explain why having a good product isn't good enough in the wake of the customer experience revolution. The Experience Revolution event itself was designed to deliver the kind of rich experience that sticks with you, using an interactive gallery of customer experience to deliver an individualized experience to each attendee through a combination of touch screens and near field communication technology.  Over the coming weeks we’ll share some of these customer experience vignettes with you. In the interim, you can learn more about Oracle Customer Experience solutions here.

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• 2012 Oracle Fusion Middleware Innovation Awards for Oracle Exalogic

  - by Sanjeev Sharma

  Companies from around the world were honored for their innovative solutions using Oracle Fusion Middleware. This year’s 27 award winners, representing 11 countries and a wide span of industries, wowed the judges with a range of projects across eight product categories. 4 awards were given out to customers who demonstrated innovative application of Oracle Exalogic for their mission-critical applications.Below is an overview of the 4 businesses that won the Oracle Fusion Middleware Innovation Award for Oracle Exalogic this year. Company: Netshoes About: Leading online retailer of sporting goods in Latin America.Challenges: Rapid business growth resulted in frequent outages and poor response-time of online store-front Conventional ad-hoc approach to horizontal scaling resulted in high CAPEX and OPEX Poor performance and unavailability of online store-front resulted in revenue loss from purchase abandonment Solution: Consolidated ATG Commerce and Oracle WebLogic running on Oracle Exalogic.Business Impact:Reduced abandonment rates resulting in a two-digit increase in online conversion rates translating directly into revenue up-liftCompany: ClaroAbout: Leading communications services provider in Latin America.Challenges: Support business growth over the next 3  - 5 years while maximizing re-use of existing middleware and application investments with minimal effort and risk Solution: Consolidated Oracle Fusion Middleware components (Oracle WebLogic, Oracle SOA Suite, Oracle Tuxedo) and JAVA applications onto Oracle Exalogic and Oracle Exadata. Business Impact:Improved partner SLA’s 7x while improving throughput 5X and response-time 35x for  JAVA applicationsCompany: ULAbout: Leading safety testing and certification organization in the world.Challenges: Transition from being a non-profit to a profit oriented enterprise and grow from a $1B to $5B in annual revenues in the next 5 years Undertake a massive business transformation by aligning change strategy with execution Solution: Consolidated Oracle Applications (E-Business Suite, Siebel, BI, Hyperion) and Oracle Fusion Middleware (AIA, SOA Suite) on Oracle Exalogic and Oracle ExadataBusiness Impact:Reduced financial and operating risk in re-architecting IT services to support new business capabilities supporting 87,000 manufacturersCompany: Ingersoll RandAbout: Leading manufacturer of industrial, climate, residential and security solutions.Challenges: Business continuity risks due to complexity in enforcing consistent operational and financial controls; Re-active business decisions reduced ability to offer differentiation and compete Solution: Consolidated Oracle E-business Suite on Oracle Exalogic and Oracle ExadataBusiness Impact:Service differentiation with faster order provisioning and a shorter lead-to-cash cycle translating into higher customer satisfaction and quicker cash-conversionCheck out the winners of the Oracle Fusion Middleware Innovation awards in other categories here.

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• Oracle SOA Suite, the Most Capable Tool for Every Possible Integration Challenge

  - by Demed L'Her

  session ID: CON8601 - when: Monday, Oct. 1, 10:45am-11:45am - where: Moscone South 102 "Oracle SOA Suite, the Most Capable Tool for Every Possible Integration Challenge" is the name of the session I will be delivering at Oracle OpenWorld this year. I'm usually going for more subdued titles but decided to remove the gloves this year, at the risk of sounding arrogant! While we have a number of worthy competitors in various areas of integration no one can really compete with the breadth and reliability of Oracle SOA Suite. This session is primarily intended for people who are not yet familiar with Oracle SOA Suite (i.e. if you are an existing customer your time might be better spent at some of the other sessions we have on the topic). I will provide an overview of Oracle SOA Suite, the customers using it and the types of challenges they are solving with it: from integrating Oracle Applications (E-Business Suite, Siebel, PeopleSoft, RightNow, Taleo etc.) to third-party applications (did you know that over a third of our customers actually use us to integrate SAP?), mainframes and a variety of technologies. We will talk about some emerging trends and problems that our users are solving with the product: cloud integration, B2B consolidation and mobile-enablement. I will also briefly touch upon the exciting projects we are doing with Oracle Event Processing, in the domain of "Fast Data" and "Big Data". Last but not least, I will be joined on stage by Venktesh Maudgalya, Director at Electronic Arts. Venktesh will bring his customer perspective and explain how EA leveraged Oracle SOA Suite to implement iHub, the massive integration hub that interconnects all their applications (E-BusinessSuite, Hyperion, Demantra, Peoplesoft, Salesforce.com, Kronos, Teradata, GXS etc.) and carries 3/4 of their revenue flows. I just picked up my badge and will be kicking off the festivities tomorrow talking to partners in a pre-OOW briefing at the Oracle Headquarters - see you next week! PS: if you're going to tweet about Oracle SOA Suite next week please make sure to use the #oraclesoa and #oow hashtags so that we can track and amplify your tweets!

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• Using Oracle WebCenter Content for Solving Government Content-Centric Business Problems

  - by Lance Shaw

  Organizations are seeing unprecedented amounts of unstructured information such as documents, images, e-mails, and rich media files. Join us December 12th to learn about how Oracle WebCenter Content can help you provide better citizen services by managing the content lifecycle, from creation to disposition, with a single repository.  With Oracle WebCenter Content, organizations can address any content use case, such as accounts payable, HR on-boarding, document management, compliance, records management, digital asset management, or website management.  If you have multiple content silos and need a strategy for consolidating your unstructured content to reduce costs and complexity, please join us to hear from Shahid Rashid, Oracle WebCenter Development, and Oracle Pillar Partner, Fishbowl Solutions, and learn how you can create the foundation for content-centric business solutions.  •        Solve the problem of multiple content silos (content systems, file systems, workspaces) •        Fully leverage your content across applications, processes and departments •        Create a strategy for consolidating your unstructured content to reduce costs and infrastructure complexity •        Comply with regulations and provide audit trails while remaining agile •        Provide a complete and integrated solution for managing content directly from Oracle Applications (E-Business Suite, PeopleSoft, Siebel, JD Edwards) Join us on December 12th at 2pm ET, 11am PT to learn more!

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• The Other "C" in CRM

  - by [email protected]

  By Brian Dayton on April 5, 2010 7:04 PM Folks who know me know that I rarely, if ever, talk politics. And I never talk politicians. Having grown up in a household with one parent leaning left and the other leaning to the right it was the best way to keep the peace. This isn't about politics. It's about "constituents" and the need to improve the services and service levels for people--at the city, county, state/province, etc. level all the way up to national governments. As a citizen and tax payer it's also important to me that these services be provided at a reasonable cost. If there's a better and more efficient way to do something then it's my hope that a public sector organization takes advantage of technology the same way private sector companies do. Social services organizations have a complex job. They provide the services that people need, from healthcare and children's assistance to helping people find jobs. But many of these organizations are still managing these processes manually or outdated, home-grown applications that could have been written up to 30 years ago. A lot has changed in technology. On the (this is as political as I'm going to get) political front, stakeholders like you and me are expecting greater transparency on where and how funds are spent. I'll admit that most of the time, when I think about CRM systems, I think about my experience as a customer of my bank, utilities company or cable operator. But now that I'm older, have children and a house--I find myself interacting more and more with agencies and services organizations. My experiences are sometimes good and sometimes not so good. Along those lines, last week's announcement of Siebel CRM 8.2 for Public Sector caught my eye. You may not work in the public sector, but you are a constituent of some--actually a lot--of public sector organizations. I don't know which CRM systems city and county utilize but I'm going to start paying closer attention.

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• BOEING, EA and UNDERWRITER LABS @ Oracle Open World 2012 General Session (GEN9504): Innovation Platform for Oracle Apps, including Oracle Fusion Applications

  - by Sanjeev Sharma

   What does it take to deliver social, mobile, cloud and business analytic      capabilities? Oracle Fusion Middleware is the leading innovation platform for today’s new    business  applications and the building-block of Oracle Fusion Applications.  Join Amit Zavery,  Vice President of Fusion Middleware Product Management discuss Oracle Fusion  Applications’ architecture and the strategy roadmap for Oracle Fusion Middleware. Underwriter Laboratories is the world’s leading provider of product safety and certification testing services.  To support its business growth from $1B to $5B in the next 5 years Underwriter Laboratories is undergoing a major business transformation. Underpinning Underwriter Laboratories's growth plans and associated business transformation is a major Datacenter Modernization effort to consolidate its existing Oracle Applications (E-Business Suite, Siebel CRM, BI etc.) and middleware components (Oracle SOA Suite, Oracle AIA etc.) on a standardized application platform. Underwriter Labs has identified Oracle Engineered Systems (Exalogic and Exadata) as the cornerstone of its Datacenter Modernization endeavor which will eventually support 10,000 employees, 87,000 manufactures and 600,000 catalog items.  Hear senior business leaders from Boeing, Electronic Arts and Underwriters  Laboratories discuss how their organizations are leveraging Oracle Fusion Middleware and  Oracle Applications to improve productivity, lower IT costs and lay a  foundation for business  innovation at the following general session at Oracle Open World 2012: Session:  GEN9504 - General Session: Innovation Platform for Oracle Apps, Including Oracle Fusion ApplicationsDate: Monday, 1 Oct, 2012Time: 10:45 am - 11:45 am (PST)Venue: Moscone West (3002 / 3004)

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• How Can You Work Smarter In Life Sciences Sales?

  - by charles.knapp

  One major reason why executives keep choosing Oracle CRM On Demand and Siebel CRM is our ongoing investments that deliver comprehensive business process support, tailored "at the factory" for specific industries. For example, life sciences sales in many cases globally follows an indirect, "influence" model, where a medical clinician uses expert working knowledge to prescribe products that are sold by independent pharmacies. Smarter, presentations to clinicians can increase sales. Oracle's life sciences CRM is built for sales reps by sales reps. We worked with representatives at 15 of the top 20 pharmaceutical firms on our latest release. Oracle helps reps work smarter from planning their day to delivering samples and rapidly presenting details to busy clinicians. Watch Piers Evans, Industry Strategy Director, show what this looks like in the day of a typical pharmaceutical sales rep. By use of this code snippet, I agree to the Brightcove Publisher T and C found at https://accounts.brightcove.com/en/terms-and-conditions/. -- This script tag will cause the Brightcove Players defined above it to be created as soon as the line is read by the browser. If you wish to have the player instantiated only after the rest of the HTML is processed and the page load is complete, remove the line. -- brightcove.createExperiences();

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• Certifications in the new Certify

  - by richard.miller

  The most up-to-date certifications are now available in Certify - New Additions Feb 2011! What's not yet available can still be found in Classic Certify. We think that the new search will save you a ton of time and energy, so try it out and let us know. NOTE: Not all cert information is in the new system. If you type in a product name and do not find it, send us feedback so we can find the team to add it!. Also, we have been listening to every feedback message coming in. We have plans to make some improvements based on your feedback AND add the missing data. Thanks for your help! Japanese ??? Note: Oracle Fusion Middleware certifications are available via oracle.com: Fusion Middleware Certifications. Certifications viewable in the new Certify Search Oracle Database Oracle Database Options Oracle Database Clients (they apply to both 32-bit and 64-bit) Oracle Enterprise Manager Oracle Beehive Oracle Collaboration Suite Oracle E-Business Suite, Now with Release 11i & 12! Oracle Siebel Customer Relationship Management (CRM) Oracle Governance, Risk, and Compliance Management Oracle Financial Services Oracle Healthcare Oracle Life Sciences Oracle Enterprise Taxation Management Oracle Retail Oracle Utilities Oracle Cross Applications Oracle Primavera Oracle Agile Oracle Transportation Management (G-L) Oracle Value Chain Planning Oracle JD Edwards EnterpriseOne (NEW! Jan 2011) 8.9+ and SP23+ Oracle JD Edwards World (A7.3, A8.1, A9.1, and A9.2) Certifications viewable in Classic Certify Classic certify is the "old" user interface. Clicking the "Classic Certify" link from Certifications QuickLinks will take you there. Enterprise PeopleTools Release 8.49, Release 8.50, and Release 8.51 Other Resources See the Tips and Tricks for the new Certify. Watch the 4 minute introduction to the new certify. Or how to get the most out of certify with a advanced searching and features demo with the new certify. =0)document.write(unescape('%3C')+'\!-'+'-') //--

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• Oracle at Work videó: Banca Transilvania, Exadata és Exalogic, alkalmazások és adattárház

  - by user645740

  Az ORACLE AT WORK videók sorában most a Banca Transilvania romániai bank felso vezetoi osztják meg gyakorlati tapasztalataikat az Exadata Database Machine és az Exalogic megoldások banki muködésérol. Videó link: Video Case Study with Banca Transilvania.    A kolozsvári székhelyu Banca Transilvania a harmadik legnagyobb bank Romániában, 1,5 millió aktív ügyfelet kezel, a bank növekszik. Amikor 1999-ben megjelent a II. generációs Exadata V2-es sorozat, ebbol a Banca Transilvania volt az elso banki vásárló a világon. Eloször az adattárházukat helyezték át Exadatára, hatalmas teljesítmény ugrást tapasztaltak, amit az üzlet ki is tudott használni, több riport, extrém jó válaszidokkel, gyorsabb batch futások. A cél a banki architektúra Exadata és Exalogic rendszerre történo konszolidálása. A videóban az Exadata + Exalogic megoldásuk elonyeirol a Banca Transilvania vezetoi beszélnek: Robert C. Rekkers, CEO;  Leontin Toderici, COO;  Marius Ursuti, IT Director. az alkalmazásaikat Oracle-ön konszolidálják kártya rendszer új core-banking rendszer: FLEXCUBE is az Exadatán fog muködni, ez segíti a bankot a növekedésben, a növekvo ügyfélszám, tranzakciók kezelésében Siebel CRM tesztelik az Exa architektúrán az Oracle E-Business Suite alkalmazásokat is legjobb teljesítmény Oracle adatbázisokra, kisebb válaszidok, adattárház és Oracle OLAP: költségcsökkenés, 30-szor gyorsabb muködés Exalogic: alkalmazásszerverek konszolidációja WebLogic szerveren a bank tesztjei is azt mutatják, hogy az Exalogic elonyei még jobban kidomborodnak az Exadata használatával együtt a gépek beállítását követoen 24 órán belül már kezdhetik a munkát, az elore telepített szoftverekkel, a gyárilag alaposan tesztelt és hangolt gépekkel egyszerubb architektúra, ennek menedzsmentje is kisebb költségu általánosan minden rendszer bevezetési ideje lecsökken az Exa architektúrán lehetové teszi új termékek és szolgáltatások gyorsabb bevezetését költségcsökkentés, teljes költség, Total Cost csökkent kiemelték az Oracle Corporation  felkészült csapatának rugalmasságát az Oracle folyamatos fejlesztése, innovációja, supportja Videó link: Video Case Study with Banca Transilvania.

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