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  • The Presentation Isn't Over Until It's Over

    - by Phil Factor
    The senior corporate dignitaries settled into their seats looking important in a blue-suited sort of way. The lights dimmed as I strode out in front to give my presentation.  I had ten vital minutes to make my pitch.  I was about to dazzle the top management of a large software company who were considering the purchase of my software product. I would present them with a dazzling synthesis of diagrams, graphs, followed by  a live demonstration of my software projected from my laptop.  My preparation had been meticulous: It had to be: A year’s hard work was at stake, so I’d prepared it to perfection.  I stood up and took them all in, with a gaze of sublime confidence. Then the laptop expired. There are several possible alternative plans of action when this happens     A. Stare at the smoking laptop vacuously, flapping ones mouth slowly up and down     B. Stand frozen like a statue, locked in indecision between fright and flight.     C. Run out of the room, weeping     D. Pretend that this was all planned     E. Abandon the presentation in favour of a stilted and tedious dissertation about the software     F. Shake your fist at the sky, and curse the sense of humour of your preferred deity I started for a few seconds on plan B, normally referred to as the ‘Rabbit in the headlamps of the car’ technique. Suddenly, a little voice inside my head spoke. It spoke the famous inane words of Yogi Berra; ‘The game isn't over until it's over.’ ‘Too right’, I thought. What to do? I ran through the alternatives A-F inclusive in my mind but none appealed to me. I was completely unprepared for this. Nowadays, longevity has since taught me more than I wanted to know about the wacky sense of humour of fate, and I would have taken two laptops. I hadn’t, but decided to do the presentation anyway as planned. I started out ignoring the dead laptop, but pretending, instead that it was still working. The audience looked startled. They were expecting plan B to be succeeded by plan C, I suspect. They weren’t used to denial on this scale. After my introductory talk, which didn’t require any visuals, I came to the diagram that described the application I’d written.  I’d taken ages over it and it was hot stuff. Well, it would have been had it been projected onto the screen. It wasn’t. Before I describe what happened then, I must explain that I have thespian tendencies.  My  triumph as Professor Higgins in My Fair Lady at the local operatic society is now long forgotten, but I remember at the time of my finest performance, the moment that, glancing up over the vast audience of  moist-eyed faces at the during the poignant  scene between Eliza and Higgins at the end, I  realised that I had a talent that one day could possibly  be harnessed for commercial use I just talked about the diagram as if it was there, but throwing in some extra description. The audience nodded helpfully when I’d done enough. Emboldened, I began a sort of mime, well, more of a ballet, to represent each slide as I came to it. Heaven knows I’d done my preparation and, in my mind’s eye, I could see every detail, but I had to somehow project the reality of that vision to the audience, much the same way any actor playing Macbeth should do the ghost of Banquo.  My desperation gave me a manic energy. If you’ve ever demonstrated a windows application entirely by mime, gesture and florid description, you’ll understand the scale of the challenge, but then I had nothing to lose. With a brief sentence of description here and there, and arms flailing whilst outlining the size and shape of  graphs and diagrams, I used the many tricks of mime, gesture and body-language  learned from playing Captain Hook, or the Sheriff of Nottingham in pantomime. I set out determinedly on my desperate venture. There wasn’t time to do anything but focus on the challenge of the task: the world around me narrowed down to ten faces and my presentation: ten souls who had to be hypnotized into seeing a Windows application:  one that was slick, well organized and functional I don’t remember the details. Eight minutes of my life are gone completely. I was a thespian berserker.  I know however that I followed the basic plan of building the presentation in a carefully controlled crescendo until the dazzling finale where the results were displayed on-screen.  ‘And here you see the results, neatly formatted and grouped carefully to enhance the significance of the figures, together with running trend-graphs!’ I waved a mime to signify an animated  window-opening, and looked up, in my first pause, to gaze defiantly  at the audience.  It was a sight I’ll never forget. Ten pairs of eyes were gazing in rapt attention at the imaginary window, and several pairs of eyes were glancing at the imaginary graphs and figures.  I hadn’t had an audience like that since my starring role in  Beauty and the Beast.  At that moment, I realized that my desperate ploy might work. I sat down, slightly winded, when my ten minutes were up.  For the first and last time in my life, the audience of a  ‘PowerPoint’ presentation burst into spontaneous applause. ‘Any questions?’ ‘Yes,  Have you got an agent?’ Yes, in case you’re wondering, I got the deal. They bought the software product from me there and then. However, it was a life-changing experience for me and I have never ever again trusted technology as part of a presentation.  Even if things can’t go wrong, they’ll go wrong and they’ll kill the flow of what you’re presenting.  if you can’t do something without the techno-props, then you shouldn’t do it.  The greatest lesson of all is that great presentations require preparation and  ‘stage-presence’ rather than fancy graphics. They’re a great supporting aid, but they should never dominate to the point that you’re lost without them.

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  • Goodbye my beloved Nexus One, hello Windows Phone 7

    - by George Clingerman
    Last night my wife’s Nexus One finally bit the dust. You may not know but I’ve been nursing her Nexus One one along for quite a while after her screen shattered. I was able to replace it on my own (go me!) but little quirks have been popping up and the phone was quickly deteriorating. Lately it’s been the power button. Wifey would often have to press the power button several times to get her phone to turn on and last night it just wouldn’t wake up again. I took it apart and tried my best to see if I could somehow make it live once again but no luck this time. It was finally ready to retire. We looked at first for a replacement phone for her but she wasn’t really seeing anything she liked. So I decided to make the ultimate sacrifice and offer up my much loved Nexus One and I would then get a new Windows Phone 7 device. I love T-Mobile for my service so my choices were immediately limited to basically just a single phone. The HTC HD7. I read reviews and they were all over the board from people loving to people hating the phone but I decided, hey, why not, let’s take this plunge. And I did. I’ve only had the phone for about two days now so below is my list of first reaction pros/cons. These are basically things I’ve missed or things I’ve noticed that I really like about my new Windows Phone. Cons: * No Google Talk – I used this a LOT on my Nexus. I’ve found an application called “Flory” but it’s just an ok substitute, not the same as the full featured GTalk I had on my Nexus. * Seesmic is limited– I loved the way Seesmic worked on my Nexus. It was my mobile twitter client of choice. Everything about it worked really well. On Windows Phone 7 it’s just ok. I don’t get notification of new tweets, it’s several clicks to even see a new tweet. It’s definitely got some more development before it has the same features as it did on my Nexus. * Buttons don’t give great feedback – I’d read this on the reviews about the HTC HD7 and I’m finding it true myself. Pressing the buttons on the side of the phone and the power button on the top is finicky and I have to be looking at my phone to make sure I actually got them to press. * Web browsing is slow – I’m not sure what’s up with this, I’m connected to my wireless network at my house but it’s noticeably slower on my WP7 device than my Nexus. I even switched back to verify and it’s definitely true. Retrieving tweets, hitting up the XNA forums and just general web activities are all much slower on my WP7. I can’t think of any reason this would be true but it almost seems like it’s not using my wireless for everything.   Pros: * It’s pretty – the phone is really gorgeous. I loved the form of my Nexus One by the HTC HD7 is just as pretty, maybe even prettier! It’s got a nice large, bright screen. It feels good in my hand. And it even has a little kickstand to set the phone up for movie watching. Definitely a gorgeous phone. * LIVE integration – I lost a lot of nice integration with Google services but I gained a lot of integration with LIVE services that I also use. Now I can see when I get new GMail messages AND Hotmail messages. And having the Xbox LIVE integration is admittedly cool as well. * Tile notification rock – The Windows Phone 7 commercials are TRYING to get this message out but they’re doing a really poor job of this. Tile notifications really do save you from your phone. I have a whole little mini-informational dashboard at a glance. I unlock my phone and at a glace I can see new IMs, new mail messages, software updates etc. All just letting me know in the tiles I have arranged. That’s pretty cool. * The interface works really well – I feel super hip and cool swiping and sliding things around on my Windows Phone 7. Everything works that way and it’s great and fast and really good looking. I’m all about me feeling cool. * I’m gaming more – I had gotten a few games on my Nexus One but there really weren’t a lot of good developers flocking to the service. Just browsing through the Windows Phone 7 marketplace I’m already seeing a ton of games I want to try and buy. And I sat down and bet Pixel Man 0 just yesterday on my phone. I’m already gaming more than I did on my Nexus One. * Netflix integration is fantastic - It works just like it does on my Xbox 360 and I love having this feature on my phone. * It’s basically a Zune – I’ve been taking my Zune to work and listening to music off of that while I code. I no longer need to take it with me, now I just sync songs onto my phone and it’s my new Zune. I freaking love that. One less device to carry around.   All in all my cons have really little to do with the phone (just the buttons and the web browsing) and more to do with the applications needing to catch up a bit to what I’m used to. And the Pros are things that ARE phone specific so I’m seeing that as a good sign that I’m going to be very happy with my Windows Phone 7. So Wifey is happy having her Nexus One again, I’m happy with my new Windows Phone 7. Life is good. Now I just need to make a game to pay for it….

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  • Oracle Enterprise Manager Ops Center : Using Operational Profiles to Install Packages and other Content

    - by LeonShaner
    Oracle Enterprise Manager Ops Center provides numerous ways to deploy content, such as through OS Update Profiles, or as part of an OS Provisioning plan or combinations of those and other "Install Software" capabilities of Deployment Plans.  This short "how-to" blog will highlight an alternative way to deploy content using Operational Profiles. Usually we think of Operational Profiles as a way to execute a simple "one-time" script to perform a basic system administration function, which can optionally be based on user input; however, Operational Profiles can be much more powerful than that.  There is often more to performing an action than merely running a script -- sometimes configuration files, packages, binaries, and other scripts, etc. are needed to perform the action, and sometimes the user would like to leave such content on the system for later use. For shell scripts and other content written to be generic enough to work on any flavor of UNIX, converting the same scripts and configuration files into Solaris 10 SVR4 package, Solaris 11 IPS package, and/or a Linux RPM's might be seen as three times the work, for little appreciable gain.   That is where using an Operational Profile to deploy simple scripts and other generic content can be very helpful.  The approach is so powerful, that pretty much any kind of content can be deployed using an Operational Profile, provided the files involved are not overly large, and it is not necessary to convert the content into UNIX variant-specific formats. The basic formula for deploying content with an Operational Profile is as follows: Begin with a traditional script header, which is a UNIX shell script that will be responsible for decoding and extracting content, copying files into the right places, and executing any other scripts and commands needed to install and configure that content. Include steps to make the script platform-aware, to do the right thing for a given UNIX variant, or a "sorry" message if the operator has somehow tried to run the Operational Profile on a system where the script is not designed to run.  Ops Center can constrain execution by target type, so such checks at this level are an added safeguard, but also useful with the generic target type of "Operating System" where the admin wants the script to "do the right thing," whatever the UNIX variant. Include helpful output to show script progress, and any other informational messages that can help the admin determine what has gone wrong in the case of a problem in script execution.  Such messages will be shown in the job execution log. Include necessary "clean up" steps for normal and error exit conditions Set non-zero exit codes when appropriate -- a non-zero exit code will cause an Operational Profile job to be marked failed, which is the admin's cue to look into the job details for diagnostic messages in the output from the script. That first bullet deserves some explanation.  If Operational Profiles are usually simple "one-time" scripts and binary content is not allowed, then how does the actual content, packages, binaries, and other scripts get delivered along with the script?  More specifically, how does one include such content without needing to first create some kind of traditional package?   All that is required is to simply encode the content and append it to the end of the Operational Profile.  The header portion of the Operational Profile will need to contain the commands to decode the embedded content that has been appended to the bottom of the script.  The header code can do whatever else is needed, and finally clean up any intermediate files that were created during the decoding and extraction of the content. One way to encode binary and other content for inclusion in a script is to use the "uuencode" utility to convert the content into simple base64 ASCII text -- a form that is suitable to be appended to an Operational Profile.   The behavior of the "uudecode" utility is such that it will skip over any parts of the input that do not fit the uuencoded "begin" and "end" clauses.  For that reason, your header script will be skipped over, and uudecode will find your embedded content, that you will uuencode and paste at the end of the Operational Profile.  You can have as many "begin" / "end" clauses as you need -- just separate each embedded file by an empty line between "begin" and "end" clauses. Example:  Install SUNWsneep and set the system serial number Script:  deploySUNWsneep.sh ( <- right-click / save to download) Highlights: #!/bin/sh # Required variables: OC_SERIAL="$OC_SERIAL" # The user-supplied serial number for the asset ... Above is a good practice, showing right up front what kind of input the Operational Profile will require.   The right-hand side where $OC_SERIAL appears in this example will be filled in by Ops Center based on the user input at deployment time. The script goes on to restrict the use of the program to the intended OS type (Solaris 10 or older, in this example, but other content might be suitable for Solaris 11, or Linux -- it depends on the content and the script that will handle it). A temporary working directory is created, and then we have the command that decodes the embedded content from "self" which in scripting terms is $0 (a variable that expands to the name of the currently executing script): # Pass myself through uudecode, which will extract content to the current dir uudecode $0 At that point, whatever content was appended in uuencoded form at the end of the script has been written out to the current directory.  In this example that yields a file, SUNWsneep.7.0.zip, which the rest of the script proceeds to unzip, and pkgadd, followed by running "/opt/SUNWsneep/bin/sneep -s $OC_SERIAL" which is the command that stores the system serial for future use by other programs such as Explorer.   Don't get hung up on the example having used a pkgadd command.  The content started as a zip file and it could have been a tar.gz, or any other file.  This approach simply decodes the file.  The header portion of the script has to make sense of the file and do the right thing (e.g. it's up to you). The script goes on to clean up after itself, whether or not the above was successful.  Errors are echo'd by the script and a non-zero exit code is set where appropriate. Second to last, we have: # just in case, exit explicitly, so that uuencoded content will not cause error OPCleanUP exit # The rest of the script is ignored, except by uudecode # # UUencoded content follows # # e.g. for each file needed, #  $ uuencode -m {source} {source} > {target}.uu5 # then paste the {target}.uu5 files below # they will be extracted into the workding dir at $TDIR # The commentary above also describes how to encode the content. Finally we have the uuencoded content: begin-base64 444 SUNWsneep.7.0.zip UEsDBBQAAAAIAPsRy0Di3vnukAAAAMcAAAAKABUAcmVhZG1lLnR4dFVUCQADOqnVT7up ... VXgAAFBLBQYAAAAAAgACAJEAAADTNwEAAAA= ==== That last line of "====" is the base64 uuencode equivalent of a blank line, followed by "end" and as mentioned you can have as many begin/end clauses as you need.  Just separate each embedded file by a blank line after each ==== and before each begin-base64. Deploying the example Operational Profile looks like this (where I have pasted the system serial number into the required field): The job succeeded, but here is an example of the kind of diagnostic messages that the example script produces, and how Ops Center displays them in the job details: This same general approach could be used to deploy Explorer, and other useful utilities and scripts. Please let us know what you think?  Until next time...\Leon-- Leon Shaner | Senior IT/Product ArchitectSystems Management | Ops Center Engineering @ Oracle The views expressed on this [blog; Web site] are my own and do not necessarily reflect the views of Oracle. For more information, please go to Oracle Enterprise Manager  web page or  follow us at :  Twitter | Facebook | YouTube | Linkedin | Newsletter

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  • TGIF: Engagement Wrap-up

    - by Michael Snow
    We've had a very busy week here at Oracle and as we build up to Oracle OpenWorld starting in less than 10 days - it doesn't look like things will be slowing down. Engagement is definitely in the air this week. Our friend, John Mancini published a great article entitled: "The World of Engagement" on his Digital Landfill blog yesterday and we hosted a great webcast with R "Ray" Wang from Constellation Research yesterday on the "9 C's of Engagement". 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} I wanted to wrap-up the week with some key takeaways from our webcast yesterday with Ray Wang. If you missed the webcast yesterday, fear not - it is now available  On-Demand. We'll leave you this week with lots of questions about how to navigate these churning waters of engagement. Stay tuned to the Oracle WebCenter Social Business Thought Leaders Webcast Series as we fuel this dialogue. 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Company Culture Does company support a culture of putting customer satisfaction ahead of profits? Does culture promote creativity and cross functional employee collaboration? Does culture accept different views of multi-generational workforce? Does culture promote employee training and skills development Does culture support upward mobility and long term retention? Does culture support work-life balance? Does the culture provide rewards for employee for outstanding customer support? Channels What are the current primary channels for customer communications? What do you think will be the primary channels in two years? Is company developing support model for emerging channels? Do all channels consistently deliver the same level of customer support? Do you know the cost per transaction across all channels? Do you engage customers proactively across multiple channels? Do all channels have access to the same customer information? Community Does company extend customer support into virtual communities of interest? Does company facilitate educating users through its virtual communities? Does company mine its customer’s experience into useful data? Does company increase the value for customers through using data to deliver new products and services? Does company support two way interactions with its customers through communities of interest? Does company actively support social CRM, online communities and social media markets? Credibility Does company market its trustworthiness through external certificates such as business licenses, BBB certificates or other validations? Does company promote trust through customer testimonials and case studies on ethical business practices? Does company promote truthful market campaigns Does company make it easy for customers to complain? Does company build its reputation for standing behind its products with guarantees for satisfaction? Does company protect its customer data with high security measures> Content What sources do you use to create customer content? Does company mine social media and blogs for customer content? How does your company sort, store and retain its customer content? How frequently does content get updated? What external sources do you use for customer content? How many responses are typically received from a knowledge management system inquiry? Does your company use customer content to design and develop new product and services? Context Does your company market to customers in clusters or individually? Does your company customize its messages and personalize them to specific needs of each individual customer? Does your company store customer data based on their past behaviors, purchases, sentiment analysis and current activities? Does your company manage customer context according to channels used? For example identify personal use channels versus business channels? What is your frequency of collecting customer activities across various touch points? How is your customer data stored and analyzed? Is contextual data used for future customer outreach? Cadence Which channels does your company measure-web site visits, phone calls, IVR, store visits, face to face, social media? Does company make effective use of cross channel marketing to promote more frequent customer engagement? Does your company rate the patterns relevant for your product or service and monitor usage against this pattern? Does your company measure the frequency of both online and offline channels? Does your company apply metrics to the frequency of customer engagements with product or services revenues? Does your company consolidate data for customer engagement across various channels for a complete view of its customer? Catalyst Does company offer coupon discounts? Does company have a customer loyalty program or a VIP membership program? Does company mine customer data to target specific groups of buyers? Do internal employees serve as ambassadors for customer programs? Does company drive loyalty through social media loyalty programs? Does company build rewards based on using loyalty data? Does company offer an employee incentive program to drive customer loyalty?

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  • Why do we (really) program to interfaces?

    - by Kyle Burns
    One of the earliest lessons I was taught in Enterprise development was "always program against an interface".  This was back in the VB6 days and I quickly learned that no code would be allowed to move to the QA server unless my business objects and data access objects each are defined as an interface and have a matching implementation class.  Why?  "It's more reusable" was one answer.  "It doesn't tie you to a specific implementation" a slightly more knowing answer.  And let's not forget the discussion ending "it's a standard".  The problem with these responses was that senior people didn't really understand the reason we were doing the things we were doing and because of that, we were entirely unable to realize the intent behind the practice - we simply used interfaces and had a bunch of extra code to maintain to show for it. It wasn't until a few years later that I finally heard the term "Inversion of Control".  Simply put, "Inversion of Control" takes the creation of objects that used to be within the control (and therefore a responsibility of) of your component and moves it to some outside force.  For example, consider the following code which follows the old "always program against an interface" rule in the manner of many corporate development shops: 1: ICatalog catalog = new Catalog(); 2: Category[] categories = catalog.GetCategories(); In this example, I met the requirement of the rule by declaring the variable as ICatalog, but I didn't hit "it doesn't tie you to a specific implementation" because I explicitly created an instance of the concrete Catalog object.  If I want to test the functionality of the code I just wrote I have to have an environment in which Catalog can be created along with any of the resources upon which it depends (e.g. configuration files, database connections, etc) in order to test my functionality.  That's a lot of setup work and one of the things that I think ultimately discourages real buy-in of unit testing in many development shops. So how do I test my code without needing Catalog to work?  A very primitive approach I've seen is to change the line the instantiates catalog to read: 1: ICatalog catalog = new FakeCatalog();   once the test is run and passes, the code is switched back to the real thing.  This obviously poses a huge risk for introducing test code into production and in my opinion is worse than just keeping the dependency and its associated setup work.  Another popular approach is to make use of Factory methods which use an object whose "job" is to know how to obtain a valid instance of the object.  Using this approach, the code may look something like this: 1: ICatalog catalog = CatalogFactory.GetCatalog();   The code inside the factory is responsible for deciding "what kind" of catalog is needed.  This is a far better approach than the previous one, but it does make projects grow considerably because now in addition to the interface, the real implementation, and the fake implementation(s) for testing you have added a minimum of one factory (or at least a factory method) for each of your interfaces.  Once again, developers say "that's too complicated and has me writing a bunch of useless code" and quietly slip back into just creating a new Catalog and chalking any test failures up to "it will probably work on the server". This is where software intended specifically to facilitate Inversion of Control comes into play.  There are many libraries that take on the Inversion of Control responsibilities in .Net and most of them have many pros and cons.  From this point forward I'll discuss concepts from the standpoint of the Unity framework produced by Microsoft's Patterns and Practices team.  I'm primarily focusing on this library because it questions about it inspired this posting. At Unity's core and that of most any IoC framework is a catalog or registry of components.  This registry can be configured either through code or using the application's configuration file and in the most simple terms says "interface X maps to concrete implementation Y".  It can get much more complicated, but I want to keep things at the "what does it do" level instead of "how does it do it".  The object that exposes most of the Unity functionality is the UnityContainer.  This object exposes methods to configure the catalog as well as the Resolve<T> method which is used to obtain an instance of the type represented by T.  When using the Resolve<T> method, Unity does not necessarily have to just "new up" the requested object, but also can track dependencies of that object and ensure that the entire dependency chain is satisfied. There are three basic ways that I have seen Unity used within projects.  Those are through classes directly using the Unity container, classes requiring injection of dependencies, and classes making use of the Service Locator pattern. The first usage of Unity is when classes are aware of the Unity container and directly call its Resolve method whenever they need the services advertised by an interface.  The up side of this approach is that IoC is utilized, but the down side is that every class has to be aware that Unity is being used and tied directly to that implementation. Many developers don't like the idea of as close a tie to specific IoC implementation as is represented by using Unity within all of your classes and for the most part I agree that this isn't a good idea.  As an alternative, classes can be designed for Dependency Injection.  Dependency Injection is where a force outside the class itself manipulates the object to provide implementations of the interfaces that the class needs to interact with the outside world.  This is typically done either through constructor injection where the object has a constructor that accepts an instance of each interface it requires or through property setters accepting the service providers.  When using dependency, I lean toward the use of constructor injection because I view the constructor as being a much better way to "discover" what is required for the instance to be ready for use.  During resolution, Unity looks for an injection constructor and will attempt to resolve instances of each interface required by the constructor, throwing an exception of unable to meet the advertised needs of the class.  The up side of this approach is that the needs of the class are very clearly advertised and the class is unaware of which IoC container (if any) is being used.  The down side of this approach is that you're required to maintain the objects passed to the constructor as instance variables throughout the life of your object and that objects which coordinate with many external services require a lot of additional constructor arguments (this gets ugly and may indicate a need for refactoring). The final way that I've seen and used Unity is to make use of the ServiceLocator pattern, of which the Patterns and Practices team has also provided a Unity-compatible implementation.  When using the ServiceLocator, your class calls ServiceLocator.Retrieve in places where it would have called Resolve on the Unity container.  Like using Unity directly, it does tie you directly to the ServiceLocator implementation and makes your code aware that dependency injection is taking place, but it does have the up side of giving you the freedom to swap out the underlying IoC container if necessary.  I'm not hugely concerned with hiding IoC entirely from the class (I view this as a "nice to have"), so the single biggest problem that I see with the ServiceLocator approach is that it provides no way to proactively advertise needs in the way that constructor injection does, allowing more opportunity for difficult to track runtime errors. This blog entry has not been intended in any way to be a definitive work on IoC, but rather as something to spur thought about why we program to interfaces and some ways to reach the intended value of the practice instead of having it just complicate your code.  I hope that it helps somebody begin or continue a journey away from being a "Cargo Cult Programmer".

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  • Delivering the Integrated Portal Experience!

    - by Michael Snow
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Guest post by Richard Maldonado, Principal Product Manager, Oracle WebCenter Portal Organizations are still struggling to standardize on a user interaction platform which can meet the needs of all their target audiences.  This has not only resulted in inefficient and inconsistent experiences for their users, but it also creates inefficiencies (productivity and costs) for the departments that manage the applications and information systems.  Portals have historically been the unifying platform that provide IT with a common interface which can securely surface the most relevant interactions for a given user and/or group of users.  However, organizations have found that the technologies available have either not provided the flexibility necessary to address all of their use cases, or they rely too much on IT resources to manage, maintain, and evolve.  Empowering  the Business Groups The core issue that IT departments face with delivering portal experiences is having enough resources to respond and address the influx of requirements which come in from the business.  Commonly, when a business group wants a new portal site established for their group, they will submit a request to the IT dept, the IT dept then assigns a resource to an administrator and/or developer to build.  Unfortunately, this approach is not scalable, it can be a time consuming activity which requires significant interaction between the business owner and the IT resource.  A modern user interaction platforms should empower the business groups by providing them tools which they can use to build and manage the portal experiences without the need for IT's involvement.  And because business groups rarely have technical resources (developers) on staff, the tools must be easy enough that virtually any business user could use.  In addition, the tool must be powerful enough to allow them to build the experience that they need, things such as creating a whole new portal, add/manage page and page hierarchy, manage user/group access, add/modify components within the page, etc.  This balance between ease-of-use and flexibility is key to the successful adoption of tools which will ultimately reduce the burden on IT, respond to the needs of the business, and deliver high-value experiences for the users.  Ready or Not, Here They Come: Smartphones and Tablets Recently, several studies have highlighted that smartphone and tablet-style devices have overtaken PC's in both sales and usage.  This shift is further driving organizations to revaluate how they're delivering data, information, and applications to their users.  Users are expecting to get the same level of access and interaction, but in a ways which are optimized for the capabilities of the device that they are using.  Expect More With the ever growing number of new IT projects and flat/shrinking budgets, organizations are looking for comprehensive solutions which can deliver integrated web experiences that are tailored for the users and optimized for mobile devices.  Piecing together a number of point solutions is no longer an option.  A modern portal technology should not only address the traditional needs of integrating and surfacing back-end applications/information, but it should enable the business through easy-to-use tools and accelerate the delivery of mobile optimized experiences.   v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} 12.00 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} 12.00 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} WebCenter in Action Series: Qualcomm Provides a Seamless Experience for Customers with Oracle WebCenter Featuring Qualcomm & Keste 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 -"/ /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} 12.00 Normal 0 false false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; 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  • DBA Best Practices - A Blog Series: Episode 1 - Backups

    - by Argenis
      This blog post is part of the DBA Best Practices series, on which various topics of concern for daily database operations are discussed. Your feedback and comments are very much welcome, so please drop by the comments section and be sure to leave your thoughts on the subject. Morning Coffee When I was a DBA, the first thing I did when I sat down at my desk at work was checking that all backups had completed successfully. It really was more of a ritual, since I had a dual system in place to check for backup completion: 1) the scheduled agent jobs to back up the databases were set to alert the NOC in failure, and 2) I had a script run from a central server every so often to check for any backup failures. Why the redundancy, you might ask. Well, for one I was once bitten by the fact that database mail doesn't work 100% of the time. Potential causes for failure include issues on the SMTP box that relays your server email, firewall problems, DNS issues, etc. And so to be sure that my backups completed fine, I needed to rely on a mechanism other than having the servers do the taking - I needed to interrogate the servers and ask each one if an issue had occurred. This is why I had a script run every so often. Some of you might have monitoring tools in place like Microsoft System Center Operations Manager (SCOM) or similar 3rd party products that would track all these things for you. But at that moment, we had no resort but to write our own Powershell scripts to do it. Now it goes without saying that if you don't have backups in place, you might as well find another career. Your most sacred job as a DBA is to protect the data from a disaster, and only properly safeguarded backups can offer you peace of mind here. "But, we have a cluster...we don't need backups" Sadly I've heard this line more than I would have liked to. You need to understand that a cluster is comprised of shared storage, and that is precisely your single point of failure. A cluster will protect you from an issue at the Operating System level, and also under an outage of any SQL-related service or dependent devices. But it will most definitely NOT protect you against corruption, nor will it protect you against somebody deleting data from a table - accidentally or otherwise. Backup, fine. How often do I take a backup? The answer to this is something you will hear frequently when working with databases: it depends. What does it depend on? For one, you need to understand how much data your business is willing to lose. This is what's called Recovery Point Objective, or RPO. If you don't know how much data your business is willing to lose, you need to have an honest and realistic conversation about data loss expectations with your customers, internal or external. From my experience, their first answer to the question "how much data loss can you withstand?" will be "zero". In that case, you will need to explain how zero data loss is very difficult and very costly to achieve, even in today's computing environments. Do you want to go ahead and take full backups of all your databases every hour, or even every day? Probably not, because of the impact that taking a full backup can have on a system. That's what differential and transaction log backups are for. Have I answered the question of how often to take a backup? No, and I did that on purpose. You need to think about how much time you have to recover from any event that requires you to restore your databases. This is what's called Recovery Time Objective. Again, if you go ask your customer how long of an outage they can withstand, at first you will get a completely unrealistic number - and that will be your starting point for discussing a solution that is cost effective. The point that I'm trying to get across is that you need to have a plan. This plan needs to be practiced, and tested. Like a football playbook, you need to rehearse the moves you'll perform when the time comes. How often is up to you, and the objective is that you feel better about yourself and the steps you need to follow when emergency strikes. A backup is nothing more than an untested restore Backups are files. Files are prone to corruption. Put those two together and realize how you feel about those backups sitting on that network drive. When was the last time you restored any of those? Restoring your backups on another box - that, by the way, doesn't have to match the specs of your production server - will give you two things: 1) peace of mind, because now you know that your backups are good and 2) a place to offload your consistency checks with DBCC CHECKDB or any of the other DBCC commands like CHECKTABLE or CHECKCATALOG. This is a great strategy for VLDBs that cannot withstand the additional load created by the consistency checks. If you choose to offload your consistency checks to another server though, be sure to run DBCC CHECKDB WITH PHYSICALONLY on the production server, and if you're using SQL Server 2008 R2 SP1 CU4 and above, be sure to enable traceflags 2562 and/or 2549, which will speed up the PHYSICALONLY checks further - you can read more about this enhancement here. Back to the "How Often" question for a second. If you have the disk, and the network latency, and the system resources to do so, why not backup the transaction log often? As in, every 5 minutes, or even less than that? There's not much downside to doing it, as you will have to clear the log with a backup sooner than later, lest you risk running out space on your tlog, or even your drive. The one drawback to this approach is that you will have more files to deal with at restore time, and processing each file will add a bit of extra time to the entire process. But it might be worth that time knowing that you minimized the amount of data lost. Again, test your plan to make sure that it matches your particular needs. Where to back up to? Network share? Locally? SAN volume? This is another topic where everybody has a favorite choice. So, I'll stick to mentioning what I like to do and what I consider to be the best practice in this regard. I like to backup to a SAN volume, i.e., a drive that actually lives in the SAN, and can be easily attached to another server in a pinch, saving you valuable time - you wouldn't need to restore files on the network (slow) or pull out drives out a dead server (been there, done that, it’s also slow!). The key is to have a copy of those backup files made quickly, and, if at all possible, to a remote target on a different datacenter - or even the cloud. There are plenty of solutions out there that can help you put such a solution together. That right there is the first step towards a practical Disaster Recovery plan. But there's much more to DR, and that's material for a different blog post in this series.

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  • Windows Azure Virtual Machine Readiness and Capacity Assessment for SQL Server

    - by SQLOS Team
    Windows Azure Virtual Machine Readiness and Capacity Assessment for Windows Server Machine Running SQL Server With the release of MAP Toolkit 8.0 Beta, we have added a new scenario to assess your Windows Azure Virtual Machine Readiness. The MAP 8.0 Beta performs a comprehensive assessment of Windows Servers running SQL Server to determine you level of readiness to migrate an on-premise physical or virtual machine to Windows Azure Virtual Machines. The MAP Toolkit then offers suggested changes to prepare the machines for migration, such as upgrading the operating system or SQL Server. MAP Toolkit 8.0 Beta is available for download here Your participation and feedback is very important to make the MAP Toolkit work better for you. We encourage you to participate in the beta program and provide your feedback at [email protected] or through one of our surveys. Now, let’s walk through the MAP Toolkit task for completing the Windows Azure Virtual Machine assessment and capacity planning. The tasks include the following: Perform an inventory View the Windows Azure VM Readiness results and report Collect performance data for determine VM sizing View the Windows Azure Capacity results and report Perform an inventory: 1. To perform an inventory against a single machine or across a complete environment, choose Perform an Inventory to launch the Inventory and Assessment Wizard as shown below: 2. After the Inventory and Assessment Wizard launches, select either the Windows computers or SQL Server scenario to inventory Windows machines. HINT: If you don’t care about completely inventorying a machine, just select the SQL Server scenario. Click Next to Continue. 3. On the Discovery Methods page, select how you want to discover computers and then click Next to continue. Description of Discovery Methods: Use Active Directory Domain Services -- This method allows you to query a domain controller via the Lightweight Directory Access Protocol (LDAP) and select computers in all or specific domains, containers, or OUs. Use this method if all computers and devices are in AD DS. Windows networking protocols --  This method uses the WIN32 LAN Manager application programming interfaces to query the Computer Browser service for computers in workgroups and Windows NT 4.0–based domains. If the computers on the network are not joined to an Active Directory domain, use only the Windows networking protocols option to find computers. System Center Configuration Manager (SCCM) -- This method enables you to inventory computers managed by System Center Configuration Manager (SCCM). You need to provide credentials to the System Center Configuration Manager server in order to inventory the managed computers. When you select this option, the MAP Toolkit will query SCCM for a list of computers and then MAP will connect to these computers. Scan an IP address range -- This method allows you to specify the starting address and ending address of an IP address range. The wizard will then scan all IP addresses in the range and inventory only those computers. Note: This option can perform poorly, if many IP addresses aren’t being used within the range. Manually enter computer names and credentials -- Use this method if you want to inventory a small number of specific computers. Import computer names from a files -- Using this method, you can create a text file with a list of computer names that will be inventoried. 4. On the All Computers Credentials page, enter the accounts that have administrator rights to connect to the discovered machines. This does not need to a domain account, but needs to be a local administrator. I have entered my domain account that is an administrator on my local machine. Click Next after one or more accounts have been added. NOTE: The MAP Toolkit primarily uses Windows Management Instrumentation (WMI) to collect hardware, device, and software information from the remote computers. In order for the MAP Toolkit to successfully connect and inventory computers in your environment, you have to configure your machines to inventory through WMI and also allow your firewall to enable remote access through WMI. The MAP Toolkit also requires remote registry access for certain assessments. In addition to enabling WMI, you need accounts with administrative privileges to access desktops and servers in your environment. 5. On the Credentials Order page, select the order in which want the MAP Toolkit to connect to the machine and SQL Server. Generally just accept the defaults and click Next. 6. On the Enter Computers Manually page, click Create to pull up at dialog to enter one or more computer names. 7. On the Summary page confirm your settings and then click Finish. After clicking Finish the inventory process will start, as shown below: Windows Azure Readiness results and report After the inventory progress has completed, you can review the results under the Database scenario. On the tile, you will see the number of Windows Server machine with SQL Server that were analyzed, the number of machines that are ready to move without changes and the number of machines that require further changes. If you click this Azure VM Readiness tile, you will see additional details and can generate the Windows Azure VM Readiness Report. After the report is generated, select View | Saved Reports and Proposals to view the location of the report. Open up WindowsAzureVMReadiness* report in Excel. On the Windows tab, you can see the results of the assessment. This report has a column for the Operating System and SQL Server assessment and provides a recommendation on how to resolve, if there a component is not supported. Collect Performance Data Launch the Performance Wizard to collect performance information for the Windows Server machines that you would like the MAP Toolkit to suggest a Windows Azure VM size for. Windows Azure Capacity results and report After the performance metrics are collected, the Azure VM Capacity title will display the number of Virtual Machine sizes that are suggested for the Windows Server and Linux machines that were analyzed. You can then click on the Azure VM Capacity tile to see the capacity details and generate the Windows Azure VM Capacity Report. Within this report, you can view the performance data that was collected and the Virtual Machine sizes.   MAP Toolkit 8.0 Beta is available for download here Your participation and feedback is very important to make the MAP Toolkit work better for you. We encourage you to participate in the beta program and provide your feedback at [email protected] or through one of our surveys. Useful References: Windows Azure Homepage How to guides for Windows Azure Virtual Machines Provisioning a SQL Server Virtual Machine on Windows Azure Windows Azure Pricing     Peter Saddow Senior Program Manager – MAP Toolkit Team

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  • 5 Ways Android Still Disappoints (Me)

    - by TStewartDev
    Let me make this clear: I'm annoyed with Apple. I don't like their current policies and I don't like where Steve Jobs is taking the company. In general, I don't like it when any one company gets too much control in a market. When that happens, the leading company dictates the game and as consumers, our options all but disappear. That said, I'm still going to buy a new iPhone next week. My Apple-hating friends seem to desperately want me to go Android instead, but frankly, it's not good enough for me, and here are the reasons why. The Modern WinMo One of the reasons that Microsoft has identified for Windows Mobile's rapid decline is the breadth of hardware. They exercised little control over manufacturer's implementations. In theory, that sounds great. We as consumers have lots of choice. In practice, though, it meant among other things that updates to the devices were left up to the manufacturers. As a result, that rarely happened. (I'm still bitter at Toshiba for leaving me hanging back in 2002.) And now, Google is doing the same thing with Android. Case in point: my wife has a Motorola Backflip that we bought in April. It was released in March. Motorola says it will get Android 2.1 "sometime in Q3". Great. Meanwhile, I pull down the latest version of iPhone OS (now iOS) and install it the same day it's released. You may say that I can't judge Android by one lazy manufacturer. Yup, I sure can. With Apple, my original iPhone has been supported perfectly for 3 years. With Android, I will have to wait for upgrades after Google releases them, possibly indefinitely. Not cool. AT&T We signed a new contract with AT&T in April to get my wife's phone. I've had a reasonable experience with them. I don't imagine my experience with Verizon would be any better, and I'm relatively confident that Sprint doesn't have the coverage it takes to work well for us. The fact is, AT&T, for whatever reason, doesn't have jack for Android phones. May not be Android's fault, but it's still a shortcoming that prevents me from having it just like the iPhone's exclusivity keeps some folks on other networks from having it. Innovation? What Innovation? Android has a nice dashboard and a great notification system and… nothing else original. I keep reading about how disappointing the iPhone is nowadays. "It has no innovation," people say. Who does? Android has modeled its behavior after the iPhone. That's fine, but if all you've got is a similar product and I'm invested both skill-wise and app-wise in my current platform, why should I change? Microsoft's new Windows Phone 7 looks somewhat innovative, and I'm pretty excited to see what they'll bring to the table, but that's another six months away, at least. I've got a 3 year old phone that has some annoying issues now (thanks to recent encounters with water). I need a new phone now. Is This Going to Work? There's no shortage of criticism of Apple over its App Store policies, and I've vented my own anger about it. However, I will give them credit: their screening of apps has done a great job of weeding out the crap and gives an excellent indication that the app will work on my device. How about Android? Nope. It might work on your phone. Maybe. You'll have to try it to see. Get burned by it? Well, write a nasty review to try to keep others from making the mistake you did. If you don't mind doing that stuff, then Android is the platform for you. Personally, I'd rather have a receptionist screening out the telemarketing and survey calls than hang up on them myself, but that's your call. Slow, Slowing, Slower All this yapping about multitasking. This is an area I've been on Apple's side from the beginning. Sorry folks, but this is the number one reason I hated Windows Mobile: the longer you use it, the slower it gets because it doesn't kill apps. I'm with Steve Jobs on this one: if you see a task manager, we're doing it wrong. I don't want to have to manually kill apps. I hate doing that on Windows let alone on a mobile device. To me, priority one should be keeping the device speedy. Waiting for your device to respond is unacceptable. Bonus! Taken from iPhone Letdown? 8 Things Apple Didn't Announce, here are my responses: 4G Yeah, let me know if your area actually has it. I live in Lincoln, Nebraska. No carrier is going to have 4G here for at least 3 years. Meanwhile, you still get to pay for it. Yay! Cloud iTunes/OTA Sync You got me here. Of course, whether or not your Android device will be able to do it is always a good question. 3G Video Chat You got me here, too. I'm sure you spent countless hours in front of your phone with video chat. Also, I can't wait for the "No Video Chat While Driving" laws. Mobile Hotspot This is a neat feature, but as the author points out, it's left up to the carrier whether to implement it or not. Pretty sure any Android phones that come to AT&T won't have this enabled in the foreseeable future. Is Verizon even allowing this? I just figured Sprint was because they're failing so hard at keeping customers. Free MobileMe I use Google's services with my iPhone. The only people I know who use MobileMe are Apple fanboys and fangirls. If you choose to pay for a service that you can get for free, that's your decision, not Apple's. Voice Input Voice input has been available on phones (even "dumb" phones) for years now. iPhone does have the ability, though limited. Why don't I hear people telling their phones what to do? Maybe because it's still easier to use your fingers than talk to it. Get back to me when this becomes an important feature. Free Navigation Maybe this will be a bigger deal to me now that I'm getting a phone with GPS, but when using my buddy's 3gs, Google maps has worked just fine. Maybe I just don't trust turn-by-turn navigation enough to want it. Dashboard The only legitimate complaint on this list, to me. iPhone's home screen is pathetic, doubly so for the iPad. What a waste of perfectly usable space. I also want to add notifications to this list. Android's notification panel is far superior to the iPhone's. I don't want to hunt all over my screen to find little red dots. Put 'em in one place, Apple.

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  • Slicing the EDG

    - by Antony Reynolds
    Different SOA Domain Configurations In this blog entry I would like to introduce three different configurations for a SOA environment.  I have omitted load balancers and OTD/OHS as they introduce a whole new round of discussion.  For each possible deployment architecture I have identified some of the advantages. Super Domain This is a single EDG style domain for everything needed for SOA/OSB.   It extends the standard EDG slightly but otherwise assumes a single “super” domain. This is basically the SOA EDG.  I have broken out JMS servers and Coherence servers to improve scalability and reduce dependencies. Key Points Separate JMS allows those servers to be kept up separately from rest of SOA Domain, allowing JMS clients to post messages even if rest of domain is unavailable. JMS servers are only used to host application specific JMS destinations, SOA/OSB JMS destinations remain in relevant SOA/OSB managed servers. Separate Coherence servers allow OSB cache to be offloaded from OSB servers. Use of Coherence by other components as a shared infrastructure data grid service. Coherence cluster may be managed by WLS but more likely run as a standalone Coherence cluster. Benefits Single Administration Point (1 Admin Server) Closely follows EDG with addition of application specific JMS servers and standalone Coherence servers for OSB caching and application specific caches. Coherence grid can be scaled independent of OSB/SOA. JMS queues provide for inter-application communication. Drawbacks Patching is an all or nothing affair. Startup time for SOA may be slow if large number of composites deployed. Multiple Domains This extends the EDG into multiple domains, allowing separate management and update of these domains.  I see this type of configuration quite often with customers, although some don't have OWSM, others don't have separate Coherence etc. SOA & BAM are kept in the same domain as little benefit is obtained by separating them. Key Points Separate JMS allows those servers to be kept up separately from rest of SOA Domain, allowing JMS clients to post messages even if other domains are unavailable. JMS servers are only used to host application specific JMS destinations, SOA/OSB JMS destinations remain in relevant SOA/OSB managed servers. Separate Coherence servers allow OSB cache to be offloaded from OSB servers. Use of Coherence by other components as a shared infrastructure data grid service. Coherence cluster may be managed by WLS but more likely run as a standalone Coherence cluster. Benefits Follows EDG but in separate domains and with addition of application specific JMS servers and standalone Coherence servers for OSB caching and application specific caches. Coherence grid can be scaled independent of OSB/SOA. JMS queues provide for inter-application communication. Patch lifecycle of OSB/SOA/JMS are no longer lock stepped. JMS may be kept running independently of other domains allowing applications to insert messages fro later consumption by SOA/OSB. OSB may be kept running independent of other domains, allowing service virtualization to continue independent of other domains availability. All domains use same OWSM policy store (MDS-WSM). Drawbacks Multiple domains to manage and configure. Multiple Admin servers (single view requires use of Grid Control) Multiple Admin servers/WSM clusters waste resources. Additional homes needed to enjoy benefits of separate patching. Cross domain trust needs setting up to simplify cross domain interactions. Startup time for SOA may be slow if large number of composites deployed. Shared Service Environment This model extends the previous multiple domain arrangement to provide a true shared service environment.This extends the previous model by allowing multiple additional SOA domains and/or other domains to take advantage of the shared services.  Only one non-shared domain is shown, but there could be multiple, allowing groups of applications to share patching independent of other application groups. Key Points Separate JMS allows those servers to be kept up separately from rest of SOA Domain, allowing JMS clients to post messages even if other domains are unavailable. JMS servers are only used to host application specific JMS destinations, SOA/OSB JMS destinations remain in relevant SOA/OSB managed servers. Separate Coherence servers allow OSB cache to be offloaded from OSB servers. Use of Coherence by other components as a shared infrastructure data grid service Coherence cluster may be managed by WLS but more likely run as a standalone Coherence cluster. Shared SOA Domain hosts Human Workflow Tasks BAM Common "utility" composites Single OSB domain provides "Enterprise Service Bus" All domains use same OWSM policy store (MDS-WSM) Benefits Follows EDG but in separate domains and with addition of application specific JMS servers and standalone Coherence servers for OSB caching and application specific caches. Coherence grid can be scaled independent of OSB/SOA. JMS queues provide for inter-application communication. Patch lifecycle of OSB/SOA/JMS are no longer lock stepped. JMS may be kept running independently of other domains allowing applications to insert messages fro later consumption by SOA/OSB. OSB may be kept running independent of other domains, allowing service virtualization to continue independent of other domains availability. All domains use same OWSM policy store (MDS-WSM). Supports large numbers of deployed composites in multiple domains. Single URL for Human Workflow end users. Single URL for BAM end users. Drawbacks Multiple domains to manage and configure. Multiple Admin servers (single view requires use of Grid Control) Multiple Admin servers/WSM clusters waste resources. Additional homes needed to enjoy benefits of separate patching. Cross domain trust needs setting up to simplify cross domain interactions. Human Workflow needs to be specially configured to point to shared services domain. Summary The alternatives in this blog allow for patching to have different impacts, depending on the model chosen.  Each organization must decide the tradeoffs for itself.  One extreme is to go for the shared services model and have one domain per SOA application.  This requires a lot of administration of the multiple domains.  The other extreme is to have a single super domain.  This makes the entire enterprise susceptible to an outage at the same time due to patching or other domain level changes.  Hopefully this blog will help your organization choose the right model for you.

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  • Protecting Cookies: Once and For All

    - by Your DisplayName here!
    Every once in a while you run into a situation where you need to temporarily store data for a user in a web app. You typically have two options here – either store server-side or put the data into a cookie (if size permits). When you need web farm compatibility in addition – things become a little bit more complicated because the data needs to be available on all nodes. In my case I went for a cookie – but I had some requirements Cookie must be protected from eavesdropping (sent only over SSL) and client script Cookie must be encrypted and signed to be protected from tampering with Cookie might become bigger than 4KB – some sort of overflow mechanism would be nice I really didn’t want to implement another cookie protection mechanism – this feels wrong and btw can go wrong as well. WIF to the rescue. The session management feature already implements the above requirements but is built around de/serializing IClaimsPrincipals into cookies and back. But if you go one level deeper you will find the CookieHandler and CookieTransform classes which contain all the needed functionality. public class ProtectedCookie {     private List<CookieTransform> _transforms;     private ChunkedCookieHandler _handler = new ChunkedCookieHandler();     // DPAPI protection (single server)     public ProtectedCookie()     {         _transforms = new List<CookieTransform>             {                 new DeflateCookieTransform(),                 new ProtectedDataCookieTransform()             };     }     // RSA protection (load balanced)     public ProtectedCookie(X509Certificate2 protectionCertificate)     {         _transforms = new List<CookieTransform>             {                 new DeflateCookieTransform(),                 new RsaSignatureCookieTransform(protectionCertificate),                 new RsaEncryptionCookieTransform(protectionCertificate)             };     }     // custom transform pipeline     public ProtectedCookie(List<CookieTransform> transforms)     {         _transforms = transforms;     }     public void Write(string name, string value, DateTime expirationTime)     {         byte[] encodedBytes = EncodeCookieValue(value);         _handler.Write(encodedBytes, name, expirationTime);     }     public void Write(string name, string value, DateTime expirationTime, string domain, string path)     {         byte[] encodedBytes = EncodeCookieValue(value);         _handler.Write(encodedBytes, name, path, domain, expirationTime, true, true, HttpContext.Current);     }     public string Read(string name)     {         var bytes = _handler.Read(name);         if (bytes == null || bytes.Length == 0)         {             return null;         }         return DecodeCookieValue(bytes);     }     public void Delete(string name)     {         _handler.Delete(name);     }     protected virtual byte[] EncodeCookieValue(string value)     {         var bytes = Encoding.UTF8.GetBytes(value);         byte[] buffer = bytes;         foreach (var transform in _transforms)         {             buffer = transform.Encode(buffer);         }         return buffer;     }     protected virtual string DecodeCookieValue(byte[] bytes)     {         var buffer = bytes;         for (int i = _transforms.Count; i > 0; i—)         {             buffer = _transforms[i - 1].Decode(buffer);         }         return Encoding.UTF8.GetString(buffer);     } } HTH

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  • Feedback on meeting of the Linux User Group of Mauritius

    Once upon a time in a country far far away... Okay, actually it's not that bad but it has been a while since the last meeting of the Linux User Group of Mauritius (LUGM). There have been plans in the past but it never really happened. Finally, Selven took the opportunity and organised a new meetup with low administrative overhead, proper scheduling on alternative dates and a small attendee's survey on the preferred option. All the pre-work was nicely executed. First, I wasn't sure whether it would be possible to attend. Luckily I got some additional information, like children should come, too, and I was sold to this community gathering. According to other long-term members of the LUGM it was the first time 'ever' that a gathering was organised outside of Quatre Bornes, and I have to admit it was great! LUGM - user group meeting on the 15.06.2013 in L'Escalier Quick overview of Linux & the LUGM With a little bit of delay the LUGM meeting officially started with a quick overview and introduction to Linux presented by Avinash. During the session he told the audience that there had been quite some activity over the island some years ago but unfortunately it had been quiet during recent times. Of course, we also spoke about the acknowledged world dominance of Linux - thanks to Android - and the interesting possibilities for countries like Mauritius. It is known that a couple of public institutions have there back-end infrastructure running on Red Hat Linux systems but the presence on the desktop is still very low. Users are simply hanging on to Windows XP and older versions of Microsoft Office. Following the introduction of the LUGM Ajay joined into the session and it quickly changed into a panel discussion with lots of interesting questions and answers, sharing of first-hand experience either on the job or in private use of Linux, and a couple of ideas about how the LUGM could promote Linux a bit more in Mauritius. It was great to get an insight into other attendee's opinion and activities. Especially taking into consideration that I'm already using Linux since around 1996/97. Frankly speaking, I bought a SuSE 4.x distribution back in those days because I couldn't achieve certain tasks on Windows NT 4.0 without spending a fortune. OpenELEC Mediacenter Next, Selven gave us decent introduction on OpenELEC: Open Embedded Linux Entertainment Center (OpenELEC) is a small Linux distribution built from scratch as a platform to turn your computer into an XBMC media center. OpenELEC is designed to make your system boot fast, and the install is so easy that anyone can turn a blank PC into a media machine in less than 15 minutes. I didn't know about it until this presentation. In the past, I was mainly attached to Video Disk Recorder (VDR) as it allows the use of satellite receiver cards very easily. Hm, somehow I'm still missing my precious HTPC that I had to leave back in Germany years ago. It was great piece of hardware and software; self-built PC in a standard HiFi-sized (43cm) black desktop casing with 2 full-featured Hauppauge DVB-s cards, an old-fashioned Voodoo graphics card, WiFi card, Pioneer slot-in DVD drive, and fully remote controlled via infra-red thanks to Debian, VDR and LIRC. With EP Guide, scheduled recordings and general multimedia centre it offered all the necessary comfort in the living room, besides a Nintendo game console; actually a GameCube at that time... But I have to admit that putting OpenELEC on a Raspberry Pi would be a cool DIY project in the near future. LUGM - our next generation of linux users (15.06.2013) Project Evil Genius (PEG) Don't be scared of the paragraph header. Ish gave us a cool explanation why he named it PEG - Project Evil Genius; it's because of the time of the day when he was scripting down his ideas to be able to build, package and provide software applications to various Linux distributions. The main influence came from openSuSE but the platform didn't cater for his needs and ideas, so he started to work out something on his own. During his passionate session he also talked about the amazing experience he had due to other Linux users from all over the world. During the next couple of days Ish promised to put his script to GitHub... Looking forward to that. Check out Ish's personal blog over at hacklog.in. Highly recommended to read. Why India? Simply because the registration fees per year for an Indian domain are approximately 20 times less than for a Mauritian domain (.mu). Exploring the beach of L'Escalier af the meeting 'After-party' at the beach of L'Escalier Puh, after such interesting sessions, ideas around Linux and good conversation during the breaks and over lunch it was time for a little break-out. Selven suggested that we all should head down to the beach of L'Escalier and get some impressions of nature down here in the south of the island. Talking about 'beach' ;-) - absolutely not comparable to the white-sanded ones here in Flic en Flac... There are no lagoons down at the south coast of Mauriitus, and watching the breaking waves is a different experience and joy after all. Unfortunately, I was a little bit worried about the thoughtless littering at such a remote location. You have to drive on natural paths through the sugar cane fields and I was really shocked by the amount of rubbish lying around almost everywhere. Sad, really sad and it concurs with Yasir's recent article on the same topic. Resumé & outlook It was a great event. I met with new people, had some good conversations, and even my children enjoyed themselves the whole day. The location was well-chosen, enough space for each and everyone, parking spaces and even a playground for the children. Also, a big "Thank You" to Selven and his helpers for the organisation and preparation of lunch. I'm kind of sure that this was an exceptional meeting of LUGM and I'm really looking forward to the next gathering of Linux geeks. Hopefully, soon. All images are courtesy of Avinash Meetoo. More pictures are available on Flickr.

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  • The True Cost of a Solution

    - by D'Arcy Lussier
    I had a Twitter chat recently with someone suggesting Oracle and SQL Server were losing out to OSS (Open Source Software) in the enterprise due to their issues with scaling or being too generic (one size fits all). I challenged that a bit, as my experience with enterprise sized clients has been different – adverse to OSS but receptive to an established vendor. The response I got was: Found it easier to influence change by showing how X can’t solve our problems or X is extremely costly to scale. Money talks. I think this is definitely the right approach for anyone pitching an alternate or alien technology as part of a solution: identify the issue, identify the solution, then present pros and cons including a cost/benefit analysis. What can happen though is we get tunnel vision and don’t present a full view of the costs associated with a solution. An “Acura”te Example (I’m so clever…) This is my dream vehicle, a Crystal Black Pearl coloured Acura MDX with the SH-AWD package! We’re a family of 4 (5 if my daughters ever get their wish of adding a dog), and I’ve always wanted a luxury type of vehicle, so this is a perfect replacement in a few years when our Rav 4 has hit the 8 – 10 year mark. MSRP – $62,890 But as we all know, that’s not *really* the cost of the vehicle. There’s taxes and fees added on, there’s the extended warranty if I choose to purchase it, there’s the finance rate that needs to be factored in… MSRP –   $62,890 Taxes –      $7,546 Warranty - $2,500 SubTotal – $72,936 Finance Charge – $ 1094.04 Grand Total – $74,030 Well! Glad we did that exercise – we discovered an extra $11k added on to the MSRP! Well now we have our true price…or do we? Lifetime of the Vehicle I’m expecting to have this vehicle for 7 – 10 years. While the hard cost of the vehicle is known and dealt with, the costs to run and maintain the vehicle are on top of this. I did some research, and here’s what I’ve found: Fuel and Mileage Gas prices are high as it is for regular fuel, but getting into an MDX will require that I *only* purchase premium fuel, which comes at a premium price. I need to expect my bill at the pump to be higher. Comparing the MDX to my 2007 Rav4 also shows I’ll be gassing up more often. The Rav4 has a city MPG of 21, while the MDX plummets to 16! The MDX does have a bigger fuel tank though, so all in all the number of times I hit the pumps might even out. Still, I estimate I’ll be spending approximately $8000 – $10000 more on gas over a 10 year period than my current Rav4. Service Options Limited Although I have options with my Toyota here in Winnipeg (we have 4 Toyota dealerships), I do go to my original dealer for any service work. Still, I like the fact that I have options. However, there’s only one Acura dealership in all of Winnipeg! So if, for whatever reason, I’m not satisfied with the level of service I’m stuck. Non Warranty Service Work Also let’s not forget that there’s a bulk of work required every year that is *not* covered under warranty – oil changes, tire rotations, brake pads, etc. I expect I’ll need to get new tires at the 5 years mark as well, which can easily be $1200 – $1500 (I just paid $1000 for new tires for the Rav4 and we’re at the 5 year mark). Now these aren’t going to be *new* costs that I’m not used to from our existing vehicles, but they should still be factored in. I’d budget $500/year, or $5000 over the 10 years I’ll own the vehicle. Final Assessment So let’s re-assess the true cost of my dream MDX: MSRP                    $62,890 Taxes                       $7,546 Warranty                 $2,500 Finance Charge         $1094 Gas                        $10,000 Service Work            $5000 Grand Total           $89,030 So now I have a better idea of 10 year cost overall, and I’ve identified some concerns with local service availability. And there’s now much more to consider over the original $62,890 price tag. Tying This Back to Technology Solutions The process that we just went through is no different than what organizations do when considering implementing a new system, technology, or technology based solution, within their environments. It’s easy to tout the short term cost savings of particular product/platform/technology in a vacuum. But its when you consider the wider impact that the true cost comes into play. Let’s create a scenario: A company is not happy with its current data reporting suite. An employee suggests moving to an open source solution. The selling points are: - Because its open source its free - The organization would have access to the source code so they could alter it however they wished - It provided features not available with the current reporting suite At first this sounds great to the management and executive, but then they start asking some questions and uncover more information: - The OSS product is built on a technology not used anywhere within the organization - There are no vendors offering product support for the OSS product - The OSS product requires a specific server platform to operate on, one that’s not standard in the organization All of a sudden, the true cost of implementing this solution is starting to become clearer. The company might save money on licensing costs, but their training costs would increase significantly – developers would need to learn how to develop in the technology the OSS solution was built on, IT staff must learn how to set up and maintain a new server platform within their existing infrastructure, and if a problem was found there was no vendor to contact for support. The true cost of implementing a “free” OSS solution is actually spinning up a project to implement it within the organization – no small cost. And that’s just the short-term cost. Now the organization must ensure they maintain trained staff who can make changes to the OSS reporting solution and IT staff that will stay knowledgeable in the new server platform. If those skills are very niche, then higher labour costs could be incurred if those people are hard to find or if trained employees use that knowledge as leverage for higher pay. Maybe a vendor exists that will contract out support, but then there are those costs to consider as well. And let’s not forget end-user training – in our example, anyone that runs reports will need to be trained on how to use the new system. Here’s the Point We still tend to look at software in an “off the shelf” kind of way. It’s very easy to say “oh, this product is better than vendor x’s product – and its free because its OSS!” but the reality is that implementing any new technology within an organization has a cost regardless of the retail price of the product. Training, integration, support – these are real costs that impact an organization and span multiple departments. Whether you’re pitching an improved business process, a new system, or a new technology, you need to consider the bigger picture costs of implementation. What you define as success (in our example, having better reporting functionality) might not be what others define as success if implementing your solution causes them issues. A true enterprise solution needs to consider the entire enterprise.

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  • Building an OpenStack Cloud for Solaris Engineering, Part 1

    - by Dave Miner
    One of the signature features of the recently-released Solaris 11.2 is the OpenStack cloud computing platform.  Over on the Solaris OpenStack blog the development team is publishing lots of details about our version of OpenStack Havana as well as some tips on specific features, and I highly recommend reading those to get a feel for how we've leveraged Solaris's features to build a top-notch cloud platform.  In this and some subsequent posts I'm going to look at it from a different perspective, which is that of the enterprise administrator deploying an OpenStack cloud.  But this won't be just a theoretical perspective: I've spent the past several months putting together a deployment of OpenStack for use by the Solaris engineering organization, and now that it's in production we'll share how we built it and what we've learned so far.In the Solaris engineering organization we've long had dedicated lab systems dispersed among our various sites and a home-grown reservation tool for developers to reserve those systems; various teams also have private systems for specific testing purposes.  But as a developer, it can still be difficult to find systems you need, especially since most Solaris changes require testing on both SPARC and x86 systems before they can be integrated.  We've added virtual resources over the years as well in the form of LDOMs and zones (both traditional non-global zones and the new kernel zones).  Fundamentally, though, these were all still deployed in the same model: our overworked lab administrators set up pre-configured resources and we then reserve them.  Sounds like pretty much every traditional IT shop, right?  Which means that there's a lot of opportunity for efficiencies from greater use of virtualization and the self-service style of cloud computing.  As we were well into development of OpenStack on Solaris, I was recruited to figure out how we could deploy it to both provide more (and more efficient) development and test resources for the organization as well as a test environment for Solaris OpenStack.At this point, let's acknowledge one fact: deploying OpenStack is hard.  It's a very complex piece of software that makes use of sophisticated networking features and runs as a ton of service daemons with myriad configuration files.  The web UI, Horizon, doesn't often do a good job of providing detailed errors.  Even the command-line clients are not as transparent as you'd like, though at least you can turn on verbose and debug messaging and often get some clues as to what to look for, though it helps if you're good at reading JSON structure dumps.  I'd already learned all of this in doing a single-system Grizzly-on-Linux deployment for the development team to reference when they were getting started so I at least came to this job with some appreciation for what I was taking on.  The good news is that both we and the community have done a lot to make deployment much easier in the last year; probably the easiest approach is to download the OpenStack Unified Archive from OTN to get your hands on a single-system demonstration environment.  I highly recommend getting started with something like it to get some understanding of OpenStack before you embark on a more complex deployment.  For some situations, it may in fact be all you ever need.  If so, you don't need to read the rest of this series of posts!In the Solaris engineering case, we need a lot more horsepower than a single-system cloud can provide.  We need to support both SPARC and x86 VM's, and we have hundreds of developers so we want to be able to scale to support thousands of VM's, though we're going to build to that scale over time, not immediately.  We also want to be able to test both Solaris 11 updates and a release such as Solaris 12 that's under development so that we can work out any upgrade issues before release.  One thing we don't have is a requirement for extremely high availability, at least at this point.  We surely don't want a lot of down time, but we can tolerate scheduled outages and brief (as in an hour or so) unscheduled ones.  Thus I didn't need to spend effort on trying to get high availability everywhere.The diagram below shows our initial deployment design.  We're using six systems, most of which are x86 because we had more of those immediately available.  All of those systems reside on a management VLAN and are connected with a two-way link aggregation of 1 Gb links (we don't yet have 10 Gb switching infrastructure in place, but we'll get there).  A separate VLAN provides "public" (as in connected to the rest of Oracle's internal network) addresses, while we use VxLANs for the tenant networks. One system is more or less the control node, providing the MySQL database, RabbitMQ, Keystone, and the Nova API and scheduler as well as the Horizon console.  We're curious how this will perform and I anticipate eventually splitting at least the database off to another node to help simplify upgrades, but at our present scale this works.I had a couple of systems with lots of disk space, one of which was already configured as the Automated Installation server for the lab, so it's just providing the Glance image repository for OpenStack.  The other node with lots of disks provides Cinder block storage service; we also have a ZFS Storage Appliance that will help back-end Cinder in the near future, I just haven't had time to get it configured in yet.There's a separate system for Neutron, which is our Elastic Virtual Switch controller and handles the routing and NAT for the guests.  We don't have any need for firewalling in this deployment so we're not doing so.  We presently have only two tenants defined, one for the Solaris organization that's funding this cloud, and a separate tenant for other Oracle organizations that would like to try out OpenStack on Solaris.  Each tenant has one VxLAN defined initially, but we can of course add more.  Right now we have just a single /24 network for the floating IP's, once we get demand up to where we need more then we'll add them.Finally, we have started with just two compute nodes; one is an x86 system, the other is an LDOM on a SPARC T5-2.  We'll be adding more when demand reaches the level where we need them, but as we're still ramping up the user base it's less work to manage fewer nodes until then.My next post will delve into the details of building this OpenStack cloud's infrastructure, including how we're using various Solaris features such as Automated Installation, IPS packaging, SMF, and Puppet to deploy and manage the nodes.  After that we'll get into the specifics of configuring and running OpenStack itself.

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  • Using IIS Logs for Performance Testing with Visual Studio

    - by Tarun Arora
    In this blog post I’ll show you how you can play back the IIS Logs in Visual Studio to automatically generate the web performance tests. You can also download the sample solution I am demo-ing in the blog post. Introduction Performance testing is as important for new websites as it is for evolving websites. If you already have your website running in production you could mine the information available in IIS logs to analyse the dense zones (most used pages) and performance test those pages rather than wasting time testing & tuning the least used pages in your application. What are IIS Logs To help with server use and analysis, IIS is integrated with several types of log files. These log file formats provide information on a range of websites and specific statistics, including Internet Protocol (IP) addresses, user information and site visits as well as dates, times and queries. If you are using IIS 7 and above you will find the log files in the following directory C:\Interpub\Logs\ Walkthrough 1. Download and Install Log Parser from the Microsoft download Centre. You should see the LogParser.dll in the install folder, the default install location is C:\Program Files (x86)\Log Parser 2.2. LogParser.dll gives us a library to query the iis log files programmatically. By the way if you haven’t used Log Parser in the past, it is a is a powerful, versatile tool that provides universal query access to text-based data such as log files, XML files and CSV files, as well as key data sources on the Windows operating system such as the Event Log, the Registry, the file system, and Active Directory. More details… 2. Create a new test project in Visual Studio. Let’s call it IISLogsToWebPerfTestDemo.   3.  Delete the UnitTest1.cs class that gets created by default. Right click the solution and add a project of type class library, name it, IISLogsToWebPerfTestEngine. Delete the default class Program.cs that gets created with the project. 4. Under the IISLogsToWebPerfTestEngine project add a reference to Microsoft.VisualStudio.QualityTools.WebTestFramework – c:\Program Files (x86)\Microsoft Visual Studio 10.0\Common7\IDE\PublicAssemblies\Microsoft.VisualStudio.QualityTools.WebTestFramework.dll LogParser also called MSUtil - c:\users\tarora\documents\visual studio 2010\Projects\IisLogsToWebPerfTest\IisLogsToWebPerfTestEngine\obj\Debug\Interop.MSUtil.dll 5. Right click IISLogsToWebPerfTestEngine project and add a new classes – IISLogReader.cs The IISLogReader class queries the iis logs using the log parser. using System; using System.Collections.Generic; using System.Text; using MSUtil; using LogQuery = MSUtil.LogQueryClassClass; using IISLogInputFormat = MSUtil.COMIISW3CInputContextClassClass; using LogRecordSet = MSUtil.ILogRecordset; using Microsoft.VisualStudio.TestTools.WebTesting; using System.Diagnostics; namespace IisLogsToWebPerfTestEngine { // By making use of log parser it is possible to query the iis log using select queries public class IISLogReader { private string _iisLogPath; public IISLogReader(string iisLogPath) { _iisLogPath = iisLogPath; } public IEnumerable<WebTestRequest> GetRequests() { LogQuery logQuery = new LogQuery(); IISLogInputFormat iisInputFormat = new IISLogInputFormat(); // currently these columns give us suffient information to construct the web test requests string query = @"SELECT s-ip, s-port, cs-method, cs-uri-stem, cs-uri-query FROM " + _iisLogPath; LogRecordSet recordSet = logQuery.Execute(query, iisInputFormat); // Apply a bit of transformation while (!recordSet.atEnd()) { ILogRecord record = recordSet.getRecord(); if (record.getValueEx("cs-method").ToString() == "GET") { string server = record.getValueEx("s-ip").ToString(); string path = record.getValueEx("cs-uri-stem").ToString(); string querystring = record.getValueEx("cs-uri-query").ToString(); StringBuilder urlBuilder = new StringBuilder(); urlBuilder.Append("http://"); urlBuilder.Append(server); urlBuilder.Append(path); if (!String.IsNullOrEmpty(querystring)) { urlBuilder.Append("?"); urlBuilder.Append(querystring); } // You could make substitutions by introducing parameterized web tests. WebTestRequest request = new WebTestRequest(urlBuilder.ToString()); Debug.WriteLine(request.UrlWithQueryString); yield return request; } recordSet.moveNext(); } Console.WriteLine(" That's it! Closing the reader"); recordSet.close(); } } }   6. Connect the dots by adding the project reference ‘IisLogsToWebPerfTestEngine’ to ‘IisLogsToWebPerfTest’. Right click the ‘IisLogsToWebPerfTest’ project and add a new class ‘WebTest1Coded.cs’ The WebTest1Coded.cs inherits from the WebTest class. By overriding the GetRequestMethod we can inject the log files to the IISLogReader class which uses Log parser to query the log file and extract the web requests to generate the web test request which is yielded back for play back when the test is run. namespace IisLogsToWebPerfTest { using System; using System.Collections.Generic; using System.Text; using Microsoft.VisualStudio.TestTools.WebTesting; using Microsoft.VisualStudio.TestTools.WebTesting.Rules; using IisLogsToWebPerfTestEngine; // This class is a coded web performance test implementation, that simply passes // the path of the iis logs to the IisLogReader class which does the heavy // lifting of reading the contents of the log file and converting them to tests. // You could have multiple such classes that inherit from WebTest and implement // GetRequestEnumerator Method and pass differnt log files for different tests. public class WebTest1Coded : WebTest { public WebTest1Coded() { this.PreAuthenticate = true; } public override IEnumerator<WebTestRequest> GetRequestEnumerator() { // substitute the highlighted path with the path of the iis log file IISLogReader reader = new IISLogReader(@"C:\Demo\iisLog1.log"); foreach (WebTestRequest request in reader.GetRequests()) { yield return request; } } } }   7. Its time to fire the test off and see the iis log playback as a web performance test. From the Test menu choose Test View Window you should be able to see the WebTest1Coded test show up. Highlight the test and press Run selection (you can also debug the test in case you face any failures during test execution). 8. Optionally you can create a Load Test by keeping ‘WebTest1Coded’ as the base test. Conclusion You have just helped your testing team, you now have become the coolest developer in your organization! Jokes apart, log parser and web performance test together allow you to save a lot of time by not having to worry about what to test or even worrying about how to record the test. If you haven’t already, download the solution from here. You can take this to the next level by using LogParser to extract the log files as part of an end of day batch to a database. See the usage trends by user this solution over a longer term and have your tests consume the web requests now stored in the database to generate the web performance tests. If you like the post, don’t forget to share … Keep RocKiNg!

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  • First PC Build (Part 1)

    - by Anthony Trudeau
    Originally posted on: http://geekswithblogs.net/tonyt/archive/2014/08/05/157959.aspxA couple of months ago I made the decision to build myself a new computer. The intended use is gaming and for using the last real version of Photoshop. I was motivated by the poor state of console gaming and a simple desire to do something I haven’t done before – build a PC from the ground up. I’ve been using PCs for more than two decades. I’ve replaced a component hear and there, but for the last 10 years or so I’ve only used laptops. Therefore, this article will be written from the perspective of someone familiar with PCs, but completely new at building. I’m not an expert and this is not a definitive guide for building a PC, but I do hope that it encourages you to try it yourself. Component List Research There was a lot of research necessary, because building a PC is completely new to me, and I haven’t kept up with what’s out there. The first thing you want to do is nail down what your goals are. Your goals are going to be driven by what you want to do with your computer and personal choice. Don’t neglect the second one, because if you’re doing this for fun you want to get what you want. In my case, I focused on three things: performance, longevity, and aesthetics. The performance aspect is important for gaming and Photoshop. This will drive what components you get. For example, heavy gaming use is going to drive your choice of graphics card. Longevity is relevant to me, because I don’t want to be changing things out anytime soon for the next hot game. The consequence of performance and longevity is cost. Finally, aesthetics was my next consideration. I could have just built a box, but it wouldn’t have been nearly as fun for me. Aesthetics might not be important to you. They are for me. I also like gadgets and that played into at least one purchase for this build. I used PC Part Picker to put together my component list. I found it invaluable during the process and I’d recommend it to everyone. One caveat is that I wouldn’t trust the compatibility aspects. It does a pretty good job of not steering you wrong, but do your own research. The rest of it isn’t really sexy. I started out with what appealed to me and then I made changes and additions as I dived deep into researching each component and interaction I could find. The resources I used are innumerable. I used reviews, product descriptions, forum posts (praises and problems), et al. to assist me. I also asked friends into gaming what they thought about my component list. And when I got near the end I posted my list to the Reddit /r/buildapc forum. I cannot stress the value of extra sets of eyeballs and first hand experiences. Some of the resources I used: PC Part Picker Tom’s Hardware bit-tech Reddit Purchase PC Part Picker favors certain vendors. You should look at others too. In my case I found their favorites to be the best. My priorities were out-the-door price and shipping time. I knew that once I started getting parts I’d want to start building. Luckily, I timed it well and everything arrived within the span of a few days. Here are my opinions on the vendors I ended up using in alphabetical order. Amazon.com is a good, reliable choice. They have excellent customer service in my experience, and I knew I wouldn’t have trouble with them. However, shipping time is often a problem when you use their free shipping unless you order expensive items (I’ve found items over $100 ship quickly). Ultimately though, price wasn’t always the best and their collection of sales tax in my state turned me off them. I did purchase my case from them. I ordered the mouse as well, but I cancelled after it was stuck four days in a “shipping soon” state. I purchased the mouse locally. Best Buy is not my favorite place to do business. There’s a lot of history with poor, uninterested sales representatives and they used to have a lot of bad anti-consumer policies. That’s a lot better now, but the bad taste is still in my mouth. I ended up purchasing the accessories from them including mouse (locally) and headphones. NCIX is a company that I’ve never heard of before. It popped up as a recommendation for my CPU cooler on PC Part Picker. I didn’t do a lot of research on the company, because their policy on you buying insurance for your orders turned me off. That policy makes it clear to me that the company finds me responsible for the shipment once it leaves their dock. That’s not right, and may run afoul of state laws. Regardless they shipped my CPU cooler quickly and I didn’t have a problem. NewEgg.com is a well known company. I had never done business with them, but I’m glad I did. They shipped quickly and provided good visibility over everything. The prices were also the best in most cases. My main complaint is that they have a lot of exchange only return policies on components. To their credit those policies are listed in the cart underneath each item. The visibility tells me that they’re not playing any shenanigans and made me comfortable dealing with that risk. The vast majority of what I ordered came from them. Coming Next In the next part I’ll tackle my build experience.

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  • We've completed the first iteration

    - by CliveT
    There are a lot of features in C# that are implemented by the compiler and not by the underlying platform. One such feature is a lambda expression. Since local variables cannot be accessed once the current method activation finishes, the compiler has to go out of its way to generate a new class which acts as a home for any variable whose lifetime needs to be extended past the activation of the procedure. Take the following example:     Random generator = new Random();     Func func = () = generator.Next(10); In this case, the compiler generates a new class called c_DisplayClass1 which is marked with the CompilerGenerated attribute. [CompilerGenerated] private sealed class c__DisplayClass1 {     // Fields     public Random generator;     // Methods     public int b__0()     {         return this.generator.Next(10);     } } Two quick comments on this: (i)    A display was the means that compilers for languages like Algol recorded the various lexical contours of the nested procedure activations on the stack. I imagine that this is what has led to the name. (ii)    It is a shame that the same attribute is used to mark all compiler generated classes as it makes it hard to figure out what they are being used for. Indeed, you could imagine optimisations that the runtime could perform if it knew that classes corresponded to certain high level concepts. We can see that the local variable generator has been turned into a field in the class, and the body of the lambda expression has been turned into a method of the new class. The code that builds the Func object simply constructs an instance of this class and initialises the fields to their initial values.     c__DisplayClass1 class2 = new c__DisplayClass1();     class2.generator = new Random();     Func func = new Func(class2.b__0); Reflector already contains code to spot this pattern of code and reproduce the form containing the lambda expression, so this is example is correctly decompiled. The use of compiler generated code is even more spectacular in the case of iterators. C# introduced the idea of a method that could automatically store its state between calls, so that it can pick up where it left off. The code can express the logical flow with yield return and yield break denoting places where the method should return a particular value and be prepared to resume.         {             yield return 1;             yield return 2;             yield return 3;         } Of course, there was already a .NET pattern for expressing the idea of returning a sequence of values with the computation proceeding lazily (in the sense that the work for the next value is executed on demand). This is expressed by the IEnumerable interface with its Current property for fetching the current value and the MoveNext method for forcing the computation of the next value. The sequence is terminated when this method returns false. The C# compiler links these two ideas together so that an IEnumerator returning method using the yield keyword causes the compiler to produce the implementation of an Iterator. Take the following piece of code.         IEnumerable GetItems()         {             yield return 1;             yield return 2;             yield return 3;         } The compiler implements this by defining a new class that implements a state machine. This has an integer state that records which yield point we should go to if we are resumed. It also has a field that records the Current value of the enumerator and a field for recording the thread. This latter value is used for optimising the creation of iterator instances. [CompilerGenerated] private sealed class d__0 : IEnumerable, IEnumerable, IEnumerator, IEnumerator, IDisposable {     // Fields     private int 1__state;     private int 2__current;     public Program 4__this;     private int l__initialThreadId; The body gets converted into the code to construct and initialize this new class. private IEnumerable GetItems() {     d__0 d__ = new d__0(-2);     d__.4__this = this;     return d__; } When the class is constructed we set the state, which was passed through as -2 and the current thread. public d__0(int 1__state) {     this.1__state = 1__state;     this.l__initialThreadId = Thread.CurrentThread.ManagedThreadId; } The state needs to be set to 0 to represent a valid enumerator and this is done in the GetEnumerator method which optimises for the usual case where the returned enumerator is only used once. IEnumerator IEnumerable.GetEnumerator() {     if ((Thread.CurrentThread.ManagedThreadId == this.l__initialThreadId)               && (this.1__state == -2))     {         this.1__state = 0;         return this;     } The state machine itself is implemented inside the MoveNext method. private bool MoveNext() {     switch (this.1__state)     {         case 0:             this.1__state = -1;             this.2__current = 1;             this.1__state = 1;             return true;         case 1:             this.1__state = -1;             this.2__current = 2;             this.1__state = 2;             return true;         case 2:             this.1__state = -1;             this.2__current = 3;             this.1__state = 3;             return true;         case 3:             this.1__state = -1;             break;     }     return false; } At each stage, the current value of the state is used to determine how far we got, and then we generate the next value which we return after recording the next state. Finally we return false from the MoveNext to signify the end of the sequence. Of course, that example was really simple. The original method body didn't have any local variables. Any local variables need to live between the calls to MoveNext and so they need to be transformed into fields in much the same way that we did in the case of the lambda expression. More complicated MoveNext methods are required to deal with resources that need to be disposed when the iterator finishes, and sometimes the compiler uses a temporary variable to hold the return value. Why all of this explanation? We've implemented the de-compilation of iterators in the current EAP version of Reflector (7). This contrasts with previous version where all you could do was look at the MoveNext method and try to figure out the control flow. There's a fair amount of things we have to do. We have to spot the use of a CompilerGenerated class which implements the Enumerator pattern. We need to go to the class and figure out the fields corresponding to the local variables. We then need to go to the MoveNext method and try to break it into the various possible states and spot the state transitions. We can then take these pieces and put them back together into an object model that uses yield return to show the transition points. After that Reflector can carry on optimising using its usual optimisations. The pattern matching is currently a little too sensitive to changes in the code generation, and we only do a limited analysis of the MoveNext method to determine use of the compiler generated fields. In some ways, it is a pity that iterators are compiled away and there is no metadata that reflects the original intent. Without it, we are always going to dependent on our knowledge of the compiler's implementation. For example, we have noticed that the Async CTP changes the way that iterators are code generated, so we'll have to do some more work to support that. However, with that warning in place, we seem to do a reasonable job of decompiling the iterators that are built into the framework. Hopefully, the EAP will give us a chance to find examples where we don't spot the pattern correctly or regenerate the wrong code, and we can improve things. Please give it a go, and report any problems.

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  • Webcast Q&A: ING on How to Scale Role Management and Compliance

    - by Tanu Sood
    Thanks to all who attended the live webcast we hosted on ING: Scaling Role Management and Access Certifications to Thousands of Applications on Wed, April 11th. Those of you who couldn’t join us, the webcast replay is now available. Many thanks to our guest speaker, Mark Robison, Enterprise Architect at ING for walking us through ING’s drivers and rationale for the platform approach, the phased implementation strategy, results & metrics, roadmap and recommendations. We greatly appreciate the insight he shared with us all on the deployment synergies between Oracle Identity Manager (OIM) and Oracle Identity Analytics (OIA) to enforce streamlined user and role management and scalable compliance. Mark was also kind enough to walk us through specific solutions features that helped ING manage the problem of role explosion and implement closed loop remediation. Our host speaker, Neil Gandhi, Principal Product Manager, Oracle rounded off the presentation by discussing common use cases and deployment scenarios we see organizations implement to automate user/identity administration and enforce closed-loop scalable compliance. Neil also called out the specific features in Oracle Identity Analytics 11gR1 that cater to expediting and streamlining compliance processes such as access certifications. While we tackled a few questions during the webcast, we have captured the responses to those that we weren’t able to get to here; our sincere thanks to Mark Robison for taking the time to respond to questions specific to ING’s implementation and strategy. Q. Did you include business friendly entitlment descriptions, or is the business seeing application descriptors A. We include very business friendly descriptions.  The OIA tool has the facility to allow this. Q. When doing attestation on job change, who is in the workflow to review and confirm that the employee should continue to have access? Is that a best practice?   A. The new and old manager  are in the workflow.  The tool can check for any Separation of Duties (SOD) violations with both having similiar accesses.  It may not be a best practice, but it is a reality of doing your old and new job for a transition period on a transfer. Q. What versions of OIM and OIA are being used at ING?   A. OIM 11gR1 and OIA 11gR1; the very latest versions available. Q. Are you using an entitlements / role catalog?   A. Yes. We use both roles and entitlements. Q. What specific unexpected benefits did the Identity Warehouse provide ING?   A. The most unanticipated was to help Legal Hold identify user ID's in the various applications.   Other benefits included providing a one stop shop for all aggregated ID information. Q. How fine grained are your application and entitlements? Did OIA, OIM support that level of granularity?   A. We have some very fine grained entitlements, but we role this up into approved Roles to allow for easier management.   For managing very fine grained entitlements, Oracle offers the Oracle Entitlement Server.  We currently do not own this software but are considering it. Q. Do you allow any individual access or is everything truly role based?   A. We are a hybrid environment with roles and individual positive and negative entitlements Q. Did you use an Agile methodology like scrum to deliver functionality during your project? A. We started with waterfall, but used an agile approach to provide benefits after the initial implementation Q. How did you handle rolling out the standard ID format to existing users? A. We just used the standard IDs for new users.  We have not taken on a project to address the existing nonstandard IDs. Q. To avoid role explosion, how do you deal with apps that require more than a couple of entitlement TYPES? For example, an app may have different levels of access and it may need to know the user's country/state to associate them with particular customers.   A. We focus on the functional user and craft the role around their daily job requirements.  The role captures the required application entitlements.  To keep role explosion down, we use role mining in OIA and also meet and interview the business.  It is an iterative process to get role consensus. Q. Great presentation! How many rounds of Certifications has ING performed so far?  A. Around 7 quarters and constant certifications on transfer. Q. Did you have executive support from the top down   A. Yes  The executive support was key to our success. Q. For your cloud instance are you using OIA or OIM as SaaS?  A. No.  We are just provisioning and deprovisioning to various Cloud providers.  (Service Now is an example) Q. How do you ensure a role owner does not get more priviliges as are intended and thus violates another role, e,g, a DBA Roles should not get tor rigt to run somethings as root, as this would affect the root role? A. We have SOD  checks.  Also all Roles are initially approved by external audit and the role owners have to certify the roles and any changes Q. What is your ratio of employees to roles?   A. We are still in process going through our various lines of business, so I do not have a final ratio.  From what we have seen, the ratio varies greatly depending on the Line of Business and the diversity of Job Functions.  For standardized lines of business such as call centers, the ratio is very good where we can have a single role that covers many employees.  For specialized lines of business like treasury, it can be one or two people per role. Q. Is ING using Oracle On Demand service ?   A. No Q. Do you have to implement or migrate to OIM in order to get the Identity Warehouse, or can OIA provide the identity warehouse as well if you haven't reached OIM yet? A. No, OIM deployment is not required to implement OIA’s Identity Warehouse but as you heard during the webcast, there are tremendous deployment synergies in deploying both OIA and OIM together. Q. When is the Security Governor product coming out? A. Oracle Security Governor for Healthcare is available today. Hope you enjoyed the webcast and we look forward to having you join us for the next webcast in the Customers Talk: Identity as a Platform webcast series: Toyota: Putting Customers First – Identity Platform as a Business Enabler Wednesday, May 16th at 10 am PST/ 1 pm EST Register Today You can also register for a live event at a city near you where Aberdeen’s Derek Brink will discuss the survey results from the recently published report “Analyzing Platform vs. Point Solution Approach in Identity”. And, you can do a quick (& free)  online assessment of your identity programs by benchmarking it against the 160 organizations surveyed  in the Aberdeen report, compliments of Oracle. Here’s the slide deck from our ING webcast: ING webcast platform View more presentations from OracleIDM

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  • Why Does Adding a UDF or Code Truncates the # of Resources in List?

    - by Jeffrey McDaniel
    Go to the Primavera - Resource Assignment History subject area.  Go under Resources, General and add fields Resource Id, Resource Name and Current Flag. Because this is using a historical subject area with Type II slowly changing dimensions for Resources you may get multiple rows for each resource if there have been any changes on the resource.  You may see a few records with current flags = 0, and you will see a row with current flag = 1 for all resources. Current flag = 1 represents this is the most up to date row for this resource.  In this query the OBI server is only querying the W_RESOURCE_HD dimension.  (Query from nqquery log) select distinct 0 as c1,      D1.c1 as c2,      D1.c2 as c3,      D1.c3 as c4 from       (select distinct T10745.CURRENT_FLAG as c1,                T10745.RESOURCE_ID as c2,                T10745.RESOURCE_NAME as c3           from                 W_RESOURCE_HD T10745 /* Dim_W_RESOURCE_HD_Resource */            where  ( T10745.LAST_RUN_PER_DAY_FLAG = 1 )       ) D1 If you add a resource code to the query now it is forcing the OBI server to include data from W_RESOURCE_HD, W_CODES_RESOURCE_HD, as well as W_ASSIGNMENT_SPREAD_HF. Because the Resource and Resource Codes are in different dimensions they must be joined through a common fact table. So if at anytime you are pulling data from different dimensions it will ALWAYS pass through the fact table in that subject areas. One rule is if there is no fact value related to that dimensional data then nothing will show. In this case if you have a list of 100 resources when you query just Resource Id, Resource Name and Current Flag but when you add a Resource Code the list drops to 60 it could be because those resources exist at a dictionary level but are not assigned to any activities and therefore have no facts. As discussed in a previous blog, its all about the facts.   Here is a look at the query returned from the OBI server when trying to query Resource Id, Resource Name, Current Flag and a Resource Code.  You'll see in the query there is an actual fact included (AT_COMPLETION_UNITS) even though it is never returned when viewing the data through the Analysis. select distinct 0 as c1,      D1.c2 as c2,      D1.c3 as c3,      D1.c4 as c4,      D1.c5 as c5,      D1.c1 as c6 from       (select sum(T10754.AT_COMPLETION_UNITS) as c1,                T10706.CODE_VALUE_02 as c2,                T10745.CURRENT_FLAG as c3,                T10745.RESOURCE_ID as c4,                T10745.RESOURCE_NAME as c5           from                 W_RESOURCE_HD T10745 /* Dim_W_RESOURCE_HD_Resource */ ,                W_CODES_RESOURCE_HD T10706 /* Dim_W_CODES_RESOURCE_HD_Resource_Codes_HD */ ,                W_ASSIGNMENT_SPREAD_HF T10754 /* Fact_W_ASSIGNMENT_SPREAD_HF_Assignment_Spread */            where  ( T10706.RESOURCE_OBJECT_ID = T10754.RESOURCE_OBJECT_ID and T10706.LAST_RUN_PER_DAY_FLAG = 1 and T10745.ROW_WID = T10754.RESOURCE_WID and T10745.LAST_RUN_PER_DAY_FLAG = 1 and T10754.LAST_RUN_PER_DAY_FLAG = 1 )            group by T10706.CODE_VALUE_02, T10745.RESOURCE_ID, T10745.RESOURCE_NAME, T10745.CURRENT_FLAG      ) D1 order by c4, c5, c3, c2 When querying in any subject area and you cross different dimensions, especially Type II slowly changing dimensions, if the result set appears to be short the first place to look is to see if that object has associated facts.

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  • DBA Best Practices - A Blog Series: Episode 1 - Backups

    - by Argenis
      This blog post is part of the DBA Best Practices series, on which various topics of concern for daily database operations are discussed. Your feedback and comments are very much welcome, so please drop by the comments section and be sure to leave your thoughts on the subject. Morning Coffee When I was a DBA, the first thing I did when I sat down at my desk at work was checking that all backups have completed successfully. It really was more of a ritual, since I had a dual system in place to check for backup completion: 1) the scheduled agent jobs to back up the databases were set to alert the NOC in failure, and 2) I had a script run from a central server every so often to check for any backup failures. Why the redundancy, you might ask. Well, for one I was once bitten by the fact that database mail doesn't work 100% of the time. Potential causes for failure include issues on the SMTP box that relays your server email, firewall problems, DNS issues, etc. And so to be sure that my backups completed fine, I needed to rely on a mechanism other than having the servers do the taking - I needed to interrogate the servers and ask each one if an issue had occurred. This is why I had a script run every so often. Some of you might have monitoring tools in place like Microsoft System Center Operations Manager (SCOM) or similar 3rd party products that would track all these things for you. But at that moment, we had no resort but to write our own Powershell scripts to do it. Now it goes without saying that if you don't have backups in place, you might as well find another career. Your most sacred job as a DBA is to protect the data from a disaster, and only properly safeguarded backups can offer you peace of mind here. "But, we have a cluster...we don't need backups" Sadly I've heard this line more than I would have liked to. You need to understand that a cluster is comprised of shared storage, and that is precisely your single point of failure. A cluster will protect you from an issue at the Operating System level, and also under an outage of any SQL-related service or dependent devices. But it will most definitely NOT protect you against corruption, nor will it protect you against somebody deleting data from a table - accidentally or otherwise. Backup, fine. How often do I take a backup? The answer to this is something you will hear frequently when working with databases: it depends. What does it depend on? For one, you need to understand how much data your business is willing to lose. This is what's called Recovery Point Objective, or RPO. If you don't know how much data your business is willing to lose, you need to have an honest and realistic conversation about data loss expectations with your customers, internal or external. From my experience, their first answer to the question "how much data loss can you withstand?" will be "zero". In that case, you will need to explain how zero data loss is very difficult and very costly to achieve, even in today's computing environments. Do you want to go ahead and take full backups of all your databases every hour, or even every day? Probably not, because of the impact that taking a full backup can have on a system. That's what differential and transaction log backups are for. Have I answered the question of how often to take a backup? No, and I did that on purpose. You need to think about how much time you have to recover from any event that requires you to restore your databases. This is what's called Recovery Time Objective. Again, if you go ask your customer how long of an outage they can withstand, at first you will get a completely unrealistic number - and that will be your starting point for discussing a solution that is cost effective. The point that I'm trying to get across is that you need to have a plan. This plan needs to be practiced, and tested. Like a football playbook, you need to rehearse the moves you'll perform when the time comes. How often is up to you, and the objective is that you feel better about yourself and the steps you need to follow when emergency strikes. A backup is nothing more than an untested restore Backups are files. Files are prone to corruption. Put those two together and realize how you feel about those backups sitting on that network drive. When was the last time you restored any of those? Restoring your backups on another box - that, by the way, doesn't have to match the specs of your production server - will give you two things: 1) peace of mind, because now you know that your backups are good and 2) a place to offload your consistency checks with DBCC CHECKDB or any of the other DBCC commands like CHECKTABLE or CHECKCATALOG. This is a great strategy for VLDBs that cannot withstand the additional load created by the consistency checks. If you choose to offload your consistency checks to another server though, be sure to run DBCC CHECKDB WITH PHYSICALONLY on the production server, and if you're using SQL Server 2008 R2 SP1 CU4 and above, be sure to enable traceflags 2562 and/or 2549, which will speed up the PHYSICALONLY checks further - you can read more about this enhancement here. Back to the "How Often" question for a second. If you have the disk, and the network latency, and the system resources to do so, why not backup the transaction log often? As in, every 5 minutes, or even less than that? There's not much downside to doing it, as you will have to clear the log with a backup sooner than later, lest you risk running out space on your tlog, or even your drive. The one drawback to this approach is that you will have more files to deal with at restore time, and processing each file will add a bit of extra time to the entire process. But it might be worth that time knowing that you minimized the amount of data lost. Again, test your plan to make sure that it matches your particular needs. Where to back up to? Network share? Locally? SAN volume? This is another topic where everybody has a favorite choice. So, I'll stick to mentioning what I like to do and what I consider to be the best practice in this regard. I like to backup to a SAN volume, i.e., a drive that actually lives in the SAN, and can be easily attached to another server in a pinch, saving you valuable time - you wouldn't need to restore files on the network (slow) or pull out drives out a dead server (been there, done that, it’s also slow!). The key is to have a copy of those backup files made quickly, and, if at all possible, to a remote target on a different datacenter - or even the cloud. There are plenty of solutions out there that can help you put such a solution together. That right there is the first step towards a practical Disaster Recovery plan. But there's much more to DR, and that's material for a different blog post in this series.

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  • Secure Your Wireless Router: 8 Things You Can Do Right Now

    - by Chris Hoffman
    A security researcher recently discovered a backdoor in many D-Link routers, allowing anyone to access the router without knowing the username or password. This isn’t the first router security issue and won’t be the last. To protect yourself, you should ensure that your router is configured securely. This is about more than just enabling Wi-Fi encryption and not hosting an open Wi-Fi network. Disable Remote Access Routers offer a web interface, allowing you to configure them through a browser. The router runs a web server and makes this web page available when you’re on the router’s local network. However, most routers offer a “remote access” feature that allows you to access this web interface from anywhere in the world. Even if you set a username and password, if you have a D-Link router affected by this vulnerability, anyone would be able to log in without any credentials. If you have remote access disabled, you’d be safe from people remotely accessing your router and tampering with it. To do this, open your router’s web interface and look for the “Remote Access,” “Remote Administration,” or “Remote Management” feature. Ensure it’s disabled — it should be disabled by default on most routers, but it’s good to check. Update the Firmware Like our operating systems, web browsers, and every other piece of software we use, router software isn’t perfect. The router’s firmware — essentially the software running on the router — may have security flaws. Router manufacturers may release firmware updates that fix such security holes, although they quickly discontinue support for most routers and move on to the next models. Unfortunately, most routers don’t have an auto-update feature like Windows and our web browsers do — you have to check your router manufacturer’s website for a firmware update and install it manually via the router’s web interface. Check to be sure your router has the latest available firmware installed. Change Default Login Credentials Many routers have default login credentials that are fairly obvious, such as the password “admin”. If someone gained access to your router’s web interface through some sort of vulnerability or just by logging onto your Wi-Fi network, it would be easy to log in and tamper with the router’s settings. To avoid this, change the router’s password to a non-default password that an attacker couldn’t easily guess. Some routers even allow you to change the username you use to log into your router. Lock Down Wi-Fi Access If someone gains access to your Wi-Fi network, they could attempt to tamper with your router — or just do other bad things like snoop on your local file shares or use your connection to downloaded copyrighted content and get you in trouble. Running an open Wi-Fi network can be dangerous. To prevent this, ensure your router’s Wi-Fi is secure. This is pretty simple: Set it to use WPA2 encryption and use a reasonably secure passphrase. Don’t use the weaker WEP encryption or set an obvious passphrase like “password”. Disable UPnP A variety of UPnP flaws have been found in consumer routers. Tens of millions of consumer routers respond to UPnP requests from the Internet, allowing attackers on the Internet to remotely configure your router. Flash applets in your browser could use UPnP to open ports, making your computer more vulnerable. UPnP is fairly insecure for a variety of reasons. To avoid UPnP-based problems, disable UPnP on your router via its web interface. If you use software that needs ports forwarded — such as a BitTorrent client, game server, or communications program — you’ll have to forward ports on your router without relying on UPnP. Log Out of the Router’s Web Interface When You’re Done Configuring It Cross site scripting (XSS) flaws have been found in some routers. A router with such an XSS flaw could be controlled by a malicious web page, allowing the web page to configure settings while you’re logged in. If your router is using its default username and password, it would be easy for the malicious web page to gain access. Even if you changed your router’s password, it would be theoretically possible for a website to use your logged-in session to access your router and modify its settings. To prevent this, just log out of your router when you’re done configuring it — if you can’t do that, you may want to clear your browser cookies. This isn’t something to be too paranoid about, but logging out of your router when you’re done using it is a quick and easy thing to do. Change the Router’s Local IP Address If you’re really paranoid, you may be able to change your router’s local IP address. For example, if its default address is 192.168.0.1, you could change it to 192.168.0.150. If the router itself were vulnerable and some sort of malicious script in your web browser attempted to exploit a cross site scripting vulnerability, accessing known-vulnerable routers at their local IP address and tampering with them, the attack would fail. This step isn’t completely necessary, especially since it wouldn’t protect against local attackers — if someone were on your network or software was running on your PC, they’d be able to determine your router’s IP address and connect to it. Install Third-Party Firmwares If you’re really worried about security, you could also install a third-party firmware such as DD-WRT or OpenWRT. You won’t find obscure back doors added by the router’s manufacturer in these alternative firmwares. Consumer routers are shaping up to be a perfect storm of security problems — they’re not automatically updated with new security patches, they’re connected directly to the Internet, manufacturers quickly stop supporting them, and many consumer routers seem to be full of bad code that leads to UPnP exploits and easy-to-exploit backdoors. It’s smart to take some basic precautions. Image Credit: Nuscreen on Flickr     

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  • Ubuntu 12.04 + Wifi not working

    - by user171154
    i'm having problems connecting over wireless. At the moment, I'm using wicd. It seems to get stuck on "Verifying AP association...". Without wicd I can get the connection up and ping the Net - but if I take eth0 down (ifconfig eth0 down), my wireless goes away too (same result if I unplug the wire instead). wicd is the only way I can bring eth0 back (which is the main reason I'm using it) - ifconfig eth0 and/or ifup eth0 do not re-enable the connection (I just discovered it leaves out the gateway. Adding the gateway back in re-enables the connection including wifi; I didn't want to delete the info about wicd above in case it gives someone an idea.) Doing it manually, despite the errors (which it would be nice to also resolve) - allows me to ping the outside world: ifup wlan0 ioctl[SIOCSIWENCODEEXT]: Invalid argument ioctl[SIOCSIWENCODEEXT]: Invalid argument ssh stop/waiting ssh start/running, process 17336 ping -I wlan0 -c 4 8.8.8.8 PING 8.8.8.8 (8.8.8.8) from 192.168.0.12 wlan0: 56(84) bytes of data. 64 bytes from 8.8.8.8: icmp_req=1 ttl=43 time=48.8 ms 64 bytes from 8.8.8.8: icmp_req=2 ttl=43 time=47.9 ms 64 bytes from 8.8.8.8: icmp_req=3 ttl=43 time=48.7 ms 64 bytes from 8.8.8.8: icmp_req=4 ttl=43 time=53.2 ms --- 8.8.8.8 ping statistics --- 4 packets transmitted, 4 received, 0% packet loss, time 3003ms rtt min/avg/max/mdev = 47.975/49.711/53.235/2.063 ms # iwconfig lo no wireless extensions. wlan0 IEEE 802.11bgn ESSID:"TPLINK" Mode:Managed Frequency:2.427 GHz Access Point: 64:66:xx:xx:xx:22 Bit Rate=108 Mb/s Tx-Power=27 dBm Retry long limit:7 RTS thr:off Fragment thr:off Encryption key:off Power Management:off Link Quality=70/70 Signal level=-39 dBm Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0 Tx excessive retries:0 Invalid misc:3 Missed beacon:0 bus info: pci@0000:03:00.0 logical name: wlan0 version: 01 serial: f0:7d:68:c1:b4:13 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress msix bus_master cap_list ethernet physical wireless configuration: broadcast=yes driver=ath9k driverversion=3.2.0-67-generic-pae firmware=N/A latency=0 link=no multicast=yes wireless=IEEE 802.11bgn resources: irq:17 memory:dfbf0000-dfbfffff ip route default via 192.168.0.1 dev eth0 default via 192.168.0.1 dev wlan0 metric 100 169.254.0.0/16 dev wlan0 scope link metric 1000 192.168.0.0/24 dev eth0 proto kernel scope link src 192.168.0.102 192.168.0.0/24 dev wlan0 proto kernel scope link src 192.168.0.12 (For the record, I have no idea what the 169.254.0.0 address is doing there.) uname -a 3.2.0-67-generic-pae #101-Ubuntu SMP Tue Jul 15 18:04:54 UTC 2014 i686 i686 i386 GNU/Linux lshw -C network *-network description: Ethernet interface product: NetXtreme BCM5751 Gigabit Ethernet PCI Express vendor: Broadcom Corporation physical id: 0 bus info: pci@0000:02:00.0 logical name: eth0 version: 01 serial: 00:11:11:59:fc:09 size: 100Mbit/s capacity: 1Gbit/s width: 64 bits clock: 33MHz capabilities: pm vpd msi pciexpress bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt 1000bt-fd autonegotiation configuration: autonegotiation=on broadcast=yes driver=tg3 driverversion=3.121 duplex=full firmware=5751-v3.23a ip=192.168.0.102 latency=0 link=yes multicast=yes port=twisted pair speed=100Mbit/s resources: irq:16 memory:dfcf0000-dfcfffff *-network description: Wireless interface product: AR5418 Wireless Network Adapter [AR5008E 802.11(a)bgn] (PCI-Express) vendor: Qualcomm Atheros physical id: 0 /etc/network/interfaces # interfaces(5) file used by ifup(8) and ifdown(8) auto lo iface lo inet loopback source /etc/network/interfaces.eth0 source /etc/network/interfaces.wlan0 /etc/network/interfaces.eth0 #Main Interface auto eth0 iface eth0 inet static address 192.168.0.102 netmask 255.255.255.0 gateway 192.168.0.1 /etc/network/interfaces.wlan0 auto wlan0 iface wlan0 inet static address 192.168.0.12 gateway 192.168.0.1 dns-nameservers 192.168.0.1 8.8.8.8 netmask 255.255.255.0 wpa-driver wext wpa-ssid TPLINK wpa-ap-scan 1 wpa-proto RSN wpa-pairwise CCMP wpa-group CCMP wpa-key-mgmt WPA-PSK wpa-psk dca1badb5fd4e9axxx4xxdaaxxfa91xx610bxx6a7d57ef67af9809dxx6af42e39 /etc/wpa_supplicant.conf ctrl_interface=/var/run/wpa_supplicant network={ ssid="TPLINK" psk="my password" key_mgmt=WPA-PSK proto=RSN pairwise=CCMP group=CCMP } ifdown eth0 ifdown: interface eth0 not configured ifconfig eth0 Link encap:Ethernet HWaddr 00:11:xx:xx:xx:09 inet addr:192.168.0.102 Bcast:192.168.0.255 Mask:255.255.255.0 inet6 addr: fe80::211:11ff:fe59:fc09/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:213690 errors:0 dropped:0 overruns:0 frame:0 TX packets:155266 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:220057808 (220.0 MB) TX bytes:21137696 (21.1 MB) Interrupt:16 lo Link encap:Local Loopback inet addr:127.0.0.1 Mask:255.0.0.0 inet6 addr: ::1/128 Scope:Host UP LOOPBACK RUNNING MTU:16436 Metric:1 RX packets:196412 errors:0 dropped:0 overruns:0 frame:0 TX packets:196412 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:153270697 (153.2 MB) TX bytes:153270697 (153.2 MB) wlan0 Link encap:Ethernet HWaddr f0:7d:xx:xx:xx:13 inet addr:192.168.0.12 Bcast:192.168.0.255 Mask:255.255.255.0 inet6 addr: fe80::f27d:68ff:fec1:b413/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:11335 errors:0 dropped:0 overruns:0 frame:0 TX packets:7287 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:2563290 (2.5 MB) TX bytes:855746 (855.7 KB) ifconfig eth0 down ifconfig eth0 Link encap:Ethernet HWaddr 00:xx:xx:xx:xx:09 inet addr:192.168.0.102 Bcast:192.168.0.255 Mask:255.255.255.0 inet6 addr: fe80::211:11ff:fe59:fc09/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:2 errors:0 dropped:0 overruns:0 frame:0 TX packets:1 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:192 (192.0 B) TX bytes:94 (94.0 B) Interrupt:16 lo Link encap:Local Loopback inet addr:127.0.0.1 Mask:255.0.0.0 inet6 addr: ::1/128 Scope:Host UP LOOPBACK RUNNING MTU:16436 Metric:1 RX packets:196418 errors:0 dropped:0 overruns:0 frame:0 TX packets:196418 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:153270871 (153.2 MB) TX bytes:153270871 (153.2 MB) wlan0 Link encap:Ethernet HWaddr f0:7d:xx:xx:xx:13 inet addr:192.168.0.12 Bcast:192.168.0.255 Mask:255.255.255.0 inet6 addr: fe80::f27d:68ff:fec1:b413/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:11359 errors:0 dropped:0 overruns:0 frame:0 TX packets:7293 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:2565482 (2.5 MB) TX bytes:856363 (856.3 KB) ip route default via 192.168.0.1 dev wlan0 metric 100 169.254.0.0/16 dev wlan0 scope link metric 1000 192.168.0.0/24 dev wlan0 proto kernel scope link src 192.168.0.12 192.168.0.0/24 dev eth0 proto kernel scope link src 192.168.0.102 ping -I wlan0 -c 4 8.8.8.8 PING 8.8.8.8 (8.8.8.8) from 192.168.0.12 wlan0: 56(84) bytes of data. --- 8.8.8.8 ping statistics --- 4 packets transmitted, 0 received, 100% packet loss, time 3024ms ping -I eth0 -c 3 router PING router (192.168.0.1) from 192.168.0.102 eth0: 56(84) bytes of data. --- router ping statistics --- 3 packets transmitted, 0 received, 100% packet loss, time 2015ms ping -I wlan0 -c 3 router PING router (192.168.0.1) from 192.168.0.12 wlan0: 56(84) bytes of data. --- router ping statistics --- 3 packets transmitted, 0 received, 100% packet loss, time 2014ms Let me know if you need more info. Thank you in advance.

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  • Testing Workflows &ndash; Test-First

    - by Timothy Klenke
    Originally posted on: http://geekswithblogs.net/TimothyK/archive/2014/05/30/testing-workflows-ndash-test-first.aspxThis is the second of two posts on some common strategies for approaching the job of writing tests.  The previous post covered test-after workflows where as this will focus on test-first.  Each workflow presented is a method of attack for adding tests to a project.  The more tools in your tool belt the better.  So here is a partial list of some test-first methodologies. Ping Pong Ping Pong is a methodology commonly used in pair programing.  One developer will write a new failing test.  Then they hand the keyboard to their partner.  The partner writes the production code to get the test passing.  The partner then writes the next test before passing the keyboard back to the original developer. The reasoning behind this testing methodology is to facilitate pair programming.  That is to say that this testing methodology shares all the benefits of pair programming, including ensuring multiple team members are familiar with the code base (i.e. low bus number). Test Blazer Test Blazing, in some respects, is also a pairing strategy.  The developers don’t work side by side on the same task at the same time.  Instead one developer is dedicated to writing tests at their own desk.  They write failing test after failing test, never touching the production code.  With these tests they are defining the specification for the system.  The developer most familiar with the specifications would be assigned this task. The next day or later in the same day another developer fetches the latest test suite.  Their job is to write the production code to get those tests passing.  Once all the tests pass they fetch from source control the latest version of the test project to get the newer tests. This methodology has some of the benefits of pair programming, namely lowering the bus number.  This can be good way adding an extra developer to a project without slowing it down too much.  The production coder isn’t slowed down writing tests.  The tests are in another project from the production code, so there shouldn’t be any merge conflicts despite two developers working on the same solution. This methodology is also a good test for the tests.  Can another developer figure out what system should do just by reading the tests?  This question will be answered as the production coder works there way through the test blazer’s tests. Test Driven Development (TDD) TDD is a highly disciplined practice that calls for a new test and an new production code to be written every few minutes.  There are strict rules for when you should be writing test or production code.  You start by writing a failing (red) test, then write the simplest production code possible to get the code working (green), then you clean up the code (refactor).  This is known as the red-green-refactor cycle. The goal of TDD isn’t the creation of a suite of tests, however that is an advantageous side effect.  The real goal of TDD is to follow a practice that yields a better design.  The practice is meant to push the design toward small, decoupled, modularized components.  This is generally considered a better design that large, highly coupled ball of mud. TDD accomplishes this through the refactoring cycle.  Refactoring is only possible to do safely when tests are in place.  In order to use TDD developers must be trained in how to look for and repair code smells in the system.  Through repairing these sections of smelly code (i.e. a refactoring) the design of the system emerges. For further information on TDD, I highly recommend the series “Is TDD Dead?”.  It discusses its pros and cons and when it is best used. Acceptance Test Driven Development (ATDD) Whereas TDD focuses on small unit tests that concentrate on a small piece of the system, Acceptance Tests focuses on the larger integrated environment.  Acceptance Tests usually correspond to user stories, which come directly from the customer. The unit tests focus on the inputs and outputs of smaller parts of the system, which are too low level to be of interest to the customer. ATDD generally uses the same tools as TDD.  However, ATDD uses fewer mocks and test doubles than TDD. ATDD often complements TDD; they aren’t competing methods.  A full test suite will usually consist of a large number of unit (created via TDD) tests and a smaller number of acceptance tests. Behaviour Driven Development (BDD) BDD is more about audience than workflow.  BDD pushes the testing realm out towards the client.  Developers, managers and the client all work together to define the tests. Typically different tooling is used for BDD than acceptance and unit testing.  This is done because the audience is not just developers.  Tools using the Gherkin family of languages allow for test scenarios to be described in an English format.  Other tools such as MSpec or FitNesse also strive for highly readable behaviour driven test suites. Because these tests are public facing (viewable by people outside the development team), the terminology usually changes.  You can’t get away with the same technobabble you can with unit tests written in a programming language that only developers understand.  For starters, they usually aren’t called tests.  Usually they’re called “examples”, “behaviours”, “scenarios”, or “specifications”. This may seem like a very subtle difference, but I’ve seen this small terminology change have a huge impact on the acceptance of the process.  Many people have a bias that testing is something that comes at the end of a project.  When you say we need to define the tests at the start of the project many people will immediately give that a lower priority on the project schedule.  But if you say we need to define the specification or behaviour of the system before we can start, you’ll get more cooperation.   Keep these test-first and test-after workflows in your tool belt.  With them you’ll be able to find new opportunities to apply them.

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  • Simplifying Human Capital Management with Mobile Applications

    - by HCM-Oracle
    By Aaron Green If you're starting to think 'mobility' is a recurring theme in your reading, you'd be right. For those who haven't started to build organisational capabilities to leverage it, it's fair to say you're late to the party. The good news: better late than never. Research firm eMarketer says the worldwide smartphone audience will total 1.75 billion this year, while communications technology and services provider Ericsson suggests smartphones will triple to 5.6 billion globally by 2019. It should be no surprise, smart phone adoption is reaching the farthest corners of the globe; the subsequent impact of enterprise applications enabled by these devices is driving business performance improvement and will continue to do so. Companies using advanced workforce analytics can add significantly to the bottom line, while impacting customer satisfaction, quality and productivity. It's a statement that makes most business leaders sit forward in their chairs. Achieving these three standards is like sipping The Golden Elixir for the business world. No-one would argue their importance. So what are 'advanced workforce analytics?' Simply, they're unprecedented access to workforce trends and performance markers. Many are made possible by a mobile world and the enterprise applications that come with it on smart devices. Some refer to it as 'the consumerisation of IT'. As this phenomenon has matured and become more widely appreciated it has impacted the spectrum of functional units within an enterprise differently, but powerfully. Whether it's sales, HR, marketing, IT, or operations, all have benefited from a more mobile approach. It has been the catalyst for improvement in, and management of, the employee experience. The net result of which is happier customers. The obvious benefits but the lesser realised impact Most people understand that mobility allows for greater efficiency and productivity, collaboration and flexibility, but how that translates into business outcomes within the various functional groups is lesser known. In actuality mobility has helped galvanise partnerships between cross-functional groups within the enterprise. Where in some quarters it was once feared mobility could fragment a workforce, its rallying cry of support is coming from what you might describe as an unlikely source - HR. As the bedrock of an enterprise, it is conceivable HR might contemplate the possible negative impact of a mobile workforce that no-longer sits in an office, at the same desks every day. After all, who would know what they were doing or saying? How would they collaborate? It's reasonable to see why HR might have a legitimate claim to try and retain as much 'perceived control' as possible. The reality however is mobility has emancipated human capital and its management. Mobility and enterprise applications are expediting decision making. Google calls it Zero Moment of Truth, or ZMOT. It enables smoother operation and can contribute to faster growth. From a collaborative perspective, with the growing use of enterprise social media, which in many cases is being driven by HR, workforce planning and the tangible impact of change is much easier to map. This in turn provides a platform from which individuals and teams can thrive. With more agility and ability to anticipate, staff satisfaction and retention is higher, and real time feedback constant. The management team can save time, energy and costs with more accurate data, which is then intelligently applied across the workforce to truly engage with staff, customers and partners. From a human capital management (HCM) perspective, mobility can help you close the loop on true talent management. It can enhance what managers can offer and what employees can provide in return. It can create nested relationships and powerful partnerships. IT and HR - partners and stewards of mobility One effect of enterprise mobility is an evolution in the nature of the relationship between HR and IT from one of service provision to partnership. The reason for the dynamic shift is largely due to the 'bring your own device' (BYOD) movement, which is transitioning to a 'bring your own application' (BYOA) scenario. As enterprise technology has in some ways reverse-engineered its solutions to help manage this situation, the partnership between IT (the functional owner) and HR (the strategic enabler) is deeply entrenched. And it has to be. The CIO and the HR leader are faced with compliance and regulatory issues and concerns around information security and personal privacy on a daily basis, complicated by global reach and varied domestic legislation. There are tens of thousands of new mobile apps entering the market each month and, unlike many consumer applications which get downloaded but are often never opened again after initial perusal, enterprise applications are being relied upon by functional groups, not least by HR to enhance people management. It requires a systematic approach across all applications in use within the enterprise in order to ensure they're used to best effect. No turning back, and no desire to With real time analytics on performance and the ability for immediate feedback, there is no turning back for managers. In my experience with Oracle, our customers' operational efficiency is at record levels. It's clear as a result of the combination of individual KPIs and organisational goals, CIOs have been able to give HR leaders the ability to build predictive models that feed into an enterprise organisations' evolving strategy. It also helps them ensure regulatory compliance much more easily. Once an arduous task, with mobile enabled automation and quality data, compliance is simpler. Their world has changed for the better. For the CIO, mobility also assists them to optimise performance. While it doesn't come without challenges, mobile-enabled applications and the native experience users have with them means employees don't need high-level technical expertise to train users. It reduces the training and engagement required from the IT team so they can focus on other things that deliver value to the bottom line; all the while lowering the cost of assets and related maintenance work by simplifying processes. Rewards of a mobile enterprise outweigh risks With mobile tools allowing us to increasingly integrate our personal and professional lives, terms like "office hours" are becoming irrelevant, so work/life balance is a cultural must. Enterprises are expected to offer tools that enable workers to access information from anywhere, at any time, from any device. Employees want simplicity and convenience but it doesn't stop at private enterprise. This is a societal shift. Governments, which traditionally have been known to be slower to adopt newer technology, are also offering support for local businesses to go mobile. Several state government websites have advice on how to create mobile apps and more. And as recently as last week the Victorian Minister for Technology Gordon Rich-Phillips unveiled his State government's ICT roadmap for the next two years, which details an increased use of the public cloud, as well as mobile communications, and improved access to online data-sets. Tech giants are investing significantly in solutions designed to simplify mobile deployment and enablement. The mobility trend is creating a wave of change in the industry and driving transformation in the enterprise. If you're not on that wave, the business risk continues to rise as your competitiveness drops. Aaron is the Vice President of HCM Strategy at Oracle Corporation where he is responsible for researching and identifying emerging trends in the practice of Human Resources and works to deliver industry-leading technology solutions. Other responsibilities include, ownership of Oracle's innovative HCM solutions across JAPAC and enabling organisations to transform and modernise their workforce tools. Follow him on Twitter @aaronjgreen

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  • Metrics - A little knowledge can be a dangerous thing (or 'Why you're not clever enough to interpret metrics data')

    - by Jason Crease
    At RedGate Software, I work on a .NET obfuscator  called SmartAssembly.  Various features of it use a database to store various things (exception reports, name-mappings, etc.) The user is given the option of using either a SQL-Server database (which requires them to have Microsoft SQL Server), or a Microsoft Access MDB file (which requires nothing). MDB is the default option, but power-users soon switch to using a SQL Server database because it offers better performance and data-sharing. In the fashionable spirit of optimization and metrics, an obvious product-management question is 'Which is the most popular? SQL Server or MDB?' We've collected data about this fact, using our 'Feature-Usage-Reporting' technology (available as part of SmartAssembly) and more recently our 'Application Metrics' technology: Parameter Number of users % of total users Number of sessions Number of usages SQL Server 28 19.0 8115 8115 MDB 114 77.6 1449 1449 (As a disclaimer, please note than SmartAssembly has far more than 132 users . This data is just a selection of one build) So, it would appear that SQL-Server is used by fewer users, but more often. Great. But here's why these numbers are useless to me: Only the original developers understand the data What does a single 'usage' of 'MDB' mean? Does this happen once per run? Once per option change? On clicking the 'Obfuscate Now' button? When running the command-line version or just from the UI version? Each question could skew the data 10-fold either way, and the answers only known by the developer that instrumented the application in the first place. In other words, only the original developer can interpret the data - product-managers cannot interpret the data unaided. Most of the data is from uninterested users About half of people who download and run a free-trial from the internet quit it almost immediately. Only a small fraction use it sufficiently to make informed choices. Since the MDB option is the default one, we don't know how many of those 114 were people CHOOSING to use the MDB, or how many were JUST HAPPENING to use this MDB default for their 20-second trial. This is a problem we see across all our metrics: Are people are using X because it's the default or are they using X because they want to use X? We need to segment the data further - asking what percentage of each percentage meet our criteria for an 'established user' or 'informed user'. You end up spending hours writing sophisticated and dubious SQL queries to segment the data further. Not fun. You can't find out why they used this feature Metrics can answer the when and what, but not the why. Why did people use feature X? If you're anything like me, you often click on random buttons in unfamiliar applications just to explore the feature-set. If we listened uncritically to metrics at RedGate, we would eliminate the most-important and more-complex features which people actually buy the software for, leaving just big buttons on the main page and the About-Box. "Ah, that's interesting!" rather than "Ah, that's actionable!" People do love data. Did you know you eat 1201 chickens in a lifetime? But just 4 cows? Interesting, but useless. Often metrics give you a nice number: '5.8% of users have 3 or more monitors' . But unless the statistic is both SUPRISING and ACTIONABLE, it's useless. Most metrics are collected, reviewed with lots of cooing. and then forgotten. Unless a piece-of-data could change things, it's useless collecting it. People get obsessed with significance levels The first things that lots of people do with this data is do a t-test to get a significance level ("Hey! We know with 99.64% confidence that people prefer SQL Server to MDBs!") Believe me: other causes of error/misinterpretation in your data are FAR more significant than your t-test could ever comprehend. Confirmation bias prevents objectivity If the data appears to match our instinct, we feel satisfied and move on. If it doesn't, we suspect the data and dig deeper, plummeting down a rabbit-hole of segmentation and filtering until we give-up and move-on. Data is only useful if it can change our preconceptions. Do you trust this dodgy data more than your own understanding, knowledge and intelligence?  I don't. There's always multiple plausible ways to interpret/action any data Let's say we segment the above data, and get this data: Post-trial users (i.e. those using a paid version after the 14-day free-trial is over): Parameter Number of users % of total users Number of sessions Number of usages SQL Server 13 9.0 1115 1115 MDB 5 4.2 449 449 Trial users: Parameter Number of users % of total users Number of sessions Number of usages SQL Server 15 10.0 7000 7000 MDB 114 77.6 1000 1000 How do you interpret this data? It's one of: Mostly SQL Server users buy our software. People who can't afford SQL Server tend to be unable to afford or unwilling to buy our software. Therefore, ditch MDB-support. Our MDB support is so poor and buggy that our massive MDB user-base doesn't buy it.  Therefore, spend loads of money improving it, and think about ditching SQL-Server support. People 'graduate' naturally from MDB to SQL Server as they use the software more. Things are fine the way they are. We're marketing the tool wrong. The large number of MDB users represent uninformed downloaders. Tell marketing to aggressively target SQL Server users. To choose an interpretation you need to segment again. And again. And again, and again. Opting-out is correlated with feature-usage Metrics tends to be opt-in. This skews the data even further. Between 5% and 30% of people choose to opt-in to metrics (often called 'customer improvement program' or something like that). Casual trial-users who are uninterested in your product or company are less likely to opt-in. This group is probably also likely to be MDB users. How much does this skew your data by? Who knows? It's not all doom and gloom. There are some things metrics can answer well. Environment facts. How many people have 3 monitors? Have Windows 7? Have .NET 4 installed? Have Japanese Windows? Minor optimizations.  Is the text-box big enough for average user-input? Performance data. How long does our app take to start? How many databases does the average user have on their server? As you can see, questions about who-the-user-is rather than what-the-user-does are easier to answer and action. Conclusion Use SmartAssembly. If not for the metrics (called 'Feature-Usage-Reporting'), then at least for the obfuscation/error-reporting. Data raises more questions than it answers. Questions about environment are the easiest to answer.

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