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• What's new in the RightNow November 2012 release?

  - by Richard Lefebvre

  What new in the RightNow November 2012? In order to find out, please watch this tutorial with imbedded demonstration or read the November 2012 Release notes.   News Facts The November 2012 release of     Oracle’s RightNow CX Cloud Service marks the completion of development efforts for 2012 and continues Oracle’s commitment to enhancing the Oracle RightNow offering following the acquisition. New release delivers key capabilities designed to help organizations improve customer experiences in order to increase customer acquisition and retention, while reducing total cost of ownership. Part of the Oracle Cloud, Oracle RightNow CX Cloud Service now integrates Oracle RightNow Chat Cloud Service with Oracle Engagement Engine Cloud Service, helping organizations intelligently and proactively engage with customers through the right channel at the right time. Chat solutions have emerged as an important component of a cross-channel customer experience strategy. According to Forrester Research, Inc., chat adoption has risen dramatically between 2009 and 2011 from 19% to 37%, and it has the highest satisfaction level of all customer service channels at 62% satisfaction. (*) To help companies deliver enhanced customer experiences, Oracle has made significant investments in Oracle RightNow Chat Cloud Service throughout 2012. With the addition of rules-based engagement to existing capabilities such as co-browse, mobile chat, and cross-channel knowledge integration with the contact center, all delivered via the cloud, Oracle RightNow Chat Cloud Service is differentiated as the industry-leading chat solution. The Oracle Cloud offers a broad portfolio of software as-a-service applications, including Oracle Customer Service and Support Cloud Service, which is based on the Oracle RightNow CX Cloud Service. New Capabilities Key Oracle RightNow Chat Cloud Service and other cross-channel capabilities include: Chat Business Rules, with over 70 built-in rule conditions, leverage the Oracle Engagement Engine to help enable organizations capture rich visitor data and invoke complex actions and triggers. Chat Business Rules allow granular control over when to engage a customer via the chat channel based on customer behavior, customer profile information and operational information. Click-to-Call provides the option for a customer to engage with a live agent over the phone during the Web browsing experience. Chat Availability Controls provide organizations with the ability to throttle volume through the chat channel based on real-time agent availability and wait time thresholds. This ability to manage the channel more efficiently allows organizations to provide a better experience to customers using the chat channel. Strategic and Operational Chat Channel Analytics provide better insight into channel and agent productivity and utilization and effectiveness with both out-of-the-box reports and ad hoc reports. New chat channel analytics provide comprehensive metrics with full data transparency. Background Service Updates improve high availability metrics for Oracle RightNow Chat Cloud Service during service update periods, setting the industry leading standard for sales and service delivery to customers via the chat channel. Additional Capabilities include: Improved Web developer tools for more efficient self-service user interface design Improved administration for enhanced user sessions management Increased cross-channel community collaboration Enhanced extensibility widgets and syndication management Streamlined content management and analytics capabilities Read the full announcement here

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• InfiniBand Enabled Diskless PXE Boot

  - by Neeraj Gupta

  When you want to bring up a compute server in your environment and need InfiniBand connectivity, usually you go through various installation steps. This could involve operating systems like Linux, followed by a compatible InfiniBand software distribution, associated dependencies and configurations. What if you just want to run some InfiniBand diagnostics or troubleshooting tools from a test machine ? What if something happened to your primary machine and while recovering in rescue mode, you also need access to your InfiniBand network ? Often times we use opensource community supported small Linux distributions but they don't come with required InfiniBand support and tools. In this weblog, I am going to provide instructions on how to add InfniBand support to a specific Linux image - Parted Magic.This is a free to use opensource Linux distro often used to recover or rescue machines. The distribution itself will not be changed at all. Yes, you heard it right ! I have built an InfiniBand Add-on package that will be passed to the default kernel and initrd to get this all working. Pr-requisites You will need to have have a PXE server ready on your ethernet based network. The compute server you are trying to PXE boot should have a compatible IB HCA and must be connected to an active IB network. Required Downloads Download the Parted Magic small distribution for PXE from Parted Magic website. Download InfiniBand PXE Add On package. Right Click and Download from here. Do not extract contents of this file. You need to use it as is. Prepare PXE Server Extract the contents of downloaded pmagic distribution into a temporary directory. Inside the directory structure, you will see pmagic directory containing two files - bzImage and initrd.img. Copy this directory in your TFTP server's root directory. This is usually /tftpboot unless you have a different setup. For Example: cp pmagic_pxe_2012_2_27_x86_64.zip /tmp cd /tmp unzip pmagic_pxe_2012_2_27_x86_64.zip cd pmagic_pxe_2012_2_27_x86_64 # ls -l total 12 drwxr-xr-x  3 root root 4096 Feb 27 15:48 boot drwxr-xr-x  2 root root 4096 Mar 17 22:19 pmagic cp -r pmagic /tftpboot As I mentioned earlier, we dont change anything to the default pmagic distro. Simply provide the add-on package via PXE append options. If you are using a menu based PXE server, then add an entry to your menu. For example /tftpboot/pxelinux.cfg/default can be appended with following section. LABEL Diskless Boot With InfiniBand Support MENU LABEL Diskless Boot With InfiniBand Support KERNEL pmagic/bzImage APPEND initrd=pmagic/initrd.img,pmagic/ib-pxe-addon.cgz edd=off load_ramdisk=1 prompt_ramdisk=0 rw vga=normal loglevel=9 max_loop=256 TEXT HELP * A Linux Image which can be used to PXE Boot w/ IB tools ENDTEXT Note: Keep the line starting with "APPEND" as a single line. If you use host specific files in pxelinux.cfg, then you can use that specific file to add the above mentioned entry. Boot Computer over PXE Now boot your desired compute machine over PXE. This does not have to be over InfiniBand. Just use your standard ethernet interface and network. If using menus, then pick the new entry that you created in previous section. Enable IPoIB After a few minutes, you will be booted into Parted Magic environment. Open a terminal session and see if InfiniBand is enabled. You can use commands like: ifconfig -a ibstat ibv_devices ibv_devinfo If you are connected to InfiniBand network with an active Subnet Manager, then your IB interfaces must have come online by now. You can proceed and assign IP address to them. This will enable you at IPoIB layer. Example InfiniBand Diagnostic Tools I have added several InfiniBand Diagnistic tools in this add-on. You can use from following list: ibstat, ibstatus, ibv_devinfo, ibv_devices perfquery, smpquery ibnetdiscover, iblinkinfo.pl ibhosts, ibswitches, ibnodes Wrap Up This concludes this weblog. Here we saw how to bring up a computer with IPoIB and InfiniBand diagnostic tools without installing anything on it. Its almost like running diskless !

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• Big Data – Operational Databases Supporting Big Data – Key-Value Pair Databases and Document Databases – Day 13 of 21

  - by Pinal Dave

  In yesterday’s blog post we learned the importance of the Relational Database and NoSQL database in the Big Data Story. In this article we will understand the role of Key-Value Pair Databases and Document Databases Supporting Big Data Story. Now we will see a few of the examples of the operational databases. Relational Databases (Yesterday’s post) NoSQL Databases (Yesterday’s post) Key-Value Pair Databases (This post) Document Databases (This post) Columnar Databases (Tomorrow’s post) Graph Databases (Tomorrow’s post) Spatial Databases (Tomorrow’s post) Key Value Pair Databases Key Value Pair Databases are also known as KVP databases. A key is a field name and attribute, an identifier. The content of that field is its value, the data that is being identified and stored. They have a very simple implementation of NoSQL database concepts. They do not have schema hence they are very flexible as well as scalable. The disadvantages of Key Value Pair (KVP) database are that they do not follow ACID (Atomicity, Consistency, Isolation, Durability) properties. Additionally, it will require data architects to plan for data placement, replication as well as high availability. In KVP databases the data is stored as strings. Here is a simple example of how Key Value Database will look like: Key Value Name Pinal Dave Color Blue Twitter @pinaldave Name Nupur Dave Movie The Hero As the number of users grow in Key Value Pair databases it starts getting difficult to manage the entire database. As there is no specific schema or rules associated with the database, there are chances that database grows exponentially as well. It is very crucial to select the right Key Value Pair Database which offers an additional set of tools to manage the data and provides finer control over various business aspects of the same. Riak Rick is one of the most popular Key Value Database. It is known for its scalability and performance in high volume and velocity database. Additionally, it implements a mechanism for collection key and values which further helps to build manageable system. We will further discuss Riak in future blog posts. Key Value Databases are a good choice for social media, communities, caching layers for connecting other databases. In simpler words, whenever we required flexibility of the data storage keeping scalability in mind – KVP databases are good options to consider. Document Database There are two different kinds of document databases. 1) Full document Content (web pages, word docs etc) and 2) Storing Document Components for storage. The second types of the document database we are talking about over here. They use Javascript Object Notation (JSON) and Binary JSON for the structure of the documents. JSON is very easy to understand language and it is very easy to write for applications. There are two major structures of JSON used for Document Database – 1) Name Value Pairs and 2) Ordered List. MongoDB and CouchDB are two of the most popular Open Source NonRelational Document Database. MongoDB MongoDB databases are called collections. Each collection is build of documents and each document is composed of fields. MongoDB collections can be indexed for optimal performance. MongoDB ecosystem is highly available, supports query services as well as MapReduce. It is often used in high volume content management system. CouchDB CouchDB databases are composed of documents which consists fields and attachments (known as description). It supports ACID properties. The main attraction points of CouchDB are that it will continue to operate even though network connectivity is sketchy. Due to this nature CouchDB prefers local data storage. Document Database is a good choice of the database when users have to generate dynamic reports from elements which are changing very frequently. A good example of document usages is in real time analytics in social networking or content management system. Tomorrow In tomorrow’s blog post we will discuss about various other Operational Databases supporting Big Data. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Big Data, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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• CSV Anyone?

  - by Tim Dexter

  CSV, a dead format? With today's abilities to generate Excel output (Im working on some posts for the shiny new Excel templates) and the sophistication of the eText outputs, do you really need CSV? I guess so seeing as it was added after the base product was released as an enhancement. But I'd be interested in hearing use cases? I used to think the same of text output. But now Im working in the public sector where older technologies abound I can see a use for text output. Its also used as a machine readable format, etc. BIP still does not support a text format from its RTF templates but its very doable using XSL templates. Back to CSV, I noticed an enhancement in the big list of new stuff in the 10.1.3.4.1 rollup. You can now generate CSV from structured data ie a data template or a SQL XML query. This piqued my interest so I ran off a data template to CSV. Its interesting, in a geeky kinda way, I guess Im that way inclined.Here's my data structure:<EMPLOYEES> <LIST_G_DEPT> <G_DEPT>  <DEPARTMENT_ID>10</DEPARTMENT_ID>  <DEPARTMENT_NAME>Administration</DEPARTMENT_NAME>  <LIST_G_EMP>   <G_EMP>     <EMPLOYEE_ID>200</EMPLOYEE_ID>     <EMP_NAME>Jennifer Whalen</EMP_NAME>     <EMAIL>JWHALEN</EMAIL>     <PHONE_NUMBER>515.123.4444</PHONE_NUMBER>     <HIRE_DATE>1987-09-17T00:00:00.000-06:00</HIRE_DATE>     <SALARY>4400</SALARY>    </G_EMP>   </LIST_G_EMP>  <TOTAL_EMPS>1</TOTAL_EMPS>  <TOTAL_SALARY>4400</TOTAL_SALARY>  <AVG_SALARY>4400</AVG_SALARY>  <MAX_SALARY>4400</MAX_SALARY>  <MIN_SALARY>4400</MIN_SALARY> </G_DEPT>Poor ol Jennifer, she needs some help in the Admin department :0)Pushing this to CSV and BP completely flattens the data out so you get a completely denormalized data output in the CSV.TOTAL_SALARY,DEPARTMENT_ID,DEPARTMENT_NAME,MIN_SALARY,AVG_SALARY,MAX_SALARY,EMPLOYEE_ID,SALARY,PHONE_NUMBER,HIRE_DATE,EMP_NAME,EMAIL,TOTAL_EMPS4400,10,Administration,4400,4400,4400,200,4400,515.123.4444,1987-09-17T00:00:00.000-06:00,"Jennifer Whalen",JWHALEN,119000,20,Marketing,6000,9500,13000,201,13000,515.123.5555,1996-02-17T00:00:00.000-07:00,"Michael Hartstein",MHARTSTE,219000,20,Marketing,6000,9500,13000,202,6000,603.123.6666,1997-08-17T00:00:00.000-06:00,"Pat Fay",PFAY,2Useful? Its a little confusing to start with but it is completely de-normalized so there is lots of repetition. But if it floats your boat, you got it!

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• Recording Topics manually and automatically

  - by maria.cozzolino(at)oracle.com

  When you are recording UPK topics, the default mode for recording is manual recording, where you tell the system when to record each screen shot. This mode allows you to take the exact screen shot you need. However, it does get a bit tedious when you are recording long topics, especially if you forget to take a few screen shots. In UPK 3.5, a new version of recording was introduced - Automatic Recording. It was designed to simplify the recording process by automatically capturing screen shots as you perform your transaction. If you haven't experimented with Automatic Recording, I'd recommend you give it a try - it might make your recording life easier. If you are recording with sound, you can also narrate your topic while recording it. To turn on Automatic Recording: 1. In Tools/Options, there are two recorder tabs. The first tab, under content defaults, includes settings that you may want to share between developers, like whether keyboard shortcuts are automatically captured. 2. The second tab is the one that contains the personal preferences, like screen shot capture key and whether to record automatically or manually. On this tab, choose the option for Automatic Recording. 3. Save the settings. Note that this setting will NOT impact content defaults; this is for your user only. When you launch the recorder, you will notice a slightly different message with guidance on how to start and stop automatic recording. Once you start recording, the recorder window is hidden until the end of the recording session to allow you to capture your transaction. In the task tray, there is a series of icons that let you know that you are capturing content. You can pause the recording, as well as set and view your sound levels if you are using sound. A camera appears during each screen capture to help you know when the system is capturing a screen shot, and a context indicator appears to show the recognition. With automatic recording, you can let the system capture the necessary screen shots. It may provide a more natural recording experience, and is probably easier for the untrained developer. On the other hand, you have a bit more control with manual recording on which screen shot appears, but it also means you have to remember to capture the screen shot. :) We'd be interested in hearing which type of recording you do, and any rationale on why you made that choice. Please comment and let us know. --Maria Cozzolino, Manager of UPK Software Requirements and UI Design

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• Silverlight Cream for December 29, 2010 -- #1018

  - by Dave Campbell

  In this Issue: Arik Poznanski, Derik Whittaker(-2-), Alex Knight, Maurice de Beijer, Jesse Liberty, Jason Ginchereau, Jeff Blankenburg, Mike Snow, and Peter Kuhn. Above the Fold: Silverlight: "Silverlight: Reading from a File Contained in your XAP" Mike Snow WP7: "A ReorderListBox for Windows Phone 7" Jason Ginchereau Expression Blend: "PathListBox: making rockin' animations" Alex Knight From SilverlightCream.com: Order in Chaos: Dependency Property Value Resolution Arik Poznanski sent me the link to his blog with this Dependency property value resolution post which demonstrates in successive detail xaml for each of the scenarios. Closing the Virtual Keyboard (SIP) and forcing binding in WP7 Derik Whittaker has a couple new posts up... this first is about how to close the SIP and forcing binding in a WP7 app... if you've run many WP7 apps I'm sure you understand the issue. Help my Slider control does not work inside a Grid in WP7 In Derik Whittaker's next post he details a problem he had with a Slider in a Grid that went AWOL... and how he resolved it.. also is asking why the solution works. PathListBox: making rockin' animations Holy Crap ... Alex Knight has his second PathListBox tutorial up and just stop reading and go check it out... dang! ... I'll still be here when you come back! Windows Phone 7, Animations and Data Binding Maurice de Beijer details an interesting problem he ran into where his databinding was hampering a page animation, what the root problem was and how he resolved it.. good information. Windows Phone From Scratch – Navigation Jesse Liberty has the next episode in the Windows Phone from Scratch series up and is talking about Navigation... he demos an ap with 3 pages and simple navigation this time. A ReorderListBox for Windows Phone 7 Found in Jeff Blankenburg's number 11, this post by Jason Ginchereau is a description of a Drag/Drop reodering ListBox drop-in for WP7 ... very cool, and source is on the post. What I Learned In WP7 – #Issue 11 Jeff Blankenburg's number 11 is a couple links itself... one to Jeff Wilcox for Silverlight UnitTest Framework, and one to Jason Ginchereau for Listbox Drag/Drop reordering... going to have to look that one up. Silverlight: Reading from a File Contained in your XAP Mike Snow's latest is on how to load up an extraneous file into your xap for loading at run-time and how to get that to actually work. XNA: Sophisticated primitives Peter Kuhn has a post up on using the XNA PrimitiveBatch class... he had trouble with it at first, and explains how to use it. XNA you say? ... think WP7. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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• Using commands with ApplicationBarMenuItem and ApplicationBarButton in Windows Phone 7

  - by Laurent Bugnion

  Unfortunately, in the current version of the Windows Phone 7 Silverlight framework, it is not possible to attach any command on the ApplicationBarMenuItem and ApplicationBarButton controls. These two controls appear in the Application Bar, for example with the following markup: <phoneNavigation:PhoneApplicationPage.ApplicationBar> <shell:ApplicationBar x:Name="MainPageApplicationBar"> <shell:ApplicationBar.MenuItems> <shell:ApplicationBarMenuItem Text="Add City" /> <shell:ApplicationBarMenuItem Text="Add Country" /> </shell:ApplicationBar.MenuItems> <shell:ApplicationBar.Buttons> <shell:ApplicationBarIconButton IconUri="/Resources/appbar.feature.video.rest.png" /> <shell:ApplicationBarIconButton IconUri="/Resources/appbar.feature.settings.rest.png" /> <shell:ApplicationBarIconButton IconUri="/Resources/appbar.refresh.rest.png" /> </shell:ApplicationBar.Buttons> </shell:ApplicationBar> </phoneNavigation:PhoneApplicationPage.ApplicationBar> This code will create the following UI: Application bar, collapsed Application bar, expanded ApplicationBarItems are not, however, controls. A quick look in MSDN shows the following hierarchy for ApplicationBarMenuItem, for example: Unfortunately, this prevents all the mechanisms that are normally used to attach a Command (for example a RelayCommand) to a control. For example, the attached behavior present in the class ButtonBaseExtension (from the Silverlight 3 version of the MVVM Light toolkit) can only be attached to a DependencyObject. Similarly, Blend behaviors (such as EventToCommand from the toolkit’s Extras library) needs a FrameworkElement to work. Using code behind The alternative is to use code behind. As I said in my MIX10 talk, the MVVM police will not take your family away if you use code behind (this quote was actually suggested to me by Glenn Block); the code behind is there for a reason. In our case, invoking a command in the ViewModel requires the following code: In MainPage.xaml: <shell:ApplicationBarMenuItem Text="My Menu 1" Click="ApplicationBarMenuItemClick"/> In MainPage.xaml.cs private void ApplicationBarMenuItemClick( object sender, System.EventArgs e) { var vm = DataContext as MainViewModel; if (vm != null) { vm.MyCommand.Execute(null); } } Conclusion Resorting to code behind to bridge the gap between the View and the ViewModel is less elegant than using attached behaviors, either through an attached property or through a Blend behavior. It does, however, work fine. I don’t have any information if future changes in the Windows Phone 7 Application Bar API will make this easier. In the mean time, I would recommend using code behind instead.   Laurent Bugnion (GalaSoft) Subscribe | Twitter | Facebook | Flickr | LinkedIn

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• What is the current state of Ubuntu's transition from init scripts to Upstart?

  - by Adam Eberlin

  What is the current state of Ubuntu's transition from init.d scripts to upstart? I was curious, so I compared the contents of /etc/init.d/ to /etc/init/ on one of our development machines, which is running Ubuntu 12.04 LTS Server. # /etc/init.d/ # /etc/init/ acpid acpid.conf apache2 --------------------------- apparmor --------------------------- apport apport.conf atd atd.conf bind9 --------------------------- bootlogd --------------------------- cgroup-lite cgroup-lite.conf --------------------------- console.conf console-setup console-setup.conf --------------------------- container-detect.conf --------------------------- control-alt-delete.conf cron cron.conf dbus dbus.conf dmesg dmesg.conf dns-clean --------------------------- friendly-recovery --------------------------- --------------------------- failsafe.conf --------------------------- flush-early-job-log.conf --------------------------- friendly-recovery.conf grub-common --------------------------- halt --------------------------- hostname hostname.conf hwclock hwclock.conf hwclock-save hwclock-save.conf irqbalance irqbalance.conf killprocs --------------------------- lxc lxc.conf lxc-net lxc-net.conf module-init-tools module-init-tools.conf --------------------------- mountall.conf --------------------------- mountall-net.conf --------------------------- mountall-reboot.conf --------------------------- mountall-shell.conf --------------------------- mounted-debugfs.conf --------------------------- mounted-dev.conf --------------------------- mounted-proc.conf --------------------------- mounted-run.conf --------------------------- mounted-tmp.conf --------------------------- mounted-var.conf networking networking.conf network-interface network-interface.conf network-interface-container network-interface-container.conf network-interface-security network-interface-security.conf newrelic-sysmond --------------------------- ondemand --------------------------- plymouth plymouth.conf plymouth-log plymouth-log.conf plymouth-splash plymouth-splash.conf plymouth-stop plymouth-stop.conf plymouth-upstart-bridge plymouth-upstart-bridge.conf postgresql --------------------------- pppd-dns --------------------------- procps procps.conf rc rc.conf rc.local --------------------------- rcS rcS.conf --------------------------- rc-sysinit.conf reboot --------------------------- resolvconf resolvconf.conf rsync --------------------------- rsyslog rsyslog.conf screen-cleanup screen-cleanup.conf sendsigs --------------------------- setvtrgb setvtrgb.conf --------------------------- shutdown.conf single --------------------------- skeleton --------------------------- ssh ssh.conf stop-bootlogd --------------------------- stop-bootlogd-single --------------------------- sudo --------------------------- --------------------------- tty1.conf --------------------------- tty2.conf --------------------------- tty3.conf --------------------------- tty4.conf --------------------------- tty5.conf --------------------------- tty6.conf udev udev.conf udev-fallback-graphics udev-fallback-graphics.conf udev-finish udev-finish.conf udevmonitor udevmonitor.conf udevtrigger udevtrigger.conf ufw ufw.conf umountfs --------------------------- umountnfs.sh --------------------------- umountroot --------------------------- --------------------------- upstart-socket-bridge.conf --------------------------- upstart-udev-bridge.conf urandom --------------------------- --------------------------- ureadahead.conf --------------------------- ureadahead-other.conf --------------------------- wait-for-state.conf whoopsie whoopsie.conf To be honest, I'm not entirely sure if I'm interpreting the division of responsibilities properly, as I didn't expect to see any overlap (of what framework handles which services). So I was quite surprised to learn that there was a significant amount of overlap in service references, in addition to being unable to discern which of the two was intended to be the primary service framework. Why does there seem to be a fair amount of redundancy in individual service handling between init.d and upstart? Is something else at play here that I'm missing? What is preventing upstart from completely taking over for init.d? Is there some functionality that certain daemons require which upstart does not yet have, which are preventing some services from converting? Or is it something else entirely?

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• What is Database Continuous Integration?

  - by SQLDev

  Although not everyone is practicing continuous integration, many have at least heard of the concept. A recent poll on www.simple-talk.com indicates that 40% of respondents are employing the technique. It is widely accepted that the earlier issues are identified in the development process, the lower the cost to the development process. The worst case scenario, of course, is for the bug to be found by the customer following the product release. A number of Agile development best practices have evolved to combat this problem early in the development process, including pair programming, code inspections and unit testing. Continuous integration is one such Agile concept that tackles the problem at the point of committing a change to source control. This can alternatively be run on a regular schedule. This triggers a sequence of events that compiles the code and performs a variety of tests. Often the continuous integration process is regarded as a build validation test, and if issues were to be identified at this stage, the testers would simply not 'waste their time ' and touch the build at all. Such a ‘broken build’ will trigger an alert and the development team’s number one priority should be to resolve the issue. How application code is compiled and tested as part of continuous integration is well understood. However, this isn’t so clear for databases. Indeed, before I cover the mechanics of implementation, we need to decide what we mean by database continuous integration. For me, database continuous integration can be implemented as one or more of the following: 1)      Your application code is being compiled and tested. You therefore need a database to be maintained at the corresponding version. 2)      Just as a valid application should compile, so should the database. It should therefore be possible to build a new database from scratch. 3)     Likewise, it should be possible to generate an upgrade script to take your already deployed databases to the latest version. I will be covering these in further detail in future blogs. In the meantime, more information can be found in the whitepaper linked off www.red-gate.com/ci If you have any questions, feel free to contact me directly or post a comment to this blog post.

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• What is Database Continuous Integration?

  - by David Atkinson

  Although not everyone is practicing continuous integration, many have at least heard of the concept. A recent poll on www.simple-talk.com indicates that 40% of respondents are employing the technique. It is widely accepted that the earlier issues are identified in the development process, the lower the cost to the development process. The worst case scenario, of course, is for the bug to be found by the customer following the product release. A number of Agile development best practices have evolved to combat this problem early in the development process, including pair programming, code inspections and unit testing. Continuous integration is one such Agile concept that tackles the problem at the point of committing a change to source control. This can alternatively be run on a regular schedule. This triggers a sequence of events that compiles the code and performs a variety of tests. Often the continuous integration process is regarded as a build validation test, and if issues were to be identified at this stage, the testers would simply not 'waste their time ' and touch the build at all. Such a ‘broken build’ will trigger an alert and the development team’s number one priority should be to resolve the issue. How application code is compiled and tested as part of continuous integration is well understood. However, this isn’t so clear for databases. Indeed, before I cover the mechanics of implementation, we need to decide what we mean by database continuous integration. For me, database continuous integration can be implemented as one or more of the following: 1)      Your application code is being compiled and tested. You therefore need a database to be maintained at the corresponding version. 2)      Just as a valid application should compile, so should the database. It should therefore be possible to build a new database from scratch. 3)     Likewise, it should be possible to generate an upgrade script to take your already deployed databases to the latest version. I will be covering these in further detail in future blogs. In the meantime, more information can be found in the whitepaper linked off www.red-gate.com/ci If you have any questions, feel free to contact me directly or post a comment to this blog post.

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• Java Spotlight Episode 85: Migrating from Spring to JavaEE 6

  - by Roger Brinkley

  Interview with Bert Ertman and Paul Bakker on migrating from Spring to JavaEE 6. Joining us this week on the Java All Star Developer Panel is Arun Gupta, Java EE Guy. Right-click or Control-click to download this MP3 file. You can also subscribe to the Java Spotlight Podcast Feed to get the latest podcast automatically. If you use iTunes you can open iTunes and subscribe with this link:  Java Spotlight Podcast in iTunes. Show Notes News Transactional Interceptors in Java EE 7 Larry Ellison and Mark Hurd on Oracle Cloud Duke’s Choice Award submissions open until June 15 Registration for the 2012 JVM Lanugage Summit now open Events June 11-14, Cloud Computing Expo, New York City June 12, Boulder JUG June 13, Denver JUG June 13, Eclipse Juno DemoCamp, Redwoood Shore June 13, JUG Münster June 14, Java Klassentreffen, Vienna, Austria June 18-20, QCon, New York City June 20, 1871, Chicago June 26-28, Jazoon, Zurich, Switzerland July 5, Java Forum, Stuttgart, Germany July 30-August 1, JVM Language Summit, Santa Clara Feature InterviewBert Ertman is a Fellow at Luminis in the Netherlands. Next to his customer assignments he is responsible for stimulating innovation, knowledge sharing, coaching, technology choices and presales activities. Besides his day job he is a Java User Group leader for NLJUG, the Dutch Java User Group. A frequent speaker on Enterprise Java and Software Architecture related topics at international conferences (e.g. Devoxx, JavaOne, etc) as well as an author and member of the editorial advisory board for Dutch software development magazine: Java Magazine. In 2008, Bert was honored by being awarded the coveted title of Java Champion by an international panel of Java leaders and luminaries. Paul Bakker is senior software engineer at Luminis Technologies where he works on the Amdatu platform, an open source, service-oriented application platform for web applications. He has a background as trainer where he teached various Java related subjects. Paul is also a regular speaker on conferences and author for the Dutch Java Magazine.TutorialsPart 1: http://howtojboss.com/2012/04/17/article-series-migrating-spring-applications-to-java-ee-6-part-1/Part 2: http://howtojboss.com/2012/04/17/article-series-migrating-spring-applications-to-java-ee-6-part-2/Part 3: http://howtojboss.com/2012/05/10/article-series-migrating-from-spring-to-java-ee-6-part-3/   Mail Bag What’s Cool Sang Shin in EE team @larryellison JavaOne content selection is almost complete-Notifications coming soon

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• Dependency Injection/IoC container practices when writing frameworks

  - by Dave Hillier

  I've used various IoC containers (Castle.Windsor, Autofac, MEF, etc) for .Net in a number of projects. I have found they tend to encourage a number of bad practices. Are there any established practices for IoC container use, particularly when providing a platform/framework? My aim as a framework writer is to make code as simple and as easy to use as possible. I'd rather write one line of code to construct an object than ten or even just two. For example, a couple of code smells that I've noticed and don't have good suggestions to: Large number of parameters (5) for constructors. Creating services tends to be complex; all of the dependencies are injected via the constructor - despite the fact that the components are rarely optional (except for maybe in testing). Lack of private and internal classes; this one may be a specific limitation of using C# and Silverlight, but I'm interested in how it is solved. It's difficult to tell what a frameworks interface is if all the classes are public; it allows me access to private parts that I probably shouldnt touch. Coupling the object lifecycle to the IoC container. It is often difficult to manually construct the dependencies required to create objects. Object lifecycle is too often managed by the IoC framework. I've seen projects where most classes are registered as Singletons. You get a lack of explicit control and are also forced to manage the internals (it relates to the above point, all classes are public and you have to inject them). For example, .Net framework has many static methods. such as, DateTime.UtcNow. Many times I have seen this wrapped and injected as a construction parameter. Depending on concrete implementation makes my code hard to test. Injecting a dependency makes my code hard to use - particularly if the class has many parameters. How do I provide both a testable interface, as well as one that is easy to use? What are the best practices?

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• T-SQL Tuesday #005 : SSRS Parameters and MDX Data Sets

  - by blakmk

  Well it this weeks  T-SQL Tuesday #005  topic seems quite fitting. Having spent the past few weeks creating reports and dashboards in SSRS and SSAS 2008, I was frustrated by how difficult it is to use custom datasets to generate parameter drill downs. It also seems Reporting Services can be quite unforgiving when it comes to renaming things like datasets, so I want to share a couple of techniques that I found useful. One of the things I regularly do is to add parameters to the querys. However doing this causes Reporting Services to generate a hidden dataset and parameter name for you. One of the things I like to do is tweak these hidden datasets removing the ‘ALL’ level which is a tip I picked up from Devin Knight in his blog: There are some rules i’ve developed for myself since working with SSRS and MDX, they may not be the best or only way but they work for me. Rule 1 – Never trust the automatically generated hidden datasets Or even ANY, automatically generated MDX queries for that matter.... I’ve previously blogged about this here.   If you examine the MDX generated in the hidden dataset you will see that it generates the MDX in the context of the originiating query by building a subcube, this mean it may NOT be appropriate to use this in a subsequent query which has a different context. Make sure you always understand what is going on. Often when i’m developing a dashboard or a report there are several parameter oriented datasets that I like to manually create. It can be that I have different datasets using the same dimension but in a different context. One example of this, is that I often use a dataset for last month and a dataset for the last 6 months. Both use the same date hierarchy. However Reporting Services seems not to be too smart when it comes to generating unique datasets when working with and renaming parameters and datasets. Very often I have come across this error when it comes to refactoring parameter names and default datasets. "an item with the same key has already been added" The only way I’ve found to reliably avoid this is to obey to rule 2. Rule 2 – Follow this sequence when it comes to working with Parameters and DataSets: 1.    Create Lookup and Default Datasets in advance 2.    Create parameters (set the datasets for available and default values) 3.    Go into query and tick parameter check box 4.    On dataset properties screen, select the parameter defined earlier from the parameter value defined earlier. Rule 3 – Dont tear your hair out when you have just renamed objects and your report doesn’t build Just use XML notepad on the original report file. I found I gained a good understanding of the structure of the underlying XML document just by using XML notepad. From this you can do a search and find references of the missing object. You can also just do a wholesale search and replace (after taking a backup copy of course ;-) So I hope the above help to save the sanity of anyone who regularly works with SSRS and MDX.   @Blakmk

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• The Red Gate Guide to SQL Server Team based Development Free e-book

  - by Mladen Prajdic

  After about 6 months of work, the new book I've coauthored with Grant Fritchey (Blog|Twitter), Phil Factor (Blog|Twitter) and Alex Kuznetsov (Blog|Twitter) is out. They're all smart folks I talk to online and this book is packed with good ideas backed by years of experience. The book contains a good deal of information about things you need to think of when doing any kind of multi person database development. Although it's meant for SQL Server, the principles can be applied to any database platform out there. In the book you will find information on: writing readable code, documenting code, source control and change management, deploying code between environments, unit testing, reusing code, searching and refactoring your code base. I've written chapter 5 about Database testing and chapter 11 about SQL Refactoring. In the database testing chapter (chapter 5) I cover why you should test your database, why it is a good idea to have a database access interface composed of stored procedures, views and user defined functions, what and how to test. I talk about how there are many testing methods like black and white box testing, unit and integration testing, error and stress testing and why and how you should do all those. Sometimes you have to convince management to go for testing in the development lifecycle so I give some pointers and tips how to do that. Testing databases is a bit different from testing object oriented code in a way that to have independent unit tests you need to rollback your code after each test. The chapter shows you ways to do this and also how to avoid it. At the end I show how to test various database objects and how to test access to them. In the SQL Refactoring chapter (chapter 11) I cover why refactor and where to even begin refactoring. I also who you a way to achieve a set based mindset to solve SQL problems which is crucial to good SQL set based programming and a few commonly seen problems to refactor. These problems include: using functions on columns in the where clause, SELECT * problems, long stored procedure with many input parameters, one subquery per condition in the select statement, cursors are good for anything problem, using too large data types everywhere and using your data in code for business logic anti-pattern. You can read more about it and download it here: The Red Gate Guide to SQL Server Team-based Development Hope you like it and send me feedback if you wish too.

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• Stop Office 2010 Upload Center Icon from Displaying in the Taskbar

  - by Mysticgeek

  One of the new features in Office 2010 is the ability to upload your files to Office Web Apps. When you do, an Upload Center icon appears in the Taskbar and helps manage documents. Here’s how to stop it from showing up. If you’re running Office 2010 and upload files to the web, you’ll notice the Microsoft Office Upload Center Icon appears on the Taskbar in the Notification Area. It will stay there even after you’re done uploading the document and closed out of all Office apps. You can use this to monitor and control the documents you’re uploading to the web. Getting rid of it is fairly simple. Right-click the icon and select Settings. When the Microsoft Office Upload Center Settings window appears, under Display Options, uncheck Display icon in notification area and click OK. That is all there is to it…now it will no longer appear in the Taskbar.   After you upload your first document, it will also want to startup with Windows. You can go into msconfig and disable it from automatically starting up. If you need to access it again, it’s part of  Office 2010 Tools which you can access from the Start Menu. Or you can type upload center into the Search box in the Start Menu and hit Enter. If you upload a lot of work to Microsoft Web Apps you might find this tool useful, but if you only occasionally upload docs, you might be annoyed by it always being in the Taskbar. Similar Articles Productive Geek Tips Manage Sending 2010 Documents to the Web with Office Upload CenterHow To Manage Action Center in Windows 7What is Mobsync.exe and Why Is It Running?Taskbar Eliminator Does What the Name Implies: Hides Your Windows TaskbarDisable Office 2010 Beta Send-a-Smile from Startup TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips HippoRemote Pro 2.2 Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Convert BMP, TIFF, PCX to Vector files with RasterVect Free Identify Fonts using WhatFontis.com Windows 7’s WordPad is Actually Good Greate Image Viewing and Management with Zoner Photo Studio Free Windows Media Player Plus! – Cool WMP Enhancer Get Your Team’s World Cup Schedule In Google Calendar

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• Oracle Unified Method (OUM) 6.1

  - by user714714

  ORACLE® UNIFIED METHOD RELEASE 6.1 Oracle’s Full Lifecycle Methodfor Deploying Oracle-Based Business Solutions About | Release | Access | Previous Announcements About Oracle is evolving the Oracle® Unified Method (OUM) to achieve the vision of supporting the entire Enterprise IT Lifecycle, including support for the successful implementation of every Oracle product. OUM replaces Legacy Methods, such as AIM Advantage, AIM for Business Flows, EMM Advantage, PeopleSoft's Compass, and Siebel's Results Roadmap. OUM provides an implementation approach that is rapid, broadly adaptive, and business-focused. OUM includes a comprehensive project and program management framework and materials to support Oracle's growing focus on enterprise-level IT strategy, architecture, and governance. Release OUM release 6.1 provides support for Application Implementation, Cloud Application Services Implementation, and Software Upgrade projects as well as the complete range of technology projects including Business Intelligence (BI), Enterprise Security, WebCenter, Service-Oriented Architecture (SOA), Application Integration Architecture (AIA), Business Process Management (BPM), Enterprise Integration, and Custom Software. Detailed techniques and tool guidance are provided, including a supplemental guide related to Oracle Tutor and UPK. This release features: Project Manager and Consultant views provide quick access to material relevant to each role OUM Cloud Application Services Implementation Approach Solution Delivery Guide 3.0 and Project Workplan Template OUM Microsoft Project Workplan Template and User's Guide updated to facilitate review and removal of out-of-scope Activities and Tasks MC.050 Application Setup Template available in Microsoft Excel format in addition to Microsoft Word format BT.070 Abbreviated Project Management Framework Presentation Template Envision Examples for Enterprise Organization Structures (BA.020), Enterprise Business Context Diagram (BA.045), and High-Level Use Cases (BA.060) Implement Examples for System Context Diagram (RD.005), Business Use Case Model (RA.015), Use Case Model (RA.023), MoSCoW List (RD.045), and Analysis Specification (AN.100) Home Page drop-down menu allows access to the method by Role, Supplemental Guidance, Method Repository, or View For a comprehensive list of features and enhancements, refer to the "What's New" page of the Method Pack. Upcoming releases will provide expanded support for Oracle's Enterprise Application suites including product-suite specific materials and guidance for tailoring OUM to support various engagement types. Access Oracle Customers Oracle customers may obtain copies of the method for their internal use – including guidelines, templates, and tailored work breakdown structure – by contracting with Oracle for a consulting engagement of two weeks or longer and meeting some additional minimum criteria. Customers, who have a signed consulting contract with Oracle and meet the engagement qualification criteria, are permitted to download the current release of OUM for their perpetual use. They may also obtain subsequent releases published during a renewable, three-year access period. Training courses are also available to these customers. Contact your local Oracle Sales Representative about enrolling in the OUM Customer Program. Oracle PartnerNetwork (OPN) Diamond, Platinum, and Gold Partners OPN Diamond, Platinum, and Gold Partners are able to access the OUM method pack, training courses, and collateral from the OPN Portal at no additional cost: Go to the OPN Portal at partner.oracle.com. Select "Sign In / Register for Account". Sign In. From the Product Resources section, select "Applications". From the Applications page, locate and select the "Oracle Unified Method" link. From the Oracle Unified Method Knowledge Zone, locate the "I want to:" section. From the I want to: section, locate and select "Implement Solutions". From the Implement Solution page, locate the "Best Practices" section. Locate and select the "Download Oracle Unified Method (OUM)" link. Previous Announcements Oracle Unified Method (OUM) Release 6.1 Oracle Unified Method (OUM) Release 6.0 Oracle Unified Method (OUM) Release 5.6 Oracle Unified Method (OUM) Release 5.5 Oracle Unified Method (OUM) Release 5.4 Oracle EMM Advantage Retired Retirement of Oracle EMM Advantage Planned for December 01, 2011

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• Java Spotlight Episode 78: Jasper Potts on the JavaFX Scene Builder

  - by Roger Brinkley

  Tweet An interview with Jasper Potts about the new JavaFX Scene Builder. Joining us this week on the Java All Star Developer Panel are Dalibor Topic, Java Free and Open Source Software Ambassador and Arun Gupta, Java EE Guy. Right-click or Control-click to download this MP3 file. You can also subscribe to the Java Spotlight Podcast Feed to get the latest podcast automatically. If you use iTunes you can open iTunes and subscribe with this link:  Java Spotlight Podcast in iTunes. Show Notes News JavaFX Scene Builder Developer Preview available for testing. Java EE Unlock the Java EE 6 Platform using NetBeans 7.1 Tuning GlassFish for Production JSF 2.2 Update from Ed Burns John Rose at Microsoft's Lang.NEXT summit Recording of John's Java 8 presentation Jeroen Frijters' presentation on IKVM.NET Martin Odersky's keynote JVM Language Summit 2012 July 30 – August 1; Oracle Santa Clara (same as last year) CFP coming in a few days JVM Language Summit 2011 Presentations & Recordings Proposed development schedule for JDK 8 Say hello to Mathias Axelsson Events April 11, Cleveland JUG, Cleveland, OH April 12, GreenJUG, Greenville, SC April 17-18, JavaOne Russia, Moscow Russia April 18–20, Devoxx France, Paris, France April 17-20, GIDS, Bangalore April 21, Java Summit, Chennai April 26, Mix-IT, Lyon, France, May 3-4, JavaOne India, Hyderabad, India May 5, Bangalore, Pune, ?? - JUG outreach May 7, OTN Developer Day, Mumbai May 8, OTN Developer Day, Delhi Feature InterviewJasper Potts is the Developer Experience Architect for the Java Client Group at Oracle. Responsible for technical design for everything thats sis on the core platform including Controls, Tools, Samples and Blueprints. Formally a lead engineer on the JavaFX & Swing teams working on the new JavaFX UI Controls and Graphics frameworks. Also responsible for designing, developing and presenting demos during the keynotes at JavaOne and Devoxx. A JavaOne Rockstar presenter having presented many sessions on JavaFX and Swing at many conferences. Prior to Sun he founded Xerto a desktop applications company developing Imagery a Java professional photo management application. In this interview Jasper talks about the recently release JavaFX Scene Builder. Mail Bag What’s Cool Contribute to GlassFish in Five Different Ways Stephen Chin and James Weaver join Oracle Adam Bien - Building Java FX 2 Libraries From Source With Maven 3 Paul Sandoz - Java Boomerang Building Jigsaw on Mac OS X using VirtualBox Mandy Chung: Jigsaw for Mac OS X

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• Why you need to tag your build servers in TFS

  - by Martin Hinshelwood

  At SSW we use gated check-in for all of our projects. The benefits are based on the number of developers you have working on your project. Lets say you have 30 developers and each developer breaks the build once per month. That could mean that you have a broken build every day! Gated check-ins help, but they have a down side that manifests as queued builds and moaning developers. The way to combat this is to have more build servers, but with that comes complexity. Inevitably you will need to install components that you would expect to be installed on target computers, but how do you keep track of which build servers have which bits? What about a geographically diverse team? If you have a centrally controlled infrastructure you might have build servers in multiple regions and you don’t want teams in Sydney copying files from Beijing and vice a versa on a regular basis. So, what is the answer. Its Tags. You can add a set of Tags to your agents and then set which tags to look for in the build definition. Figure: Open up your Build Controller Manager Select “Build | Manage Build Controllers…” to get a list of all of your controllers and he build agents that are associated with them. Figure: the list of build agents and their controllers Each of these Agents might be subtly different. For example only one of these agents has FTP software installed. This software is required for only one of the many builds we have set up. My ethos for build servers is to keep them as clean as possible and not to install anything that is not absolutely necessary. For me that means anything that does not add a *.target file is suspect, and should really be under version control and called via the command line from there. So, some of the things you may install are: Silverlight 4 SDK Visual Studio 2010 Visual Studio 2008 WIX etc You should not install things that will not end up on the target users computer. For a website that means something different to a client than to a server, but I am sure you get the idea. One thing you can do to make things easier is to create a tag for each of the things that you install. that way developers can find the things they need. We may change to using a more generic tagging structure (Like “Web Application” or “WinForms Application”) if this gets too unwieldy, but for now the list of tags is limited. Figure: Tags associated with one of our build agents Once you have your Build Agents all tagged up ALL your builds will start to fail This is because the default setting for a build is to look for an Agent that exactly matches the tags for the build, and we have not added any yet. The quick way to fix this is to change the “Tag Comparison Operator” from “ExactMatch” to “MatchAtLease” to get your build immediately working. Figure: Tag Comparison Operator changes to MatchAtLeast to get builds to run. The next thing to do is look for specific tags. You just select from the list of available tags and the controller will make sure you get to a build agent that uses them. Figure: I want Silverlight, VS2010 and WIX, but do not care about Location. And there you go, you can now have build agents for different purposes and regions within the same environment. You can also use name filtering, so if you have a good Agent naming convention you can filter by that for regions. For example, your Agents might be “SYDVMAPTFSBP01” and “SYDVMAPTFSBP02” so a name filter of “SYD*” would target all of the Sydney build agents. Figure: Agent names can be used for filtering as well This flexibility will allow you to build better software by reducing the likelihood of not having a certain dependency on the target machines. Figure: Setting the name filter based on server location  Used in combination there is a lot of power here to coordinate tens of build servers for multiple projects across multiple regions so your developers get the most out of your environment. Technorati Tags: ALM,TFBS,TFS 2010,TFS Admin

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• Recap: Oracle at the Gartner Business Intelligence Summit

  - by kimberly.billings

  Getting to Vegas was no fun. As anyone who lives in the Bay Area knows, the SF airport shuts down one runway when it rains, causing major havoc. So rain, rain, rain on Sunday meant delay, delay, delay at the airport. Needless to say, my 6:30 pm flight didn't land in Vegas until 3:00 am! But the travel pains were worth it. There was a lot to be learned at the Gartner BI Summit this year, and the uptick in attendance was reflected in strong booth traffic and engaging conversations in the Oracle booth. Oracle customer, Dawn Conant, Director, Business Intelligence at Beckman Coulter, generated a lot of interest in her presentation about migrating from Business Objects to Oracle Business Intelligence, Enterprise Edition with Oracle Database 11g. Dawn's story was a very relatable one, as many of the attendees had plans for similar projects. One of the most interesting Gartner-led sessions compared BI/DW megavendors, IBM, Oracle, SAP and Microsoft. According to Gartner analyst Rita Sallam, these megavendors control about two-thirds of the BI market. Sallem attributes this in part to the fact that organizations are expanding their definitions of BI to also include analytics and performance management. In doing so, they require greater integration of BI applications with a broader set of applications and middleware. In a related session, a panel of Gartner analysts compared the Magic Quadrants for BI Platforms; CPM; Data Quality; Data Integration Tools; and Data Warehouses. Oracle is a leader in all of the Magic Quadrants in which it participates and has the most complete stack including hardware and software, according to Donald Feinberg. Feinberg also commented that in situations with VLDW and solid mixed workloads, Oracle Exadata is making a big difference! var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); try { var pageTracker = _gat._getTracker("UA-13185312-1"); pageTracker._trackPageview(); } catch(err) {}

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• A Complete Customer Experience Solution (3 of 3 in 'No Customer Left Behind' Series)

  - by Kathryn Perry

  A guest post by David Vap, Group Vice President, Oracle Applications Product Development In my previous post, I talked about taking three concrete steps to improve your customers' overall experiences: 1) understand your customer, 2) empower your ecosystem, and 3) adapt your business. To do these effectively and efficiently, it's important to find the right technology that can bridge the gaps across your channels, interactions, departments, and repositories. Oracle has spent the past three years and more than six billion dollars acquiring and developing some of the world's best-of-breed applications. The result is the most comprehensive customer experience (CX) portfolio offering in the World - bar none: ATG Best in Class Selling Experiences Fatwire Best in Class Marketing Experiences Inquira Best in Class Support Experiences Endecca Best in Class Search Experiences RightNow Best in Class Service Experiences Vitrue & Involver Best in Class Social Marketing Collective Intellect Best In Class Social Listening We don't expect organizations to eat the CX elephant in one bite, nor should they try to. There are key strategic initiatives within each of the four main pillars of our customer experience offering for which we deliver solutions: 1. Customer Experience for Marketing Social Listening and Engagement Social Marketing Marketing Websites Demand Generation and Lead Management Marketing and Loyalty Management 2. Customer Experience for Commerce Search, Navigation & Content Delivery Cross-Channel Commerce Targeting & Product Recommendations Social Commerce Order Management & Fulfillment Retail Store Operations 3. Customer Experience for Sales Sales Force Automation Social Selling Territory & Quota Management Revenue Forecasting Partner Relationship Management Quote to Cash Incentive Compensation 4. Customer Experience for Service Cross-Channel Customer Service Knowledge Management Social Customer Service Eligibility Management Contracts, Assets, and Entitlements Industry-Specific Solutions eBilling Oracle's customer experience portfolio is socially infused at each layer of our pillars rather than simply bolted on as a side process. This combines with the power of the Cloud to run the parts of the solution that need the access, efficiency, and agility from a managed infrastructure. You can get the compliance control from on-premise backbone infrastructure systems that run your business and don't change that often. Please take advantage of our teams of Oracle customer experience professionals and our key agency and technology partner ecosystem. They can help you develop strategic solution roadmaps that build and deliver customer experience and that are tailored to your business needs and objectives. No one has built a better customer service portfolio to manage the entire customer journey than Oracle. It is backed by CX thought leadership programs, a commitment from our executives, and a worldview that your technology decisions must be driven by your customer experiences to succeed. If you’d like to follow up on this conversation, please leave a comment or contact me at [email protected]. You can get more information on Oracle’s complete customer experience solution here.

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• SSAS: Utility to check you have the correct data types and sizes in your cube definition

  - by DrJohn

  This blog describes a tool I developed which allows you to compare the data types and data sizes found in the cube’s data source view with the data types/sizes of the corresponding dimensional attribute.  Why is this important?  Well when creating named queries in a cube’s data source view, it is often necessary to use the SQL CAST or CONVERT operation to change the data type to something more appropriate for SSAS.  This is particularly important when your cube is based on an Oracle data source or using custom SQL queries rather than views in the relational database.   The problem with BIDS is that if you change the underlying SQL query, then the size of the data type in the dimension does not update automatically.  This then causes problems during deployment whereby processing the dimension fails because the data in the relational database is wider than that allowed by the dimensional attribute. In particular, if you use some string manipulation functions provided by SQL Server or Oracle in your queries, you may find that the 10 character string you expect suddenly turns into an 8,000 character monster.  For example, the SQL Server function REPLACE returns column with a width of 8,000 characters.  So if you use this function in the named query in your DSV, you will get a column width of 8,000 characters.  Although the Oracle REPLACE function is far more intelligent, the generated column size could still be way bigger than the maximum length of the data actually in the field. Now this may not be a problem when prototyping, but in your production cubes you really should clean up this kind of thing as these massive strings will add to processing times and storage space. Similarly, you do not want to forget to change the size of the dimension attribute if your database columns increase in size. Introducing CheckCubeDataTypes Utiltity The CheckCubeDataTypes application extracts all the data types and data sizes for all attributes in the cube and compares them to the data types and data sizes in the cube’s data source view.  It then generates an Excel CSV file which contains all this metadata along with a flag indicating if there is a mismatch between the DSV and the dimensional attribute.  Note that the app not only checks all the attribute keys but also the name and value columns for each attribute. Another benefit of having the metadata held in a CSV text file format is that you can place the file under source code control.  This allows you to compare the metadata of the previous cube release with your new release to highlight problems introduced by new development. You can download the C# source code from here: CheckCubeDataTypes.zip A typical example of the output Excel CSV file is shown below - note that the last column shows a data size mismatch by TRUE appearing in the column

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• ADF Enterprise Application Development - Made Simple (Book Review)

  - by Frank Nimphius

    Sten E. Vesterli wrote the "Oracle ADF Enterprise Application Development – Made Simple" book published by Packt Publishing in 2011 http://www.packtpub.com/oracle-adf-enterprise-application-development/book A common question on OTN, but also when talking to clients or customers is about where and how to start your ADF application development. Especially when the current programming background is not in Java, but 4 GL or PLSQL, developers often look for answers to the following questions: · How long does it take to learn Oracle ADF ? · How long does it take to replace a Forms application with ADF ? · How many developers do I need? · Do I need to know Java to use ADF and if yes, how good do I need to know this? · How do I structure my programming files, organizing them in JDeveloper work spaces, projects and libraries? · What is best practices for naming Java packages and how to void naming conflicts in ADF in general? · How many Application Modules do I need or should I create? · How to test applications? Sten Vesterli answers all of the above questions and more in his book http://www.packtpub.com/oracle-adf-enterprise-application-development/book , which makes it great value add to the 3 existing Oracle ADF books. In order of complexity (which also is the order in which reading the available Oracle ADF books makes sense), in my opinion, Sten's book should come second – though it also is useful to those that are already more advanced with Oracle ADF. So if you are absolutely new to Oracle ADF, then the order of books to read to get you up on an expert level should be: 1. Grant Ronald; "Quick Start Guide to Oracle Fusion Development: Oracle JDeveloper and Oracle ADF" (McGraw Hill 2010) 2. Sten Vesterli; "Oracle ADF Enterprise Application Development – Made Simple" (Packt Publishing 2011) 3. Duncan Mills, Peter Koletzke; " Oracle JDeveloper 11g Handbook: A Guide to Fusion Web Development" (McGraw Hill 2009) 4. Frank Nimphius, Lynn Munsinger; " Oracle Fusion Developer Guide: Building Rich Internet Applications with Oracle ADF Business Components and Oracle ADF Faces" (McGraw Hill 2010) If you are not new to Oracle ADF and Orace JDeveloper, then buy Sten Vesterli's book anyway. It is worth it and you want to have it on your book shelf. See below the table of content to get a better idea of what this book covers: · Chapter 1: The ADF Proof of Concept · Chapter 2: Estimating the Effort · Chapter 3: Getting Organized · Chapter 4: Productive Teamwork · Chapter 5: Prepare to Build · Chapter 6: Building the Enterprise Application · Chapter 7: Testing your Application · Chapter 8: Look and Feel · Chapter 9: Customizing the Functionality · Chapter 10: Securing your ADF Application · Chapter 11: Package and Deliver · Appendix: Internationalization The book is written with a lot of good humor, which makes the read very enjoyable (from a geek's perspective, of course). My favorite quote – just in case you are interested - is from page 97, when Sten talks about getting organized: " Stop sending e-mails to your team. Just stop it. E-mail is so last century.…" So true, so true! This quote's runner up is the "boss key" on page 128 where Sten talks about productivity and how Oracle Team Productivity Center (TPC) can help you with this. Quotes like these stick to your brains and make sure you never forget. Go for it!

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• VSDB to SSDT Part 1 : Converting projects and trimming excess files

  - by Etienne Giust

  Visual Studio 2012 introduces a change regarding Database Projects : they now use the SSDT technology, which means old VS2010 database projects (VSDB projects) need to be converted. Hopefully, VS2012 does that for you and it is quite painless, but in my case some unnecessary artifacts from the old project were left in place.  Also, when reopening the solution, database projects appeared unconverted even if I had converted them in the previous session and saved the solution.   Converting the project(s) When opening your Visual Studio 2010 solution with Visual Studio 2012, every standard project should be converted by default, but Visual Studio will ask you about your database projects : “Functional changes required Visual Studio will automatically make functional changes to the following projects in order to open them. The project behavior will change as a result. You will be able to open these projects in this version and Visual Studio 2010 SP1.” If you accept, your project is converted. And it should compile with no errors right away except if you have dependencies to dbschema files which are no longer supported.   The output of a SSDT project is a dacpac file which replaces the dbschema file you were accustomed to. References to dacpac files can be added to SSDT projects in the same fashion references to dbschema could be added to VSDB projects.   Cleaning up You will notice that your project file is now a sqlproj file but the old dbproj is still here. In fact at that point you can still reopen the solution in Visual Studio 2010 and everything should show up.   If like me you plan on using VS2012 exclusively, you can get rid of the following files which are still on your disk and in your source control : the dbproj and dbproj.vspscc files Properties/Database.sqlcmdvars Properties/Database.sqldeployment Properties/Database.sqlpermissions Properties/Database.sqlsettings   You might wonder where the information which used to be in the Properties files is now stored. Permissions : a Permissions.sql was created at the root level of your project. Note that when you create a new database project and import a database using the Schema Compare capabilities from Visual Studio, imported table and stored procedure definition files will hold the permission information (along with constraints and, indexes) SQLVars : they are defined inside the publish.xml files Deployment : they are also in the publish.xml files Settings : I was unable to find where those are now. I suppose they are not defined anymore   But Visual Studio still says my database projects should be converted ! I had this error upon closing and then re-opening the solution : my database projects would appear unconverted even though I did all the necessary steps previously.   Easy solution : remove those projects from the solution and add them again (the sqlproj files).   More For those who run into problems when converting from VSDB to SSDT, I suggest reading the following post : http://blogs.msdn.com/b/ssdt/archive/2011/11/21/top-vsdb-gt-ssdt-project-conversion-issues.aspx   Also interesting, is a side by side comparison of VSDB and SSDT project features : http://blogs.msdn.com/b/ssdt/archive/2011/11/21/sql-server-data-tools-ctp4-vs-vs2010-database-projects.aspx

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• Manageability at Oracle Openworld: a Guide to sessions for Partners

  - by Javier Puerta

  A large number of sessions focusing on Manageability will be taking place during the week of Oracle Openworld in San Francisco. To help you organize your schedule I am including below a list of sessions and events around Manageability that you will find of interest. PARTNER SPECIFIC SESSIONS Date/Time/Location  Session   Monday, October 1st, 2011 at 15:30 - 18:00 PST Grand Hyatt San Francisco 345 Stockton Street, San Francisco (Conference Theater) (It is a 15 minute walk from OOW Moscone Center. See directions here) Exadata & Manageability EMEA Partner Community Forum.- Listen to other partners share their experiences in selling and implementing Exadata and Manageability projects, and have a direct dialogue with some of the Oracle executives that are driving the strategy of the company in these areas. Agenda Welcome - Hans-Peter Kipfer, VP, Engineered Systems Oracle EMEA Next challenges in building and managing clouds - Javier Cabrerizo, VP, Business Development for Exadata, Oracle Corp. Partner Experiences: IT modernization, simplification and cost reduction: The case of a customer in Transportation & Logistics with custom applications and SAP. - Francisco Bermudez, Country Leader Infrastructure Services, Capgemini, Spain Nvision cloud project - Dmitry Krasilov, Head of Oracle Competence Center, Nvision Group, Russia From Exadata Ready to Exadata Optimized: An ISV Experience - Miguel Alves, Product Business Solutions Manager, WeDo Technologies, Portugal To confirm your participation send an email to [email protected] Tuesday, Oct 2, 11:45 AM - 12:45 PM - Marriott Marquis - Golden Gate A Developing Services for Private and Public Clouds.- The Oracle Cloud provides new business opportunities, secures business applications and data, and provides operational efficiencies and cost savings. For customers lacking the skill or time to architect, develop, or build a cloud, there is a growing demand for services practice partners that can deliver and manage Oracle Cloud solutions. In this session,• Become familiar with services examples and use cases that demonstrate how an Oracle Cloud can provide a solution to a customer’s needs today• Learn about Oracle architecture and best practices available for an Oracle Cloud instances• Identify the right Oracle technology and the optimal model for meeting customer needs while providing excellent revenues and an optimal margin for services delivered Wednesday, Oct 3, 1:15 PM - 2:15 PM - Marriott Marquis - Golden Gate B Using Management Already Built into Oracle Products: Oracle Enterprise Manager .- Engineered into Oracle products are management capabilities ready to be used. In this session, applicable to all partners, understand the growing market opportunities and how to use or include Oracle Enterprise Manager as part of your solution or services. Other Cloud sessions for Partners at the Oracle PartnerNetwork Exchange  Click here.-     OOW CUSTOMER SESSIONS   Download the Focus On Oracle Enterprise Manager Cloud Control 12c (and Private Cloud) guide for a full list of Exadata OOW sessions.  

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• SSRS Parameters and MDX Data Sets

  - by blakmk

  Having spent the past few weeks creating reports and dashboards in SSRS and SSAS 2008, I was frustrated by how difficult it is to use custom datasets to generate parameter drill downs. It also seems Reporting Services can be quite unforgiving when it comes to renaming things like datasets, so I want to share a couple of techniques that I found useful. One of the things I regularly do is to add parameters to the querys. However doing this causes Reporting Services to generate a hidden dataset and parameter name for you. One of the things I like to do is tweak these hidden datasets removing the ‘ALL’ level which is a tip I picked up from Devin Knight in his blog: There are some rules i’ve developed for myself since working with SSRS and MDX, they may not be the best or only way but they work for me. Rule 1 – Never trust the automatically generated hidden datasets Or even ANY, automatically generated MDX queries for that matter.... I’ve previously blogged about this here.   If you examine the MDX generated in the hidden dataset you will see that it generates the MDX in the context of the originiating query by building a subcube, this mean it may NOT be appropriate to use this in a subsequent query which has a different context. Make sure you always understand what is going on. Often when i’m developing a dashboard or a report there are several parameter oriented datasets that I like to manually create. It can be that I have different datasets using the same dimension but in a different context. One example of this, is that I often use a dataset for last month and a dataset for the last 6 months. Both use the same date hierarchy. However Reporting Services seems not to be too smart when it comes to generating unique datasets when working with and renaming parameters and datasets. Very often I have come across this error when it comes to refactoring parameter names and default datasets. "an item with the same key has already been added" The only way I’ve found to reliably avoid this is to obey to rule 2. Rule 2 – Follow this sequence when it comes to working with Parameters and DataSets: 1.    Create Lookup and Default Datasets in advance 2.    Create parameters (set the datasets for available and default values) 3.    Go into query and tick parameter check box 4.    On dataset properties screen, select the parameter defined earlier from the parameter value defined earlier. Rule 3 – Dont tear your hair out when you have just renamed objects and your report doesn’t build Just use XML notepad on the original report file. I found I gained a good understanding of the structure of the underlying XML document just by using XML notepad. From this you can do a search and find references of the missing object. You can also just do a wholesale search and replace (after taking a backup copy of course ;-) So I hope the above help to save the sanity of anyone who regularly works with SSRS and MDX.

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