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• "ODM" - One of the Support team's most valued acronyms

  - by graham.mckendry(at)oracle.com

  If you submit technical service requests (SRs) through the My Oracle Support portal, you may often see the term "ODM" used in updates from our Support team. ODM is an acronym for "Oracle Diagnostic Methodology", which defines a standard problem solving approach that all of Oracle Support uses for every technical SR. ODM provides a number of benefits to the SRs - both for the Support organization and for the customer - including a consistent approach, higher quality, justified solutions, and ultimately faster resolution. Screenshot: Example of an ODM "Issue Clarification" activity in a service request The Oracle Diagnostic Methodology applies to both categories of technical SRs: Consultative (question-answer topics) and Problem-Solution. There are a few KM Notes that describe the steps of ODM, however to keep things simple (and since those KM Notes appear to be a bit outdated), I'll summarize the ODM stages here as follows: Consultative ODM - Three mandatory stages: ODM Question: Clarification of the customer's exact question. ODM Answer: Thorough answer to the customer's question. ODM Knowledge Content: Reference to new or existing knowledge base content, or explanation why the particular SR does not necessarily require knowledge content. Problem-Solution ODM - Eight mandatory stages: ODM Issue Clarification: Clarification of the reported issue, including the symptoms, the steps to reproduce, and an outline of the business impact ODM Issue Verification: Confirmation of the issue being verified based on proof provided by the customer, such as screenshots, log files, or reproducing the issue during an Oracle Web Conference. ODM Cause Determination: Succinct outline of the root cause of the issue. ODM Cause Justification: Explanation as to why the root cause applies to this particular situation. ODM Proposed Solution(s): Succinct outline of the potential solution(s) to resolve the issue. ODM Proposed Solution(s) Justification: Explanation of why the proposed solution(s) will in fact resolve the issue. ODM Solution Action Plan: Detailed numbered instructions on how to execute the proposed solutions. ODM Knowledge Content: Reference to new or existing knowledge base content, or explanation why the particular SR does not necessarily require knowledge content. During these stages, you may see other optional ODM-related activities such as "ODM Data Collection", "ODM Action Plan", "ODM Research", and "ODM Test Case". Again, these structured tags help ensure a uniform methodology across your SRs. With this knowledge you should be able to develop better predictability of what's coming next in your SRs, as well as what you can do to help expedite the resolution process.

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• User input and Automated input seperation

  - by tpaksu

  I have a mysql db and I have an automation script which modifies the data inside once a day. And, these columns may have changed by an user manually. What is the best approach to make the system only update the automated data, not the manually edited ones? I mean yes, flagging the cell which is manually edited is one way to do it, but I want to know if there's another way to accomplish this? Just curiosity.

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• TLS/SSL and .NET Framework 4.0

  The Secure Socket Layer is now essential for the secure exchange of digital data, and is most generally used within the HTTPS protocol. .NET now provides the Windows Communication Foundation (WCF) to implement secure communications directly. Matteo explains the TLS/SSL protocol, and takes a hands-on approach to investigate the SslStream class to show how to implement a secure communication channel

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• The Best Way to Obtain High Rankings

  The bulk of the high rankings in search engines come from off page factors. Once I have my content on my web pages, there are a few different ways that I approach search engine ranking. There's SEO and then there's traffic.

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• As a self-taught programmer, how do I get the academic foundation without attending school again?

  - by hal10001

  I've made a pretty good living as a self-taught programmer, but when I find that I discuss some low-level fundamental topics with my peers who have a CS degree, holes appear in my knowledge. I'm a big picture (architecture) guy, so for a long time this hasn't bothered me, but lately I've wondered if there is an approach I can take that will help me learn these fundamentals without going back to school? Are there books, websites or videos that you can recommend that would give me a ground-up perspective as opposed to a learn it as you need it mentality?

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• Red Hat Revs While VMware Takes to the Streets

  Virtually Speaking: VMware is taking its virtualization message to the streets with its partners, while Red Hat is taking a quieter and more traditional approach.

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• SQL Server 2012 Integration Services - Package and Project Parameters

  In SQL Server 2012, Microsoft introduced SQL Server Data Tools to accommodate the dynamic nature of SSIS constructs in the form of package and project parameters. This approach lets you combine multi-package projects into a single unit, eliminating the possibility of breaking dependencies between parent and child packages during subsequent deployments. Get smart with SQL Backup ProGet faster, smaller backups with integrated verification.Quickly and easily DBCC CHECKDB your backups. Learn more.

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• Random Vector within a cone

  - by Paul

  I'm looking to create a random vector within a cone given the radius (base). It feels like I've been traversing through many pages on the internet and still I'm no further forward to getting an answer. I was thinking I could get a point within the base of the cone and have it point towards the apex (then just use the inverse of that for my animation) but this seems like an incredibly long winded approach.

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• Online Marketing - 4 Tips For Creating a Search-Friendly Website

  Surprisingly enough, creating a search engine friendly website is actually easier than creating a site that is not search friendly. You'll probably find it to be a mostly common sense based approach. And while the site itself is a major part of the overall SEO strategy to achieving quality traffic levels, there's a bit more to it.

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• Setting up a Google Map with Information Window

  This article provides an step by step approach to set up a Google Map in our website and that is with an Information Window which can show business logo, address, phone numbers and/or a link to your contact form etc.

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• PHP - Internal APIs/Libraries - What makes sense?

  - by Mark Locker

  I've been having a discussion lately with some colleagues about the best way to approach a new project, and thought it'd be interesting to get some external thoughts thrown into the mix. Basically, we're redeveloping a fairly large site (written in PHP) and have differing opinions on how the platform should be setup. Requirements: The platform will need to support multiple internal websites, as well as external (non-PHP) projects which at the moment consist of a mobile app and a toolbar. We have no plans/need in the foreseeable future to open up an API externally (for use in products other than our own). My opinion: We should have a library of well documented native model classes which can be shared between projects. These models will represent everything in our database and can take advantage of object orientated features such as inheritance, traits, magic methods, etc. etc. As well as employing ORM. We can then add an API layer on top of these models which can basically accept requests and route them to the appropriate methods, translating the response so that it can be used platform independently. This routing for each method can be setup as and when it's required. Their opinion: We should have a single HTTP API which is used by all projects (internal PHP ones or otherwise). My thoughts: To me, there are a number of issues with using the sole HTTP API approach: It will be very expensive performance wise. One page request will result in several additional http requests (which although local, are still ones that Apache will need to handle). You'll lose all of the best features PHP has for OO development. From simple inheritance, to employing the likes of ORM which can save you writing a lot of code. For internal projects, the actual process makes me cringe. To get a users name, for example, a request would go out of our box, over the LAN, back in, then run through a script which calls a method, JSON encodes the output and feeds that back. That would then need to be JSON decoded, and be presented as an array ready to use. Working with arrays, as appose to objects, makes me sad in a modern PHP framework. Their thoughts (and my responses): Having one method of doing thing keeps things simple. - You'd only do things differently if you were using a different language anyway. It will become robust. - Seeing as the API will run off the library of models, I think my option would be just as robust. What do you think? I'd be really interested to hear the thoughts of others on this, especially as opinions on both sides are not founded on any past experience.

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• Setting up a Google Map with Information Window

  This article provides an step by step approach to set up a Google Map in our website and that is with an Information Window which can show business logo, address, phone numbers and/or a link to your contact form etc.

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• Entity Framework 5, separating business logic from model - Repository?

  - by bnice7

  I am working on my first public-facing web application and I’m using MVC 4 for the presentation layer and EF 5 for the DAL. The database structure is locked, and there are moderate differences between how the user inputs data and how the database itself gets populated. I have done a ton of reading on the repository pattern (which I have never used) but most of my research is pushing me away from using it since it supposedly creates an unnecessary level of abstraction for the latest versions of EF since repositories and unit-of-work are already built-in. My initial approach is to simply create a separate set of classes for my business objects in the BLL that can act as an intermediary between my Controllers and the DAL. Here’s an example class: public class MyBuilding { public int Id { get; private set; } public string Name { get; set; } public string Notes { get; set; } private readonly Entities _context = new Entities(); // Is this thread safe? private static readonly int UserId = WebSecurity.GetCurrentUser().UserId; public IEnumerable<MyBuilding> GetList() { IEnumerable<MyBuilding> buildingList = from p in _context.BuildingInfo where p.Building.UserProfile.UserId == UserId select new MyBuilding {Id = p.BuildingId, Name = p.BuildingName, Notes = p.Building.Notes}; return buildingList; } public void Create() { var b = new Building {UserId = UserId, Notes = this.Notes}; _context.Building.Add(b); _context.SaveChanges(); // Set the building ID this.Id = b.BuildingId; // Seed 1-to-1 tables with reference the new building _context.BuildingInfo.Add(new BuildingInfo {Building = b}); _context.GeneralInfo.Add(new GeneralInfo {Building = b}); _context.LocationInfo.Add(new LocationInfo {Building = b}); _context.SaveChanges(); } public static MyBuilding Find(int id) { using (var context = new Entities()) // Is this OK to do in a static method? { var b = context.Building.FirstOrDefault(p => p.BuildingId == id && p.UserId == UserId); if (b == null) throw new Exception("Error: Building not found or user does not have access."); return new MyBuilding {Id = b.BuildingId, Name = b.BuildingInfo.BuildingName, Notes = b.Notes}; } } } My primary concern: Is the way I am instantiating my DbContext as a private property thread-safe, and is it safe to have a static method that instantiates a separate DbContext? Or am I approaching this all wrong? I am not opposed to learning up on the repository pattern if I am taking the total wrong approach here.

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• Thunderbird Secure Connections Using Postfix

  <b>Postfix Mail:</b> "One great alternative client is Thunderbird, Icedove if you are on Debian. Here is a step by step approach to setting up the Thunderbird client for TLS and SMTP AUTH."

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• Microsoft Innovation Day (Moscow, Russia)

  - by Bigtrend

  New event from Microsoft about new techonologies which are going to be released during the current year. What can we say about these new technologies? Many advertising without exceptional ideas. Unfortunately it is true for the whole industry - the only idea from the far future is clouding computing which is not relevant to the really new approach in development. I understand that we can provide facilitation to the development community as well as new UI features for the end-users but in fact the...(read more)

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• Oracle Mobile Events Coming in November 2013

  - by Grant Ronald

  There is an Oracle roadshow about to kick off covering topics such as Cloud, Big Data and Mobile.  Mobile (my area of interest) is a real hot topic in business now with many moving to a "mobile first" development approach.  I'll be there talking about mobile and Oracle's solution for mobile offerings.  The UK/Ireland events are in London, Manchester and Dublin.  Places are of course limited but registration is open

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• Should I disallow(robots.txt) archive/author pages with links already available on the front page? [on hold]

  - by WPRookie82

  I am working on a simple Wordpress blog where when an article is published, it appears on ALL these pages: Homepage - Headline(clickable) + 3-line summary Parent category page - Headline(clickable) + 3-line summary Child category page - Headline(clickable) + 3-line summary Author page - Headline(clickable) sitemap.xml I've been told that I should add all author pages to my robots.txt, under disallow, so as search engine bots do not spider /author/* since all links on these pages are available elsewhere. Is this a good approach or maybe rel=nofollow is better, or maybe I shouldn't worry about this at all?

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• Play Framework Plugin for NetBeans IDE (Part 2)

  - by Geertjan

  After I published part 1 of this series, the first external contribution (i.e., not by me) to the NetBeans plugin for Play Framework 2 was committed today. Yann D'Isanto added support for creating new Play projects: That completely solves a problem I was working on, in a different way altogether. I was working on creating a new wizard that would call "play new" on the command line and pass into the command line the entered name and application type (1 for Java and 2 for Scala). However, Yann's solution is better, at least in the sense in that it works, as opposed to mine which didn't, because of problems I continually had with the command line, since one needs to press Enter multiple times on the Play command line when creating new projects, which I wasn't able to simulate in my new wizard. Yann's approach is simply to follow the approach taken in the Project Type Module Tutorial, which explains how to register a project sample in the IDE. I was inspired by Yann's contribution, especially when he mentioned that one needs to build Play projects on the command line. So, I added a new menu item on the right-click of a project for building Play projects, which simply passes "play compile" to the command line for the current project: Via the IDE's main menu bar, you can also Build and Run the application, though the code for the Clean function needs to be added still, which would be a cool thing for anyone out there to add, by using all the existing code and then passing "play clean compile" to the command line. Something else that Yann added is an Options Window extension, thanks to the Options Window Module Tutorial, for registering the Play installation, which is a step forward from my hard coded solution. I changed things slightly so that, when Build or Run are selected, without a Play installation being defined, the Options window opens, displaying the tab that Yann created, shown below. Notice that there's no Browse button, which would be a simple next step for anyone else to contribute. A small tip is to use the FileChooserBuilder from the NetBeans IDE APIs when working on the Browse button: Looking forward to more contributions to the Play Framework 2 plugin for NetBeans IDE. Just leave a message here with your ideas, with your java.net name, and then I'll add you to the project on java.net, where I very much look forward to your contributions: http://java.net/projects/nbplay/sources/nbplay

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• SSIS Training Comes to NYC 30 Jul-3 Aug!

  - by andyleonard

  Linchpin People is excited to announce the scheduling of From Zero To SSIS in New York City 30 Jul – 03 Aug 2012! Training Description From Zero to SSIS was developed by Andy Leonard to train technology professionals in the fine art of using SQL Server Integration Services (SSIS) to build data integration and Extract-Transform-Load (ETL) solutions. The training is focused around labs and emphasizes a hands-on approach. Most technologists learn by doing; this training is designed to maximize the time...(read more)

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• Syncing apt-get installations between multiple computers

  - by Chris

  Is there a way to synchronize my installations (and removals) between multiple PCs? Preferably with dropbox - since I'm already using that to keep my files in sync. Edit: I thought of an alias for the apt-get install and apt-get remove commands that stores the parameters to a file (one for install, one for remove) and another command that reads all the entries in the file and executes the respective command. Is this an realistic approach?

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• Determining whether a visitor reached two different pages in one visit

  - by Shaun

  I have a funnel that I would like to track. Tracking this funnel won't work with the default "goal funnel" tracking in Google due to the fact that I am mixing events and pageviews. As such, I've created a series of reports: Visits to demo pages - An inclusion filter on "Page". Triggers an Event on these pages - An inclusion filter on "Page" and "Event Category". Does not bounce - An inclusion filter on "Page" and an exclusion filter on "Exit Page" for these same pages. Reach our storefront - ?? Purchase something - An inclusion filter on "Page" and a report that shows "Transactions". At a basic level, I need to track users who reached demo pages, then reached any page on our store. Intuitively, I created a segment, used two inclusive "Page" filters (one for the demo pages and one for any page in our store), and combined them with an "AND" operator. I thought this was working until I tried to do the same thing in a dashboard widget and on a custom report. When I tried the same thing in those areas, I got zero results. I figured this might be because widgets and custom report filters function differently from segment filters (the options are different for all of them), so I tried applying my "demo page && store page" segment to a report that gave me a general page list. All I saw was a list of the specific pages. I tried simplifying things by creating a custom report that showed all visits to store pages, then applied a segment that filtered for users who visited demo pages. This got me the same numbers as my "demo page && store page" segment, but showed a list of demo pages. This has led me to believe that the "demo page && store page segment" approach and the "demo segment && store report" functionally behave the same. However, this experience has left me questioning whether they're giving me what I want. Are these methods showing me all users who reached both sets of pages? Is there a better/easier/more standard way of doing this aside from looking at visitor flow reports? I'm trying to avoid a combination of custom variables/events and using the horizontal funnel approach since it would consume a large number of our limited goals and seems more complicated than is necessary for tracking this funnel.

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• Object Oriented Design of a Small Java Game

  - by user2733436

  This is the problem i am dealing with. I have to make a simple game of NIM. I am learning java using a book so far i have only coded programs that deal with 2 classes. This program would have about 4 classes i guess including the main class. My problem is i am having a difficult time designing classes how they will interact with each other. I really want to think and use a object oriented approach. So the first thing i did was design the Pile CLASS as it seemed the easiest and made the most sense to me in terms of what methods go in it. Here is what i have got down for the Pile Class so far. package Nim; import java.util.Random; public class Pile { private int initialSize; public Pile(){ } Random rand = new Random(); public void setPile(){ initialSize = (rand.nextInt(100-10)+10); } public void reducePile(int x){ initialSize = initialSize - x; } public int getPile(){ return initialSize; } public boolean hasStick(){ if(initialSize>0){ return true; } else { return false; } } } Now i need help in designing the Player Class. By that i mean i am not asking for anyone to write code for me as that defeats the purpose of learning i was just wondering how would i design the player class and what would go on it. My guess is that the player class would contain method for choosing move for computer and also receiving the move human user makes. Lastly i am guessing in the Game class i am guessing the turns would be handeled. I am really lost right now so i was wondering if someone can help me think through this problem it would be great. Starting with the player class would be appreciated. I know there are some solutions for this problem online but i refuse to look at because i want to develop my own approach to such problems and i am confident if i can get through this problem i can solve other problems. I apologize if this question is a bit poor but in specific i need help in designing the Player class.

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• "Expecting A Different Result?" (2 of 3 in 'No Customer Left Behind' Series)

  - by Kathryn Perry

  A guest post by David Vap, Group Vice President, Oracle Applications Product Development Many companies already have some type of customer experience initiative in process or one that could be framed as such. The challenge is that the initiatives too often are started in a department silo, don't have the right level of executive sponsorship, or have been initiated without the necessary insight and strategic business alignment. You can't keep doing the same things, give it a customer experience name, and expect a different result. You can't continue to just compete on price or features - that is not sustainable in commoditized markets. And ultimately, investing in technology alone doesn't solve customer experience problems; it just adds to the complexity of them. You need a customer experience strategy and approach on how to execute a customer-centric worldview within your business. To develop this, you must take an outside in journey on how your customers are interacting with your business to establish a benchmark of your customers' experiences. Then you must get cross-functional alignment on what you are trying to achieve, near, mid, and long term. Your execution of that strategy should be based on a customer experience approach: Understand your customer: You need to capture the insights across interactions, channels (including social), and personas to better understand whom to serve, how to serve them, and when to serve them. Not all experiences or customers are equal, so leverage this insight to understand the strategic business objectives you need to address. Then determine which experiences can be improved immediately and which over time to get the result you need. Empower your ecosystem: You need to align your front-line employees with your strategy and give them the power, insight, and tools that allow them to cultivate a culture around strengthening the relationships with your customers. You also need to provide the transparency, access, and collaboration that enable your customers and partners to self serve and self solve and to share with ease. Adapt your business: You need to enable the discipline of agility within your organization and infrastructure so that you can innovate, tailor, and personalize experiences. This needs to be done both reactively from insight and proactively in real time so you can stay ahead of shifting market trends and evolving consumer behaviors. No longer will the old approaches provide the same returns. To compete, differentiate, and win in a world where the customer has the power, you must execute a strategy that is sure to deliver a better brand experience for your customers. Note: This is Part 2 in a three-part series. Part 1 is here. Stop back for Part 3 on November 28.

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• SSIS Training Comes to NYC 30 Jul-3 Aug!

  - by andyleonard

  Linchpin People is excited to announce the scheduling of From Zero To SSIS in New York City 30 Jul – 03 Aug 2012! Training Description From Zero to SSIS was developed by Andy Leonard to train technology professionals in the fine art of using SQL Server Integration Services (SSIS) to build data integration and Extract-Transform-Load (ETL) solutions. The training is focused around labs and emphasizes a hands-on approach. Most technologists learn by doing; this training is designed to maximize the time...(read more)

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• Step by Step Guide to trace the ASP.NET application for Beginners

  Explains the step by step approach to trace the ASP.NET application...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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