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• Siebel CRM: Alive and Jamming at OpenWorld

  - by Tony Berk

  Yes, a rock 'n roll reference in a CRM/Customer Experience blog entry! Sorry, but we are getting excited about OpenWorld and all of the great CRM and Customer Experience sessions we've been planning for the past 6 months (yes, we really do start planning in March!). I also heard that some band named Pearl Jam is making an appearance. Who's tried the Rock Band guitar solo for Alive? Way too difficult for an amateur like me. Anyhow, we are supposed to be highlighting Siebel CRM at OpenWorld. Yes, Siebel will once again have a major presence at OpenWorld and there is a lot of new things to tell you about. If you search the OpenWorld Content Catalog with the tag "siebel", you'll find over 75 sessions. That's over 75 hours of opportunity to hear from Siebel customers, product managers, and implementers. While I invite you to read through the descriptions of all 75+ sessions or check out the OpenWorld Focus On Siebel document, I'd like to try and help with some highlights. The roadmap and strategy session was mentioned in my previous post, but it is important enough to mention again. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. This session was FULL last year, so I strongly suggest you pre-register via the OpenWorld Schedule Builder. Every year, my favorites are the customer panels, where you get hear 2, 3 or even 4 customers talk about their implementations and often share best practices and lessons learned. Customer Panel: Business Benefits of Deploying Siebel CRM (Session ID: CON9717) - Oct 1, 10:45AM featuring GlaxoSmithKline, PNC Bank and Southwest Airlines. Maximizing User Adoption Rates for Siebel Sales and Siebel Partner Relationship Management (CON9690) Oct 1, 12:15PM featuring CSL Behring, Intuit and McKesson. Best Practices for Upgrading Your Siebel CRM Implementations: Customer Successes (CON9715) - Oct 1, 3:15PM featuring Citrix, Sunlife Financial and Oracle experts. Driving Great Customer Experiences with Siebel Service Applications (CON9604) - Oct 1, 4:45 featuring Farmers Insurance, US Department of Homeland Security and Waste Management There are also a number of customer case study sessions including: Lowe's (CON9740), American Red Cross (CON6535), Ontario Lottery & Gaming's Siebel Marketing and Loyalty (CON4114), and LexisNexis (CON9551). Also, an interesting session on optimizing Siebel on Oracle with ACCOR (CON4289). Have you heard about the new Open UI for Siebel? If you haven't, you should! There are sessions focused on introducing you to the new functionality and how you can unleash the power of the new user interface: User Interface Innovations with the New Siebel “Open UI” (CON9703) Oct 2, 10:15AM and Unleash the Power of “Open UI” (CON9705) - Oct 3, 11:45AM. Other Siebel-related topics you might want to check out: Knowledge Management: Increasing Return on Your CRM Investments with Knowledge (CON9779) - Oct 1, 3:15PM Mobile: Mobile Solutions for Siebel CRM (CON9697) - Oct 2, 5:00PM Siebel Loyalty: Best Practices for Maximizing the Success of Your Loyalty Program with Siebel Loyalty (CON9588) - Oct 2, 5:00PM  Siebel Marketing: Next-Generation Cross-Channel Insight-Driven Customer Dialogue with Siebel Marketing (CON9600) - Oct 3, 10:15AM Integrating with Oracle Commerce: Administer Once and Deploy Everywhere: Integrating the Siebel, ATG, and Endeca Platforms (CON9761) - Oct 2 5:00PM Finally, don't forget the Oracle Applications User Group (OAUG) Special Interest Group for Siebel on Sunday, September 30 at 2:15PM. And of course, the Demogrounds in Moscone West will be full of Oracle and partner demos and information on new solutions. Wow! I told you there was a lot! Good luck finding the best sessions for you and have a great time at OpenWorld. Don't forget to sing along with Pearl Jam!

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• Why is there a large discrepancy between the stackoverflow tag frequency and the TIOBE Index?

  - by Lo Sauer

  By recently looking at the TIOBE Programming Community Index (Sep 2012) I noticed the following order: C Java Objective-C C++ C# PHP When looking at the tag frequencies of stackoverflow however, the situation is as follows: C# Java PHP JS Android jquery (JS) iphone (Objective-C) C++ (Java takes the lead when accounting for Android tagged posts w/o a Java tag). JavaScript also likely has surpassed PHP in total numbers of programmers? I realize the tag-frequencies may not be the best indicator, but it is likely a sufficient measure nonetheless. What am I missing that explains this discrepancy, especially for ANSI C?

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• I'm 15 years old. What would you recommend for resources?

  - by JacKeown

  Hi. I'm a 15 year old kid who seems to excel in all of his classes, likes talking in 3rd person, and wants to learn more about programming and a little about html/php stuff. I already know a little python and I'm hoping to eventually learn Java/Javascript and C. I've been looking around and I've found some online lectures like this and some other tutorials that are so mind numbingly boring and difficult to understand...I was wondering if any of you knew of any good books or other resources that would actually teach me everything I'd need to know incrementally... Thanks in advance!

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• Do people in non-English-speaking countries code in English?

  - by Damovisa

  With over 100 answers to this question it's highly likely that your answer has already been posted. Please don't post an answer unless you have something new to say I've heard it said (by coworkers) that everyone "codes in English" regardless of where they're from. I find that difficult to believe, however I wouldn't be surprised if, for most programming languages, the supported character set is relatively narrow. Have you ever worked in a country where English is not the primary language? If so, what did their code look like? Edit: Code samples would be great, by the way...

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• One method with many behaviours or many methods

  - by Krowar

  This question is quite general and not related to a specific language, but more to coding best practices. Recently, I've been developing a feature for my app that is requested in many cases with slightly different behaviours. This function send emails , but to different receivers, or with different texts according to the parameters. The method signature is something like public static sendMail (t_message message = null , t_user receiver = null , stream attachedPiece = null) And then there are many condition inside the method, like if(attachedPiece != null) { } I've made the choice to do it this way (with a single method) because it prevents me to rewrite the (nearly) same method 10 times, but I'm not sure that it's a good practice. What should I have done? Write 10 sendMail method with different parameters? Are there obvious pros and cons for these different ways of programming? Thanks a lot.

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• Compute if a function is pure

  - by Oni

  As per Wikipedia: In computer programming, a function may be described as pure if both these statements about the function hold: The function always evaluates the same result value given the same argument value(s). The function result value cannot depend on any hidden information or state that may change as program execution proceeds or between different executions of the program, nor can it depend on any external input from I/O devices. Evaluation of the result does not cause any semantically observable side effect or output, such as mutation of mutable objects or output to I/O devices. I am wondering if it is possible to write a function that compute if a function is pure or not. Example code in Javascript: function sum(a,b) { return a+b; } function say(x){ console.log(x); } isPure(sum) // True isPure(say) // False

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• What language, or language feature, do you wish made it to the mainstream?

  - by Macneil

  Some languages in the past have been influential without ever reaching wide adoption. For example, many languages owe much to the design of Algol 68, even though few compilers were ever written for it. The Dylan language was killed by Apple but had a clean and interesting design. What other programming languages had cool ideas but-- for whatever reasons-- didn't make it to the mainstream? Is there an interesting language feature that you wish your main language had? Is there a feature ahead of its time that we'll soon see used?

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• 12/14 IDC Webcast on Insurance Distribution Strategies -- Manage Data and Engage Customers

  - by charles.knapp

  The insurance industry faces unprecedented challenges from new competition, more rigorous regulatory obligations, tighter capital restrictions, and more demanding customers. The winners will be those insurers that can successfully manage complex and disparate data resources to engage successfully with their customers, building trust through outstanding, multi-channel customer service with the insurer and its agents. At the heart of all these issues is the ability of insurers to engage directly with agents and customers using their preferred channels; measure risk and profitability accurately, and quickly to enable swift decision-making; and transform aging IT infrastructure so that the business can drive down costs and protect eroding margins. In this one-hour webcast, moderated by Insurance & Technology Magazine Executive Editor Anthony O'Donnell, you will learn about critical distribution management strategies that work. Join Peter Farley of analyst firm IDC Financial Insights, Scott Mampre of Capgemini, and Srini Venkat of Oracle Insurance to learn ways to maximize improvements to competitiveness, customer service, operating efficiencies - and ultimately profitability and growth. Please join us!

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• Reminder - Mobile World Congress - 4 Industry Workshops

  - by michael.seback

  Got 4G? Paving the Road to Profitable and Efficient LTE Network Planning and Monetization, Register by emailing your details here. Achieving Management Excellence through Enterprise Performance Management, Register by emailing your details here. Offer Deliver and Monetize: Mobile Operator Strategies Consumer and Enterprise Services featuring Telenor and Vodafone Groups, Register by emailing your details here. Is Your Head in the Cloud? How to Get it Right the First Time, Register by emailing your details here. With more than 49,000 communications industry attendees, Mobile World Congress is where the industry comes together and you won't want to miss Oracle at this year's show. The 2011 conference agenda will feature speakers representing the leaders of the world's most innovative companies, both from within the Communications industry and from the growing number of adjacent market sectors joining our expanding mobile ecosystem. Join us to learn how Oracle enables innovative services while reducing the cost and complexity of infrastructure software and hardware.

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• A good interpreted language for a small embedded project

  - by Earlz

  I have an mbed which has a small ARM Cortex M3 on it. Basically, my effective resources for the project are ~25Kb of RAM and ~400Kb of Flash. For I/O I'll have a PS/2 keyboard, a VGA framebuffer(with character output), and an SD card for saving/loading programs(up to a couple of Mb maybe) The reason I ask this here is because I'm trying to figure out what programming language to implement on the thing. I'm looking for an interpreted language that's easy for me to implement, and won't break the bank on my resources. I also intend for this to be at least possible to write on th device itself, though the editor can be interpreted(yay bootstrapping) Anyway, I've looked at a few simple languages. Some nice candidates: Forth BASIC Scheme? Has anyone done something like this or know of any languages that can fit this bill or have comments about my three candidates so far?

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• Programmers and tech email: Do you actually read all of them?

  - by AdityaGameProgrammer

  Email Alerts, Blog /Forum updates, discussion subscriptions general programming/technology update emails that we often subscribe to.Do you actually read them ? or go direct to the source when you find time. often we might the mail of programmers filled with loads of unread subscription mail from technology they previously were following or worked on or things they wish to follow .some or a majority of these mail just keep on piling up . i personally have few updates that i wish i read but constantly avoid and keep of for latter and finally delete them in effort keep the in box clean. few questions come to mind regarding this Do you keep such mail in separate accounts? Do you read all the mail you have subscribed to? Do you ever unsubscribe to any such email if you aren't reading them? How much do you really value these email. Lastly do you keep your in box clean ? wish to deal with this in a better way.

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• Going Direct to Consumer in Consumer Goods – Live Webcast April 12

  - by Michael Seback

  Going Direct to Consumer is top of mind with executives in the Consumer Goods (CG) industry today.   Join our live webcast on Thursday, April 12 to learn what CG companies worldwide are thinking as they deploy their direct-to-consumer strategies in an effort to better engage with today’s empowered consumer. Hear Jon Copestake, Chief Consumer Goods Analyst of the Economist Intelligence Unit and Oracle to discuss the findings and industry trends. Some key findings include: Pushing traditional media through new media channels is not enough to reach today’s more plugged in, product-savvy consumer CG companies are experimenting with new ways to establish and enhance direct, two-way relationships with their target consumers across multiple channels Survey respondents and other CG executives see their nascent e-commerce efforts as complimentary to, not competing with, existing retail channels. Register to attend on April 12, 8:00 a.m. PT / 11:00 p.m. ET  

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• Online training modules / programs for best software engineering practices?

  - by Steve

  We're taking over a team in a foreign country and the programming standards there aren't up to par with US standards. Folks there lack the formal training and basic understanding of computing concepts of databases, how computers work, what good software engineering practices are. Short of sending these ppl to college again, are there good online courses available that we can enroll them into so that they can upgrade their skills? I am specifically looking for online training courses, but recommendations for books are also welcome. This is language-agnostic.

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• How do I create a PPA for a working program?

  - by d3vid

  Let's assume I have a working application written in C, C++ or Python. I want to create a Launchpad PPA so others can easily install it from a package. Please give step by step instructions for doing this from beginning to end. (Or provide a link that does the same ;) Does the programming language matter? (Could it be a bash script?) Do I need to add anything to my build? Where should the build install itself to? How do I define dependencies? How do I use dependencies? How do I create a .deb? What do I need to do before uploading to Launchpad?

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• Simple vs Complex (but performance efficient) solution - which one to choose and when?

  - by ManojGumber

  I have been programming for a couple of years and have often found myself at a dilemma. There are two solutions - one is simple one i.e. simple approach, easier to understand and maintain. It involves some redundancy, some extra work (extra IO, extra processing) and therefore is not the most optimal solution. but other uses a complex approach,difficult to implement, often involving interaction between lot of modules and is a performance efficient solution. Which solution should I strive for when I do not have hard performance SLA to meet and even the simple solution can meet the performance SLA? I have felt disdain among my fellow developers for simple solution. Is it good practice to come up with most optimal complex solution if your performance SLA can be met by a simple solution?

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• Web and Flex developer career question [closed]

  - by abhilashm86

  Possible Duplicate: should i concentrate on logical and puzzles part in programming, i want to be a web (flex)developer? I'm a computer science student and have been learning Flex and Actionscript 3.0 for 4 months. I know it's easy to program in MXML, and Actionscript 3.0 is pretty easy with bunch of classes, but when I try to code in C++ or C, I struggle, I feel I'm being inefficient and it scares me. Since I'm a student, I've no experience in developing algorithms and tough program solving? I'd like to be a web developer. Does a web developer need strong fundamentals when it comes to things such as complex algorithms and high end coding?

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• Visual Studio 2010 launched!!!

  - by mcp111

  Yesterday Microsoft launched Visual Studio at the Visual Studio Expo in Las Vegas. Visual Studio 2010 has several great productivity enhancements for developers. Watch the keynote and see how Visual Studio 2010 help developers "stay in the zone"!!! http://www.microsoft.com/visualstudio/en-us/watch-it-live Then dive into all the cool new features yourself with the free Visual Studio 2010 Training kit. http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=752cb725-969b-4732-a383-ed5740f02e93 Happy programming!!!  

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• RightNow CX @ OpenWorld: What to Experience

  - by Tony Berk

  We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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• Is there any reason to use C++ instead of C, Perl, Python, etc.?

  - by Ehsan

  As a Linux (server side) developer, I don't know where and why should I use C++. When I'm going to performance, the first and last choice is C. When "performance" isn't the main issue, programming languages like Perl and Python would be good choices. Almost all of open source applications I know in this area has been written in C, Perl and Python, Bash script, AWK and even PHP, but no one goes to use C++. I'm not discussing about some other areas like GUI or web application, I'm just talking about Linux and about CLI and daemons. Is there any satisfiable reason to use C++?

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• What tools should I consider if my aim is to make a game available to as many platforms as possible?

  - by Kenji Kina

  We're planning on developing a 2D, grid-based puzzle game, and although it's still very early in the planning stages, we'd like to make our decisions well from the beginning. Our strategy will be to make the game available to as many platforms as possible, for example PCs (Windows, Mac and/or Linux), mobile phones (iPhone and/or Android based phones), game consoles (XBLA and/or PSN) PC will have an emphasis, but I believe that's the most flexible platform so that shouldn't be a problem. So, what programming language, game engine, frameworks and all around tools would be best suited for our goal? P.S.: I'm betting a set of tools won't cover ALL of them, and that there will still be some kind of "translating" effort for some platforms, but we'd like to know what the most far reaching are.

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• How did programmers resolve their problems before the internet?

  - by 9a3eedi

  When programming, anytime I get stuck, perhaps with a compiler error that doesn't make sense, or from a GUI function that didn't do what I expected, I automatically google my problem, find someone else that faced the same thing, and read what's going on and why I'm getting the problem. Before the internet, how did people handle these situations? People used to read books and manuals more, I know. But books don't explain everything, like the odd compiler problem that you get sometimes, or nothing showing up on your screen despite you clearly writing correct OpenGL code. How did people cope when facing challenges? Did they simply "bash their head" on the wall till they figured it out? Is there something people used to do regularly on the side that gave them the ability to get themselves unstuck more easily? Were libraries/compilers much simpler back then? I've been asking this question because I sometimes feel guilty depending on Google so much when I'm pretty sure programmers before my time were more independent when it comes to facing these matters.

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• On-the-fly graphical representation of code

  - by dukeofgaming

  I know about Omondo's plugin for live code-UML synchronization in Eclipse, but I was wondering if there was any other tool/IDE/IDE-extension that has some form of live graphical code representaiton (structural, flow, call-stacks, dependencies, etc.). I'm essentially looking for richer visual feedback on code while programming, not really looking for purely graphical code editors, though round-trips would be nice (edit graphically, code gets modified; edit code, representation gets modified). If you don't know about any graphical live documentation tool for code, maybe someone that can coexist with code, such as MySQL Workbench or Enterprise Architect.

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• What's special about currying or partial application?

  - by Vigneshwaran

  I've been reading articles on Functional programming everyday and been trying to apply some practices as much as possible. But I don't understand what is unique in currying or partial application. Take this Groovy code as an example: def mul = { a, b -> a * b } def tripler1 = mul.curry(3) def tripler2 = { mul(3, it) } I do not understand what is the difference between tripler1 and tripler2. Aren't they both the same? The 'currying' is supported in pure or partial functional languages like Groovy, Scala, Haskell etc. But I can do the same thing (left-curry, right-curry, n-curry or partial application) by simply creating another named or anonymous function or closure that will forward the parameters to the original function (like tripler2) in most languages (even C.) Am I missing something here? There are places where I can use currying and partial application in my Grails application but I am hesitating to do so because I'm asking myself "How's that different?" Please enlighten me.

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• Solo vs Team development and the consequences

  - by Mathieu

  Hi, I've been programming for a while on different languages. I never really studied that at school nor worked on a team of more than 2 (me included). Still, I've been a professional developper for over three years. Last year, I took over my first C# project and it ended up being fine. I can't help but think that because I learned and worked alone I must be missing some concepts/hints/edge. For those who've been solo developpers before being part of a team, can you share your experience? Did you realize you were missing something? Did you find it hard? Did you learn faster after? Thank you!

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• Cyclic Dependencies.

  - by PhilCK

  Are cyclic dependencies a common thing in games dev? I ask as I keep getting into situation where I'm using and have been told more than once that they should be avoided. I am wondering if this is just a what people say as a general rule of thumb in the software development business. and that the nature of game programming produces such dependencies. // Foo #include <Bar.hpp> class Foo { bar& m_bar; }; and // Bar class Foo; class Bar { Foo* m_foo; }; I do this alot in Ruby, but dynamic languages are more forgiving in this instance, where as static ones, not so much.

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