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• Case Management In-Depth: Cases & Case Activities Part 1 – Activity Scope by Mark Foster

  - by JuergenKress

  In the previous blog entry we looked at stakeholders and permissions, i.e. how we control interaction with the case and its artefacts. In this entry we’ll look at case activities, specifically how we decide their scope, in the next part we’ll look at how these activities relate to the over-arching case and how we can effectively visualize the relationship between the case and its activities. Case Activities As mentioned in an earlier blog entry, case activities can be created from: BPM processes Human Tasks Custom (Java Code) It is pretty obvious that we would use custom case activities when either: we already have existing code that we would like to form part of a case we cannot provide the necessary functionality with a BPM process or simple Human Task However, how do we determine what our BPM process as a case activity contains? What level of granularity? Take the following simple BPM process Read the full article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags: ACM,BPM,Mark Foster,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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• The Social Business Thought Leaders - Esteban Kolsky

  - by kellsey.ruppel

  Esteban Kolsky's presentation at the Social Business Forum 2012 was meaningfully titled “Everything you wanted to know about Customer Service using Social but had no one to ask”.  A recent survey by ThinkJar, Kolsky’s independent analyst firm, reported how more than 90% of the interviewed companies consider embracing social channels in customer service the right thing to do for the business and its customers. These numbers shouldn't be too surprising given the popularity of services such as Twitter and Facebook (59% and 60% respectively in the survey) among organizations, the power consumers are gaining online and the 40% preference they have to escalate issues on social services. Moreover, both large enterprises and small businesses are realizing how customer retention is cheaper and easier than customer acquisition. Many companies are looking at communities and social networks as an opportunity to drive loyalty, satisfaction and word of mouth. However, in this early phase the way they are preparing to launch social support appears to be lacking at best: 66% have no defined processes for customer service over social channels 68% were not able to estimate ROI before deploying social in customer service Only 8% found the expected ROI Most of the projects are stuck in the pilot or testing phase In his interview for the Social Business Thought-Leaders, Esteban discusses how to turn social media hype in business gains by touching upon some of the hottest topics organizations face when approaching social support: How to go from social media monitoring to actionable insights How Social CRM should be best positioned in regard to traditional CRM The importance of integrating social data to transactional data  Conversations with customer service organizations points to 2012 as the year of "understanding what social means for supporting customers". Will 2013 be the year it all becomes reality? We invite you to listen to Esteban Kolsky's interview to understand how to most effectively develop cross-channel strategies that include social channels and improve both customer satisfaction and the overall customer experience.

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• Using Oracle WebCenter Content for Solving Government Content-Centric Business Problems

  - by Lance Shaw

  Organizations are seeing unprecedented amounts of unstructured information such as documents, images, e-mails, and rich media files. Join us December 12th to learn about how Oracle WebCenter Content can help you provide better citizen services by managing the content lifecycle, from creation to disposition, with a single repository.  With Oracle WebCenter Content, organizations can address any content use case, such as accounts payable, HR on-boarding, document management, compliance, records management, digital asset management, or website management.  If you have multiple content silos and need a strategy for consolidating your unstructured content to reduce costs and complexity, please join us to hear from Shahid Rashid, Oracle WebCenter Development, and Oracle Pillar Partner, Fishbowl Solutions, and learn how you can create the foundation for content-centric business solutions.  •        Solve the problem of multiple content silos (content systems, file systems, workspaces) •        Fully leverage your content across applications, processes and departments •        Create a strategy for consolidating your unstructured content to reduce costs and infrastructure complexity •        Comply with regulations and provide audit trails while remaining agile •        Provide a complete and integrated solution for managing content directly from Oracle Applications (E-Business Suite, PeopleSoft, Siebel, JD Edwards) Join us on December 12th at 2pm ET, 11am PT to learn more!

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• Problem with WCF-SQL Adapter

  - by Paul Petrov

  When using WCF receive adapter with SQL binding in Polling mode please be aware of the following problem. Problem: At some regular but seemingly random intervals the application stops processing new requests, places a lock on the database and prevent other application from accessing it. Initially it looked like DTC issue, as it was distributed transaction that stalled most of the time. Symptoms: Orchestration instances in Dehydrated state, receive location not picking up new messages, exclusive locks on database tables, errors in DTC trace. Cause: Microsoft has confirmed that there is a bug in the WCF-SQL adapter. In the receive adapter binding configuration there's receiveTimeout property set to 10 minutes by default. If during this period data is not found in the table the adapter would start new thread and allocate more memory without releasing old resources. Thus if there's no new data in the table for a long time a new thread will be created in the host instance every 10 minutes until it reaches threshold (1000) and then there's no threads left for this host instance and it can't start/complete any tasks. Then this host instance won't be able to do anything. If other artifacts are hosted in the instance they will suffer consequences as well. Solution: - Set receiveTimeout to the maximum time 24.20:31:23.6470000. - Place WCF-SQL receive locations in separate host to provide its own thread pool and eliminate impact on other processes - Ensure WCF-SQL dedicated host instances are restarted at interval less or equal to receiveTimeout to flush threads and memory - Monitor performance counters Process/Thread Count/BTSNTSvc{n} for thread count trend and respond to alert if it grows by restarting host instance If you use WCF-SQL Adapter in the Notification mode then make sure to remove sqlAdapterInboundTransactionBehavior otherwise this location will exhibit the same issue. In this case though, setting receiveTimeout doesn't help and new thread will be created at default intervals (10 min) ignoring maximum setting.

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• The Mystery of the Vanishing Disk Space

  - by Oddthinking

  My disk space is dwindling by about 2GB a day! I only have a few more days before I run out of space. $ df -h Filesystem Size Used Avail Use% Mounted on /dev/sda4 143G 126G 11G 93% / udev 491M 4.0K 491M 1% /dev tmpfs 200M 696K 199M 1% /run none 5.0M 0 5.0M 0% /run/lock none 499M 144K 499M 1% /run/shm /dev/sda2 1.9G 580M 1.2G 33% /tmp /dev/sda1 92M 29M 58M 33% /boot I have been searching for the biggest directories/log files, deleting and compressing. But I am still losing the war. Finally, I realised I have a big misunderstanding: julian@server1:~$ sudo du -h / | tail -n 1 16G / All of my files in / only add up to 16 GB. That leaves 110 GB unaccounted for! Clearly I have a misunderstanding: I thought the '/dev/sda4' line represented all the files visible from '/'. What should I be reading to understand where the other storage has gone? More details: I have an Ubuntu 11.10 server, that was set-up by data-center staff. It is running my own code (which is fairly prolific with log files, but otherwise doesn't store much stuff on the drive) duplicity for backups (which tends to store a lot of signature files) various other standard services, like Apache, nagios, etc. They are very lightly used. It has been up for about 4 months without a reboot. I lied about the du output (simplified it for effect). It also complained about not being able to access GVFS and the du processes's own resources. I believe they are irrelevant: . du: cannot access `/home/julian/.gvfs': Permission denied du: cannot access `/proc/10841/task/10841/fd/4': No such file or directory du: cannot access `/proc/10841/task/10841/fdinfo/4': No such file or directory du: cannot access `/proc/10841/fd/4': No such file or directory du: cannot access `/proc/10841/fdinfo/4': No such file or directory

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• How should I implement a command processing application?

  - by Nini Michaels

  I want to make a simple, proof-of-concept application (REPL) that takes a number and then processes commands on that number. Example: I start with 1. Then I write "add 2", it gives me 3. Then I write "multiply 7", it gives me 21. Then I want to know if it is prime, so I write "is prime" (on the current number - 21), it gives me false. "is odd" would give me true. And so on. Now, for a simple application with few commands, even a simple switch would do for processing the commands. But if I want extensibility, how would I need to implement the functionality? Do I use the command pattern? Do I build a simple parser/interpreter for the language? What if I want more complex commands, like "multiply 5 until >200" ? What would be an easy way to extend it (add new commands) without recompiling? Edit: to clarify a few things, my end goal would not be to make something similar to WolframAlpha, but rather a list (of numbers) processor. But I want to start slowly at first (on single numbers). I'm having in mind something similar to the way one would use Haskell to process lists, but a very simple version. I'm wondering if something like the command pattern (or equivalent) would suffice, or if I have to make a new mini-language and a parser for it to achieve my goals?

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• New technical product guide for Sun Ray clients

  - by Jaap

  In the Oracle online documentation system a new Sun Ray clients Technical Product guide has been published. The document provides detailed information about the similarities and differences between the three Sun Ray client hardware models: Sun Ray 3, Sun Ray 3 plus and Sun Ray 3i. From the description of the Technical Product guide I want to quote the following section: "......Since Sun Ray 3 Series Clients have no local operating system and require no local management, they eliminate the complexity, expenses, and security vulnerabilities associated with other thin client and PC solutions. ......" This is always one of the great advantages of Sun Ray clients compared to other thin clients (which are actually low-fat PCs where you have to manage thin client OS images). The guide lists the features and technical specifications of the Sun Ray Client such as number of ports, chassis, graphics, network interfaces, power supply, operating conditions, MTBF, reliability, and other standards. The guide also contains a separate chapter about environmental data. As you may know, the Sun Ray 3 Series clients are designed specifically to be sensitive to a spectrum of environmental concerns and standards, from materials to manufacturing processes to shipping, operation, and end of life. The Sun Ray 3 Series clients complies to environmental standards and certifications such as Energy Star 5.0, EPEAT, WEEE and RoHS (see the Oracle policy for RoHS and REACH).

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• IoT? Time for Enterprise Architecture

  - by OTN ArchBeat

  Of course you've been listening to the latest OTN ArchBeat Podcast on the challenges and opportunities in the Internet of Things. If so, you'll also be interested in ZDNet blogger Joe McKendricks' recent post, Will the 'Internet of Things' make CIOs' jobs harder?. In that post McKendrick offers this important bit of advice that will certainly have architects saying "I told you so." Enterprises need to develop architectural approaches to the management of data. Meaning the development of repeatable processes to source, ingest, transform and store information. For years, IT managers simply bought more hardware and addressed data with on-off integration projects. Now it's time for enterprise architecture. IoT is an important new phase in the evolution of enterprise IT. Challenging? You bet! But meeting any such challenge requires big, broad thinking and planning. In that context Enterprise Architecture has always been important. But as IoT gains traction and speed, enterprise architecture should be top of mind for all concerned.

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• Should we be able to deploy a single package to the SSIS Catalog?

  - by jamiet

  My buddy Sutha Thiru sent me an email recently asking about my opinion on a particular nuance of the project deployment model in SQL Server Integration Services (SSIS) 2012 and I’d like to share my response as I think it warrants a wider discussion. Sutha asked: Jamie What is your take on this? http://www.mattmasson.com/index.php/2012/07/can-i-deploy-a-single-ssis-package-from-my-project-to-the-ssis-catalog/ Overnight I was talking to Matt who confirmed that they got no plans to change the deployment model. For example if we have following scenrio how do we do deploy? Sprint 1 Pkg1, 2 & 3 has been developed and deployed to UAT. Once signed off its been deployed to Live. Sprint 2 Pkg 4 & 5 been developed. During this time users raised a bug on Pkg2. We want to make the change to Pkg2 and deploy that to UAT and eventually to LIVE without releasing Pkg 4 &5. How do we do it? Matt pointed me to his blog entry which I have seen before . http://www.mattmasson.com/index.php/2012/02/thoughts-on-branching-strategies-for-ssis-projects/ Thanks Sutha My response: Personally, even though I've experienced the exact problem you just outlined, I agree with the current approach. I steadfastly believe that there should not be a way for an unscrupulous developer to slide in a new version of a package under the covers. Deploying .ispac files brings a degree of rigour to your operational processes. Yes, that means that we as SSIS developers are going to have to get better at using source control and branching properly but that is no bad thing in my opinion. Claiming to be proper "developers" is a bit of a cheap claim if we don't even do the fundamentals correctly. I would be interested in the thoughts of others who have used the project deployment model. Do you agree with my point of view? @Jamiet

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• links for 2010-06-02

  - by Bob Rhubart

  @eelzinga: Oracle Service Bus 11g communication with Oracle SOA Suite 11g, DirectBindings, part1 Oracle ACE Erikc Elzinga launches a series of post in which he will describe how to develop various  Oracle Service Bus 11g to Oracle SOA Suite  process flows. (tags: oracle otn oracleace soa servicebus) @Atul_Kumar: Integrate UCM (ECM/Content Server) with Microsoft Active Directory as LDAP Provider Atul Kumar's step-by-step instructions. (tags: oracle otn enterprise2.0 ucm ecm ldap) Stefan Hinker: Is my application a good fit for CMT? "The first and most important criterion for suitability is always the service time of your application," says Stefan Hinker.  "If this is sufficient, then the application is OK on CMT. If it is not, and the reason is actually the CPU and not some other high-latency component (like a remote database), you will need to test on other CPU architectures." (tags: oracle sun cpu cmt sparc solaris) @deltalounge: Definitions of Services and Processes Peter Paul shares a collection of useful definitions gathered from the works of many of the big thinkers in the SOA space.  (tags: oracle otn soa businessprocess) OTN TechCast: Oracle Solaris Virtualization - Oracle Solaris Video Joost Pronk, CTO for Oracle Solaris Product Management, provides an overview of the robust virtualization functionality built into the Oracle Solaris OS. (tags: oracle otn solaris virtualization)

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• ArchBeat Link-o-Rama for December 13, 2012

  - by Bob Rhubart

  Key Takeaway Points and Lessons Learned from QCon San Francisco 2012 | Abel Avram Abel Avram's InfoQ article "summarizes the key takeaways from QConSF 2012, including blog entries written by editors and practitioner attendees for all keynotes, tracks and sessions along with aggregated twitter feedback during the event." Pick Bex's Deep Dive Talk for Collaborate 2013 | Bex Huff Bezzotech, Oracle ACE Director Bex Huff's outfit, is presenting a two-hour deep-dive session on ECM at Collaborate 13 in Denver in April. You can help to determine the focus of that session by submitting your ideas directly to Bex. Get the details in his blog post. E2.0 Workbench Podcast 10 – EBS Order Entry with Webcenter via BPEL and SOA Gateway | John Brunswick John Brunswick's latest E2.0 Workbench video tutorial illustrates how to "create a custom service, create a BPEL process that interacts with it and brokers authentication to the SOA Gateway, and finally consume the BPEL service in WebCenter to allow end users to place simple orders via an extranet. Oracle Fusion Middleware Security: Password Policy in OAM 11g R2 | Rob Otto Rob Otto continues the Oracle Fusion Middleware A-Team "Oracle Access Manager Academy" series with a detailed look at OAM's ability to support "a subset of password management processes without the need to use Oracle Identity Manager and LDAP Sync." Thought for the Day "Smart data structures and dumb code works a lot better than the other way around." — Eric Raymond Source: SoftwareQuotes.com

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• SQL SERVER – Copy Database – SQL in Sixty Seconds #067

  - by Pinal Dave

  There are multiple reasons why a user may want to make a copy of the database. Sometimes a user wants to copy the database to the same server and sometime wants to copy the database on a different server. The important point is that DBA and Developer may want copies of their database for various purposes. I copy my database for backup purpose. However, when we hear coping database – the very first thought which comes to our mind is – Backup and Restore or Attach and Detach. Both of these processes have their own advantage and disadvantages. The matter of the fact, those methods is much efficient and recommended methods. However, if you just want to copy your database as it is and do not want to go for advanced feature. You can just use the copy feature of the SQL Server. Here are the settings, which you can use to copy the database. SQL in Sixty Seconds Video I have attempted to explain the same subject in simple words over in following video. Action Item Here are the blog posts I have previously written on the subject of SA password. You can read it over here: Copy Database from Instance to Another Instance – Copy Paste in SQL Server Copy Database With Data – Generate T-SQL For Inserting Data From One Table to Another Table Copy Data from One Table to Another Table – SQL in Sixty Seconds #031 – Video Generate Script for Schema and Data – SQL in Sixty Seconds #021 – Video You can subscribe to my YouTube Channel for frequent updates. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: Joes 2 Pros, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority Book Review, SQLAuthority News, T SQL, Video

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• BPM11g Launch - Spotlight on Innovation: A Unified Business Process Management Solution June 17th 2

  - by Jürgen Kress

  Spotlight on Innovation: A Unified Business Process Management Solution Thursday, June 17th, 2010 10 a.m. PT / 18:00 UK / 19:00 CET Presented by: Hasan Rizvi Senior Vice President Oracle Product Management Business Process Management (BPM) is essential for managing change and increasing business visibility, agility, and efficiency. To make the most of BPM, businesses today need to benefit from a new generation of process management solutions. Join Hasan Rizvi, Senior Vice President, Oracle Product Development, as he discusses Oracle’s innovations in the new BPM Suite 11g which will define the next generation of process management. Discover how you can leverage this complete, open, and integrated BPM solution that delivers: Management of all types of processes; including system, human, document, and decision-centric A simplified path to achieving greater business visibility, agility, and efficiency A unified process foundation that simplifies process management with a unified process engine and preintegration of process subsystems User-centric design that simplifies process modeling and interaction Social BPM interaction that provides social computing in the context of BPM to simplify and add richness to collaboration Register today for this live Webcast, another edition in a series introducing the next wave of products in Oracle Fusion Middleware 11g. Did you missed our BPM 11g webcast with Clemens Utschig-Utschig? The recorded version is now available! Here is your feedback: First experience with BPMN 2.0 in Oracle BPM Studio 11g by Hajo Normann Warum Oracle BPM Studio 11g? by Torsten Winterberg Oracle BPM 11g, less is more by Léon Smiers Oracle BPM 11g Integration with ADF and WebCenter Suite by Andrejus Baranovskis Oracle BPM11g available! by Guido Schmutz Listen to more feedback here. If you are working on BPM 11g projects and you would like to attend a hands-on training session, please contact Jürgen Kress. Technorati Tags: BPM,BPMN2.0,SOA,Hasan Rizvi,SOA Partner Community

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• Low hanging fruit where "a sufficiently smart compiler" is needed to get us back to Moore's Law?

  - by jamie

  Paul Graham argues that: It would be great if a startup could give us something of the old Moore's Law back, by writing software that could make a large number of CPUs look to the developer like one very fast CPU. ... The most ambitious is to try to do it automatically: to write a compiler that will parallelize our code for us. There's a name for this compiler, the sufficiently smart compiler, and it is a byword for impossibility. But is it really impossible? Can someone provide a concrete example where a paralellizing compiler would solve a pain point? Web-apps don't appear to be a problem: just run a bunch of Node processes. Real-time raytracing isn't a problem: the programmers are writing multi-threaded, SIMD assembly language quite happily (indeed, some might complain if we make it easier!). The holy grail is to be able to accelerate any program, be it MySQL, Garage Band, or Quicken. I'm looking for a middle ground: is there a real-world problem that you have experienced where a "smart-enough" compiler would have provided a real benefit, i.e that someone would pay for?

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• How do I find a qualified web designer in my area?

  - by Incognito

  I just sent out emails to five local web design companies to my area asking to take drawings to HTML/CSS/jQuery. None of the ones who accepted the deal seem suitable to myself. Others rejected the offer because they wanted to 'provide an end-to-end solution' or are 'booked till June'. The local companies did not seem suitable to myself because my review process is this: goto their website, do a view-source. I'll see really weird things (contact us forms that go nowhere), really old things (mm_menu.js), and portfolios that are non-existent (aren't on the site, don't link anywhere, or otherwise). The company would like to hire as locally as they can rather than out-source to another country. Answers I'm looking for Processes you use when searching for someone How you qualify their aptitude for the project Anything that you think I'm doing wrong, or should be doing also. Answers I'm not looking for: "Hello sir please contact me we do everything for 10 dolla." My bud's great at this stuff, call him. example.com is the best for this.

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• Tuning B2B Server Engine Threads in SOA Suite 11g

  - by Shub Lahiri, A-Team

  Background B2B 11g has a number of parameters that can be tweaked to tune the engine for handling high volumes of messages. These parameters are also known as B2B server properties and managed via the EM console.  This note highlights one aspect of the tuning exercise and describes the different threads, that can be configured to tune the performance of a B2B server. Symptoms The most common indicator of a B2B engine in need of a tuning is reflected in the constant build-up of messages in an internal JMS queue within the B2B server. It is called B2B_EVENT_QUEUE and can be monitored via the Weblogic server console. Whenever such a behaviour is seen, it usually results in general degradation of performance. Remedy There could be many contributing factors behind a B2B server's degradation of performance. However, one of the first places to tune the server from the out-of-the-box, default configuration is to change the number of internal engine threads allocated within the B2B server. Usually the default configuration for the B2B server engine threads is not suitable for high-volume of messaging loads. So, it is necessary to increase the counts for 3 types of such threads, by specifying the appropriate B2B server properties via the EM console, namely, Inbound - b2b.inboundThreadCount Outbound - b2b.outboundThreadCount Default - b2b.defaultThreadCount The function of these threads are fairly self-explanatory. In other words, the inbound threads process the inbound messages that are coming into the B2B server from an external endpoint. Similarly, the outbound threads processes the messages that are sent out from the B2B server. The default threads are responsible for certain B2B server-specific special tasks. In case the inbound and outbound thread counts are not specified, the default thread count also dictates the total number of inbound and outbound threads. As found in any tuning exercise, the optimisation of these threads is usually reached via an iterative process. The best working combination of the thread counts are directly related to the system infrastructure, traffic load and several other environmental factors.

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• Optimizing MySQL, Improving Performance of Database Servers

  - by Antoinette O'Sullivan

  Optimization involves improving the performance of a database server and queries that run against it. Optimization reduces query execution time and optimized queries benefit everyone that uses the server. When the server runs more smoothly and processes more queries with less, it performs better as a whole. To learn more about how a MySQL developer can make a difference with optimization, take the MySQL Developers training course. This 5-day instructor-led course is available as: Live-Virtual Event: Attend a live class from your own desk - no travel required. Choose from a selection of events on the schedule to suit different timezones. In-Class Event: Travel to an education center to attend an event. Below is a selection of the events on the schedule.  Location  Date  Delivery Language  Vienna, Austria  17 November 2014  German  Brussels, Belgium  8 December 2014  English  Sao Paulo, Brazil  14 July 2014  Brazilian Portuguese London, English  29 September 2014  English   Belfast, Ireland  6 October 2014  English  Dublin, Ireland  27 October 2014  English  Milan, Italy  10 November 2014  Italian  Rome, Italy  21 July 2014  Italian  Nairobi, Kenya  14 July 2014  English  Petaling Jaya, Malaysia  25 August 2014  English  Utrecht, Netherlands  21 July 2014  English  Makati City, Philippines  29 September 2014  English  Warsaw, Poland  25 August 2014  Polish  Lisbon, Portugal  13 October 2014  European Portuguese  Porto, Portugal  13 October 2014  European Portuguese  Barcelona, Spain  7 July 2014  Spanish  Madrid, Spain  3 November 2014  Spanish  Valencia, Spain  24 November 2014  Spanish  Basel, Switzerland  4 August 2014  German  Bern, Switzerland  4 August 2014  German  Zurich, Switzerland  4 August 2014  German The MySQL for Developers course helps prepare you for the MySQL 5.6 Developers OCP certification exam. To register for an event, request an additional event or learn more about the authentic MySQL curriculum, go to http://education.oracle.com/mysql.

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• Pattern for Accessing MySQL connection

  - by Dipan Mehta

  We have an application which is C++ trying to access MySQL database. There are several (about 5 or so) threads in the application (with Boost library for threading) and in each thread has a few objects, each of which is trying to access Database for its' own purpose. It has a simple ORM kind of model but that really is not an important factor here. There are three potential access patterns i can think of: There could be single connection object per application or thread and is shared between all (or group). The object needs to be thread safe and there will be contentions but MySQL will not be fired with too many connections. Every object could initiate connection on its own. The database needs to take care of concurrency (which i think MySQL can) and the design could be much simpler. There could be two possibilities here. a. either object keeps a persistent connection for its life OR b. object initiate connection as and when needed. To simplify the contention as in case of 1 and not to create too many sockets as in case of 2, we can have group/set based connections. So there could be there could be more than one connection (say N), each of this connection could be shared connection across M objects. Naturally, each of the pattern has different resource cost and would work under different constraints and objectives. What criteria should i use to choose the pattern of this for my own application? What are some of the advantages and disadvantages of each of these pattern over the other? Are there any other pattern which is better? PS: I have been through these questions: mysql, one connection vs multiple and MySQL with mutiple threads and processes But they don't quite answer exactly what i am trying to ask.

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• A Multi-Channel Contact Center Can Reduce Total Cost of Ownership

  - by Tom Floodeen

  In order to remain competitive in today’s market, CRM customers need to provide feature-rich superior call center experience to their customers across all communication channels while improving their service agent productivity. They also require their call center to be deeply integrated with their CRM system; and they need to implement all this quickly, seamlessly, and without breaking the bank. Oracle’s Siebel Customer Relationship Management (CRM) is the world’s leading application suite for automated customer-facing operations for Sales and Marketing and for managing all aspects of providing service to customers. Oracle’s Contact On Demand (COD) is a world-class carrier grade hosted multi-channel contact center solution that can be deployed in days without up-front capital expenditures or integration costs. Agents can work efficiently from anywhere in the world with 360-degree views into customer interactions and real-time business intelligence. Customers gain from rapid and personalized sales and service, while organizations can dramatically reduce costs and increase revenues Oracle’s latest update of Siebel CRM now comes pre-integrated with Oracle’s Contact On Demand. This solution seamlessly runs fully-functional contact center provided by a single vendor, significantly reducing your total cost of ownership. This solution supports Siebel 7.8 and higher for Voice and Siebel 8.1 and higher for Voice and Siebel CRM Chat.  The impressive feature list of Oracle’s COD solution includes full-control CTI toolbar with Voice, Chat, and Click to Dial features.  It also includes context-sensitive screens, automated desktops, built-in IVR, Multidimensional routing, Supervisor and Quality monitoring, and Instant Provisioning. The solution also ships with Extensible Web Services interface for implementing more complex business processes. Click here to learn how to reduce complexity and total cost of ownership of your contact center. Contact Ann Singh at [email protected] for additional information.

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• SQL SERVER – Using MAXDOP 1 for Single Processor Query – SQL in Sixty Seconds #008 – Video

  - by pinaldave

  Today’s SQL in Sixty Seconds video is inspired from my presentation at TechEd India 2012 on Speed up! – Parallel Processes and Unparalleled Performance. There are always special cases when it is about SQL Server. There are always few queries which gives optimal performance when they are executed on single processor and there are always queries which gives optimal performance when they are executed on multiple processors. I will be presenting the how to identify such queries as well what are the best practices related to the same. In this quick video I am going to demonstrate if the query is giving optimal performance when running on single CPU how one can restrict queries to single CPU by using hint OPTION (MAXDOP 1). More on Errors: Difference Temp Table and Table Variable – Effect of Transaction Effect of TRANSACTION on Local Variable – After ROLLBACK and After COMMIT Debate – Table Variables vs Temporary Tables – Quiz – Puzzle – 13 of 31 I encourage you to submit your ideas for SQL in Sixty Seconds. We will try to accommodate as many as we can. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Database, Pinal Dave, PostADay, SQL, SQL Authority, SQL in Sixty Seconds, SQL Query, SQL Scripts, SQL Server, SQL Tips and Tricks, SQLServer, T SQL, Video

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• Oracle eAM Webcast Series Announced (May-Dec 2010)

  - by [email protected]

  A series of free webinars with ReliabilityWeb will present key product capabilitiesof Oracle eAM and how they support maintenance and reliability best practices. Through this web-seminar series,companies can understand how to achieve better ROI. ReliabilityWeb will be using this as a key component of their initiative tobuild a stronger Oracle community.  For Oracle this program demonstrates leadership and commitment to the Maintenance SystemsMarketplace. Topics: (note all times are EAST)1. How can Oracle eAM enhance and support your reliability program? (May 13,2010) (1-2PM - all times East)) 2. Upgrading to Oracle eAM R12  - What's the value, when's the right time,what's involved and how do you get there? (June 17, 2010) (1-2PM) 3. Improving maintenance and reliability by aligning people, processes andsystems. (July 15, 2010) (1-2PM) 4. Using Oracle eAM to drive your Condition Based Maintenance program. (July29, 2010) (1-2PM) 5. Why and how do you get the power of Oracle eAM out to the people that arereally doing maintenance the technicians. (August 12, 2010) (1-2PM) 6. Standardizing and streamlining your maintenance work with Oracle eAM.(September 16, 2010 (1-2PM) 7. Standardizing maintenance and reliability data - How do you get there?(October 21, 2010 (1-2PM) 8. Using Oracle eAM to establish a Failure Reporting and Corrective ActionSystems (FRACAS). (November 18, 2010) (1-2PM)9. Maintenance Work Scheduling in Oracle eAM - Capabilities and Limitations(December 16, 2010) (1-2PM)to Register:   <http://img.gotomeeting.com/g2mimages/1x1.gif> <http://www1.gotomeeting.com/g2w/images/298420256/73664767535782300/embed.jpg>For additional information contact Jay West, EAM Master,+1.205.515.4326            

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• Ubuntu not shutting down ( going to black screen ) 12.04

  - by Orrin Fox

  I am currently using a USB persistent install of ubuntu. its a simple 4GB drive with a 2.8GB partition ( casper-rw storage partition ). I setup an administrator account and set it to login automatically. I also removed ubiquity to simply use this as a go anywhere install. Heres my issue. Im logged in as my account, and I click the top right gear and select "shut down". Text pops up showing its quitting processes.. etc. and then goes to the plymouth animation. But... The screen goes black, and then it goes to the login screen. Now when im at the login screen i go into terminal ( alt+F2 ) and dont you know, im logged in as Ubuntu. so then I try the following: ubuntu@ubuntu:~$ sudo shutdown now It goes to the plymouth screen again as if its shutting down, AND the screen goes black once again but the computer has not turned off, as in the usb is still flashing the light, the fans are still on, the only thing off is the screen. Is this a bug? If not maybe i did something wrong? Perhaps its that I made an account but... if there is a work around for this please let me know. Thanks again, Fox

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• Lenovo ThinkPad L520 slows down when AC power adapter is plugged in

  - by Aamir

  I have a new laptop Lenovo ThinkPad L520 (7859-5BG) Core i5-2520M(2.5GHz) with 4GB RAM. Having installed Ubuntu 11.10 32-bit, while browsing with Chrome on GNOME classic (no effects), I noticed 173% CPU usage by chrome browser process, and the system slowly got very very slow, Now, at this stage as I removed the power adapter, the system suddenly got faster (and stopped the lagging behavior) and CPU usage drops down to 48% !! Observation 1: I was browsing through chrome when my system seemed to be seriously lagging, so I killed chrome to see if it gets any faster. But there remained no difference. Notice that CPU usage was a bit strange here. It showed no high activity, but as soon as I would click on applications in gnome panel, it would shoot CPU usage to 70, or 80 or 90 or 143% etc. depending on how quickly i clicked back and forth. At this instance I removed by AC adapter of my laptop, and suddenly system got fine. So i again clicked on gnome panel, and noticed that it now took only 7% or 12% or 13% at max, with same kind of clicks in application menu. Observation 2: At the other times, with AC adapter plugged in, top indicates four instances of chromium taking 90%, 60%, 47% and 2% (for example), and then once I take out the AC adapter same processes take lesser CPU all of a sudden Intermediate conclusions: What does this indicate ? I cannot figure out any "other" process in "top" that is suddenly being triggered, its the same process that hogs up my CPU once AC power is plugged in ! NOTE: the problem is now CONFIRMED, as i can repeat that when I have power adapter plugged in ! Can anyone tell me what exactly does this indicate ? What is wrong, is it some bug with power management or what ?

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• Success Quote: A Hybrid Approach for Success

  - by Lauren Clark

  We recently received this quote from a project that successfully used OUM: “On our project, we applied a combination of the Oracle Unified Method (OUM) and the client's methodology. The project was organized by OUM's phases and a subset of OUM's processes, tasks, and templates. Using a hybrid of the two methods resulted in an implementation approach that was optimized for the client-specific requirements for this project." This hybrid approach is an excellent example of using OUM in the flexible and scalable manner in which it was intended. The project team was able to scale OUM to be fit-for-purpose for their given situation. It's great to see how merging what was needed out of OUM with the client’s methodology resulted in an implementation approach that more closely aligned to the business needs. Successfully scaling OUM is dependent on the needs of the particular project and/or engagement. The key is to use no more than is necessary to satisfy the requirements of the implementation and appropriately address risks. For more information, check out the "Tailoring OUM for Your Project" page, which can be accessed by first clicking on the "OUM should be scaled to fit your implementation" link on the OUM homepage and then drilling into the link on the subsequent page. Have you used OUM in conjunction with a partner or customer methodology? Please share your experiences with us.

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• Does concurrency inherently introduce "randomness" into a game?

  - by Jeff

  When a game is implemented with concurrency (as most games are), does this necessarily, by its very nature, introduce an element of randomness into the game that is outside of the players' control? Note that when I use the word "random", I'm not meaning to launch into a philosophical debate about the deterministic nature of the system. I understand that concurrency is deterministic in the sense that the operating system decides which processes to allow time on the CPU and in what order (or the JVM controls which Thread's turn it is to execute, etc). But my understanding of this is that there is no way to control or predict whether one thread's next command will execute before or after another. The reason I'm asking is because this seems like a fundamental difficulty for game development where a game is supposedly designed around a player's skill. Consider a game like League of Legends. Assume that two players are battling it out. It's a very close contest between the two and it's coming down to the wire -- so much so that whoever gets their last attack off will be the one to kill the other and win the game for their team. If the players are implemented using concurrency and the situation really was like this, is it essentially out of the players' hands at this point? Is the outcome of this match all up to whatever system is arbitrarily deciding which player's thread/process will execute next? If not, what am I misunderstanding about concurrency? If so, is there any way around this problem so that a game of skill can always be a game of skill, especially in those most crucial moments?

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