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• A little primer on using TFS with a small team

  - by johndoucette

  The scenario; A small team of 3 developers mostly in maintenance mode with traditional ASP.net, classic ASP, .Net integration services and utilities with the company’s third party packages, and a bunch of java-based Coldfusion web applications all under Visual Source Safe (VSS). They are about to embark on a huge SharePoint 2010 new construction project and wanted to use subversion instead VSS. TFS was a foreign word and smelled of “high cost” and of an “over complicated process”. Since they had no preconditions about the old TFS versions (‘05 & ‘08), it was fun explaining how simple it was to install a TFS server and get the ball rolling, with or without all the heavy stuff one sometimes associates with such a huge and powerful application management lifecycle product. So, how does a small team begin using TFS? 1. Start by using source control and migrate current VSS source trees into TFS. You can take the latest version or migrate the entire version history. It’s up to you on whether you want a clean start or need quick access to all the version notes and history of the bits. 2. Since most shops are mainly in maintenance mode with existing applications, begin using bug workitems for everything. When you receive an issue/bug from your current tracking system, manually enter the workitem in TFS right through Visual Studio. You can automate the integration to the current tracking system later or replace it entirely. Believe me, this thing is powerful and can handle even the largest of help desks. 3. With new construction, begin work with requirements and task workitems and follow the traditional sprint-based development lifecycle. Obviously, some minor training will be needed, but don’t fear, this is very intuitive and MSDN has a ton of lesson based labs and videos. 4. For the java developers, use the new Team Explorer Everywhere 2010 plugin (recently known as Teamprise). There is a seamless interface in Eclipse, but also a good command-line utility for other environments such as Dreamweaver. 5. Wait to fully integrate the whole workitem/project management/testing process until your team is familiar with the integrated workitems for bugs and code. After a while, you will see the team wanting more transparency into the work they are all doing and naturally, everyone will want workitems to help them organize the chaos! 6. Management will be limited in the value of the reports until you have a fully blown implementation of project planning, construction, build, deployment and testing. However, there are some basic “bug rate” reports and current backlog listings that can provide good information. Some notable explanations of TFS; Work Item Tracking and Project Management - A workitem represents the unit of work within the system which enables tracking of all activities produced by a user, whether it is a developer, business user, project manager or tester. The properties of a workitem such as linked changesets (checked-in code), who updated the data and when, the states and reasons for change, are all transitioned to a data warehouse within TFS for reporting purposes. A workitem can be defines as a "bug", "requirement", test case", or a "change request". They drive the work effort by the individual assigned to it and also provide a key role in defining what needs to be done. Workitems are the things the team needs to do to accomplish a goal. Test Case Management - Starting with a workitem known as a "test case", a tester (or developer) can now author and manage test cases within a formal test plan subsystem. Although TFS supports the test case workitem type, there is a new product known as the VS Test Professional 2010 which allows a tester to facilitate manual tests including fast forwarding steps in the process to arrive at the assertion point quickly. This repeatable process provides quick regression tests and can be conducted by the business user to ensure completeness during UAT. In addition, developers no longer can provide a response to a bug with the line "cannot reproduce". With every test run, attachments including the recorded session, captured environment configurations and settings, screen shots, intellitrace (debugging history), and in some cases if the lab manager is being used, a snapshot of the tested environment is available. Version Control - A modern system allowing shared check-in/check-out, excellent merge conflict resolution, Shelvesets (personal check-ins), branching/merging visualization, public workspaces, gated check-ins, security hierarchy capabilities, and changeset/workitem tracking. Knowing what was done with the code by any developer has become much easier to picture and resolve issues. Team Build - Automate the compilation process whether you need it to be whenever a developer checks-in code, periodically such as nightly builds for testers in the morning, or manual builds to be deployed into production. Each build can run through pre-determined tests, perform code analysis to see if the developer conforms to the team standards, and reject the build if either fails. Project Portal & Reporting - Provide management with a dashboard with insight into the project(s). "Where are we" in each step of the way including past iterations and the current burndown rate. Enabling this feature is easy as it seamlessly interfaces with existing SharePoint implementations.

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• LA SPÉCIALISATION POUR SE DIFFÉRENCIER ET ÊTRE VALORISÉ

  - by michaela.seika(at)oracle.com

  Software. Hardware. Complete. inside the Click Here The order you must follow to make the colored link appear in browsers. If not the default window link will appear 1. Select the word you want to use for the link 2. Select the desired color, Red, Black, etc 3. Select bold if necessary ___________________________________________________________________________________________________________________ Templates use two sizes of fonts and the sans-serif font tag for the email. All Fonts should be (Arial, Helvetica, sans-serif) tags Normal size reading body fonts should be set to the size of 2. Small font sizes should be set to 1 !!!!!!!DO NOT USE ANY OTHER SIZE FONT FOR THE EMAILS!!!!!!!! ___________________________________________________________________________________________________________________ --     LA SPÉCIALISATION  POUR SE DIFFÉRENCIER ET ÊTRE VALORISÉ       Le marché nous demande de plus en plus de solutions et d’engagements. Pour bâtir ces solutions nous nous appuyons sur vous, Partenaires Oracle. En matière d’engagements, Oracle se doit de communiquer auprès du marché quant à la spécialisation de ses partenaires, sur leurs compétences en fonction des projets que les clients nous demandent d’adresser. Plus de 50 spécialisations sont à ce jour disponibles pour les partenaires Gold, Platinum et Diamond : • Sur les produits Technologiques tels que la Base de Données, les options de la Base, la SOA, la Business Intelligence, … • Sur les produits Applicatifs, tels que l’ERP, le CRM, … • Sur les produits Hardware, les Systèmes d’exploitation. Afin de vous aider à vous spécialiser et donc à vous certifier, nos 2 distributeurs à valeur ajoutée, Altimate et Arrow ECS, vous assistent dans cette démarche. ALTIMATE vous propose de participer Lunch & Spécialisation tour Profitez de ces dispositifs qui sont mis en place pour vous afin de vous spécialiser et profiter de tous les bénéfices auxquels vous donne accès la spécialisation. ARROW ECS vous propose de participer : L'Ecole de la spécialisation Oracle by Arrow Profitez de ces dispositifs qui sont mis en place pour vous afin de vous spécialiser et profiter de tous les bénéfices auxquels vous donne accès la spécialisation. Oracle Solutions Tour Découvrez la solution Oracle lors de ce tour de France. Au programme :  roadmaps, ateliers produits et solutions, certifications     BÉNÉFICES en savoir + • l’engagement d’Oracle aux côtés des partenaires pour adresser les grands dossiers • la visibilité auprès des clients pour être identifié comme Expert sur une offre, reconnu et validé par Oracle • le support (accès support gratuit), Oracle University (vouchers pour certifier gratuitement vos équipes de Consultants Implementation) • les budgets Marketing (lead generation, création de campagnes Marketing, être sponsor d’événements clients)   Différenciez-vous en vous spécialisant sur votre domaine d’expertise et accélérez votre succès ! Oracle et ses Distributeurs à Valeur Ajoutée     Eric Fontaine Directeur Alliances & Channel Technologie Europe du Sud vous présente en vidéo la spécialisation et ses avantages.                                         CONTACTS : ORACLE Jean-Jacques PanissiéOracle Partner Development A&C Technology +33 157 60 28 52 ALTIMATE Sophie Daval +33 1 34 58 47 68 ARROW [email protected] +33 1 49 97 59 63          

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• Introducing jLight &ndash; Talking to the DOM using Silverlight and jQuery.

  - by Timmy Kokke

  Introduction With the recent news about Silverlight on the Windows Phone and all the great Out-Of-Browser features in the upcoming Silverlight 4 you almost forget Silverlight is a browser plugin. It most often runs in a web browser and often as a control. In many cases you need to communicate with the browser to get information about textboxes, events or details about the browser itself. To do this you can use JavaScript from Silverlight. Although Silverlight works the same on every browser, JavaScript does not and it won’t be long before problems arise. To overcome differences in browser I like to use jQuery. The only downside of doing this is that there’s a lot more code needed that you would normally use when you write jQuery in JavaScript. Lately, I had to catch changes is the browser scrollbar and act to the new position. I also had to move the scrollbar when the user dragged around in the Silverlight application. With jQuery it was peanuts to get and set the right attributes, but I found that I had to write a lot of code on Silverlight side.  With a few refactoring I had a separated out the plumbing into a new class and could call only a few methods on that to get the same thing done. The idea for jLight was born. jLight vs. jQuery The main purpose of jLight is to take the ease of use of jQuery and bring it into Silverlight for handling DOM interaction. For example, to change the text color of a DIV to red, in jQuery you would write: jQuery("div").css("color","red"); In jLight the same thing looks like so: jQuery.Select("div").Css("color","red");   Another example. To change the offset in of the last SPAN you could write this in jQuery : jQuery("span:last").offset({left : 10, top : 100});   In jLight this would do the same: jQuery.Select("span:last").Offset(new {left = 10, top = 100 });   Callbacks Nothing too special so far. To get the same thing done using the “normal” HtmlPage.Window.Eval, it wouldn’t require too much effort. But to wire up a handler for events from the browser it’s a whole different story. Normally you need to register ScriptMembers, ScriptableTypes or write some code in JavaScript. jLight takes care of the plumbing and provide you with an simple interface in the same way jQuery would. If you would like to handle the scroll event of the BODY of your html page, you’ll have to bind the event using jQuery and have a function call back to a registered function in Silverlight. In the example below I assume there’s a method “SomeMethod” and it is registered as a ScriptableObject as “RegisteredFromSilverlight” from Silverlight.   jQuery("body:first").scroll(function() { var sl = document.getElementbyId("SilverlightControl"); sl.content.RegisteredFromSilverlight.SomeMethod($(this)); });       Using jLight  in Silverlight the code would be even simpler. The registration of RegisteredFromSilverlight  as ScriptableObject can be omitted.  Besides that, you don’t have to write any JavaScript or evaluate strings with JavaScript.   jQuery.Select("body:first").scroll(SomeMethod);   Lambdas Using a lambda in Silverlight can make it even simpler.  Each is the jQuery equivalent of foreach in C#. It calls a function for every element found by jQuery. In this example all INPUT elements of the text type are selected. The FromObject method is used to create a jQueryObject from an object containing a ScriptObject. The Val method from jQuery is used to get the value of the INPUT elements.   jQuery.Select("input:text").Each((element, index) => { textBox1.Text += jQueryObject.FromObject(element).Val(); return null; });   Ajax One thing jQuery is often used for is making Ajax calls. Making calls to services to external services can be done from Silverlight, but as easy as using jQuery. As an example I would like to show how jLight does this. Below is the entire code behind. It searches my name on twitter and shows the result. This example can be found in the source of the project. The GetJson method passes a Silverlight JsonValue to a callback. This callback instantiates Twit objects and adds them to a ListBox called TwitList.   public partial class DemoPage2 : UserControl { public DemoPage2() { InitializeComponent(); jQuery.Load(); }   private void CallButton_Click(object sender, RoutedEventArgs e) { jQuery.GetJson("http://search.twitter.com/search.json?lang=en&q=sorskoot", Done); }   private void Done(JsonValue arg) { var tweets = new List<Twit>(); foreach (JsonObject result in arg["results"]) { tweets.Add(new Twit() { Text = (string)result["text"], Image = (string)result["profile_image_url"], User = (string)result["from_user"] } ); } TwitList.ItemsSource = tweets; } }   public class Twit { public string User { get; set; } public string Image { get; set; } public string Text { get; set; } }   Conclusion Although jLight is still in development it can be used already.There isn’t much documentation yet, but if you know jQuery jLight isn’t very hard to use.  If you would like to try it, please let me know what you think and report any problems you run in to. jLight can be found at:   http://jlight.codeplex.com

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• Win32 and Win64 programming in C sources?

  - by Nick Rosencrantz

  I'm learning OpenGL with C and that makes me include the windows.h file in my project. I'd like to look at some more specific windows functions and I wonder if you can cite some good sources for learning the basics of Win32 and Win64 programming in C (or C++). I use MS Visual C++ and I prefer to stick with C even though much of the Windows API seems to be C++. I'd like my program to be portable and using some platform-indepedent graphics library like OpenGL I could make my program portable with some slight changes for window management. Could you direct me with some pointers to books or www links where I can find more info? I've already studied the OpenGL red book and the C programming language, what I'm looking for is the platform-dependent stuff and how to handle that since I run both Linux and Windows where I find the development environment Visual Studio is pretty good but the debugger gdb is not available on windows so it's a trade off which environment i'll choose in the end - Linux with gcc or Windows with MSVC. Here is the program that draws a graphics primitive with some use of windows.h This program is also runnable on Linux without changing the code that actually draws the graphics primitive: #include <windows.h> #include <gl/gl.h> LRESULT CALLBACK WindowProc(HWND, UINT, WPARAM, LPARAM); void EnableOpenGL(HWND hwnd, HDC*, HGLRC*); void DisableOpenGL(HWND, HDC, HGLRC); int WINAPI WinMain(HINSTANCE hInstance, HINSTANCE hPrevInstance, LPSTR lpCmdLine, int nCmdShow) { WNDCLASSEX wcex; HWND hwnd; HDC hDC; HGLRC hRC; MSG msg; BOOL bQuit = FALSE; float theta = 0.0f; /* register window class */ wcex.cbSize = sizeof(WNDCLASSEX); wcex.style = CS_OWNDC; wcex.lpfnWndProc = WindowProc; wcex.cbClsExtra = 0; wcex.cbWndExtra = 0; wcex.hInstance = hInstance; wcex.hIcon = LoadIcon(NULL, IDI_APPLICATION); wcex.hCursor = LoadCursor(NULL, IDC_ARROW); wcex.hbrBackground = (HBRUSH)GetStockObject(BLACK_BRUSH); wcex.lpszMenuName = NULL; wcex.lpszClassName = "GLSample"; wcex.hIconSm = LoadIcon(NULL, IDI_APPLICATION);; if (!RegisterClassEx(&wcex)) return 0; /* create main window */ hwnd = CreateWindowEx(0, "GLSample", "OpenGL Sample", WS_OVERLAPPEDWINDOW, CW_USEDEFAULT, CW_USEDEFAULT, 256, 256, NULL, NULL, hInstance, NULL); ShowWindow(hwnd, nCmdShow); /* enable OpenGL for the window */ EnableOpenGL(hwnd, &hDC, &hRC); /* program main loop */ while (!bQuit) { /* check for messages */ if (PeekMessage(&msg, NULL, 0, 0, PM_REMOVE)) { /* handle or dispatch messages */ if (msg.message == WM_QUIT) { bQuit = TRUE; } else { TranslateMessage(&msg); DispatchMessage(&msg); } } else { /* OpenGL animation code goes here */ glClearColor(0.0f, 0.0f, 0.0f, 0.0f); glClear(GL_COLOR_BUFFER_BIT); glPushMatrix(); glRotatef(theta, 0.0f, 0.0f, 1.0f); glBegin(GL_TRIANGLES); glColor3f(1.0f, 0.0f, 0.0f); glVertex2f(0.0f, 1.0f); glColor3f(0.0f, 1.0f, 0.0f); glVertex2f(0.87f, -0.5f); glColor3f(0.0f, 0.0f, 1.0f); glVertex2f(-0.87f, -0.5f); glEnd(); glPopMatrix(); SwapBuffers(hDC); theta += 1.0f; Sleep (1); } } /* shutdown OpenGL */ DisableOpenGL(hwnd, hDC, hRC); /* destroy the window explicitly */ DestroyWindow(hwnd); return msg.wParam; } LRESULT CALLBACK WindowProc(HWND hwnd, UINT uMsg, WPARAM wParam, LPARAM lParam) { switch (uMsg) { case WM_CLOSE: PostQuitMessage(0); break; case WM_DESTROY: return 0; case WM_KEYDOWN: { switch (wParam) { case VK_ESCAPE: PostQuitMessage(0); break; } } break; default: return DefWindowProc(hwnd, uMsg, wParam, lParam); } return 0; } void EnableOpenGL(HWND hwnd, HDC* hDC, HGLRC* hRC) { PIXELFORMATDESCRIPTOR pfd; int iFormat; /* get the device context (DC) */ *hDC = GetDC(hwnd); /* set the pixel format for the DC */ ZeroMemory(&pfd, sizeof(pfd)); pfd.nSize = sizeof(pfd); pfd.nVersion = 1; pfd.dwFlags = PFD_DRAW_TO_WINDOW | PFD_SUPPORT_OPENGL | PFD_DOUBLEBUFFER; pfd.iPixelType = PFD_TYPE_RGBA; pfd.cColorBits = 24; pfd.cDepthBits = 16; pfd.iLayerType = PFD_MAIN_PLANE; iFormat = ChoosePixelFormat(*hDC, &pfd); SetPixelFormat(*hDC, iFormat, &pfd); /* create and enable the render context (RC) */ *hRC = wglCreateContext(*hDC); wglMakeCurrent(*hDC, *hRC); } void DisableOpenGL (HWND hwnd, HDC hDC, HGLRC hRC) { wglMakeCurrent(NULL, NULL); wglDeleteContext(hRC); ReleaseDC(hwnd, hDC); }

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• Oracle Fusion Middleware 11g next launch phase - what a week of product releases! Feedback from our

  - by Jürgen Kress

    Product releases: SOA Suite 11gR1 Patch Set 2 (PS2) BPM Suite 11gR1 Released Oracle JDeveloper 11g (11.1.1.3.0) (Build 5660) Oracle WebLogic Server 11gR1 (10.3.3) Oracle JRockit (4.0) Oracle Tuxedo 11gR1 (11.1.1.1.0) Enterprise Manager 11g Grid Control Release 1 (11.1.0.1.0) for Linux x86/x86-64 All Oracle Fusion Middleware 11gR1 Software Download   BPM Suite 11gR1 Released by Manoj Das Oracle BPM Suite 11gR1 became available for download from OTN and eDelivery. If you have been following our plans in this area, you know that this is the release unifying BEA ALBPM product, which became Oracle BPM10gR3, with the Oracle stack. Some of the highlights of this release are: BPMN 2.0 modeling and simulation Web based Process Composer for BPMN and Rules authoring Zero-code environment with full access to Oracle SOA Suite’s rich set of application and other adapters Process Spaces – Out-of-box integration with Web Center Suite Process Analytics – Native process cubes as well as integration with Oracle BAM You can learn more about this release from the documentation. Notes about downloading and installing Please note that Oracle BPM Suite 11gR1 is delivered and installed as part of SOA 11.1.1.3.0, which is a sparse release (only incremental patch). To install: Download and install SOA 11.1.1.2.0, which is a full release (you can find the bits at the above location) Download and install SOA 11.1.1.3.0 During configure step (using the Fusion Middleware configuration wizard), use the Oracle Business Process Management template supplied with the SOA Suite11g (11.1.1.3.0) If you plan to use Process Spaces, also install Web Center 11.1.1.3.0, which also is delivered as a sparse release and needs to be installed on top of Web Center 11.1.1.2.0   SOA Suite 11gR1 Patch Set 2 (PS2) released by Demed L'Her We just released SOA Suite 11gR1 Patch Set 2 (PS2)! You can download it as usual from: OTN (main platforms only) eDelivery (all platforms) 11gR1 PS2 is delivered as a sparse installer, that is to say that it is meant to be applied on the latest full install (11gR1 PS1). That’s great for existing PS1 users who simply need to apply the patch and run the patch assistant – but an extra step for new users who will first need to download SOA Suite 11gR1 PS1 (in addition to the PS2 patch). What’s in that release? Bug fixes of course but also several significant new features. Here is a short selection of the most significant ones: Spring component (for native Java extensibility and integration) SOA Partitions (to organize and manage your composites) Direct Binding (for transactional invocations to and from Oracle Service Bus) HTTP binding (for those of you trying to do away with SOAP and looking for simple GET and POST) Resequencer (for ordering out-of-order messages) WS Atomic Transactions (WS-AT) support (for propagation of transactions across heterogeneous environments) Check out the complete list of new features in PS2 for more (including links to the documentation for the above)! But maybe even more importantly we are also releasing Oracle Service Bus 11gR1 and BPM Suite 11gR1 at the same time – all on the same base platform (WebLogic Server 10.3.3)! (NB: it might take a while for all pages and caches to be updated with the new content so if you don’t find what you need today, try again soon!)   Are you Systems Integrations and Independent Software Vendors ready to adopt and to deliver? Make sure that you become trained: Local training calendars Register for the SOA Partner Community & Webcast www.oracle.com/goto/emea/soa What is your feedback?  Who installed the software? please feel free to share your experience at http://twitter.com/soacommunity #soacommunity Technorati Tags: SOA partner community ACE Directoris SOA Suite PS2 BPM11g First feedback from our ACE Directors and key Partners:   Now, these are great times to start the journey into BPM! Hajo Normann Reuse of components across the Oracle 11G Fusion Middleware stack, BPM just is one of the components plugging into the stack and reuses all other components. Mr. Leon Smiers With BPM11g, Oracle offers a very competitive product which will have a big effect on the IT market. Guido Schmutz We have real BPMN 2.0, which get's executed. No more transformation from business models to executable models - just press the run button... Torsten Winterberg Oracle BPM Suite 11g brings Out-of-box integration with WebCenter Suite and Oracle ADF development framework. Andrejus Baranovskis With the release of BPM Suite 11g, Oracle has defined new standards for Business Process platforms. Geoffroy de Lamalle With User Messaging Service you can let Soa Suite 11g do all your Messaging Edwin Biemond

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• Process Centric Banking: Loan Origination Solution

  - by Manish Palaparthy

  There is an old proverb that goes, "The difference between theory and practice is greater in practice than in theory". So, we keep doing numerous "Proof of Concepts" with our own products on various business cases to analyze them deeply, understand and explain to our customers. We then present our learnings as they happened. The awareness of each PoC should help readers increase the trustworthiness of the results coming out of these PoCs. I present one such PoC where we invested a lot of time&effort.  Process Centric Banking : Loan Origination Solution Loan Origination is a process by which a borrower applies for a new loan and the lender processes that application. Loan origination includes the series of steps taken by the bank from the point the customer shows interest in a loan product all the way to disbursal of funds. The Loan Origination process is relevant for many kind of lenders in Financial services: Banks, Credit Unions, NBFCs(Non Banking Financial Companies) and so on. For simplicity sake, I will use "Bank" as the lending institution in the rest of my article.  Loan Origination is one of the core processes for Banks as it is the process by which the it creates assets against which the Institution earns most of its profits from. A well tuned loan origination process can affect the Bank in many positive ways. Banks have always shown great interest in automating the loan origination process for the above reason. However, due the constant changes in customer environment, market dynamics, prevailing economic conditions, cost pressures & regulatory environment they run into lot of challenges. Let me categorize some of these challenges for you Customer Environment Multiple Channels: Customer can use any of the available channels (Internet Banking, Email, Fax, Branch, Phone Banking, ATM, Broker, Mobile, Snail Mail) to perform all or some of the activities related to her Visibility into the origination process: Expect immediate update on the status of loan processing & alert messages Reduced Turn Around Time: Expect loans to be processed with least turn around time Reduced loan processing fees: Partly due to market dynamics the customer expects the loan processing fee to be negligible Market Dynamics Competitive environment:  The competition keeps creating many variants of loan products to attract customers, the bank needs to create similar product variants with better offers to attract customers or keep existing ones Ability to migrate loans from one vendor to another: It has become really easy for retail customers to move from one bank to the other given the low fee of loan processing and highly attractive offers. How does the bank protect it's customer base while actively engaging with potential customers banking with competitor banks Flexibility to react to market developments: Market development greatly influence loan processing, underwriting, asset valuation, risk mitigation rules. Can the bank modify rules and policies, the idea is not just to react to market developments but to pro-actively manage new developments Economic conditions Constant change in various rates and their implications on the rates and rules applied when on-boarding a loan: How quickly can the bank apply changes to rates offered to customers when the central bank changes various rates Requirements of Audit by the central banker: Tough economic conditions have demanded much more stringent audit rules and tests. The banks needs to produce ready reports(historic & operational) for audit compliance Risk Mitigation: While risk mitigation has always been a key concern for the bank, this is the area where the bank's underwriters & risk analysts spend the maximum time when processing a loan application. In order to reduce TAT the bank cannot compromise on its risk mitigation strategies Cost pressures Reduce Cost of processing per application: To deliver a reduced loan processing fee to the customer, the bank needs to keep its cost per processing loan application low. Meet customer TAT expectations while reducing the queues and the systems being used to process the loan application: The loan application could potentially be spending a lot of time waiting in the queue for further processing. Different volumes & patterns of applications demand different queuing algorithms. The bank needs to have real-time visibility into these queues and have the flexibility to change queuing algorithms at runtime  Increase the use of electronic communication and reduce the branch channel usage: Lesser automation leads not only leads to Increased turn around time, it also impacts more costs to reach out to customers The objective of our PoC was to implement a Loan Origination Solution whose ownership lies with the bank and effectively meet the challenges listed above. We built a simple story board for the solution We then went about implementing our storyboard using Oracle BPM Suite, Webcenter Content : Imaging. The web UI has been built on ADF technolgies, while the integration with core-services has been implemented using the underlying SOA infrastructure. The BPM process model is quite exhaustive can meet all the challenges listed above to reasonable degree. A bank intending to implement an end-to-end Loan Origination Solution has multiple options at it's disposal. It can Develop a customer Loan Origination Application from scratch: Gives maximum opportunity to build what you want but inflexible to upgrade and maintain. Higher TCO in long term Buy a Packaged application & customize it: Customizing a generic loan application can be tedious and prove as difficult as above. Build it using many disparate & un-integrated tools: Initially seems easier than developing from scratch. But, without integrated tool sets this is not a viable approach either or A solution based on a Framework: Independent Services and Business Process Modeling provide decoupled architecture that is flexible. We built this framework end-to-end with processes the core process of loan origination & several sub-processes such as Analyse and define customer needs, customer credit verification, identity check processes, legal review process, New customer registration & risk assessment.

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• SSIS: Building SQL databases on-the-fly using concatenated SQL scripts

  - by DrJohn

  Over the years I have developed many techniques which help automate the whole SQL Server build process. In my current process, where I need to build entire OLAP data marts on-the-fly, I make regular use of a simple but very effective mechanism to concatenate all the SQL Scripts together from my SSMS (SQL Server Management Studio) projects. This proves invaluable because in two clicks I can redeploy an entire SQL Server database with all tables, views, stored procedures etc. Indeed, I can also use the concatenated SQL scripts with SSIS to build SQL Server databases on-the-fly. You may be surprised to learn that I often redeploy the database several times per day, or even several times per hour, during the development process. This is because the deployment errors are logged and you can quickly see where SQL Scripts have object dependency errors. For example, after changing a table structure you may have forgotten to change any related views. The deployment log immediately points out all the objects which failed to build so you can fix and redeploy the database very quickly. The alternative approach (i.e. doing changes in the database directly using the SSMS UI) would require you to check all dependent objects before making changes. The chances are that you will miss something and wonder why your app returns the wrong data – a common problem caused by changing a table without re-creating dependent views. Using SQL Projects in SSMS A great many developers fail to make use of SQL Projects in SSMS (SQL Server Management Studio). To me they are invaluable way of organizing your SQL Scripts. The screenshot below shows a typical SSMS solution made up of several projects – one project for tables, another for views etc. The key point is that the projects naturally fall into the right order in file system because of the project name. The number in the folder or file name ensures that the projects the SQL scripts are concatenated together in the order that they need to be executed. Hence the script filenames start with 100, 110 etc. Concatenating SQL Scripts To concatenate the SQL Scripts together into one file, I use notepad.exe to create a simple batch file (see example screenshot) which uses the TYPE command to write the content of the SQL Script files into a combined file. As the SQL Scripts are in several folders, I simply use several TYPE command multiple times and append the output together. If you are unfamiliar with batch files, you may not know that the angled bracket (>) means write output of the program into a file. Two angled brackets (>>) means append output of this program into a file. So the command-line DIR > filelist.txt would write the content of the DIR command into a file called filelist.txt. In the example shown above, the concatenated file is called SB_DDS.sql If, like me you place the concatenated file under source code control, then the source code control system will change the file's attribute to "read-only" which in turn would cause the TYPE command to fail. The ATTRIB command can be used to remove the read-only flag. Using SQLCmd to execute the concatenated file Now that the SQL Scripts are all in one big file, we can execute the script against a database using SQLCmd using another batch file as shown below: SQLCmd has numerous options, but the script shown above simply executes the SS_DDS.sql file against the SB_DDS_DB database on the local machine and logs the errors to a file called SB_DDS.log. So after executing the batch file you can simply check the error log to see if your database built without a hitch. If you have errors, then simply fix the source files, re-create the concatenated file and re-run the SQLCmd to rebuild the database. This two click operation allows you to quickly identify and fix errors in your entire database definition.Using SSIS to execute the concatenated file To execute the concatenated SQL script using SSIS, you simply drop an Execute SQL task into your package and set the database connection as normal and then select File Connection as the SQLSourceType (as shown below). Create a file connection to your concatenated SQL script and you are ready to go.   Tips and TricksAdd a new-line at end of every fileThe most common problem encountered with this approach is that the GO statement on the last line of one file is placed on the same line as the comment at the top of the next file by the TYPE command. The easy fix to this is to ensure all your files have a new-line at the end.Remove all USE database statementsThe SQLCmd identifies which database the script should be run against.  So you should remove all USE database commands from your scripts - otherwise you may get unintentional side effects!!Do the Create Database separatelyIf you are using SSIS to create the database as well as create the objects and populate the database, then invoke the CREATE DATABASE command against the master database using a separate package before calling the package that executes the concatenated SQL script.    

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• Simple Scripting for your Exalogic Storage

  - by Trond Strømme

  As part of my job in Oracle ACS (Advanced Customer Services) I'm handling lots of different systems and customers. Among the recent systems I worked with have been Oracle's Exalogic engineered systems. One of the things I'd never had much exposure to as a system developer/architect/middleware guy/Java dude has been storage; outside of consuming it for my photography needs.. Well, I'm always ready for a new challenge... I'd downloaded the 7000 series storage simulator when it was released in the good old Sun days, found it fun and instructive to play around with, but as I never touched storage in any way (besides consuming it..) I forgot about it. A couple of years ago when I started working with Exalogic engineered systems it again came into light as an invaluable learning and testing tool for the embedded storage in an Exalogic;  Oracle's Sun ZFS Storage 7320 Appliance.  aaaanyway... I've been "booted" into a part-time role as the interim storage/system admin/middleware/Java guy for a client and found I needed to create the occasional report or summary or whatever.. of what's using the storage in the 7320 (as default configured for an Exalogic, 40T of disk in a mirrored configuration, yielding 18T of actual space.) Reading the nice documentation and some articles on the Oracle Technology Network I saw great possibilities with the embedded ECMAScript3/JavaScript engine in the 7000 series.  In my personal opinion anyone who's dealing with Exalogic administration, or exposed to any of the 7000 series of storage appliances and servers that Oracle offers should have a VirtualBox instance of it kicking around. For development and testing it's a fantastic tool. (It can save you from explaining (most) of the embarrassing FAILS you can do if you test something in a production system to your management...) So download, and install.  A small sidestep, if after firing up the 7000 series simulator in VirtualBox you've forgotten what it's IP address is, the following will sort you out if you log in directly via the running VirtualBox VM. So in my case I can ssh to 192.168.56.101 or point a browser to https://192.168.56.101:215 to log into the storage appliance. One simple way of executing a script on the 7320 is to ssh to the device and redirecting a file with the script in it to ssh. ssh [email protected] < myscript.js One question I got from my client and the people who will take over the systems was: "how can we see the quotas and allocations for all projects/shares in one easy go so we don't have to go navigating around in the BUI for all the hundreds of shares the 7320 is hosting just to check if anything is running dry?" Easy! JavaScript time, VirtualBox and emacs! //NOTE! this script is available 'as is' It has ben run on a couple of 7320's, (running 2010.08.17.3.0,1-1.25 & // 2011.04.24.1.0,1-1.8) a 7420 and the VB image, but I personally //offer no guarantee whatsoever that it won't make your server topple, catch fire or in any way go pear shaped.. //run at your own risk or learn from my code and or mistakes.. script run('cd /'); run('shares'); //get all projects: proj = list(); function spaceToGig(bytes){ return bytes/1073741824; //convert bytes to GB } function fullInPercent(quota, space_data){ tmp = (space_data/quota)*100; return tmp; } //print header, slightly good looking printf(" %s/%-15s %8s(GB) %7s(GB) %5s(GB) %7s(GB) %3s\n","Project", "Share","Quota","Ref", "Snap", "Total","%full"); printf("-------------------------------------------------------------------------------\n") //for each project, get all shares. check for quota and calculate percentage and human readable figures.. for (i=0;i<proj.length;i++){ run('select ' + proj[i]); //get all shares for a project var pshares = list(); //for each share get quota properties for (j=0;j<pshares.length;j++){ run('select ' + pshares[j]); quota = get('quota'); //properties associated with a share or inherited from a project spaceData = get('space_data'); spaceSnap = get('space_snapshots'); spaceTotal = get('space_total'); if(quota>0){ //has quota printf(" %s/%-15s \t%4.2fGB\t%.2fGB\t%.2fGB\t%.2fGB\t%5.2f%%\n",proj[i], pshares[j],spaceToGig(quota),spaceToGig(spaceData),spaceToGig(spaceSnap),spaceToGig(spaceTotal),fullInPercent(quota,spaceTotal)); }else{ //no quota printf(" %s/%-15s \t%8s\t%.2fGB\t%.2fGB\t%.2fGB\t%s\n",proj[i],pshares[j], "N/A", spaceToGig(spaceData),spaceToGig(spaceSnap),spaceToGig(spaceTotal),"N/A"); } run('cd ..'); } run('done'); } The resulting output should look something like this: Project/Share Quota(GB) Ref(GB) Snap(GB) Total(GB) %full ------------------------------------------------------------------------------- ACSExalogicSystem/domains N/A 0.04GB 0.00GB 0.04GB N/A ACSExalogicSystem/logs N/A 0.01GB 0.00GB 0.01GB N/A ACSExalogicSystem/nodemgrs N/A 0.00GB 0.00GB 0.00GB N/A ACSExalogicSystem/stores N/A 0.04GB 0.00GB 0.04GB N/A ***_dev/FMW_***_1 133GB 4.24GB 0.01GB 4.25GB 3.19% ***_dev/FMW_***_2 N/A 4.25GB 0.01GB 4.26GB N/A ***_dev/applications 10GB 0.00GB 0.00GB 0.00GB 0.00% ***_dev/domains 50GB 10.75GB 3.55GB 14.30GB 28.61% ***_dev/logs 20GB 0.32GB 0.01GB 0.33GB 1.66% ***_dev/softwaredepot 20GB 4.15GB 0.00GB 4.15GB 20.73% ***_dev/stores 20GB 0.01GB 0.00GB 0.01GB 0.05% ###_dev/FMW_###_1 400GB 17.63GB 0.12GB 17.75GB 4.44% ###_dev/applications N/A 0.00GB 0.00GB 0.00GB N/A ###_dev/domains 120GB 14.21GB 5.53GB 19.74GB 16.45% ###_dev/logs 15GB 0.00GB 0.00GB 0.00GB 0.00% ###_dev/softwaredepot 250GB 73.55GB 0.02GB 73.57GB 29.43% …snip My apologies if the output is a bit mis-aligned here and there, I only bothered making it look good, not perfect :/ I also removed some of the project names (*,#)

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• Java EE and GlassFish Server Roadmap Update

  - by John Clingan

  2013 has been a stellar year for both the Java EE and GlassFish Server communities. On June 12, Oracle and its partners announced the release of Java EE 7, which delivers on three major themes – HTML5, developer productivity, and meeting enterprise demands. The online event attracted over 10,000 views in the first two days! During the online event, Oracle also announced the availability of GlassFish Server Open Source Edition 4, the world's first Java EE 7 compatible application server. The primary role of GlassFish Server Open Source Edition has been, and continues to be, driving adoption of the latest release of the Java Platform, Enterprise Edition. Oracle also announced the Java EE 7 SDK, which bundles GlassFish Server Open Source Edition 4, as a Java EE 7 learning aid. Last, Oracle publicly announced the Java EE 7 reference implementation based on GlassFish Server Open Source Edition 4. Java EE is a popular platform, as evidenced by the 20+ Java EE 6 compatible implementations available to choose from. After the launch of Java EE 7 and GlassFish Server Open Source Edition 4, we began planning the Java EE 8 roadmap, which was covered during the JavaOne Strategy Keynote. To summarize, there is a lot of interest in improving on HTML5 support, Cloud, and investigating NoSQL support. We received a lot of great feedback from the community and customers on what they would like to see in Java EE 8. As we approached JavaOne 2013, we started planning the GlassFish Server roadmap. What we announced at JavaOne was that GlassFish Server Open Source Edition 4.1 is scheduled for 2014. Here is an update to that roadmap. GlassFish Server Open Source Edition 4.1 is scheduled for 2014 We are planning updates as needed to GlassFish Server Open Source Edition, which is commercially unsupported As we head towards Java EE 8: The trunk will eventually transition to GlassFish Server Open Source Edition 5 as a Java EE 8 implementation The Java EE 8 Reference Implementation will be derived from GlassFish Server Open Source Edition 5. This replicates what has been done in past Java EE and GlassFish Server releases. Oracle will no longer release future major releases of Oracle GlassFish Server with commercial support – specifically Oracle GlassFish Server 4.x with commercial Java EE 7 support will not be released. Commercial Java EE 7 support will be provided from WebLogic Server. Oracle GlassFish Server will not be releasing a 4.x commercial version Expanding on that last bullet, new and existing Oracle GlassFish Server 2.1.x and 3.1.x commercial customers will continue to be supported according to the Oracle Lifetime Support Policy. Oracle recommends that existing commercial Oracle GlassFish Server customers begin planning to move to Oracle WebLogic Server, which is a natural technical and license migration path forward: Applications developed to Java EE standards can be deployed to both GlassFish Server and Oracle WebLogic Server GlassFish Server and Oracle WebLogic Server have implementation-specific deployment descriptor interoperability (here and here). GlassFish Server 3.x and Oracle WebLogic Server share quite a bit of code, so there are quite a bit of configuration and (extended) feature similarities. Shared code includes JPA, JAX-RS, WebSockets (pre JSR 356 in both cases), CDI, Bean Validation, JAX-WS, JAXB, and WS-AT. Both Oracle GlassFish Server 3.x and Oracle WebLogic Server 12c support Oracle Access Manager, Oracle Coherence, Oracle Directory Server, Oracle Virtual Directory, Oracle Database, Oracle Enterprise Manager and are entitled to support for the underlying Oracle JDK. To summarize, Oracle is committed to the future of Java EE.  Java EE 7 has been released and planning for Java EE 8 has begun. GlassFish Server Open Source Edition continues to be the strategic foundation for Java EE reference implementation going forward. And for developers, updates will be delivered as needed to continue to deliver a great developer experience for GlassFish Server Open Source Edition. We are planning for GlassFish Server Open Source Edition 5 as the foundation for the Java EE 8 reference implementation, as well as bundling GlassFish Server Open Source Edition 5 in a Java EE 8 SDK, which is the most popular distribution of GlassFish. This will allow GlassFish releases to be more focused on the Java EE platform and community-driven requirements. We continue to encourage community contributions, bug reports, participation on the GlassFish forum, etc. Going forward, Oracle WebLogic Server will be the single strategic commercially supported application server from Oracle. Disclaimer: The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract.It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

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• Odd company release cycle: Go Distributed Source Control?

  - by MrLane

  sorry about this long post, but I think it is worth it! I have just started with a small .NET shop that operates quite a bit differently to other places that I have worked. Unlike any of my previous positions, the software written here is targetted at multiple customers and not every customer gets the latest release of the software at the same time. As such, there is no "current production version." When a customer does get an update, they also get all of the features added to he software since their last update, which could be a long time ago. The software is highly configurable and features can be turned on and off: so called "feature toggles." Release cycles are very tight here, in fact they are not on a shedule: when a feature is complete the software is deployed to the relevant customer. The team only last year moved from Visual Source Safe to Team Foundation Server. The problem is they still use TFS as if it were VSS and enforce Checkout locks on a single code branch. Whenever a bug fix gets put out into the field (even for a single customer) they simply build whatever is in TFS, test the bug was fixed and deploy to the customer! (Myself coming from a pharma and medical devices software background this is unbeliveable!). The result is that half baked dev code gets put into production without being even tested. Bugs are always slipping into release builds, but often a customer who just got a build will not see these bugs if they don't use the feature the bug is in. The director knows this is a problem as the company is starting to grow all of a sudden with some big clients coming on board and more smaller ones. I have been asked to look at source control options in order to eliminate deploying of buggy or unfinished code but to not sacrifice the somewhat asyncronous nature of the teams releases. I have used VSS, TFS, SVN and Bazaar in my career, but TFS is where most of my experience has been. Previously most teams I have worked with use a two or three branch solution of Dev-Test-Prod, where for a month developers work directly in Dev and then changes are merged to Test then Prod, or promoted "when its done" rather than on a fixed cycle. Automated builds were used, using either Cruise Control or Team Build. In my previous job Bazaar was used sitting on top of SVN: devs worked in their own small feature branches then pushed their changes to SVN (which was tied into TeamCity). This was nice in that it was easy to isolate changes and share them with other peoples branches. With both of these models there was a central dev and prod (and sometimes test) branch through which code was pushed (and labels were used to mark builds in prod from which releases were made...and these were made into branches for bug fixes to releases and merged back to dev). This doesn't really suit the way of working here, however: there is no order to when various features will be released, they get pushed when they are complete. With this requirement the "continuous integration" approach as I see it breaks down. To get a new feature out with continuous integration it has to be pushed via dev-test-prod and that will capture any unfinished work in dev. I am thinking that to overcome this we should go down a heavily feature branched model with NO dev-test-prod branches, rather the source should exist as a series of feature branches which when development work is complete are locked, tested, fixed, locked, tested and then released. Other feature branches can grab changes from other branches when they need/want, so eventually all changes get absorbed into everyone elses. This fits very much down a pure Bazaar model from what I experienced at my last job. As flexible as this sounds it just seems odd to not have a dev trunk or prod branch somewhere, and I am worried about branches forking never to re-integrate, or small late changes made that never get pulled across to other branches and developers complaining about merge disasters... What are peoples thoughts on this? A second final question: I am somewhat confused about the exact definition of distributed source control: some people seem to suggest it is about just not having a central repository like TFS or SVN, some say it is about being disconnected (SVN is 90% disconnected and TFS has a perfectly functional offline mode) and others say it is about Feature Branching and ease of merging between branches with no parent-child relationship (TFS also has baseless merging!). Perhaps this is a second question!

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• Death March

  - by Nick Harrison

  It is a horrible sight to watch a project fail. There are few things as bad. Watching a project fail regardless of the reason is almost like sitting in a room with a "Dementor" from Harry Potter. It will literally suck all of the life and joy out of the room. Nearly every project that I have seen fail has failed because of political challenges or management challenges. Sometimes there are technical challenges that bring a project to its knees, but usually projects fail for less technical reasons. Here a few observations about projects failing for political reasons. Both the client and the consultants have to be committed to seeing the project succeed. Put simply, you cannot solve a problem when the primary stake holders do not truly want it solved. This could come from a consultant being more interested in extended the engagement. It could come from a client being afraid of what will happen to them once the problem is solved. It could come from disenfranchised stake holders. Sometimes a project is beset on all sides. When you find yourself working on a project that has this kind of threat, do all that you can to constrain the disruptive influences of the bad apples. If their influence cannot be constrained, you truly have no choice but to move on to a new project. Tough choices have to be made to make a project successful. These choices will affect everyone involved in the project. These choices may involve users not getting a change request through that they want. Developers may not get to use the tools that they want. Everyone may have to put in more hours that they originally planned. Steps may be skipped. Compromises will be made, but if everyone stays committed to the end goal, you can still be successful. If individuals start feeling disgruntled or resentful of the compromises reached, the project can easily be derailed. When everyone is not working towards a common goal, it is like driving with one foot on the break and one foot on the accelerator. Not only will you not get to where you are planning, you will also damage the car and possibly the passengers as well.   It is important to always keep the end result in mind. Regardless of the development methodology being followed, the end goal is not comprehensive documentation. In all cases, it is working software. Comprehensive documentation is nice but useless if the software doesn't work.   You can never get so distracted by the next goal that you fail to meet the current goal. Most projects are ultimately marathons. This means that the pace must be sustainable. Regardless of the temptations, you cannot burn the team alive. Processes will fail. Technology will get outdated. Requirements will change, but your people will adapt and learn and grow. If everyone on the team from the most senior analyst to the most junior recruit trusts and respects each other, there is no challenge that they cannot overcome. When everyone involved faces challenges with the attitude "This is my project and I will not let it fail" "You are my teammate and I will not let you fail", you will in fact not fail. When you find a team that embraces this attitude, protect it at all cost. Edward Yourdon wrote a book called Death March. In it, he included a graph for categorizing Death March project types based on the Happiness of the Team and the Chances of Success.   Chances are we have all worked on Death March projects. We will all most likely work on more Death March projects in the future. To a certain extent, they seem to be inevitable, but they should never be suicide or ugly. Ideally, they can all be "Mission Impossible" where everyone works hard, has fun, and knows that there is good chance that they will succeed. If you are ever lucky enough to work on such a project, you will know that sense of pride that comes from the eventual success. You will recognize a profound bond with the team that you worked with. Chances are it will change your life or at least your outlook on life. If you have not already read this book, get a copy and study it closely. It will help you survive and make the most out of your next Death March project.

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• Easing the Journey to the Private Cloud with Oracle Consulting

  - by MichaelM-Oracle

  By Sanjai Marimadaiah, Senior Director, Strategy & Business Development – Cloud Solutions, Oracle Consulting Services Business leaders are now leading the charge on how their firms can profit from cloud solutions. Agility and innovation are becoming the primary drivers of the business case for the cloud, even more than the anticipated cost savings. Leaders need to find the right strategy and optimize the use of cloud-based applications across their enterprise-computing infrastructure. The Problem – Current State With prevalent IT practices, many organizations find that they run multiple IT solutions serving similar business needs. This has led to the proliferation of technology stacks, for example: Oracle 10g on Sun T4 running Solaris 9; Oracle 11g on Exadata running Linux; or Oracle 12c on commodity x86 servers. This variance has a huge impact on an organization’s agility and expenses, and requires IT professionals with varied skills as well as on-going training for different systems and tools. Fortunately there is a practical business strategy to overcome this unneeded redundancy. Thus begins a journey to the right cloud computing solution. The Solution – Cloud Services from Oracle Consulting Services (OCS) Oracle Consulting Services (OCS ) works closely with our clients as trusted advisors to proactively respond to business needs and IT concerns. OCS understands that making the transition to cloud solutions begins with a strategic conversation, based on its deep expertise for successfully completing private cloud service engagements with several companies. For a journey to the cloud, Oracle Consulting Services leads the client through four phases– standardization, consolidation, service delivery, and enterprise cloud – to achieve optimal returns. Phase 1 - Standardization Oracle Consulting Services (OCS) works with clients to evaluate their business requirements and propose a set of standard solutions stacks for various IT solutions. This is an opportune time to evaluate cloud ready solutions, such as Oracle 12c, Oracle Exadata, and the Oracle Database Appliance (ODA). The OCS consultants, together with the delivery team, then turn to upgrading and migrating existing solution stacks to standardized offerings. OCS has the expertise and tools to complete this stage in a fraction of the time required by other IT services companies. Clients quickly realize cost savings in tools, processes, and type/number of resources required. This standardization also improves agility of the IT organizations and their abilities to respond to the needs of various business units. Phase 2 - Consolidation During the consolidation phase, OCS consultants programmatically consolidate hundreds of databases into a smaller number of servers to improve utilization, reduce floor space, and optimize maintenance costs. Consolidation helps clients realize huge savings in CapEx investments and shrink OpEx costs. The use of engineered systems, such as Oracle Exadata, greatly reduces the client’s risk of moving to a new solution stack. OCS recommends clients to pursue Phase 1 (Standardization) and Phase 2 (Consolidation) simultaneously to reduce the overall time, effort, and expense of the cloud journey. Phase 3 - Service Delivery Once a client is on a path of standardization and consolidation, OCS consultants create Service Catalogues based on the SLAs requirements and the criticality of the solutions. The number and types of Service Catalogues (Platinum, Gold, Silver, Bronze, etc.) vary from client to client. OCS consultants also implement a variety of value-added cloud solutions, including monitoring, metering, and charge-back solutions. At this stage, clients are able to achieve a high level of understanding in their cloud journey. Their IT organizations are operating efficiently and are more agile in responding to the needs of business units. Phase 4 - Enterprise Cloud In the final phase of the cloud journey, the economics of the IT organizations change. Business units can request services on-demand; applications can be deployed and consumed on a pay-as-you-go model. OCS has the expertise and capabilities to establish processes, programs, and solutions required for IT organizations to transform how they interact with business units. The Promise of Cloud Solutions Depending the size and complexity of their business model, some clients are able to abbreviate some phases of their cloud journey. Cloud solutions are still evolving and there is rapid pace of innovation to transform how IT organizations operate. The lesson is clear. Cloud solutions hold a lot of promise for business agility. Business leaders can now leverage an additional set of capabilities and services. They can ramp up their pace of innovation. With cloud maturity, they can compete more effectively in their respective markets. But there are certainly challenges ahead. A skilled consulting services partner can play a pivotal role as a trusted advisor in the successful adoption of cloud solutions. Oracle Consulting Services has expertise and a portfolio of services to help clients succeed on their journey to the cloud.

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• My Red Gate Experience

  - by Colin Rothwell

  I’m Colin, and I’ve been an intern working with Mike in publishing on Simple-Talk and SQLServerCentral for the past ten weeks. I’ve mostly been working “behind the scenes”, making improvements to the spam filtering, along with various other small tweaks. When I arrived at Red Gate, one of the first things Mike asked me was what I wanted to get out of the internship. It wasn’t a question I’d given a great deal of thought to, but my immediate response was the same as almost anybody: to support my growing family. Well, ok, not quite that, but money was certainly a motivator, along with simply making sure that I didn’t get bored over the summer. Three months is a long time to fill, and many of my friends end up getting bored, or worse, knitting obsessively. With the arrogance which seems fairly common among Cambridge people, I wasn’t expecting to really learn much here! In my mind, the part of the year where I am at Uni is the part where I learn things, whilst Red Gate would be an opportunity to apply what I’d learnt. Thankfully, the opposite is true: I’ve learnt a lot during my time here, and there has been a definite positive impact on the way I write code. The first thing I’ve really learnt is that test-driven development is, in general, a sensible way of working. Before coming, I didn’t really get it: how could you test something you hadn’t yet written? It didn’t make sense! My problem was seeing a test as having to test all the behaviour of a given function. Writing tests which test the bare minimum possible and building them up is a really good way of crystallising the direction the code needs to grow in, and ensures you never attempt to write too much code at time. One really good experience of this was early on in my internship when Mike and I were working on the query used to list active authors: I’d written something which I thought would do the trick, but by starting again using TDD we grew something which revealed that there were several subtle mistakes in the query I’d written. I’ve also been awakened to the value of pair programming. Whilst I could sort of see the point before coming, I also thought that it was impossible that two people would ever get more done at the same computer than if they were working separately. I still think that this is true for projects with pieces that developers can easily work on independently, and with developers who both know the codebase, but I’ve found that pair programming can be really good for learning a code base, and for building up small projects to the point where you can start working on separate components, as well as solving particularly difficult problems. Later on in my internship, for my down tools week project, I was working on adding Python support to Glimpse. Another intern and I we pair programmed the entire project, using ping pong pair programming as much as possible. One bonus that this brought which I wasn’t expecting was that I found myself less prone to distraction: with someone else peering over my shoulder, I didn’t have the ever-present temptation to open gmail, or facebook, or yammer, or twitter, or hacker news, or reddit, and so on, and so forth. I’m quite proud of this project: I think it’s some of the best code I’ve written. I’ve also been really won over to the value of descriptive variables names. In my pre-Red Gate life, as a lone-ranger style cowboy programmer, I’d developed a tendency towards laziness in variable names, sometimes abbreviating or, worse, using acronyms. I’ve swiftly realised that this is a bad idea when working with a team: saving a few key strokes is inevitably not worth it when it comes to reading code again in the future. Longer names also mean you can do away with a majority of comments. I appreciate that if you’ve come up with an O(n*log n) algorithm for something which seemed O(n^2), you probably want to explain how it works, but explaining what a variable name means is a big no no: it’s so very easy to change the behaviour of the code, whilst forgetting about the comments. Whilst at Red Gate, I took the opportunity to attend a code retreat, which really helped me to solidify all the things I’d learnt. To be completely free of any existing code base really lets you focus on best practises and think about how you write code. If you get a chance to go on a similar event, I’d highly recommend it! Cycling to Red Gate, I’ve also become much better at fitting inner tubes: if you’re struggling to get the tube out, or re-fit the tire, letting a bit of air out usually helps. I’ve also become quite a bit better at foosball and will miss having a foosball table! I’d like to finish off by saying thank you to everyone at Red Gate for having me. I’ve really enjoyed working with, and learning from, the team that brings you this web site. If you meet any of them, buy them a drink!

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• Some New .NET Downloads and Resources

  - by Kevin Grossnicklaus

  Last week I was fortunate enough to spend time in Redmond on Microsoft’s campus for the 2011 Microsoft MVP Summit.  It was great to hang out with a number of old friends and get the opportunity to talk tech with the various product teams up at Microsoft.  The weather wasn’t exactly sunny but Microsoft always does a great job with the Summit and everyone had a blast (heck, I even got to run the bases at SafeCo field) While much of what we saw is covered under NDA, there a ton of great things in the pipeline from Microsoft and many things that are already available (or just became so) that I wasn’t necessarily aware of.  The purpose of this post is to share some of the info I learned on resources and tools available to .NET developers today.  Please let me know if you have any questions (or if you know of something else cool which might benefit others). Enjoy! Visual Studio 2010 SP1 Microsoft has issued the RTM release of Visual Studio 2010 SP1.  You can download the full SP1 on MSDN as of today (March 10th to the general public) and take advantage of such things as: Silverlight 4 is included in the box (as opposed to a separate install) Silverlight 4 Profiling WCF RIA Services SP1 Intellitrace for 64-bit and SharePoint ASP.NET now easily supports IIS Express and SQL CE Want a description of all that’s new beyond the above biased list (which arguably only contains items I think are important)?  Check out this KB article. Portable Library Tools CTP Without much fanfare Microsoft has released a CTP of a new add-in to Visual Studio 2010 which simplifies code sharing between projects targeting different runtimes (i.e. Silverlight, WPF, Win7 Phone, XBox).   With this Add-In installed you can add a new project of type “Portable Library” and specify which platforms you wish to target.  Once that is done, any code added to this library will be limited to use only features which are common to all selected frameworks.  Other projects can now reference this portable library and be provided assemblies custom built to their environment.  This greatly simplifies the current process of sharing linked files between platforms like WPF and Silverlight.  You can find out more about this CTP and how it works on this great blog post. Visual Studio Async CTP Microsoft has also released a CTP of a set of language and framework enhancements to provide a much more powerful asynchronous programming model.   Due to the focus on async programming in all types of platforms (and it being the ONLY option in Silverlight and Win7 phone) a move towards a simpler and more understandable model is always a good thing. This CTP (called Visual Studio Async CTP) can be downloaded here.  You can read more about this CTP on this blog post. MSDN Code Samples Gallery Microsoft has also launched new code samples gallery on their MSDN site: http://code.msdn.microsoft.com/.   This site allows you to easily search for small samples of code related to a particular technology or platform.  If a sample of code you are looking for is not found, you can request one via the site and other developers can see your request and provide a sample to the site to suit your needs.  You can also peruse requested samples and, if you find a scenario where you can provide value, upload your own sample for the benefit of others.  Samples are packaged into the VS .vsix format and include any necessary references/dependencies.  By using .vsix as the deployment mechanism, as samples are installed from the site they are kept in your Visual Studio 2010 Samples Gallery and kept for your future reference. If you get a chance, check out the site and see how it is done.  Although a somewhat simple concept, I was very impressed with their implementation and the way they went about trying to suit a need.  I’ll definitely be looking there in the future as need something or want to share something. MSDN Search Capabilities Another item I learned recently and was not aware of (that might seem trivial to some) is the power of the MSDN site’s search capabilities.  Between the Code Samples Gallery described above and the search enhancements on MSDN, Microsoft is definitely investing in their platform to help provide developers of all skill levels the tools and resources they need to be successful. What do I mean by the MSDN search capability and why should you care? If you go to the MSDN home page (http://msdn.microsoft.com) and use the “Search MSDN with Big” box at the very top of the page you will see some very interesting results.  First, the search actually doesn’t just search the MSDN library it searches: MSDN Library All Microsoft Blogs CodePlex StackOverflow Downloads MSDN Magazine Support Knowledgebase (I’m not sure it even ends there but the above are all I know of) Beyond just searching all the above locations, the results are formatted very nicely to give some contextual information based on where the result came from.  For example, if a keyword search returned results from CodePlex, each row in the search results screen would include a large amount of information specific to CodePlex such as: Looking at the above results immediately tells you everything from the page views to the CodePlex ratings.  All in all, knowing that this much information is indexed and available from a single search location will lead me to utilize this as one of my initial searches for development information.

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• Customizing UPK outputs (Part 2 - Player)

  - by [email protected]

  There are a few things that can be done to give the Player output a personalized look to match your corporate branding. In my previous post, I talked about changing the logo. In addition to the logo, you can change the graphic in the heading, button colors, border colors and many other items. Prior to making any customizations, I strongly recommend making a copy of the existing Player style. This will give you a backup in case things go wrong. I'd also recommend that you create your own brand. This way, when you install the newest updates from us, your brand will remain intact. Creating your own brand is pretty easy. Make sure you have modify permissions on the publishing styles directory, if you are using a multi-user installation. Under the Publishing/Styles folder, create a new folder with your company name. Copy all the publishing styles from the UPK folder to your newly created folder. Now, when you go through the Publishing wizard, you will have two categories to choose from: the UPK category or your custom category. Now, for updating the Player output. First, the graphic that appears on the right hand side of the Player. If you're using a multi-user installation, check out the player style from your custom brand. Open the player style. Open the img folder. The file named "banner_image.png" represents the graphic that appears on the right hand side of the player. It is currently sized at 425 x 54. Try to keep your graphic about the same size. Rename your graphic file to be "banner_image.png", and drag it into the img folder. Save the package. Check in the package if you are in a multi-user installation. You've just updated the banner heading! Next, let's work on updating some of the other colors in the player. All the customizable areas are located in the skin.css file which is in the root of the Player style. Many of our customers update the colors to match their own theme. You don't have to be a programmer to make these changes, honest. :) To change the colors in the player: Make a copy of the original skin.css file. (This is to make sure you have a working version to revert to, in case something goes wrong.) Open the skin.css file from the Player package. You can edit it using Notepad. Make the desired changes. Save the file. Save the package. Publish to view your new changes. When you open the skin.css, you will see groupings like this: .headerDivbar { height: 21px; background-color: #CDE2FD; } Change the value of the background-color to the color of your choice. Note that you cannot use "red" as a color, but rather you should enter the hexadecimal color code. If you don't know the color code, search the web for "hexadecimal colors" and you'll find many sites to provide the information. Here are a few of the variables that you can update. Heading: .headerDivbar -this changes the color of the banner that appears under the graphic Button colors: .navCellOn - changes the color of the mode buttons when your mouse is hovering on them. .navCellOff - changes the color of the mode buttons when the mouse is not over them Lines: .thorizontal - this is the color of the horizontal lines surrounding the outline .tvertical - this is the color of the vertical lines on the left and right margin in the outline. .tsep - this is the color of the line that separates the outline from the content area Search frame: .tocSearchColor - this is the color of the search area .tocFrameText - this is the background color of the TOC tree. Hint: If you want to try out the changes prior to updating the style, you can update the skin.css in some content you've already published for the player (it's located in the css folder of the player package). This way, you can immediately see the changes without going through publishing. Once you're happy with the changes, update the skin.css in player style. Want to customize more? Refer to the "Customizing the Player" section of the Content Development manual for more details on all the options in the skin.css that can be changed, and pictures of what each variable controls. I'd love to see how you've customized the player for your corporate needs. Also, if there are other areas of the player you'd like to modify but have not been able to, let us know. Feel free to share your thoughts in the comments. --Maria Cozzolino, Manager of Requirements & UI Design for UPK

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• Come meet our Interns in Dublin

  - by klaudia.drulis

  Oracle Worldwide Product Translation Group (WPTG) provides solutions for all Oracle product and Content translation requirements. WPTG is a global organisation with its headquarters in Ireland and employees in Oracle offices worldwide. WPTG offer expertise in fields such as process engineering, tools development, linguistic quality, terminology, global product release, financial and vendor management. WPTG provides translation solution for over 40 languages including Asia Pacific, European, American and Middle Eastern languages. WPTG first introduced an intern program over 10 years ago and it has become a key component of our teams structure. The majority of Interns are sourced from a Computer Science related course, these Interns joining the engineering team. Others are sourced from Business courses and work within the Business / Project management area. The intern program allows us to maintain ties with current course curriculum and brings fresh energy and perspective into our Organisation. Four of the full time staff working in Dublin today joined us originally as Interns and subsequently were offered permanent positions. Come Meet some of our 2010 Interns, Come and see what Darragh, Anthony, Caoimhe, James and Artemij thought about working within the WPTG at Oracle: Darragh “Oracle has been a fun, challenging work placement for me. From day one I was treated as a full member of staff, this was both comforting and a little bit scary. The responsibilities stack up but I found I was able to keep on top of everything and even make improvements to how we handle a few things thanks to a great team and a very supportive manager. There’s a very positive atmosphere in work that’s really conducive to getting a lot of work done. Ideas seem to be the central hub in my line of business so all of my ideas and innovations were greeted with enthusiasm. Oracle has given me a fantastic opportunity and I urge you to grab it with both hands, you’ll find that you’re with a set of like minded people from all works of life that make work both interesting and fun. Even when the pressure is on you know that you can always get help and advice from someone nearby. My last word of advice is don’t be afraid to stick your neck out, everyone here is willing to learn, try something new and innovate, your voice will be heard and who knows, you could end up having a large impact on Oracle and your career.” Anthony “I had a great experience working with Oracle, from day one I was treated like a full member of staff with responsibilities of my own. I found that the more I put into the work the more I got out from the experience. Volunteering and being willing to face challenges have made this a more exciting placement. I am given a lot of leeway to do my own projects and so I’ve found that I am really enjoying my time here.” Caoimhe “I am currently spending my year of placement within the Release Management Team in the WPTG. My main role is to handle the finance process of all translation projects under 100k which includes creating workspecs and PO's, sending out kits, dealing with vendor queries and handling the invoicing and payment part. I am really enjoying my time here at Oracle, everyone is very open and friendly and willing to help you out with any questions you may have. I would definitely be interested in returning to Oracle after I graduate!” James “I am currently on a 12 month placement with Oracle, working as part of the Worldwide Product Translation Group in the Business Management. The Business Management team provides a global view on WPTG’s vendor and business strategy and is an interface into WPTG for new business. The business management team work together to support the external translation partner network. My role is to support the Business Management team and also to work on various projects when the need arises. This involves working with translation vendors and working with other Oracle employees worldwide. I am really enjoying my time working for Oracle, at times it can be challenging bit also very rewarding. I would recommend any student wanting to undertake a placement year to apply to Oracle, I made some great friends and I will never forget my time in Dublin.” Artemij “From working within Oracle, I have truly understood what "career path" is, and what opportunities a large corporation like Oracle can offer. Without any illusions, the work itself is exciting, sometimes challenging, tests your ability to handle pressure, to make decisions and take responsibility, to learn quickly and cooperate efficiently in order to solve a problem. I have learned a lot about myself. What I am good at, where and what I can do better. My placement at Oracle has allowed me to get a clearer picture of what I want, and which door I am going to open after college. If you have any questions related to this article feel free to contact  [email protected].  You can find our job opportunities via http://campus.oracle.com

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• Community Branching

  - by Dane Morgridge

  As some may have noticed, I have taken a liking to Ruby (and Rails in particular) quite a bit recently. This last weekend I spoke at the NYC Code Camp on a comparison of ASP.NET and Rails as well as an intro to Entity Framework talk.  I am speaking at RubyNation in April and have submitted to other ruby conferences around the area and I am also doing a Rails and MongoDB talk at the Philly Code Camp in April. Before you start to think this is my "I'm leaving .NET post", which it isn't so I need to clarify. I am not, nor do I intend to any time in the near future plan on abandoning .NET.  I am simply branching out into another community based on a development technology that I very much enjoy.  If you look at my twitter bio, you will see that I am into Entity Framework, Ruby on Rails, C++ and ASP.NET MVC, and not necessarily in that order.  I know you're probably thinking to your self that I am crazy, which is probably true on several levels (especially the C++ part). I was actually crazy enough at the NYC Code Camp to show up wearing a Linux t-shirt, presenting with my MacBook Pro on Entity Framework, ASP.NET MVC and Rails. (I did get pelted in the head with candy by Rachel Appel for it though) At all of the code camps I am submitting to this year, i will be submitting sessions on likely all four topics, and some sessions will be a combination of 2 or more.  For example, my "ASP.NET MVC: A Gateway To Rails?" talk touches ASP.NET MVC, Entity Framework Code First and Rails. Simply put (and I talk about this in my MVC & Rails talk) is that learning and using Rails has made me a better ASP.NET MVC developer. Just one example of this is helper methods.  When I started working with ASP.NET MVC, I didn't really want to use helpers and preferred to just use standard html tags, especially where links were concerned.  It was just me being stubborn and not really seeing all of the benefit of the helpers.  To my defense, coming from WebForms, I wanted to be as bare metal as possible and it seemed at first like a lot of the helpers were an unnecessary abstraction. I took my first look at Rails back in v1 and didn't spend very much time with it so I dismissed it and went on my merry ASP.NET WebForms way.  Then I picked up ASP.NET MVC and grasped the MVC pattern itself much better. After this, I took another look at Rails and everything made sense.  I decided then to learn Rails. (I think it is important for developers to learn new languages and platforms regularly so it was a natural progression for me) I wanted to learn it the right way, so when I dug into code, everyone used helpers everywhere for pretty much everything possible. I took some time to dig in and found out how helpful they were and subsequently realized how awesome they were in ASP.NET MVC also and started using them. In short, I love Rails (and Ruby in general).  I also love ASP.NET MVC and Entity Framework and yes I still love C++.  I have varying degrees of love for them individually at any given moment and it is likely to shift based on the current project I am working on.  I know you're thinking it so before you ask the question. "Which do I use when?", I'm going to give the standard developer answer of: It depends.  There are a lot of factors that I am not going to even go into that would go into a decision.  The most basic question I would ask though is,  does this project depend on .NET?  If it does, then I'd say that ASP.NET MVC is probably going to be the more logical choice and I am going to leave it at that.  I am working on projects right now in both technologies and I don't see that changing anytime soon (one project even uses both). With all that being said, you'll find me at code camps, conferences and user groups presenting on .NET, Ruby or both, writing about .NET and Ruby and I will likely be blogging on both in the future.  I know of others that have successfully branched out to other communities and with any luck I'll be successful at it too. On a (sorta) side note, I read a post by Justin Etheredge the other day that pretty much sums up my feelings about Ruby as a language.  I highly recommend checking it out: What Is So Great About Ruby?

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• Walmart and Fusion Apps

  - by ultan o'broin

  Photograph: Misha Vaughan I attended Fusion Apps (yes, I know I am supposed to say "Oracle Fusion Applications", but stuffy old style guides are a turn-off in interwebs conversations) User Experience Advocate (FXA) training in Long Beach, California last week; a suitable location as ODTUG KSCOPE 11 was kicking off and key players were in the area. As a member of Oracle's Apps-UX team I know the Fusion Apps messaging, natch, and done some other Fusion Apps go-to-market content work too. For the messaging details themselves, see Lonneke Dikmans (@lonnekedikmans) great blog, by the way. However, I wanted some 'formal' training combined with the opportunity to meet and learn from people already out there delivering those messages. The idea in me reaching out to Misha Vaughan, Apps-UX FXA maven, to get me onto this training was that in addition to my UX knowledge, I could leverage my location in EMEA and hit up customer events more quickly and easily. Those local user groups do like to hear the voice of locals too you know (so I need to work on that mid-Atlantic accent). I'm looking forward to such opportunities. The training was all smashing stuff, just the right level of detail, delivered professionally and with great style and humor. I was especially honored to be paired off for my er, coaching with Debra Lilley (@debralilley), who shared with everyone all kinds of tips and insights from her experiences of delivering the message and demo. For me, that was the real power of the FXA event--the communal, conversational aspect--the meeting up with people who had done all this for real, the sharing in their experiences, while learning along with other newbies. Sorry, but that all-important social aspect doesn't work so well with remote meetings. Katie Candland (Apps-UX) gave us a great tour of the Fusion Apps demo and included some useful presentational tips too (any excuse to buy that iPad). It's clear to me that the Fusion Apps messaging and demos really come alive with real-world examples that local application users will recognize, and I picked up some "yes, that's my job made easier" scene-stealers from Debra and Karen Brownfield too, to add to the great ones already provided. This power of examples shouldn't surprise anyone, they've long been a mainstay of applications user assistance, popular with users. We'll offer customers different types of example topics in the Fusion Apps online help too (stay tuned), and we know from research how important those 3S's (stories, scenarios, and simulations) are to users when they consume and apply information. Well, we've got the simulation, now it's time for more stories and scenarios. If you get a chance to participate in an FXA event (whether you are an Oracle employee or otherwise), I'd encourage it. It's committing your time and energy for sure, but I got real bang for the buck from it for my everyday job too. Listening to the room's feedback on the application demo really brought our internal design work to life, and I picked up on some things that I need to follow up on (like how you alphabetically sort stuff in other languages). User experience is after all, about users. What will I be doing next, and what would I like to see happen? Obviously, I need to develop my story-telling links with the people I met in Long Beach and do some practicing with the materials, and then get out there and deliver them at a suitable location. The demo is what it is right now, and that's a super-rich demo that I know everyone will want to see and ask questions about. Then, as mentioned by attendees at the FXA event, follow up on those translated and localized messages for EMEA (and APAC), that deal with different statutory or reporting requirements of the target markets. Given my background I would say that, wouldn't I? However, language is part of the UX, and international revenue is greater than US-only revenue for Oracle, so yes dear, we all need to get over the fact that enterprise apps users don't all speak, or want to speak, American-English. Most importantly perhaps, the continued development of a strong messaging community between Oracle and partners and customers where we can swap and share those FXA messaging stories and scenarios about Fusion Apps in a conversational way. The more the better, a combination of online and face-to-face meetings. I must also mention the great dinner after the event at Parker's Lighthouse, and the fun myself and Andrew Gilmour (Apps-UX) had at our end of the table talking about just about everything except Fusion Apps with Ronald Van Luttikhuizen and Ben Prusinski (who now understands the difference between Cork and Dublin people. I hope). Thanks to all the Apps-UXers who helped bring the FXA training to town, and to Debra and all the others that I am too jetlagged to mention right who were instrumental in making it happen for me. Here's to the next one. And the Walmart angle? That was me doing my Robert Scoble (ScO'bilizer?)-style guerilla smart phone research in Walmart in Long Beach, before the FXA event. It's all about stories for me. You can read more about it on the appslab blog (see the comments).

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• Oracle RightNow CX for Good Customer Experiences

  - by Andreea Vaduva

  Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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• Mobile Apps for Oracle E-Business Suite

  - by Carlos Chang

  Crosspost from the mobile apps blog.  TL;DR Oracle E-Business Suite is now building mobile apps with Oracle Mobile Application Framework (MAF). Believe it! Build iOS and Android apps with once code base and get it done! By Steven Chan (Oracle Development)  Many things have changed in the mobile space over the last few years. Here's an update on our strategy for mobile apps for the E-Business Suite. Mobile app strategy We're building our family of mobile apps for the E-Business Suite using Oracle Mobile Application Framework.  This framework allows us to write a single application that can be run on Apple iOS and Google Android platforms. Mobile apps for the E-Business Suite will share a common look-and-feel. The E-Business Suite is a suite of over 200 product modules spanning Financials, Supply Chain, Human Resources, and many other areas. Our mobile app strategy is to release standalone apps for specific product modules.  Our Oracle Timecards app, which allows users to create and submit timecards, is an example of a standalone app. Some common functions that span multiple product areas will have dedicated apps, too. An example of this is ourOracle Approvals app, which allows users to review and approve requests for expenses, requisitions, purchase orders, recruitment vacancies and offers, and more. You can read more about our Oracle Mobile Approvals app here: Now Available: Oracle Mobile Approvals for iOS Our goal is to support smaller screen (e.g. smartphones) as well as larger screens (e.g. tablets), with the smaller screen versions generally delivered first.  Where possible, we will deliver these as universal apps.  An example is our Oracle Mobile Field Service app, which allows field service technicians to remotely access customer, product, service request, and task-related information.  This app can run on a smartphone, while providing a richer experience for tablets. Deploying EBS mobile apps The mobile apps, themselves (i.e. client-side components) can be downloaded by end-users from the Apple iTunes today.  Android versions will be available from Google play. You can monitor this blog for Android-related updates. Where possible, our mobile apps should be deployable with a minimum of server-side changes.  These changes will generally involve a consolidated server-side patch for technology-stack components, and possibly a server-side patch for the functional product module. Updates to existing mobile apps may require new server-side components to enable all of the latest mobile functionality. All EBS product modules are certified for internal intranet deployments (i.e. used by employees within an organization's firewall).  Only a subset of EBS products such as iRecruitment are certified to be deployed externally (i.e. used by non-employees outside of an organization's firewall).  Today, many organizations running the E-Business Suite do not expose their EBS environment externally and all of the mobile apps that we're building are intended for internal employee use.  Recognizing this, our mobile apps are currently designed for users who are connected to the organization's intranet via VPN.  We expect that this may change in future updates to our mobile apps. Mobile apps and internationalization The initial releases of our mobile apps will be in English.  Later updates will include translations for all left-to-right languages supported by the E-Business Suite.  Right-to-left languages will not be translated. Customizing apps for enterprise deployments The current generation of mobile apps for Oracle E-Business Suite cannot be customized. We are evaluating options for limited customizations, including corporate branding with logos, corporate color schemes, and others. This is a potentially-complex area with many tricky implications for deployment and maintenance.  We would be interested in hearing your requirements for customizations in enterprise deployments.Prerequisites Apple iOS 7 and higher Android 4.1 (API level 16) and higher, with minimum CPU/memory configurations listed here EBS 12.1: EBS 12.1.3 Family Packs for the related product module EBS 12.2.3 References Oracle E-Business Suite Mobile Apps, Release 12.1 and 12.2 Documentation (Note 1641772.1) Oracle E-Business Suite Mobile Apps Administrator's Guide, Release 12.1 and 12.2 (Note 1642431.1) Follow @OracleMobile on Twitter Oracle Mobile Blog is here. 

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• Changing the Game: Why Oracle is in the IT Operations Management Business

  - by DanKoloski

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Next week, in Orlando, is the annual Gartner IT Operations Management Summit. Oracle is a premier sponsor of this annual event, which brings together IT executives for several days of high level talks about the state of operational management of enterprise IT. This year, Sushil Kumar, VP Product Strategy and Business Development for Oracle’s Systems & Applications Management, will be presenting on the transformation in IT Operations required to support enterprise cloud computing. IT Operations transformation is an important subject, because year after year, we hear essentially the same refrain – large enterprises spend an average of two-thirds (67%!) of their IT resources (budget, energy, time, people, etc.) on running the business, with far too little left over to spend on growing and transforming the business (which is what the business actually needs and wants). In the thirtieth year of the distributed computing revolution (give or take, depending on how you count it), it’s amazing that we have still not moved the needle on the single biggest component of enterprise IT resource utilization. Oracle is in the IT Operations Management business because when management is engineered together with the technology under management, the resulting efficiency gains can be truly staggering. To put it simply – what if you could turn that 67% of IT resources spent on running the business into 50%? Or 40%? Imagine what you could do with those resources. It’s now not just possible, but happening. This seems like a simple idea, but it is a radical change from “business as usual” in enterprise IT Operations. For the last thirty years, management has been a bolted-on afterthought – we pick and deploy our technology, then figure out how to manage it. This pervasive dysfunction is a broken cycle that guarantees high ongoing operating costs and low agility. If we want to break the cycle, we need to take a more tightly-coupled approach. As a complete applications-to-disk platform provider, Oracle is engineering management together with technology across our stack and hooking that on-premise management up live to My Oracle Support. Let’s examine the results with just one piece of the Oracle stack – the Oracle Database. Oracle began this journey with the Oracle Database 9i many years ago with the introduction of low-impact instrumentation in the database kernel (“tell me what’s wrong”) and through Database 10g, 11g and 11gR2 has successively added integrated advisory (“tell me how to fix what’s wrong”) and lifecycle management and automated self-tuning (“fix it for me, and do it on an ongoing basis for all my assets”). When enterprises take advantage of this tight-coupling, the results are game-changing. Consider the following (for a full list of public references, visit this link): British Telecom improved database provisioning time 1000% (from weeks to minutes) which allows them to provide a new DBaaS service to their internal customers with no additional resources Cerner Corporation Saved $9.5 million in CapEx and OpEx AND launched a brand-new cloud business at the same time Vodafone Group plc improved response times 50% and reduced maintenance planning times 50-60% while serving 391 million registered mobile customers Or the recent Database Manageability and Productivity Cost Comparisons: Oracle Database 11g Release 2 vs. SAP Sybase ASE 15.7, Microsoft SQL Server 2008 R2 and IBM DB2 9.7 as conducted by independent analyst firm ORC. In later entries, we’ll discuss similar results across other portions of the Oracle stack and how these efficiency gains are required to achieve the agility benefits of Enterprise Cloud. Stay Connected: Twitter |  Face book |  You Tube |  Linked in |  Newsletter

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• Thought Oracle Usability Advisory Board Was Stuffy? Wrong. Justification for Attending OUAB: ROI

  - by ultan o'broin

  Looking for reasons tell your boss why your organization needs to join the Oracle Usability Advisory Board or why you need approval to attend one of its meetings (see the requirements)? Try phrases such as "Continued Return on Investment (ROI)", "Increased Productivity" or "Happy Workers". With OUAB your participation is about realizing and sustaining ROI across the entire applications life-cycle from input to designs to implementation choices and integration, usage and performance and on measuring and improving the onboarding and support experience. If you think this is a boring meeting of middle-aged people sitting around moaning about customizing desktop forms and why the BlackBerry is here to stay, think again! How about this for a rich agenda, all designed to engage the audience in a thought-provoking and feedback-illiciting day of swirling interactions, contextual usage, global delivery, mobility, consumerizationm, gamification and tailoring your implementation to reflect real users doing real work in real environments.  Foldable, rollable ereader devices provide a newspaper-like UK for electronic news. Or a way to wrap silicon chips, perhaps. Explored at the OUAB Europe Meeting (photograph from Terrace Restaurant in TVP. Nom.) At the 7 December 2012 OUAB Europe meeting in Oracle Thames Valley Park, UK, Oracle partners and customers stepped up to the mic and PPT decks with a range of facts and examples to astound any UX conference C-level sceptic. Over the course of the day we covered much ground, but it was all related in a contextual, flexibile, simplication, engagement way aout delivering results for business: that means solving problems. This means being about the user and their tasks and how to make design and technology transforms work into a productive activity that users and bean counters will be excited by. The sessions really gelled for me: 1. Mobile design patterns and the powerful propositions for customers and partners offered by using the design guidance with Oracle ADF Mobile. Customers' and partners' developers existing ADF developers are now productive, efficient ADF Mobile developers applying proven UX guidance using ADF Mobile components and other Oracle Fusion Middleware in the development toolkit. You can find the Mobile UX Design Patterns and Guidance on Building Mobile Apps on OTN. 2. Oracle Voice and Apps. How this medium offers so much potentual in the enterprise and offers a window in Fusion Apps cloud webservices, Oracle RightNow NLP and Nuance technology. Exciting stuff, demoed live on a mobile phone. Stay tuned for more features and modalities and how you can tailor your own apps experience.  3. Oracle RightNow Natural Language Processing (NLP) Virtual Assistant technology (Ella): how contextual intervention and learning from users sessions delivers a great personalized UX for users interacting with Ella, a fifth generation VA to solve problems and seek knowledge. 4. BYOD Keynote: A balanced keynote address contrasting Fujitsu's explaining of the conceprt, challenges, and trends and setting the expectation that BYOD must be embraced in a flexible way,  with the resolute, crafted high security enterprise requirements that nuancing the BYOD concept and proposals with the realities of their world of water tight information and device sharing policies. Fascinating stuff, as well providing anecdotes to make us thing about out own DYOD Deployments. One size does not fit all. 5. Icon Cultural Surveys Results and Insights Arising: Ever wondered about the cultural appropriateness of icons used in software UIs and how these icons assessed for global use? Or considered that social media "Like" icons might be  unacceptable hand gestures in culture or enterprise? Or do the old world icons like Save floppy disk icons still find acceptable? Well the survey results told you. Challenges must be tested, over time, and context of use is critical now, including external factors such as the internet and social media adoption. Indeed the fears about global rejection of the face and hand icons was not borne out, and some of the more anachronistic icons (checkbooks, microphones, real-to-real tape decks, 3.5" floppies for "save") have become accepted metaphors for current actions. More importantly the findings brought into focus the reason for OUAB - engage with and illicit feedback though working groups before we build anything. 6. EReaders and Oracle iBook: What is the uptake and trends of ereaders? And how about a demo of an iBook with enterprise apps content?  Well received by the audience, the session included a live running poll of ereader usage. 7. Gamification Design Jam: Fun, hands on event for teams of Oracle staff, partners and customers, actually building gamified flows, a practice that can be applied right away by customers and partners.  8. UX Direct: A new offering of usability best practices, coming to an external website for you in 2013. FInd a real user, observe their tasks, design and approve, build and measure. Simple stuff to improve apps implications no end. 9. FUSE (an internal term only, basically Fusion Simplified Experience): demo of the new Face of Fusion Applications: inherently mobile, simple to use, social, personalizable and FAST, three great demos from the HCM, CRM and ICT world on how these UX designs can be used in different ways. So, a powerful breadth and depth of UX solutions and opporunities for customers and partners to engage with and explore how they can make their users happy and benefit their business reaping continued ROI from those apps investments. Find out more about the OUAB and how to get involved here ... 

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• ASP.NET: Using pickup directory for outgoing e-mails

  - by DigiMortal

  Sending e-mails out from web applications is very common task. When we are working on or test our systems with real e-mail addresses we don’t want recipients to receive e-mails (specially if we are using some subset of real data9. In this posting I will show you how to make ASP.NET SMTP client to write e-mails to disc instead of sending them out. SMTP settings for web application I have seen many times the code where all SMTP information is kept in app settings just to read them in code and give to SMTP client. It is not necessary because we can define all these settings under system.web => mailsettings node. If you are using web.config to keep SMTP settings then all you have to do in your code is just to create SmtpClient with empty constructor. var smtpClient = new SmtpClient(); Empty constructor means that all settings are read from web.config file. What is pickup directory? If you want drastically raise e-mail throughput of your SMTP server then it is not very wise plan to communicate with it using SMTP protocol. it adds only additional overhead to your network and SMTP server. Okay, clients make connections, send messages out and it is also overhead we can avoid. If clients write their e-mails to some folder that SMTP server can access then SMTP server has e-mail forwarding as only resource-eager task to do. File operations are way faster than communication over SMTP protocol. The directory where clients write their e-mails as files is called pickup directory. By example, Exchange server has support for pickup directories. And as there are applications with a lot of users who want e-mail notifications then .NET SMTP client supports writing e-mails to pickup directory instead of sending them out. How to configure ASP.NET SMTP to use pickup directory? Let’s say, it is more than easy. It is very easy. This is all you need. <system.net>   <mailSettings>     <smtp deliveryMethod="SpecifiedPickupDirectory">       <specifiedPickupDirectory pickupDirectoryLocation="c:\temp\maildrop\"/>     </smtp>   </mailSettings> </system.net> Now make sure you don’t miss come points: Pickup directory must physically exist because it is not created automatically. IIS (or Cassini) must have write permissions to pickup directory. Go through your code and look for hardcoded SMTP settings. Also take a look at all places in your code where you send out e-mails that there are not some custom settings used for SMTP! Also don’t forget that your mails will be written now to pickup directory and they are not sent out to recipients anymore. Advanced scenario: configuring SMTP client in code In some advanced scenarios you may need to support multiple SMTP servers. If configuration is dynamic or it is not kept in web.config you need to initialize your SmtpClient in code. This is all you need to do. var smtpClient = new SmtpClient(); smtpClient.DeliveryMethod = SmtpDeliveryMethod.SpecifiedPickupDirectory; smtpClient.PickupDirectoryLocation = pickupFolder; Easy, isn’t it? i like when advanced scenarios end up with simple and elegant solutions but not with rocket science. Note for IIS SMTP service SMTP service of IIS is also able to use pickup directory. If you have set up IIS with SMTP service you can configure your ASP.NET application to use IIS pickup folder. In this case you have to use the following setting for delivery method. SmtpDeliveryMethod.PickupDirectoryFromIis You can set this setting also in web.config file. <system.net>   <mailSettings>     <smtp deliveryMethod="PickupDirectoryFromIis" />   </mailSettings> </system.net> Conclusion Who was still using different methods to avoid sending e-mails out in development or testing environment can now remove all the bad code from application and live on mail settings of ASP.NET. It is easy to configure and you have less code to support e-mails when you use built-in e-mail features wisely.

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• How Estimates Became Quotes

  - by Lee Brandt

  It’s our fault. Well, not completely, but we haven’t helped the situation any. All of what follows comes from my own experiences which, from talking to lots of other developers about it, seems to be pretty much par for the course. Where We Started When we first started estimating, we estimated pretty clearly. We would try to imagine something we’d done that was similar to the project being estimated and we’d toss it about in our heads a bit and see how much bigger or smaller we thought this new thing was, and add or subtract accordingly. We wouldn’t spend too much time on it, because we wanted to get to writing the software. Eventually, we’d come across some huge problem that there was now way we could’ve known about ahead of time. Either we didn’t see this thing or, we didn’t realize that this particular version of a problem would be so… problematic. We usually call this “not knowing what we don’t know”. It’s unavoidable. We just can’t know. Until we wade in and start putting some code together, there are just some things we won’t know… and some things we don’t even know that we don’t know. Y’know? So what happens? We go over budget. Project managers scream and dance the dance of the stressed-out project manager, and there is nothing we can do (or could’ve done) about it. We didn’t know. We thought about it for a bit and we didn’t see this herculean task sitting in the middle of our nice quiet project, and it has bitten us in the rear end. We now know how to handle this in the future, though. We will take some more time to pick around the requirements and discover all those things we don’t know. We’ll do some prototyping, we’ll read some blogs about similar projects, we’ll really grill the customer with questions during the requirements gathering phase. We’ll keeping asking “what else?” until the shove us down the stairs. We’ll take our time and uncover it all. We Learned, But Good The next time comes, and you know what happens? We do it. We grill the customer for weeks and prototype and read and research and we estimate everything down to the last button on the last form. Know what that gets us? It gets us three months of wasted time, and our estimate will still be off. Possibly off by a factor of four. WTF, mate? No way we could be surprised by something! We uncovered every particle. We turned every stone. How is it we still came across unknowns? Because we STILL didn’t know what we didn’t know. How could we? We didn’t know to ask. The worst part is, we’ve now convinced the product that this is NOT an estimate. It is a solid number based on massive research and an endless number of questions that they answered. There is absolutely now way you don’t know everything there is to know about this project now. No way there is anything you haven’t uncovered. And their faith in that “Esti-Quote” goes through the roof. When the project goes over this time, they might even begin to question whether or not you know what you’re doing. Who could blame them? You drilled them for weeks about every little thing, and when they complained about all the questions, you told them you wanted to uncover everything so there would be no surprises. SO we set them up to faile Guess, Then Plan We had a chance. At the beginning we could have just said, “That’s just a gut-feeling estimate, based on my past experience with similar projects. There could still be surprises.” If we spend SOME time doing SOME discovery and then bounce that against our own past experiences, we can come up with a fairly healthy estimate. We can then help the product owner understand that an estimate is a guess. Sure, it’s an educated guess, but it is still a guess. If we get it right it will be almost completely luck. Then, we help them to plan the development by taking that guess (yes, they still need the guess for planning purposes) and start measuring early and often to see if we still think we are right. We should adjust the estimate and alert the product owner as soon as we see problems (bad news does not age well) and we should be able to see any problems immediately if we are constantly measuring our pace. In lean software, we start with that guess and begin measuring cycle times immediately. Then we can make projections based on those cycle times and compare them to our estimate. This constant feedback is the best way to ensure that there are no surprises at the END of the project. There sill still be surprises, but we’ll see them sooner and have a better understanding of how they will affect our overall timeline. What do you think?

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• How to tell whether your programmers are under-performing?

  - by A Team Lead

  I am a team lead with 5+ developers. I have a developer (let's call him A) who is a good programmer, who writes good clean, easy to understand code. However he is somewhat difficult to manage, and sometimes I wonder whether he is really under-performing or not. Our company requires the developers to indicate the work progress in the bug tracker we use, not so much as to monitor the programmers but to let the stackholders know the progress. The thing is, A only updates a task progress when it is done ( maybe 3 weeks after it is first worked on) and this leaves everyone wondering what is going on in the middle of the development week. He wouldn't change his habit despite repeated probing. ( It's OK, developers hate paperwork, I do, too) Recent 2-3 months he on leave quite often due to various events-- either he is sick, or have to attend a lot of personal events etc. ( It's OK, bad things happen in a string. It's just a coincidence) We define sprints, or roadmaps for each month. And in the beginning of the sprint, we will discuss the amount of work each of the developers have to do in a sprint and the developers get to set the amount of time they need for each task. He usually won't be able to complete all of them. (It's OK, the developers are regularly missing deadlines not due to their fault). If only one or two of the above events happen, I won't feel that A is under-performing, but they all happen together. So I have the feeling that A is under-performing and maybe-- God forbid--- slacking off. This is just a feeling based on my years of experience as programmer. But I could be wrong. It is notoriously hard to measure the work of a programmer, given that not all two tasks are alike, and there lacks a standard objective to measure the commitment of a programmer to your company. It is downright impossible to tell whether the programmer is doing his job or slacking off. All you can do, is to trust them-- yeah, trusting and giving them autonomy is the best way for programmers to work, I know that, so don't start a lecture on why you need to trust your programmers, thank you every much-- but if they abuse your trust, can you know? My question is, how can you tell whether your programmers are under-performing? Surely there are experience team leads who know better than me on this? Outcome: I've a straight talk with him regarding my perception on his performance. He was indignant when I suggested that I had the feeling that he wasn't performing at his best level. He felt that this was a completely unfair feeling. I then replied that this was my feeling and I didn't know whether my feeling was right or not. He would have none of this and ended the discussion immediately. Before he left he said that he "would try to give more to the company" in a very cold tone. I was taken aback by his reaction. I am sure that I offended him in some ways. Not too sure whether that was the right thing to do for me to be so frank with him, though. Extra notes: I hate micromanaging. So all that we have for our software process is Sprint ( where tasks get prioritized and assigned, and at the end of the month, a review of the amount of work done). Developers would require to update the tasks as they go along everyday. There is no standup meeting, or anything of the sort. Mainly because we have the freedom to work from home and everyone cherishes this freedom. Although I am the one who sets the deadline, but the developers will provide the estimate for each tasks and I will decide-- based on the estimate-- the tasks that go into a particular sprint. If they can't finish the tasks at the end of the sprint, I will push them to the next. So theoretically one can just do only 1 or 2 tasks during the whole sprint and then push the remaining 99 tasks to the next sprint and still he will be fine as long as justifies this-- in the form of daily work progress updates

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