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  • Inside Red Gate - Ricky Leeks

    - by Simon Cooper
    So, one of our profilers has a problem. Red Gate produces two .NET profilers - ANTS Performance Profiler (APP) and ANTS Memory Profiler (AMP). Both products help .NET developers solve problems they are virtually guaranteed to encounter at some point in their careers - slow code, and high memory usage, respectively. Everyone understands slow code - the symptoms are very obvious (an operation takes 2 hours when it should take 10 seconds), you know when you've solved it (the same operation now takes 15 seconds), and everyone understands how you can use a profiler like APP to help solve your particular problem. High memory usage is a much more subtle and misunderstood concept. How can .NET have memory leaks? The garbage collector, and how the CLR uses and frees memory, is one of the most misunderstood concepts in .NET. There's hundreds of blog posts out there covering various aspects of the GC and .NET memory, some of them helpful, some of them confusing, and some of them are just plain wrong. There's a lot of misconceptions out there. And, if you have got an application that uses far too much memory, it can be hard to wade through all the contradictory information available to even get an idea as to what's going on, let alone trying to solve it. That's where a memory profiler, like AMP, comes into play. Unfortunately, that's not the end of the issue. .NET memory management is a large, complicated, and misunderstood problem. Even armed with a profiler, you need to understand what .NET is doing with your objects, how it processes them, and how it frees them, to be able to use the profiler effectively to solve your particular problem. And that's what's wrong with AMP - even with all the thought, designs, UX sessions, and research we've put into AMP itself, some users simply don't have the knowledge required to be able to understand what AMP is telling them about how their application uses memory, and so they have problems understanding & solving their memory problem. Ricky Leeks This is where Ricky Leeks comes in. Created by one of the many...colourful...people in Red Gate, he headlines and promotes several tutorials, pages, and articles all with information on how .NET memory management actually works, with the goal to help educate developers on .NET memory management. And educating us all on how far you can push various vegetable-based puns. This, in turn, not only helps them understand and solve any memory issues they may be having, but helps them proactively code against such memory issues in their existing code. Ricky's latest outing is an interview on .NET Rocks, providing information on the Top 5 .NET Memory Management Gotchas, along with information on a free ebook on .NET Memory Management. Don't worry, there's loads more vegetable-based jokes where those came from...

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  • Lab Ops 2–The Lee-Robinson Script

    Marcus Robinson adapted PowerShell scripts by Thomas Lee to build a set of VMs to run a course in a reliable and repeatable way. With Marcus’s permission, Andrew Fryer has put that Setup Script on SkyDrive, and provided notes on the script. Optimize SQL Server performance“With SQL Monitor, we can be proactive in our optimization process, instead of waiting until a customer reports a problem,” John Trumbul, Sr. Software Engineer. Optimize your servers with a free trial.

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  • Trying to resize an NSImage which turns into NSData

    - by Ricky
    I have an NSImage which I am trying to resize like so; NSImage *capturePreviewFill = [[NSImage alloc] initWithData:previewData]; NSSize newSize; newSize.height = 160; newSize.width = 120; [capturePreviewFill setScalesWhenResized:YES]; [capturePreviewFill setSize:newSize]; NSData *resizedPreviewData = [capturePreviewFill TIFFRepresentation]; resizedCaptureImageBitmapRep = [[NSBitmapImageRep alloc] initWithData:resizedPreviewData]; [saveData writeToFile:@"/Users/ricky/Desktop/Photo.jpg" atomically:YES]; My first issue is that my image gets squashed when I try to resize it and don't conform to the aspect ratio. I read that using -setScalesWhenResized would resolve this problem but it didn't. My second issue is that when I try to write the image to a file, the image isn't actually resized at all. Thanks in advance, Ricky.

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  • NSData's writeToFile method failing with server address

    - by Ricky
    Hi. I am trying to write an NSData object to a directory like so; [myData writeToFile:[NSString stringWithFormat:@"%@/%@.txt", path, filename] atomically:YES]; I receive no errors or warnings but I am assuming the write fails because the path variable has the format of afp://10.0.0.20/username/Desktop. I am connected to the networked share. Do I need to modify the string or take a different approach here? TIA, Ricky.

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  • Turning NSData to NSString is failing

    - by Ricky D'Amelio
    Hi there. I have an NSData object which I am trying to turn into an NSString using the following line of code: NSString *theData = [[NSString alloc] initWithData:photo encoding:NSASCIIStringEncoding]; Unfortunately I am getting the following result, instead of my desired binary output (can I expect a binary output here?); ÿØÿà I'd appreciate any help. Thanks. Ricky.

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  • Converting NSData to an NSString representation is failing

    - by Ricky D'Amelio
    Hi there. I have an NSData object which I am trying to turn into an NSString using the following line of code: NSString *theData = [[NSString alloc] initWithData:photo encoding:NSASCIIStringEncoding]; Unfortunately I am getting the following result, instead of my desired binary output (can I expect a binary output here?); ÿØÿà I'd appreciate any help. Thanks. Ricky.

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  • Programmatically Scroll Silverlight ListBox

    - by Ricky Supit
    I tried using the following method, but it doesn't seem to work on databound listbox. mylistbox.ScrollIntoView(mylistbox.Items[mylistbox.Items.Count - 1]) I also tried to grab the IScrollProvider with no success: var lbItemAutomation = (ListBoxAutomationPeer)ListBoxAutomationPeer.CreatePeerForElement(mylistbox); var listBoxScroller = (IScrollProvider)lbItemAutomation.GetPattern(PatternInterface.Scroll); <-- returns null value Thanks, Ricky UPDATE 4/1: After retried, I confirm the first method works. However, It will be nice the get the second method works since you can scroll by percentage through this method. So any help will be appreciated.

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  • LDAP filter not being considered

    - by Ricky
    Hi there. I am performing an LDAP search query in C like so; ldap_search_ext_s(ld, BASEDN, SCOPE, FILTER, attrs, 0, NULL, NULL, NULL, LDAP_NO_LIMIT, &res); My search performs fine except when I try to specify FILTER to be; #define FILTER "uid=*", that is, when I try to run a search for all LDAP entries with a uid. Unfortunately my code just returns the first entry for each result that it finds. So, my code might find 50 results, but will return the first entry 50 times. Can anyone suspect what I might be doing wrong here? EDIT: I am stepping through my results like so: for (msg = ldap_first_message(ld, res); msg != NULL; msg = ldap_next_message(ld, msg)) Any help is really appreciated. Ricky.

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  • Custom fail2ban Filter

    - by Michael Robinson
    In my quest to block excessive failed phpMyAdmin login attempts with fail2ban, I've created a script that logs said failed attempts to a file: /var/log/phpmyadmin_auth.log Custom log The format of the /var/log/phpmyadmin_auth.log file is: phpMyadmin login failed with username: root; ip: 192.168.1.50; url: http://somedomain.com/phpmyadmin/index.php phpMyadmin login failed with username: ; ip: 192.168.1.50; url: http://192.168.1.48/phpmyadmin/index.php Custom filter [Definition] # Count all bans in the logfile failregex = phpMyadmin login failed with username: .*; ip: <HOST>; phpMyAdmin jail [phpmyadmin] enabled = true port = http,https filter = phpmyadmin action = sendmail-whois[name=HTTP] logpath = /var/log/phpmyadmin_auth.log maxretry = 6 The fail2ban log contains: 2012-10-04 10:52:22,756 fail2ban.server : INFO Stopping all jails 2012-10-04 10:52:23,091 fail2ban.jail : INFO Jail 'ssh-iptables' stopped 2012-10-04 10:52:23,866 fail2ban.jail : INFO Jail 'fail2ban' stopped 2012-10-04 10:52:23,994 fail2ban.jail : INFO Jail 'ssh' stopped 2012-10-04 10:52:23,994 fail2ban.server : INFO Exiting Fail2ban 2012-10-04 10:52:24,253 fail2ban.server : INFO Changed logging target to /var/log/fail2ban.log for Fail2ban v0.8.6 2012-10-04 10:52:24,253 fail2ban.jail : INFO Creating new jail 'ssh' 2012-10-04 10:52:24,253 fail2ban.jail : INFO Jail 'ssh' uses poller 2012-10-04 10:52:24,260 fail2ban.filter : INFO Added logfile = /var/log/auth.log 2012-10-04 10:52:24,260 fail2ban.filter : INFO Set maxRetry = 6 2012-10-04 10:52:24,261 fail2ban.filter : INFO Set findtime = 600 2012-10-04 10:52:24,261 fail2ban.actions: INFO Set banTime = 600 2012-10-04 10:52:24,279 fail2ban.jail : INFO Creating new jail 'ssh-iptables' 2012-10-04 10:52:24,279 fail2ban.jail : INFO Jail 'ssh-iptables' uses poller 2012-10-04 10:52:24,279 fail2ban.filter : INFO Added logfile = /var/log/auth.log 2012-10-04 10:52:24,280 fail2ban.filter : INFO Set maxRetry = 5 2012-10-04 10:52:24,280 fail2ban.filter : INFO Set findtime = 600 2012-10-04 10:52:24,280 fail2ban.actions: INFO Set banTime = 600 2012-10-04 10:52:24,287 fail2ban.jail : INFO Creating new jail 'fail2ban' 2012-10-04 10:52:24,287 fail2ban.jail : INFO Jail 'fail2ban' uses poller 2012-10-04 10:52:24,287 fail2ban.filter : INFO Added logfile = /var/log/fail2ban.log 2012-10-04 10:52:24,287 fail2ban.filter : INFO Set maxRetry = 3 2012-10-04 10:52:24,288 fail2ban.filter : INFO Set findtime = 604800 2012-10-04 10:52:24,288 fail2ban.actions: INFO Set banTime = 604800 2012-10-04 10:52:24,292 fail2ban.jail : INFO Jail 'ssh' started 2012-10-04 10:52:24,293 fail2ban.jail : INFO Jail 'ssh-iptables' started 2012-10-04 10:52:24,297 fail2ban.jail : INFO Jail 'fail2ban' started When I issue: sudo service fail2ban restart fail2ban emails me to say ssh has restarted, but I receive no such email about my phpmyadmin jail. Repeated failed logins to phpMyAdmin does not cause an email to be sent. Have I missed some critical setup? Is my filter's regular expression wrong? Update: added changes from default installation Starting with a clean fail2ban installation: cp /etc/fail2ban/jail.conf /etc/fail2ban/jail.local Change email address to my own, action to: action = %(action_mwl)s Append the following to jail.local [phpmyadmin] enabled = true port = http,https filter = phpmyadmin action = sendmail-whois[name=HTTP] logpath = /var/log/phpmyadmin_auth.log maxretry = 4 Add the following to /etc/fail2ban/filter.d/phpmyadmin.conf # phpmyadmin configuration file # # Author: Michael Robinson # [Definition] # Option: failregex # Notes.: regex to match the password failures messages in the logfile. The # host must be matched by a group named "host". The tag "<HOST>" can # be used for standard IP/hostname matching and is only an alias for # (?:::f{4,6}:)?(?P<host>\S+) # Values: TEXT # # Count all bans in the logfile failregex = phpMyadmin login failed with username: .*; ip: <HOST>; # Option: ignoreregex # Notes.: regex to ignore. If this regex matches, the line is ignored. # Values: TEXT # # Ignore our own bans, to keep our counts exact. # In your config, name your jail 'fail2ban', or change this line! ignoreregex = Restart fail2ban sudo service fail2ban restart PS: I like eggs

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  • Custom fail2ban Filter for phpMyadmin bruteforce attempts

    - by Michael Robinson
    In my quest to block excessive failed phpMyAdmin login attempts with fail2ban, I've created a script that logs said failed attempts to a file: /var/log/phpmyadmin_auth.log Custom log The format of the /var/log/phpmyadmin_auth.log file is: phpMyadmin login failed with username: root; ip: 192.168.1.50; url: http://somedomain.com/phpmyadmin/index.php phpMyadmin login failed with username: ; ip: 192.168.1.50; url: http://192.168.1.48/phpmyadmin/index.php Custom filter [Definition] # Count all bans in the logfile failregex = phpMyadmin login failed with username: .*; ip: <HOST>; phpMyAdmin jail [phpmyadmin] enabled = true port = http,https filter = phpmyadmin action = sendmail-whois[name=HTTP] logpath = /var/log/phpmyadmin_auth.log maxretry = 6 The fail2ban log contains: 2012-10-04 10:52:22,756 fail2ban.server : INFO Stopping all jails 2012-10-04 10:52:23,091 fail2ban.jail : INFO Jail 'ssh-iptables' stopped 2012-10-04 10:52:23,866 fail2ban.jail : INFO Jail 'fail2ban' stopped 2012-10-04 10:52:23,994 fail2ban.jail : INFO Jail 'ssh' stopped 2012-10-04 10:52:23,994 fail2ban.server : INFO Exiting Fail2ban 2012-10-04 10:52:24,253 fail2ban.server : INFO Changed logging target to /var/log/fail2ban.log for Fail2ban v0.8.6 2012-10-04 10:52:24,253 fail2ban.jail : INFO Creating new jail 'ssh' 2012-10-04 10:52:24,253 fail2ban.jail : INFO Jail 'ssh' uses poller 2012-10-04 10:52:24,260 fail2ban.filter : INFO Added logfile = /var/log/auth.log 2012-10-04 10:52:24,260 fail2ban.filter : INFO Set maxRetry = 6 2012-10-04 10:52:24,261 fail2ban.filter : INFO Set findtime = 600 2012-10-04 10:52:24,261 fail2ban.actions: INFO Set banTime = 600 2012-10-04 10:52:24,279 fail2ban.jail : INFO Creating new jail 'ssh-iptables' 2012-10-04 10:52:24,279 fail2ban.jail : INFO Jail 'ssh-iptables' uses poller 2012-10-04 10:52:24,279 fail2ban.filter : INFO Added logfile = /var/log/auth.log 2012-10-04 10:52:24,280 fail2ban.filter : INFO Set maxRetry = 5 2012-10-04 10:52:24,280 fail2ban.filter : INFO Set findtime = 600 2012-10-04 10:52:24,280 fail2ban.actions: INFO Set banTime = 600 2012-10-04 10:52:24,287 fail2ban.jail : INFO Creating new jail 'fail2ban' 2012-10-04 10:52:24,287 fail2ban.jail : INFO Jail 'fail2ban' uses poller 2012-10-04 10:52:24,287 fail2ban.filter : INFO Added logfile = /var/log/fail2ban.log 2012-10-04 10:52:24,287 fail2ban.filter : INFO Set maxRetry = 3 2012-10-04 10:52:24,288 fail2ban.filter : INFO Set findtime = 604800 2012-10-04 10:52:24,288 fail2ban.actions: INFO Set banTime = 604800 2012-10-04 10:52:24,292 fail2ban.jail : INFO Jail 'ssh' started 2012-10-04 10:52:24,293 fail2ban.jail : INFO Jail 'ssh-iptables' started 2012-10-04 10:52:24,297 fail2ban.jail : INFO Jail 'fail2ban' started When I issue: sudo service fail2ban restart fail2ban emails me to say ssh has restarted, but I receive no such email about my phpmyadmin jail. Repeated failed logins to phpMyAdmin does not cause an email to be sent. Have I missed some critical setup? Is my filter's regular expression wrong? Update: added changes from default installation Starting with a clean fail2ban installation: cp /etc/fail2ban/jail.conf /etc/fail2ban/jail.local Change email address to my own, action to: action = %(action_mwl)s Append the following to jail.local [phpmyadmin] enabled = true port = http,https filter = phpmyadmin action = sendmail-whois[name=HTTP] logpath = /var/log/phpmyadmin_auth.log maxretry = 4 Add the following to /etc/fail2ban/filter.d/phpmyadmin.conf # phpmyadmin configuration file # # Author: Michael Robinson # [Definition] # Option: failregex # Notes.: regex to match the password failures messages in the logfile. The # host must be matched by a group named "host". The tag "<HOST>" can # be used for standard IP/hostname matching and is only an alias for # (?:::f{4,6}:)?(?P<host>\S+) # Values: TEXT # # Count all bans in the logfile failregex = phpMyadmin login failed with username: .*; ip: <HOST>; # Option: ignoreregex # Notes.: regex to ignore. If this regex matches, the line is ignored. # Values: TEXT # # Ignore our own bans, to keep our counts exact. # In your config, name your jail 'fail2ban', or change this line! ignoreregex = Restart fail2ban sudo service fail2ban restart PS: I like eggs

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  • Data loss when downloading data from LDAP server

    - by Ricky D'Amelio
    Hi there. This question comes from a previous one I asked about handling NSData objects: http://stackoverflow.com/questions/2453785/converting-nsdata-to-an-nsstring-representation-is-failing. I have reached the point where I am taking an NSImage, turning it into NSData and uploading those data bytes to the LDAP server. I am doing this like so; //connected successfully to LDAP server above... struct berval photo_berval; struct berval *jpegPhoto_values[2]; photo_berval.bv_len = [photo length]; photo_berval.bv_val = [photo bytes]; jpegPhoto_values[0] = &photo_berval; jpegPhoto_values[1] = NULL; mod.mod_type = "jpegPhoto"; mod.mod_op = LDAP_MOD_REPLACE|LDAP_MOD_BVALUES; mod.mod_bvalues = jpegPhoto_values; mods[0] = &mod; mods[1] = NULL; //perform the modify operation rc = ldap_modify_ext_s(ld, givenModifyEntry, mods, NULL, NULL); That happens with no errors, and you can see a big blob of data when you're in the command line. My problem is, when I go to access the same data at a later stage, I am getting an image file back that's about 120 times smaller than the original image. //find the jpegPhoto attribute photoA = ldap_first_attribute(ld, photoE, &photoBer); while (strcasecmp(photoA, "jpegphoto") != 0) { photoA = ldap_next_attribute(ld, photoE, photoBer); } //get the value of the attribute if ((list_of_photos = ldap_get_values_len(ld, photoE, photoA)) != NULL) { //get the first JPEG photo_data = *list_of_photos[0]; selectedPictureData = [NSData dataWithBytes:&photo_data length:sizeof(photo_data)]; [selectedPictureData writeToFile:@"/Users/username/Desktop/Photo 2.jpg" atomically:YES]; NSLog (@"%@", selectedPictureData); Has anyone successfully done this before or can anyone see what I might be doing wrong? I appreciate anyone's help. Sorry to post so many questions! Ricky.

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  • How Do I Use jQuery/JavaScript To Open A Popup Window/Tab (ASPX Login Page) & Then Pass Values To Op

    - by Terry Robinson
    Hi All, We currently have two asp.net 2.x web applications and we need to perform the following functionality: From one application, we want to auto-login to the other web application automatically in a new tab; using the same browser instance/window. So the process is: Open New Window/Tab With Second System URL/Login Page Wait For Popup Window/Tab Page To Load (DOM Ready?) OnPopupDomReady { Get Usename, Password, PIN Controls (jQuery Selectors) and Populate In Code Then Click Login Button (All Programatically). } I am currently using JavaScript to Open the window as follows: <script type="text/javascript"> $(document).ready(function () { $('a[rel="external"]').click(function () { window.open($(this).attr('href')); return false; }); }); </script> I would like to use jQuery chaining functionality if possible to extent the method above so that I can attach a DOM Ready event to the popped up page and then use that event to call a method on the code behind of the popped up page to automatically login. Something similar to this (Note: The Following Code Sample Does Not Work, It Is Here To Try And Help Illustrate What We Are Trying To Achieve)... <script type="text/javascript"> $(document).ready(function () { $('a[rel="external"]').click(function () { window.open($(this).attr('href').ready(function () { // Use JavaScript (Pref. jQuery Partial Control Name Selectors) To Populate Username/Password TextBoxes & Click Login Button. }) }); }); </script> Our Architecture Is As Follows: We have the source for both products (ASP.NET WebSite[s]) and they are run under different app. pools in IIS. I hope this all makes sense, and if my plan is not going to work, please provide hints ;) Thanks All/Kind Regards, Terry Robinson.

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  • How Expedia Made My New Bride Cry

    - by Lance Robinson
    Tweet this? Email Expedia and ask them to give me and my new wife our honeymoon? When Expedia followed up their failure with our honeymoon trip with a complete and total lack of acknowledgement of any responsibility for the problem and endless loops of explaining the issue over and over again - I swore that they would make it right. When they brought my new bride to tears, I got an immediate and endless supply of motivation. I hope you will help me make them make it right by posting our story on Twitter, Facebook, your blog, on Expedia itself, and when talking to your friends in person about their own travel plans.   If you are considering using them now for an important trip - reconsider. Short summary: We arrived early for a flight - but Expedia had made a mistake with the data they supplied to JetBlue and Emirates, which resulted in us not being able to check in (one leg of our trip was missing)!  At the time of this post, three people (myself, my wife, and an exceptionally patient JetBlue employee named Mary) each spent hours on the phone with Expedia.  I myself spent right at 3 hours (according to iPhone records), Lauren spent an hour and a half or so, and poor Mary was probably on the phone for a good 3.5 hours.  This is after 5 hours total at the airport.  If you add up our phone time, that is nearly 8 hours of phone time over a 5 hour period with little or no help, stall tactics (?), run-around, denial, shifting of blame, and holding. Details below (times are approximate): First, my wife and I were married yesterday - June 18th, the 3 year anniversary of our first date. She is awesome. She is the nicest person I have ever known, a ton of fun, absolutely beautiful in every way. Ok enough mushy - here are the dirty details. 2:30 AM - Early Check-in Attempt - we attempted to check-in for our flight online. Some sort of technology error on website, instructed to checkin at desk. 4:30 AM - Arrive at airport. Try to check-in at kiosk, get the same error. We got to the JetBlue desk at RDU International Airport, where Mary helped us. Mary discovered that the Expedia provided itinerary does not match the Expedia provided tickets. We are informed that when that happens American, JetBlue, and others that use the same software cannot check you in for the flight because. Why? Because the itinerary was missing a leg of our flight! Basically we were not shown in the system as definitely being able to make it home. Mary called Expedia and was put on hold by their automated system. 4:55 AM - Mary, myself, and my brand new bride all waited for about 25 minutes when finally I decided I would make a call myself on my iPhone while Mary was on the airport phone. In their automated system, I chose "make a new reservation", thinking they might answer a little more quickly than "customer service". Not surprisingly I was connected to an Expedia person within 1 minute. They informed me that they would have to forward me to a customer service specialist. I explained to them that we were already on hold for that and had been for nearly half an hour, that we were going on our honeymoon and that our flight would be leaving soon - could they please help us. "Yes, I will help you". I hand the phone to JetBlue Mary who explains the situation 3 or 4 times. Obviously I couldn't hear both ends of the conversation at this point, but the Expedia person explained what the problem was by stating exactly what Mary had just spent 15 minutes explaining. Mary calmly confirms that this is the problem, and asks Expedia to re-issue the itinerary. Expedia tells Mary that they'll have to transfer her to customer service. Mary asks for someone specific so that we get an answer this time, and goes on hold. Mary get's connected, explains the situation, and then Mary's connection gets terminated. 5:10 AM - Mary calls back to the Expedia automated system again, and we wait for about 5 minutes on hold this time before I pick up my iPhone and call Expedia again myself. Again I go to sales, a person picks up the phone in less than a minute. I explain the situation and let them know that we are now very close to missing our flight for our honeymoon, could they please help us. "Yes, I will help you". Again I give the phone to Mary who provides them with a call back number in case we get disconnected again and explains the situation again. More back and forth with Expedia doing nothing but repeating the same questions, Mary answering the questions with the same information she provided in the original explanation, and Expedia simply restating the problem. Mary again asks them to re-issue the itinerary, and explains that doing so will fix the problem. Expedia again repeats the problem instead of fixing it, and Mary's connection gets terminated. 5:20 AM - Mary again calls back to Expedia. My beautiful bride also calls on her own phone. At this point she is struggling to hold back her tears, stumbling through an explanation of all that has happened and that we are about to miss our flight. Please help us. "Yes, I will help". My beautiful bride's connection gets terminated. Ok, maybe this disconnection isn't an accident. We've now been disconnected 3 times on two different phones. 5:45 AM - I walk away and pleadingly beg a person to help me. They "escalate" the issue to "Rosy" (sp?) at Expedia. I go through the whole song and dance again with Rosy, who gives me the same treatment Mary was given. Rosy blames JetBlue for now having the correct data. Meanwhile Mary is on the phone with Emirates Air (the airline for the second leg of our trip), who agrees with JetBlue that Expedia's data isn't up to date. We are informed by two airport employees that issues like this with Expedia are not uncommon, and that the fix is simple. On the phone iwth Rosy, I ask her to re-issue the itinerary because we are about to miss our flight. She again explains the problem to me. At this point, I am standing at the window, pleading with Rosy to help us get to our honeymoon, watching our airplane. Then our airplane leaves without us. 6:03 AM - At this point we have missed our flight. Re-issuing the itinerary is no longer a solution. I ask Rosy to start from the beginning and work us up a new trip. She says that she cannot do that. She says that she needs to talk to JetBlue and Emirates and find out why we cannot check-in for our flight. I remind Rosy that our flight has already left - I just watched it taxi away - it no longer matters why (not to mention the fact that we already knew why, and have known why since 4:30 AM), and have known the solution since 4:30 AM. Rosy, can you please book a new trip? Yes, but it will cost $400. Excuse me? Now you can, but it will cost ME to fix your mistake? Rosy says that she can escalate the situation to her supervisor but that will take 1.5 hours. 6:15 AM - I told Rosy that if they had re-issued the itinerary as JetBlue asked (at 4:30 AM), my new wife and I might be on the airplane now instead of dealing with this on the phone and missing the beginning (and how much more?) of our honeymoon. Rosy said that it was not necessary to re-issue the itinerary. Out of curiosity, i asked Rosy if there was some financial burden on them to re-issue the itinerary. "No", said Rosy. I asked her if it was a large time burden on Expedia to re-issue the itinerary. "No", said Rosy. I directly asked Rosy: Why wouldn't Expedia have re-issued the itinerary when JetBlue asked? No answer. I asked Rosy: If you had re-issued the itinerary at 4:30, isn't it possible that I would be on that flight right now? She actually surprised me by answering "Yes" to that question. So I pointed out that it followed that Expedia was responsible for the fact that we missed out flight, and she immediately went into more about how the problem was with JetBlue - but now it was ALSO an Emirates Air problem as well. I tell Rosy to go ahead and escalate the issue again, and please call me back in that 1.5 hours (which how is about 1 hour and 10 minutes away). 6:30 AM - I start tweeting my frustration with iPhone. It's now pretty much impossible for us to make it to The Maldives by 3pm, which is the time at which we would need to arrive in order to be allowed service to the actual island where we are staying. Expedia has now given me the run-around for 2 hours, caused me to miss my flight, and worst of all caused my amazing new wife Lauren to miss our honeymoon. You think I was mad? No. Furious. Its ok to make mistakes - but to refuse to fix them and to ruin our honeymoon? No, not ok, Expedia. I swore right then that Expedia would make this right. 7:45 AM - JetBlue mary is still talking her tail off to other people in JetBlue and Emirates Air. Mary works it out so that if Expedia simply books a new trip, JetBlue and Emirates will both waive all the fees. Now we just have to convince Expedia to fix their mistake and get us on our way! Around this time Expedia Rosy calls me back! I inform her of the excellent work of JetBlue Mary - that JetBlue and Emirates both will waive the fees so Expedia can fix their mistake and get us going on our way. She says that she sees documentation of this in her system and that she needs to put me on hold "for 1 to 10 minutes" to talk to Emirates Air (why I'm not exactly sure). I say ok. 8:45 AM - After an hour on hold, Rosy comes on the line and asks me to hold more. I ask her to call me back. 9:35 AM - I put down the iPhone Twitter app and picks up the laptop. You think I made some noise with my iPhone? Heh 11:25 AM - Expedia follows me and sends a canned "We're sorry, DM us the details".  If you look at their Twitter feed, 16 out of the most recent 20 tweets are exactly the same canned response.  The other 4?  Ads.  Um - #MultiFAIL? To Expedia:  You now have had (as explained above) 8 hours of 3 different people explaining our situation, you know the email address of our Expedia account, you know my web blog, you know my Twitter address, you know my phone number.  You also know how upset you have made both me and my new bride by treating us with such a ... non caring, scripted, uncooperative, argumentative, and possibly even deceitful manner.  In the wise words of the great Kenan Thompson of SNL: "FIX IT!".  And no, I'm NOT going away until you make this right. Period. 11:45 AM - Expedia corporate office called.  The woman I spoke to was very nice and apologetic.  She listened to me tell the story again, she says she understands the problem and she is going to work to resolve it.  I don't have any details on what exactly that resolution might me, she said she will call me back in 20 minutes.  She found out about the problem via Twitter.  Thank you Twitter, and all of you who helped.  Hopefully social media will win my wife and I our honeymoon, and hopefully Expedia will encourage their customer service teams treat their customers properly. 12:22 PM - Spoke to Fran again from Expedia corporate office.  She has a flight for us tonight.  She is booking it now.  We will arrive at our honeymoon destination of beautiful Veligandu Island Resort only 1 day late.  She cannot confirm today, but she expects that Expedia will pay for the lost honeymoon night.  Thank you everyone for your help.  I will reflect more on this whole situation and confirm its resolution after our flight is 100% confirmed.  For now, I'm going to take a breather and go kiss my wonderful wife! 1:50 PM - Have not yet received the promised phone call.  We did receive an email with a new itinerary for a flight but the booking is not for specific seats, so there is no guarantee that my wife and I will be able to sit together.  With the original booking I carefully selected our seats for every segment of our trip.  I decided to call into the phone number that Fran from the Expedia corporate office gave me.  Its automated voice system identified itself as "Tier 3 Support".  I am currently still on hold with them, I have not gotten through to a human yet. 1:55 PM - Fran from Expedia called me back.  She confirmed us as booked.  She called the airlines to confirm.  Unfortunately, Expedia was unwilling or unable to allow us any type of seat selection.  It is possible that i won't get to sit next to the woman I married less than a day ago on our 40 total hours of flight time (there and back).  In addition, our seats could be the worst seats on the planes, with no reclining seat back or right next to the restroom.  Despite this fact (which in my opinion is huge), the horrible inconvenience, the hours at the airport, and the negative Internet publicity that Expedia is receiving, Expedia declined to offer us any kind of upgrade or to mark us as SFU (suitable for upgrade).  Since they didn't offer - I asked, and was rejected.  I am grateful to finally be heading in the right direction, but not only did Expedia horribly botch this job from the very beginning, they followed that botch job with near zero customer service, followed by a verbally apologetic but otherwise half-hearted resolution.  If this works out favorably for us, great.  If not - I'm not done making noise, Expedia.  You owe us, and I expect you to make it right.  You haven't quite done that yet. Thanks - Thank you to Twitter.  Thanks to all those who sympathize with us and helped us get the attention of Expedia, since three people (one of them an airline employee) using Expedia's normal channels of communication for many hours didn't help.  Thanks especially to my PowerShell and Sharepoint friends, my local friends, and those connectors who encouraged me and spread my story. 5:15 PM - Love Wins - After all this, Lauren and I are exhausted.  We both took a short nap, and when we woke up we talked about the last 24 hours.  It was a big, amazing, story-filled 24 hours.  I said that Expedia won, but Lauren said no.  She pointed out how lucky we are.  We are in love and married.  We have wonderful family and friends.  We are both hard-working successful people who love what they do.  We get to go to an amazing exotic destination for our honeymoon like Veligandu in The Maldives...  That's a lot of good.  Expedia didn't win.  This was (is) a big loss for Expedia.  It is a public blemish for all to see.  But Lauren and I did win, big time.  Expedia may not have made things right - but things are right for us.  Post in progress... I will relay any further comments (or lack of) from Expedia soon, as well as an update on confirmation of their repayment of our lost resort room rates.  I'll also post a picture of us on our honeymoon as soon as I can!

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  • How do I add a network printer in Ubuntu 12.04?

    - by Ricky Robinson
    I know the name and the IP address of a network printer, but I can't seem to be able to search by IP address or name. Ubuntu developers love to move things around to make it difficult for users, so now with Ubuntu 12.04 I can only go on Application -> System Tools -> System Settings -> Printers, click on Network and a list of printers appears. Too bad the one I want to add isn't there. How do I do it? Here it suggests System -> Administration -> Printing, which simply doesn't exist.

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  • Multiple Object Instantiation

    - by Ricky Baby
    I am trying to get my head around object oriented programming as it pertains to web development (more specifically PHP). I understand inheritance and abstraction etc, and know all the "buzz-words" like encapsulation and single purpose and why I should be doing all this. But my knowledge is falling short with actually creating objects that relate to the data I have in my database, creating a single object that a representative of a single entity makes sense, but what are the best practises when creating 100, 1,000 or 10,000 objects of the same type. for instance, when trying to display a list of the items, ideally I would like to be consistent with the objects I use, but where exactly should I run the query/get the data to populate the object(s) as running 10,000 queries seems wasteful. As an example, say I have a database of cats, and I want a list of all black cats, do I need to set up a FactoryObject which grabs the data needed for each cat from my database, then passes that data into each individual CatObject and returns the results in a array/object - or should I pass each CatObject it's identifier and let it populate itself in a separate query.

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  • How to mount an ISO (or NRG) image and rip it as if it were a physical CD?

    - by Michael Robinson
    I have an ISO (created from an NRG with nrg2iso) backup of a beloved game from my youth: Dark Reign: Rise of the Shadowhand (1998). I with to relive those better times by listening to game's soundtrack. Is there a way for me to mount said ISO in such a way that I can rip the audio tracks into mp3 files? I ask because although I can successfully mount the ISO, ripit / abcde report no cd inserted. How I mounted the ISO: sudo mount -t iso9660 -o loop iso.iso /media/ISO Alternatively is there another way to recover audio from ISO / NRG images? Update: I was able to mount the NRG version of my backup in a way that ripit recognized using gCDEmu. ripit failed to rip, however, barfing on the first track - which is most definitely a data track. Is there a way to make ripit ignore the first track?

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  • PowerShell &ndash; Recycle All IIS App Pools

    - by Lance Robinson
    With a little help from Shay Levy’s post on Stack Overflow and the MSDN documentation, I added this handy function to my profile to automatically recycle all IIS app pools.           function Recycle-AppPools {     param(     [string] $server = "3bhs001",     [int] $mode = 1, # ManagedPipelineModes: 0 = integrated, 1 = classic     )  $iis = [adsi]"IIS://$server/W3SVC/AppPools" $iis.psbase.children | %{ $pool = [adsi]($_.psbase.path);    if ($pool.AppPoolState -eq 2 -and $pool.ManagedPipelineMode -eq $mode) {    # AppPoolStates:  1 = starting, 2 = started, 3 = stopping, 4 = stopped               $pool.psbase.invoke("recycle")      }   }}

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  • Printing multiple pages per sheet doesn't work

    - by Ricky Robinson
    In Ubuntu 12.04, I added a network printer which I had previously used without any problems on a different machine (with the same release of Ubuntu). Now, with the default generic driver installed, printing multiple pages per sheet from evince doesn't work properly. If I select 2 per sheet, be it long or short edge, it always prints 4. Why is this? It used to happen with non-pdf documents in the past, like from a browser. My workaround was to print to pdf file and then print the pdf itself. Now I'm clueless... Edit: the same happens with a different network printer, in which I installed the driver specific to its particular model.

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  • Change from tri-boot to dual-boot

    - by Andrew Robinson
    I have been tri-booting Windows 7, Windows 8 Release Candidate and Ubuntu 12.04 LTS for a few months now. I have decided that, since I have no touch screen, I will not purchase Win 8. I now want to get rid of the Win 8 RC, then add that partition space to my Ubuntu partition, but have no idea how to accomplish this. Do I need to uninstall Win 8 RC from within Windows first? The grub loader sends me to the Win 8 loader, where I have Win 7 as the default. Does that complicate things? Any assistance anyone can give would be greatly appreciated.

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  • Light following me around the room. Something is wrong with my shader!

    - by Robinson
    I'm trying to do a spot (Blinn) light, with falloff and attenuation. It seems to be working OK except I have a bit of a space problem. That is, whenever I move the camera the light moves to maintain the same relative position, rather than changing with the camera. This results in the light moving around, i.e. not always falling on the same surfaces. It's as if there's a flashlight attached to the camera. I'm transforming the lights beforehand into view space, so Light_Position and Light_Direction are already in eye space (I hope!). I made a little movie of what it looks like here: My camera rotating around a point inside a box. The light is fixed in the centre up and its "look at" point in a fixed position in front of it. As you can see, as the camera rotates around the origin (always looking at the centre), so don't think the box is rotating (!). The lighting follows it around. To start, some code. This is how I'm transforming the light into view space (it gets passed into the shader already in view space): // Compute eye-space light position. Math::Vector3d eyeSpacePosition = MyCamera->ViewMatrix() * MyLightPosition; MyShaderVariables->Set(MyLightPositionIndex, eyeSpacePosition); // Compute eye-space light direction vector. Math::Vector3d eyeSpaceDirection = Math::Unit(MyLightLookAt - MyLightPosition); MyCamera->ViewMatrixInverseTranspose().TransformNormal(eyeSpaceDirection); MyShaderVariables->Set(MyLightDirectionIndex, eyeSpaceDirection); Can anyone give me a clue as to what I'm doing wrong here? I think the light should remain looking at a fixed point on the box, regardless of the camera orientation. Here are the vertex and pixel shaders: /////////////////////////////////////////////////// // Vertex Shader /////////////////////////////////////////////////// #version 420 /////////////////////////////////////////////////// // Uniform Buffer Structures /////////////////////////////////////////////////// // Camera. layout (std140) uniform Camera { mat4 Camera_View; mat4 Camera_ViewInverseTranspose; mat4 Camera_Projection; }; // Matrices per model. layout (std140) uniform Model { mat4 Model_World; mat4 Model_WorldView; mat4 Model_WorldViewInverseTranspose; mat4 Model_WorldViewProjection; }; // Spotlight. layout (std140) uniform OmniLight { float Light_Intensity; vec3 Light_Position; vec3 Light_Direction; vec4 Light_Ambient_Colour; vec4 Light_Diffuse_Colour; vec4 Light_Specular_Colour; float Light_Attenuation_Min; float Light_Attenuation_Max; float Light_Cone_Min; float Light_Cone_Max; }; /////////////////////////////////////////////////// // Streams (per vertex) /////////////////////////////////////////////////// layout(location = 0) in vec3 attrib_Position; layout(location = 1) in vec3 attrib_Normal; layout(location = 2) in vec3 attrib_Tangent; layout(location = 3) in vec3 attrib_BiNormal; layout(location = 4) in vec2 attrib_Texture; /////////////////////////////////////////////////// // Output streams (per vertex) /////////////////////////////////////////////////// out vec3 attrib_Fragment_Normal; out vec4 attrib_Fragment_Position; out vec2 attrib_Fragment_Texture; out vec3 attrib_Fragment_Light; out vec3 attrib_Fragment_Eye; /////////////////////////////////////////////////// // Main /////////////////////////////////////////////////// void main() { // Transform normal into eye space attrib_Fragment_Normal = (Model_WorldViewInverseTranspose * vec4(attrib_Normal, 0.0)).xyz; // Transform vertex into eye space (world * view * vertex = eye) vec4 position = Model_WorldView * vec4(attrib_Position, 1.0); // Compute vector from eye space vertex to light (light is in eye space already) attrib_Fragment_Light = Light_Position - position.xyz; // Compute vector from the vertex to the eye (which is now at the origin). attrib_Fragment_Eye = -position.xyz; // Output texture coord. attrib_Fragment_Texture = attrib_Texture; // Compute vertex position by applying camera projection. gl_Position = Camera_Projection * position; } and the pixel shader: /////////////////////////////////////////////////// // Pixel Shader /////////////////////////////////////////////////// #version 420 /////////////////////////////////////////////////// // Samplers /////////////////////////////////////////////////// uniform sampler2D Map_Diffuse; /////////////////////////////////////////////////// // Global Uniforms /////////////////////////////////////////////////// // Material. layout (std140) uniform Material { vec4 Material_Ambient_Colour; vec4 Material_Diffuse_Colour; vec4 Material_Specular_Colour; vec4 Material_Emissive_Colour; float Material_Shininess; float Material_Strength; }; // Spotlight. layout (std140) uniform OmniLight { float Light_Intensity; vec3 Light_Position; vec3 Light_Direction; vec4 Light_Ambient_Colour; vec4 Light_Diffuse_Colour; vec4 Light_Specular_Colour; float Light_Attenuation_Min; float Light_Attenuation_Max; float Light_Cone_Min; float Light_Cone_Max; }; /////////////////////////////////////////////////// // Input streams (per vertex) /////////////////////////////////////////////////// in vec3 attrib_Fragment_Normal; in vec3 attrib_Fragment_Position; in vec2 attrib_Fragment_Texture; in vec3 attrib_Fragment_Light; in vec3 attrib_Fragment_Eye; /////////////////////////////////////////////////// // Result /////////////////////////////////////////////////// out vec4 Out_Colour; /////////////////////////////////////////////////// // Main /////////////////////////////////////////////////// void main(void) { // Compute N dot L. vec3 N = normalize(attrib_Fragment_Normal); vec3 L = normalize(attrib_Fragment_Light); vec3 E = normalize(attrib_Fragment_Eye); vec3 H = normalize(L + E); float NdotL = clamp(dot(L,N), 0.0, 1.0); float NdotH = clamp(dot(N,H), 0.0, 1.0); // Compute ambient term. vec4 ambient = Material_Ambient_Colour * Light_Ambient_Colour; // Diffuse. vec4 diffuse = texture2D(Map_Diffuse, attrib_Fragment_Texture) * Light_Diffuse_Colour * Material_Diffuse_Colour * NdotL; // Specular. float specularIntensity = pow(NdotH, Material_Shininess) * Material_Strength; vec4 specular = Light_Specular_Colour * Material_Specular_Colour * specularIntensity; // Light attenuation (so we don't have to use 1 - x, we step between Max and Min). float d = length(-attrib_Fragment_Light); float attenuation = smoothstep(Light_Attenuation_Max, Light_Attenuation_Min, d); // Adjust attenuation based on light cone. float LdotS = dot(-L, Light_Direction), CosI = Light_Cone_Min - Light_Cone_Max; attenuation *= clamp((LdotS - Light_Cone_Max) / CosI, 0.0, 1.0); // Final colour. Out_Colour = (ambient + diffuse + specular) * Light_Intensity * attenuation; }

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  • How do I rollback a TFS check-in?

    - by Lance Robinson
    I can never remember how to rollback a check-in, and there all kinds of mess in search results about this (change between different versions of TFS etc), so I thought I’d just put this here so I won’t forget anymore.  :)  Thanks to @manningj, TFS genius. Just drop to the command line and use tf.exe. Example: tf /changeset:12345 For more on the tf.exe commands: tf help Technorati Tags: Visual Studio,Team Foundation,Rollback

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  • Hamster Time Tracker Broken After Upgrade to 11.10

    - by Michael Robinson
    After upgrading 11.04 to 11.10 (which was rather bumpy because of a failure with the flash-installer), I can't seem to start hamster-time-tracker. Output: [email protected]:~$ hamster-time-tracker Traceback (most recent call last): File "/usr/bin/hamster-time-tracker", line 478, in <module> from hamster import i18n ImportError: cannot import name i18n Does anyone have any tips on where to start with this issue?

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