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  • Customer Loyalty vs. Customer Engagement: Who Cares?

    - by Jeb Dasteel-Oracle
    Have you read the recent Forbes OracleVoice blog titled Customer Loyalty is Dead. Long Live Engagement!? If you haven’t, take a look. This article prompted lots of conversation in the social realm. Many who read the article voiced their reactions to the headline and now I’m jumping in to add my view. Normal 0 false false false EN-US X-NONE X-NONE Customer loyalty is still key. It’s the effect and engagement is the cause. We at least know that to be true for our customers. We are in an age where customers are demanding to be heard. We need them to be actively involved – or engaged – as well. Greater levels of customer engagement, properly targeted, positively correlate with satisfaction. Our data has shown us this over and over. Satisfied customers are more loyal and more willing to vocalize their satisfaction through referencing, and are more likely to purchase again, all of which in turn drives incremental revenue – from the customer doing the referencing AND the customer on the receiving end of that reference. Turning this around completely, if we begin to see the level of a customer’s engagement start to wane, this is an indicator that their satisfaction, loyalty, and future revenue are likely at risk. At Oracle, we’ve put in place many programs to target, encourage, and then track engagement, allowing us to measure engagement as a determinant of loyalty. Some of these programs include our Key Accounts, solution design and architectural, Executive Sponsorship, as well as executive advisory boards. Specific programs allow us to engage specific contacts within specific customer organizations (based on role) and then systematically track their engagement activities over time, along side of tracking customer satisfaction, loyalty, referenceability, and incremental revenue contribution. Continuous measurement of engagement allows us to better understand customer views of what it means to partner with a provider and adjust program participation to better meet the needs of the partnership. We can also track across customer segments, and design new programs that are even more effective than the ones we have in place today. In case you missed any of my previous Forbes articles, I’ve included links below for easy access. Award-Winning Companies Put Customers First The Power of Peer Networks: 5 Reasons to Get (and Stay) Involved Technology At Work: Traveling In Style Customer Central: 8 Strategies for Putting Customers at the Core of Your Business Technology at Work: Five Companies Doing IT Right /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • The best programmer is N times more effective than the worst? Who Cares?

    - by StevenWilkins
    There is a latent belief in programming that the best programmer is N times more effective than the worst. Where N is usually between 10 and 100. Here are some examples: http://www.devtopics.com/programmer-productivity-the-tenfinity-factor/ http://www.joelonsoftware.com/articles/HighNotes.html http://haacked.com/archive/2007/06/25/understanding-productivity-differences-between-developers.aspx There is some debate as to whether or not it's been proven: http://morendil.github.com/folklore.html I'm confident in the accuracy of these statements: The best salesmen in the world are probably 10-100 times better than the worst The best drivers in the world are probably 10-100 times better than the worst The best soccer players in the world are probably 10-100 times better than the worst The best CEOs in the world are probably 10-100 times better than the worst In some cases, I'm sure the difference is greater. In fact, you could probably say that The best [insert any skilled profession here] in the world are probably 10-100 times better than the worst We don't know what N is for the rest of these professions, so why concern ourselves with what the actual number is for programming? Can we not just say that the number is large enough so that it's very important to hire the best people and move on already?

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  • How Unicode strings can be passed from a managed to an unmanaged function...

    - by Who Cares
    I will really appreciate anybody's help about how a Unicode string can be passed (marshaled) from a managed (Delphi .NET) to an unmanaged (Delphi's Win32 DLL) function. The managed environment (Delphi .NET): ... interface ... const TM_PRO_CONVERTER = 'TM.PROFileConverter.dll'; function ImportLineworksFromPROFile(FileName :String; TargetFileNameDXF :String): Integer; ... implementation ... [DllImport(TM_PRO_CONVERTER, EntryPoint = 'ImportLineworksFromPROFile', CharSet = CharSet.Ansi, SetLastError = True, CallingConvention = CallingConvention.StdCall)] function ImportLineworksFromPROFile(FileName :String; TargetFileNameDXF :String): Integer; external; ... The unmanaged environment (Delphi's Win32 DLL): library TM.PROFileConverter; ... function ImportLineworksFromPROFile(FileName :String; TargetFileNameDXF :String) :Integer; stdcall; exports ImportLineworksFromPROFile; ... Thank you for your time.

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  • SEO - The Future

    In this rat race for success at the end of the day it all boils down to one thing - Visibility. No one really cares about the kid who came first in a subject against a kid who aced the finals.

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  • Must Keep the Power Flowing No Matter What! [Humorous Image]

    - by Asian Angel
    Who cares what it looks like as long as it works, right? Have you seen or created similar “quick fixes” to keep a computer running? Make sure to share your story in the comments! Barely Working Laptop Cord [Cheeseburger Network] 6 Ways Windows 8 Is More Secure Than Windows 7 HTG Explains: Why It’s Good That Your Computer’s RAM Is Full 10 Awesome Improvements For Desktop Users in Windows 8

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  • First Look: H.264 and VP8 Compared

    <b>StreamingMedia:</b> "VP8 is now free, but if the quality is substandard, who cares? Well, it turns out that the quality isn't substandard, so that's not an issue, but neither is it twice the quality of H.264 at half the bandwidth. See for yourself."

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  • New Working Environment Starting November

    - by Jenson
    Normal 0 false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4 This is actually a post dated update. After I’ve been working in the private sectors for so many years (the 2 years when I was working as IT trainer in a secondary school is not counted, as I was working under a contract with a private IT training agency), I’ve decided to try my luck into public sector. And fortunately, I passed the interview and I was offered a position of Web Administrator in a government statutory board, that’s Agency for Science, Technology and Research (of Singapore). During my previous employment with a Japanese MNC (multinational company), it was a totally new environment for me, as I had never worked for a Japanese company before, but the first time I work for Japanese company also gave me the very first nightmare I have with them, and vowed not to work for them anymore, and any other Japanese companies. No doubt I have freedom of choosing the tools and methods I wish to use for the projects, but the project management is simply too messy and out of order. And a lot of time, I don’t find that everyone is working as a team, more like achieving their own goals. Accountability for project is not shared, all lumped onto the shoulders of the developer in charge (they called it Software Engineer). I was working on a windows based .NET project, which I already voiced out that it’s not manageable by just 1 software engineer, but it seems like nobody cares, even the one who propose the solution to customer doesn’t care much. What he cares is whether you deliver the project on time so that he can please his customer and the senior management of his good work. Too many stories to tell, and I just simple doesn’t want to talk too much on this as it has already became the past to me. With my new title with the government agency, I hope to contribute my best to them, while learning as much as I can. I will share whatever I can on technologies, methodologies, and etc whichever I’m allowed and permitted to (of course, for those non-work-related stuff, I would be glad to share with you without much hesitation). Thank you! /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • XML: what processing rules apply for values intertwined with tags?

    - by iCE-9
    I've started working on a simple XML pull-parser, and as I've just defuzzed my mind on what's correct syntax in XML with regards to certain characters/sequences, ignorable whitespace and such (thank you, http://www.w3schools.com/xml/xml_elements.asp), I realized that I still don't know squat about what can be sketched up as the following case (which Validome finds well-formed very much; note that I only want to use xml files for data storage, no entities, DTD or Schemas needed): <bookstore> <book id="1"> <author>Kurt Vonnegut Jr.</author> <title>Slapstick</title> </book> We drop a pie here. <book id="2">Who cares anyway? <author>Stephen King</author> <title>The Green Mile</title> </book> And another one here. <book id="3"> <author>Next one</author> <title>This time with its own title</title> </book> </bookstore> "We drop a pie here." and "And another one here." are values of the 'bookstore' element. "Who cares anyway?" is a value related to the second 'book' element. How are these processed, if at all? Will "We drop a pie here." and "Another one here." be concatenated to form one value for the 'bookstore' element, or are they treated separately, stored somewhere, affecting the outcome of the parsing of the element they belong to, or...?

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  • Where may I get the EDX platform, the LMS open source project? [closed]

    - by Ramón Girona
    Possible Duplicate: Where can I download edx opensource learning platform? What other learning platforms are opensource? I have just found a query on the edx platform in which I am interested, being a significant piece of Learning Management System open source. I assume superuser platform cares about computer software, and therefore I don't see the question irrelevant. Besides I would like to know why a question is closed with a vague argument as "doesn't fit with the FAQ". Thanks very much, Ramón Girona

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  • Vim convert tabs to spaces for one folder

    - by Macha
    I'm working on a project with a friend soon. Given that he cares about these things more than me, I let him choose the indentation. Him being a Ruby fan, he chose two spaces. My usual is to use tabs. Is there anyway I can set vim to, only in this specific folder, have it as two spaces when I press the tab button?

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  • Enforcing a specific order for cookie headers

    - by Paul
    We have an application that cares about the order of cookie headers. It shouldn't, since this isn't mandated by the standards and indeed we're getting the headers in various different orders So we would like to rewrite the headers in Apache so that the cookie headers always appear in a specific order. Is there any way of doing this? An ideal solution would be specifically about cookie headers, but something that lets us mess with the header order more generally would do too.

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  • Tokenizing JavaScript: A look at what’s left after minification

    - by InfinitiesLoop
    Minifiers JavaScript minifiers are popular these days. Closure , YUI Compressor , Microsoft Ajax Minifier , to name a few. Using one is essential for any site that uses more than a little script and cares about performance. Each tool of course has advantages and disadvantages. But they all do a pretty good job. The results vary only slightly in the grand scheme of things. Not enough to make so much of a difference that I’d say you should always use one over the other – use whatever fits in with your...(read more)

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  • Considerations for accepting contributed code to an Open Source project

    - by Jason Holland
    I’m working on a "for fun" project in my spare time. I may end up making it Open Source and this makes me wonder what I need to think about if someone cares enough to contribute to it. Do I need to have some sort of legal mumbo jumbo about “if you give me yer code, it accepts the same license as the project, bla bla bla” (what is the norm here?) Is there a way to check contributed code to make sure it is not plagiarized or would that liability fall on the contributer? Are there any other gotchas, standard/common practices I should follow, recommendations, things I need to think about?

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  • Is there a grey-area with Copyright infringement?

    - by Z.O
    Currently a student, I'm trying to put together a game for iOS. From everywhere I've read, it seems any game's sound and art are apart of their IP and covered under their Copyright. That being said, say I wanted to use the coin sound effect from the original Mario (less than 1s long and used sparsely)... would anyone really care? Having no experience with this, I'm just wondering if cases like this are treated like "Ya you're driving slightly over the speed limit, but nobody cares" or as "you stole that car". Thanks for any insight anyone may be able to provide.

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  • Software Management Tools for Agile Process Development

    - by Graviton
    We would like to implement the Agile/ Scrum process in our daily software management, so as to provide better progress visibility and feature managements, here are some of the activities that we want to do: Daily stand-up Release cycles of 6 weeks with 3 2-week iterations. Having a product back-log of tasks (integrate with bugzilla) and bugs estimated out. Printing a daily burn down to make velocity visible. When used as motivator, it's great. Easy feature development tracking and full blown visibility, especially for the sales and stake holders ( this means that it must be a web based tool). My team is distributed, so physical whiteboards aren't feasible. Is there such a web based tool that meets our needs? I heard icescrum may be one, but I've never used it so I don't know. There are a few more suggestions as here, but I've never heard of them, anyone cares to elaborate or suggest new tools?

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  • Is there a variable width font that does not change width when adding effects like bold, italic?

    - by George Bailey
    NetBeans has a word wrap feature now - but if the font changes width when bold then it gets all jumpy and sometimes hard to work with. Edit: It turns out that even with Courier New that NetBeans word wrap still jumps up and down lines at a time at random. I guess that this question no longer cares for an answer. However,, it seems that there is no answer. (at least nobody has brought one up yet) I am currently using Comic Sans MS which gets wider when bold.

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  • What difference with Android when iOS is not open?

    - by hqt
    My question may seem silly, but, I've read in many Android books that the better part of Android is Android is open, and iOS is closed. But, from a programmer viewpoint, who cares about this point? Programmers just care about the platform: is it easy to program in, easy to have help in the network, etc. They don't care about whether the platform is open or closed. One book had additional information, but I don't understand it much. Since iOS is not open, I’d be able to share my work with others only if Apple allowed it. So, if you write an app, and need to share, you must have Apple's permission, but not Android's? Please help me understand this point. I'm preparing for a presentation on Android. And I don't know if I should put this point into my presentation.

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  • Is there a variable width font that does not change width when adding effects like bold, italic?

    - by George Bailey
    NetBeans has a word wrap feature now - but if the font changes width when bold then it gets all jumpy and sometimes hard to work with. Edit: It turns out that even with Courier New that NetBeans word wrap still jumps up and down lines at a time at random. I guess that this question no longer cares for an answer. However,, it seems that there is no answer. (at least nobody has brought one up yet) I am currently using Comic Sans MS which gets wider when bold.

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  • Do Not Uninstall Flag on Apt?

    - by Daniel C. Sobral
    Does the Debian/Ubuntu package infrastructure has some way of marking packages so that they never get uninstalled, no matter the pinning of other packages? My problem is that, sometimes, packages installed by Puppet (coming from non-standard repositories, of course) cause other packages to get uninstalled -- in particular, openssh-{server,client}. The way this happens is that package A and B depend on different versions of package C. If A is installed and one asks to install B, then the version of C changes. The new version of C is incompatible with A, so A gets uninstalled. The funny thing is that the process is then reversed, as, on the next run, Puppet notices that A is not installed and tries to install it. So, basically, I want to make sure A never gets uninstalled, which would prevent B from getting installed. That would be reported as an error, making me aware of the issue. If anyone cares, Puppet uses the following command to install packages: /usr/bin/apt-get -q -y -o DPkg::Options::=--force-confold install <package>

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  • To My 24 Year Old Self, Wherever You Are&hellip;

    - by D'Arcy Lussier
    A decade is a milestone in one’s life, regardless of when it occurs. 2011 might seem like a weird year to mark a decade, but 2001 was a defining year for me. It marked my emergence into the technology industry, an unexpected loss of innocence, and triggered an ongoing struggle with faith and belief. Once you go through a valley, climbing the mountain and looking back over where you travelled, you can take in the entirety of the journey. Over the last 10 years I kept journals, and in this new year I took some time to review them. For those today that are me a decade ago, I share with you what I’ve gleamed from my experiences. Take it for what it’s worth, and safe travels on your own journeys through life. Life is a Performance-Based Sport Have confidence, believe you’re capable, but realize that life is a performance-based sport. Everything you get in life is based on whether you can show that you deserve it. Performance is also your best defense against personal attacks. Just make sure you know what standards you’re expected to hit and if people want to poke holes at you let them do the work of trying to find them. Sometimes performance won’t matter though. Good things will happen to bad people, and bad things to good people. What’s important is that you do the right things and ensure the good and bad even out in your own life. How you finish is just as important as how you start. Start strong, end strong. Respect is Your Most Prized Reward Respect is more important than status or ego. The formula is simple: Performing Well + Building Trust + Showing Dedication = Respect Focus on perfecting your craft and helping your team and respect will come. Life is a Team Sport Whatever aspect of your life, you can’t do it alone. You need to rely on the people around you and ensure you’re a positive aspect of their lives; even those that may be difficult or unpleasant. Avoid criticism and instead find ways to help colleagues and superiors better whatever environment you’re in (work, home, etc.). Don’t just highlight gaps and issues, but also come to the table with solutions. At the same time though, stand up for yourself and hold others accountable for the commitments they make to the team. A healthy team needs accountability. Give feedback early and often, and make it verbal. Issues should be dealt with immediately, and positives should be celebrated as they happen. Life is a Contact Sport Difficult moments will happen. Don’t run from them or shield yourself from experiencing them. Embrace them. They will further mold you and reveal who you will become. Find Your Tribe and Embrace Your Community We all need a tribe: a group of people that we gravitate to for support, guidance, wisdom, and friendship. Discover your tribe and immerse yourself in them. Don’t look for a non-existent tribe just to fill the need of belonging though that will leave you empty and bitter when they don’t meet your unrealistic expectations. Try to associate with people more experienced and more knowledgeable than you. You’ll always learn, and you’ll always remember you have much to learn. Put yourself out there, get involved with the community. Opportunities will present themselves. When we open ourselves up to be vulnerable, we also give others the chance to do the same. This helps us all to grow and help each other, it’s very important. And listen to your wife. (Easter *is* a romantic holiday btw, regardless of what you may think.) Don’t Believe Your Own Press Clippings (and by that I mean the ones you write) Until you have a track record of performance to refer to, any notions of grandeur are just that: notions. You lose your rookie status through trials and tribulations, not by the number of stamps in your passport. Be realistic about your own “experience and leadership” and be honest when you aren’t ready for something. And always remember: nobody really cares about you as much as you think they do. Don’t Let Assholes Get You Down The world isn’t evil, but there is evil in the world. Know the difference and don’t paint all people with the same brush. Do be wary of those that use personal beliefs to describe their business (i.e. “We’re a [religion] company”). What matters is the culture of the organization, and that will tell you the moral compass and what is truly valued. Don’t make someone or something a priority that only makes you an option. Life is unfair and enemies/opponents will succeed when you fail. Don’t waste your energy getting upset at this; the only one that will lose out is you. As mentioned earlier, nobody really cares about you as much as you think they do. Misc Ecclesiastes is bullshit. Everything is certainly *not* meaningless. Software development is about delivery, not the process. Having a great process means nothing if you don’t produce anything. Watch “The Weatherman” (“It’s not easy, but easy doesn’t enter into grownup life.”). Read Tony Dungee’s autobiography, even if you don’t like football, and even if you aren’t a Christian. Say no, don’t feel like you have to commit right away when someone asks you to.

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  • Handling different screen densities in Android Devices?

    - by DevilWithin
    Well, i know there are plenty of different-sized screens in devices that run Android. The SDK I code with deploys to all major desktop platforms and android. I am aware i must have special cares to handle the different screen sizes and densities, but i just had an idea that would work in theory, and my question is exactly about that method, How could it FAIL ? So, what I do is to have an ortho camera of the same size for all devices, with possible tweaks, but anyway that would grant the proper positioning of all elements in all devices, right? We can assume everything is drawn in OpenGLES and input handling is converted to the proper camera coordinates. If you need me to improve the question, please tell me.

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  • Don't Call it a Comeback

    - by Chris Haaker
    I received the email like most of you about Jeff and crew stepping down and selling the blog to another company. That it is a long time associate and friend of the team we have all grown to know and love, I feel much better about the move. Who cares, Chris, you haven't blogged religiously in ages! I know, and its a crime. Blame life, Twitter, my kids, laziness or whatever else you can think of. I always tell myself I am going to make a comeback - - "Don't call it a comeback - I been here for years." But after a few posts I seem to lose my steam. Its hard to explain, hell, I can't explain it. But we'll see what happens this time. Just don't call it a comeback.  2012 rMBP 15" Quad Core 2.33 GHz 16GB Memory 258GB SSDMarsEdit 3.5 (Please Microsoft Live Team - Make LiveWriter for OS X)

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