Help trying to figure out why IIS7 is crashing / locking up / denying connections

Posted by Pure.Krome on Server Fault See other posts from Server Fault or by Pure.Krome
Published on 2010-02-14T04:39:55Z Indexed on 2010/03/22 7:01 UTC
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Hi folks,

I've got a pretty busy website that is running on a single web front end machine, on W2K8 + IIS7.

Every now and then - eg. maybe monday at 3am or something, then a few days later .. some early morning time .. then nothing for 2 weeks ... etc - the website fails to respond to any client connections.

ie. no one can connect to the website.

I can remote desktop to the machine, etc no probs.

I restart the app pool (the website is running in intergrated mode), still nothing. I try and get a crash dump of the process (it's around 600 mb maybe even more) ... that fails after about a min of trying (and i have plenty of HD space).

The only way to fix this issue, is to manually stop the www service and then start it again. The stopping takes a while (a minute?) while starting is nearly instant.

I'm at a loss to figure out what part of my code is causing this. At first, I thought it might be a stack overflow because of some error that might be going to the error page, which in turn errors .. rinse repeat boom. But i've had a look at the error page and it feels ok.

So, I'm hoping someone might be able to help and say how I can correctly get a proper dump of the IIS process so i can then do some more autopsy on it. I would email Tess Ferrandez (the goddess of crash debuging) but I thought I'd try here before I spam her.

Can anyone have any suggestions to how I can figure out how to start to debug this issue?

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